We serviced a
KITCHENAID OVEN
Model KODE500ESS05
Near Brandywine, MD 20613
Robert A.
Job Details:
11/21/2022
"Cx complaint that the unit's lower oven is not working. I inspected the unit to confirm the complaint. The upper oven works fine. I attempted to broil and bake the lower oven and it produced no heat at all. I found no error code, but the lower fan is not running at all on lower fan speed test. It does run on high speed test. I see no damage on the element and the convection fan runs fine. I checked the wire at the Jbox and they are good as well. The unit will need new control boards to resolve the issue. I'm ordering the parts for the return visit. I collected the service call fee by CC.; ordrng 1 W11179310 (control board 225.67)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS08
Near Culpeper, VA 22701
Robert W.
Job Details:
11/21/2022
CX Complaint is the unit isnt heating. Inspected unti and found unit is getting good power control and fans are working properly transformer is getting good power. Mag not operating. Replaced mag and diode tested unit and unit is working properly.
We serviced a
AMANA RANGE
Model AGR6603SFS3
Near Germantown, MD 20874
Julian H.
Job Details:
11/21/2022
replaced parts & working
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Fredericksburg, VA 22406
Tanner B.
Job Details:
11/21/2022
"CX Concern the units console not responding .. Found the console overlay coming off and not responding .. unit needs new console , unit under ELW program ..; ordrng 1 W11460908 (console) and 1 look (look)"
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near Edgewood, MD 21040
Neil H.
Job Details:
11/21/2022
CX COMPLAINT DISHES NOT DRYING FOUND HEATER DEACTIVATED RAN DIA AND REACTIVATED AND THE UNIT BACK WORKING AND HEATER TESTED GOOD.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Virginia Beach, VA 23454
Carl A.
Job Details:
11/21/2022
"cx complaint of unit leaking water as unit filling,checked unit to find no errror codes at this time ,looked at the under side of unit to find that the hose that gose from pump to back of cabinet had been chewed part needed as follows 1/W10899966service call brewak down as follows service call 120.00parts 20.56labor 110.00sub total 265.56tax 1.23grand total 265.56deposit 256.56; ordrng 1 W10899966 (tub to pump hose)"
We serviced a
WHIRLPOOL DBL WALL OVEN
Model WOS72EC7HS02
Near Front Royal, VA 22630
Daniel J.
Job Details:
11/21/2022
unit at temps not reaching heating temos and at twmps above set temps checekd temp sensor at room temp bouncing from 1.97 k ohms to 2.8k ohms checked faults none recent f6 e0 stored preheated temps matched up to 175 f replaced temp sensor preheated to 350 f dispaly and thermocoupler matched while prehateing
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS6
Near Owings Mills, MD 21117
Keith H.
Job Details:
11/21/2022
different tech; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDF518SAHM
Near Washington, DC 20002
Shawn D.
Job Details:
11/21/2022
cx complaint unit is leaking inspected unit and found it dripping from the valve maybe the 90 was over tighten i insall. replced valve and clamp reinstakked 90 with thread tape turned water on no leaks then ran unit no leaks. unit is good
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near Edgewood, MD 21040
Neil H.
Job Details:
11/21/2022
CX COMPLAINT DISHES NOT DRYING FOUND HEATER DEACTIVATED RAN DIA AND REACTIVATED AND THE UNIT BACK WORKING AND HEATER TESTED GOOD.
We serviced a
WHIRLPOOL DRYER
Model WHD3090GW0
Near Washington, DC 20003
Shawn D.
Job Details:
11/21/2022
read last techs notes bulkhead doesnt have oil in. took unit aprt to find line from bottom of drier goes to condenser its broken this is where all the oil is coming from snapped pic. called techline spoke to adrian unit is not repaiable in the field
We serviced a
JENN-AIR ICE MAKER
Model JUIFN15HX01
Near Bluemont, VA 20135
Ezra M.
Job Details:
11/21/2022
"door not sealing. leveled unit, adjusted hinges, verified gasket installed properly. still not sealing. ordering hinges and door. unable to test unit due to faulty water supply line.; ordrng 1 W11176752 (hinge assy, top) and 1 W11176753 (hinge assy, bottom) and 1 W11346787 (door, black)"
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near McLean, VA 22101
David J.
Job Details:
11/21/2022
F5E1 Lid switch fault F2E1 Ui stuck key CX complaint unit will sometimes and cycle and leave clothes wet. Arrived to unit and inspected and found that customer just moved in the house with this unit. Put unit into diagnostic mode and check for Error codes. Found two error codes above. Cleared error codes and ran diagnostic cycle. Found unit completed cycle with no issues during cycle. The agitation process was very weak. Checked for error codes after cycle and had none. Lifted unit and inspected clutch clutch needs to be replaced due to ware. Found no oil from gearcase. Ordering lid latch as well. Quoted customer for repair. Customer paid 120.00 service call. They will call and let us know if they want to continue with repair. ; ordrng 1 W10734521 (Clutch) and 1 W10810403 (Lid latch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM03
Near Beltsville, MD 20705
Andrew H.
