We serviced a
KITCHENAID HOOD
Model KVWB606DSS3
Near Fairfax, VA 22030
Christian C.
Job Details: 06/17/2022
Cx complaint unit turns on by itself. Found control hitting panels of unit causing buttoms to be pressed with a little bit of movement to the unit. Installed control. Tested all buttons. Unit is working as designed. Called safety.
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Bethesda, MD 20817
Roberto I.
Job Details: 06/17/2022
"CX complaint screeching noise during cycle.Tested unit, confirmed noise coming from idler pulley. Removed front and drum, found seized idler pulley. Cleaned, lubricated arm shaft and replaced pulley using pre id part. Unit tested ok. Collecteed $234.93 withy check # 3128"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS537SIAM01
Near Stafford, VA 22556
Tanner B.
Job Details: 06/17/2022
"7733911595 Cc mainly first thing in AM when opening the Rc the leds are out then will flash.. i found the unit off when i arrved , as soon as i pulled led in top of rc the lights worked.. couldnt test power coming in when failing, when they turned back on the led was getting 120vac and 26vdc.. called techline. informed them the diamond led has been changed, informed them on voltages and i checked all led connections.. had me check yellow/red and gray wire in rear.. no loose connections. wpl tech stated theyve seen the fc and rc cripser with issues; ordrng 1 WPW10515057 (led)"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Suffolk, VA 23437
Zachery R.
Job Details: 06/17/2022
"cx complaint bulkhead cracking, verified issue, replaced bulkhead, installed both shafts and used old nut to complete repair, tested, unit working as designed. left old bulkhead with cx."
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Suffolk, VA 23434
Zachery R.
Job Details: 06/17/2022
"replaced gearcase, valve, acu, suspension, hub, and actuator, calibrated and tested, unit working as designed. left old parts with cx."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Suffolk, VA 23434
Zachery R.
Job Details: 06/17/2022
"cx complaint unit no heating, checked interlocks, interlocks seem to be making decent contact, replaced interlocks, unit still making clicking sound. called techline was advised to replace primary interlock again SR#7733908110 ordering interlocks and control to complete repair.; ordrng 1 W11552018 (acu) and 1 w11551558 (interlock) and 1 w11551761 (lower interlock)"
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Suffolk, VA 23434
Zachery R.
Job Details: 06/17/2022
"Replaced gearcase, motor, belt, clutch, and shield, calibrated and tested, unit working as designed. left old parts with cx"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Suffolk, VA 23435
Zachery R.
Job Details: 06/17/2022
"cx complaint no cool, checked unit, unit has bunch of frost build on evap, checked thermistor, thermistor reading 14k ohms, heater is good, fan is good, door is sealing, spoke with RX was advised to replaced thermistor, replaced thermistor, verified frost pattern, advised cx to keep eye on temps."
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ0
Near Chesapeake, VA 23323
Zachery R.
Job Details: 06/17/2022
"cx complaint rear right burner not getting hot, checked unit, burner receiving 243vac but not getting hot, replaced burner, tested, unit working as designed. left old part with cx."
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Gaithersburg, MD 20878
Julian H.
Job Details: 06/17/2022
CX complaint about unit not cooling properly inspected temps on arrival RC50* FC35* checked frost pattern evaporator is wet not coils on the bottom not sticky went to the back compressor warm to the touch running all the time as well fans unit progressively getting warmer unit has a refrigerant leak need a sealed sys repair R600A LOKRING KIT NEEDED 3 COUNTS SEALED SYS TECH ONLY; ordrng 1 W11546605 (evaporator) and 1 W11109499 (drier-tube) and 1 W11580057 (compressor) and 1 W11504415 (coupler) and 1 LOKRINGKIT (R600 UNIT LOKRING KIT) and 1 NITROGEN (NITROGEN) and 1 3COUNTS (SEALED SYS TECH MAJOR)
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS04
Near Hampton, VA 23669
Carl A.
Job Details: 06/17/2022
replaced all parts tested unit works as designed
We serviced a
WHIRLPOOL WASHER
Model WTW2000HW0
Near Nottingham, MD 21236
Milton J.
Job Details: 06/17/2022
Complaint cord damage. Installed new Power Cord as ordered by previous tech. Manually tested all functions. Unit is functioning properly. -MJrob
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Perry Hall, MD 21128
Milton J.
