We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Kenly, NC 27542
Ronnie B.
Job Details: 07/01/2022
"cx complaint of unit not freezing items. checked unit and unit temp is 42 degrees. Pulled unit and found suction line frozen to comrpessor. checked evap and is covered in ice. thermistor reading 8.2k and is covered in ice and should be closer to 23k. Activated heater to verify heater funcion. heater is working. Removed and replaced thermistor, unit is working as designed.; ordrng 1 W10383615 (thermistor,fc), used 1 w10383615 (thermistor) from stock"
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS0
Near Clear Brook, VA 22624
Ezra M.
Job Details: 07/01/2022
"oven not heating. no spark for bake or broil. verified 122 vac into dsi board. ordering dsi,; ordrng 1 W10860916 (module-spk)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Virginia Beach, VA 23454
Justin W.
Job Details: 07/01/2022
"cx complaint unit showing f7e1 error code and not functioning. checked unit to find error codes f7e1, f7e6. verified failure in tachometer on actuator. replaced to find capacitor bad and motor intermittently reading open. replaced cap, actuator and motor. calibrated and tested unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Richmond, VA 23222
Joseph D.
Job Details: 07/01/2022
"found clogged drain pump, removed drain pump blockage unit working properly. no parts needed. previous tech was unable to diagnose. without second tech. unit now working properly"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Baltimore, MD 21206
Milton J.
Job Details: 07/01/2022
Complaint unit has F2E2 code. Confirmed code. Installed new UI Housing as sent by Pre-ID. Tested unit and is now functioning properly. -MJrob
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Falls Church, VA 22042
Christian C.
Job Details: 07/01/2022
CX complaint unit does not work at all. Inspected unit ran a cycle unit clicks and does not do anything. Found F1E1 main control fault. Tested main acu all voltage witihin correct values. Tested motor circuit. Reading 2.8ohms from main widing on motor. Acceptable range is 3.3-3.6. Reading 2.7 ohms from start winding. Unable to remove blower wheel. Ordering blower wheel to use with motor on return visit.; ordrng 1 WP697772 (blower wheel)
We serviced a
WHIRLPOOL DISHWASHER
Model KUDC10FXSS3
Near Arnold, MD 21012
Kevin P.
Job Details: 07/01/2022
"cx complaint door wont close properly, found right side of door hinge was pulled off the pivot not letting the door close properly, reseated door and unit closing correctly. job complete 120 service call collectewd by cc"
We serviced a
WHIRLPOOL COOKTOP
Model WCG51US0DS00
Near Annandale, VA 22003
Christian C.
Job Details: 07/01/2022
Cx complaint C0 coming from cooktop even while not being used. Used C0 tester. Calibrated outside of house. Tested near all burners and no reading. Called techline. SR#7734015309 Checked all burner flames no exessive orange flame indicating gas is not burning properly. No excessive noise from burners indicating excessive gas coming from orifaces. Called safety SR#7733947547 to report findings.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB533CZJZ00
Near Washington, DC 20011
Samuel R.
Job Details: 07/01/2022
cx complaint unit keeps freezing.inspected unit and see evap frozen.found unit heater to not come on.unit will need a new heater.heater only comes with evap.gave cx qoute and cx advised they will call whirlpool about repair
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Bear, DE 19701
Taylor F.
Job Details: 07/01/2022
Cx compalint is unit not spinning out properly. Found issue was intermitten. Cx was mixing loads towels with clothes ect.. Informed cx proper use and care of machine. Ran unit through a diagnosis cycle. Unit is working as designed. Job is complete.
We serviced a
WHIRLPOOL RANGE
Model WCG97US0HS
Near ,
Michael E.
Job Details: 07/01/2022
Replaced the burner tubes and burner head as per previous diagnosis. Tested orfice holder with light and the tube in it was clear. Left burners still working properly but now center burner flame is not changing at all as i turn the knob. The problem is getting worse and since manifold is allowing gas to get past center burner to feed left burners then the valve has to be where the problem is. Ordering center burner valve W11246817. Cannot reschedule due to SO part; ordrng 1 W11246817 (valve-brnr)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Wilmington, DE 19805
Taylor F.
Job Details: 07/01/2022
Unit is still in the same condition. Cx made an effort to clean but unit is still unfit to service. Job is complete.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near New Market, MD 21774
Brian R.
Job Details: 07/01/2022
replaced parts ordered and recalibrated and ran auto test on unit. unit now checks. job complete.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Wilmington, DE 19805
Taylor F.
