We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Urbana, Maryland 21704
Marc M.
Job Details:
11/21/2022
installed parts and tested unit. unit now checks good.
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Falls Church, Virginia 22042
Lloyd B.
Job Details:
11/21/2022
"Cx complained of a no cool. Installed new thermistor, harness and control and set unit to factory settings. Job complete"
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Falls Church, Virginia 22042
Lloyd B.
Job Details:
11/21/2022
"Cx complained of a no cool. Installed new thermistor, harness and control and set unit to factory settings. Job complete"
We serviced a
KITCHENAID OVEN
Model koce507ewh09
Near Millersville, Maryland 21108
Alexander D.
Job Details:
11/21/2022
cx complaint unit still not holding temps. cx will cancel and restart cycle and see that its 25-30* lower than set temp and takes several minutes to finish preheating again. inspected unit and verified complaint. still has f3e3 error stored. called techline to see if meat probe shorting could cause unit to lose temp and he said it shouldnt cause this issue. techline did say that if cx cancels and restarts cycle it will always start 20-30* lower than set temp. TL recommended getting avg temp. put thermocouple foiled to center rack. unit finished preheating in 13min and held an avg temp of 356. advised cx unit is operating as designed and she may need to try different rack positions and bakeware materials for better browning. sr#7735099034
We serviced a
KITCHENAID OVEN
Model koce507ewh09
Near Millersville, Maryland 21108
Alexander D.
Job Details:
11/21/2022
cx complaint unit still not holding temps. cx will cancel and restart cycle and see that its 25-30* lower than set temp and takes several minutes to finish preheating again. inspected unit and verified complaint. still has f3e3 error stored. called techline to see if meat probe shorting could cause unit to lose temp and he said it shouldnt cause this issue. techline did say that if cx cancels and restarts cycle it will always start 20-30* lower than set temp. TL recommended getting avg temp. put thermocouple foiled to center rack. unit finished preheating in 13min and held an avg temp of 356. advised cx unit is operating as designed and she may need to try different rack positions and bakeware materials for better browning. sr#7735099034
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near Edgewood, Maryland 21040
Neil H.
Job Details:
11/21/2022
CX COMPLAINT DISHES NOT DRYING FOUND HEATER DEACTIVATED RAN DIA AND REACTIVATED AND THE UNIT BACK WORKING AND HEATER TESTED GOOD.
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near Edgewood, Maryland 21040
Neil H.
Job Details:
11/21/2022
CX COMPLAINT DISHES NOT DRYING FOUND HEATER DEACTIVATED RAN DIA AND REACTIVATED AND THE UNIT BACK WORKING AND HEATER TESTED GOOD.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Stephenson, Virginia 22656
Danny R.
Job Details:
11/21/2022
same noise as from before called tech line made report about fan noise and knocking noise . this is the unit that makes normal noise per wp made report the filter dryer was placed .sr7734947209 told cx if called back there will be a 120 charge to come out
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Stephenson, Virginia 22656
Danny R.
Job Details:
11/21/2022
same noise as from before called tech line made report about fan noise and knocking noise . this is the unit that makes normal noise per wp made report the filter dryer was placed .sr7734947209 told cx if called back there will be a 120 charge to come out
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near Reston, Virginia 20191
Christian C.
Job Details:
11/21/2022
Installed hot and cold water valves. Tested unit. No more squeeling noise from valves and is filling normally. Unit is working as designed.
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near Reston, Virginia 20191
Christian C.
Job Details:
11/21/2022
Installed hot and cold water valves. Tested unit. No more squeeling noise from valves and is filling normally. Unit is working as designed.
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Mount Wolf, Pennsylvania 17347
Sal R.
Job Details:
11/21/2022
CX complaint is that the unti was not completing a wash cycle. I found that CX was using the unit with out the hot water supply on. I also foun d that that CX does not have a stand pipe for the drain hose. He attatches a 20-25 ft rubber hose and runs the hose out the basement door and up a flight of stairs to the back yard. I advided CX to have a stand pipe installed. I ran a test cycle and unit is opperating as designed. CX instructed visit.
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Mount Wolf, Pennsylvania 17347
Sal R.
Job Details:
11/21/2022
CX complaint is that the unti was not completing a wash cycle. I found that CX was using the unit with out the hot water supply on. I also foun d that that CX does not have a stand pipe for the drain hose. He attatches a 20-25 ft rubber hose and runs the hose out the basement door and up a flight of stairs to the back yard. I advided CX to have a stand pipe installed. I ran a test cycle and unit is opperating as designed. CX instructed visit.
We serviced a
KITCHENAID RANGE
Model KFGG504KPS0
Near Sterling, Virginia 20164
Carl R.
