We serviced a
JENN-AIR FREEZER
Model JBZFL30IGX00
Near Fort Washington, MD 20744
Shane B.
Job Details:
11/28/2022
"cx complaint is the IM not making ice. cx said it worked for about 3 weeks since last repair on 2/2/22. unit has had IM replaced 3 times already. i found temp in FC is -4. unit has frost in on drawers and some shelves. door gaskets look good. ran IM harvest test. IM completed it then displayed E2. ran fill test, no water flowed. water dispensor works. ran fill tube heater then fill test again. still no water. called techline. had me check voltage to heater, 11.7vdc heater should be working. cycled IM again. compeleted cycle with no codes. ordering fill tube with heater and valve for return visit. SR#7735139964. schedule when parts are available. please 2 count if possible. unit is a built in and getting to the fill tube will be difficult.; ordrng 1 W11515313 (fill tube) and 1 W11233375 (valve) and 1 2300868 (connector) and 1 look (look)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Alexandria, VA 22306
Lloyd B.
Job Details:
11/28/2022
"Cx complained the unit did not clean their clothes. Inspected the unit and found in diagnostics, no hot water entered the tub. The valve at the house was off. Turned it on and tested and it performed each step in diagnostics."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Alexandria, VA 22306
Lloyd B.
Job Details:
11/28/2022
"Cx complained the unit did not clean their clothes. Inspected the unit and found in diagnostics, no hot water entered the tub. The valve at the house was off. Turned it on and tested and it performed each step in diagnostics."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Stafford, VA 22554
Robert W.
Job Details:
11/28/2022
CX Complaint is the the lid not locking. Inspected unit and found the lid latch has popped out of position fixed and tested unit is now working properly.
We serviced a
WHIRLPOOL RANGE
Model WEE750H0HZ2
Near Richmond, VA 23221
Joseph D.
Job Details:
11/28/2022
"cx compaint that burners are flashing confirmed complaint, working as designed. cx instruct, cx complaint that knobs are difficult to read, due to recession on control panel. unit operating properly"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Ashburn, VA 20147
Daniel J.
Job Details:
11/28/2022
knocked on door informed by mr who asnwered door that the unit was already fixed on the last vist and no other issuses called and inforrmed office
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Richmond, VA 23234
Chris B.
Job Details:
11/28/2022
replaced ordered parts tesetd unit working as desighned
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near McLean, VA 22101
Jason A.
Job Details:
11/28/2022
CX complaint FRIDGE LEDs are not working & not making ice. Replaced LEDs per TSP #: W11606409 Rev E / / / S84638. Test all leds are working. Test sensor Rec / Emit. Red LED continues to flash when flap is held in. Never goes solid - Reset breaker & tried again same results. Replace sensor & icemaker at same time > JJ; ordrng 1 W10757851 (Rec Emit set)
We serviced a
WHIRLPOOL FREEZER
Model WRT518SZFM02
Near Harrisburg, PA 17109
Justin L.
Job Details:
11/28/2022
As per previous tech was able to access unit and use adhesive to correct the issue. Unit now checks good no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS04
Near Abingdon, MD 21009
Neil H.
Job Details:
11/28/2022
7735142060called tech line got s.r. number called cx and he told me unit is all good no issues so not sure why ticket was created because he said his issue with fridge is fixed.
We serviced a
JENNAIR DISHWASHER
Model JDB8700AWP3
Near Upper Marlboro, MD 20772
Mitchell H.
Job Details:
11/28/2022
cx complaint unit is not coming on at all. got to unit and found one light very dim and console unresponsive. replaced console with pre id part and tested. unti is now working as desinged. cx paid in full. job completed.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Townsend, DE 19734
Frederick R.
Job Details:
11/28/2022
"Cx complaint is WM will not change cycles. Inspected/tested and found lid lock not locking. Replaced from pre-id. During testing heard grinding noise. Looked under unit and found gearcase oil all under bottom of unit. Unit needs gearcase, capacitor, splutch, belt, motor and returning with pre-id actuator. This will be a 2 ct gearcase job. Cannot reschedule due to part availability; ordrng 1 W11454734 (gearcase) and 1 W11283592 (motor-drve) and 1 W11239857 (belt) and 1 W11395618 (capacitor) and 1 WPW10427633 (pulley shield) and 1 W10721967 (splutch) and 1 look (look)"
We serviced a
WHIRLPOOL DISHWASHER
Model IUD9500WX4
Near Germantown, MD 20874
Julian H.
