We serviced a
JENN-AIR COOKTOP
Model JGD3536BS00
Near Upper Marlboro, MD 20772
Robert A.
Job Details:
11/21/2022
I came to install the ordered parts. I removed the burner head screws and they broke off on two of the 3 burner head (one screw is still there holder the orifices in place). The remaining 3 burner heads and orifice holders will need to be replaced. The cx does not want to go through with the repair. A refund will need to be issued. I did not install the parts of collect the labor charge.; ordrng 2 74007735 (burner head 81.89)s and 1 74007734 (buner head 69.96) and 1 WP7527P031-60 (orifice holder 62.24) and 1 WP7527P002-60 (orifice holder 45.70) and 1 WP7527P00360 (orifice holder 43.49) and 6 WP90767 (screws 4.85)s
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Glenwood, MD 21738
Marc M.
Job Details:
11/21/2022
installed parts and ran DLMS calibration cycle. unti now checks good.
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Prince Frederick, MD 20678
Shane B.
Job Details:
11/21/2022
"cx complaint is the unit filling with hot water on a cold cycle, not filling with enough water and being loud. checked for codes and found F0E7 load in during clean cycle. cleared code, ran service cycle. i found the hot water supply is hooked up to the cold water valve. no strange noises during cycle. basket spins freely by hand. i swapped the supply lines so cold supply is hooked up to cold valve. calibrated unit. heard no starange noises. unit is workign as designed."
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Chester, MD 21619
Alexander W.
Job Details:
11/21/2022
Cx stated unit is leaking inspected tested but cannot verify cx complaint ran unit three times and no leak found went over use and care with cx unit is working as designed job is complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE304LPA0
Near Manakin-Sabot, VA 23103
Jerod R.
Job Details:
11/21/2022
replaced ordered parts and tested unit is now fuly functional
We serviced a
MAYTAG DRYER
Model MEDC400VW0
Near Gettysburg, PA 17325
Bernard M.
Job Details:
11/21/2022
"Replaced element per previous tech, ran timed dry and the unit heats with timer moving. Unit checks good"
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HV1
Near Chesapeake, VA 23321
Anthony D.
Job Details:
11/21/2022
cx complaint control panel is not working properly checked unit to fin control dosplaying partial numbers on screen replaced control with pre id part tested unit is working as designed
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ00
Near Fredericksburg, VA 22401
Thomas B.
Job Details:
11/21/2022
"Cx complaint unit is not working properly inspected unit found not heating ordering mag, diode, and the capacitor ; ordrng 1 W11391712 (Magnetron) and 1 W11256462 (diode) and 1 W10850446 (capactr-mg)"
We serviced a
WHIRLPOOL WASHER
Model MVWB955FC0
Near Henrico, VA 23238
Jerod R.
Job Details:
11/21/2022
tested unit found unit has shorted control and bad lid lock
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Salisbury, MD 21804
Michael E.
Job Details:
11/21/2022
"CX complaint: at end of cycle, unit keeps coming on for few min every few min. Tested and verified complaint. Wrinkle prevent is turned off. Ordering fascia and ACU. Cannot reschedule due to CX lives in VA, this is a vacation home. We will need to coordinate return visit.; ordrng 1 W11089306 (overlay) and 1 W11089308 (ACU)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM
Near Ellicott City, MD 21043
Robert L.
Job Details:
11/21/2022
"cx compalint red h20 symbol stays on even ui display after they changed filter, cx unaware of the fact they need to reset that option when changing filter, showed by pressing 2 buttons on dispenser the light goes off, new construction, use and care guide missing, refered back to website for copy,tested all ops ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Frederick, MD 21702
Ricardo S.
Job Details:
11/21/2022
"replaced parts, unit tested.. no leaks"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Sandy Hook, VA 23153
Jerod R.
Job Details:
11/21/2022
replaced ordered parts and tested unit is cycling and has no codes present
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Richmond, VA 23230
Joseph D.
Job Details:
11/21/2022
"found unit with no power to drain, replaced control and unit now draining properly"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Baltimore, MD 21211
Keith H.
