We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Annapolis, MD 21409
Alexander D.
Job Details:
11/30/2022
replaced handle screw and stud. unit is now working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Rockville, MD 20850
Julian H.
Job Details:
11/30/2022
CX complaint about unit leaking from the top causing a block of ice on ice bin found that fill tube was slightly pushesd in missing ice cup causing water to fall fix positioning of fill tube tested icemaker & working CX WILL EMAIL US POP
We serviced a
KITCHENAID O.T.R MICROWAVE
Model KMLS311HSS1
Near Fairfax, VA 22030
Demonte S.
Job Details:
11/30/2022
Arrived at the cx house. Took the unit out of Demo Mode. Tested the unit. All Lights & Fan Motor are working. Unit is Heating. Unit is working as Designed. Please see Sd Pictures if any questions.
We serviced a
KITCHENAID FREEZER
Model KRFF507HPS03
Near Clarksville, MD 21029
Ricardo S.
Job Details:
11/30/2022
"Cx complains that the ice maker not working properly.. cx need to raise temp to get ice, inspected unit,t he Fc temp 0 degrees, the Rc temp 43 degrees, ice box fan and fill tube cks ok, the evaporator has too much frost build up, air flow issue .. order parts; ordrng 1 w11578030 (evaporator fan) and 1 W11224256 (cntrl-elec)"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW04
Near Williamsburg, VA 23188
Lucas R.
Job Details:
11/30/2022
cx complaint unit humming fc temp 5* checked unit found humming noise from refrigerant lines on compressor adjusted lines tightened rubber feet to chassis tested unit working as designed
We serviced a
WHIRLPOOL WASHER
Model WET4124HW0
Near Washington, DC 20037
Samuel R.
Job Details:
11/30/2022
cx complaint unit is not having cold water.inspected unit and could confirm cx complaint.found lines to be connected wrong.installed lines correctly and unit is now working.
We serviced a
KITCHENAID COOKTOP
Model KCGD500GSS00
Near Bowie, MD 20720
Emmanuel R.
Job Details:
11/30/2022
"Cs unit is not light or burning properly, confirmed complaint. I found the flames to have a orange color to it. I was able adjust the flames and remedy the flame pattern but the burner heads are misshapen and some of the holes are restricted. Ordering burner heads and caps to resolve this issue.; ordrng 2 W11084058 (burnr-head)s and 1 W11084059 (burnr-head) and 1 W11084062 (burnr-head) and 1 W10910373 (cap-burner)"
We serviced a
WHIRLPOOL OVEN
Model W FG320M0BB2
Near York, PA 17402
Sal R.
Job Details:
11/30/2022
"CX complaint is that the unti will not ignite. I found that igniter to be faulty and the bake bar will need to be replace. Once both parts arfe avsalible, please have someone form the office call ot set a retun date.; ordrng 1 W11220387 (Bake tub 5 @ tribs) and 1 W11176454 (igntor)"
We serviced a
MAYTAG WASHER
Model MLE2000AYW
Near Annapolis, MD 21401
Alexander D.
Job Details:
11/30/2022
"cx complaint unit intermittently leaving water in the bottom and has been spinning loudly recently. cx said sometimes theres no water when she takes clothes out and wont use unit for 3days then theres water in drum when she goes to use it again. sometimes fabric softener dispenser is full of water even though shes cleaned it and has never used fabric softener. sometimes clothes are dripping wet. cx said issue has been going on for years and sometimes works fine for 6months then starts having issues again. cx mentioned issues will usually happen when she uses 2pods which isnt that often. everything testing good at this time, no noise during spin and drain pump is working fine. advised cx to try only using 1 pod at a time and call back if issues still persist. if anything valve is seeping."
We serviced a
WHIRLPOOL DRYER
Model WED8127LW1
Near Scottsville, VA 24590
Kyle A.
Job Details:
11/30/2022
Cx complaint of having to run two cycles to dry clothes. Did confirm moisture sensor failed diagnostic test and ui has a stuck key. Ordering ui and moisture harness.; ordrng 1 W11419059 (Ui) and 1 WPW10298258 (Moisture harness) and 1 WP8577274 (Thermistor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near Bethesda, MD 20816
Dustin F.
