We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Waldorf, Maryland 20602
Andrew H.
Job Details:
11/29/2022
"Cx complaint unit is not cooling, found unit room temp, all fans working. Checked compressor, sounded like it was running, amp draw (0.3 amps), removed evaporator cover and inspected for leaks, found no apparent leaks. Removed factory drier, found unit full of refrigerant, compressor not pumping. Installed new start device, compressor still not pumping. Installed UV dye drier from van stock. Unit will need new compressor, uv drier and coupler. compressor in stock at tribles, i spoke with sammy in the office and rescheduled return date for 12/5/22. sealed system tech 2count job; ordrng 1 WPW10466675 (compressor) and 1 w11506635 (coupler) and 1 w10143759 (drier) and 1 w10143759 (drier (AH V/S) look), used 1 w10143759 (drier (AH V/S) look) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ03
Near Mechanicsville, Virginia 23116
Jonathon C.
Job Details:
11/29/2022
"cx complaint, bad door switch. door switch was a nightmare, basically glued in by the insulation. called techline to report non repairable, just before they answered i managed to dig enough foam out to succesfully replace switch. documented with techline in case of future issues. job is complete."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Waldorf, Maryland 20602
Andrew H.
Job Details:
11/29/2022
"Cx complaint unit not completing cycles. Entered unit into diagnostic mode, found f7e4 (basket re-engagement error) and f6e3 (comm error, ACU can't hear MCU). Inspected under unit found slider ring halfway off of slider and signs of gearcase oil leaking. Called tech line and spoke with rep, said F6E3 from overload condition. Replaced slider, ran diagnostic cycle, cylce completed, but unit made very loud noise when shifting from agitate to spin. Advised cx to avoid using unit until gearcase is replaced. Scheduled return job to replace gearcase (W11449841) on Friday 12/9/22.Tech line reference # 7735159375; (created new UIS, deleted prior attachment to UisID 444789), ordrng 1 W11449841 (Gearcase)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMHA9019HZ04
Near Lewes, Delaware 19958
Frederick R.
Job Details:
11/29/2022
assisted AT at appt
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Hagerstown, Maryland 21740
Ken M.
Job Details:
11/29/2022
"Customer complaint is that the unit is giving an F2E2 error code. Inspection of the UI found that the UI has no loose connections, but is not responding. Unit needs a new UI.; ordrng 1 W10918487 (housing-ui)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Midlothian, Virginia 23112
Joseph D.
Job Details:
11/29/2022
"cx complaint mullion flap not engaging properly, confirmed complaint, cabinet crooked / not level, adjusted cabinet so mullion engages properly"
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Milford, Delaware 19963
Andrew W.
Job Details:
11/29/2022
"Cx complaint is unit not working and has an F9E1 error code. inspected and verified complaint. unit has drain and water lines detatched. checked for error codes and found F9E1 long drain fault, F7E7 motor unable to reach target rpm, and F0E8 water ring error codes. tested unit and heard a knocking/screeching sound during spin. unit needs new gearcase, motor, drain pump, and splutch. quoted cx on cost of repair and cx wants to think about it. cx paid $120 service call by cc. quote saved in ticket.; ordrng 1 W11283592 (motor-drve) and 1 W11449840 (gear case) and 1 W11399437 (drain pump) and 1 W10721967 (splutch)"
We serviced a
WHIRLPOOL OVEN
Model WEE745H0FS1
Near Richmond, Virginia 23233
Jerod R.
Job Details:
11/29/2022
"tested unit found unit had bad bake element , replaced and tested unit is now fully functional"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Bumpass, Virginia 23024
Thomas B.
Job Details:
11/29/2022
Cx complaint unit is not working properly inspected unit found evaporator is frozen over prior working states the heater and the control were replaced prior unit will need new harness per prior tech and what I'm visually seeing thermistor and harness. Cx is upset that I don't have the part and states whirlpool told her if I didn't have the parts needed they were going to replace the refrigerator. Called whirlpool to document. SR 7735158739; ordrng 1 W11581973 (Harness) and 1 WPW10384183 (thermistor)
We serviced a
WHIRLPOOL DBL WALL OVEN
Model WOD51EC7HS02
Near Clinton, Maryland 20735
Shane B.
