We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSO48QMB01
Near York, PA 17403
Drew B.
Job Details:
11/28/2022
cx complaint that unit is not cooing down in range again and when arrived had checked the fans and temps and foudn 18 in freeer with no full frost pattern and also 42 in rc section checked guages and called tehcline spoke to ED and had me turn unit off and equalize the psis to get 50 equal but dropped to 25 and said could be leak in system. was advised to purge qith 140 psi of nitrogen.. sr#7735002667; ordrng 1 2tech (two tech to move out)
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Sterling, VA 20166
Justin S.
Job Details:
11/28/2022
the unit is just locking and unlocking the lid when tested. replaced the lock with vs and rested. the unit is now locking the lid agitating spinning draining and filling correctly. the unit is now ready; ordrng 1 W11307244 (latch)
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW1
Near Ashland, VA 23005
Thomas B.
Job Details:
11/28/2022
Cx complaint unit is not working properly inspected unit removed and replaced the supplied parts tested unit now functions normally .
We serviced a
MAYTAG WASHER
Model WTW5000DW2
Near Bumpass, VA 23024
Thomas B.
Job Details:
11/28/2022
Cx complaint unit is not working properly inspected unit found agitator plate will not come off will need to break off. Wash basket is wobbly as can be pretty sure hub is the issue unable to confirm due to the agitator plate ordering parts washplate and hub for return qouted 398.16 cx paid 288.16 will still owe 110.00 for labor; ordrng 1 W10752283 (washplate) and 1 W10528947 (drive hub kit)
We serviced a
WHIRLPOOL DISHWASHER
Model IUD9500WX4
Near Germantown, MD 20874
Julian H.
Job Details:
11/28/2022
CX complaint about unable to selct start or trying to hard to make it work & not cleaning well put unit on a test mode noticed that motor runs but is not circulating cancelled cycle & open sump found chopper blocked cleared pc of glass test again now water is going all the way up has an older style balde with only 2 fins need updated also found an issue with ui CX PIF; ordrng 1 W10083957 (chopper assy) and 1 W10890671 (cntrl-elec ui)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Conway, SC 29527
Jason T.
Job Details:
11/28/2022
"Cx complaint, slow ice production during the test, verified vac voltage...installed icemaker from truck stock. Verified 2....6 second fills fill-harvest, working as designed.; ordrng 1 W11546935 (ICEMAKER JT VS), used 1 W11546935 (ICEMAKER) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Chevy Chase, MD 20815
Roberto I.
Job Details:
11/28/2022
"Replaced par ordered by prev tech. Ran a test cycle, the unit worked and spinned as designed."
We serviced a
KITCHENAID OVEN
Model JMW3430DP00
Near Washington, DC 20016
Dustin F.
Job Details:
11/28/2022
CX advised Oven is working ok now after i looked at his DW. No work done. no service fee charged.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Haymarket, VA 20169
Ezra M.
Job Details:
11/28/2022
"no ice. leaking on floor. checked temps, fc compartment at 4 in top drawer between food, ice bucket at 19 degrees, ff compartment at 38 degrees between food on middle shelf. ice maker has water in mold, fc ice maker has some ice. called techline, spoke with andrew, 7735136705ice maker test 56, E0. test 15, optics working properly. test 37, 01,; ordrng 1 WPW10675033 (cntrl-elec)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Chesapeake, VA 23322
Zachery R.
Job Details:
11/28/2022
"cx complaint unit has burning like smell. checked unit, nmo fsults, present. checked motor, motor is covered in oil leaking from bearing. called whirlpool safety. advised safety of findings. quoted cx. cx unsure about repair atm, advised cx ticket is open for 30 days. cx is calling whirlpool to possibly get parts and labor auth."
We serviced a
MAYTAG DRYER
Model MED3500FW1
Near Elizabethtown, PA 17022
Justin L.
Job Details:
11/28/2022
cx address is located at apartment building. located office but no answer at the door and unable to locate any maintence personel. Located apartment and unit belongs to tenant. cx wanted maintence to clean vents before we service and will have it professionally cleaned and then reschedule.; saved tckt
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Chantilly, VA 20151
Justin S.
Job Details:
11/28/2022
the unit is not heating in cycle. found the mag is open. replaced the mag with vs and retested. the unti is now heating good. the unit is now ready; ordrng 1 W11391712 (mag)
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Fairfax, VA 22030
Justin S.