Job Details:
11/30/2022
"Inspected unit, installed rail clips. rest of the rail pieces were not needed. Also replaced Heating Element. Tested unit, no leaks or codes present.Unit working as intended."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW
Near Suffolk, VA 23435
Anthony D.
Job Details:
11/30/2022
replaced door switch tested unit is working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHV00
Near Mechanicsburg, PA 17050
Drew B.
Job Details:
11/30/2022
when arrived found die from condensor and cut and removed direr and compressor nd drier and condensor pulled good vaccum and filled to 4.5oz 134a and unit started cooling reading 4 on low and 155 on high being dual cool in range
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Crozet, VA 22932
Kyle A.
Job Details:
11/30/2022
Cx complaint of rusty panel. Did confirm and changed panel. Unit is now as designed.
We serviced a
WHIRLPOOL OVEN
Model WFG320MOBW2
Near Lancaster, PA 17603
Justin L.
Job Details:
11/30/2022
"Was able to access unit, unit igniter not responding. igniter ohmed and showes O.L. but is recieving voltage. Ordered igniter for return visit, spoke to parts specialist and set return visit upon availability of parts.; ordrng 1 W11176454 (Igniter)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Charles Town, WV 25414
Ricky E.
Job Details:
11/30/2022
"customer stated that the unit would fill and do nothing else.. verified issue replaced the control, unit cks ok.."
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW0
Near Pikesville, MD 21208
Andrew H.
Job Details:
11/30/2022
"Cx complaint is unit is making loud grinding noise during agitation, provided video of noise. Inspected motor, pulley and shifter under unit. Entered unit into diagnostic mode, ran automatic test cycle, cycle completed with no errors, noise was not recreated during test cycle. Removed and inspected splutch, found gearcase oil on inner ring of splutch. Determined gearcase needs to replaced. Built cx quote for gearcase replacement, cx will contact office if they want to go forward with gearcase replacement. Collected payment for service call, cx will owe $514.60 if they choose to repair."
We serviced a
KITCHENAID RANGE
Model KSEB900ESS6
Near Oakton, VA 22124
Richard B.
Job Details:
11/30/2022
"CX complant. Oven not working. Inspected unit and found red wire burnt up on pigtail . Nut oon red wire going to terminal nut loose . Ordering terminal block and main harness, Further work needed,Not in stock , RB; ordrng 1 WPW10245259 (erminal block) and 1 W11454502 (harness)"
We serviced a
KITCHENAID OVEN
Model KOSE500ESS20
Near Rockville, MD 20852
Roberto I.
Job Details:
11/30/2022
"CX complaint noisy convection fan.Ran the fan, confirmed loud noise. RTeplaced convection fan assy using pre id part. Unit tested ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Springfield, VA 22152
Carl R.
Job Details:
11/30/2022
"Cx complaint is, Not Starting or Operating - Dishwasher. Power was off to unit when I arrived. Removed door to dishwasher and installed parts from the previous technician recommendations. Removed original control, ui, and fan motor. Installed parts and tested unit. Unit is working properly."
We serviced a
WHIRLPOOL DRYER
Model MED5630HC2
Near Newark, DE 19702
Andrew W.
Job Details:
11/30/2022
"2nd tech helper for FR; ordrng 8 WP8564458 (absorber AT VS)s, used 8 WP8564458 (Absorber AT VS) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Chantilly, VA 20152
Ezra M.
Job Details:
11/30/2022
"no ice. still showing error e2, optic sensor light not on. reset unit, optics working, ice maker cycled and filled."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Virginia Beach, VA 23455
Austin D.
Job Details:
11/30/2022
came out to resolve the issue disassembled the unit as needed. replaced all parts. unit is running as designed. if cx calls back or issues persists send tech with (2) WP2188820 thermistors. advised cx to monitor the unit and if food is still freezing to call us back. cx agreed.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SHZ0
Near Lititz, PA 17543
Justin L.
Job Details:
11/30/2022
Cx complaint unit not working and full of water. Was able to access unit and unable to get any error codes. Cleared water and removed pump. Checked the resistance of the pump and found 33.8 Ohms. Found control not sending out voltage. Ordering control and setting return for Tues 12/6/22; ordrng 1 W11225084 (control)
We serviced a
JENN-AIR OVEN
Model JJW3830IL00
Near Smithfield, VA 23430
Justin W.
