We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM01
Near Charlottesville, VA 22901
Eric F.
Job Details:
11/23/2022
"Installed parts, tested unit, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204KPS0
Near East York, PA 17402
Sal R.
Job Details:
11/23/2022
CX comp;lai nt is that the unti is leaking i the front left cornner of the unit. I found that CX is using Dawn dish soap to clean the dishes before they are put into the DW. I was able to remove the outer door skin and ran a normal cycle. I found suds preseant in the unit during the cycle as well as being able to watch the water ovewhelem the tub and spill onto the floor and go down the funel into the foat pan causing the F8E4. I called WP Tech Line and spoke to TJ. I explained my findingd . I advised per WP to CX to run clean cycles with vinagar or Vegtable oil . No repairs to be made at this time . Please see SR # 7735120048; ordrng 1 LOOK (LOOK)
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Mount Airy, MD 21771
Brian R.
Job Details:
11/23/2022
cx complaint is unit keeps running and wont count down and shut off. set timer and marked and ran unit. units time never left spot. unit will need timer replaced. unit heats and runs well. timer not sent out. as soon as part is in office will schedule. cx has 2 units needing parts. office will schedule.; ordrng 1 WPW10185982 (Timer)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Arlington, VA 22207
Lloyd B.
Job Details:
11/23/2022
"Picked up dataloggers. The unit does not have 100,000 things in it and seems to be doing ok; saved tckt"
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS02
Near Stone Ridge, VA 20105
Richard B.
Job Details:
11/23/2022
"CX complant. Error code. Prior diagnosis found unit needs console, Installed correct console and tested unit, Both upper and lower oven working , Job completed, RB"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Silver Spring, MD 20902
Israel R.
Job Details:
11/23/2022
Customer complaint unti is not working the white insulation around the tub is falling apart and is not turning on. I found the insulation was tearing and streachingand is not fiting right around the tub. THe unti is not turning on becasue the power coming to the unit is bad. 120 power to ground 120 ground to neutral . Plug the unit into another plug. Unit is working. Unit need electrician. Unit needs insulation. 2 at tribles. Call customer when part is available.; ordrng 1 W11163985 (Insulation.)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Enola, PA 17025
Fred G.
Job Details:
11/23/2022
i was able to access unit and replace the capacitor as per previous visit. tested unit and found unit now checks good.
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Lexington Park, MD 20653
Shawn D.
Job Details:
11/23/2022
replaced motor thermister and control then tested and unit hats and runs. told cx to get vent checked incase issue. unit is good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Baltimore, MD 21206
Keith H.
Job Details:
11/23/2022
cx complaint is no cool inspected unit found nothing running but evap overfrosted . will need new harness and becuase the heater wire cant be secured. also the only way i could get condenser and compressor running was to unplug and replug.. ordeirn new control and harness and thermistor 2 count for defrost; ordrng 1 WPW10384183 (thermistor) and 1 W11581973 (harness) and 1 W11566851 (control)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Delta, PA 17314
Bernard M.
Job Details:
11/23/2022
"Cx complaint unit has error code and on't run. When arrived found error code F8E4 overfill. Inspected under unit and found the float switch to be disconnected. Also the heater needs replaced due it having the gold bushings.Reconnected switch and ran test, unit completed test without any further issues. Ordering heater under service pointer #11540964. Once heater is in contact cx to reschedule; ordrng 1 W11537778 (element)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near York, PA 17402
Sal R.
Job Details:
11/23/2022
"CX complaint was that the unit would not wash., i found thatbthe sump & motor failed. I was able to access and replace the sump & motor. I then tested the unti and unit test good."
We serviced a
WHIRLPOOL FREEZER
Model WRX988SIBM00
Near Chesapeake, VA 23324
Austin D.
Job Details:
11/23/2022
cx complaint the unit is not cooling as it should and is creating frost. found the freezer gasekt unseated. reseated gasekt and removed all ice. unit is good to go.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near New Oxford, PA 17350
Drew B.
Job Details:
11/23/2022
cx complaint that unit doesnt agitate.. but foudn last several times worked fine ran claibration and service test and manual test operations. after calibration and auto test cycle foudn no stored codes and no obvious issues with wash operations. did tighten the t27 torx for slightly lose causing the unit to possible have issues with constanty contact on stator.. being wobbly... unit appears to be functional today..
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Rockville, MD 20852
Julian H.
