We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Selbyville, DE 19975
Michael E.
Job Details:
11/30/2022
"Replaced the gearcase and splutch as per previous diagnosis. Calibrated, then tested unity and it is now working properly. Job is complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Fredericksburg, VA 22406
Tanner B.
Job Details:
11/30/2022
"Installed new console and tested unit. control getting 120vac but no coming on. removed ui and control working.. it was working intially , unit needs new ui , harness and control; ordrng 1 W11460962 (ui) and 1 w11462458 (control) and 1 W11627526 (harness ui)"
We serviced a
WHIRLPOOL WASHER
Model MTW5570TQ0
Near Harrisburg, PA 17110
Andrew S.
Job Details:
11/30/2022
Cx complaint is that the unit will not advance to the spin cycle on its own. Upon arrvial I found that the unit would fill and agitate and drain but will not progress to the rinse cycle. I found that the timer has a dead spot in it. I quoted the cx for the cost of the repair. Cx paid the service call and stated that they will be getting a new unit. Job complete
We serviced a
JENNAIR REFRIGERATOR
Model JF36NXFXDE00
Near Ashburn, VA 20147
Ken M.
Job Details:
11/30/2022
Customer states that the unit only makes ice when the filter is removed. Unit has no water dispenser. Customer has already tried replacing the filter. Issue is in the filter housing. Customer also added that the ice maker is overflowing. Found that the extension is missing from the bail arm. Ordering updated bail arm.; ordrng 1 W11342242 (bail arm) and 1 WPW10121140 (housing) and 1 look (look)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Upperville, VA 20184
Daniel J.
Job Details:
11/30/2022
unit not agitating or spinning ran diag noise from motor slight hum removed cover inspected cam able to move basket while spinning by hand but vertical movement on gear cse top and bottom ran calibration no movement from pulley sugguested motor and also gearcse customer declined paid 120 for service call
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFB02
Near Fredericksburg, VA 22407
Thomas B.
Job Details:
11/30/2022
Cx complaint unit is not working properly inspected unit found door too low tried to raise however need washers to raise further ordering washers; ordrng 3 WP487576 (washer)s and 3 WP489467 (washer)s
We serviced a
AMANA DRYER
Model NED4655EW1
Near Richmond, VA 23223
Jerod R.
Job Details:
11/30/2022
"tested unit found unit not showing proper voltage reseated plub voltage is now present, found unit still not running found connector at motor loose reconnected and tested unit is now fully functional"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Lebanon, PA 17046
Fred G.
Job Details:
11/30/2022
"i was able to access unit and replace the sump assy, and heating element as per previous tech. I found the units control is working as designed. no need to replace. tested unit for leaks and found unit now checks good."
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Ashburn, VA 20147
Ken M.
Job Details:
11/30/2022
"Customer complaint is that the unit is giving error codes, not running properly. Checked for stored error codes and found F7E4 & F7E3. Ran test cycle and the unit is not shifting properly. Inspection of the drive system found the rotor on the floor, bolt had backed out of the drive shaft. Loktite applied to the bolt threads and rotor resecured. Unit retested and is working properly."
We serviced a
MAYTAG RANGE
Model MER7700LZ2
Near Alexandria, VA 22303
Lloyd B.
Job Details:
11/30/2022
"Cx complained the unit did not heat properly. Inspected the unit and found no error codes. Checked the bake element connection and the element has resistence, but the male side of the connector on the left was backing out. Pushed the connector back in and tested to 450 degrees and it heated. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near Germantown, MD 20874
Julian H.
Job Details:
11/30/2022
CX complaint about unable to select a cycle unit getting error F3E0 shorted sensor open sensor on display went to the back disconnected power sensor is reading 1080oh @ room temp same resistance @ wiring when I read it @ connector p3 issue with control replaced from preid resume power 7 working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Towson, MD 21286
Keith H.
Job Details:
11/30/2022
7735164478 cx complaint is evap froazen again. i. i called techline and did the heater readings 103.5amps which is good. the thermistor. i was told by techline that the thermistor comes with evap ss tech needed 2 count; ordrng 1 W11368877 (evap) and 1 W11504449 (coupler) and 1 W11225184 (tube)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Union Bridge, MD 21791
Brian R.