Job Details: 06/17/2022
"CX complaint unit not making ice. Inspected and the ice box fan not running in test 36. Pulled the roof panel and took a voltage reading 3 pin and 8 pin of the ice box assembly connector and no voltage. Also found when I did the ice maker fill test the dual valve was very loud. Ordering new Control, Dual Valve and also Ice Box Fan just in case. -MJrob; ordrng 1 WPW10675033 (Control) and 1 WPW10341329 (Dual Valve) and 1 W10846539 (Ice Box Fan)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Perry Hall, MD 21128
Milton J.
Job Details: 06/17/2022
Cx complaint unit not cooling. Inspected and found the evap fan was stalled and had to jump it with my fingue. Stopped the test and then had to jump start again but after then was starting with out assistance. Ordering Evap Fan. -MJrob; ordrng 1 W11559968 (Evap Fan)
We serviced a
WHIRLPOOL RANGE
Model KCGC506JSS00
Near Earleville, MD 21919
Alexander W.
Job Details: 06/17/2022
"CX stated unit not lighting properly tested inspected and verified cx complaint installed part per previous diag tested unit, unit is now operating as desgined job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Berlin, MD 21811
Michael E.
Job Details: 06/17/2022
"CX complaint: no cool. Tested and verified complaint. Compressor had not been running at all. Unit has been unplugged for days. Compressor tries to start for a few seconds. Windings at 6, 6, and 12. 120vac at unit and drops to 119 for a second when compressor starts.Replaced start device but still the same. Amp draw when starts shot up to 22 amps and then down to 9 amps. Ordering compressor W11370574, coupler W11506635, and dye drier W10143759 per TF. 2 count and SS tech needed. Cannot reschedukle due to SS tech needed.; ordrng 1 W11370574 (compressor) and 1 W11506635 (coupler) and 1 W10143759 (drier (service))"
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near North Potomac, MD 20878
Julian H.
Job Details: 06/17/2022
CX complaint about unit not making ice inspected and found that bail arm wasnt attached to icemaker (not caused by CX) connected and secured it back to proper position found that icemaker was turned off set bail arm down and cycled right away and filled with water
We serviced a
JENN-AIR MICROWAVE
Model JMW2427IM02
Near Potomac, MD 20854
Roberto I.
Job Details: 06/17/2022
Replaced parts and ran a couple of cycles. The unit worked as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Hampton, VA 23669
Carl A.
Job Details: 06/17/2022
"cx complaint of unit stopping in a short cycle,checked unit to find no error codes at thi9s tiime,found that the connector on drain pump not fully seated reseated connector tested unit works as designed"
We serviced a
WHIRLPOOL FREEZER
Model WRB322DMBM03
Near Gambrills, MD 21054
Alexander D.
Job Details: 06/17/2022
"cx complaint fz light out, intermittently sizzling noise in fz and bale arm on icemaker gets in the way of pulling upper fz drawer out. advised cx sizzling noise is normal, sound of frost melting and dripping onto element during defrost. fz light working at this time but can see signs of door not sealing sometimes. no gaps in gasket and slide rails are good. advised cx to open fz from center of handle and showed how the tracks can get out of alignment from pulling from not center of handle. cx understands. found bale arm not hitting tapered part of ice container so it blocks drawer from pulling out. seems bale arm drops down further than usual. ordering icemaker to see if that helps, cx may need to get in habit of pulling drawer from left side. scheduled return for 6/21; ordrng 1 W11556926 (icemaker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF707ESS01
Near Rockville, MD 20852
Roberto I.
Job Details: 06/17/2022
Replace parts and turned power on. Compressor and fans started. Unit good to go.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Glen Allen, VA 23059
Thomas B.
Job Details: 06/17/2022
"Cx complaint unit is not working properly inspected unit removed and replaced the cover, fan, and the drip pan tested and Inspected for proper use unit now functions normally."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH75021HZ0
Near Glen Allen, VA 23059
Thomas B.
Job Details: 06/17/2022
Cx complaint unit is not working properly inspected unit found door coming apart will not stay in one piece quoted for repair cx declined paid service call by CC
We serviced a
WHIRLPOOL OVEN
Model CWE5800ACB25
Near Middle River, MD 21220
Milton J.
