We serviced a
WHIRLPOOL DRYER
Model MED5630HC2
Near Newark, Delaware 19702
Andrew W.
Job Details:
11/30/2022
"2nd tech helper for FR; ordrng 8 WP8564458 (absorber AT VS)s, used 8 WP8564458 (Absorber AT VS) from stock"
We serviced a
KITCHENAID FREEZER
Model KRFF507HPS03
Near Clarksville, Maryland 21029
Ricardo S.
Job Details:
11/30/2022
"Cx complains that the ice maker not working properly.. cx need to raise temp to get ice, inspected unit,t he Fc temp 0 degrees, the Rc temp 43 degrees, ice box fan and fill tube cks ok, the evaporator has too much frost build up, air flow issue .. order parts; ordrng 1 w11578030 (evaporator fan) and 1 W11224256 (cntrl-elec)"
We serviced a
KITCHENAID DISHWASHER
Model KDPM704KPS0
Near Severna Park, Maryland 21146
Alexander D.
Job Details:
11/30/2022
"replaced control. noticed alot of moisture and some mold on vent, more than likely causing f8e4 float switch open error. after talking with cx, f9e1 issue sounds like drain pump overheating in test cycle because they said drain pump will start working again after it cools down. advised cx its possible replacing control fixed f9e1 issue but would like to have drain pump with us when we come back for vent and we can refund it if not needed. also noticed heater still has brass bushings and needs replaced per service pointer. S17304 to cover heater. ordering heater drain pump and vent. quoted 195.56, paid in full with c/c. call cx to schedule return visit once we have eta on parts. tested unit, found new control already has f7e1 error stored but test cycle completed properly; ordrng 1 W11414073 (vent(90.13)) and 1 W11412291 (drain pump(94.36)) and 1 W11537778 (heater)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404EWH1
Near Washington, District of Columbia 20007
Samuel R.
Job Details:
11/30/2022
installed gaslet and tested unit.no leaks.ordered two dorr gaskets by accident ordering corrrect part W11223838 1 tribles; ordrng 1 W11223838 (sheild)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near West River, Maryland 20778
Shane B.
Job Details:
11/30/2022
when i arrived cx showed me video of them trying to dispense water and no water coming out. video showed display counting up to 8oz but no water. temps are set to 39/0. prob shows 31 in fridge section. ordering thermistors and UI for return. i installed all ordered parts. door is quiet. schedule return with all parts are available.; ordrng 1 W10316760 (thermistor) and 1 WPW10384183 (thermistor) and 1 W11608967 (user interface)
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near New Castle, Delaware 19720
Andrew W.
Job Details:
11/30/2022
Cx complaint is unit not working at all. inspected and veriifed complaint. plugged unit in and got no response. removed cover form control and found roach infestation inside unit. this has shorted out the control. informed cx that the unit needs a new control and needs to be professionally exterminated before work can be done on it. ordering control but cx will have to reschedule after the unit has been de-bugged.; ordrng 1 W11170317 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near Ashburn, Virginia 20147
Ken M.
Job Details:
11/30/2022
"Customer complaint is that the freezer LED is out and the unit is not dispensing water. Found 3VDc going to the freezer LED and the wiring to the LED is stripped back near the connector. Unit needs both LED assemblies and the dispenser harness. Dispenser tested and the unit dispenses ice, but not water. Do not hear the valve turning on. Checked for power to the valve and found the valve does have power. Water is leaking from the valve. Unit needs a new valve. Also found that the filter head is what is preventing water from dispenser. Unit needs a new filter head. Right door is not moving smoothly and has sunk down. Door needs new cams. 2 labor count.; ordrng 1 W10417930 (harness dispenser) and 1 WPW10515057 (light) and 1 WPW10515058 (light) and 1 W10862461 (housing) and 1 W11049959 (hinge-door) and 1 WP2182179 (cam-door) and 1 WPW10179146 (valve-inlt)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Harpers Ferry, West Virginia 25425
Ricky E.
Job Details:
11/30/2022
customer stated that the unit was leaking from the underside of the unit. verified issue and fnd the unit leaking from the interior drain line at the sump assy... need parts...; ordrng 1 w1151233 (drain line) and 1 w11596052 (clip)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Fairfax, Virginia 22031
Jason A.
Job Details:
11/30/2022
CX complaint MW+O control is locked. Cannot unlock. Display shows swipe to unlock & that can be done but no other icons are responding. Unplugged MW apl & antenna connectors with same results. 14VDC at brn to yel wires. Called techline. SR: 7735165484. Parts OOS CX Paid in Full > JJ; ordrng 1 W11297728 (Console UI SS $401.50 )
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2089BEM00
Near Union Bridge, Maryland 21791
Brian R.
Job Details:
11/30/2022
"cx complaint is Fridge is freezing everything but control reads something different. unit comes up as a 2014 unit. cx said they got it from Brah and Scarfflast August and was informed unit was new. went over unit and what it shows with cx as he sdaid he was colling them real quick. took temp readings while waiting of 3 in Freezer and 20 in Fridge. control shows 0 in Freezer and 46 in Fridge. damper opens and closes. when closing it opens right back up, units set all the up tp 46 but reads 20. units just dumping cold air in and wont stop. hes calling Jenn Air as well as Brah and Scarff as well cuz he said he got a new unit it was just on the floor as they didnt have anymore in the store and told him it was new. advised i will order parts and put ticket through while he makes his calls.; ordrng 1 WPW10594329 (Damper119.54) and 1 WPW10224292 (Harness 72.76) and 1 WPW10677146 (Control 155.87)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0AS01
Near Ashburn, Virginia 20148
Daniel J.