Job Details:
11/28/2022
CX complaint about unable to selct start or trying to hard to make it work & not cleaning well put unit on a test mode noticed that motor runs but is not circulating cancelled cycle & open sump found chopper blocked cleared pc of glass test again now water is going all the way up has an older style balde with only 2 fins need updated also found an issue with ui CX PIF; ordrng 1 W10083957 (chopper assy) and 1 W10890671 (cntrl-elec ui)
We serviced a
WHIRLPOOL DRYER
Model WED5100HW0
Near Williamsburg, VA 23185
Carl A.
Job Details:
11/28/2022
replaced element tested unit wotks as designed
We serviced a
WHIRLPOOL WASHER
Model GHW9250MW0
Near Annapolis, MD 21401
Alexander D.
Job Details:
11/28/2022
"cx complaint start button intermittently not working, will work for 2-3 cycles then she has to run a toothpick around the edge of the start button to realign it and get it to work. went over oow pricing and cx declined service. doesnt want to spend that much on a button and she has a trick to get it to work anyway. no service provided, no money collected"
We serviced a
WHIRLPOOL WASHER
Model GHW9250MW0
Near Annapolis, MD 21401
Alexander D.
Job Details:
11/28/2022
"cx complaint start button intermittently not working, will work for 2-3 cycles then she has to run a toothpick around the edge of the start button to realign it and get it to work. went over oow pricing and cx declined service. doesnt want to spend that much on a button and she has a trick to get it to work anyway. no service provided, no money collected"
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ2
Near Hanover, PA 17331
Drew B.
Job Details:
11/28/2022
"cx complaint that unit is turned on the gas the unit filled gas through the internal oven right away with the oven even unplugged, will need the following parts asap if possible cx leaves for travel work, tried to call saftey at 520 but was 1 hour hold... per the automated voicemail; ordrng 1 W10861656 (gas regulkator) and 1 WPW10324262 (igntor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Williamsburg, VA 23185
Carl A.
Job Details:
11/28/2022
"cx complaint of door not being able to open all the way,checked unit to find the kick plate sitting correctly,found that the kick plate is deformed in on top portion causeing the door to be hard to open,ordering part needed for repairs; ordrng 1 WPW10713153 (grille)"
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Kearneysville, WV 25430
Ricky E.
Job Details:
11/28/2022
"customer stted that the unit wouldnt spin. fnd long fill error storeed. fnd sediment in the valve, cleared sediment, but the valve is no good.. customer is replacing the unit..."
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Kearneysville, WV 25430
Ricky E.
Job Details:
11/28/2022
"customer stted that the unit wouldnt spin. fnd long fill error storeed. fnd sediment in the valve, cleared sediment, but the valve is no good.. customer is replacing the unit..."
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Stafford, VA 22554
Robert W.
Job Details:
11/28/2022
Cx Complaint is the unit is making noise. Inspected unit and found the unit is making a noise from the front. Pulled front and found the blower wheel loose tighten and tested unit is working properly.
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Tysons, VA 22102
Jason A.
Job Details:
11/28/2022
Knocked on door unit 712 & new tenant. Maintenance states walk thru completed & unit was accepted
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Charlottesville, VA 22903
Kyle A.
Job Details:
11/28/2022
Cx complaint of unit leaking out the front of unit. Did confirm rc drain pan warped causing water to spill out. Ordering drain pan.; ordrng 1 W11457241 (Drain pan)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS1
Near Charlottesville, VA 22903
Kyle A.
Job Details:
11/28/2022
Wrong mount ordered. Ordering mount for return.; ordrng 1 W11553484 (Rack mount)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV06
Near Fredericksburg, VA 22405
Robert W.
Job Details:
11/28/2022
Cx complaiont is the Rc door is damaged. Inspected unit and found the Right RC door has scratch in it. Ordering Right RC door; ordrng 1 W11104465 (RC door RH blkstan) and 1 W11223753 (Nameplate)
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Harrisburg, PA 17111
Justin L.
Job Details:
11/28/2022
cx thought they had extended warranty. after looking for papers and unable to provide cx cancelled service at the door
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Portsmouth, VA 23702
Zachery R.
