We serviced a
JENN-AIR MICROWAVE
Model JMW3430DP02
Near Powhatan, VA 23139
John P.
Job Details: 08/29/2023
"CX complaint unit not working checked unit found error code f2e1, unable test ordering UI.; ordrng 1 W11236885 (Ui)"
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRB08
Near Elizabethtown, PA 17022
Fred G.
Job Details: 08/29/2023
i was able to access unit and replace the contorl and ice maker as per previous tech. i tested IM and found it now works as design. unit checks good. advised cx to move unit inside
We serviced a
WHIRLPOOL DRYER
Model MED3500FW0
Near Richmond, VA 23235
John P.
Job Details: 08/29/2023
"CX complaint unit making noise checked unit found noise coming from belt tensioner along with belt separating. Replaced tensioner ordering belt.; ordrng 1 W10837240 (Pulley JP/vs) and 1 WPW10112954 (Belt), used 1 W10837240 (Pulley JP/vs) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Tysons, VA 22102
Jason A.
Job Details: 08/29/2023
CX complaint WASHER door doent close align. Sometimes wont start cycle. Found F8E1 error. Verified water connections cold & hot water & good flow. Cleared code & ran test wash. Door has to be almoset held close so it can lock. Parts OOS > JJ; ordrng 1 W11565030 (latch) and 1 W11578223 (bellow)
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Richmond, VA 23234
John P.
Job Details: 08/29/2023
Install control testing unit working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Midlothian, VA 23114
Joseph D.
Job Details: 08/29/2023
Leveled calibrated customer struck on load side unit was off balance unit now sitting properly and spending as designed; ordrng 1 W11396716 (Suspension)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78519LZ00
Near Chester, VA 23831
John P.
Job Details: 08/29/2023
Final cover plate not removed upon installation remove cover plate tested unit working as designed
We serviced a
WHIRLPOOL DRYER
Model LGQ8611LW1
Near Hummelstown, PA 17036
Fred G.
Job Details: 08/29/2023
cx complaint unit put off a gas smell mid cycle. I found unit does heat. I found units ignitor does come on and unit lights. I found unit does cycle. I used combustion leak detector and found no signs of a gas leak. i ran unit for 20 mins with the meter not picking up any signs of gas. unit checks good.
We serviced a
KITCHENAID FREEZER
Model KRSC503ESS01
Near Alexandria, VA 22315
Lloyd B.
Job Details: 08/29/2023
"Cx complained the unit had temperature fluctuations. Inspected the unit and found that currently, the temp is 35 is -2. Cx says the temp has reached 28 degrees rc to 42 and fc go to -7 to 34 degrees but currently is ok. Checked the 3 way valve and it is seated and works in step 4. Unit needs new control and user interface; ordrng 1 W11172798 (control)"
We serviced a
AMANA DRYER
Model NED5800HW1
Near Palmyra, VA 22963
Danny R.
Job Details: 08/29/2023
replaced blower unit checksok blower was broken not motor
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Carrollton, VA 23314
Justin W.
Job Details: 08/29/2023
"cx complaint unit not working. checked unit to find drain pump ohming 80 ohms. found lid latch not working either. ordering lid latch, drain pump, and control to be changed together.; ordrng 1 W11513248 (latch) and 1 W11399437 (drain pump)"
We serviced a
AMANA DRYER
Model NED4700YQ1
Near Stafford, VA 22554
Robert W.
Job Details: 08/29/2023
"CX Complaint is the unit isnt starting. Inspected unit and found good power toggle unit on and motor comes on but is binding up found the drum not sitting in place and wont rotate at all pulled unit and found roller supports have failed and is cauing drum to bind up. Replaced roller kit from V/S unit is working prioperly; ordrng 1 349241T (Roller kit), used 1 349241T (Roller kit) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Alexandria, VA 22315
Lloyd B.
Job Details: 08/29/2023
"Cx complained the unit did not make ice after power outage. Inspected the unit and found in step 19, the fascia gets 120vac, step 36, the fan came on and step 56, no error codes. Step 57, the harvest test passed. The temp in the freezer is 6 degrees. The cx did a power reset a few times. Informed cx it may be a control board after the power outage. Service declined for now. Job complete; ordrng 1 W10843055 (control)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Springfield, VA 22150
Lloyd B.
