Service History 8 - VIA Appliance

We serviced a

WHIRLPOOL FREEZER

Model wzf34x20dw04

Near Hanover, Pennsylvania 17331

Bernard M.

Job Details: 12/04/2023

Cx complaint unit makes noise. When arrived found unit makes noise when the door is open and pushed towards the back right corner. The front left leg was raised and unit was unlevel. Lowered FL leg down onto sound pad provided by cx to protect floor. Leveled unit and it no longer makes noise when door is opening or closing. Unit checks good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Mechanicsville, Virginia 23116

Joseph D.

Job Details: 12/04/2023

customer complaints slow ice in refrigerator compartment confirm complaint found heater wire and freezer not plugged in causing unit to not defrost

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Richmond, Virginia 23236

Joseph D.

Job Details: 12/04/2023

Replaced and tested valve unit working properly no other issues he texted

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Bethesda, Maryland 20817

Brian F.

Job Details: 12/04/2023

"Cx states door not staying open, tested and confirmed. Found left hinge unhooked from spring, reattatched hinge to spring, tested, door now opens and closes properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model ed22dqxdb01

Near Crozet, Virginia 22932

Eric F.

Job Details: 12/04/2023

"Installed ice maker, tested unit, unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS03

Near Laurel, Maryland 20708

Eric W.

Job Details: 12/04/2023

cx complant of unit still not making ice inspected unit found wATER VALVE IS AT 5 OMES should be 180 or higher installed new water valve and tested unit unit cycles and fills with water

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Ashburn, Virginia 20148

Demonte S.

Job Details: 12/04/2023

Installed the Striker to the Lid. Tested the unit. Unit is working as Designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Fredericksburg, Virginia 22406

Tanner B.

Job Details: 12/04/2023

"Replacved strike, tested unit. Job complete"

We serviced a

MAYTAG DRYER

Model MEDB955FW

Near Norfolk, Virginia 23504

Zachery R.

Job Details: 12/04/2023

"cx complaint long dry times, come to find poor airlfow, adjusted exhaust, unit has good airflow, unit working as designed. advised cx to monitor next cycle."

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Newville, Pennsylvania 17241

Andrew S.

Job Details: 12/04/2023

Cx complaint is that the unit stopped working and got hot. Upon arrival I found that the unit was unplugged. I then plugged the unit back in and tested the voltage. I found that the unit is getting the correct voltage. I then started a timed cycle and found that the unit turned on spun but did not heat. I accessed the back of the unit and tested the tco and element. I found that the tco is reading OL. I also tested the element to chassis ground and found it to not be shorted. I was able to replace the tco and tested the unit. it is now functioning as intended.

We serviced a

WHIRLPOOL OVEN

Model WFG505M0MS0

Near Lebanon, Pennsylvania 17042

Cody H.

Job Details: 12/04/2023

"CX complains unit outter door glass is falling out. CX has auth # to cover visit. Found unit outter door glass was not secured with the mounting brackets. Was able to secure mounting brackets and secure glass to unit. Unit now works as designed, no further work needed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHV02

Near Hanover, Pennsylvania 17331

Bernard M.

Job Details: 12/04/2023

Cx complaint the RC isn't cooling properly. Entered service and ran test 3 and found the evap running with the damper opening and closing. Checked RC temp using thermocoupling placed under product in deli drawer and temp was reading 40 degrees set at 33 on UI. FC temps at 0. Ordering data logger to record temps and set return for 12/8. Office will contact cx with time frame; ordrng 1 ?/? (data logger)

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near York, Pennsylvania 17406

Sal R.

Job Details: 12/04/2023

"CX complaint is was that the unit would not opperate. I fu nd that the unit had a F0E3 error code stored in diag. I was able to clear the code , and ran manuel test cycles with elderly CX. I was able to edjucagte and address concerns by cx . Unit is opperating as designed. I collected $139.00 for service charges."

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Bumpass, Virginia 23024

Thomas B.

