We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near McLean, VA 22101
Jason A.
Job Details:
11/28/2022
CX complaint FRIDGE LEDs are not working & not making ice. Replaced LEDs per TSP #: W11606409 Rev E / / / S84638. Test all leds are working. Test sensor Rec / Emit. Red LED continues to flash when flap is held in. Never goes solid - Reset breaker & tried again same results. Replace sensor & icemaker at same time > JJ; ordrng 1 W10757851 (Rec Emit set)
We serviced a
UNKNOWN HOOD
Model UXT4236ADS2
Near Moseley, VA 23120
John P.
Job Details:
11/28/2022
CX complaint unit not working checked unit found fan blade not staying on shaft upon opening new assembly found new fan blade broken reordering motor assembly; ordrng 1 WPW10395033 (Fan assm)
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Carlisle, PA 17013
Fred G.
Job Details:
11/28/2022
"i was able to access unit and replace both lid hinges, belt and splutch as per previous visit. tested unit and found unit now checks good."
We serviced a
WHIRLPOOL DISHWASHER
Model ADB1100AWB5Z
Near York, PA 17404
Sal R.
Job Details:
11/28/2022
CX complaint was that the utni was not opperating. I found that the console was dissconnected from the control . I was able to reseat the harness and unit test good.; ordrng 1 LOOK (LOOK)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Denton, MD 21629
Emmanuel R.
Job Details:
11/28/2022
"Replaced water valve and tested unit, unit is now working properly."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Bowie, MD 20715
Shawn D.
Job Details:
11/28/2022
cx complaint same issue cothes getting stuck under agitator gap is to big only on 1 side. inspected unit and confirmed gap is biger on left side all my fingers slip uner agitator. grabbed new agitatior and new one is worse my hole hand slips under now on one side. reinstalled old agitator to find it now sits even in tub and my fingers do not slip under. cx agreed its now fine. informed cx if happens again to call whirlpool to make sure they cover repair
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Glen Allen, VA 23059
Jerod R.
Job Details:
11/28/2022
replaced ordered parts and tested unit is now fully functional
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Tysons, VA 22102
Jason A.
Job Details:
11/28/2022
Knocked on door unit 712 & new tenant. Maintenance states walk thru completed & unit was accepted
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Bear, DE 19701
Andrew W.
Job Details:
11/28/2022
Cx complaint is unit flashing a code. inspected and verified complaint. Unit was flashing an F0E9 off balance pause code. cx was trying to was rugs and door mats. informed cx that could not be washed in the unit. tested and ran a diag cycle on the unit and the unit completed the test with no issues. no error codes present. unit is working as designed. job complete
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Chantilly, VA 20151
Justin S.
Job Details:
11/28/2022
the unit is not washing. the unit needs the sump and the control; ordrng 1 W11462461 (control) and 1 W11460946 (sump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near New Market, MD 21774
Ricardo S.
Job Details:
11/28/2022
"the client still complaining about the noise. inspected unit, the noise comes from the compressor .. the whole baseplate vibrate too much, the baseplate is not dented .. order compressor and condenser .. lock ring LOOK LOOK; ordrng 1 W10559262 (condenser) and 1 w11506623 (cupler) and 1 w11504445 (coupler) and 1 w11557671 (compressor.) and 1 lokring (lock ring) and 3 countsjob (3 counts job)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV06
Near Fredericksburg, VA 22405
Robert W.
Job Details:
11/28/2022
Cx complaiont is the Rc door is damaged. Inspected unit and found the Right RC door has scratch in it. Ordering Right RC door; ordrng 1 W11104465 (RC door RH blkstan) and 1 W11223753 (Nameplate)
We serviced a
KITCHENAID RANGE
Model KSEG950ESS0
Near Richmond, VA 23230
Jonathon C.
Job Details:
11/28/2022
"cx complaint, F1E0 when trying to bake. tested unit, verified complaint. F1E0 is a board error, tech sheet called for a powercycle to reset board. cycled breaker for 30 seconds, unit now working as designed. if return visit is needed for the same issue, order main board W11100515"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Moseley, VA 23120
John P.