Job Details: 07/01/2022
Cx complaint is unit makign a thumping noise. Tested inspected and verifed complaint. Found the roller wheels to be defective. Replaced rollers from pre id and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near York Haven, PA 17370
Sal R.
Job Details: 07/01/2022
"Per the previouse tech, I was abel to access and replace the lid strike. Unit test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Falls Church, VA 22042
Jason A.
Job Details: 07/01/2022
CX complaint FRIGE has condensation & ice forming. Found large air gap RC door. Heated gasket to remove flat spots & improve seal. Re-aligned & installed 1 washer but needs additional > JJ; ordrng 2 WP487576 (washer)s
We serviced a
AMANA DRYER
Model NED4655EW1
Near Greenville, NC 27834
Ronnie B.
Job Details: 07/01/2022
"cx complaint of unit not turning on. checked unit and found thermal fuse open again. Advised cx they must clean vents. Removed and replaced thermal fuse, tested, unit is working as designed,; ordrng 1 WP3392519 (thermal fuse), used 1 wp3392519 (thermal fuse) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Wilmington, DE 19805
Taylor F.
Job Details: 07/01/2022
Cx complaint is dispenser not closing. Tested inspected and verifed complaint. Found the dispenser to be defective. Replaced dispenser from pre id and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Clinton, MD 20735
Robert A.
Job Details: 07/01/2022
Cx complaint that the unit is not agitating in cycles. I inspected the unit to confirmed the complaint. I found no error codes. I ran a service cycle and all components passed. I checked under the unit and all is well. I started a normal cycle and noticed the cx selected the '30min presoak' which delays the start of the cycle. I unselected the '30min presoak' option started a cycle and everything worked fine. I informed the cx of the functions of the options and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near California, MD 20619
Shawn D.
Job Details: 07/01/2022
cx complaint unti is noisey and door wont lock. inspected unit then checked for errors and had f5e2and f2e1 codes so cleared them then ran door lock test it locks and unlocks non stop to find front of doo lock broken. looked under unit and there dark gearcase oil everywhere unit needs alot of work. left cx quote and she paid for service looking into a new one; ordrng 1 W10861642 (lock 133.12) and 1 W11393685 (gearcase 263.77) and 1 W10734521 (slider 18.64) and 1 W10915700 (motor cbe) and 1 W10902814 (washplate 115.25) and 1 2countjob (2 count job)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Richmond, VA 23231
Gill G.
Job Details: 07/01/2022
verified cx complaint of unit cooktop light not working. found failed lamp. replaced lamp. tested. unit is working as designed.; used 1 8206232a (lamp) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Kensington, MD 20895
Roberto I.
Job Details: 07/01/2022
CX complaint spray arm fell down.Found middle spay arm separated from the manifold. Snapped arm ir place and tried to secure it but not sure if last. Ordering manifold assy W11545334.; ordrng 1 W11545334 (manifold assy)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Fredericksburg, VA 22401
Thomas B.
Job Details: 07/01/2022
Cx complaint unit is not working properly inspected unit removed and replaced door found a cam missing causing door to still move on the stem ordering the cam piece cx paid in full by CC; ordrng 1 WPW10470155 (Cam)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Bowie, MD 20721
Mitchell H.
Job Details: 07/01/2022
cx complaint unit is not cooling. got to fridge and started to defrost all ice. while i was defrosting i found broken wires coming from cabinet due to ice build up and breaking wires. called techline and got unit deemed unrepairable. SR#7734013911 called office to get parts refunded as they were not needed anymore.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Fredericksburg, VA 22406
Thomas B.
Job Details: 07/01/2022
Sr 7734020330 cx complaint unit is not working properly inspected unit found fuse behind the filter board blown ordering interlock harness to fix issue wiring is fried as well reason for ordering the harness; ordrng 1 W11033422 (interlock)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM01
Near Gaithersburg, MD 20878
Julian H.
Job Details: 07/01/2022
CX complaint about unit making noises not flowing air frost build up on the back of unit unresponsive settings temps are right now check outlet properly grounded and polarized put unit on test mode and activate heater element I was able to hear it sizzling issue with control and fan blade CX PIF; ordrng 1 W11353813 (control box) and 1 WP2163777 (blade-fan)
We serviced a
WHIRLPOOL FREEZER
Model WRF535SWHZ00
Near Glenn Dale, MD 20769
Mitchell H.
Job Details: 07/01/2022
cx complaint unit is leaking into freezer. confirmed complaint. pulled unit out and cleared drain tubing. water came out now and should be draining. went into freezer and cleared all ice.. job completed.