Job Details:
11/21/2022
"Cx complaint is, SAFETY Range knob melted COVERING FULL REPAIR WITH PAD PLEASE CALL TECHLINE AND SAFETY WITH FINDINGS PLEASE ADD TO CANCELLATION LIST FOR SOONER SERVICE. Found knobs on range not holding properly do to cracks on the knobs. Cx had knobs available from whirlpool installed all 5 knobs, bezels are ok. Unit working properly. Called whirlpool safety sR#7734347913."
We serviced a
KITCHENAID RANGE
Model KFGG504KPS0
Near Sterling, Virginia 20164
Carl R.
Job Details:
11/21/2022
"Cx complaint is, SAFETY Range knob melted COVERING FULL REPAIR WITH PAD PLEASE CALL TECHLINE AND SAFETY WITH FINDINGS PLEASE ADD TO CANCELLATION LIST FOR SOONER SERVICE. Found knobs on range not holding properly do to cracks on the knobs. Cx had knobs available from whirlpool installed all 5 knobs, bezels are ok. Unit working properly. Called whirlpool safety sR#7734347913."
We serviced a
KITCHENAID RANGE
Model KFGG504KPS0
Near Sterling, Virginia 20164
Carl R.
Job Details:
11/21/2022
"Cx complaint is, SAFETY Range knob melted COVERING FULL REPAIR WITH PAD PLEASE CALL TECHLINE AND SAFETY WITH FINDINGS PLEASE ADD TO CANCELLATION LIST FOR SOONER SERVICE. Found knobs on range not holding properly do to cracks on the knobs. Cx had knobs available from whirlpool installed all 5 knobs, bezels are ok. Unit working properly. Called whirlpool safety sR#7734347913."
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Suffolk, Virginia 23434
Anthony D.
Job Details:
11/21/2022
replaced ui tested unit working as designed
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Suffolk, Virginia 23434
Anthony D.
Job Details:
11/21/2022
replaced ui tested unit working as designed
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Suffolk, Virginia 23434
Anthony D.
Job Details:
11/21/2022
replaced ui tested unit working as designed
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Deale, Maryland 20751
Shane B.
Job Details:
11/21/2022
installed ordered part and restored power. unit is working as designed.
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Deale, Maryland 20751
Shane B.
Job Details:
11/21/2022
installed ordered part and restored power. unit is working as designed.
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Deale, Maryland 20751
Shane B.
Job Details:
11/21/2022
installed ordered part and restored power. unit is working as designed.
We serviced a
WHIRLPOOL OVEN
Model RBD305PDB12
Near Fredericksburg, Virginia 22408
Tanner B.
Job Details:
11/21/2022
installed new glass
We serviced a
WHIRLPOOL OVEN
Model RBD305PDB12
Near Fredericksburg, Virginia 22408
Tanner B.
Job Details:
11/21/2022
installed new glass
We serviced a
WHIRLPOOL OVEN
Model RBD305PDB12
Near Fredericksburg, Virginia 22408
Tanner B.
Job Details:
11/21/2022
installed new glass
We serviced a
WHIRLPOOL COOKTOP
Model KGCS166GSS2
Near Falls Church, Virginia 22043
Jason A.
Job Details:
11/21/2022
Address is 2324 BRITTANY PARC DR but no house # 2324 on this street. Checked GPS. Called CX but they did not call for service
We serviced a
WHIRLPOOL COOKTOP
Model KGCS166GSS2
Near Falls Church, Virginia 22043
Jason A.
Job Details:
11/21/2022
Address is 2324 BRITTANY PARC DR but no house # 2324 on this street. Checked GPS. Called CX but they did not call for service
We serviced a
WHIRLPOOL COOKTOP
Model KGCS166GSS2
Near Falls Church, Virginia 22043
Jason A.
Job Details:
11/21/2022
Address is 2324 BRITTANY PARC DR but no house # 2324 on this street. Checked GPS. Called CX but they did not call for service
We serviced a
MAYTAG WASHER
Model MHW8630HW4
Near Harrisburg, Pennsylvania 17110
Fred G.
Job Details:
11/21/2022
"cx complaint when using any cycle setting that has the spin speed at max the unit puts out a burning small and the unit makes a grinding noise. entered into diag and found 0 error codes. ran test 12 and found unit finished without issue. pulled out out and did found the rear cover was dented and rotor screw was hitting back panel. i then found the spin basket is moving inside tub and due to bad bearings. called TL (SR7735097251) was told to order tub assy, will use the rotor on return visit, stator, 2tech, 2 call count. called safety spoke to Kelly, was told the repair costs to much and they want the cx to call safety and they will swap the unit."
We serviced a
MAYTAG WASHER
Model MHW8630HW4
Near Harrisburg, Pennsylvania 17110
Fred G.
Job Details:
11/21/2022
"cx complaint when using any cycle setting that has the spin speed at max the unit puts out a burning small and the unit makes a grinding noise. entered into diag and found 0 error codes. ran test 12 and found unit finished without issue. pulled out out and did found the rear cover was dented and rotor screw was hitting back panel. i then found the spin basket is moving inside tub and due to bad bearings. called TL (SR7735097251) was told to order tub assy, will use the rotor on return visit, stator, 2tech, 2 call count. called safety spoke to Kelly, was told the repair costs to much and they want the cx to call safety and they will swap the unit."