Job Details:
11/30/2022
called tech line on hold 35 min and spoke to Steve. no codes in unit but when trying to run auto test unit went right to high sprrd spin. 120 at wall and to control and grounds good.unit on its own braker. tested and went through all tests advised. informed to replace con trol and that should fix unit. relaced control and tried to run auto test again. unit ran through all stages. sat here again with unit and ran a entire quick wash to let unit run. unit ran and checks now. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM10
Near Lancaster, PA 17601
Justin L.
Job Details:
11/30/2022
Cx complaint not dispensing. Was able to access unit and found cover is warped allowing cold air in and causing valve and reservoir to freeze and fail. Due to freezing valve is cracked and leaking and causing housing to fail. Ordering parts needed for repair and once in office will need to set return; ordrng 1 WPW10554299 (fill tube heater) and 1 W11168758 (water resevoir) and 1 WPW10341329 (dual valve) and 1 W10842950 (housing) and 1 WPW10575423 (water box cover)
We serviced a
JENNAIR REFRIGERATOR
Model JS48PPDUDE01
Near McLean, VA 22102
Jason A.
Job Details:
11/30/2022
CX just moved in. Toll bros builder replaced part. CX did not want us to work on unit. If CX calls back order 4 (12) - W11632139 LEDs per TSP W11606409 Rev E / S84638
We serviced a
JENNAIR REFRIGERATOR
Model JS48PPDUDE01
Near McLean, VA 22102
Jason A.
Job Details:
11/30/2022
CX just moved in. Toll bros builder replaced part. CX did not want us to work on unit. If CX calls back order 4 (12) - W11632139 LEDs per TSP W11606409 Rev E / S84638
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03 G
Near Staunton, VA 24401
Kyle A.
Job Details:
11/30/2022
Cx complaint of unit producing random error codes and having cooling issues. Did confirm and replaced control which fixed the error codes. Will need to return to replace rc evap thermistor due to unit not defrosting.; ordrng 1 W11087438 (Thermistor fan assembly)
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Severna Park, MD 21146
Alexander D.
Job Details:
11/30/2022
"arrived at cx house to diagnose washer shaking alot. cx thought repair would be covered under 10yr limited parts warranty, advised cx that only covers cost of motor and basket. went over oow pricing and cx declined service. no service provided, no money collected."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Towson, MD 21286
Keith H.
Job Details:
11/30/2022
7735164478 cx complaint is evap froazen again. i. i called techline and did the heater readings 103.5amps which is good. the thermistor. i was told by techline that the thermistor comes with evap ss tech needed 2 count; ordrng 1 W11368877 (evap) and 1 W11504449 (coupler) and 1 W11225184 (tube)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ06
Near Bridgeville, DE 19933
Michael E.
Job Details:
11/30/2022
Replaced turntable motor and control as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Mechanicsville, VA 23111
Jerod R.
Job Details:
11/30/2022
replaced orderd parts and tested unit is now fully functional and working as designed
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Richmond, VA 23231
Chris B.
Job Details:
11/30/2022
cx comp unit will not pre heat insp unit conf cx comp found power cord very loose tightened power cord also found convection fan not working ordering convection fan ; ordrng 1 W11582241 (convection fan)
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Burke, VA 22015
Robert W.
Job Details:
11/30/2022
"CX Complaint is the unit is making noise. Inspected unit and found when unit is running its making noise. Pulled unit apart and found the roller wheel has come off stud, reseatted and added clip unit tested and unit working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Rockville, MD 20850
Julian H.
Job Details:
11/30/2022
CX complaint about unit leaking from the top causing a block of ice on ice bin found that fill tube was slightly pushesd in missing ice cup causing water to fall fix positioning of fill tube tested icemaker & working CX WILL EMAIL US POP
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Bel Air, MD 21015
Neil H.
Job Details:
11/30/2022
replaced the mag diode transformer filter board tested unit checked good heating good.
We serviced a
JENN-AIR DISHWASHER
Model JDTSS247HS0
Near Alexandria, VA 22314
Lloyd B.
Job Details:
11/30/2022
Cx complained the units buttons do not work. Inspected the unit and found some of the buttons don't work and is coming apart. Unit needs new console; ordrng 1 W11337647 (console)
We serviced a
IKEA REFRIGERATOR
Model IX6HHEXDSM01
Near Baltimore, MD 21212
Keith H.