We serviced a
WHIRLPOOL FREEZER
Model WRF535SWHZ00
Near Glenn Dale, MD 20769
Mitchell H.
Job Details: 07/01/2022
cx complaint unit is leaking into freezer. confirmed complaint. pulled unit out and cleared drain tubing. water came out now and should be draining. went into freezer and cleared all ice.. job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Alexandria, VA 22308
Lloyd B.
Job Details: 07/01/2022
Installed new control and set unit to factory settinbgs. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Frederick, MD 21703
Bernard M.
Job Details: 07/01/2022
"Cx complaint the door isn't sealing. Inspected door and found the upper right bracket on the outer glass is disconnecting from glass. There's a sizeable gap between the bracket and glass that allows the heat to escape when using the oven. Ordering outer glass door and bracket, once part is in contact cx to reschedule; ordrng 1 W11105139 (glass bracket) and 1 W11176456 (glass door)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Reston, VA 20194
Richard B.
Job Details: 07/01/2022
"CX complant. Fresh food not cold , Inspected unit and found freezer working but fresh food not cooling , Found thermister in evap causing a no cool in fridge, Ordering evap conver , Further work needed, RB; ordrng 1 W11395641 (evap cover)"
We serviced a
JENNAIR MICROWAVE
Model JMW2430DP01
Near Bethesda, MD 20817
Roberto I.
Job Details: 07/01/2022
"Replaced part, programmed, tested mw and then ran a bake cycle. The unit worked as designed"
We serviced a
JENNAIR MICROWAVE
Model JMW2430DP01
Near Bethesda, MD 20817
Roberto I.
Job Details: 07/01/2022
"Replaced part, programmed, tested mw and then ran a bake cycle. The unit worked as designed"
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104HPS1
Near Wilmington, DE 19803
Taylor F.
Job Details: 07/01/2022
Cx cancled at the door
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Silver Spring, MD 20904
Israel R.
Job Details: 07/01/2022
Customer complaint unit is not cooling the refrigerator. I tested the unit and found the unit is not cooling is overfrosting. I fpound loose connection in the heater harness and the unit is was not defrosting. I reseated the harness. Thawed unit and the unit is now putting water in the refrigerator. I adviced the customer to not overfill the unit and make sure the unit door are closed all the way.
We serviced a
WHIRLPOOL WASHER
Model GHW9100LW1
Near Triangle, VA 22172
Robert W.
Job Details: 07/01/2022
Arr at CX and cx stated they tried canceling appt before i got here they ended up getting new washer. Cancel appt
We serviced a
WHIRLPOOL DRYER
Model MED7230HW1
Near Yorktown, VA 23692
Lucas R.
Job Details: 07/01/2022
"upon arrival spoke with tradecare, advised dop onfile of 11/28/21 lisa sr7733984967. cx complaint unit not starting, checked unit drum light comes on, u.i not accepting selections, reset controls, u.i lit up, found f2e2 code, adjusted ribbon connectors per service pointer, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM01
Near New Castle, DE 19720
Taylor F.
Job Details: 07/01/2022
Cx complaint is unit not cooling properly. Tested inspected and verifed complaint. Found evidence of the evap leaking. Ball of ice at cap tube and unit at 45 degrees. Ordering evap and drier. Cannot reschedule at this time due to SO parts. 2CT sealed system; ordrng 1 W11507067 (evaporator)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Newport News, VA 23608
Lucas R.
Job Details: 07/01/2022
"cx complaint unit not completing cycle, checked unit found f7e1 motor code. unit not spinning or agitating, found found pully nut lossened from pully, causing belt to become unseated, damage to gearcase, pully, belt and shield from nut backing off.; ordrng 1 W11454741 (gearcase) and 1 W11239857 (belt) and 1 WPW10427633 (pulley shield) and 1 W10721967 (drive pulley)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Chesterfield, VA 23838
John P.
Job Details: 07/01/2022
"Cx complaint unit making noise when spinning checked unit found belt slipping on cam assembly replaced belt tested working as designed; ordrng 1 WPW10006384 (Belt), used 1 WPW10006384 (Belt) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near Washington, DC 20011
Samuel R.
Job Details: 07/01/2022
sump came broke around the base area.called into offie to see if we had any and none in stock.re ordering sump.W11416362 special order; ordrng 1 W11416362 (sump)
We serviced a
WHIRLPOOL FREEZER
Model WZC5116LW0
Near Port Republic, MD 20676
Shawn D.
