We serviced a
WHIRLPOOL DISHWASHER
Model WDF518SAHM
Near Washington, DC 20002
Shawn D.
Job Details:
11/21/2022
cx complaint unit is leaking inspected unit and found it dripping from the valve maybe the 90 was over tighten i insall. replced valve and clamp reinstakked 90 with thread tape turned water on no leaks then ran unit no leaks. unit is good
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS6
Near Midlothian, VA 23112
John P.
Job Details:
11/21/2022
Installed mag tested working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model KUDE48FXSP6
Near Alexandria, VA 22301
Lloyd B.
Job Details:
11/21/2022
Cx complained the unit leaked. Inspected the unit and found it leaking directly under the motor. Unit needs new sump assy; ordrng 1 WPW10455261 (motor)
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Richmond, VA 23233
Jerod R.
Job Details:
11/21/2022
"tested unit found unit has a ticking noise, foun a flay spot on a roller, and rub marks on the blower wheel, and deformed vent tub ordered needed parts to fix; ordrng 1 279936 (pipe-exhst) and 1 WP697772 (blower wheel)"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Randallstown, MD 21133
Keith H.
Job Details:
11/21/2022
cx complaint is dryer no operation inspected unit tried to verify 240 from out let to unit but at outlet i got 121v and 2v. needs 220/240v to operate cx will have electricain check
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Bowie, MD 20720
Dustin F.
Job Details:
11/21/2022
"Inspected unit, found Dual Valve reading open and Bad LED. Replaced Dual Valve and LED, unit now dispenses water and lights all on ( pics taken) SAdly, the Wrong color pantry ui door was ordered. sending Pantry UI for return visit and reordered Stainless door (Black stainless was ordered); ordrng 1 W10815669 (Pantry door (stainless)) and 1 Look (LOOK)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDW09
Near Baltimore, MD 21212
Keith H.
Job Details:
11/21/2022
cx complaiint is sheet of ice in ice bucket inspected unti and found icemaker leaking i replaced icemaker it filled and cycled unit is working
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Stafford, VA 22554
Robert W.
Job Details:
11/21/2022
Replaced splutch and harness unit tested and is working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF518SAHM
Near Washington, DC 20002
Shawn D.
Job Details:
11/21/2022
cx complaint unit leakeding. inspected unit found leaking at 90. replacd valve used thread tape turned water on and tested no leaks and is working. unit is good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Falls Church, VA 22042
Lloyd B.
Job Details:
11/21/2022
"Cx complained of a noise and had a recording. Inspected the unit and found no excess frost on the evap but, there was a tag on the harness above the evap fan that was hitting. I was able to move the tag to hit the fan duplicating the noise and the cx confirmed. Removed tag and there will be no more noise. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Milton, DE 19968
Frederick R.
Job Details:
11/21/2022
CX complaint is too warm in RC. Replaced evap fan motor per prior diagnosis. Temps in unit are RC 34-38 and FC 0 to 5. Unit is working as designed. Job is complete
We serviced a
KITCHENAID OVEN
Model KFEG500ESS0
Near Olney, MD 20832
Andrew H.
Job Details:
11/21/2022
"Customers complaint is a unit that maintaining temperatures. Inspected unit and found no error codes present at this time. Inspected temperature probe and found temperature probe is reading 1,080 ohms. I then cycled bake element in normal operation for bake and notice that the double line bakery relay with energize and de-energize while trying to warm up back to 350. This indicates that the relay was making contact and then not making contact I believe the issue was with the control. I quoted customer for replacing the control. Customer okay to repairs and paid and full with credit card. I then replace the control and tested unit. Units now working properly."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near King William, VA 23086
Jonathon C.
Job Details:
11/21/2022
"cx complaint, unit still squeaks on heavy loads. tested unit, unable to verify complaint. cx did not have a test load for me. basket wobbles in spin significantly more than i think is acceptable. ordering gearcase, also ordering smaller diameter belt. cx is to have test load ready on return visit. unit may only need belt. two count job. resched for 12/2; ordrng 1 WPW10006384 (drive belt) and 1 WTW5057LW0 (gearcase) and 1 look (look)"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Harrisburg, PA 17113
Drew B.