Job Details:
11/21/2022
landlord is respoinsible for payment however unable to reach landlord before servicing
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Kettering, MD 20774
Dustin F.
Job Details:
11/21/2022
"Arrived at CX door and pushed ring door bell, CX asked me to call her. i called her at 2:23 and she said her and her 18 year old son would be there shortly. i advised her i could only wait for 10 min and she said that was fine she understood. I contacted the office at 2:24 and made them awareat 2:34 i called the CX back to get an ETA and she said she and her son would be ANOTHER 10-15 min. i appologized and said sadly i had to move on. she got mad and said its a shame we make her wait for hours but i can wait longer. i asked her if she had the number to call and reschedule, she asked me to text it to her and i did. Contacted office and spoke to Ethan i think, and moved on.; ordrng 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Hagerstown, MD 21742
Andrew S.
Job Details:
11/21/2022
"Cx complaint is that the touch panel is not responding at all of the keys. Upon arrival I found that the start, cancel and cycle keys are not responsive. I was able to get the unit into diag mode but not able to get it to advance to the cycle. It did not have any error codes. I am ordering the touch panel, cover and control board. Please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 W11460962 (touch Panel) and 1 W11460908 (Control Panel) and 1 W11462458 (Control Board)"
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Bethesda, MD 20817
Roberto I.
Job Details:
11/21/2022
Replaced all lad modules. All the lights turned on and worked as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Richmond, VA 23233
Jerod R.
Job Details:
11/21/2022
replaced ordered door and tested unit is now fully functional
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Fredericksburg, VA 22408
Tanner B.
Job Details:
11/21/2022
"scheduled 11/28 with office . cx requests after 12pm .. Valve came defective , reordering valve ..; ordrng 1 W11434044 (valve)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS6
Near Owings Mills, MD 21117
Keith H.
Job Details:
11/21/2022
different tech; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Hampton, VA 23605
Justin W.
Job Details:
11/21/2022
cx complaint unit leaking and not completing cycles. checked unit to find dispenser leaking. ordering dispenser for leak. unit completing cycles for me. ordering dispesner to complete repair. found sock blocking holes on bellow another point of leaking. removed sock no leak at location once debri removed. found power cord ground no longer on power cord. ordering cord to complete repair.; ordrng 1 W11524105 (dispenser drawer) and 1 W11316254 (power cord)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Hanover, PA 17331
Bernard M.
Job Details:
11/21/2022
"Defrosted evap and replaced fan motor, restored power and evap began to develop frost pattern with fan running. Unit checks good"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Ocean Pines, MD 21811
Michael E.
Job Details:
11/21/2022
Replaced the UI control as per previous diagnosis. When i tested lights came on for a moment and then nothing else from UI. I removed the UI harness and tested continuity. I had no continuity on any of the 3 lines at all. Ordering UI harness. Scheduled return visit for 11/30 any time; ordrng 1 W11414312 (UI harness)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Arlington, VA 22203
Lloyd B.
Job Details:
11/21/2022
Cx complained the arms aren't moving. Installed new sump and tested and it now fills washes and drains with no leaks. Job complete
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Seaford, DE 19973
Michael E.
Job Details:
11/21/2022
"Replaced control as per previous diagnosis. I searched the service manual and tech sheet but there is no calibration option listed in either. Tested unit and dispenser drawer is still overflowing. Replaced inlet valve from van stock and tested and still overflowing dispenser drawer. Ordering valve harness. Cannot reschedule due to only 2 left on system. CX would prefer ME for return visit if possible.; ordrng 1 W11220230 (inlet valve) and 1 W11198271 (valve harness), used 1 W11220230 (inlet valve) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Chesapeake, VA 23322
Branden R.
Job Details:
11/21/2022
came out and replace gearcase ended up being able to remove agitator replaced and tested unit is running as designed .
We serviced a
WHIRLPOOL DRYER
Model WHD3090GW0
Near Washington, DC 20003
Shawn D.
