We serviced a
WHIRLPOOL BUILT-IN M/W
Model KMBD104GSS01
Near Spotsylvania Courthouse, VA 22551
Thomas B.
Job Details:
11/29/2022
Cx complaint unit is not working properly inspected unit removed and replaced the supplied parts also the magnetron and transformer were damaged on Shipping installed new parts tested unit now functions normally
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Newark, DE 19713
Michael E.
Job Details:
11/29/2022
"CX complaint: UI goes blank intermitantly. Tested and verified complaint. I replaced the fascia, tested unit and it is now working properlty. Job is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Upper Marlboro, MD 20772
Mitchell H.
Job Details:
11/29/2022
cx complaint unit is not making ice. inspected unit and found ice maker stuck in cycle. getting power. just not moving ice maker. ordering new ice maker for return visit. please reschedule when approved; ordrng 1 W11284458 (icemaker)
We serviced a
KITCHENAID DISHWASHER
Model Kudt03ftss0
Near Crofton, MD 21114
Shawn D.
Job Details:
11/29/2022
cx complaint upper rack not getting clean and not draining all the way dispenser not opening. inspected unit and has some water at the bottom cancel drained and drained water out. took unti apart and found chopper blade clogged. cleared chopper and put back together and tested and wash pressure seems good and dispenser opened up. unit seems good now. left cx with quote for sump assem and disepsner due to the rinse aid part being messed up. i collected for service fee and cx is going to use unit. unit is good; ordrng 1 WPW10780877 (sump assem 233.44) and 1 WPW10195175 (dispenser 92.46)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Fredericksburg, VA 22401
Tanner B.
Job Details:
11/29/2022
"installed new panel and hardware, tested unit. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Chesapeake, VA 23322
Austin D.
Job Details:
11/29/2022
cx complaint the unit is just installed and leaking from underneath. found a leak at the seal on the pump. reseated the pump and got the leak to stop. ordering a new sump and pump to prevent the issue from happening again. i got it to seal but it did not feel perfect. will return once the pump and motor come in. part on fbo.; ordrng 1 W11613480 (sump and motor)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Murrells Inlet, SC 29576
Jason T.
Job Details:
11/29/2022
"Installed gear case, also used cam-kit from truck stock to complete the repair. Calibrated and tested unit, working as designed.; ordrng 1 W10721967 (drive pulley jt vs) and 1 LOOK (LOOK), used 1 W10721967 (DRIVE-PULLEY) from stock"
We serviced a
WHIRLPOOL ICE MAKER
Model KUIX305ESS1
Near Pikesville, MD 21208
Justin S.
Job Details:
11/29/2022
cx says they dont have the part. double checked my van but the information in parts looks like the part was shipped to the cx. can this be verified; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFX2676FRZ00
Near Sterling, VA 20164
Richard B.
Job Details:
11/29/2022
"CX complant. Lights off and ui issues. Prior diagnosis found unit needs UI and harness along with LED module. Installed all and cycled power.Unit working as designed. Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Mechanicsville, VA 23116
Thomas B.
Job Details:
11/29/2022
Cx complaint unit is not working properly inspected unit found gap in liner gasket heated and molded to form to liner tested unit now functions normally ; ordrng 1 W11566892 (Harness with bimetal)
We serviced a
WHIRLPOOL OVEN
Model WOD51EC7AS01
Near Brandywine, MD 20613
Andrew H.
Job Details:
11/29/2022
"Cx states bake cycle not working in upper oven. Pulled oven from wall, tested power to bake element and control board, tested control fuse. Bake element receiving 120 VAC, control fuse intact, control board only receiving 1.6 VAC. Checked breaker, breaker is working properly. Checked connections at junction box above oven, found melted wire nut at L1 in junction box. Replaced wire nut and entered diagnostic mode, found F1E0 (internal failure). i cleared error code and tested unit. unit is now working poperly and heating. cx paidn for service call with c/c"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW3
Near Martinsburg, WV 25403
Ken M.
Job Details:
11/29/2022
"Customer complaint is that the unit is not spinning out properly, leaving water behind. Checked for error codes and found none. Ran test cycle and the unit is draining properly, but there is a wobble to the basket. Issue is not a bearing problem, but basket appears to be out of round. Confirmed that the basket is out of round, causing balancing issues. Ordering tub assembly. 2 count, 2 labor repair.; ordrng 1 W11460604 (tub assembly) and 1 look (look)"
We serviced a
JENN-AIR HOOD
Model JXW8530HS1
Near Bethesda, MD 20814
Roberto I.
