We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near Burke, Virginia 22015
Robert W.
Job Details:
11/30/2022
"CX Complaint is the unit is leaking water, Inspected unti and found unit falls in Scode for element replacement the element bushing has failed and allowing unit to leak. Replaced element and tested unit is working properly."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Midlothian, Virginia 23112
Joseph D.
Job Details:
11/30/2022
replaced failed top. unit working properly now.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Midlothian, Virginia 23112
John P.
Job Details:
11/30/2022
CX complaint unit noisy checked unit found drain hose tapping back of unit advised all other noises were normal explain CX cycle selection tested unit working as designed.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ06
Near Bridgeville, Delaware 19933
Michael E.
Job Details:
11/30/2022
Replaced turntable motor and control as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Portsmouth, Virginia 23703
Anthony D.
Job Details:
11/30/2022
cx complaint icemaker not working checked unit to find icmaker has lost home position replaced icmaker with preid part tested unit is working as designed
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Reston, Virginia 20190
Christian C.
Job Details:
11/30/2022
Cx complaint knob is cracked. Inspected unit and center of knob is cracked not allowing to catch switch stem to turn on burners. Advised cx that this is not covered. Cx will call whirlpool to try to get this covered. If cx calls back with auth order W11517335-knob.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Lorton, Virginia 22079
Robert W.
Job Details:
11/30/2022
Cx Complaint is the unit wont run error F8E3. Inspected unit and found error F8E3 unit just draining pulled console and found the control has corrosion on board at pressure switch and has shorted pout the board causing unit to think it has water. Replaced board and calibrated and tested unit unit is now working properly.
We serviced a
KITCHENAID RANGE
Model KSIB900ESS0
Near Alexandria, Virginia 22310
Lloyd B.
Job Details:
11/30/2022
Cx complained of a fire. Inspected the unit and found that the use and care guide was in the warming drawer that was not removed. Cx cleaned and used and it operates fine. Pulled the unit out and checked behind and nothing is broken or damaged. Cx instruct. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Upper Marlboro, Maryland 20772
Shane B.
Job Details:
11/30/2022
cx complaint is the unit leaving clothes soaking wet. i found unit was set to no spin when i powered unit on. showed this to cx. found no saved codes. ran service cycle with no issues. checked drain pump and found nothing in the trap. showed cx how to set spin speed. started a normal cycle so it would save the setting. cx said they have had a lot of power outages recently that may have changed settings. unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Virginia Beach, Virginia 23456
Branden R.
Job Details:
11/30/2022
came out for heating element - sp w11540964 - special project s17304 - pre-id heater bushing w11537778 - . . . checked unit and replace heating element tested unit and unit is running as designed .
We serviced a
WHIRLPOOL RANGE
Model KCGS950ESS02
Near California, Maryland 20619
Robert A.
Job Details:
11/30/2022
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Mechanicsville, Virginia 23111
Jerod R.
Job Details:
11/30/2022
replaced orderd parts and tested unit is now fully functional and working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Fairfax, Virginia 22031
Richard B.
Job Details:
11/30/2022
"CX complant. Fridge made noise then stopped cooling. Inspected unit and found thermister tests are all the same for fresh food . Found condenser vent clogged with dust and too close to wall. Moved unit out, Cleaned vent , Changed main control kit and set temps to recomended Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Petersburg, Virginia 23803
Chris B.
Job Details:
11/30/2022
cx comp unit will not make ice insp unit conf cx comp found fc at 0 degress when hit test button on im im does not move replaced im tested im did fill with water unit now working as desighned
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near Germantown, Maryland 20874
Julian H.
Job Details:
11/30/2022
CX complaint about unable to select a cycle unit getting error F3E0 shorted sensor open sensor on display went to the back disconnected power sensor is reading 1080oh @ room temp same resistance @ wiring when I read it @ connector p3 issue with control replaced from preid resume power 7 working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Baltimore, Maryland 21209
Andrew H.
Job Details:
11/30/2022
"Replaced all parts and tested unit, unit is now working properly."
