We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC302ESS06
Near Odenton, Maryland 21113
Israel R.
Job Details:
11/30/2022
"Installed new doors, gasket and nameplate. Unit is back to normal operations."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKB0
Near Arnold, Maryland 21012
Israel R.
Job Details:
11/30/2022
Installed new heater per service notice. heating element - sp w11540964 - special project s17304. Installed new heater and tested. Unit is back to normal operations.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Crozet, Virginia 22932
Kyle A.
Job Details:
11/30/2022
Cx complaint of rusty panel. Did confirm and changed panel. Unit is now as designed.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Red Lion, Pennsylvania 17356
Sal R.
Job Details:
11/30/2022
"I was able to access and replace Door , UNittest good. At CX request , I rehinged the door to swing open left. Unit test good."
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2089BEM01
Near Charlottesville, Virginia 22901
Kyle A.
Job Details:
11/30/2022
Install gasket and unit is now as designed.
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Easton, Maryland 21601
Alexander W.
Job Details:
11/30/2022
Cx stated unit is squeaking inspected tested and verified cx complaint found idler defective gave cx quote for idler cx accepted quote paid in full by CC installed pre-id part tested unit is now operating as designed job is complete.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Martinsburg, West Virginia 25401
Ricky E.
Job Details:
11/30/2022
"installed parts, unit cks ok"
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Charlottesville, Virginia 22901
Kyle A.
Job Details:
11/30/2022
Installed parts and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Martinsburg, West Virginia 25405
Ricky E.
Job Details:
11/30/2022
"installed parts, unit cks ok.."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Glenville, Pennsylvania 17329
Sal R.
Job Details:
11/30/2022
"CX complaint was that the unti was leaking. I was able to access and inspect the inlet valve , drain pump, drain hoses and the gearcase. I found no evidance of leaking or water marks. I ran a auto teat and fou d no issues. I recalibrated and also ran a Quick wash cycle. I found no evidance of leaking. CX is going to use the unit as they nornaly would and call if leak returns. CX informed me that leak only happened 1 time. UNit test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Arlington, Virginia 22204
David J.
Job Details:
11/30/2022
CX cancel that door husband is not home and she needs to run errands will call us to reschedule
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Ashburn, Virginia 20148
Daniel J.
Job Details:
11/30/2022
replaced right side door due to dent installed name badge and new nameplate
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Ashburn, Virginia 20148
Daniel J.
Job Details:
11/30/2022
installed right side door leveled doors and installed name badge
We serviced a
WHIRLPOOL DRYER
Model KRFF507ESS01
Near Ashburn, Virginia 20148
Daniel J.
Job Details:
11/30/2022
fridge temps different in differenet sections removed drawer found evap froze over remooved ice build up and cleared drain installed new fan motor with harness
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Front Royal, Virginia 22630
Ezra M.
Job Details:
11/30/2022
"not drying. found blower wheel not attached to motor. reinstalled blower wheel, verified secure, tested, working properly"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Charles Town, West Virginia 25414
Ricky E.
Job Details:
11/30/2022
"customer stated that the unit would fill and do nothing else.. verified issue replaced the control, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Cheverly, Maryland 20785
Shawn D.
Job Details:
11/30/2022
was on the way to job got phone call from office saying cx does not need service unit is getting replaced
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Hughesville, Maryland 20637
Robert A.
Job Details:
11/30/2022
Cx complaint that the water dispenser has very low pressure. I inspected the unit to confirm the complaint. The cx just replaced the filter and the water pressure is still low. I pulled out the unit and found the water line kinked. I repositioned the water line to avoid the kink and tested the unit for the cx. The unit is working as designed.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Purcellville, Virginia 20132
Ken M.
Job Details:
11/30/2022
"Ice door replaced. Per SP W11539038, customer to monitor to see if issue is resolved. If issue persists, order W11533211."
We serviced a
JENNAIR FREEZER
Model JS48PPDUDE01
Near Vienna, Virginia 22182
Jason A.
Job Details:
11/30/2022
CX complaint FRIDGE LED lights are out or dim. Replaced all 12 LEDs W11632139 per TSP #: W11606409 Rev E / / / S84638. Test all leds are working. Noise upper RC door area. Found 4 5/16 screws are loose. Tighten screws & noise went away > JJ
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Hurlock, Maryland 21643
Alexander W.
Job Details:
11/30/2022
Installed parts per previous diag tested unit unit is now operating as designed job is complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Ashburn, Virginia 20148
Daniel J.
Job Details:
11/30/2022
installed left and right friction sleeves had husband check door after no complaints
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW07
Near Gainesville, Virginia 20155
Demonte S.