Job Details:
11/29/2022
"Replaced clip, unit good to go."
We serviced a
JENN-AIR OVEN
Model JJW3830DP02
Near Leesburg, VA 20176
Ezra M.
Job Details:
11/29/2022
"called trade care to verifiy coverage as cust had part mailed to them. spoke with Danielle, transferred to Jenn-Air, spoke with Christina, stated auth number given is for the 2000 series only, not the 3000. checking for different code to cover repair. s153eh will work since software update was unsuccessful.installed new control panel, verified operation."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMHW00
Near Woodbridge, VA 22193
Demonte S.
Job Details:
11/29/2022
Inspected the unit. Found that the cx is saying that the Freezer has Frost. Checked the Freezer. No Frost. I then checked the Freezer Evaporator Section no Frost. Cx is saying Items in the Freezer Section had frosted over. Asked the cx if she left the door open. Cx started to get real get really aggressive because I asked this questions. Nothing is wrong with the unit.( I advised that the cx doesn't over load the Freezer Section.) (Please see Sd Pictures if any questions. )
We serviced a
KITCHENAID O.T.R MICROWAVE
Model KHMS2040WSS0
Near Washington, DC 20015
Emmanuel R.
Job Details:
11/29/2022
"Cs unit doesnt heat, confirmed complaint. I found the magnetron has failed. Qutoed customer for repairs but unit is not in the best of shape, rust and mold everywhere. Customer declined repairs. Collected for svc call $120.00"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Charlottesville, VA 22901
Eric F.
Job Details:
11/29/2022
"Confirmed cx complaint unit not washing, going straight to done. Found F7E1 error code, tachometer not able to read basket speed. Ran high spin speed test, actuator pulls splutch into gear and speeds up then kicks F7E1 error code. Replaced actuator, issue persists. Service pointer W11632927 pertains to issue, ordering motor, harness, and capacitor. Found evidence of belt slipping, ordering tighter belt to stop squeeling noise on acceleration. Diagnostic mode would only engage one time, afterwards I could not get unit to respond in any function, no lock water or spin though unit was turning on. Ordering control as well.; ordrng 1 W11590868 (harness) and 1 WPW10006384 (drive belt) and 1 W11283592 (motor-drve) and 1 W11395618 (capacitor) and 1 W11567712 (control) and 1 W11481722 (Actuator EF VS) and 1 look, used 1 W11481722 (actuator) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM02
Near Washington, DC 20003
Samuel R.
Job Details:
11/29/2022
"cx advised unit is not cooling.inspected unit and found no frsot patteren,just a baseball size ice ball of ice.could not determine where leak is.unit will need sealed system.parts and labor are covered under entitlements till 2023 unit will need a new comprosser and evap W11092625 3 tribles W10836706 22 ribles; (created new UIS, deleted prior attachment to UisID 456052), ordrng 1 W11092625 (compressor) and 1 W10836706 (evap)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Frederick, MD 21704
Ricardo S.
Job Details:
11/29/2022
"Replaced parts, unit tested and water pressure form sump is good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Hanover, PA 17331
Bernard M.
Job Details:
11/29/2022
"Cx complaint unit doesn't make ice. Accessed and jumped icemaker and found the dial rotates and the bail arm raises, no water fills. Removed icemaker and found the fill tube was frozen. Steamed out all ice, jumped icemaker and it harvested and filled with water. Unit checks good. Cx paid $240 for service and labor"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Fallston, MD 21047
Neil H.
Job Details:
11/29/2022
cx complaint unit making noise in spin cycle cx has put a foam pad behind the unit where the drain hose is because the hoses hitting rear of unit when drain and spinning she said that seems to have fixed issue i tested unit and sounds good no issues
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Elkton, MD 21921
Alexander W.
Job Details:
11/29/2022
Cx stated PF failure inspected tested and verified cx complaint found control and console defective ordering console and control cannot reached at this time due to SO parts. ; ordrng 1 W11478519 (Console) and 1 W11557935 (Control)
We serviced a
KITCHENAID COOKTOP
Model KCGS950ESS02
Near Ashburn, VA 20148
Carl R.
Job Details:
11/29/2022
"Cx complaint is, Nothing Will Work - Gas Cooktop. Inspected unit with cx and found that the new cook top is the same as the original cook top. No parts needed."
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Newport News, VA 23605
Carl A.