We serviced a
MAYTAG WASHER
Model MHW8630HW4
Near Harrisburg, Pennsylvania 17110
Fred G.
Job Details:
11/21/2022
"cx complaint when using any cycle setting that has the spin speed at max the unit puts out a burning small and the unit makes a grinding noise. entered into diag and found 0 error codes. ran test 12 and found unit finished without issue. pulled out out and did found the rear cover was dented and rotor screw was hitting back panel. i then found the spin basket is moving inside tub and due to bad bearings. called TL (SR7735097251) was told to order tub assy, will use the rotor on return visit, stator, 2tech, 2 call count. called safety spoke to Kelly, was told the repair costs to much and they want the cx to call safety and they will swap the unit."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Bethesda, Maryland 20814
Roberto I.
Job Details:
11/21/2022
"Replaced all the parts, the leak sropped and all the lights worked ok. Collected $190 with check # 4686"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Easton, Maryland 21601
Alexander W.
Job Details:
11/21/2022
Cx stated unit gets to wash cycle and then stops inspected tested and verified cx complaint found drain hose not elevated off floor causing F8E1 error code instructed cx to make sure drain hose is above tub unit is working as designed job is complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Midlothian, Virginia 23112
John P.
Job Details:
11/21/2022
Checked unit found wire not seated on heater seated wire tested working as designed
We serviced a
AMANA DRYER
Model NED4655EW1
Near Richmond, Virginia 23236
John P.
Job Details:
11/21/2022
found wire not fully seated on TCO seated wire tested working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Richmond, Virginia 23236
John P.
Job Details:
11/21/2022
"CX complaint unit not working checked unit found error 4-3, 7-1, confirmed bad sump quoted:W11025157 $257.49$110 labor$15 shipping$15.45 tax"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Lincoln, Delaware 19960
Frederick R.
Job Details:
11/21/2022
CX complaint is WM will not drain. Inspected/tested and found the unit had a broken wire to the drain pump. Repaired broken wire and retested and now the unit is working and draining properly. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW
Near Fredericksburg, Virginia 22407
Thomas B.
Job Details:
11/21/2022
Inspected unit unable to locate any noises unit runs without issue no error codes did a full check found loose connections on motor tightened tested for proper use unit now functions normally
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Fredericksburg, Virginia 22401
Thomas B.
Job Details:
11/21/2022
Informed RTM of the uneconimical issue in ticket rtm understood found someone else tried to sell and it was returned for same issues.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Fredericksburg, Virginia 22401
Thomas B.
Job Details:
11/21/2022
Informed RTM of the uneconimical issue in ticket rtm understood found someone else tried to sell and it was returned for same issues.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Fredericksburg, Virginia 22401
Thomas B.
Job Details:
11/21/2022
Informed RTM of the uneconimical issue in ticket rtm understood found someone else tried to sell and it was returned for same issues.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Stafford, Virginia 22556
Thomas B.
Job Details:
11/21/2022
Searched store unable to locate rtm states it may have been returned already closing rtm states she will resend it up if it is located closing
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Stafford, Virginia 22556
Thomas B.
Job Details:
11/21/2022
Searched store unable to locate rtm states it may have been returned already closing rtm states she will resend it up if it is located closing
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Stafford, Virginia 22556
Thomas B.
Job Details:
11/21/2022
Searched store unable to locate rtm states it may have been returned already closing rtm states she will resend it up if it is located closing
We serviced a
ADMIRAL ALL IN ONE W/D
Model 124 OIL CHANGE
Near Crofton, Maryland 21114
Branden R.
Job Details:
11/21/2022
oil change 711 battlefield blvd chesapeake va 23320
We serviced a
ADMIRAL ALL IN ONE W/D
Model 124 OIL CHANGE
Near Crofton, Maryland 21114
Branden R.
Job Details:
11/21/2022
oil change 711 battlefield blvd chesapeake va 23320
We serviced a
ADMIRAL ALL IN ONE W/D
Model 124 OIL CHANGE
Near Crofton, Maryland 21114
Branden R.
Job Details:
11/21/2022
oil change 711 battlefield blvd chesapeake va 23320
We serviced a
JENNAIR RANGE
Model JGRP430WP01
Near Bethesda, Maryland 20816
Roberto I.
Job Details:
11/21/2022
"CX complaint LF front not lighting.Testd burner, found bad ignition switch. Replaced ignition switch using v/s part. Unit testd ok. Collected $250.03; ordrng 1 w11199805 (switch (RI van stock)), used 1 w11199805 (switch) from stock"
We serviced a
JENNAIR REFRIGERATOR
Model JFC2290VEP8
Near Bethesda, Maryland 20816
Roberto I.