Job Details:
11/29/2022
"cx complaint is the unit taking hours to cool down and at one point powering off on its own causing time and date to be wrong. unit was on when i arrived and both ovens were room temp. time and date were wrong. i checked for codes and found F6E4 UI to control state status. cleared code and ran each oven for a short time. unit worked properly, no code returns. unit is not connected to wifi. called techline to document, they had me check door gaskets, run cooling fans. advised not replacing any parts unless F6E4 returns. said to replace both boards at the same time if error returns. advised having cx connecto to wifi to fix time/date issue. gave cx SR# and IT dept number. unit is working as designed."
We serviced a
JENN-AIR MICROWAVE
Model JMW3430IL02
Near Arlington, Virginia 22203
Dustin F.
Job Details:
11/29/2022
"CX complaint: UI board acting sparatic, losing power at times, buttons not responding, and the UI freezing.Inspected unit, confirmed CX complaint, could not get unit into test mode even after cycling power. ORdering New Console Assembly and Appliance manager board. Both Should be covered under entitlements. Quoting CX for Labor, Visit, and Shipping for a total of $245.00; ordrng 1 W11449431 (Console Assy) and 1 W11448961 (Appliance manager board)"
We serviced a
WHIRLPOOL OVEN
Model WFE775H0HZ1
Near Bowie, Maryland 20721
Shane B.
Job Details:
11/29/2022
"cx complaint is the unit taking a very long time to heat up and never reaching the set temp. i found F6E1 oven over temp. inspected bake element and found the element is broken. i asked cx if he had any issues with things burning, unit not shutting off. he said he never has. temp prob reads correct temp in diagnostics. ordering bake element.; ordrng 1 W10779716 (elmnt-bake)"
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Elkton, Maryland 21921
Alexander W.
Job Details:
11/29/2022
Cx stated loud noise coming from dryer inspected tested and verified cx complaint found idler pulley defective replaced with one from pre-id parts tested unit unit is now operating as designed job is complete.
We serviced a
WHIRLPOOL ICE MAKER
Model KUIX305ESS1
Near Pikesville, Maryland 21208
Justin S.
Job Details:
11/29/2022
cx says they dont have the part. double checked my van but the information in parts looks like the part was shipped to the cx. can this be verified; saved tckt
We serviced a
JENNAIR COOKTOP
Model JGC7636BP00
Near Rockville, Maryland 20850
Julian H.
Job Details:
11/29/2022
CX complaint about flames in one burner higher than others of same size noticed both burner on left & middle are the same size but when I remove flame spreaders noticed that orifice size on LF burner is bigger than al other 3 higer btu's normal in this unit working as designed CX understands
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Potomac, Maryland 20854
Roberto I.
Job Details:
11/29/2022
"CX complaint long time to dry clothes.Cx pulled the dryer out and broke the vent pipe. She asked me to replaced it but I explained that we don't carry this part.Ran diag, no errors. Ran a timed dry cycle on high temp. Using thermocouple got temp cycling between 121F and 157F at the exhaust. Got 2 times power faillure message on the display with no reason and also the display turned blank on e time when I opened the door. Ran a timed dry cycle with a piece of wet paper towel on the sensor bars. The cycle ended in about 20 minutes and the paper was dry. Ordering control board W11618917 and control panel W11413567; ordrng 1 W11618917 (control board) and 1 W11413567 (control panel)"
We serviced a
KITCHENAID O.T.R MICROWAVE
Model KHMS2040WSS0
Near Washington, District of Columbia 20015
Emmanuel R.
Job Details:
11/29/2022
"Cs unit doesnt heat, confirmed complaint. I found the magnetron has failed. Qutoed customer for repairs but unit is not in the best of shape, rust and mold everywhere. Customer declined repairs. Collected for svc call $120.00"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Poquoson, Virginia 23662
Lucas R.
Job Details:
11/29/2022
"cx complaint leak from door, checked unit found leak from left side of door, evidence of leak from gasket, replaced gasket, ran normal cycle, 5 min in leak persisted, found water spraying between inner door and seal causing water to run down back of vent.; ordrng 1 W11174980 (door-inner) and 1 W11252794 (seal)"
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Newark, Delaware 19713
Michael E.