Job Details:
11/29/2022
cxc omplaint of unit not wroking.checked unit to find no erro codes at this time ran unit through diag to find it to stop at agationfound few problmes with unit lid lock had failed along with cap and actuator ordering part needed for repairs; ordrng 1 W11395618 (Capacitor) and 1 W11481722 (Shift Actuator)
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Front Royal, VA 22630
Ezra M.
Job Details:
11/29/2022
"noise during agitation, not finishing cycle. storing error f7e6, found actuator failed, arm seperated, not removing unit from spin. replaced actuator, calibrated and tested unit, working normally"
We serviced a
KITCHENAID BEVERAGE CENTER
Model KUBR204ESB
Near Falls Church, VA 22046
Dustin F.
Job Details:
11/29/2022
"CX complaint: Beverage center making noud sputtering noiseInspected unit and sadly could no replicate complaint. Turned unit off, inspected condensor fan and could not find any issues. Charged CX $120.00 service fee. She will contact us if it persists. I left kickplate off so she can better record it."
We serviced a
WHIRLPOOL FREEZER
Model WZC5116LW01
Near DeWitt, VA 23840
John P.
Job Details:
11/29/2022
"CX complaint door not sealing causing Frost to accumulate around door and light not coming on, checked unit found still had spacers installed on door removed spacers found issue with light is door not being open far enough CX has cabinets installed above freezer preventing door from opening completely preventing light from coming on"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Frederick, MD 21702
Ricardo S.
Job Details:
11/29/2022
"Cx complains that the unit not cooling properly, inspected unit, the Rc tmep read 57 degrees, Fc temp 32 degrees, the evaporator cover is full of frost,.. the defrsot harness is bad. evaporator fan motor cks ok.. order harness and thermistor, cntrl board just in case; ordrng 1 w11581973 (harness)"
We serviced a
IKEA RANGE
Model ISG650WS00
Near Bethesda, MD 20814
Roberto I.
Job Details:
11/29/2022
"CX complaint bake not working.Removed oven bottom, tested igniter, amp draw was 2.5A. Replaced igniter using pre id part and ran a 350F bake cycle. The oven preheated and worked as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Deltaville, VA 23043
Carl A.
Job Details:
11/29/2022
replaced all parts tested unit works as designed
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Woodbridge, VA 22193
Demonte S.
Job Details:
11/29/2022
Inspected the unit. Found that the cx is saying that the Dryer is making squeaking noise. Ran the Dryer. The Rollers & Pulley Wheel are squeaking. Unit will need Rollers & Pulley wheels. ; ordrng 5 WPW10314173 (Whirlpool Dryer Drum Roller)s and 1 W10837240 (Whirlpool Dryer Idler Pulley)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Ellicott City, MD 21042
Robert L.
Job Details:
11/29/2022
"cx complaint not washing dishes, found no errors, found no water entering unit, found valve buzzing, found good pressure to valve, replaced valve from ruck stock, tested all ops ok.... costco 2 year warranty..reorder for truck stock; ordrng 1 W11175771 (valve-inlt RL VS), used 1 W11175771 (valve RL VS) from stock"
We serviced a
KITCHENAID COOKTOP
Model KCGD500GSS00
Near Lorton, VA 22079
Lloyd B.
Job Details:
11/29/2022
Cx complained the knob did not turn. Inspected the unit and found it was the valve that did not move. Unit needs new manifold; ordrng 1 W10907218 (manifold)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Chantilly, VA 20152
Carl R.
Job Details:
11/29/2022
"Cx complaint is. after repairs, still not making ice. Received Data loggers for information about the unit."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Carlisle, PA 17013
Andrew S.
Job Details:
11/29/2022
"Cx complaint is that the unit will not start a cycle it locks, makes some noise and then goes to done. Upon arrival I found no error codes. I then ran the diag test and found that the unit is not agitating or spinning. I found that the capacitor has failed. I am ordering the capacitor. Please contact cx when the part is available to schedule the return visit.; ordrng 1 W11395618 (Capacitor)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Selbyville, DE 19975
Frederick R.
Job Details:
11/29/2022
replaced front door panel per prior diagnosis. Unit is now repaired and is working properly. Job is complete
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Timonium, MD 21093
Justin S.