Job Details:
11/21/2022
replaed both parts unit checks good
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LV2
Near York, PA 17406
Sal R.
Job Details:
11/21/2022
"Per the previouse tech, I was able toa ccess and replace the main harness. Unit test good."
We serviced a
WHIRLPOOL WASHER
Model KDTM404ESS3
Near Front Royal, VA 22630
Daniel J.
Job Details:
11/21/2022
stacked unit customer will have removed for return entereed diag f8 e1 was stored ran diag at times when hot water was entrering small stream cold water normal steady flow at times whime from hot water valve long fill stored sugguesting vavles cx paid by cc 110 due on return; ordrng 1 W10599356 (inlet vavle)
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Williamsburg, VA 23185
Lucas R.
Job Details:
11/21/2022
"upon arrival ff temp at 37, fc 2, avg temps in diagnostics 35 and -4, evacuated system, purged with nitrogen, pressurized to 140 psi, presure did not drop, pulled vacuum for 20 min.charged, ran test 40 step 04 15 psi L , step 05 15 psi L, condensor fan not running in test 40, pressures spot on in normal operation while fc cooling 0 L, 110, cx complaining about refrigerant noise from liquid hitting evaporator, advised this was normal, per cx it did not sound like that until after repairs, called techline spoke with rit sr7734987447, confirmed unit is working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Virginia Beach, VA 23464
Zachery R.
Job Details:
11/21/2022
"cx complaint unit not washing, checked unit, unit displayimng 7-1 no heat 4-3 motor not running. ran auto cycle, checked motor, motor reading out of range. ordering sump&pump, and heater.; ordrng 1 W11025157 (pump&motor) and 1 W10518394 (heater)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Providence Forge, VA 23140
Chris B.
Job Details:
11/21/2022
replaced tub tested unit working as desighned
We serviced a
MAYTAG WASHER
Model NTW4516FW3
Near Easton, MD 21601
Alexander W.
Job Details:
11/21/2022
Called office cx has to resched ; O-emld tckt
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LL00
Near Dayton, MD 21036
Robert L.
Job Details:
11/21/2022
"installed new inner door and outer glass per previous, everything aligned now (see after pic), tested all ops ok, lower trim not mounted, will adress when wall oven is repaired"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS01
Near Mechanicsville, VA 23116
Jerod R.
Job Details:
11/21/2022
tested unit found unit has bad appliance manager and signal not being sent always from console; ordrng 1 W11297709 (console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Vienna, VA 22181
Christian C.
Job Details:
11/21/2022
Installed damper control assembly. Tested damper. Damper opening and closing.
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Salisbury, MD 21804
Michael E.
Job Details:
11/21/2022
"CX complaint: at end of cycle, unit keeps coming on for few min every few min. Tested and verified complaint. Wrinkle prevent is turned off. Ordering fascia and ACU. Cannot reschedule due to CX lives in VA, this is a vacation home. We will need to coordinate return visit.; ordrng 1 W11089306 (overlay) and 1 W11089308 (ACU)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Palmyra, PA 17078
Justin L.
Job Details:
11/21/2022
Cx complaint unit not draining. Was able to access unit and found unit drained but slow. removed unit and found drainhose had come out of connector and kinked. Was able to correct and reroute and test. Unit now operates as designed no further work needed
We serviced a
JENN-AIR COOKTOP
Model JGD3536BS00
Near Upper Marlboro, MD 20772
Robert A.
