We serviced a
KITCHENAID REFRIGERATOR
Model KSRP22FNBL00
Near Alexandria, VA 22308
Eric W.
Job Details: 11/29/2022
cx complant of unit leaking water inspected unit found water dripping from filter housing needs housing cx paid in full; ordrng 1 WP2186443 (Water Filter Housing)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Alexandria, VA 22306
Dustin F.
Job Details: 11/29/2022
"CX complaint: Not enough water, dishes not cleaning after their garbage disposal went upInspected unit, pulled these codesF10E2F7E1F9E1cleared codes, ran test cycle, same codes came back. Had to disconnect power to pull unit out, Replaced Sump, tested unit and got F10 E5 for Diverter leak detected. Visually inspected, found no leaks. Disconnected diverter and reconnected. Ran 3 diff test modes, 1 inside the cabinet after resinstalling, and 2 outside. all passed. No codes or leaks present."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Gordonsville, VA 22942
Kyle A.
Job Details: 11/29/2022
Installed parts and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Gordonsville, VA 22942
Kyle A.
Job Details: 11/29/2022
Installed parts and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Clarksburg, MD 20871
Marc M.
Job Details: 11/29/2022
applied liner repair as per the instructions provided with the kit. took pics of final result to attach to file. also installed the shelf support as per previous tech. unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Chantilly, VA 20152
Carl R.
Job Details: 11/29/2022
"Cx complaint is, Not Making Ice - Side by Side Refrigerator. Inspected unit and found that the unit is making ice. The auger motor is not sending ice down the chute. No sound or movement from auger. Unit needs auger motor; ordrng 1 W11202789 (Auger motor)"
We serviced a
WHIRLPOOL DRYER
Model MEDB766FW0
Near Pawleys Island, SC 29585
Jason T.
Job Details: 11/29/2022
"Installed motor and blower assembly, verified all unit functions for proper operation...working as designed."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Hampton, VA 23666
Carl A.
Job Details: 11/29/2022
"cx complaint of unit not coming on at all.was unable to find any error code at this time,board is getting power but not sending out break down as follows 1/ W11419171,1/W11478526service call break down as follows service call 120.00parts 476.19shipping 15.00labor 110.00sub total 721.19tax 28.57grand total 749.75desposit 120.00"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Reisterstown, MD 21136
Brian R.
Job Details: 11/29/2022
replaced control and powered unit back up. control started blinking green. ran a DLMS cycle and unit now checks. cx paid in full. job complete.
We serviced a
JENNAIR DBL WALL OVEN
Model JMW2427IL03
Near Alexandria, VA 22305
Dustin F.
Job Details: 11/29/2022
"CX complaint: Unit not heating correctly while preheatingInspected unit, checked resistances and voltage on temp sensor 1092 ohms,broil element 14.5 ohms - 121vUnit needs 2 techs to pull out for further diagnosis. i advised CX to not use oven until we come back out with 2 techs to pull unit out and diagnose/fix the unit. while in my van she came out and apologized saying 'im so sorry your gonna hate me' CX stated she turned the power back on and accidently turned the oven on and heard a 'pop' noise. i inspected unit, confirmed my connections were good. ORdering Bake element, sending back the main control for return visit,Console,Harnass,OVen control, and both microwave fuses. for return visit 2 tech and 2 count if possible for time to diagnose, kitchen is small and CX is worried ; ordrng 1 W11545804 (Bake Element) and 1 WPW10260060 (Oven Control Board) and 1 W11454130 (Console) and 1 W11216677 (Harnass Main) and 1 WPW10017410 (fuse) and 1 W11188752 (Fuse) and 1 LOOK (LOOK) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL ICE MAKER
Model KUIX305ESS1
Near Pikesville, MD 21208
Justin S.
Job Details: 11/29/2022
cx says they dont have the part. double checked my van but the information in parts looks like the part was shipped to the cx. can this be verified; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Great Falls, VA 22066
Jason A.
Job Details: 11/29/2022
CX complaint FRIDGE did not cool for 48HRS after last service. After that unit start to cool& make ice. Replaced evap fan damper again. Test in diagnostics control reals thermistors. Test damper & fans operate. Compressor runs. Reset power & compressor & fans runs > JJ
We serviced a
KITCHENAID OVEN
Model KOWT104ESS00
Near Gordonsville, VA 22942
Eric F.