Job Details: 12/04/2023

Cx complaint unit is not working properly inspected unit found the front door glass is separating from door liner can physically see the glue stretched unit will need new Stainless Door Front ordering Part; ordrng 1 W11178521 (nameplate) and 1 W11600322 (Door Glass Front Stainless)

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Abbottstown, Pennsylvania 17301

Sal R.

Job Details: 12/04/2023

CX complaint was that teh unti was making a noise during opperation like metal scrapping. I found that the blower wheel was loose cauing the noise. I was able to resecure the blower wheel and unit test good.

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW3

Near Abbottstown, Pennsylvania 17301

Sal R.

Job Details: 12/04/2023

CX complaint was that the unit is making a grinding sound. I found the nut to the drive cam was backed off. I was able to resecure the nut and unit test good.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Williamsburg, Virginia 23185

Justin W.

Job Details: 12/04/2023

cx complaint light not working. checked unit to find relay on board bad taking out bulb. replaced both parts and tested unit working as designed

We serviced a

WHIRLPOOL WASHER

Model WGT4027HW2

Near Severn, Maryland 21144

Emmanuel R.

Job Details: 12/04/2023

"Replaced blower wheel and motor, I was able to removed blower with no problem, housing not needed. Unit is now working properly."

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD702MPS00

Near Virginia Beach, Virginia 23457

Branden R.

Job Details: 12/04/2023

came out and replace parts on unit . disassembled and replace ice maker tested and unit is now running as designed . found while testing ice bin warped now allowing auger motor to grab bin and dispece ice . tryed to reseat bin to allow it to grab properly but it just spins . ordering new ice bin for repair due to deformed and warped at the bottom of bin .; ordrng 1 W11574171 (ice bin)

We serviced a

WHIRLPOOL WASHER

Model WTW6157PW0

Near Chesapeake, Virginia 23324

Zachery R.

Job Details: 12/04/2023

"cx complaint unit not starting, checked unit, unit displaying f2e3, calibrated and tested, unit will loock lid during test cycle just not during cx cycles. verified unit has proper voltage supplied, lid lock reading open. ordering lid lock and acu to complete repair. advised cx they will be contacted for return visit.; ordrng 1 W11627517 (acu) and 1 W11700916 (lid lock)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ01

Near Williamsburg, Virginia 23185

Justin W.

Job Details: 12/04/2023

cx complaint unit not dispatching ice and food freezing in rc. checked unit to find ice container warped. confirmed damper working correctly at time of visit. temps were 2 fc and 41 rc. ordering container to complete repair. advised cx to monitor unit and call back if any other problems arise.; ordrng 1 WPW10558423 (ice-contnr)

We serviced a

WHIRLPOOL RANGE

Model WEE745H0FS2

Near Newport News, Virginia 23606

Justin W.

Job Details: 12/04/2023

cx complaint of error code f8e0. checked unit to find weak cooling fan. ordering fan to complete repair. also found door not sealing properly due to hinges warped. ordering hinges and cooling fan to complete repair.; ordrng 1 W11107275 (fan-blwr) and 2 WPW10440013 (hinge)s

We serviced a

WHIRLPOOL DRYER

Model WED4890BQ0

Near Rockville, Maryland 20852

Roberto I.

Job Details: 12/04/2023

"CX complaint dryer overheating.Ran a timed dry cycle on high heat, the temperatore in the drun went up to 260F. Inspected vent, found pipe getting crushed gainst the wall on the back. Pupped drywr fwe inches out, th etemperature dropped down. Cx must to get the issue solved by a vent claning/repair company. Collectd $139 with check"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Beltsville, Maryland 20705

Israel R.

Job Details: 12/04/2023

Installed new drain pump and stopper. Unit is drainning and the stopper is keeping the rack in rail. Unit is back to normal operations.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Poquoson, Virginia 23662

Carl A.

