We serviced a
KITCHENAID BUILT-IN M/W
Model KMBD104GSS01
Near Crofton, Maryland 21114
Shawn D.
Job Details:
11/29/2022
cx complaint cooked macandcheese bowl and it started smoking and was all burnt. inspected unit ran unit and is working. heated wet paper towel for 30 seconds and is heating good. heated bowls of water for 2 minutes and started boiling at 1:58 and is working good. called safety spoke to michael documented issue and said to call techline to double check with them if any other notes are in system. called techline.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Virginia Beach, Virginia 23453
Austin D.
Job Details:
11/29/2022
replaced the harness and removed all ice from the freezer capartment. tested deforst cycle and unit is now heating up. unit is good to go.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Upper Marlboro, Maryland 20772
Shane B.
Job Details:
11/29/2022
"spun basket by hand. heard no strange noises. no saved error codes. found no oil leaking from gearcase or any other issues. removed spin basket, no debry stuck between basket and tub. replaced gearcase with ordered part. calibrated unit and ran service cycle. unit is working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Portsmouth, Virginia 23701
Anthony D.
Job Details:
11/29/2022
cx complaint unit not working properly checked unit to find no error codes ran test cycle completed all steps checked for error codes again no error codes present looked under unit to find no oil leaking from gearcase and belt is not slipping all connections are good unit is working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Alexandria, Virginia 22301
Eric W.
Job Details:
11/29/2022
"cx complaint was ice maker issue, water leaking from ice dispenser we tested unit seen the freezer wasnt getting cold, we replaced the dryer and add 1.94 R600 into unit waited 5 mins then tested unit starting to cool"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Henrico, Virginia 23231
Joseph D.
Job Details:
11/29/2022
"upon arrival and checking entitlements, this unit was denoted as field scrap. no warranty. explained to cx, cx stated they sued whirlpool and received settlement for it already"
We serviced a
AMANA RANGE
Model ASI2175GRS07
Near Columbia, Maryland 21046
Robert L.
Job Details:
11/29/2022
"installed evap harness , optimized thermistor in clip and replaced control, heater not needed, tested all ops ok"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Severn, Maryland 21144
Israel R.
Job Details:
11/29/2022
Customer complaint unit is not completing a cycle and the light is staying on wash. I tested the unit and found no error codes and the unit is completing a test cyckle. I found the CX is using the original tide soap. And the cold water is very low. I adviced the cusotemr to only use HE detergent and the water to be turned open all the way. The customer stated they had the water like that so they can get warm water. I explained to the cusotmer taht the unit being HE it will have read the water temps coming in and adjust to the temps that will save the most energy. I told her the unit will not get hot and at best a little bit hight than rom temps. But that how the unit workes. I ran a rinse and sping and completed agitating and draining and spinning. Unit is good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Reston, Virginia 20191
Christian C.
Job Details:
11/29/2022
"Installed evap harness, control box, and FC,RC thermistors. Set temps to recomended."
We serviced a
WHIRLPOOL OVEN
Model WFG775H0HZ2
Near Arlington, Virginia 22207
David J.
Job Details:
11/29/2022
CX complaint knobs on oven get too hot. Call Techline and discussed with them and found I needed to perform heat soak test on unit. Set unit to 400°. Once unit hit 400° set a timer for one hour. Left and went to another job and came back within the hour once arrived used infrared heat gun to check temperatures on the face of unit and on knobs. temps at knobs were temperature on knob skirt was 113° all other temperatures that I could check. Were also In spec. CX was also concerned about the unit turning off and turning on she was not aware that that is now how the units work and that there is a safety on the door switch to turn the flame off and come back on after two minutes. Tested functionality of unit. Unit is working as designed job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Alexandria, Virginia 22304
Dustin F.
Job Details:
11/29/2022
"Installed 2 new legs, leveled unit, unit now works as intended."
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS00
Near Manassas, Virginia 20109
Carl R.
Job Details:
11/29/2022
"Cx complaint is, Knob is loss and keeps turning on randomly. From previous technician recommendations pulled unitbaway from wall and removed cover from right infinity switch. Removed knob and 2 screws, and replaced original infinity switch with new switch. Installed cover and put unit back in place. Unit working properly."
