We serviced a
WHIRLPOOL DISHWASHER
Model KDTE304LPA0
Near Manakin-Sabot, VA 23103
Jerod R.
Job Details:
11/21/2022
replaced ordered parts and tested unit is now fuly functional
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Lancaster, PA 17601
Justin L.
Job Details:
11/21/2022
Cx complaint unit not cooling. Was able to access unit and found unplugged. Plugged unit in and found control getting 120VAC but no lights and control unresponsive. Ordering control and setting return for Tues 11/29/22; ordrng 1 W11496886 (control)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Palmyra, PA 17078
Justin L.
Job Details:
11/21/2022
Cx complaint unit not draining. Was able to access unit and found unit drained but slow. removed unit and found drainhose had come out of connector and kinked. Was able to correct and reroute and test. Unit now operates as designed no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Felton, PA 17322
Sal R.
Job Details:
11/21/2022
"CX complaint is that the unti is not making ice and that the lights are out in the RC. I also found that the icebion has a hole in the under side due to icejaming in the bins gears witch pushed ice throught the plastic. I am ordering 1 icemaker (W11579560), 1 icebin (WPW10347093), and will use FC LED MOD on return visit. Once the contract is apporved, please have someone form the office call to set a retun date.; ordrng 1 WPW10347093 (icebin) and 1 W11579560 (icemaker)"
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Suffolk, VA 23435
Anthony D.
Job Details:
11/21/2022
cx complaint unit does not fill with water checked unit found F8E1 long fill code has water coming to unit with adiquate pressure ran diagnostic cycle unit did not fill checked valves in manual test mode still didnt fill checked valves at control both valves read open indicating vaulty valves ordering inlet valve to complete repair would like to keep control for next visit just incase; ordrng 1 W11222849 (inlet valve)
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW3
Near Sykesville, MD 21784
Ricardo S.
Job Details:
11/21/2022
"Cx complains that the unit not working sometimes, inspected unit, i ran diagnostic test mode and found an error code f5 door error.. the lid is cracked..THE DOOR DON'T ALIGNMENT PROPERLY... CX DOESN'T WANT TO CONTINUED WITH THE REPAIR; ordrng 1 W11259006 (lid)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Washington, DC 20002
Samuel R.
Job Details:
11/21/2022
replaced brackets and unit is now working properly
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Virginia Beach, VA 23464
Branden R.
Job Details:
11/21/2022
"cx complaint aig wm no water enters tub checked unit and found error code for no water , tested unit and found cold water valve ohmed out of range . tested all marjor componets and everthing tested good other then inlet valve tryed to call office 3x to set up next apt but dont have no service cx stated service acts up alot in home and they will reach out to office to reschedule.; ordrng 1 W11165546 (inlet valve)"
We serviced a
MAYTAG REFRIGERATOR
Model MFF2258FEZ01
Near Lewes, DE 19958
Frederick R.
Job Details:
11/21/2022
CX complaint is door seals ripped. Inspected unit and found that both RC gaskets have become compromised and are allowing warm air into RC. Ordering left hand gasket and returning with pre-id right hand gasket. Cannot reschedule due to part availability; ordrng 1 W10830283 (gasket-fip)
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HV1
Near Chesapeake, VA 23321
Anthony D.
Job Details:
11/21/2022
cx complaint control panel is not working properly checked unit to fin control dosplaying partial numbers on screen replaced control with pre id part tested unit is working as designed
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near East York, PA 17402
Sal R.
Job Details:
11/21/2022
"CX complai t is that the unit is not spinning or agitating. I found that in diag the unit has a F731 error code. I cleared the error and ran a auto test. I found in agitation and spin cycle that the unti makes a ploud buzzing noise. I inspected the under side of the unit and foun d the Run Cap to be leaking a gray liquid / oil. I am ordering 1 Run Capacitor (W11395618) part is temp out of stock. Once the parts is avalible, please ahve somoene form the office call to set a retun date.; ordrng 1 W11395618 (run cap (TOS)) and 1 LOOK (LOOK)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Hampton, VA 23663
Justin W.