Job Details:
11/28/2022
the unit is not locking the door. found the door lock is getting voltage. replaced the door lock with vs and retested. the unit is draining and spinning good. the unit is now good
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ0
Near Yorktown, VA 23690
Carl A.
Job Details:
11/28/2022
"cx complaint of unit not heaitng,checked unit to find dioed arching ordering parts for repairs; ordrng 2 W11256462 (High-Voltage Diode)s and 1 W11391712 ( Magnetron) and 1 W10850446 (capactr-mg)"
We serviced a
KITCHENAID RANGE
Model KFGG500ESS3
Near Bel Air, MD 21014
Brian R.
Job Details:
11/28/2022
came out to replace parts. broke unit down to replace pars and went to remove igniter and plug fell off as well as was bent out from rail. may of been part of the lighting isses. replaced sensor and put unit back and together and tested to 400. unit lit on 1st and 2nd clicks and heated quick as well as in range. cx said they will bake a few times and see how unit does. unit checks. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Woodbridge, VA 22193
Tanner B.
Job Details:
11/28/2022
"Called Tyrone from maintence to inform him eta/ what unit was being repaired for today so he could make unit accessible.. He stated he needs to cancel todays appt, he has a gym full of broken units and 10 new ones wpl sent . needs to inventory units and reach back out; ordrng 1 look (look)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Tracys Landing, MD 20779
Shawn D.
Job Details:
11/28/2022
cx complaint pantry temp is all over the place said meat went bad to fast had list of temps since she got a new thermometer and a noise humming she said it makes. inspected unit and fridge is at 37 set to 35 freezer 1 set to 0 pantry temps 36 then checked cx chart and pantry temps seeem ok. i opened alll doors till unt started running and let i run for 20 minutes and unit sounds good at this time no noisse. i asked cx to record noise if it comes back. unit is working at this time
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFH01
Near Washington, DC 20009
Mitchell H.
Job Details:
11/28/2022
"cx complaint unti is now freezing items in fridge section. found units freezer was 20 degrees and no food in fridge to test temps. unit has ball of ice on evap indicating low charge. unit has SS leak, ordeirng evap and couplers for return visit. 2 ct SS on return; ordrng 1 W11578004 (evap) and 1 W11504450 (coupler) and 1 W11506619 (coupler) and 1 W11109499 (drier) and 1 W11504445 (coupler) and 1 W11504447 (coupler) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL RANGE
Model WFE715H0ES0
Near Columbia, MD 21046
Robert L.
Job Details:
11/28/2022
"cx complaint switchs not allowing to change setting, found LR,RR and RF staying on high not cycling off , LF not coming on til medium then flickers , knob warped due to switch issue, also display on right side is dimming, ,ordering ordering main control, knob and 4 switches; ordrng 1 WPW10340308 (cntrl-elec) and 1 W10917724 (switch-inf LR) and 1 W10911303 (switch-inf RR) and 2 W10857622 (switch-inf LF RF)s and 1 W10854249 (knob)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Frederick, MD 21703
Ricardo S.
Job Details:
11/28/2022
"customer complains of a plastic smell after a plastic knife fell into the warmer and melted, customer removed the knife from the warmer and ran a cleaning cycle, but the unit still has the bad smell.. order parts; ordrng 1 W10703867 (heater)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Easton, MD 21601
Emmanuel R.
Job Details:
11/28/2022
"Cs unit doesnt want to turno n, confirmed complaint, control is not repsonding to input from Ui. Control is unresponsive. Ordering control.; ordrng 1 W11544680 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Leesburg, VA 20175
Justin S.
Job Details:
11/28/2022
"brown wire has come out of the harness connection. reconnected and the unit is now good.; ordrng 1 W11546681 (harness), used 1 W11546681 (harness) from stock"
We serviced a
KITCHENAID FREEZER
Model KRFF507HPS00
Near Alexandria, VA 22315
Lloyd B.
Job Details:
11/28/2022
Cx complained the units lights did not work. Inspected the unit and found the freezer led did not work. Installed new led and tested and there are now ligjhts. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Williamsburg, VA 23185
Carl A.
Job Details:
11/28/2022
"cx complaint of door not being able to open all the way,checked unit to find the kick plate sitting correctly,found that the kick plate is deformed in on top portion causeing the door to be hard to open,ordering part needed for repairs; ordrng 1 WPW10713153 (grille)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Sterling, VA 20164
Christian C.