Job Details:
11/21/2022
I came to install the ordered parts. I removed the burner head screws and they broke off on two of the 3 burner head (one screw is still there holder the orifices in place). The remaining 3 burner heads and orifice holders will need to be replaced. The cx does not want to go through with the repair. A refund will need to be issued. I did not install the parts of collect the labor charge.; ordrng 2 74007735 (burner head 81.89)s and 1 74007734 (buner head 69.96) and 1 WP7527P031-60 (orifice holder 62.24) and 1 WP7527P002-60 (orifice holder 45.70) and 1 WP7527P00360 (orifice holder 43.49) and 6 WP90767 (screws 4.85)s
We serviced a
WHIRLPOOL OVEN
Model RBD305PDB12
Near Fredericksburg, VA 22408
Tanner B.
Job Details:
11/21/2022
installed new glass
We serviced a
WHIRLPOOL OVEN
Model WMC30516HZ0
Near Jarrettsville, MD 21084
Brian R.
Job Details:
11/21/2022
this is a counter top unit thats in the wall with the install kit and we do not service them. units within the 1st year and cx will need to call whirlpool about unit as theres no parts or anything we can do. job complete.
We serviced a
MAYTAG WASHER
Model MVWB855DC
Near Stevensville, MD 21666
Alexander W.
Job Details:
11/21/2022
Cx stated unit not working at all inspected tested and Verified cx complaint found console defective due to defective control replaced both from pre-id parts tested unit unit is now operating as designed job is complete.
We serviced a
WHIRLPOOL FREEZER
Model WRT518SZFM02
Near Alexandria, VA 22312
Lloyd B.
Job Details:
11/21/2022
Cx complained of frost. Installed new door and hinges and added heat around the gasket for a better seal. Job complete
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Gaithersburg, MD 20882
Andrew H.
Job Details:
11/21/2022
Customers complaint is a unit is off balance. I replaced the gear case and wash plate. I calibrated unit and ran all the test cycle. I leveled unit and unit is now working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Richmond, VA 23223
Joseph D.
Job Details:
11/21/2022
cx complaint ice maeting from dispenser. icemaker checks good. unit with seperator intermittently not shutting all the time and ui possibly cycling too often must replace both when available.; ordrng 1 W11423781 (seperator) and 1 W11518204 (ui)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Haymarket, VA 20169
Daniel J.
Job Details:
11/21/2022
dishwasher tub seal came off replaced with new made sure racks wasnt catching new tub seal diag checked for leaks none present
We serviced a
MAYTAG MICROWAVE
Model MVWP575GW0
Near Alexandria, VA 22314
Lloyd B.
Job Details:
11/21/2022
These appliances are in a city building (shelter) and the cx says they have city people or maintence men come fix and don' pay. Service declined
We serviced a
JENNAIR MICROWAVE
Model JMW2430DS01
Near Falls Church, VA 22043
David J.
Job Details:
11/21/2022
Cx complaint unit has F2 E1 stuck key error code. After previous text visit. Found this unit. Needed a new user interface. Arrive today and found the F2 E1 error code. Removed old user interface and replaced with new set to correct Marlin. Tested both microwave and oven. Unit is not working as designed job complete
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Seaford, DE 19973
Michael E.
Job Details:
11/21/2022
"Replaced control as per previous diagnosis. I searched the service manual and tech sheet but there is no calibration option listed in either. Tested unit and dispenser drawer is still overflowing. Replaced inlet valve from van stock and tested and still overflowing dispenser drawer. Ordering valve harness. Cannot reschedule due to only 2 left on system. CX would prefer ME for return visit if possible.; ordrng 1 W11220230 (inlet valve) and 1 W11198271 (valve harness), used 1 W11220230 (inlet valve) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Harrisburg, PA 17113
Drew B.
Job Details:
11/21/2022
replaed both parts unit checks good
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Olney, MD 20832
Andrew H.
Job Details:
11/21/2022
Customer complaint is a unit is not powering on. Inspected unit found unit has 121 volts ac at the outlet. I was able to put unit into test mode but found that the power button is non-responsive. I replaced the console and ran auto test mode. Unit is now working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Mechanicsville, VA 23111
Jonathon C.