Job Details:
11/21/2022
"CX complaint no ice, water dispenser not working.Tested unit, forun water filter wrongly installed. Removed and reinstalled water filter, the water dispenser worked but the water valve leaked. Replaced water valve using pre id, dispenser tested ok. Fund freezer gasket not sealing on the top. Instelled 2 plastic washers between door liner amd brackets on the bottom, in order to aline the door with the cabinet. Unit good to go. Collected $364.58; ordrng 2 WP489467 (washers (RI van stock))s, used 2 WP489467 (washers) from stock"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Seaford, Delaware 19973
Michael E.
Job Details:
11/21/2022
"Replaced control as per previous diagnosis. I searched the service manual and tech sheet but there is no calibration option listed in either. Tested unit and dispenser drawer is still overflowing. Replaced inlet valve from van stock and tested and still overflowing dispenser drawer. Ordering valve harness. Cannot reschedule due to only 2 left on system. CX would prefer ME for return visit if possible.; ordrng 1 W11220230 (inlet valve) and 1 W11198271 (valve harness), used 1 W11220230 (inlet valve) from stock"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Palmyra, Pennsylvania 17078
Justin L.
Job Details:
11/21/2022
Cx complaint unit not spinning. Was able to access unit and found no saved codes. Ran diagnostic and found agitator moving during spin. Removed washplate to find hub stripped. Informed cx of finding and collected full amount and setting return for 11/29/22; ordrng 1 W10528947 (hub 28.45)
We serviced a
JENNAIR OVEN
Model JES1750FS1
Near Richmond, Virginia 23226
Joseph D.
Job Details:
11/21/2022
"cx complaint, unit not heating properly, found temp prob about 20 degrees off, replaced probe and calibrated, and unit now working properly. heating properly.; ordrng 1 W10833885 (sensor)"
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS05
Near Solomons, Maryland 20629
Shane B.
Job Details:
11/21/2022
"complaint is the same as back in 2020. screen fogs up when upper oven is used and unit displays F2E1. checked for codes and found F2E1, F6E9, F6E6. cleared codes. gasket looks fine and seem to be making contact with the door. i called techline as this is a repeat issue. they advised covering dishes or putting them in a oven bag to contain steam. they had me check continuity of UI harness to ACU. no issues with harness. SR#7735095847. ordering both control boards and marking UI for use on return. all parts to be installed together. cx wasent sure they wanted to pay for labor or have unit fixed beings they are so unhappy with unit. gave cx SR#. advised him to call our office if they want to cancel the return visit. cx said most likely will fix but wants to check with wife first and call whir; ordrng 1 W10801665 (control board) and 1 W11179310 (control board)"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS01
Near Mechanicsville, Virginia 23116
Jerod R.
Job Details:
11/21/2022
tested unit found unit has bad appliance manager and signal not being sent always from console; ordrng 1 W11297709 (console)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Harrisburg, Pennsylvania 17112
Fred G.
Job Details:
11/21/2022
"cx complaint since last repair unit has only made two batches of ice. inspected unit and took RC and FC temps and found FC was -4 degrees, RC was 24 degrees. test 36 I found ice box fan came on. test 37 showed 01 passed. test 56 shoes E5, ice box thermistor is bad. ran test 57 and found ice maker did harvest, text 45 i found water was dispensed to ice maker. unit needs ice maker. called TC (SR7735051657) due to part showing special order. part will be shipped to the cx house and cx will call once in to schedule a return visit.; ordrng 1 W11579560 (ice maker)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Virginia Beach, Virginia 23464
Branden R.
Job Details:
11/21/2022
"cx complaint aig wm no water enters tub checked unit and found error code for no water , tested unit and found cold water valve ohmed out of range . tested all marjor componets and everthing tested good other then inlet valve tryed to call office 3x to set up next apt but dont have no service cx stated service acts up alot in home and they will reach out to office to reschedule.; ordrng 1 W11165546 (inlet valve)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ0
Near Stafford, Virginia 22554
Robert W.
Job Details:
11/21/2022
Cx complaint is the unit is leaking watewr. Inspected unti and found the door gasket not sealing properly in the top left corner allowing water to leak. Ordering Door gasket to correct issue.; ordrng 1 W11483553 (Door gasket)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE254ESS2
Near Bethesda, Maryland 20817
Roberto I.
Job Details:
11/21/2022
"Cx complaint dw not drying dishes, detergent doesn't completely dissolve.Ran diag, found 7-1 error. The heater turned on during the cycle, but the divertyer never stopped turning, seemed like it couldn't find the position. Ordering sump/motor assy W10902372. Collected $446.94. Balance due $125; ordrng 1 W10902372 (sump/motor assy)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Bethany Beach, Delaware 19930
Frederick R.
