cx complaint fan takes hours to turn off. arrived to find unit was just turned off and is too hot to work on. rescheduled cx for next wed. 7/27/22; schdld next appmnt for 7/27 WED !

"called techline and found rc evap thermister is still reading off 3.1 k fully encased in ice as evap is fully overfrosted again. replaced rc evap thermister after verifying new sensor reads good 8.7k in a glass of ice water"

cx compolaint unit wouldnt complete cycle.insoected unit and got error code f0e5 and f0e3.recalibrated unit and tested unit.unit went through all steps.unit is now working properly and adidvesd cx on how to properly load machine

Cx complaint is the unit is not draining. Inspected unit and found F9e1 long drain error code. I selected drain and could not here pump turn on. I checked drain pump and found drain pump wire connector had a loose connection at the pump. I reseated the connector and the drain pump turned on and pumped all the water out of the tub. I cleared code and ran a test cycle. Unit is now working properly.

"CX complaint is the unit isnt working. Inspected unit and found the console giving error F2E1 stuck key cycled power and checked connections, Cycled power back on and error keeps popping up wont let me get unit into diag unit will need console. Ordering Console; ordrng 1 W11236899 (Console)"

installed new slider and tested unit door now closing

"replaced display, ribbon connector and display harness. unit display is not powering on. called techline and spoke with Austin sr#7734046842. found P6 did not have a harness connected to it. P9 had the wire harness that belongs in P6. advised to replace control. ordered control.; ordrng 1 W11100513 (control) and 1 W11233072 (screw) and 1 W10664316 (clip)"

"cx complaint the rf burner not sparking but when turned the other ones spark as normal new spark module needed.; ordrng 1 74009098 (module,spark) and 1 W10643270 (holder-orf)"

CX Complaint is the unit isnt making ICE. Inspected unit and found no error codes for IM ran harvest test and IM is harvesting properly checked temp in FC and temp is good FC fan is making a strange noise also found the Icebox fan motor not running when toggled on in diag IM heater is getting power but not heating and also found door gasket isnt sealing right RC door. Ordering Door gasket and IM heater and will use icebox fan and FC fan on return.; ordrng 1 W10846057 (Door gasket) and 1 W11087201 (Heater)

installed part. unit working properly.

Replaced part and ran a test cycle. The unit worked as designed

installed parts. if cx calls back pre id ice bin & cover WPW10558423 & W11210541 & WPW10169511

"cx complaint of rc ice maker not porducing ice. Checked unit and ice maker has code e5. Checked ice maker tray, no cubes in tray or water. Ran harvest and completed harvest, Performed fill and ice maker filled. Ice maker thermistor no good. ran ice box fan through test mode and found it to pulse on low and not pick up speed, bad windings in fan.; ordrng 1 W11579560 (ice maker)"

cx stating no parts were installed on front door as i took off the oven gasket. cx is arguing with me about the service. ordering door bracket.; ordrng 1 W11105139 (bracket)

"CX complaint is the unit FC door not closing. Inspected unit and found the screw securing bracket to FC wall is loose, When door is closed slide it hitting screw not allowing door to close. Tighten screw and tested FC door and door is now closing properly."

"replaced element with the rework, unit cks ok.."

"CX complaint FRIGE RC warm temps, Cleared all ice. RC evap has signs of freon leak. Mastic is falling apart & corroded copper lines. See SDpics. Ran test 38 100%. Only 1st row of evap is frosting. Cleared drain hole. Check condenser for leak. 3CountSealSyst Labor60months /Parts120months > JJ; ordrng 1 3CountSealSyst (3CountSealSyst) and 1 W10865322 (evaporator RC) and 1 W11109499 (drier-tube) and 1 W10865728 (condenser) and 4 W10913906 (coupler)s"

"customer stated that the units dispenser was not dispensing rince aid. fnd no errors stored at the ui, reset power and reset the control.. visually ckd the dispenser and fnd that it was dispensing rince aid... unit cks ok.."