Job Details:
11/21/2022
"replaced gearcase, cap, screw, cam, and belt. calibrated and tested unit working as designed"
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Hampton, VA 23605
Justin W.
Job Details:
11/21/2022
notified cx unit not in warranty cx to call whirlppol to attempt to obtain authorization.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near East York, PA 17402
Sal R.
Job Details:
11/21/2022
"CX complai t is that the unit is not spinning or agitating. I found that in diag the unit has a F731 error code. I cleared the error and ran a auto test. I found in agitation and spin cycle that the unti makes a ploud buzzing noise. I inspected the under side of the unit and foun d the Run Cap to be leaking a gray liquid / oil. I am ordering 1 Run Capacitor (W11395618) part is temp out of stock. Once the parts is avalible, please ahve somoene form the office call to set a retun date.; ordrng 1 W11395618 (run cap (TOS)) and 1 LOOK (LOOK)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Harrisburg, PA 17112
Fred G.
Job Details:
11/21/2022
"cx complaint since last repair unit has only made two batches of ice. inspected unit and took RC and FC temps and found FC was -4 degrees, RC was 24 degrees. test 36 I found ice box fan came on. test 37 showed 01 passed. test 56 shoes E5, ice box thermistor is bad. ran test 57 and found ice maker did harvest, text 45 i found water was dispensed to ice maker. unit needs ice maker. called TC (SR7735051657) due to part showing special order. part will be shipped to the cx house and cx will call once in to schedule a return visit.; ordrng 1 W11579560 (ice maker)"
We serviced a
WHIRLPOOL OVEN
Model JJW2430DP03
Near Washington, DC 20009
Samuel R.
Job Details:
11/21/2022
replaced part ordered.tested unit and unit is now working properly
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Stevensville, MD 21666
Alexander W.
Job Details:
11/21/2022
Cx stated unit not cooking properly inspected tested and verified cx complaint when oven set to 350 average temp at 280 both ovens doing the same thing. Elements are all good and within range. Adjusted oven by 30 and oven responded well to adjustment but still peaking at 340 ordering temp sensors for both ovens and resched cx for 11/30; ordrng 2 W11598120 (Temp sensor)s
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Hampton, VA 23605
Justin W.
Job Details:
11/21/2022
notified cx unit not in warranty cx to call whirlppol to attempt to obtain authorization.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS01
Near Delmar, DE 19940
Michael E.
Job Details:
11/21/2022
CX complaint: ice in bottom of FC. Also large ice and low water dispense. I found the water filter was clogged. Also the evap drain was clogged. I cleared the drain and advised CX to replace filter. Tesated unit and it is now working properly. CX paid 120.00 for service by check. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ07
Near Ashburn, VA 20148
Ezra M.
Job Details:
11/21/2022
"frost in freezer section, found door gasket out of position on left side of freezer door. reseated, verified secure, releveled unit."
We serviced a
KITCHENAID OVEN
Model KODE500ESS05
Near Brandywine, MD 20613
Robert A.
Job Details:
11/21/2022
"Cx complaint that the unit's lower oven is not working. I inspected the unit to confirm the complaint. The upper oven works fine. I attempted to broil and bake the lower oven and it produced no heat at all. I found no error code, but the lower fan is not running at all on lower fan speed test. It does run on high speed test. I see no damage on the element and the convection fan runs fine. I checked the wire at the Jbox and they are good as well. The unit will need new control boards to resolve the issue. I'm ordering the parts for the return visit. I collected the service call fee by CC.; ordrng 1 W11179310 (control board 225.67)"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Hampton, VA 23605
Justin W.
Job Details:
11/21/2022
cx complaint unit not heating. checked unit to find moisture sensor connector loose allowing for intermittent stopping of unit stating clothes dry. tightened moisture senswor and found unit working as designed.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Hampton, VA 23605
Justin W.
Job Details:
11/21/2022
cx complaint unit not heating. checked unit to find moisture sensor connector loose allowing for intermittent stopping of unit stating clothes dry. tightened moisture senswor and found unit working as designed.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Hampton, VA 23605
Justin W.
