We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Midlothian, VA 23112
Joseph D.
Job Details: 07/20/2022
"cx complaint of dishwasher leaking, did find leak though weld in cabinet to hinge into interior of hinge and onto floor. must relace hinge and apply silicon to eliminate leak through bolt hole.; ordrng 1 W11573703 (door hinge)"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Pasadena, MD 21122
Emmanuel R.
Job Details: 07/20/2022
"Cx dishwasher is leaking water, I found the tube is leaking from both the right rear and left rear corners(pics taken) adhesive coming off and rust is starting to show., also it has a large leak coming from the washmotor . Unit has multiple leaks. Customer is not very happy, Ordering sump/motor and a tube for return visit. Cs he will be calling kitchenaid.; ordrng 1 W11409866 (tube) and 1 W11416362 (sump/motor)"
We serviced a
WHIRLPOOL COOKTOP
Model KCGD500GSS00
Near Williamsburg, VA 23185
Gill G.
Job Details: 07/20/2022
verified cx complaint of unit cooktop right front burner not igniting. found burner has a spark but is not igniting. found spark ignitor does not have the same clearance between the ignitor and the burner cap as the other burners. when lifting base and giving more clearance the burner ignites. burner needs new ignitor. ordered ignitor.; ordrng 1 W10862323 (igntr-surf)
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW1
Near Baltimore, MD 21202
Emmanuel R.
Job Details: 07/20/2022
"Cs unit shows f9e2 drain assy faulire,and the clock doesnt count down properly. Confirmed both complaints. The drain pump is only pumping intermittenly,the drain hose is clear. Some other company came out and replaced the ACU . The clock on the UI counts down every 30seconds on any cycle. One minute on my watch the unit counts down a 2 minutes. Ordering drain pump and UI.; ordrng 1 W11551760 (pump assy) and 1 W11331944 (UI white)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Stafford, VA 22554
Tanner B.
Job Details: 07/20/2022
Cc the unit making noise and not engaging cycles.. Checked errors and found F7E3 and F6E3 .. Removed rotor and found ring around slider failed.. Replaced slider and tested unit.. no errors or noise Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Fredericksburg, VA 22407
Tanner B.
Job Details: 07/20/2022
"Cc the unit not making ice, units im not cycling w/ power to it. needs new im assembly; ordrng 1 WPW10300022 (im)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Rockville, MD 20850
Julian H.
Job Details: 07/20/2022
CX complaint about unit not cooling found both cavities @ room temp removed back on FC no frost pattern noticed that evap fan is very noisy vibrating a lot went to the back compressor is receiving 120vac but not turning on it keeps clicking resistance in windings are fine 6oh 7oh 13oh issue with sealed sys R600A LOKRING KIT NEEDED SEALED SYS TECH ONLY 3 COUNTS JOB documented call 7734105086; ordrng 1 W11598434 (evap) and 1 LOKRINGKIT (R600A LOKRING KIT) and 1 W11506635 (coupler) and 1 W11109499 (drier-tube) and 1 W11574734 (compressor) and 1 W11578030 (evap fan asm) and 1 3counts (SEALED SYS JOB MAJOR)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Charlottesville, VA 22901
Kyle A.
Job Details: 07/20/2022
Cx complaint of poor cooling. Did confirm found fan open and thermistor reading out of range. Unit has signs of freezing over in the past. Will need to retur. To replace thermistor. Replaced fan.; ordrng 1 WPW10384183 (Thermistor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Washington, DC 20012
Andrew H.
Job Details: 07/20/2022
Cx complaint is the unit is not cooling. 54� in the RC and 45� in the freezer. I removed RC Evap cover and found green dye at where the defrost bi metal is zip tied to the return line of the evap. I replaced evap and drier. I pulled unit into a 30-in vacuum and filled to 5.75oz. I called tech line and documented findings and repairs. File number
We serviced a
WHIRLPOOL RANGE
Model SF368LEPT3
Near Ruther Glen, VA 22546
Thomas B.
Job Details: 07/20/2022
Cx complaint door glass and trim fell off door removed and reseated properly tested and inspected for proper use unit now functions normally. Charged 120.0p for service call cx paid by Check
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Rockville, MD 20854
Julian H.
Job Details: 07/20/2022
replaced regulator checked for gas leaks with bubbles test working fine
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Earlysville, VA 22936
Eric F.
Job Details: 07/20/2022
"Confirmed cx complaint unit not draining. Found drain pump seized. Replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503EBS00
Near Gaithersburg, MD 20879
Ricardo S.
