We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Aldie, VA 20105
Daniel J.
Job Details:
11/28/2022
installed left side fridge door verified water and ice being dispensed
We serviced a
WHIRLPOOL RANGE
Model WEE750H0HZ2
Near Richmond, VA 23221
Joseph D.
Job Details:
11/28/2022
"cx compaint that burners are flashing confirmed complaint, working as designed. cx instruct, cx complaint that knobs are difficult to read, due to recession on control panel. unit operating properly"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS01
Near Fulton, MD 20759
Andrew H.
Job Details:
11/28/2022
Replaced extension and tested unit. Unit is now working properly.
We serviced a
WHIRLPOOL FREEZER
Model GAFZ30FDGB02
Near Myrtle Beach, SC 29588
Jason T.
Job Details:
11/28/2022
"Installed compresssor kit, found low side dropping from 5 psi to -20 psi, pics on SD. Called tech line and spoke with Scott to document REF # 7735147418, after sealed system leak test, found the pressures dopping over a period of 15 minutes, unit is non-repairable, cabinet leak. Cx will be contacted in reference to the unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near New Market, MD 21774
Ricardo S.
Job Details:
11/28/2022
"the client still complaining about the noise. inspected unit, the noise comes from the compressor .. the whole baseplate vibrate too much, the baseplate is not dented .. order compressor and condenser .. lock ring LOOK LOOK; ordrng 1 W10559262 (condenser) and 1 w11506623 (cupler) and 1 w11504445 (coupler) and 1 w11557671 (compressor.) and 1 lokring (lock ring) and 3 countsjob (3 counts job)s"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Burtonsville, MD 20866
Andrew H.
Job Details:
11/28/2022
"Called Cx to check availability for appointment, Cx stated they canceled appointment on day it was scheduled."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Highland Springs, VA 23075
Chris B.
Job Details:
11/28/2022
replaced IM tested unit working as desighned
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW1
Near Milford, DE 19963
Andrew W.
Job Details:
11/28/2022
"cx complaint is unit locked, unable to open. inspected and verified complaint. cx stated he broke the strike trying to open the lid that was locked. the stirke is broken and would need to be replaced. cx also states unit is tripping the breaker often. checked breaker and found the unit is on an Arc Fault breaker. also found the outlet for the unit has an open hot wire. informed cx to have an electrician come out and address these issues. used extension cord to plug unit in at another plug and the unit would not turn on. power was going to the control but not leaving the control to the UI which was non-responsive. unit would need a control, console, and strike. quoted cx on cost of repair and cx wanted to contact the builder to hold them accountable. cx paid $120 service call by cc.; ordrng 1 W11457841 (strike) and 1 W11478524 (console) and 1 W11543994 (control)"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Fairfax, VA 22030
Justin S.
Job Details:
11/28/2022
the unit is not locking the door. found the door lock is getting voltage. replaced the door lock with vs and retested. the unit is draining and spinning good. the unit is now good
We serviced a
WHIRLPOOL FREEZER
Model WRS321SDHZ08
Near Newport News, VA 23605
Lucas R.
Job Details:
11/28/2022
upon arrival cx advise unit no longer on property - donated unit due to wait
We serviced a
KITCHENAID RANGE
Model KCGC506JSS00
Near Fredericksburg, VA 22406
Robert W.
Job Details:
11/28/2022
"CX complaint is the LF not igniting, Inspected unit and found the LF burner not igniting, Ignitior is working properly pulled burner head disassembled and put ir back together got burner to ignite but burner head not allowing gas to flow properly. Ordering Burner head.; ordrng 1 W11344539 (Burner head LF)"
We serviced a
WHIRLPOOL FREEZER
Model ASI2175GRS07
Near Glen Burnie, MD 21061
Eric W.
Job Details:
11/28/2022
"cx complaint is not cooling, ice builds up in freezer fridge and freezer every 2 weeks, happened 3 times we took the eavp covor off and melted the ice on the eavp and checked the brown wire to see if that wires was loose, after the check we confirm the wire wasnt loose oin the unit then we omed out the thermstat which omed out at 9.0 so after making sure everythin was working we opoened up the frige and seen if the control board had the double sticker which it did so we are ordering a new control; ordrng 1 W11546690 (control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN506ESS01
Near Owings Mills, MD 21117
Keith H.