Job Details:
11/29/2022
cx says the unit is only doing 1/2 the cycle. found a f7e4(basket reengagement) in memory. ran the diagnostic cycle and the unit si now getting a f6e3(communication) and a f0e5(balance) error codes. diagnostic cycle again and the same f7e4 and f6e3. when spinning the unit sounds terrible. the unit needs parts; ordrng 1 W11478526 (ui) and 1 W11419171 (control) and 1 W11449841 (gearcase) and 1 W10915700 (stator) and 1 W10915701 (rotor)
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Ellicott City, MD 21043
Robert L.
Job Details:
11/29/2022
"cx complaint leaking out bottom smaller amount, found no errors, ran diagnostics, filled to max water level twice and drained 3 times, no leaks, found basket and tub leaning forward to left, suspension worn in front, found splash and warter marks down back panel, when tub is full leaning to far forward and when water is activated splashing over back side of tub, quoted $390 to replace suspension, cx to way options, collected $120 ch# 1032; ordrng 1 W11217817 (suspension)"
We serviced a
JENNAIR RANGE
Model JJW2830DP01
Near La Plata, MD 20646
Andrew H.
Job Details:
11/29/2022
"Cx complaint unit is not working. Arrived and found unit showing F2E1 error stuck/shorted key. Powered off and checked for loose connectors J4, J5, J6, J7. Connectors were fully inserted, reassembled and powered on unit. F2E1 error still displaying. Unit needs console replaced. Checked Whirlpool service parts portal, part is temporarily out of stock. Quoted cx cost of full repair, cx declined to go forward with repair."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Alexandria, VA 22306
Dustin F.
Job Details:
11/29/2022
"CX complaint: Not enough water, dishes not cleaning after their garbage disposal went upInspected unit, pulled these codesF10E2F7E1F9E1cleared codes, ran test cycle, same codes came back. Had to disconnect power to pull unit out, Replaced Sump, tested unit and got F10 E5 for Diverter leak detected. Visually inspected, found no leaks. Disconnected diverter and reconnected. Ran 3 diff test modes, 1 inside the cabinet after resinstalling, and 2 outside. all passed. No codes or leaks present."
We serviced a
JENNAIR COOKTOP
Model JGC7636BP00
Near Rockville, MD 20850
Julian H.
Job Details:
11/29/2022
CX complaint about flames in one burner higher than others of same size noticed both burner on left & middle are the same size but when I remove flame spreaders noticed that orifice size on LF burner is bigger than al other 3 higer btu's normal in this unit working as designed CX understands
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Owings Mills, MD 21117
Brian R.
Job Details:
11/29/2022
cx complaint is unit wont run or power up or do anything. checked power at wall and didnt have anything on L1 or L2 or across. checked box and found breaker off. turned on and tested unit and unit checks. call was placed before 1 year was up it shows. job complete.
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Lewes, DE 19958
Andrew W.
Job Details:
11/29/2022
Cx complaint is unit has gap in fridge door. inspected and could not verify complaint. unit was sealing properly and there were no visible gaps in eithr door on the unit. the unit is brand new and has no product inside of it. still has shipping/packing inside. believe the cx was experiencing packing material in the way or the gasket still forming to the cabinet. unit is working as designed. job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KSRP22FNBL00
Near Alexandria, VA 22308
Eric W.
Job Details:
11/29/2022
cx complant of unit leaking water inspected unit found water dripping from filter housing needs housing cx paid in full; ordrng 1 WP2186443 (Water Filter Housing)
We serviced a
WHIRLPOOL DRYER
Model WED8500BW
Near Selbyville, DE 19975
Frederick R.
Job Details:
11/29/2022
CX cancelled appt at door
We serviced a
KITCHENAID OVEN
Model KOWT104ESS00
Near Gordonsville, VA 22942
Eric F.
Job Details:
11/29/2022
"Confirmed cx complaint unit not heating. Found thermal fuse not reading continuity. Replaced with pre-id'd part, confirmed control receiving power. Replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADW3
Near Aberdeen, MD 21001
Neil H.
Job Details:
11/29/2022
cx has no issue with the unit i checked sprayers and the filter all clean ran dia test unit washing and working great explained to cx that running hot water at sink for a few mins to get hot water up to dishwasher cx is elderly and can't really understand that the unit is working because she is use to her older unit i explained everything and she wrote it down but i also told her to if she ever just has a question on something she's confused about she could call us or whirlpool very nice lady.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Hagerstown, MD 21740
Ken M.
Job Details:
11/29/2022
Customer complaint is that they have to run two 70 minute cycles to dry the clothes. Unit tested and the element is turning on and cycling properly. Checked air flow out of the unit to outside and found the exhaust heavily clogged on the outside of the house. Customer needs to have their vents cleaned. Unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT134TFDB01
Near Aberdeen Proving Ground, MD 21005
Neil H.