Job Details:
11/23/2022
replaced parts tested fans & working
We serviced a
WHIRLPOOL OVEN
Model KOSE500ESS05
Near Cabin John, MD 20818
Jason A.
Job Details:
11/23/2022
CX complaint OVEN bright flash when heating. Replaced broil element & test all elements heat. Cooling & conv fans run. Preheat oven to 350F. No error codes. Broil to 450F & element glows red. Advised CX let unit cool & wipe down liner & remove & clean racks > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Hagerstown, MD 21740
Danny R.
Job Details:
11/23/2022
installed parts checksok
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Union Bridge, MD 21791
Ricardo S.
Job Details:
11/23/2022
"Cx complains that the unit not spining properly, i ran diangostic test mode, fonud some error codes f7e7 motor unable to reach target f7e6 motor circuit open,, cks connections on shifter ok,. diagnostic test works ok.. order capactor and actuator; ordrng 1 w11395618 (capacitor) and 1 w11481722 (actuator) and 1 NORSPLEASE (DOG SHELTER)"
We serviced a
WHIRLPOOL WASHER
Model MHW6630HW3
Near Street, MD 21154
Bernard M.
Job Details:
11/23/2022
"Replaced bothm parts per previous tech, ran auto test and unit completed test without issues. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Lexington Park, MD 20653
Shawn D.
Job Details:
11/23/2022
cx complaint fridge not holding temps freezer has ice build up. inspected unit and confirmed both issues found fridge 56 freezer -10 duct to fridge is blocked with icedue to the cabinet seperating at the bottom snapped pics. called tecline spoke to rich sent him pics and cabinet is to bad to seal and cant be fixed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV08
Near Locust Grove, VA 22508
Tanner B.
Job Details:
11/23/2022
installed new control and fc thermisitor after clearing ice.. fan and heater working
We serviced a
JENN-AIR RANGE
Model JDRP436HL01
Near Washington, DC 20002
Samuel R.
Job Details:
11/23/2022
cx coimplaint unit is not heating up temp.tested unit various times and unit would bever reach temp.unit will need a new temp sensor.aklso ordering control as it would flas lights on and off when unit is closwed.W11334164 1 tribles W10859573 16 tribles ; ordrng 1 W10859573 (temp sensor) and 1 W11334164 (control)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Gaithersburg, MD 20886
Ricardo S.
Job Details:
11/23/2022
"Special Project, unit tested ok"
We serviced a
WHIRLPOOL STACKABLE
Model WET4027HW0
Near Bethesda, MD 20814
Roberto I.
Job Details:
11/23/2022
"Cx complaint washer not starting.Confirmed washer not starting, control not responding. Unable ro run diagnistic. Confirmed 120Vac supplied to the control board. Ordering contrl board W11481725. Collected $295.17, balance due $125. Return visit 12/5/22; ordrng 1 W11481725 (washer control board) and 1 look (look)"
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Hampstead, MD 21074
Brian R.
Job Details:
11/23/2022
cx complaint is unit and its heating and running issues. says drys great one day then no heat it seems other days. F3E2 F4E4 F6E2 F6E3. tested and ran unit. she said some days wash room feels ligh a heated room as its really hot after a load when dryer runs. ftested and checked unit. unit heated and was in range on normal. she said not all settings work and heats and she said times jump all over. cleared codes asked if she tried timed dry or just normal to pin point issue. unit had trouble taking codes and responding as well. will order parts needed as well as advised parts. unit wouldnt stay running with a wet towel over sensor either. as soon as approval is given and parts are in office will schedule. on timed unit has H203 down to L109.; ordrng 1 W11089306 (Fascia) and 1 W11089308 (Control) and 1 279973 (TCO Kit) and 1 WPW10298258 (Harness)
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Rehoboth Beach, DE 19971
Michael E.
Job Details:
11/23/2022
Upon arrival i checked the continuity of the wires in the UI harness and was not getting consistant continuity. I switched out the ui harness with the harness on the new UI. Tested unit and it is now working properly. Job is complete
We serviced a
MAYTAG WASHER
Model WTW8040DW4
Near Wrightsville, PA 17368
Justin L.
Job Details:
11/23/2022
Cx complaint lid has issues locking and unlocking. Was able to access unit and found f5e2 lid lock failure. Tested unit and found failed lid lock shorted control. Ordering parts and once approved and parts are in office will need to set loose.; ordrng 1 W10810403 (lidlock) and 1 W11182868 (control)
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ02
Near Falls Church, VA 22044
Lloyd B.
