Service History 88 - VIA Appliance

We serviced a

MAYTAG DRYER

Model MEDB765FW0

Near Rockville, Maryland 20852

Julian H.

Job Details: 10/31/2023

"CX complaint about unit making a squealing sound test & identified soud from pulley belt still in good condition replaced from VS tested & working CX PIF THRU APP; ordrng 1 W10837240 (idler pulley(JH VS)), used 1 W10837240 (BRACKET (JH VS)) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHW08

Near Gainesville, Virginia 20155

Daniel J.

Job Details: 10/31/2023

freezer light not always working when door is open tested by opening door no light switch not fully opening up tapped light came on replaced switch tested again light now responding to door open door closed

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Washington, District of Columbia 20011

Samuel R.

Job Details: 10/31/2023

"cx complaint unit is making loud banging noise and unit walks across room.inspected untiu and could confirm cx complaint.found unit to be unleveled.leveled unit properly and found unit to have bang on cabinet.further inspection found outer tub to be cracked and ring to be damaged.unit will need a new outer tub, tub ring and suspension W10849477, W11219115; ordrng 1 W10849477 (tub ring) and 1 W11219115 (outer tub)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Washington, District of Columbia 20011

Samuel R.

Job Details: 10/31/2023

cx complaint unit is not washing dishes.inspected unti and got error f4e3.checked connections and connections are good.found no broken wires.motor is getting 120v but woukd not run.unit will need a new sump assembly W11665769; ordrng 1 W11665769 (sump pump)

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Dumfries, Virginia 22026

Robert W.

Job Details: 10/31/2023

"CX Complaint is the unit isnt washing, Inspected unit and found an error for vent motor ran diag and found unit is filling, DW isnt washing found motor is getting power but not washing vent ohming out of range. Ordering vent and sump; ordrng 1 W11414073 (Vent)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF550SAHS

Near Woodbridge, Virginia 22191

Robert W.

Job Details: 10/31/2023

"CX Complaint is the unit is shutting off, Inspecyed unit and found the unit has no error codes and is working properly washing and wotking as it should. unit is working properly tighten up mount."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Woodbridge, Virginia 22191

Robert W.

Job Details: 10/31/2023

CX Complaint is the water giving off tasted and smell. Called tech line and explained the issue techline said nothing in unit will give this issue and tech line said nothing to replace.

We serviced a

WHIRLPOOL WASHER

Model LTE5243DQ3

Near Annapolis, Maryland 21403

Shawn D.

Job Details: 10/31/2023

cx complaint unit is not spinning or draining. inspected unit and water is in tub. ran spin cycle and does nothing. when you close lid you dont hear the click from switch but if you push it down with screw driver it clicks so pushed down with screw driver and unit spins and drained good. door switch is the issue. gave cx quote and he agreed. part is instock so called into offie and rescheudled for 11/2/23 cx owes for labor on return; ordrng 1 WP3355806 (lidswitch 35.15)

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFZ09

Near Bethesda, Maryland 20817

Roberto I.

Job Details: 10/31/2023

"Replaced Fc door, it alifned perfectly with the Rc door, no other parts were needed"

We serviced a

MAYTAG WASHER

Model MED7230HC3

Near Carrollton, Virginia 23314

Zachery R.

Job Details: 10/31/2023

"cx complaint unit not showing entire display, and when unit is displaying as designed unit will randomly display check vent and cx will have to unplugged unit to reset then unit will work intermittently. checked unit, unit has proper voltage supplied, unit has good airflow, could not duplicate issue, ordering parts needed to complete repair.; ordrng 1 W11618917 (control) and 1 W11413567 (facia) and 1 WP8577274 (thermistor)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Bel Air, Maryland 21015

Neil H.

Job Details: 10/31/2023

REPLACED THE ICE MAKER AND EVAP ICE BOX FAN UNIT PASSED HARVEST AND FILL TEST WHEN I REMOVED I/M ONLY SMALL SQUARES NOT FILL CUBES AS IF EITHER THE I/M HOLDING CUBES IN I/M UNTIL THEY MELT OR THE FILL LINE FROZE BUT EVERYTHING CHECKED GOOD AND WATER PRESSURE STONG WITH FILTER IN OR OUT

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Ellicott City, Maryland 21043

Israel R.

Job Details: 10/31/2023

Got to the door and the customet told me that he forgot to cancel and that the unit is working. I moved on.

We serviced a

MAYTAG OVEN

Model MGS5870ADQ

Near Bethesda, Maryland 20814

Roberto I.