We serviced a
KITCHENAID DISHWASHER
Model KDTM704ESS3
Near Mount Airy, Maryland 21771
Marc M.
Job Details:
11/29/2022
"installed new tub as well as adjusters, per suggestion of Techline. cleaned all various rubber gaskets that were reused during the process (float switch, sump, tub gasket, vent gasket). ran unit for about 30 minutes following repair on 'normal/high temp/sani' with paper towel underneath of the door panel to ensure no leaks from this install of parts. found no leaks and furthermore all operations are as normal, relative to function. recommended cx closely monitor unit over next couple cycles. unit now checks good no leaks. documented file further under sr7734765477 in service matters."
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFZ06
Near Baltimore, Maryland 21215
Keith H.
Job Details:
11/29/2022
cx complaint is gasket not sealing. inspected unti and found gasket all balled up in the corners i replaced gasket unit is working now
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Springfield, Virginia 22153
Lloyd B.
Job Details:
11/29/2022
Cx complained the unit did not spin. Installed new cam and shifter and tested in diagnostics and the unit now operates as designed. Job complete
We serviced a
MAYTAG REFRIGERATOR
Model MFC2062FEZ01
Near East York, Pennsylvania 17402
Drew B.
Job Details:
11/29/2022
installed new blade pulled vaccum and filled with 134a and now allow time to cool since power is back.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAW04
Near Richmond, Virginia 23224
Jerod R.
Job Details:
11/29/2022
"tested unit found unit had bad filter housing , and led modules , replaced ordered parts and tested unit is now fully funcional"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Herndon, Virginia 20170
Richard B.
Job Details:
11/29/2022
"CX complant. Water dripping on gasket Inspected unit and found water sitting on freezer gasket. Found mullion heater sensor on , TTurned off mullion strip heater sensor so heater stays on all the time. Job completed, Gaskets are all sealing good. And no cracks. RB"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Frederick, Maryland 21702
Ricardo S.
Job Details:
11/29/2022
replaced gasket yesterday.. uit working ok
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Falls Church, Virginia 22043
David J.
Job Details:
11/29/2022
CX complaint unit was not working properly or washing. After previous visit when I replace the harness. tested unit found water leak coming from black rubber hose on subassembly. Arrived today and removed old sump assembly. Replaced with new sump assembly reinstalled unit underneath cabinet powered on unit and tested. Found no leaks and it drained properly. Unit is now working as designed job complete
We serviced a
JENN-AIR REFRIGERATOR
Model JS42NXFXDE01
Near Falls Church, Virginia 22043
David J.
Job Details:
11/29/2022
CX complaints unit is freezing stuff in crisper drawer. Arrived to unit and found temps set to 41° in RC and 0° in FC. Check temps with probe and found correct temps inside both check temperature inside top crisper drawer and found at 35° and bottom crisper drawer at 41°. Call Techline SR number is above. They suggested everything is reading correctly and to have customer change from produce to deli setting on crisper drawer to see if that helps. I explain to customer with fresh vegetables that have water in them will naturally get harder. Unit is working as designed job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Frederick, Maryland 21703
Ricardo S.
Job Details:
11/29/2022
Replaced parts.. i ran normal cycle.. unit working ok
We serviced a
KITCHENAID DISHWASHER
Model KDTE304DWH0
Near Bowie, Maryland 20720
Shawn D.
Job Details:
11/29/2022
arrived was about to do repair to notice the sink is full of water andnot drining. cx tried getting sink clear but cant. needs to reschedule when sink will drain
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Greenbelt, Maryland 20770
Shawn D.
Job Details:
11/29/2022
cx complaint unit not making ice and h20 light is on and sometimes at night cubes will dispense on its own but only sometimes. inspected unit and confimred the complaints found freezer at 0 fridge 37 ice maker wont cycle. replaced ice maker and it cycled then filled. leveled unit so prevent iice from getting stuck and popping out and cleared h20 light. unit is good
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS03
Near McLean, Virginia 22101
Jason A.
Job Details:
11/29/2022
CX complaint FRIDGE RC temps too cold (in the low 30s) when set to 38. Replaced ontrol & prg code 25. Test control is reading thermistors. Test damper & fans & compressors work. Set to recommended Fast cool. & compressor + fans working > JJ
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Reisterstown, Maryland 21136
Brian R.