Job Details:
11/21/2022
Asssisted ME on built in; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KUBL314KSS00
Near Bethany Beach, Delaware 19930
Frederick R.
Job Details:
11/21/2022
"CX complaint is top section freezing drinks. Bottom ok. Inspected/tested and found temp on top section at 18deg. Bottom section was working properly. Ordering separator, pcb control and evap cover. All parts FBO so cannot reschedule at this time; ordrng 1 W11538049 (pcb box) and 1 W11532916 (separator) and 1 W11532990 (evap cover)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Bethany Beach, Delaware 19930
Michael E.
Job Details:
11/21/2022
"CX complaint: leaking. Inspected and verified complaint. I found a small puddle under left foot which i documented in pics. Water marks on floor at left and right front around feet. Was unsuccessful in duplicating or finding leak i was able to get a 100 degree turn on water inlet connection. We left kick plate off unit so CX can get a pic if leaks before our return. There is a possability of leaking in FC door from water dispense line but we were not able to verifiy, only water marks under door. If CX calls us back before return, please put this on FR as a pseudo so he can go over findings with CX per FR. Ordering filter head. Cannot reschedule due to NW part and 2 tech needed.; ordrng 1 WPW10121140 (housing)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Hanover, Pennsylvania 17331
Drew B.
Job Details:
11/21/2022
arriverd foudn motor wouldnt unfasten off motor shaft and wuill need new motor to replace both together.. i left wheel at house and call cx when motor in to return cx had previously gotten PL1..; ordrng 1 W11549461 (motor)
We serviced a
KITCHENAID RANGE
Model KFDC506JSS01
Near Olney, Maryland 20832
Julian H.
Job Details:
11/21/2022
2YR WARRANTYCX complaint about unable to turn lf burner found that valve bend & broke off not cause by CX need mainfold ; ordrng 1 W11384736 (MANIFOLD)
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Dover, Delaware 19904
Andrew W.
Job Details:
11/21/2022
"Cx complaint is unit not baking or broiling. tested and verified complaint. burners are all working correctly in testing. bake clicks to ignite but does not ignite. broil there is no click for igniting at all. checked connections and dsi board. unit is not getting enough voltage from dsi board to ignite. ordering control, dsi, and broil ignitor just in case. cannot reschedule due to cx having to leave for an appt.; ordrng 1 W11162730 (module-spk) and 1 W11159621 (control) and 1 WPW10333842 (igntr-oven)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS6
Near Owings Mills, Maryland 21117
Keith H.
Job Details:
11/21/2022
different tech; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHB1
Near Madison, Virginia 22727
Eric F.
Job Details:
11/21/2022
"Confirmed cx complaint friction sleeves not holding. Found left friction sleeve worn through, right worn but not broken. Replaced with truck stock, flared hinges out slightly to take some pressure of friction sleeves so that they don't break. Replaced old sleeves with truck stock, tested unit, unit working as designed.; ordrng 2 WP8268961 (EF TS Friction Sleeve)s, used 2 WP8268961 (Friction Sleeve) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Charlottesville, Virginia 22902
Kyle A.
Job Details:
11/21/2022
Cx complaint of unit not washing. Did confirm lf error due to bad hot valve. Ordering valve.; ordrng 1 W11210459 (Valve)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Inwood, West Virginia 25428
Danny R.
Job Details:
11/21/2022
gera case is failing shafter has dropped down and rubbing pully and cover will need gear casr cover pully and belt; ordrng 1 W11449840 (gear case) and 1 W11481722 (shifter) and 1 W10721967 (pully) and 1 W11239857 (belt) and 1 W11409708 (sheild) and 2 2callcount (2 call count gear case look look 2 cc)s
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Fredericksburg, Virginia 22406
Tanner B.
Job Details:
11/21/2022
"CX Concern the units arm on rh side of mw door dettached and the unit not starting, having to push on lh side of door and hold it there for unit to run .. Replaced arm and hinges .. unit will start 50 percent of time now, when closing hard or giving it a tap pn lh side. ordering hinges , door , arm and switches.. the door was opening at 90 degrees when i first got there , got a little better once hinges were replaced . Maybe call techline to see what they want done , repaeat issue . parts on standby; ordrng 1 wpw10128850 (bushing arm) and 2 w10874474 (hinges)s and 1 W11033422 (interlock) and 1 W11600214 (innerdoor)"
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near Great Falls, Virginia 22066
Jason A.
Job Details:
11/21/2022
"CX complaint B.I. FRIDGE noise at top hinge. when doors are opened. Replaced parts L & R hinges from van stop per TSP: W11170909B Replaced all 12 LEDs W11632139 per TSP #: W11606409 Rev E / / / S84638. Test all leds are working > JJ; ordrng 1 LOOK (LOOK) and 1 WPW10121046 (extension LEFT, JJ/VS) and 1 WP2307857 (extension RIGHT, JJ/VS) and 4 W11632139 (LEDs, JJ/VS)s and 2 WPW10485980 (hinge-door pin L & R, JJ/VS)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Severna Park, Maryland 21146
Alexander D.