Job Details:
11/21/2022
"cx complaint, console face lifting. tested unit, verified complaint. found cx also has f6e1 error code. ui completely unresponsive. replaced console but ui will also be needed. unable to resched due to SO part; ordrng 1 W11460962 (ui)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Brandywine, MD 20613
Robert A.
Job Details:
11/21/2022
I installed the ordered part and tested the unit for the cx. I found that the hot water valve does not opening completely. When turn on to the full no water runs but water comes out at it's highest pressure when the valve is turned half way on. I informed the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Hagerstown, MD 21740
Andrew S.
Job Details:
11/21/2022
Cx complaint is that the unit is not cooling. Upon arrival i verified that I had previously diagnosed the unit for Job# 635597. I am reordering the diagnosed parts. I was able to set the return visit for Tuesday 11/29 AM preference.; ordrng 1 W11035836 (Control) and 1 W11087463 (Damper)
We serviced a
MAYTAG REFRIGERATOR
Model MFF2258FEZ01
Near Mount Airy, MD 21771
Ricardo S.
Job Details:
11/21/2022
Replaced ice maker .. unit tested and working ok..no leaks
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Haymarket, VA 20169
Daniel J.
Job Details:
11/21/2022
dishwasher tub seal came off replaced with new made sure racks wasnt catching new tub seal diag checked for leaks none present
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Chester, MD 21619
Alexander W.
Job Details:
11/21/2022
Cx stated unit is leaking inspected tested but cannot verify cx complaint ran unit three times and no leak found went over use and care with cx unit is working as designed job is complete.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Virginia Beach, VA 23455
Carl A.
Job Details:
11/21/2022
"cx complaint of unit banging cabinet,checked unit to find that the gear case has play in it causing unit to bang agaist cabinet.also found cap leaking as well ordering parts needed for repairs; ordrng 1 W11454372 (Gearcase) and 1 W11239857 (Drive Belt) and 1 W11428524 (Capacitor) and 1 W10721967 (Drive Clutch Kit) and 1 W10528947 (Drive Hub) and 1 W11223765 (SCREW) and 1 W10919191 (washplate) and 1 LOOK/LOOK"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Ashland, VA 23005
Jerod R.
Job Details:
11/21/2022
"tested unit found unit had bad valve do to pinched res. line replaced filterhead assm and valve , tested unit , unit is now fully functional"
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104KPS0
Near Clarksville, MD 21029
Robert L.
Job Details:
11/21/2022
"cx complaint leaking out top of console after cyccle and door opened, also top rack not rolling out, found top rack back wheel not in track, tilting rack and notallowing it to sit fully back and pressign on door during cycle causing leak, reinstalled rack, adjusters good, locked in back manifold properly, ran diagnostics, no leaks, tested all ops ok...... if cx calls back pre-id door gakset W11483553 and bottom door seal W11606677"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHV0
Near Sterling, VA 20165
Carl R.
Job Details:
11/21/2022
"Cx complaint is. DW not draining. Ran fault codes, f6e4 features switch open, f2e1, f8e2 drain motor electric problem. Found unit not draining. Do to open float switch being open, and found plastic in the drain pump area from the inside of the sump. Water does not enter the unit. Ordering sumpW11087376 x1, armW10837249, float switchWPW10195039.will use pump on return.; ordrng 1 WPW10195039 (Float switch) and 1 W11087376 (Sump) and 1 W10837249 (Lower spray arm)"
We serviced a
AMANA REFRIGERATOR
Model BBI20TPE
Near Bethesda, MD 20817
Roberto I.
Job Details:
11/21/2022
"Cx complaint water leaks from icemaker.Inspected unit, confirmed corroded mold and leak from icemaker. Replaced and tested icemaker using pre id part. Collected"
We serviced a
WHIRLPOOL WASHER
Model WFW9550WW10
Near Midlothian, VA 23113
Joseph D.
Job Details:
11/21/2022
helped jp install tub.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Ocean Pines, MD 21811
Michael E.
