We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Chesapeake, VA 23325
Zachery R.
Job Details: 07/06/2022
upon arrival cx stated they were not aware of $120 service call. cx stated they will need to reschedule.
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Chesapeake, VA 23325
Zachery R.
Job Details: 07/06/2022
upon arrival cx stated they were not aware of $120 service call. cx stated they will need to reschedule.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Arlington, VA 22204
Emmanuel R.
Job Details: 07/06/2022
"Cs RH door is off alignment and rubbing on the bottom , and icemaker isnt making ice. I found the bottom of the RH door where the cam and pin is , it split so the door is wobbling around the hinge cant keep the door straight, unit needs a RH stainless door. Also found when you cross t-h on the jumper of the icemaker the icemaker tries to cycles but it just clicks and makes noises but never cycles properly, icemaker must be siezed or gears are not catching. ordering RH door and icemaker.; ordrng 1 W11178521 (nameplate) and 1 LW10413519 (dor-fip ms) and 1 WPW10470155 (cam-door) and 1 WPW10397055 (bracket) and 1 4317943 (icemaker) and 1 W11257307 (icemaker wires)"
We serviced a
WHIRLPOOL WASHER
Model WFW9750WW02
Near Chesapeake, VA 23322
Austin D.
Job Details: 07/06/2022
checked unit and found a cracked outer tub for the unit. advised cx that the tub would have to be repalced. quoted cx and quote came out to around 1400 dollars. cx did not want to go ahead with repair at this time. added 90 dollars to other ticket for payment of service call.
We serviced a
WHIRLPOOL WASHER
Model WFW9750WW02
Near Chesapeake, VA 23322
Austin D.
Job Details: 07/06/2022
checked unit and found a cracked outer tub for the unit. advised cx that the tub would have to be repalced. quoted cx and quote came out to around 1400 dollars. cx did not want to go ahead with repair at this time. added 90 dollars to other ticket for payment of service call.
We serviced a
KITCHENAID RANGE
Model KGRS505XSS01
Near Arlington, VA 22201
Christian C.
Job Details: 07/06/2022
"Cx complaint right rear burner is constantly on. When powering on unit they can ignite burner with a handheld lighter. Rear right burner knob does not adjust flame when turning. All screws for all orifaces would need to be drilled out. Called techline Called safety to document findings. Cx would be responsible for repair costs. Cx would like to talk to whirlpool and see if they can get it covered. If cx calls back order WPW10407680-rear oriface holders-qty2, WPW10407678-left front oriface holder-qty1, W10861630-right front oriface holder-qty1, WPW10319347-center oriface holder-qty1, WP3368921-burner head screws-qty10, and WPW10204705-manifold assembly-qty1."
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW4
Near Dover, PA 17315
Bernard M.
Job Details: 07/06/2022
"Cx complaint unit doesn't complete cycles. Entered into diag and found error codes F0E3 overload, F8E1 long fill. Ran test cycle and found the water to have slow flow. Unit completed cycles without further issues. Replaced inlet valve using pre-id parts, recalibrated and ran test cycle. Unit completed test. Unit works as designed. Cx paid for full repair."
We serviced a
WHIRLPOOL DRYER
Model WGD6620HC1
Near Reisterstown, MD 21136
Brian R.
Job Details: 07/06/2022
cx answered and said she didnt know we were coming and units been working for her. said at first unit didnt work and then it started and was running fine ever since. no codes in unit. tested and ran unit. unit powered up and started and gas lit and unit heated. tested and checked over unit and unit runs as it should. nothing wrong with unit as of now and unit runs fine. vents is cleaned and cleared.job complete.
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near Baltimore, MD 21217
Shane M.
Job Details: 07/06/2022
"cx complaint of smelling gas. no gas smell on arrival. pre heated unit to 350F. strong flames, unit reached 350F. preheated unit to 450F unit ignited right away. advised cx i can double check for smell gas leaks with a gas sniffer.; ordrng 1 gassniffer"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS22EWMS9
Near Alexandria, VA 22305
David J.
Job Details: 07/06/2022
Cx complaint unit not making ice and water makes a hammer sound when dispensing and very slow. Inspected unit and tried to force a harvest and Ive maker was in responsive. Tested water at dispenser and indeed it was making a loud bang at filter head. Found housing is also broke and is not solidly mounter. Quoted Cx for repair and will make the call to fix or get a new one today. Cx paid 120.00 for service call. ; ordrng 1 W11346623 (Filter head) and 1 Wp67001668 (Filter housing) and 1 Wp12568001 (Filter cover)
We serviced a
WHIRLPOOL RANGE
Model NA
Near Alexandria, VA 22310
David J.
