We serviced a
AMANA WASHER
Model NTW4516FW3
Near Hopewell, VA 23860
Chris B.
Job Details: 11/29/2022
cx comp you have to turn water off at the house to keep tub from filling insp unit conf cx comp replaced inlet valve tested unit working as desighned
We serviced a
JENN-AIR OVEN
Model JJW2830IL00
Near Potomac, MD 20854
Roberto I.
Job Details: 11/29/2022
"Cx complaint oven randomly stops working and shows F1E1.Ran diag, confirmed F1E1 error. Acoording to tech sheet, the unit needs both appliance managers repaced. Ordering appliance manager W11448962. The pre id one to be installed on return. Both parts cbe. Collecteed $120 with check # 1361, balance $125. Return visit 12/8/22; ordrng 1 W11448962 (apliance manager)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Berlin, MD 21811
Frederick R.
Job Details: 11/29/2022
"Removed compressor, drier and sanded lines. Placed new compressor in place. Did not braze compressor in because no coupler ordered. Unit is 1 of 4 and is now prepped to have compressor brazed, drier installed on next visit. Ordering drier, and coupler. Still have to vac unit and fill it also. 2ct SS job on return. All units needs to be rescheduled together; ordrng 2 WPW10143759 (dryer)s and 2 W11506635 (coupler)s and 1 look (look)"
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near King William, VA 23086
Jonathon C.
Job Details: 11/29/2022
"cx complaint, weird noise and improper drying. tested unit, verified complaint. found blower wheel seperated from the collar and spinning freely. ordering blower wheel and motor. spoke to office to resched. 12/8; ordrng 1 W11549461 (motor) and 1 WP697772 (blower wheel)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Springfield, VA 22152
Lloyd B.
Job Details: 11/29/2022
Cx has a unit that needed the upgraded element. Installed new heater and tested and the unit will heat and shall not leak. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KUIS18NNXW1
Near Washington, DC 20007
Samuel R.
Job Details: 11/29/2022
cx complaint unit is making grinding sound.tested unit and unit sounded normal and is working as it should.found no griniding sounds.unit is good.advised cx to recored unit if it makes the sound again
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Elkton, MD 21921
Alexander W.
Job Details: 11/29/2022
Cx stated loud noise coming from dryer inspected tested and verified cx complaint found idler pulley defective replaced with one from pre-id parts tested unit unit is now operating as designed job is complete.
We serviced a
MAYTAG RANGE
Model MER6600FZ
Near Glenville, PA 17329
Drew B.
Job Details: 11/29/2022
cx complaint that unit is not cycling the heat normally ion the right front burner. i found the switch to smoked insinde the windings and will need new right front burner switch pre id was lf switch call to reschd when approved in stock already; ordrng 1 WP3149404 (switch 90@trb) and 1 WP3149400 (switch 100@trb)
We serviced a
JENNAIR REFRIGERATOR
Model JB36NXFXRE01
Near Washington, DC 20007
Samuel R.
Job Details: 11/29/2022
replaced parts and cleared out drain hole.unit is now good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Rixeyville, VA 22737
Robert W.
Job Details: 11/29/2022
CX Complaint is the unit isnt making ice. Inspected unit and found error for IM tested im and IM wont harvest sensor is working properly unit is getting good water IM is getting good power. Ordering IM; ordrng 1 W11579560 (IM)
We serviced a
WHIRLPOOL WASHER
Model MVW6230HC3
Near Westminster, MD 21157
Brian R.
Job Details: 11/29/2022
replaced parts ordered as well as cleared codes. ran a DLMS cycle then auto test as well. unit now checks. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Bowie, MD 20721
Shane B.
Job Details: 11/29/2022
cx complaint is the door swing open to hard. i explained the unit doesnt have slow close hinges or anything to stop or slow the door. i adjusted the feet to help slow the door so it doesnt swing so hard. unit is still sitting level. cx isnt happy with unit be understands it is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Bowie, MD 20720
Shawn D.
Job Details: 11/29/2022
"cx complaint door not working right and are loose. inspected unit and confimred fridge door not closing right and is loose. found upper screws loose and stripped. got screws out and grabbed new ones from v/s installed them then raised front of unit up and doors are now tight and closing good. unit is good; ordrng 2 W11579735 (screws SD V/S)s, used 2 W11579735 (screws SD V/S) from stock"
We serviced a
WHIRLPOOL DBL WALL OVEN
Model WOD51EC7HS02
Near Clinton, MD 20735
Shane B.