Job Details:
11/30/2022
light turns off when door is seated but when going to start light comes on for a second than says door needs to be closed left interlock swicth loose no clicking just slides into housing; ordrng 1 W11033422 (interlock with harness)
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SHZ0
Near Lititz, Pennsylvania 17543
Justin L.
Job Details:
11/30/2022
Cx complaint unit not working and full of water. Was able to access unit and unable to get any error codes. Cleared water and removed pump. Checked the resistance of the pump and found 33.8 Ohms. Found control not sending out voltage. Ordering control and setting return for Tues 12/6/22; ordrng 1 W11225084 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Hopewell, Virginia 23860
John P.
Job Details:
11/30/2022
"Installed compressor vacuum charged tested working as designed; ordrng 2 4387444 (Evap kit JPV/S)s, used 2 4387444 (Repair kit JPV/S) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Grasonville, Maryland 21638
Alexander W.
Job Details:
11/30/2022
Whirlpool did not approve pex per previous notes and new findings ordering parts associated with repair. Cannot reached due to SO parts; ordrng 1 W10813581 (Air tower) and 1 482395 (Liner repair kit) and 1 WPW10507886 (Compressor) and 1 W10143759 (Drier) and 1 W11506635 (Coupler) and 1 W10836706 (Evap (dont order)) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Carrollton, Virginia 23314
Justin W.
Job Details:
11/30/2022
"cx complaint unit making clicking nosise. checked unit to find no error codes. found unit occasionally clicking during agitate. went to inspect slider to find bit broke off. ordering parts to repair. ordering gearcase, stator, rotor.; ordrng 1 W11449841 (gearcase) and 1 W11195971 (stator) and 7 W11027980 (screw)s and 1 W11260238 (rotor) and 1 look (look)"
We serviced a
JENN-AIR OVEN
Model JJW3830IL00
Near Smithfield, Virginia 23430
Justin W.
Job Details:
11/30/2022
cx complaint f2e1 error code. confirmed complaint. ordering ui to complete repair.; ordrng 1 W11449114 (ui ss)
We serviced a
JENNAIR REFRIGERATOR
Model JS42SEDUDW14
Near Vienna, Virginia 22180
Jason A.
Job Details:
11/30/2022
CX complaint FRIDGE cooled for a few days after evap was replaced. Evap leak. See SDpics. Replaced evap & check for leaks. Run vac & filled with 7.50 OZ R134. Compressor runs & creates frost pattern but weak & only partial HI low side pressures 19psi & hi side 90psi. Need to return with compressor + 2Count2Tech sealed syst > JJ; ordrng 1 LOOK (LOOK) and 1 2Count2Tech (2Count2Tech) and 1 W10841139 (compressor) and 1 WPW10143759 (dryer UV)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Quinton, Virginia 23141
Lucas R.
Job Details:
11/30/2022
cx complaint unit leaking checked unit found leak from sump ordered sump 33 in stock; ordrng 1 W11025157 (pump&motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Norfolk, Virginia 23517
Anthony D.
Job Details:
11/30/2022
cx complaint unit not cooling properly checked unit to find evap thermistor reading 42kohms not covered in ice indicating bad thermistor ordering thermistor to complete repair; ordrng 1 w10316760 (thermistor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Fairfax Station, Virginia 22039
Robert W.
Job Details:
11/30/2022
Cx Complaint is the unit is making noise. Inspected unit and found the valve making a strange noise water flow is good just valve making noise. Also found the right door gasket magnet is coming out of gasket. Ordering Valve and door gasket; ordrng 1 W10917313 (Door gasket) and 1 W11535162 (Valve)
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near York, Pennsylvania 17404
Sal R.
Job Details:
11/30/2022
I was able to access and replace the control board. I then ran a auto test and a calibration. I found the unit to be opperating as designed. UNit test good.; ordrng 1 LOOk (LOOK)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near Cockeysville, Maryland 21030
Keith H.
Job Details:
11/30/2022
cx complaint is unit cooled for a few days and no warm. inspected unit compressor pulling .2amps no forst on evap. unit has leak needs ss tech 3 count; ordrng 1 W10779331 (compressor) and 1 WP2188822 (evaporator) and 1 WPW10143759 (dryer)
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Montpelier, Virginia 23192
Eric F.
Job Details:
11/30/2022
Confirmed cx complaint unit making grinding noise after running for a few minutes. Found blower wheel making contact with housing after unit gets up to running temp. Ordering wheel and motor.; ordrng 1 WP697772 (blower wheel) and 1 W11364931 (motor)
We serviced a
WHIRLPOOL DBL WALL OVEN
Model WOC95EC0AS00
Near Derwood, Maryland 20855
Julian H.
Job Details:
11/30/2022
CX complaint about unit giving error F1E5 inverter error on mw no errors stored everytime I try to use mw it wont cycle confirmed connections on 4903 relay cn701 cn702 cn703 all looked good Ts states to replaced all 3 components on some point it could be generated by any of them DIFFICULT SETUP MUST BE SET AS 2 COUNTS TIME CONSUMING REPAIR CHARGE CX FOR IT SCHEDULE WITH OFFICE FOR 12/8 CX PIF; ordrng 1 W11346197 (magnetron)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near Gaithersburg, Maryland 20878
Julian H.