Job Details:
11/30/2022
cx complaint f2e1 error code. confirmed complaint. ordering ui to complete repair.; ordrng 1 W11449114 (ui ss)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Silver Spring, MD 20901
Israel R.
Job Details:
11/30/2022
"Installed new hose, wax motor and tested. Unit is back to normal operations."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Milford Mill, MD 21244
Andrew H.
Job Details:
11/30/2022
"Cx complaint long fill times. Entered unit into diagnostic mode, found F8E1 long fill error code. Found poor cold water flow during automatic test cycle. Disconnected hose at cold water valve, found valve full of sediment, rinsed filter and reinstalled. Ordering new cold water valve (W11316256) and scheduled return job for Wednesday 12/14/22.; ordrng 1 W11316256 (cold water valve)"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKB0
Near Bowie, MD 20721
Emmanuel R.
Job Details:
11/30/2022
"Cs dispenser door isnmt closing, confirmed complaint. I found the dispenser door doesnt want to stay closed. The retainer clip is not holding.Replaced dispenser and tested unit. Unit is now working properly."
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW08
Near Jarrettsville, MD 21084
Keith H.
Job Details:
11/30/2022
repalced door that came with gasket
We serviced a
KITCHENAID COOKTOP
Model KCGD500GSS00
Near Bowie, MD 20720
Emmanuel R.
Job Details:
11/30/2022
"Cs unit is not light or burning properly, confirmed complaint. I found the flames to have a orange color to it. I was able adjust the flames and remedy the flame pattern but the burner heads are misshapen and some of the holes are restricted. Ordering burner heads and caps to resolve this issue.; ordrng 2 W11084058 (burnr-head)s and 1 W11084059 (burnr-head) and 1 W11084062 (burnr-head) and 1 W10910373 (cap-burner)"
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS08
Near Burke, VA 22015
Robert W.
Job Details:
11/30/2022
"Replaced Control, harneee and thermistor unit is working properly."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKB0
Near Arnold, MD 21012
Israel R.
Job Details:
11/30/2022
Installed new heater per service notice. heating element - sp w11540964 - special project s17304. Installed new heater and tested. Unit is back to normal operations.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Gaithersburg, MD 20878
Julian H.
Job Details:
11/30/2022
replaced parts when i took protection film on new console found a broken corner need to reorder left it on unit for Cx to be able to see cycle status will be returning this when we put new console on heater working fine; ordrng 1 W11302464 (console (reorder) cosmetic damage)
We serviced a
JENN-AIR DISHWASHER
Model JDTSS247HS0
Near Alexandria, VA 22314
Lloyd B.
Job Details:
11/30/2022
Cx complained the units buttons do not work. Inspected the unit and found some of the buttons don't work and is coming apart. Unit needs new console; ordrng 1 W11337647 (console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Hyattsville, MD 20785
Emmanuel R.
Job Details:
11/30/2022
"Cs unit would randomly shut down and lose cooling and icemaker wont make ice intermittenly. Replaced the control,UI, icemaker and baffle door. Advised customer to allow 24hrs for icemaker to start making ice."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSF705HPS04
Near Hanover, PA 17331
Bernard M.
Job Details:
11/30/2022
"Replaced valve and water still didn't dispense. Contacted TL and spoke with Andy, went thrrough and isolated the water by disconnecting tubes from valves and found the inlet tube has clog inside.When disconnected from valve water comes through the valve. Also found the light button on the UI doesn't function and unable to enter service mode. Ordering tubes and UI, once parts are in contact cx to reschedule; ordrng 1 W11608967 (UI) and 1 WPW10279882 (inlet tube) and 1 WPW10279885 (outlet tube)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Rockville, MD 20850
Roberto I.
Job Details:
11/30/2022
"CX complaint Rc door not closing properly, broken shelf.Inspectred door, found it too low and also the gasket not sealing on the right top corner. Raised door and molded gasket by using heat until it sealed properly. The unit has a broken shelf in the Rc, advised cx that shelves are not covered by the warranty. She asked for part number. Unit good to go"
We serviced a
WHIRLPOOL COOKTOP
Model 89891
Near Newport News, VA 23608
Justin W.