Job Details: 07/01/2022
"cx complaint unit worked for 4 days read last tech notes and sounds like unit has a leak. so used clamp on valve and found unit is in 18 inch vacume then unplugged and equalized at 5 called techline spoke to joelsr#7733552016 said we need to fill unti with nitrogen and confirme theres no leaks around comrpessor even though all braze joints looks great and no lines have oil on them called into office and office will reach out to cx to reschedule asap; ordrng 1 nitrigen (nitrogen) and 1 2countjob (2 count job) and 1 BPV31 (clamp valve SD VAN STOCK), used 1 BPV31 (clamp valve) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADE2
Near Columbia, MD 21044
Robert L.
Job Details: 07/01/2022
"installed sump and spray arm, while testing found rinse aid door cracked not sealing and rollers falling off lower rack, ordering rollers and dispenser.... door not closing perfectly, may need to pull out and relevel; ordrng 1 W10861000 (detergent dispenser) and 4 W10195416V (dish rack wheel)s"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ06
Near Columbia, MD 21046
Andrew H.
Job Details: 07/01/2022
Cx complaint is the units light is not working. I found the socket burnt out. And not making contact with the light bulb. I replaced the socket and bulb. I tested unit . Unit is now working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2568AES
Near New Market, MD 21774
Brian R.
Job Details: 07/01/2022
cx complaint is unit stopped making ice and a ice build up on back wall and lower drawer wont go back all the way and leaking water back in the back on the bottom. said at times they think temp is off. unit is way O-O-W and cx knows. took temp reading first of 0 in Freezer and 37 in FF. unit set to 40 and 0. found ice fill tub froze over but ice maker frozer and motor wont turn. tore unit apart and checked valve and lines while getting water out door and no leaks seen. no water or ice on freezer floor. tested and reset power and put unit back together as cx said it might restart or boot unit and it might work. we marked the dial to see if motor turns. cx said he will pay the 120 service for today and call back if needed. job complete as of now.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Winchester, VA 22601
Ezra M.
Job Details: 07/01/2022
"top rack noisy, not going back properly clip fell off.. found one roller failed, and rail slightnly bent. replaced roller, rail and clip."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS05
Near Annapolis, MD 21401
Kevin P.
Job Details: 07/01/2022
arrived and found unit is working properly since last visit cooling properly in all compartments and a full bin of ice. advised cx to call if previous issue return. job complete
We serviced a
MAYTAG MICROWAVE
Model MVWP575GW0
Near Galena, MD 21635
Alexander W.
Job Details: 07/01/2022
Cx stated unit will not spin inspected tested and verified cx complaint went to take agitator off and found spline gear on agitator and gearcase are smoothed out ordering gearcase and agitator returning with hun and splutch. Cannot reached at this time due to SO part.; ordrng 1 W11454738 (Gearcase) and 1 W11418231 (Agitator)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS01
Near Gambrills, MD 21054
Kevin P.
Job Details: 07/01/2022
"installed door and connectors and unit tests good, job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near Chambersburg, PA 17202
Andrew S.
Job Details: 07/01/2022
Cx complaint is that the unit will not drain. Upon arrival I found that the drain pump is activating and attmpting to pump. I removed the drain hose from the disposal and found that the plug was not knocked out. I removed it and the unit is now functioning as intended. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG535S0LS1
Near East York, PA 17402
Sal R.
Job Details: 07/01/2022
"Per the previouse tech, i was able to access and replace parts. I I then tested unit in a covection back cycle and found the unti to be opperating as designed. UNit test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Milford Mill, MD 21244
Keith H.
Job Details: 07/01/2022
cx complaint is unti leaking inspected unit and found the water line not fully inseted into valve inside of unit i adjsuted/repaired it tested it multple times unit is no longer leaking
We serviced a
KITCHENAID OVEN
Model KDRS467VSS05
Near Hanover, PA 17331
Sal R.
Job Details: 07/01/2022
"per the previouse tech, I was able to access and replace the blower fan motor. I found the unti to be opperating as designed. UNit test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Waynesboro, PA 17268
Andrew S.
Job Details: 07/01/2022
Cx complaint is that the unit is freezing items in the crisper drawer. Upon arrival I found that the unit temp was 42 degrees. I found that the cx had adjusted the temp I found that the temp adjuster on the crisper drawer was jammed and not able to be adjusted and was stuck open. I was able to get the slider to freeup and is now able to adjust. Unit is now functioning as intended. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Owings, MD 20736
Robert A.