Job Details: 10/31/2023

"CX complaint the oven preheats but doesn't keep the temperature.Ran a bake cycle, found the igniter dragging 2.7A. Quoted repair $327.42, with $125 labor for bake igniter 74007498 replacement. Cx needs motre time to make a decision. Collected $139; ordrng 1 74007498 (bake igniter)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Richmond, Virginia 23223

Joseph D.

Job Details: 10/31/2023

"Replaced compressor and charged to 150 psi, unit holding charge but compressor will not start , must reorder compressor. Returning tech vacuum amd charge and try with new start device and see if compressor overheats ; ordrng 1 WPW10507886 (Compressor)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Prince Frederick, Maryland 20678

Shane B.

Job Details: 10/31/2023

"cx complaint is the unit displaying F8E1. confirmed complaint. found F8E1, F0E7 saved. cleared code and ran hot and cold valves. both have good flow. ran service cycle. unit completed cycle with no issues. blew through pressure hose. it did not feel clogged. ordering control baord and lower harness. schedule when apporved and when parts are avialble.; ordrng 1 W11510463 (control board) and 1 W11568984 (lower harness)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Ashburn, Virginia 20147

Simon

Job Details: 10/31/2023

Installed LID unit good to go.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAM04

Near Greenbelt, Maryland 20770

Leon

Job Details: 10/31/2023

"Replace water filter housing housing testing unit bleed it most of the air out the filter. No leaks, everything worked as it should."

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Silver Spring, Maryland 20902

Brian F.

Job Details: 10/31/2023

"Cx states unit leaks, inspected, found spatula in top rack in between door and gasket. Removed spatula, reinstalled gasket, entered diagnostic mode, cleared saved FAE2, ran service test cycle, completed with no errors, no leaks. Ran 2 more test cycles with unit pulled from install to make sure no other leaks. Unit is now working properly."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS05

Near Washington, District of Columbia 20008

Samuel R.

Job Details: 10/31/2023

cx complaint unit is not dospensing water or making ice.found unit to get water but not dispense.inspected unit and found resivior frozen.unit will need perma gum to help seal resivior from freezing up again 212643; ordrng 2 212643 (perma gum)s

We serviced a

WHIRLPOOL DISHWASHER

Model GU2475XTVY0

Near Silver Spring, Maryland 20902

Brian F.

Job Details: 10/31/2023

"Cx states unit leaks after about 15 minutes. Removed outer door, pulled unit from cabinet. Ran normal cycle, found water leaking from vent. Removed vent, cleaned vent, gasket, and deflector, reinstalled, tested, leak has stopped. Unit is now working properly."

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SKZ2

Near Manheim, Pennsylvania 17545

Justin L.

Job Details: 10/31/2023

"Cx complaint unit leaving food residue on dishes. Was able to access unit and verify model and serial. Entered diagnostic to find no saved codes. Ran auto test and went through no issues. Unit fills, drains, and pumps no issues. Found large pieces of food in filter along with hair and produce stickers. Went over pre-rinsing with cx and reccomended a clean cycle with affresh. At time of visit unit is operating as designed cx instruct fulfilled. No further work needed"

We serviced a

WHIRLPOOL WASHER

Model Wtw4855hw1

Near Baltimore, Maryland 21211

Shane M.

Job Details: 10/31/2023

cx complaint the unit leaking. found weak suspension. found leak near left suspension. unit needs suspension & outer tub. quote for the repairs $681.40 cx paid svc by card

We serviced a

KITCHENAID FREEZER

Model KRMF706ESS01

Near Moyock, North Carolina 27958

Branden R.

Job Details: 10/31/2023

came out and replace all parts on unit . tested unit is now running as designed .

We serviced a

KITCHENAID DISHWASHER

Model KDTM704KPS1

Near Bel Air, Maryland 21015

Neil H.

Job Details: 10/31/2023

CX COMPLAINT THE SILVERWARE AND DISHES STILL WET AT THE END OF THE CYCLE FOUND RINSE AID WAS OFF AND I RAISED IT TO 5.9 AND I ACTIVATED THE HEATER UNIT CHECKED GOOD.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Falls Church, Virginia 22046

Lloyd B.

Job Details: 10/31/2023

Cx complained the unit leaked. Cleared drain line and installed new drain pan. Job complete

We serviced a

JENN-AIR REFRIGERATOR

Model JF36NXFXDE01

Near Poolesville, Maryland 20837

Ricardo S.