Job Details:
11/28/2022
"CX Complaint unit making noise checked unit found belt slipping replaced belt tested working as designed.; ordrng 1 WPW10006384 (Belt JPV/S), used 1 WPW10006384 (Belt JPV/S) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Woodbridge, VA 22193
Tanner B.
Job Details:
11/28/2022
"Called Tyrone from maintence to inform him eta/ what unit was being repaired for today so he could make unit accessible.. He stated he needs to cancel todays appt, he has a gym full of broken units and 10 new ones wpl sent . needs to inventory units and reach back out; ordrng 1 look (look)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near York, PA 17402
Sal R.
Job Details:
11/28/2022
"Per the poreviouse tech, I was able to access steamed out the icebuild up to replace the RC evap fan motor . Unit is opperating as designed."
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Williamsburg, VA 23188
Carl A.
Job Details:
11/28/2022
"cx complaint of unit bnging agaisnt cabinetand clothes not ringing out all the way checked unit unit to find no error codes as this time but but found a metilica nosie comeing from grear case ordering parts needed for repairs; ordrng 1 W11454734 (Gearcase) and 1 LOOK/LOOK and 1 W11497303 (Drive Motor) and 1 W10721967 (Drive Clutch Kit) and 1 W11611297 ( Belt, Drive)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Stephens City, VA 22655
Danny R.
Job Details:
11/28/2022
broken wires on bottom of freezer door cx will replace unit
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS00
Near Oak Hill, VA 20171
Richard B.
Job Details:
11/28/2022
CX canceled with office . will rescedule rb; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Richmond, VA 23226
Joseph D.
Job Details:
11/28/2022
"cx complaint of mold/mildew on seperator gasket. removed gsket and cleaned, quoted cx for new seperator, cx declined new part. unit now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Glen Allen, VA 23059
Jerod R.
Job Details:
11/28/2022
replaced ordered parts and tested unit is now fully functional
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Sykesville, MD 21784
Marc M.
Job Details:
11/28/2022
"cx complaint unit not cooling. inspected unit and found full charge of r600 in system but compressor again locked up and start devcie simply clicking over and over again. unit will need new compressor and sealed system repair,. 3 call count.; ordrng 1 W11370574 (compressor) and 1 W11109499 (drier) and 1 W11578004 (evap)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Carlisle, PA 17013
Fred G.
Job Details:
11/28/2022
"cx complaint unit is not dispensing water or making ice. inspected unit and found no water is dispensing from the dispenser. i removed water filter and found the same results. removed RC evap cover and found water reservior was frozen due to the evap cover allowing cold air to excape to it. Called TL (SR7735143031) was told to plug gaps with gasket seals and sealer gum. sealed top of cover and defrosted reservoir and found unit now dispensing water. unit checks good.; ordrng 1 212643 (sealer-gum (FG VS)), used 1 212643 (sealer-gum) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Elizabethtown, PA 17022
Justin L.
Job Details:
11/28/2022
Cx complaint unit not making ice. Was able to access unit and found icemaker lost home position. Ordering icemaker and setting return for Mon 12/5/22; ordrng 1 W11546935 (ice maker)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near West Manheim Township, PA 17331
Sal R.
Job Details:
11/28/2022
CX complaint was that the utni would not spin out. I found that the the splutch pulley had dropped due to the nut backing off. I was able to secure the nut with lock tight and unit test good.; ordrng 1 LOOK (LOOK)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near King and Queen Court House, VA 23085
Thomas B.
Job Details:
11/28/2022
Cx complaint unit is not working properly inspected unit found blown Power socket and power cord melted checked fuses all test good. Flipped breaker off and unhooked power cord for cx replacement charged 120.00 cx paid in cash
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Clinton, MD 20735
Shane B.
Job Details:
11/28/2022
arrived to install part and found bezel is loose. plastic tabs are broken. new dispensor does not come with the bezel. installed orderd part. ordering bezel to complete repair.; ordrng 1 W11550898 (bezel)
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ00
Near Powhatan, VA 23139
Jerod R.