Job Details:
11/28/2022
Cx complaint unit is not cooling in both sections. Inspected unit. Unit has been unplugged for a while. When plugging back in unit compressor tries to run then clicks off. Installed start relay. Issue still persists. Unit is pulling around 8.01amps when compressor tries to run. Ordering compressor. Compressor not in stock at upper marlboro and whirlpool. SS repair 2 count.; ordrng 1 W11580057 (compressor) and 1 W11504415 (compressor coupler) and 1 W11504431 (compressor coupler) and 1 W11506619 (compressor coupler) and 1 W11109499 (drier) and 1 W11504433 (drier coupler) and 1 W11504447 (drier coupler) and 1 W11506635 (coupler) and 1 look (look)
We serviced a
KITCHENAID DISHWASHER
Model KDTM704ESS1
Near Gaithersburg, MD 20878
Julian H.
Job Details:
11/28/2022
replaced adjuster on lh side & working
We serviced a
WHIRLPOOL DBL WALL OVEN
Model n/a
Near Middletown, DE 19709
Frederick R.
Job Details:
11/28/2022
Cannot service unit because I could not verify MS#. Unit is 16yrs old and MS label is completely worn off. Elderly lady in process of selling house and moving and could not find the paperwork for model#. Told her if she found to give us a call and provided her with a TY card with our number. Did not charge because no services were provided
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Chesterfield, VA 23832
John P.
Job Details:
11/28/2022
"CX complaint unit not cooling, tell Nina with bad compressor and possibly leaking evaporator.; ordrng 1 W11547313 (Compressor) and 1 W11550396 (Evap) and 1 W11109499 (Dryer) and 1 3ctss (3ct ss) and 1 WPW10270394 (Cover)"
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES1
Near Mechanicsville, VA 23116
Jonathon C.
Job Details:
11/28/2022
"cx complaint, not maintaining heat. tested unit, verified complaint. found bake element not heating. verified power. ordering bake element. element replaced OOW less than a year ago, element is covered by our parts warranty. cx paid service call, labor, and shipping at 245 total resched for 12/9/22; ordrng 1 W10779716 (elmnt-bake)"
We serviced a
JENN-AIR DISHWASHER
Model JDPSS245LX0
Near Millersville, MD 21108
Alexander D.
Job Details:
11/28/2022
"cx complaint unit wasnt starting but is working now. shortly after starting unit, it would beep and flash clean light. cx said her son looked at it and pulled it out and did something to get it to work but not sure what and he said there was no errors. cx said unit has been working ever sine. inspected unit, no errors. test cycle ran correctly. cannout recreate isssue at this time, everything checks good. advised cx to monitor and call back if issue happens again. if cx calls back, preid control(W11572094)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Rockville, MD
Roberto I.
Job Details:
11/28/2022
"CX complaint no ice.Ran icemaker test, found it stick in the home position. Attempted to start it few times until harvested, but was noisy and slow. Ordering icemaker W11546935. Return visit 12/9/22; ordrng 1 W11546935 (icemaker) and 1 look (look)"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKZ0
Near Alexandria, VA 22315
Lloyd B.
Job Details:
11/28/2022
Cx complained the unit wouldn't start. Inspected the unit and found a few buttons did not work. Installed new console and tested and the unit now works as designed. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model KMHC319ESS06
Near Bowie, MD 20721
David J.
Job Details:
11/28/2022
CX complaint when microwave is running they hear a creaking noise. Inspected unit and attempted to heat paper towel which work properly. But while using it hurt small clicking noise underneath of microwave. Sound is coming from turntable motor and needs to be replaced. Ordering part for return visit and scheduled follow up appointment.; ordrng 1 WPW10466420 (Turn table motor) and 1 Look (Look)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Washington, DC 20011
Samuel R.
Job Details:
11/28/2022
cx complaint unit is not latching.inspected unit and could confirm.found stricker had failed.rep;aced stricker and tested unit.now working properly
We serviced a
JENN-AIR RANGE
Model JGRP548HM00
Near Lititz, PA 17543
Justin L.
Job Details:
11/28/2022
As per previous visit was able to access unit and replace parts. During replacement 2 of the burner screws seized and broke and will need replaced. Found defect in new burner and will need to reorder. Collected for screws and will collect labor on return. Office will need to call in and set return with cx; ordrng 1 W11319673 (left center surface burner) and 2 W11323261 (screw)s
We serviced a
JENNAIR REFRIGERATOR
Model JS48NXFXDE01
Near Pikesville, MD 21208
Keith H.