"CX complant. No ice. Prior diagnosis found unit needs filter head and possibal valve , Installed filter head and tested unit. Resivoir fills to top and water is flowing across evap plate, Job completed, RB"

"leaking. ran diag cycle, no leaks, ran heavy duty cycle, unit did not leak until spin cycle, when it started a slow drip between gearcase and tub. motor and gearcase both extremely hot to touch. ordering motor, gearcase and tub.; ordrng 1 W11219115 (tub) and 1 W11454734 (gearcase) and 1 W11497303 (motor)"

replaced the ice maker and installed filter cycled i/m maker filled properly and test good.

cx complaint ice maker not working. arrived to find ice maker turned off mid cycle. turned on ice maker started to work then motor locked up. replaced ice maker and tested unit working as designed

"CX complaint frost in the Fc, Rc too cold on the back.Inspected unit, found freezer doo too low not sealing on the top and compressor running all the time. Raised door by installing washer from v/s. Formed gasket, made it seal properly all around the door.; ordrng 1 wp489467 (washer (RI van stock)), used 1 wp489467 (washer) from stock"

"cx complaint no operation, checked unit found no error code, lid latch failed in diagnostics, inspected latch and harness, latch became operational, also found oil laking from gearcase, quoted cx parts W11393685 gearcase W10734521 slider, W10810403 latch, cx unsure if repair or replace at this time."

"Replaced IM , cleared drain and leveled unit out .. job complete"

Cx complaint after previous tech left unit made the noise again. Was able to access unit and unable to replicate the noise. Found no signs of rubbing or grinding. Cx had a video on her phone on which you could hear but unable to pinpoint. Contacted techline and spoke to Steve SR#7734153322. Ordering thermal mastic to put around the cap tube to help with noise reduction of refrigrant going through the system. Ordering part and setting return for Tue 8/2/22; ordrng 4 4318168 (thermal mastic)s

cx complant of unit not cooling found the evap frozen over tested heater getting 88 omes defrost thermister is 35.4k in ice turned heater on in service it is geting hot unit willneed new control; ordrng 1 W11558182 (control)

Cx complaint unit not cleaning dishes. Was able to access unit and found no saved codes. Ran diagnostic and found unit filled and drained but motor just buzzed but did not wash. Replaced part with pre-id and tested unit now operates as designed no further work needed

cx complaint is no power inpsected unit and found a blown line fuse. door switches likely casuing fuse to blow ordeirng interlocks(2 diff part numbers) and filter board; ordrng 1 WPW10531156 (filter) and 1 W11493414 (interlock) and 1 W11497298 (interlock) and 1 W11378281 (cavity thermostat)

Cx complaint sometimes it will make ice and sometimes it wont. Was able to access unit and found ice in bin and ice in mold. Found that the fill tube was frozen. Using my steamer I was able to clear the ice and test. Unit harvested and filled no further work needed.

"Cx complaint unit not draining.Ran test mode, found F4E1 error (heaterr relay). Cleared error and ran an auto tes cycle. The unit drained ok, spinned and ended the cycle ok. Heater resistance reading 17ohm from J3 connector to the control. Quoted repair $511.07 with $125 labor for control board W11322901replacement. Cx needs more time to make a decision since we have no eta on the part. Collected $127.20; ordrng 1 W11322901 (control board)"

"cx complaint unit not making ice, checked unit found temps at -5 fc, 37 ff, and -2 ice box, small amount of ice in bin, dispenser jammed with cubes, removed, ice dispensed, cycled icemaker, no ice in mold, ran fill, no water, fill tube frozen, open fuses in tube, 12.6 vdc to heater, called techline spoke with andrew,sr7734093595, advised to replace fill tube. 5 at tribles.; ordrng 1 W11401679 (fill tube)"

"Replaced parts and cleared error. Ran a test cycle, The unit worked as designed and didn't leak."

"CX complaint is the unit is giving error F1. Inspected unit and found F1 error and fan running constinly call tech MR because tech sheet wasnt giving error, Said test oven sensor and I did sensor at room temp is 40.8k ohms sensor is out of range. Ordering sensor.; ordrng 1 12001656 (Sensor)"

"Cs unit is leaking water from the top near the filter housing, confirmed complaint. I lowered the top cover and found the locking tab for the water line that enters the filter housing was not secured.Secured water line locking tab and tested unit. Unit no longer leaks. Unit is now working properly."