Job Details:
11/21/2022
Replaced the UI control as per previous diagnosis. When i tested lights came on for a moment and then nothing else from UI. I removed the UI harness and tested continuity. I had no continuity on any of the 3 lines at all. Ordering UI harness. Scheduled return visit for 11/30 any time; ordrng 1 W11414312 (UI harness)
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Deale, MD 20751
Shane B.
Job Details:
11/21/2022
installed ordered part and restored power. unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Salisbury, MD 21801
Michael E.
Job Details:
11/21/2022
"CX complaint: no ice and no light. Tested and verified complaint. No lights on at all. I found we are only getting 1.5 volts to LED control. Also, IM had no error codes. It does harvest and fill. IB was at 20 degrees. IB fan running well but did not come on until i shut off unit at breaker and back on. Hinge cover screw is stripped and not holding cover. Ordering power control, LED driver (just in case) and left RC door and hinge cover screw. Cannot reschedule due to NW part.; ordrng 1 W10830288 (cntrl-elec) and 1 W10830278 (cntrl-elec) and 1 W10919616 (dor-fip) and 1 WP8281196 (screw)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Smithfield, VA 23430
Justin W.
Job Details:
11/21/2022
cx complaint unit not leveled. checked unit to find unit not leveled and fc light working intermittently. leveled unit and fc door hitting switch properly to cycle light. unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Hughesville, MD 20637
Shane B.
Job Details:
11/21/2022
installed ordered module. all lights in unit are now working. unit is working as designed.
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Virginia Beach, VA 23464
Zachery R.
Job Details:
11/21/2022
"upon arrival cx answered via ring door bell. cx advised he is in route. while going to replace going, noticed defective blower wheel, ordering blower wheel and returning with parts to complete repair. please schedule with AR on a saturday. cx teaches and does not get off until 4.; ordrng 1 WP697772 (blower wheel)"
We serviced a
WHIRLPOOL WASHER
Model MVW7230HC0
Near Edgewater, MD 21037
Emmanuel R.
Job Details:
11/21/2022
Cs unit doesnt want to start a cycle and it shows 'close lid' message on display. Confirmed complaint. Upon inspection i found the lid latch has failed and it wont lock the lid. Its getting voltage but it doesnt respond. Replaced lid latch and tested unit. Unit is now working properly. Found error code F2E1 HMI stuck button but i tested HMI and everything is working ok. May have been a false code.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM04
Near Selbyville, DE 19975
Michael E.
Job Details:
11/21/2022
"Replaced the pantry LED as per previous diagnosis. Tested and still LEDs are flashing. In history i can see that we have replaced all LEDS and control. Unplugged unit to reset but still LEDs not working. Suspecting wire problem. Ordering control and control harness. On return visit, try control harness first and test befiore replacing control. Cannot reschedule due to NW part CX would prefer ME for return visit if possible; ordrng 1 W10667067 (harns-wire) and 1 WPW10366605 (cntrl-elec)"
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Harrisburg, PA 17109
Fred G.
Job Details:
11/21/2022
"cx complaint unit has no operation. inspected unit and at first i noticed PTS was sitting to close to the console. pulled knob off to find the PTS was no longer attached to console. removed back cover and found i was able to reattach the PTS to the console. unit now turns on but then i notice noise when unit was running. removed front panel and found both drum rollers and the idler were seized. was able to replace all 3 items with van stock. unit now checks good.; ordrng 1 WP691366 (pulley-idr (FG VS)) and 2 WPW10314173 (supportm (FG VS))s, used 1 WP691366 (idler), and 2 WPW10314173 (drum roller) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Harrisburg, PA 17110
Fred G.
Job Details:
11/21/2022
cx complaint unit is not drain intermittenly. inspected unit and found i could not enter into diag. tried to reset power to unit and found the same results. filled unit with water and tried to drain unit and found unit did drain. removed drain pump and test and found 39.5ohms but pump smells burnt. qouted cx for a new drain pump and cx accepted. replaced pump and found unit drains better then it ever did. cx paid in full.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM
Near Easton, MD 21601
Alexander W.