Job Details:
11/28/2022
cx complaint is no lights inspected unit and repalced all LEDs with updated LEDs unit is working
We serviced a
MAYTAG O.T.R MICROWAVE
Model MMV1175JZ00
Near Accokeek, MD 20607
Robert A.
Job Details:
11/28/2022
I installed the ordered parts and tested the unit for the cx. The unit is working as designed. There was an extra magnatron sent to the cx and I did not use the transformer. The
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Stafford, VA 22554
Tanner B.
Job Details:
11/28/2022
CX answered througfh ring door bell . cx tried to reschedule appt through text . need to reach out asap and reschedule appt.; saved tckt
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Mechanicsville, VA 23116
Jonathon C.
Job Details:
11/28/2022
"cx complaint, gas leak reported by propane company. propane company claimed leak is coming from the line going into the appliance from the valve. i checked with electric leak detector and soapy water. unable to find leak at valve, when leak detector is brought to the hole from under the house that the line comes from, it goes off then. took pictures of this and demonstrated this to the customer. i do not beleive that this leak is coming from anything related to the appliance. job is complete."
We serviced a
WHIRLPOOL RANGE
Model JDRP430WP01
Near Fredericksburg, VA 22401
Robert W.
Job Details:
11/28/2022
Replaced fan and low speed not working at all found control not sending power to fan. needs Control; ordrng 1 W10876298 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Abingdon, MD 21009
Neil H.
Job Details:
11/28/2022
cx complaint unit making slight noise found the right rear peg leg was broken cx said unit was dropped by delivery guys so new peg leg needed and ordering new clutch in case needed but i ran dia test and sounded normal i propped the broken one under unit to keep stable as possible until return; ordrng 1 W11213957 (feet-lvlng) and 1 W10721967 (Whirlpool Washer Drive Clutch Kit)
We serviced a
KITCHENAID FREEZER
Model KRFF507HPS00
Near Alexandria, VA 22315
Lloyd B.
Job Details:
11/28/2022
Cx complained the units lights did not work. Inspected the unit and found the freezer led did not work. Installed new led and tested and there are now ligjhts. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Tysons, VA 22102
Jason A.
Job Details:
11/28/2022
Knocked on door unit 712 & new tenant. Maintenance states walk thru completed & unit was accepted
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Leesburg, VA 20175
Daniel J.
Job Details:
11/28/2022
removed ice build up from evapqouted customer with evap and two gaskets customer reponded with the reason its hasnt been working is due to work when door was replaced found left side gasket failing and also right customer calling kitchen aide as she feels this is a result of work not being preformed corectly; ordrng 2 W10917313 (gasket)s
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ4
Near Rehoboth Beach, DE 19971
Michael E.
Job Details:
11/28/2022
"CX complaint: sparking sound and burning smell. Tested and verified complaint. CX played a video of this for me upon arrival. It sounded like rapid fire sparking. I found the fuse hadf blown and the transformer had a burn mark at its base. CX told me previous repair man had replaced the transformer. Ordering transformer, capacitor, magnetron and fuse. Cannot reschedule due to needing to coordinate for when CX is here (vacation home). CX would prefer ME for return visit if possible.; ordrng 1 W10836753 (transformr) and 1 W10850446 (capactr-mg) and 1 WPW10693025 (magnetron) and 1 W10138793 (fuse)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Reisterstown, MD 21136
Keith H.
Job Details:
11/28/2022
7735140499...cx complaint is still no ice inspected and found the pantry drawer control is shorted called techline and was advised to replace the harness and control; ordrng 1 W11170612 (harns-wire) and 1 WPW10503833 (cntrl-elec)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Lanham, MD 20706
David J.
Job Details:
11/28/2022
Arrived to home 3 times between 9:30am to 11am. No answer at door any times. Had office call and they had no answer twice and left message 2 times. Waited until 11:10am and moved on. Cx will need to call and reschedule ; O-emld tckt
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ
Near Frederick, MD 21704
Ricardo S.
Job Details:
11/28/2022
"Replaced elements, unit tested and burners working ok"
We serviced a
KITCHENAID RANGE
Model KGRS505XSS02
Near Odenton, MD 21113
Eric W.