Job Details: 07/01/2022
Cx complaint that the water and ice are not working as well as the freezer handle fell off. I inspected the unit and confirmed the complaints. I found the IM fill tube was clogged with ice. I removed the ice and tested the unit for the cx. The IM is good to go. I found the water from the valve to the water dispenser is sending water but it's not coming out of the water dispenser. The unit needs a new dispenser facade and guide. I'm ordering the parts for the return visit. I tightened the freezer handle and it's working as designed.; ordrng 1 W11519867 (dispenser facade) and 1 W11031909 (guide)
We serviced a
KITCHENAID RANGE
Model KFGG504KPS0
Near Fairfield, PA 17320
Andrew S.
Job Details: 07/01/2022
Cx complaitn is that the burners are burning high and the oven has suet when its running. Upn arrival I found that the unit is on LP and still has the orifices in for Natural gas. I was able to convert the unit to LP and it is now functioning as intended. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSCS25INBL01
Near Odenton, MD 21113
Eric W.
Job Details: 07/01/2022
cx complant of unit slow water and ice inspected unit found when filter is removed water flow i better cx is going to get new filter
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ01
Near Gettysburg, PA 17325
Andrew S.
Job Details: 07/01/2022
Cx complaint is that the unit is freezing the water lines when it is set on any temp other than the lowest. Upon arrival I found that the thermistor is reading within range. I also found that the RC section had moisture in it and the mullion also was wet. I am ordering the mullion and the control. Please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 WPW10624451 (Mullion strip) and 1 W11035836 (Control)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Silver Spring, MD 20904
Israel R.
Job Details: 07/01/2022
"Customer complaint unit is not starting the cycle after water heater repair. The water heater company unpolugged the unit while it was washing. The unit just tried to sense and the time keeps jumping back and forth. Ran test and and f7E4 Basket reengagment Failure .found the unit is not starting.not putting water in. I pulled unit out and tested. Unit slider failled the metal band cracked and the slider will not got up and down. I replace the slider collected in full. Unit is back to normal operations.; ordrng 1 W10734521 (slider 18.64), used 1 W10734521 (Slider) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Gettysburg, PA 17325
Andrew S.
Job Details: 07/01/2022
Per previous diag I was able to access and repalce the LED Driver board and the drip tray. I then found that the unit came on and started to develop a frost pattern. Unit is now functioning as intended. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Chesapeake, VA 23322
Branden R.
Job Details: 07/01/2022
"came out to replace parts on unit , uninstalled and replace all parts needed , reinstalled and calibrated , tested unit running as designed ."
We serviced a
KITCHENAID OVEN
Model KODE507ESS02
Near Chambersburg, PA 17202
Andrew S.
Job Details: 07/01/2022
Per previous diag I was able to access and repalce the control and console. I then tested the unit and found that it is now functioning as intedned. Job complete
We serviced a
MAYTAG DRYER
Model MED5630HW1
Near Chesapeake, VA 23322
Branden R.
Job Details: 07/01/2022
"cx complaint aig- dryer f3e2/or 3 error checked unit found f3e3 error codes ,cleared code . found unit will need inlet thermistor , checked all other safetys and everything checked good , ordering other safetys just incase , heating element checked good with good ohms motor checked good ,all major componets checked good other then inlet thermistor ordering all parts for repair . will return whats not needed .; ordrng 1 W10909685 (thermal fuse) and 1 WP8577274 (Thermistor) and 1 280148 (Thermal Cut Off) and 1 WP8557403 (Thermostat and Inlet Thermistor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WZF34X20DW04
Near Orrstown, PA 17244
Andrew S.
Job Details: 07/01/2022
Cx complaint is that the unit is not cooling. Upon arrival I found that the unit lights are working but there is no power going to the compressor. I found that the control does not stay on the set temp. I set the temp and closed the door and when opening it again the control indicators just flash. i also found that the control is not sending power to the compressor. I am ordering the control box. Please contact cx when the parts are avialable to schedule the return vist.; ordrng 1 W11580519 (Control Box)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Washington, DC 20009
Emmanuel R.
Job Details: 07/01/2022
"Cs Dw is leaking, found the leak is coming from the bottom of the dispenser, no trouble codes ,test cycle passed, unit runs as designed. Ordering dispenser to repair the leak.; ordrng 1 W11412300 (dispenser)"
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS2
Near Reston, VA 20191
Richard B.
Job Details: 07/01/2022
"CX complant. Microwave not heating , UInspected unit and microwave making loud noise when running , Ordering diode , mag and transformer. Possibally just needs diode , Further work needed , cx paying 120 service call RB; ordrng 1 W11334531 (transformer 233.95) and 1 W11256462 (diode 20.74) and 1 W11402082 (mag 207.42)"
We serviced a
MAYTAG DRYER
Model LDE8604ACE
Near Washington, DC 20008
Samuel R.