Job Details:
11/21/2022
Cx currently has Covid will need to resched with cx when they are clear; saved tckt
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Williamsburg, VA 23188
Lucas R.
Job Details:
11/21/2022
replaced all parts tested unit working as designed
We serviced a
AMANA REFRIGERATOR
Model BBI20TPE
Near Bethesda, MD 20817
Roberto I.
Job Details:
11/21/2022
"Cx complaint water leaks from icemaker.Inspected unit, confirmed corroded mold and leak from icemaker. Replaced and tested icemaker using pre id part. Collected"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Lancaster, PA 17601
Justin L.
Job Details:
11/21/2022
Cx complaint unit not cooling. Was able to access unit and found unplugged. Plugged unit in and found control getting 120VAC but no lights and control unresponsive. Ordering control and setting return for Tues 11/29/22; ordrng 1 W11496886 (control)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Olney, MD 20832
Andrew H.
Job Details:
11/21/2022
Customer complaint is a unit is not powering on. Inspected unit found unit has 121 volts ac at the outlet. I was able to put unit into test mode but found that the power button is non-responsive. I replaced the console and ran auto test mode. Unit is now working properly.
We serviced a
AMANA REFRIGERATOR
Model ASD2275BRS00
Near New Carrollton, MD 20784
Dustin F.
Job Details:
11/21/2022
"Inspected unit, Replaced Bi metal per previous tech, tested unit and confirmed defrost cycle and cooling cycles are working as intended."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Baltimore, MD 21215
Eric W.
Job Details:
11/21/2022
"Cx complaint is not dispensing water we took the water line off the dual valve found water coimg to dual valve , removed water ccoming out od dual vavle no water coming out check volt getting 120 v omed out valve reading OL; ordrng 1 WPW10341320 (dual valve)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Oakton, VA 22124
Richard B.
Job Details:
11/21/2022
"CX complant, Need to cycle breaker to shut off machine, Inspected unit and found console assembly responds to turning unit on but not off. Installed new console , Tested unit, Working as designed. Collected 120 and 80 labor. RB"
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW3
Near Winchester, VA 22602
Danny R.
Job Details:
11/21/2022
found the pressure hiose off unit reseated hose now it sees the water in unit checksok
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near Centreville, VA 20120
Richard B.
Job Details:
11/21/2022
"CX complant. Dishrack pulling gasket and rack falls. . Inspected unit and found after adjuster replacement the upper rack is pulling on the door gasket when it rides in and out and rail stops are not installed properly. Adjuster upper rack so it no longer rubs on door gasket when riding in and out and installed rail stops correctly so rack dosent fall out, Job completed, RB"
We serviced a
MAYTAG WASHER
Model NTW4516FW3
Near Easton, MD 21601
Alexander W.
Job Details:
11/21/2022
Called office cx has to resched ; O-emld tckt
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HZ2
Near Hampton, VA 23666
Justin W.
Job Details:
11/21/2022
cx complaint f1e0 error code. confirmed stored error code. replaced control and tested heated unit to 350. unit working as designed
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Prince Frederick, MD 20678
Shane B.
Job Details:
11/21/2022
"cx complaint is the unit filling with hot water on a cold cycle, not filling with enough water and being loud. checked for codes and found F0E7 load in during clean cycle. cleared code, ran service cycle. i found the hot water supply is hooked up to the cold water valve. no strange noises during cycle. basket spins freely by hand. i swapped the supply lines so cold supply is hooked up to cold valve. calibrated unit. heard no starange noises. unit is workign as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ00
Near Chesapeake, VA 23322
Branden R.
Job Details:
11/21/2022
"cx complaint unit not making ice checked unit and found ice maker has a defetive harvest shaft vary lose , replaced with pre id icemaker and tested unit is now filling and running as designed advised cx to wiat 24 hours for ice to start producing and 72 hours for full bin . cx agreed ."
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Stevensville, MD 21666
Alexander W.