Job Details:
11/28/2022
Cx complaint is surface burner(s) sparking or clicking - gas double oven range - pre-id multiple burners cx desided not to get work done ; ordrng 1 WPW10204705 (manifold)
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS03
Near Potomac, MD 20854
Roberto I.
Job Details:
11/28/2022
"Replaced part, ran harvesting and fill. The icemaker worked as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Shadwell, VA 22947
Kyle A.
Job Details:
11/28/2022
Installed part and tested unit and unit is now as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Sandy Hook, VA 23153
Jerod R.
Job Details:
11/28/2022
replaced ordered parts and tested unit is now fully functional
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIHV00
Near Locust Grove, VA 22508
Eric F.
Job Details:
11/28/2022
"Cx was told by another servicer that he had a sealed system leak and that it should be covered under a ten year warranty. Inspected unit, found evap frozen over with no signs of sealed system leaking. Informed cx that he would have to pay out of pocket as the issue is not a sealed system leak. Cx refused service, is going to call kitchenaid and request a parts and labor concession, if they refuse he will call back to engage quote directly. Found service pointer pertaining to issue, if cx calls in both listed parts must be ordered for return visit.; ordrng 1 W11467022 (UI)"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKZ0
Near Alexandria, VA 22315
Lloyd B.
Job Details:
11/28/2022
Cx complained the unit wouldn't start. Inspected the unit and found a few buttons did not work. Installed new console and tested and the unit now works as designed. Job complete
We serviced a
WHIRLPOOL WASHER
Model CHW9160GW1
Near Virginia Beach, VA 23454
Lucas R.
Job Details:
11/28/2022
upon arrival found open power cord - repaired cord - unit powered on but unable to fully test unit in electrical room
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Easton, MD 21601
Emmanuel R.
Job Details:
11/28/2022
"Cs unit doesnt want to turno n, confirmed complaint, control is not repsonding to input from Ui. Control is unresponsive. Ordering control.; ordrng 1 W11544680 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Glen Allen, VA 23059
Jerod R.
Job Details:
11/28/2022
replaced ordered parts and tested unit is now fully functional
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Chevy Chase, MD 20815
Roberto I.
Job Details:
11/28/2022
"Replaced par ordered by prev tech. Ran a test cycle, the unit worked and spinned as designed."
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Chevy Chase, MD 20815
Roberto I.
Job Details:
11/28/2022
"Replaced par ordered by prev tech. Ran a test cycle, the unit worked and spinned as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSC25C6EYY02
Near Alexandria, VA 22301
Lloyd B.
Job Details:
11/28/2022
"Cx complained of a noise and no water. Inspected the unit and found that the straps that hold the compressor down, were loose. Tightened the metal straps and there is no longer a vibrating metal noise. Removed filter and the water dispenses. Unit needs new filter housing. Service declined. Job complete; ordrng 1 WPW10238123 (filter head 121.46)"
We serviced a
WHIRLPOOL ICE MAKER
Model WUI75X15HZ01
Near Bethesda, MD 20817
Roberto I.
Job Details:
11/28/2022
"CX complaint water leak.Ran and inspected the unit, found two differents water leaks. The water line was not completely inserted in ther inlet valve and also the drain hose/liner nozzle connection had a loose clamp. Corrected both issues and the unit stopped leaking. Noticied also that the unit didn,t drain properly. There is not stand pipe but just a long rubber hose connected that doesn't allow the water to properly flow. Advised cx that this unit needs the drain connected to a stand pipe. I tried to offer a condensate pump installation, but looks like this model does't have this option available."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Virginia Beach, VA 23451
Branden R.
Job Details:
11/28/2022
"came out to replace parts on unit , disassembled and replace all parts needed unit is running as designed now ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDW06
Near Washington, DC 20010
Mitchell H.
Job Details:
11/28/2022
cx complaint units gasket not staying in again. inspexcted unti and found bottom gasket on fridge would not stay in at all. gasket itself is good. unit needs new door as channel is too wide for gasket to stay in place. cx is aware door will be coming to her.; ordrng 1 LW10636232 (fridge door white)
We serviced a
MAYTAG DISHWASHER
Model MDB7979SHZ0
Near Bealeton, VA 22712
Eric F.
