We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Elkton, MD 21921
Alexander W.
Job Details:
11/29/2022
Cx stated unit not spinning inspected tested and verified cx complaint found drive hub defective causing tub to wobble. Tried installing part from pre-id parts but found wash plate needs to be cut out in order to complete repair. Gave cx quote for repair cx accepted quote and paid in full by CC ordering wash plate to complete repair. Cannot resched due to SO part. ; ordrng 1 W10902814 (Wash plate)
We serviced a
WHIRLPOOL DRYER
Model MEDB955FC1
Near Rockville, MD 20850
Julian H.
Job Details:
11/29/2022
Cx complaint about squealing sound found issue with pulley replaced from preid & working fine
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFZ06
Near Baltimore, MD 21215
Keith H.
Job Details:
11/29/2022
cx complaint is gasket not sealing. inspected unti and found gasket all balled up in the corners i replaced gasket unit is working now
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Upper Marlboro, MD 20772
Shane B.
Job Details:
11/29/2022
cx complaint is the unit leaking and dispensor not working. cx had pumber inspect unit and said no issues with supply line. no saved codes. ran service cycle. dispsnor did not open. unit did not leak. ran serveral cycles without issue. advised cx on loading. she believes leak may have been caused by large items loaded incorrectly causing water to spray forward. ordering dispensor for return visit.; ordrng 1 W10861000 (detergent dispenser)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE254ESS1
Near Chesterfield, VA 23832
Joseph D.
Job Details:
11/29/2022
"CX complaint low was action on top shelf, did find gasket to top wash arm deformed and water shooting out the improper way, adjusted to rack to seperate level and wash action should resume properly."
We serviced a
MAYTAG WASHER
Model MHW5630HC0
Near Aldie, VA 20105
Daniel J.
Job Details:
11/29/2022
per notes installed console tested unit repsonding
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Suffolk, VA 23434
Anthony D.
Job Details:
11/29/2022
cx complaint dishes not wasing properly checked unit to find f4e3 wash motor fault code ohmed motor read open indicating bad wash motor replaced sump assembly with preid part tested unit is working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC1
Near Harrisburg, PA 17109
Fred G.
Job Details:
11/29/2022
"cx complaint unit is making a buzzing noise and unit is not filling and shuts off. inspected unit and entered diag and found f8e1, f5e4, f0e5. clear codes and ran auto test and found no issues. tested every water valve at store and found all valves are dispensing water as designed. i did find the gearcase/ spin basket is out of balanced. also found splutch/motor has worn through the belt cover. splutch and belt are showing signs of wear. unit needs spin basket, gearcase, drive motor, drive belt, splutch, belt cover, 2 call count. once spin basket is in the cx hand they will call and set up a return visit.; ordrng 1 W11178224 (spin basket) and 1 W11449840 (gear case) and 1 W11283592 (motor-drve) and 1 W10721967 (splutch) and 1 W11239857 (belt) and 1 2callcount and 1 W11409708 (belt shield)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS02
Near Vienna, VA 22181
Christian C.
Job Details:
11/29/2022
"Cx complaint ice is clumping up and is leaking from chute. Inspected unit found ice bin cracked and ice frozen together in clumps. Right RC door gasket is torn. RC fan is not running even in diag mode. Installed rc evap cover. Evap fan now working. Service pointer W11539038. Ordering ice bin, right rc gasket, and control set.; ordrng 1 W11533213 (control kit) and 1 W10917313 (right RC gasket) and 1 W10910401 (ice bin)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Stephenson, VA 22656
Danny R.
Job Details:
11/29/2022
replaced dich panel it was dcheckok
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Frederick, MD 21702
Ricardo S.
Job Details:
11/29/2022
replaced gasket yesterday.. uit working ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAW04
Near Richmond, VA 23224
Jerod R.
Job Details:
11/29/2022
"tested unit found unit had bad filter housing , and led modules , replaced ordered parts and tested unit is now fully funcional"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0EW0
Near Burtonsville, MD 20866
Israel R.
Job Details:
11/29/2022
Customer compalint unit is not turning on the big burner. i found the element is good. Found the switch is bad. Ordering new switch. Owes 110 for labor. Schedule with office for friday.; ordrng 1 WPW10434452 (switch-inf 91.16)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Ellicott City, MD 21042
Robert L.