Job Details:
11/30/2022
Inspected the unit. Found that the cx is saying that the unit will cool then it stops cooling at times. I advised the cx that the temperature has a lot to do with the location of the refrigerator. Cx has the refrigerator out in the garage. Checked the refrigerator. Refrigerator is cooling. I advised that the cx moves the refrigerator into a household setting. Once refrigerator is moved to let the unit sit for 72 hours before plugging the unit in. Unit is working as Designed.
We serviced a
WHIRLPOOL FREEZER
Model WRF990SLAM02
Near Manassas, Virginia 20112
Demonte S.
Job Details:
11/30/2022
Inspected the unit. Found that the cx is saying that the Refrigerator / Freezer isn't Cooling. I then checked the pressures to the unit. I'm getting 0 on the low side & 70 Psi on the high side. I then checked the Refrigerator for Dye. No Dye found in the Compressor Section. I then checked the Fresh Food Section. No Dye. Checked the Freezer Section. No Dye. I then ran Service Diagnostics on the unit. Put unit into Service Test 4. I then filled the unit. With 140 Psi of Nitrogen. Let the unit sit for 20 mins. No change in the pressures. Filled the unit with Freon to 120 Psi. Unit is starting to Cool. ( Any questions please check Sd Pictures.)
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ3
Near Fredericksburg, Virginia 22407
Thomas B.
Job Details:
11/30/2022
Unit is no longer at the store rtm states it was returned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Stafford, Virginia 22554
Tanner B.
Job Details:
11/30/2022
"installed new auger/ yoke, tested unit . job complete"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2569VEM
Near Alexandria, Virginia 22315
Lloyd B.
Job Details:
11/30/2022
Cx complained the unit did not dispense ice or water. Inspected the unit and found the arm was broken on the seperator so could not hit the switch. Installed new seperator and tested and it now works as designed. Job complete
We serviced a
WHIRLPOOL COOKTOP
Model MER8800FZ3
Near Alexandria, Virginia 22315
Lloyd B.
Job Details:
11/30/2022
Cx complained the units burners and oven did not work. Inspected the unit and found there is a broken wire. Installed a bare wire adaptor and tested and it now heats. Job complete
We serviced a
KITCHENAID O.T.R MICROWAVE
Model KMHP519ESS6
Near Alexandria, Virginia 22315
Lloyd B.
Job Details:
11/30/2022
"Cx complained the unit did not heat. Installed new magnetron, diode and capacitor per wp and tested and it now heats. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHW04
Near Edgewater, Maryland 21037
Shane B.
Job Details:
11/30/2022
installed orderd parts. door is sealing. unit is working as designed.
We serviced a
WHIRLPOOL OVEN
Model RBS245PDT14
Near Pasadena, Maryland 21122
Alexander D.
Job Details:
11/30/2022
"cx complaint unit not heating properly, bake element never comes on and broil element stays on forever and cx has to turn unit off. went over oow pricing and cx declined service, would rather buy new considering age of unit. no service provided, no money collected"
We serviced a
MAYTAG DRYER
Model MED5630HC
Near Norfolk, Virginia 23502
Austin D.
Job Details:
11/30/2022
could not locate the unit. spoke to the GM who stated she will locate the unit and call us once it is found.
We serviced a
WHIRLPOOL FREEZER
Model WRS322FDAW04
Near Gordonsville, Virginia 22942
Eric F.
Job Details:
11/30/2022
"Confirmed Cx complaint unit leaking. Found improper filter being used, filter head not fitting into water filter housing properly, housing possibly damaged. Instructed Cx to obtain correct water filter and to call back if leak persists after installing it. If cx calls back must pre-id W10862456 (water filter housing) for return visit.; ordrng 1 look"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Zion Crossroads, Virginia 22942
Eric F.
Job Details:
11/30/2022
"Confirmed cx complaint unit not cooling. Found unit not going into defrost mode, evap covered in ice. Ordering harness with thermal coupling, will use pre-id'd parts on return visit. Cx to allow unit to thaw before I return, scheduling visit for 12/8/22.; ordrng 1 W11546681 (harness)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN506ESS01
Near Crownsville, Maryland 21032
Alexander D.
Job Details:
11/30/2022
"arrived to replace LH hinge parts and leds. found wrong screw ordered, pic saved. and clunking noise is from washer rubbing on plastic bushing in extension arm asm. screw needed comes with extension arm kit. replaced all leds and tested, all working at full brightness now. ordering extension arm kit. call cx to schedule return visit once we have eta on part; ordrng 1 WPW10121046 (extension arm kit.)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Centreville, Virginia 20121
Demonte S.
Job Details:
11/30/2022
"Installed the Control Board. The Console ordered only with no boards. Reordering the User Interface. Checked the Capacitor to the unit. Getting Open Line. Unit will need the User Interface, Capacitor & Lower Harness. ; ordrng 1 W11481116 (CNTRLELEC) and 1 W11395618 (Whirlpool Washer Capacitor) and 1 W11643701 (HARN-LOWER)"
We serviced a
WHIRLPOOL WASHER
Model WTW5640XW3
Near Enola, Pennsylvania 17025
Fred G.