Job Details:
11/29/2022
checked temp 8 in fc and 39-rc and .7 amp draw called EW and he explained with the amp draw is normal and temp normal i explained unit is in a hotel room where empty most times and not opened alot so unit normal i explained to maint. guy that putting like a gallon of water or to give unit something to have thermostat to run off to maintain run and defrost cycles
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Stafford, VA 22554
Robert W.
Job Details:
11/29/2022
"Replaced Gearcase. rotor,stator,clutch,slider,screws unit calibrated and tested unit is working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSC25C6EYY02
Near Gaithersburg, MD 20878
Julian H.
Job Details:
11/29/2022
GOT HERE went to install parts & found that exisitng fill tube not coming out after trying for more than 1hr will need door CX WANTS A REFUND FOR EVERYTHING WE CAN REFUND EVERYTHING BUT $165 FOR BOTH VISITS STATES IT WAS OK refund $271.68; ordrng 1 LW10397059 (dor-fip ms)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Poquoson, VA 23662
Lucas R.
Job Details:
11/29/2022
cx complaint unit not dispensing ice checked unit found worn gears on coupling and cracked ice chute causing air to enter for ice to melt and freeze replaced coupling ordered chute; ordrng 1 W11573761 (chute)
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Norfolk, VA 23508
Anthony D.
Job Details:
11/29/2022
cx complaint of squeal coming from unit checked unit no error codes present cx showed video of noise sounds like metal on metal looked at belt and splutch notice oil coming from gearcase onto belt causing belt to slip ordering gearcsae and 1 LOOK/LOOK 2count and will use belt and splutch on return visit; ordrng 1 W11449840 (gearcase) and 1 LOOK/LOOK (2 count)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Lancaster, PA 17601
Justin L.
Job Details:
11/29/2022
"Was able to access unit, installed new control. Unit is working as designed. No further work needed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Frederick, MD 21702
Ricardo S.
Job Details:
11/29/2022
"Cx complains that the unit not cooling properly, inspected unit, the Rc tmep read 57 degrees, Fc temp 32 degrees, the evaporator cover is full of frost,.. the defrsot harness is bad. evaporator fan motor cks ok.. order harness and thermistor, cntrl board just in case; ordrng 1 w11581973 (harness)"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Baltimore, MD 21218
Keith H.
Job Details:
11/29/2022
installed new sump/motor tested it unit is working
We serviced a
KITCHENAID RANGE
Model KSGG700EBS3
Near Fredericksburg, VA 22406
Robert W.
Job Details:
11/29/2022
"Arr at cx and cx has a new issues the cooktop ignitor wont stop igniting the switches are off, found the harness appears to be good. Ordering cooktop spark module and harness and will use bake and broil and oven spark module on return; ordrng 1 WPW10475149 (CT spark module) and 1 W11376663 (Harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHB00
Near Palmyra, VA 22963
Kyle A.
Job Details:
11/29/2022
Removed and replaced drier and compressor. Charged unit with nitro and it held 110psi. Charges with 4.5 oz of r134 and highside got hot. Unit is now as designed.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Timonium, MD 21093
Justin S.
Job Details:
11/29/2022
cx says the unit is still making a lot of noise. no error codes present. ran the automatic test and the unit is filling draining agitating and spinning without any odd noises. had the cx load clothes into the unit and the unit doesnt make noise when agitating but during the spin cycle the unit started making a noise. load the unit when testing to verify the unit no longer makes the noise after replacing the parts; ordrng 1 W11449840 (gearcase) and 1 W11283592 (motor-drve) and 1 WPW10006384 (drive belt) and 1 W11409708 (actuator) and 1 W11395618 (cap) and 1 W11409708 (shield)
We serviced a
MAYTAG WASHER
Model MFW2055FRZ02
Near Catonsville, MD 21228
Robert L.
Job Details:
11/29/2022
"cx complaints water slow and frost in freezer, found water trickling and ice haloow, removed filter full pressure return, cx needs new filter, found right corner of door not sealing, found gasket fully extended and heat treat didnt close gap, found inserts for door mounting screws sticking out (see pic), door not closing properly unless forced, ordering FC door stainless, left rail assy and will use right rail assy on return, cx aware of time frame, to inspect, and no haul away; ordrng 1 WPW10397636 (slide left) and 1 LW10858419 (dor-fip)"
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Springfield, VA 22150
Lloyd B.