Job Details:
11/29/2022
"CX complaint: UI goes blank intermitantly. Tested and verified complaint. I replaced the fascia, tested unit and it is now working properlty. Job is complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKV0
Near Port Tobacco, Maryland 20677
Andrew H.
Job Details:
11/29/2022
"cx complaint is the unit has f6e1 error code for ui lost communication, i replaced the user interface and found the error code was still present and there is no response from the user interface just like before. i also noticed the user inter face overlay is coming off the console, the user interface assembly light are very dim and there is a number 1 displayed on the display board. unit will need new console and user interface assembly, user interface is temp out of stock; ordrng 1 W11460962 (ui assembly) and 1 W11460908 (console)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Washington, District of Columbia 20015
Emmanuel R.
Job Details:
11/29/2022
Replaced RH door gasket and used the heat gun to soften gasket. Unit is now working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Poquoson, Virginia 23662
Lucas R.
Job Details:
11/29/2022
cx complaint unit not dispensing ice checked unit found worn gears on coupling and cracked ice chute causing air to enter for ice to melt and freeze replaced coupling ordered chute; ordrng 1 W11573761 (chute)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Adelphi, Maryland 20783
Israel R.
Job Details:
11/29/2022
"Customer complaint unit is was not cooling now it is. I tested the unit and the unit evap was overfrosted but is clearing. I removed the cover and while i was testting tjhe sensor the unit went to defrost. Heater is working ,sensor is working and good frost pattern. THe unit is working fans are working. Damper is working. Unit is working it could of been the door was left open, too much food. I adjusted the gaskets and tested. Unit is sealing. Unit is back to normal operation."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM02
Near Washington, District of Columbia 20003
Samuel R.
Job Details:
11/29/2022
"cx advised unit is not cooling.inspected unit and found no frsot patteren,just a baseball size ice ball of ice.could not determine where leak is.unit will need sealed system.parts and labor are covered under entitlements till 2023 unit will need a new comprosser and evap W11092625 3 tribles W10836706 22 ribles; (created new UIS, deleted prior attachment to UisID 456052), ordrng 1 W11092625 (compressor) and 1 W10836706 (evap)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Newark, Delaware 19711
Michael E.
Job Details:
11/29/2022
"CX complaint: IM dismounted. Inspected and verified complaint. I remounted the IM, tested unit and it is now working properly. CX paid 120.00 for service on CC. Job is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Upper Marlboro, Maryland 20772
Mitchell H.
Job Details:
11/29/2022
cx complaint unit is not making ice. inspected unit and found ice maker stuck in cycle. getting power. just not moving ice maker. ordering new ice maker for return visit. please reschedule when approved; ordrng 1 W11284458 (icemaker)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Louisa, Virginia 23093
Eric F.
Job Details:
11/29/2022
"Confirmed cx complaint unit not advancing cycles. Found inlet valve on cold water side not actuating. Replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
MAYTAG REFRIGERATOR
Model MFC2062FEZ01
Near Newport News, Virginia 23602
Lucas R.
Job Details:
11/29/2022
"cx complaint doors not sealing, checked unit found rc door gaskets cracking, also found left hand door cam making grinding noise, ,; ordrng 2 W10830162 (gasket-fip)s and 1 W10917991 (hinge-door)"
We serviced a
JENN-AIR MICROWAVE
Model JMC2430IL03
Near Zion Crossroads, Virginia 22942
Eric F.
Job Details:
11/29/2022
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Woodbridge, Virginia 22191
Demonte S.
Job Details:
11/29/2022
Inspected the unit. Found that the cx is saying that the Dishwasher Cancel button isn't working. Tried to hit the cancel button on the unit. No activation from the cancel button. Unit will need the User Interface. ; ordrng 1 W11460962 (Whirlpool Dishwasher Control Panel Interface)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Gordonsville, Virginia 22942
Kyle A.
Job Details:
11/29/2022
"Installed parts, tested unit, unit working as designed. Reported safety findings to whirlpool safety."