Job Details: 07/01/2022
replaced parts ordered.tested unit and unit is now working properly and not making loud noises
We serviced a
KITCHENAID DISHWASHER
Model KDPM354GPS0
Near Townsend, DE 19734
Taylor F.
Job Details: 07/01/2022
Replaced tub from previous diagnosis. Tested unit and unit is now working as designed. Job is complete.
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH05
Near Washington, DC 20009
Emmanuel R.
Job Details: 07/01/2022
"Customer needs the RC door gasket in white, the gasket i recieved is grey, reorderig gasket and have MXor TS inspected it before scheduling with customer. Per MX-TX request; ordrng 1 W10838574 (gasket-dor)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Smyrna, DE 19977
Taylor F.
Job Details: 07/01/2022
"Cx complaint is unit not spinning. Tested inspected and verifed complaint. Had 50mf on the capacitor when it should of been 80. Had 120VAC coming to capacitor and 120VAC going to motor. Motor ohmed 4,4, and 8. Capacitor wasnt sending 240 to motor. Also had an error code f2e1 for stuck key. Found power button to be getting stuck, causing the unit to randomly shut off and turn on. Ordering motor, capacitor, and fascia. Cannot reschedule at this time.; ordrng 1 W11395618 (capacitor) and 1 W11283592 (motor-drve) and 1 W11478519 (panel UI)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS
Near Bowie, MD 20720
Mitchell H.
Job Details: 07/01/2022
cx complaint unit is not making much ice at all and led blinking in fridge. found e2 and e5 saved for ice maker. checked temps and found temps at 0 and 35. unit is cold enough and fans working for ice maker. unit will need new ice maker. found back left led bad. jumped it out and all leds came on. ordering led for this issue. cx opaid in full by check. please reschedule when parts arrive.; ordrng 1 W11579560 (ice maker) and 1 W11601311 (led)
We serviced a
MAYTAG WASHER
Model MVWB765FW2
Near Alexandria, VA 22310
Christian C.
Job Details: 07/01/2022
"Cx complaint clothing is getting caught undernearth agitator, Inspected unit found blouse caught underneath agitator. unable to remove agitator. Quoted cx and they will not be going through with repair. Collected for service call."
We serviced a
MAYTAG WASHER
Model MVW6230HC2
Near Richmond, VA 23229
Joseph D.
Job Details: 07/01/2022
"replaced suspension, clips and console, unit no longer making clicking sounds."
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near Alexandria, VA 22315
Christian C.
Job Details: 07/01/2022
Installed heating element per special project. Tested unit no errors. Tested unit in service cycle once while unit is out and twice while unit is back in cabinetry. No leaks.
We serviced a
MAYTAG WASHER
Model MVWP575GW1
Near Sterling, VA 20166
Daniel J.
Job Details: 07/01/2022
installed new control and lid latch tested worked stopped cycle calibrated and went to start another cycle powered off unit started locking and unlocking while power off heavy build up on connectors from water ordering harness and valve main issue lid lock connector connected in with water valves; ordrng 1 W10843661 (harness wire) and 1 W11376227 (lower harness) and 1 W10843661 (harness wire) and 1 W10843398 (valve harness) and 1 WPW10240513 (striker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHW04
Near Virginia Beach, VA 23454
Carl A.
Job Details: 07/01/2022
cx recevied new unit when tech showed up whirlpool replaced unit
We serviced a
JENN-AIR FREEZER
Model JBZFL30IGX00
Near Stafford, VA 22556
Tanner B.
Job Details: 07/01/2022
needs fitting for repair; ordrng 1 2300868 (fitting)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Bumpass, VA 23024
Thomas B.
Job Details: 07/01/2022
Cx complaint unit is not working properly inspected unit removed and replaced the control door assy tested unit now functions normally ; ordrng 1 W11223753 (nameplate)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Virginia Beach, VA 23452
Justin W.
Job Details: 07/01/2022
cx complaint no ice in rc. checked unit to find ice maker error code e2. checked to find water valve not sending water to ice maker. fill tube not frozen. ordering ice maker and valve to complete repair.; ordrng 1 W11495416 (valve (8 tribles))
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Alexandria, VA 22307
Lloyd B.