Job Details:
11/21/2022
read last techs notes bulkhead doesnt have oil in. took unit aprt to find line from bottom of drier goes to condenser its broken this is where all the oil is coming from snapped pic. called techline spoke to adrian unit is not repaiable in the field
We serviced a
KITCHENAID REFRIGERATOR
Model KFFS20EYWH00
Near Washington, DC 20017
Samuel R.
Job Details:
11/21/2022
cx cancelled at door
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Hughesville, MD 20637
Shane B.
Job Details:
11/21/2022
installed ordered module. all lights in unit are now working. unit is working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HV1
Near Chesapeake, VA 23321
Anthony D.
Job Details:
11/21/2022
cx complaint control panel is not working properly checked unit to fin control dosplaying partial numbers on screen replaced control with pre id part tested unit is working as designed
We serviced a
WHIRLPOOL WASHER
Model KDTM404ESS3
Near Front Royal, VA 22630
Daniel J.
Job Details:
11/21/2022
stacked unit customer will have removed for return entereed diag f8 e1 was stored ran diag at times when hot water was entrering small stream cold water normal steady flow at times whime from hot water valve long fill stored sugguesting vavles cx paid by cc 110 due on return; ordrng 1 W10599356 (inlet vavle)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Rochelle, VA 22738
Eric F.
Job Details:
11/21/2022
Confirmed cx complaint unit intermittently restarting. Start device and capacitor or compressor failing. Ordering start device and capacitor.; ordrng 1 WPW10662129 (capacitor) and 1 WPW10448874 (start-dev)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM03
Near Reston, VA 20191
Christian C.
Job Details:
11/21/2022
Cx said unit is no longer frosting up. Unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM03
Near Reston, VA 20191
Christian C.
Job Details:
11/21/2022
Cx said unit is no longer frosting up. Unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM03
Near Reston, VA 20191
Christian C.
Job Details:
11/21/2022
Cx said unit is no longer frosting up. Unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM03
Near Reston, VA 20191
Christian C.
Job Details:
11/21/2022
Cx said unit is no longer frosting up. Unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM03
Near Reston, VA 20191
Christian C.
Job Details:
11/21/2022
Cx said unit is no longer frosting up. Unit is working as designed.
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Harrisburg, PA 17109
Fred G.
Job Details:
11/21/2022
"cx complaint unit has no operation. inspected unit and at first i noticed PTS was sitting to close to the console. pulled knob off to find the PTS was no longer attached to console. removed back cover and found i was able to reattach the PTS to the console. unit now turns on but then i notice noise when unit was running. removed front panel and found both drum rollers and the idler were seized. was able to replace all 3 items with van stock. unit now checks good.; ordrng 1 WP691366 (pulley-idr (FG VS)) and 2 WPW10314173 (supportm (FG VS))s, used 1 WP691366 (idler), and 2 WPW10314173 (drum roller) from stock"
We serviced a
KITCHENAID COOKTOP
Model KICU569XBL00
Near Stafford, VA 22554
Robert W.
Job Details:
11/21/2022
Replaced Ui and module programed and ujnit is working properly.
We serviced a
WHIRLPOOL OVEN
Model WFE535S0LZ2
Near Mineral, VA 23117
Jerod R.
Job Details:
11/21/2022
"tested unit advised customer that unit will have some burn off, pre heated unit found unit did not smoke"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS6
Near Midlothian, VA 23112
John P.
Job Details:
11/21/2022
Installed mag tested working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ07
Near Ashburn, VA 20148
Ezra M.
Job Details:
11/21/2022
"frost in freezer section, found door gasket out of position on left side of freezer door. reseated, verified secure, releveled unit."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Portsmouth, VA 23704
Zachery R.
Job Details:
11/21/2022
"upon arrival noticed live infestation, advised cx to contact exterminator then contact via office with receipt."
We serviced a
WHIRLPOOL WASHER
Model MVW5430MW0
Near Brambleton, VA 20148
Ezra M.
Job Details:
11/21/2022
"noise during cycle. checked errors, none stored. ran diag cycle. actuator louder than normal. when slowing down from spin, splutch slider gears started grinding on flywheel. replaced splutch and actuator, reran test cycle.; ordrng 1 W11481722 (actuator em vs), used 1 W11481722 (actuator) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Dover, DE 19904
Andrew W.