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Chesapeake, Virginia 23322
Austin D.
Job Details:
11/29/2022
cx complaint the unit is making a loud noise during the cycle. checked the unit and found that the gearcase makes alot of noise during the cycles. ordering a new gearcase and motor to resovle the issue.; ordrng 1 W11454734 (gearcase) and 1 W11497303 (motor) and 1 W10721967 (drive pulley)
We serviced a
WHIRLPOOL DRYER
Model MEDB766FW0
Near Pawleys Island, South Carolina 29585
Jason T.
Job Details:
11/29/2022
"Installed motor and blower assembly, verified all unit functions for proper operation...working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Herndon, Virginia 20171
Carl R.
Job Details:
11/29/2022
"Cx complaint is, Upper Rack Concerns - Dishwasher. Talked with cx, and cx showed me that the adjustments on the dishwasher is no longer attached to the upper rack. Unit will need adjustment kit W10712395.; ordrng 1 W10712395 (Adjuster kit)"
We serviced a
JENN-AIR OVEN
Model JJW2830IL01
Near Fairfax, Virginia 22030
Carl R.
Job Details:
11/29/2022
"Cx complaint is, JA F2 E1 - Wall Oven. Inspected unit and tried to enter the diagnostic mode. F2e1 kept popping up. Diagnostic mode was /is not accessible. Unit will need console W11449303.; ordrng 1 W11449303 (Console)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS04
Near Washington, District of Columbia 20011
Mitchell H.
Job Details:
11/29/2022
cx complaint noise is back. when i got here i was able to confirm noise and pull unit out while noise was happening. found compressor line was too close to bottom of unit and was vibrating against it. removed an old padding and slid it under line so now it can not vibrate. noise went away. job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model JS48PPDUDB16
Near Leesburg, Virginia 20175
Ezra M.
Job Details:
11/29/2022
"not cooling properly. prior sealed system work by another company. stated replaced evaporator and compressor a week ago. compressor does not look to be a new compressor, bottom supports and sides covered with dust. compressor running extremely hot, pressures low. advise replacing compressor, evaporator and dryer. will need second tech and 3 ct. explained to cust cannot guarantee repair, especially not knowing what all the other company did. cust understands."
We serviced a
KITCHENAID OVEN
Model KERI203PBS4
Near Harrisburg, Pennsylvania 17110
Fred G.
Job Details:
11/29/2022
cx complaint unit is displaying f3e2 error code. temps are not steady. inspected unit and entered into diag and found f3e2. pulled unit out and found 235.1vac to unit. tested temp sensor and found 1.076kohms. tested the temp sensor at the control and found the same results tested both bake element and found them into spec. unit needs control. called Techline, they agreed with the info provided they said the control needs replaced. control is no longer available. charged cx only for serivce call. $120
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM02
Near Manassas, Virginia 20109
Carl R.
Job Details:
11/29/2022
Cx complaint is Not Making Ice - Side by Side Refrigerator. Pulled unitbfrom wall and removed power. Removed original ice maker from freezer and removed harness. Installed harness and new ice maker. Plugged unit back in. Unit harvest unit is working properly.
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Mechanicsville, Virginia
Jonathon C.
Job Details:
11/29/2022
"cx complaint, no power. power cycled unit, ui powered back on. ui was doing some weird things. unable to verify cause, replaced main board and ui. tested unit, unit working as designed. job is complete."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near North Potomac, Maryland 20878
Julian H.
Job Details:
11/29/2022
CX complaint about a leak inspected no errors ran a cycle found that pipe on wall is backing up & causes to overflow & leak CX will need a plumber to take care of this issue
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Chevy Chase, Maryland 20815
Emmanuel R.
Job Details:
11/29/2022
"Cs unit is showing error code f8e4 overfill. Confirm complaint. Diagnostic is showing fae2 vent wax motor electrical problem. and f8e4 overfill switch. Found the float switch not securely connected . Confirmed wax motor is operating normally. Ran test cycle and each time it completed it good, no error codes came back and completed test cycle. Unit is now working properly."
We serviced a
KITCHENAID BEVERAGE CENTER
Model KUBL214KSB00
Near Woodbridge, Virginia 22192
Demonte S.