Job Details:
11/21/2022
Customer complaint is the unit's not cooling. Inspected unit found unit at about 41°. Remove evaporator cover and found just the cap tube and right after the captive had frost on it. I checked ants at compressor found unit pulling .82 amps. I checked pressures with my gauges found low side at negative 18 in and high side at 80 psi. I pulled unit into a 28 inch vacuum. I let unit sit for 15 minutes when I check the gauges unit was at - 26 in vacuum. I checked over the entire unit with my UV light and UV glasses and could not locate any dye coming from the unit. I called tech line and explain my findings and the issue with the unit not cooling. Tech line explain to me that they're putting the unit entry view and gave me a file number. I left this file number with the customer and advise them that the units going into review and Whirlpool will call me or the consumer next.
We serviced a
KITCHENAID RANGE
Model KSGG700EBS3
Near Fredericksburg, VA 22406
Tanner B.
Job Details:
11/21/2022
"Installed new bake and broil LP orfices , verified the regulator cap is LP . Tested bake and broil , both flames look good, except broil lights , bake ignitor clicks and broil goes out.. bake works fine , when just using bake.. inspected ignitors / connections and wires themselves .. Unit needs spark module and broil ignitor; ordrng 1 W10860916 (spark module) and 1 WPW10333842 (broil ignitor) and 1 WPW10324262 (bake ignitor)"
We serviced a
WHIRLPOOL DRYER
Model WED8000DW
Near Virginia Beach, VA 23453
Branden R.
Job Details:
11/21/2022
cx complaint aig- dryer making screeching noise. please add to your cancellation list. if you are able to . . . checked unit and found bad rollers and idler pully replaced all with pre id parts and tested unit is running as designed .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Vienna, VA 22182
Jason A.
Job Details:
11/21/2022
CX complaint FC evap ices up. Replaced evap harness & thermistor. HTR measures 62-OHMs. Test thermistors read in diagnostics. Set temps to recommended. & reset power. Compressor & fans running > JJ
We serviced a
JENNAIR RANGE
Model JGRP430WP01
Near Bethesda, MD 20816
Roberto I.
Job Details:
11/21/2022
"CX complaint LF front not lighting.Testd burner, found bad ignition switch. Replaced ignition switch using v/s part. Unit testd ok. Collected $250.03; ordrng 1 w11199805 (switch (RI van stock)), used 1 w11199805 (switch) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Bel Air, MD 21014
Neil H.
Job Details:
11/21/2022
REPLACED THE DISPENSER AND THE BEZEL UNIT CHECKED GOOD.
We serviced a
WHIRLPOOL OVEN
Model WFE535S0LZ2
Near Mineral, VA 23117
Jerod R.
Job Details:
11/21/2022
"tested unit advised customer that unit will have some burn off, pre heated unit found unit did not smoke"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Cockeysville, MD 21030
Brian R.
Job Details:
11/21/2022
came out and replaced board and inverter. mag had damaged terminal. tested both sections. again after about 5 sec unit shuts down and flashes F1E5 code that inverter not responding. unit has proper power. will reorder Inverter as well as add control. as soon as parts are in office will schedule.; ordrng 1 W11346197 (Mag Re Order) and 1 W11325604 (Inverter Re Order) and 1 W11179310 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Fredericksburg, VA 22405
Tanner B.
Job Details:
11/21/2022
"Puddling at front left corner . no big signs of tears in hose/ crack in components .. no errors .. fabric softner overflowing, needs new valve and dispenser.. Call techline if cx calls back again , regarding possible splash gaurd tub ring; ordrng 1 W11220230 (valve)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS02
Near Great Falls, VA 22066
Jason A.
Job Details:
11/21/2022
CX complaint FRIDGE making ice - not dispensing. Prior 30days. Found ice bin is blocked up solid. Temps set to 39RC -6FC! Test evap fans condenser & icebox. No frost on RC evap. TSPs are for K74 & earlier. Dispenser door closes & icebin doors good seals. Frost in FC from doors not closing & rail lube is hardened. See SDpics. Warm air being drawn thru FC to ice in bin. Verified ports on door is clear. Cleared all ice & frost. Applied food grade lube rated to -45F to rails. Set temps to recommended. Select MAX ICE & COOL > JJ
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near McLean, VA 22101
David J.