Job Details:
11/21/2022
"Cx complaint is unit not baking or broiling. tested and verified complaint. burners are all working correctly in testing. bake clicks to ignite but does not ignite. broil there is no click for igniting at all. checked connections and dsi board. unit is not getting enough voltage from dsi board to ignite. ordering control, dsi, and broil ignitor just in case. cannot reschedule due to cx having to leave for an appt.; ordrng 1 W11162730 (module-spk) and 1 W11159621 (control) and 1 WPW10333842 (igntr-oven)"
We serviced a
KITCHENAID COOKTOP
Model KICU569XSS00
Near Sparks Glencoe, MD 21152
Brian R.
Job Details:
11/21/2022
cx complaint is she was using unit one day and herd a pop then unit stopped working and then started flashing numbers and letters. cx said she has a warrenty but didnt think she had to call them. per service pointer an\'ll parts need to be replaced at the same time as well as i pointer part thats ordered as well. will order up whats needed and cx will call ticket in for coverage as well as call office back she said..; ordrng 1 WPW10396615 (Display Board) and 1 W10607550 (Pointeer Kit)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN602ESS01
Near Warrenton, VA 20186
Daniel J.
Job Details:
11/21/2022
as per notes replaced all single point leds with three point and replaced assy control temp in fridge showing 52 and led on control courrently showing 52
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Virginia Beach, VA 23464
Zachery R.
Job Details:
11/21/2022
"replaced acu, pump, and harness, calilbrated and tested. unit making abnormal noises. checked gearcase, coem to find oil leakign from bearings onto motor and clutch, orderign all parts to complete repair.; ordrng 1 W11449841 (gearcase) and 1 W10915700 (motor) and 1 W10734521 (clutch) and 1 W10902814 (washplate)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Hedgesville, WV 25427
Andrew S.
Job Details:
11/21/2022
"Per previous tech I was able to access and replace the ice maker. i then ran test 56, 57 and 45 and the unit is functioning as intended. Job complete"
We serviced a
WHIRLPOOL OVEN
Model AGR6303MMW0
Near Aylett, VA
Jerod R.
Job Details:
11/21/2022
"tested unit found unit had blown out ignitor , replaced and tested unit is now fully functional"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Fredericksburg, VA 22406
Robert W.
Job Details:
11/21/2022
Replaced auger coupler ujnit tested and is working properly.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Clifton, VA 20124
Richard B.
Job Details:
11/21/2022
"CX got notified about a issue. Inspected unit and found unit needs heater assembly , Installed new heater and tested unit, Working as designed, No leaks job completed, RB"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Prince Frederick, MD 20678
Shane B.
Job Details:
11/21/2022
"cx complaint is the unit filling with hot water on a cold cycle, not filling with enough water and being loud. checked for codes and found F0E7 load in during clean cycle. cleared code, ran service cycle. i found the hot water supply is hooked up to the cold water valve. no strange noises during cycle. basket spins freely by hand. i swapped the supply lines so cold supply is hooked up to cold valve. calibrated unit. heard no starange noises. unit is workign as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Middletown, PA 17057
Drew B.
Job Details:
11/21/2022
cx complaint that they had another service from other company they stoped working.. when arrived unit had water in unit and had che ked power at box to verified connections were lose casuing the power to be intermitting. i was able torestest and would stop before drying again FOUND Bad owi sensor and and not starting cycle after one minute; ordrng 1 W11084121 (owi sensor 7@trb) and 1 W11085683 (sump 29@trb) and 1 W11305308 (control 1@trb)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Bethany Beach, DE 19930
Michael E.
Job Details:
11/21/2022
"CX complaint: leaking. Inspected and verified complaint. I found a small puddle under left foot which i documented in pics. Water marks on floor at left and right front around feet. Was unsuccessful in duplicating or finding leak i was able to get a 100 degree turn on water inlet connection. We left kick plate off unit so CX can get a pic if leaks before our return. There is a possability of leaking in FC door from water dispense line but we were not able to verifiy, only water marks under door. If CX calls us back before return, please put this on FR as a pseudo so he can go over findings with CX per FR. Ordering filter head. Cannot reschedule due to NW part and 2 tech needed.; ordrng 1 WPW10121140 (housing)"
We serviced a
MAYTAG MICROWAVE
Model MMV1175JB
Near Bristow, VA 20136
Demonte S.