Job Details:
11/29/2022
Cx complained of no cooling. Removed frost and installed new control and set to factory settings. Checked control to see if it had one bar code (good) or 2 bar codes (bad) and it has one. Spoke with tech support about the heater and it is in range. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104DBL5
Near Midlothian, VA 23113
Joseph D.
Job Details:
11/29/2022
"W11085683 CX complaint unit not running properly, confirmed complaint, sump motor leaking, no damage noted. cx declined quote"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Milton, DE 19968
Andrew W.
Job Details:
11/29/2022
Cx complaint is unit freezing product in the RC. inspected and verified complaint. cx has fresh produce like lettuce and liquids on the top shelf near the cold air coming from the diffuser. tested diffueser and thermistor and the are reading and working properly. cx also stated doors were uneven. leveled doors to the cx's satisfaction. informed cx on proper placements of items on the top shelf. unit is working as designed. job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Annandale, VA 22003
Lloyd B.
Job Details:
11/29/2022
Cx complained of damage. Inspected the unit and found there are dents on the rh door. Unit needs new door; ordrng 1 W10815687 (rh door)
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN402ESS02
Near Baltimore, MD 21210
Keith H.
Job Details:
11/29/2022
replaced all LEDs unit is working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Rixeyville, VA 22737
Robert W.
Job Details:
11/29/2022
CX Complaint is the unit isnt making ice. Inspected unit and found error for IM tested im and IM wont harvest sensor is working properly unit is getting good water IM is getting good power. Ordering IM; ordrng 1 W11579560 (IM)
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Spring Grove, PA 17362
Drew B.
Job Details:
11/29/2022
cx complaint that unit is not going through cycle iu found the long fill no fill code cx had just gotten unit and didnt have hot on and instrucred how unit works with water supply inside 30 days unit now checkd good
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Martinsburg, WV 25403
Ken M.
Job Details:
11/29/2022
"Customer complaint is that the unit is not powering on. Confirmed no response from the console. Found 1VAc from L1 to neutral at the control. Found the same result at the junction box. L1 to ground has 122.1VAc. Neutral to ground has 118VAc. Customer needs an electrician. Possible control is damaged by miswire, but will not know until power is corrected."
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SFZ4
Near Takoma Park, MD 20912
Emmanuel R.
Job Details:
11/29/2022
"Cs is not washing dishes properly, Confirmed complaint, diagnostic shows no error codes. Test cycle completed ok. After futher imspection I found the spray arms clogged and not spinning when wash motor cuts on, quoted customer for all 3 spray arms but they denied repairs at this time. Collected for svc call. $120.00"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Dale City, VA 22193
Demonte S.
Job Details:
11/29/2022
Inspected the unit. Found that the cx is saying that the Dishes has white spots on the glasses. I then asked the cx if they are using Rinse Aid. Cx isn't using Rinse Aid. Advised that the cx uses Rinse Aid. Ran Service Diagnostics on the unit. No error codes solid white light. Checked the filter. Mold on filter and filter has to be cleaned. Showed the cx. Cx will start to clean the filter. Unit is working as Designed. Cx paid in full by Card.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW1
Near Stephens City, VA 22655
Danny R.
Job Details:
11/29/2022
installed parts cheddcksok
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Elkton, MD 21921
Alexander W.
Job Details:
11/29/2022
Cx stated loud noise coming from dryer inspected tested and verified cx complaint found idler pulley defective replaced with one from pre-id parts tested unit unit is now operating as designed job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHB02
Near Chestertown, MD 21620
Alexander W.
Job Details:
11/29/2022
Cx stated unit not cooling when on recommended level for freezer. Tested inspected but cannot verify cx complaint unit is working as designed. Job complete.; used 1 LOOK (LOOK) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKV0
Near Port Tobacco, MD 20677
Andrew H.
Job Details:
11/29/2022
"cx complaint is the unit has f6e1 error code for ui lost communication, i replaced the user interface and found the error code was still present and there is no response from the user interface just like before. i also noticed the user inter face overlay is coming off the console, the user interface assembly light are very dim and there is a number 1 displayed on the display board. unit will need new console and user interface assembly, user interface is temp out of stock; ordrng 1 W11460962 (ui assembly) and 1 W11460908 (console)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MQF1656TEW02
Near Hyattsville, MD 20782
Samuel R.
