Service History 8 - VIA Appliance

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS2

Near Pylesville, MD 21132

Bernard M.

Job Details: 12/04/2023

"Cx complaint unit doesn't dry dishes. Entered diag and found error code F10E2 vent motor fault. Ran test cycle and found the heating element come on but the vent doesn't open to release the exhaust. Condensation builds up inside and causes dishes not to dry. Ordering vent motor and deflector, once available contact cx to reschedule; ordrng 1 W11649995 (air vent) and 1 W11545290 (deflector)"

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Woodstock, VA 22664

Danny R.

Job Details: 12/04/2023

installed parts checksok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Pasadena, MD 21122

Dustin F.

Job Details: 12/04/2023

"Replaced all parts ordered and Leveled unitput unit into diag mode. ran test 57, unit cleared with 01Ran test 56, confirmed no im fault codesran test 45 confirmed im fills good.unit working as designed"

We serviced a

WHIRLPOOL DRYER

Model WED4800XQ3

Near Burke, VA 22015

Jason A.

Job Details: 12/04/2023

CX complaint DRYER thumping noise. Replaced worn rollers. Test dryer with a load & unit is quiet > JJ

We serviced a

WHIRLPOOL FREEZER

Model MSD2572VEW00

Near Red Lion, PA 17356

Drew B.

Job Details: 12/04/2023

arrived and checked the connections foudn pins of the compressor werent not fully seated into the start device. i found the compressor was the faulty issue.. i replaced and pulled down and filled no issues and frost pattern occured... pics in sd mobile and checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Harrisonburg, VA 22802

Eric F.

Job Details: 12/04/2023

"Confirmed cx complaint unit not cooling properly. Found evaporator with reduced frost pattern, freon concentrated at top of evap creating ice ball. Temps in freezer 38, fridge 45 degrees. Unit has sealed system leak. Ordering evap and compressor, requesting 2 count for sealed system repair plus one component.; ordrng 1 W11614224 (compressor) and 1 W11598434 (evaporator) and 1 4387444 (evap repar) and 1 WPW10143759 (dryer) and 1 W10913906 (coupler)"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Newport News, VA 23607

Carl A.

Job Details: 12/04/2023

"cx complaint of unit banging cabinet ,checked unit to find the following error codes F0E9,checked unit to find that there is play in the gear case as tech could pull on washplate ordering parts as needed; ordrng 1 W10752283 (Washplate) and 1 W10752187 (screw) and 1 W10721967 (Drive Clutch Kit) and 1 W11239857 (belt)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 12/04/2023

I was able to access unit and replace the FC fan harness as per previous visit. unit checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE404DSS0

Near Brandywine, MD 20613

Leon

Job Details: 12/04/2023

Client's complaint Is The door just falls to the ground when opening it confirm issue. Seeing that the left side door cable was cut in the Spring was stretched to capacity. Ordering think new door cable spring and hinge ; ordrng 1 8194001 (Door cable) and 1 WP8270020 (Spring) and 1 W11612302 (Left side hinge)

We serviced a

KITCHENAID DISHWASHER

Model KDTM384ESS1

Near Bunker Hill, WV 25413

Ezra M.

Job Details: 12/04/2023

"control shipped is used, did not install, installed pump and motor and ran diag cycle, completed normally with no errors."

We serviced a

WHIRLPOOL RANGE

Model WCC31430AW03

Near Waldorf, MD 20603

Leon

Job Details: 12/04/2023

"The client's complaint was indication light not illuminating. Confirm the issue seeing that the light is cutting on. But very Dim and what's I add a new burner on. It starts to cut off Also seeing that each burner takes about twenty seconds to get to the right heat when it's on high What and check the electrical box underneath the stove and seen that the client had the oven and the range Daisy chain togetest it voltage going in too the range and I only got a 120 v. And when it was under load, it dropped to 110v Client said he will run a new 240 v for range"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Alexandria, VA 22309

Christian C.

Job Details: 12/04/2023

Cx complaint unit IM does not work. Inspected unit IM is working. Temps in RC section avg 37 and FC section avg 2. Fans are working fine. No issues with pantry control. Ran test 57 no issues. Test 56 E0. Power cycled unit.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB09

Near Charlotte Hall, MD 20622

David J.

Job Details: 12/04/2023

Arrived today to install both freezer and refrigerator door after previous visit. Once arrived removed doors to inspect freezer door was good so I replaced freezer door and using heat to form gasket to make good seal on cabinet. Removed refrigerator door and found that the mold on the inside of the door had a lot of wrinkles on itshowed customer and asked customer if she would like me to install it and she stated no that she wants me to re-order door. Re-ordering door for return visit. Customer will give us a call once door arrives.; ordrng 1 Lw10668874 (Rc door black(reorder))

We serviced a

WHIRLPOOL REFRIGERATOR

Model MRT118FFFZ09

Near Alexandria, VA 22307

Christian C.

Job Details: 12/04/2023

Cx complaint unit is not cooling in either section. Inspected unit both sections reading avg 45F. No frost pattern on evap. Cx denied repair.

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Locust Grove, VA 22508

Tanner B.