Job Details:
11/29/2022
"cx complaint water trickling out dispenser, removed filter no change at dispense, tried thawing reservior no change, cx had self peircing valve in laundry, closed and reopened, when loosen at inlet valve water trickling in, issue with house supply, referd cx to plumber, fill tube froze due to low pressure, tested all ops ok"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE254ESS1
Near Chesterfield, VA 23832
Joseph D.
Job Details:
11/29/2022
"CX complaint low was action on top shelf, did find gasket to top wash arm deformed and water shooting out the improper way, adjusted to rack to seperate level and wash action should resume properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS00
Near Aldie, VA 20105
Daniel J.
Job Details:
11/29/2022
evap froze over replaced found gasket failing alos back too lower shelf adjusters failing to hold shelf securley ordering both gaskets and also two adjuster; ordrng 2 W10917313 (gasket)s and 2 W10817918 (assy block)s
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ07
Near Washington, DC 20024
Samuel R.
Job Details:
11/29/2022
cx complaint unit is sparking.inspected unit and found a front holder to sit properly and causing rack to spark when cx is heating two dishes.unit will need a new front holders and touch up paint.W10917540 2 tribles W10840759 3 tribles; ordrng 1 W10840759 (front hooks) and 1 W10917540 (paint)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Newport News, VA 23601
Carl A.
Job Details:
11/29/2022
"cx complaint of unit not advancing ,checked unit to find the following error code F8E1,found harness on hot water vavle not fully seated ,reseated connector tested and caibrated unit works as designed"
We serviced a
WHIRLPOOL WASHER
Model CHW9160GW1
Near Virginia Beach, VA 23454
Zachery R.
Job Details:
11/29/2022
"upon arrival cx stated they no longer need service, secured parts in bin."
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Waynesboro, PA 17268
Sal R.
Job Details:
11/29/2022
CX comliant was that the unti shuts down mid cycle. I found that the the console was not connected to the control securely causing the Display to shut off and turn on. I securly seated the harness and unit test good.; ordrng 1 LOOK (LOOK)
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Stephenson, VA 22656
Danny R.
Job Details:
11/29/2022
control panel was dented replaced checksok
We serviced a
AMANA WASHER
Model NTW4516FW3
Near North Potomac, MD 20878
Julian H.
Job Details:
11/29/2022
CX complaint about a leak inspected no errors ran a cycle found that pipe on wall is backing up & causes to overflow & leak CX will need a plumber to take care of this issue
We serviced a
JENN-AIR OVEN
Model JJW2830IL01
Near Fairfax, VA 22030
Carl R.
Job Details:
11/29/2022
"Cx complaint is, JA F2 E1 - Wall Oven. Inspected unit and tried to enter the diagnostic mode. F2e1 kept popping up. Diagnostic mode was /is not accessible. Unit will need console W11449303.; ordrng 1 W11449303 (Console)"
We serviced a
MAYTAG REFRIGERATOR
Model MFC2062FEZ01
Near East York, PA 17402
Drew B.
Job Details:
11/29/2022
installed new blade pulled vaccum and filled with 134a and now allow time to cool since power is back.
We serviced a
MAYTAG WASHER
Model MVW7232HC0
Near Charles City, VA 23030
Chris B.
Job Details:
11/29/2022
cx complaint unit has dents in both sides insp unit conf cx comp found dent in right and left sides of cabinet cx has yet too move into home house is vacant; ordrng 1 W10677266 (cabinet)
We serviced a
MAYTAG WASHER
Model MHW6630HC3
Near King George, VA 22485
Tanner B.
Job Details:
11/29/2022
"tub that was sent was damaged , cx called wpl cx service while i was there , wpl sending it to product review team .. send me a shop job if wpl resends ticket. thank you"
We serviced a
KITCHENAID DISHWASHER
Model KDTM704ESS3
Near Mount Airy, MD 21771
Marc M.
Job Details:
11/29/2022
"installed new tub as well as adjusters, per suggestion of Techline. cleaned all various rubber gaskets that were reused during the process (float switch, sump, tub gasket, vent gasket). ran unit for about 30 minutes following repair on 'normal/high temp/sani' with paper towel underneath of the door panel to ensure no leaks from this install of parts. found no leaks and furthermore all operations are as normal, relative to function. recommended cx closely monitor unit over next couple cycles. unit now checks good no leaks. documented file further under sr7734765477 in service matters."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Mechanicsville, VA 23116
Thomas B.