Job Details: 08/29/2023
"Cx complained the unit not operate. Inspected the unit and found that the wires on the drain are broken. Using a wire repair kit, fixed wire and tested and the unit now operates as designed. If cx calls back, order harness. Job complete; ordrng 1 W11643701 (lower harness)"
We serviced a
WHIRLPOOL WASHER
Model WTW7300DW0
Near Bridgeville, DE 19933
Michael E.
Job Details: 08/29/2023
"CX complaint: stops in cycle. Testeed and verified complaint. F0E5, F2E1, F6E3 error codes. When tried to start, console went blank when should have started and it did this every time. From control to UI we are only getting 0.5vdc and 3vdc. Incorrect voltage. Quoted CX price to replace control W10812422 and saved quote. CX paid 120.00 for service by check. CX did not approve repair at this time. Job is complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KSRP25FNSS00
Near Bethesda, MD 20817
Roberto I.
Job Details: 08/29/2023
"Replaced parts, tested water dispenser. The water valve seems to be closing with a little delay, dropping a little more water after releasing the paddle. Cx wants to use the dispenser and see how it goes, and eventually calls back. Collected $110 with check"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Vienna, VA 22180
Jason A.
Job Details: 08/29/2023
Picked up 3 dataloggers. CX wants to see logs. FRIDGE is being replaced. Scheduled today 8/29/2023; saved tckt
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Palmyra, PA 17078
Fred G.
Job Details: 08/29/2023
"cx complaint unit is making a grinding noise. inspected unit and entered daig and found f0e9, f0e5. cleared codes and ran auto test and found did finish with out issue. I then ran a manual high speed spin and found no noise. I lifted unit and found gearcase oil all around cabinet. unit needs gearcase, slider and a 2 call count to correct issue. called office and scheduled for 9/1/23; ordrng 1 W11449841 (gearcase)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSF26C3EXY01
Near Olney, MD 20832
Julian H.
Job Details: 08/29/2023
CX complaint about unit not making ice put unit on test 25 bypass door switch & optics jumped t&h on icemaker didnt move checked power found 120vac on module not moving issue with optics & icemaker CX PIF THRU APP; ordrng 1 WPW10251076 (icemaker) and 1 W10870822 (cntrl-elec EMITTER) and 1 W10898445 (cntrl-elec RECEIVER)
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Monkton, MD 21111
Bernard M.
Job Details: 08/29/2023
"Replaced lid, now closes to run cycle, ubnit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near Fort Belvoir, VA 22060
Demonte S.
Job Details: 08/29/2023
Inspected the unit. Found that the cx is saying that the Refrigerator is leaking water. Checked the Dual Water Valve. Valve is leaking Water at the main Water Inlet Valve where the water is coming into the unit. Installed new Water Valve. Tested the unit. ( Cx must remove the 2nd Water Filter. It's causing too much pressure for the Dual Water Valve. Any questions please check Sd Pictures.) Unit is working as Designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Fort Washington, MD 20744
Shane B.
Job Details: 08/29/2023
"installed rails. door still is open on the top, right and bottom. left side is closed. with door removed rails close all the way. if door is pushed it closes all the way but opens when your hand is removed. i called techline. we found some damage to the cabinet near each roller assembly. they had me text them pictures of the damage. they labeled unit nonrepairable and advised having cx contact whirlpool."
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Perry Hall, MD 21128
Neil H.
Job Details: 08/29/2023
CX COMPLAINT THE UNIT NOT HEATING FOUND THE RELAY ON CONTROL AND THE HARNESS REPAIR NEEDED RELAY BLEW THAT POWERS THE ELEMENT; ordrng 1 W11310055 (harns-wire) and 1 W11512515 (Appliance Control Unit (acu))
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS04
Near Germantown, MD 20874
Julian H.
Job Details: 08/29/2023
replaced parts door sealing properly
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Perry Hall, MD 21128
Neil H.