Job Details:
11/30/2022
"with the assist of AS we were able to access unit and replace the drive motor, gearcase, splutch, capacitor, tub, tub filter and screw from van stock, spin basket, and drive belt as per previous visit. tested unit and found unit now checks good.; ordrng 1 WPW10215093 (clean out filter (FG VS)) and 1 WP8533928 (screw (FG VS)), used 1 WPW10215093 (filter), and 1 WP8533928 (screw) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Waldorf, Maryland 20601
Justin S.
Job Details:
11/30/2022
the top trim of the console is cracked. the left and right trim are still with the unit. the unit needs parts; ordrng 1 W11449263 (handle)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model UMV1160CW08
Near Severn, Maryland 21144
Justin S.
Job Details:
11/30/2022
the unit is not illuminating the display. found the cord is not allowing voltage through it. the unit needs the cord; ordrng 1 W10708076 (cord-power)
We serviced a
WHIRLPOOL OVEN
Model WOS31ES7JS0
Near Elkridge, Maryland 21075
Justin S.
Job Details:
11/30/2022
the unit is getting a blower error. replaced the blower with vs and retested. th eunit is now working correctly. the unit is now ready; ordrng 1 W11245567 (blower)
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Richmond, Virginia 23236
Joseph D.
Job Details:
11/30/2022
this falls just outside of the serial range for service pointer https://s3.amazonaws.com/sm-backend-production-attachments/service-pointer-w11632927-reva.pdf. but is exhibiting the exact same symptoms. motor checks properly but intermittently shutting off and going straight to done. service pointer states to replace motor aka rotor stator; ordrng 1 W11195971 (stator) and 1 W11260238 (rotor)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS1
Near West York, Pennsylvania 17404
Drew B.
Job Details:
11/30/2022
cx complaint that unit started smoking and flashed the f6e1 code and since couldnt get the unit to cool down even after disconnecting power to attempt to self solve ... but still pops up the code was able to run unit and veirfy cooktop operates and the element is not broken and got unit to preheat up to 350.. stayed ahile then after coming back inside flashed the f6e1 code ordering control call to reschd when in to return .; ordrng 1 W11528352 (control spec order)
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Alexandria, Virginia 22306
Lloyd B.
Job Details:
11/30/2022
Cx compolained the lid was locked and does not operate. Inspected the unit and found a tub full of water. Checked the drain pump and it has 19ohms. The control recieves 120v but there is no dc voltage going to the user interface at the j14 connection. Unit needs new control; ordrng 1 W11419051 (control)
We serviced a
WHIRLPOOL FREEZER
Model WRS571CIHZ04
Near Hagerstown, Maryland 21740
Ken M.
Job Details:
11/30/2022
Inspection of the freezer door found that the water line in the new door will not fit the barrel connection for the original line. Ordering barrel connection to adapt to the new line.; ordrng 1 WP4373559 (fitting) and 1 look (look)
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Portsmouth, Virginia 23702
Zachery R.
Job Details:
11/30/2022
"cx complaint no heat, checked unit, come to find defective timer as well as unit doesnt have 240vac, advised cx to contact electrician, then contact via office to complete repair.; ordrng 1 WPW10185982 (timer)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Washington, District of Columbia 20002
Samuel R.
Job Details:
11/30/2022
replaced part and tested unit.gear case was not the part making noise as per pervious techthe part making noise is the motor W10890624 8 tribles was not able to reshedule with cx due to them having to leave; ordrng 1 W10890624 (motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Columbia, Maryland 21044
Eric W.
Job Details:
11/30/2022
cx complant of unit still not making ice inspected unit found icemaker will cycle and fill fill tube is not frozen found e5 icemaker errror removed the icemaker and found when we omed out brown wire to thermistor on mold is reading ol unit needs new icebox also installed new door that builder supplyed; ordrng 1 W11605504 (icew box) and 1 WPW10392172 (fan gasket) and 1 WPW10320706 (gasket) and 1 WPW10280988 (gasket) and 1 WPW10635022 (adaptor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Hanover, Maryland 21076
Eric W.
Job Details:
11/30/2022
"cx complaint was cycle does not complete, error code e4-f8 flashes and there is a beep error code when trying pulled unit out and seen the tub was cracked at the bottom left side; ordrng 1 W11409866 (tub)"
We serviced a
WHIRLPOOL MICROWAVE
Model KEMS308SSS05
Near Midlothian, Virginia 23113
Joseph D.
Job Details:
11/30/2022
"cx complaint no bake function confirmed complaint also found failed turntable motor, request two count to remove from wall safely to replace open element and turntable motor.; ordrng 1 W10911403 (motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Arlington, Virginia 22209
David J.