Job Details:
11/28/2022
tested unit found unit had bad module in freezer replaced and tested unit is now fully functional
We serviced a
WHIRLPOOL DRYER
Model WED5100HW0
Near Williamsburg, VA 23185
Carl A.
Job Details:
11/28/2022
replaced element tested unit wotks as designed
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Kingsville, MD 21087
Brian R.
Job Details:
11/28/2022
"came out and replaced console ordered and ran DLMS cycle then a auto test. went over unit and loading. unit checks, job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Midlothian, VA 23113
Joseph D.
Job Details:
11/28/2022
" found unit with squeeling slider, replaced squeeling slider and unit no longer squeeling."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JB3
Near Fairfax, VA 22030
Justin S.
Job Details:
11/28/2022
the left 2 infinite switches are broken off in the knobs. the unit needs the knobs and switches; ordrng 1 WPW10434452 (switch-inf) and 1 WP3149404 (switch-inf) and 1 WP3149400 (switch-inf) and 2 W11158169 (knob)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Stafford, VA 22554
Tanner B.
Job Details:
11/28/2022
CX answered througfh ring door bell . cx tried to reschedule appt through text . need to reach out asap and reschedule appt.; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Fredericksburg, VA 22406
Robert W.
Job Details:
11/28/2022
CX Complaint is the unit wont wash. Inspected unit and found unit is making noise error code F7E3 checked actuator and its good found splutch making noise. cheked and found a little wear on teeth ordering splutch.; ordrng 1 W10721967 (Splutch)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Tappahannock, VA 22560
Thomas B.
Job Details:
11/28/2022
Checked rear of store unit has been removed from the store moved on
We serviced a
WHIRLPOOL DISHWASHER
Model IUD9500WX4
Near Germantown, MD 20874
Julian H.
Job Details:
11/28/2022
CX complaint about unable to selct start or trying to hard to make it work & not cleaning well put unit on a test mode noticed that motor runs but is not circulating cancelled cycle & open sump found chopper blocked cleared pc of glass test again now water is going all the way up has an older style balde with only 2 fins need updated also found an issue with ui CX PIF; ordrng 1 W10083957 (chopper assy) and 1 W10890671 (cntrl-elec ui)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAB06
Near Chesapeake, VA 23322
Zachery R.
Job Details:
11/28/2022
"cx complaint slow water flow, checked unit. come to find defective filter housing, replaced housing, tested, unit working as designed. cx paid in full"
We serviced a
WHIRLPOOL RANGE
Model WFG775H0HZ2
Near Virginia Beach, VA 23455
Anthony D.
Job Details:
11/28/2022
replaced gasket and temp sensor tested unit working as designed
We serviced a
KITCHENAID OVEN
Model KOSC504ESS01
Near Alexandria, VA 22301
Lloyd B.
Job Details:
11/28/2022
Cx complained the unit did not heat. Installed new thermostat and tested and it now heats to 350 degrees. Job complete
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Kingsville, MD 21087
Brian R.
Job Details:
11/28/2022
"came out and replaced console ordered and ran DLMS cycle then a auto test. went over unit and loading. unit checks, job complete."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Hampton, VA 23666
Anthony D.
Job Details:
11/28/2022
cx complaint of noise during spin cycle checked unit to find no error codes ran test cycle could not hear noise ran unit in high spin through component activation noise occured stopped spin checked slider and rotor they checked good checked suspension noticed suspension was a little weak allowing tub to move during spin causing noise ordering suspension to complete repair; ordrng 1 W11400156 (suspension)
We serviced a
WHIRLPOOL UNKNOWN
Model KOWT100EBS
Near Mount Airy, MD 21771
Marc M.
Job Details:
11/28/2022
cx complaint unit not heating or powering on. inspected unti and confirmed no operation prior to removing from cabinet. however once removed the unit restored power. removed panel to find no shorts or disruptions in harness. all connection appear to be fine and power and polarity is correct at outlet. instructed cx to monitor and call back for further testing if issue occurs. unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Shermans Dale, PA 17090
Fred G.