Job Details:
11/28/2022
first cx has extended warranty but that info not given. cx complaint is doors not coming clean. insepcted unit i didnt see any oxidation or rust..its more jus discoloration. cx would like new panels but JA has to make determination because panels arent available for order
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Charlottesville, VA 22901
Kyle A.
Job Details:
11/28/2022
Cx complaint of unit not washing. Did confirm splutch has thrown iron ring and gearcase is leaking oil. Will need to return to replace both.; ordrng 1 W11449841 (Gearcase) and 1 W10734521 (Shifter) and 1 2count (2count)
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS0
Near Middletown, DE 19709
Frederick R.
Job Details:
11/28/2022
CX complaint is error code for fan. Inspected tested and found that after unit runs for about 5 mins it displays an F8E0 code for cooling fan too slow and the unit will not work. Ordering cooling fan. Quoted CX $363.28 for repair. She paid $258.28 by check#1399. CX owes $110 upon completion of job. Cannot reschedule due to part availability; ordrng 1 W11107275 (fan-blwr)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Midlothian, VA 23113
Joseph D.
Job Details:
11/28/2022
" found unit with squeeling slider, replaced squeeling slider and unit no longer squeeling."
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFH01
Near Washington, DC 20009
Mitchell H.
Job Details:
11/28/2022
"cx complaint unti is now freezing items in fridge section. found units freezer was 20 degrees and no food in fridge to test temps. unit has ball of ice on evap indicating low charge. unit has SS leak, ordeirng evap and couplers for return visit. 2 ct SS on return; ordrng 1 W11578004 (evap) and 1 W11504450 (coupler) and 1 W11506619 (coupler) and 1 W11109499 (drier) and 1 W11504445 (coupler) and 1 W11504447 (coupler) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL RANGE
Model AGR5330BAS3
Near Alexandria, VA 22302
Lloyd B.
Job Details:
11/28/2022
Cx complained the unit did not heat. Inspected the unit and found the control was locked. Unlocked and tested and the ignitor came on and the unit heated to 350 degrees. Job complete
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFH01
Near Washington, DC 20009
Mitchell H.
Job Details:
11/28/2022
"cx complaint unti is now freezing items in fridge section. found units freezer was 20 degrees and no food in fridge to test temps. unit has ball of ice on evap indicating low charge. unit has SS leak, ordeirng evap and couplers for return visit. 2 ct SS on return; ordrng 1 W11578004 (evap) and 1 W11504450 (coupler) and 1 W11506619 (coupler) and 1 W11109499 (drier) and 1 W11504445 (coupler) and 1 W11504447 (coupler) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Stephens City, VA 22655
Danny R.
Job Details:
11/28/2022
installed control didnt need other part ran diag 3 times ran fine
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near West Friendship, MD 21794
Marc M.
Job Details:
11/28/2022
"cx complaint unit has never dispensed detergent from the load and go assembly. inspected unit and found load and go container visibly full. checked ui and found it to show the 'dispenser level 100%' full, and cycle does appear to be selected. checked and found unit set to 8x concentration. checked and found detergent pump activates during testing. was able to confrim pump opperation multiple times. unit appears to be opperating at this time."
We serviced a
KITCHENAID RANGE
Model KFGG500ESS3
Near Bel Air, MD 21014
Brian R.
Job Details:
11/28/2022
came out to replace parts. broke unit down to replace pars and went to remove igniter and plug fell off as well as was bent out from rail. may of been part of the lighting isses. replaced sensor and put unit back and together and tested to 400. unit lit on 1st and 2nd clicks and heated quick as well as in range. cx said they will bake a few times and see how unit does. unit checks. job complete.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Townsend, DE 19734
Frederick R.
Job Details:
11/28/2022
"Cx complaint is WM will not change cycles. Inspected/tested and found lid lock not locking. Replaced from pre-id. During testing heard grinding noise. Looked under unit and found gearcase oil all under bottom of unit. Unit needs gearcase, capacitor, splutch, belt, motor and returning with pre-id actuator. This will be a 2 ct gearcase job. Cannot reschedule due to part availability; ordrng 1 W11454734 (gearcase) and 1 W11283592 (motor-drve) and 1 W11239857 (belt) and 1 W11395618 (capacitor) and 1 WPW10427633 (pulley shield) and 1 W10721967 (splutch) and 1 look (look)"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC
Near Richmond, VA 23236
Joseph D.
Job Details:
11/28/2022
"found unit on control lock, cleared drain line, reset calibrated, unit now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near ,
Michael E.