Job Details: 10/31/2023

"Special Project cover parts and labor, leds modudle on Rc not working, 4 leds are bad, connections cks ok, order services kit led; ordrng 4 w11632139 (led module)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Silver Spring, Maryland 20901

Brian F.

Job Details: 10/31/2023

"Cx states unit lost cooling, ice building on evap cover, cx had unit unplugged overnight to defrost evap. Entered diagnostic mode, all thermistors passed, compressor and condenser fan good, evap fan spinning, damper good, found defrost heater not heating. Removed evap cover, found defrost heater had loose connector, reconnected and wrapped with electrical tape, tested, defrost heating now heating. Unit is now working properly."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Ellicott City, Maryland 21042

Israel R.

Job Details: 10/31/2023

"Customer complaint unit is leaking. I found the unit is leaking from one of the line i was able to fix it with a line connector and the unit is not leaking anymore. Unit is back to normal operations.; ordrng 1 WP2198677 (connector), used 1 WP2198677 (CONNECTOR Ir VS) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Fredericksburg, Virginia 22401

Tanner B.

Job Details: 10/31/2023

"not washing, 4-3 error and 7-1.. motor not running. replaced sump and tested unit. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Alexandria, Virginia 22314

Christian C.

Job Details: 10/31/2023

Cx complaint unit had leaked water one time. Inspected unit no errors stored. Ran through diag cycle no issues. No signs of water. Hair on door causing little bit of water to go through cleaned hair no more leak.

We serviced a

WHIRLPOOL DISHWASHER

Model KUDS35FXSS5

Near Takoma Park, Maryland 20912

Brian F.

Job Details: 10/31/2023

"Installed OWI sensor, tested, unit still going into APF purge, called office, ordering control board.; ordrng 1 W10479761 (cntrl-elec)"

We serviced a

WHIRLPOOL DRYER

Model WGD5100HC3

Near Baltimore, Maryland 21225

Dustin F.

Job Details: 10/31/2023

"CX complaint: unit making noise when drying.Inspected unit, confirmed CX complaint found Blower wheel broken. Orderinb blower wheel and motor for return visit.; ordrng 1 W11549461 (motor)"

We serviced a

WHIRLPOOL DRYER

Model MED4500MW0

Near Gloucester, Virginia 23061

Lucas R.

Job Details: 10/31/2023

"cx complaint unit not starting, checked unit found timer not seating to knob, ordering knob and timer per service pointer.; ordrng 1 W11685947 (timer) and 1 W11675852 (knob)"

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS03

Near Columbia, Maryland 21044

Israel R.

Job Details: 10/31/2023

Installed all parts and tested. Unit is back to normal operations.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW

Near Halethorpe, Maryland 21227

Dustin F.

Job Details: 10/31/2023

"cx complaint unit wont lock to runInspected unit, confirmed complaint. found bad lid latch. replaced with pre id and one pre ided was bad as well, locking and unlocking over and over. PRe id part looked used. ordering new lid latch for return visit.; ordrng 2 W11513248 (lid latch (reorder))s"

We serviced a

WHIRLPOOL COOKTOP

Model WFG505M0BS3

Near Kensington, Maryland 20895

Roberto I.

Job Details: 10/31/2023

"Cx complaint a pie flipped in the oven during baking, got burned, and then the oven didn't work anymore. Removed oven bottom and cleaned all the burned resedue around the burner. Tested bake, the burner lighted, the igniter dragged 3.6A. Unable to replicate issues with the oven. Collected $139"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS05

Near Arlington, Virginia 22202

Jason A.

Job Details: 10/31/2023

CX complaint FRIDGE not cooling. 10/24/23 I installed drier & ran vac & filled with 1.9 OZ R600a. CX stated water in FC never froze & ice in bin melted - never made ice. FC evap ice ball. Plugged unit in to killawat & record static equalise pressures & ran test 4 & test 5 with watt measurements. See SDpics. Called techline SR. Nitrogen leak check 30 minutes = no change. Same with vaccum. Called techline again same SR; Was advised refill & schedule a return 3Count > JJ; ordrng 1 W11575003 (3way valve) and 1 W11578205 (compressor) and 1 W11504431 (compressor coupler 26A) and 1 W11504415 (compressor coupler 26B) and 1 W11506621 (compressor coupler 26C) and 1 W11598434 (evap FC) and 1 W11506620 (evap coupler 20A) and 1 W11506620 (evap coupler 20B (same p/n))

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC48QMS02

Near Virginia Beach, Virginia 23454

Carl A.