Job Details:
11/21/2022
Cx stated unit not cooking properly inspected tested and verified cx complaint when oven set to 350 average temp at 280 both ovens doing the same thing. Elements are all good and within range. Adjusted oven by 30 and oven responded well to adjustment but still peaking at 340 ordering temp sensors for both ovens and resched cx for 11/30; ordrng 2 W11598120 (Temp sensor)s
We serviced a
MAYTAG WASHER
Model MHW8630HW4
Near Halethorpe, MD 21227
Robert L.
Job Details:
11/21/2022
"cx complaint front of dispenser drawer not aligned with console, found unit leaning forward 1/2', releveled unit, loosened and resecured dispenser, front maybe 1/32' off normal for this style dispenser, pulls tight no leaks, instructed cx on soap and softener , tested all ops ok"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Waynesboro, VA 22980
Kyle A.
Job Details:
11/21/2022
Cx complaint of unit not washing.did confirm f6e3 and f7e2 error. Checked motor connection amd they are secure. Checked windings and all are reading in range. Ordering control.; ordrng 1 W11583890 (Control)
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Bethesda, MD 20817
Roberto I.
Job Details:
11/21/2022
Replaced all lad modules. All the lights turned on and worked as designed
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Virginia Beach, VA 23464
Zachery R.
Job Details:
11/21/2022
"replaced acu, pump, and harness, calilbrated and tested. unit making abnormal noises. checked gearcase, coem to find oil leakign from bearings onto motor and clutch, orderign all parts to complete repair.; ordrng 1 W11449841 (gearcase) and 1 W10915700 (motor) and 1 W10734521 (clutch) and 1 W10902814 (washplate)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Clinton, MD 20735
Robert A.
Job Details:
11/21/2022
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
JENNAIR COFFEE-MAKER
Model JBC7624BS00
Near Stevens, PA 17578
Justin L.
Job Details:
11/21/2022
Cx complaint unit not working. Was able to access unit and found it in italian and unresponsive to any touches. Cx stated another company worked on it previously. Double checked all connections and contactced techline and spoke to Chris SR#7735098115. Ordering console and controls and once in office will need to set return visit.; ordrng 1 W10661801 (front panel) and 1 WPW10661087 (control) and 1 WPW10661090 (led board)
We serviced a
JENN-AIR OVEN
Model JJW2827LL00
Near Culpeper, VA 22701
Robert W.
Job Details:
11/21/2022
CX complaint is the unit isnt working. Inspected unit and found unit not powering up pulled unit and tested power unit is getting good power found the UI connector disconnet from UI reseatted and unit is now working properly.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Oakton, VA 22124
Richard B.
Job Details:
11/21/2022
"CX complant, Need to cycle breaker to shut off machine, Inspected unit and found console assembly responds to turning unit on but not off. Installed new console , Tested unit, Working as designed. Collected 120 and 80 labor. RB"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near East York, PA 17402
Sal R.
Job Details:
11/21/2022
"CX complai t is that the unit is not spinning or agitating. I found that in diag the unit has a F731 error code. I cleared the error and ran a auto test. I found in agitation and spin cycle that the unti makes a ploud buzzing noise. I inspected the under side of the unit and foun d the Run Cap to be leaking a gray liquid / oil. I am ordering 1 Run Capacitor (W11395618) part is temp out of stock. Once the parts is avalible, please ahve somoene form the office call to set a retun date.; ordrng 1 W11395618 (run cap (TOS)) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE304LPA0
Near Manakin-Sabot, VA 23103
Jerod R.
Job Details:
11/21/2022
replaced ordered parts and tested unit is now fuly functional
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near Gaithersburg, MD 20878
Julian H.
Job Details:
11/21/2022
CX complaint about burners clicking non stop unplugged unit checked polarity & groundidng on outlet & looks fine remove console & found that spark switches are passing constant continuity on 'off' position issue with harness replaced them with preid & working properly
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Cockeysville, MD 21030
Brian R.