Job Details:
11/29/2022
cx complaint unit is not cooling.inspected unit and could confirm.checked unit and found evap fan not to be working.unit did have proper frost pattern.unit will need a new evap fan WPW10236142 2 tribles; ordrng 1 WPW10236142 (fan)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Petersburg, VA 23803
John P.
Job Details:
11/29/2022
Installed ice maker cycle filled with water and it appears to be working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW4815EW1
Near Falls Church, VA 22043
Christian C.
Job Details:
11/29/2022
Cx complaint unit does not work and agitator is loose. Inspected unit no errors. Ran through service cycle. Heard a grinding noise while agitating or spinning. Inspected parts underneath unit. Found oil in shield. Quoted cx and they will not be going through with the repair. Cx paid for service call.
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW4
Near Halethorpe, MD 21227
Alexander D.
Job Details:
11/29/2022
"replaced gearcase, slider, washplate and lid latch. installed lid latch that was shipped to the cx, sending back one that came with me. ran calibration and autotest. unit is now working properly"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near New Castle, DE 19720
Michael E.
Job Details:
11/29/2022
Replaced the rear right and rear left burners. Tested unit and it is now working properly. Job is complete
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Enola, PA 17025
Fred G.
Job Details:
11/29/2022
"i was able to access unit and replace the splutch as per previous tech. i also found the drive belt was worn. I replaced that with van stock. tested unit and found unit now checks good.; ordrng 1 W11239857 (belt (FG VS)), used 1 W11239857 (belt) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Stephenson, VA 22656
Danny R.
Job Details:
11/29/2022
control panel was dented replaced checksok
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KBS0
Near Gaithersburg, MD 20882
Marc M.
Job Details:
11/29/2022
"cx complaint unit still provoking f9e1 error. inspected unit and found similar fault to previous service. unit will run and drain when selected at ui, however durign conclusion of cycle unit will not drain. possible control failure to account for t drainp pump impellor resistance in water. will reorder pump and install control.; ordrng 1 W11410062 (control)"
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Gaithersburg, MD 20882
Julian H.
Job Details:
11/29/2022
"CX complaint about a faint smell of gas when not on inspected on the back & found connections on regulator not tight enoug as well on gas line tightened smell went away did a bubble test on all connections working fine CX still has a problem with both LF RF ignition took spreaders apart & back together started to ignigte need to replace them for not further issues; ordrng 2 W11344539 (flame spreader RF, LF)s and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL OVEN
Model WOC75EC0HS20
Near Ashland, VA 23005
Thomas B.
Job Details:
11/29/2022
Cx complaint unit is not working properly inspected unit found cx claims he got oven this way but racks were put in reversed and wedged in unable to removed used flathead to pop them out without bending reinstalled tested unit now functions normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Lewisetta, VA 22511
Jonathon C.
Job Details:
11/29/2022
"cx complaint, water build up in FC. water leaking out of ice dispenser. found evap thermistor and ambient FC thermistor reading the same figure (17k ohms about 9 degrees) FC air temp was around -10. called WPTL spoke to chris sr 7735154314, checked therm readings at board and thermistor itself. reading the same, chaged evap therm just in case, also changed control. unit seems like its getting stuck in defrost likely due to incorrect temp reading. techline wanted control changed and i changed thermistor just in case. issue takes a few days to appear, unable to test for problem, job is complete."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KWH0
Near Afton, VA 22920
Eric F.
Job Details:
11/29/2022
"Confirmed cx complaint unit not draining. Found drain pump receiving power but not draining properly. Installed pre-id'd part, tested unit, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Poquoson, VA 23662
Lucas R.
Job Details:
11/29/2022
"cx complaint leak from door, checked unit found leak from left side of door, evidence of leak from gasket, replaced gasket, ran normal cycle, 5 min in leak persisted, found water spraying between inner door and seal causing water to run down back of vent.; ordrng 1 W11174980 (door-inner) and 1 W11252794 (seal)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFXS25RYMS4
Near Ruther Glen, VA 22546
Thomas B.
Job Details:
11/29/2022
"Cx complaint unit is not working properly inspected unit used black light whole backend lit up majority in drip tray and off the condenser side of the compressor ordering compressor, drier, coupler, and evap for repair covered under entitlements ; ordrng 1 WPW10466675 (compressor) and 1 WPW10143759 (dryer) and 1 W11536253 (Evaporator) and 1 W11506635 (Coupler)"
We serviced a
WHIRLPOOL DRYER
Model MEDB766FW0
Near Pawleys Island, SC 29585
Jason T.