Job Details:
11/28/2022
"cx complaint doors not sealing. checked unit, doors are sealing good, advised cx to rearrange food in fc so door can seal as designed. checked temps, fc at -.4 degrees, rc at 37 degrees, verified unit has proper control, also verified unit is going into defrost mode. advised cx to rearrange food and if possible remove some and store in deep freezer. unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Sterling, VA 20164
Christian C.
Job Details:
11/28/2022
Cx complaint unit is not cooling in both sections. Inspected unit. Unit has been unplugged for a while. When plugging back in unit compressor tries to run then clicks off. Installed start relay. Issue still persists. Unit is pulling around 8.01amps when compressor tries to run. Ordering compressor. Compressor not in stock at upper marlboro and whirlpool. SS repair 2 count.; ordrng 1 W11580057 (compressor) and 1 W11504415 (compressor coupler) and 1 W11504431 (compressor coupler) and 1 W11506619 (compressor coupler) and 1 W11109499 (drier) and 1 W11504433 (drier coupler) and 1 W11504447 (drier coupler) and 1 W11506635 (coupler) and 1 look (look)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Silver Spring, MD 20906
Andrew H.
Job Details:
11/28/2022
"Cx complaint spin cycle not working. While under unit to replace slider noticed gearcase oil covering underside of unit. Installed new slider and reassembled unit. Plugged unit back in and entered diagnostic mode. Ran automatic test mode, test mode completed with no errors, spin cycle now functioning. Took photos of gearcase oil leak, notified customer of leak, ordering gearcase (W11449841) and washplate (W10902814). Scheduled return visit for Wednesday 12/7/22, notified customer to expect call Tuesday 12/6/22 with timeframe.; ordrng 1 W11449841 (Gearcase) and 1 W10902814 (Washplate)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Pasadena, MD 21122
Alexander D.
Job Details:
11/28/2022
"replaced rc and fz door. fluffed gaskets with heat gun. nameplate wasnt ordered. cx also pointed out the finish on the doors looks different. inspected doors and confirmed fz door looks darker and grain is going other direction, pic saved. fz door we took off maches new rc door. reordering fz door and nameplate. advised cx door will be shipped to their house again and to call office to schedule return visit after inspecting new door.; ordrng 1 W11551458 (fz door(reorder)) and 1 W11223753 (rc door)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Newport News, VA 23608
Carl A.
Job Details:
11/28/2022
repalce dall parts ordered was unable to tested unit as uni t has not been fully installed yet missing water line and drain line
We serviced a
JENNAIR DISHWASHER
Model JDB8700AWP3
Near Upper Marlboro, MD 20772
Mitchell H.
Job Details:
11/28/2022
cx complaint unit is not coming on at all. got to unit and found one light very dim and console unresponsive. replaced console with pre id part and tested. unti is now working as desinged. cx paid in full. job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Richmond, VA 23226
Joseph D.
Job Details:
11/28/2022
"cx complaint of mold/mildew on seperator gasket. removed gsket and cleaned, quoted cx for new seperator, cx declined new part. unit now working properly."
We serviced a
MAYTAG WASHER
Model MHW8630HW4
Near Ashburn, VA 20148
Daniel J.
Job Details:
11/28/2022
replaced hot and cold valves and console tested no water in tray
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Alexandria, VA 22306
Lloyd B.
Job Details:
11/28/2022
"Cx complained the unit did not clean their clothes. Inspected the unit and found in diagnostics, no hot water entered the tub. The valve at the house was off. Turned it on and tested and it performed each step in diagnostics."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Sykesville, MD 21784
Marc M.
Job Details:
11/28/2022
"cx complaint unit not cooling. inspected unit and found full charge of r600 in system but compressor again locked up and start devcie simply clicking over and over again. unit will need new compressor and sealed system repair,. 3 call count.; ordrng 1 W11370574 (compressor) and 1 W11109499 (drier) and 1 W11578004 (evap)"
We serviced a
MAYTAG RANGE
Model MER6600FZ3
Near Stevensville, MD 21666
Emmanuel R.
Job Details:
11/28/2022
"Cs unit doesnt heat over 100 degrees and light wont go off. Confirmed complaint, I found a couple loose connection at the control board. Once i secured all the connection it restored full function of unit. Unit is now working as deisgned,."