Job Details:
11/28/2022
CX complaint: both door are rusting. Inspected and verified complaint. I documented both doors in pics. Ordering FC and RC doors. We will need to coordinate return visit for when CX is here (vacation home). May need to coordinate wityh CX on direct to CX shipping also. Cannot reschedule due to SO parts.; ordrng 1 W11575716 (dor fip) and 1 LW10638683 (dor-fip)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Leesburg, VA 20176
Ricky E.
Job Details:
11/28/2022
7-4 6-3 7-9 customer stated that the unit made a loud sound and then wouldnt spin. fnd control faulty and a mechanical failure att he gearcase... need parts...; ordrng 1 w11419171 (control) and 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 w11449841 (gearcase) and 2 2callcount (2 call count)s
We serviced a
KITCHENAID DISHWASHER
Model KDFE204ESS2
Near Front Royal, VA 22630
Ezra M.
Job Details:
11/28/2022
"rails working properly, found issue was with manifold not clipped into brackets behind top rack, not staying in place, not always allowing top rack to go all the way back.replaced sump and motor assy, ran test cycle. no leaks, no errors"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Charlottesville, VA 22901
Kyle A.
Job Details:
11/28/2022
Cx complaint of unit not washing. Did confirm splutch has thrown iron ring and gearcase is leaking oil. Will need to return to replace both.; ordrng 1 W11449841 (Gearcase) and 1 W10734521 (Shifter) and 1 2count (2count)
We serviced a
KITCHENAID ICE MAKER
Model KUIX335HPS00
Near Fairfax, VA 22030
Carl R.
Job Details:
11/28/2022
"Cx complaint is, Not Making Ice - Powering On -Freestanding Ice Maker.. inspected unitband heard the recirculation pump grinding from no water being generated through the system. Removed parts and replaced recirculation pump. Reinstalled all parts. Retested unit and still no water flow. Removed water filter and some water did go through the system. Ordering water valve.W10897719.; ordrng 1 W10897719 (Tribs)"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near West Manheim Township, PA 17331
Sal R.
Job Details:
11/28/2022
CX complaint was that the utni would not spin out. I found that the the splutch pulley had dropped due to the nut backing off. I was able to secure the nut with lock tight and unit test good.; ordrng 1 LOOK (LOOK)
We serviced a
WHIRLPOOL DRYER
Model WTW8900BC0
Near Bowie, MD 20720
David J.
Job Details:
11/28/2022
Cx cancelled appt needs vent cleaned professionally. He thought we cleaned vents
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Washington, DC 20011
Samuel R.
Job Details:
11/28/2022
cx complaint unit is not latching.inspected unit and could confirm.found stricker had failed.rep;aced stricker and tested unit.now working properly
We serviced a
WHIRLPOOL FREEZER
Model WZF57R16FW08
Near Charlottesville, VA 22901
Eric F.
Job Details:
11/28/2022
Confirmed cx complaint unit making loud vibrating noise. Found compressor cooling fan making intermittent vibration noise. Ordering fan and blade.; ordrng 1 W10574477 (motor-evap) and 1 WP2169142 (evaporator fan blade)
We serviced a
WHIRLPOOL RANGE
Model KFGC506JSS01
Near Saint Leonard, MD 20685
Robert A.
Job Details:
11/28/2022
"Cx complaint that the center front burner does not light. I inspected the unit to confirm the complaint. I found that the other burners work fine but the front center burner take a few seconds to light and sometimes does not light at all. The ignite is flashing but is not making contact with the burner head. I removed the burner head and cleaned off the area around and near the ignitor. The burner began to ignite better, however the center front burner head still needs to be replaced. I'm ordering the part for the return visit.; ordrng 1 W11344742 (center front burner head)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Denton, MD 21629
Emmanuel R.
Job Details:
11/28/2022
"Replaced water valve and tested unit, unit is now working properly."
We serviced a
MAYTAG RANGE
Model MER6600FZ3
Near Stevensville, MD 21666
Emmanuel R.
Job Details:
11/28/2022
"Cs unit doesnt heat over 100 degrees and light wont go off. Confirmed complaint, I found a couple loose connection at the control board. Once i secured all the connection it restored full function of unit. Unit is now working as deisgned,."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS970CIDM00
Near Reisterstown, MD 21136
Keith H.
Job Details:
11/28/2022
installed new door. and when i tested functions i found the water line is cracked that comes with door have to reorder need 2nd tech for help; ordrng 1 LW10755706 (dor-fip)
We serviced a
WHIRLPOOL WASHER
Model WED4815EW
Near Alexandria, VA 22306
Justin S.