Job Details:
11/21/2022
cx complaint unit not heating. checked unit to find moisture sensor connector loose allowing for intermittent stopping of unit stating clothes dry. tightened moisture senswor and found unit working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KUBL314KSS00
Near Bethany Beach, DE 19930
Frederick R.
Job Details:
11/21/2022
"CX complaint is top section freezing drinks. Bottom ok. Inspected/tested and found temp on top section at 18deg. Bottom section was working properly. Ordering separator, pcb control and evap cover. All parts FBO so cannot reschedule at this time; ordrng 1 W11538049 (pcb box) and 1 W11532916 (separator) and 1 W11532990 (evap cover)"
We serviced a
WHIRLPOOL DRYER
Model WED95HEDW0
Near Sandston, VA 23150
Jonathon C.
Job Details:
11/21/2022
"cx complaint, 'unit not working.' cx wouldnt elaborate on this complaint, tested every function i could think of, everything worked. cx paid service call by card. job is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX5FHDXVY010
Near Washington, DC 20011
Samuel R.
Job Details:
11/21/2022
cx complaint unit is not making ice.inspected unit and could confirm cx complaint.jumped ice maker and ice maker would not harbest.unit needs a new ice maker W10884390 0 tribles cx paid in full; ordrng 1 W10884390 (ice maker)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Waldorf, MD 20602
Robert A.
Job Details:
11/21/2022
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Virginia Beach, VA 23451
Carl A.
Job Details:
11/21/2022
"cx complaint of unit not making ice and doors not closeing fully,checked unit to find debries in fill tibe of water tube cleared it out tested,found doors not closeing ajust cabinet tested unit works as designed"
We serviced a
MAYTAG WASHER
Model MVWX655DW
Near Culpeper, VA 22701
Robert W.
Job Details:
11/21/2022
"Arr at CX and put unit into diag and found unit had error code F7E1 basket speed ran unit in diag and unit will do everything but when unit goes to spin unit will shut down, Pulled console and ohm out shifter form control at J2 1-2 and its testing open then tested at actuator and unit is testing open. Orering shifter to fix issue Control and lid lock are good.; ordrng 1 W10913953 (Shifter)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDW09
Near Baltimore, MD 21212
Keith H.
Job Details:
11/21/2022
cx complaiint is sheet of ice in ice bucket inspected unti and found icemaker leaking i replaced icemaker it filled and cycled unit is working
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Bethany Beach, DE 19930
Frederick R.
Job Details:
11/21/2022
Asssisted ME on built in; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Virginia Beach, VA 23451
Carl A.
Job Details:
11/21/2022
"cx complaint of unit not making ice and doors not closeing fully,checked unit to find debries in fill tibe of water tube cleared it out tested,found doors not closeing ajust cabinet tested unit works as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Millsboro, DE 19966
Frederick R.
Job Details:
11/21/2022
Upon arrival I verified compressor high amp draw and then shutting off within 10 seconds. Replaced compressor per prior diagnosis. Pressure tested with 140psi of nitrogen and found no leaks. Vac'd down to 30in for 15mins. Vac held after line closed. Filled with 68g of R6000. Informed CX 24-36hr for unit to get to proper temps. Unit is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Holtwood, PA 17532
Justin L.
Job Details:
11/21/2022
No answer at the door. Contacted office and they reached out to cx who will have to reschedule.; saved tckt
We serviced a
WHIRLPOOL OVEN
Model RBD305PVS02
Near Ellicott City, MD 21043
Robert L.
Job Details:
11/21/2022
"cx complaint display blank nbut buttons beep, confirmed issue, reset power stiill no display, control part# W10244191 NLA.. reseqarched some may be availible as rebuilt online, cx will try to get part himself, quoted $110 labor to install part if needed with no warranty on part, collected $120 visa"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Inwood, WV 25428
Danny R.