Job Details: 12/04/2023

"cx concern intially was a noise , a squeeking noise.. Now it doesnt turn on, found l1 wire burned up on the harness of unit .. unit needs wire kit, hardware kit and terminal block. returning rollers and idler for noise.. scheduled with office; ordrng 1 279393 (nut kit) and 1 279318 (harness kit) and 1 WP3397659 (terminal)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Magnolia, DE 19962

Frederick R.

Job Details: 12/04/2023

Replaced all parts per prior diagnosis. When I went to test usint I found no leaks but when it drained I found Disposal inopo which CX failed to inform me on first visit. Tried to reste disposal but it is jammed. Advised CX not to use DW until disposal is repaired or replaced. DW itself is working properly. Job is complete

We serviced a

WHIRLPOOL FREEZER

Model WRS325SDHZ

Near Virginia Beach, VA 23456

Branden R.

Job Details: 12/04/2023

came out and replace parts on unit . tested and unit is now running as designed .

We serviced a

MAYTAG WASHER

Model MVWC200BW0

Near Smyrna, DE 19977

Michael E.

Job Details: 12/04/2023

Replacwed the lid lock as per previous diagnosis.Tested unit and lid not trying to lock. Ordering control. Cannot reschedule due to AIG. Also reordering lid lock just in case.; ordrng 1 W10582038 (control) and 1 W10404050 (lid lock reorder)

We serviced a

MAYTAG WASHER

Model MVWB835DW

Near Mechanicsville, VA 23111

Joseph D.

Job Details: 12/04/2023

customer complaint of you to making noise while running confirmed complaint found loose rotor on bottom of unit Titan rotor and applied loctite you did not working properly

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Chesterfield, VA 23838

John P.

Job Details: 12/04/2023

Cxs complaint unit not working checked unit found water flowing through cold valve continuously customer also complaining unit making noise found noise coming from tub seal unable to remove wash plate to get to spanner nut. Ordering needed parts.; ordrng 1 W11513255 (Valve) and 1 W11449840 (Gearcase) and 1 W11481722 (Actuator) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11396716 (Suspension) and 1 W11551646 (spanner nut) and 1 W11510461 (Wash plate) and 1 W10752187 (Bolt) and 1 2ct (2ct)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Townsend, DE 19734

Michael E.

Job Details: 12/04/2023

"CX complaint: no ice. Tested and verified complaint. When i harvested IM, it also filled at same time. It did harvest and fill. Ordering control. Cannot reschedule due to only few left on system.; ordrng 1 W11566891 (control)"

We serviced a

JENNAIR COOKTOP

Model JGD3536GS00

Near Sterling, VA 20165

Demonte S.

Job Details: 12/04/2023

"Inspected the unit. Found that the cx is saying that the Cooktop keeps clicking after the center burners are ignited. Made sure all Switch Harnesses are fully pushed down on to the Manifold Gas Valves. Unit will need the Ignitors, Switch Harness & Spark Module. ; ordrng 1 W11679666 (HARNS-WIRE) and 1 WPW10475150 (MODULE-SPK) and 1 W11688146 (IGNTR-SURF ( Center Front)) and 1 W10876261 (IGNTR-SURF ( Center Rear))"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Harrisburg, PA 17111

Cody H.

Job Details: 12/04/2023

"CX complains unit does not turn on. Unit is recieving 245.7vAC to terminal block. Found piece of plastic to be binding up push to start button causing it to not engauge entirely. Was able to clear debris and restore function to unit. Unit now works as designed, no further work needed. CX HAS NO EMAIL."

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Fort Washington, MD 20744

Leon

Job Details: 12/04/2023

Replace all the Tube inner and outer tube Gear case motor and everything else under the unit calibrated the unit and then ran a test quick wash cycle no errors and everything worked as new pHv

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Red Lion, PA 17356

Drew B.

Job Details: 12/04/2023

replaced all parts and ran through and no issues. unit checks good.

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US6HS05

Near Charlottesville, VA 22911

Kyle A.

Job Details: 12/04/2023

Cx complaint of unit flames being to high. Adjusted valves to cx preferences.

We serviced a

MAYTAG REFRIGERATOR

Model MRT711SMFZ02

Near York, PA 17406

Sal R.

Job Details: 12/04/2023

I was able to ccess and replace teh valve and the icemaker. I then jumped unit and found it tofill woth out issues. Unit test good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Washington, DC 20016

Sherwood

Job Details: 12/04/2023

cx complaint water not dispenser. arrived found reservoir frozen. defrosted and used gasket seals around reservoir to seal off freezing temps.cx is now getting water to dispenser. repair complete

We serviced a

MAYTAG DRYER

Model MEDC400VW0

Near Millsboro, DE 19966

Frederick R.

Job Details: 12/04/2023

"CX complaint is dryer not always running. Inspected and found that the door switch was broken. Quoted CX $280.55 for cost of repair and he agreed. Replaced switch from VS. After repair I tested and the dryer is now working properly. Job is complete; ordrng 1 WP3406107 (switch-dor FRVS), used 1 WP3406107 (SWITCH FRVS) from stock"

We serviced a

KITCHENAID RANGE

Model KFGC506JSS01

Near Severna Park, MD 21146

Israel R.