We serviced a
JENN-AIR COOKTOP
Model JIC4430XS00
Near Winchester, VA 22603
Danny R.
Job Details:
11/28/2022
installed parts checksok
We serviced a
KITCHENAID ICE MAKER
Model KUIX335HPS00
Near Fairfax, VA 22030
Carl R.
Job Details:
11/28/2022
"Cx complaint is, Not Making Ice - Powering On -Freestanding Ice Maker.. inspected unitband heard the recirculation pump grinding from no water being generated through the system. Removed parts and replaced recirculation pump. Reinstalled all parts. Retested unit and still no water flow. Removed water filter and some water did go through the system. Ordering water valve.W10897719.; ordrng 1 W10897719 (Tribs)"
We serviced a
MAYTAG O.T.R MICROWAVE
Model MMV1175JZ00
Near Accokeek, MD 20607
Robert A.
Job Details:
11/28/2022
I installed the ordered parts and tested the unit for the cx. The unit is working as designed. There was an extra magnatron sent to the cx and I did not use the transformer. The
We serviced a
MAYTAG O.T.R MICROWAVE
Model MMV1175JZ00
Near Accokeek, MD 20607
Robert A.
Job Details:
11/28/2022
I installed the ordered parts and tested the unit for the cx. The unit is working as designed. There was an extra magnatron sent to the cx and I did not use the transformer. The
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Portsmouth, VA 23702
Zachery R.
Job Details:
11/28/2022
"cx complaint doors not sealing. checked unit, doors are sealing good, advised cx to rearrange food in fc so door can seal as designed. checked temps, fc at -.4 degrees, rc at 37 degrees, verified unit has proper control, also verified unit is going into defrost mode. advised cx to rearrange food and if possible remove some and store in deep freezer. unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Portsmouth, VA 23702
Zachery R.
Job Details:
11/28/2022
"cx complaint doors not sealing. checked unit, doors are sealing good, advised cx to rearrange food in fc so door can seal as designed. checked temps, fc at -.4 degrees, rc at 37 degrees, verified unit has proper control, also verified unit is going into defrost mode. advised cx to rearrange food and if possible remove some and store in deep freezer. unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Portsmouth, VA 23702
Zachery R.
Job Details:
11/28/2022
"cx complaint doors not sealing. checked unit, doors are sealing good, advised cx to rearrange food in fc so door can seal as designed. checked temps, fc at -.4 degrees, rc at 37 degrees, verified unit has proper control, also verified unit is going into defrost mode. advised cx to rearrange food and if possible remove some and store in deep freezer. unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Midlothian, VA 23113
Joseph D.
Job Details:
11/28/2022
" found unit with squeeling slider, replaced squeeling slider and unit no longer squeeling."
We serviced a
WHIRLPOOL FREEZER
Model KRMF706ESS00
Near Federalsburg, MD 21632
Emmanuel R.
Job Details:
11/28/2022
"Cs unit still not cooling properly after repairs, Upon inspection i found the evap has a good frost pattern and 0degrees in the FC and 44degrees in the RC. Fans are running good but the baffle motor doesnt want to activate in test#3. Ordering baffle motor.; ordrng 1 WPW10248595 (baffle motor)"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near Midlothian, VA 23112
John P.
Job Details:
11/28/2022
CX Complaint unit not working checked unit found l2 wire to control open ordering main harness ; ordrng 1 W11532661 (Harness)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Fredericksburg, VA 22406
Robert W.
Job Details:
11/28/2022
CX Complaint is the unit wont wash. Inspected unit and found unit is making noise error code F7E3 checked actuator and its good found splutch making noise. cheked and found a little wear on teeth ordering splutch.; ordrng 1 W10721967 (Splutch)
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW5
Near Poolesville, MD 20837
Julian H.
Job Details:
11/28/2022
replaced valve tested & working
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS
Near Winchester, VA 22603
Danny R.
Job Details:
11/28/2022
found harness off float sensor reinstalled sensor now it runs fine 8 4 code also told cx about rinsing dish soap off dishes bc this will cuase this code as well
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ
Near Ruckersville, VA 22968
Eric F.