Job Details:
11/21/2022
gera case is failing shafter has dropped down and rubbing pully and cover will need gear casr cover pully and belt; ordrng 1 W11449840 (gear case) and 1 W11481722 (shifter) and 1 W10721967 (pully) and 1 W11239857 (belt) and 1 W11409708 (sheild) and 2 2callcount (2 call count gear case look look 2 cc)s
We serviced a
JENNAIR MICROWAVE
Model JMW2430DS01
Near Falls Church, VA 22043
David J.
Job Details:
11/21/2022
Cx complaint unit has F2 E1 stuck key error code. After previous text visit. Found this unit. Needed a new user interface. Arrive today and found the F2 E1 error code. Removed old user interface and replaced with new set to correct Marlin. Tested both microwave and oven. Unit is not working as designed job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Colonial Heights, VA 23834
Chris B.
Job Details:
11/21/2022
rpelaced ordered parts unit still has slight scraping sound and unit does wobble around less than before ordering tub W10752719 ship to cx; ordrng 1 W10752719 (tub)
We serviced a
WHIRLPOOL OVEN
Model WMC30516HZ0
Near Jarrettsville, MD 21084
Brian R.
Job Details:
11/21/2022
this is a counter top unit thats in the wall with the install kit and we do not service them. units within the 1st year and cx will need to call whirlpool about unit as theres no parts or anything we can do. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Owings Mills, MD 21117
Brian R.
Job Details:
11/21/2022
cx complaint is freezer doesnt stay frozen and unit leaks a bunch of water and floor flooded. she said all the ice melts and that whats floods floor. she said she has floor damage now so i took pictures of the floors. took temp readings of 43 in Fridger -10 in Freezer. evap clear with normal frost pattern. she said it seems light the unit just shuts down at night and never comes back on and goes into sleep mode. shes not happy at all and wants new unit. advised we will order new controls and sensors for unit as its not reading right for what units set to either. as soon as parts are ion office will schedule.; ordrng 1 W11518204 (UI Black) and 1 W11566851 (Control) and 1 W11581973 (Harness) and 1 WPW10384183 (Thermistor)
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Richmond, VA 23223
Chris B.
Job Details:
11/21/2022
cx comp dent in front panel insp unit conf cx comp found dent in front panel unit will need white front panel W10664693; ordrng 1 W10664693 (front panel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM
Near Ellicott City, MD 21043
Robert L.
Job Details:
11/21/2022
"cx compalint red h20 symbol stays on even ui display after they changed filter, cx unaware of the fact they need to reset that option when changing filter, showed by pressing 2 buttons on dispenser the light goes off, new construction, use and care guide missing, refered back to website for copy,tested all ops ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Felton, PA 17322
Sal R.
Job Details:
11/21/2022
"CX complaint is that the unti is not making ice and that the lights are out in the RC. I also found that the icebion has a hole in the under side due to icejaming in the bins gears witch pushed ice throught the plastic. I am ordering 1 icemaker (W11579560), 1 icebin (WPW10347093), and will use FC LED MOD on return visit. Once the contract is apporved, please have someone form the office call to set a retun date.; ordrng 1 WPW10347093 (icebin) and 1 W11579560 (icemaker)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Milton, DE 19968
Frederick R.
Job Details:
11/21/2022
CX complaint is too warm in RC. Replaced evap fan motor per prior diagnosis. Temps in unit are RC 34-38 and FC 0 to 5. Unit is working as designed. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Smithfield, VA 23430
Justin W.
Job Details:
11/21/2022
cx complaint unit not leveled. checked unit to find unit not leveled and fc light working intermittently. leveled unit and fc door hitting switch properly to cycle light. unit working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Colonial Heights, VA 23834
Chris B.
Job Details:
11/21/2022
rpelaced ordered parts unit still has slight scraping sound and unit does wobble around less than before ordering tub W10752719 ship to cx; ordrng 1 W10752719 (tub)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Milton, DE 19968
Frederick R.
Job Details:
11/21/2022
CX complaint is too warm in RC. Replaced evap fan motor per prior diagnosis. Temps in unit are RC 34-38 and FC 0 to 5. Unit is working as designed. Job is complete
We serviced a
MAYTAG WASHER
Model MVWB835DC3
Near Manheim, PA 17545
Justin L.