Job Details:
11/21/2022
cx complaint unit will fill but wont do anything else. inspected unit and verified complaint. ran diagnostics and have f4e3 wash motor not moving error. found control not sending power to wash motor. ordering control. marking preid dispenser and sump asm as will use on return in case needed. call cx to schedule return visit once we have eta on part; ordrng 1 W10906426 (control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Virginia Beach, Virginia 23456
Zachery R.
Job Details:
11/21/2022
"cx complaint unit not making ice, checked unit, unit displaying e5 motor lost home position. cycled power, tested, icemaker is making ice but motor is very loud. ordering icemker and returning with fill tube heater. advised cx parts on special order and they will be contacted for return visit.; ordrng 1 W11579560 (icemaker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Gordonsville, Virginia 22942
Eric F.
Job Details:
11/21/2022
"Confirmed cx complaint unit not cooling. Found evap frozen over, bi-metal reading open. Ordering evap harness + bi-metal and control.; ordrng 1 W11551372 (harness + bimetal) and 1 W11293378 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Holtwood, Pennsylvania 17532
Justin L.
Job Details:
11/21/2022
No answer at the door. Contacted office and they reached out to cx who will have to reschedule.; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hampton, Virginia 23661
Justin W.
Job Details:
11/21/2022
cx complaint unit making grinding noise when it is turning or agitating counterclockewise. checked unit to find slight play in gearcase. ordering gearcase and parts to complete repair. found slight play in gearcase causing issue with splutch grinding. replaced splutch so unit is useable until we return. grinding is occurring with unit empty in quickwash after roughly 5 minutes of use. ordering parts to fix unit. advised scheduled cx for the 28th of november due to parts readily available. advised if we have an issue obtaining parts in time for appointment that she would be called. cx agreed; ordrng 1 W11449840 (gearcase) and 1 W11283592 (motor) and 1 W10721967 (splutch) and 1 W11239857 (belt) and 1 W11510461 (washplate) and 1 look (look) and 1 W10752187 (screw)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV06
Near Kearneysville, West Virginia 25430
Danny R.
Job Details:
11/21/2022
door gasket is torm orderong gasket; ordrng 1 W10830277 (gasket door)
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL03
Near Virginia Beach, Virginia 23456
Zachery R.
Job Details:
11/21/2022
"cx complaint unit making high pitched noise. verified issue. unit displaying fae2. cycled power. come to find ice build on rc evap fan. steamed frost build. come to find defective control not sending proper voltage to rc fan, ordering acu and returning with evap cover.; ordrng 1 W11574770 (control)"
We serviced a
MAYTAG REFRIGERATOR
Model MFF2258FEZ01
Near Lewes, Delaware 19958
Frederick R.
Job Details:
11/21/2022
CX complaint is door seals ripped. Inspected unit and found that both RC gaskets have become compromised and are allowing warm air into RC. Ordering left hand gasket and returning with pre-id right hand gasket. Cannot reschedule due to part availability; ordrng 1 W10830283 (gasket-fip)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Clarksburg, Maryland 20871
Marc M.
Job Details:
11/21/2022
"installed control and began to wait 3 minutes after powering unit on, however unit continued to provoke f6e1. stil completed the 3 minutes with the error code remaining displayed. cycled power off and installed ui. cycled power 5 times and again wait 3 minutes on final attempt. unit did not activate following ui install. reinstalled old acu and attempted new ui and again unit would not power on at ui. contacted TL. ohmed motor and found 4.6ohms at motor@J2 connector. foudn 19.9ohms@j2 for drain pump. checked latched and found closed at 74.4ohms. techline instructed to reinstalled all old parts and return the parts as defective. when orderimng parts moving forward parts must be ordered as 'defective parts cx complaint', verbatim. sr7735093946; ordrng 1 W11478523 (fascia) and 1 W11556727 (control)"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Waynesboro, Virginia 22980
Kyle A.
Job Details:
11/21/2022
Cx complaint of unit not washing.did confirm f6e3 and f7e2 error. Checked motor connection amd they are secure. Checked windings and all are reading in range. Ordering control.; ordrng 1 W11583890 (Control)
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Waynesboro, Virginia 22980
Kyle A.
Job Details:
11/21/2022
Cx complaint of unit not washing.did confirm f6e3 and f7e2 error. Checked motor connection amd they are secure. Checked windings and all are reading in range. Ordering control.; ordrng 1 W11583890 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Richmond, Virginia 23230
Joseph D.
Job Details:
11/21/2022
"unit with failed damper, and drawer bin sticking out must replace when available please to enable door seal and air function; ordrng 1 WPW10430639 (bin) and 1 W11164593 (damper)"
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW1
Near Woodbridge, Virginia 22192
Richard B.