Job Details: 11/29/2022
"Confirmed cx complaint unit not heating. Found thermal fuse not reading continuity. Replaced with pre-id'd part, confirmed control receiving power. Replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Whiteford, MD 21160
Drew B.
Job Details: 11/29/2022
replaced parts now checks good
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Baltimore, MD 21215
Keith H.
Job Details: 11/29/2022
cx complaint is door is falling found thesprings of the hinges broken ordering new hinges; ordrng 1 W11573702 (hinge) and 1 W11573703 (hinge)
We serviced a
KITCHENAID RANGE
Model KSGG700EBS3
Near Fredericksburg, VA 22406
Robert W.
Job Details: 11/29/2022
"Arr at cx and cx has a new issues the cooktop ignitor wont stop igniting the switches are off, found the harness appears to be good. Ordering cooktop spark module and harness and will use bake and broil and oven spark module on return; ordrng 1 WPW10475149 (CT spark module) and 1 W11376663 (Harness)"
We serviced a
WHIRLPOOL RANGE
Model KSGG700ESS3
Near Baltimore, MD 21216
Keith H.
Job Details: 11/29/2022
cx complaint is unti is smokey inspected unit and found unit has never been used and instructed them to let unit heat for about 20-30mins to burn off that coating on the inside. i called whpl saftey to reprot findings
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Spotsylvania Courthouse, VA 22551
Thomas B.
Job Details: 11/29/2022
Cx complaint unit is not working properly inspected unit removed and replaced the ice bin tested unit now functions normally
We serviced a
WHIRLPOOL FREEZER
Model WZF56R16DW08
Near Pomfret, MD 20675
Andrew H.
Job Details: 11/29/2022
"Cx complaint unit has long run time. Called tech line, tested cabinet temp with thermocouple, measured 0 degrees F, tested thermistor at control read 5k ohms, tech line advised thermistor reading out of spec. Replaced themistor. Unit is now working properly. Tech line reference #"
We serviced a
KITCHENAID O.T.R MICROWAVE
Model KHMS2040WSS0
Near Washington, DC 20015
Emmanuel R.
Job Details: 11/29/2022
"Cs unit doesnt heat, confirmed complaint. I found the magnetron has failed. Qutoed customer for repairs but unit is not in the best of shape, rust and mold everywhere. Customer declined repairs. Collected for svc call $120.00"
We serviced a
KITCHENAID O.T.R MICROWAVE
Model KHMS2040WSS0
Near Washington, DC 20015
Emmanuel R.
Job Details: 11/29/2022
"Cs unit doesnt heat, confirmed complaint. I found the magnetron has failed. Qutoed customer for repairs but unit is not in the best of shape, rust and mold everywhere. Customer declined repairs. Collected for svc call $120.00"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Williamsburg, VA 23188
Lucas R.
Job Details: 11/29/2022
"replaced console and u.i, tested, unit working as designed."
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LM00
Near Great Falls, VA 22066
Jason A.
Job Details: 11/29/2022
"CX complaint MW doesnt heat. Test MW heats but MW cavity light doesnt turn on. Transformer primary & secondary measures good resistance & 12V to bulb. Bulb is open. Need to pull out MW to replace bulb. 2Tech + JJtoRETURN > JJ; ordrng 1 Look (look) and 1 2tech (2tech) and 1 W10886919 (lamp) and 1 W10886919 (lamp, JJ/VS) and 1 JJtoRETURN (JJtoRETURN)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Gordonsville, VA 22942
Kyle A.
Job Details: 11/29/2022
"Installed parts, tested unit, unit working as designed. Reported safety findings to whirlpool safety."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC1
Near Harrisburg, PA 17109
Fred G.
Job Details: 11/29/2022
"cx complaint unit is making a buzzing noise and unit is not filling and shuts off. inspected unit and entered diag and found f8e1, f5e4, f0e5. clear codes and ran auto test and found no issues. tested every water valve at store and found all valves are dispensing water as designed. i did find the gearcase/ spin basket is out of balanced. also found splutch/motor has worn through the belt cover. splutch and belt are showing signs of wear. unit needs spin basket, gearcase, drive motor, drive belt, splutch, belt cover, 2 call count. once spin basket is in the cx hand they will call and set up a return visit.; ordrng 1 W11178224 (spin basket) and 1 W11449840 (gear case) and 1 W11283592 (motor-drve) and 1 W10721967 (splutch) and 1 W11239857 (belt) and 1 2callcount and 1 W11409708 (belt shield)"
We serviced a
WHIRLPOOL OVEN
Model WFE775H0HZ1
Near Bowie, MD 20721
Shane B.