Job Details: 07/06/2022
"CX canceled, had errands to run. Could not find model or serial number on unit anyways could not work on it."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Rockville, MD 20852
Julian H.
Job Details: 07/06/2022
CX complaint about unit leaking inspected and found a slow leak from motor need part; ordrng 1 W11416362 (sump/pump motor)
We serviced a
WHIRLPOOL WASHER
Model WFW9200SQ00
Near Pikesville, MD 21208
Keith H.
Job Details: 07/06/2022
cx complaint is unit was banging inspected unit put into diagnsotics found an error for off bablce removed bottom panel shocks are good. ran test it worked well also ran test with clothes in and it worked fine suggested cx use lighter loads to get more life out of unit
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Elizabeth City, NC 27909
Branden R.
Job Details: 07/06/2022
"cx complaint doors not sealing - refrigerator , checked unit found door gasket no seating properly tryed to steamed and still didnt seal , replaced with pre id and steamed gasket unit is not sealing properly added washer to door to bring it up a little unit is sealing and running as designed c agreed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWBB00
Near Pikesville, MD 21208
Keith H.
Job Details: 07/06/2022
cx complaint is frost buildup in freezer inspected unit and gap in freezer door seal i was able to heat and adjust gasket and its sealing good now unit is working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Williamsburg, VA 23185
Lucas R.
Job Details: 07/06/2022
"replaced control and thermistor, verrified all loads in diagnostics, compressor pulling .8 amps, unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near Pikesville, MD 21208
Keith H.
Job Details: 07/06/2022
repalced control and unit seems to be wokring but i found the million is shorted very cold to touch; ordrng 1 W11084813 (rail-mulln)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Phoenix, MD 21131
Neil H.
Job Details: 07/06/2022
replaced the control and panel and display unit tested good.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Phoenix, MD 21131
Neil H.
Job Details: 07/06/2022
replaced the control and panel and display unit tested good.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BW2
Near Chesapeake, VA 23324
Zachery R.
Job Details: 07/06/2022
"replaced control, spark module, harness, and installed insulation, tested, unit working as designed. secured control in bin."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Williamston, NC 27892
Ronnie B.
Job Details: 07/06/2022
"removed and replaced evap fan, main control, and user interface. Went to replace ice box fan but was another evap fan in box. Went ahead and tested unit, all fans are working normaly at this point. Unit is cooling, fans working, controls and lights working, unit is working as designed."
We serviced a
JENN-AIR OVEN
Model JJW3830IL01
Near Fairfax, VA 22031
Jason A.
Job Details: 07/06/2022
Reschedule. CX will call for availability; saved tckt
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW3
Near Falls Church, VA 22041
Emmanuel R.
Job Details: 07/06/2022
"Cs unit is making a loud noise when spinning, I found the long bolts that holds the drum while shipping still attached. Removed shipping bolts and tested unit. Unit is now working as designed."
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Richmond, VA 23235
Joseph D.
Job Details: 07/06/2022
"found unit with pin to wheel not secured and unlevelled, reseated levelling wheel and unit now closing door properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY0
Near Glen Arm, MD 21057
Neil H.
Job Details: 07/06/2022
"REPLACED THE VALVE,BIN,FILL TUBE UNIT TESTED GOOD DROPPED ICE IN I/M AND THEN FILLED."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Richmond, VA 23235
Joseph D.
Job Details: 07/06/2022
replaced tub rung as per techline and advised cx to call back and wait for servicepointer of retooled part to be released if problem persists.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Rockville, MD 20852
Julian H.
Job Details: 07/06/2022
"ELW PROGRAM 2 YR WARRANTYCX complaint about mullion not flipping staying on the way to close door deli drawers not rolling out properly ui on door not raising temp and not having sounds greased mullion with VS opening and closing properly drawers out of tracks showed CX how to installed them properly issue with door ui not displaying temp properly need ui; ordrng 1 W11330486 (DOOR UI) and 1 350849 (grease), used 1 350849 (grease) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW7300DW1
Near Frederick, MD 21701
Ricky E.