Job Details:
11/29/2022
Cx complaint unit is not working properly inspected unit found gap in liner gasket heated and molded to form to liner tested unit now functions normally ; ordrng 1 W11566892 (Harness with bimetal)
We serviced a
WHIRLPOOL OVEN
Model WOD51EC7AS01
Near Brandywine, MD 20613
Andrew H.
Job Details:
11/29/2022
"Cx states bake cycle not working in upper oven. Pulled oven from wall, tested power to bake element and control board, tested control fuse. Bake element receiving 120 VAC, control fuse intact, control board only receiving 1.6 VAC. Checked breaker, breaker is working properly. Checked connections at junction box above oven, found melted wire nut at L1 in junction box. Replaced wire nut and entered diagnostic mode, found F1E0 (internal failure). i cleared error code and tested unit. unit is now working poperly and heating. cx paidn for service call with c/c"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near New Cumberland, PA 17070
Fred G.
Job Details:
11/29/2022
cx complaint unit shut off while in a cycle. inspected unit and found lid is locked. removed console and found 121.7vac to control. console has no response. found water still in unit. tested drain pump and found 20 ohms. replace control and tested unit. unit now checks good.
We serviced a
WHIRLPOOL DRYER
Model WED5100HC1
Near Winchester, VA 22603
Danny R.
Job Details:
11/29/2022
checked all fused and blets control is clicking and unit is heating but no power to motor will need control and motor; ordrng 1 279787 (motor) and 1 W11413569 (control)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Shady Side, MD 20764
Shawn D.
Job Details:
11/29/2022
"cx complaint unit not working. inspected unit then checked for errors and had f8e1. ran service cycle and when filling hot valve is loud cold valve fills slow and when spinning unit was so loud i had to run out of the room something in the gearcase is bad. unit needs gearcase,splutch,belt,and valve. ordering parts for return 2 count job on return for gearcase; ordrng 1 W11210463 (valve) and 1 W11454741 (gearcase) and 1 W11239857 (belt) and 1 W10721967 (splutch) and 1 W10913953 (actuator) and 1 look (look)"
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS00
Near Manassas, VA 20109
Carl R.
Job Details:
11/29/2022
"Cx complaint is, Knob is loss and keeps turning on randomly. From previous technician recommendations pulled unitbaway from wall and removed cover from right infinity switch. Removed knob and 2 screws, and replaced original infinity switch with new switch. Installed cover and put unit back in place. Unit working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY7
Near Silver Spring, MD 20901
Roberto I.
Job Details:
11/29/2022
"Replaced parts, water dispenser tested ok. No leaks"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHT4
Near Ellicott City, MD 21042
Robert L.
Job Details:
11/29/2022
"cx complaint leaking right corner, found right foot had fallen behind flooring making unit leak forward, releveled entire unit and installed high loop under sink, while testing with panle off found slow drip form dispnser, dispenser not sitting flush and right corner screw hole stripped out, ordering dispenser and bracket; ordrng 1 WPW10671905 (deterg disp asm) and 1 WPW10462232 (brckt-disp)"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Springfield, VA 22153
Lloyd B.
Job Details:
11/29/2022
Cx complained the unit did not spin. Installed new cam and shifter and tested in diagnostics and the unit now operates as designed. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Earleville, MD 21919
Alexander W.
Job Details:
11/29/2022
Opened part and found sump is used water inside of drain pump and gasket is pretty nasty. Spoke to AN about used part checking another sump in now call to schedule with cx ; saved tckt
We serviced a
WHIRLPOOL FREEZER
Model WRS571CIHZ02
Near Richmond, VA 23237
Chris B.
Job Details:
11/29/2022
replaced fitting tested unit for leaks unit working as desighned
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Newport News, VA 23601
Carl A.
Job Details:
11/29/2022
"cx complaint of unit not advancing ,checked unit to find the following error code F8E1,found harness on hot water vavle not fully seated ,reseated connector tested and caibrated unit works as designed"
We serviced a
WHIRLPOOL OVEN
Model WFE320M0JS1
Near Waynesboro, PA 17268
Sal R.
Job Details:
11/29/2022
"CX complaint is thar the bake is not working. I found the cooktop and broil elements to be opperating as designed. I found no continuity at the bake element. I am ordering 1 bake element (W11182108). Once the part is avalible, please have someone form the office call to set a return date.; ordrng 1 W11182108 (bake element)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Newport News, VA 23605
Carl A.