Job Details: 11/29/2022
"cx complaint is the unit taking a very long time to heat up and never reaching the set temp. i found F6E1 oven over temp. inspected bake element and found the element is broken. i asked cx if he had any issues with things burning, unit not shutting off. he said he never has. temp prob reads correct temp in diagnostics. ordering bake element.; ordrng 1 W10779716 (elmnt-bake)"
We serviced a
WHIRLPOOL HOOD
Model WVW53UC6LS
Near Brambleton, VA 20148
Richard B.
Job Details: 11/29/2022
"CX complant. Control fell inside. Prior diagnosis found unit needs hardware kit . Installed control plate to control and then fastened control plate to hood canopy securing control in holes . Job completed, RB"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Louisa, VA 23093
Eric F.
Job Details: 11/29/2022
"Confirmed cx complaint unit not advancing cycles. Found inlet valve on cold water side not actuating. Replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
WHIRLPOOL DBL WALL OVEN
Model WOD51EC7HS02
Near Clinton, MD 20735
Shane B.
Job Details: 11/29/2022
"cx complaint is the unit taking hours to cool down and at one point powering off on its own causing time and date to be wrong. unit was on when i arrived and both ovens were room temp. time and date were wrong. i checked for codes and found F6E4 UI to control state status. cleared code and ran each oven for a short time. unit worked properly, no code returns. unit is not connected to wifi. called techline to document, they had me check door gaskets, run cooling fans. advised not replacing any parts unless F6E4 returns. said to replace both boards at the same time if error returns. advised having cx connecto to wifi to fix time/date issue. SR#7735150682. gave cx SR# and IT dept number. unit is working as designed."
We serviced a
WHIRLPOOL DBL WALL OVEN
Model WOD51EC7HS02
Near Clinton, MD 20735
Shane B.
Job Details: 11/29/2022
"cx complaint is the unit taking hours to cool down and at one point powering off on its own causing time and date to be wrong. unit was on when i arrived and both ovens were room temp. time and date were wrong. i checked for codes and found F6E4 UI to control state status. cleared code and ran each oven for a short time. unit worked properly, no code returns. unit is not connected to wifi. called techline to document, they had me check door gaskets, run cooling fans. advised not replacing any parts unless F6E4 returns. said to replace both boards at the same time if error returns. advised having cx connecto to wifi to fix time/date issue. SR#7735150682. gave cx SR# and IT dept number. unit is working as designed."
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH05
Near Washington, DC 20009
Mitchell H.
Job Details: 11/29/2022
cx compalaint door seal coming off. installed new door gasket and heated and sealed. unit is niow good to go.
We serviced a
MAYTAG DRYER
Model MGD7230HW0
Near Fort Washington, MD 20744
Shane B.
Job Details: 11/29/2022
"cx complaint is the unit burning clothes. cx had a shirt with a hole in it. hole was about the size of a nickle. issue only happened once. grating in the rear of unit is discolored but nothing out of the ordinary. i found F2E1 stuck key saved. cleared code and ran a timed dry on high heater. temp prob in the unit showed it reached 190 and cycled down to 120. air flow meter shows good air flow for gas dryer. i called techline to document. they had me run unit with door open, no visable flame in the unit. i texted a picture of the burnt clothing and grate to techline. they advised replacing air duct assembly. SR#7735153161. called safety dept. this issued consession number to cover repair. M152R21WPL1. schedule when part is available.; ordrng 1 WPW10293765 (air duct assembly)"
We serviced a
JENN-AIR MICROWAVE
Model JMC2430IL03
Near Zion Crossroads, VA 22942
Eric F.
Job Details: 11/29/2022
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Clarksburg, MD 20871
Marc M.
Job Details: 11/29/2022
installed parts and tested unit. unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS03
Near McLean, VA 22101
Jason A.
Job Details: 11/29/2022
CX complaint FRIDGE RC temps too cold (in the low 30s) when set to 38. Replaced ontrol & prg code 25. Test control is reading thermistors. Test damper & fans & compressors work. Set to recommended Fast cool. & compressor + fans working > JJ
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Stephens City, VA 22655
Danny R.
Job Details: 11/29/2022
found the gear case making noise popping and grinding and making motor strain this will cuase it to over fill or under fill cx will gear case; ordrng 1 W11454734 (gear case) and 1 W10721967 (pully) and 1 WPW10006384 (belt)
We serviced a
JENN-AIR MICROWAVE
Model JMW3430IL02
Near Arlington, VA 22203
Dustin F.