Job Details:
11/30/2022
cx complaint unit is smoking during use. checked unit to find smoke is coming from unit having build up near elements from being used. advised cx to clean unit. called safety spoke to Donna retaped exhaust to downdraft using aluminum tape
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Fairfax, VA 22032
Carl R.
Job Details:
11/30/2022
"Cx complaint is, Not Starting or Operating - Dishwasher. Found that the adjuster on both side's of the rack. Cx had to make the dishwasher rack work with tie straps. Removed the original adjusters and installed new adjuster kit. Unit working properly."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Glen Allen, VA 23059
Eric F.
Job Details:
11/30/2022
"Confirmed cx complaint lamp burnt out. Replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDW01
Near Arlington, VA 22205
David J.
Job Details:
11/30/2022
CX complaint refrigerator. Temperatures are too cold. After previous text visit he had found this unit need a new control and thermistor. Arrive today and checked temperatures and had 4° in the freezer and 30° in the refrigerator. Unplugged unit replace control removed back panel and refrigerator and found a short thermistor hanging from ceiling and the long for Mr. on panel. I do not know why a small one was installed. Removed birthday misters and tested in a glass of ice water and had 6.7 K ohms on both. Plugged in original long thermistor and replaced all back panel parts found that part of diffuser cover is defective and needs to be replaced and also going to order the proper thermistor for a return visit.; ordrng 1 W11256504 (Air diffuser cover) and 1 W11438736 (Air diffuser cover thermistor)
We serviced a
WHIRLPOOL FREEZER
Model WRS322FDAW04
Near Gordonsville, VA 22942
Eric F.
Job Details:
11/30/2022
"Confirmed Cx complaint unit leaking. Found improper filter being used, filter head not fitting into water filter housing properly, housing possibly damaged. Instructed Cx to obtain correct water filter and to call back if leak persists after installing it. If cx calls back must pre-id W10862456 (water filter housing) for return visit.; ordrng 1 look"
We serviced a
WHIRLPOOL WASHER
Model WFW90HEFW0
Near Silver Spring, MD 20910
Israel R.
Job Details:
11/30/2022
I found the hose was too short becasue it feel apart at the oulet of the dryer and at tjhe outle4t. The unit needs new hoe. Got one from ace. Installed new hose. Unit is back to normal operations. Receipt ion the blue bad for the hose we damaged it when we puled it out.
We serviced a
WHIRLPOOL COOKTOP
Model WCG77US0HS00
Near Upper Marlboro, MD 20774
Shane B.
Job Details:
11/30/2022
"cx complaint is the discoloration of the burners and the coating on the knobs peeling off. unit is within 30days of purchase. cx has only used unit a couple times. unit is also missing 1 of the mounting backets under the unit. i found knobs are peeling. burners heads all have small spots of dicoloration that are peeling. only 1 mounting bracket under unit. ordering burner heads, knobs, mounting bracket and screw. schedule when all parts are available.; ordrng 3 WP8286814 (burnr-head)s and 1 WP8286813 (burnr-head) and 1 WP8286815 (burnr-head) and 5 W11366438 (knob)s and 1 WP3801F93551 (backet) and 1 WP7101P06260 (bracket screw)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Richmond, VA 23231
Chris B.
Job Details:
11/30/2022
cx stated they have ext warranty advised cx to call ext warranty comp
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Fallston, MD 21047
Keith H.
Job Details:
11/30/2022
installed ui and fan motor collected labor
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Gaithersburg, MD 20878
Julian H.
Job Details:
11/30/2022
replaced parts when i took protection film on new console found a broken corner need to reorder left it on unit for Cx to be able to see cycle status will be returning this when we put new console on heater working fine; ordrng 1 W11302464 (console (reorder) cosmetic damage)
We serviced a
JENN-AIR DISHWASHER
Model JDTSS245GX0
Near Alexandria, VA 22314
Lloyd B.
Job Details:
11/30/2022
Cx complained the unit did not clean well. Installed new sump and tested in diagnostics and the unit performed and passed each test. No leaks. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC302ESS06
Near Odenton, MD 21113
Israel R.
Job Details:
11/30/2022
"Installed new doors, gasket and nameplate. Unit is back to normal operations."