Job Details: 06/17/2022
Complaint upper oven door falling. Arrived to diagnose and CX said he had canelled online. No service provided. -MJrob
We serviced a
WHIRLPOOL OVEN
Model JGRP436HL01
Near Rockville, MD 20852
Roberto I.
Job Details: 06/17/2022
"Replaced left long shaft, gas control valve and dsi board. The leveler worked ok. Ran a bake cycle, the oven preheated and worked as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Gaithersburg, MD 20879
Ricky E.
Job Details: 06/17/2022
"installed compressor and verified operation, unit cks ok.."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC36FTS02
Near Silver Spring, MD 20902
Israel R.
Job Details: 06/17/2022
Installed new control and tested. Unit is back to notmal operations.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM354DSS4
Near Ellicott City, MD 21042
Robert L.
Job Details: 06/17/2022
"installed sump per previous, tested all ops ok"
We serviced a
KITCHENAID OVEN
Model KEBC247VWH03
Near Silver Spring, MD 20902
Israel R.
Job Details: 06/17/2022
Customer complaint unit is not heating lower over. I pulled unit out and found the unit is not sending 240 to the only 120. The board is bad again. I notice both broiler element are warping and most likely is causing extra stress on the board. Customer said he is going to send the board for repair. And to replace the element. Collected for element. Customer is calling back when he has the board and we can come back and replace all elements and board. Owes 165; ordrng 2 WPW10207400 (elmnt-brol 141.21)s and 2 WPW10207398 (elmnt-bake 113.23)s
We serviced a
MAYTAG DRYER
Model MED3500FW0
Near Chesapeake, VA 23321
Anthony D.
Job Details: 06/17/2022
"cx complaint unit will not start checked unitverifed 240vac from outlet, door switch checked good at .4 ohms at control aslo motor circuit checked good at 2 ohms which lead me to belive control is bad called tech line spoke with rich sr#7733907715 to verify finding was advised to replace control collected service call fee $120 before diagnosing unit due to costumer dealing with personal issue had control with me to complate repair but was unable to due so because cx not being present to approve qoute as follows W11537223 control $148.50 labor$110.00 shipping $15.00 tax $8.91 subtotal $282.41 8887756937"
We serviced a
MAYTAG FREEZER
Model MZF34X16DW06
Near Chesapeake, VA 23322
Austin D.
Job Details: 06/17/2022
sr7733909688 Andrewcx complaint the unit is not cooling without making a noise. checked the unit and found no abnormal noises. called techline and was told to order the fan motor and shroud.; ordrng 1 WP2169142 (fan blade) and 1 W11499658 (motor fan) and 1 W10574469 (shroud)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWHZ01
Near Chesapeake, VA 23322
Austin D.
Job Details: 06/17/2022
cx complaint the unit was not cooling correctly and also was not responding to correct commands. unit will need a new overlay since the control alone did not repair the unit. ordering all parts needed to resovle the issue. cx agreed.; ordrng 1 W10632601 (overlay) and 1 W11416469 (housing)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Richmond, VA 23222
Joseph D.
Job Details: 06/17/2022
found air leak at water fill tube reset and unit now without ice in fil tube. working properly
We serviced a
WHIRLPOOL ICE MAKER
Model KFXS25RYMS4
Near Glen Allen, VA 23059
Thomas B.
Job Details: 06/17/2022
Cx Complaint unit is not working properly inspected unit found ice maker will not cycle units passed all tests thermistors and door inputs all respond properly only item left is the ice maker itself and the main control was requested to try ice maker first then control at worse case. Teeth on ice maker are very loose there is some ice in the bin about cup and a half full. Reordering ice maker; ordrng 1 W10882923 (icemaker)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Richmond, VA 23223
Joseph D.
Job Details: 06/17/2022
reseated freezer drawer rails to enable proper seal of freezer. unit now working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHW04
Near Chester, VA 23836
Chris B.
Job Details: 06/17/2022
cx complaint problem still procist unit needs filter housing and cover WPW10394053 cx stated they would like fridays; ordrng 1 WPW10394053 (filter housing)
We serviced a
WHIRLPOOL FREEZER
Model WRF535SWHZ05
Near Fairfax, VA 22030
Christian C.