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near Stone Ridge, Virginia 20105
Ezra M.
Job Details:
11/30/2022
"no operation. new residence, found wire locking breaker to microwave in off position. removed wire, turned breaker on and tested unit. working properly"
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Easton, Maryland 21601
Alexander W.
Job Details:
11/30/2022
Cx stated unit is squeaking inspected tested and verified cx complaint found idler defective gave cx quote for idler cx accepted quote paid in full by CC installed pre-id part tested unit is now operating as designed job is complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hanover, Pennsylvania 17331
Bernard M.
Job Details:
11/30/2022
"Cx complaint unit won't start. Entered into diag and found error code F9E1 long drain. Attempted to run test but the lid latch would only click and not lock. Inspected underneath and found the drain pump wasn't fully connected. The harness didn't have enough slack causing the connection to pull out. Released the tension on the harness and reconnected pump, ran test cycle and unit completed test without any further issues. Unit checks good"
We serviced a
MAYTAG RANGE
Model MER7700LZ2
Near Alexandria, Virginia 22303
Lloyd B.
Job Details:
11/30/2022
"Cx complained the unit did not heat properly. Inspected the unit and found no error codes. Checked the bake element connection and the element has resistence, but the male side of the connector on the left was backing out. Pushed the connector back in and tested to 450 degrees and it heated. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5VHEXTB01
Near Mount Joy, Pennsylvania 17552
Drew B.
Job Details:
11/30/2022
"removed compressor and direr pulled vaccum and held solid and filled to 5,0 oz134a and had full frost pattern and took pic of frost pattern at required weight. readin 0 on low and 145 on high checks good"
We serviced a
MAYTAG DRYER
Model MEDB835DW3
Near Chesapeake, Virginia 23323
Zachery R.
Job Details:
11/30/2022
"cx complaint unit squeeling, checked unit, come to find idler pulley stiff, applied grease to shaft and pulley, tested, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Mount Wolf, Pennsylvania 17347
Sal R.
Job Details:
11/30/2022
"Per tyhe previouse tech, I was able to access and replace all 3 parts. I ran a auto test and a recalibration and found the unit to be opperating as designecd. CX informed me that the noise only seems to happen with a load of bath towels in the unit. I advised to lighten the loads. Unit test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Owings Mills, Maryland 21117
Andrew H.
Job Details:
11/30/2022
cx complaint is the units right rc door is opening and swing back aswell as the water coming from the dispenser is not cold. i found the unit is leaning forward and this is causing the door to swing open after is been open. i leveled the unit by adjusting the front wheels. i instructed cx that the doors will swing somewhat due to having a closer cam on the hinge to help with the door closing. i tested water from the dispenser and used a thermometer. i found the water temp dropped as more water was dispensed. Unit is now working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Rockville, Maryland 20850
Julian H.
Job Details:
11/30/2022
CX complaint about unit leaking from the top causing a block of ice on ice bin found that fill tube was slightly pushesd in missing ice cup causing water to fall fix positioning of fill tube tested icemaker & working CX WILL EMAIL US POP
We serviced a
WHIRLPOOL WASHER
Model MTW5570TQ0
Near Harrisburg, Pennsylvania 17110
Andrew S.
Job Details:
11/30/2022
Cx complaint is that the unit will not advance to the spin cycle on its own. Upon arrvial I found that the unit would fill and agitate and drain but will not progress to the rinse cycle. I found that the timer has a dead spot in it. I quoted the cx for the cost of the repair. Cx paid the service call and stated that they will be getting a new unit. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Chambersburg, Pennsylvania 17201
Bernard M.
Job Details:
11/30/2022
"Cx complaint the unit spins off balance. Entered diag and found no error codes. Ran test cycle and found no issues. Contacted TL and spoke with Butch,reported all parts that were replaced, ran manuel high speed spin without items in basket and unit ran as designed. Unit is balanced. TL stated cx needs to cut back on load size and re-distribute clothes if they're pushed to one side of basket. TL says unit is running as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Charles Town, West Virginia 25414
Ricky E.