Job Details:
11/23/2022
Cx complained of noise. Inspected the unit and found it made normal running noises and the cx just wanted to know if it was normal. Cx instruct. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC2
Near Manassas, VA 20109
Robert W.
Job Details:
11/23/2022
Czx Complaint is the unit is not filling poroperly. Inspected unit and found the hot valve no allowing water in. New valve is damaged. Ordering hot valve.; ordrng 1 W11316255 (Hot valve)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Greenbelt, MD 20770
David J.
Job Details:
11/23/2022
"CX complaint unit makes a clicking noise and overfills. Inspected unit and found no air codes. Ran diagnostic cycle unit completed cycle but during agitation made loud clicking noises like the gear mechanism in the agitator was bad. Lift up unit and inspected underneath and found all parts to be good, lowered unit back down and showed customer when it was clicking, remove pressure switch hose and blue air through and there is no clogs quoted CX for repair. They will let us know within 30 days job complete; ordrng 1 W10772621 (Washer screw) and 1 WPW10074580 (Agitator inner cap) and 1 WP3951744 (Agitator assemb)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315DSHZ05
Near Rockville, MD 20851
Julian H.
Job Details:
11/23/2022
CX complaint about slow water flow no ice thru dispenser inspected & found filter needs replacement also crushed ice blocking chute causing not dispensing told CX what to do interior light on FC not working ordering part CX PIF; ordrng 1 W11602886 (led module FC)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Newark, DE 19711
Alexander W.
Job Details:
11/23/2022
"Cx stated crack in tub inspected tested and verified cx complaint installed part per previous diag tested unit, unit is now operating as designed job is complete."
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WML55011HS7
Near Germantown, MD 20876
Julian H.
Job Details:
11/23/2022
CX complaint about unit peeling from top found a large area of protective coating of cavity bubbling & peeling off 8' wide 7'long next to interior light call TL area too large to svc provide them pics to attached to file
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Alexandria, VA 22315
Christian C.
Job Details:
11/23/2022
Installed control and main harness. Set temps to recomended.
We serviced a
WHIRLPOOL RANGE
Model WEG515S0LS1
Near Suffolk, VA 23435
Anthony D.
Job Details:
11/23/2022
replaced ignitors spark module and harness tested unit is working as esigned
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near York, PA 17402
Sal R.
Job Details:
11/23/2022
"CX complaint was that the unit would not wash., i found thatbthe sump & motor failed. I was able to access and replace the sump & motor. I then tested the unti and unit test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Baltimore, MD 21209
Keith H.
Job Details:
11/23/2022
w151210apl1... sr7735116778..cx says whpl said they were covereing repair so he called and got autho...i found the evap heavily frosted and the wire harness is damaged therfore heater not coming on; ordrng 1 W11581973 (harness) and 1 W11546684 (clip
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ4
Near Falls Church, VA 22041
Lloyd B.
Job Details:
11/23/2022
Cx complained of door issues. Installed new door and there are no longer issues. Job complete
We serviced a
AMANA DRYER
Model NED4655EW1
Near Bear, DE 19701
Frederick R.
Job Details:
11/23/2022
CX complaint is dryer not heating. Inspected/tested and verified complaint. Found Op thermostat OL. Replaced from pre-id. Retested and the dryer is now heating and working properly. Job is complete
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Stevensville, MD 21666
Andrew H.
Job Details:
11/23/2022
Cx complaint is unit is not drying. Found loose L2 connector at temperature toggle switch on console. Unit is now working properly.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Wilmington, DE 19808
Alexander W.
Job Details:
11/23/2022
"Cx stated lid not locking and loud operations inspected tested and verified cx complaint found tape still on new lid causing interference with latch. Removed tape and got unit to lock consistently ran unit through diag on test 12 for spin cycle. Found noise during spin and agitate tilted unit back and found gearcase leaked oil everywhere. Ordering gearcase, rotor, stator, clutch and slider. Cannot reached due to SO parts. ; ordrng 1 W11393685 (Gearcase) and 1 W11195971 (Motor) and 1 W10734521 (Slider) and 1 W10754448 (Clutch) and 1 W11260238 (Rotor) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL DRYER
Model MGDC465HW1
Near Virginia Beach, VA 23454
Branden R.