Job Details:
11/30/2022
arrived and unit still working fine i repalced control told cx to keep an eye on it and call back if needed
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Lewisberry, PA 17339
Andrew S.
Job Details:
11/30/2022
Cx complaint is that the unit is taking a long time to dry clothes. Upon arrival I found that the unit turned on when the door was closed. I tested the heating element and found that it is shorted to the cab. I am ordering the element and will use the tco on return. I also found that the vents were clogged causing the air to push out past the lint trap. I informed the cx that they would need to have the vents cleaned. I was able to set the return visit for Tuesday 12/6 AM; ordrng 1 279838 (Element)
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LL00
Near McLean, VA 22102
Jason A.
Job Details:
11/30/2022
New owners have moved in. Toll bro replaced unit. Did not want us working on them. See TSP W11639932 RevA https://s3.amazonaws.com/sm-backend-production-attachments/service-pointer-w11639932-reva.pdf > JJ
We serviced a
WHIRLPOOL WASHER
Model WTW5600XW3
Near Arlington, VA 22207
David J.
Job Details:
11/30/2022
CX complaint unit will not agitate and lid. Lock does not work correctly after previous tech visit. They had found the unit needed a new lid latch and control arrive today. Inspected unit and found complaint. Removed old parts and replaced control and new lid latch. close lid and tested unit lid now. Does latch. Brent is Cycle and found unit agitates correctly. Unit is now working as designed job complete
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HZ2
Near Bel Air, MD 21014
Neil H.
Job Details:
11/30/2022
checked temp and cx calb. up to+10 and the temp in dia realtime matched my temp probe in the oven so running for over 45 mins stays consistant unit checked good now raised up another 5+ to +15
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Portsmouth, VA 23703
Anthony D.
Job Details:
11/30/2022
cx complaint icemaker not working checked unit to find icmaker has lost home position replaced icmaker with preid part tested unit is working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Frederick, MD 21703
Ricardo S.
Job Details:
11/30/2022
"the client complains about a rattling noise, inspected unit,, the noise comes from underneath, from the condenser, so i raise the front legs and now the noise go away.. unit cks ok"
We serviced a
JENN-AIR RANGE
Model JDRP436HL01
Near Ellicott City, MD 21042
Robert L.
Job Details:
11/30/2022
"cx complaint LF not lighting , CF, RF both clcik randomly, heads and all possible adjustements have been made, called tech line SR#7735168911, they said new engineered orifice holders and cooktop panels need to be replaced, per tech line parts listed in tribles should be updated parts. ordering 5 orifice holders , new burner heads and 3 panels......... 3 count 2 tech 36' commercial unit needs to be moved out; ordrng 1 W11316696 (cooktop L) and 1 W11316697 (cooktop C) and 1 W11328972 (cooktop R) and 1 W11333305 (orfice holder LF) and 1 W11333306 (orifice holder LR) and 1 W11334711 (orifice holder CF) and 1 W11334712 (orifice holder RF) and 1 W11334714 (orifice holder RR) and 5 W11319683 (burnr-head)s and 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Fairfax, VA 22031
Richard B.
Job Details:
11/30/2022
"CX complant. Door not sealing. Prior diagnosis found door needs replacing. Replaced freezer door and heated gasket so gap is sealed. Advised CX to leave closed for two hours. Job completed, RB; ordrng 1 looklook (look look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Hyattsville, MD 20785
Emmanuel R.
Job Details:
11/30/2022
"Cs unit would randomly shut down and lose cooling and icemaker wont make ice intermittenly. Replaced the control,UI, icemaker and baffle door. Advised customer to allow 24hrs for icemaker to start making ice."
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Ashburn, VA 20147
Ken M.
Job Details:
11/30/2022
"Customer complaint is that the unit is giving error codes, not running properly. Checked for stored error codes and found F7E4 & F7E3. Ran test cycle and the unit is not shifting properly. Inspection of the drive system found the rotor on the floor, bolt had backed out of the drive shaft. Loktite applied to the bolt threads and rotor resecured. Unit retested and is working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Annandale, VA 22003
Carl R.
Job Details:
11/30/2022
"Cx complaint is Not Starting or Operating - Dishwasher. Found that the control panel is no longer intact and UI is no longer Illuminating. Need to start with control panelW11116422. UI W10918487, control will be used on return . Needs these part to determine if more parts are needed.; ordrng 1 W11116422 (Control panel) and 1 W10918487 (Housing UI)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Falmouth, VA 22405
Tanner B.