Job Details:
11/28/2022
"Confirmed cx complaint upper rack assembley 'disintegrating', bits of broken plastic flushed through whole assembley including wash arms, wash motor, drain pump reducing units overall ability to clean. Ordering upper rack adjuster assembley and rails as well as components affected by the breakdown of the plastic, will use pre-id'd sump on return.; ordrng 1 WPW10327455 (spray arm upper) and 1 WPW10605345 (arm-spray) and 2 WPW10609578 (adjuster)s and 2 WPW10251047 (cover)s and 2 WPW10627763 (adjuster)s and 2 WPW10609586 (support)s and 2 WPW10567728 (track)s and 2 WP9741232 (screw)s and 1 W10803178 (arm-spray) and 1 WPW10348269 (drain pump)"
We serviced a
WHIRLPOOL RANGE
Model AGR5330BAS3
Near Alexandria, VA 22302
Lloyd B.
Job Details:
11/28/2022
Cx complained the unit did not heat. Inspected the unit and found the control was locked. Unlocked and tested and the ignitor came on and the unit heated to 350 degrees. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Richmond, VA 23226
Joseph D.
Job Details:
11/28/2022
"cx complaint of mold/mildew on seperator gasket. removed gsket and cleaned, quoted cx for new seperator, cx declined new part. unit now working properly."
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Reva, VA 22735
Eric F.
Job Details:
11/28/2022
"Confirmed cx complaint unit making rumbling noise, end chime not ringing. Checked unit. found that rotor mounting screw had come loose and fallen out of bottom of assembley. Remounted screw, unit no longer rumbling. Ordering UI to address failed speaker issue.; ordrng 1 W11478526 (panel, UI)"
We serviced a
MAYTAG O.T.R MICROWAVE
Model MMV1175JZ0
Near Bel Air, MD 21014
Brian R.
Job Details:
11/28/2022
cx complaint is she doesnt think unit is heating or running like it should. unit shows O-O-W and she knows. tested wet towels twice at 30 seconds and tey were hot as can be and was able to put a coffee cup of water in and boiled it in 2 min. unit checks and heats as it should. cant find anything wrong with unit and it heats great. she will pay service. job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Tracys Landing, MD 20779
Shawn D.
Job Details:
11/28/2022
cx complaint pantry temp is all over the place said meat went bad to fast had list of temps since she got a new thermometer and a noise humming she said it makes. inspected unit and fridge is at 37 set to 35 freezer 1 set to 0 pantry temps 36 then checked cx chart and pantry temps seeem ok. i opened alll doors till unt started running and let i run for 20 minutes and unit sounds good at this time no noisse. i asked cx to record noise if it comes back. unit is working at this time
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Millersville, MD 21108
Alexander D.
Job Details:
11/28/2022
"cx within 30days of prior service, icemaker was replaced less than 1yr ago. cx complaint icemaker still making big bricks of ice causing ice chute to jam up and water to drip out dispenser. inspected unit and verified complaint. cx said it made one batch that wasnt too big. probably because it had air in the water line from replacing valve. cx did say when we replace icemaker it worked for a couple months before having this issue again. ran test 120 and it stopped mid cycle and gave E2 error. called techline to document repeat issue, sr#7735139797 ordering icemaker, in stock @tribles. scheduled return visit for 12/9, please place cx on cancellation list; ordrng 1 W11557001 (icemaker(REORDER)) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ0
Near Lusby, MD 20657
Robert A.
Job Details:
11/28/2022
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ00
Near Glen Allen, VA 23060
Jonathon C.
Job Details:
11/28/2022
"cx complaint, unit not cooling. tested unit, verified complaint. found evap frozen over. got readings from board. rc therm, 4.18k ohms (60-65 degrees) fc therm, 5.5k ohms (~49*) and heater circuit OL. thawed Evap, found heater circuit de pinned, repaired heater plug. ohm'd heater circuit, 55k ohms, good with room temp bi metal. job is complete. cx paid service call and and labor for 230$"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204DSS0
Near Falls Church, VA 22043
Jason A.