Job Details:
11/30/2022
"CX complaint about one of the burners not igniting properly causing a gas smell use gas sniffer to detect any type of leak while is off none found tested burners & found rf burner not igniting issue with burner head asm that has ignitor replaced from VS & working SR# 7735080033; ordrng 1 WPW10515455 (burnr-head rf to restock JH VS), used 1 wpw10515455 (burner head) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Fairfax, Virginia 22031
Richard B.
Job Details:
11/30/2022
"CX complant. Door not sealing. Prior diagnosis found door needs replacing. Replaced freezer door and heated gasket so gap is sealed. Advised CX to leave closed for two hours. Job completed, RB; ordrng 1 looklook (look look)"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Richmond, Virginia 23231
Chris B.
Job Details:
11/30/2022
cx comp unit will not pre heat insp unit conf cx comp found power cord very loose tightened power cord also found convection fan not working ordering convection fan ; ordrng 1 W11582241 (convection fan)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Fredericksburg, Virginia 22406
Tanner B.
Job Details:
11/30/2022
"Installed new console and tested unit. control getting 120vac but no coming on. removed ui and control working.. it was working intially , unit needs new ui , harness and control; ordrng 1 W11460962 (ui) and 1 w11462458 (control) and 1 W11627526 (harness ui)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Washington, District of Columbia 20003
Shawn D.
Job Details:
11/30/2022
"opened system seemd full of froen. replaced compressor drier used coulers from v/s then vacumed unit down and filled and drier started leaking at the welds. went to van grabbed another drier and coupler instaled then vacumed unit down and filled to reocmended and got good pressure. unit is good; ordrng 2 WPW10143759 (UV DRIER SD V/S)s and 1 w10913906 (coupler SD V/S) and 1 w10890099 (coupler SD V/S) and 1 w10890115 (coupler SD V/S) and 2 W10891058 (coupler SD V/S)s and 2 w10890126 (coupler SD V/S)s, used 2 WPW10143759 (UV DRIER SD V/S), 1 w10913906 (coupler SD V/S), 1 w10890099 (coupler SD V/S), 1 w10890115 (coupler SD V/S), 2 W10891058 (coupler SD V/S), and 2 w10890126 (coupler SD V/S) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW00
Near Odenton, Maryland 21113
Israel R.
Job Details:
11/30/2022
"Customer complaint unit is not cooling. I found the unit is not one. I plugged it in and as soon as i started it the compressor was buzzing. I removed the cover and found no frost even though the compressor is on. I tested amps and the compressor is reading 4.1 amps. Locked up compressor. ORdering compressor, dryer, coupler and evap. Called office and schedule for thrusday 8th dec.; ordrng 1 WPW10507886 (compressor) and 1 W10843121VP (drier-tube) and 1 W10836706 (evaporator) and 1 W11506635 (Coupler)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Stafford, Virginia 22554
Tanner B.
Job Details:
11/30/2022
"metallic noise during spin, unit needs gearcazse, clutch and belt .; ordrng 1 look (look) and 1 2ct (2ct) and 1 W11449840 (gearcase)"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Woodbridge, Virginia 22192
Thomas B.
Job Details:
11/30/2022
Prior work performed do not see parts installed ordering parts per prior technician notes; ordrng 1 W11483553 (Tub seal) and 1 W11573703 (Left door hinge) and 1 W11573702 (Right door hinge)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near East Petersburg, Pennsylvania 17520
Justin L.
Job Details:
11/30/2022
As per previous visit was able to access unit and replace part. During replacement found that the slides and hinge had failed as well. Ordering the parts needed and office will need to set return.; ordrng 1 WPW10128850 (slide arm kit) and 1 W10874474 (hinge) and 1 461967570351 (torsion spring) and 1 461967750494 (support) and 1 W11214480 (slide arm) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Stafford, Virginia 22556
Thomas B.
Job Details:
11/30/2022
While replacing the element noticed belt not attached to drum went to reseat found motor pulley snapped ordering motor pulley and belt; ordrng 1 W10837625 (motor pulley) and 1 661570V (belt)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near York, Pennsylvania 17404
Sal R.
Job Details:
11/30/2022
CX complaint was that the light would not come on when the door was opened. I found a faulty door switch. I replaced the switch and found that the light came on only when the switch was in a closed postion. I reversed the wireing and found the same concerns. I replaced the control and again found the same concerns. I am reodering 1 new door switch (W11384469). Return date set for 12/6; ordrng 1 W11384469 (door switch 36 @ tribs)
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Bethesda, Maryland 20817
Dustin F.
Job Details:
11/30/2022
"Replaced Gearcase,Motor, and washplate sending belt for return visit. drive hub looked really good) Need to Reorder Gearcase, New gearcase had some questionable dmg to gear ring, damaged the new splutch. Ordering new splutch, CAPACITOR,and actuator to go with it for return visit with belt for return.; ordrng 1 LOOk (LOOK) and 1 W11222082 (Gearcase Reorder) and 1 W11212745 (Actuator) and 1 W10721967 (Clutch) and 1 W11227944 (CAPACITOR)"
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EFS00
Near Fairfax Station, Virginia 22039
Robert W.
Job Details:
11/30/2022
CX Compaint is the unit isnt cooling in RC and FC is working properly and is making ice. Inspected unti and found unit RC evap is frosted over thermistor is misreading found Service pointer and unit software verison is out of date needs to be on 70.0 or higher version and control is on 60.0 S27311 code is covering parts and 2X labor . ordering evap cover and control; ordrng 1 W11332011 (Control) and 1 W10815734 (Evap cover) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDW01
Near Arlington, Virginia 22205
David J.