Job Details: 07/01/2022
"Cx complained of water being dumped into the ice bucket. Inspected the unit and found that after pressing the test button on the bottom of the IMA, water was coming into the bin due to a frozen fill tube. According to pointer w11560805, its due to a low pressure or high pressure from the house and that needs to be checked. Unit needs new ice maker fill tube and valve. Service declined for now. Cx will call wp; ordrng 1 W11455388 (valve 151.50) and 1 W11395429 (fill tube 57,89) and 1 waterpressuretester (water pressure tester)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FBS01
Near Ashburn, VA 20147
Daniel J.
Job Details: 07/01/2022
spoke with customer when she opened door informed and showed me unit is making ice and hasnt had any issuses with the icemaker since the icemaker was replaced ran test and was able to fill icemaker through diag cycle no work preformed customer stated she paid the labor already
We serviced a
JENNAIR COOKTOP
Model JGD3430GB00
Near Herndon, VA 20171
Richard B.
Job Details: 07/01/2022
"CX complant. Cooktop cant turn off. Prior diagnosis found cooktop wont shut off. Installed new manifold with spark switches and reassembled unit and right two burners constintly spark after igniting. Ordering electrodes and spark module . Further work needed, RB; ordrng 1 W10862323 (electrode RF) and 1 W10862324 (electrode RR) and 1 W10475147 (spark module)"
We serviced a
WHIRLPOOL WASHER
Model WTW7600XW2D
Near Fairfax, VA 22030
Carl R.
Job Details: 07/01/2022
Leak at bottom of machine. Talked with cx and found that the unitbleaks at some point of the machine. Removed lid and found alot of rust washer. Unit will need alot of parts.
We serviced a
MAYTAG REFRIGERATOR
Model MSD2572VEW00
Near Williamsburg, VA 23188
Gill G.
Job Details: 07/01/2022
replaced ice door. tested. unit is working as designed. collected difference in parts.
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Chantilly, VA 20151
Carl R.
Job Details: 07/01/2022
"Unit not heating. Talked to cx about unit work previously done. They stated that the dry wasn't drying the clothes. Removed 2 screws, top lid, 2 screws, front panel,2 screws filter housing, removed blower housing, 7 screws front cover with door disconnected door switch and moisture sensor harness. Noticed red wire to tco was not fully seated. Pulled out wire diagram. To see wire connections to tco. Reconnected red wire to tco. Installed all other parts that was removed, tested unit. Unit element is getting hot and works properly."
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HZ08
Near Williamsburg, VA 23185
Gill G.
Job Details: 07/01/2022
verified cx complaint of unit cooktop light not operating. found failed bulb. replaced bulb. tested. unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model MHW7100DW0
Near Virginia Beach, VA 23455
Carl A.
Job Details: 07/01/2022
"cx complaint of unit not wroking ,checked unit to find the following error codes F0E1,F8E1,found that the tub bearing are likely failing,the control board not sending power out to componets,water valves checked good break down as follows 1/W11029154service call break down as follows service call120.00parts 222.14shipping 15.00labor 110.00sub total 467.14tax 13.33grand total 480.47cx will call if moving forward with repairs"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Virginia Beach, VA 23451
Carl A.
Job Details: 07/01/2022
replaced both parts tested unit works as designed
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Ashburn, VA 20148
Daniel J.
Job Details: 07/01/2022
heater project went to install new heater spoke with customer stated dishes no longer getting clean and water not moving tested unit can hear relays cycle no noise from motor removed from cabinet found right side heater gasket leaked water in to was motor unit will need new wash motor installed heater; ordrng 1 W11416362 (pump motor)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Odenton, MD 21113
Kevin P.
Job Details: 07/01/2022
"cx complaint unit has an off balance error and wont spin clothes out properly, found hub driver is stripped and shift actuator is faulty not allowing unit to activate any components in manaual test mode with shift actuator connected. tried removing wash plate to access hub driver and plate wont come off. plate will need to be broken off the shaft to access the hub. explained all this to cx and qouted for repair 490.52 total. cx ok'd repairs and paid 340.52 all but the labor. installed shift actuator ordering hub driver and wash plate at least 30 of each @ trbls 150 labor due on return visit; ordrng 1 W10528947 (drive hub kit) and 1 W10752283 (washplate)"
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Virginia Beach, VA 23453
Justin W.
Job Details: 07/01/2022
cx complaint unit not starting. checked unit to find screw to door switch backed out not allowing switch to make proper contact. tightened door switch with new screw and tested unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Annapolis, MD 21401
Shane B.