Job Details:
11/28/2022
CX complaint DW adjusters broken & was told by Whirlpool parts&labor are covered under Scode. Adj not covered. Called office. Some parts previous tech removed not on unit & we are covering. Called Renner & MA > JJ; ordrng 2 WPW10195840 (positioner 6)s and 2 WPW10250160 (clip 3)s
We serviced a
KITCHENAID DISHWASHER
Model KDFE204ESS2
Near Front Royal, VA 22630
Ezra M.
Job Details:
11/28/2022
"rails working properly, found issue was with manifold not clipped into brackets behind top rack, not staying in place, not always allowing top rack to go all the way back.replaced sump and motor assy, ran test cycle. no leaks, no errors"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ01
Near Virginia Beach, VA 23464
Lucas R.
Job Details:
11/28/2022
"replaced compressor, evap and drier, purged with nitrogen, vacuumed for 20 min, charged, pressures at 3 and 125, advised cx to monitor, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Midlothian, VA 23113
Joseph D.
Job Details:
11/28/2022
" found unit with squeeling slider, replaced squeeling slider and unit no longer squeeling."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Nokesville, VA 20181
Ezra M.
Job Details:
11/28/2022
"no cool. compressor noisy when starting, clicks off. replaced start device and run capacitor. unit started. running. pulling between .813 and .845 amps, temps dropping.; ordrng 1 WPW10350564 (capacitor em vs) and 1 WPW10197428 (start relay em vs), used 1 WPW10350564 (run capacitor), and 1 WPW10197428 (start relay) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW7300DW0
Near Milford, DE 19963
Michael E.
Job Details:
11/28/2022
CX complaint: not agitating. Tested and verified complaint.n I found slider magnet had slid down and gearcase leaking oil. I quoted CX price to replace the gearcase and slider. CX decided not to repair at this time. CX paid 120.00 for service. Job is complete
We serviced a
WHIRLPOOL FREEZER
Model WRS588FIHZ04
Near Newport News, VA 23602
Lucas R.
Job Details:
11/28/2022
"thawed evap, replaced door and harness, u.i included on new door, verrified seal, tested, unit working as designed.; ordrng 1 W10271540 (fitting LR/VS), used 1 W10271540 (fitting LR/VS) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM704ESS1
Near Gaithersburg, MD 20878
Julian H.
Job Details:
11/28/2022
replaced adjuster on lh side & working
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near Quinton, VA 23141
Chris B.
Job Details:
11/28/2022
cx comp unit door will not lock insp unit conf cx comp found strike not contacting latch replaced strike and latch unit will need white bezel for unit to work properly ordering white bezel; ordrng 1 W11215078 (white bezel)
We serviced a
KITCHENAID DISHWASHER
Model KUDS35FXBL8
Near Crofton, MD 21114
Shawn D.
Job Details:
11/28/2022
replaced harness and conteol then testd collected for labor unit is good
We serviced a
KITCHENAID OVEN
Model KOCE507ESS11
Near Sterling, VA 20165
Christian C.
Job Details:
11/28/2022
Installed line filter board and MW acu. Tested unit MW is heating up and oven is heating up. Unit is working as designed.
We serviced a
WHIRLPOOL COOKTOP
Model KCGS356ESS00
Near Glen Allen, VA 23059
Jerod R.
Job Details:
11/28/2022
"added pic of closing doc, unit is under warranty, found unit has bad burner harness and spark mod, ordered needed parts to fix; ordrng 1 WPW10475149 (module-spk) and 1 W11246765 (igntr-surf) and 1 W10868533 (harns-wire)"
We serviced a
MAYTAG WASHER
Model MVWB765FW4
Near Crownsville, MD 21032
Eric W.
Job Details:
11/28/2022
cx complaint is machine is making a squeaking noise when on (not the entire time but at the start) and not . . when picking the unit we found alot of oil under the unit gear case is ban and leaking oil all over unit willl need parts; ordrng 1 W11032711 (washer) and 1 W11393685 (gearcase) and 1 W11195971 (washer stator) and 1 W10734521 (clutch) and 1 W10754448 (washer clutch) and 1 W11260238 (rotor)
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ3
Near Abbottstown, PA 17301
Sal R.
Job Details:
11/28/2022
"Per the previouse tech, i was able to access and replace the cooling fan. I found the unit to be opperating as designed. UNit test good."