Job Details:
11/29/2022
cxc omplaint of unit not wroking.checked unit to find no erro codes at this time ran unit through diag to find it to stop at agationfound few problmes with unit lid lock had failed along with cap and actuator ordering part needed for repairs; ordrng 1 W11395618 (Capacitor) and 1 W11481722 (Shift Actuator)
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Front Royal, VA 22630
Ezra M.
Job Details:
11/29/2022
"noise during agitation, not finishing cycle. storing error f7e6, found actuator failed, arm seperated, not removing unit from spin. replaced actuator, calibrated and tested unit, working normally"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS1
Near Virginia Beach, VA 23452
Zachery R.
Job Details:
11/29/2022
"replaced console, tested, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC1
Near Harrisburg, PA 17109
Fred G.
Job Details:
11/29/2022
"cx complaint unit is making a buzzing noise and unit is not filling and shuts off. inspected unit and entered diag and found f8e1, f5e4, f0e5. clear codes and ran auto test and found no issues. tested every water valve at store and found all valves are dispensing water as designed. i did find the gearcase/ spin basket is out of balanced. also found splutch/motor has worn through the belt cover. splutch and belt are showing signs of wear. unit needs spin basket, gearcase, drive motor, drive belt, splutch, belt cover, 2 call count. once spin basket is in the cx hand they will call and set up a return visit.; ordrng 1 W11178224 (spin basket) and 1 W11449840 (gear case) and 1 W11283592 (motor-drve) and 1 W10721967 (splutch) and 1 W11239857 (belt) and 1 2callcount and 1 W11409708 (belt shield)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY0
Near Falls Church, VA 22042
Jason A.
Job Details:
11/29/2022
S38253 CX complaint FRIDGE water leaks from ice built up on FC floor. Cleared all ice. Replace dran tube with Ptrap. Test water drain is good > JJ
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFZ06
Near Baltimore, MD 21215
Keith H.
Job Details:
11/29/2022
cx complaint is gasket not sealing. inspected unti and found gasket all balled up in the corners i replaced gasket unit is working now
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Virginia Beach, VA 23452
Zachery R.
Job Details:
11/29/2022
"cx complaint unit leaking, no ice and freezing food. checked unit. fc temp at 4 degrees, rc at 35 degrees, come to find defective inlet valve measuring out of range, not allowing water to pass through. also come to find rc door not sealing due to defective hinges and stripped screws. ordering all parts to complete repair.; ordrng 1 WPW10279909 (valve-inlt) and 2 WP487576 (washer)s and 1 WP2325482 (hinge) and 1 W11026307 (hinge-pin) and 2 WP489497 (screw)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Petersburg, VA 23803
John P.
Job Details:
11/29/2022
Installed ice maker cycle filled with water and it appears to be working as designed
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS00
Near Manassas, VA 20109
Carl R.
Job Details:
11/29/2022
"Cx complaint is, Knob is loss and keeps turning on randomly. From previous technician recommendations pulled unitbaway from wall and removed cover from right infinity switch. Removed knob and 2 screws, and replaced original infinity switch with new switch. Installed cover and put unit back in place. Unit working properly."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Carlisle, PA 17013
Andrew S.
Job Details:
11/29/2022
"Cx complaint is that the unit will not start a cycle it locks, makes some noise and then goes to done. Upon arrival I found no error codes. I then ran the diag test and found that the unit is not agitating or spinning. I found that the capacitor has failed. I am ordering the capacitor. Please contact cx when the part is available to schedule the return visit.; ordrng 1 W11395618 (Capacitor)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Selbyville, DE 19975
Frederick R.
Job Details:
11/29/2022
replaced front door panel per prior diagnosis. Unit is now repaired and is working properly. Job is complete
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Harrisburg, PA 17111
Fred G.
Job Details:
11/29/2022
"cx compliant unit is not draining. inspected unit and found unit was unplugged, plugged unit in and found 0 error codes. manually activated the drain and found drain pump sounds like something was in it. cleared water from unit with vacuum and removed drain pump and found a sock was stuck in pump. was able to removed sock and tested unit. unit now checks good. called TC (A152TS0NPL1) due to the unit just being out of warranty. whirlpool helped and unit is covered for repair."
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Yorktown, VA 23690
Carl A.
Job Details:
11/29/2022
"cx complaint of unit running in spin mode for 35 mins non stop untill they unplugged the unit,also found damage to counsule called techline spoke with Chris ran unit through dag and found no problems at this time ordering parts needed for repairs SR#7735157006; ordrng 1 W11627413 (Control Unit Assembly, Machine And Motor) and 1 W11576953 (Console Assembly)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Huntingtown, MD 20639
Shawn D.