Job Details:
11/30/2022
"customer stated that the unit would fill and do nothing else.. verified issue replaced the control, unit cks ok.."
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Washington, District of Columbia 20024
Shawn D.
Job Details:
11/30/2022
replaced acu thermister and moisture harness and did find alot of lint around the moisture harness connection at the bars and could have been causing this issue. ran unit and is heating good. unit is good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Stevensville, Maryland 21666
Alexander W.
Job Details:
11/30/2022
"Installed parts per previous diag tested unit , unit is now operating as designed job is complete"
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Bethesda, Maryland 20817
Dustin F.
Job Details:
11/30/2022
"Inspected unit, foundF3E2 - Moisture Sensor Open or ShortedF2E2 - HMI Internal FaultF2E1 - HMI Stuck Keyreplaces HMI,control board, and moisture sensor per previous tech, ran test cycleunit passed, no codes present. unit operating as intended."
We serviced a
WHIRLPOOL WASHER
Model WET4124HW0
Near Washington, District of Columbia 20037
Samuel R.
Job Details:
11/30/2022
cx complaint unit is not having cold water.inspected unit and could confirm cx complaint.found lines to be connected wrong.installed lines correctly and unit is now working.
We serviced a
WHIRLPOOL DRYER
Model GEW9250PW1
Near Middletown, Maryland 21769
Brian R.
Job Details:
11/30/2022
cx complaint is unit ran and then stopped. said lights and all work just unit wont spin. light comes on and off when door is opened and closed. tried to run unit and unit powers up and when pressing start unit just clicks. had 120 to L1 and L2 and 240 across at plug as well as unit. broke unit down. found thermal fuse blown. replaced and now unit checks. un its O-O-W and she knows.
We serviced a
WHIRLPOOL WASHER
Model WFW9620HW0
Near Springfield, Virginia 22153
Carl R.
Job Details:
11/30/2022
"Cx complaint is, SAFE Washer continues to run PAD COVERS TRIP/DIAGNOSIS. Found over sudsing fault code f0e2. Ran unit in cold water, found hotbwater is being dispensed. Turned the water valves off and switched both lines. Turned water valves back on and cold water is dispensing when set to cold and hot water is dispensing when hot is needed. Called safely to document findings. S code S33118 W11401418.."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Easton, Maryland 21601
Alexander W.
Job Details:
11/30/2022
Cx stated FC light went out inspected tested and verified cx complaint installed led light from pre-id parts tested unit unit is now operating as designed job is complete.
We serviced a
AMANA WASHER
Model NFW5800HW4
Near Lochearn, Maryland 21207
Andrew H.
Job Details:
11/30/2022
"Cx complaint leaking from bottom left of unit, ran test cycle, water leaked immediately. Removed front ring of bellows, found rear ring not fully seated in groove. Installed ring properly, tested unit again, unit is now working properly."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Dover, Pennsylvania 17315
Sal R.
Job Details:
11/30/2022
"Per the previouse tech, I was able to access and replace all parts. I found that unit comoleted 2 auto test and a calibration with out issues. UNit test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Jessup, Maryland 20794
Israel R.
Job Details:
11/30/2022
Installled ice maker. Unit is back to normal operations.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Purcellville, Virginia 20132
Ken M.
Job Details:
11/30/2022
"Ice door replaced. Per SP W11539038, customer to monitor to see if issue is resolved. If issue persists, order W11533211."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Glen Allen, Virginia 23059
Eric F.
Job Details:
11/30/2022
"Confirmed cx complaint unit not washing. Found sump motor failed. Replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Glen Allen, Virginia 23059
Eric F.
Job Details:
11/30/2022
"Confirmed cx complaint unit not washing. Found sump motor failed. Replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Palmyra, Pennsylvania 17078
Fred G.
Job Details:
11/30/2022
cx complaint unit is not dispensing water. inspected unit and found nothing dispensing from unit or no water at all is getting to reservior. pulled unit out and removed rear cover and found inlet valve was left unplugged from last visit. was able to plug unit in and tested unit and found water now dispenses. unit checks good. also filled icemaker with water.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Ashburn, Virginia 20147
Ken M.