Job Details: 08/29/2023
CX COMPLAINT D/W NOT WORKING FOUND THE SUMP FAULTY ORDERING NEW SUMP; ordrng 1 WDP540HAMZ0 (PUMP MOTOR)
We serviced a
KITCHENAID DOWNDRAFT
Model KXD4636YSS7
Near Davidsonville, MD 21035
Davonte
Job Details: 08/29/2023
"cx complained hood wouldnt move up and down on its own. confirmed cx complaint. motor would stop, then turn back on. after replacing motor, unit did the same exact thing. when taking the screw out of the upper and lower swing off, but stripped off. unit will need new upper arm and bolt.; ordrng 1 WPW10421280 (arm upper) and 1 WPW10422765 (screw upper)"
We serviced a
JENN-AIR RANGE
Model JDRP536HL01
Near Towson, MD 21286
Shane M.
Job Details: 08/29/2023
installed control w hinges. called techline. ordering door.; ordrng 1 W11315585 (door)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Dumfries, VA 22026
Robert W.
Job Details: 08/29/2023
CX Complaint is the unit isnt washing. Inspected unit and found error for sump tested unit and found the motor is getting power but isnt operating. Replaced sump and tested unit is working properly.
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EHL01
Near Rosedale, MD 21237
Shane M.
Job Details: 08/29/2023
cx complaintt the unit stopped making ice. found icemaker stuck in twisted. replaced icemaker. icemaker went right into same twist called techline. door needs to be replaced.; ordrng 1 W11254959 and 1 W11262313
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Harrisburg, PA 17110
Cody H.
Job Details: 08/29/2023
"CX thought they had extended warranty through best buy. Advised cx that we were dispatched as oow, showed cx entitlements to show they were without manufacture warranty. CX is going to call best buy and see if they have extended warranty. No work done, no work needed unless cx calls in and is willing to pay out of pocket or dispatched correctly."
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS03
Near Millersville, MD 21108
Israel R.
Job Details: 08/29/2023
Installed new UI and teted. Unit is back to normal operations.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ
Near Manassas, VA 20109
Justin S.
Job Details: 08/29/2023
CX LOWES complaint per customer does not work. no physical damage. Unit iS badly damaged at rear of unit. Unit will need a new sump and tub to repair the damage. Ordering p/n#s W11409865(tub) W11416363(Sump); ordrng 1 W11409865 (tub) and 1 W11416363 (sump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Lebanon, PA 17042
Justin L.
Job Details: 08/29/2023
"Was able to access unit and found ice production in the fc along with frozen items. Removed evap cover and found full frost pattern but fan not moving but was getting 120.2VAC. Replaced control, fan with harness and leds. Plugged unit in and fan worked and developed full frost pattern. Contacted techline and spoke to TJ. Not a sealed system at this time. Documented and informed cx to give 48 hrs for conistant ice production. Unit now checcks good no further work needed"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW
Near Chantilly, VA 20151
Justin S.
Job Details: 08/29/2023
CX LOWES complaint cust says cracked tub (?). no physical damage. Found unit was badly damaged. Carefully put unit on its side and found a large 6inch crack along the middle of the tub. Ordering P/N: W11219115(Tub); ordrng 1 W11219115 (tub)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near York, PA 17401
Sal R.
Job Details: 08/29/2023
"CX complai t is that the unit is not making ice. I found that when jumoping the icemaker , there is no movment from the Icemaker motor. I am ordering 1 ice maker (W11546935), Once the contract is apporved, please have someone from the office call to set a return date.; ordrng 1 W11546935 (Icemaker)"
We serviced a
JENNAIR COOKTOP
Model JGD3536BS00
Near Bethesda, MD 20817
Roberto I.
Job Details: 08/29/2023
"Cx complaint RR burner not lighting properly.I was unable to replicate the issue, the burner worked ok to me every single time I tested it. The cx wants the burner replaced. The screws on the RR burners are stuck/rusted and must to be drilled. I was able to remove all the other screws, but they are rusted and should be replaced. Quoted repair $458.51 with $145 labor for RR burner 74007736, RR orif holder WP7527P00460, and 10 screws 3368921 replacement. Owner not present, office collected $120 by the phone. Left the quote with the person in the house; ordrng 1 74007736 (RR burner) and 1 WP7527P00460 (RR orif holder) and 10 3368921 (screw)s"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near York, PA 17401
Sal R.