Job Details: 07/06/2022
"0-5 2-1 the customer stated that the unit when going into rince, will not agitate or spin. the unit will fill, but then it will spin slowly and will not finish.. fnd an off balance error and a stuck key error. removed errors and ran diag. all tests ck good, the unit would spin on any sped and will agitate on any speed.. ran the load calibration cycle to reset the unit... the unit cks ok... the unit may have trans issues"
We serviced a
JENN-AIR COOKTOP
Model JEC4536BS00
Near Rockville, MD 20853
Julian H.
Job Details: 07/06/2022
CX complaint about crack on cooktop need part CX PIF; ordrng 1 W10622122 (cooktop)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Annapolis, MD 21401
Kevin P.
Job Details: 07/06/2022
"unit is in warranty per sb web p.o.p. saved to quik pics. unit freeszing things in ff section and dripping from air chute onto upper shelf intermittently. foun d compressor is extremely hot to the touch and only pulling .71 amps. unit will need a new compressor, uv dryer, and process stub as well as associated couplers, lok ring, and r600 refrigerant. 2ct sealed system and also inspect drain hose during service, its clear now and the drip pan has water in it at this time.; ordrng 1 W11580057 (compressor) and 1 W11506619 (coupler) and 1 W11578570 (coupler) and 1 W11506619 (coupler) and 1 WPW10143759 (dryer) and 1 W11506635 (process stub) and 1 lokringkit (lok ring kit) and 1 r600 (r600)"
We serviced a
KITCHENAID DISHWASHER
Model KUDL15FXSS5
Near Alexandria, VA 22301
David J.
Job Details: 07/06/2022
"(? Error code) communication between ACU F6-e4 float switch F6-e6 cool water F6-e3 suds Cx complaint unit has green light that just blinks. Wont start, inspected unit and found 3 error codes above. Inspected float switch for trash. Cleaned under float switch. Ran diagnostic cycle and found found after cycle lots of suds in water. Removed suds and cleared error codes. Ran a normal cycle for about 15 minutes. Re checked for error codes and had none. Believe the unit was over sudsing. There was a recent error code for a control communication but didnt get the code. Explained to Cx about cleaning dishes before putting them in unit how it can cause lots of suds do to soap used at the sink. Unit is now working as designed. If problem re occurs its possible unit may need a control board. Okay"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Fredericksburg, VA 22401
Tanner B.
Job Details: 07/06/2022
"Cc the unit not heating/ drying. found loose heater connection after seeing 7-1 error in diag. cleared and ran diag. unit now working, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Stafford, VA 22554
Robert W.
Job Details: 07/06/2022
CX Complaint is the unit just not working. Inspected unit and found error code F7E1 found the shifter isnt reading properly back to control also found clutch is skipping teeth because the shifter isnt working properly. Ordering shifter and clutch; ordrng 1 W11481722 (Shifter) and 1 W10721967 (Clutch)
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Inwood, WV 25428
Danny R.
Job Details: 07/06/2022
unit had a loose harness on elelemnt reinstaled harness and then it heated to standard unit chrcvksok
We serviced a
WHIRLPOOL MICROWAVE
Model KMHS120ESS7
Near Bethesda, MD 20817
Roberto I.
Job Details: 07/06/2022
"Cx complaint no power.Power supply ok. Found open filterboard fuse. Bypassed fuse by using a 20A resettable breaker. Unit didn't turn on, the control board received L1 but no neutral. Found open cavity thermostat and possible issue with door interlock. quoted repair $394.28 with $145 labor for cavity thermostat W10864742, 2 fuses W10138793 and 2 door interlocks W11197766 replacement. Cx needs more time to make a decision. Collected $120; ordrng 1 W10864742 (cavity thermostat) and 2 W10138793 (fuse)s and 2 W11197766 (interlock)s"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW
Near Washington, DC 20017
Shawn D.
Job Details: 07/06/2022
arrived with sammy no answer we waited 20 minutes then moved on no one came to door
We serviced a
WHIRLPOOL COOKTOP
Model WCC31430AR
Near Westminster, MD 21157
Brian R.
Job Details: 07/06/2022
cx answered door and said she did not have service set up with us as the place she got unit came out to fix and her unit works fine now. advised i will update and close her ticket out.
We serviced a
WHIRLPOOL DISPOSERS
Model WG1202PH1
Near Washington, DC 20024
Shawn D.