Job Details:
11/21/2022
Cx complaint unit not completing cycle. Was able to access unit and found f0e5 off balance f0e3 fover load 9e2 water ring detected. Ran test 51 and found unit not draining of all water. Removed pump and found nail inside. Removed and found pump running better but still weak. Quoted cx for repair and also informed them to shorten hose as its too long. Collected for service only as they want time to decide.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Hedgesville, WV 25427
Andrew S.
Job Details:
11/21/2022
"Per previous tech I was able to access and replace the ice maker. i then ran test 56, 57 and 45 and the unit is functioning as intended. Job complete"
We serviced a
MAYTAG WASHER
Model MVWX655DW
Near Culpeper, VA 22701
Robert W.
Job Details:
11/21/2022
"Arr at CX and put unit into diag and found unit had error code F7E1 basket speed ran unit in diag and unit will do everything but when unit goes to spin unit will shut down, Pulled console and ohm out shifter form control at J2 1-2 and its testing open then tested at actuator and unit is testing open. Orering shifter to fix issue Control and lid lock are good.; ordrng 1 W10913953 (Shifter)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Brandywine, MD 20613
Robert A.
Job Details:
11/21/2022
I installed the ordered part and tested the unit for the cx. I found that the hot water valve does not opening completely. When turn on to the full no water runs but water comes out at it's highest pressure when the valve is turned half way on. I informed the cx. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Odenton, MD 21113
Alexander D.
Job Details:
11/21/2022
"cx complaint unit not completing cycles, only cycle that will run all the way thru is bulky. inspected unit and verified complaint. cx said another company has replaced control, actuator and cam asm. ran diagnostics and have f1e2 motor control fault. f2e1 stuck key errors stored. ran autotest and unit shut off during agitation. ran drain pump and it pumped all water out fine. ran spin and it shutoff again while trying to start spinning. motor checks good. replaced control, found old control had wire ties cut but still in the control meaning other company either gave her a used control or accidentally put old one back on. ran calibration and autotest, both completed properly and no errors came back. unit is now working properly."
We serviced a
IKEA OVEN
Model IBS550PWS00
Near Annapolis, MD 21403
Emmanuel R.
Job Details:
11/21/2022
Replaced thermal fuse and tested unit. Unit is still not turning on. I found the main control is getting voltage but its not responding. Quoted customer for new control but customer declined. Collected for svc call.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Richmond, VA 23223
Chris B.
Job Details:
11/21/2022
cx comp dent in rc door insp unit conf cx comp ordering ss rc door; ordrng 1 W10672972 (ss rc door)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Norfolk, VA 23503
Carl A.
Job Details:
11/21/2022
cx complaint of unit leaking water.checked unit for error codes was unable to get unit to leak at this time fill hose look like that might have been leaking as the cx stated that they are new how ever appears to be rust on threads of fill hoses tightne hose tested unit works as designed
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HZ2
Near Hampton, VA 23666
Justin W.
Job Details:
11/21/2022
cx complaint f1e0 error code. confirmed stored error code. replaced control and tested heated unit to 350. unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Chesapeake Beach, MD 20732
Shane B.
Job Details:
11/21/2022
complaint is the unit not cooling. when i arrived unit was unplugged and had been for several days. no ice build up but had a lot of water in the bottom of FC and the drain pan. inspected evap and found the brown wire to defrost heater had backed out of the connector. once plugged in fully and taped in place i plugged unit in and tested heater. it is working. ordering evap harness so this doesnt happen again. schedule when part is available.; ordrng 1 W11581973 (harness)
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Suffolk, VA 23435
Anthony D.
Job Details:
11/21/2022
cx complaint unit does not fill with water checked unit found F8E1 long fill code has water coming to unit with adiquate pressure ran diagnostic cycle unit did not fill checked valves in manual test mode still didnt fill checked valves at control both valves read open indicating vaulty valves ordering inlet valve to complete repair would like to keep control for next visit just incase; ordrng 1 W11222849 (inlet valve)
We serviced a
JENN-AIR RANGE
Model JDRP548WP02
Near Pikesville, MD 21208
Keith H.