Job Details:
11/21/2022
F5E1 Lid switch fault F2E1 Ui stuck key CX complaint unit will sometimes and cycle and leave clothes wet. Arrived to unit and inspected and found that customer just moved in the house with this unit. Put unit into diagnostic mode and check for Error codes. Found two error codes above. Cleared error codes and ran diagnostic cycle. Found unit completed cycle with no issues during cycle. The agitation process was very weak. Checked for error codes after cycle and had none. Lifted unit and inspected clutch clutch needs to be replaced due to ware. Found no oil from gearcase. Ordering lid latch as well. Quoted customer for repair. Customer paid 120.00 service call. They will call and let us know if they want to continue with repair. ; ordrng 1 W10734521 (Clutch) and 1 W10810403 (Lid latch)
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Gettysburg, PA 17325
Bernard M.
Job Details:
11/21/2022
"Replaced valve, recalibrated and ran auto test, test completed without ant further issues. Unit checks good"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Virginia Beach, VA 23456
Zachery R.
Job Details:
11/21/2022
"cx complaint unit not making ice, checked unit, unit displaying e5 motor lost home position. cycled power, tested, icemaker is making ice but motor is very loud. ordering icemker and returning with fill tube heater. advised cx parts on special order and they will be contacted for return visit.; ordrng 1 W11579560 (icemaker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDB06
Near Owings Mills, MD 21117
Keith H.
Job Details:
11/21/2022
repalced door gasket for freezer instructed cx not to open door for about 45minutes
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV06
Near Kearneysville, WV 25430
Danny R.
Job Details:
11/21/2022
door gasket is torm orderong gasket; ordrng 1 W10830277 (gasket door)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF518SAHM
Near Washington, DC 20002
Shawn D.
Job Details:
11/21/2022
cx complaint unit leakeding. inspected unit found leaking at 90. replacd valve used thread tape turned water on and tested no leaks and is working. unit is good
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Bel Air, MD 21015
Neil H.
Job Details:
11/21/2022
REPLACED THE GEARCASE AND ROTOR STATOR CLUTCH RECALB UNIT AND TESTED GOOD.
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Gettysburg, PA 17325
Bernard M.
Job Details:
11/21/2022
"Replaced valve, recalibrated and ran auto test, test completed without ant further issues. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX5FHDXVY010
Near Washington, DC 20011
Samuel R.
Job Details:
11/21/2022
cx complaint unit is not making ice.inspected unit and could confirm cx complaint.jumped ice maker and ice maker would not harbest.unit needs a new ice maker W10884390 0 tribles cx paid in full; ordrng 1 W10884390 (ice maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Chesapeake Beach, MD 20732
Shane B.
Job Details:
11/21/2022
complaint is the unit not cooling. when i arrived unit was unplugged and had been for several days. no ice build up but had a lot of water in the bottom of FC and the drain pan. inspected evap and found the brown wire to defrost heater had backed out of the connector. once plugged in fully and taped in place i plugged unit in and tested heater. it is working. ordering evap harness so this doesnt happen again. schedule when part is available.; ordrng 1 W11581973 (harness)
We serviced a
WHIRLPOOL MICROWAVE
Model KMBP100ESS03
Near Oakton, VA 22124
Christian C.
Job Details:
11/21/2022
Arrived at cx house and they said they have an extended warranty for unit. Advised cx to call back whirlpool to have it rescheduled under extended warranty.
We serviced a
WHIRLPOOL MICROWAVE
Model KMBP100ESS03
Near Oakton, VA 22124
Christian C.
Job Details:
11/21/2022
Arrived at cx house and they said they have an extended warranty for unit. Advised cx to call back whirlpool to have it rescheduled under extended warranty.
We serviced a
WHIRLPOOL MICROWAVE
Model KMBP100ESS03
Near Oakton, VA 22124
Christian C.
Job Details:
11/21/2022
Arrived at cx house and they said they have an extended warranty for unit. Advised cx to call back whirlpool to have it rescheduled under extended warranty.
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ0
Near Stafford, VA 22554
Robert W.
Job Details:
11/21/2022
Cx complaint is the unit is leaking watewr. Inspected unti and found the door gasket not sealing properly in the top left corner allowing water to leak. Ordering Door gasket to correct issue.; ordrng 1 W11483553 (Door gasket)
We serviced a
KITCHENAID RANGE
Model KFGG504KPS0
Near Sterling, VA 20164
Carl R.