Job Details:
11/28/2022
cannot find this unit. still shows active in the lowes system; saved tckt
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ3
Near Abbottstown, PA 17301
Sal R.
Job Details:
11/28/2022
"Per the previouse tech, i was able to access and replace the cooling fan. I found the unit to be opperating as designed. UNit test good."
We serviced a
WHIRLPOOL FREEZER
Model WZF57R16FW08
Near Charlottesville, VA 22901
Eric F.
Job Details:
11/28/2022
Confirmed cx complaint unit making loud vibrating noise. Found compressor cooling fan making intermittent vibration noise. Ordering fan and blade.; ordrng 1 W10574477 (motor-evap) and 1 WP2169142 (evaporator fan blade)
We serviced a
KITCHENAID COMPACTOR
Model KUCC151EWH0
Near Suffolk, VA 23434
Zachery R.
Job Details:
11/28/2022
"cx complaint unit not compacting, also have to hold switch on in order to get unit to attempt to compact. checked unit, while compacting unit makes thumping noise as if gear is slipping. checked gear, gear is good, checked switch, switch is good. checked motor, motor is good, come to find debris in unit not allowing unit to compact, removed debris, tested, un it working as designed. cx paid in full by check"
We serviced a
JENNAIR COOKTOP
Model JGD8130ADS
Near Severn, MD 21144
Alexander D.
Job Details:
11/28/2022
cx complaint rear burners not igniting. inspected unit and verfied complaint. LR burner has no spark. RR burner has spark and is igniting but noticed everyonce in awhile it misses a spark. switched cartridges and issue stayed with the cartridge. found crack in ignitor wire insulation where its touching the burner tube. covered bare spot with electrical tape and tested. burner now sparking and igniting everytime. wrapped rear ignitor wire in other cartridge where it could touch ground also. tested and all ignitors sparking and igniting immediately everytime now. unit is now working properly.
We serviced a
WHIRLPOOL ICE MAKER
Model KUID308ESS2
Near Harwood, MD 20776
Shawn D.
Job Details:
11/28/2022
"ran diag unit built a full frost patttern so ran on normal opperation water level seemed low then when water went onto evap plate it cycled fast made a small brick of ice. unit is not filling with enough water the level sensor is off. cleaned evap plate grabbed pump from v/s and installed and tested and now unit built a good solid brick of ice ad dropped very slowly continued making ice but unit needs to be cleaned with the cleaner water here is not good,. informed cx to run affresh cleaner every 2 months through ice maker. unit is good; ordrng 1 W11542867 (pump SD V/S), used 1 W11542867 (pump SD V/S) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near ,
Michael E.
Job Details:
11/28/2022
CX complaint: both door are rusting. Inspected and verified complaint. I documented both doors in pics. Ordering FC and RC doors. We will need to coordinate return visit for when CX is here (vacation home). May need to coordinate wityh CX on direct to CX shipping also. Cannot reschedule due to SO parts.; ordrng 1 W11575716 (dor fip) and 1 LW10638683 (dor-fip)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW04
Near Gainesville, VA 20155
Justin S.
Job Details:
11/28/2022
the unit is making a lot of noise when plugged in. found thew noise is from the evaporator fan. replaced the evaporator fan with vs and retested. the unit is now ready; ordrng 1 W11499658 (fan)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Charlottesville, VA 22902
Kyle A.
Job Details:
11/28/2022
Installed valve and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL DRYER
Model WED6620HW0
Near Greenwood, VA 22943
Kyle A.
Job Details:
11/28/2022
Installed parts and tested unit and unit is now as designed.; ordrng 1 Note (Note)
We serviced a
MAYTAG WASHER
Model A612
Near Reading, PA 19610
Drew B.
Job Details:
11/28/2022
cx complaint that unit is not washing and goung through the cycle i found the oil dripping under the unit coming from the clutch brake. looling up parts found the unit to be NLA and no service can ber perfomed; ordrng 1 200835 (brake rotor bearing)
We serviced a
WHIRLPOOL FREEZER
Model ASI2175GRS07
Near Glen Burnie, MD 21061
Eric W.