Job Details:
11/29/2022
replaced control and powered unit back up. control started blinking green. ran a DLMS cycle and unit now checks. cx paid in full. job complete.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Virginia Beach, Virginia 23464
Austin D.
Job Details:
11/29/2022
came out to resolve the issue. disassembled as needed. replaced the inlet valve. tested operation. unit is running as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Virginia Beach, Virginia 23464
Austin D.
Job Details:
11/29/2022
"cx complaint the unit is not able to lock the unit. checked the unit and the lid lock is acting as if the lid is open even with the lid closed. therefore, i replaced the lid lock and tested operation. unit is good to go. called tradecare to see if the manufacturer would be willing to help the cx in any way since we are just out of the one year by about 8 weeks. was told they will give her a P&L. added a sticky note and didnt charge cx. unit is good to go,."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS1
Near Virginia Beach, Virginia 23452
Zachery R.
Job Details:
11/29/2022
"replaced console, tested, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model CHW9160GW1
Near Virginia Beach, Virginia 23454
Zachery R.
Job Details:
11/29/2022
"upon arrival cx stated they no longer need service, secured parts in bin."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Suffolk, Virginia 23434
Anthony D.
Job Details:
11/29/2022
cx complaint dishes not wasing properly checked unit to find f4e3 wash motor fault code ohmed motor read open indicating bad wash motor replaced sump assembly with preid part tested unit is working as designed
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Owings Mills, Maryland 21117
Brian R.
Job Details:
11/29/2022
cx complaint is unit wont run or power up or do anything. checked power at wall and didnt have anything on L1 or L2 or across. checked box and found breaker off. turned on and tested unit and unit checks. call was placed before 1 year was up it shows. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Upper Marlboro, Maryland 20772
Andrew H.
Job Details:
11/29/2022
"Cx complaint is unit is not cooling. inspected unit, all items in freezer compartment frozen solid, frost building on top of freezer door and top of freezer compartment. Removed air tower, found return vents clogged with ice. Opened refrigerator door, noticed large gap (approx. 3/8 in.) between frame and liner. Called tech line, sent pictures of gap to representative, tech line deemed unit unrepairable. Tech line provided file number, left file number with cx, told them Whirlpool will be contacting them, File #7735150446"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Gloucester, Virginia 23061
Carl A.
Job Details:
11/29/2022
"cx complaint of ice bin stuck, checked unit to find buttong to be a little hard worked button and tested unit ,as well as ajusted leveling and calibating water dispenceing unit works as designed"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Frederick, Maryland 21704
Ricardo S.
Job Details:
11/29/2022
Replaced parts.. reset power.. diagnostic test mode working ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Owings Mills, Maryland 21117
Brian R.
Job Details:
11/29/2022
replaced fan and checked over unit. fan runs quiet now and uniut checks. job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Laurel, Maryland 20707
Israel R.
Job Details:
11/29/2022
F4E3 Motor not running. Customer complaint unit is not washing. I tested the unit is not washing. motor error codes stored. I ran test not motor and is OL. Installed new motor unit is working. Custoemr did not have closing i took a picture of the deed. The unit is under warranty.
We serviced a
WHIRLPOOL DRYER
Model MED5770TQ0
Near Sykesville, Maryland 21784
Brian R.
Job Details:
11/29/2022
cx complaint is unit runs but no heat it seems and said vent is clear. units O-O-W and he knows. ran unit to test for feat. ran a few min and unit was cold. tested unit and found thermostate bad. replaced TCO kit and tested unit. unit now heats well and checks. job complete.
We serviced a
GLADIATOR FREEZER
Model GAFZ30FDGB04
Near Gaithersburg, Maryland 20879
Julian H.
Job Details:
11/29/2022
CX complaint unit opening by it self. I found the unit is cooling and freezing and doors are closing and feel tight.CX stated that the unit when is not cooling the door pops open.checked level & is unlevel towards the front just where door swings went to shim front wheels & CX refuse this states duct tape will hold door explained that gravity & floor unlevelness will cause doors to open he will get baby latches to fix issue
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH05
Near Washington, District of Columbia 20009
Mitchell H.