Job Details:
11/29/2022
"Installed the User Interface, Evap cover & Door Switch. Tested the unit. Unit is starting to Cool. Unit is working as Designed. ( Any questions please check Sd Pictures.)"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Lewes, Delaware 19958
Andrew W.
Job Details:
11/29/2022
Cx complaint is thumping noise coming from unit. inspected and verified complaint. found change inside the washplate. removed change and checked unit for error codes. no codes were found. ran a test cycle can unit completed cycle without issues. thumping sound was the water and drain hoses hitting the back of the unit. unit is working as designed. job complete
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near New Castle, Delaware 19720
Michael E.
Job Details:
11/29/2022
Replaced the rear right and rear left burners. Tested unit and it is now working properly. Job is complete
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN402ESS02
Near Baltimore, Maryland 21210
Keith H.
Job Details:
11/29/2022
replaced all LEDs unit is working
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Baltimore, Maryland 21218
Keith H.
Job Details:
11/29/2022
installed new sump/motor tested it unit is working
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Lewes, Delaware 19958
Andrew W.
Job Details:
11/29/2022
Cx complaint is unit has gap in fridge door. inspected and could not verify complaint. unit was sealing properly and there were no visible gaps in eithr door on the unit. the unit is brand new and has no product inside of it. still has shipping/packing inside. believe the cx was experiencing packing material in the way or the gasket still forming to the cabinet. unit is working as designed. job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Chantilly, Virginia 20152
Carl R.
Job Details:
11/29/2022
"Cx complaint is. after repairs, still not making ice. Received Data loggers for information about the unit."
We serviced a
KITCHENAID COOKTOP
Model KCGS950ESS02
Near Ashburn, Virginia 20148
Carl R.
Job Details:
11/29/2022
"Cx complaint is, Nothing Will Work - Gas Cooktop. Inspected unit with cx and found that the new cook top is the same as the original cook top. No parts needed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFX2676FRZ00
Near Sterling, Virginia 20164
Richard B.
Job Details:
11/29/2022
"CX complant. Lights off and ui issues. Prior diagnosis found unit needs UI and harness along with LED module. Installed all and cycled power.Unit working as designed. Job completed, RB"
We serviced a
KITCHENAID RANGE
Model KSGB900ESS5
Near White Hall, Maryland 21161
Justin S.
Job Details:
11/29/2022
replaced the front panel front drawer and both sliders and the unit is now closing the drawer better. the unit is now good
We serviced a
KITCHENAID OVEN
Model KODE500ESS05
Near Brambleton, Virginia 20148
Carl R.
Job Details:
11/29/2022
"Cx complaint is, Fan Noise - Convection Oven - Wall Oven. Open and remove the top door and racks. Removed original bow tie cover from previous technician recommendations. And installed new bow tie cover. Installed racks and door. Tested unit for noise, heard a woman sound about 6 min while heating. Pulled the unitbout from the wall and exchanged the original fan motor with a new fan motor with blade. Retested unit after installing unit back in the wall. Unit is working properly."
We serviced a
WHIRLPOOL DRYER
Model LEB6400LW0
Near Great Falls, Virginia 22066
Jason A.
Job Details:
11/29/2022
CX complaint DRYER squealing. Found idler is locked up & groove cut in it. Replaced idler & test with a heavy wet load. Unit heats & is quiet > JJ
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Havre de Grace, Maryland 21078
Neil H.
Job Details:
11/29/2022
cx complaint unit not cycling properly found the unit had faulty hub replaced recalb than i ran unit to flush extra soap and explained to cx how important it is to run washer clean once a month and at this point to run cleaner 2 times in a row than only using 2 table spoons of detergent. 275.16 collected
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Bel Air, Maryland 21014
Neil H.
Job Details:
11/29/2022
where the lint catch goes had felp sticking out and lint collected to the left i removed cover of catcher housing adjusted felp checked good.
We serviced a
KITCHENAID OVEN
Model KOSE500ESS02
Near Williamsburg, Virginia 23185
Lucas R.