Job Details: 08/29/2023
"CX complai t was that the unit was making a odd sound. I was able to enter diag and fou d no error codes. I inspected the underside of the unit and foun d no issues. I ran 2 auto test , a manuel high speed spin and agitate. I also ran a recalibration and found no noise concerns. CX will capture a 10-15 sec video if noise happens again."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near Harrisburg, PA 17109
Cody H.
Job Details: 08/29/2023
Was able to access unit and replace parts per previous visit. Unit now works as designed. No further work needed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WGE745C0FS05
Near Culpeper, VA 22701
Eric F.
Job Details: 08/29/2023
"Confirmed cx complaint unit front right burner non functional. Checked burner, burner has continuity, no visible issues. When I turned the switch it hummed like it was going to send power then nothing happened, no power to element. Ordering infinite switch, will use burner if there are any additional issues.; ordrng 1 W10312185 (switch-inf)"
We serviced a
JENN-AIR REFRIGERATOR
Model JUCFP242HX11
Near Warrenton, VA 20186
Ezra M.
Job Details: 08/29/2023
lower door gasket adhering to cabinet preventing door from opening. ordering door gasket for lower door.; ordrng 1 W11568947 (lower door gasket)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Middle River, MD 21220
Shane M.
Job Details: 08/29/2023
"cx complaint the unit isnt draining. found broken glass in drain. removed piece, now unit draining properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 08/29/2023
Cx complaint unit stopped making ice. Inspected unit and took FC temp and found 0 degrees. i found fill tube heater has failed allowing fill tube to freeze. unit needs FC door and a 2 tech to correct unit. i did steam tube out to get the cx by. khkqq advised cx door takes 8-10 weeks. once in cx will call to set up a return visit.; ordrng 1 LW11026425 (FC DOOR) and 1 w10271540 (fitting)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Laurel, MD 20707
Leon
Job Details: 08/29/2023
cx complaint upper wash arm broken off of dish rack. confirmed i ssue removed manifold and twisted fixture back into place. tested unit it now works if problem remains cx will need manifold assembly W11545334
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Newport News, VA 23608
Orbie
Job Details: 08/29/2023
replaced heater. advised cx to monitor unit. appears to be working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Glenarden, MD 20706
Leon
Job Details: 08/29/2023
cx complaint self clean still not working. called whirlpool to document case and reviewed self clean/steam clean features for better understanding.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Brunswick, MD 21716
Ricky E.
Job Details: 08/29/2023
"installed parts, unit cks ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM03
Near Fairfax, VA 22032
Christian C.
Job Details: 08/29/2023
"Installed compartment thermistor, evap thermistor, and control box. Tested unit reading .96 amps while compressor is on. No frost on evap. Block of ice at cap tubing. SS repair 2 count.; ordrng 1 W11125124 (compressor) and 1 WPW10143759 (drier) and 1 WPW10350564 (run capacitor) and 1 W10873801 (start device) and 1 W11506635 (coupler)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Hagerstown, MD 21742
Ken M.
Job Details: 08/29/2023
Customer complaint is that the unit is not making ice. Checked for ice maker error codes and found E2. Ran test 57 and the ice maker never moved. Unit needs a new ice maker.; ordrng 1 W11658802 (ice maker)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HBS05
Near Hanover, PA 17331
Drew B.
Job Details: 08/29/2023
"arrived to replaced compressor cx said since lat trip out the unit hadnt had hot rail or any cooling issues since moved in and out. i found the same and checked evap, checked compressor not hot and good ambient touch. the unit condenser fan was was running then stopped and twitched and came back amongst that happening i found the power to the fan wasnt 120.00 i think that fan and control need replace exspecially with the fan already not running before.; ordrng 1 W11620204 (control) and 1 W11127829 (condenser fan motor)"
We serviced a
WHIRLPOOL DRYER
Model MED5630HC2
Near Hagerstown, MD 21740
Ken M.
Job Details: 08/29/2023
Customer complaint is that the unit is running noisy. Unit tested and issue confirmed. Inspection of the unit found the blower wheel heavily caked in lint. Lint removed and wheel inspected. No damage found. Unit tested again and is working properly.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Rockville, MD 20852
Roberto I.