Job Details: 11/29/2022
"CX complaint: UI board acting sparatic, losing power at times, buttons not responding, and the UI freezing.Inspected unit, confirmed CX complaint, could not get unit into test mode even after cycling power. ORdering New Console Assembly and Appliance manager board. Both Should be covered under entitlements. Quoting CX for Labor, Visit, and Shipping for a total of $245.00; ordrng 1 W11449431 (Console Assy) and 1 W11448961 (Appliance manager board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV06
Near Kearneysville, WV 25430
Ken M.
Job Details: 11/29/2022
Gasket replaced and heat applied to close air gaps. Door is sealing properly. Old part left with customer.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Martinsburg, WV 25403
Ken M.
Job Details: 11/29/2022
"Customer complaint is that the unit is not powering on. Confirmed no response from the console. Found 1VAc from L1 to neutral at the control. Found the same result at the junction box. L1 to ground has 122.1VAc. Neutral to ground has 118VAc. Customer needs an electrician. Possible control is damaged by miswire, but will not know until power is corrected."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Laurel, MD 20707
Israel R.
Job Details: 11/29/2022
Installed new parts. Unit is back to normal operations.
We serviced a
KITCHENAID COOKTOP
Model KCGD500GSS00
Near Lorton, VA 22079
Lloyd B.
Job Details: 11/29/2022
Cx complained the knob did not turn. Inspected the unit and found it was the valve that did not move. Unit needs new manifold; ordrng 1 W10907218 (manifold)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Rixeyville, VA 22737
Robert W.
Job Details: 11/29/2022
CX Complaint is the unit isnt making ice. Inspected unit and found error for IM tested im and IM wont harvest sensor is working properly unit is getting good water IM is getting good power. Ordering IM; ordrng 1 W11579560 (IM)
We serviced a
JENN-AIR OVEN
Model JJW3830DP02
Near Leesburg, VA 20176
Ezra M.
Job Details: 11/29/2022
"called trade care to verifiy coverage as cust had part mailed to them. spoke with Danielle, transferred to Jenn-Air, spoke with Christina, stated auth number given is for the 2000 series only, not the 3000. checking for different code to cover repair. s153eh will work since software update was unsuccessful.installed new control panel, verified operation."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Hopewell, VA 23860
Chris B.
Job Details: 11/29/2022
cx comp unit will not heat insp unit conf cx comp found all switches and wires and fuses working found only 120v at l1 and no power off l2 tripped breaker tested unit working as desighned
We serviced a
AMANA DRYER
Model NED4655EW1
Near Hopewell, VA 23860
Chris B.
Job Details: 11/29/2022
cx comp unit will not heat insp unit conf cx comp found all switches and wires and fuses working found only 120v at l1 and no power off l2 tripped breaker tested unit working as desighned
We serviced a
GLADIATOR FREEZER
Model GAFZ30FDGB04
Near Gaithersburg, MD 20879
Julian H.
Job Details: 11/29/2022
CX complaint unit opening by it self. I found the unit is cooling and freezing and doors are closing and feel tight.CX stated that the unit when is not cooling the door pops open.checked level & is unlevel towards the front just where door swings went to shim front wheels & CX refuse this states duct tape will hold door explained that gravity & floor unlevelness will cause doors to open he will get baby latches to fix issue
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near York, PA 17403
Bernard M.
Job Details: 11/29/2022
"Cx complaint the unit doesn't work. Inspected unit and found it experienced a thermal event at the terminal. Found the L1 wire had broken and the block and melted. Also found minimal damage at the power cord. Ordering parts, once in contact cx to reschedule.; ordrng 1 WP3397659 (terminal block) and 1 WP3397659 (terminal block kit)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Louisa, VA 23093
Eric F.
Job Details: 11/29/2022
"Confirmed cx complaint unit not advancing cycles. Found inlet valve on cold water side not actuating. Replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED5100HC1
Near Winchester, VA 22603
Danny R.
Job Details: 11/29/2022
checked all fused and blets control is clicking and unit is heating but no power to motor will need control and motor; ordrng 1 279787 (motor) and 1 W11413569 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Bumpass, VA 23024
Thomas B.