Job Details:
11/29/2022
"cx complaint unit still making noise. inspected unit no noise right now right hand door the closure is not closing on its own. fixed door and now closes on its own spring was not in right postion. i then ran test 3 all fans sound good,, test 4 i get some noise when compresor is running, test 5 i ran and removed rear cover and noise started happening and cx confirmed noise. noise is coming form condenser rattling when compresor is at full ramp. used pads from v/s and adjusted condenser best i could then leveld unit and now sounds alot better. told cx to keep an eye on noise. unit is good; ordrng 2 w11553819 (insulation SD V/S)s, used 2 w11553819 (insulation SD V/S) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC1
Near Winchester, VA 22603
Danny R.
Job Details:
11/29/2022
checked all fused and blets control is clicking and unit is heating but no power to motor will need control and motor; ordrng 1 279787 (motor) and 1 W11413569 (control)
We serviced a
KITCHENAID DISHWASHER
Model KDTM704ESS3
Near Mount Airy, MD 21771
Marc M.
Job Details:
11/29/2022
"installed new tub as well as adjusters, per suggestion of Techline. cleaned all various rubber gaskets that were reused during the process (float switch, sump, tub gasket, vent gasket). ran unit for about 30 minutes following repair on 'normal/high temp/sani' with paper towel underneath of the door panel to ensure no leaks from this install of parts. found no leaks and furthermore all operations are as normal, relative to function. recommended cx closely monitor unit over next couple cycles. unit now checks good no leaks. documented file further under sr7734765477 in service matters."
We serviced a
MAYTAG RANGE
Model MGR6600FZ1
Near Leonardtown, MD 20650
Robert A.
Job Details:
11/29/2022
"Cx complaint that the unit's broiler is intermittent in lighting. I inspected the unit to confirm the complaint. I found the cooktop burner and the bake burn work fine. However the broiler burner take a few seconds to fully light. Only half of the burner tube has a flame, the strong smell of gas emit from unburned gas out of the tube. The unit needs a new broiler burner to resolve the issue. I'm ordering the parts for the return visit. I collected the payment in full by CC.; ordrng 1 WP8054078 (broiler burner tube 128.62)"
We serviced a
WHIRLPOOL FREEZER
Model WZC5116LW01
Near DeWitt, VA 23840
John P.
Job Details:
11/29/2022
"CX complaint door not sealing causing Frost to accumulate around door and light not coming on, checked unit found still had spacers installed on door removed spacers found issue with light is door not being open far enough CX has cabinets installed above freezer preventing door from opening completely preventing light from coming on"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC7AS01
Near Brandywine, MD 20613
Andrew H.
Job Details:
11/29/2022
"Cx states bake cycle not working in upper oven. Pulled oven from wall, tested power to bake element and control board, tested control fuse. Bake element receiving 120 VAC, control fuse intact, control board only receiving 1.6 VAC. Checked breaker, breaker is working properly. Checked connections at junction box above oven, found melted wire nut at L1 in junction box. Replaced wire nut and entered diagnostic mode, found F1E0 (internal failure). i cleared error code and tested unit. unit is now working poperly and heating. cx paidn for service call with c/c"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Harrisburg, PA 17112
Fred G.
Job Details:
11/29/2022
"cx complaint one noise is still present, cx has video evedence of noise. sounds like a rubbing/grinding noise while unit is agitating. inspected unit and found 0 error codes saved. lifted unit up and removed belt cover and found 0 issues with the splutch,drive belt and drive motor. removed spin basket and found no issues there. noise has to be coming from gear case. we have replaced everything elese. called TL (SR7735094126) he agreed with me on replacing gearcase, splutch, drive belt, drive motor. called office and scheduled cx for 12/5/22.; ordrng 1 W11449840 (gear case) and 1 W10721967 (splutch) and 1 W11239857 (belt) and 1 W11283592 (motor-drve) and 1 looklook"
We serviced a
KITCHENAID REFRIGERATOR
Model KSRP22FNBL00
Near Alexandria, VA 22308
Eric W.
Job Details:
11/29/2022
cx complant of unit leaking water inspected unit found water dripping from filter housing needs housing cx paid in full; ordrng 1 WP2186443 (Water Filter Housing)
We serviced a
WHIRLPOOL DRYER
Model WED8500BW
Near Selbyville, DE 19975
Frederick R.