Job Details:
11/28/2022
"Confirmed cx complaint unit leaking. Found gasket improperly mounted, 3rd level rack nuts loose. Remounted gasket, secured rack nuts. Unit working as designed."
We serviced a
WHIRLPOOL RANGE
Model KFGC506JSS01
Near Saint Leonard, MD 20685
Robert A.
Job Details:
11/28/2022
"Cx complaint that the center front burner does not light. I inspected the unit to confirm the complaint. I found that the other burners work fine but the front center burner take a few seconds to light and sometimes does not light at all. The ignite is flashing but is not making contact with the burner head. I removed the burner head and cleaned off the area around and near the ignitor. The burner began to ignite better, however the center front burner head still needs to be replaced. I'm ordering the part for the return visit.; ordrng 1 W11344742 (center front burner head)"
We serviced a
MAYTAG WASHER
Model A612
Near Reading, PA 19610
Drew B.
Job Details:
11/28/2022
cx complaint that unit is not washing and goung through the cycle i found the oil dripping under the unit coming from the clutch brake. looling up parts found the unit to be NLA and no service can ber perfomed; ordrng 1 200835 (brake rotor bearing)
We serviced a
MAYTAG WASHER
Model A612
Near Reading, PA 19610
Drew B.
Job Details:
11/28/2022
cx complaint that unit is not washing and goung through the cycle i found the oil dripping under the unit coming from the clutch brake. looling up parts found the unit to be NLA and no service can ber perfomed; ordrng 1 200835 (brake rotor bearing)
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ
Near Ruckersville, VA 22968
Eric F.
Job Details:
11/28/2022
"Confirmed cx complaint unit leaking. Found gasket improperly mounted, 3rd level rack nuts loose. Remounted gasket, secured rack nuts. Unit working as designed."
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ
Near Ruckersville, VA 22968
Eric F.
Job Details:
11/28/2022
"Confirmed cx complaint unit leaking. Found gasket improperly mounted, 3rd level rack nuts loose. Remounted gasket, secured rack nuts. Unit working as designed."
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ
Near Ruckersville, VA 22968
Eric F.
Job Details:
11/28/2022
"Confirmed cx complaint unit leaking. Found gasket improperly mounted, 3rd level rack nuts loose. Remounted gasket, secured rack nuts. Unit working as designed."
We serviced a
KITCHENAID OVEN
Model KOSC504ESS01
Near Alexandria, VA 22301
Lloyd B.
Job Details:
11/28/2022
Cx complained the unit did not heat. Installed new thermostat and tested and it now heats to 350 degrees. Job complete
We serviced a
KITCHENAID COOKTOP
Model KCGD500GSS00
Near Gainesville, VA 20155
Ezra M.
Job Details:
11/28/2022
2 bezels loose. replaced bezels.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Charles Town, WV 25414
Ricky E.
Job Details:
11/28/2022
"the unit has filter issues, the filter is over 6 mounths old. the customer is replacing the filter..W11162042"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Hampton, VA 23666
Anthony D.
Job Details:
11/28/2022
cx complaint of noise during spin cycle checked unit to find no error codes ran test cycle could not hear noise ran unit in high spin through component activation noise occured stopped spin checked slider and rotor they checked good checked suspension noticed suspension was a little weak allowing tub to move during spin causing noise ordering suspension to complete repair; ordrng 1 W11400156 (suspension)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ
Near Newark, DE 19702
Frederick R.
Job Details:
11/28/2022
CX complaint is DW will not drain. Inspected/tested and found cx had installed new disposal and forgot to punch the hole on side for drain. Punched hole and retested and DW is now draining and working properly. Job is complete. CX called in 11/17/22
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSO48QMB01
Near York, PA 17403
Sal R.
Job Details:
11/28/2022
I was able to assist DB .; saved tckt
We serviced a
WHIRLPOOL FREEZER
Model KRFF507HWH00
Near Brookeville, MD 20833
Robert L.
Job Details:
11/28/2022
"installed icemaker per previous, t57 passed 01, found lights had dimmed since last vissit, found faulty FC LED, replaced LED from truck stock, part and labor covered under s-191AQ, tested all ops ok, reordering for truck stock; ordrng 1 W11601310 (LED 3 dot RL VS), used 1 W11601310 (LED 3 dot RL VS) from stock"
We serviced a
FORD VAN
Model TRANSIT117
Near Chester, VA 23831
Chris B.