Job Details: 10/31/2023

"cx complaint of unit not cooling ,checkedu nit to find 120 coming to inverter was advise by JP to replace inverter and main contorl as unit took a power surge ,break down as follows 1/W10629033,inverter,1/W10818296, cntrl-elecservice call break down as follows service call 139.00parts 606.22shipping 15.00labor 200.00subtotal 960.22tax 36.37grand total 996.59deposit 139.00cx will call back if moving forward with repairs; ordrng 1 W10629033 (Refrigerator Inverter) and 1 W10818296 (cntrl-elec)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAW04

Near Falls Church, Virginia 22043

Lloyd B.

Job Details: 10/31/2023

"Cx complained of a no cool. Installed new damper but also, melted the ice in the return between the rc and fc. Set unit to factory settings. Job complete"

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Jessup, Maryland 20794

Emmanuel R.

Job Details: 10/31/2023

"Replaced suspension and tested unit, unit is now working properly."

We serviced a

KITCHENAID OVEN

Model KDRS483VSS03

Near Arlington, Virginia 22205

Lloyd B.

Job Details: 10/31/2023

Cx complained the flame would go out and it would try to relight on the lowest setting on the front right burner. Installed new valve and the 'problem' persisted. Cleaned the orfices but it did not help. There is a pointer for such issue that says to order burner base w10540279; ordrng 1 W10495853 (burner base)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS04

Near Haymarket, Virginia 20169

Daniel J.

Job Details: 10/31/2023

complaint ice still wet in bin also ice in freezer cabinet checkedicepresent on bottom of freezer steamedremoved evap cover found drain blocked cleared with steamer no water going down drain customer has concerns with part being replaced within a year

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Bel Air, Maryland 21015

Neil H.

Job Details: 10/31/2023

REPLACED THE ROLLERS AND THE PULLEY UNIT TESTED GOOD SOUNDS NORMAL THROUGH CYCLE NOW.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC604FSS01

Near Arlington, Virginia 22205

Jason A.

Job Details: 10/31/2023

CX complaint FRIDGE - ICEMAKER ice cubes are irregular shape. Replaced icemaker & test 120 harvest PA - test 96 water dispense & 97 icemaker fill. NO LEAKS

We serviced a

KITCHENAID OVEN

Model KEMS308SSS00

Near Bowie, Maryland 20715

Leon

Job Details: 10/31/2023

Class complaint was the unit bake didn't work on further investigation. I seen the broil element didn't work. I tested the unit for 240 V which it was getting.Then I tested each element They both gave off good readings. Then I tested power going to the element which I got nothing ordering new control board.; ordrng 1 WPW10312206 (Oven control)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Olney, Maryland 20832

Davonte

Job Details: 10/31/2023

"cx complained unit door wouldnt close. confirmed cx complaint. after further inspection I could see the door was hitting the cabinet when closing. pulled unit out adjusted foot peg, and door is now closing as should."

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ0

Near Gloucester, Virginia 23061

Lucas R.

Job Details: 10/31/2023

"cx complaint oven not turning off, checked unit found f1e0 control fault, bake element 22 ohms from control, broil 18 ohms from control, sensor 1800 ohms, 240 vac and proper polarity at control, interna board issue, called safety, recieved auth. for full repair; ordrng 1 W11548749 (control)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS10

Near Adelphi, Maryland 20783

Brian F.

Job Details: 10/31/2023

"Installed new filter board, unit still won't turn on. Called MR, found unit had open cavity thermostat. Ordering thermostat, advised cx part is on back order.; ordrng 1 W11574181 (cavity thermostat)"

We serviced a

KITCHENAID COOKTOP

Model KCED600GSS00

Near Carrollton, Virginia 23314

Zachery R.

Job Details: 10/31/2023

"upon arrival noticed cooktop is cracked, also will have to order beauty rings. advised cx they will be contacted for return visit; ordrng 1 W11051484 (cooktop) and 5 W10853046 (bezel-knob)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Vienna, Virginia 22180

Jason A.

Job Details: 10/31/2023

CX complaint FRIDGE RC items are freezing / spoiling too soon. Replaced control & thermistors. RC thermistor wire harness is way too short. Measured resistance at control 4 pin connector to make sure splice is good. CX will place dataloggers in brown envelope between storm door & interior door > JJ; schdld next appmnt for 11/7 TUE !

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Mount Airy, Maryland 21771

Justin S.