Job Details: 08/29/2023
"Cx complaint noise/vibration during cycle, zip tie fell off on the back.Tested unit, found drain pump vibrating against load and go pump housing. Removed front and shimmed drain pump by used a spare plastic washer. Unit tested ok. Installed a zip tie on the drain hose."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Falling Waters, WV 25419
Ken M.
Job Details: 08/29/2023
"Customer complaint is that items are freezing in the fresh food compartment and the unit has stopped dispensing water. Found that the doors were not level and there was a large gap in the right door seal, causing condensation and frost. This is also causing the unit to run constantly, causing the freezing issue. Doors leveled and heat applied to the gasket to close the air gap. Dispenser tested and found that the reservoir was frozen. Reservoir thawed. Unit is now dispensing properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ1
Near Bowie, MD 20716
Davonte
Job Details: 08/29/2023
cx complained dishes were coming out wet once wash cycle was over. confirmed cx complaint after running diag. got error code f4e2. heating open. checked all connection to heating element which were plugged in. cx didnt want repair down because he just bought uniut last week. cx will ben taking unit back to lowes
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Silver Spring, MD 20906
Ricardo S.
Job Details: 08/29/2023
"The client informs me that the unit has frost on the evaporator again, this would be the fourth time with the same problem, he does not want more repairs on the unit and he wants Whirlpool to change the unit since we have changed several parts to fix this defrost problem, so i call TL to document the call."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Pasadena, MD 21122
Dustin F.
Job Details: 08/29/2023
"Upon arrival, inspected cabinet and found it defective. Bent and warped. reordering cabinet.; ordrng 1 W10596395 (cabinet)"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Clinton, MD 20735
Shane B.
Job Details: 08/29/2023
cx complaint is the unit not heating. cx said it was just installed and the first time they used it it did not heat. terminal block is properly wired and supplying 240vac. found no blown fuses. element has continuity. ran unit and found elemet only gettign 120vac. found wire to thermostat was not plugged in. wire was just haning. once plugged in heater worked. unit is working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Lebanon, PA 17046
Justin L.
Job Details: 08/29/2023
As per previous tech was able to access unit and replace sump assembly. Tested and unit operates as designed no further work needed
We serviced a
AMANA DISHWASHER
Model ADB1400AMB0
Near Wrightsville, PA 17368
Sal R.
Job Details: 08/29/2023
"CX complaint is that the unit sometines leaks. I found that dian hoes goes into a standpipe behind the unit , but the hoses is held inplace with electrical tape. I drained the unit out and water came out of the standpipe. Service is covered under install and instruct. I advised CX to have a licensed plumber come in a correct drain hose install."
We serviced a
WHIRLPOOL FREEZER
Model WRF535SWHZ01
Near Point of Rocks, MD 21777
Ricky E.
Job Details: 08/29/2023
"fnd positive pressures when hooked up, dumped ref and pulled a vacuum and charged with nitrogen to 140 and moved a restriction.. recharged unit, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Fredericksburg, VA 22405
Eric F.
Job Details: 08/29/2023
"Confirmed cx complaint UI non responsive. Power cycled unit, tested unit, unit working as designed. Cx said issue happened after a storm, power blip likely caused lost communication between ACU and UI."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Germantown, MD 20874
Julian H.
Job Details: 08/29/2023
CX complaint about unit accumulating mold from water because dishwasher wont dry well ask CX she only uses 1 hr cycle cleaned interior & filters for her recommend to use longer cyles with hi temp heat dry selected everytime touse detergent pods & rinse aid which is critical on this model for good drying advised to clean unit once a month as well w cleaner CX PIF THRU APP
We serviced a
KITCHENAID DISHWASHER
Model KUDI02FRSS0
Near Fredericksburg, VA 22408
Eric F.
Job Details: 08/29/2023
"Confirmed cx complaint unit dispenser door latch non functional, won't stay shut. Ordering dispenser.; ordrng 1 WPW10224430 (dispenser)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIDM00
Near Harrisonburg, VA 22801
Danny R.
Job Details: 08/29/2023
found unit restricted and leaking oil. caled techline wide range out high presures from 175 to 500 and -5 to -25 was put up for review.