Job Details: 06/17/2022
"Cx complaint unit is not dispensing water or ice, unit is leaking from freezer, and right RC door gasket is torn. Inspected unit filter was hard to remove. Once removed and put back water is now working. Tested IM jumped T and H and motor cycled. Checked evap and evap drain is clear. Water is coming from the IM. Will use IM on return visit. Ordering gasket, regulator and pex tubing.; ordrng 1 W10830162 (gasket) and 1 W10786952 (regulator) and 1 W10267701RP (pex tubing)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Gainesville, VA 20155
Demonte S.
Job Details: 06/17/2022
Installed the Wire Harness. Tested the unit. No Leaks. Unit is working as Designed.
We serviced a
WHIRLPOOL WASHER
Model MVWB855DC3
Near Bristow, VA 20136
Demonte S.
Job Details: 06/17/2022
"Inspected the unit. Found that the cx is saying that the Washer is moving in the Wash Cycle. Ran Service Diagnostics on the unit. No Error Codes = 8:88. I then checked the suspension. Pushed down on the Drum then let it go. Drum doesn't bounce once Drum is let go. Suspension is good. I then ran Service Test 51 on the unit. Wash finished Service Test with no error codes. I then ran Rinse & Spin. Washer didn't move at all. Checked under the unit. Found Gearcase Oil everywhere. Oil is on the Motor, Clutch, Slider. Unit will need the Gearcase = W11393685, Slider = W10734521, Stator = W10915700 & Clutch = W10754448. If the cx calls back order these parts. Don't go without parts. Cx paid by card. Cx is paid in full. ( Any questions please check Sd Pictures.); ordrng 1 W10754448 (Whirlpool Washer Clutch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Aldie, VA 20105
Daniel J.
Job Details: 06/17/2022
unit stops cooling customer has to uplug unit to have the unit start to cool again checked for frost build up none present conpressor running and condenser fan no ice build up frost pattern even replaced control
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Stafford, VA 22554
Robert W.
Job Details: 06/17/2022
"Replaced Clutch, inner clutch, control and gearcase. Unit calibrated and tested unit is working properly."
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near Woodbine, MD 21797
Justin S.
Job Details: 06/17/2022
swapped all 12 lights. cx see the refrigerator right side middle light is sticking out some(pic). swapped the light with another and that module now sits flat but the same location isnt sitting flat(pic). called tech support and spoke with a joel. had me sand down and break off a plastic tab(pic). said thats the best it going to get. took pic with measurements on it to show about a 1/16th of an inch gap.
We serviced a
KITCHENAID FREEZER
Model KRFF507HPS00
Near Annapolis, MD 21401
Shawn D.
Job Details: 06/17/2022
cx compalint leds out and kitchen aid said no charge and gave him scode number. inspected unit confmred bad led in freezer. replaced led then tested all now work. unit is good sp w11460554d - special project s191aq - parts and labor
We serviced a
WHIRLPOOL COOKTOP
Model WFG515S0JS1
Near Arlington, VA 22201
Dustin F.
Job Details: 06/17/2022
"CX complaint burner issues6/17/2022 - Replaces burner caps and tops, still had issues. inspected unit, found both igniters for left front and right front are defective. ordering all 4 brand new igniters.; ordrng 2 W11453940 (Igniters L)s and 2 W11453920 (Igniters R)s"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near West Springfield, VA 22152
Lloyd B.
Job Details: 06/17/2022
"Cx complained of a gas smell. Inspected the unit and with a sniffer, could not find a leak. Cx has a video with a tech using the same sniffer and it was going off near the gas regulator. Ordering new gas regulator. Explained to safety. Same sr; ordrng 1 W10861656 (gas regulator)"
We serviced a
KITCHENAID DISHWASHER
Model KUDS35FXSS8
Near Washington, DC 20009
Samuel R.
Job Details: 06/17/2022
cx complaint unit is leaking.found unit to leak from dispenser.unit will need a new dispenser.also cx would like tp replace padding as it got mildew.called into office to reschedule and order parts cx owes labor
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS04
Near Washington, DC 20002
Samuel R.