Job Details: 12/04/2023

"cxcomplaint of unit not working,checked unit to find the following error codes F8E1F7E5,tested unit to find that the actuator had failed replaced actuator tested and calibrated unit works as desigfned"

We serviced a

WHIRLPOOL COOKTOP

Model WFE515S0JS3

Near Charles Town, West Virginia 25414

Ezra M.

Job Details: 12/04/2023

issue with silicone on front right corner ordering cooktop; ordrng 1 W11178791 (cooktop)

We serviced a

WHIRLPOOL WASHER

Model wtw5100hc2

Near Frederick, Maryland 21703

Ricardo S.

Job Details: 12/04/2023

"Cx complains about an error code f2e2. inspected unit, rna test mode, no error codes, so rna normal cycle unit stopped in middle of the fill cycle, f2e2 error.. all connections on main board cks ok.. order ui and cntrle elec; ordrng 1 w11478519 (console) and 1 w11557935 (cntrl elec)"

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Poquoson, Virginia 23662

Carl A.

Job Details: 12/04/2023

"cx complaint of unit banging agaist the cabinet,checkedu nit to find no error codes at this time,find play in the drive shaft of the unit and a little bit of oil on bottom side of unit ordering parts needed for repairs; ordrng 1 W10752187 (Washplate Screw) and 1 W11550891 (Washer Agitator) and 1 W11449840 (Gearcase) and 1 WP489128 (Drive Clutch Kit) and 1 W11239857 (belt)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM504EPA2

Near Bethesda, Maryland 20817

Brian F.

Job Details: 12/04/2023

"Installed inlet valve and lower spray arm. Entered diagnostic mode, started service test cycle, cleared saved F9E4 and F5E1, test completed with no errors. Ran second test cycle, no saved errors, completed with no errors. Ran normal cycle for 15 minutes, did not see any leaks. Unit is now working properly."

We serviced a

MAYTAG WASHER

Model MVW7232HC1

Near Rockville, Maryland 20852

Roberto I.

Job Details: 12/04/2023

"Relaced part, ran a calibration cycle and then a test cycle. The unit worked as designed"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ3

Near Bowie, Maryland 20721

Shawn D.

Job Details: 12/04/2023

replaced the front right element then tested and now is woeking good. unit is good to go

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Newport News, Virginia 23606

Justin W.

Job Details: 12/04/2023

replaced rails and tested unit working as designed

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Hampton, Virginia 23666

Carl A.

Job Details: 12/04/2023

"cx complaint of unit not working ,checked unit to find the following error code F8E4 found water in drain pan,tested unit and was unable to duplicated problem at this time ,unit workign as designed"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD608ESS

Near Frederick, Maryland 21702

Ricardo S.

Job Details: 12/04/2023

"Cx complains that the freezer lights not working, inspected unit.. one of the led on the fc is bad, all connections cks ok, unti needs the led kit module .. order parts; ordrng 4 w11632139 (led kit)s"

We serviced a

KITCHENAID REFRIGERATOR

Model KUDF204KPA00

Near Charlottesville, Virginia 22901

Kyle A.

Job Details: 12/04/2023

Cx complaint of unit leaking. Cx will need filter head replaced.; ordrng 1 W11594479 (Filter hwad)

We serviced a

WHIRLPOOL RANGE

Model WEE515S0LS2

Near Myrtle Beach, South Carolina 29575

Paul F.

Job Details: 12/04/2023

Installed new part. All check ok.

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Surfside Beach, South Carolina 29575

Paul F.

Job Details: 12/04/2023

Found operating thermostat was bad. Installed new part from truck stock. All check ok. Collected amount due.; used 1 wp3387134 (operating thermostat VS/PF) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Pawleys Island, South Carolina 29585

Paul F.

Job Details: 12/04/2023

Installed new part. All check ok.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKV2

Near Pawleys Island, South Carolina 29585

Paul F.

Job Details: 12/04/2023

Installed new gasket. All check ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV01

Near Pawleys Island, South Carolina 29585

Paul F.

Job Details: 12/04/2023

Installed new gaskets. ALl check ok.