Job Details:
11/23/2022
"cx complaint gas leaking , checked unit and found gas detector going off around back of unit near main hook up , tighten all connetions and tested again unit is no longer leaking and gas detector no longer goes off while testing unit ."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSP48QMS02
Near Washington, DC 20016
Mitchell H.
Job Details:
11/23/2022
cx complaint unit not cooling well in freezer. got to unit and found compressor at full ramp. partial frost pattern. compressor scolding hot. unit has a SS leak/issue. quoted cx for SS work and he just paid service call.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Franklin, VA 23851
Zachery R.
Job Details:
11/23/2022
"cx complaint unit sounds like an airplane. verified issue, coem to find defective wash basket, also side to side play in gearcase shaft, ordering gearcase, wash basket, and clutch to complete repair.; ordrng 1 W10554251 (spin basket) and 1 W11454741 (gearcase) and 1 W10721967 (clutch) and 1 W11239857 (belt)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS1
Near Glen Allen, VA 23059
Thomas B.
Job Details:
11/23/2022
Cx complaint unit is not working properly inspected unit removed and replaced the sump assy tested and inspected for proper use unit now functions normally collected 120.00 by CC.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDW01
Near Newark, DE 19702
Alexander W.
Job Details:
11/23/2022
"Cx stated unit not cooling inspected tested and verified cx complaint tan unit and found compressor only reaching .4 amp draw inspected further no frost pattern signs of leak on compressor ordering compressor, evap, uv drier and couplers; ordrng 1 W11578004 (Evap) and 1 W11370574 (Compressor) and 1 W11504419 (Fitting) and 1 W11504449 (Fitting) and 1 W11504415 (Fitting) and 1 W11504431 (Fitting) and 1 W11506619 (Fitting) and 1 WPW10143759 (UV drier) and 1 W11506635 (Coupler) and 1 LOOK (LOOK)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Newark, DE 19711
Alexander W.
Job Details:
11/23/2022
"Cx stated crack in tub inspected tested and verified cx complaint installed part per previous diag tested unit, unit is now operating as designed job is complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near Baltimore, MD 21207
Keith H.
Job Details:
11/23/2022
cx complaint is faucet not working . inpsected unit and found the faucet switch faulty/bad ordeirn new; ordrng 1 W11246872 (faucet switch)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM0
Near Enola, PA 17025
Fred G.
Job Details:
11/23/2022
"i was able to access unit and replace the sump assy, drain pump, and silverware basket as per previous visit. I also found unit was not plum to cabinet and not level. adjusted unit so now unit sits in there perfect. tested unit for leaks and found unit now checks good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Purcellville, VA 20132
Ricky E.
Job Details:
11/23/2022
"the units fzr door still not sealing, but only in the very center.. resealed with heat, unit cks ok.. will need to call tech line if issue comes back"
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Bowie, MD 20720
David J.
Job Details:
11/23/2022
F2E1 stuck key CX complaint unit has a squeal when using. Inspected unit and found one error code above cleared error code and ran a test cycle and could not find a squeak or squeal. Got under unit and found gear case oil slung all around bottom of unit to properly fix we would need to replace the gear case and slider Ordering parts for return visit and well fix when we come back; ordrng 1 W11393685 (Gear case)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Smyrna, DE 19977
Frederick R.
Job Details:
11/23/2022
CX complaint is WM banging and not advancing. Inspected/tested and found unit has a broken gercase and a bad motor. Motor is CBE. Quotes CX $508.77. They want to proceed with repair. CX paid $120 in cash. Owes $388.77 on return before repair is performed;. Spoke to CE. CX rescheduled for Sat 12/3/22. 2 ct gearcase; ordrng 1 W11454734 (gearcase) and 1 W11283592 (motor-drve)
We serviced a
MAYTAG WASHER
Model MVWB835DC5
Near Winchester, VA 22602
Ezra M.
Job Details:
11/23/2022
"installed new gearcase, reinstalled washplate, calibrated unit, working properly"
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW2
Near Westminster, MD 21158
Brian R.
Job Details:
11/23/2022
"cx complaint is a metal knocking sound or clanking or something. she said unit is covered but called us about issues. unit was quiet as can be during a entire drain and spin. asked what size load does unit make sounds on and she didnt recall. did find broken bolt in stator and a slight turbo sound in the back. will reorder parts as well as new screws and cx said she is calling whirlpool about this and this is something she has been dealing with since they got unit and units the same. advised her i will order parts needed and she can call unit in as well. also remember the load size as we will run the same cycle when here to better pin point noise and issue. no codes in unit either.; ordrng 1 W11354541 (Stator, Motor) and 1 W11314361 (Rotor, Motor) and 8 W11314657 (Screw)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Lexington Park, MD 20653
Shawn D.