Job Details:
11/29/2022
CX cancelled appt at door
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Great Falls, VA 22066
Jason A.
Job Details:
11/29/2022
CX complaint FRIDGE did not cool for 48HRS after last service. After that unit start to cool& make ice. Replaced evap fan damper again. Test in diagnostics control reals thermistors. Test damper & fans operate. Compressor runs. Reset power & compressor & fans runs > JJ
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Virginia Beach, VA 23464
Austin D.
Job Details:
11/29/2022
"cx complaint the unit is not able to lock the unit. checked the unit and the lid lock is acting as if the lid is open even with the lid closed. therefore, i replaced the lid lock and tested operation. unit is good to go. called tradecare to see if the manufacturer would be willing to help the cx in any way since we are just out of the one year by about 8 weeks. was told they will give her a P&L. added a sticky note and didnt charge cx. unit is good to go,."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS04
Near Haymarket, VA 20169
Daniel J.
Job Details:
11/29/2022
dropped ice once after service call completed harvest checked freezer temp set to 0 f showing 0 f on thermocoupler and showing 36 in fridge section checked evap not frosted over callled tech line ran test 36 fan motor ramps up but surges and starts back over again tech sugguesting fan motor for iceroom 110 due on return; ordrng 1 W10846539 (fan motor)
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS00
Near Manassas, VA 20109
Carl R.
Job Details:
11/29/2022
"Cx complaint is, Knob is loss and keeps turning on randomly. From previous technician recommendations pulled unitbaway from wall and removed cover from right infinity switch. Removed knob and 2 screws, and replaced original infinity switch with new switch. Installed cover and put unit back in place. Unit working properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Silver Spring, MD 20910
Roberto I.
Job Details:
11/29/2022
"Replaced parts but shelves didn't aligned. Possible issue with side ladders or shelves. Ordering 2 side ladders WPW10372170, 3 shelves WPW10756310 and a shelf WPW10737427. If after this parts replacement stil not working, we have to call tech line.; ordrng 1 WPW10737427 (shelf) and 2 WPW10372170 (side ladder)s and 3 WPW10756310 (shelf)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADW3
Near Aberdeen, MD 21001
Neil H.
Job Details:
11/29/2022
cx has no issue with the unit i checked sprayers and the filter all clean ran dia test unit washing and working great explained to cx that running hot water at sink for a few mins to get hot water up to dishwasher cx is elderly and can't really understand that the unit is working because she is use to her older unit i explained everything and she wrote it down but i also told her to if she ever just has a question on something she's confused about she could call us or whirlpool very nice lady.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Alexandria, VA 22304
Dustin F.
Job Details:
11/29/2022
"Installed 2 new legs, leveled unit, unit now works as intended."
We serviced a
KITCHENAID RANGE
Model KSGG700EBS3
Near Fredericksburg, VA 22406
Robert W.
Job Details:
11/29/2022
"Arr at cx and cx has a new issues the cooktop ignitor wont stop igniting the switches are off, found the harness appears to be good. Ordering cooktop spark module and harness and will use bake and broil and oven spark module on return; ordrng 1 WPW10475149 (CT spark module) and 1 W11376663 (Harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHB00
Near Palmyra, VA 22963
Kyle A.
Job Details:
11/29/2022
Removed and replaced drier and compressor. Charged unit with nitro and it held 110psi. Charges with 4.5 oz of r134 and highside got hot. Unit is now as designed.
We serviced a
KITCHENAID OVEN
Model KFGC558JSS00
Near Huntingtown, MD 20639
Shawn D.
Job Details:
11/29/2022
cx complaint was trying to cook on thanksving and said her phone said oven was cooking oven said it was cooking but no heat but said she finally got it to work but then did it again this is on the bigger oven small oven is fine. inspected unit then checked for errors and didnt show any. i noticed light staying on in big oven. found latch is bend so door switch is not being activated. ordering door latch for return part is in stock so rescheduled for friday 12/2/22; ordrng 1 W11029221 (door latch)
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Yorktown, VA 23690
Carl A.
Job Details:
11/29/2022
"cx complaint of unit running in spin mode for 35 mins non stop untill they unplugged the unit,also found damage to counsule called techline spoke with Chris ran unit through dag and found no problems at this time ordering parts needed for repairs SR#7735157006; ordrng 1 W11627413 (Control Unit Assembly, Machine And Motor) and 1 W11576953 (Console Assembly)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFX2676FRZ00
Near Sterling, VA 20164
Richard B.