Job Details:
11/21/2022
Inspected the unit. Found that the cx is saying that the Microwave inner light isn't working. Checked the inner Cabinet Light. Found that the Light Bulb is blown. Installed Light Bulb. Tested the unit. Unit is working as Designed. ( Any questions please check Sd Pictures.)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Eldersburg, MD 21784
Ricardo S.
Job Details:
11/21/2022
"the client complains about a noise and unit stopped cooling for 48 hours now is cooling again, the customer has a audio on his phone, the noise comes from the compressor, the relay is good, the compressor makes a humming noise... sealed system repair order compressor, drier, lock ring tool LOOK LOOK .. 2 counts job; ordrng 1 w11370574 (compressor) and 1 W11109499 (drier-tube) and 1 lockring (tool LOOK LOOK) and 2 countsjob (2 counts job)s"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Walkersville, MD 21793
Ricardo S.
Job Details:
11/21/2022
"Cx complains that the unit not spining.. inspected unit i ran diagnostic test mode and found an error code f8e1 long fill, the cold valve is bad, unit not filling with water.. then the unit get stuck on rinse cycle; ordrng 1 W11038689 (valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Woodbridge, VA 22191
Demonte S.
Job Details:
11/21/2022
Installed Drier to the unit. Pulled Vacuum on the unit. Unit is holding a Vacuum. Filled the unit to 1.7 Oz's. Checked the Evaporator. Evaporator starting to frost. Unit is working as Designed.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Virginia Beach, VA 23454
Carl A.
Job Details:
11/21/2022
"cx complaint of unit leaking water as unit filling,checked unit to find no errror codes at this time ,looked at the under side of unit to find that the hose that gose from pump to back of cabinet had been chewed part needed as follows 1/W10899966service call brewak down as follows service call 120.00parts 20.56labor 110.00sub total 265.56tax 1.23grand total 265.56deposit 256.56; ordrng 1 W10899966 (tub to pump hose)"
We serviced a
JENN-AIR RANGE
Model JDRP548WP02
Near Pikesville, MD 21208
Keith H.
Job Details:
11/21/2022
installed part supplied by whpl. tested it unit is working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Hagerstown, MD 21740
Andrew S.
Job Details:
11/21/2022
Cx complaint is that the unit is not cooling. Upon arrival i verified that I had previously diagnosed the unit for Job# 635597. I am reordering the diagnosed parts. I was able to set the return visit for Tuesday 11/29 AM preference.; ordrng 1 W11035836 (Control) and 1 W11087463 (Damper)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS08
Near Culpeper, VA 22701
Robert W.
Job Details:
11/21/2022
CX Complaint is the unit isnt heating. Inspected unti and found unit is getting good power control and fans are working properly transformer is getting good power. Mag not operating. Replaced mag and diode tested unit and unit is working properly.
We serviced a
KITCHENAID OVEN
Model KFEG500ESS0
Near Olney, MD 20832
Andrew H.
Job Details:
11/21/2022
"Customers complaint is a unit that maintaining temperatures. Inspected unit and found no error codes present at this time. Inspected temperature probe and found temperature probe is reading 1,080 ohms. I then cycled bake element in normal operation for bake and notice that the double line bakery relay with energize and de-energize while trying to warm up back to 350. This indicates that the relay was making contact and then not making contact I believe the issue was with the control. I quoted customer for replacing the control. Customer okay to repairs and paid and full with credit card. I then replace the control and tested unit. Units now working properly."
We serviced a
WHIRLPOOL DRYER
Model WED95HEDW0
Near Sandston, VA 23150
Jonathon C.
Job Details:
11/21/2022
"cx complaint, 'unit not working.' cx wouldnt elaborate on this complaint, tested every function i could think of, everything worked. cx paid service call by card. job is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Ashland, VA 23005
Jerod R.