Job Details:
11/30/2022
"Installed new harness , tested unit. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Smithfield, VA 23430
Justin W.
Job Details:
11/30/2022
cx complaint unit not cooling. checked unit to find unit not defrosting due to brown wire being loose from heater. reseated and taped connector back. tested unit working as designed
We serviced a
JENN-AIR RANGE
Model JDRP436HL01
Near Ellicott City, MD 21042
Robert L.
Job Details:
11/30/2022
"cx complaint LF not lighting , CF, RF both clcik randomly, heads and all possible adjustements have been made, called tech line SR#7735168911, they said new engineered orifice holders and cooktop panels need to be replaced, per tech line parts listed in tribles should be updated parts. ordering 5 orifice holders , new burner heads and 3 panels......... 3 count 2 tech 36' commercial unit needs to be moved out; ordrng 1 W11316696 (cooktop L) and 1 W11316697 (cooktop C) and 1 W11328972 (cooktop R) and 1 W11333305 (orfice holder LF) and 1 W11333306 (orifice holder LR) and 1 W11334711 (orifice holder CF) and 1 W11334712 (orifice holder RF) and 1 W11334714 (orifice holder RR) and 5 W11319683 (burnr-head)s and 1 look (look)"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near York Springs, PA 17372
Bernard M.
Job Details:
11/30/2022
Replaced control but was unable to test due to cx had power cord connected to another unit. Cx will connect cord and will call back if unit isn't functioning.
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Bethesda, MD 20817
Dustin F.
Job Details:
11/30/2022
"Inspected unit, foundF3E2 - Moisture Sensor Open or ShortedF2E2 - HMI Internal FaultF2E1 - HMI Stuck Keyreplaces HMI,control board, and moisture sensor per previous tech, ran test cycleunit passed, no codes present. unit operating as intended."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS05
Near Annapolis, MD 21401
Emmanuel R.
Job Details:
11/30/2022
"Cs unit is leaking water from the top, confirmed complaint. i found the dual valve has failed and leaks water from the base everytime you dispense water. orderging dual valve. Installed comntrol boards and pick up Dataloggers in the bin.; ordrng 1 W11482383 (dual valve)"
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HZ2
Near Bel Air, MD 21014
Neil H.
Job Details:
11/30/2022
checked temp and cx calb. up to+10 and the temp in dia realtime matched my temp probe in the oven so running for over 45 mins stays consistant unit checked good now raised up another 5+ to +15
We serviced a
WHIRLPOOL DRYER
Model WET4124HW
Near Chevy Chase, MD 20815
Dustin F.
Job Details:
11/30/2022
Contacted CX when i was on my Way she called me back and asked to reschedule.; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Selbyville, DE 19975
Michael E.
Job Details:
11/30/2022
"Replaced the gearcase and splutch as per previous diagnosis. Calibrated, then tested unity and it is now working properly. Job is complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204DSS0
Near Falls Church, VA 22043
Jason A.
Job Details:
11/30/2022
Installed clips & test rack for proper operation > JJ
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Woodbridge, VA 22192
Thomas B.
Job Details:
11/30/2022
Cx complaint unit is not working properly inspected unit found main spindle off reseated checked over unit now functions normally
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ4
Near Easton, MD 21601
Alexander W.
Job Details:
11/30/2022
"Installed control per previous diag and tested unit, unit is now operating as designed job is complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS04
Near Chesapeake, VA 23322
Zachery R.
Job Details:
11/30/2022
"cx complaint unit is freezing food in bottom drawer of rc and temps are going from 45 degrees to 25 degrees, cx unhappy with unit. checked temp in bottom draw, cxs temp guage reading 33 degrees, my temp probe is reading 41.3 degrees, fc reading 4.7 degrees. called techline, spoke with Butch advised cx their temp sensors are not accurate and unit is working as designed. left SR number with cx and informed if issues persist to contact kitchen aid with sr number."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near Gaithersburg, MD 20878
Julian H.