Job Details:
11/30/2022
CX complaint refrigerator. Temperatures are too cold. After previous text visit he had found this unit need a new control and thermistor. Arrive today and checked temperatures and had 4° in the freezer and 30° in the refrigerator. Unplugged unit replace control removed back panel and refrigerator and found a short thermistor hanging from ceiling and the long for Mr. on panel. I do not know why a small one was installed. Removed birthday misters and tested in a glass of ice water and had 6.7 K ohms on both. Plugged in original long thermistor and replaced all back panel parts found that part of diffuser cover is defective and needs to be replaced and also going to order the proper thermistor for a return visit.; ordrng 1 W11256504 (Air diffuser cover) and 1 W11438736 (Air diffuser cover thermistor)
We serviced a
JENN-AIR DISHWASHER
Model JDTSS247HS0
Near Alexandria, Virginia 22314
Lloyd B.
Job Details:
11/30/2022
Cx complained the units buttons do not work. Inspected the unit and found some of the buttons don't work and is coming apart. Unit needs new console; ordrng 1 W11337647 (console)
We serviced a
WHIRLPOOL OVEN
Model WFG320MOBW2
Near Lancaster, Pennsylvania 17603
Justin L.
Job Details:
11/30/2022
"Was able to access unit, unit igniter not responding. igniter ohmed and showes O.L. but is recieving voltage. Ordered igniter for return visit, spoke to parts specialist and set return visit upon availability of parts.; ordrng 1 W11176454 (Igniter)"
We serviced a
WHIRLPOOL OVEN
Model W FG320M0BB2
Near York, Pennsylvania 17402
Sal R.
Job Details:
11/30/2022
"CX complaint is that the unti will not ignite. I found that igniter to be faulty and the bake bar will need to be replace. Once both parts arfe avsalible, please have someone form the office call ot set a retun date.; ordrng 1 W11220387 (Bake tub 5 @ tribs) and 1 W11176454 (igntor)"
We serviced a
MAYTAG WASHER
Model MVW5035MW0
Near Annandale, Virginia 22003
Carl R.
Job Details:
11/30/2022
"Cx complaint is, control board not working. Unit has water in it, and is not draining, found f9e1 for long drain. Found a service pointer for this issue. Unplugged unit and waited a few minutes so unit can reset. Called tech support on issue. Found lower harness disconnected from pump. Unit will need. Lower harness W11643701, pump. W11399437 controlW11627413 SR#7735170197.; ordrng 1 W11643701 (Lower harness) and 1 W11399437 (Pump) and 1 W11627413 (Control)"
We serviced a
WHIRLPOOL DRYER
Model WET4024HW0
Near Charlottesville, Virginia 22903
Kyle A.
Job Details:
11/30/2022
Cx complaint of unit not completing cycpe. Did confirm and found lid not always locking properly. Ordering lock and control.; ordrng 1 W11371714 (Lock) and 1 W11189137 (Control)
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Street, Maryland 21154
Keith H.
Job Details:
11/30/2022
cx complaint is unit wont start inspected unit put into diagnsotics found f5e2 and f5e3 for door lock failure orderin latch cx paid in full; ordrng 1 W11316250 (latch)
We serviced a
WHIRLPOOL DRYER
Model WED6620HC0
Near Sinking Spring, Pennsylvania 19608
Fred G.
Job Details:
11/30/2022
"cx complaint unit is making noise while running. inspected unit and found idler pulley was siezed. was able to replace it with van stock. tested unit and found unit now checks good.; ordrng 1 W10837240 (idler pulley (FG VS)), used 1 W10837240 (idler) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS01
Near Aldie, Virginia 20105
Ezra M.
Job Details:
11/30/2022
"no ice, not defrosting properly, all lights out, not showing doors opened. reset unit, checked pantry ui, connections good. unit now recognizing doors opening, lights coming on. suspect issue with pantry harness. ordering harness.; ordrng 1 W11170612 (harns-wire)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Harrisburg, Pennsylvania 17104
Andrew S.
Job Details:
11/30/2022
"Cx complaint is that the unit is not cooling. Upon arrival I found that the unit was not plugged in. I powered the unit and removed the evap cover and found that a frost pattern was not developing. I also found that the compressor was coming on and buzzing and shutting right back off. I checked the compressor and found it to be reading 5.2 Ohms, 6.6 Ohms and 11.8 Ohms. I called MM and gave him my findings. I am ordering the compressor, evap, drier and other related parts. Will also need a 3 call count for SS repair. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11370574 (Compressor) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler) and 1 W11109499 (Drier) and 1 W11504433 (Coupler) and 1 W11504447 (Coupler) and 1 W11546692 (Evap) and 1 W11504448 (Coupler) and 1 W11506620 (Coupler) and 3 W11506635 (Process Stub)s and 1 3CallCountSS (3 Call count ss Repair)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM10
Near Lancaster, Pennsylvania 17601
Justin L.
Job Details:
11/30/2022
Cx complaint not dispensing. Was able to access unit and found cover is warped allowing cold air in and causing valve and reservoir to freeze and fail. Due to freezing valve is cracked and leaking and causing housing to fail. Ordering parts needed for repair and once in office will need to set return; ordrng 1 WPW10554299 (fill tube heater) and 1 W11168758 (water resevoir) and 1 WPW10341329 (dual valve) and 1 W10842950 (housing) and 1 WPW10575423 (water box cover)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Columbia, Pennsylvania 17512
Justin L.