Job Details:
11/29/2022
cx compalaint door seal coming off. installed new door gasket and heated and sealed. unit is niow good to go.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Williamsburg, Virginia 23188
Lucas R.
Job Details:
11/29/2022
"replaced console and u.i, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Clarksburg, Maryland 20871
Marc M.
Job Details:
11/29/2022
applied liner repair as per the instructions provided with the kit. took pics of final result to attach to file. also installed the shelf support as per previous tech. unit now checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYY02
Near Gloucester, Virginia 23061
Carl A.
Job Details:
11/29/2022
"cx complaint of unit not cooling ,checked to find little to no frost pattern on either evaps,called LR spoke with him and confrimed seal system was advise to order the parts,cx did not wish for a est at this time charging service call"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Laurel, Maryland 20707
Israel R.
Job Details:
11/29/2022
Installed new parts. Unit is back to normal operations.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Whiteford, Maryland 21160
Drew B.
Job Details:
11/29/2022
replaced parts now checks good
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Port Tobacco, Maryland 20677
Robert A.
Job Details:
11/29/2022
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Annapolis, Maryland
Alexander D.
Job Details:
11/29/2022
"cx complaint received notice saying unit needs service. inspected unit and verified complaint. serial# in range of service pointer for heater replacement. asked if unit has leaked, cx said he not sure and showed me some water damage in cabinet under sink, pic saved. doesnt seem like its from dishwasher. pulled unit out and can see some water stains on cutout floor. noticed a bunch of streaks on back wall of cutout, pics saved. no signs unit has leaked from heater. replaced heater and tested. no leaks from unit at this time. advised cx it seems the windows may be leaking but advised him to call a handy man to find cause of water damage since it doesnt appear to be from dishwasher. cx understands. unit is now working properly"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Washington, District of Columbia 20011
Mitchell H.
Job Details:
11/29/2022
cx complaint unit is not agitating. installed new actuator as last visit it was popped out and wouldnt stay in place. updated actuator fixed issue. job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF110PABW4
Near Burtonsville, Maryland 20866
Israel R.
Job Details:
11/29/2022
"Custoemr complaint unit is not working. I found the unti is very unlevel, I level unit and found the striker is bent bent it back and tested. The door is not closing. Unit is back to normal operations. collected 90 on 637901"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF110PABW4
Near Burtonsville, Maryland 20866
Israel R.
Job Details:
11/29/2022
"Custoemr complaint unit is not working. I found the unti is very unlevel, I level unit and found the striker is bent bent it back and tested. The door is not closing. Unit is back to normal operations. collected 90 on 637901"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF110PABW4
Near Burtonsville, Maryland 20866
Israel R.
Job Details:
11/29/2022
"Custoemr complaint unit is not working. I found the unti is very unlevel, I level unit and found the striker is bent bent it back and tested. The door is not closing. Unit is back to normal operations. collected 90 on 637901"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Virginia Beach, Virginia 23462
Zachery R.
Job Details:
11/29/2022
"cx complaint unit not completing cycles, checked unit, come to find defective inlet valve, not allowing cold water to pass through. replaced valve, calibrated and tested, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Fredericksburg, Virginia 22401
Tanner B.
Job Details:
11/29/2022
"installed new panel and hardware, tested unit. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Bear, Delaware 19701
Michael E.
Job Details:
11/29/2022
"Replaced dispenser UI, pantry UI and LED board as per previous diagnosis. When i tested unit the dispenser UI blinked out for a fraction of a second. I double checked the connections and all plugs are secure. After that the dispenser UI had not blinked out again. If this happens again, we may need a left RC door. Leds are working properl;y. Unit is now working properly. Job is complete"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SFZ4
Near Takoma Park, Maryland 20912
Emmanuel R.
Job Details:
11/29/2022
"Cs is not washing dishes properly, Confirmed complaint, diagnostic shows no error codes. Test cycle completed ok. After futher imspection I found the spray arms clogged and not spinning when wash motor cuts on, quoted customer for all 3 spray arms but they denied repairs at this time. Collected for svc call. $120.00"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADW3
Near Aberdeen, Maryland 21001
Neil H.