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Murrells Inlet, South Carolina 29576

Paul F.

Job Details: 12/04/2023

Customers complaint is unit stop mid cycle. Found issue with timer. NTO part.; ordrng 1 W11685947 (timer)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Murrells Inlet, South Carolina 29576

Paul F.

Job Details: 12/04/2023

Installed new part. All check ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Murrells Inlet, South Carolina 29576

Paul F.

Job Details: 12/04/2023

Installed new part. All check ok.

We serviced a

KITCHENAID RANGE

Model KSEG700ESS0

Near West Springfield, Virginia 22152

Lloyd B.

Job Details: 12/03/2023

Cx complained the unit did not heat. Installed new element and tested and it now heats to temp Job complete

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Springfield, Virginia 22151

Lloyd B.

Job Details: 12/03/2023

"Cx complained that at times, the unit would not finish a cycle. The cx has used it and it finished 1 of 2 cycles. Installed new control and tested in diagnostics and it completed each step. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Lewes, Delaware 19958

Frederick R.

Job Details: 12/03/2023

Replaced shelves per prior diagnosis. Beared weight down on bins while opening and closing and had no issue. Unit is repaired and is working as designed. Job is complete

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Vienna, Virginia 22182

Lloyd B.

Job Details: 12/03/2023

Cx complained the unit did not operate. Inspected the unit and found a F8E4 error for float switch activated. There was very little water in the pan and I could not dupliace a leak. Explained how to load the unit. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WOC95EC0AS00

Near Vienna, Virginia 22182

Lloyd B.

Job Details: 12/03/2023

"Cx complained of an error. Installed new control but the error persisted. The microwave also does not work and says feature unavailible. The unit began to bake but shut down. There are no codes in diagnostics. The bake, broil elements have continuity and the thermal fuse has less then 1 ohm, none shorted to ground. Turned the unit off for 5 min, waited a min and tried again but it still did not work. The wide board is what the microwave and oven have in common as well as the user interface. Please pre id mandatory parts and tech support must be called; ordrng 1 WPW10632435 (control) and 1 W10861736 (console) and 1 WPW10412514 (wide board)"

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC2

Near Dunn Loring, Virginia 22027

Lloyd B.

Job Details: 12/03/2023

Cx complained of a noise and of no hot water. Installed new valve and tested and there is no noise and hot water. Job complete

We serviced a

MAYTAG DRYER

Model MEDB955FC2

Near Arlington, Virginia 22207

Lloyd B.

Job Details: 12/03/2023

Cx complained of a noise. Installed new pulley and tested and there is no longer any noise. Job complete

We serviced a

JENN-AIR MICROWAVE

Model JMW3430DP03

Near Arlington, Virginia 22204

Lloyd B.

Job Details: 12/03/2023

Cx complained the unit has an error. Inspected the unit and found that the code is for stuck key error. Unit needs new console. Service declined. Job complete; ordrng 1 W11236885 (console)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Arlington, Virginia 22206

Lloyd B.

Job Details: 12/03/2023

Cx complained the unit did not make ice. Installed new ice maker and cycled it. Job complete

We serviced a

WHIRLPOOL OVEN

Model WFG550S0LZ4

Near Lewes, Delaware 19958

Frederick R.

Job Details: 12/03/2023

Replaced defective bottom oven panel per prior diagnosis. Inut is now repaired and is working properly. Job is complete

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US0HS05

Near Lewes, Delaware 19958

Frederick R.

Job Details: 12/03/2023

CX complaint is cooktop rust. Inspected and verified. Replaced cooktop from pre-id. Once together I tested and and adjusted flames to CX satisfaction. Did find rust on 4 burner heads so Im ordering those. Other than that the cooktop is working properly Cannot reschedule due to part availability.; ordrng 1 W10833886 (cap-burner) and 3 WP8286814 (burnr-head)s and 1 WP8286813 (burnr-head) and 1 W10811599 (burnr-head)

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC5

Near Lewes, Delaware 19958

Frederick R.