CX Complaint is the FC light not coming on. Inspected unti and found the door switch is sticking and not allowing light to come on. Free up door switch and tested unit is now working properly.

cx complaint is unit not cooling inpsected unti and the compressor very loud buzzing sound and shutting off will need ss tech 2 count job; ordrng 1 W11370574 (compressor) and 1 W11504419 (8/7- Nr-al-00) and 1 W11504420 (COUPLER) and 1 W11490399 (drier) and 1 W11506623 (5/5-nk-ms-00) and 1 W11401409 (5/1.8-nr-al-00)

"CX Complaint is the unit is making ice not dispensing water. Inspected unit and found unit is making ice just not dispensing water, Found valve is testing out of range replaced and tested unit is working properly."

"CX complant. Washe rhas error code , Inspected unit and found no error codes , cx saye long fill error code. When trying to enter into diagnostics the screen goeds blank after entering delay start. want a control and console since its glitchy and control not remembering error codes .CX calling for possibal parts and labor concession. aying 120 service call only, RB; ordrng 1 W11543994 (control 210.29) and 1 w11478524 (console 314.29)"

"Arrived on site at the address provided. Ringed the Ring Doorbell. A lady came on the Ring Doorbell, stating that they never called for the Service. Called the office. Office tried to call the cx number on file. No answer. Cx will need to call us back with the correct address and information at this time. ( Any questions please check Sd Pictures.)"

cx complaint: upper right side of freezer door is allowing air into freezer. found unit not level. leveled unit and it is now square. thawed ice accumilation. heated door gasket to reshape. lubricated door slides. door is now sealing to cabinet.

Inspected the unit. Found that the cx is saying that the Freezer isn't cooling properly. Removed all Frost from Freezer Evaporator Cover. Checked the Harness Wire to the Evaporator. Brown Harness Wire. I'm getting 0.1 Ohms. White Harness Wire. I'm getting 0.1 Ohms. I then checked the Thermistor. I'm getting 12.44 K Ohms. Unit will need that Main Control Board & Thermistor. Will use the harness on return. ( Left part with cx on top of the refrigerator.) ( Any questions please check Sd Pictures.); ordrng 1 W11546690 (CONTRLBOX) and 1 WPW10384183 (Whirlpool Refrigerator Thermistor)

Unit parts is not available.

Inspected the unit. Found that the cx is saying that the Refrigerator is Leaking Water & I've Maker isn't making Ice. I then checked the Compressor Section. Compressor suction line is frosted over. Checked pressures on the unit. Low side is 1 bar & High side is reading 106 Psi. Turned the unit off and checked to see if the pressures would equalize. Pressures equalized at 11. Checked the unit for Dye. No Dye found.Called Whirlpool Techline Ref. Whirlpool had me check the Evaporator to make sure the Evaporator isn't frosting over. Evaporator isn't frosted over. Whirlpool then had me remove all Refrigerant from the unit and refilled the unit. Pressure are 1 Bar on the low side & 150 Psi on the High side. No pipes in the back are frosted over. Unit is starting to Cool. Unit is working as Designed. ( Any questions please check Sd Pictures.)

"arrived to replace fill tube. found new fill tube has pin hole in rubber, pic saved. reordering fill tube. scheduled return visit for 7/26; ordrng 1 W11415785 (fill tube)"

"cx complaint freezer not closing left track is stuck 4' open disasse,bled freezer drawer and got slider to close but half the ball bearings fell out and the plastic gearset is also broken. qouted cx for repair 467,52 total cx declined repair at this time 120 service call collected by cc. job complete"

complaint is unit not powering on. confirmed complaint. checked for codes and found F6E2. could not run any tests. found control is sending 5vdc to UI. replaced UI with preIDed part. calibrated and tested unit for cx. unit is working as designed. cx paid in full for repair.

cx complaint the unit isnt dispensing ice. found stripped yoke. gave cx a quote for the repairs. $569.75 cx paid svcWP63052-2 WPW10309864 W11310391 advised cx to contact WPL for coverage.