Job Details: 11/29/2022
"cx complaint is the unit taking hours to cool down and at one point powering off on its own causing time and date to be wrong. unit was on when i arrived and both ovens were room temp. time and date were wrong. i checked for codes and found F6E4 UI to control state status. cleared code and ran each oven for a short time. unit worked properly, no code returns. unit is not connected to wifi. called techline to document, they had me check door gaskets, run cooling fans. advised not replacing any parts unless F6E4 returns. said to replace both boards at the same time if error returns. advised having cx connecto to wifi to fix time/date issue. gave cx SR# and IT dept number. unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Chevy Chase, MD 20815
Emmanuel R.
Job Details: 11/29/2022
"Installed new control, tested unit. Found the icebox fan is not turning on and surges in diagnostic mode, ordering fan, Also the thermistor wasnt in my bin so ill have to reorder it,; ordrng 1 W10316760 (thermistor) and 1 W10846539 (fan)"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Springfield, VA 22153
Demonte S.
Job Details: 11/29/2022
Inspected the unit. Found that the cx has gotten a letter stating that there is a Service Pointer on the Dishwasher Heater Element. Checked the Heater Element. Heater Element has the Black Coupler Bushings. Installed new Heater Element. Tested the unit. No leaks. Unit is working as Designed. Called Whirlpool safety Team Ref # 7735122184. Cx has Damages done to the house. Per Whirlpool Safety Team they will send a Damages sheet and contact the cx. ( Technical service pointer W11540964 - Special Project S17304. )
We serviced a
AMANA DRYER
Model NED4655EW1
Near Smyrna, DE 19977
Michael E.
Job Details: 11/29/2022
"CX complaint: not tumbling. Tested and verified compklaint. I found the belt was broken but the suppoirt rollers and pulley wheel were all easily spinning. Replaced belt, tested unit and it is now working properly. Job is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Clarksburg, MD 20871
Marc M.
Job Details: 11/29/2022
applied liner repair as per the instructions provided with the kit. took pics of final result to attach to file. also installed the shelf support as per previous tech. unit now checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near McLean, VA 22101
Jason A.
Job Details: 11/29/2022
CX complaint DW not getting hot & doesnt dry. Check dispenser is full of rinseaid & CX uses Cascade. Ran test wash. NO ERROR codes. Hot water fill. Heater pulls 8A & gets hot. Parts in stock > JJ; ordrng 1 WPW10329609 (vent) and 1 W11227945 (deflector) and 1 WPW10671905 (deterg disp asm) and 1 W10906426 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW2
Near Woodbine, MD 21797
Brian R.
Job Details: 11/29/2022
came out to replace vavle and pulled old valve and both sides had grit in them. had to flush hot line out. cold side is the one that gets blocked off. went over unit and water issues with cx. recalibrated and ran auto test. unit now checks. job complete.
We serviced a
MAYTAG WASHER
Model MHW5630HW
Near Hopewell, VA 23860
Chris B.
Job Details: 11/29/2022
cx stated they have ext warranty advised cx to call ext warranty company
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 11/29/2022
cx complaint is the unit leaking and dispensor not working. cx had pumber inspect unit and said no issues with supply line. no saved codes. ran service cycle. dispsnor did not open. unit did not leak. ran serveral cycles without issue. advised cx on loading. she believes leak may have been caused by large items loaded incorrectly causing water to spray forward. ordering dispensor for return visit.; ordrng 1 W10861000 (detergent dispenser)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near Martinsburg, WV 25403
Ken M.
Job Details: 11/29/2022
Customer complaint is that the unit is running noisy. Inspection of the drive system found the belt cover is bowing up into the splutch pulley. Unit needs a new belt cover.; ordrng 1 W11409708 (cover) and 1 look (look)
We serviced a
WHIRLPOOL ICE MAKER
Model WUI75X15HZ01
Near Alexandria, VA 22301
Eric W.
Job Details: 11/29/2022
cx complant of unit compressor is not working went to install new compressor and found a burned up wore to start device repaired the wire to see if unit would start and it did and started to make ice unit will need new harness start and overload and rear cover; ordrng 1 W11123917 (wire harness) and 1 W11367893 (cover) and 1 WP2217224 (relay-strt) and 1 W11624931 (overload)
We serviced a
WHIRLPOOL OVEN
Model WEE745H0FS1
Near Richmond, VA 23233
Jerod R.