Job Details: 07/06/2022
arrived and cx is the renter and only has owners contact by email. hes going email owner and ask him what he wants to do since unit is out of warrenty. cx did say owner purchased place and hes the first to live here but building is way older than a year.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Richmond, VA 23228
Jerod R.
Job Details: 07/06/2022
tested unit found unit has bent cabinet and rear panel making unit go out of balance do to the lean; ordrng 1 W10676680 (cabinet) and 1 W11486091 (rear panel)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Yorktown, VA 23693
Carl A.
Job Details: 07/06/2022
"cx complaint of unit not working ,checked unit to find the foillowing errror codes F4E3,sump dead.replaced sump and motor tested unit works as designed"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near North Bethesda, MD 20852
Julian H.
Job Details: 07/06/2022
"CX complaint clicking noise from the back Tested fans, compressor, damper and icemaker. Inspected compressor on a test found that refrigerant makes a sound which CX identified explained that this sounds are normal on this refrigerator is the way refrigerant flows inside system and expands taped also water lines on the back so they wont be hanging and causing an issue documented call "
We serviced a
KITCHENAID COOKTOP
Model KICU500XBL
Near Annapolis, MD 21403
Dustin F.
Job Details: 07/06/2022
"CX COmplaint: PArt of Cooktop not workingInspected unit, ( Sealed to countertop) found F47 Communication code, Tried recalibrating with code 28 for the model number. UI displayed Error then rethrew the F47.From Here, I have to Check the Fuses on the Filter Board and the UI Board ( Module Board Could Be bad as well) However, Unit is Sealed to COuntertop with Cualk. CX has to have unit out and available for Service. CX asked me to give him part prices, then decided he wants to look for a new unit. IF he cant, and has to have it repaired, he will call back. He understands if its not within the 30 days after today he WILL have to pay another 120 fee. Charged CX for 120.00 via card and completed. WPW10328453( module)WPW10328453 (UI Board.)"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Norfolk, VA 23513
Carl A.
Job Details: 07/06/2022
cx complaint of unit not heating checkedu nit to find the oprating therastat open as it was reciving 120 on each leg and 234 across but when ohmed out ohmed open replaced thermastat tested unit works as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Takoma Park, MD 20912
Roberto I.
Job Details: 07/06/2022
CX complaint Rc too warm.Temp check showed Rc 51F and Fc 1F. Found evap fan noisy and frost all over the freezer. Seems like the fan is not running fast enough. Ordering evap fan W11369036. Pre id control to be used on return just in case; ordrng 1 W11369036 (evap fan)
We serviced a
WHIRLPOOL FREEZER
Model WRB322DMBM03
Near Springfield, VA 22151
Jason A.
Job Details: 07/06/2022
CX complaint FRIGE FC door not closing. Replaced FC door & gasket. Heat seal to remove wrinkles. Test doors operate & close properly. Used a bright light in FC to check for airgaps > JJ
We serviced a
KITCHENAID HOOD
Model KXU8036YSS0
Near Darnestown, MD 20874
Julian H.
Job Details: 07/06/2022
CX complaint about fan motor not working switch not turning on fan removed control panel and found a broken housing as well need parts CX OWES LABOR $110; ordrng 1 W11387938 (housing) and 1 W11193832 (swtch-rckr)
We serviced a
KITCHENAID COOKTOP
Model KFEG504KPS0
Near Stafford, VA 22554
Robert W.
Job Details: 07/06/2022
CX Complaint is the unit is sparking and control wont come on anymore. Inspected unit and found the main harness is burnt up near control causing the sparking issue off the chassic of unit. Ordeering Control and main harness; ordrng 1 W11088877 (Control) and 1 W11188432 (Main harness)
We serviced a
WHIRLPOOL WASHER
Model WFW72HEDW0
Near Suffolk, VA 23435
Anthony D.
Job Details: 07/06/2022
replaced dispenser and inlet vavle tested unit working as designed
We serviced a
JENN-AIR MICROWAVE
Model JMC2430IL03
Near Leesburg, VA 20176
Ken M.
Job Details: 07/06/2022
Customer complaint is that the waveguide cover on the side of the unit started to burn orange. The upper cover is burnt through. Unit needs a new magnetron and cover.; ordrng 1 W10915651 (cover-plt) and 1 W11346197 (magnetron)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Nottingham, MD 21236
Milton J.