Job Details:
11/30/2022
Cx complaint unit not finishing cycles. Was able to access unit and found F8E1. Ran diagnostic and went through no issue. Started a regular cycle and found that the valves getting voltage but not opening. Unit will need valve for repair. Ordering part and setting return for Tue 12/6/22; ordrng 1 W11513255 (valve)
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Gettysburg, Pennsylvania 17325
Bernard M.
Job Details:
11/30/2022
Cx complaint unit makes screeching noise while spinning. Entered diag and found no error codes. Ran test cycle and unit didn't make any noise when agitating or spinning. Inspected underneath and found belt dust inside the shield and belt markings along the clutch. Ordering clutch and will use belt and motor on return. Found clutch in stock and set return for 12/6. Office will contact cx with time frame.; ordrng 1 W10721967 (clutch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Stone Ridge, Virginia 20105
Ezra M.
Job Details:
11/30/2022
"noise issue. compressor running normally, evap fan sounds normal. damper and ice box fan normal. cycled ice maker in test 25, ice maker motor normal. excessive noise from fill valve. ordering dual valve.; ordrng 1 W11043013 (valve)"
We serviced a
WHIRLPOOL MICROWAVE
Model MMV5208WW1
Near Charlottesville, Virginia 22903
Kyle A.
Job Details:
11/30/2022
Cx has covid and will call to reschedule.; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near York, Pennsylvania 17403
Sal R.
Job Details:
11/30/2022
I was able to access and replace all parts. I found the unti to be opperating as designed. Unit test good.; ordrng 1 LOOK (LOOK)
We serviced a
MAYTAG WASHER
Model MVWX655DW
Near Midlothian, Virginia 23114
Joseph D.
Job Details:
11/30/2022
"unit with failed lid, replaced lid but scre sheared off inside hinge, must replace hinge/screw to enable unit.; ordrng 2 WP8572974 (lid hinge)s and 4 W11404293 (hine screw)s"
We serviced a
MAYTAG WASHER
Model MVWB725BW0
Near Newport News, Virginia 23601
Justin W.
Job Details:
11/30/2022
arrived to find outer tub damaged. checked spin basket was good. reordering tub; ordrng 1 W10381078 (tub (reorder)) and 1 look (look)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Upper Marlboro, Maryland 20772
Shane B.
Job Details:
11/30/2022
"cx complaint is F8E4 and the UI coming apart. UI is peeling apart and display is not working properly. tired checking for error codes but cant make out what they are due to parts of display not working. found small amount of water in the drip pan. cleared codes, ran service cycle. nothing leaked. put detergent pod in unit and ran cycle. still nothing leaked. raised front feet beings unit was not level. no moisture on inner door. door gasket looks good. ordering UI and panel. schedule when avaialbe.; ordrng 1 W11460908 (control panel) and 1 W11460962 (control panel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS03
Near Louisa, Virginia 23093
Eric F.
Job Details:
11/30/2022
"*43342 is gate code. Installed parts. Compressor ran for a few seconds and turned off, compressor is bad. Ordering sealed system job for compressor replacement, requesting 2 count job time.; ordrng 1 W11574734 (Compressor) and 3 W11504431 (coupler)s and 3 W11504415 (coupler)s and 3 W11506621 (charging tube)s and 3 W11506635 (coupler)s and 1 seenotes"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Williamsburg, Virginia 23185
Lucas R.
Job Details:
11/30/2022
cx complaint unit making noise and console not working correctly checked unit found F2E1 stuck key code console acting spuratic log lock checked good also found oil leaking from bearing in gearcase making noise; ordrng 1 W11393685 (gearcase) and 1 W10734521 (slider) and 1 look (look)
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS03
Near Easton, Maryland 21601
Alexander W.
Job Details:
11/30/2022
Cx stated unit is not reaching target temp inspected tested and verified cx complaint found F6E8 error code. Called WPTL and spoke with Ed (SR#:7734031503) explained what is going on during convection and temp readings. Gave error code submitting for product engineer over text ; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVW6230HW29
Near Scottsville, Virginia 24590
Kyle A.
Job Details:
11/30/2022
Cx complaint of unit making a loud rattle during spin. Did confirm back panel is warped causing it to bang against unit. Will need to return with panel and screws.; ordrng 1 W11486091 (Rear panel) and 6 W10660565 (Screw)s
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Williamsburg, Virginia 23185
Lucas R.
Job Details:
11/30/2022
"cx complaint intermittent operation, checked unit found f2e2 u.i code, found control panel allowing moisture to enter u.i, main control checked good, bringing for return visit in case needed; ordrng 1 W11368911 (housing u.i) and 1 W11116422 (panel-cntl)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Reading, Pennsylvania 19610
Fred G.
Job Details:
11/30/2022
cx complaint units water dispenser is sticking when pressing. inspected unit and found when pressing the paddle the paddle is not fully releasing and more water is dispensing then needed. removed paddle and found paddle switch was continuity intermittenly when pressed in. also found paddle its slef is slightly warpped and not releasing switch. replaced both paddle and switch and found unit now works as designed. cx also complained that ice is think and large sized and sometimes they find balls of ice. i found the ice door is not fully closing. was able to place some water down it and it did not hold. ordering ice door and cx does not want to replace their copper water line so we will hold off the regulator. schedule cx for 12/9/22; ordrng 1 W11189145 (door-ice) and 1 looklook
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Frederick, Maryland 21701
Brian R.