Job Details: 06/17/2022
replaced switch.also badge was not missing was still on old door but could not remove without damaging badge.installed new one and unit is now good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Kensington, MD 20895
Israel R.
Job Details: 06/17/2022
Installed new control and tested. Unit is back to normal operations.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near North Bethesda, MD 20852
Roberto I.
Job Details: 06/17/2022
"Cx complaint warm temperature in the Rc, frost on the back and water on the bottom of the Rc, several lights not working, no iceConfirmed frost buil up on rc evap and cover, also the drip pan is warped. Tested icemaker, no errors, harvesting ok, thermistor ok, icebox fan ok, water fill ok. Found 11F in the Rc most lokely caused by the defros issue and this prevent ice production. Fc fan ok. Tested lights, found bad module in the Fc. Ordering drip pan kit W11457241 and Fc led module W10695459. Pre id evap fan assy to be installed on return. Cx paid in full ($549.09). Return visit 6/23/22; ordrng 1 W11457241 (drip pan kit) and 1 W10695459 (led module)"
We serviced a
JENNAIR COOKTOP
Model JED8230ADB
Near North Potomac, MD 20878
Julian H.
Job Details: 06/17/2022
GOT HERE CX called an electrician and correct power checked L1 120vac L2 123vac N 0vac L1-L2 244vac called TL7733836045 checked power to switch 120vac to middle connector when switch fan on on HI 10vac Lo 88vac problem with switch part NLA TL advised that could have an issue with fan as well after replacement of switch explained CX about cant continue with call because part is NLA and we dont use aftermarket pcs; ordrng 1 WP74005785 (blower mot) and 1 71001564 (switch fan part NLa) and 1 WP74005785 (blower mot)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Portsmouth, VA 23703
Anthony D.
Job Details: 06/17/2022
cx complaint unit leaking shecked unit found F6E4 float switch open when test mode was entered checked float was working properly and that micro switch ohmed good at .4 ohms when closed OL when open ran diagnostic cycle no leaks prestent during or after diag cycle pulled door apart checked seal on dispenser drain hose connection good with proper installation water line good with proper installation unit working as designed reminded cx of proper loading techniques to avoid obsrtuction of float switch or spray pattern
We serviced a
WHIRLPOOL WASHER
Model MHW6630HC3
Near Hampstead, MD 21074
Sal R.
Job Details: 06/17/2022
"CX complaint is that the tuni is not shutting off. I found that the the unit drain pump is attempting to drain , but is burnt out. I am ordering 1 drain pump and 1 pressure switch. Both parts are avalible, I have set a return date for 6/21.; ordrng 1 W11458345 (drain pump 65 @ tribs) and 1 W11316246 (pressuer switch 33@ tribs)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Lineboro, MD 21102
Sal R.
Job Details: 06/17/2022
CX complai t was that the tuni would not spin or agitatge. I found that the belt was torn. I replaced the belt and unit test good.; used 1 WPW10006384 (belt) from stock
We serviced a
KITCHENAID DISHWASHER
Model KUDS35FXSS8
Near Washington, DC 20009
Samuel R.
Job Details: 06/17/2022
cx complaint unit is leaking.found unit to leak from dispenser.unit will need a new dispenser.also cx would like tp replace padding as it got mildew.called into office to reschedule and order parts cx owes labor
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Georgetown, DE 19947
Frederick R.
Job Details: 06/17/2022
CX complaint is food in RC freezing. Inspected unit and verified complaint. CX never received an owners manual for unit and did not know you couldnt put produce or water based vegetables on top shelf because of freezer air coming in from diffuser. Explained to CX how to avoid this in the future. Unit is working as designed. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Baltimore, MD 21229
Shane M.
Job Details: 06/17/2022
"sealed system issue. took evap cover off, found frost only 2 sets of coils. SDPICS. tech line SR#7733905358 2CT; ordrng 1 W11546605 (evap) and 1 W11504449 (fitting) and 1 W11506619 (coupler) and 1 W11580057 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (fitting) and 1 W11506619 (coupler) and 1 WPW10143759 (drier) and 1 W11504433 (fitting) and 1 W11504447 (fitting) and 1 R600a"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Alexandria, VA 22305
Emmanuel R.