Job Details: 12/03/2023

"CX complaint is unit not spinning out. COuldnt verify any error codes other than F7E5. Replaced valve per prior diagnosis. Went to test unit after calibration and wouldnt go into spin. Washplates just slowly spins and gets stuck. Lifter unit up and found gearcase oil all inside drip pan. Found slider completely worn out and oil all over it as welll as clutch, rotor and stator. Repaced slider from VS and installed clutch just to get CX up and running. Ordering gearcase, rotor/stator, clutch, slider and washplate. Repair need AIG auth. Cannot reschedule; ordrng 1 W10752187 (screw) and 1 W11393685 (gearcase) and 1 W10752283 (washplate) and 1 W10734521 (slider FRVS) and 1 W10734521 (slider) and 1 W10915700 (stator) and 1 W10754448 (clutch) and 1 W10915701 (rotor), used 1 W10734521 (SLIDER FRVS) from stock"

We serviced a

WHIRLPOOL ICE MAKER

Model WUI75X15HZ01

Near Bethany Beach, Delaware 19930

Frederick R.

Job Details: 12/03/2023

CX complaint is no ice. inspected/tested and could not verify complaint. Unit ran two full cycles and is working properly. Informed CX and left unit running per their request. Job is complete

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Georgetown, Delaware 19947

Frederick R.

Job Details: 12/03/2023

CX complaint is loud noise and spin. Found slider to be defective as bell at rotor screw. Replaced leveling leg from a spare I had in van. Calibrated and tested unit 5 times and it is working properly. Checked stator screw after testeing and it is locked in solid. Job is compete

We serviced a

JENN-AIR RANGE

Model JGS1450ML0

Near Alexandria, Virginia 22314

Lloyd B.

Job Details: 12/03/2023

"Cx complained the unit did not bake or broil. Installed new spark module and it still did not work. There is 120vac at the spark module but testing the gas valve, the continuity of both is 209 ohms which is out of the range of 216, also there is not 8-18vdc. Unit needs new gas valve and control; ordrng 1 W10861656 (gas valve) and 1 W11647021 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM04

Near Frederica, Delaware 19946

Frederick R.

Job Details: 12/02/2023

"Replaced control, switch and both LED mods. Reset power to unit and all lights are now working properly. Job is complete"

We serviced a

MAYTAG FREEZER

Model MFI2269DRM01

Near Alexandria, Virginia 22315

Lloyd B.

Job Details: 12/02/2023

"Cx complained the unit did not make ice. Installed new ice maker and when connected, the unit called for water and began a harvest. Job complete"

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Alexandria, Virginia 22309

Lloyd B.

Job Details: 12/02/2023

Cx complained the unit did not drain. Installed new harness and tested ad it passed each step in diagnostics. Job complete

We serviced a

MAYTAG REFRIGERATOR

Model MFF2055FRZ02

Near Lorton, Virginia 22079

Lloyd B.

Job Details: 12/02/2023

Cx complained of not cooling. Installed new fan and set the unit to factory settings. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Springfield, Virginia 22153

Lloyd B.

Job Details: 12/02/2023

Cx complained of damage. Installed new console and there is no longer damage. Job complete

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Springfield, Virginia 22152

Lloyd B.

Job Details: 12/02/2023

Cx complained the unit did not wash correctly. Installed new suspention and the tub no longer bounces. Job complete

We serviced a

WHIRLPOOL DRYER

Model WGD8620HW3

Near Timonium, Maryland 21093

Drew B.

Job Details: 12/02/2023

arrived and replaced the panel and the drum and still making a scrapping on the right side only. i found the unit be good on the left side and the panel is not flexing. but when you watch the side of the right panel does scrap and flex every rotation. will need reschd with contact durning M-F to contact wp but please email these notes to conatct email for their records so they can make any further actions needed beforehand.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHV08

Near Timonium, Maryland 21093

Drew B.