Job Details:
11/30/2022
came out to replace parts and pulled gearcase out box and clutch teeth is broken. will need to reorder part. took picture of broken piece as well. advised cx we will try to put a rush on part and get back out as soon as we can. office to reschedule.; ordrng 1 W11454741 (Gearcase Re Order)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Fredericksburg, Virginia 22406
Thomas B.
Job Details:
11/30/2022
Did not make it to this store today will revisit; saved tckt
We serviced a
MAYTAG WASHER
Model MVW6500MW
Near Fredericksburg, Virginia 22401
Thomas B.
Job Details:
11/30/2022
Unable to locate 1st attempt ; saved tckt
We serviced a
JENNAIR REFRIGERATOR
Model JF36NXFXDE00
Near Ashburn, Virginia 20147
Ken M.
Job Details:
11/30/2022
Customer states that the unit only makes ice when the filter is removed. Unit has no water dispenser. Customer has already tried replacing the filter. Issue is in the filter housing. Customer also added that the ice maker is overflowing. Found that the extension is missing from the bail arm. Ordering updated bail arm.; ordrng 1 W11342242 (bail arm) and 1 WPW10121140 (housing) and 1 look (look)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Parkton, Maryland 21120
Keith H.
Job Details:
11/30/2022
cx complaint is unti not washing properly inspected unit and found multiple errors tested and found weak agitaion and no spin. found some parts rusted asked cx about a basement flood shes says there was none/ orderin parts; ordrng 1 W10890624 (motor-drve) and 1 W11239857 (belt) and 1 W11428524 (capacitor) and 1 W10721967 (clutch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSCS25FVMS01
Near Chevy Chase, Maryland 20815
Dustin F.
Job Details:
11/30/2022
"Knocked on door, CX said it was too late and tonight wasnt gonna work. i left a TY card, hes gonna call and reschedule.; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near North Garden, Virginia 22959
Kyle A.
Job Details:
11/30/2022
Installed valve but found unit is now dispensing very little water. Filter is clogged. Informed cx to replace filter.; ordrng 1 W11162040 (Hose)
We serviced a
WHIRLPOOL DRYER
Model WET4124HW
Near Chevy Chase, Maryland 20815
Dustin F.
Job Details:
11/30/2022
Contacted CX when i was on my Way she called me back and asked to reschedule.; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Annandale, Virginia 22003
Carl R.
Job Details:
11/30/2022
"Cx complaint is Not Starting or Operating - Dishwasher. Found that the control panel is no longer intact and UI is no longer Illuminating. Need to start with control panelW11116422. UI W10918487, control will be used on return . Needs these part to determine if more parts are needed.; ordrng 1 W11116422 (Control panel) and 1 W10918487 (Housing UI)"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Lewisberry, Pennsylvania 17339
Andrew S.
Job Details:
11/30/2022
Cx complaint is that the unit is taking a long time to dry clothes. Upon arrival I found that the unit turned on when the door was closed. I tested the heating element and found that it is shorted to the cab. I am ordering the element and will use the tco on return. I also found that the vents were clogged causing the air to push out past the lint trap. I informed the cx that they would need to have the vents cleaned. I was able to set the return visit for Tuesday 12/6 AM; ordrng 1 279838 (Element)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03 G
Near Staunton, Virginia 24401
Kyle A.
Job Details:
11/30/2022
Cx complaint of unit producing random error codes and having cooling issues. Did confirm and replaced control which fixed the error codes. Will need to return to replace rc evap thermistor due to unit not defrosting.; ordrng 1 W11087438 (Thermistor fan assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFB02
Near Fredericksburg, Virginia 22407
Thomas B.
Job Details:
11/30/2022
Cx complaint unit is not working properly inspected unit found door too low tried to raise however need washers to raise further ordering washers; ordrng 3 WP487576 (washer)s and 3 WP489467 (washer)s
We serviced a
WHIRLPOOL WASHER
Model GSL9365EQ0
Near Falls Church, Virginia 22044
David J.
Job Details:
11/30/2022
"CX complaint unit is making a loud rumbling noise during the spin in drain cycle. Inspected the unit and start a cycle spun knob to spin and drain trick door latch to thinking unit was closed. Found that agitator gears are no longer there and its just spinning freely rocks are inside agitator which could have damaged it, Unit needs a new agitator for a return visit. Explain to customer the clutch could possibly need to be changed. She would like to repair the agitator first to see if that resolve the issue. Scheduled for return and please customer on cancellation list will return when the parts arrive. ; ordrng 1 WP3951744 (Agitator) and 1 WPW10074580 (Agitator inner cap)"
We serviced a
MAYTAG OVEN
Model MGR6600FZ2
Near Felton, Pennsylvania 17322
Sal R.
Job Details:
11/30/2022
CX comoliant is that the utni will nit ignite. I found that the DSI board is faulty not sending the proper voltage to ingite the unit.I am ordering 1 Control (W11162730). I have set a retun date for 12/9; ordrng 1 W11162730 (DSI board 8 @ tribs)
We serviced a
KITCHENAID RANGE
Model KGSS907SSS02
Near Bethesda, Maryland 20817
Roberto I.