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS00
Near Bethesda, MD 20816
Dustin F.
Job Details:
11/30/2022
"Inspected unit, replaced Harnass and evap cover. Unit did NOT need a new drip pan. Tested unit, unit now working as intended."
We serviced a
WHIRLPOOL COOKTOP
Model KCGD500GSS00
Near Potomac, MD 20854
Roberto I.
Job Details:
11/30/2022
"Cx complaint fan switch out of alignment.Confirmed crooked fan switch. Removed top, noticied of bent internel switch bracket because of a missing screw from the side. Realigned bracket and installed a screw using v/s part. Reassembled unit, the switch is now aligned with the valves.; ordrng 1 WP90767 (screw (RI van stock)), used 1 WP90767 (screw) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Chambersburg, PA 17201
Bernard M.
Job Details:
11/30/2022
"Cx complaint the unit spins off balance. Entered diag and found no error codes. Ran test cycle and found no issues. Contacted TL and spoke with Butch,reported all parts that were replaced, ran manuel high speed spin without items in basket and unit ran as designed. Unit is balanced. TL stated cx needs to cut back on load size and re-distribute clothes if they're pushed to one side of basket. TL says unit is running as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Gaithersburg, MD 20878
Julian H.
Job Details:
11/30/2022
replaced parts when i took protection film on new console found a broken corner need to reorder left it on unit for Cx to be able to see cycle status will be returning this when we put new console on heater working fine; ordrng 1 W11302464 (console (reorder) cosmetic damage)
We serviced a
WHIRLPOOL MICROWAVE
Model KMBP100ESS03
Near Oakton, VA 22124
Richard B.
Job Details:
11/30/2022
"CX Complant . Microwave not heating. Inspected unit and found inverter error code Changed inverter board and magnatron. Microwave heating as designed. Job compketed , RB"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Upper Marlboro, MD 20774
Shane B.
Job Details:
11/30/2022
"cx complaint is the unit leaving clothes soaking wet, not draining. checked for codes and found F8E1 long fill. cleared code, ran service cycle. both valves have good flow. i found a lot of noise coming form under unit. found belt is slipping on pulley. belt is very dryed out and cracked. ordering drive pulley and belt.; ordrng 1 W10721967 (drive pulley) and 1 WPW10006384 (drive belt)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Lorton, VA 22079
Robert W.
Job Details:
11/30/2022
Cx Complaint is the unit wont run error F8E3. Inspected unit and found error F8E3 unit just draining pulled console and found the control has corrosion on board at pressure switch and has shorted pout the board causing unit to think it has water. Replaced board and calibrated and tested unit unit is now working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608EPA01
Near Midlothian, VA 23113
Joseph D.
Job Details:
11/30/2022
replaced 12 failed led moduled. unit now illuminating properly
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Burke, VA 22015
Robert W.
Job Details:
11/30/2022
"CX Complaint is the unit is making noise. Inspected unit and found when unit is running its making noise. Pulled unit apart and found the roller wheel has come off stud, reseatted and added clip unit tested and unit working properly."
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EFS00
Near Fairfax Station, VA 22039
Robert W.
Job Details:
11/30/2022
CX Compaint is the unit isnt cooling in RC and FC is working properly and is making ice. Inspected unti and found unit RC evap is frosted over thermistor is misreading found Service pointer and unit software verison is out of date needs to be on 70.0 or higher version and control is on 60.0 S27311 code is covering parts and 2X labor . ordering evap cover and control; ordrng 1 W11332011 (Control) and 1 W10815734 (Evap cover) and 1 LOOK (LOOK)
We serviced a
KITCHENAID OVEN
Model KODE900HSS00
Near McLean, VA 22101
David J.
Job Details:
11/30/2022
CX complaint grill feature and oven is not working properly. After previous visit found that when inserting the grill into connector it is not reading that its connected. Brought back new grill assembly and plug placed new grill. Insert in oven and still was not getting recognized. Replaced connector inside unit. Powered unit back on and tested grill. Option is now working as intended. Unit is working as intended. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Crownsville, MD 21032
Emmanuel R.
Job Details:
11/30/2022
"Upon arrival to replaced the sump,drain,and vent I found the sump assembly damaged. (See pics)Need to reorder sump assy, I said sorry to the customer but she was nice about.; ordrng 1 w11416362 (sump/motor)"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW
Near Woodstock, VA 22664
Danny R.