Job Details:
11/30/2022
"CX complaint unit is not cooling in Rc side. Took temps and found unit at 37° in FC and 62 in RC inspected back wall of FC and fan is blowing good but no air is pushing out to the RC inspected diffuser and could not get to operate correctly, this unit needs parts for a return visit to repair correctly ordering parts and will return once they arrive; ordrng 1 W11317276 (Air diffuser) and 1 WPW10384183 (Thermistor fc) and 1 W11581973 (Harness fc)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Clarksburg, Maryland 20871
Julian H.
Job Details:
11/30/2022
"CX complaint about unit not draining placed on draining cycle cant heard pump moving confirmed 120vac to pump shopvac water nothing caught replaced pump from preid when I was about to test noticed that dispenser lid wont latch found an issue with lid replaced from VS tested & working properly; ordrng 1 W10888684 (cover RESTOCK JH VS) and 1 LOOK (LOOK), used 1 w10888684 (dispenser lid kit) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFIS29PBMS00
Near Bel Air, Maryland 21015
Neil H.
Job Details:
11/30/2022
cx complaint leaking from the ceiling where reservoir and filter head is both parts are needed.; ordrng 1 W11168758 (reservoir) and 1 W11194438 (Whirlpool Refrigerator Water Filter Housing)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near La Plata, Maryland 20646
Robert A.
Job Details:
11/30/2022
"I installed the ordered parts and tested the unit for the cx. The unit's right handle will not stay in place, the hole the the screw goes into is stripped. The unit will need a new handle to resolve the issue. I'm ordering the part for the return visit.; ordrng 1 W11542651 (handle)"
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Owings Mills, Maryland 21117
Andrew H.
Job Details:
11/30/2022
"Cx complaint unit would count down to 1 minute left in cycle, but would remain there for far longer. Entered unit into diagnostic mode, found no error codes saved, ran automatic test mode. Automatic test mode completed with no errors. Determined unit needs new ACU (W11550649), part is temporarily out of stock, requires special order. Notified cx that office will contact them with return date.; ordrng 1 W11550649 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Bel Air, Maryland 21014
Neil H.
Job Details:
11/30/2022
7734821303called tech line again explained the ice maker cycles fills when i'm here but when it's naturally on it's not working explained to tech line again after trips over and over doing everything asked of me still not working cx getting upset of whirlpool having me keep calling to say try this and that and i do it still not working but the rc one is i told them i believe it's a short somewhere but told that short must be found but i'm saying that after me taping the fc door switch down i'm should work; ordrng 1 W11396033 (Whirlpool Refrigerator Switch)
We serviced a
KITCHENAID OVEN
Model KODC304ESS01
Near Norfolk, Virginia 23509
Anthony D.
Job Details:
11/30/2022
cx complaint unit has no power checked unit to find unit has power but has a bad thermal fuse ordering a thermal fuse to complete repair would like to bring control on return visit as well; ordrng 1 W11025102 (thermal fuse)
We serviced a
WHIRLPOOL WASHER
Model WTW5800BW0
Near Chesterfield, Virginia 23838
John P.
Job Details:
11/30/2022
CX complaint unit making loud noise checked unit found noise coming from cold valve. Replaced valves tested working as designed.; ordrng 1 WPW10601449 (Valve assm JPV/S) and 1 WPW10601449 (Valve assm JPV/S)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Glen Allen, Virginia 23059
Eric F.
Job Details:
11/30/2022
"Confirmed cx complaint door falling down too fast. Found hinge springs worn, not holding door as it falls. Ordering hinges.; ordrng 1 W11573703 (hinge (left)) and 1 W11573702 (hinge (right))"
We serviced a
KITCHENAID ICE MAKER
Model KUIX335HPS01
Near Glen Allen, Virginia 23059
Eric F.
Job Details:
11/30/2022
"Confirmed cx complaint unit not making ice. Found recirculuation pump not sensing water level. Confirmed fill, drain function of unit. Ordering recirculation pump and control in the event that the pump damaged it when failing.; ordrng 1 W11542867 (pump) and 1 W11034363 (cntrl-elec)"
We serviced a
MAYTAG WASHER
Model MVWB955FC1
Near Virginia Beach, Virginia 23464
Branden R.
Job Details:
11/30/2022
"cx complaint aig-washer not cleaning clothes properly checked unit and found no errors stored to unit , disassembled and found oil coming from gearcase along with washplate stuck on gearcase ordering all parts for proper repair and 1 ( LOOK/LOOK ); ordrng 1 W11558969 (washplate) and 1 W11393684 (gearcase) and 1 W10754158 (motor) and 1 W10754448 (clutch) and 1 W10754161 (rotor)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Chesterfield, Virginia 23838
John P.