Job Details:
11/28/2022
stopped at jiffy lube to have breaks checked due to loud noise they stated right front break caliper was loose
We serviced a
FORD VAN
Model TRANSIT117
Near Chester, VA 23831
Chris B.
Job Details:
11/28/2022
stopped at jiffy lube to have breaks checked due to loud noise they stated right front break caliper was loose
We serviced a
FORD VAN
Model TRANSIT117
Near Chester, VA 23831
Chris B.
Job Details:
11/28/2022
stopped at jiffy lube to have breaks checked due to loud noise they stated right front break caliper was loose
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Henrico, VA 23231
Chris B.
Job Details:
11/28/2022
cx comp water accumulates on lid of washer insp unit conf cx comp found when hot valve is on unit steams up lid no water leaking on floor or with unit explained to cx steam is very normal on glass lid unit working as desighned
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Leesburg, VA 20176
Ricky E.
Job Details:
11/28/2022
7-4 6-3 7-9 customer stated that the unit made a loud sound and then wouldnt spin. fnd control faulty and a mechanical failure att he gearcase... need parts...; ordrng 1 w11419171 (control) and 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 w11449841 (gearcase) and 2 2callcount (2 call count)s
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Lanham, MD 20706
David J.
Job Details:
11/28/2022
Arrived to home 3 times between 9:30am to 11am. No answer at door any times. Had office call and they had no answer twice and left message 2 times. Waited until 11:10am and moved on. Cx will need to call and reschedule ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Sykesville, MD 21784
Marc M.
Job Details:
11/28/2022
"cx complaint unit still not prodcuign ice at a normal rate. cx states that since the service on 11/11/22 the unit had produced about 1 full bin of ice. cx states unit will drop about one tray of ice per day in the rc. contacted techline again. record of parts replaced as follows: icebox fan motor, fc icemaker, evap fan (x2), user interface, fascia heater, and rc icemaker. checked and found -4.3 degrees in the fc and 0.3 degrees in icebox. checked test 56, E5. cx covered under w12u8n1apl1 still. documented under file number sr7734647042; ordrng 1 W11224256 (control) and 1 W11579560 (rc icemaker)"
We serviced a
WHIRLPOOL WASHER
Model mvwb765fw3
Near Norfolk, VA 23508
Anthony D.
Job Details:
11/28/2022
cx complaint door is broke and will not shut properly checked unit to find plastic where hinge is broke allowing rear corner of door to pop up not allowing unit to operate properly quoted cx $120 service call $110 labor $225.68 parts $15 shipping $13.54 tax totaling $484.22 cx unsure if repair or replace at this time cx paid $120 service call cx will owe $364.22 if they decide to go ahead with repair.
We serviced a
MAYTAG O.T.R MICROWAVE
Model MMV1175JZ0
Near Bel Air, MD 21014
Brian R.
Job Details:
11/28/2022
cx complaint is she doesnt think unit is heating or running like it should. unit shows O-O-W and she knows. tested wet towels twice at 30 seconds and tey were hot as can be and was able to put a coffee cup of water in and boiled it in 2 min. unit checks and heats as it should. cant find anything wrong with unit and it heats great. she will pay service. job complete.
We serviced a
FORD VAN
Model TRANSIT117
Near Chester, VA 23831
Chris B.
Job Details:
11/28/2022
stopped at jiffy lube to have breaks checked due to loud noise they stated right front break caliper was loose
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near ,
Michael E.
Job Details:
11/28/2022
CX complaint: both door are rusting. Inspected and verified complaint. I documented both doors in pics. Ordering FC and RC doors. We will need to coordinate return visit for when CX is here (vacation home). May need to coordinate wityh CX on direct to CX shipping also. Cannot reschedule due to SO parts.; ordrng 1 W11575716 (dor fip) and 1 LW10638683 (dor-fip)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Easton, MD 21601
Emmanuel R.
Job Details:
11/28/2022
"Cs unit is not cooling both sections , confirmed complaint. I found the evap frozen over. Heater turns on in diag but not on its own, Replaced thermistor and harness but it still needs a control. Ordering control.; ordrng 1 W11566851 (control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Centreville, VA 20120
Richard B.