Job Details:
11/21/2022
"tested unit found unit had bad valve do to pinched res. line replaced filterhead assm and valve , tested unit , unit is now fully functional"
We serviced a
KITCHENAID OVEN
Model KODE500ESS04
Near York, PA 17407
Bernard M.
Job Details:
11/21/2022
Cx complaint the unit doesn't meet temp. Entered into diag and found no error codes. Cx stated the unit displayed the temp of 167 degrees and shut off. Set both upper and lower ovens to 350 degrees and both reached temps without shutting off. Used temp probe on multi-meter to verify temps. Convection bake also worked. Instructed cx if unit would shut off again to contact extended warranty company and we'll come back out and possibly contact techline. As of now both upper and lower ovens meet temps and work as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Millsboro, DE 19966
Frederick R.
Job Details:
11/21/2022
Upon arrival I verified compressor high amp draw and then shutting off within 10 seconds. Replaced compressor per prior diagnosis. Pressure tested with 140psi of nitrogen and found no leaks. Vac'd down to 30in for 15mins. Vac held after line closed. Filled with 68g of R6000. Informed CX 24-36hr for unit to get to proper temps. Unit is now working properly. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Chesapeake, VA 23322
Branden R.
Job Details:
11/21/2022
came out and replace gearcase ended up being able to remove agitator replaced and tested unit is running as designed .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Laurel, MD 20708
Andrew H.
Job Details:
11/21/2022
Customer complaint is a unit's not making ice. Inspected unit found very little ice made in the ice bin. I put unit into test mode and check test 58. Test shows 01. For heater off and ice maker thermistor colder than harvest temperature. Which indicates that ice maker is within harvest temperature. I then checked test 56 for error codes and had E5 error code. Indicating ice maker thermistor bad and mold and cooling state for too long. I ran test 57 for harvest. Ice maker harvested and kicked out ice cubes. I ran test 45. Ice maker filled with water. I then ran test 36 ice maker fantastic. Ice make your fan activated and was blowing cold air out of the ice maker compartment. I believe unit has control issue and will need main control replaced. Ordering main control and ice maker for return visit. Ice maker show special order. Scheduled customer 10 days out.; ordrng 1 W11224256 (Control) and 1 W11579560 (Ice maker)
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near Gaithersburg, MD 20879
Julian H.
Job Details:
11/21/2022
CX complaint about unit leaking inspected unit is uninstalled checked all around and found a hole on hose between sump & motor need sump asm; ordrng 1 W11460945 (sump)
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near Reston, VA 20191
Christian C.
Job Details:
11/21/2022
Installed hot and cold water valves. Tested unit. No more squeeling noise from valves and is filling normally. Unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Virginia Beach, VA 23456
Zachery R.
Job Details:
11/21/2022
"cx complaint unit not making ice, checked unit, unit displaying e5 motor lost home position. cycled power, tested, icemaker is making ice but motor is very loud. ordering icemker and returning with fill tube heater. advised cx parts on special order and they will be contacted for return visit.; ordrng 1 W11579560 (icemaker)"
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS03
Near Annapolis, MD 21401
Emmanuel R.
Job Details:
11/21/2022
"Cs unit is not heating, I confirmed complaint. I found Mw not heating and showing (no heat) on display. I pulled unit out and found the connector to the magnetron not secured. I was able to secure magnetron electrical connector and restored heating. Unit is now working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model KDPE334GPS0
Near Catonsville, MD 21228
Robert L.
Job Details:
11/21/2022
"installed console per previous, tested all ops ok collected $110 labor visa"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Stone Ridge, VA 20105
Ezra M.
Job Details:
11/21/2022
"noise. found noise caused by condenser vibrating on bottom supports. repositioned condenser, noise gone."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Sandy Hook, VA 23153
Jerod R.
Job Details:
11/21/2022
replaced ordered parts and tested unit is cycling and has no codes present
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Baltimore, MD 21209
Keith H.