Job Details: 07/20/2022
"Cx complains that the unit not making ice, inspected unit, ice maker not working at all, the freezer doro has a broekn wires under the hinge .. order freezer door; ordrng 1 LW10864696 (dor-fip)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Glenn Dale, MD 20769
Israel R.
Job Details: 07/20/2022
Customer complaint unit is freezing food in the refrigerator. I tested the unit temps and the unit is reading lowest 35. and freezer is about 5 degrees. The customer stated that the there is frost on the vent sometimes. I tested diffuser and the door is stuggling to close and open. IS does not sounds smooth and is rattleing. Ordering diffuser. Call customer when part is available.; ordrng 1 W11236851 (diffuser)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Gaithersburg, MD 20882
Ricardo S.
Job Details: 07/20/2022
"Cx complainst that the unit not making ice, inspected unit the ice maker leaks, replaced valve and i/m unit tested 2 times and working ok"
We serviced a
MAYTAG DRYER
Model MGDC500VW0
Near York, PA 17404
Sal R.
Job Details: 07/20/2022
"CX complaint is that the unit is not shutting off. I foun d that the the door switch is faulty causing the unit to not stop once the door is opened. I am ordering 1 door switch (WP3406107). I also advised CX to have a licenaced vent cleaning Co. to inspect the venting from the wall to the outside of the home for lint build up. Once the part is avalibel, please haver somoene form the office call to set a retutn date.; ordrng 1 WP3406107 (door switch)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Baltimore, MD 21228
Robert L.
Job Details: 07/20/2022
"installed new tub per previous, tested all ops ok"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BW2
Near Ephrata, PA 17522
Justin L.
Job Details: 07/20/2022
cx at address has a rental property at 201 laurel court morgantown 19543 where the unit is located. That address is out of our service area so cx is going to reach out to whirlpool and try to get double labor for us to go out to. If they are able to please bring back pre-ids along with temp sensor; ordrng 1 WPW10181986 (temp sensor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Midlothian, VA 23112
Joseph D.
Job Details: 07/20/2022
"cx complaint of unlevelled unit. confirmed complaint, levelled. also unit has damaged filter cover. ordering filter cover.; ordrng 1 W11501035 (filter cover)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Lancaster, PA 17601
Justin L.
Job Details: 07/20/2022
As per previous visit was able to access unit and replace parts. Ran diagnostic cycle and unit now operates as designed no further work needed.
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Rockville, MD 20854
Julian H.
Job Details: 07/20/2022
replaced regulator checked for gas leaks with bubbles test working fine
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Stone Ridge, VA 20105
Ezra M.
Job Details: 07/20/2022
"right rc door switch failed, not turning light on or off. replaced switch, found both rc door gaskets failing, and need to be replaced. ordering 2 rc door gaskets.; ordrng 2 W10830046 (gasket-fip)s"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Sandston, VA 23150
Chris B.
Job Details: 07/20/2022
cx complaint unit makes loud noise inspecetd unit confirmed cx complaint found idler and both back rollers making noise replaced rollers and idler tested unit working as desighned
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS20EVMS13
Near Newport News, VA 23602
Lucas R.
Job Details: 07/20/2022
"cx complaint water dispensing slowly, checked unit found loss of pressure at filter head,replaced filter head, tested, unit working ad designed."
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9959SKZ
Near Gambrills, MD 21054
Kevin P.
Job Details: 07/20/2022
"cx complaint unit leaking found element failed causing leak, replaced element and tested unit. called techline to document and providied cx with file number to call cx service to move forward with damage claim. collected 120 service call by cc parts and labor covered under scode for element replacement service pointer."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSF26C4EXY03
Near York, PA 17402
Sal R.
Job Details: 07/20/2022
"CX complaint is thatb the ice is not dispensing. I found that the icebin gear is not makign contact with auger motor due to not being secure in bin. I collected $326.83 for service , shipping, part, and taxes. No plabor charges where collected. Please make sure to direct ship bin to home as CX is capable of installing with out Tech. I collected charges via credit card.; ordrng 1 W11109888 (icebin TOS)"
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Elkton, MD 21921
Alexander W.
Job Details: 07/20/2022
Cx stated unit making horrible noise inspected tested and verified cx complaint found felt guide defective and roller wheels defective ordering felt guide and roller wheels cannot reached at this time due to SO part. ; ordrng 1 W10612022 (Drum felt)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Mechanicsburg, PA 17055
Bernard M.
Job Details: 07/20/2022
"Replaced both parts per previous tech, ran test cycle and the unit completed test without issues. Unit checks good"
We serviced a
WHIRLPOOL DRYER
Model MEDB835DC3
Near Richmond, VA 23229
Jerod R.