Job Details:
11/30/2022
"Customer complaint is that the unit is giving error codes, not running properly. Checked for stored error codes and found F7E4 & F7E3. Ran test cycle and the unit is not shifting properly. Inspection of the drive system found the rotor on the floor, bolt had backed out of the drive shaft. Loktite applied to the bolt threads and rotor resecured. Unit retested and is working properly."
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near Washington, District of Columbia
Shawn D.
Job Details:
11/30/2022
replaced font left burner head and tested works great. had cx approve it and she said its good. unit is good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Arlington, Virginia 22201
David J.
Job Details:
11/30/2022
Cx complaint Ive making was making a water on back wall. Arrived to unit and found fill tube to be pressed against ice maker and causing it to splash out. Adjusted fill tube extension and unit will no longer splash. Ice maker is working as designed. Unit is also working as intended job complete
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Glenville, Pennsylvania 17329
Sal R.
Job Details:
11/30/2022
"CX complaint was that the unti was leaking. I was able to access and inspect the inlet valve , drain pump, drain hoses and the gearcase. I found no evidance of leaking or water marks. I ran a auto teat and fou d no issues. I recalibrated and also ran a Quick wash cycle. I found no evidance of leaking. CX is going to use the unit as they nornaly would and call if leak returns. CX informed me that leak only happened 1 time. UNit test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Fallston, Maryland 21047
Keith H.
Job Details:
11/30/2022
installed ui and fan motor collected labor
We serviced a
JENNAIR COOKTOP
Model JGD3430WS00
Near Ellicott City, Maryland 21043
Robert L.
Job Details:
11/30/2022
"cx complaint flames uneven and cooktop allowing cold air and occasional critter into house, cx has to block vent opening, found installed properly under counter venting outside goes under deck, wall cap needs to be replaced, no closig shut allowing air and critters in, adjuster all burner flames to cx request, tested all ops ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHV00
Near Mechanicsburg, Pennsylvania 17050
Drew B.
Job Details:
11/30/2022
when arrived found die from condensor and cut and removed direr and compressor nd drier and condensor pulled good vaccum and filled to 4.5oz 134a and unit started cooling reading 4 on low and 155 on high being dual cool in range
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GLO
Near Chevy Chase, Maryland 20815
Roberto I.
Job Details:
11/30/2022
"Replaced parts and ran a test cycle. The unit washed and drained ok, the dispenser opened."
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ06
Near Chesapeake, Virginia 23321
Zachery R.
Job Details:
11/30/2022
"replaced control, lamp holder, and lamp, tested, unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Haymarket, Virginia 20169
Ezra M.
Job Details:
11/30/2022
"installed all 12 3pt LED's, all lights working properly."
We serviced a
WHIRLPOOL DRYER
Model MED5630HC2
Near Newark, Delaware 19702
Frederick R.
Job Details:
11/30/2022
"CX complaint is loud squeaking noikse in dryer. Inspected/tested and found blower wheen loos and rollers worn out. Replaced motor, blower wheel and dryer repair kit from prior diagnosis. Retested unit after repair and it is now working properly. Job is ciomplete"
We serviced a
KITCHENAID O.T.R MICROWAVE
Model KMHP519ESS6
Near Alexandria, Virginia 22315
Lloyd B.
Job Details:
11/30/2022
"Cx complained the unit did not heat. Installed new magnetron, diode and capacitor per wp and tested and it now heats. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Suffolk, Virginia 23434
Zachery R.
Job Details:
11/30/2022
"replaced lid, calibrated and tested, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near Bethesda, Maryland 20816
Dustin F.
Job Details:
11/30/2022
"Inspected unit, installed rail clips. rest of the rail pieces were not needed. Also replaced Heating Element. Tested unit, no leaks or codes present.Unit working as intended."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Frederick, Maryland 21704
Ricardo S.