Job Details:
11/29/2022
cx has no issue with the unit i checked sprayers and the filter all clean ran dia test unit washing and working great explained to cx that running hot water at sink for a few mins to get hot water up to dishwasher cx is elderly and can't really understand that the unit is working because she is use to her older unit i explained everything and she wrote it down but i also told her to if she ever just has a question on something she's confused about she could call us or whirlpool very nice lady.
We serviced a
WHIRLPOOL FREEZER
Model WZC5116LW01
Near DeWitt, Virginia 23840
John P.
Job Details:
11/29/2022
"CX complaint door not sealing causing Frost to accumulate around door and light not coming on, checked unit found still had spacers installed on door removed spacers found issue with light is door not being open far enough CX has cabinets installed above freezer preventing door from opening completely preventing light from coming on"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Petersburg, Virginia 23803
John P.
Job Details:
11/29/2022
Installed ice maker cycle filled with water and it appears to be working as designed
We serviced a
WHIRLPOOL FREEZER
Model WRS571CIHZ02
Near Richmond, Virginia 23237
Chris B.
Job Details:
11/29/2022
replaced fitting tested unit for leaks unit working as desighned
We serviced a
MAYTAG WASHER
Model MHW6630HC3
Near King George, Virginia 22485
Tanner B.
Job Details:
11/29/2022
"tub that was sent was damaged , cx called wpl cx service while i was there , wpl sending it to product review team .. send me a shop job if wpl resends ticket. thank you"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Ellicott City, Maryland 21042
Robert L.
Job Details:
11/29/2022
"cx complaint water trickling out dispenser, removed filter no change at dispense, tried thawing reservior no change, cx had self peircing valve in laundry, closed and reopened, when loosen at inlet valve water trickling in, issue with house supply, referd cx to plumber, fill tube froze due to low pressure, tested all ops ok"
We serviced a
WHIRLPOOL DRYER
Model MEDB955FC1
Near Rockville, Maryland 20850
Julian H.
Job Details:
11/29/2022
Cx complaint about squealing sound found issue with pulley replaced from preid & working fine
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Williamsburg, Virginia 23185
Lucas R.
Job Details:
11/29/2022
replaced control tested unit working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Williamsburg, Virginia 23185
Lucas R.
Job Details:
11/29/2022
replaced control tested unit working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Williamsburg, Virginia 23185
Lucas R.
Job Details:
11/29/2022
replaced control tested unit working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Williamsburg, Virginia 23185
Lucas R.
Job Details:
11/29/2022
replaced control tested unit working as designed
We serviced a
MAYTAG WASHER
Model MHW5630HW
Near Hopewell, Virginia 23860
Chris B.
Job Details:
11/29/2022
cx stated they have ext warranty advised cx to call ext warranty company
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Hopewell, Virginia 23860
Chris B.
Job Details:
11/29/2022
cx comp you have to turn water off at the house to keep tub from filling insp unit conf cx comp replaced inlet valve tested unit working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY7
Near Silver Spring, Maryland 20901
Roberto I.
Job Details:
11/29/2022
"Replaced parts, water dispenser tested ok. No leaks"
We serviced a
WHIRLPOOL DRYER
Model WED7120HW0
Near Silver Spring, Maryland 20901
Roberto I.
Job Details:
11/29/2022
"Cx complaint noise during cycle.Ran the unit, confirmed noisy blower. Removed front, found 2 loose screws on the blower. Tightened screws, the noise stopped. Unit good to go"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC1
Near Hopewell, Virginia 23860
Chris B.
Job Details:
11/29/2022
f5e1 lid latch fault f8e1 long fill f5e3 lid will not lock or unlock f0e3 overload f5e2 then apon futerh insp found serial and model sticker does not match what the unit is or supposed to be someone khad swapped model and serial sticker and unit no longer sevicable
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS
Near Washington, District of Columbia 20015
Emmanuel R.
Job Details:
11/29/2022
"Cs wine glass holders are missing, confirmed complaint, I found the tin clips on the middle rack where damaged and wouldnt stay on the rack. I replaced 4 tin clips and inspected unit. Unit is now working properly."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Hopewell, Virginia 23860
Chris B.
Job Details:
11/29/2022
cx comp unit will not heat insp unit conf cx comp found all switches and wires and fuses working found only 120v at l1 and no power off l2 tripped breaker tested unit working as desighned
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ03
Near Mechanicsville, Virginia 23116
Jonathon C.