Job Details: 11/29/2022
Cx complaint unit is not working properly inspected unit found evaporator is frozen over prior working states the heater and the control were replaced prior unit will need new harness per prior tech and what I'm visually seeing thermistor and harness. Cx is upset that I don't have the part and states whirlpool told her if I didn't have the parts needed they were going to replace the refrigerator. Called whirlpool to document. SR 7735158739; ordrng 1 W11581973 (Harness) and 1 WPW10384183 (thermistor)
We serviced a
ROPER DRYER
Model RED4516FW0
Near Martinsburg, WV 25404
Ken M.
Job Details: 11/29/2022
Element and timer replaced. Unit tested and is working properly. Old parts left with customer.
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYY02
Near Gloucester, VA 23061
Carl A.
Job Details: 11/29/2022
"cx complaint of unit not cooling ,checked to find little to no frost pattern on either evaps,called LR spoke with him and confrimed seal system was advise to order the parts,cx did not wish for a est at this time charging service call"
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near New Castle, DE 19720
Michael E.
Job Details: 11/29/2022
"CX complaint: drum not turning. Tested and verified complaint. I found 1 of the rollers was siezing up which caused the belt to wear and break. I replaced the drum support rollers and drive belt using a dryer repair kit from van stock. Testred unjit and it is now working properly. CX paid for service, labor, S&H and parts by CC. Job is complete; ordrng 1 4392067 (dryer repair kit), used 1 4392067 (dryer repair kit) from stock"
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Enola, PA 17025
Fred G.
Job Details: 11/29/2022
"i was able to access unit and replace the splutch as per previous tech. i also found the drive belt was worn. I replaced that with van stock. tested unit and found unit now checks good.; ordrng 1 W11239857 (belt (FG VS)), used 1 W11239857 (belt) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Chantilly, VA 20152
Carl R.
Job Details: 11/29/2022
"Cx complaint is, Not Making Ice - Side by Side Refrigerator. Inspected unit and found that the unit is making ice. The auger motor is not sending ice down the chute. No sound or movement from auger. Unit needs auger motor; ordrng 1 W11202789 (Auger motor)"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS
Near Washington, DC 20015
Emmanuel R.
Job Details: 11/29/2022
"Cs wine glass holders are missing, confirmed complaint, I found the tin clips on the middle rack where damaged and wouldnt stay on the rack. I replaced 4 tin clips and inspected unit. Unit is now working properly."
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS
Near Washington, DC 20015
Emmanuel R.
Job Details: 11/29/2022
"Cs wine glass holders are missing, confirmed complaint, I found the tin clips on the middle rack where damaged and wouldnt stay on the rack. I replaced 4 tin clips and inspected unit. Unit is now working properly."
We serviced a
WHIRLPOOL DRYER
Model MED5770TQ0
Near Sykesville, MD 21784
Brian R.
Job Details: 11/29/2022
cx complaint is unit runs but no heat it seems and said vent is clear. units O-O-W and he knows. ran unit to test for feat. ran a few min and unit was cold. tested unit and found thermostate bad. replaced TCO kit and tested unit. unit now heats well and checks. job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Haymarket, VA 20169
Daniel J.
Job Details: 11/29/2022
went to install support opened package found ui for fridge in package reordering one on UM right glide holding basket correctly top shelf bowed; ordrng 1 w10794550 (support) and 1 W11084821 (frame)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Newark, DE 19711
Michael E.
Job Details: 11/29/2022
"CX complaint: IM dismounted. Inspected and verified complaint. I remounted the IM, tested unit and it is now working properly. CX paid 120.00 for service on CC. Job is complete"
We serviced a
WHIRLPOOL DRYER
Model WED9400SW0
Near Camp Hill, PA 17011
Andrew S.
Job Details: 11/29/2022
Per previous diag I was able to access and repalce the belt and Idler pulley. I then tested the unit and it is now functioning as intended. Job complete
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Yorktown, VA 23690
Carl A.
Job Details: 11/29/2022
"cx complaint of unit running in spin mode for 35 mins non stop untill they unplugged the unit,also found damage to counsule called techline spoke with Chris ran unit through dag and found no problems at this time ordering parts needed for repairs SR#7735157006; ordrng 1 W11627413 (Control Unit Assembly, Machine And Motor) and 1 W11576953 (Console Assembly)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Smithsburg, MD 21783
Sal R.