Job Details: 10/31/2023

cx says the unit ran once and dried everything good but the second time they used it the display would not illumninate. found the unit is getting 120vac to the main control but the ui is not activating. when i touche3d the harness the unit illuminated the display. put the unit into diagnostics and the unit has a f10e2(vent) error code in memory. tightened the connections down and ran the diagnostic. the unit is filling washing and draining good. no error codes after. ran the diagnostic a second time and still no error codes. cx does not wish to replace parts at this time; saved tckt

We serviced a

KITCHENAID MICROWAVE

Model KEMS309BSS01

Near Mechanicsburg, Pennsylvania 17050

Fred G.

Job Details: 10/31/2023

with the help of CH we were able to access unit and replace the mag and inverter as per previous tech. tested unit and found same issue. called TL found mag and inverter blew relay on MW control board. advised cx board needs replaced. cx accpeted. cx paid for board and we scheduled cx for 11/2/23. cx still owes $210 on return.; ordrng 1 W10915648 (MW control board)

We serviced a

KITCHENAID OVEN

Model KOSE500ESS20

Near Laurel, Maryland 20724

Emmanuel R.

Job Details: 10/31/2023

"Cs unit door not closing and sealing correctly and temps are not right. Confirmed complaint. I found the door hinges are weak and door gasket is collapse on the top right corner, ordering both hinges and door gasket. Also preheated oven and calibrated temps.; ordrng 1 W11700313 (hinge left) and 1 W11699927 (hinge right) and 1 W11676903 (door seal)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT313CZLZ00

Near Harrisburg, Pennsylvania 17102

Fred G.

Job Details: 10/31/2023

"i was able to access unit and replace the compressor, filter/dryer, FC evap as per previous tech. I was able to pull unit into a 30in vacuum that I found held for 30mins. I then charged system with 41g of R600A. I found unit began to cool. advised cx 24hrs for full cooling."

We serviced a

WHIRLPOOL DISHWASHER

Model GU2300XTVB3

Near Lemoyne, Pennsylvania

Fred G.

Job Details: 10/31/2023

cx complaint unit wont do anything. I found 118.5vac to unit. I found 118.5vac to control and found thermal fuse was good. I found no action from control or console. ordering both. once in please reach out to cx and set up a return visit.; ordrng 1 WPW10175347 (console) and 1 WPW10285179 (control)

We serviced a

AMANA WASHER

Model NTW4605EW0

Near Baltimore, Maryland 21218

Alexander D.

Job Details: 10/31/2023

cx complaint unit not spinning. inspected unit and verified complaint. f1e2 motor control fault. ran test cycle and it ran fine until it tried to spin. control cut out then came back on a few seconds later and ended cycle. ordering control and motor. call cx to schedule return visit once we have eta on parts; ordrng 1 W10889172 (motor) and 1 W11116498 (control(REORDER))

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near Virginia Beach, Virginia 23454

Carl A.

Job Details: 10/31/2023

"cx complaint of unit banning itself agaist the cabinet,checked unit to find no error codes at this time ,but found issues that need to be adressed play in drive shaft of gear case,water leaving behinded in tray,ordering parts needed; ordrng 1 W10752187 (screw) and 1 W10902814 (washplate) and 1 W11449840 (Gearcase) and 1 W10721967 (Drive Clutch Kit) and 1 WPW10006384 (drive belt) and 1 W11395618 (Capacitor)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Snow Hill, Maryland 21863

Frederick R.

Job Details: 10/31/2023

CX complaint is WM no agitate. Inspected/tested and found unit had a faulty actuator. Replaced from pre-id. Unit is now working properly. Job is complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Olney, Maryland 20832

Davonte

Job Details: 10/31/2023

"cx complained dw control panel was peeling. previous tech confirmed cx complaint. replaced all parts that were ordered, tested unit. now working a sshould"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV07

Near Chantilly, Virginia 20152

Richard B.

Job Details: 10/31/2023

cx complant. Noise from fridge . Inspected unit and found when cooling starts for fresh food compartment the fan that mounts in back of ice maker is making noise when it starts and runs Like its out of balance . Ordering motor and fan blade wheel. . Further work needed. RB; ordrng 1 W11529245 (motor) and 1 WPW10123444K (fan blade wheel)

We serviced a

WHIRLPOOL OVEN

Model agr5330bas3

Near Kensington, Maryland 20895

Roberto I.