Job Details:
11/30/2022
"CX complaint about one of the burners not igniting properly causing a gas smell use gas sniffer to detect any type of leak while is off none found tested burners & found rf burner not igniting issue with burner head asm that has ignitor replaced from VS & working SR# 7735080033; ordrng 1 WPW10515455 (burnr-head rf to restock JH VS), used 1 wpw10515455 (burner head) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204DSS0
Near Falls Church, VA 22043
Jason A.
Job Details:
11/30/2022
Installed clips & test rack for proper operation > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near North Garden, VA 22959
Kyle A.
Job Details:
11/30/2022
Installed valve but found unit is now dispensing very little water. Filter is clogged. Informed cx to replace filter.; ordrng 1 W11162040 (Hose)
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Mechanicsville, VA 23111
Jerod R.
Job Details:
11/30/2022
replaced orderd parts and tested unit is now fully functional and working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Ellicott City, MD 21042
Robert L.
Job Details:
11/30/2022
"cx complaint both doors dented, corfirmed damage to b0oth doors, cx closed 3/2022 and fridge arrived 5/2022, cx reported to builder immediatly but just now got sent in, gave cx quote, contacted Jeff at TOLL , he said he will get Migel(warranty guy) to call whirlpool and get authorizations, will need 2 techs for Fc door; ordrng 1 LW10904379 (dor-fip FC) and 1 LW10912075 (dor-fip RC) and 1 WP4373559 (fitting) and 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Palmyra, PA 17078
Fred G.
Job Details:
11/30/2022
cx complaint unit is not dispensing water. inspected unit and found nothing dispensing from unit or no water at all is getting to reservior. pulled unit out and removed rear cover and found inlet valve was left unplugged from last visit. was able to plug unit in and tested unit and found water now dispenses. unit checks good. also filled icemaker with water.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Ellicott City, MD 21042
Robert L.
Job Details:
11/30/2022
"cx complaint both doors dented, corfirmed damage to b0oth doors, cx closed 3/2022 and fridge arrived 5/2022, cx reported to builder immediatly but just now got sent in, gave cx quote, contacted Jeff at TOLL , he said he will get Migel(warranty guy) to call whirlpool and get authorizations, will need 2 techs for Fc door; ordrng 1 LW10904379 (dor-fip FC) and 1 LW10912075 (dor-fip RC) and 1 WP4373559 (fitting) and 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Owings Mills, MD 21117
Andrew H.
Job Details:
11/30/2022
cx complaint is the units right rc door is opening and swing back aswell as the water coming from the dispenser is not cold. i found the unit is leaning forward and this is causing the door to swing open after is been open. i leveled the unit by adjusting the front wheels. i instructed cx that the doors will swing somewhat due to having a closer cam on the hinge to help with the door closing. i tested water from the dispenser and used a thermometer. i found the water temp dropped as more water was dispensed. Unit is now working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Williamsburg, VA 23188
Lucas R.
Job Details:
11/30/2022
"cx complaint banging noise, checked unit found no error codes, ran cycle with 5 towels, noise coming from hoses hitting back panel, and back panel vibrating on frame secured hoses with zip ties, and added foam gasket to bottom of panel, tested several times, unit working as designed, called techline spoke with travis"
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Bethesda, MD 20817
Dustin F.
Job Details:
11/30/2022
"Replaced Gearcase,Motor, and washplate sending belt for return visit. drive hub looked really good) Need to Reorder Gearcase, New gearcase had some questionable dmg to gear ring, damaged the new splutch. Ordering new splutch, CAPACITOR,and actuator to go with it for return visit with belt for return.; ordrng 1 LOOk (LOOK) and 1 W11222082 (Gearcase Reorder) and 1 W11212745 (Actuator) and 1 W10721967 (Clutch) and 1 W11227944 (CAPACITOR)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Upper Marlboro, MD 20774
Shane B.
Job Details:
11/30/2022
"cx complaint is the unit leaving clothes soaking wet, not draining. checked for codes and found F8E1 long fill. cleared code, ran service cycle. both valves have good flow. i found a lot of noise coming form under unit. found belt is slipping on pulley. belt is very dryed out and cracked. ordering drive pulley and belt.; ordrng 1 W10721967 (drive pulley) and 1 WPW10006384 (drive belt)"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Gettysburg, PA 17325
Bernard M.