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Front Royal, VA 22630
Ezra M.
Job Details:
11/28/2022
"no answer at door. called office, spoke with CV, duplicate ticket, should not have been scheduled."
We serviced a
JENNAIR REFRIGERATOR
Model JS48NXFXDE01
Near Pikesville, MD 21208
Keith H.
Job Details:
11/28/2022
first cx has extended warranty but that info not given. cx complaint is doors not coming clean. insepcted unit i didnt see any oxidation or rust..its more jus discoloration. cx would like new panels but JA has to make determination because panels arent available for order
We serviced a
JENN-AIR RANGE
Model JGS1450DS0
Near Washington, DC 20016
Dustin F.
Job Details:
11/28/2022
"Arrived at CX residence, Rang Ring Doorbell, (it didnt make a noise or light up blue like usual) used big door knocker and heard big Dogs Barking. Contacted Office, got ahold of Ethan, he attempted to contact CX Via Phone Call, CX stated they were not home and were gonna reschedule. Set PArts for use on return visit.; saved tckt"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Bethesda, MD 20817
Roberto I.
Job Details:
11/28/2022
"CX complaint humming noise during wash.Ran diag, no errors. Confirmed humming noise from wash motor during test cycle. Replaced sump/motor assy using pre id part. Ran a new test cycle, the unit worked as designed"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Alexandria, VA 22301
Lloyd B.
Job Details:
11/28/2022
Cx complained of a door open alarm and no ui display. Installed new harness and Ui and the ui now works and there is no door open alarm. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model IBMS1455DS01
Near Reston, VA 20191
Richard B.
Job Details:
11/28/2022
"CX complant. Microwav not heating , Prior diagnosis found unit needs control , Installed control and found unit also needs button holders In stock ,CX paid iin full , Sceduled , Microwave is heating Further wiork needeed , RB; ordrng 4 W11116990 (Button holder 19.17)s"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Charlottesville, VA 22902
Kyle A.
Job Details:
11/28/2022
Installed valve and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Washington, DC 20015
Dustin F.
Job Details:
11/28/2022
"Could not locate residence via google maps, google earth, OR my GPS. Tried contacting CX directly but got a voicemailbox. Contacted office and spoke to Jordyn, she could not locate the building either. She also tried calling CX and got no response. she left a message to reschedule."
We serviced a
KITCHENAID OVEN
Model KOSC504ESS01
Near Alexandria, VA 22301
Lloyd B.
Job Details:
11/28/2022
Cx complained the unit did not heat. Installed new thermostat and tested and it now heats to 350 degrees. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Chantilly, VA 20152
Daniel J.
Job Details:
11/28/2022
unit giving error code for user interface replaced control and inspected ui corrosion building up on back side of contorl ordering ui panel and seal ui showing sp order; ordrng 1 W11460908 (control panel) and 1 W11412696 (seal) and 1 W11460962 (user interface)
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near West Friendship, MD 21794
Marc M.
Job Details:
11/28/2022
"cx complaint unit has never dispensed detergent from the load and go assembly. inspected unit and found load and go container visibly full. checked ui and found it to show the 'dispenser level 100%' full, and cycle does appear to be selected. checked and found unit set to 8x concentration. checked and found detergent pump activates during testing. was able to confrim pump opperation multiple times. unit appears to be opperating at this time."
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near West Friendship, MD 21794
Marc M.
Job Details:
11/28/2022
"cx complaint unit has never dispensed detergent from the load and go assembly. inspected unit and found load and go container visibly full. checked ui and found it to show the 'dispenser level 100%' full, and cycle does appear to be selected. checked and found unit set to 8x concentration. checked and found detergent pump activates during testing. was able to confrim pump opperation multiple times. unit appears to be opperating at this time."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Pasadena, MD 21122
Alexander D.
Job Details:
11/28/2022
"replaced rc and fz door. fluffed gaskets with heat gun. nameplate wasnt ordered. cx also pointed out the finish on the doors looks different. inspected doors and confirmed fz door looks darker and grain is going other direction, pic saved. fz door we took off maches new rc door. reordering fz door and nameplate. advised cx door will be shipped to their house again and to call office to schedule return visit after inspecting new door.; ordrng 1 W11551458 (fz door(reorder)) and 1 W11223753 (rc door)"
We serviced a
KITCHENAID OVEN
Model JMW3430DP00
Near Washington, DC 20016
Dustin F.