Job Details:
11/28/2022
i was able to access unit and replace the RC evap fan motor and thermistor as per previous visit. set temps to recommended temps. i found fan came on and began to cool unit. unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Sterling, VA 20164
Christian C.
Job Details:
11/28/2022
Cx complaint unit is not cooling in both sections. Inspected unit. Unit has been unplugged for a while. When plugging back in unit compressor tries to run then clicks off. Installed start relay. Issue still persists. Unit is pulling around 8.01amps when compressor tries to run. Ordering compressor. Compressor not in stock at upper marlboro and whirlpool. SS repair 2 count.; ordrng 1 W11580057 (compressor) and 1 W11504415 (compressor coupler) and 1 W11504431 (compressor coupler) and 1 W11506619 (compressor coupler) and 1 W11109499 (drier) and 1 W11504433 (drier coupler) and 1 W11504447 (drier coupler) and 1 W11506635 (coupler) and 1 look (look)
We serviced a
WHIRLPOOL WASHER
Model Mvwc565Fw1
Near Chesapeake, VA 23322
Zachery R.
Job Details:
11/28/2022
"cx complaint wet clothes at end of cycle, checked unit, unit displaying f7e6 motor fault. ran auto test cycle, unit would not spin, come to find dective motor reading out of range. cap is also defective. as well as oil leaking from bearing onto clutch and belt. quoted cx, cx unsure for repair atm, cx paid $120 service call. advised ticket is open for 30 days."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near McLean, VA 22101
Jason A.
Job Details:
11/28/2022
\'WTW4816FW2 Update MS. CX complaint WASHER noisey duing start of spin. No error codes. Did a manual slow spin agitate 3X & fast spin agitate. Checked motor & agitator. No oil leaks. CX states noise is like plastic. Ran quick wash. No odd noises heard. Parts in stock > JJ; ordrng 1 W11481722 (actuator) and 1 W10721967 (splutch)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Henrico, VA 23231
Chris B.
Job Details:
11/28/2022
cx comp water accumulates on lid of washer insp unit conf cx comp found when hot valve is on unit steams up lid no water leaking on floor or with unit explained to cx steam is very normal on glass lid unit working as desighned
We serviced a
KITCHENAID RANGE
Model KFDC558JSS01
Near Aldie, VA 20105
Daniel J.
Job Details:
11/28/2022
replaced left front ionit and burner head after installing tested center burner lighting intermiment ordering burner caps and ignitor; ordrng 1 W10892340 (ignitor) and 1 W11319687 (module) and 1 W11344538 (burner caps)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Sykesville, MD 21784
Marc M.
Job Details:
11/28/2022
"cx complaint unit still not prodcuign ice at a normal rate. cx states that since the service on 11/11/22 the unit had produced about 1 full bin of ice. cx states unit will drop about one tray of ice per day in the rc. contacted techline again. record of parts replaced as follows: icebox fan motor, fc icemaker, evap fan (x2), user interface, fascia heater, and rc icemaker. checked and found -4.3 degrees in the fc and 0.3 degrees in icebox. checked test 56, E5. cx covered under w12u8n1apl1 still. documented under file number sr7734647042; ordrng 1 W11224256 (control) and 1 W11579560 (rc icemaker)"
We serviced a
WHIRLPOOL WASHER
Model LTE5243DQ1
Near Washington, DC 20009
Mitchell H.
Job Details:
11/28/2022
cx complaint unit is not turning. confirmed complaint. popped top off slightly and saw belt shredded. unit will need a new belt. could not get in unit well as its in a tiny bathroom and could use a 2nd tech to help as its a all in one. cx paid in full and please reschedule as a 2nd tech when parts arrive.; ordrng 1 3394652 (belt) and 1 2ndtech (2nd tech) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Richmond, VA 23223
Jonathon C.