Job Details:
11/23/2022
cx complaint fridge not holding temps freezer has ice build up. inspected unit and confirmed both issues found fridge 56 freezer -10 duct to fridge is blocked with icedue to the cabinet seperating at the bottom snapped pics. called tecline spoke to rich sent him pics and cabinet is to bad to seal and cant be fixed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Virginia Beach, VA 23454
Justin W.
Job Details:
11/23/2022
replaced control in rc. thawed evap. shop vac the water from drip tray in back of unit. reassembled unit after thawing evap. tested unit has good frost pattern and heater is working. unit working as designed
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Ashburn, VA 20148
Ken M.
Job Details:
11/23/2022
"Customer complaint is that the unit is not running cycles properly, giving an error code. Unit tested and found error code F8E1. Ran valve tests and the cold valve failed. Unit needs a new valve assembly.; ordrng 1 W11165546 (valve)"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Woodstock, MD 21163
Brian R.
Job Details:
11/23/2022
cx complaint is unit leaks water in and after a few days has a good pubble in unit. says he has to turn hot water off and it stopps. found code F8E1 F8E3. testeed and checked unit. ran through tests. unit has slow leak on hot side. replaced both valves and tested again. water is help back and you cant hear the valve leaking. unit now checks. job complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Hampton, VA 23664
Carl A.
Job Details:
11/23/2022
"cx complaint of unit bagning itself and not spinning out clothes fully,checkedu nit to fidn the following error code F0E5,checkedu nit over to find weak suspention rods,also found pulley on motor starting to come lose from shaft of motor,found gear case leaking oil as well ordeirng parts needed for repairs; ordrng 1 W10752187 (screw) and 1 W11550891 (Washer Agitator) and 1 W10528947 (Drive Hub) and 1 W11130362 (Suspension Rod Kit) and 1 W11454734 (Gearcase) and 1 W11283592 (Drive Motor) and 1 W10721967 (Drive Clutch Kit) and 1 LOOK/LOOK"
We serviced a
WHIRLPOOL OVEN
Model n/a
Near Warrenton, VA 20186
Tanner B.
Job Details:
11/23/2022
"CX getting new oven , needs lp conversion. but no model or serial .."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS05
Near Henrico, VA 23233
Thomas B.
Job Details:
11/23/2022
Cx complaint unit is not working properly inspected unit found dent on left hand side corner the order item states to order interface as well ordering left hand door and interface assy; ordrng 1 W11610996 (Left hand door assy) and 1 W11574767 (User interface)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Virginia Beach, VA 23454
Justin W.
Job Details:
11/23/2022
replaced control in rc. thawed evap. shop vac the water from drip tray in back of unit. reassembled unit after thawing evap. tested unit has good frost pattern and heater is working. unit working as designed
We serviced a
WHIRLPOOL DRYER
Model WED8600YW1
Near Clinton, MD 20735
Robert A.
Job Details:
11/23/2022
I installed the ordered part and tested the unit for the cx. The unit is working as designed. The cx said they paid for the screen by phone calling into the office.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ0
Near Halethorpe, MD 21227
Robert L.
Job Details:
11/23/2022
"cx complaint fans come on when door closes, found interlocks shorted, replaced interlocks from pre-id, tested all ops ok, called safety they gave autho for full repair W1510R0WPL1"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Millsboro, DE 19966
Michael E.
Job Details:
11/23/2022
Replaced the broil burner as per previous diagnosis. Tested unit and it is not coming back to orfice now but gas flow is too low and will only hold a flame for a few seconds. Ordering regulator and broil orfice. Scheduled return visit for 11/30 any time; ordrng 1 W11449506 (regulator) and 1 W10758273 (orifice)
We serviced a
MAYTAG DRYER
Model MED6630HW0
Near Chevy Chase, MD 20815
Dustin F.
Job Details:
11/23/2022
"CX complaint: Unit making loud squeeling noise when spinningConfirmed CX complaint, confirmed no error codes present. Unit is stacked and needs 2 techs. Called office to confirm. sending parts for return visit, as they MAY fix the issue. cannot confirm till we can take the unit apart tho.; saved tckt"
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Bethesda, MD 20817
Dustin F.