"Cs Rc is not cooling, confirmed complaint. Found ice blockage on the return vents. Defrosted vents , Fan is working ,defrost heater cuts on, good frost pattern. Thermistor reading 11k ohms ok. Door gaskets sealing good. Advised customer to make sure the doors are being closed to prevent frost build up . Unit is working as designed."

mag is damaged and unit also needs door switches; ordrng 2 W11197766 (interlock)s and 1 W10818686 (magnetron)

cx complaint unit is not cooling.insoected unit and found unit to be 73 in fridge and 78 in freezer.found all fans and compreser running.all thermisters are reading per srvice test.unit will need new control.called into office to order control and reschdule; ordrng 1 WPW10428901 (control)

" freezer good at 3 degreees, fridge at 39, ice chute at 34. Spoke with techline, confirmed functionality of ice box fan, range of thermistors. Techline had me power cycle unit, says its possible that the boards were out of sync. Techline is also putting unit up for review, instructed me to give cx SR# and to have them call customer service if issue persists. Called cx and gave them information, work complete."

replaced door lock then ran service cycle and unit now locks and spins good. unit is good

too cold in fridge compartment unit looks over packed informed customer tested both thermistors passed on test 1 and 2 also ran test three for damper open and closing no issues with open close set at 42 F reading 41 on top shelf with thermocoupler tested the middle shelf 49f informed customer that blocking the vents restricts air movement which is the leading cause of item freezing with try to sperate and create path for air flow

Cx complaint unit is not working properly inspected unit removed and replaced the filter housing tested for proper use unit now functions normally.

"cx complaint the unit is knocking around.. unit solid to the floor. tried to put unit into test mode but keeps failing. something corrupted in the board. unit WILL start a cycle. ordering control board, advised cx could be potentially more issues through error codes.; ordrng 1 W11611306 (control)"

CX cpomplaint was that the unti would heat but not tumble. I was able to access the drum assembly and foun d that bthe belt torn. I inspected the idler and the motor pulley and found them to be in good opperational shape. I replaced the blet and unit now test good.; used 1 4392065 (Repair kit) from stock

CX cmpliant was that the unit would not heat. I found that the TCO was OL.I replaced the Cut Off fuse and unit now heats. I inspected the vent hosing has visable lint build up. I advised CX to have a licenaced vent cleaning Co. to come into the home to inspect the venting from the wall to the outside as well as possible replaceing the vent hosing. Unit test good.

cx complaint door doesnt open and close properly. checked unit to find hinge on left side not functioning properly. while attempting to pull unit out noticed left side gets slightly caught on cabinet. pay close attention to this when coming back to install hinge.; ordrng 1 W11573703 (hinge door)

"noise from cooling fan, not cooling as quickly as it used to. found wire from temp sensor in cooling fan, rubbing fan and slowing it's rotation. verified no damage to blower or wires, rerouted wires, unit working properly, sounds normal"

"Customer complaint is units not cooling. I replace the compressor, condenser, dryer coupler. I pulled unit into a 30-in vacuum. And filled to 4.75 oz. Unit is now working properly."

"cx complaint, door not closing properly and heating issue. replaced parts per prior diag. tested unit, working as designed. job is cpomplete."

cx complaint unit made loud noise but unit heating found the wave guide covers had hole but wave guide looks okay gave cx part number for the wave guide cover only 2 screws to replace cx will call if any other issues.job complete

"cx complaint unit still giving checkvent/lintscreen for better performance message about 75% of the time. no errors stored and test cycle runs good. good airflow coming out of vent. at first cx said her clothes dry fine but after i got off the phone with techline she said theres been a couple times where everything isnt completely dry. called techline to report repeat issue. techline said that engineering dept is saying this message is just detecting that something with the airflow is not exactly perfect but if the clothes are drying and no errors then to treat as a reminder to clean lint screen and disregard it. unit is working properly and operating as designed per techline. advised cx to sort laundry by fabric type and try timed dry if clothes are a little damp."

"installed new thermostat and unit tests good, job complete."

cx comlaint unit top rack is hanging.inspected unit and found manifold to be hanging due to clip missing.unit will need anew tube hanger clip.W11573754 3 tribles; ordrng 1 W11573754 (clip)

cx says the rc compartment is no longer getting cold and the freezer is leaking. rc is 49f. found the refrigerator evaporator is frosted over. Technical Service Pointer #:W11033419 deals with this issue. ran test 128 and found 2.0.0.0; ordrng 1 W11332011 (control) and 1 W10815735 (evaporator cover) and 1 W10918848 (orion) and 1 W10908836 (valve)