Job Details:
11/21/2022
cx says unit still leaking inspected unit no errors in diagnsotics. ran test it worked fine. also ran a couple cycles with loads no leaks. ran drain and spin no leaks ran bulky no leaks. unabel to duplicate cx frustrated adn wants a second opinion; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Virginia Beach, VA 23464
Zachery R.
Job Details:
11/21/2022
"cx complaint unit not washing, checked unit, unit displayimng 7-1 no heat 4-3 motor not running. ran auto cycle, checked motor, motor reading out of range. ordering sump&pump, and heater.; ordrng 1 W11025157 (pump&motor) and 1 W10518394 (heater)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Laurel, MD 20708
Andrew H.
Job Details:
11/21/2022
Customer complaint is a unit's not making ice. Inspected unit found very little ice made in the ice bin. I put unit into test mode and check test 58. Test shows 01. For heater off and ice maker thermistor colder than harvest temperature. Which indicates that ice maker is within harvest temperature. I then checked test 56 for error codes and had E5 error code. Indicating ice maker thermistor bad and mold and cooling state for too long. I ran test 57 for harvest. Ice maker harvested and kicked out ice cubes. I ran test 45. Ice maker filled with water. I then ran test 36 ice maker fantastic. Ice make your fan activated and was blowing cold air out of the ice maker compartment. I believe unit has control issue and will need main control replaced. Ordering main control and ice maker for return visit. Ice maker show special order. Scheduled customer 10 days out.; ordrng 1 W11224256 (Control) and 1 W11579560 (Ice maker)
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB3
Near Fredericksburg, VA 22407
Thomas B.
Job Details:
11/21/2022
Terminal block issues ordering nuts and terminal ; ordrng 3 WP3400029 (nut)s and 1 WPW10245259 (block-term)
We serviced a
WHIRLPOOL FREEZER
Model WRF757SDHZ00
Near Chesapeake, VA 23322
Branden R.
Job Details:
11/21/2022
"cx complaint freezer light not working - sp w11460554f - special project s191aq - pre-id sp w11460554 - checked unit found LED bad in freezer has proper vdc to led but bad led, all other major componets checked good 38 in fridge and 0 in freezer , replaced with pre id LED and tested unit is running as designed . s191aq"
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near Great Falls, VA 22066
Jason A.
Job Details:
11/21/2022
"CX complaint B.I. FRIDGE noise at top hinge. when doors are opened. Replaced parts L & R hinges from van stop per TSP: W11170909B Replaced all 12 LEDs W11632139 per TSP #: W11606409 Rev E / / / S84638. Test all leds are working > JJ; ordrng 1 LOOK (LOOK) and 1 WPW10121046 (extension LEFT, JJ/VS) and 1 WP2307857 (extension RIGHT, JJ/VS) and 4 W11632139 (LEDs, JJ/VS)s and 2 WPW10485980 (hinge-door pin L & R, JJ/VS)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Parkville, MD 21234
Keith H.
Job Details:
11/21/2022
replaced controls . evap is ok today unit should be good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Salisbury, MD 21801
Michael E.
Job Details:
11/21/2022
"CX complaint: no ice and no light. Tested and verified complaint. No lights on at all. I found we are only getting 1.5 volts to LED control. Also, IM had no error codes. It does harvest and fill. IB was at 20 degrees. IB fan running well but did not come on until i shut off unit at breaker and back on. Hinge cover screw is stripped and not holding cover. Ordering power control, LED driver (just in case) and left RC door and hinge cover screw. Cannot reschedule due to NW part.; ordrng 1 W10830288 (cntrl-elec) and 1 W10830278 (cntrl-elec) and 1 W10919616 (dor-fip) and 1 WP8281196 (screw)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Dayton, MD 21036
Marc M.
Job Details:
11/21/2022
"cx complaint thick layer of ice building under ice bin. upon arrival unit not demonstrating issue because the cx already thawed all ice. explained to cx that in many cases it can be neccessary that we see the issue during service. ran following tests: test 31-16, test 16-22, test 97- valve opened and sent water as normal (into a cup), ran test 120 and icemaker harvested, but did not return to home position. attempted harvest again and now icemaker will not harvest at all (idles at step 01). cx reports unit only produces aout one tray of ice per day. temps in door icemaker area are higher than optimal however the fc temps show exactly 0.0 degrees. suspected failed icemaker, thermsitor not requesting cooling and unti not resetting to home position. unit will need icemaker."