Job Details:
11/21/2022
"Cx complaint is, SAFETY Range knob melted COVERING FULL REPAIR WITH PAD PLEASE CALL TECHLINE AND SAFETY WITH FINDINGS PLEASE ADD TO CANCELLATION LIST FOR SOONER SERVICE. Found knobs on range not holding properly do to cracks on the knobs. Cx had knobs available from whirlpool installed all 5 knobs, bezels are ok. Unit working properly. Called whirlpool safety."
We serviced a
JENN-AIR RANGE
Model JES9860AAB
Near Lancaster, PA 17601
Justin L.
Job Details:
11/21/2022
Cx complaint unit will pre-heat then shut off. Attempted diagnostic but some buttons dont fully respond. Was able to enter and found no saved error codes. Attempted to activate components and control kept resetting. Unit will need control (NLA) and console for repair. If control is found office will need to set return with cx; ordrng 1 74006362 (clock with harness (NLA)) and 1 WP74005747 (console)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Roseland, VA 22967
Kyle A.
Job Details:
11/21/2022
Updated heater as per service notice.
We serviced a
WHIRLPOOL DRYER
Model MEDB955FW0
Near Bethesda, MD 20817
Roberto I.
Job Details:
11/21/2022
"Cx stated the dryer worked ok since repaired, nothing is wrong with it, and no service was requested."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Hagerstown, MD 21742
Andrew S.
Job Details:
11/21/2022
"Cx complaint is that the touch panel is not responding at all of the keys. Upon arrival I found that the start, cancel and cycle keys are not responsive. I was able to get the unit into diag mode but not able to get it to advance to the cycle. It did not have any error codes. I am ordering the touch panel, cover and control board. Please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 W11460962 (touch Panel) and 1 W11460908 (Control Panel) and 1 W11462458 (Control Board)"
We serviced a
WHIRLPOOL FREEZER
Model WRT518SZFM02
Near Alexandria, VA 22312
Lloyd B.
Job Details:
11/21/2022
Cx complained of frost. Installed new door and hinges and added heat around the gasket for a better seal. Job complete
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Chesapeake, VA 23322
Branden R.
Job Details:
11/21/2022
came out for heating element - sp w11540964 - special project s17304 - pre-id heater bushing w11537778 checked unit and replace elemnet tested and unit is running as designed
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near Great Falls, VA 22066
Jason A.
Job Details:
11/21/2022
"CX complaint B.I. FRIDGE noise at top hinge. when doors are opened. Replaced parts L & R hinges from van stop per TSP: W11170909B Replaced all 12 LEDs W11632139 per TSP #: W11606409 Rev E / / / S84638. Test all leds are working > JJ; ordrng 1 LOOK (LOOK) and 1 WPW10121046 (extension LEFT, JJ/VS) and 1 WP2307857 (extension RIGHT, JJ/VS) and 4 W11632139 (LEDs, JJ/VS)s and 2 WPW10485980 (hinge-door pin L & R, JJ/VS)s"
We serviced a
WHIRLPOOL RANGE
Model XFG361LVD
Near Stephens City, VA 22655
Danny R.
Job Details:
11/21/2022
"unitheated right but is on a cirut with the cioffee maker . fridg . micro wave . lamps , and other kitchen appliances . the heating issues are intermtion cx will fix power issues ."
We serviced a
WHIRLPOOL DISHWASHER
Model UDT518SAHP0
Near Reston, VA 20191
Christian C.
Job Details:
11/21/2022
Installed control panel and ui board. Ran through diagnostics. After a few secs of filling the unit gave E4 overflow error. Inspected components underneath unit and found leak from trubidity sensor. Trubidity sensor has no rubber gasket for seal. Ordering trubidity sensor. Trubidity sensor none in stock at upper marlboro 10+ at whirlpool.; ordrng 1 W11226898 (trubidity sensor)
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Randallstown, MD 21133
Keith H.
Job Details:
11/21/2022
cx complaint is dryer no operation inspected unit tried to verify 240 from out let to unit but at outlet i got 121v and 2v. needs 220/240v to operate cx will have electricain check
We serviced a
WHIRLPOOL FREEZER
Model WRT518SZFM02
Near Alexandria, VA 22312
Lloyd B.
Job Details:
11/21/2022
Cx complained of frost. Installed new door and hinges and added heat around the gasket for a better seal. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHV0
Near Sterling, VA 20165
Carl R.
Job Details:
11/21/2022
"Cx complaint is. DW not draining. Ran fault codes, f6e4 features switch open, f2e1, f8e2 drain motor electric problem. Found unit not draining. Do to open float switch being open, and found plastic in the drain pump area from the inside of the sump. Water does not enter the unit. Ordering sumpW11087376 x1, armW10837249, float switchWPW10195039.will use pump on return.; ordrng 1 WPW10195039 (Float switch) and 1 W11087376 (Sump) and 1 W10837249 (Lower spray arm)"
We serviced a
WHIRLPOOL DRYER
Model LER7646EQ2
Near Falls Church, VA 22046
David J.