We serviced a
MAYTAG DRYER
Model MED6500MBK0
Near Prince Frederick, MD 20678
Shawn D.
Job Details: 08/29/2023
took dryer apart to find the lint trap super full snapped pic. could not remove blower it kept turning so broke it off then reolaced motor and blower wheel plugged unit back in and tested and sound good. asked cx how uses on this lont screen and she said 3 loads. i told cx this is brand new need to be cleaning it out every use its a firehazard. cx then put load in and said it sounds good. unit is good to go
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Ahoskie, NC 27910
Branden R.
Job Details: 08/29/2023
"cx complaint washer won't spin checked unit and found no error codes stored to unit , tested all major componets and everything checked good. did find basket when spinning a little off . disassembled and found suspin rod unseated causing unit to shake . reseated back left and tested unit is now running as designed with no shaking . unit checked good ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Warrenton, VA 20187
Ezra M.
Job Details: 08/29/2023
"cust stated previous sealed system work on unit. checked fc temps, currently at 16 between food. too warm for ice production. water in ice maker, partially frozen. checked pressures and amp draw. low side pressure at -12, amp draw at .650. filled unit to .950 amp draw and -2 psi low side. full frost pattern."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Piney River, VA 22964
Kyle A.
Job Details: 08/29/2023
Cx comppaint of unit not making ice. Did confirm poor frost pattern as well as the unit is pulling low watts. Unit has refridgerant leak. Will need to return with evap and stub.; ordrng 1 W11598434 (Evap) and 2 W11506635 (Coupler)s and 1 W11614224 (Compressor kit)
We serviced a
WHIRLPOOL WASHER
Model MVW5430MW0
Near Conway, SC 29527
Jason T.
Job Details: 08/29/2023
"Cx complaint, will not start a wash cycle tested all circuits...found shorted motor capacitor, also the drive belt slipping during manual test. Installed parts from van stock to complete the repair, ran factory diagnostics to test, calibrate and verify unit operation...working as designed.; ordrng 1 W11395618 (CAPACITOR JT VS) and 1 WPW10006384 (drive belt JT VS), used 1 W11395618 (CAPACITOR), and 1 WPW10006384 (DRIVE-BELT) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Bunker Hill, WV 25413
Ken M.
Job Details: 08/29/2023
"Customer complaint is that the unit is not completing cycles. Checked for stored error codes and found F3E2 and F2E1. Ran test cycle and the dryer ran for a few seconds, then cut off. Keypad test passed. Moisture sensor did not register contact. Control and sensor harness replaced and unit retested. Unit is working properly. Old harness left with customer."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ
Near Harrisonburg, VA 22802
Danny R.
Job Details: 08/29/2023
INSTALED PARTS CHECKSOK
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Conway, SC
Paul F.
Job Details: 08/29/2023
Customer complaint is unit hot heating properly. Found convection fan not working after preheat on convect bake. NTO part.; ordrng 1 W11620570 (control board) and 1 W11548751 (convection motor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Harrisburg, PA 17112
Cody H.
Job Details: 08/29/2023
"CX complains unit is leaking from front left side. CX states this happened multiple times now over the course of 2 weeks. Unit shows no error codes, ran unit through diagnostic test, unit did not leak during testing. While asking cx questions about if they changed how they were doing their dishes or stacking dishes or detergent cx stated they found a piece loose inside the unit before it started leaking. CX showed the loose piece which was the vent on the inner door, found inner door vent was not attached to the duct and the insulation between inner and outer door was completly soaked. Was able to reattach the vent to duct and tested unit. Unit now makes good seal and no more moisture is building in the door. Unit now works as designed, no further work needed. CX EMAIL CONFIRMED."
We serviced a
WHIRLPOOL WASHER
Model MVWX700XL2
Near Washington, DC 20002
Sherwood
Job Details: 08/29/2023
cx complaint doesnt start cycle. arrived installed harness ran calibration and automatic test. everything is now working correctly. repair complete no error codes found after repair
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Murrells Inlet, SC 29576
Paul F.
Job Details: 08/29/2023
Installed new parts. All check ok.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near South Boston, VA 24592
Kyle A.
Job Details: 08/29/2023
Installed part and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ5
Near Deale, MD 20751
Shane B.