Job Details:
11/21/2022
came out and replaced board and inverter. mag had damaged terminal. tested both sections. again after about 5 sec unit shuts down and flashes F1E5 code that inverter not responding. unit has proper power. will reorder Inverter as well as add control. as soon as parts are in office will schedule.; ordrng 1 W11346197 (Mag Re Order) and 1 W11325604 (Inverter Re Order) and 1 W11179310 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Stephenson, VA 22656
Danny R.
Job Details:
11/21/2022
this is a rental and landlord thought it was covered bc they got work dont in jan 22 . cx will call wp to get unit covered and cancelled at door no payment
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Virginia Beach, VA 23455
Carl A.
Job Details:
11/21/2022
replaced board tested unit works as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Harrisburg, PA 17112
Fred G.
Job Details:
11/21/2022
"cx complaint since last repair unit has only made two batches of ice. inspected unit and took RC and FC temps and found FC was -4 degrees, RC was 24 degrees. test 36 I found ice box fan came on. test 37 showed 01 passed. test 56 shoes E5, ice box thermistor is bad. ran test 57 and found ice maker did harvest, text 45 i found water was dispensed to ice maker. unit needs ice maker. called TC (SR7735051657) due to part showing special order. part will be shipped to the cx house and cx will call once in to schedule a return visit.; ordrng 1 W11579560 (ice maker)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Sandy Hook, VA 23153
Jerod R.
Job Details:
11/21/2022
replaced ordered parts and tested unit is cycling and has no codes present
We serviced a
MAYTAG WASHER
Model MVWB855DC
Near Stevensville, MD 21666
Alexander W.
Job Details:
11/21/2022
Cx stated unit not working at all inspected tested and Verified cx complaint found console defective due to defective control replaced both from pre-id parts tested unit unit is now operating as designed job is complete.
We serviced a
WHIRLPOOL RANGE
Model WEG515S0FS2
Near Reston, VA 20191
Christian C.
Job Details:
11/21/2022
"Cx complaint of a gas leak from gas valve. Inspected unit and found a connection not secure at all. I could lift the connection with my finger. Secured connection. Waited around 10 minutes and no more gas smell. If cx calls back order W10898290-gas valve, and gas sniffer."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Potomac, MD
Julian H.
Job Details:
11/21/2022
replaced top gray cam & working
We serviced a
JENN-AIR ICE MAKER
Model JUIFN15HX01
Near Bluemont, VA 20135
Ezra M.
Job Details:
11/21/2022
"door not sealing. leveled unit, adjusted hinges, verified gasket installed properly. still not sealing. ordering hinges and door. unable to test unit due to faulty water supply line.; ordrng 1 W11176752 (hinge assy, top) and 1 W11176753 (hinge assy, bottom) and 1 W11346787 (door, black)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Sparks Glencoe, MD 21152
Brian R.
Job Details:
11/21/2022
came out and replaced parts ordered. only 1 screw found as shield was off. holes are stripped in gearcase for screws. was able to get one in to hold. tested and checked unit. unit sounded normal. unit checks. job complete.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Suffolk, VA 23434
Anthony D.
Job Details:
11/21/2022
replaced ui tested unit working as designed
We serviced a
JENNAIR OVEN
Model JES1750FS1
Near Richmond, VA 23226
Joseph D.
Job Details:
11/21/2022
"cx complaint, unit not heating properly, found temp prob about 20 degrees off, replaced probe and calibrated, and unit now working properly. heating properly.; ordrng 1 W10833885 (sensor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN402ESS02
Near Phoenix, MD 21131
Brian R.
Job Details:
11/21/2022
came out to replaced lights cx had sent to her covered by S-code S84638 for Labor and parts. advised cx she will have to pay 120 service call fee. she said she shouldnt have to but will. replaced all lights sent for this unit. cx pleased and said very bright and pleassed. job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Stephenson, VA 22656
Danny R.
Job Details:
11/21/2022
this is a rental and landlord thought it was covered bc they got work dont in jan 22 . cx will call wp to get unit covered and cancelled at door no payment