Job Details:
11/21/2022
CX complaint dryer will not turn on. After previous visit I found the unit needed a new thermal fuse for it had blown due to clogged dryer vent. Instructed customer if possible to have dryer vent clean before coming back out to replace thermal fuse. Customer did And had the receipt. Replaced thermal fuse and tested unit. Unit is now drying as intended and heating up. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Bethany Beach, DE 19930
Michael E.
Job Details:
11/21/2022
"CX complaint: leaking. Inspected and verified complaint. I found a small puddle under left foot which i documented in pics. Water marks on floor at left and right front around feet. Was unsuccessful in duplicating or finding leak i was able to get a 100 degree turn on water inlet connection. We left kick plate off unit so CX can get a pic if leaks before our return. There is a possability of leaking in FC door from water dispense line but we were not able to verifiy, only water marks under door. If CX calls us back before return, please put this on FR as a pseudo so he can go over findings with CX per FR. Ordering filter head. Cannot reschedule due to NW part and 2 tech needed.; ordrng 1 WPW10121140 (housing)"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Fredericksburg, VA 22408
Tanner B.
Job Details:
11/21/2022
"scheduled 11/28 with office . cx requests after 12pm .. Valve came defective , reordering valve ..; ordrng 1 W11434044 (valve)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Harrisburg, PA 17112
Fred G.
Job Details:
11/21/2022
cx complaint sinse last repair unit still makes noise. entered into diag and found 0 error codes. ran auto test and found unit has belt noise when agitating and in a spin cycle. I was able to replace drive belt and test unit. no belt noise heard. I called TL (SR7735094126) due to the cx was still not happy with unit. unit is loud when in use. all sounds are normal for this unit. i did find the unit was a little off level and some hoses were hitting back of unit. i did fix those issues. unit checks good.
We serviced a
WHIRLPOOL WASHER
Model WFW9620HBK3
Near Williamsburg, VA 23185
Lucas R.
Job Details:
11/21/2022
"upon arrival tub on site, cx complaint drum cracked, verrifed split in drum, while replacing tub, shock absorbers seperating whule removing, ordering shocks did not replace tub as cx is still able to use at this point, 2 techs needed for return visit; ordrng 4 W11316766 (shock absorber)s and 1 look (look)"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW1
Near Fredericksburg, VA 22408
Tanner B.
Job Details:
11/21/2022
"cx needs to call wpol back, cx had ext wty .. having ticket dispacted correctly.. unit needs gearacse and 4- suspension rods .. took a quick glance at unit.. suspension bouncing like a basket ball .. send shop job if ticket is redispacted"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Inwood, WV 25428
Danny R.
Job Details:
11/21/2022
gera case is failing shafter has dropped down and rubbing pully and cover will need gear casr cover pully and belt; ordrng 1 W11449840 (gear case) and 1 W11481722 (shifter) and 1 W10721967 (pully) and 1 W11239857 (belt) and 1 W11409708 (sheild) and 2 2callcount (2 call count gear case look look 2 cc)s
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Virginia Beach, VA 23464
Branden R.
Job Details:
11/21/2022
"cx complaint aig wm no water enters tub checked unit and found error code for no water , tested unit and found cold water valve ohmed out of range . tested all marjor componets and everthing tested good other then inlet valve tryed to call office 3x to set up next apt but dont have no service cx stated service acts up alot in home and they will reach out to office to reschedule.; ordrng 1 W11165546 (inlet valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Washington, DC 20011
Samuel R.
Job Details:
11/21/2022
replaced freezer door and tested unit.now working properly
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Baltimore, MD 21209
Keith H.
Job Details:
11/21/2022
cx says unit still leaking inspected unit no errors in diagnsotics. ran test it worked fine. also ran a couple cycles with loads no leaks. ran drain and spin no leaks ran bulky no leaks. unabel to duplicate cx frustrated adn wants a second opinion; saved tckt
We serviced a
KITCHENAID OVEN
Model koce507ewh09
Near Millersville, MD 21108
Alexander D.
Job Details:
11/21/2022
cx complaint unit still not holding temps. cx will cancel and restart cycle and see that its 25-30* lower than set temp and takes several minutes to finish preheating again. inspected unit and verified complaint. still has f3e3 error stored. called techline to see if meat probe shorting could cause unit to lose temp and he said it shouldnt cause this issue. techline did say that if cx cancels and restarts cycle it will always start 20-30* lower than set temp. TL recommended getting avg temp. put thermocouple foiled to center rack. unit finished preheating in 13min and held an avg temp of 356. advised cx unit is operating as designed and she may need to try different rack positions and bakeware materials for better browning.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS03
Near Easton, MD 21601
Alexander W.