Job Details:
11/29/2022
"cx complaint, bad door switch. door switch was a nightmare, basically glued in by the insulation. called techline to report non repairable, just before they answered i managed to dig enough foam out to succesfully replace switch. documented with techline in case of future issues. job is complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMHA9019HZ04
Near Lewes, Delaware 19958
Frederick R.
Job Details:
11/29/2022
assisted AT at appt
We serviced a
WHIRLPOOL MICROWAVE
Model WMHA9019HZ04
Near Lewes, Delaware 19958
Frederick R.
Job Details:
11/29/2022
assisted AT at appt
We serviced a
WHIRLPOOL MICROWAVE
Model WMHA9019HZ04
Near Lewes, Delaware 19958
Frederick R.
Job Details:
11/29/2022
assisted AT at appt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Midlothian, Virginia 23112
Joseph D.
Job Details:
11/29/2022
"cx complaint mullion flap not engaging properly, confirmed complaint, cabinet crooked / not level, adjusted cabinet so mullion engages properly"
We serviced a
WHIRLPOOL OVEN
Model WEE745H0FS1
Near Richmond, Virginia 23233
Jerod R.
Job Details:
11/29/2022
"tested unit found unit had bad bake element , replaced and tested unit is now fully functional"
We serviced a
WHIRLPOOL DBL WALL OVEN
Model WOD51EC7HS02
Near Clinton, Maryland 20735
Shane B.
Job Details:
11/29/2022
"cx complaint is the unit taking hours to cool down and at one point powering off on its own causing time and date to be wrong. unit was on when i arrived and both ovens were room temp. time and date were wrong. i checked for codes and found F6E4 UI to control state status. cleared code and ran each oven for a short time. unit worked properly, no code returns. unit is not connected to wifi. called techline to document, they had me check door gaskets, run cooling fans. advised not replacing any parts unless F6E4 returns. said to replace both boards at the same time if error returns. advised having cx connecto to wifi to fix time/date issue. gave cx SR# and IT dept number. unit is working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Elkton, Maryland 21921
Alexander W.
Job Details:
11/29/2022
Cx stated loud noise coming from dryer inspected tested and verified cx complaint found idler pulley defective replaced with one from pre-id parts tested unit unit is now operating as designed job is complete.
We serviced a
JENNAIR COOKTOP
Model JGC7636BP00
Near Rockville, Maryland 20850
Julian H.
Job Details:
11/29/2022
CX complaint about flames in one burner higher than others of same size noticed both burner on left & middle are the same size but when I remove flame spreaders noticed that orifice size on LF burner is bigger than al other 3 higer btu's normal in this unit working as designed CX understands
We serviced a
KITCHENAID O.T.R MICROWAVE
Model KHMS2040WSS0
Near Washington, District of Columbia 20015
Emmanuel R.
Job Details:
11/29/2022
"Cs unit doesnt heat, confirmed complaint. I found the magnetron has failed. Qutoed customer for repairs but unit is not in the best of shape, rust and mold everywhere. Customer declined repairs. Collected for svc call $120.00"
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Newark, Delaware 19713
Michael E.
Job Details:
11/29/2022
"CX complaint: UI goes blank intermitantly. Tested and verified complaint. I replaced the fascia, tested unit and it is now working properlty. Job is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Washington, District of Columbia 20015
Emmanuel R.
Job Details:
11/29/2022
Replaced RH door gasket and used the heat gun to soften gasket. Unit is now working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Adelphi, Maryland 20783
Israel R.
Job Details:
11/29/2022
"Customer complaint unit is was not cooling now it is. I tested the unit and the unit evap was overfrosted but is clearing. I removed the cover and while i was testting tjhe sensor the unit went to defrost. Heater is working ,sensor is working and good frost pattern. THe unit is working fans are working. Damper is working. Unit is working it could of been the door was left open, too much food. I adjusted the gaskets and tested. Unit is sealing. Unit is back to normal operation."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Newark, Delaware 19711
Michael E.