Job Details: 07/20/2022
tested unit found unit has out of round drum which caused roller issues ordered new drum; ordrng 1 W10626460 (drum)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Waldorf, MD 20602
Robert A.
Job Details: 07/20/2022
"Cx complaint that the unit is still fill with fresh water by itself. I called techline and they assisted with multiple tests. The neutral to ground does not have voltage, water valve does not have voltage when it's not activated, the valve ohms is good (1.46k ohms), the harness does not have resistance between the valve wires and other wires on the harness, there is no sediment in the water valve. With those results techline recommended replacing the control board. I'm ordering the part for the return visit.sr7733759963; ordrng 1 W11305308 (control board)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Salisbury, MD 21801
Frederick R.
Job Details: 07/20/2022
CX complaint is unit a no cool. Replaced condenser and compressor. Compressor discharge line was defective. Tried to braze it where it was cracked but didnit help. Compressor still inside unit will return in box on return trip. Spoke to Haley and 2 in OS. Rescheduled CX for Saturday 7/23/22. 2 CT SS; ordrng 1 W11592009 (compressor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHV0
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 07/20/2022
i was able to access unit and replace the sump assy and filter. tested unit for leaks and found unit now is draining and no leaks were found. unit now checks good.
We serviced a
JENNAIR OVEN
Model JMW3430IM03
Near Great Falls, VA 22066
Ezra M.
Job Details: 07/20/2022
"no errors stored, lower oven heating, but not cooking food fully per recipes. preheated oven to 350 to verify temps. unit about 10 degrees low on average after cycling, calibrated unit and showed cust how to adjust further if needed."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Martinsburg, WV 25401
Danny R.
Job Details: 07/20/2022
installed parts but the unithad mice in gear case worker at lowes said they will get ride of unit cant sell units with mice and poop in them
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Reston, VA 20190
Ken M.
Job Details: 07/20/2022
"Customer complaint is that the unit is still leaking. Unit removed from the counter and tested. While unable to duplicate the leak, there is evidence that the unit has leaked to the point of the unit rusting around the left hinge area. Per Whirlpool's request, contacted tech support to document findings. Sent photo of rust damage on the left side hinge to tech support. No part replacement recommendation provided."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Carlisle, PA 17015
Andrew S.
Job Details: 07/20/2022
Cx complaint is that the unit is leaving detergent on the clothes after a wash cycle. Upon arrvial I found no error codes. I then ran the diag test and found that the unit completed the cycle. I then ran the calibration cycle and the unit completed that. I informed the cx about the amount of detergent that is sufficient to clean laundry. Unit is functioning as intended. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Washington, DC 20032
Shawn D.
Job Details: 07/20/2022
"arrived cut drier off turned unit on and we dont have much air coming out of cabinet where drier hooks up at, maybe bad compressor or clog. checked evaporator not seeing any signs of leaks no oil. replaced compressor used couplers from v/s turned it on before putting drier on and still abrley any air coming out compressor is stuggling and when you unplugg comprssor turns off hard and air continues to come out of the cabinet line we have a clog in the cabinet or condenser clog. infomred office lady ordering condenser and nitrogen for return 3 count job s.s. tech only; ordrng 2 w1890117 (coupler SD V/S)s and 1 W10890087 (coupler SD/ V/S) and 1 w10890099 (coupler SD V/S) and 1 w10913906 (coupler SD V/S) and 1 s.s.techonly (s.s. tech only) and 1 3countjob (3 count job) and 1 W11512423 (condenser) and 1 nitrogen (nitrogen) and 1 W11506623 (coupler), used 2 w1890117 (coupler), 1 W10890087 (coupler), 1 w10890099 (coupler), and 1 w10913906 (coupler) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Mount Airy, MD 21771
Justin S.
Job Details: 07/20/2022
cx says the unit is not filling. put the unit in diagnostics and found a f7e2(motor) error. the unit is filling but not washing before getting the f7e2 error code again. the unit needs the sump and control; ordrng 1 W11462460 (control(please check))
We serviced a
WHIRLPOOL DRYER
Model WGD4815EW3
Near Falls Church, VA 22041
David J.
Job Details: 07/20/2022
"No answer at house. Sent call ahead, came to house and no answer. Called office and they couldnt get a hold of anybody. Moving to next call ; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near New Market, MD 21774
Justin S.