Job Details:
11/21/2022
"Replaced both doors and other parts ordering per previous diag tested unit, unit is now operating as designed job is complete."
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Mount Wolf, PA 17347
Sal R.
Job Details:
11/21/2022
CX complaint is that the unti was not completing a wash cycle. I found that CX was using the unit with out the hot water supply on. I also foun d that that CX does not have a stand pipe for the drain hose. He attatches a 20-25 ft rubber hose and runs the hose out the basement door and up a flight of stairs to the back yard. I advided CX to have a stand pipe installed. I ran a test cycle and unit is opperating as designed. CX instructed visit.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Virginia Beach, VA 23464
Zachery R.
Job Details:
11/21/2022
"cx complaint unit not washing, checked unit, unit displayimng 7-1 no heat 4-3 motor not running. ran auto cycle, checked motor, motor reading out of range. ordering sump&pump, and heater.; ordrng 1 W11025157 (pump&motor) and 1 W10518394 (heater)"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LV2
Near York, PA 17406
Sal R.
Job Details:
11/21/2022
"Per the previouse tech, I was able toa ccess and replace the main harness. Unit test good."
We serviced a
KITCHENAID OVEN
Model koce507ewh09
Near Millersville, MD 21108
Alexander D.
Job Details:
11/21/2022
cx complaint unit still not holding temps. cx will cancel and restart cycle and see that its 25-30* lower than set temp and takes several minutes to finish preheating again. inspected unit and verified complaint. still has f3e3 error stored. called techline to see if meat probe shorting could cause unit to lose temp and he said it shouldnt cause this issue. techline did say that if cx cancels and restarts cycle it will always start 20-30* lower than set temp. TL recommended getting avg temp. put thermocouple foiled to center rack. unit finished preheating in 13min and held an avg temp of 356. advised cx unit is operating as designed and she may need to try different rack positions and bakeware materials for better browning.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269VEM10
Near Lanham, MD 20706
Dustin F.
Job Details:
11/21/2022
"Replaced LH and RH door gasket per previous tech, tested unit, unit now working as intended."
We serviced a
JENN-AIR FREEZER
Model JFC2089WEP11
Near Washington, DC 20001
Samuel R.
Job Details:
11/21/2022
cx complaint unit drawer lid wont stay on.also ice maker is not making ice.inspected unit and could confirm cx complaint.tested ice maker and motor would not rotate.further inspection found left end cap to be broken at the tab.unit will need a new ice maker and end cap.cx will like repair to be done at once so have time to clesr bottom of fridge for repair; ordrng 1 W10884390 (ice make r)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Williamsburg, VA 23185
Lucas R.
Job Details:
11/21/2022
"cx complaint unit not cooling, checked unit found ducts clogged with ice, air entering unit found cabinet seperated at bottom RH corner of ff, rivets popped from cabinet, called techline spoke with Leon sr7735094255 unit sent for review, non repairable. sealed with silicone for time being.; ordrng 1 482338 (adhesive LR/VS), used 1 482338 (adhesive LR/VS) from stock"
We serviced a
KITCHENAID OVEN
Model KODE500ESS04
Near York, PA 17407
Bernard M.
Job Details:
11/21/2022
Cx complaint the unit doesn't meet temp. Entered into diag and found no error codes. Cx stated the unit displayed the temp of 167 degrees and shut off. Set both upper and lower ovens to 350 degrees and both reached temps without shutting off. Used temp probe on multi-meter to verify temps. Convection bake also worked. Instructed cx if unit would shut off again to contact extended warranty company and we'll come back out and possibly contact techline. As of now both upper and lower ovens meet temps and work as designed
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Virginia Beach, VA 23455
Carl A.
Job Details:
11/21/2022
"cx complaint of unit banging cabinet,checked unit to find that the gear case has play in it causing unit to bang agaist cabinet.also found cap leaking as well ordering parts needed for repairs; ordrng 1 W11454372 (Gearcase) and 1 W11239857 (Drive Belt) and 1 W11428524 (Capacitor) and 1 W10721967 (Drive Clutch Kit) and 1 W10528947 (Drive Hub) and 1 W11223765 (SCREW) and 1 W10919191 (washplate) and 1 LOOK/LOOK"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BW1
Near Hampton, VA 23669
Justin W.
Job Details:
11/21/2022
replaced parts ordered. heated unit to 350 unit working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW
Near Harrisburg, PA 17102
Fred G.
Job Details:
11/21/2022
arrived to cx home to find the unit has not model/serial number sticker. advised cx to call whirlpool and see if a sticker can be mailed to them.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Dover, DE 19904
Andrew W.