Job Details: 12/02/2023

cx complaint that unit is making loud humming buzzing sound. when arrived tested the fc fan and also damper compressor test. i found the unit to have npo cooling issues and also foudn the unit be vibrating from the condensor vibrating. will order w11553819 and layer the proper tubing to help linmit the noise vibrations.; ordrng 5 w11553819 (thermal mastic)s

We serviced a

WHIRLPOOL FREEZER

Model WRX735SDHZ08

Near Bear, Delaware 19701

Frederick R.

Job Details: 12/02/2023

CX complaint is no freezer light. Inspected and verified. FOund FC module defective cause by a bad switch. Ordering new madule and switch. Cannot reschedule at this time due to part availability; ordrng 1 W11602886 (light) and 1 W11445850 (switch.)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Fairfax, Virginia 22031

Lloyd B.

Job Details: 12/02/2023

"Cx complained the unit did not operate Installed new lid latch and tested and the unit powers on, fills, locks, washes and drains. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS10

Near Alexandria, Virginia 22312

Lloyd B.

Job Details: 12/02/2023

Cx complained the freezer had no light. Inspected the unit and found that the light switch was frozen shut. Free'd the switch and made sure the gasket was sitting flush against the cabinet. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Nottingham, Maryland 21236

Drew B.

Job Details: 12/02/2023

replaced nad unit filled with water in test 45 and rotated in test 57 unit is fuinctional today and allow time to cool to make ice.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Parkville, Maryland 21234

Drew B.

Job Details: 12/02/2023

cx complaint that unit is not dispencing water and found when filter out again great constant pressure and wa sable to replaced filter housing and insert filter back in and test full psi and never dropped and now appears to check good.

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Towson, Maryland 21286

Drew B.

Job Details: 12/02/2023

cx complaint that unit had stopped mid cycle when arrived arrived found the unit to have proper 120v to the acu with the green lighjt blinking no action on fascia tho.. and attempted to replace fascia and the screen would light up but no words or actions also found issue with the strike engaging tjhe latch ordering the parts needed under the costco extended wrrnt all covered.; ordrng 1 W11457841 (strike) and 1 W11543994 (acu) and 1 W11394572 (latch)

We serviced a

WHIRLPOOL DRYER

Model wed92hefw1

Near Towson, Maryland 21286

Drew B.

Job Details: 12/02/2023

replaced both parts and now no noise and operates.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHW04

Near Baltimore, Maryland 21239

Drew B.

Job Details: 12/02/2023

cx complaint that unit is not dispencing ice. and icemaker is leaking into the bin. i found the icemaker to need replace whioch is causing ice to fuse together and break the coupler teeth.. replaced coupler and ordering icemaker W10873791 ans call to reschd.; ordrng 1 W10873791 (icemaker)

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Wilmington, Delaware 19803

Frederick R.

Job Details: 12/02/2023

"Upon arrival found washplate siezed onto gearcase shaft. Used penetrating fluid and a dryer belt and was able to break washplate free within a few minutes. Replaced gearcase, basket, hub, washplate, splutch, capacitor, actuator and belt. After repair I calibrated unit and the tested it. The WM is now working properly. job is complete"

We serviced a

WHIRLPOOL FREEZER

Model WRV986FDEM01

Near Townsend, Delaware 19734

Frederick R.

Job Details: 12/02/2023

"CX has a multitude of issues. no ice, no water dispense. inlet valve not sending water. IM does not work. Lights are intermitent but when they do work top and FC lights no good. Fans, compressor are all working. 12vdc going through pantry harness. Unit needs harness, led board and dispenser UI. CX wants to talk to whirlpool before proceeding because this unit is a replacement for a prior unit. CX did pay the $139 SC fee by check. Saving quote. Closing ticket in case CX does not call back"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Germantown, Maryland 20874

Julian H.

Job Details: 12/01/2023

"GOT HERE checked thermal fuse & thermostat both close & WORKING found an issue with tco use VS part replaced tested & working; ordrng 1 279816 (thermal cut off hi JH VS), used 1 279816 (TCO JH VS) from stock"

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Boyds, Maryland 20841

Julian H.