Job Details: 11/29/2022
"tested unit found unit had bad bake element , replaced and tested unit is now fully functional"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Farmville, VA 23901
Kyle A.
Job Details: 11/29/2022
Could not access ; saved tckt
We serviced a
JENNAIR COOKTOP
Model JIC4736HS
Near York, PA 17406
Bernard M.
Job Details: 11/29/2022
"Replaced both parts, all burners now heat and respond to touch. Unit checks good"
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Enola, PA 17025
Fred G.
Job Details: 11/29/2022
"i was able to access unit and replace the splutch as per previous tech. i also found the drive belt was worn. I replaced that with van stock. tested unit and found unit now checks good.; ordrng 1 W11239857 (belt (FG VS)), used 1 W11239857 (belt) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MISSING
Near Woodlawn, MD 21244
Robert L.
Job Details: 11/29/2022
"upon arrival cx met me at parking saying she called in and tried to change the repair to her dryer byt we dont service GE, and her fridge issue was someone spilled, so canceling call"
We serviced a
WHIRLPOOL ICE MAKER
Model WUI95X15HZ01
Near California, MD 20619
Robert A.
Job Details: 11/29/2022
"Cx complaint that the unit is making a loud gurgling noise. I inspected the unit to confirm the complaint. The unit is making plenty of ice. I ran an auto service cycle, the noise was identified while the recirculation pump was running. I also ran the recirculation pump in manual test and the noise was presnet again. I showed the 'use and care guide' on page 3 about normal noises. The cx understands that the noise is normal. THe unit is working as designed."
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Bowie, MD 20721
Shawn D.
Job Details: 11/29/2022
onstalled new console to find the corner os broken off snpped pic. reinstalled old console and reordering console; ordrng 1 W11413567 (console reorder)
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Charlottesville, VA 22901
Eric F.
Job Details: 11/29/2022
"Confirmed cx complaint unit not washing, going straight to done. Found F7E1 error code, tachometer not able to read basket speed. Ran high spin speed test, actuator pulls splutch into gear and speeds up then kicks F7E1 error code. Replaced actuator, issue persists. Service pointer W11632927 pertains to issue, ordering motor, harness, and capacitor. Found evidence of belt slipping, ordering tighter belt to stop squeeling noise on acceleration. Diagnostic mode would only engage one time, afterwards I could not get unit to respond in any function, no lock water or spin though unit was turning on. Ordering control as well.; ordrng 1 W11590868 (harness) and 1 WPW10006384 (drive belt) and 1 W11283592 (motor-drve) and 1 W11395618 (capacitor) and 1 W11567712 (control) and 1 W11481722 (Actuator EF VS) and 1 look, used 1 W11481722 (actuator) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WRS973CIHZ00
Near Arlington, VA 22209
David J.
Job Details: 11/29/2022
CX complaints of no cooling in refrigerator compartment. Arrive to building and went to suite. Found unit was not unplugged. As customer stated it would be due to loud noises or defrosting. Cannot do during work hours because of people on phones. CX stated she wont unplug it and after 48 hours give us a call back to come back. ; ordrng 1 Look (Look)
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Front Royal, VA 22630
Ezra M.
Job Details: 11/29/2022
"noise during agitation, not finishing cycle. storing error f7e6, found actuator failed, arm seperated, not removing unit from spin. replaced actuator, calibrated and tested unit, working normally"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS02
Near Vienna, VA 22181
Christian C.
Job Details: 11/29/2022
"Cx complaint ice is clumping up and is leaking from chute. Inspected unit found ice bin cracked and ice frozen together in clumps. Right RC door gasket is torn. RC fan is not running even in diag mode. Installed rc evap cover. Evap fan now working. Service pointer W11539038. Ordering ice bin, right rc gasket, and control set.; ordrng 1 W11533213 (control kit) and 1 W10917313 (right RC gasket) and 1 W10910401 (ice bin)"
We serviced a
KITCHENAID DBL WALL OVEN
Model KODE500EBS
Near Wellsville, PA 17365
Andrew S.
Job Details: 11/29/2022
"Cx complaint is that the lower oven is not heating up as it should. Upon arrvial I found that the lower oven temp is more than 40 degrees off after doing a calibration test. I am ordering the lower oven control and temp sensor. I am also ordering a 2 tech due to the ove being in the corner of the kitchen and only having a few inches of clearance on the LH side. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11598200 (Control, Lower oven) and 1 W11598120 (Temp sensor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Midlothian, VA 23112
Joseph D.