Job Details:
11/29/2022
"cx complaint no operation, checked unit found F9E0 miswired, and f6e1 communication code, entered diagnostics, no relays would activate, pulled unit verrified 249 vac and proper polarity to control, relays began activating, called techline spoke with austin sr7735155947 advised to check connections and advise cx to monitor unit working as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Stewartstown, Pennsylvania 17363
Drew B.
Job Details:
11/29/2022
replaced pre id freezer door now checks good
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB1
Near Forest Hill, Maryland 21050
Neil H.
Job Details:
11/29/2022
cx complaint the temp not accurate temp up +15 calb. temp accurate on my meter now checked good and accurate now.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Millsboro, Delaware 19966
Andrew W.
Job Details:
11/29/2022
Per special project s code s17304 replaced heater element. tested unit and checked for leaks. no leaks detected and unit is working as designed. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Clarksburg, Maryland 20871
Marc M.
Job Details:
11/29/2022
cx complaint unit not producing ice. inspected unit and found that the icemaker had produced ice for several days prior to stopping entirely. forced cycle and unit completed cycle and filled with water. possible stall in icemaker motor corrected by the force cycle. unit now checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hampton, Virginia 23666
Lucas R.
Job Details:
11/29/2022
replaced control board - calibrated and tested unit working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QVS10
Near Great Falls, Virginia 22066
Jason A.
Job Details:
11/29/2022
CX complaint FRIDGE doesnt dispense ice. Ice in bin melts & clumps. CX stuffed a towel in ice dispenser opening. Cleared ice block & replaced ice door motro & cover. Test cubed / crushed dispenses > JJ
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MB0
Near Fredericksburg, Virginia 22408
Tanner B.
Job Details:
11/29/2022
"CX Concern the unit getting too hot, found loose temp sensor, reseated and tested unit. Job complete"
We serviced a
JENNAIR COOKTOP
Model JIC4736HS
Near York, Pennsylvania 17406
Bernard M.
Job Details:
11/29/2022
"Replaced both parts, all burners now heat and respond to touch. Unit checks good"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Springfield, Virginia 22153
Demonte S.
Job Details:
11/29/2022
Inspected the unit. Found that the cx has gotten a letter stating that there is a Service Pointer on the Dishwasher Heater Element. Checked the Heater Element. Heater Element has the Black Coupler Bushings. Installed new Heater Element. Tested the unit. No leaks. Unit is working as Designed. Called Whirlpool safety Team Ref # 7735122184. Cx has Damages done to the house. Per Whirlpool Safety Team they will send a Damages sheet and contact the cx. ( Technical service pointer W11540964 - Special Project S17304. )
We serviced a
JENNAIR REFRIGERATOR
Model JB36NXFXRE01
Near Washington, District of Columbia 20007
Samuel R.
Job Details:
11/29/2022
replaced parts and cleared out drain hole.unit is now good
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US0HS00
Near Ashburn, Virginia 20147
Richard B.
Job Details:
11/29/2022
"CX complant, Center burner dosent ignite. Inspected unit and found after milk was boiled over on center burner , Center burner now fails to ignite. . Cleaned orrifaces from spilled milk with a straight pin and tested unit . All burners now igniting and working as designed, Job completed, RB"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Ashburn, Virginia 20147
Richard B.
Job Details:
11/29/2022
"CX complant. Lights out in fridge. Prior diagnosis found lights out in fridge. Installed 4 leds and now all lights burning bright , Job completed, RB"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ0
Near Harrisburg, Pennsylvania 17112
Fred G.
Job Details:
11/29/2022
was able to access unit and replace both the L/F and R/F switches as per previous visit. tested unit and found unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrs315sdhz05
Near Chesapeake, Virginia 23321
Anthony D.
Job Details:
11/29/2022
replaced valve tested unit is working as designed
We serviced a
KITCHENAID O.T.R MICROWAVE
Model KMHS120ESS11
Near Arlington, Virginia 22205
David J.
Job Details:
11/29/2022
CX complaint microwave light does not work underneath. After last visit found that control board diode melted and caused the light to not receive power. Ordered control board for return visit. Arrived today unplugged unit and removed old control board replaced with new reinstall all parts in powered up unit set time and tested microwave light. It now works on high and low. Tested all features of microwave. unit is now working as designed job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Arlington, Virginia 22204
Dustin F.