Job Details: 06/17/2022
"heating element - sp w11540964 - special project s17304 - pre-id heater bushing w11537778, installled heater element ,tested for leaks, unit is working as designed."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Harpers Ferry, WV 25425
Danny R.
Job Details: 06/17/2022
i found float switch pushed up and making unit has a code . adjusted the switch and now it works checksok
We serviced a
WHIRLPOOL DRYER
Model WED5100HC
Near Hagerstown, MD 21740
Danny R.
Job Details: 06/17/2022
unit is a rent center unit . hindge was loose and bucking not letting door to shut the hole way adjusted the hindge tightened and ajusted the front panel now door closes checfksok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Richmond, VA 23231
Chris B.
Job Details: 06/17/2022
cx complaint unit will not make ice as desighned nor flow water inspected unit confirmed cx complaint found when water filter is removed. unit flows water to cup and im as desighned advised cx to replace filter cx stated they are on well and filter is 5 months old advised cx to get inline house filter unit working as desighned
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Arlington, VA 22207
Dustin F.
Job Details: 06/17/2022
"CX Complaint: ALL Lights went off in cabinet6/17/2022 - DF verified all lights were off, ( 2 WERE SEVERELY DIMMED) Units fans still move air and all product still remains cool per CXDF Found SP#-S84638 Detailing the covered replacment of all 12 LEDS, Covers Parts and Labor, Ordering 12 LEDS and charging CX $120.00 Service Fee via Credit Card; ordrng 12 W11484836 (LED Light)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Odenton, MD 21113
Alexander D.
Job Details: 06/17/2022
"cx complaint ice container cracked on bottom because getting big bricks of ice in container. inspected unit and verified complaint. cycled icemaker and once heater started to melt ice to harvest, icemaker started dripping from a screw. icemaker leaking causing bricks of ice. quoted 618.55 for replacing icemaker and container, paid in full with c/c. replaced ice container and ordering icemaker. scheduled return visit for 6/21. turned icemaker off so container wont break again.; ordrng 1 WPW10300022 (icemaker)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Mechanicsville, VA 23116
Joseph D.
Job Details: 06/17/2022
replaced console and failed ui to enable function of unit. now working properly.
We serviced a
MAYTAG OVEN
Model MER6600FZ2
Near ,
Tanner B.
Job Details: 06/17/2022
Installed new switches and tested unit
We serviced a
WHIRLPOOL DRYER
Model MEDC215EW1
Near Henrico, VA 23231
Chris B.
Job Details: 06/17/2022
"cx complaint unit will not dry clothes inspected unit found open element replaced elemnt charged 120 sc 110 labor 62.10 part 3.73 tax total 310.83 collected cc unit working as desighned; ordrng 1 279838 (elm), used 1 279838 (element) from stock"
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS20
Near Ellicott City, MD 21043
Robert L.
Job Details: 06/17/2022
"cx complaint upper oven not heating fully, preheats to 300, found f6e0 stored , cleared, verified programmed to correct model number, componant activated bake element never got hot, lower oven working, tested all elements, when activating upper bake can hear relay activate, possible loose connection at control or element or open element, unable to get cart under due to wall and fridge (see pic), will use control and element on retun.....rescheduled for 2 techs friday 6/24 thru office... requesting no RL due to lower back issues; saved tckt"
We serviced a
WHIRLPOOL OVEN
Model GR563LXSS1
Near Glen Allen, VA 23059
Thomas B.
Job Details: 06/17/2022
Part sent was not the correct part needed what was ordered were warming burners not the burners needed reordering correct parts; ordrng 2 W10823692 (elmnt-surf)s
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Glen Allen, VA 23060
Thomas B.
Job Details: 06/17/2022
Cx complaint unit is not working properly inspected unit found the units not drying properly. Found cx is not turning on hot water before use and no rinse aid educated cx on proper use and care tips showed cx in owners manual that water must be run to 120 F. Before operation. Also the importance of rinse aids unit now functions normally charged 120 service call
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DBL3
Near Alexandria, VA 22302
Emmanuel R.
Job Details: 06/17/2022
"Cs not cleaning dishes properly , installed dispenser that was broken and tested unit with clear glass tool. Unit is working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS0
Near Great Falls, VA 22066
Richard B.