Job Details: 11/29/2022
"cx complaint mullion flap not engaging properly, confirmed complaint, cabinet crooked / not level, adjusted cabinet so mullion engages properly"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near York, PA 17408
Bernard M.
Job Details: 11/29/2022
"When arrived cx stated they weren't able to get the lid open. Entered into diag and found error code F5E3 lid lock fault. Attempted to run test and the latch would just click. Ordering lid latch, found in stock and set return for 12/2. Office will contact cx with time frame; ordrng 1 W11513248 (lid latch)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MB0
Near Fredericksburg, VA 22408
Tanner B.
Job Details: 11/29/2022
"CX Concern the unit getting too hot, found loose temp sensor, reseated and tested unit. Job complete"
We serviced a
MAYTAG WASHER
Model MHW5630HC0
Near Aldie, VA 20105
Daniel J.
Job Details: 11/29/2022
per notes installed console tested unit repsonding
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Williamsburg, VA 23188
Lucas R.
Job Details: 11/29/2022
"replaced console and u.i, tested, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Clarksburg, MD 20871
Marc M.
Job Details: 11/29/2022
"installed parts again, strictly adhering to the instructions proivded by technical pointer W11498806. completed DLMS calibration cycle and documented call with Leon at Techline. . unit now checks good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Williamsburg, VA 23185
Lucas R.
Job Details: 11/29/2022
replaced control tested unit working as designed
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ07
Near Washington, DC 20024
Samuel R.
Job Details: 11/29/2022
cx complaint unit is sparking.inspected unit and found a front holder to sit properly and causing rack to spark when cx is heating two dishes.unit will need a new front holders and touch up paint.W10917540 2 tribles W10840759 3 tribles; ordrng 1 W10840759 (front hooks) and 1 W10917540 (paint)
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Vienna, VA 22180
Christian C.
Job Details: 11/29/2022
Cx complaint unit is not cooling in freezer section. Inspected unit. Thermistors tested good. FC and RC fan are working strong. Ice in ice bin in FC section. Unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Woodbridge, VA 22191
Demonte S.
Job Details: 11/29/2022
Inspected the unit. Found that the cx is saying that the Dishwasher Cancel button isn't working. Tried to hit the cancel button on the unit. No activation from the cancel button. Unit will need the User Interface. ; ordrng 1 W11460962 (Whirlpool Dishwasher Control Panel Interface)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Front Royal, VA 22630
Daniel J.
Job Details: 11/29/2022
top rack not getting cleaned bottm working better replaced middle spray arm and water is coming out but not making it to the dishes on top ordering feed tube and; ordrng 1 W10861745 (manifold) and 1 WPW10327455 (spray arm) and 1 WP3400918 (retainer) and 1 W10843168 (manifold)
We serviced a
WHIRLPOOL MICROWAVE
Model WMHA9019HZ04
Near Lewes, DE 19958
Frederick R.
Job Details: 11/29/2022
assisted AT at appt
We serviced a
WHIRLPOOL MICROWAVE
Model WMHA9019HZ04
Near Lewes, DE 19958
Frederick R.
Job Details: 11/29/2022
assisted AT at appt
We serviced a
WHIRLPOOL MICROWAVE
Model WMHA9019HZ04
Near Lewes, DE 19958
Frederick R.
Job Details: 11/29/2022
assisted AT at appt
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Denver, PA 17517
Justin L.
Job Details: 11/29/2022
Unable to find physical address. Reached out to office who attempted to contact cx to no response. Waited alotted time and moved on. Cx will need to call in and update address; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QVS10
Near Great Falls, VA 22066
Jason A.
Job Details: 11/29/2022
CX complaint FRIDGE doesnt dispense ice. Ice in bin melts & clumps. CX stuffed a towel in ice dispenser opening. Cleared ice block & replaced ice door motro & cover. Test cubed / crushed dispenses > JJ
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Harrisburg, PA 17102
Fred G.
Job Details: 11/29/2022
"cx complaint unit is not spinning clothes dry and has a burning smell. inspected uinit and found f7e1. cleared code and ran auto test and found unit finished with out issue. lifted unit up and found capacitor connector was not fully seated into capacitor and it has a thermal event and melted connector and capacitor end. replaced capacitor and tried to fix wires and found the rest of the wires were also fused together. unit needs lower hareness, control, drive motor. please call cx once parts are in to schedule a return visit.; ordrng 1 W10903238 (lower harness) and 1 W10890624 (motor-drve) and 1 W11170319 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Ruther Glen, VA 22546
Thomas B.