Job Details: 07/01/2022
"complaint is ice and water not dispensing. cx said unit does not make ice and water only works some days. found no ice in the bin, IM tray is empty. water was on the top shelf under the water valve. tested dispensor and it did dispense water but began leaking inside unit onto the top shelf. inspected and found valve is cracked causing the leak. no IM error codes. ran fill test, water started leaking from valve again. valve was replaced on 3/22/22. ordering valve heater and UI for return visit.; ordrng 1 W11482383 (valve) and 1 W11087201 (heater) and 1 W11387387 (user interfaces)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Virginia Beach, VA 23454
Carl A.
Job Details: 07/01/2022
"cx complaint of unit not turning on, checked unit to find a bad control board,board recving correct power but not putting power out replaced control board tested and calibrated works as designed break down as follows 1/w11419171service c all break down as follows service call 120.00parts 222.14shipping 15.00labor 110.00sub total 467.14tax 13.33grand total 480.47"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Fairfax, VA 22030
Carl R.
Job Details: 07/01/2022
"doesn't wash clothes properly. Removed power from washing machine removed bolt cap, removed bolt, washplate was not removable without damage. Used all tools that was possible to remove wash plate without damage. Called office to notify office of the situation and notified customer as well of the situation. No parts was installed. Customer was given the option of purchasing a new wash plate, or new washing machine. Unit is still unusable. ; ordrng 1 W10752283 (Wash plate)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Frederick, MD 21701
Ricky E.
Job Details: 07/01/2022
"customer stated that the unit was shutting off in mid cycle, but the breaker wasnt blowing.. fnd no errors stored, and when coming out of diag the unit reset and showed a loss of power in the display... the unit seems to show control issues and at times maybe dropping power from the board to the ui... need parts... the harness is just in case...; ordrng 1 w11591637 (harness) and 1 w11478519 (ui assy) and 1 w11556728 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Annapolis, MD 21401
Shane B.
Job Details: 07/01/2022
"arrived to install ordered parts. cx said she found a crack in the liner in the bottom of the freezer section. confirmed issue and took picture of crack. crack is about an inch long and right in the front middle of floor of the compartment. i called techline to document and they gave me part # for adhesive and repair kit. SR#7734013935.seperator ordered was the wrong color. ordering grey seperator. replaced door switcha nd light started working. bulb was not needed. ordering grey seperator, adhesive and repair kit. schedule when parts are availble.; ordrng 1 482338 (adhesive) and 1 482395 (repair kit) and 1 W11423781 (seperator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS00
Near Ellicott City, MD 21043
Alexander D.
Job Details: 07/01/2022
"cx within 30days of prior service. cx complaint after icemaker was replaced, water wasnt dispensing intermittently but ice dispensing would work fine everytime. also dispenser lighting button wouldnt respond. shortly after previous tech called, water issue stopped but unit stopped making ice again. inspected unit and verified complaint. test56 shows E0 and IM harvests fine. no water in mold. test45 heard valve energize but no water coming in. ran fill tube heater for 5min and tried fill test again and getting water to IM now. called techline, sr#7734016986. techline is saying more than likely issue with ui logic circuits reading thermistors. could also be bad thermistor on icemaker. ordering ui and icemaker, in stock @ tribles. scheduled return for 7/6. quoted 207.43, paid in full with c/c; ordrng 1 W11330971 (ui) and 1 WPW10764668 (icemaker)"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Winchester, VA 22601
Ezra M.
Job Details: 07/01/2022
"right front element not working. element failed, replaced element, working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ01
Near Catonsville, MD 21228
Alexander D.
Job Details: 07/01/2022
"cx complaint unit not cooling properly. cx had a tech from different company diagnose unit and he said he thinks it has an internal SS leak that he cant access and out more refrigerant in unit so it will cool until we come out. upon arrival cx said she was told by whirlpool everything would be covered under warranty. advised cx entitlements covers parts and labor but not service call. cx opted to pay service call so i can diag unit and will call cx service back. inspected unit and temps are a little warm, 21 in fz and 41 in rc. inspected evap and compressor. no obvious signs of leak, even frost pattern. compressor is a little hot. everything else checks good. ordering compressor, drier, evap and coupler. 3ct SS tech only. parts in stock, called office and scheduled return for 7/8; ordrng 1 W11256565 (evaporator) and 1 WPW10143759 (drier) and 1 W10507884 (compressor) and 1 W11506635 (coupler)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HZ07
Near Virginia Beach, VA 23452
Carl A.
Job Details: 07/01/2022
"cx complaint of unit making noise checked unit to find that the coupler on the turn table not fully seated down on motor,reseated coupler on motor tested unit works as designed"