Job Details: 11/29/2022
CX complaint is that the unti is leaking oil. I found that there is oil presant on the bottm of the spin basket coming from under the agitator as well as oil leaking form under the unit collecting in the sheild. I am orderign 1 gearcase (W11454741) and 1 splutch (W10721967). Return visit should be 2 call counted due to the time it takes to replace a gearcase. Return date set for 12/13; ordrng 1 W11454741 (gearcase 21 @ tribs) and 1 W10721967 (splutch 100 @ tribs) and 1 2callcount (2 call count) and 1 LOOK (LOOK)
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Milford, DE 19963
Andrew W.
Job Details: 11/29/2022
"Cx complaint is unit not working and has an F9E1 error code. inspected and verified complaint. unit has drain and water lines detatched. checked for error codes and found F9E1 long drain fault, F7E7 motor unable to reach target rpm, and F0E8 water ring error codes. tested unit and heard a knocking/screeching sound during spin. unit needs new gearcase, motor, drain pump, and splutch. quoted cx on cost of repair and cx wants to think about it. cx paid $120 service call by cc. quote saved in ticket.; ordrng 1 W11283592 (motor-drve) and 1 W11449840 (gear case) and 1 W11399437 (drain pump) and 1 W10721967 (splutch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Hanover, PA 17331
Bernard M.
Job Details: 11/29/2022
"Cx complaint unit doesn't make ice. Accessed and jumped icemaker and found the dial rotates and the bail arm raises, no water fills. Removed icemaker and found the fill tube was frozen. Steamed out all ice, jumped icemaker and it harvested and filled with water. Unit checks good. Cx paid $240 for service and labor"
We serviced a
WHIRLPOOL WASHER
Model MVWB865GW0
Near Springfield, VA 22153
Lloyd B.
Job Details: 11/29/2022
Cx complained the unit did not unlatch. Installed new lid and lid lock and tested and it now locks and unlocks in diagnostics. Please refund for the screws and hinges. Job complete
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Norfolk, VA 23508
Anthony D.
Job Details: 11/29/2022
cx complaint of squeal coming from unit checked unit no error codes present cx showed video of noise sounds like metal on metal looked at belt and splutch notice oil coming from gearcase onto belt causing belt to slip ordering gearcsae and 1 LOOK/LOOK 2count and will use belt and splutch on return visit; ordrng 1 W11449840 (gearcase) and 1 LOOK/LOOK (2 count)
We serviced a
WHIRLPOOL FREEZER
Model WZC5116LW01
Near DeWitt, VA 23840
John P.
Job Details: 11/29/2022
"CX complaint door not sealing causing Frost to accumulate around door and light not coming on, checked unit found still had spacers installed on door removed spacers found issue with light is door not being open far enough CX has cabinets installed above freezer preventing door from opening completely preventing light from coming on"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Chantilly, VA 20152
Carl R.
Job Details: 11/29/2022
"Cx complaint is. after repairs, still not making ice. Received Data loggers for information about the unit."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC1
Near Hopewell, VA 23860
Chris B.
Job Details: 11/29/2022
f5e1 lid latch fault f8e1 long fill f5e3 lid will not lock or unlock f0e3 overload f5e2 then apon futerh insp found serial and model sticker does not match what the unit is or supposed to be someone khad swapped model and serial sticker and unit no longer sevicable
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC1
Near Hopewell, VA 23860
Chris B.
Job Details: 11/29/2022
f5e1 lid latch fault f8e1 long fill f5e3 lid will not lock or unlock f0e3 overload f5e2 then apon futerh insp found serial and model sticker does not match what the unit is or supposed to be someone khad swapped model and serial sticker and unit no longer sevicable
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Laurel, MD 20707
Israel R.
Job Details: 11/29/2022
F4E3 Motor not running. Customer complaint unit is not washing. I tested the unit is not washing. motor error codes stored. I ran test not motor and is OL. Installed new motor unit is working. Custoemr did not have closing i took a picture of the deed. The unit is under warranty.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Colonial Heights, VA 23834
John P.
Job Details: 11/29/2022
CX complaint unit not working ordering lid lock.; ordrng 1 W11394572 (Lid lock)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Adelphi, MD 20783
Israel R.
Job Details: 11/29/2022
"Customer complaint unit is was not cooling now it is. I tested the unit and the unit evap was overfrosted but is clearing. I removed the cover and while i was testting tjhe sensor the unit went to defrost. Heater is working ,sensor is working and good frost pattern. THe unit is working fans are working. Damper is working. Unit is working it could of been the door was left open, too much food. I adjusted the gaskets and tested. Unit is sealing. Unit is back to normal operation."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Greenbelt, MD 20770
Shawn D.