Job Details:
11/30/2022
ran unit found pressure hose off control reinstalled the clip and hose doesnt make noise any more
We serviced a
WHIRLPOOL DRYER
Model WTW7000DW0
Near Silver Spring, MD 20910
Samuel R.
Job Details:
11/30/2022
cx complaint unti is not working.inspected unti and found unit to have error code f02 and f0e3.ran service test and unit worked well.recalibrated unit and found unit full of suds.advised cx to properly load unit and care for unit.unit is working as it should.
We serviced a
WHIRLPOOL COOKTOP
Model KCGD500GSS00
Near Potomac, MD 20854
Roberto I.
Job Details:
11/30/2022
"Cx complaint fan switch out of alignment.Confirmed crooked fan switch. Removed top, noticied of bent internel switch bracket because of a missing screw from the side. Realigned bracket and installed a screw using v/s part. Reassembled unit, the switch is now aligned with the valves.; ordrng 1 WP90767 (screw (RI van stock)), used 1 WP90767 (screw) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model KUDE48FXSP6
Near Alexandria, VA 22301
Lloyd B.
Job Details:
11/30/2022
"Cx complained the unit leaked. Inspected the unit and found no leak from the bottom or from the sump install. Cx said the unit leaked from the front of the bottom of the door. Currently the unit is empty and is not leaking, she says there was excess soap in the bottom as well. Ran diagnostics to see if the arms are moving and they are. Put a cup on the bottom rack and top rack to see if they would fill and they did. Evidence points to a cx error. Job complete"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ06
Near Mount Holly Springs, PA 17065
Andrew S.
Job Details:
11/30/2022
Cx complaint is that the stovetop light is staying on and can't be shut off. Upon arrival I found that the relay on the control was stuck on. I was able to access and replace the control and light bulb. I then tested the unit and the light is now functioning as intended. Job complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFP00
Near Gainesville, VA 20155
Ezra M.
Job Details:
11/30/2022
"cust stated fc stopped cooling. rc temps normal. on arrival, items in fc frozen. checked fc temp with thermocouple, freezer reading at 3 degrees, set to 1. good frost pattern, no ice buildup. unit working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Odenton, MD 21113
Israel R.
Job Details:
11/30/2022
"Installed new icemaker and facia. Unit is back to normal operations. Ran test 56 and no motor action at all the heater comes on but the icemaker is not rotatiing. I am getting power to the heater and motor is not rotatiiong. BAd ice maker. Rerodering ice maker,. Returning tech please sent the icemaker back to the office for return for credit. Ice maker special order part.; ordrng 1 W11579560 (Icemaker) and 1 looklook (look)"
We serviced a
WHIRLPOOL WASHER
Model WTW5640XW3
Near Enola, PA 17025
Fred G.
Job Details:
11/30/2022
"with the assist of AS we were able to access unit and replace the drive motor, gearcase, splutch, capacitor, tub, tub filter and screw from van stock, spin basket, and drive belt as per previous visit. tested unit and found unit now checks good.; ordrng 1 WPW10215093 (clean out filter (FG VS)) and 1 WP8533928 (screw (FG VS)), used 1 WPW10215093 (filter), and 1 WP8533928 (screw) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Arlington, VA 22201
David J.
Job Details:
11/30/2022
Cx complaint Ive making was making a water on back wall. Arrived to unit and found fill tube to be pressed against ice maker and causing it to splash out. Adjusted fill tube extension and unit will no longer splash. Ice maker is working as designed. Unit is also working as intended job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Charles Town, WV 25414
Ricky E.
Job Details:
11/30/2022
customer stated that the unit wasnt cooling. verified issue and fnd a faulty compressor and possable evap leak... need part... unit under 5 year sealed system warranty..; ordrng 1 WPW10507886 (compressor) and 1 W10843121 (filter dryer) and 1 WPW10487115 (condenser) and 1 W10836706 (evaporator) and 3 3callcount (3 call count)s
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Virginia Beach, VA 23455
Austin D.