Job Details:
11/30/2022
"CX complaint unit not working checked unit found bad actuator, replaced calibrated tested working as designed.; ordrng 1 W10913953 (Actuator JPV/S) and 1 W10913953 (Actuator JPV/S)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Springfield, Virginia 22152
Carl R.
Job Details:
11/30/2022
"Cx complaint is, Not Cooling - Both Sections - Side by Side Refrigerator.heard relay start to compressor click and fan running. Opened doors to refrigerator and no cold air. Pulled unit from wall and removed cover to compressor. Checked compressor values. Front and top pins 7 ohms, back and top ohms 6.8ohms, bottom pins 13 ohms. Compressor checks out good. Needs start rela and capacitor ,Ordering start relayW11547180 capacitor. WPW10662129; ordrng 1 WPW10662129 (Capacitor) and 1 W11547180 (Start relay)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Chesapeake, Virginia 23323
Zachery R.
Job Details:
11/30/2022
"cx complaint no cool, checked unit, unit at room temp, checked compressor, ran test 4, compressor reading 18 amps. spoke with AR, was advised to order ss components, ordering ss parts to complete repair.; ordrng 1 W11506635 (coupler) and 1 W11506621 (lockring) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11574734 (compressor) and 1 W11504447 (coupler) and 1 W11504445 (coupler) and 1 W11109499 (drier-tube) and 1 W11598434 (evap) and 1 W11506620 (lockring) and 1 W11504450 (lockring) and 1 W11411956 (condenser) and 1 W11504445 (coupler) and 1 W11504431 (coupler) and 1 W11224256 (control)"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW04
Near Chesapeake, Virginia 23323
Zachery R.
Job Details:
11/30/2022
"replaced control, both thermistors, evap fan, fluffed gasket again until return visit. oredering gasket and thermistor cover to complete repair. advised cx they will be contacted for return visit.; ordrng 1 W11501317 (gasket) and 1 W10608692 (cover)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC700HPS04
Near Richmond, Virginia 23229
Jerod R.
Job Details:
11/30/2022
tested unit found auger drive and trim broke added pic ordered needed part; ordrng 1 W10837274 (plate) and 1 WPW10347093 (ice container)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW1
Near Midlothian, Virginia 23113
Joseph D.
Job Details:
11/30/2022
"cx complaint lofl errors, confirmed complaint, replaced with customer supplied inlet valve and errors perists, sensor checks good but can be malfunctioning, control not sending power to inlet valve. request two tech to remove dryer from top of unit; ordrng 1 W11322903 (cntrl) and 1 W11316246 (switch-wl)"
We serviced a
WHIRLPOOL RANGE
Model MET8800FZ01
Near Norfolk, Virginia 23513
Anthony D.
Job Details:
11/30/2022
cx complaint of f2e1 checked unit to find membrane on control melted from thermal event on cooktop quoted cx $120 service call $110 labor $240.06 part $15 shipping $14.40 tax totaling $499.46 cx agreed and paid $389.46 cx will owe $110 for labor on return visit; ordrng 1 W10903065 (assembly membrane)
We serviced a
MAYTAG O.T.R MICROWAVE
Model MMV6190FZ1
Near Ijamsville, Maryland 21754
Ricardo S.
Job Details:
11/30/2022
"Cx complains that the microwave door is broken, inspected unit, the plastic on the cover choke and part of the glass door is broken, unit needs a new door assy, CX DOESN'T WANT TO CONTINUED WITH THE REPAIR; ordrng 1 W11031967 (door/mw)"
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GS0
Near Richmond, Virginia 23226
Jerod R.
Job Details:
11/30/2022
"tested unit found unit had leak at diverter, unit will need new sump assm. part is covered by 5 year warranty; ordrng 1 W10899563 (pump&motor)"
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near Richmond, Virginia 23221
Jerod R.
Job Details:
11/30/2022
"tested unit found unit drain pump is becoming weak and not pumping as it should , ordered new drain pump, will need 2 men as unit is stacked; ordrng 1 W11458345 (drain)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Norfolk, Virginia 23511
Anthony D.
Job Details:
11/30/2022
upon arrival opened rc door noticed door was damaged advised cx that i would have to order new door replaced fc door steamed gasket unit working as designed also did not have new nameplate advised cx i would order nameplate with new door also ordering 1 LOOK/LOOK 2 cnt to allow time to get on base; ordrng 1 LW10648584 (door) and 1 W11178521 (nameplate) and 1 LOOK/LOOK (2 count)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Sterling, Virginia 20164
Christian C.
Job Details:
11/30/2022
Cx complaint unit dispenses water slowly. Inspected unit tested water with filter in and water is slow. Removed filter and water is still slow. Installed my water bypass cap and water flows strong. Ordering filter head and filter.; ordrng 1 W11346623 (filter head) and 1 EDR4RXD1 (filter)
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Ashburn, Virginia 20148
Daniel J.