Job Details: 07/20/2022
the unit is located in a garage. cx says the unit is leaking into the refrigerator compartment. large amount of ice in the bottom of the freezer. found the drain tube is clear and no water in the drain pan. cleared the ice. showed the cx on page 4 of the owners manual the unit needs to be kept in a controlled envirnment. the cx says they will move the unit inside. the unit is now good
We serviced a
WHIRLPOOL WASHER
Model WET3300SQ0
Near Washington, DC 20001
Samuel R.
Job Details: 07/20/2022
cx compolaint unit is not working.inspected unit and found unit to have power.tried running several cycles and timer would respond.unit will need new timer WPW10113804 8 tribles; ordrng 1 WPW10113804 (timer)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS05
Near Woodsboro, MD 21798
Justin S.
Job Details: 07/20/2022
"the unit is cooling good. didnt hear the noise. replaced the compressor and vacuummed down the system. filled to weight and checked for leaks. the unit is now cooling good. the unit is good; ordrng 1 w10890124 (coupler) and 1 w10891058 (coupler) and 1 w10890087 (coupler) and 2 w10890121 (coupler)s and 1 w10890117 (coupler) and 1 w10891057 (coupler) and 1 w10843121 (dryer) and 1 w10913906 (coupler), used 1 w10890124 (coupler), 1 w10891058 (coupler), 1 w10890087 (coupler), 2 w10890121 (coupler), 1 w10890117 (coupler), 1 w10891057 (coupler), 1 w10843121 (dryer), and 1 w10913906 (coupler) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW3
Near Mechanicsville, VA 23111
Thomas B.
Job Details: 07/20/2022
Cx complaint unit is not working properly inspected unit found the suspension rods squeaking removed and reseated and tested unit now functions normally charged 120.00 for service call cx paid by CC
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Columbia, MD 21045
Robert L.
Job Details: 07/20/2022
"cx complaint went to use for 1st time since remodel no water , found no water entering of valve buzzing, removed toe kick found valve connector on floor, reinserted connection, tested all ops ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Richmond, VA 23227
John P.
Job Details: 07/20/2022
"CX complaint unit not making ice checked unit found possible issue with valve not allowing water to icemaker, CX not sure what they want to do at this time.W11455388 valve"
We serviced a
WHIRLPOOL DRYER
Model WGD4985EW1
Near Hampden Township, PA 17050
Bernard M.
Job Details: 07/20/2022
"Cx complaint temps won't adjust. Ran unit on normal cycle and unit spun and heated with temp set at high. The temp switch will only adjust to low and medium. Switch will ot turn to extra low or high. Ordering temp switch, once part is in contact cx to reschedule; ordrng 1 WP3399640 (temp switch)"
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW3
Near Richmond, VA 23224
John P.
Job Details: 07/20/2022
"Installed tub assm, rotor, stator, shocks, tested working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Harrisburg, PA 17101
Fred G.
Job Details: 07/20/2022
"cx complaint RC door not sealing. inspected unit and found bottom of the RC door gasket is not sealing. tried to heat up gasket to get it to seal and it only lasted 5 mins till it pulled back out. tried to replace gasket with new and found the same issue. door is warpped. ordering 1 (W11374238), will reuse gasket on return visit if door doesnt come with one. advised cx door takes 4-6 weeks to ship to them. cx will call one door is in and isnt damaged.; ordrng 1 W11374238 (rc door)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Glen Allen, VA 23059
Jerod R.
Job Details: 07/20/2022
replaced ordered control and tested unit is now fully functional and working as designed
We serviced a
WHIRLPOOL DRYER
Model MED5630HW2
Near Steelton, PA 17113
Fred G.
Job Details: 07/20/2022
cx compaint unit is not heating. inspected unit and found the thermal cut off fuse was faulty. replace it with the TCO preID part and test unit. unit now heats and checks good.
We serviced a
KITCHENAID RANGE
Model KSDB900ESS1
Near Bowie, MD 20720
Israel R.
Job Details: 07/20/2022
Customer complaint unit right burner is not starting and white flames are coming out. I tested and the igniter is coming up too high. It lookes like the orifice has warped up or cleaning knocked it up. I adjusted the igniter and now the burner is lighting up but white flames happen when is adjusted. I treid to adjusted the flame but if the flame is afjusted to all the way down the burner does not work on low and if adjusted to low. And when low is incresed High is to much gas. Unit needs new vavle. Collected in full. ORder right front vavle and call customer when part is available.; ordrng 1 W11241561 (valve-brnr 142.25)
We serviced a
MAYTAG WASHER
Model MAH2400AWW
Near Washington, DC 20002
Shawn D.