Job Details:
11/28/2022
"CX complant, Fridge not working, Inspected unit and found no corrosion on pantry UI connections but interior lights not working and unit not cooling. When going into diagnostics compressor dosent start in test 5 . Ordering control board , led power board and power supply board. Further work needed. RB; ordrng 1 WPW10675033 (control) and 1 WPW10624574 (power supply) and 1 W10804160 (led board)"
We serviced a
WHIRLPOOL DISHWASHER
Model GU3100XTVQ
Near Chevy Chase, MD 20815
Roberto I.
Job Details:
11/28/2022
"Cx complaint water leak from the door.Inspected unit, found cabinets, floor andder the unit, all broken and the unit tilting on the left side and leaking. Explained the situation to the cx and then use shims and adjusted legs on front end rear to leveled the unit. Ran a cycle for several minutes, no leaks."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Portsmouth, VA 23703
Anthony D.
Job Details:
11/28/2022
cx complaint of unit not drying dishes checked unit no error codes present ran test cycle had error sode f6e2 inlet water(fill valve electrical problem) called techline spoke with bruce was advised everything is checking good and to turn up rinse aid dispenser setting from 2 to 4 and if issue still persists to have customer start cycle before techs arrival so tech can check heating element durnig normal cycle and temp of water as of now unit is working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Henrico, VA 23231
Chris B.
Job Details:
11/28/2022
replaced UI and control tested unit working as desighned
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Kearneysville, WV 25430
Ricky E.
Job Details:
11/28/2022
"customer stted that the unit wouldnt spin. fnd long fill error storeed. fnd sediment in the valve, cleared sediment, but the valve is no good.. customer is replacing the unit..."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Virginia Beach, VA 23456
Branden R.
Job Details:
11/28/2022
"cx complaint door falls down - and UI warped , checked unit and found door spring unseated on the left side causing door to fall down and not hold up . also found UI warped not allowing proper contact with controls . ordering parts for repair . reseated spring and tested door now is holding as designed .; ordrng 1 W11460962 (ui control) and 1 W11460908 (UI)"
We serviced a
WHIRLPOOL DRYER
Model WET4124HW0
Near Washington, DC 20009
Mitchell H.
Job Details:
11/28/2022
cx complaint unit is not staying on unless you hold switch. inspected unit and found unit was not wired correctly when it was first plugged in whihc in result fried the PTS switch.now that the unit is wired correctly the new PTS switch i installed from pre id is working properly. job completed. unit covered under entitlements.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Ashburn, VA 20147
Daniel J.
Job Details:
11/28/2022
knocked on door informed by mr who asnwered door that the unit was already fixed on the last vist and no other issuses called and inforrmed office
We serviced a
WHIRLPOOL REFRIGERATOR
Model MRT311FFFH00
Near Elizabethtown, PA 17022
Justin L.
Job Details:
11/28/2022
cx complaint drawer not staying in place. was able to access unit and found that the tracks had failed causing the shelf to bow out and drawer to not sit properly. ordering parts for repair and once approved office will need to set return; ordrng 1 WPW10468556 (right side track) and 1 WPW10468555 (left side track) and 1 WPW10579374 (shelf assembly)
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPS01
Near Glenwood, MD 21738
Marc M.
Job Details:
11/28/2022
cx complaint unit not producing ice. inspected unit and found that the unit will power on and begin cycle entry. unit fills reservoir. after clean cycle the unit will full again an recirc pump will run the evap plate. found frost developing on evap plate. during inpsection found that the heater grid is failed is severed. unit will need new heater grid.; ordrng 1 W10919199 (heater grid)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF302EWH02
Near Charlottesville, VA 22901
Kyle A.
Job Details:
11/28/2022
Cx complaint of unit not draining and freezing water in fc compartment. Did confirm and found ptrap had a plug of mold in it. Removed blockage and washed out ptrap with soapy water. Removed ice and unit is now as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model MMV5208WW1
Near Charlottesville, VA 22903
Kyle A.
Job Details:
11/28/2022
Unit within 30 days. Called office techline after finding unit not heating and making loud buzz New diode is blown and magnetron is reading improper resistance. Capacitor and transformer check out. Ordering diode and will install both on return.; ordrng 1 W11256462 (Diode rop1y)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Chesapeake Beach, MD 20732
Shawn D.