Job Details:
11/30/2022
Cx complaint unit makes screeching noise while spinning. Entered diag and found no error codes. Ran test cycle and unit didn't make any noise when agitating or spinning. Inspected underneath and found belt dust inside the shield and belt markings along the clutch. Ordering clutch and will use belt and motor on return. Found clutch in stock and set return for 12/6. Office will contact cx with time frame.; ordrng 1 W10721967 (clutch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Herndon, VA 20171
Richard B.
Job Details:
11/30/2022
"CX complant. Fridge lost cooling. Prior diagnosis found unit needs harness due to bad wire connector on heat circuit. Installed new harness and cycled power. Unit working as designed. Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSCS25FVMS01
Near Chevy Chase, MD 20815
Dustin F.
Job Details:
11/30/2022
"Knocked on door, CX said it was too late and tonight wasnt gonna work. i left a TY card, hes gonna call and reschedule.; saved tckt"
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Bethesda, MD 20817
Dustin F.
Job Details:
11/30/2022
"Inspected unit, foundF3E2 - Moisture Sensor Open or ShortedF2E2 - HMI Internal FaultF2E1 - HMI Stuck Keyreplaces HMI,control board, and moisture sensor per previous tech, ran test cycleunit passed, no codes present. unit operating as intended."
We serviced a
MAYTAG RANGE
Model MER7700LZ2
Near Alexandria, VA 22303
Lloyd B.
Job Details:
11/30/2022
"Cx complained the unit did not heat properly. Inspected the unit and found no error codes. Checked the bake element connection and the element has resistence, but the male side of the connector on the left was backing out. Pushed the connector back in and tested to 450 degrees and it heated. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Herndon, VA 20171
Richard B.
Job Details:
11/30/2022
"CX complant. Fridge lost cooling. Prior diagnosis found unit needs harness due to bad wire connector on heat circuit. Installed new harness and cycled power. Unit working as designed. Job completed, RB"
We serviced a
MAYTAG DRYER
Model MED6630HW1
Near Lincoln, DE 19960
Michael E.
Job Details:
11/30/2022
"Upon CX finding out unit was not covered under warranty, she cancelled service. No service done today"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Haymarket, VA 20169
Ezra M.
Job Details:
11/30/2022
"installed all 12 3pt LED's, all lights working properly."
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL1
Near Bethesda, MD 20817
Dustin F.
Job Details:
11/30/2022
"CX complaint: Unit leaking out of bottom right front of Brand new DWInspected unit, confirmed complaint(took picture of leak)Inspected and replaced Gasket, tested unit, still leaked. Pulled off front door panel, confirmed Vent fan housing and gasket were good and not leaking( no water evidence inside door panel. Resecured Door panel and tested unit, leak gone. Ran 4 cycles to confirm. unit now operating as intended."
We serviced a
WHIRLPOOL DBL WALL OVEN
Model WOC95EC0AS00
Near Derwood, MD 20855
Julian H.
Job Details:
11/30/2022
CX complaint about unit giving error F1E5 inverter error on mw no errors stored everytime I try to use mw it wont cycle confirmed connections on 4903 relay cn701 cn702 cn703 all looked good Ts states to replaced all 3 components on some point it could be generated by any of them DIFFICULT SETUP MUST BE SET AS 2 COUNTS TIME CONSUMING REPAIR CHARGE CX FOR IT SCHEDULE WITH OFFICE FOR 12/8 CX PIF; ordrng 1 W11346197 (magnetron)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Sterling, VA 20165
Christian C.
Job Details:
11/30/2022
Cx complaint unit is making a loud creaking noise and gasket is torn. Inspected unit found right RC gasket torn and ran test 121 and cx confirmed that damper door was noise. Went to pick up damper. Installed damper. No more noise. Installed right RC gasket. Heated gasket. Unit is working as designed. Cx paid in full.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Parkton, MD 21120
Keith H.
Job Details:
11/30/2022
cx complaint is unti not washing properly inspected unit and found multiple errors tested and found weak agitaion and no spin. found some parts rusted asked cx about a basement flood shes says there was none/ orderin parts; ordrng 1 W10890624 (motor-drve) and 1 W11239857 (belt) and 1 W11428524 (capacitor) and 1 W10721967 (clutch)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS04
Near Chesapeake, VA 23322
Zachery R.