Job Details: 10/31/2023

"CX complaint oven not working.Ran a bake cycle, found weak igniter dragging 2.4A, and burner not lighting. Ordering Igniter W11176454. Collected in full ($344.98). Return visit 11/10/23; ordrng 1 W11176454 (igniter)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS09

Near Garrett Park, Maryland 20896

Roberto I.

Job Details: 10/31/2023

"Cx complaint noise coming from Fc and noise coming from Rc.Found noisy evap fan and noisy damper control (test 121). Ordering evap fan motor W11024089, blade WP2169142, and damper control WPW10594329. Return visit 11/10/23; ordrng 1 W11024089 (evap fan motor) and 1 WP2169142 (blade) and 1 WPW10594329 (damper control)"

We serviced a

WHIRLPOOL WASHER

Model WTW8540BW0

Near Keswick, Virginia 22947

Danny R.

Job Details: 10/31/2023

unit has mold in unit she doesnt want to replce tank she will try tang instead

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Waverly, Virginia 23890

Zachery R.

Job Details: 10/31/2023

"replaced parts, tested, unit working as designed. advised cx to have drain hose vented."

We serviced a

KITCHENAID DISHWASHER

Model KDTE104ESS1

Near Ocean View, Delaware 19970

Michael E.

Job Details: 10/31/2023

CX complaint: not heating. Tested and verified complaint. F7E1 error code. At end of diag cycle heater did activate. Ordering control. Cannot reschedule due to 3rd party billing.; ordrng 1 W10854225 (cntrl-elec)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSF26C3EXW01

Near Gloucester, Virginia 23061

Lucas R.

Job Details: 10/31/2023

"cx complaint unit not making ice, checked unit, ovac to icemaker, o vac at harness in icemaker compartment bk-w wires, 120 vac at bottom of fc door, bk-w wires, open wire in door, white door NLA W10261130 door NLA"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Gloucester Point, Virginia 23072

Lucas R.

Job Details: 10/31/2023

"replaced panel, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYW00

Near Fredericksburg, Virginia 22408

Tanner B.

Job Details: 10/31/2023

"CX Concern the im not filling , found the fill tube frozen .. found leak / air coming in from fill tube .. needs new fc im fill tube / im valve .. also found the rh/lh door failed where bottom hinge pin sits in door , door not opening/ closing correctly ..; ordrng 1 LW10353181 (rh door white) and 1 LW10359401 (lh door white) and 1 WP2196157 (fill tube im) and 1 WPW10306392 (fill tube coupler) and 1 WP1106508 (gasket im fill tube) and 1 WPW10238092 (im fill tube tubing) and 1 wpw10279866 (dual valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Manheim, Pennsylvania 17545

Justin L.

Job Details: 10/31/2023

Cx complaint eggs froze but then they moved it and changed temps and issue corrected. Cx also states measured fill not working. Verified concern and was able to calibrate measured fill. Unit operating as designed no further work needed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ2

Near Keswick, Virginia 22947

Danny R.

Job Details: 10/31/2023

installed parts checks ok

We serviced a

KITCHENAID COOKTOP

Model KCED600GSS01

Near North Potomac, Maryland 20878

Julian H.

Job Details: 10/31/2023

CX complaint about having to play or wiggle knob to make lf burner work confirmed issue with switch also with burner(CBE) CX PAID THRU APP OWES $110 LABOR; ordrng 1 WPW10251108 (elmnt-surf LF (CBE)) and 1 W10917724 (switch-inf LF)

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near North Potomac, Maryland 20878

Julian H.

Job Details: 10/31/2023

CX complaint about door falling hard found that clip to hinge wasnt in position on rh side back in position & working unit oow because pulte bought unit from best buy & only has 1 yr COLLECTED PAYMENT THRU APP

We serviced a

MAYTAG DRYER

Model MED6200KW1

Near Virginia Beach, Virginia 23454

Carl A.

Job Details: 10/31/2023

"cx complaint of unit of long dry times,checked unit to find no error codes at this time, tested ran unit and checked all componet,checked good ,did find that vent from back of dry to outside needed to be cleaned advise cx to have it clean and if still havving problems to call back"

We serviced a

KITCHENAID RANGE

Model KCGC506JSS00

Near Woodbine, Maryland 21797

Bernard M.

Job Details: 10/31/2023

"Cx complaint the front left burner won't ignite. Attempted to ignite burner and found the electrode sparks with gas coming through but no flame. Removed burner cap and head and found the electrode down too far in cooktop. Was able to elevate electrode, placed buners head and cap back on and the burner now ignites after 2 clicks. Burner ignites as designed. Unit checks good"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Bethesda, Maryland 20814

Roberto I.