Job Details: 07/06/2022
Complaint lights out. Installed new RC Door Switch as previously ordered. Tested unit and is now functioning properly. -MJrob
We serviced a
JENNAIR RANGE
Model JDRP436WP02
Near Baltimore, MD 21231
Shane M.
Job Details: 07/06/2022
installed all parts. collected labor
We serviced a
WHIRLPOOL DISHWASHER
Model ADB1500ADS4
Near Suffolk, VA 23438
Branden R.
Job Details: 07/06/2022
"cx complaint unit leaking checked unit found no error codes stored to unit , let unit run and found gakest flipped over itself allowing small drops of water to run down gasket onto floor , unit will need new gasket for repair cx agreed .; ordrng 1 W11498831 (gasket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC302ESS03
Near Leesburg, VA 20176
Ken M.
Job Details: 07/06/2022
Customer complaint is that the right door gasket is torn. Visual inspection confirmed issue. Gasket replaced and heated to close gaps and remove wrinkles from shipping. Door is sealing properly. Old part left with customer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Manassas Park, VA 20111
Ezra M.
Job Details: 07/06/2022
"installed new valve, noise gone."
We serviced a
MAYTAG REFRIGERATOR
Model MSS26C6MFZ00
Near Middletown, DE 19709
Taylor F.
Job Details: 07/06/2022
Cx canceled at the door.
We serviced a
JENN-AIR COOKTOP
Model JGD3430GS00
Near Stafford, VA 22556
Robert W.
Job Details: 07/06/2022
Replaced Regulator and manifold tested and smelled for gas nothing coming from under unit at regulator nothing coming from manifiold area tested burners and unit doesnt have a gas smell unit is working properly.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Berlin, MD 21811
Michael E.
Job Details: 07/06/2022
"CX complaint: clothes balled up, white spots and dry spots. Tested anbd verified complaint> No error codes. No problem running through diagnostic cycle. Water level is very low on normal cycle auto sensing for fill. Went over detergent use with CX. Replaced agitator and went over soil level setting use with CX. Ordering control W11429620 and pressure switch hose WP353244 just in case. Cannot reschedule due to SO part.; ordrng 1 W11429620 (ACU) and 1 WP353244 (pressure switch hose)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Hampton, VA 23669
Justin W.
Job Details: 07/06/2022
cx complaint washplate has holes in it. confirmed complaint. ordering washplate to complete repair.; ordrng 1 W10902814 (washplate)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Laurel, MD 20724
Andrew H.
Job Details: 07/06/2022
Cx complaint is the unit is still shaking violently during the high speed spin cycle. Cx showed me a video of the unit in the spin cycle. And it showed the unit shaking to the point where the cabinet is flexing at the bottom of the unit on the side. I could see the basket is out of round. I called tech line and explain the issues of customers having I explained that the basket is out of round and this could be causing the off balance and shaking of the basket in the high speed spin tech line gave me file number after documenting the issues. Ordering basket and spanner nut. Basket is over size part and I inform customer that they may receive the basket here and to check it when they receive it. Please reschedule when ETA on basket. both parts and stock at triplesFile 7734040358; ordrng 1 W11178227 (Basket) and 1 W11551646 (Spanner nut)
We serviced a
TRIBLES TRIBLES
Model n/a
Near Norfolk, VA 23513
Justin W.
Job Details: 07/06/2022
picked up washplate
We serviced a
MAYTAG DRYER
Model MGDB835DW4
Near Glen Burnie, MD 21060
Andrew H.
Job Details: 07/06/2022
Cx complaint is the unit is making a sound. Inspected unit and found sound coming from idler pulley. I quoted customer for replacing idler pulley customer okay to repair I replaced either pulley and tested unit. Units now working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SDH2
Near Virginia Beach, VA 23462
Justin W.
Job Details: 07/06/2022
cx complaint unit needs tub wheel installed. installed part supplied by cx and ran diagnostics on unit no error codes. unit working as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC0
Near Herndon, VA 20171
Carl R.
Job Details: 07/06/2022
"Other.ERROR CODE E01 F03. Removed dryer from top of washer. Turned off water and removed lid to washer. Removed water valve and water lines. Installed new valve, lid, water lines and stacked dryer on top of washer turned water back on, cleared fault code f3e1. Ran test, nonleaks no code. Unit working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Gordonsville, VA 22942
Eric F.