Job Details: 11/29/2022
Cx complaint unit is not working properly inspected unit found evap fan motor is running loudly clearly audible from outside the refrigerator with doors closed ordering fan motor and blade; ordrng 1 WP2315549 (evap fan motor) and 1 WP2169142 (evaporator fan blade)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS05
Near Woodsboro, MD 21798
Ricardo S.
Job Details: 11/29/2022
Repalced freezer door. the noise comes from underneath the unit.. so i level the unit and now the noise go away
We serviced a
WHIRLPOOL WASHER
Model MVW6230HC3
Near Westminster, MD 21157
Brian R.
Job Details: 11/29/2022
replaced parts ordered as well as cleared codes. ran a DLMS cycle then auto test as well. unit now checks. job complete.
We serviced a
WHIRLPOOL RANGE
Model KVWB606DSS3
Near Mount Airy, MD 21771
Marc M.
Job Details: 11/29/2022
"cx complaint obvious protrusions from the chimney exterior panels. cx states that they have been dealing with this since purchase of the home in may/05/2022 but after replacing tjhe panels multiple times the builder concluded that the control assembly is what is pushing the exterior/cosmetic panels outward and affecting it appearance. unfortunately the chimney is grouted into place and will need to be made accessible for service. once the cx has had a contractor remove the grout, they are contacting kitchen aid to provide an accurate proof of purchase/home closing docs. CX WILL NEED AUTH IF PROCEEDING WITH COSMETIC PARTS REPLACEMENT OR CHOOSE TO PROCEED OOW. explained process in detail and documented report to service matters under file number sr7735008027 parts needed have been added.; ordrng 1 W10909682 (nameplate) and 1 W11321566 (chimney assembly)"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Woodbridge, VA 22193
Demonte S.
Job Details: 11/29/2022
Inspected the unit. Found that the cx is saying that the Dryer is making squeaking noise. Ran the Dryer. The Rollers & Pulley Wheel are squeaking. Unit will need Rollers & Pulley wheels. ; ordrng 5 WPW10314173 (Whirlpool Dryer Drum Roller)s and 1 W10837240 (Whirlpool Dryer Idler Pulley)
We serviced a
WHIRLPOOL FREEZER
Model KRFC704FPS05
Near Falls Church, VA 22043
Christian C.
Job Details: 11/29/2022
Installed control. Ran test 38 compressor did not turn on. Ran test 39 compressor did not turn on. Called techline. SR#7734604385. Advised to replace orion board on compressor and to order whole compressor kit. Compressor 0 at upper marlboro 10+ at whirlpool. SS Repair 2 count.; ordrng 1 W11578031 (compressor) and 1 W11504431 (compressor coupler) and 1 W11504415 (compressor coupler) and 1 W11506621 (compressor coupler) and 1 W11506635 (access coupler) and 1 look (look)
We serviced a
AMANA REFRIGERATOR
Model AFF2534FES3
Near Springfield, VA 22153
Demonte S.
Job Details: 11/29/2022
Inspected the unit. Found that the cx is saying that the Drawer to Crisper has fallen off. Checker the lower Drawer. Pantry end cap has snapped on the left side. Unit will need the pantry end cap kit. Cx has paid in full by Card.
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ03
Near Mechanicsville, VA 23116
Jonathon C.
Job Details: 11/29/2022
"cx complaint, bad door switch. door switch was a nightmare, basically glued in by the insulation. called techline to report non repairable, just before they answered i managed to dig enough foam out to succesfully replace switch. documented with techline in case of future issues. job is complete."
We serviced a
AMANA REFRIGERATOR
Model AFF2534FES3
Near Springfield, VA 22153
Demonte S.
Job Details: 11/29/2022
Inspected the unit. Found that the cx is saying that the Drawer to Crisper has fallen off. Checker the lower Drawer. Pantry end cap has snapped on the left side. Unit will need the pantry end cap kit. Cx has paid in full by Card.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hampton, VA 23666
Lucas R.
Job Details: 11/29/2022
replaced control board - calibrated and tested unit working as designed
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near New Cumberland, PA 17070
Fred G.
Job Details: 11/29/2022
cx complaint unit shut off while in a cycle. inspected unit and found lid is locked. removed console and found 121.7vac to control. console has no response. found water still in unit. tested drain pump and found 20 ohms. replace control and tested unit. unit now checks good.
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH05
Near Washington, DC 20009
Mitchell H.