Job Details:
11/30/2022
"Cx complaint after preheat the oven doesn't keep the temperature.Removed oven bottom and shield. started 200F bake cycle. The oven preheated and then cycled 4 times. The 5th time I heard the spark sound several times , but no spark came out the igniter and the gas valve turned off. Quoted repair $710.82 with $145 labor for spark module WPW10331686, bake igniter WP9760229 and bake/broil harness WP9762904. Cx needs more time to make a decision. Collected $120 with check # 552; ordrng 1 WP9760229 (bake igniter) and 1 WP9762904 (bake/broil harness) and 1 WPW10331686 (spark module (DSI board))"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Frederick, Maryland 21702
Brian R.
Job Details:
11/30/2022
cx complaint is with unit and its running issues and lighs are blimking. was able to power on and off unit and then put in test mode and run auto test as well. unit ran through auto test then flashed a code. lid locks and unlocks and unit fills and drains and runs as it should. started a quick wash while uploading tech sheet as no service out here. units flashes code F1E1 and F5E4. cleared codes and ran unit on normal wash. unit seems to run and check. per codes i advised cx we will order parts needed and as soon as they come in office will schedule.; ordrng 1 W11481116 (Control) and 1 W11513246 (Control)
We serviced a
WHIRLPOOL RANGE
Model JGD8345ADW
Near Thurmont, Maryland 21788
Brian R.
Job Details:
11/30/2022
"cx complaint is flames really high and black soot under pots and pans. said after Rick was here her husband replaced the parts and had someone out to look and said the Orifices were not changed and the reg gas ones are in place. she also said left side wont work just clicks. she said she asked for Ricky to come back as he new this unit and them and whats going on and all. tested and checked unit. unit will need new Orifices replaced and adjusted for proper flame.left side clicks and turns fan on spark comes out to soon as rail looks cracked. will bring back other parts but dont think there needed as they were replaced. will order parts needed and office will schedule. cx wanted to pay in full.; ordrng 1 74006049 (Kit, Lp Orifice 39.05) and 1 WP74006070 (Whirlpool E-burner, Grill 217.03) and 1 W11233071 (Knob, Valve (wht) 40.63)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Arlington, Virginia 22204
David J.
Job Details:
11/30/2022
CX complaint came home from work one day and unit was making a loud buzzing noise. Woke up the next morning and found everything in freezer. Had gone soft. Arrive today to unit being unplugged plug unit up to wall start device kicked on and compressor was making a loud metallic sound. It would last for about 20 seconds and then would kick off after another minute. It would start again do the same noise and then kick off. Called a H and explain to him the situation and let him hear the noise was told the compressor is locked up or a bad start device. I was told to order compressor kit for a sealed system repair. Ordered all parts in scheduled for return visit or repair when we come back.; ordrng 1 WPW10507886 (Compressor kit) and 1 W10843121 (Drier) and 1 876764 (Coupler) and 1 Sstech (Ss tech)
We serviced a
WHIRLPOOL ICE MAKER
Model KUIC18NNZS0
Near Hamilton, Virginia 20158
Ken M.
Job Details:
11/30/2022
"Valve replaced and tested, no leaks. Started a normal run and the unit just kept filling, could not tell that the reservoir was full. Ordering fill sensor and harness.; ordrng 1 WPW10485962 (sensor) and 1 WPW10485955 (harns-pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Martinsburg, West Virginia 25401
Ricky E.
Job Details:
11/30/2022
unit is leaking fromt he icemaker.. will need the icemaker...; ordrng 1 w11546935 (icemaker)
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Ranson, West Virginia 25438
Ricky E.
Job Details:
11/30/2022
9-1 the unit had a broken connection at the drain pump. fixed the connection and now the pump is running.. the drain line is leaking.. need parts...; ordrng 1 W11244231 (hose)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS05
Near Annapolis, Maryland 21401
Emmanuel R.
Job Details:
11/30/2022
"Cs unit is leaking water from the top, confirmed complaint. i found the dual valve has failed and leaks water from the base everytime you dispense water. orderging dual valve. Installed comntrol boards and pick up Dataloggers in the bin.; ordrng 1 W11482383 (dual valve)"
We serviced a
MAYTAG WASHER
Model MVW6200KW
Near Hedgesville, West Virginia 25427
Danny R.
Job Details:
11/30/2022
gera case makes lots of noise and the gaskey on gear cazse is folded over leaking water into gear case will need gear case; ordrng 1 W11449840 (gear case) and 1 W10721967 (pully) and 1 WPW10006384 (belt)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Williamsport, Maryland 21795
Danny R.
Job Details:
11/30/2022
"unit had a bad cap it wouldnt power the motor replaced with van stock checksok; ordrng 1 w11395618 (cap look look dr vs), used 1 w11395618 (cap look look dc vs) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM02
Near Williamsport, Maryland 21795
Danny R.
Job Details:
11/30/2022
unit is built in will need two men to remove also a compressor this issue could be caused by a bad compressor too last tech never pujlled ouyt bc of this built in issues called mr to verief and will need two men and compressor; ordrng 1 W11125124 (compressor) and 2 2men (look lok 2 men)s and 3 3callcount (llook look 3 call count)s
We serviced a
WHIRLPOOL MICROWAVE
Model UMV1160CW6
Near Elkridge, Maryland 21075
Justin S.
Job Details:
11/30/2022
the unit is heating good but the mounts are damasged and need to be replaced; ordrng 2 W11122643 (nut)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Charles Town, West Virginia 25414
Ricky E.
Job Details:
11/30/2022
customer stated that the unit wasnt cooling. verified issue and fnd a faulty compressor and possable evap leak... need part... unit under 5 year sealed system warranty..; ordrng 1 WPW10507886 (compressor) and 1 W10843121 (filter dryer) and 1 WPW10487115 (condenser) and 1 W10836706 (evaporator) and 3 3callcount (3 call count)s
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Crownsville, Maryland 21032
Emmanuel R.