Job Details:
11/30/2022
"Replaced part.. reset power, unit tested and step#12 works fine"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near York Springs, Pennsylvania 17372
Bernard M.
Job Details:
11/30/2022
Replaced control but was unable to test due to cx had power cord connected to another unit. Cx will connect cord and will call back if unit isn't functioning.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Hyattsville, Maryland 20785
Emmanuel R.
Job Details:
11/30/2022
"Cs unit would randomly shut down and lose cooling and icemaker wont make ice intermittenly. Replaced the control,UI, icemaker and baffle door. Advised customer to allow 24hrs for icemaker to start making ice."
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Burke, Virginia 22015
Robert W.
Job Details:
11/30/2022
"CX Complaint is the unit is making noise. Inspected unit and found when unit is running its making noise. Pulled unit apart and found the roller wheel has come off stud, reseatted and added clip unit tested and unit working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Bear, Delaware 19701
Frederick R.
Job Details:
11/30/2022
CX complaint is fridge lights out. Inspected unit and verified that the FC LED had become faulty. Replaced LED from pre-id and all lights in unit are now working. Job is complete
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW3
Near Washington, District of Columbia 20009
Samuel R.
Job Details:
11/30/2022
cx complaint unit is not working.inspected unit and found no error codes tested unit and found unit to heat properly on all elements.unit makes noise from metal expanding when its up.also other sound is relay goinf off during bake.unit is working as designed
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS08
Near Alexandria, Virginia 22314
Lloyd B.
Job Details:
11/30/2022
Cx complained of flickering lights. Installed new control and tested and the lights no longer flicker. Job complete
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS5
Near Chesterfield, Virginia 23832
John P.
Job Details:
11/30/2022
"CX complaint unable to remove base of bulb from socket, bulb base separated from bulb, was able to remove bottom half of bulb from socket installed bulb tested working as designed."
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Virginia Beach, Virginia 23451
Austin D.
Job Details:
11/30/2022
came out to resolve the issue with the washer. disassembled the unit as needed. repalced all parts and put the unit back together. tested operation. unit is running as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Cheverly, Maryland 20785
Shawn D.
Job Details:
11/30/2022
was on the way to job got phone call from office saying cx does not need service unit is getting replaced
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Westminster, Maryland 21158
Brian R.
Job Details:
11/30/2022
came out and replaced parts ordered and tested unit. ran a DLMS cycle and started a normal cycle. unit ran and checked. cx said they will ruyn a few loads and see how unitb does. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Falmouth, Virginia 22405
Tanner B.
Job Details:
11/30/2022
"Installed new harness , tested unit. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Rockville, Maryland 20850
Roberto I.
Job Details:
11/30/2022
"CX complaint Rc door not closing properly, broken shelf.Inspectred door, found it too low and also the gasket not sealing on the right top corner. Raised door and molded gasket by using heat until it sealed properly. The unit has a broken shelf in the Rc, advised cx that shelves are not covered by the warranty. She asked for part number. Unit good to go"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ
Near Towson, Maryland 21204
Keith H.
Job Details:
11/30/2022
cx complaint is unit not washing inspected unit and found faulty motor i repalced sump assy unit is working now
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Odenton, Maryland 21113
Israel R.
Job Details:
11/30/2022
"F10E5 Diverter leak, F10E4 Diverter cant fine home position, F9E4 Tub light failure, F8E4 Over flow, F10E2Motor wax error. Customer complaint unti was beeping at them and the unit was just beeping. I ran the test and i did not find anything wrong no leaking i found a bounch of error codes. But clear the error codes and ran test no error codes came back no leaking from the unit. I could not get the unit to give me anyh error codes and completed an express wash. I check all connector maybe a glich or maybe somehting loose. Unit is good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Magnolia, Delaware 19962
Frederick R.
Job Details:
11/30/2022
"cx complaint is no cool. Inspercted and verified that the compressor is definitely seized up. Replaced compressor,l drier and coupler from prior diagnosis. Pressure tested unit with nitrogen and found no leaks. Vac'd down to 30in for 15mins. Filled unit with 68 grams of R600a. Informed CX to give it 24- 36 hrs for unit to get to temps. Unit working as designed and compressor still running. Job is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Wilmington, Delaware 19805
Andrew W.