Job Details:
11/21/2022
"Cx complaint is dishwasher not working. inspected and verified complaint. per cx complaint, checked water line into the unit and found the water line was shut off. turned valve open and tested unit and unit is now working as designed. job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Laurel, MD 20708
Andrew H.
Job Details:
11/21/2022
Customer complaint is the units not making ice. Inspected unit found ice maker stuck halfway in the cycle. I replace the ice maker and cycled ice maker. The ice maker cycled and filled with water. Ice maker is that what happened have you got it I'll show you when to stop and I sat there now turn all the way to it is now working properly.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Washington, DC 20002
Samuel R.
Job Details:
11/21/2022
replaced parts and drive block got stripped since it had to be banged off the old gearcase.will just have to install drive block on return visit.called office to schedule WP389140 9 tribles ; ordrng 1 WP389140 (drive block)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW
Near Harrisburg, PA 17102
Fred G.
Job Details:
11/21/2022
arrived to cx home to find the unit has not model/serial number sticker. advised cx to call whirlpool and see if a sticker can be mailed to them.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Millville, DE 19970
Frederick R.
Job Details:
11/21/2022
CX complaint is dryer isnt working. inspected/tested and found the door switch was decftive. Replaced from pre-id. After repair I tried to run the unit and it wouldnt start. Found line all kinked up behind dryer. Tested thermal fuse and OL. Replaced from pre-id also. Performed air flow test and unit failed three times. CX has an air flow issue. Unit itself is now working properly. Job is complete
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE304LPA0
Near Manakin-Sabot, VA 23103
Jerod R.
Job Details:
11/21/2022
replaced ordered parts and tested unit is now fuly functional
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Lancaster, PA 17601
Justin L.
Job Details:
11/21/2022
Cx complaint unit not cooling. Was able to access unit and found unplugged. Plugged unit in and found control getting 120VAC but no lights and control unresponsive. Ordering control and setting return for Tues 11/29/22; ordrng 1 W11496886 (control)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Palmyra, PA 17078
Justin L.
Job Details:
11/21/2022
Cx complaint unit not draining. Was able to access unit and found unit drained but slow. removed unit and found drainhose had come out of connector and kinked. Was able to correct and reroute and test. Unit now operates as designed no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Felton, PA 17322
Sal R.
Job Details:
11/21/2022
"CX complaint is that the unti is not making ice and that the lights are out in the RC. I also found that the icebion has a hole in the under side due to icejaming in the bins gears witch pushed ice throught the plastic. I am ordering 1 icemaker (W11579560), 1 icebin (WPW10347093), and will use FC LED MOD on return visit. Once the contract is apporved, please have someone form the office call to set a retun date.; ordrng 1 WPW10347093 (icebin) and 1 W11579560 (icemaker)"
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Suffolk, VA 23435
Anthony D.
Job Details:
11/21/2022
cx complaint unit does not fill with water checked unit found F8E1 long fill code has water coming to unit with adiquate pressure ran diagnostic cycle unit did not fill checked valves in manual test mode still didnt fill checked valves at control both valves read open indicating vaulty valves ordering inlet valve to complete repair would like to keep control for next visit just incase; ordrng 1 W11222849 (inlet valve)
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW3
Near Sykesville, MD 21784
Ricardo S.
Job Details:
11/21/2022
"Cx complains that the unit not working sometimes, inspected unit, i ran diagnostic test mode and found an error code f5 door error.. the lid is cracked..THE DOOR DON'T ALIGNMENT PROPERLY... CX DOESN'T WANT TO CONTINUED WITH THE REPAIR; ordrng 1 W11259006 (lid)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Washington, DC 20002
Samuel R.
Job Details:
11/21/2022
replaced brackets and unit is now working properly
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Virginia Beach, VA 23464
Branden R.
Job Details:
11/21/2022
"cx complaint aig wm no water enters tub checked unit and found error code for no water , tested unit and found cold water valve ohmed out of range . tested all marjor componets and everthing tested good other then inlet valve tryed to call office 3x to set up next apt but dont have no service cx stated service acts up alot in home and they will reach out to office to reschedule.; ordrng 1 W11165546 (inlet valve)"
We serviced a
MAYTAG REFRIGERATOR
Model MFF2258FEZ01
Near Lewes, DE 19958
Frederick R.
Job Details:
11/21/2022
CX complaint is door seals ripped. Inspected unit and found that both RC gaskets have become compromised and are allowing warm air into RC. Ordering left hand gasket and returning with pre-id right hand gasket. Cannot reschedule due to part availability; ordrng 1 W10830283 (gasket-fip)
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HV1
Near Chesapeake, VA 23321
Anthony D.