Job Details:
11/29/2022
"CX complaint: Unit stops cooling then freezes up. they have to thaw out the unit every few weeks to get it to workInspected unit, confirmed CX complaint, CX had Water laying all over the floor from the unit defrosting. Inspected evap harnass, found brown wire for defrost heater backed out. Defrost heater ohmed out good, thermistor ohmed out at 14k in slushy slowball snow with the unit unplugged(seems Good) replaced evap harnass and tested unit, unit now working as intended."
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Lancaster, Pennsylvania 17601
Justin L.
Job Details:
11/29/2022
"Was able to access unit, installed new control. Unit is working as designed. No further work needed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near York, Pennsylvania 17404
Bernard M.
Job Details:
11/29/2022
"When arrived, cx stated water has been dispensing. Dispensed several cups of water, found icemaker making and dispensing ice. No parts to replace at this time, the unit works as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Broadlands, Virginia 20148
Richard B.
Job Details:
11/29/2022
"CX complant. No ice dispensed and food freezing in fresh food section. Prior diagnosis found unit needs a ice container due to broken cog . Reduced temps to recomended in fresh food section last visit and installed new ice container this trip. Used ice from old container to assure ice is dispensing and CX stated no longer freezing in fresh food section. Job completed, RB"
We serviced a
KITCHENAID RANGE
Model KSIB900ESS3
Near Arlington, Virginia 22203
David J.
Job Details:
11/29/2022
Cx complaint sometimes touch panel would be unresponsive and lock it self. After last visit I found unit needed a need control display. Arrived today and powered down unit. Lifted cooktop and removed on control. Replaced with new one and powered unit back on. Tested with Cx and he saw it working. Unit is now working as intended. Job complete
We serviced a
WHIRLPOOL FREEZER
Model WRS321SDHZ08
Near Lancaster, Pennsylvania
Justin L.
Job Details:
11/29/2022
"Was able to access unit, unit evap was hard frosted over. defrosted evap and found loose heater wire. repaired heater wire installed thermister due to being out of range at 12k ohms and tested unit, unit works as designed no further work needed."
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Mechanicsburg, Pennsylvania 17055
Andrew S.
Job Details:
11/29/2022
Cx complaint is that the unit is not starting a cycle or filling with water. Upon arrvial I found an F7E1. I then ran the diag cycle and found that the unit is filling and draining but the basket is not moving during agitation or spin. I then tipped the unit back and found that the shield had worked its way loose from the gearcase and was laying on the floor. I caused the belt to slip off of the drive assembly. I was able to put the belt back on and resecure the cover. i then tested the unit and found that it is now functioning as intended. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Glen Allen, Virginia 23059
Jonathon C.
Job Details:
11/29/2022
"cx complaint, door swings open hard and ice falls out of ice chute when youpull you cup away. explained that the complaints she was having and working as designed and that she will have to call customer care. unit working as designed job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Virginia Beach, Virginia 23455
Zachery R.
Job Details:
11/29/2022
"cx complaint unit not making ice. checked unit. come to find defective icemaker. icemaker has proper voltage but not harvesting. checked wires under fc door, wires are good, quoted cx, replaced icemaker, tested, unit working as designed. advised cx to wait 24 hours to allow ice to form."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ02
Near Upper Marlboro, Maryland 20772
Andrew H.
Job Details:
11/29/2022
"Cx complaint unit is not making ice. I jumped out T and H on ice maker, water valve did not cycle. Tested resistance with meter, read 1.5 ohms, new valve read 188 ohms. Ice maker valve being out of spec could cause ice making/leaking issues. Replaced ice maker and water valve, jumped T and H to start harvest cycle, ice maker harvested and filled. Unit is now working properly."
We serviced a
KITCHENAID FREEZER
Model KRFF507HPS00
Near York, Pennsylvania 17404
Bernard M.
Job Details:
11/29/2022
"Replaced all parts per previous tech, ran 45 and icemaker filled, instructed cx to make sure ice is being dispensed into bin and not icing together. Unit checks good"
We serviced a
JENNAIR RANGE
Model JDS9865BDP23
Near Hydes, Maryland 21082
Justin S.