Job Details:
11/29/2022
"CX complant. Lights off and ui issues. Prior diagnosis found unit needs UI and harness along with LED module. Installed all and cycled power.Unit working as designed. Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Alexandria, VA 22304
Dustin F.
Job Details:
11/29/2022
"Installed 2 new legs, leveled unit, unit now works as intended."
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Colonial Heights, VA 23834
John P.
Job Details:
11/29/2022
CX complaint lid not staying in place ordering lid bushing; ordrng 1 WP21258 (Bushing)
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SFZ4
Near Takoma Park, MD 20912
Emmanuel R.
Job Details:
11/29/2022
"Cs is not washing dishes properly, Confirmed complaint, diagnostic shows no error codes. Test cycle completed ok. After futher imspection I found the spray arms clogged and not spinning when wash motor cuts on, quoted customer for all 3 spray arms but they denied repairs at this time. Collected for svc call. $120.00"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Front Royal, VA 22630
Ezra M.
Job Details:
11/29/2022
"noise during agitation, not finishing cycle. storing error f7e6, found actuator failed, arm seperated, not removing unit from spin. replaced actuator, calibrated and tested unit, working normally"
We serviced a
WHIRLPOOL FREEZER
Model WRS335SDHM03
Near Ocean View, DE 19967
Frederick R.
Job Details:
11/29/2022
CX complaint is evap freezes over. Tested heater at board (43.6 ohms) thermistor at 7.65k ohms. Testeed heater in forced defrost and it works. Spoke to Scott an WPTL (SR#7735154252). He wants the UI and control replaced at the same time. If the unit continues to have defrost issues it will be processed as non repairable. Unit will not work properly even if defrost issue is resolved because unit is in garage. This will not cause a defrost issue though. SPoke to Christine at WPTP Shipping UI directly to CX and ordering control from Tribles. Order# 1537290305. Auth# W152U80NPL1.; ordrng 1 W11449482 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Rixeyville, VA 22737
Robert W.
Job Details:
11/29/2022
CX Complaint is the unit isnt making ice. Inspected unit and found error for IM tested im and IM wont harvest sensor is working properly unit is getting good water IM is getting good power. Ordering IM; ordrng 1 W11579560 (IM)
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Spring Grove, PA 17362
Drew B.
Job Details:
11/29/2022
cx complaint that unit is not going through cycle iu found the long fill no fill code cx had just gotten unit and didnt have hot on and instrucred how unit works with water supply inside 30 days unit now checkd good
We serviced a
WHIRLPOOL HOOD
Model WVW53UC6LS
Near Brambleton, VA 20148
Richard B.
Job Details:
11/29/2022
"CX complant. Control fell inside. Prior diagnosis found unit needs hardware kit . Installed control plate to control and then fastened control plate to hood canopy securing control in holes . Job completed, RB"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Virginia Beach, VA 23464
Austin D.
Job Details:
11/29/2022
came out to resolve the issue. disassembled as needed. replaced the inlet valve. tested operation. unit is running as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS4
Near Gloucester, VA 23061
Carl A.
Job Details:
11/29/2022
cx complaint of cavity light not working checked unit to find problem on board as power is coming to board but not putting on on that connection ordering control board for repairs; ordrng 1 W11443147 (CNTRL-ELEC)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Upper Marlboro, MD 20772
Shane B.
Job Details:
11/29/2022
"spun basket by hand. heard no strange noises. no saved error codes. found no oil leaking from gearcase or any other issues. removed spin basket, no debry stuck between basket and tub. replaced gearcase with ordered part. calibrated unit and ran service cycle. unit is working as designed."
We serviced a
WHIRLPOOL OVEN
Model WFG775H0HZ2
Near Arlington, VA 22207
David J.
Job Details:
11/29/2022
CX complaint knobs on oven get too hot. Call Techline and discussed with them and found I needed to perform heat soak test on unit. Set unit to 400°. Once unit hit 400° set a timer for one hour. Left and went to another job and came back within the hour once arrived used infrared heat gun to check temperatures on the face of unit and on knobs. temps at knobs were temperature on knob skirt was 113° all other temperatures that I could check. Were also In spec. CX was also concerned about the unit turning off and turning on she was not aware that that is now how the units work and that there is a safety on the door switch to turn the flame off and come back on after two minutes. Tested functionality of unit. Unit is working as designed job complete
We serviced a
MAYTAG DRYER
Model MED7230HC2
Near Charles City, VA 23030
Chris B.