Job Details:
11/28/2022
"cx complaint, not washing. replaced parts per prior diag. tested unit, unit working as designed. job is complete."
We serviced a
KITCHENAID ICE MAKER
Model KUIX335HPS00
Near Fairfax, VA 22030
Carl R.
Job Details:
11/28/2022
"Cx complaint is, Not Making Ice - Powering On -Freestanding Ice Maker.. inspected unitband heard the recirculation pump grinding from no water being generated through the system. Removed parts and replaced recirculation pump. Reinstalled all parts. Retested unit and still no water flow. Removed water filter and some water did go through the system. Ordering water valve.W10897719.; ordrng 1 W10897719 (Tribs)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Fredericksburg, VA 22406
Robert W.
Job Details:
11/28/2022
Replaced Ui and Console tested unit is workoing properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS00
Near Newark, DE 19702
Frederick R.
Job Details:
11/28/2022
"Arrived at CX hiouse and she informed me that the unit has been working perfectly since two days after my last visit. On my last visit conser , fan and vent were all glogged with dog hair and I celaned them all off. Took temps with a digital thermocoupler and got -5 in fc and 35 in RC. CX did not want to proceed. Returning compressor and condenser to WH. Unit is working as designed. Job is complete"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ07
Near Chesapeake, VA 23321
Zachery R.
Job Details:
11/28/2022
"replaced socket and bulb, tested, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Portsmouth, VA 23703
Anthony D.
Job Details:
11/28/2022
cx complaint of unit not drying dishes checked unit no error codes present ran test cycle had error sode f6e2 inlet water(fill valve electrical problem) called techline spoke with bruce was advised everything is checking good and to turn up rinse aid dispenser setting from 2 to 4 and if issue still persists to have customer start cycle before techs arrival so tech can check heating element durnig normal cycle and temp of water as of now unit is working as designed
We serviced a
WHIRLPOOL RANGE
Model WFG775H0HZ2
Near Virginia Beach, VA 23455
Anthony D.
Job Details:
11/28/2022
replaced gasket and temp sensor tested unit working as designed
We serviced a
KITCHENAID RANGE
Model KGRS505XSS02
Near Odenton, MD 21113
Eric W.
Job Details:
11/28/2022
Cx complaint is surface burner(s) sparking or clicking - gas double oven range - pre-id multiple burners cx desided not to get work done ; ordrng 1 WPW10204705 (manifold)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Virginia Beach, VA 23456
Branden R.
Job Details:
11/28/2022
"cx complaint door falls down - and UI warped , checked unit and found door spring unseated on the left side causing door to fall down and not hold up . also found UI warped not allowing proper contact with controls . ordering parts for repair . reseated spring and tested door now is holding as designed .; ordrng 1 W11460962 (ui control) and 1 W11460908 (UI)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GBS0
Near Middle River, MD 21220
Neil H.
Job Details:
11/28/2022
replaced the control and console unit tested good 110 collected
We serviced a
WHIRLPOOL WASHER
Model WFC8090GX0
Near Upper Marlboro, MD 20772
Shane B.
Job Details:
11/28/2022
"complaint is the unit still not drying. cx said unit worked for 10 loads or so then F0E3 error popped up. heater, control and drain pump have been replaced and techline has been called several times. when i arrived unit was full of clothes, they were still damp. checked for codes and found F0E3 high temp error, no air flow. called techline. had me check sensor at J14, 16.69k ohms, in spec. tested heater and fan. both run in diagnostics. advised issue must be programming being all componants are in spec. advised replacing ACU again and UI. SR#7734617827. quoted cx and gave her SR#. she said she will call whirlpool but most likely will not spend anymore money on this unit.; ordrng 1 W11280150 (door) and 1 W11260742 (ACU)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Arlington, VA 22206
Lloyd B.
Job Details:
11/28/2022
"Cx complained the unit did not operate and there is a tub full of water. Inspected the unit and found a broken wire at the drain pump. With a wire repair kit, repaired the wire and the unit drained the water out. Tested in diagnostics and it passed each test. Job complete"
We serviced a
MAYTAG WASHER
Model A612
Near Reading, PA 19610
Drew B.