Job Details: 12/01/2023

CX complaint about unit not powering up inspected out let 121vac coming out from it as well confimred power to control found scorch marks on hmi checked continuity on harness & passed then check power from J5 connector getting 7.5vdc suppossed to get 12vdc issue with control & hmi need parts; ordrng 1 W11675701 (ctrl elec HMI) and 1 W11627413 (CTRL ELEC)

We serviced a

JENNAIR REFRIGERATOR

Model JS48SSDUDE01

Near Leesburg, Virginia 20176

Ken M.

Job Details: 12/01/2023

"LEDs replaced and power restored. All lights are working properly, LED driver board does not need to be replaced. Unit is working properly. Old LEDs left with customer."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Shrewsbury, Pennsylvania 17361

Bernard M.

Job Details: 12/01/2023

"Replaced icemaker, ran test 57 and it harvested, ran test 45 and it filled with water. Unit checks good"

We serviced a

MAYTAG WASHER

Model MVWB955FW1

Near Parkton, Maryland 21120

Bernard M.

Job Details: 12/01/2023

"Replaced washplate, ran auto test, test completed without issues. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Denver, Pennsylvania 17517

Justin L.

Job Details: 12/01/2023

Cx complaint unit leaking from top inside. Was able to access unit and found that the triple valve failed and is the cause of the leak. The water is now off to the unit and ordered the part setting return for Tue 12/5/23; ordrng 1 W11579561 (triple valve)

We serviced a

WHIRLPOOL DRYER

Model WGD4950HW2

Near Alexandria, Virginia 22308

Davonte

Job Details: 12/01/2023

"cx complained unit wasnt heating. confirmed cx complaint after inspecting unit. while inspecting unit could see iginiter lighting but not producing any heat. also while inspecting unit, timer is ming clicking noise after setting itmon a cycle. unit will need burner assembly. and timer; ordrng 1 WPW10185981 (timer) and 1 W11652257 (burner assembly)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Alexandria, Virginia 22304

Davonte

Job Details: 12/01/2023

"cx complainied unit was cooling, previous tech confirmed cx complaint, brown heater wire was loose at the connection. installed new heater and thermistor. tested unit. heater came on a should. unit now working as should"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Carlisle, Pennsylvania 17015

Fred G.

Job Details: 12/01/2023

cx complaint normal button isnt working. inspected unit and found normal and tough buttons dont work on consoel. i found all other buttons work as design. entered diag and found 0 saved error codes. once part has arrived please reach out to cx and set up a return visit.; ordrng 1 W11622490 (console) and 1 W11545539 (vent gasket)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Carlisle, Pennsylvania 17013

Andrew S.

Job Details: 12/01/2023

Cx complaint is that the ice will still not dispense all the time. Upon arrival I found that the ice will not always dispense. I found that the bottom of the ice bin has frost on it as well as the base of the chute. I found that the chute is allowing warm air that is causing the frost to build up on the bin. I am ordering the chute. I was able to set the return visit for Tuesday 12/5 AM preference.; ordrng 1 W11573761 (Chute)

We serviced a

MAYTAG DRYER

Model MED7230HW0

Near Gettysburg, Pennsylvania 17325

Sal R.

Job Details: 12/01/2023

"Per the previouse tech,xI was able to access and replace botht eh sensor bars and the harness. I reassembled the unit and while testing the speaker in the fasica poped and the unit will not chime anymore. I am ordering 1 console control (W11413567). Once the contract is apporved, please have someone form the office call to set a return date.; ordrng 1 W11413567 (Console control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Reading, Pennsylvania 19609

Justin L.