Job Details: 07/06/2022
"Confirmed cx complaint unit not cooling. Plugged in unit, found control resetting over and over again, compressor not powering on, lights were on. Likely short on compressor start circuit or with start device/capacitor. Ordering parts.; ordrng 1 W11524469 (control) and 1 W11524472 (start device) and 1 WPW10350564 (capacitor)"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Herndon, VA 20171
Carl R.
Job Details: 07/06/2022
"Dishwasher control panel is not working, A1 F1 error code. Turned off power and removed the door skin and unplugged the wire harness from the control board. Removed a total of 8 screws. In stalled new console with out control panel. Installed door skin and turned on power. Tried to erase code. Code will not delete. Ordering new console control. ; ordrng 1 W11084865 (Harness) and 1 W11414079 (Ui)"
We serviced a
KITCHENAID COOKTOP
Model KICU569XBL00
Near Lebanon, PA 17046
Justin L.
Job Details: 07/06/2022
"Cx complaint they were mid use and unit shut down. Was able to access unit and found powered down. Had cx power breaker and found 242VAC incoming power, Attempted to power on but unit responsive. Removed and found fuses reading OL. Found unit overloaded and shorted out. Ordering the necessary parts for repair and once in office will need to set return; ordrng 1 WPW10396615 (display board) and 1 W10857233 (module) and 1 W10885135 (module) and 2 WPW10328492 (fuses)s"
We serviced a
MAYTAG DRYER
Model MGD5630HW3
Near Reston, VA 20191
Carl R.
Job Details: 07/06/2022
CX NEEDS THE DDOOR TO BE REVERSED.. Reversed dryer door. Tested door after location swap. Door opens and closes properly.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0EW0
Near Frederick, MD 21703
Ricky E.
Job Details: 07/06/2022
"w10823696 186.56, wp3149400 62.94, labor 120.00, shipping 15.00, tax 14.97.... the unit has a blown right front element and switch... the customer was trying to make a deal with his tenent, and seemed as he didnt want to pay... the customer must pay in full if he wants the repair, prior to going back to the home.... customer did not pay..."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Vienna, VA 22180
Carl R.
Job Details: 07/06/2022
"SOAP DISPENSER NOT OPENING DURING WASH CYCLE. DOOR IS FREE OF ANY DETERRENT BUILD UP. Inspected dishwasher and noticed that the dispenser door is not functional. Door is staying open and seldomly locking unit dispenser door, is getting power. Fnctional wise unit isn't allowing the door to dispenser to function properly. Replaced dispenser due to functionality. Replaced heater element S17304. Removed dishwasher from underneath counter, remove 2 plastic fasteners and heater element. Installed new heater element and plastic fasteners. Tested unit for leaks. No leaks seen. Unit working properly."
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Annapolis, MD 21401
Kevin P.
Job Details: 07/06/2022
"cx complaint she was given no instruction and doesnt know how to operate the unit, went over fundamentals of the unit and advised her to refer to manaual for specifics on the different cycles. unit tests good, job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS03
Near Berlin, MD 21811
Michael E.
Job Details: 07/06/2022
Replaced auger shaft as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Annapolis, MD 21401
Kevin P.
Job Details: 07/06/2022
"installed new valve, fill tube heater and u.i. and tested to verify no leaks, job complete."
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW01
Near Petersburg, VA 23803
John P.
Job Details: 07/06/2022
Install door tested working as designed
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Keedysville, MD 21756
Ricky E.
Job Details: 07/06/2022
"installed art and verified operation, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Richmond, VA 23234
Chris B.
Job Details: 07/06/2022
cx complaint unit freezes food and control will self adjust to colder temp called tech line spoke with adrain sr#77340402453 said to replace control apon opening new control it has small pins vs old control has spades ordering control assembly; ordrng 1 W11371382 (control assembly)
We serviced a
WHIRLPOOL OVEN
Model KSIB900ESS3
Near Richmond, VA 23233
Joseph D.
Job Details: 07/06/2022
"replaced console, unit should no longer produce f2e1 errors. working properly."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Tarboro, NC 27886
Ronnie B.
Job Details: 07/06/2022
"cx complaint of oven seal has tear and is falling off. checked unit and fund oven seal clis sheared towards top causing seal to sag. removed and replaced oven door gasket, unit is working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Dumfries, VA 22026
Robert W.