Job Details: 10/31/2023

"Replaced parts, ran a calibration cycle and then a test cycle. The unit worked and drained as designed. Please get in touch with the cx to schedule the old tub pickup;"

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFI2570FEZ06

Near Bowie, Maryland 20720

Leon

Job Details: 10/31/2023

The issue was the unit continued to leak. I confirmed the issue and I seen that the water was leaking from the ice Maker. After removing the back cover to reveal the valve in the side. The refrigerator I seen that the water was getting pushed directly from the water valve. I removed all power sources and the water continued to come directly from the water valve. The issue is that the valve inside the refrigerator is stuck open and will need to be replaced.; ordrng 1 W11043013 (Water valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHV00

Near North Potomac, Maryland 20878

Julian H.

Job Details: 10/31/2023

CX complaint about unit not cooling found several issues with this unit drip pan cracked water accumulating under deli drawer pantry ui not working issue with pantry ui & wire harness ui fading out compressor running all the time hot to the touch no frost pattern on either section temperatures about room temp need SEALED SYS 3 COUNTS GAVE CX AN ESTIMATE PAID FOR SVC CALL ONLY THRU APP; ordrng 1 W11457241 (drip pan) and 1 W11492867 (evap RC) and 1 WPW10143759 (dryer) and 1 W10832994 (compressor) and 1 W11170612 (harns-wire) and 1 W10758049 (cntrl-elec pantry ui) and 1 W11387386 (ui)

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN506ESS01

Near Suffolk, Virginia 23434

Zachery R.

Job Details: 10/31/2023

"cx complaint no ice, checked unit, control not sending proper voltage to icemaker, icemaker only receiving 4vac. ordering control and icemaker to complete repair. advised cx they will be contacted for return visit.; ordrng 1 W10739408 (cntrl-elec) and 1 w11397192 (icemaker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED25DQXDN04

Near Charlottesville, Virginia 22901

Danny R.

Job Details: 10/31/2023

installed parts also found door leaking air dound door kick holding door off the frame adjusted door kick door seals

We serviced a

JENN-AIR COOKTOP

Model JGC3536GS01

Near Arlington, Virginia 22207

Lloyd B.

Job Details: 10/31/2023

Cx complained the unit has a gas smell. Inspected the unit and found bubbles ON the gas regulator. Installed new regulator and retested and there is no longer a gas leak. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Linthicum Heights, Maryland 21090

Dustin F.

Job Details: 10/31/2023

replaced tub gasket found door seal warped and not sealing. ordering new door seal; ordrng 1 W11664713 (door seal)

We serviced a

JENNAIR MICROWAVE

Model JMC2427LL00

Near Washington, District of Columbia 20016

Samuel R.

Job Details: 10/31/2023

glass replaced and unit is now good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHV08

Near Suffolk, Virginia 23434

Zachery R.

Job Details: 10/31/2023

"cx complaint food freezing in rc, checked unit, products are blocking airflow, adjusted and showed cx again how unit should be loaded. also puncture in liner, ordering silicone to repair puncture.; ordrng 1 W10841140 (adhesive)"

We serviced a

MAYTAG DRYER

Model MED7230HC3

Near Ashland, Virginia 23005

Thomas B.

Job Details: 10/31/2023

Cx complaint unit doesn't work properly inspected unit found the unit runs properly however cx states time will count down but not be doing anything ran several times to reproduce ran for 10 mins still unable to duplicate did notice unit pushed far back against the back wall which could be triggering the thermistor also ordering control and sensor harness as needed. Cx states seems to run a cycle or 2 without issue but when running a 3rd seems to be when it does the issue. Checked ventation unit is venting outside properly and plenty of airflow knocked out kink in the vent line; ordrng 1 W11618917 (Control) and 1 WPW10298258 (harns-wire sensor) and 1 WP8577274 (thermistor)

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Suffolk, Virginia 23434

Zachery R.

Job Details: 10/31/2023

"cx complaint long wash cycle, checked unit, no faults, tested unit, unit complete test cycle, advised cx to read owner manual for efficient use."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJB00

Near Laurel, Maryland 20723

Emmanuel R.

Job Details: 10/31/2023

"Replaced control, unit went into defrost right away. Advised allow 24hrs for temps to normalize. Unit is now working properly."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHZ0

Near Mount Airy, Maryland 21771

Justin S.