Job Details:
11/29/2022
"CX complaint: IM dismounted. Inspected and verified complaint. I remounted the IM, tested unit and it is now working properly. CX paid 120.00 for service on CC. Job is complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Louisa, Virginia 23093
Eric F.
Job Details:
11/29/2022
"Confirmed cx complaint unit not advancing cycles. Found inlet valve on cold water side not actuating. Replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
JENN-AIR MICROWAVE
Model JMC2430IL03
Near Zion Crossroads, Virginia 22942
Eric F.
Job Details:
11/29/2022
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Gordonsville, Virginia 22942
Kyle A.
Job Details:
11/29/2022
"Installed parts, tested unit, unit working as designed. Reported safety findings to whirlpool safety."
We serviced a
WHIRLPOOL DRYER
Model MEDB766FW0
Near Pawleys Island, South Carolina 29585
Jason T.
Job Details:
11/29/2022
"Installed motor and blower assembly, verified all unit functions for proper operation...working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS04
Near Washington, District of Columbia 20011
Mitchell H.
Job Details:
11/29/2022
cx complaint noise is back. when i got here i was able to confirm noise and pull unit out while noise was happening. found compressor line was too close to bottom of unit and was vibrating against it. removed an old padding and slid it under line so now it can not vibrate. noise went away. job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model JS48PPDUDB16
Near Leesburg, Virginia 20175
Ezra M.
Job Details:
11/29/2022
"not cooling properly. prior sealed system work by another company. stated replaced evaporator and compressor a week ago. compressor does not look to be a new compressor, bottom supports and sides covered with dust. compressor running extremely hot, pressures low. advise replacing compressor, evaporator and dryer. will need second tech and 3 ct. explained to cust cannot guarantee repair, especially not knowing what all the other company did. cust understands."
We serviced a
KITCHENAID OVEN
Model KERI203PBS4
Near Harrisburg, Pennsylvania 17110
Fred G.
Job Details:
11/29/2022
cx complaint unit is displaying f3e2 error code. temps are not steady. inspected unit and entered into diag and found f3e2. pulled unit out and found 235.1vac to unit. tested temp sensor and found 1.076kohms. tested the temp sensor at the control and found the same results tested both bake element and found them into spec. unit needs control. called Techline, they agreed with the info provided they said the control needs replaced. control is no longer available. charged cx only for serivce call. $120
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM02
Near Manassas, Virginia 20109
Carl R.
Job Details:
11/29/2022
Cx complaint is Not Making Ice - Side by Side Refrigerator. Pulled unitbfrom wall and removed power. Removed original ice maker from freezer and removed harness. Installed harness and new ice maker. Plugged unit back in. Unit harvest unit is working properly.
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Mechanicsville, Virginia
Jonathon C.
Job Details:
11/29/2022
"cx complaint, no power. power cycled unit, ui powered back on. ui was doing some weird things. unable to verify cause, replaced main board and ui. tested unit, unit working as designed. job is complete."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near North Potomac, Maryland 20878
Julian H.
Job Details:
11/29/2022
CX complaint about a leak inspected no errors ran a cycle found that pipe on wall is backing up & causes to overflow & leak CX will need a plumber to take care of this issue
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Chevy Chase, Maryland 20815
Emmanuel R.
Job Details:
11/29/2022
"Cs unit is showing error code f8e4 overfill. Confirm complaint. Diagnostic is showing fae2 vent wax motor electrical problem. and f8e4 overfill switch. Found the float switch not securely connected . Confirmed wax motor is operating normally. Ran test cycle and each time it completed it good, no error codes came back and completed test cycle. Unit is now working properly."
We serviced a
KITCHENAID BEVERAGE CENTER
Model KUBL214KSB00
Near Woodbridge, Virginia 22192
Demonte S.
Job Details:
11/29/2022
"Installed the User Interface, Evap cover & Door Switch. Tested the unit. Unit is starting to Cool. Unit is working as Designed. ( Any questions please check Sd Pictures.)"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Lewes, Delaware 19958
Andrew W.
Job Details:
11/29/2022
Cx complaint is thumping noise coming from unit. inspected and verified complaint. found change inside the washplate. removed change and checked unit for error codes. no codes were found. ran a test cycle can unit completed cycle without issues. thumping sound was the water and drain hoses hitting the back of the unit. unit is working as designed. job complete