Job Details:
11/23/2022
"Cx complaint: Screeching when changing cyclesInspected unit, confirmed complaint. Pulled shield off and the splutch just fell off. the nut had fallen off somewhere. replaced the splutch and put unit back together. Ran test mode and confirmed no codes, unit working as intended."
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Ashburn, VA 20148
Ken M.
Job Details:
11/23/2022
Harness replaced and tested. All burners except the right front are working properly. Unit cannot tell that the right front burner is lit. Swapped the burner heads for the left front and right front and retested. Issue remains. Ordering ignitor.; ordrng 1 W11507531 (ignitor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Winchester, VA 22602
Ezra M.
Job Details:
11/23/2022
"limited ice, ice maker not responding to test button. replaced ice maker, tested, cycled and filled normally."
We serviced a
WHIRLPOOL OVEN
Model AER6303MFS3
Near Norfolk, VA 23502
Anthony D.
Job Details:
11/23/2022
replaced all 4 surface burners tested unit is working as designed advised cx the reason for the burners going out was because of roaches in unit and that they would need an exterminator or problem will occur again
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Toano, VA 23168
Lucas R.
Job Details:
11/23/2022
"upon arrival unit not filling in diagnostics, no power to valve, control sending power to motor instead of drain pump. replaced control, unit filld, motor humming and not pumping, removed unit from cabinet, found rust on bottomof motor, tub leaking at bottom BL seam, causing motor and control failure, ordering tub, to avoid further faiure, and damage to property. called techline spoke with bruce to document, called dropped before sr # was provided. left sump assembly on site. to avoid damage or loss.; ordrng 1 W11409866 (tub) and 1 look (look)"
We serviced a
JENN-AIR REFRIGERATOR
Model JS42PPDUDE01
Near Potomac, MD 20854
Julian H.
Job Details:
11/23/2022
2 YR WARRANTYCX complaint about after filter replacement inspected & found that filter wasnt all the way in did it properly & water started to work when I took filter out water started to pour out fast need a filter housing also lights are flickering this will be covered by scode S84638 per svc pointer w11606409; ordrng 1 WPW10121140 (housing) and 4 W11632139 (led lights 3 point)s
We serviced a
KITCHENAID REFRIGERATOR
Model KUDF204KPA00
Near Germantown, MD 20876
Ricardo S.
Job Details:
11/23/2022
"Replaced gasket, Freezer door cks ok"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW08
Near Conway, SC 29526
Jason T.
Job Details:
11/23/2022
"Cx complaint, not freezing properly, found new compressor direct ship to the cx from Whirlpool not starting and running, verified 121.6 vac at the control circuit. Called tech line and spoke with Andrew REF # 7735123286, system pressures low side at 60 psi dropping to near 20 psi...high side tested at 100 psi dropping to near 60 psi. Per tech line advised to contact Trade Care Support...spoke with Jessica to advise, re-ordering Compressor kit P/N W15578208 direct shipping to the cx Order # 1532726187. Per cx is contacting Whirlpool in reference to the unit, advised cx to contact VIA dispatch to schedule a return visit once the new compressor is shipped, cx agreed.; ordrng 1 LOOK (LOOK)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Glen Allen, VA 23059
Thomas B.
Job Details:
11/23/2022
Cx complaint unit is not working properly inspected unit removed and replaced the heating element per service pointer tested and inspected for proper use unit now functions normally
We serviced a
WHIRLPOOL DBL WALL OVEN
Model WOD51EC0HS20
Near Ashburn, VA 20148
Ken M.
Job Details:
11/23/2022
Customer complaint is that the upper oven inner glass panel shattered during a self clean cycle. Unit needs a new inner glass panel.; ordrng 1 WPW10618107 (glass-door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Winchester, VA 22602
Ezra M.
Job Details:
11/23/2022
"ice issue. stated was not making ice. found ice bucket full, ice maker full. removed ice. ice maker cycled, dropped ice and filled normallly. verified no ice buildup, good air flow from evap fan, temps normal. advised cust to replace filter and move food from in front of vents. tightened door handles."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Earlysville, VA 22936
Eric F.