CX complaint unit not drying dishes checked unit found wire not seated on heater seated wire tested working as designed

not same fridge updated model and sn overcooling both comppartments found damper not always reponding to door open /closed water in freeer below drawers and temps not matching set temps unit will need drain tube and control but also ordering damper and harness for freezer with thermistor; ordrng 1 W10619951 (drain tube) and 1 WPW10317076 (control) and 1 WPW10594329 (diffuser) and 1 W11524656 (control)

replaced the main control and the ice maker but the bail arm does not come off the old ice maker and the ui is a pantry ui for a different model. attached pics.; ordrng 1 W11476585 (ui(shows nla)) and 1 WPW10474785 (arm)

"cx complaint frosting in fz, cx said opening fz door never felt right from day 1. cx pointed out that left side of fz door pops open when closing rc door. found bottom basket not in straight and sitting on rack shaft. realigned basket and tested. door now opens and closes much smoother and doesnt pop open on left side anymore. cx said they took the basket out and put it back in several times to troubleshoot frost. cx agrees door opens and closes much smoother than it ever did. advised cx to make sure that they open fz from center of handle and showed cx how tracks can get crooked if they pull from side of handle leaving a gap in door. cx understands. advised cx to monitor and call back if issue persists"

cx complant of unit not cooling cut into system no r600 in unit installed coupler and vacumed unit down no leaks found it held vacume for 10 min put dye in unit and filled 2.2 oz r600 and unit started to cool and making good pressure told cx to keep eye on unit

"Confirmed cx complaint unit leaking, confirmed heater failure, metal bushing completely corroded. Replaced with updated part, calibrated unit, unit working as designed."

cx complaint is unit doesnt always drain inspected unit and found that unit is stacked. i put into diagnostics found f8e1 for long fill i ran test and it drained ..did a drain and spin and it drained. ran rinse and spin and it drained...in order to observe drain pump will need 2 techs for stacked unit; saved tckt

"The new control took out the transoformer and ui on unit.. the control had correct part number , but the pins were slightly too short damaging other components were powering on .. i did try to put old control back in when first noticing units dispaly wasnt coming on , then unit smoked from transformer .. kept the power off in meantime due to electrical smoke . needs ui, control and transformer.. pics on sd of different controls; ordrng 1 wpw10496836 (control) and 1 wpw10533029 (ui) and 1 9762885 (transformer)"

cx complaint split in the ice bin ordering bin.; ordrng 1 WPW10558424 (ice-contnr)

replaced parts and tested unit.unit is now working properly

cx complaint unit is sparking.inspected unit and found unit to work at times and sometimes just spark randomly.also found unit control to barely respond.have to hit certain buttons hard so it register button.unit will need a spark module and main control WPW10556708 0 tribles and whirlpool; ordrng 1 WPW10556708 (control)

"installed board and tested unit. unit made a loud electrical zapping noise and did not heat. took unit down and tested again. found transformer is still not getting voltage. called techline, they had me check voltage at 4903 relay. relay has 120vac in stand by, voltage drops out when unit starts running. found transformer is now getting 120vac, still no heat. replaced mag with VS part and tested again. unit is now working as designed.; ordrng 1 WPW10693025 (magnetron), used 1 WPW10693025 (magnetron) from stock"

Installed parts and tested unit and unit is now as designed.

"mw cooktop light not shutting off, tried new bulb, verified incandescent. triac shorted on control board, unit will need new control.; ordrng 1 W11182110 (control)"

"food freezing in rc. ran test 3, damper much louder than normal. replaced damper, retested, working properly. also advised cust how airflow works, to keep vent and back of shelves clear."

Sr#7734153400Cx complaint of unit dancing and loud banging. Did confirm new suspension is having the drum sit way to high. Called techline and they agree. Will need to return with new suspension.; ordrng 1 W11130356 (Suspension)

cx complaint unit is leaking.inspected unit and found unit drain clogged.removed all ice and cleared draintube and unit is now draining

"cx complaint no ice, checked unit found br and w wires seperated on lower fc door at hinge, advised cx to contact office upon delivery.; ordrng 1 LW11038917 (dor-fip)"

Cx complaint unit won't start. When arrived restored power and door unloccked with clothes and water inside. Water was leaking below unit from torn bellow. Drain pump came on but wasn't removing water. Entered diag and found error code F8E1 long fill. Cx stated unit would take awhile to fill before washing. Removed water inside basket and instructed cx to not use. Ordering valves and will use bellow and drain pump on return. Once approved contact cx to reschedule; ordrng 1 W11316255 (hot inlet valve) and 1 W11316256 (cold inlet valve)