Job Details:
11/28/2022
cx complaint that unit is not washing and goung through the cycle i found the oil dripping under the unit coming from the clutch brake. looling up parts found the unit to be NLA and no service can ber perfomed; ordrng 1 200835 (brake rotor bearing)
We serviced a
JENN-AIR BUILT-IN M/W
Model JMDFS30HL01
Near Boyds, MD 20841
Julian H.
Job Details:
11/28/2022
replaced parts & working
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Accokeek, MD 20607
Shane B.
Job Details:
11/28/2022
"complaint is the unit being completly dead. when i arrived unit was sitting in the garage. cx reinstalled his old dryer when this one stopped working. i had no power to hook up to so could check codes. cx's old dryer is working so im assuming power was not the issue. inspected and found fuses are good. i found terminal block has thermal damage. unit will need new terminal block and wire kit. found plug on UI would not clip securly in place. i pushed it in all the way but a slight pull on the wires unplugged it, its not staying cliped in. control board looks fine. replaced UI with preIDed part and that stays securly plugged in. ordering terminal block and wire kit for return visit.; ordrng 1 WP3397659 (block-term) and 1 279318 (terminal) and 1 279393 (screw)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF302EWH02
Near Charlottesville, VA 22901
Kyle A.
Job Details:
11/28/2022
Cx complaint of unit not draining and freezing water in fc compartment. Did confirm and found ptrap had a plug of mold in it. Removed blockage and washed out ptrap with soapy water. Removed ice and unit is now as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Stone Ridge, VA 20105
Daniel J.
Job Details:
11/28/2022
replaced rails due to frosting over in freezer removed ice build up in the processs door switch stopped working found right side gasket failed and bottom of old gasket smashed causing door to look bowed at corner customer has been having issuses with the fridge freezer now sealing and also concern with the mullion heater not firm as other fridge called tech line sr7735147025; ordrng 1 W10830046 (gasket) and 1 W11024160 (trim brkt) and 1 W11177238 (rail mullion) and 1 W11396033 (door switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near New Market, MD 21774
Ricardo S.
Job Details:
11/28/2022
"the client still complaining about the noise. inspected unit, the noise comes from the compressor .. the whole baseplate vibrate too much, the baseplate is not dented .. order compressor and condenser .. lock ring LOOK LOOK; ordrng 1 W10559262 (condenser) and 1 w11506623 (cupler) and 1 w11504445 (coupler) and 1 w11557671 (compressor.) and 1 lokring (lock ring) and 3 countsjob (3 counts job)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS22EWMS9
Near Odenton, MD 21113
Eric W.
Job Details:
11/28/2022
cx complaint was unit not cooling we replaced the compressor and dryer on the unit filled unit with 5lbs r134 tested for leaks with soapy water no leaks found
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Mechanicsville, VA 23111
Jonathon C.
Job Details:
11/28/2022
"cx complaint, not washing. i marked the water valve use on last visit when it shouldve been use on return. spoke to parts specialist, she said she needs to verify something before ordering and that the office will contact them. please reschedule ASAP, does not need to be me.; ordrng 1 W10648041 (valve-inlt)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Chesapeake, VA 23322
Zachery R.
Job Details:
11/28/2022
"replaced motor, tested, unit working as deisgned."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSO48QMB01
Near York, PA 17403
Sal R.
Job Details:
11/28/2022
I was able to assist DB .; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Easton, MD 21601
Emmanuel R.
Job Details:
11/28/2022
"Cs icemaker stopped making ice, confirmed complaint. I found the icemaker is unresponsive and fill tube is frozen over. I replaced icemaker and defrosted fill tube. Unit is now workimgn properly. Advised customer to allow 24hrs for icemaker to start making good ice."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Nottingham, MD 21236
Neil H.
Job Details:
11/28/2022
cx complaint the water left on top and sides of tub explained that with the plastic tubs water being around will happen because the plastic can't dry as well at stainless tub but heater good unit checked good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Frederick, MD 21703
Ricardo S.