Job Details:
11/28/2022
CX advised Oven is working ok now after i looked at his DW. No work done. no service fee charged.
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Carlisle, PA 17013
Fred G.
Job Details:
11/28/2022
"i was able to access unit and replace both lid hinges, belt and splutch as per previous visit. tested unit and found unit now checks good."
We serviced a
KITCHENAID DISHWASHER
Model KDTM504EPA2
Near Richmond, VA 23223
Joseph D.
Job Details:
11/28/2022
unit with clogged up lower wash arm and lower wash arm error. must replace lower wash arm; ordrng 1 W10860176 (lower wash arm)
We serviced a
JENN-AIR OVEN
Model JJW2730DS01
Near Oakton, VA 22124
Carl R.
Job Details:
11/28/2022
"Cx complaint is, F2 E1 - Wall Oven. Unit was turned off when I approached the unit, cx turned unit on and f2e1 appeared multiple times. Tried to access diagnostic mode, access to diagnostic was not granted. Unit will need to have console to start, and possible rediagnosed. ; ordrng 1 W11236888 (Console)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS03
Near Sterling, VA 20166
Christian C.
Job Details:
11/28/2022
Installed fill tube. Tested IM. IM filled.
We serviced a
KITCHENAID ICE MAKER
Model KUIX335HPS00
Near Fairfax, VA 22030
Carl R.
Job Details:
11/28/2022
"Cx complaint is, Not Making Ice - Powering On -Freestanding Ice Maker.. inspected unitband heard the recirculation pump grinding from no water being generated through the system. Removed parts and replaced recirculation pump. Reinstalled all parts. Retested unit and still no water flow. Removed water filter and some water did go through the system. Ordering water valve.W10897719.; ordrng 1 W10897719 (Tribs)"
We serviced a
IKEA DISHWASHER
Model IUD7070DS3
Near Sparks Glencoe, MD 21152
Brian R.
Job Details:
11/28/2022
cx complaint is dishes are never clean and soap is still on bottom of door. tested unit and unit fills and drains well. unit will fill and just sit. heater comes on when starting. sump clicks a few times and thats it unit will need sump n motor replaced. 38 motors in stock and scheduled cx per her request. scheduled cx for 12/12 and they asked to be on cancelation list and come sooner if we can.; ordrng 1 W11025157 (Sump and Motor) and 1 W10906424 (Control)
We serviced a
WHIRLPOOL DRYER
Model WTW8900BC0
Near Bowie, MD 20720
David J.
Job Details:
11/28/2022
Cx cancelled appt needs vent cleaned professionally. He thought we cleaned vents
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPS01
Near Glenwood, MD 21738
Marc M.
Job Details:
11/28/2022
cx complaint unit not producing ice. inspected unit and found that the unit will power on and begin cycle entry. unit fills reservoir. after clean cycle the unit will full again an recirc pump will run the evap plate. found frost developing on evap plate. during inpsection found that the heater grid is failed is severed. unit will need new heater grid.; ordrng 1 W10919199 (heater grid)
We serviced a
WHIRLPOOL DBL WALL OVEN
Model n/a
Near Middletown, DE 19709
Frederick R.
Job Details:
11/28/2022
Cannot service unit because I could not verify MS#. Unit is 16yrs old and MS label is completely worn off. Elderly lady in process of selling house and moving and could not find the paperwork for model#. Told her if she found to give us a call and provided her with a TY card with our number. Did not charge because no services were provided
We serviced a
WHIRLPOOL RANGE
Model WEE750H0HZ2
Near Richmond, VA 23221
Joseph D.
Job Details:
11/28/2022
"cx compaint that burners are flashing confirmed complaint, working as designed. cx instruct, cx complaint that knobs are difficult to read, due to recession on control panel. unit operating properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Manassas, VA 20112
Ezra M.
Job Details:
11/28/2022
"steve w/techline. sr#7735143214, found power supply board not outputting proper voltages, only getting 2.4 vdc out, should be 14.330.62; ordrng 1 W10830278 (cntrl-elec)"
We serviced a
WHIRLPOOL WASHER
Model WTW7300DW0
Near Milford, DE 19963
Michael E.