Job Details:
11/30/2022
"Upon arrival to replaced the sump,drain,and vent I found the sump assembly damaged. (See pics)Need to reorder sump assy, I said sorry to the customer but she was nice about.; ordrng 1 w11416362 (sump/motor)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Upper Marlboro, Maryland 20774
Shane B.
Job Details:
11/30/2022
"cx complaint is the unit leaving clothes soaking wet, not draining. checked for codes and found F8E1 long fill. cleared code, ran service cycle. both valves have good flow. i found a lot of noise coming form under unit. found belt is slipping on pulley. belt is very dryed out and cracked. ordering drive pulley and belt.; ordrng 1 W10721967 (drive pulley) and 1 WPW10006384 (drive belt)"
We serviced a
WHIRLPOOL COOKTOP
Model WCG77US0HS00
Near Upper Marlboro, Maryland 20774
Shane B.
Job Details:
11/30/2022
"cx complaint is the discoloration of the burners and the coating on the knobs peeling off. unit is within 30days of purchase. cx has only used unit a couple times. unit is also missing 1 of the mounting backets under the unit. i found knobs are peeling. burners heads all have small spots of dicoloration that are peeling. only 1 mounting bracket under unit. ordering burner heads, knobs, mounting bracket and screw. schedule when all parts are available.; ordrng 3 WP8286814 (burnr-head)s and 1 WP8286813 (burnr-head) and 1 WP8286815 (burnr-head) and 5 W11366438 (knob)s and 1 WP3801F93551 (backet) and 1 WP7101P06260 (bracket screw)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSF705HPS04
Near Hanover, Pennsylvania 17331
Bernard M.
Job Details:
11/30/2022
"Replaced valve and water still didn't dispense. Contacted TL and spoke with Andy, went thrrough and isolated the water by disconnecting tubes from valves and found the inlet tube has clog inside.When disconnected from valve water comes through the valve. Also found the light button on the UI doesn't function and unable to enter service mode. Ordering tubes and UI, once parts are in contact cx to reschedule; ordrng 1 W11608967 (UI) and 1 WPW10279882 (inlet tube) and 1 WPW10279885 (outlet tube)"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Milford Mill, Maryland 21244
Andrew H.
Job Details:
11/30/2022
"Cx complaint long fill times. Entered unit into diagnostic mode, found F8E1 long fill error code. Found poor cold water flow during automatic test cycle. Disconnected hose at cold water valve, found valve full of sediment, rinsed filter and reinstalled. Ordering new cold water valve (W11316256) and scheduled return job for Wednesday 12/14/22.; ordrng 1 W11316256 (cold water valve)"
We serviced a
KITCHENAID RANGE
Model KSEB900ESS6
Near Oakton, Virginia 22124
Richard B.
Job Details:
11/30/2022
"CX complant. Oven not working. Inspected unit and found red wire burnt up on pigtail . Nut oon red wire going to terminal nut loose . Ordering terminal block and main harness, Further work needed,Not in stock , RB; ordrng 1 WPW10245259 (erminal block) and 1 W11454502 (harness)"
We serviced a
WHIRLPOOL DRYER
Model WED8127LW1
Near Scottsville, Virginia 24590
Kyle A.
Job Details:
11/30/2022
Cx complaint of having to run two cycles to dry clothes. Did confirm moisture sensor failed diagnostic test and ui has a stuck key. Ordering ui and moisture harness.; ordrng 1 W11419059 (Ui) and 1 WPW10298258 (Moisture harness) and 1 WP8577274 (Thermistor)
We serviced a
WHIRLPOOL FREEZER
Model WRS322FDAW04
Near Gordonsville, Virginia 22942
Eric F.
Job Details:
11/30/2022
"Confirmed Cx complaint unit leaking. Found improper filter being used, filter head not fitting into water filter housing properly, housing possibly damaged. Instructed Cx to obtain correct water filter and to call back if leak persists after installing it. If cx calls back must pre-id W10862456 (water filter housing) for return visit.; ordrng 1 look"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Zion Crossroads, Virginia 22942
Eric F.
Job Details:
11/30/2022
"Confirmed cx complaint unit not cooling. Found unit not going into defrost mode, evap covered in ice. Ordering harness with thermal coupling, will use pre-id'd parts on return visit. Cx to allow unit to thaw before I return, scheduling visit for 12/8/22.; ordrng 1 W11546681 (harness)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN506ESS01
Near Crownsville, Maryland 21032
Alexander D.
Job Details:
11/30/2022
"arrived to replace LH hinge parts and leds. found wrong screw ordered, pic saved. and clunking noise is from washer rubbing on plastic bushing in extension arm asm. screw needed comes with extension arm kit. replaced all leds and tested, all working at full brightness now. ordering extension arm kit. call cx to schedule return visit once we have eta on part; ordrng 1 WPW10121046 (extension arm kit.)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Centreville, Virginia 20121
Demonte S.
Job Details:
11/30/2022
"Installed the Control Board. The Console ordered only with no boards. Reordering the User Interface. Checked the Capacitor to the unit. Getting Open Line. Unit will need the User Interface, Capacitor & Lower Harness. ; ordrng 1 W11481116 (CNTRLELEC) and 1 W11395618 (Whirlpool Washer Capacitor) and 1 W11643701 (HARN-LOWER)"