Job Details:
11/28/2022
"customer complains of a plastic smell after a plastic knife fell into the warmer and melted, customer removed the knife from the warmer and ran a cleaning cycle, but the unit still has the bad smell.. order parts; ordrng 1 W10703867 (heater)"
We serviced a
KITCHENAID RANGE
Model KSEG950ESS0
Near Richmond, VA 23230
Jonathon C.
Job Details:
11/28/2022
"cx complaint, F1E0 when trying to bake. tested unit, verified complaint. F1E0 is a board error, tech sheet called for a powercycle to reset board. cycled breaker for 30 seconds, unit now working as designed. if return visit is needed for the same issue, order main board W11100515"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ07
Near Chesapeake, VA 23321
Zachery R.
Job Details:
11/28/2022
"replaced socket and bulb, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSC25C6EYY02
Near Alexandria, VA 22301
Lloyd B.
Job Details:
11/28/2022
"Cx complained of a noise and no water. Inspected the unit and found that the straps that hold the compressor down, were loose. Tightened the metal straps and there is no longer a vibrating metal noise. Removed filter and the water dispenses. Unit needs new filter housing. Service declined. Job complete; ordrng 1 WPW10238123 (filter head 121.46)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Stafford, VA 22554
Tanner B.
Job Details:
11/28/2022
CX answered througfh ring door bell . cx tried to reschedule appt through text . need to reach out asap and reschedule appt.; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW
Near Washington, DC 20016
Dustin F.
Job Details:
11/28/2022
"Upon arrival, Knocked on glass storm door, and rang little white doorbell ( had a blue light on the top). Tried calling CX but went right to ' no voicemail setup yet'. Contacted Office and Spoke to Megan, She also tried calling CX. Waited 10 min then left. Left TY card in front of door.; saved tckt"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ1
Near Wilmington, DE 19808
Andrew W.
Job Details:
11/28/2022
"Per prior diagnosis, replaced control. tested unit and unit is working as designed. job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Easton, MD 21601
Emmanuel R.
Job Details:
11/28/2022
"Cs unit is not cooling both sections , confirmed complaint. I found the evap frozen over. Heater turns on in diag but not on its own, Replaced thermistor and harness but it still needs a control. Ordering control.; ordrng 1 W11566851 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Berryville, VA 22611
Danny R.
Job Details:
11/28/2022
installed parts checskok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Joppatowne, MD 21085
Neil H.
Job Details:
11/28/2022
cx complaint unit i/m not making ice cx had replaced the filter and replaced the bin and i cycled the i/m unit checked good and filled properly.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GBS0
Near Middle River, MD 21220
Neil H.
Job Details:
11/28/2022
replaced the control and console unit tested good 110 collected
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ03
Near Conway, SC 29527
Jason T.
Job Details:
11/28/2022
"Cx complaint, no ice production, freezer door not closing properly, ran factory test found several failures during the test, icemaker code E5, also the freezer door is bowed at the sides causing warm air to migrate. Ordering parts to complete the repair, freezer door on order, allow 6-8 weeks for delivery and inspect for any damages, contact VIA dispatch to schedule a return visit, cx agreed.; ordrng 1 W10846539 (evaporator fan blade) and 1 WPW10479155 (control) and 1 W11579560 (icemaker) and 1 W11436967 (freezer door) and 1 WPW10625067 (bracket) and 1 W10625068 (bracket) and 1 LOOK (LOOK)"
We serviced a
KITCHENAID RANGE
Model KGRS505XSS02
Near Odenton, MD 21113
Eric W.
Job Details:
11/28/2022
Cx complaint is surface burner(s) sparking or clicking - gas double oven range - pre-id multiple burners cx desided not to get work done ; ordrng 1 WPW10204705 (manifold)
We serviced a
KITCHENAID RANGE
Model KFGG500ESS3
Near Falls Church, VA 22046
Jason A.