Job Details:
11/28/2022
cx complaint top of tub is rusting and dispenser hold water. inspected unit and confimred both complaints tub does look to be rusting so removed top and tub ring and tub is rusting and valve seems to be seeping. unit needss valve assem ad spin basket both parts are in stock checkeed rt for friday and looks goood to reschedule for me on friday basket is bigger item but will fit in my van with no issues; ordrng 1 W11513243 (basket) and 1 W11400157 (disepsner assem) and 1 look (look)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near New Market, MD 21774
Ricardo S.
Job Details:
11/28/2022
"the client still complaining about the noise. inspected unit, the noise comes from the compressor .. the whole baseplate vibrate too much, the baseplate is not dented .. order compressor and condenser .. lock ring LOOK LOOK; ordrng 1 W10559262 (condenser) and 1 w11506623 (cupler) and 1 w11504445 (coupler) and 1 w11557671 (compressor.) and 1 lokring (lock ring) and 3 countsjob (3 counts job)s"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Burtonsville, MD 20866
Andrew H.
Job Details:
11/28/2022
"Called Cx to check availability for appointment, Cx stated they canceled appointment on day it was scheduled."
We serviced a
WHIRLPOOL DISHWASHER
Model GU3100XTVQ
Near Chevy Chase, MD 20815
Roberto I.
Job Details:
11/28/2022
"Cx complaint water leak from the door.Inspected unit, found cabinets, floor andder the unit, all broken and the unit tilting on the left side and leaking. Explained the situation to the cx and then use shims and adjusted legs on front end rear to leveled the unit. Ran a cycle for several minutes, no leaks."
We serviced a
WHIRLPOOL DRYER
Model WED6620HC1
Near Newport News, VA 23608
Carl A.
Job Details:
11/28/2022
"cx complaint of unit maknig nosie,checkedu nit to find rollers and ilder roller failing replaced all parts needed for repairs tested unit works as designed; ordrng 1 279640 (pulley,idler CA / VS), used 1 279640 (pulley,idler CA / VS) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW1
Near Milford, DE 19963
Andrew W.
Job Details:
11/28/2022
"cx complaint is unit locked, unable to open. inspected and verified complaint. cx stated he broke the strike trying to open the lid that was locked. the stirke is broken and would need to be replaced. cx also states unit is tripping the breaker often. checked breaker and found the unit is on an Arc Fault breaker. also found the outlet for the unit has an open hot wire. informed cx to have an electrician come out and address these issues. used extension cord to plug unit in at another plug and the unit would not turn on. power was going to the control but not leaving the control to the UI which was non-responsive. unit would need a control, console, and strike. quoted cx on cost of repair and cx wanted to contact the builder to hold them accountable. cx paid $120 service call by cc.; ordrng 1 W11457841 (strike) and 1 W11478524 (console) and 1 W11543994 (control)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ07
Near Sandston, VA 23150
Chris B.
Job Details:
11/28/2022
cx comp unit will state f4e4 when in popcorn mode insp unit conf cx comp replaced control tested unit did cook bag of popcorn unit working as desighned
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ07
Near Sandston, VA 23150
Chris B.
Job Details:
11/28/2022
cx comp unit will state f4e4 when in popcorn mode insp unit conf cx comp replaced control tested unit did cook bag of popcorn unit working as desighned
We serviced a
KITCHENAID RANGE
Model KSEG950ESS0
Near Richmond, VA 23230
Jonathon C.
Job Details:
11/28/2022
"cx complaint, F1E0 when trying to bake. tested unit, verified complaint. F1E0 is a board error, tech sheet called for a powercycle to reset board. cycled breaker for 30 seconds, unit now working as designed. if return visit is needed for the same issue, order main board W11100515"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Virginia Beach, VA 23454
Branden R.
Job Details:
11/28/2022
"came out to replace parts on unit , disassembled and replace all parts needed for repair , tested unit and unit is now running as designed ."
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW4
Near Doswell, VA 23047
Thomas B.
Job Details:
11/28/2022
Cx complaint unit is not working properly inspected unit removed and replaced the console tested and inspected for proper use unit now functions normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Stafford, VA 22554
Tanner B.
Job Details:
11/28/2022
CX answered througfh ring door bell . cx tried to reschedule appt through text . need to reach out asap and reschedule appt.; saved tckt