Job Details:
11/30/2022
"cx complaint unit is freezing food in bottom drawer of rc and temps are going from 45 degrees to 25 degrees, cx unhappy with unit. checked temp in bottom draw, cxs temp guage reading 33 degrees, my temp probe is reading 41.3 degrees, fc reading 4.7 degrees. called techline, spoke with Butch advised cx their temp sensors are not accurate and unit is working as designed. left SR number with cx and informed if issues persist to contact kitchen aid with sr number."
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ06
Near Bridgeville, DE 19933
Michael E.
Job Details:
11/30/2022
Replaced turntable motor and control as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Loveville, MD 20656
Robert A.
Job Details:
11/30/2022
"Cx complaint that the unit is not starting. I inspected the unit to confirm the complaint. I attempted to turn on the unit and it flashed on then turn off immediately. I cycled the power and tried again, still the same thing. After multiple attempts I managed to start the cycle but it took awhile. Cx said it does that very frequently. The unit needs a new control panel to resolve the issue. The airflow is poor as well, the cx needs to have the duct line cleaned to avoid more issues. I'm ordering the part for the return visit.; ordrng 1 W11384512 (control panel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5VHEXTB01
Near Mount Joy, PA 17552
Drew B.
Job Details:
11/30/2022
"removed compressor and direr pulled vaccum and held solid and filled to 5,0 oz134a and had full frost pattern and took pic of frost pattern at required weight. readin 0 on low and 145 on high checks good"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Newark, DE 19711
Frederick R.
Job Details:
11/30/2022
CX complaint is WM does not drain. Inspected/tested then replaced harness and drain pump per prior diangosis. Retested after reapir and the WM is now working properly. Job is complete
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Loveville, MD 20656
Robert A.
Job Details:
11/30/2022
"Cx complaint that the unit is not starting. I inspected the unit to confirm the complaint. I attempted to turn on the unit and it flashed on then turn off immediately. I cycled the power and tried again, still the same thing. After multiple attempts I managed to start the cycle but it took awhile. Cx said it does that very frequently. The unit needs a new control panel to resolve the issue. The airflow is poor as well, the cx needs to have the duct line cleaned to avoid more issues. I'm ordering the part for the return visit.; ordrng 1 W11384512 (control panel)"
We serviced a
WHIRLPOOL WASHER
Model WTW5600XW3
Near Arlington, VA 22207
David J.
Job Details:
11/30/2022
CX complaint unit will not agitate and lid. Lock does not work correctly after previous tech visit. They had found the unit needed a new lid latch and control arrive today. Inspected unit and found complaint. Removed old parts and replaced control and new lid latch. close lid and tested unit lid now. Does latch. Brent is Cycle and found unit agitates correctly. Unit is now working as designed job complete
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Lewisberry, PA 17339
Andrew S.
Job Details:
11/30/2022
Cx complaint is that the unit is taking a long time to dry clothes. Upon arrival I found that the unit turned on when the door was closed. I tested the heating element and found that it is shorted to the cab. I am ordering the element and will use the tco on return. I also found that the vents were clogged causing the air to push out past the lint trap. I informed the cx that they would need to have the vents cleaned. I was able to set the return visit for Tuesday 12/6 AM; ordrng 1 279838 (Element)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Petersburg, VA 23803
Chris B.
Job Details:
11/30/2022
cx comp unit will not make ice insp unit conf cx comp found fc at 0 degress when hit test button on im im does not move replaced im tested im did fill with water unit now working as desighned
We serviced a
JENNAIR REFRIGERATOR
Model JF36NXFXDE00
Near Ashburn, VA 20147
Ken M.
Job Details:
11/30/2022
Customer states that the unit only makes ice when the filter is removed. Unit has no water dispenser. Customer has already tried replacing the filter. Issue is in the filter housing. Customer also added that the ice maker is overflowing. Found that the extension is missing from the bail arm. Ordering updated bail arm.; ordrng 1 W11342242 (bail arm) and 1 WPW10121140 (housing) and 1 look (look)
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL1
Near Bethesda, MD 20817
Dustin F.
Job Details:
11/30/2022
"CX complaint: Unit leaking out of bottom right front of Brand new DWInspected unit, confirmed complaint(took picture of leak)Inspected and replaced Gasket, tested unit, still leaked. Pulled off front door panel, confirmed Vent fan housing and gasket were good and not leaking( no water evidence inside door panel. Resecured Door panel and tested unit, leak gone. Ran 4 cycles to confirm. unit now operating as intended."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Sterling, VA 20165
Christian C.