Job Details: 10/31/2023

replaced the sump and testyed. the unit is still not washing. found 6vac to the pump when you hear the control clicking the relays.; ordrng 1 W11225084 (cntrl-elec(228.52))

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Bowie, Maryland 20720

Leon

Job Details: 10/31/2023

"Class issue was whenever the unit was an agitate. When it came back the other way and made a cool gate. Grinding sound the sounds inconsistent. I didn't hear it, but the client had multiple videos and dates on when it happened. When I want underneath the unit, i'm seeing that some of the teeth on the slider were slightly messed up, so we're ordering a new slider to fix the situation; ordrng 1 W10734521 (Whirlpool Washer Clutch)"

We serviced a

JENN-AIR REFRIGERATOR

Model JS42PPDUDB00

Near Glenwood, Maryland 21738

Bernard M.

Job Details: 10/31/2023

"Replaced control per previous tech, restored power and compressor and fan began to run. Cool air was beginning to flow throughout both sections. Unit checks good"

We serviced a

JENN-AIR DISHWASHER

Model JDTSS246GL0

Near Woodbine, Maryland 21797

Justin S.

Job Details: 10/31/2023

the cx showed me the ui is not allowing all the buttons to activate when touched. found a f2e1(key) error code in memory. no other errors after the diagnostic cycle. the unit needs the console; ordrng 1 W11302461 (console)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Fulton, Maryland 20759

Emmanuel R.

Job Details: 10/31/2023

"Cs unit not making ice, confirmed complaint. I found icemaker trouble code E5 possible thermistor issue, doesnt want to cycle, filled with water ok, icebox fan runs,optic sensor passed. Also found the damper motor is running all day and its making a loud noise. Unit will need a new icemaker and damper motor.; ordrng 1 W11658802 (icemaker) and 1 WPW10479155 (damper)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Stephens City, Virginia 22655

Ezra M.

Job Details: 10/31/2023

"unit heating, cust had vents cleaned, and now unit has restricted air flow. advised cust to have vents checked again. unit also making noise, found blower wheel loose. tightened blower wheel, retested, sounds normal"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Saint Leonard, Maryland 20685

Shane B.

Job Details: 10/31/2023

"cx complaint is poor cooling in FC section and IM not working. unit is set to 33/0. prob shows 30/12. found all fans work. IM cycles but bin is empty. found pantry UI is dead. corrosion and water inside the door. unit will need pantry UI, door and harness. ordering parts. schedule for return.; ordrng 1 W10815669 (dor-fip ss) and 1 W11170612 (harns-wire) and 1 WPW10769076 (cntrl-elec)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Ashburn, Virginia 20147

Simon

Job Details: 10/31/2023

CX complaints refrigrator door swings all the wayopen/door not leveled .Inspected unit and adjusted the refrigrator door .tested unit ref door leveled and open properly.Unit good to go.SZ

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Lexington Park, Maryland 20653

Shane B.

Job Details: 10/31/2023

cx complaint is a screaching noise when unit is in use. when i arrived the cx started the unit and the noise started right away. sounds like a bad roller. i inspected and found the idler is causing the noise. replaced with VS part and tested unit for cx. unit is working as deisnged. cx paid in full for repair.; ordrng 1 W10837240 (idler pulley VS SB)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near Yorktown, Virginia 23692

Justin W.

Job Details: 10/31/2023

"cx complaint ice not dispensing, checked unit to find when trying to dispense ice container slightly warped causing it to lock up. ordering container to be shipped direct to cx. advised cx if issue persists after installing new container to call us back out.; ordrng 1 WPW10558423 (ice container)"

We serviced a

WHIRLPOOL OVEN

Model GGE388LXS01

Near Herndon, Virginia 20170

Demonte S.

Job Details: 10/31/2023

Installed the upper latch to the unit. Tested the unit. Unit is working as Designed. Cx paid in full for labor by Card.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS2

Near Fairfax, Virginia 22030

Robert W.

Job Details: 10/31/2023

CX Complaint is the console isnt responding three buttons not working. Inspected unit and found the left side of console not responding and the speaker is faint . Replaced Console and tested unit is now working properly.

We serviced a

WHIRLPOOL DRYER

Model LEQ9030PQ1

Near Lititz, Pennsylvania 17543

Justin L.

Job Details: 10/31/2023

Was able to access unit and replace element. Tested good no further work needed

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS1

Near Sinking Spring, Pennsylvania 19608

Justin L.

Job Details: 10/31/2023

As per previous visit was able to access unit and replace parts. Tested unit and unit now operates as designed no further work needed

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