Job Details:
11/21/2022
installed part supplied by whpl. tested it unit is working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Richmond, VA 23223
Chris B.
Job Details:
11/21/2022
cx comp dent in rc door insp unit conf cx comp ordering ss rc door; ordrng 1 W10672972 (ss rc door)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Glenwood, MD 21738
Marc M.
Job Details:
11/21/2022
installed parts and ran DLMS calibration cycle. unti now checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN402ESS02
Near Phoenix, MD 21131
Brian R.
Job Details:
11/21/2022
came out to replaced lights cx had sent to her covered by S-code S84638 for Labor and parts. advised cx she will have to pay 120 service call fee. she said she shouldnt have to but will. replaced all lights sent for this unit. cx pleased and said very bright and pleassed. job complete.
We serviced a
WHIRLPOOL WASHER
Model CHW9150GW1
Near Bryans Road, MD 20616
Robert A.
Job Details:
11/21/2022
Cx complaint that the unit does not start cycles after depositing money. I inspected the unit to confirm the complaint. The cx deposited $3.25 in quarters and nothing happened. After waiting a few minutes the control area sparked and the display completely shut off. I opened the unit and found thermal damage from the control board. The unit will need a new control and user interface to resolve the issue. I'm ordering the parts for the return visit.; ordrng 1 W11290055 (control board) and 1 W11309937 (user interface)
We serviced a
IKEA OVEN
Model IBS550PWS00
Near Annapolis, MD 21403
Emmanuel R.
Job Details:
11/21/2022
Replaced thermal fuse and tested unit. Unit is still not turning on. I found the main control is getting voltage but its not responding. Quoted customer for new control but customer declined. Collected for svc call.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Greenbelt, MD 20770
Dustin F.
Job Details:
11/21/2022
"Inspected unit, found bend in door panel, confirmed codes and issues with sump. Replaced Sump and control then tested unit, unit working as intended."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Parkville, MD 21234
Keith H.
Job Details:
11/21/2022
replaced controls . evap is ok today unit should be good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Richmond, VA 23230
Joseph D.
Job Details:
11/21/2022
"unit with failed damper, and drawer bin sticking out must replace when available please to enable door seal and air function; ordrng 1 WPW10430639 (bin) and 1 W11164593 (damper)"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Deale, MD 20751
Shane B.
Job Details:
11/21/2022
installed ordered part and restored power. unit is working as designed.
We serviced a
KITCHENAID MICROWAVE
Model KOCE507EBS06
Near Mechanicsville, VA 23116
Jonathon C.
Job Details:
11/21/2022
"cx complaint, have to push in door on right side to run microwave. inspected unit, verified complaint. spoke to MR, said to check the cabinet with srtraight edge. found right side slightly warped, he said thats all it takes and i should call techline. called WPTL i sent the pictures attached to this ticket. techline said that is likely unrepairable but he is submitting it for reveiw. said they will be in touch with cx in 72 hours. job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ01
Near Culpeper, VA 22701
Robert W.
Job Details:
11/21/2022
Replaced valve and hose unit tested and is working properly.
We serviced a
WHIRLPOOL OVEN
Model RBD305PVS02
Near Ellicott City, MD 21043
Robert L.
Job Details:
11/21/2022
"cx complaint display blank nbut buttons beep, confirmed issue, reset power stiill no display, control part# W10244191 NLA.. reseqarched some may be availible as rebuilt online, cx will try to get part himself, quoted $110 labor to install part if needed with no warranty on part, collected $120"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Winchester, VA 22601
Danny R.
Job Details:
11/21/2022
found inlet vavle leaking rep;laced with preid part ran diag no leaks now checksok
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Bel Air, MD 21015
Neil H.