Job Details:
11/29/2022
cx says that when they use the left 2 burners the display shorts out. removed the left cartridge and turned the left knobs to spark and the unit is sparking good with the right burners and lighting. reinstalled and the left burners ignite. cx then said all the burners work but the oven cuts out the display. set the oven to preheat 350f and had all burners active. cannot duplicate the fault
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS342FIAW00
Near Annapolis, Maryland 21401
Alexander D.
Job Details:
11/29/2022
replaced rc door cam and hinge with cam. tested unit. unit is now working properly
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Mechanicsburg, Pennsylvania 17055
Andrew S.
Job Details:
11/29/2022
Per previous tech I was able to access and replace the control and console per SPW11498806. I then verified that the MS were transferred to the new componants. I then tested the unit and it is now functioning as intended. Jobc omplete.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Stephenson, Virginia 22656
Danny R.
Job Details:
11/29/2022
control panel was dented replaced checksok
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Spring Grove, Pennsylvania 17362
Drew B.
Job Details:
11/29/2022
cx complaint that unit is not going through cycle iu found the long fill no fill code cx had just gotten unit and didnt have hot on and instrucred how unit works with water supply inside 30 days unit now checkd good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHB00
Near Palmyra, Virginia 22963
Kyle A.
Job Details:
11/29/2022
Removed and replaced drier and compressor. Charged unit with nitro and it held 110psi. Charges with 4.5 oz of r134 and highside got hot. Unit is now as designed.
We serviced a
WHIRLPOOL DRYER
Model WED8500BW
Near Selbyville, Delaware 19975
Frederick R.
Job Details:
11/29/2022
CX cancelled appt at door
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Selbyville, Delaware 19975
Frederick R.
Job Details:
11/29/2022
replaced front door panel per prior diagnosis. Unit is now repaired and is working properly. Job is complete
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Front Royal, Virginia 22630
Ezra M.
Job Details:
11/29/2022
"noise during agitation, not finishing cycle. storing error f7e6, found actuator failed, arm seperated, not removing unit from spin. replaced actuator, calibrated and tested unit, working normally"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC7AS01
Near Brandywine, Maryland 20613
Andrew H.
Job Details:
11/29/2022
"Cx states bake cycle not working in upper oven. Pulled oven from wall, tested power to bake element and control board, tested control fuse. Bake element receiving 120 VAC, control fuse intact, control board only receiving 1.6 VAC. Checked breaker, breaker is working properly. Checked connections at junction box above oven, found melted wire nut at L1 in junction box. Replaced wire nut and entered diagnostic mode, found F1E0 (internal failure). i cleared error code and tested unit. unit is now working poperly and heating. cx paidn for service call with c/c"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Newport News, Virginia 23601
Carl A.
Job Details:
11/29/2022
"cx complaint of unit not advancing ,checked unit to find the following error code F8E1,found harness on hot water vavle not fully seated ,reseated connector tested and caibrated unit works as designed"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE254ESS1
Near Chesterfield, Virginia 23832
Joseph D.
Job Details:
11/29/2022
"CX complaint low was action on top shelf, did find gasket to top wash arm deformed and water shooting out the improper way, adjusted to rack to seperate level and wash action should resume properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Alexandria, Virginia 22314
Eric W.
Job Details:
11/29/2022
cx complaint was still not cooling for both ref & freezer we replaced the compressor and dryer filled unit with 2.72oz of r600 waited 5 mins then and tested unit everything tested great
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Parkville, Maryland 21234
Keith H.
Job Details:
11/29/2022
cx complaint is not heating inpsected unti and found an inconsitent spark i replaced spark mod tested at 4 different temps unit is working
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Stephenson, Virginia 22656
Danny R.
Job Details:
11/29/2022
replaced dich panel it was dcheckok
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near New Castle, Delaware 19720
Michael E.
Job Details:
11/29/2022
Replaced the capacitor as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Hagerstown, Maryland 21740
Ken M.
Job Details:
11/29/2022
Control replaced. Found no issue with the damper. Temperatures returned to factory defaults. Unit is working properly.