Job Details: 07/20/2022
gasket is needed cx said she was expecting it to be changed not for me to say they do not make the part anymore. called mark and he gave me the okey to charge 45 for service on unti since i really didnt do anything and was here for oven that i couldnt order the parts for since they do not make them for that also. collected for fee on range by check
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Washington, DC 20016
Roberto I.
Job Details: 07/20/2022
"CX complaint randomly console lock comes on by itself and is hard to be removed. Randomly the dw doesn't start.Ran diag, no errors. The test cycle went all trough with no issues. Power supply 120Vac, all connecttions on control board and console ok. Quoted repair $243.80 with $110 labor for console W11114745 (CBE) and control board W11341628 (CBE). Cx didn't want to go head with the repair. Collected $127.20"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near York, PA 17402
Sal R.
Job Details: 07/20/2022
"Per the previouse tech, i was able to access and replace all parts. I then plugged the unit back in and found the evap coil to grow a good frost pattern. Unit test good. I informed CX to allow a min of 24 hr's before the unit to return to reccomneded temps."
We serviced a
WHIRLPOOL DISHWASHER
Model DU915PWPQ2
Near Chesapeake, VA 23321
Carl A.
Job Details: 07/20/2022
"cx complaint of unit leaking water,checked unit to find that water leaking from drain hose near grabage disposal,reseated hose on disposal,also advise cx that there grabage disposal was leaking as well tested unit works as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSD2572VEB00
Near Frederick, MD 21702
Ricky E.
Job Details: 07/20/2022
"customer stated that the unit wasnt running for long periods.. verified issue and fnd the unit once satisfied, would stay off longer than is should.. replaced the cold control and adc, unit cks ok.."
We serviced a
JENNAIR RANGE
Model JXU9136WP0
Near Glen Allen, VA 23059
Jerod R.
Job Details: 07/20/2022
tested unit found unit had securing nut had come off switch resecured and tested unit is now fully functional
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Columbia, MD 21045
Robert L.
Job Details: 07/20/2022
"cx complaint turned timer and heard spark and bright light, initally found 20v BL to WH, 232 WH to RD and 232 RED to BL, rechecked at outlet got proper 118/117/236, with timer in off position terminal block reading correct, when timer turned terminal jumps to prior reading and vent becomes hot with electric, times shorted, quoted $380, cx wanted to contact whirlpool, collected $120 visa; ordrng 1 WPW10185982 (timer)"
We serviced a
WHIRLPOOL WASHER
Model MHW8000AW0
Near Glen Allen, VA 23059
Jerod R.
Job Details: 07/20/2022
tested unit found unit had bd diverter valve replaced valve and tested unit is now fully functional
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW08
Near Ruckersville, VA 22968
Eric F.
Job Details: 07/20/2022
Cx states that unit is intermittently losing all cooling. Unit currently working. Ordering control and inverter assembley.; ordrng 1 W11461102 (Inverter) and 1 W11572216 (control)
We serviced a
MAYTAG WASHER
Model MVW6200KW
Near Glen Allen, VA 23059
Jerod R.
Job Details: 07/20/2022
tested unit found unit motor over heating quick and hard to get going then just hums ordered new motor and cap; ordrng 1 W11395618 (cap) and 1 W11283592 (motor-drve)
We serviced a
MAYTAG REFRIGERATOR
Model MFT2772HEZ00
Near Ruckersville, VA 22968
Eric F.
Job Details: 07/20/2022
"Confirmed cx complaint unit not cooling. Found compressor turning on then off right away. Quoted cx for start device and capacitor, cx going to take 30 days on quote, paid 120 diagnostic. Will use and charge for control on return if necessary.; ordrng 1 WPW10350564 (Capacitor)"
We serviced a
WHIRLPOOL FREEZER
Model KRFF507HPS03
Near Charlotte Hall, MD 20622
Robert A.
Job Details: 07/20/2022
"Cx complaint that the unit is not cooling at all. I inspected the unit and confirmed the complaint. The unit temp are very warm (50/44). The evap fan is running but the compressor is not running. The unit is getting 121v from the wall. I swapped the start device with on from VS. The compressor came on and the unit started cooling. The unit had a bad start device. I waited 15 min to make sure it began to cool, it did. The unit is working as designed.; ordrng 1 WPW10194431 (start device), used 1 WPW10194431 (start device) from stock"
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPS01
Near Saint Leonard, MD 20685
Robert A.