Job Details:
11/28/2022
"cx complaint is not cooling, ice builds up in freezer fridge and freezer every 2 weeks, happened 3 times we took the eavp covor off and melted the ice on the eavp and checked the brown wire to see if that wires was loose, after the check we confirm the wire wasnt loose oin the unit then we omed out the thermstat which omed out at 9.0 so after making sure everythin was working we opoened up the frige and seen if the control board had the double sticker which it did so we are ordering a new control; ordrng 1 W11546690 (control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN506ESS01
Near Owings Mills, MD 21117
Keith H.
Job Details:
11/28/2022
cx complaint is no lights inspected unit and repalced all LEDs with updated LEDs unit is working
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Stephens City, VA 22655
Danny R.
Job Details:
11/28/2022
installed control didnt need other part ran diag 3 times ran fine
We serviced a
WHIRLPOOL DRYER
Model WED6620HC1
Near Newport News, VA 23608
Carl A.
Job Details:
11/28/2022
"cx complaint of unit maknig nosie,checkedu nit to find rollers and ilder roller failing replaced all parts needed for repairs tested unit works as designed; ordrng 1 279640 (pulley,idler CA / VS), used 1 279640 (pulley,idler CA / VS) from stock"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Lewes, DE 19958
Michael E.
Job Details:
11/28/2022
"CX complaint: F0E9 error code. Tested and verified complaint. On previous visit the tennant was on site and she was not successful downloading the update. On this visit, the owner was here and she downloaded the app and we were able to get the software update downloaded. Called WPTL to document what was done. Unit is working properly. Job is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Chesterfield, VA 23832
John P.
Job Details:
11/28/2022
"CX complaint unit not cooling, tell Nina with bad compressor and possibly leaking evaporator.; ordrng 1 W11547313 (Compressor) and 1 W11550396 (Evap) and 1 W11109499 (Dryer) and 1 3ctss (3ct ss) and 1 WPW10270394 (Cover)"
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Chantilly, VA 20151
Justin S.
Job Details:
11/28/2022
"the unit is not locking the door in any cycle. found the door lock is getting voltage. replaced the lock with vs and retested. the unit is now locking the door draining and spinning good. the unit is now ready; ordrng 1 W11316250 (latch), used 1 W11316250 (lock) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS03
Near Sterling, VA 20166
Christian C.
Job Details:
11/28/2022
Installed fill tube. Tested IM. IM filled.
We serviced a
WHIRLPOOL DISHWASHER
Model KUDS30IXSS8
Near North Garden, VA 22959
Kyle A.
Job Details:
11/28/2022
Cx complaint of uniy not washing. Did confirm wash motor seized and over heating. Will need to replace wash motor. Cx is going to think over estimate.; ordrng 1 WPW10780877 (Sump assembly)
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Powhatan, VA 23139
Jerod R.
Job Details:
11/28/2022
replaced ordered door and tested unit is now fully functional
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Severna Park, MD 21146
Alexander D.
Job Details:
11/28/2022
"cx complaint RH door gasket tearing. inspected unit and verified complaint. left side looks good. replaced rh door gasket, fluffed gasket with heat gun. tested unit. unit is now working properly"
We serviced a
WHIRLPOOL DRYER
Model WED6620HW0
Near Greenwood, VA 22943
Kyle A.
Job Details:
11/28/2022
Installed parts and tested unit and unit is now as designed.; ordrng 1 Note (Note)
We serviced a
WHIRLPOOL DRYER
Model WGD5605MC0
Near Bethesda, MD 20816
Roberto I.
Job Details:
11/28/2022
"CX complaint not heating.Confirmed complaint. Removed front and ran a cycle, found burner working with short cycles. Ran diag, found F3E2 error. Replaced moisture harness using v/s part. Ran the unit, the error didn't come back, but the burner worked with short cycles again. Ordering high limit thermostat WP3391912, flame sensor WP338906, coil 279834 and control board W11603806. *2 TECH** per stacked unit; ordrng 1 WP3391912 (high limit thermostat) and 1 WP338906 (flame sensor) and 1 279834 (coil) and 1 W11603806 (control board) and 1 WPW10298258 (moisture harness (RI van stock)) and 1 2 tech, used 1 WPW10298258 (moisture harness) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVBL5
Near Crofton, MD 21114
Shawn D.
Job Details:
11/28/2022
"cx complaint unit not making ice. inspected uni and conifmred no ice, found ehater bad on ice maker. grabbed ice maker from v/s and tested and cycled plus filled with water.; ordrng 1 W10884390 (ice maker SD V/S 88.93), used 1 W10884390 (ice maker SD V/S) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC604FSS00
Near Richmond, VA 23233
Jerod R.