"replaced icemaker. tested unit, still no water coming into icemaker. cycled icemaker again to test voltage to valve but this time water started spraying all over the place when it filled. found ice in fill tube. removed ice and tested. icemaker filled correctly this time. advised cx that sometimes fill tube can freeze up from inactivity or it could mean valve is seeping. advised cx to monitor and call back if issue persists. if cx calls back, send tech with valve(WP12544124)"

"A very annoying grinding noise midway thru a cycle. Turned drum by hand, no noise heard. Run unit on time dry at 40 min. Cx says at half way point it will start making load noise. Heard noise from drier. Seams to be the belt slapping against the drum. Ordering belt and pulley.; ordrng 1 W10837240 (Pulley) and 1 661570V (Belt)"

"Installed parts, tested unit, unit working as designed."

Cx complaint unit has no power have tried tripping the breaker multiple times and does not work. Inspected unit and found had zero power looking at the UI. Could not get anything to work. Began to take apart unit and after I removed the UI I check power coming out of the ui power cable which I had .667vac. At that point I had shut the power off to unit and plugged in new UI and we had power. Put into diagnostic mode and found two error codes F6E6 and F6E9 which both state losing communication to the control board. Clear error codes and tested unit at 350 degrees. When unit go to about 300 degrees the unit cut off again. Unit did not trip breaker it just shut off. I then inspected the the main power wires at the conduit box and had no burnt wires. Reset power and ui came back on. Check for errors and had the same error codes. Unit is going to need a new oven control boards. Unit does also have a light bulb out on top oven that needs to be replaced. Ordering parts for return visit. ; ordrng 1 Wpw10472384 (Bulb for oven) and 1 W11179310 (Oven control board) and 1 W10801665 (Control board w/ power supply)

Cx complaint of poor cooling. Did confirm frozen evap due to unit not defrosting. Units thermistor is reading around 34f while being frozen in a block of ice also found heater not recieving power while in diagnostic.; ordrng 1 W11546681 (Harness) and 1 W11546690 (Control)

"replaced latch then tested, lid now closes all the way and locks. unit is good"

"Cx complaint bottom rack is not getting clean. Inspected unit and found no error codes again. Used clear door and ran a normal cycle. Watched the unit switch between all 4 sprayers in the right order. Water was also getting hot. Asked Cx when they start the dishwasher how they start it. Cx stated they press start,start which triggers the pro wash. Using clear door again ran the unit on prowash. Unit went through all 4 sprayers perfectly. After words unit drained water and at about 2.3hrs. Water filled back in unit and dispenser door popped open. Unit is working as designed. Cx is going to try different soap and normal wash and see what happens. Unit is working as intended."

"CX complaint: loose door handle. Tested and verified complaint. I tightened the door handle, tested unit and it is now working properly. Job is complete"

met foreman on site informed there isnt and documents when brought as a purcahse ordernew construction house not yet sold he called whirplpool and wasnt happy wwith the asnwers spoke with office informed it would have to be built as a one stop program ticket to be covered installed water unable to test no power cord oniste unable to reach foreman who left after speaking with whirlpool unit has damage to door and also kickplate and screws W11545318 W11416371 2-W11545329; saved tckt

"cx complaint, cracked liner. repaired with liner repair kit. unit working as designed. job is complete."

repalced dispenser and all other parts ordered and unit still leaked . i found the unit leaning forward becasue of floor and feet not raisesd so i leveled unit tested it multple times and unit no longer leaks

"Upon arrival CX declined service, stated they had bought extended warranty from home Depot advised CX to get in touch with home Depot"

Washer sounds like it is jumping through the cycles (banging noises). No fault codes found in unit. DID A self run test on unit. Nothing happened. Put unit in drain and spin to see if basket sway is the problem. Water valve calling for water is making pipes bamg in the walls. Unit working properly. No parts needed.

Error Messages EE01 and F09.removed lid and checked connector at j17. J17 connector is tight. Did a drain pump test. Can hear drain pump not pushing out water. No blockage at hose. Removed water and drain pump. Drain pump not functioning. Needs new drain pump. Installed new drain pump. Test for leaks no leaks. Unit working properly.