Job Details: 11/29/2022
cx complaint unit not making ice and h20 light is on and sometimes at night cubes will dispense on its own but only sometimes. inspected unit and confimred the complaints found freezer at 0 fridge 37 ice maker wont cycle. replaced ice maker and it cycled then filled. leveled unit so prevent iice from getting stuck and popping out and cleared h20 light. unit is good
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Hagerstown, MD 21740
Ken M.
Job Details: 11/29/2022
"Customer complaint is that the unit is giving an F2E2 error code. Inspection of the UI found that the UI has no loose connections, but is not responding. Unit needs a new UI.; ordrng 1 W10918487 (housing-ui)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Chesapeake, VA 23320
Austin D.
Job Details: 11/29/2022
cx complaint the unit is not turing on. checked the unit and found a loose connection at the control. reseated the connection and tested the operation. found that the unit only has 98 VAC being supplied to the unit from hot to nuetral. hot to ground has 120 vac. voltage drop somewhere between the unit and the breaker panel. advsied cx to contact an electrician at this time and once we have 120 vac from hot to nuetral and issues are still persisting to give us a call back. cx agreed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Clarksburg, MD 20871
Marc M.
Job Details: 11/29/2022
applied liner repair as per the instructions provided with the kit. took pics of final result to attach to file. also installed the shelf support as per previous tech. unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Chesapeake, VA 23321
Zachery R.
Job Details: 11/29/2022
"upon arrival was not able to get inlet valve to release water supply, ordering inlet valve to complete repair.; ordrng 1 W11524655 (valve)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Harrisburg, PA 17102
Fred G.
Job Details: 11/29/2022
"cx complaint unit is not spinning clothes dry and has a burning smell. inspected uinit and found f7e1. cleared code and ran auto test and found unit finished with out issue. lifted unit up and found capacitor connector was not fully seated into capacitor and it has a thermal event and melted connector and capacitor end. replaced capacitor and tried to fix wires and found the rest of the wires were also fused together. unit needs lower hareness, control, drive motor. please call cx once parts are in to schedule a return visit.; ordrng 1 W10903238 (lower harness) and 1 W10890624 (motor-drve) and 1 W11170319 (control)"
We serviced a
WHIRLPOOL RANGE
Model WOD77EC0HS02
Near La Plata, MD 20646
Robert A.
Job Details: 11/28/2022
Cx complaint that the unit turns off and resets the clock by itself. I inspected the unit to confirm the complaint. I found the f6e0 error code stored multiple times. I ran component activations and they worked fine. The unit will need a new control panel and control boards to resolve the issue. I'm ordering the part for the return visit.; ordrng 1 W11428578 (control panel) and 1 W11261165 (control board) and 1 W11261164 (control board)
We serviced a
KITCHENAID RANGE
Model KSEG700ESS6
Near Woodstock, MD 21163
Robert L.
Job Details: 11/28/2022
"on arrival, checked framing , found left rail front screw was 1/4' away from rail and right side was 1/2', left rail had 2 screw holes for adjustments, lowered left side and now panel aligns perfectly, level with 1' gap to oven door, tried raising but right side dint have 2nd hole for height adjustment, left with 1' gap, drawer closed and locked in place, tested all ops ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Falls Church, VA 22043
Jason A.
Job Details: 11/28/2022
CX complaint FRIDGE LEDs are dim not working. Verifed complaint. Main LED RC is getting voltage & turns on when doors are opened. All 3 LED have 1 led not working > JJ; ordrng 1 WPW10515057 (light (item3)) and 1 WPW10515058 (light (item4)) and 1 WPW10515057 (light FC (item4))
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Joppatowne, MD 21085
Neil H.
Job Details: 11/28/2022
cx complaint unit i/m not making ice cx had replaced the filter and replaced the bin and i cycled the i/m unit checked good and filled properly.
We serviced a
MAYTAG DISHWASHER
Model MDB6769PAB
Near Randallstown, MD 21133
Keith H.
Job Details: 11/28/2022
cx cancelled upon arrival
We serviced a
WHIRLPOOL ICE MAKER
Model KUIC18NNZS0
Near Hamilton, VA 20158
Ricky E.
Job Details: 11/28/2022
tech line rich.. SR#7735145529.. tech line stated that the units valve is weeping and causing the waterline to freeze.. the unit will need the inlet valve..; ordrng 1 WPW10217918 (valve)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Virginia Beach, VA 23451
Branden R.