Job Details:
11/30/2022
customer purchased unit on 11/10 had a sevice call through homedepot tech from there deemed it needed to be replaced checked outlet and connectins at control 120 vac from wallplate into rfi filter only geting 8.4 volts out of filter ordering filter and control inscase inbale to test control functions with out the 120 from filter customer wants unit replaced also due to time from work and having no unit to washa clothing while waiting on repairs to be made; ordrng 1 W11316771 (rfi filter 1) and 1 W11583890 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHW02
Near Reston, Virginia 20194
Christian C.
Job Details:
11/30/2022
Installed upper and lower cam. Issue still persists. When FC door is almost closed it jumps and makes a knocking noise. Called techline. SR#7735167461. Advised to replace upper and lower cams and add perma gum. Ordering cams and permagum. Parts none at upper marlboro 10+ at whirlpool.; ordrng 1 W10876198 (cam FC lower) and 1 WPW10248015 (cam FC upper) and 1 212643 (permagum sealer)
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW0
Near Alexandria, Virginia 22309
Lloyd B.
Job Details:
11/30/2022
Cx complained the unit did not wash. Inspected the unit and found the agitator is stripped. Unit needs new agitator; ordrng 1 W10902814 (agitator)
We serviced a
WHIRLPOOL OVEN
Model JJW3830WS00
Near Alexandria, Virginia 22309
Lloyd B.
Job Details:
11/30/2022
"Cx complained the buttons acted funny. Inspected the unit and found when trying to move the temp, the bar was hard to manage. Could not get it to stay in the diagnostics screen. Unit needs new user interface. Service declined. Job complete; ordrng 1 W11087472 (user interface)"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Woodbridge, Virginia 22191
Robert W.
Job Details:
11/30/2022
"CX Complaint is the unit is making noise. Inspected unit and found the Hmi isnt working power button not resonding cant get unit in to diag, Ran a brain and spin and found the clutch making the noise. Ordering HMI and Clutch; ordrng 1 W11626077 (Hmi) and 1 W10721967 (Clutch)"
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Powhatan, Virginia 23139
Joseph D.
Job Details:
11/30/2022
"shaylaloveslife83@gmail.com cx complaint unit not running confirmed complaint, found open thermal fuse, replaced and unit working properly. power and air flow test good, no other issue found replaced thermal fuse. ; ordrng 1 FSPWP3392519 (thermal fuse van stock DJ), used 1 FSPWP3392519 (thermal fuse van stock DJ) from stock"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Richmond, Virginia 23237
Chris B.
Job Details:
11/30/2022
replaced ordered parts tested unit lid latch faulty ordering lid latch W11307244; ordrng 1 W11307244 (latch)
We serviced a
KITCHENAID OVEN
Model KDRS467VSS04
Near Reston, Virginia 20194
Christian C.
Job Details:
11/30/2022
"Cx complaint unit does not keep oven temp and oven lights turn on intermittently by themself. Inspected unit F2E1 stuck ket error. Getting 245VAC from outlet. Terminal block reading 245VAC. Tested sensor and elements. Oven sensor reading 1.1kohms. Bake element 17.6ohms Acceptable range 18-25ohms. Convection element 33.6ohms. Broil element inner 15.6ohms and outer 18.2ohms. Outer acceptable range for outer 20-27ohms. Ordering bake element, broil element, and touchpad. Cx paid in full. Elements 0 at upper marlboro 10+ at whirlpool.; ordrng 1 W10857686 (broil element) and 1 W10860270 (bake element) and 1 WPW10116104 (touchpad)"
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS0
Near Annapolis, Maryland 21401
Alexander D.
Job Details:
11/30/2022
"cx provided pop with date of 4/24/22 to keep unit in warranty. cx complaint door not closing correctly, have to lift up on door to get it to close. inspected unit and verified complaint. found inner panel of door cracked, hinges seem ok. ordering door asm. call cx to schedule return visit once we have eta on part; ordrng 1 W10710352 (door asm)"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Pikesville, Maryland 21208
Andrew H.
Job Details:
11/30/2022
"Cx complaint unit has intermittent drain issues. Upon arrival unit was displaying F9E1, FAE2, and F7E1 error codes. Removed cover plate and inspected under unit. i found the drain punmp is very loud when draining. i looked inside of unit and noticed has old style heater element that still has the copper colored o ring around the element. i pulled unit out aand noticed the way the drain hose is routed has pinched the line coming from the syphon break on the unit. this has caused the drain pump to work harder and make the drain pump loud. i re-routed the drain hose behind the unit to avoid this from happening, i replaced the drain pump and element from v/s and tested unit. unit is now working properly.; ordrng 1 W11412291 (drain pump (AH V/S) look) and 1 W11537778 (element (AH V/S) look), used 1 W11412291 (drain pump (AH V/S) look), and 1 W11537778 (element (AH V/S) look) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC2
Near Annapolis, Maryland 21403
Alexander D.