Job Details:
11/21/2022
"REPLACED THE CONTROL AND RF FUSE AND THE UNIT NOT POWERING ON SEEN BURN MARK ON CONTROL ORDERING ALL HIGH VOLTAGE PARTS TO REPLACE AND NEW FILTER BOARD.; ordrng 1 WPW10531156 (filter) and 2 W10138793 (fuse)s and 1 WPW10210878 (housng-lmp) and 1 WPW10693025 (magnetron) and 1 W11493408 ( Transformer, High Voltage) and 1 W11335495 (Capacitor, High Voltage) and 1 W11256462 (Whirlpool Microwave High-Voltage Diode)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Bel Air, MD 21014
Neil H.
Job Details:
11/21/2022
REPLACED THE DISPENSER AND THE BEZEL UNIT CHECKED GOOD.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS03
Near McLean, VA 22101
Jason A.
Job Details:
11/21/2022
CX complaint FRIDGE RC items are frozen when set to 38. Measured RC thermistor in icewater at control. CN3 pin 1 to 4 8.38K ohms. Called techline. Recommend replacing HV board. CX was not home - only housekeeper. Set RC temp to 46 & CX will monitor thermometer in RC & call office if they decide to have control replaced > JJ; ordrng 1 WPW10317076 (cntrl-elec)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Dover, DE 19904
Andrew W.
Job Details:
11/21/2022
"Cx complaint is dishwasher not working. inspected and verified complaint. per cx complaint, checked water line into the unit and found the water line was shut off. turned valve open and tested unit and unit is now working as designed. job complete"
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW0
Near Falls Church, VA 22042
Lloyd B.
Job Details:
11/21/2022
"Cx complained of an error f2e2. Inspected the unit and found per poilnter w11436350, the console ribbon was not loose but, there was signs that roaches damaged the control and console and the unit would need both. Service declined. JOb complete; ordrng 1 W11478524 (console)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Clarksburg, MD 20871
Marc M.
Job Details:
11/21/2022
arrived at cx home and cx stated whirlpool has already exchanged the unit due to exstensive wait times for parts. call cancelled.
We serviced a
JENN-AIR COOKTOP
Model JIC4430XS00
Near Winchester, VA 22603
Danny R.
Job Details:
11/21/2022
unit has blownn out controls again called tech line will get all controls touch board covered under warrenty with other parts too also less then 30 days since last reapir called tech line sr; ordrng 1 WPW10396615 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Richmond, VA 23230
Joseph D.
Job Details:
11/21/2022
"unit with failed damper, and drawer bin sticking out must replace when available please to enable door seal and air function; ordrng 1 WPW10430639 (bin) and 1 W11164593 (damper)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM
Near Ellicott City, MD 21043
Robert L.
Job Details:
11/21/2022
"cx compalint red h20 symbol stays on even ui display after they changed filter, cx unaware of the fact they need to reset that option when changing filter, showed by pressing 2 buttons on dispenser the light goes off, new construction, use and care guide missing, refered back to website for copy,tested all ops ok"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Bel Air, MD 21015
Neil H.
Job Details:
11/21/2022
REPLACED THE GEARCASE AND ROTOR STATOR CLUTCH RECALB UNIT AND TESTED GOOD.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Laurel, MD 20708
Andrew H.
Job Details:
11/21/2022
Customer complaint is a unit's not making ice. Inspected unit found very little ice made in the ice bin. I put unit into test mode and check test 58. Test shows 01. For heater off and ice maker thermistor colder than harvest temperature. Which indicates that ice maker is within harvest temperature. I then checked test 56 for error codes and had E5 error code. Indicating ice maker thermistor bad and mold and cooling state for too long. I ran test 57 for harvest. Ice maker harvested and kicked out ice cubes. I ran test 45. Ice maker filled with water. I then ran test 36 ice maker fantastic. Ice make your fan activated and was blowing cold air out of the ice maker compartment. I believe unit has control issue and will need main control replaced. Ordering main control and ice maker for return visit. Ice maker show special order. Scheduled customer 10 days out.; ordrng 1 W11224256 (Control) and 1 W11579560 (Ice maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ01
Near Culpeper, VA 22701
Robert W.
Job Details:
11/21/2022
Replaced valve and hose unit tested and is working properly.