Job Details: 08/29/2023
installed orderd part and teste dunit for cx. unit is working as designed.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Myrtle Beach, SC 29577
Paul F.
Job Details: 08/29/2023
Customers complaint is unit does not turn off. Found unit has a bad timer. NTo part.; ordrng 1 W10857612 (timer) and 1 279838 (heater)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Danville, VA 24540
Kyle A.
Job Details: 08/29/2023
Unit is shorting board out due to short on drain pump.; ordrng 1 W11603810 (Control) and 2 WP8312709 (Clips)s and 1 W10919003 (Drain pump) and 1 W10780045 (Suspension)
We serviced a
MAYTAG WASHER
Model MVWB855DC4
Near Upper Marlboro, MD 20774
Davonte
Job Details: 08/29/2023
cx complained unit was giving lid lock error. cponfirmed cx complaint. f5e3 lid lock error. also while inspecting the unit. glass door was broken off and not attached to unit. unit will need new door.; ordrng 1 W11256781 (glass lid)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near ,
Paul F.
Job Details: 08/29/2023
CUstomers complaint is no ice from the top icemaker. Found E5 error code for bad thermistor. Checked water valve and ice box fan and both check ok. NTO icemaker.; ordrng 1 W11658802 (icemaker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ
Near Chantilly, VA 20151
Justin S.
Job Details: 08/29/2023
"CX LOWES complaint icemaker issue. will not cool. no physical damage.Found a heater element was dead. Most likely unit had a frozen solid evap and fan could not push air out. Replaced heater element with Van stock. Ran all tests in service mode. All components are working including the freezer defrost element. Unit cools good; ordrng 1 WPW10495967 (heater), used 1 WPW10495967 (heater) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Rockville, MD 20852
Roberto I.
Job Details: 08/29/2023
Replaced part and ran test 97. The unit worked ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV05
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 08/29/2023
Customers complaint is tear in the right side FF gasket. Found gasket is torn and needs to be replaced. He thinks thats why the fridge and the freezer stopped cooling but I advised him a small tear in the FF gasket woiuld not cause the freezer to defrost the food. Right now temps in both sections check ok.; ordrng 1 W11368721 (gasket)
We serviced a
MAYTAG WASHER
Model MVWB865GC0
Near Gainesville, VA 20155
Ezra M.
Job Details: 08/29/2023
"noise during spin. cust had recording, noise present when drain pump on. removed drain hoses, found finishing nail in drain pump. removed, reassembled unit, tested, sounds normal."
We serviced a
KITCHENAID REFRIGERATOR
Model KBBR306ESS01
Near Frederick, MD 21704
Justin S.
Job Details: 08/29/2023
cx says the refrigerator still is not cooling good. found the temps are 48f and 0f when i arrived. set to 37f and 0f. test 1.1 shows 29f. 6.3 the refrigerator evaporator fan is blowing good. Found Refrig. evap was frozen solid. test 10.4 the refrigerator evaporator only frosts a couple of rungs. test 10.5 the refrigerator evaporator is still frosting. ui and main control just replaced for issue. called tech support and spoke with a joe. file number 7736910354. cx TO CALL BACK IN iF they want to order solnoid; ordrng 1 W10832994 (compressor) and 1 W10545670 (valve) and 1 WPW10143759 (dryer) and 1 W11429989 (solenoid(116.38)) and 1 W11506635 (coupler) and 1 W11553229 (evaporator)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 08/29/2023
Customer comlaint is unit not running. Found loose connection is terminal block. reinstalled all check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV08
Near Annapolis, MD 21401
Davonte
Job Details: 08/29/2023
"cx complained icemaker stop making ice. after inspecting unit, IM was in the off postion. turned IM on, unit harvested as should, water poured into IM. unit now working as should"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near New Freedom, PA 17349
Bernard M.
Job Details: 08/29/2023
"Cx complaint the display goes out when in use. Cx stated while unit is on, the digital display will go black but it will continue to run and heat. Placed wet towel and ran for 1 min, and it heated but display didn't shut off. Cx stated, unplugging unit turns the display back on. Ordering control panel and board, once available, contact cx to reschedule; ordrng 1 W11333816 (control panel) and 1 W11342846 (control board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near ,
Paul F.