Job Details:
11/29/2022
cx comp unit has dent in rear of unit insp unit conf cx comp found dent in rear of unit cabinet ordering ione cabinet W11417445 house is vacant at the moment; ordrng 1 W11417445 (cabinet)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Bear, DE 19701
Michael E.
Job Details:
11/29/2022
"Replaced dispenser UI, pantry UI and LED board as per previous diagnosis. When i tested unit the dispenser UI blinked out for a fraction of a second. I double checked the connections and all plugs are secure. After that the dispenser UI had not blinked out again. If this happens again, we may need a left RC door. Leds are working properl;y. Unit is now working properly. Job is complete"
We serviced a
WHIRLPOOL OVEN
Model WFG775H0HZ2
Near Arlington, VA 22207
David J.
Job Details:
11/29/2022
CX complaint knobs on oven get too hot. Call Techline and discussed with them and found I needed to perform heat soak test on unit. Set unit to 400°. Once unit hit 400° set a timer for one hour. Left and went to another job and came back within the hour once arrived used infrared heat gun to check temperatures on the face of unit and on knobs. temps at knobs were temperature on knob skirt was 113° all other temperatures that I could check. Were also In spec. CX was also concerned about the unit turning off and turning on she was not aware that that is now how the units work and that there is a safety on the door switch to turn the flame off and come back on after two minutes. Tested functionality of unit. Unit is working as designed job complete
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Enola, PA 17025
Fred G.
Job Details:
11/29/2022
"i was able to access unit and replace the splutch as per previous tech. i also found the drive belt was worn. I replaced that with van stock. tested unit and found unit now checks good.; ordrng 1 W11239857 (belt (FG VS)), used 1 W11239857 (belt) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Stephenson, VA 22656
Danny R.
Job Details:
11/29/2022
control panel was dented replaced checksok
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS4
Near Gloucester, VA 23061
Carl A.
Job Details:
11/29/2022
cx complaint of cavity light not working checked unit to find problem on board as power is coming to board but not putting on on that connection ordering control board for repairs; ordrng 1 W11443147 (CNTRL-ELEC)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Frederick, MD 21704
Ricardo S.
Job Details:
11/29/2022
Replaced parts.. reset power.. diagnostic test mode working ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Germantown, MD 20876
Julian H.
Job Details:
11/29/2022
CX complaint about led for FC is out follow svc pointer W11460554F that talks about this & states to replace existing light with 3 point led used preid & working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Virginia Beach, VA 23452
Zachery R.
Job Details:
11/29/2022
"cx complaint unit leaking, no ice and freezing food. checked unit. fc temp at 4 degrees, rc at 35 degrees, come to find defective inlet valve measuring out of range, not allowing water to pass through. also come to find rc door not sealing due to defective hinges and stripped screws. ordering all parts to complete repair.; ordrng 1 WPW10279909 (valve-inlt) and 2 WP487576 (washer)s and 1 WP2325482 (hinge) and 1 W11026307 (hinge-pin) and 2 WP489497 (screw)s"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0AS01
Near Brandywine, MD 20613
Shane B.
Job Details:
11/29/2022
complaint is the unit loosing power during a cleaning cycle. bottom oven is locked shut. i got both doors off. found fuse is blown. ordering part. schedule when available. cx asked that i leave bottom door off so she can clean oven. top door is back on.; ordrng 1 WPW10545291 (fuse-thrml)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Reston, VA 20191
Christian C.
Job Details:
11/29/2022
"Installed evap harness, control box, and FC,RC thermistors. Set temps to recomended."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC1
Near Colonial Heights, VA 23834
John P.
Job Details:
11/29/2022
"Cx complaint unit not working checked it found gear cases leaked oil all over Cam and belt, ordering gear case assembly; ordrng 1 2ct (2ct) and 1 W11449840 (Gearcase) and 1 W11283592 (Motor) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11409708 (Shield) and 1 W11395618 (Capacitor) and 1 W11481722 (Actuator)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Fredericksburg, VA 22401
Tanner B.
Job Details:
11/29/2022
"installed new panel and hardware, tested unit. Job complete"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Selbyville, DE 19975
Frederick R.
Job Details:
11/29/2022
replaced front door panel per prior diagnosis. Unit is now repaired and is working properly. Job is complete