Job Details:
11/30/2022
Cx complaint unit is making a loud creaking noise and gasket is torn. Inspected unit found right RC gasket torn and ran test 121 and cx confirmed that damper door was noise. Went to pick up damper. Installed damper. No more noise. Installed right RC gasket. Heated gasket. Unit is working as designed. Cx paid in full.
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Vienna, VA 22180
Jason A.
Job Details:
11/30/2022
CX complaint DRYER noise. Found LEFT roller broke up. Replaced pulley & roller. Test DRYER heats & normal noise levels > JJ
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ
Near Towson, MD 21204
Keith H.
Job Details:
11/30/2022
cx complaint is unit not washing inspected unit and found faulty motor i repalced sump assy unit is working now
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Montpelier, VA 23192
Eric F.
Job Details:
11/30/2022
Confirmed cx complaint unit making grinding noise after running for a few minutes. Found blower wheel making contact with housing after unit gets up to running temp. Ordering wheel and motor.; ordrng 1 WP697772 (blower wheel) and 1 W11364931 (motor)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Bel Air, MD 21015
Neil H.
Job Details:
11/30/2022
replaced the mag diode transformer filter board tested unit checked good heating good.
We serviced a
MAYTAG WASHER
Model MVW6500MW
Near Fredericksburg, VA 22401
Thomas B.
Job Details:
11/30/2022
Unable to locate 1st attempt ; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Newark, DE 19711
Frederick R.
Job Details:
11/30/2022
CX complaint is WM does not drain. Inspected/tested then replaced harness and drain pump per prior diangosis. Retested after reapir and the WM is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Portsmouth, VA 23703
Anthony D.
Job Details:
11/30/2022
cx complaint icemaker not working checked unit to find icmaker has lost home position replaced icmaker with preid part tested unit is working as designed
We serviced a
KITCHENAID DBL WALL OVEN
Model KODE500ESS00
Near Clarksville, MD 21029
Ricardo S.
Job Details:
11/30/2022
"the lower oven not heating, found f1e1 error, also the lower thmst is bad, bake and broil element cks ok, replaced cntrl and thermsotat. and now the lower oven is heating but the lower cooling fan not working at all. makes a humming noise. order part; ordrng 1 W11245567 (blower)"
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Washington, DC 20002
Shawn D.
Job Details:
11/30/2022
cx complaint button is not working on control panel it gets stuck after repair. inspected unit confimred button getting stuck. popped button off and reinstalled correctly and now is working. went into diag and unti showed f38 error code not in tech sheet maybe from button being stuck. ran service cycle an went through fine. unit is good
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Leonardtown, MD 20650
Robert A.
Job Details:
11/30/2022
"Cx complaint that the unit is not draining. I inspected the unit to confirm the complaint. I found error codes: f0e3 f6e3 f9e1. I cleared the codes and ran a service cycle, all components passed with no issues. I ran manual drain multiple times and found no issues. I checked under the unit and notice the drain pump connector was not secure probably causing intermittent drain issues. I secured the drain pump connector and calibrated the unit for the cx. The unit is working as designed."
We serviced a
WHIRLPOOL RANGE
Model KCGS950ESS02
Near California, MD 20619
Robert A.
Job Details:
11/30/2022
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID DBL WALL OVEN
Model KODE500ESS00
Near Clarksville, MD 21029
Ricardo S.
Job Details:
11/30/2022
"the lower oven not heating, found f1e1 error, also the lower thmst is bad, bake and broil element cks ok, replaced cntrl and thermsotat. and now the lower oven is heating but the lower cooling fan not working at all. makes a humming noise. order part; ordrng 1 W11245567 (blower)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near Cockeysville, MD 21030
Keith H.
Job Details:
11/30/2022
cx complaint is unit cooled for a few days and no warm. inspected unit compressor pulling .2amps no forst on evap. unit has leak needs ss tech 3 count; ordrng 1 W10779331 (compressor) and 1 WP2188822 (evaporator) and 1 WPW10143759 (dryer)
We serviced a
WHIRLPOOL RANGE
Model WFG540H0ES1
Near Laurel, MD 20723
Israel R.
Job Details:
11/30/2022
Installed new burners and tested. Unit is back to normal opoerations.