Job Details: 06/17/2022
CX complant. Dishwasher not draining after last visit. Prior diagnosis found dishwasher needs drain pump. Installed drain pump and tested unit. Dishwasher working as designed. Job completed RB
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL0
Near North Potomac, MD 20878
Julian H.
Job Details: 06/17/2022
replaced console and working properly
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS02
Near West Springfield, VA 22152
Lloyd B.
Job Details: 06/17/2022
Cx complained the unit did not heat. Installed new appliance manager and the unit runs for 15 seconds before throwing the f1e5 error. Explained to tech support and they do not suggest further service and they should call their extended contract company. Job complete.
We serviced a
WHIRLPOOL HOOD
Model KVWB600DSS3
Near Annandale, VA 22003
Lloyd B.
Job Details: 06/17/2022
Cx complained of a noise. Inspected the unit and found the fan blades. Fixed the blades and housing and tested and there is no longer noise. Job complete
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HB04
Near Mechanicsville, VA 23111
Chris B.
Job Details: 06/17/2022
cx complaint unit light will not go out inspected unit and all coneeections confirmed complaint found faulty control ordering control; ordrng 1 W11552018 (black conrol) and 1 8206232A (bulb)
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS00
Near Fairfax, VA 22031
Jason A.
Job Details: 06/17/2022
"TSP: W10666205E >>> Charge parts and labor for the sealed system repair to Special Projects S71233 through August 31, 2023 >>> Part is wrong. Good part# Original part number W10248589 subs to WPW10608485 which is a FC evap. See SDpics. Called techline to get part# bottol of page 2 of TSP W10666205E > JJ; ordrng 1 WPW10537710 (pan-drip) and 1 W11457263 (RC evap)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Fredericksburg, VA 22407
Tanner B.
Job Details: 06/17/2022
"Installed new heater. tested unit , no leaks . Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS11
Near Mechanicsville, VA 23111
Chris B.
Job Details: 06/17/2022
replaced interlocks hinges and inner and outer door
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Mechanicsville, VA 23116
Joseph D.
Job Details: 06/17/2022
unit not affected by service pointer as it has black coated gaskets.
We serviced a
WHIRLPOOL FREEZER
Model KBSD602ESS01
Near McLean, VA 22101
Dustin F.
Job Details: 06/17/2022
"CX complaint Water Leaking6/17/2022 - Upon arrival CX was not aware of service charge, when i explained to him he wanted to know if he had another options before preceding out of pocket. I suggested WP CX service line and gave him the number. i snapped a pic of water dmg and MS. Spoke to KB at office"
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near Vienna, VA 22180
Jason A.
Job Details: 06/17/2022
CX complaint FRIGE makes ice but dispenser door doesnt open & frost on FC walls & door liner. Replaced ice door motor & door. Test cubed & crushed & water dispenses. Door closes after. LEDs - 12 - S84638 > JJ; ordrng 1 W11484836 (LEDs - 12 - S84638)
We serviced a
MAYTAG WASHER
Model MTW5740TQ0
Near Glen Allen, VA 23059
Thomas B.
Job Details: 06/17/2022
Cx complaint unit is not working properly inspected unit removed and replaced the lid switch tested and inspected for proper use unit now functions normally
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS01
Near Springfield, VA 22151
Lloyd B.
Job Details: 06/17/2022
Cx complained of no lights. Installed new led's and all the lights now work. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Henrico, VA 23228
Joseph D.
Job Details: 06/17/2022
"replacedc ontrol, unit now operating properly and unlocking properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFS20EVMS13
Near Washington, DC 20009
Samuel R.
Job Details: 06/17/2022
cx complaint unit has ice build up.found drain clogged unit needs drain tube.cx owes 116.60
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Washington, DC 20011
Samuel R.
Job Details: 06/17/2022
"cx complaint unit womnt agitate.inspected unit got no error codes.ran a service test and found unit to not agitate.unit will need a acuator,splutch and a drive belt.cx advised they will call maytag to see if they can help with cost of repair"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS03
Near Ocean View, DE 19970
Andrew W.