Job Details: 12/01/2023

Cx complaint unit still not making ice. Was able to access unit and found ice in the mold. Only thing in freezer was a turkey. Removed Evap cover and found perfect frost pattern. Attempted to jump icemaker but found no rotation. Replaced icemaker and once powered on and door switch depressed icemaker harvested and filled. Reccomended cx put more product in to help regulate temp Contacted techline and spoke to Joe. Unit checks good no further work needed

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HB06

Near Middletown, Maryland 21769

Ricardo S.

Job Details: 12/01/2023

"Cx complains about an error code f4e4 inspected unit, humidity sensor fault.. cks conneciton ok.. ran normal cycle and unti works fine. the popcorn option not working.. faulty sensor.. order parts; ordrng 1 w11590866 (sensor humidity) and 1 w11342846 (cntrl elec)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Jefferson, Maryland 21755

Ricardo S.

Job Details: 12/01/2023

Replaced ice maker.. ran test#45 fill tube and valve cks ok. no leaks

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Stafford, Virginia 22554

Tanner B.

Job Details: 12/01/2023

Replaced acu/ temp-sensor . Tested unit. Job complete

We serviced a

WHIRLPOOL FREEZER

Model WRS335SDHM06

Near Stafford, Virginia 22554

Tanner B.

Job Details: 12/01/2023

"ordering the adapter for heater harness, collected for part and cx owes 110 on return .. cx will call us back once hes back; ordrng 1 W11663514 (wire-jumper)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Springfield, Virginia 22152

Demonte S.

Job Details: 12/01/2023

Installed the Fc Door Seal & Adhesive. Heated the Door Seal with Heat Gun. Door is sealed. Cx is complaining about the top of the Refrigerator Section being warm. Cx is blocking the vents with food and items. I advised the cx to leave 3 inches of space all the way around the Vents. Pointed out all vents to the cx. Cx is also over packing the Freezer and air can't move. I advised the cx that most of the items will need to come out of the Freezer lower Bin to allow the air to have circulation. Unit is working as Designed.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH54521JZ0

Near Stafford, Virginia 22554

Tanner B.

Job Details: 12/01/2023

"Replaced panel, tested unit. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB533CZJZ00

Near Washington, District of Columbia 20001

Samuel R.

Job Details: 12/01/2023

cx complaint unit is leaking.inspected unit and could confirm.found compressor frozen over.called ss tech.they advised going out and doing nitrogen flush and probably a system refill.will need to schedule with ss tech.unit is warranty per entitlements.; saved tckt

We serviced a

JENN-AIR COOKTOP

Model JIC4715GS0

Near West Springfield, Virginia 22152

Demonte S.

Job Details: 12/01/2023

Inspected the unit. Found that the cx is saying that the Cooktop isn't powering on. I then checked the power to the Cooktop. L1 to N = 100.1 Volts. L2 to N = 0.42 volts. Cx needs an electrician. Any questions please check Sd Pictures.

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Upper Marlboro, Maryland 20772

Shane B.

Job Details: 12/01/2023

"when i arrived i found the top of panel of unit was not secured. unit has dirty water in it. i installed ordered part and restored power. unit powers on, found F6E1 saved. ran drain pump. water drained wth no issues. ran service cycle. unit completed cycle with no issues or codes. unit is working as designed."

We serviced a

WHIRLPOOL HOOD

Model WVW53UC0LS0

Near Gettysburg, Pennsylvania 17325

Sal R.

Job Details: 12/01/2023

"CX complaint is that the unit had made a loud noise and now is just buzzing with no fan movment. I fou d that the motor just buzzes . I am ordering 1 fan motor (W11351717). Once the part is avalible, please have someone form the office call to set a return date.; ordrng 1 W11351717 (fan motor)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ2

Near Newport News, Virginia 23608

Orbie

Job Details: 12/01/2023

"replaced dispenser, had cx test unit with pod in it. unit is working as designed. cx very happy."

We serviced a

WHIRLPOOL WASHER

Model WTW5640XW

Near Richmond, Virginia 23225

Chris B.

Job Details: 12/01/2023

cx comp unit will leak insp unit conf comp found drain pipe over flowing advised cx to call plumber collectede 140 sc cc

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