Job Details: 07/20/2022
Cx complaint that the unit is not making ice again. I inspected the unit to confirm the complaint. The unit was off when I arrived. Last visit the unit came on and made ice after cycling the power. I called techline last time as well. The unit needs a control board to resolve the issue. I'm ordering the parts for the return visit.; ordrng 1 W11034363 (control board)
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED25TEXHW02
Near Virginia Beach, VA 23452
Justin W.
Job Details: 07/20/2022
cx complaint unit leaking. checked unit to find unit leaking from valve in back. attempted to tighten line to stop leak. attempt failed. when going to ordering valve found no longer available. attempted to shut off water to unit to find shutoff valve corroded unable to turn water off.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near York, PA 17406
Sal R.
Job Details: 07/20/2022
"Per the previouse tech, i was able to access and replace the inlet valve. I then tested the uti and found it to be opperating as designed. Unit test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWHZ01
Near Chesapeake, VA 23322
Zachery R.
Job Details: 07/20/2022
"replaced housing, overlay, and control, come to find new control is defective. used old control, tested, controlsvworking as designed. cx stated that she hears a squeeking noise every now and then, monitored unit, come to find noisy damper, ordering damper to complete repair, 10 plus at tribles, 10 plus at whirlpool, scheduling cx for august 1st.; ordrng 1 WPW10594329 (damper)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Williamsburg, VA 23185
Gill G.
Job Details: 07/20/2022
"cx complaint: unit is not spinning out on NORMAL, HEAVY DUTY, or QUCK WASH. no stored fault codes. verified hot and cold water supply lines are not reversed and have sufficient water flow. tested all components. replaced control due to unexplained unit behavior described by cx. tested. unit is fully functional."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Mechanicsville, VA 23116
Thomas B.
Job Details: 07/20/2022
Cx complaint unit is not working properly inspected unit removed and replaced the sump and motor assy tested unit now functions normally
We serviced a
WHIRLPOOL RANGE
Model JGS9900CDS01
Near Washington, DC 20002
Shawn D.
Job Details: 07/20/2022
cx complaint tube was shredded at bottom so took it off and called jennair for service for a new one. inspected unit tube is gone and is no longer available. cx then said oven had a issue but is working fine now she said. i preheated oven to 350 and reached it fine then reheated when temp went down. infomred cx i cant orer part and she needs a 6inch pipe to put on it.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Richmond, VA 23223
Chris B.
Job Details: 07/20/2022
inspecetd unit found compressor running at .7 amps found no frost on evap leak in evap from dye ordering compressor WPW10507886 and evap W11256565; ordrng 1 WPW10507886 (compressor) and 1 W11256565 (evap) and 1 WPW10143759 (dryer)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ
Near Virginia Beach, VA 23454
Branden R.
Job Details: 07/20/2022
"came out for unit , unable to locate unit repair storage overflowing . tryed to find unit and could not . i truly think unit is no longer at lowes .; saved tckt"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Ashland, VA 23005
Thomas B.
Job Details: 07/20/2022
Arrived at cx home knocked and rangbell no answer called office office called cx cx answered said come in then hung up on office knocked and rang bell again no answer was instructed to wait 10 mins then move on if customer doesn't come to door; saved tckt
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Smithsburg, MD 21783
Ricky E.
Job Details: 07/20/2022
"customer stated that the unit would not turn on.. verified issue and fnd the units thermal fuse blown, the element is shorted and the high limit is blown... need parts...; ordrng 1 279816 (thermal cut off hi)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW00
Near Washington, NC 27889
Ronnie B.
Job Details: 07/20/2022
"cx complaint of compressor not turning on. Upon arrival unit is unplugged. Plugged unit in and tested unit. Control was in off position. Turned unit on and let run for about 15 min. Checked amp draw and frost pattern. Amp draw settled at .72 amps and is low indicating a leak. Checked futner and found leak at evap and condensor. Will order evap and condensor, also compressor with running on low charge overheating compressor.; ordrng 1 W10836706 (evaporator) and 1 WPW10219348 (condenser) and 1 WPW10507886 (compressor) and 1 WPW10143759 (dryer) and 1 W10913906 (coupler) and 1 876765 (mtg kit)"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near New Cumberland, PA 17070
Bernard M.
Job Details: 07/20/2022
"Cx complaint of the flames too high and flames coming out from under cooktop. When arrived ignited all burners and all adjusted from high to low flames. Cx stated when igniting right rear she can smell gas and flames shot out from under cooktop. Removed front panel and with burner is on, could smell gas coming from assembly. Reported to WP safety and ordering right rear orifice holder. Once part is in contact cx to reschedule SR#7734131686; ordrng 1 W11453921 (orifice holder (RR))"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ06
Near Germantown, MD 20876
Ricardo S.