Job Details: 06/17/2022
"Cx complaint is unit not cooling both sections. Inspected and verified complaint. Exposed compressor and got an amp draw of .02 at idle. when the start device gets powered to try and start the unit, the amps drop to 0.00. checked for voltage coming into the unit to the start device and got 117 volts. checked with black light behind unit for signs of leaks. Exposed FC evap and checked with black light for leaks, none found. cx stated they had the unit unplugged when it stopped cooling for a few days and plugged it back in last night and buzzing sound was still there and not cooling still. shared findings with SS techs in this zone and they both agree the compressor is bad. Ordering compressor, coupler. dryer, and lokrings for this unit. cannot reschedule due to SS tech needed. Unit is R600; ordrng 1 W11574734 (compressor) and 1 W11504431 (7/5 lokring) and 1 W11506635 (coupler) and 1 W11506621 (6 lokring) and 1 W11109499 (drier-tube)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Alexandria, VA 22310
Dustin F.
Job Details: 06/17/2022
"CX complained couldnt shut door6/17/2022 - found Filter retention arm ( white lever inside filter housing) unseated, reseated the arm. tested unit, working as intended.; saved tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Aldie, VA 20105
Daniel J.
Job Details: 06/17/2022
per notes installed both fan harness fridge n freezer drip pan and invertor can feel cold air coming from fresh foods cusotomer paid labor by cc
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Shepherdstown, WV 25443
Ricky E.
Job Details: 06/17/2022
will need to contact tech line; schdld next appmnt for 6/20 MON !
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near Glen Allen, VA 23060
Thomas B.
Job Details: 06/17/2022
Cx complaint unit is not working properly inspected unit removed and replaced the control tested no draining inspected pump found pump wires broken from connector replaced connector with new connector and wiring tested and inspected for proper use unit now functions normally
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near South Boston, VA 24592
Kyle A.
Job Details: 06/17/2022
Cx complaint of bad control. Did confirm unit is turning itself off and on aswell as activating random buttons ordering control and ui.; ordrng 1 W11550649 (Control) and 1 W11325569 (Ui)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Kensington, MD 20895
Israel R.
Job Details: 06/17/2022
Installed new actuator. Unit is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM03
Near Palmyra, PA 17078
Justin L.
Job Details: 06/17/2022
as per previous tech was able to access unit and replace parts. tested unit and unit now checks good no further work needed
We serviced a
WHIRLPOOL FREEZER
Model WRF560SEHZ02
Near Alexandria, VA 22304
Lloyd B.
Job Details: 06/17/2022
Cx complained of cooling issues and of frost. Inspected the unit and found a gap at the top of the freezer gasket on the right side. Applied heat around the effected part and there is a proper seal. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Queen Anne, MD 21657
Alexander W.
Job Details: 06/17/2022
CX stated unit stopping mid cycle tested inspected but cant verify cx complaint unit had F9E1 error code again spoke with Andrew from WPL tech line and he stated to have CX run unit again and when it happens to see if there is any water or suds in unit if not to order a motor so i cleared the code looked over harness just to verify no broken wires or anything else. if CX calls back i already gave qoute for sump assembly. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Arlington, VA 22204
Emmanuel R.
Job Details: 06/17/2022
"Installed both door gasket, unit is now working properly."
We serviced a
WHIRLPOOL FREEZER
Model WZF79R20DW00
Near Lewisberry, PA 17339
Bernard M.
Job Details: 06/17/2022
"Cx complaint unit wouldn't come off fast freeze. Pressed the temp settings and was able to toggle through each setting. After all LEDs were lit the temp alert LED would flash then chime. Set for recommended setting and closed the door. Opened door and the fast freeze LEDs were lit and the alert went off. Replaced control using pre-id parts, toggled through each setting and the temp alert didn't go off. Set unit on recommended. Ubnit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near Richmond, VA 23228
Joseph D.
Job Details: 06/17/2022
freezer door with dent on panel. must replace again.; ordrng 1 LW10636409 (dor-fip)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Towson, MD 21286
Neil H.
Job Details: 06/17/2022
replaaced the right side rc door checked good 175 collected.
We serviced a
KITCHENAID REFRIGERATOR
Model KUDR204ESB00
Near McLean, VA 22101
Dustin F.
Job Details: 06/17/2022
"Spoke With CX, CX only Wants EW to perform the repair. CX is PAID in Full; saved tckt"