Job Details: 11/29/2022
cx compalaint door seal coming off. installed new door gasket and heated and sealed. unit is niow good to go.
We serviced a
WHIRLPOOL DRYER
Model WED6620HC1
Near Monrovia, MD 21770
Ricardo S.
Job Details: 11/29/2022
Replaced blower wheel.. unti tested ok
We serviced a
WHIRLPOOL DRYER
Model MEDB955FC1
Near Rockville, MD 20850
Julian H.
Job Details: 11/29/2022
Cx complaint about squealing sound found issue with pulley replaced from preid & working fine
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Annandale, VA 22003
Lloyd B.
Job Details: 11/29/2022
Cx complained of damage. Inspected the unit and found there are dents on the rh door. Unit needs new door; ordrng 1 W10815687 (rh door)
We serviced a
WHIRLPOOL MICROWAVE
Model WMHA9019HZ04
Near Lewes, DE 19958
Andrew W.
Job Details: 11/29/2022
"Per prior diagnosis, arrived to cx address with FR to properly uninstall MW. on arrival found that the cabinet trim that was needing to be removed to uninstall MW was not removed. unit was not sitting inside the mounting bracket on the wall so corrected that to safely back screws out to try and see behind unit. because of the trim we could not properly diagnose the issue but this is an installation issue. the builder/installer did not properly install this MW. the unit was not in the mounting bracket, holes in the cabinet above the unit are not where they should be so the unit does not sit flush causing the door to swing shut on the cx. there are also dents and scratches from install that are past the cosmetic period. cx has to resolve these with the builder/installer. cx has to do list.; ordrng 1 look (look)"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Hopewell, VA 23860
Chris B.
Job Details: 11/29/2022
cx comp unit will not heat insp unit conf cx comp found all switches and wires and fuses working found only 120v at l1 and no power off l2 tripped breaker tested unit working as desighned
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Stone Ridge, VA 20105
Daniel J.
Job Details: 11/29/2022
complaint unit isnt as cool at top of fridge as the bottom zone and ui not working spoke with customer work order built as oww he explained he has a extanded warranty and showed email from aig called office informed work order needs to be built through aig informed customer possible frozen over evap and bad ui or harness; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Clarksburg, MD 20871
Marc M.
Job Details: 11/29/2022
cx complaint unit not producing ice. inspected unit and found that the icemaker had produced ice for several days prior to stopping entirely. forced cycle and unit completed cycle and filled with water. possible stall in icemaker motor corrected by the force cycle. unit now checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near Fairfax, VA 22031
Christian C.
Job Details: 11/29/2022
Installed FC door. Gasket is sealing fully. Cx wants nameplate and to be installed by us. Ordering nameplate.; ordrng 1 W10909682 (nameplate)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Shady Side, MD 20764
Shawn D.
Job Details: 11/29/2022
"cx complaint unit not working. inspected unit then checked for errors and had f8e1. ran service cycle and when filling hot valve is loud cold valve fills slow and when spinning unit was so loud i had to run out of the room something in the gearcase is bad. unit needs gearcase,splutch,belt,and valve. ordering parts for return 2 count job on return for gearcase; ordrng 1 W11210463 (valve) and 1 W11454741 (gearcase) and 1 W11239857 (belt) and 1 W10721967 (splutch) and 1 W10913953 (actuator) and 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Clarksburg, MD 20871
Ricardo S.
Job Details: 11/29/2022
Replaced parts.. i ran diagnostic test .. the defrsot step working ok
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW2
Near Woodbine, MD 21797
Brian R.
Job Details: 11/29/2022
came out to replace vavle and pulled old valve and both sides had grit in them. had to flush hot line out. cold side is the one that gets blocked off. went over unit and water issues with cx. recalibrated and ran auto test. unit now checks. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Mechanicsville, VA 23116
Thomas B.
Job Details: 11/29/2022
Cx complaint unit is not working properly inspected unit found gap in liner gasket heated and molded to form to liner tested unit now functions normally ; ordrng 1 W11566892 (Harness with bimetal)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Powhatan, VA 23139
Jerod R.
Job Details: 11/29/2022
new door had dent add pic to ticket also ordered fittings for water lines; ordrng 1 w11566705 (door) and 4 4373559 (fitting)s
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS
Near Washington, DC 20015
Emmanuel R.
Job Details: 11/29/2022
"Cs wine glass holders are missing, confirmed complaint, I found the tin clips on the middle rack where damaged and wouldnt stay on the rack. I replaced 4 tin clips and inspected unit. Unit is now working properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS00
Near Aldie, VA 20105
Daniel J.