Job Details:
11/30/2022
"Cx complaint is unit making loud rattling noise as well as inconsistent cooling. inspected and verified complaint. found horizontal line across cabinet body where the refrigerant lines travel the body of the unit. the rattling was stemming from this area. the back cover of the fridge also had been dented inward causing the cover to hit the compressor and the condenser fan and motor. inside the drip pan there was a dark substance that was identified as a bacteria that was back filling into the drain tube into the fc. both rc and the fc doors had defective gaskets. the UI was not fully responding when trying to enter diagnostics. called WPTL to document. Per WPTL unit is not repairable. informed cx to contact extended warranty provider for further steps. job complete"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Fredericksburg, Virginia 22406
Tanner B.
Job Details:
11/30/2022
"CX Concern was thzt the unit wouldnt complete clean washer cycle, would shut down while sensing .. Installed new control and recalibrated unit and ran a diag cycle .. Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model KMBP100ESS03
Near Oakton, Virginia 22124
Richard B.
Job Details:
11/30/2022
"CX Complant . Microwave not heating. Inspected unit and found inverter error code Changed inverter board and magnatron. Microwave heating as designed. Job compketed , RB"
We serviced a
KITCHENAID OVEN
Model KODE900HSS00
Near McLean, Virginia 22101
David J.
Job Details:
11/30/2022
CX complaint grill feature and oven is not working properly. After previous visit found that when inserting the grill into connector it is not reading that its connected. Brought back new grill assembly and plug placed new grill. Insert in oven and still was not getting recognized. Replaced connector inside unit. Powered unit back on and tested grill. Option is now working as intended. Unit is working as intended. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Montpelier, Virginia 23192
Eric F.
Job Details:
11/30/2022
"Confirmed cx complaint unit leaking from freezer compartment. Found inline fill tube to ice maker not seated in ice maker tray. Properly seated fill tube, tested unit, unit working as designed."
We serviced a
JENN-AIR DISHWASHER
Model JDPSG244LS2
Near Baltimore, Maryland 21229
Eric W.
Job Details:
11/30/2022
cx complaint was dishwasher throwing error code f7the error code was F7E2found f7e2 ran test cycle everything is working
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Crozet, Virginia 22932
Kyle A.
Job Details:
11/30/2022
Cx complaint of rusty panel. Did confirm and changed panel. Unit is now as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Upperville, Virginia 20184
Daniel J.
Job Details:
11/30/2022
unit not agitating or spinning ran diag noise from motor slight hum removed cover inspected cam able to move basket while spinning by hand but vertical movement on gear cse top and bottom ran calibration no movement from pulley sugguested motor and also gearcse customer declined paid 120 for service call
We serviced a
WHIRLPOOL FREEZER
Model WRT518SZFM00
Near Petersburg, Virginia 23803
Chris B.
Job Details:
11/30/2022
replaced fc door sealed door advised cx to not put items ontop of unit to keep door from shutting tested unit working as desighend
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Martinsburg, West Virginia 25405
Ricky E.
Job Details:
11/30/2022
"installed parts, unit cks ok.."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Virginia Beach, Virginia 23464
Branden R.
Job Details:
11/30/2022
"cx complaint aig wm will not cycle, it is stuck in rinse cycle please call techline while in home checked unit and found no error codes checked under unit and found teeth on cam grinded off causing unit to make loud noise while trying to wash . replaced with vs cam and tested unit is now running as designed . called techline to document.unit is running as designed ."
We serviced a
WHIRLPOOL RANGE
Model WFG540H0ES1
Near Laurel, Maryland 20723
Israel R.
Job Details:
11/30/2022
Installed new burners and tested. Unit is back to normal opoerations.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Hagerstown, Maryland 21740
Ken M.