Job Details: 08/29/2023
Customers complaint is sometimes the unit does not dispense water. Found water line frozen. Defrosted and adjusted temp. All check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WEE510S0FS2
Near Lancaster, PA 17602
Justin L.
Job Details: 08/29/2023
As per previous tech was able to access uint and replace harness. Verified connections and tested. Unit now operates as designed. Collected for labor via check no further work needed
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 08/29/2023
Installed new parts. Customer is having the issue because she is turning the knob so slowly when the burner transitions inbetween the 2 orifaces the flame goes out. When I used the burner it was working fine. All check ok.
We serviced a
KITCHENAID OVEN
Model KFGG504KPS3
Near North Garden, VA 22959
Danny R.
Job Details: 08/29/2023
found broil burner leaking gas after it has heated up caled called wp safty made report of leak . found isues with leak at orfice and pipr to burner parts wil be sent from wp to cx he wil cal back when parts are here .c3 from orffice; saved tckt
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Myrtle Beach, SC 29579
Jason T.
Job Details: 08/29/2023
"Cx complaint, knocking nosies during the cycles, found turntable motor causing the issue. Replaced turntable motor from van stock, verified all unit functions for proper operation...wokring as designed.; ordrng 1 W10642989 (motor-turn JT VS), used 1 W10642989 (motor-turn) from stock"
We serviced a
MAYTAG COOKTOP
Model MER7700LZ2
Near Chesapeake, VA 23322
Austin D.
Job Details: 08/29/2023
replaced gthe cooktop. unit is running as designed.
We serviced a
WHIRLPOOL OVEN
Model WFE525S0JS3
Near Longs, SC 29568
Jason T.
Job Details: 08/29/2023
"Installed parts to complete the repair, verified all unit functions for proper operation...working as designed."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near Chesapeake, VA 23320
Austin D.
Job Details: 08/29/2023
"cx complaint the unit is not starting. the ui is responsive but the control is not sending voltage to the sump and pump. unit is sitting idle after filling with the indicator light on washing. therefore, the unit needs a new control. ordering sump and pump as well since it may have been ran with incorrect voltage while the control was failing. returning with console but id do the control and sump and pump together and then test unit before replacing the ui.; ordrng 1 W11225084 (control) and 1 WPW10591570 (sump and pump)"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Loris, SC 29569
Jason T.
Job Details: 08/29/2023
"Cx complaint, will not finish a wash cycle, error code F8-E1 no-fill / long-fill, verified failure during test, also found drive motor slipping on the belt-hub, verified during manual test. Installed parts from van stock to complete the repair, ran factory diagnostics to test, calibrate and verify unit operation...working as designed.; ordrng 1 W11595805 (VALVE JT VS) and 1 W11283592 (motor-drve JT VS), used 1 W11595805 (VALVE), and 1 W11283592 (MOTOR) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ1
Near Chesapeake, VA 23323
Austin D.
Job Details: 08/29/2023
repalced the console and unit is now responsinve. unit is running as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Galivants Ferry, SC 29544
Jason T.
Job Details: 08/29/2023
"Cx complaint, surface temperatures very very hot to the touch, tested all surface temps, UI-Panel tested at 95 degrees, knobs 120 degrees, outer door glass 105 degrees, door handle 115 degrees. All surface temps tested within range, factory specs : Metal Knob and Handle 131°F (55°C) Plastic or plastic coated metal, Knob and Handle 167°F (75°C)Dial or Skirt of Knob +20° hotter than above figuresBare or painted metal 152°F (67°C) Porcelain enamel 160°F (71°C) Glass 172°F (78°C) Plastic 182°F (83°C) Tested all unit functions for proper operation...working as designed. Called tech line and spoke with Andrew to document findings."
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JW2
Near Zuni, VA 23898
Justin W.
Job Details: 08/29/2023
cx complaint unit not heating properly. checked unit to find sensor reading accurately at room temperature. heated oven to 350. found unit not heating hot enough during preheat. replaced control and sensor. reheated to 350 to find unit heating correctly. calibrated unit plus 15 degrees and showed cx how to calibrate. advised cx to monitor over next 30 days and call back if she needs any more assistance