Job Details:
11/21/2022
cx complaint control panel is not working properly checked unit to fin control dosplaying partial numbers on screen replaced control with pre id part tested unit is working as designed
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near East York, PA 17402
Sal R.
Job Details:
11/21/2022
"CX complai t is that the unit is not spinning or agitating. I found that in diag the unit has a F731 error code. I cleared the error and ran a auto test. I found in agitation and spin cycle that the unti makes a ploud buzzing noise. I inspected the under side of the unit and foun d the Run Cap to be leaking a gray liquid / oil. I am ordering 1 Run Capacitor (W11395618) part is temp out of stock. Once the parts is avalible, please ahve somoene form the office call to set a retun date.; ordrng 1 W11395618 (run cap (TOS)) and 1 LOOK (LOOK)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Hampton, VA 23663
Justin W.
Job Details:
11/21/2022
"replaced gearcase, cap, screw, cam, and belt. calibrated and tested unit working as designed"
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Hampton, VA 23605
Justin W.
Job Details:
11/21/2022
notified cx unit not in warranty cx to call whirlppol to attempt to obtain authorization.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near East York, PA 17402
Sal R.
Job Details:
11/21/2022
"CX complai t is that the unit is not spinning or agitating. I found that in diag the unit has a F731 error code. I cleared the error and ran a auto test. I found in agitation and spin cycle that the unti makes a ploud buzzing noise. I inspected the under side of the unit and foun d the Run Cap to be leaking a gray liquid / oil. I am ordering 1 Run Capacitor (W11395618) part is temp out of stock. Once the parts is avalible, please ahve somoene form the office call to set a retun date.; ordrng 1 W11395618 (run cap (TOS)) and 1 LOOK (LOOK)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Harrisburg, PA 17112
Fred G.
Job Details:
11/21/2022
"cx complaint since last repair unit has only made two batches of ice. inspected unit and took RC and FC temps and found FC was -4 degrees, RC was 24 degrees. test 36 I found ice box fan came on. test 37 showed 01 passed. test 56 shoes E5, ice box thermistor is bad. ran test 57 and found ice maker did harvest, text 45 i found water was dispensed to ice maker. unit needs ice maker. called TC (SR7735051657) due to part showing special order. part will be shipped to the cx house and cx will call once in to schedule a return visit.; ordrng 1 W11579560 (ice maker)"
We serviced a
WHIRLPOOL OVEN
Model JJW2430DP03
Near Washington, DC 20009
Samuel R.
Job Details:
11/21/2022
replaced part ordered.tested unit and unit is now working properly
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Stevensville, MD 21666
Alexander W.
Job Details:
11/21/2022
Cx stated unit not cooking properly inspected tested and verified cx complaint when oven set to 350 average temp at 280 both ovens doing the same thing. Elements are all good and within range. Adjusted oven by 30 and oven responded well to adjustment but still peaking at 340 ordering temp sensors for both ovens and resched cx for 11/30; ordrng 2 W11598120 (Temp sensor)s
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Hampton, VA 23605
Justin W.
Job Details:
11/21/2022
notified cx unit not in warranty cx to call whirlppol to attempt to obtain authorization.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS01
Near Delmar, DE 19940
Michael E.
Job Details:
11/21/2022
CX complaint: ice in bottom of FC. Also large ice and low water dispense. I found the water filter was clogged. Also the evap drain was clogged. I cleared the drain and advised CX to replace filter. Tesated unit and it is now working properly. CX paid 120.00 for service by check. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ07
Near Ashburn, VA 20148
Ezra M.
Job Details:
11/21/2022
"frost in freezer section, found door gasket out of position on left side of freezer door. reseated, verified secure, releveled unit."
We serviced a
KITCHENAID OVEN
Model KODE500ESS05
Near Brandywine, MD 20613
Robert A.
Job Details:
11/21/2022
"Cx complaint that the unit's lower oven is not working. I inspected the unit to confirm the complaint. The upper oven works fine. I attempted to broil and bake the lower oven and it produced no heat at all. I found no error code, but the lower fan is not running at all on lower fan speed test. It does run on high speed test. I see no damage on the element and the convection fan runs fine. I checked the wire at the Jbox and they are good as well. The unit will need new control boards to resolve the issue. I'm ordering the parts for the return visit. I collected the service call fee by CC.; ordrng 1 W11179310 (control board 225.67)"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Hampton, VA 23605
Justin W.
Job Details:
11/21/2022
cx complaint unit not heating. checked unit to find moisture sensor connector loose allowing for intermittent stopping of unit stating clothes dry. tightened moisture senswor and found unit working as designed.