Job Details:
11/29/2022
"Customer complaint is that the unit does not want to start. Tried to put the unit into diagnostics, but the unit would not respond. Can power the unit on, but it does not start. Some keys do not respond in normal operation. Ordering console. Need 2 techs, unit is stacked.; ordrng 1 W11591400 (console) and 1 look (look)"
We serviced a
KITCHENAID DBL WALL OVEN
Model KODE500EBS
Near Wellsville, Pennsylvania 17365
Andrew S.
Job Details:
11/29/2022
"Cx complaint is that the lower oven is not heating up as it should. Upon arrvial I found that the lower oven temp is more than 40 degrees off after doing a calibration test. I am ordering the lower oven control and temp sensor. I am also ordering a 2 tech due to the ove being in the corner of the kitchen and only having a few inches of clearance on the LH side. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11598200 (Control, Lower oven) and 1 W11598120 (Temp sensor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Carlisle, Pennsylvania 17015
Fred G.
Job Details:
11/29/2022
"cx complaint unit is not making ice. inspected unit and took FC temp reading with thermial cuppler and found -4 degrees. ran test 56 and found E5, timed ice making. ran test 57 and found ice maker completed harvest test. ran test 58 and found 1/0. test 37 shows 01/pass. test 36 I found ice box fan came on. test 45 I found no water coming to ice maker. I found dual water valve is spraying and I also found fill tub heater is showing open and fill tube is frozen. unit needs dual water valve and fill tub heater. please call cx once parts are in to schedule a return visit.; ordrng 1 W11087201 (heater) and 1 W11482383 (dual water valve)"
We serviced a
KITCHENAID COOKTOP
Model KCED600GBL01
Near King and Queen Court House, Virginia 23085
Jonathon C.
Job Details:
11/29/2022
"cooktop damaged on arrival. spoke to office, reordered part. cx will likely be unable to meet us for repair when the new one comes. requested that we complete repair with no one home.; saved tckt"
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Charlottesville, Virginia 22901
Kyle A.
Job Details:
11/29/2022
After unboxing damage is much more extensive to lower door. Damage to liner and inner glass pack. Will need to return with upper and lower door parts.; ordrng 1 W11600222 (Upper door glass) and 1 W11518518 (Upper door handle) and 1 W11617223 (Lower door liner) and 1 W11598181 (Lower door divider) and 2 WPW10618107 (Divider glass)s and 1 W11600222 (Lower door glass)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Littlestown, Pennsylvania 17340
Sal R.
Job Details:
11/29/2022
I was able to drop off Ice bin. CX will call office once new doors arrive.; saved tckt
We serviced a
WHIRLPOOL DRYER
Model WED4950HW
Near Smithsburg, Maryland 21783
Sal R.
Job Details:
11/29/2022
I attempted to service the unit and found that with the washer and dryer in the closet the units are wjder then the door frame. I attempoted to move the dryer and found that it would not clear the door jam even with the washer moved completly against the wall. CX to make unit accessible for service to be provided. CX will call office once this has been done inorder to corretly diagnose the unit.; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Smithsburg, Maryland 21783
Sal R.
Job Details:
11/29/2022
CX complaint is that the unti is leaking oil. I found that there is oil presant on the bottm of the spin basket coming from under the agitator as well as oil leaking form under the unit collecting in the sheild. I am orderign 1 gearcase (W11454741) and 1 splutch (W10721967). Return visit should be 2 call counted due to the time it takes to replace a gearcase. Return date set for 12/13; ordrng 1 W11454741 (gearcase 21 @ tribs) and 1 W10721967 (splutch 100 @ tribs) and 1 2callcount (2 call count) and 1 LOOK (LOOK)
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Stephens City, Virginia 22655
Danny R.
Job Details:
11/29/2022
found the gear case making noise popping and grinding and making motor strain this will cuase it to over fill or under fill cx will gear case; ordrng 1 W11454734 (gear case) and 1 W10721967 (pully) and 1 WPW10006384 (belt)
We serviced a
JENNAIR DBL WALL OVEN
Model JMW2427IL03
Near Alexandria, Virginia 22305
Dustin F.