Job Details: 11/28/2022
"came out to replace parts on unit , disassembled and replace all parts needed unit is running as designed now ."
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Fredericksburg, VA 22407
Robert W.
Job Details: 11/28/2022
"CX Copmplaint is there is water on the floor. Inspected unit and found the ujnit when filling water is pooring out of the housing, also found the actuator not switching between agitate and spin just clicking. Pulled cover and checked pulley its good engaging and disengaging properly. Ordering Valve assembly and actuator; ordrng 1 W11396714 (Housing) and 1 W11481722 (Actuator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Arnold, MD 21012
Alexander D.
Job Details: 11/28/2022
"cx complaint unit not cooling properly. inspected unit and verified complaint. found evap overfrosted. defrost thermistor is reading 32k ohms while encased in frost, should be good. found evap harness has bad connection on brown wire to heater. resecured connection and element started heating. cleared all frost with steamer. ordering evap harness, call cx to schedule return visit once we have eta on parts.; ordrng 1 W11581973 (evap harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Highland Springs, VA 23075
Chris B.
Job Details: 11/28/2022
replaced IM tested unit working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Potomac, MD 20854
Julian H.
Job Details: 11/28/2022
Cx complaint about items not getting too cold on Fc & freezing on Rc took reading of temps on arrival FC 0* RC 31* found a pc of tape blocking thermistor remove & ask CX to look out for items on Rc if they still freezing will need to order control; ordrng 1 W11595220 (control ONLY IF CX CALLS BACK) and 1 LOOK (LOOK)
We serviced a
KITCHENAID ICE MAKER
Model KUIX305ESS0
Near Manakin-Sabot, VA 23103
Jerod R.
Job Details: 11/28/2022
replaced ordered parts and tested unit is now fully functional and working as designed
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ03
Near Manassas Park, VA 20111
Ezra M.
Job Details: 11/28/2022
installed new UI
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Great Falls, VA 22066
Christian C.
Job Details: 11/28/2022
Cx complaint soap keeps pouring in and softener always look full. Inspected unit no errors. Advised cx how the dispenser works. Unit is working as designed.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Herndon, VA 20171
Richard B.
Job Details: 11/28/2022
"CX complant, Dishes not cLean. Inspected unit and found vent wax error code fae2 , Cleared that and found unit is struggklingto get water , Water shutoff is pressed against a drain pipe and can only geta little bit of a turn on it, Found after clearing error code and running diagnostice the sump runs . but not enough water , Ordering vent wax motor , deflector and control . Will also need a high loop installed . Will use sump on return trip if needed since only error code that returned after clearing was vvent wax motor , CX advised water shut off needs to be addresses also by plumber . further work needed. RB; ordrng 1 W11416460 (vent wax motor) and 1 W11462459 (control) and 1 W11025634 (deflector)"
We serviced a
KITCHENAID OVEN
Model KOCE507ESS11
Near Sterling, VA 20165
Christian C.
Job Details: 11/28/2022
Installed line filter board and MW acu. Tested unit MW is heating up and oven is heating up. Unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Richmond, VA 23223
Jonathon C.
Job Details: 11/28/2022
"cx complaint, not washing. replaced parts per prior diag. tested unit, unit working as designed. job is complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS01
Near Fulton, MD 20759
Andrew H.
Job Details: 11/28/2022
Replaced extension and tested unit. Unit is now working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW8900BC0
Near Bowie, MD 20720
David J.
Job Details: 11/28/2022
CX complaint washing machine will not spin out close. Inspected unit and ran diagnostic cycle. Found unit performed everything but when unit got to spin it would not also heard during the test cycle. The unit made a loud rumbling noise. Inspected under unit and found a lot of rust and water that had came through tub and damaged all parts underneath. Unit is very rusty and this has been happening for a while now. Quoted customer for repair but with the age customer is going to just go buy a new unit.; ordrng 1 W10549509 (Basket) and 1 W10820039 (Hub) and 1 WPW10419333 (Motor) and 1 WP8557836 (Plate stator) and 1 280146 (Rotor)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204ESS2
Near Front Royal, VA 22630
Ezra M.
Job Details: 11/28/2022
"rails working properly, found issue was with manifold not clipped into brackets behind top rack, not staying in place, not always allowing top rack to go all the way back.replaced sump and motor assy, ran test cycle. no leaks, no errors"