Job Details: 07/20/2022
"frost in freezer section, the ice bucket is full of ice, the door leaks air. door seal and ice door seals fine.. order a freezer door ..; ordrng 1 w11577825 (fc door)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Thurmont, MD 21788
Ricky E.
Job Details: 07/20/2022
4-3 customer stated that the unit wasnt washing.. verified issue and fnd shorted motor and fauty control.. the customer will have the dop on return. the customer maybe able to email if needed.; ordrng 1 W11087226 (control elec)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Lewes, DE 19958
Michael E.
Job Details: 07/20/2022
CX complaint: ice sometimes slow or no production. Tested and verified complaint. No error codes. IB at 13 degrees when first arrived. Fans are working. Temps in FC and RC are correct but FC was a little high at 6 degrees so i lowered setting 5 degrees. Ordering IM W11579560. Cannot reschedule due to NW part; ordrng 1 W11579560 (IM)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Norfolk, VA 23503
Justin W.
Job Details: 07/20/2022
cx complaint no ice in door. arrived to call techline spoke to Scott quoted cx for parts and tax total was $299.02$per techline order and replace w10786952 pressure regulator $129.93ice maker $152.16cx to call cx support to try to get p and l concession.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV08
Near La Plata, MD 20646
Robert A.
Job Details: 07/20/2022
"Cx complaint that the unit is leaking water from the front. I inspected the unit to confirm the complaint. I found no water in the area or anything wet outside the unit. I removed the kickplate and dispensed water multiple time to identify a leak coming from the tubing. I checked to see if the filter was inserted correctly or if it was leaking. I asked the cx cubes of ice occasionally get stuck in the chute or if water gather in the dispenser area, she said no. At the moment there is no water leaking. The cx said it only happened once, so it's no likely to be a leak from a damaged part. The unit is working as designed.I came out and serviced this unit within 30days of purchase and ordered a nameplate. They never received it. I'm ordering the nameplate again. It can be shipped to the cx.; ordrng 1 W11223753 (nameplate)"
We serviced a
JENNAIR FREEZER
Model JS48PPDUDE01
Near Dayton, MD 21036
Ricardo S.
Job Details: 07/20/2022
"Cx complains about ice accumulating at bottom of freezer, inspected unti, the drain is clogged so i use the steam gun to defrost the drain, water drains fine"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Richmond, VA 23223
Chris B.
Job Details: 07/20/2022
cx complaint unit will clump up ice in fc door ice shoot called tech line spoke with steve sr#7733891610 stated to replace ice bin; ordrng 1 WPW10558423 (ice bin)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW05
Near Richmond, VA 23238
Jerod R.
Job Details: 07/20/2022
"cubes out of ice maker are too large causing it to make crushed ice unit would need new ice make, customer is contacting manuf. and was a refusal to pay"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Ashburn, VA 20147
Ezra M.
Job Details: 07/20/2022
"installed new drain pump after verifying f9e1 was the only error stored, cleared error, ran test cycle, no leaks, draining normally, no errors"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Lancaster, PA 17603
Justin L.
Job Details: 07/20/2022
Cx complaint they went to get icecream and found it soupy and all food in freezer defrosted. Cx stated as of yesterday tue 7/19/22 the unit started to produce ice again. I was able to access unit and using thermocoupler found 38F in fresh food between food and 4F ambient air as he hasnt put anything back in freezer. Found fans and damper to work and compressor was running at time of visit. As of now unit is operating as designed cx will need to keep an eye on unit and we will need to catch it not working as of now no further work needed
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Millsboro, DE 19966
Michael E.
Job Details: 07/20/2022
"CX complaint: dented control panel. Inspected and verified complaint. Documented dent in pics. New home that is not yet occupied. Replaced control panel, tested unit and it is now working properly. Job is complete"
We serviced a
WHIRLPOOL WASHER
Model ETW4100SQ0
Near Lebanon, PA 17042
Fred G.
Job Details: 07/20/2022
i was able to access unit and first replace the door switch and the capacitor. test unit and found unit now works as deisgned. unit checks good.
We serviced a
KITCHENAID FREEZER
Model KRFC604FSS
Near Fenwick Island, DE 19944
Andrew W.
Job Details: 07/20/2022
Cx complaint is frost/snowy build up in freezer. inspected and verified complaint. cx stated they had numerous guests in the house and couldn't verify that the freezer wasn't closed all the way. inspected inside the freezer and found an ice pack under the bottom drawer that was impeding the freezer door from being able to close fully but enough that the door switch was being activated to turn the lights off and the door alarm. frost build up was from door not fully being closed. cleared frost and verified no blockages at evap. also leveled unit. unit is working as designed. job complete
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SFZ4
Near Goldsboro, PA 17319
Bernard M.