Job Details:
11/28/2022
CX complaint RANGE OVEN door damage. Verify & document damage & replace door outer panel. Test door operates properly > JJ
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Leesburg, VA 20175
Ricky E.
Job Details:
11/28/2022
"installed parts, unit cks ok..; ordrng 1 look/look (look/look)"
We serviced a
KITCHENAID ICE MAKER
Model KUIX335HPS01
Near Easton, MD 21601
Emmanuel R.
Job Details:
11/28/2022
"Cs unit stopped making ice, confirmed complaint. I found the recirculation pump is getting volatge but not activating. The pre-id recirc pump is defective and looks like it been used. Reorder pump. Customer paid in full.; ordrng 1 w11542867 (recirc-pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Arlington, VA 22201
Lloyd B.
Job Details:
11/28/2022
Cx complained the air filter light comes on. Instructed the cx to hold the reset button. Install and instruct have not been fufilled yet. Cx instruct. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model MRT311FFFH00
Near Elizabethtown, PA 17022
Justin L.
Job Details:
11/28/2022
cx complaint drawer not staying in place. was able to access unit and found that the tracks had failed causing the shelf to bow out and drawer to not sit properly. ordering parts for repair and once approved office will need to set return; ordrng 1 WPW10468556 (right side track) and 1 WPW10468555 (left side track) and 1 WPW10579374 (shelf assembly)
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW1
Near Ashland, VA 23005
Thomas B.
Job Details:
11/28/2022
Cx complaint unit is not working properly inspected unit removed and replaced the supplied parts tested unit now functions normally .
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Nottingham, MD 21236
Neil H.
Job Details:
11/28/2022
arrived and found f0e5 f0e7 founf nothing wrong and i explained the off balance errors cx has and cx was almost saying things about the washer she couldn't explain like it looks like detergent was put in the fabric softner disp. and she had no clue of the load and go and it looks like unit being over load from her thinking her older unit 15 plus years old is this one explained it's not able to be ran or used overloading it
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Adamstown, MD 21710
Ricardo S.
Job Details:
11/28/2022
"the customer complains that the unit shakes and makes a lot of noise at the end of the cycle, the customer was washing a large blanket, so I explain that he cannot wash that type of blanket because this is not a commercial unit .. order tub ring and suspension; ordrng 1 w11550886 (tub ring) and 1 W11217817 (suspension)"
We serviced a
MAYTAG DISHWASHER
Model MDB6769PAB
Near Randallstown, MD 21133
Keith H.
Job Details:
11/28/2022
cx cancelled upon arrival
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Ruckersville, VA 22968
Eric F.
Job Details:
11/28/2022
"Found service pointer W11643965 pertaining to issue. Adjusted flame spreader as instructed by service pointer, unit igniting as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Joppatowne, MD 21085
Neil H.
Job Details:
11/28/2022
cx complaint unit i/m not making ice cx had replaced the filter and replaced the bin and i cycled the i/m unit checked good and filled properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Millersville, MD 21108
Alexander D.
Job Details:
11/28/2022
"cx within 30days of prior service, icemaker was replaced less than 1yr ago. cx complaint icemaker still making big bricks of ice causing ice chute to jam up and water to drip out dispenser. inspected unit and verified complaint. cx said it made one batch that wasnt too big. probably because it had air in the water line from replacing valve. cx did say when we replace icemaker it worked for a couple months before having this issue again. ran test 120 and it stopped mid cycle and gave E2 error. called techline to document repeat issue, sr#7735139797 ordering icemaker, in stock @tribles. scheduled return visit for 12/9, please place cx on cancellation list; ordrng 1 W11557001 (icemaker(REORDER)) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSC25C6EYY02
Near Alexandria, VA 22301
Lloyd B.
Job Details:
11/28/2022
"Cx complained of a noise and no water. Inspected the unit and found that the straps that hold the compressor down, were loose. Tightened the metal straps and there is no longer a vibrating metal noise. Removed filter and the water dispenses. Unit needs new filter housing. Service declined. Job complete; ordrng 1 WPW10238123 (filter head 121.46)"