Job Details:
11/30/2022
came out to resolve the issue with the unit. disassembled as needed. repalced the sump and pump. tested operation. unit is good to go. no issues with pump and no leaks present. unit is running as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Plain View, VA 23156
Lucas R.
Job Details:
11/30/2022
replaced valve leveled unit calibrated and tested unit working as designed
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS08
Near Alexandria, VA 22314
Lloyd B.
Job Details:
11/30/2022
Cx complained of flickering lights. Installed new control and tested and the lights no longer flicker. Job complete
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Bethesda, MD 20817
Dustin F.
Job Details:
11/30/2022
"Replaced Gearcase,Motor, and washplate sending belt for return visit. drive hub looked really good) Need to Reorder Gearcase, New gearcase had some questionable dmg to gear ring, damaged the new splutch. Ordering new splutch, CAPACITOR,and actuator to go with it for return visit with belt for return.; ordrng 1 LOOk (LOOK) and 1 W11222082 (Gearcase Reorder) and 1 W11212745 (Actuator) and 1 W10721967 (Clutch) and 1 W11227944 (CAPACITOR)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Petersburg, VA 23805
Chris B.
Job Details:
11/30/2022
replaced heater elm tested unit insp for leaks working as desighned
We serviced a
WHIRLPOOL MICROWAVE
Model UMV1160CW6
Near Elkridge, MD 21075
Justin S.
Job Details:
11/30/2022
the unit is heating good but the mounts are damasged and need to be replaced; ordrng 2 W11122643 (nut)s
We serviced a
WHIRLPOOL ICE MAKER
Model WRS571CIHZ04
Near Dover, DE 19904
Frederick R.
Job Details:
11/30/2022
CX complaint is door damage on delivery. Replaced FC door per prior diagnosis. Did not need UI because door came with one. Unit is now repaired and is working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC503ESS00
Near Fairfax Station, VA 22039
Robert W.
Job Details:
11/30/2022
Defrosted evap completely ice over replaced thermistor and fan scroll.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Odenton, MD 21113
Israel R.
Job Details:
11/30/2022
"Installed new icemaker and facia. Unit is back to normal operations. Ran test 56 and no motor action at all the heater comes on but the icemaker is not rotatiing. I am getting power to the heater and motor is not rotatiiong. BAd ice maker. Rerodering ice maker,. Returning tech please sent the icemaker back to the office for return for credit. Ice maker special order part.; ordrng 1 W11579560 (Icemaker) and 1 looklook (look)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW
Near Suffolk, VA 23435
Anthony D.
Job Details:
11/30/2022
replaced door switch tested unit is working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHV08
Near Mechanicsburg, PA 17050
Andrew S.
Job Details:
11/30/2022
Per previous diag I was able to access and replace the evap harness and thermistor. i then repowered the unit and found that it began developing a frost pattern and started cooling. Unit is now functioning as intedned. Job complete
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near Washington, DC
Shawn D.
Job Details:
11/30/2022
replaced font left burner head and tested works great. had cx approve it and she said its good. unit is good
We serviced a
JENNAIR HOOD
Model JXW9048HP4
Near Bethesda, MD 20817
Roberto I.
Job Details:
11/30/2022
"CX complaint noisy fan.Ran the fan, confirmed noise coming left blower wheel. Ordering blower fan W11499036. **2 TECH**, the part to be replaced is too high, big and heavy for one single person.; ordrng 1 W11499036 (blower fan) and 1 2nd tech"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Accokeek, MD 20607
Robert A.
Job Details:
11/29/2022
This job was removed from my roster.; saved tckt
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Hopewell, VA 23860
Chris B.
Job Details:
11/29/2022
cx comp you have to turn water off at the house to keep tub from filling insp unit conf cx comp replaced inlet valve tested unit working as desighned
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Hopewell, VA 23860
Chris B.
Job Details:
11/29/2022
cx comp you have to turn water off at the house to keep tub from filling insp unit conf cx comp replaced inlet valve tested unit working as desighned
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Owings Mills, MD 21117
Brian R.
Job Details:
11/29/2022
replaced fan and checked over unit. fan runs quiet now and uniut checks. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Gaithersburg, MD 20878
Julian H.