Job Details:
11/28/2022
replaced ordered part unit is now fully functional and working as designed
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Chantilly, VA 20151
Justin S.
Job Details:
11/28/2022
the unit is not washing. the unit needs the sump and the control; ordrng 1 W11462461 (control) and 1 W11460946 (sump)
We serviced a
WHIRLPOOL WASHER
Model WTW7300DW0
Near Milford, DE 19963
Michael E.
Job Details:
11/28/2022
CX complaint: not agitating. Tested and verified complaint.n I found slider magnet had slid down and gearcase leaking oil. I quoted CX price to replace the gearcase and slider. CX decided not to repair at this time. CX paid 120.00 for service. Job is complete
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH06
Near Frederick, MD 21702
Ricardo S.
Job Details:
11/28/2022
"I got here, I talked to a lady in the electrical appliances department and I explained to her that I need to fix a fridge, she went to ask her supervisor and they don't have any service for any fridge; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSO48QMB01
Near York, PA 17403
Sal R.
Job Details:
11/28/2022
I was able to assist DB .; saved tckt
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Reva, VA 22735
Eric F.
Job Details:
11/28/2022
"Confirmed cx complaint unit making rumbling noise, end chime not ringing. Checked unit. found that rotor mounting screw had come loose and fallen out of bottom of assembley. Remounted screw, unit no longer rumbling. Ordering UI to address failed speaker issue.; ordrng 1 W11478526 (panel, UI)"
We serviced a
WHIRLPOOL DRYER
Model WGD4950HW0
Near Joppatowne, MD 21085
Neil H.
Job Details:
11/28/2022
replaced the motor and blower unit checked good.
We serviced a
KITCHENAID COMPACTOR
Model KUCC151EWH0
Near Suffolk, VA 23434
Zachery R.
Job Details:
11/28/2022
"cx complaint unit not compacting, also have to hold switch on in order to get unit to attempt to compact. checked unit, while compacting unit makes thumping noise as if gear is slipping. checked gear, gear is good, checked switch, switch is good. checked motor, motor is good, come to find debris in unit not allowing unit to compact, removed debris, tested, un it working as designed. cx paid in full by check"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Newark, DE 19702
Andrew W.
Job Details:
11/28/2022
"Cx complaint is ice maker not working again. inspected and verified complaint. found ice maker visibly broken and large block of ice above the ice maker. believe there is a defect in the fc door which allowed more water to enter the ice maker tray and cause a build up of ice that will now keep the ice maker from twisting to dispense which broke the ice maker. the excess water has caused ice to form and break the auger/coupler and down to the motor. Ordering fc door, ice bin, coupler, shaft, chute, seal, motor, UI, and dispenser, and returning with ice maker. cannot reschedule due to authorization needed. informed cx on what to do when door arrives.; ordrng 1 LW11026425 (dor-fip) and 1 W11244434 (ice-contnr) and 1 WP2220458 (coupler) and 1 WPW10258544 (shaft) and 1 WPW10293212 (chute) and 1 WP2198628 (seal) and 1 W11202789 (motor) and 1 W11518204 (UI) and 1 W11423784 (dispenser)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Gambrills, MD 21054
Eric W.
Job Details:
11/28/2022
cx complaint was popping or cracking noise - refrigerator found water line tapping on unit
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JB3
Near Fairfax, VA 22030
Justin S.
Job Details:
11/28/2022
the left 2 infinite switches are broken off in the knobs. the unit needs the knobs and switches; ordrng 1 WPW10434452 (switch-inf) and 1 WP3149404 (switch-inf) and 1 WP3149400 (switch-inf) and 2 W11158169 (knob)s
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Lewes, DE 19958
Michael E.
Job Details:
11/28/2022
Replaced sump assembly as per previous diagnosis. Tested unit ajnd it is now working properly. Job is complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Charlottesville, VA 22903
Kyle A.
Job Details:
11/28/2022
Cx complaint of unit leaking out the front of unit. Did confirm rc drain pan warped causing water to spill out. Ordering drain pan.; ordrng 1 W11457241 (Drain pan)
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Fredericksburg, VA 22408
Robert W.
Job Details:
11/28/2022
Replaced valve unit is working properly.
We serviced a
WHIRLPOOL FREEZER
Model WRX988SIBM03
Near Owings Mills, MD 21117
Keith H.
Job Details:
11/28/2022
repalced ice bin. icemaker and fan already working didnt see a need to replace..found no icemaekr errors