Job Details: 11/29/2022
evap froze over replaced found gasket failing alos back too lower shelf adjusters failing to hold shelf securley ordering both gaskets and also two adjuster; ordrng 2 W10917313 (gasket)s and 2 W10817918 (assy block)s
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Millsboro, DE 19966
Andrew W.
Job Details: 11/29/2022
Per special project s code s17304 replaced heater element. tested unit and checked for leaks. no leaks detected and unit is working as designed. job complete.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Harrisburg, PA 17111
Fred G.
Job Details: 11/29/2022
"cx compliant unit is not draining. inspected unit and found unit was unplugged, plugged unit in and found 0 error codes. manually activated the drain and found drain pump sounds like something was in it. cleared water from unit with vacuum and removed drain pump and found a sock was stuck in pump. was able to removed sock and tested unit. unit now checks good. called TC (A152TS0NPL1) due to the unit just being out of warranty. whirlpool helped and unit is covered for repair."
We serviced a
GLADIATOR FREEZER
Model GAFZ30FDGB04
Near Gaithersburg, MD 20879
Julian H.
Job Details: 11/29/2022
CX complaint unit opening by it self. I found the unit is cooling and freezing and doors are closing and feel tight.CX stated that the unit when is not cooling the door pops open.checked level & is unlevel towards the front just where door swings went to shim front wheels & CX refuse this states duct tape will hold door explained that gravity & floor unlevelness will cause doors to open he will get baby latches to fix issue
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Frederick, MD 21704
Ricardo S.
Job Details: 11/29/2022
"Replaced parts, unit tested and water pressure form sump is good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Ellicott City, MD 21042
Robert L.
Job Details: 11/29/2022
"cx complaint water trickling out dispenser, removed filter no change at dispense, tried thawing reservior no change, cx had self peircing valve in laundry, closed and reopened, when loosen at inlet valve water trickling in, issue with house supply, referd cx to plumber, fill tube froze due to low pressure, tested all ops ok"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ06
Near Reisterstown, MD 21136
Brian R.
Job Details: 11/29/2022
"cx complaint is units under light stuck on and then blew out. he replaced buld and light wont change or go off. also said time jumps around and he has to keep changing it and numbers are missing bars or doing things. tested and checked unit. heated a wet towel for 30 sec and it heated well. never got van stock back for buld so ordering extra. unit will need new bulb as well as control replaced in case wrong bulb went in. he doesnt have box. as soon as parts ar in office will schedule.; ordrng 1 8206232A (Buld) and 1 W11545876 (Control), used 2 8206232A (Bulb BR Van Stock) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KUID308ESS1
Near Fairfax, VA 22032
Lloyd B.
Job Details: 11/29/2022
"Cx complained the unit did not make ice. Inspected the unit and found that it fills and drains but does not recirculate, the pump just buzzes. Unit needs new recirculation pump; ordrng 1 W11542867 (recirculation pump)"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Leesburg, VA 20175
Ezra M.
Job Details: 11/29/2022
"unit heating, making excessive noise, noise coming from motor bracket vibrating against bottom of cabinet when running.; ordrng 2 W11113654 (pad)s and 1 WP483219 (insultd-pd)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Harrisburg, PA 17112
Fred G.
Job Details: 11/29/2022
"cx complaint one noise is still present, cx has video evedence of noise. sounds like a rubbing/grinding noise while unit is agitating. inspected unit and found 0 error codes saved. lifted unit up and removed belt cover and found 0 issues with the splutch,drive belt and drive motor. removed spin basket and found no issues there. noise has to be coming from gear case. we have replaced everything elese. called TL (SR7735094126) he agreed with me on replacing gearcase, splutch, drive belt, drive motor. called office and scheduled cx for 12/5/22.; ordrng 1 W11449840 (gear case) and 1 W10721967 (splutch) and 1 W11239857 (belt) and 1 W11283592 (motor-drve) and 1 looklook"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC1
Near Hopewell, VA 23860
Chris B.
Job Details: 11/29/2022
f5e1 lid latch fault f8e1 long fill f5e3 lid will not lock or unlock f0e3 overload f5e2 then apon futerh insp found serial and model sticker does not match what the unit is or supposed to be someone khad swapped model and serial sticker and unit no longer sevicable
We serviced a
WHIRLPOOL OVEN
Model WFE320M0JS1
Near Waynesboro, PA 17268
Sal R.