Job Details:
11/23/2022
"Confirmed cx complaint unit not cooling, unit running at room temperature. Unit is in an RV, cx had work done by another service company in North Carolina, other servicer replaced evaporator and installed a dye dryer. Inspected unit for dye, found dye present at base of compressor, did not see it around evap drain pan or condensor but cannot confirm that parts are functional as I cannot pressurize the system to. Cx states that whirlpool told him that labor and parts would be covered by warranty, cx paid 120 diagnostic. Could not confirm coverage, instructed cx to call back into whirlpool and have coverage dispatched directly over. Ordering sealed system components for return visit, returning tech to determine what is needed after pressurizing system. Requesting 3 count sealed system job.; ordrng 1 WPW10342567 (condenser) and 1 WPW10321158 (evaporator) and 1 WPW10507886 (compressor) and 1 look and 1 WPW10143759 (dryer) and 1 W10913906 (coupler)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Sutherland, VA 23885
Chris B.
Job Details:
11/23/2022
cx comp unit console is separating not allowing door to close replaced console tested unit working as desighned
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Seven Valleys, PA 17360
Sal R.
Job Details:
11/23/2022
"CX complaint was that the unit would not advance through the cycle. I found that the uint had a F8E1 error code. I found that the hot side of the valve failed. I replaced the valve from van stock and unit tes good.; ordrng 1 LOOK (LOOK), used 1 W11210463 (water inlet valve) from stock"
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Bethesda, MD 20817
Dustin F.
Job Details:
11/23/2022
"Cx complaint: Screeching when changing cyclesInspected unit, confirmed complaint. Pulled shield off and the splutch just fell off. the nut had fallen off somewhere. replaced the splutch and put unit back together. Ran test mode and confirmed no codes, unit working as intended."
We serviced a
WHIRLPOOL OVEN
Model GBD307PRQ01
Near Hanover, MD 21076
Emmanuel R.
Job Details:
11/23/2022
"Cs unit is not turning on, it beeps but no display. Confirmed complaint. I found the User interface has failed. Unit needs a new console but the parts are no longer availible. Avised customer, Collected for svc call $120.00"
We serviced a
KITCHENAID BEVERAGE CENTER
Model KUBL204ESB00
Near Washington, DC 20017
Samuel R.
Job Details:
11/23/2022
replaced control per whirlpool.unit came on advised cx if unit does not work to call whirlpool with sr number
We serviced a
MAYTAG DRYER
Model MED6630HW0
Near Chevy Chase, MD 20815
Dustin F.
Job Details:
11/23/2022
"CX complaint: Unit making loud squeeling noise when spinningConfirmed CX complaint, confirmed no error codes present. Unit is stacked and needs 2 techs. Called office to confirm. sending parts for return visit, as they MAY fix the issue. cannot confirm till we can take the unit apart tho.; saved tckt"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKT0
Near Middletown, DE 19709
Frederick R.
Job Details:
11/23/2022
CX complaint is DW F8E4 error code. Inspected/tested and found 2 issues. Unit wa leaning about 3/4 forward from install and also inlet valve was dripping into tray. Tiaghtened valve and releveled DW. Unit is now working properly. Job is complete
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EHL02
Near Leesburg, VA 20176
Ken M.
Job Details:
11/23/2022
Customer complaint is that the unit had been running noisy and does not seem to be cooling properly. RC evap thernistor is registering as shorted and there is evidence of ice build up. Ordering RC evap cover and control set. Requesting 2 labor count for breakdown and thawing.; ordrng 1 W11395641 (evap cover - rc) and 1 W11533211 (control set)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Alexandria, VA 22306
Christian C.
Job Details:
11/23/2022
Cx complaint FC section has frost and snow. Inspected unit found a large gap in gasket on top right of FC door. Heated and reformed gasket. Seal is now good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Annapolis, MD 21403
Andrew H.
Job Details:
11/23/2022
"Cx complaint is the unit is not cooling. I found the unit unplugged. Removed all rc selfs and air tower. I found the tabs at the top of the Evap cover and rc evap housing were broken off. I removed Evap cover and found the Evap housing dowl that secures the Evap cover on to the housing is broken off from the oil that leaked from the Evap.. to replace the housing the Evap will have to b replaced again. I was able to replace the door closer and led light in the freezer. When I put the unit back together I noticed the freezer and pantry door switches not responding in test 18but after a couple of mins the door switches began to respond . Unit Will now need . Control, switches, compressor, Rc Evap, drain pan, Rc Evap housing, Rc Evap cover and all parts ordered last visit. 3 count job. Ordering parts; ordrng 1 W10842950 (Housing) and 1 W11188493 (Evap cover) and 1 W11492867 (Evaporator) and 2 W11396033 (Rc door switch)s and 1 WPW10675033 (Control board) and 3 W11384469 (FC door switch)s and 1 W11506635 (Coupler)"
We serviced a
WHIRLPOOL OVEN
Model Kode500ess05
Near Davidsonville, MD 21035
Alexander D.