Job Details:
11/29/2022
"CX complaint: Unit not heating correctly while preheatingInspected unit, checked resistances and voltage on temp sensor 1092 ohms,broil element 14.5 ohms - 121vUnit needs 2 techs to pull out for further diagnosis. i advised CX to not use oven until we come back out with 2 techs to pull unit out and diagnose/fix the unit. while in my van she came out and apologized saying 'im so sorry your gonna hate me' CX stated she turned the power back on and accidently turned the oven on and heard a 'pop' noise. i inspected unit, confirmed my connections were good. ORdering Bake element, sending back the main control for return visit,Console,Harnass,OVen control, and both microwave fuses. for return visit 2 tech and 2 count if possible for time to diagnose, kitchen is small and CX is worried ; ordrng 1 W11545804 (Bake Element) and 1 WPW10260060 (Oven Control Board) and 1 W11454130 (Console) and 1 W11216677 (Harnass Main) and 1 WPW10017410 (fuse) and 1 W11188752 (Fuse) and 1 LOOK (LOOK) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Yorktown, Virginia 23692
Lucas R.
Job Details:
11/29/2022
cx complaint unit not making ice checked unit found fc temp -3* IM cycled no water fill tube frozen found open heater in door heater not servicable ship door directly to CX; ordrng 1 LW11026425 (dor-fip) and 1 look (look)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Chesapeake, Virginia 23322
Austin D.
Job Details:
11/29/2022
cx complaint the unit is just installed and leaking from underneath. found a leak at the seal on the pump. reseated the pump and got the leak to stop. ordering a new sump and pump to prevent the issue from happening again. i got it to seal but it did not feel perfect. will return once the pump and motor come in. part on fbo.; ordrng 1 W11613480 (sump and motor)
We serviced a
WHIRLPOOL OVEN
Model KFGC558JSS01
Near Middleburg, Virginia 20117
Ezra M.
Job Details:
11/29/2022
"Rich, both ovens storing errors for slow cooling fans. found wire harness to small oven cooling fan failed, fused to chassis. called techline. sr# 7735149866, ordering appliance manager expansion, blowers and main wire harness. 8-1; ordrng 1 W11355250 (appliance manager expansion) and 1 W11200304 (wire harness, main) and 2 W11248652 (blower)s and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Leesburg, Virginia 20175
Ezra M.
Job Details:
11/29/2022
"unit heating, making excessive noise, noise coming from motor bracket vibrating against bottom of cabinet when running.; ordrng 2 W11113654 (pad)s and 1 WP483219 (insultd-pd)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMHA9019HZ04
Near Lewes, Delaware 19958
Andrew W.
Job Details:
11/29/2022
"Per prior diagnosis, arrived to cx address with FR to properly uninstall MW. on arrival found that the cabinet trim that was needing to be removed to uninstall MW was not removed. unit was not sitting inside the mounting bracket on the wall so corrected that to safely back screws out to try and see behind unit. because of the trim we could not properly diagnose the issue but this is an installation issue. the builder/installer did not properly install this MW. the unit was not in the mounting bracket, holes in the cabinet above the unit are not where they should be so the unit does not sit flush causing the door to swing shut on the cx. there are also dents and scratches from install that are past the cosmetic period. cx has to resolve these with the builder/installer. cx has to do list.; ordrng 1 look (look)"
We serviced a
WHIRLPOOL FREEZER
Model KRFC704FPS05
Near Falls Church, Virginia 22043
Christian C.
Job Details:
11/29/2022
Installed control. Ran test 38 compressor did not turn on. Ran test 39 compressor did not turn on. Called techline. SR#7734604385. Advised to replace orion board on compressor and to order whole compressor kit. Compressor 0 at upper marlboro 10+ at whirlpool. SS Repair 2 count.; ordrng 1 W11578031 (compressor) and 1 W11504431 (compressor coupler) and 1 W11504415 (compressor coupler) and 1 W11506621 (compressor coupler) and 1 W11506635 (access coupler) and 1 look (look)