We serviced a
MAYTAG REFRIGERATOR
Model MFF2055FRZ00
Near West Springfield, VA 22152
Richard B.
Job Details:
11/21/2022
"CX compalant, Lost cooling. Prior diagnosis found unit needs evap fan and blade. Installed new blade and fan , Cycled power , Unit started cooling .ob completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ
Near Chester, VA 23831
Chris B.
Job Details:
11/21/2022
cx comp unit will dispence water insp unit conf cx comp found obstruction in water line cleared obstruction tested un it desighned
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Richmond, VA 23233
Jerod R.
Job Details:
11/21/2022
"tested unit found unit has a ticking noise, foun a flay spot on a roller, and rub marks on the blower wheel, and deformed vent tub ordered needed parts to fix; ordrng 1 279936 (pipe-exhst) and 1 WP697772 (blower wheel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Charlottesville, VA 22902
Kyle A.
Job Details:
11/21/2022
Cx complaint of unit not cooling. Did confirm evap frozen over due to heater wire not being seated properly. Reseated wire and defrosted unit and unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model n/a
Near Williamsburg, VA 23188
Lucas R.
Job Details:
11/21/2022
duplicate job
We serviced a
AMANA REFRIGERATOR
Model ASD2275BRS00
Near New Carrollton, MD 20784
Dustin F.
Job Details:
11/21/2022
"Inspected unit, Replaced Bi metal per previous tech, tested unit and confirmed defrost cycle and cooling cycles are working as intended."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Ashburn, VA 20147
Ezra M.
Job Details:
11/21/2022
"installed hinges, door working properly"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Ashburn, VA 20147
Ezra M.
Job Details:
11/21/2022
"installed hinges, door working properly"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW1
Near Fredericksburg, VA 22408
Tanner B.
Job Details:
11/21/2022
"cx needs to call wpol back, cx had ext wty .. having ticket dispacted correctly.. unit needs gearacse and 4- suspension rods .. took a quick glance at unit.. suspension bouncing like a basket ball .. send shop job if ticket is redispacted"
We serviced a
ADMIRAL ALL IN ONE W/D
Model 124 OIL CHANGE
Near Crofton, MD 21114
Branden R.
Job Details:
11/21/2022
oil change 711 battlefield blvd chesapeake va 23320
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL03
Near Virginia Beach, VA 23456
Zachery R.
Job Details:
11/21/2022
"cx complaint unit making high pitched noise. verified issue. unit displaying fae2. cycled power. come to find ice build on rc evap fan. steamed frost build. come to find defective control not sending proper voltage to rc fan, ordering acu and returning with evap cover.; ordrng 1 W11574770 (control)"
We serviced a
WHIRLPOOL WASHER
Model MVWB955FC0
Near Henrico, VA 23238
Jerod R.
Job Details:
11/21/2022
tested unit found unit has shorted control and bad lid lock
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Salisbury, MD 21804
Michael E.
Job Details:
11/21/2022
"CX complaint: at end of cycle, unit keeps coming on for few min every few min. Tested and verified complaint. Wrinkle prevent is turned off. Ordering fascia and ACU. Cannot reschedule due to CX lives in VA, this is a vacation home. We will need to coordinate return visit.; ordrng 1 W11089306 (overlay) and 1 W11089308 (ACU)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Harrisburg, PA 17110
Fred G.
Job Details:
11/21/2022
cx complaint unit is not drain intermittenly. inspected unit and found i could not enter into diag. tried to reset power to unit and found the same results. filled unit with water and tried to drain unit and found unit did drain. removed drain pump and test and found 39.5ohms but pump smells burnt. qouted cx for a new drain pump and cx accepted. replaced pump and found unit drains better then it ever did. cx paid in full.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ00
Near Chesapeake, VA 23322
Branden R.
Job Details:
11/21/2022
"cx complaint unit not making ice checked unit and found ice maker has a defetive harvest shaft vary lose , replaced with pre id icemaker and tested unit is now filling and running as designed advised cx to wiat 24 hours for ice to start producing and 72 hours for full bin . cx agreed ."