Job Details:
11/23/2022
"main harness doesnt come with door latch harness. 1 door latch harness in stock @tribles. called office and had 2nd tech pick up harness from tribles on his way here. replaced lower door latch, latch harness and broil element. tested unit. all elements heating now. unit is now working properly. advised cx to clean out the rest of soot in oven before using it.; ordrd 1 W11132989 (door latch harness)"
We serviced a
MAYTAG WASHER
Model MVW6230RHW1
Near Richmond, VA 23236
Jerod R.
Job Details:
11/23/2022
"tested unit found unit has bad gearcase , ordered needed parts to fix; ordrng 1 W11449840 (gearcase) and 1 W10721967 (cam)"
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS01
Near Alexandria, VA 22312
Lloyd B.
Job Details:
11/23/2022
"CX complained the unit would at times, not shut off. Could not duplicate the problem and there is no error codes. Installed new console and control and cx will continue to use. Job complete"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Glen Arm, MD 21057
Eric W.
Job Details:
11/23/2022
w11381654 cx complant of unit not draing inspected all componests working when cancling unit it will drain but not after cycle installed new control and letting unit run so cx can see if unit drains after cycle
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Chester Gap, VA 22623
Daniel J.
Job Details:
11/23/2022
"water enters tub than nothing doesnt clean clothing checked faults checeked cam found magnet coming off replaced from van stock clibrated unit ran diag and startd qiuck wash unit agitates and sspins; ordrng 1 W10734521 (clutch jd vis), used 1 W10734521 (clutch 1) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Windsor, PA 17366
Bernard M.
Job Details:
11/23/2022
Cx complaint about the balance of unit. Cx was concerned about how the basket suts in unit and bounces up and down. Explained to cx the floating basket and how its held by 4 suspension rods. Instructed cx on how to load and the size when running. Also made sure the unit was level. Ran test cycle and the unit runs as designed. Cx understood how the unit works.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Chesterfield, VA 23832
Chris B.
Job Details:
11/23/2022
cx comp unit will not wash insp unit conf cx comp found when in agitate unit will not wash as desighned ordering cap and motor; ordrng 1 W11283592 (motor) and 1 W11395618 (cap)
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Haymarket, VA 20169
Daniel J.
Job Details:
11/23/2022
spoke with customer unit has been working since last service call and no issuses replaced control and console tested no leaks no errors
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Hanover, MD 21076
Eric W.
Job Details:
11/23/2022
cx complaint was unit not heating we tested the TCO the bottom and we got 9.7 omes then we tested the top tco and got a OL we replaced the top TCO and tested the unit and it begain to heat
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Virginia Beach, VA 23453
Branden R.
Job Details:
11/23/2022
"cx complaint unit safety dryer burning smell and knocking sound during cycle. pad covering trip and diagnosis. checked unit and found all major componets checked good , all rollers are good , idler pully and belt checked good found lent next to heating element causing a smell when turned on removed and tested unit is running as designed . called safety to document"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSCS25INSS01
Near Bethesda, MD 20817
Roberto I.
Job Details:
11/23/2022
"Cx complaint noise from the inside that starts and stops every few seconds.Inspectred unit, found evaporator fan starting and stopping constantly and the control board beeping. Ordering evap fan motor W10822580 and control board W10823804. Cx paid in full ($757.39 with check # 228). Return visit 12/6/22; ordrng 1 W10823804 (control board) and 1 W10822580 (evap fan motor)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Glen Allen, VA 23059
Thomas B.
Job Details:
11/23/2022
Cx complaint unit is not working properly inspected unit removed and replaced the heating element per service pointer tested and inspected for proper use unit now functions normally
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Virginia Beach, VA 23457
Branden R.
Job Details:
11/23/2022
cx stated unit has warrenty advised nothing is coverd and warrenty expired . cx stated dr johnnys has warrnty advised they need to reach out to doctor johnnys for proper dispatched under their warrenty .