Job Details:
11/30/2022
"cx complaint unit still shaking and banging alot in spin. cx showed me video of noises. inspected unit and verified complaint. no errors stored, test cycle completes. ran high speed spin and it is shaking a little and seems louder than usual. unit is level, suspension tests good. only thing i can find wrong is play in gearcase again, thumps loud when pushing on pulley. reordering gearcase, splutch and also ordering belt, actuator and capacitor. 2ct gearcase. inspect gearcase before sending out, pull on end of shaft or push on it from bottom and see if it clicks/thumps. call cx to schedule return visit once we have eta on parts.; ordrng 1 W11449840 (gearcase(REORDER)) and 1 W10721967 (splutch(REORDER)) and 1 W11239857 (belt) and 1 W11481722 (actuator) and 1 W11395618 (capacitor) and 1 LOOK (LOOK)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Westminster, Maryland 21157
Brian R.
Job Details:
11/30/2022
came out to replace Deli UI and it was full of water and a broken wire at the harness. cant install new part and will need to order a new deli door. took temp readings of 0 in Freezer and 33 in Fridge and 21 through Ice Maker. cx said at times theres a clicking or tapping when fan comes on. unit still needs parts as unit has more issues. as soon as everything goes through and cx gets door office will schedule.; ordrng 1 W10815669 (Deli Door Stainless) and 1 W10846539 (IM Fan) and 1 WPW10675033 (Control) and 1 W11330971 (UI Black)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Lineboro, Maryland 21102
Brian R.
Job Details:
11/30/2022
cx complaint is with a leak in the back of the unit where water line plugs into it. showed me a picture of leak at line and valve. leak is seeping out where line plugs into water valve. set return for 12/15 and cx asked to schedule sooner is we could. weekend or put on cancelation list.; ordrng 1 W11524655 (Water Valve)
We serviced a
KITCHENAID DBL WALL OVEN
Model KODE500ESS00
Near Clarksville, Maryland 21029
Ricardo S.
Job Details:
11/30/2022
"the lower oven not heating, found f1e1 error, also the lower thmst is bad, bake and broil element cks ok, replaced cntrl and thermsotat. and now the lower oven is heating but the lower cooling fan not working at all. makes a humming noise. order part; ordrng 1 W11245567 (blower)"
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Loveville, Maryland 20656
Robert A.
Job Details:
11/30/2022
"Cx complaint that the unit is not starting. I inspected the unit to confirm the complaint. I attempted to turn on the unit and it flashed on then turn off immediately. I cycled the power and tried again, still the same thing. After multiple attempts I managed to start the cycle but it took awhile. Cx said it does that very frequently. The unit needs a new control panel to resolve the issue. The airflow is poor as well, the cx needs to have the duct line cleaned to avoid more issues. I'm ordering the part for the return visit.; ordrng 1 W11384512 (control panel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Ellicott City, Maryland 21042
Robert L.
Job Details:
11/30/2022
"cx complaint both doors dented, corfirmed damage to b0oth doors, cx closed 3/2022 and fridge arrived 5/2022, cx reported to builder immediatly but just now got sent in, gave cx quote, contacted Jeff at TOLL , he said he will get Migel(warranty guy) to call whirlpool and get authorizations, will need 2 techs for Fc door; ordrng 1 LW10904379 (dor-fip FC) and 1 LW10912075 (dor-fip RC) and 1 WP4373559 (fitting) and 1 look (look)"
We serviced a
JENN-AIR RANGE
Model JDRP436HL01
Near Ellicott City, Maryland 21042
Robert L.
Job Details:
11/30/2022
"cx complaint LF not lighting , CF, RF both clcik randomly, heads and all possible adjustements have been made, called tech line SR#7735168911, they said new engineered orifice holders and cooktop panels need to be replaced, per tech line parts listed in tribles should be updated parts. ordering 5 orifice holders , new burner heads and 3 panels......... 3 count 2 tech 36' commercial unit needs to be moved out; ordrng 1 W11316696 (cooktop L) and 1 W11316697 (cooktop C) and 1 W11328972 (cooktop R) and 1 W11333305 (orfice holder LF) and 1 W11333306 (orifice holder LR) and 1 W11334711 (orifice holder CF) and 1 W11334712 (orifice holder RF) and 1 W11334714 (orifice holder RR) and 5 W11319683 (burnr-head)s and 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Towson, Maryland 21286
Keith H.