Job Details: 07/06/2022
"Cx complaint is the unit isnt dispensing water or making ice. Inspected unit and found the unit is pinching the water line causing unit not to fill IM and unit not to dispense, also foune dent in the right RC door dent is not inward the dent is coming from something in the door pushing out on stainless. Ordering Right RC door.; ordrng 1 W10757549 (Right RC door)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Bear, DE 19701
Taylor F.
Job Details: 07/06/2022
Upon arrival cx cancled at the door
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Alexandria, VA 22309
Robert W.
Job Details: 07/06/2022
"CX Complaint is the unit is beeping and not running. Inspected unit and found error code for float switch pulled drip tray and found water, Inspected door gasket and then found the lower wash arm is seperating causing water to accumalte at the door causing unit to leak, Ordering lower wash arm; ordrng 1 W11550888 (Lower wash arm)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFX2897DRM02
Near Fairfax Station, VA 22039
Demonte S.
Job Details: 07/06/2022
"Installed the Control Board, L.e.d. Control Board & User Interface. Tested the unit. Unit is working as Designed."
We serviced a
KITCHENAID DISHWASHER
Model KUDS30IVBL4
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 07/06/2022
"cx complaint is the unit not starting. i found the lock light was on when i arrived. i held it and light turned off, unit began working. ran the service cycle and unit completed it with no issues. i showed cx how to unlock unit if it gets locked again. unit is working as designed. cx paid 120 for service call."
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Bear, DE 19701
Taylor F.
Job Details: 07/06/2022
"Cx complaint is coating coming off inside drum. Tested inspected and verifed complaint. Found the coating to be peeling off of the drum causing defects in the cx clothing, Ordering tub which is CBE. Cx paid for service call by check and owes 110 labor on return visit. Part is being shipped direct to cx. Cx will call when the part comes in.; ordrng 1 W10899578 (drum)"
We serviced a
WHIRLPOOL RANGE
Model WFG520S0FS0
Near Baltimore, MD 21209
Keith H.
Job Details: 07/06/2022
seems like there was a communcation issue cx says she already paid another company to diagnose and they said what they thought the problem was i then informed that i have to also charge a diagnsotic fee and i might find the issue to be something else cx did not want me to service
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Gainesville, VA 20155
Daniel J.
Job Details: 07/06/2022
heater project removed and installed new heater ran diag no faults occured during testing started quick wash let unit fill with water and checked for leaks none present
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Arlington, VA 22207
Emmanuel R.
Job Details: 07/06/2022
"Cs Rc not cooling, Found the evap frozen over, tested thermistor and it was reading about 35degrees in a block of ice.Replaced evapfan and thermistor and defrosted evap. Unit is now cooling again. Customer had a gemini board that he got from his warranty company and he asked me to install it. Installed control."
We serviced a
KITCHENAID O.T.R MICROWAVE
Model KMHS120EBS2
Near Bear, DE 19701
Taylor F.
Job Details: 07/06/2022
Cx complaint is unit giving error code. Tested inspected and verifed complaint. Found the unit displaying f1e4 error code as soon as you plugged it in. Replaced control from pre id and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL RANGE
Model JES9750CAW01
Near Portsmouth, VA 23703
Zachery R.
Job Details: 07/06/2022
"replaced receptacle, tested, come to find switches are defective. ordering relay and control as backup considering cx had waited a while on receptacle, dont want to return empty handed.; ordrng 1 WP74011489 (switch- in) and 1 WP8507P23360 (control) and 1 WP8566493 (relay)"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW08
Near Newark, DE 19711
Taylor F.
Job Details: 07/06/2022
Cx complaint is unit not cooling. Tested inspected and verifed complaint. Found the inverter to be defective. Ohmed compressor and had 15ohms accross all pins which is double what it should be. This caused excessive wattage and blew the inverter out. Called WPTL to document findings. Ordering compressor and inverter. Cannot reschedule at this time. 2CT sealed systemSR#7734040868 Drew; ordrng 1 W11578208 (compressor) and 1 W11506635 (coupler) and 1 W11109499 (drier-tube) and 1 W11461102 (inverter)
We serviced a
IKEA DISHWASHER
Model IUD8555DX1
Near Washington, DC
Shawn D.