Job Details:
11/28/2022
CX complaint: not agitating. Tested and verified complaint.n I found slider magnet had slid down and gearcase leaking oil. I quoted CX price to replace the gearcase and slider. CX decided not to repair at this time. CX paid 120.00 for service. Job is complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Leesburg, VA 20175
Ricky E.
Job Details:
11/28/2022
"replaced element assy, unit cks ok.."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Henrico, VA 23231
Chris B.
Job Details:
11/28/2022
cx comp water accumulates on lid of washer insp unit conf cx comp found when hot valve is on unit steams up lid no water leaking on floor or with unit explained to cx steam is very normal on glass lid unit working as desighned
We serviced a
JENNAIR COOKTOP
Model JGD8130ADS
Near Severn, MD 21144
Alexander D.
Job Details:
11/28/2022
cx complaint rear burners not igniting. inspected unit and verfied complaint. LR burner has no spark. RR burner has spark and is igniting but noticed everyonce in awhile it misses a spark. switched cartridges and issue stayed with the cartridge. found crack in ignitor wire insulation where its touching the burner tube. covered bare spot with electrical tape and tested. burner now sparking and igniting everytime. wrapped rear ignitor wire in other cartridge where it could touch ground also. tested and all ignitors sparking and igniting immediately everytime now. unit is now working properly.
We serviced a
IKEA DISHWASHER
Model IUD7070DS3
Near Sparks Glencoe, MD 21152
Brian R.
Job Details:
11/28/2022
cx complaint is dishes are never clean and soap is still on bottom of door. tested unit and unit fills and drains well. unit will fill and just sit. heater comes on when starting. sump clicks a few times and thats it unit will need sump n motor replaced. 38 motors in stock and scheduled cx per her request. scheduled cx for 12/12 and they asked to be on cancelation list and come sooner if we can.; ordrng 1 W11025157 (Sump and Motor) and 1 W10906424 (Control)
We serviced a
KITCHENAID RANGE
Model KFGG500ESS3
Near Bel Air, MD 21014
Brian R.
Job Details:
11/28/2022
came out to replace parts. broke unit down to replace pars and went to remove igniter and plug fell off as well as was bent out from rail. may of been part of the lighting isses. replaced sensor and put unit back and together and tested to 400. unit lit on 1st and 2nd clicks and heated quick as well as in range. cx said they will bake a few times and see how unit does. unit checks. job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near York, PA 17402
Sal R.
Job Details:
11/28/2022
"Per the poreviouse tech, I was able to access steamed out the icebuild up to replace the RC evap fan motor . Unit is opperating as designed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HW3
Near Fairfax, VA 22030
Justin S.
Job Details:
11/28/2022
one of the door switches has fallen into the unit. the unit needs the door switches; ordrng 1 W11552018 (control) and 1 W11252186 (upper) and 1 W11252187 (switch) and 1 W10422269 (filter)
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS00
Near Oak Hill, VA 20171
Richard B.
Job Details:
11/28/2022
CX canceled with office . will rescedule rb; saved tckt
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Lewes, DE 19958
Michael E.
Job Details:
11/28/2022
Replaced sump assembly as per previous diagnosis. Tested unit ajnd it is now working properly. Job is complete
We serviced a
KITCHENAID RANGE
Model KSDB900ESS5
Near Virginia Beach, VA 23451
Branden R.
Job Details:
11/28/2022
"cx complaint after repair 10/06, oven still not working & left hand side front burner not working properly chcked unit and found unable to adjust front left burner , when on simmer half the burner goes out unable to adjust unit will need a new manifold assembly .checked oven and both elements checked good at 20 ohms , temp sensor checked good with 1080 ohms tested and unit is cycling like it should oven running as designed called techline to doc sr7735141661 techline advised tech will need to be sent with gas pressure tester .on return visit .; ordrng 1 W11356345 (Manifold Assembly) and 1 gaspressuretester (gas pressure tester)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN506ESS01
Near Owings Mills, MD 21117
Keith H.
Job Details:
11/28/2022
cx complaint is no lights inspected unit and repalced all LEDs with updated LEDs unit is working