Job Details:
11/30/2022
7735164478 cx complaint is evap froazen again. i. i called techline and did the heater readings 103.5amps which is good. the thermistor. i was told by techline that the thermistor comes with evap ss tech needed 2 count; ordrng 1 W11368877 (evap) and 1 W11504449 (coupler) and 1 W11225184 (tube)
We serviced a
MAYTAG WASHER
Model MVWC200BW0
Near Gaithersburg, Maryland 20878
Julian H.
Job Details:
11/30/2022
CX complaint about unit making a loud noise when spins inspected & found bearing loud inside gearcase asm no oil leakage MUST BE SET AS 2 COUNTS GEARCASE REPLACEMENTGAVE CX A QUOTE & DECIDED TO CALL US BACK PAID FOR SVC CALL ONLY; ordrng 1 W11454741 (gearcase) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Richmond, Virginia 23227
Jerod R.
Job Details:
11/30/2022
"tested unit found unit had bad cap, cap was leaking oil, replaced cap and tested unit is now fully functional; ordrng 1 W11158830 (cap(truck stock)), used 1 W11158830 (cap) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Virginia Beach, Virginia 23464
Branden R.
Job Details:
11/30/2022
cx complaint aig washer loud banging during cycle checked unit and found bad gearcase on unit bad and abnormal noise coming from belt and motor found signs of oil under unit ordering all parts for gearcase replacement to be done . 1 ( LOOK /LOOK ); ordrng 1 W11454734 (gearcase) and 1 W11283592 (motor) and 1 WPW10006384 (belt) and 1 W11395618 (capacitor) and 1 W10721967 (pully) and 1 W11550891 (agitator)
We serviced a
MAYTAG WASHER
Model MHW6630HW3
Near Norfolk, Virginia 23508
Anthony D.
Job Details:
11/30/2022
"cx complaint unit making squealing noise during spin checked unit to find no error code ran automatic test cycle could not replicate noise ran drain and spin with about 5 towels heard noise coming from rear of unit removed rotor from back of tub noticed oil starting to leak from bearing ordering tub assembly, stator, rotor, and second tech due to unit being stacked and in a small area; ordrng 1 W11378552 (tub assembly) and 1 W11354542 (stator) and 1 W11314361 (rotor) and 1 LOOK/LOOK (2tech/ 2 count)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM04
Near Richmond, Virginia 23223
Jerod R.
Job Details:
11/30/2022
"new ice make did not have proper harness , looking up harness and ordered correct; ordrng 1 W10715709 (icemaker)"
We serviced a
JENNAIR HOOD
Model JXW9048HP4
Near Bethesda, Maryland 20817
Roberto I.
Job Details:
11/30/2022
"CX complaint noisy fan.Ran the fan, confirmed noise coming left blower wheel. Ordering blower fan W11499036. **2 TECH**, the part to be replaced is too high, big and heavy for one single person.; ordrng 1 W11499036 (blower fan) and 1 2nd tech"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Odenton, Maryland 21113
Israel R.
Job Details:
11/30/2022
"Installed new icemaker and facia. Unit is back to normal operations. Ran test 56 and no motor action at all the heater comes on but the icemaker is not rotatiing. I am getting power to the heater and motor is not rotatiiong. BAd ice maker. Rerodering ice maker,. Returning tech please sent the icemaker back to the office for return for credit. Ice maker special order part.; ordrng 1 W11579560 (Icemaker) and 1 looklook (look)"
We serviced a
WHIRLPOOL COOKTOP
Model KCGD500GSS00
Near Potomac, Maryland 20854
Roberto I.
Job Details:
11/30/2022
"Cx complaint fan switch out of alignment.Confirmed crooked fan switch. Removed top, noticied of bent internel switch bracket because of a missing screw from the side. Realigned bracket and installed a screw using v/s part. Reassembled unit, the switch is now aligned with the valves.; ordrng 1 WP90767 (screw (RI van stock)), used 1 WP90767 (screw) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Gaithersburg, Maryland 20878
Julian H.
Job Details:
11/30/2022
replaced parts when i took protection film on new console found a broken corner need to reorder left it on unit for Cx to be able to see cycle status will be returning this when we put new console on heater working fine; ordrng 1 W11302464 (console (reorder) cosmetic damage)
We serviced a
KITCHENAID COOKTOP
Model KCGD500GSS00
Near Bowie, Maryland 20720
Emmanuel R.
Job Details:
11/30/2022
"Cs unit is not light or burning properly, confirmed complaint. I found the flames to have a orange color to it. I was able adjust the flames and remedy the flame pattern but the burner heads are misshapen and some of the holes are restricted. Ordering burner heads and caps to resolve this issue.; ordrng 2 W11084058 (burnr-head)s and 1 W11084059 (burnr-head) and 1 W11084062 (burnr-head) and 1 W10910373 (cap-burner)"