Job Details: 07/06/2022
cx complaint still same issue. inspected unit then checked for codes and 6 4 and 6 3 are back. i then ran unit for 30 minutes with no soap in it and is full of soap bubbles. dispenser is leaking rinse aid causing the issue. ordering part for return and looks to be instock commputer was gving me issue when i was at house so could not reschedule; ordrng 1 W11032769 (dispenser)
We serviced a
KITCHENAID MICROWAVE
Model KHHC2090SSS0
Near Dagsboro, DE 19939
Frederick R.
Job Details: 07/06/2022
CX complaint is MW F9Q error code. Replaced glass touch control per prior diagnosis. After reassembling unit the same error code came up. Unit needs a different part because the part that was ordered was incorrect. ordering UI Control. CX will owe a difference of $2.18 upon return plus labor. Cannot reschedule due to FBO part needed; ordrng 1 WPW10391280 (cntrl-elec)
We serviced a
IKEA DISHWASHER
Model IUD8555DX3
Near Washington, DC 20024
Shawn D.
Job Details: 07/06/2022
cx complaint water staying at the bottom when cycle is done or when you open the dishwasher water will be at the bottom and she said unit leaked from left side one time. inspected unit then checked for erros and had none. ran through service cycle and unit sounds good and drained good for me. maybe flap in the hose loop isnt sealing all the way allowing water back cx has high loop undersink. ordering drain hoses for return and marking gasket and pump use on return; ordrng 1 WPW10545278 (hose loop) and 1 8269144A (hose)
We serviced a
WHIRLPOOL DRYER
Model WED5100HC1
Near Wilmington, DE 19808
Taylor F.
Job Details: 07/06/2022
Cx could not provide POP and unit has no entitlements. Cx canceled appt.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JT0
Near Hampton, VA 23666
Carl A.
Job Details: 07/06/2022
"cx complaint of cooktop light on indaicting cooktop hot ,checked unit to find intfit switch had failed replaced switch tested unit works as designed; ordrng 1 WP3149400 (SWITCH-), used 1 w107273601 (SWITCH-1) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Newark, DE 19711
Taylor F.
Job Details: 07/06/2022
Cx complaint is unit not turning on. Tested inpsected and verifed complaint. Found UI to be defective. Had 13VDC and 5VDC coming from control to fascia. Ordering fascia. Rescheduled for 7/15/22.; ordrng 1 W11419056 (fascia)
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Virginia Beach, VA 23462
Carl A.
Job Details: 07/06/2022
cx omplaint of a metal nosie checked unit to find that the drive block stripped out causeing the tub to rock back and forth ordering parts needed for repairs 2 ct as gear case job; ordrng 1 WP21366 (Spanner Nut) and 1 W10554251 (Washer Spin Basket) and 1 WP389140 (Drive Block) and 2 labors
We serviced a
KITCHENAID DISHWASHER
Model KDFE104KBL0
Near Ruther Glen, VA 22546
Thomas B.
Job Details: 07/06/2022
Cx complaint unit is not working properly inspected unit removed and replaced the sump and motor assy tested unit now functions normally
We serviced a
WHIRLPOOL RANGE
Model WFG535S0JS1
Near Baltimore, MD 21215
Keith H.
Job Details: 07/06/2022
cx complaint is after power outage unit not working inspected unit an d found f1e0 for internal board failure and it goes away but soon comes back ordering new control; ordrng 1 W11258611 (cntrl-elec)
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC2
Near Dunn Loring, VA 22027
Carl R.
Job Details: 07/06/2022
"stops mid cycle Code LF,. Inspected unit and put unit in a normal wash cycle. I found the hot water knob in the off position. Turned the hot water valve to full and started washing machine. Unit is set on cold, so unit ran on cold wash normal from 55min, all normal down to 23 min.no stopping.a full cycle was done. Cx is or possibly over loading washing machine, bearings are load. I informed cx about the loud roar.water is kinds slow to deliver into washing machine. Unit performance was never interrupted. Working properly."
We serviced a
WHIRLPOOL WASHER
Model LTE5243DQ3
Near Washington, DC 20009
Shawn D.
Job Details: 07/06/2022
cx complaint unit is not working and is full of water inspected unit and is full of water unit will agitate but wont spin or drain. vacumed out water and checked ooor switch to find it broken. gave cx quote for switch and agreed and is going on vacation so rescheduled for when he comes back and cx wll owe 110 for labor on return; ordrng 1 WP3355806 (lid switch 46.21)