Job Details:
11/21/2022
"CX complant, Washer dosent work , Prior diagnosis found unit needs motor , rotor and slider , When going to install parts found also needs gearcase dure to rusted shaft and parts wont come off, Further work needed, RB; ordrng 1 W11393685 (gearcase) and 1 looklook (look look)"
We serviced a
JENN-AIR COOKTOP
Model JGD3536BS00
Near Upper Marlboro, Maryland 20772
Robert A.
Job Details:
11/21/2022
I came to install the ordered parts. I removed the burner head screws and they broke off on two of the 3 burner head (one screw is still there holder the orifices in place). The remaining 3 burner heads and orifice holders will need to be replaced. The cx does not want to go through with the repair. A refund will need to be issued. I did not install the parts of collect the labor charge.; ordrng 2 74007735 (burner head 81.89)s and 1 74007734 (buner head 69.96) and 1 WP7527P031-60 (orifice holder 62.24) and 1 WP7527P002-60 (orifice holder 45.70) and 1 WP7527P00360 (orifice holder 43.49) and 6 WP90767 (screws 4.85)s
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Bel Air, Maryland 21015
Neil H.
Job Details:
11/21/2022
"REPLACED THE CONTROL AND RF FUSE AND THE UNIT NOT POWERING ON SEEN BURN MARK ON CONTROL ORDERING ALL HIGH VOLTAGE PARTS TO REPLACE AND NEW FILTER BOARD.; ordrng 1 WPW10531156 (filter) and 2 W10138793 (fuse)s and 1 WPW10210878 (housng-lmp) and 1 WPW10693025 (magnetron) and 1 W11493408 ( Transformer, High Voltage) and 1 W11335495 (Capacitor, High Voltage) and 1 W11256462 (Whirlpool Microwave High-Voltage Diode)"
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW3
Near Sykesville, Maryland 21784
Ricardo S.
Job Details:
11/21/2022
"Cx complains that the unit not working sometimes, inspected unit, i ran diagnostic test mode and found an error code f5 door error.. the lid is cracked..THE DOOR DON'T ALIGNMENT PROPERLY... CX DOESN'T WANT TO CONTINUED WITH THE REPAIR; ordrng 1 W11259006 (lid)"
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near McLean, Virginia 22101
David J.
Job Details:
11/21/2022
F5E1 Lid switch fault F2E1 Ui stuck key CX complaint unit will sometimes and cycle and leave clothes wet. Arrived to unit and inspected and found that customer just moved in the house with this unit. Put unit into diagnostic mode and check for Error codes. Found two error codes above. Cleared error codes and ran diagnostic cycle. Found unit completed cycle with no issues during cycle. The agitation process was very weak. Checked for error codes after cycle and had none. Lifted unit and inspected clutch clutch needs to be replaced due to ware. Found no oil from gearcase. Ordering lid latch as well. Quoted customer for repair. Customer paid 120.00 service call. They will call and let us know if they want to continue with repair. ; ordrng 1 W10734521 (Clutch) and 1 W10810403 (Lid latch)
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Virginia Beach, Virginia 23464
Zachery R.
Job Details:
11/21/2022
"upon arrival cx answered via ring door bell. cx advised he is in route. while going to replace going, noticed defective blower wheel, ordering blower wheel and returning with parts to complete repair. please schedule with AR on a saturday. cx teaches and does not get off until 4.; ordrng 1 WP697772 (blower wheel)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Odenton, Maryland 21113
Dustin F.
Job Details:
11/21/2022
"CX Complaint: Filter Door BrokeInspected Unit, confirmed Broken Filter Cover photo in quick pics. attempted to inspect filter head, when removing filter, filterhead ruptured and sprayed water through the kitchen. Got CX to turn off water main while i attempted to control the water. Shutoff valve behind unit failed to turn off water. After main turned off, i reseated filter, turned main on and tested for leaks. no leaks present, CX turned off water main and left off while he left for work, advised cx to get plummer. i cleaned up water in area with shopvac and 1 towel. CX rushed me out of house, said 'he was late for work and had to go' ORdering PArts for repair.; ordrng 1 Look (Look) and 1 W11346623 (Filter head) and 1 WP67006331 (Filter Lid) and 1 W11524655 (Valve)"
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW0
Near Falls Church, Virginia 22042
Lloyd B.
Job Details:
11/21/2022
"Cx complained of an error f2e2. Inspected the unit and found per poilnter w11436350, the console ribbon was not loose but, there was signs that roaches damaged the control and console and the unit would need both. Service declined. JOb complete; ordrng 1 W11478524 (console)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW00
Near Germantown, Maryland 20874
Julian H.
Job Details:
11/21/2022
"CX complaint about led's being out & ice accumulating on FC floor found leds out replaced them from VS remove ice found a frost formation from evap drain defrosted & working; ordrng 2 W11338533 (led module)s and 1 LOOK (LOOK), used 2 W11338533 (led) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Laurel, Maryland 20708
Andrew H.