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LL00
Near Dayton, MD 21036
Robert L.
Job Details:
11/21/2022
"installed new inner door and outer glass per previous, everything aligned now (see after pic), tested all ops ok, lower trim not mounted, will adress when wall oven is repaired"
We serviced a
WHIRLPOOL OVEN
Model RBD305PVS02
Near Ellicott City, MD 21043
Robert L.
Job Details:
11/21/2022
"cx complaint display blank nbut buttons beep, confirmed issue, reset power stiill no display, control part# W10244191 NLA.. reseqarched some may be availible as rebuilt online, cx will try to get part himself, quoted $110 labor to install part if needed with no warranty on part, collected $120 visa"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KBL0
Near Charlottesville, VA 22901
Kyle A.
Job Details:
11/21/2022
Updated heater as per service notice and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV04
Near New Freedom, PA 17349
Bernard M.
Job Details:
11/21/2022
When arrived found the bottom right corner of FC door damaged. The liner wasn't sealed to door and gasket wouldn't stay in. Ordering FC door and is to be shipped to cx address. Cx will contact office when new door arrives.; ordrng 1 W11566703 (FC door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model ASI2175GRS07
Near Glen Burnie, MD 21061
Alexander D.
Job Details:
11/21/2022
"cx complaint unit not cooling in rc and fz warmer than it should be. inspected unit and verified complaint. found evap overfrosted. inspected control and it only has 1 sticker on it. found element not heating. found bad connection on evap harness to brown heater wire. resecured connection and element started heating. cleared all frost with steamer. ordering evap harness, in stock @ tribles. scheduled return visit for 12/2; ordrng 1 W11546681 (evap harness)"
We serviced a
MAYTAG WASHER
Model MHW5630HC
Near Fredericksburg, VA 22401
Thomas B.
Job Details:
11/21/2022
Unable to locate inforned the rtm states she will keep an eye out for it 2nd attempt ; saved tckt
We serviced a
WHIRLPOOL DRYER
Model LE9207W2
Near Ashton-Sandy Spring, MD 20861
Andrew H.
Job Details:
11/21/2022
Customer complaint is a unit is turning off after it starts and shows door open. Inspected unit customer stated that they just replace the door switch not that long ago and then the unit would work for a couple days. Customer would start the cycle and then a minute or two later the unit would shut off and display door open. I inspected you didn't remove control board I found burnt capacitor on back of the control board. And I looked up control board on tribbles and found it was no longer available due to the age of the unit. I explained this to the customer customer understands and paid for service call with credit card. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Fredericksburg, VA 22408
Tanner B.
Job Details:
11/21/2022
"scheduled 11/28 with office . cx requests after 12pm .. Valve came defective , reordering valve ..; ordrng 1 W11434044 (valve)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS
Near Cherry Run, WV 25427
Andrew S.
Job Details:
11/21/2022
Per previous tech I was able to access and repalce the tub. i then ran the diag cycle while the unit was still pulled out to verify that there are no leaks. Unit is functioning as intended. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM
Near Easton, MD 21601
Alexander W.
Job Details:
11/21/2022
Cx currently has Covid will need to resched with cx when they are clear; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Randallstown, MD 21133
Keith H.
Job Details:
11/21/2022
replaced valve advised cx not to turn shutoff valves all the way on as the pressure is damaging valves in machine unit is working otherwise
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Waynesboro, VA 22980
Kyle A.
Job Details:
11/21/2022
Cx complaint of unit not washing.did confirm f6e3 and f7e2 error. Checked motor connection amd they are secure. Checked windings and all are reading in range. Ordering control.; ordrng 1 W11583890 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near York, PA 17404
Sal R.
Job Details:
11/21/2022
CX compliant was that the unit would not drain. I found that the drain pump is burnt out. I accessed and replace the drain pump and unit test good.