Job Details: 11/29/2022
"CX complaint is thar the bake is not working. I found the cooktop and broil elements to be opperating as designed. I found no continuity at the bake element. I am ordering 1 bake element (W11182108). Once the part is avalible, please have someone form the office call to set a return date.; ordrng 1 W11182108 (bake element)"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB1
Near Forest Hill, MD 21050
Neil H.
Job Details: 11/29/2022
cx complaint the temp not accurate temp up +15 calb. temp accurate on my meter now checked good and accurate now.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Gettysburg, PA 17325
Sal R.
Job Details: 11/29/2022
"CX cinfomred me that the unti since the last visit has stoped working in bioth the RC & FC. I found no movment of the compressor. She also informed me that she has since bought a new unit. I called office and spoke to Ethan . CX is to be refunded Part, shipping, taxes, and labor charges. No work was preformed today. I am moving on and returning unsues part.; ordrng 1 LOOK (LOOK)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Huntingtown, MD 20639
Shawn D.
Job Details: 11/29/2022
"cx complaint unit still making noise. inspected unit no noise right now right hand door the closure is not closing on its own. fixed door and now closes on its own spring was not in right postion. i then ran test 3 all fans sound good,, test 4 i get some noise when compresor is running, test 5 i ran and removed rear cover and noise started happening and cx confirmed noise. noise is coming form condenser rattling when compresor is at full ramp. used pads from v/s and adjusted condenser best i could then leveld unit and now sounds alot better. told cx to keep an eye on noise. unit is good; ordrng 2 w11553819 (insulation SD V/S)s, used 2 w11553819 (insulation SD V/S) from stock"
We serviced a
WHIRLPOOL DRYER
Model WGD75HEFW0
Near Timonium, MD 21093
Justin S.
Job Details: 11/29/2022
Cx says the unit is making a lot of noise in cycle and they dropped a pencil down the lint trap. started the unit and it is sounding unbalanced internally as soon as it starts. adjusted the vent out and the noise stops for as long as i hold it then comes back. replaced the blower wheel and the unit is now spinning blowing and heating good without any odd noises. th eunit is now good
We serviced a
WHIRLPOOL REFRIGERATOR
Model MISSING
Near Woodlawn, MD 21244
Robert L.
Job Details: 11/29/2022
"upon arrival cx met me at parking saying she called in and tried to change the repair to her dryer byt we dont service GE, and her fridge issue was someone spilled, so canceling call"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Newport News, VA 23605
Carl A.
Job Details: 11/29/2022
cxc omplaint of unit not wroking.checked unit to find no erro codes at this time ran unit through diag to find it to stop at agationfound few problmes with unit lid lock had failed along with cap and actuator ordering part needed for repairs; ordrng 1 W11395618 (Capacitor) and 1 W11481722 (Shift Actuator)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Waldorf, MD 20603
Robert A.
Job Details: 11/29/2022
Cx complaint that the unit is not dispensing ice. I inspected the unit and confirmed the complaint. The augor motor responds and spin. The chute door opens but no ice comes out. I removed the ice bin and found the augor motor shaft rod that makes contact with the ice bin is bent. The teeth are not catching the ice bin. The unit needs a new augor motor shaft rod to resolve the issue. I'm ordering the parts for the return visit.; ordrng 1 WPW10258544 (shaft drive) and 1 WP2220458 (auger motor coupler) and 1 WP2305382 (washer)
We serviced a
WHIRLPOOL DRYER
Model WED7120HW0
Near Silver Spring, MD 20901
Roberto I.
Job Details: 11/29/2022
"Cx complaint noise during cycle.Ran the unit, confirmed noisy blower. Removed front, found 2 loose screws on the blower. Tightened screws, the noise stopped. Unit good to go"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Harrisburg, PA 17112
Fred G.
Job Details: 11/29/2022
"cx complaint one noise is still present, cx has video evedence of noise. sounds like a rubbing/grinding noise while unit is agitating. inspected unit and found 0 error codes saved. lifted unit up and removed belt cover and found 0 issues with the splutch,drive belt and drive motor. removed spin basket and found no issues there. noise has to be coming from gear case. we have replaced everything elese. called TL (SR7735094126) he agreed with me on replacing gearcase, splutch, drive belt, drive motor. called office and scheduled cx for 12/5/22.; ordrng 1 W11449840 (gear case) and 1 W10721967 (splutch) and 1 W11239857 (belt) and 1 W11283592 (motor-drve) and 1 looklook"