Job Details:
11/21/2022
Customer complaint is a unit's not making ice. Inspected unit found very little ice made in the ice bin. I put unit into test mode and check test 58. Test shows 01. For heater off and ice maker thermistor colder than harvest temperature. Which indicates that ice maker is within harvest temperature. I then checked test 56 for error codes and had E5 error code. Indicating ice maker thermistor bad and mold and cooling state for too long. I ran test 57 for harvest. Ice maker harvested and kicked out ice cubes. I ran test 45. Ice maker filled with water. I then ran test 36 ice maker fantastic. Ice make your fan activated and was blowing cold air out of the ice maker compartment. I believe unit has control issue and will need main control replaced. Ordering main control and ice maker for return visit. Ice maker show special order. Scheduled customer 10 days out.; ordrng 1 W11224256 (Control) and 1 W11579560 (Ice maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Laurel, Maryland 20708
Andrew H.
Job Details:
11/21/2022
Customer complaint is a unit's not making ice. Inspected unit found very little ice made in the ice bin. I put unit into test mode and check test 58. Test shows 01. For heater off and ice maker thermistor colder than harvest temperature. Which indicates that ice maker is within harvest temperature. I then checked test 56 for error codes and had E5 error code. Indicating ice maker thermistor bad and mold and cooling state for too long. I ran test 57 for harvest. Ice maker harvested and kicked out ice cubes. I ran test 45. Ice maker filled with water. I then ran test 36 ice maker fantastic. Ice make your fan activated and was blowing cold air out of the ice maker compartment. I believe unit has control issue and will need main control replaced. Ordering main control and ice maker for return visit. Ice maker show special order. Scheduled customer 10 days out.; ordrng 1 W11224256 (Control) and 1 W11579560 (Ice maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Eldersburg, Maryland 21784
Ricardo S.
Job Details:
11/21/2022
"the client complains about a noise and unit stopped cooling for 48 hours now is cooling again, the customer has a audio on his phone, the noise comes from the compressor, the relay is good, the compressor makes a humming noise... sealed system repair order compressor, drier, lock ring tool LOOK LOOK .. 2 counts job; ordrng 1 w11370574 (compressor) and 1 W11109499 (drier-tube) and 1 lockring (tool LOOK LOOK) and 2 countsjob (2 counts job)s"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Fredericksburg, Virginia 22408
Tanner B.
Job Details:
11/21/2022
"scheduled 11/28 with office . cx requests after 12pm .. Valve came defective , reordering valve ..; ordrng 1 W11434044 (valve)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Selbyville, Delaware 19975
Michael E.
Job Details:
11/21/2022
"Upon trying to replace door panel i found the UI insert is incorrect and seems to be glued into place so i was unable to transfer UI inserts. Part number is correct, just the UI insert is incorrect. Reordering door panel and adding nameplate. Cannot reschedule due to NW part.; ordrng 1 W11461693 (door panel) and 1 WPW10612925 (nameplate)"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Stafford, Virginia 22554
Robert W.
Job Details:
11/21/2022
CX Complaint is the unit wont drain and lid wont lock. Inspected unit and found unit not working pulled unit out and found the lower harness is damgaged to the drain pump splice wire got unit to drain but lid wont lock. Ordering Lower harness and lid lock.; ordrng 1 W11643701 (Lower harness)
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Virginia Beach, Virginia 23454
Carl A.
Job Details:
11/21/2022
"cx complaint of unit leaking water as unit filling,checked unit to find no errror codes at this time ,looked at the under side of unit to find that the hose that gose from pump to back of cabinet had been chewed part needed as follows 1/W10899966service call brewak down as follows service call 120.00parts 20.56labor 110.00sub total 265.56tax 1.23grand total 265.56deposit 256.56; ordrng 1 W10899966 (tub to pump hose)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Owings Mills, Maryland 21117
Brian R.
Job Details:
11/21/2022
cx complaint is freezer doesnt stay frozen and unit leaks a bunch of water and floor flooded. she said all the ice melts and that whats floods floor. she said she has floor damage now so i took pictures of the floors. took temp readings of 43 in Fridger -10 in Freezer. evap clear with normal frost pattern. she said it seems light the unit just shuts down at night and never comes back on and goes into sleep mode. shes not happy at all and wants new unit. advised we will order new controls and sensors for unit as its not reading right for what units set to either. as soon as parts are ion office will schedule.; ordrng 1 W11518204 (UI Black) and 1 W11566851 (Control) and 1 W11581973 (Harness) and 1 WPW10384183 (Thermistor)
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPA00
Near Richmond, Virginia 23226
Joseph D.
Job Details:
11/21/2022
unit with failed recirc pump and inlet valve must replace both when available please inlet valve slow and pump grinding. unit will not fill with water; ordrng 1 W10897719 (valve)