Job Details:
11/29/2022
GOT HERE control board was on already same condition overfrost called TL explained all I have done checked resistance again of sensors TL states that control is the issue againACCORDING TO TL PART # NEEDS TO BE SEND TO A PARTS RESEARCH TEAM TO SEE IF THERE'S A DIFFERENT PART # SINCE WE CAN ONLY CHOOSE PART FROM A PREVIOUS ENGINEERING CODE let CX know SR#7734795995; ordrng 1 W11203924 (contrl-box CX complaint need to have it research) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Washington, DC 20015
Emmanuel R.
Job Details:
11/29/2022
Replaced RH door gasket and used the heat gun to soften gasket. Unit is now working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB09
Near ,
Robert W.
Job Details:
11/29/2022
CX Compolaint is the unit isnt power on. Inspected unit and found the unit is getting good power open door and light not coming on and Control not responding. Pulled door switch and found connection loose reseatted and unit started working properly.
We serviced a
KITCHENAID DISHWASHER
Model KDTE304DWH0
Near Bowie, MD 20720
Shawn D.
Job Details:
11/29/2022
arrived was about to do repair to notice the sink is full of water andnot drining. cx tried getting sink clear but cant. needs to reschedule when sink will drain
We serviced a
WHIRLPOOL DRYER
Model WED4950HW
Near Smithsburg, MD 21783
Sal R.
Job Details:
11/29/2022
I attempted to service the unit and found that with the washer and dryer in the closet the units are wjder then the door frame. I attempoted to move the dryer and found that it would not clear the door jam even with the washer moved completly against the wall. CX to make unit accessible for service to be provided. CX will call office once this has been done inorder to corretly diagnose the unit.; saved tckt
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Waldorf, MD 20602
Andrew H.
Job Details:
11/29/2022
"Cx complaint unit not completing cycles. Entered unit into diagnostic mode, found f7e4 (basket re-engagement error) and f6e3 (comm error, ACU can't hear MCU). Inspected under unit found slider ring halfway off of slider and signs of gearcase oil leaking. Called tech line and spoke with rep, said F6E3 from overload condition. Replaced slider, ran diagnostic cycle, cylce completed, but unit made very loud noise when shifting from agitate to spin. Advised cx to avoid using unit until gearcase is replaced. Scheduled return job to replace gearcase (W11449841) on Friday 12/9/22.Tech line reference # 7735159375; (created new UIS, deleted prior attachment to UisID 444789), ordrng 1 W11449841 (Gearcase)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ02
Near Farmville, VA 23901
Kyle A.
Job Details:
11/29/2022
Installed parts and tested unit and unit is now as designed.
We serviced a
JENN-AIR DISHWASHER
Model JDPSG244LS1
Near Washington, DC 20016
Samuel R.
Job Details:
11/29/2022
cx complaint unit is leaking.inspected unit nd could confrim unit leaking from the right sode.found unit to no be balanced right.balanced unit correctly.also found unit to have no rinse aid.advised cx to fill rinse aid.tested unit and is now working properly.all gaskets are good
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near Fairfax, VA 22031
Christian C.
Job Details:
11/29/2022
Installed FC door. Gasket is sealing fully. Cx wants nameplate and to be installed by us. Ordering nameplate.; ordrng 1 W10909682 (nameplate)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Virginia Beach, VA 23462
Zachery R.
Job Details:
11/29/2022
"cx complaint unit not completing cycles, checked unit, come to find defective inlet valve, not allowing cold water to pass through. replaced valve, calibrated and tested, unit working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Hagerstown, MD 21740
Ken M.
Job Details:
11/29/2022
Customer complaint is that they have to run two 70 minute cycles to dry the clothes. Unit tested and the element is turning on and cycling properly. Checked air flow out of the unit to outside and found the exhaust heavily clogged on the outside of the house. Customer needs to have their vents cleaned. Unit is working properly.
We serviced a
WHIRLPOOL ICE MAKER
Model KUIX535HPS00
Near Georgetown, SC 29440
Jason T.
Job Details:
11/29/2022
"Installed all parts from prior visits, found new inlet vale not cycling during the test, intermittent connection within the valve circuit, also inlet line still needs to be corrected by the cx, re-ordering valve for the return visit, cx will be called to schedule a return visit, cx agreed.; ordrng 1 W10897719 (valve) and 1 LOOK (LOOK)"