Job Details: 07/20/2022
"Cx complaint the upper rack drops forward. Inspected rack and found both left and right side rack adjuster are cracked/broken causing rack to sag forward. Ordering left and right adjusters, once parts are in contact cx to reschedule. Cx paid $171.91 for parts,shipping and taxes.; ordrng 1 WPW10740410 (right adjuster)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Clarksville, DE 19970
Andrew W.
Job Details: 07/20/2022
"Cx complaint is unit is leaking. tested and inspected and verified complaint. put unit into diag test cycle and unit began to leak at the back. pulled unit out and continued to test to pinpoint the source of the leak and found the top rear corner on the right hand side dented in and water leaking from the seam there. Ordering tub, cannot reschedule due to OS part and none in stock at UM. informed cx to inspect tub when arrives to check for damage and call office to schedule return visit. applied silicone to crack for a temporary fix until tub is replaced so unit can be operational.; ordrng 1 W11409866 (tub)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Gettysburg, PA 17325
Andrew S.
Job Details: 07/20/2022
Cx complaint is that when you open the doors and shut them again the unit is making a wierd noise. Upon arrival the cx was able to duplicate the noise. I found that the noise was the evap fan ramping up speed. I informed the cx that the noise was normal operation. Cx also stated that the unit had some moisture on the door seals and in the RC. I found that the RH door seal was not seated against the cabinet securely. I was able to reshape the gasket and it is now sealing correctly. Job complete.
We serviced a
KITCHENAID O.T.R MICROWAVE
Model KMHS120KPS0
Near Ocean View, DE 19967
Andrew W.
Job Details: 07/20/2022
"Cx complaint is when unit has fan and light turned on the display screen does not stay lit indicating they are on. inspected and verified complaint. went through tech sheets and owners manual to see if it was stated for the cx to be aware of and called another tech to confirm. this is normal operation of this unit. when you press the light or fan on the display will read which setting of the light and fan is activated (high, med, low) cx was under the impression the display stayed lit indicating which setting was active during the entire time it was on. confirmed that the display only shows these settings momentarily and then only displays the set time on the clock. Light and fan work as designed. unit is working as designed. job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Baltimore, MD 21205
Shane M.
Job Details: 07/20/2022
heater element wrong part. tribles doesnt have dhw06 in system only goes to dhw05. i cant locate defrost sensor also. i need MR to please order correct heater element & defrost sensor. bring back harness. MANDATORY!; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW00
Near Laurel, DE 19956
Michael E.
Job Details: 07/20/2022
"CX complaint: IM intermitantly stops cycling. Tested and verified complaint. I found IM stuck in cycle, not resuming when door switch is depressed. Jumped IM and it did resume cycle. Replaced IM, tested unit and it is now working properly. Job is complete"
We serviced a
KITCHENAID HOOD
Model KVWB400DSS4
Near Easton, MD 21601
Jonathon C.
Job Details: 07/20/2022
"dropped off part. the builder was purchasing this with the intent to install themselves. ceilings are 14ft, i do not have the equipment to install this. office is issueing a refund for labor and builder stated they would install themselves."
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW2
Near Bethesda, MD 20810
Roberto I.
Job Details: 07/20/2022
Third time I'm getting this job on my route. Maintanance tech insists telling me that the washer is IW and wants me to deal Whirlpool and solve the issue. I explained that they have to call and talk to Whirlpool.
We serviced a
WHIRLPOOL RANGE
Model WEG750HOHZO
Near Baltimore, MD 21202
Emmanuel R.
Job Details: 07/20/2022
"Cx the stove top burners emit a small amount of gas when the knobs are in the closed position. found the feed line entering the manifold wasnt secured, leaking gas . I tighten connection and tested again with bubbles. No more leaks. Unit is working as designed."
We serviced a
WHIRLPOOL FREEZER
Model KRMF706ESS04
Near Ocean View, DE 19970
Andrew W.
Job Details: 07/20/2022
"Per prior diagnosis, replaced water filter. tested unit and unit is working as designed, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Baltimore, MD 21213
Shane M.
Job Details: 07/20/2022
"cx complaint the isnt powering on & isnt cooling. pullled unit out & found 120v wall outlet. 120v to power cord. went to control box & found broken door switch. pulled switch, broken wire to switch & cant be reached. called techline "