Job Details:
11/29/2022
"Installed motor and blower assembly, verified all unit functions for proper operation...working as designed."
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Lewes, DE 19958
Andrew W.
Job Details:
11/29/2022
Cx complaint is thumping noise coming from unit. inspected and verified complaint. found change inside the washplate. removed change and checked unit for error codes. no codes were found. ran a test cycle can unit completed cycle without issues. thumping sound was the water and drain hoses hitting the back of the unit. unit is working as designed. job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Harrisburg, PA 17102
Fred G.
Job Details:
11/29/2022
"cx complaint unit is not spinning clothes dry and has a burning smell. inspected uinit and found f7e1. cleared code and ran auto test and found unit finished with out issue. lifted unit up and found capacitor connector was not fully seated into capacitor and it has a thermal event and melted connector and capacitor end. replaced capacitor and tried to fix wires and found the rest of the wires were also fused together. unit needs lower hareness, control, drive motor. please call cx once parts are in to schedule a return visit.; ordrng 1 W10903238 (lower harness) and 1 W10890624 (motor-drve) and 1 W11170319 (control)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Mechanicsburg, PA 17055
Andrew S.
Job Details:
11/29/2022
Per previous tech I was able to access and replace the control and console per SPW11498806. I then verified that the MS were transferred to the new componants. I then tested the unit and it is now functioning as intended. Jobc omplete.
We serviced a
WHIRLPOOL WASHER
Model MVWB865GW0
Near Springfield, VA 22153
Lloyd B.
Job Details:
11/29/2022
Cx complained the unit did not unlatch. Installed new lid and lid lock and tested and it now locks and unlocks in diagnostics. Please refund for the screws and hinges. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Bear, DE 19701
Michael E.
Job Details:
11/29/2022
"Replaced dispenser UI, pantry UI and LED board as per previous diagnosis. When i tested unit the dispenser UI blinked out for a fraction of a second. I double checked the connections and all plugs are secure. After that the dispenser UI had not blinked out again. If this happens again, we may need a left RC door. Leds are working properl;y. Unit is now working properly. Job is complete"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Bowie, MD 20721
Shane B.
Job Details:
11/29/2022
"cx complaint is the unit shaking a lot during spin. unit is on a tile floor and has turned away from the dryer thats beside it. cx had video of unit shaking during spin. i found no saved codes. shipping bolts have been removed. i ran service cycle. no issues. removed front of unit and inspected. no issues with suspension. called techline to document, they had me check that unit was level and pedistal was square, all feet contacting floor. adivsed issue is with cycle/load in unit. unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY0
Near Falls Church, VA 22042
Jason A.
Job Details:
11/29/2022
S38253 CX complaint FRIDGE water leaks from ice built up on FC floor. Cleared all ice. Replace dran tube with Ptrap. Test water drain is good > JJ
We serviced a
WHIRLPOOL DBL WALL OVEN
Model WOD51EC7HS02
Near Clinton, MD 20735
Shane B.
Job Details:
11/29/2022
"cx complaint is the unit taking hours to cool down and at one point powering off on its own causing time and date to be wrong. unit was on when i arrived and both ovens were room temp. time and date were wrong. i checked for codes and found F6E4 UI to control state status. cleared code and ran each oven for a short time. unit worked properly, no code returns. unit is not connected to wifi. called techline to document, they had me check door gaskets, run cooling fans. advised not replacing any parts unless F6E4 returns. said to replace both boards at the same time if error returns. advised having cx connecto to wifi to fix time/date issue. gave cx SR# and IT dept number. unit is working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KUID308ESS1
Near Fairfax, VA 22032
Lloyd B.
Job Details:
11/29/2022
"Cx complained the unit did not make ice. Inspected the unit and found that it fills and drains but does not recirculate, the pump just buzzes. Unit needs new recirculation pump; ordrng 1 W11542867 (recirculation pump)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Severna Park, MD 21146
Alexander D.
Job Details:
11/29/2022
"replaced control and owi. tested unit, no leaks but wash motor not running. skipped thru test cycle to get to heating and unit is heating. noticed previous tech had f4e3 error stored which is wash motor not running not failed owi. can hear wash motor try to run and diverter moving, but no water coming out. ordering wash motor, in stock @tribles. scheduled return visit for 12/13, please place cx on cancellation list; ordrng 1 W11087376 (wash motor) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Frederick, MD 21703
Ricardo S.
Job Details:
11/29/2022
Replaced parts.. i ran normal cycle.. unit working ok