Job Details: 12/04/2023

Installed new crates and tested. Unit is back to normal operations.

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Hampstead, MD 21074

Brian R.

Job Details: 12/04/2023

cx complaint is since we last fixed unit in Augest unit shut down and flashed F9E1 code 26 times as she had it mark on the calender. she said unit does this on all cycles but if she cancels and drins it drains and the unit might start back up and do another cycle. tested and checked unit. was a auto test and unt filled and drined and ran as it should. will order control and drain pump to correct this issue. as soon as parts are in office will schedule.; ordrng 1 W11410063 (Control) and 1 W11497943 (Drain Pump)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FBS05

Near Middletown, DE 19709

Michael E.

Job Details: 12/04/2023

"CX complaint: doors not aligned. I adjusted the doors, tested unit and it is now working properly. Job is complete"

We serviced a

AMANA RANGE

Model AER6303MMS0

Near Harpers Ferry, WV 25425

Ricky E.

Job Details: 12/04/2023

customer stated that the door vent assy comes off when using and the door falls apart.. also the switch is bent and the knob broke.. the cooktop has finish isses as well. need parts...; ordrng 1 WPW10310922 (trim-vent) and 2 W10817436 (screw)s and 1 WP3148953 (switch-inf) and 1 W11210997 (knob) and 1 W10906141 (cooktop)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Waldorf, MD 20603

Leon

Job Details: 12/04/2023

"Replace all the parts for the unit tested a unit. Everything worked like it should cut unit all for about 40 seconds cut it back on, didn't Hear any loud noise."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Norfolk, VA 23513

Zachery R.

Job Details: 12/04/2023

"cx complaint unit nonresponsive, checked unit, come to find open fuse, replaced fuse, tested, heard mag humming super loud then blew fuse, ordering high side to complete repair.; ordrng 1 W10138793 (fuse) and 1 WPW10574736 (capactr-mg) and 1 W11256462 (diode) and 1 W11391712 (mag)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Stuarts Draft, VA 24477

Eric F.

Job Details: 12/04/2023

"Installed parts, tested unit, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WFW7590FW0

Near Hampstead, MD 21074

Brian R.

Job Details: 12/04/2023

cx complaint is unit wont run cycle and stops and beeps. also said when pressing buttons sound works when it wants and unit wont do some of the cycleor run like it should. each day is something different.found codes F3E1 for water level system error. tested and checked unit. will order parts needed as well as extra help as its a stacked unit. as soon as parts are in office will schedule.; ordrng 1 W11218392 (Console White) and 1 W11201273 (Control) and 1 WPW10448876 (Pressure Switch)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHB

Near Stuarts Draft, VA 24477

Eric F.

Job Details: 12/04/2023

"Confirmed cx complaint unit not producing ice. Found ice maker fill line frozen over, ice maker not receiving water. Cleared line, tested unit, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Hollywood, MD 20636

David J.

Job Details: 12/04/2023

Customer complaint unit makes noise when spinning arrived today and could not verify complaint. Customer had stated when they wash clothes and unit is in the spin cycle as it comes down from fast spin the tub makes a knocking noise. Inspected unit and check for error codes and had none. Ran test 12 in diagnostic mode. Unit completed full test mode with no issues and no noises. Explain the customer that what they are experiencing is due to the amount of clothes that they are putting in unit and balancing. Unit is also on a pedestal which will make it move more than others.unit is working as intended. Job complete.

We serviced a

WHIRLPOOL DRYER

Model MED5500FC0

Near Camp Hill, PA 17011

Fred G.

Job Details: 12/04/2023

"cx complaint dryer noise when in use. i found idler was faulty. I qouted cx and cx accepted. replaced idler with van stock, clean all 4 drum rollers, cleaned all lint from inside unit. reattached exhaust vent to unit. cx paid in full. unit checks good. mb; ordrng 1 W10837240 (idler (FG VS)), used 1 W10837240 (BRACKET) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near Newark, DE 19711

Taylor F.

Job Details: 12/04/2023

Replaced both doors and nameplate from previous diagnosis and unit is now working as designed. Job is complete.

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Marietta, PA 17547

Fred G.

Job Details: 12/04/2023

"cx complaint when in a rinse cycle unit fills but the water level doesnt go up. inspected unit and entered daig and found 0 saved error codes. ran auto test and found unit finshed with no issues. i found cx is using quick wash for normal size loads, cx has agitate on super light, and fabric softner off. advised cx to run a normal cycle and turn agitate up to normal and turn fabric softner on. unit checks good."

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near Red Lion, PA 17356

Drew B.

Job Details: 12/04/2023

cx complaint that unit is not draining or unlocking again and flahsing f9e1 and when arrived removed clothing form locked unit. and removed a hand full lint of gunk in the filter. and after removing and testing and now drains no issues.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Springfield, VA 22151

Lloyd B.

Job Details: 12/03/2023

"Cx complained that at times, the unit would not finish a cycle. The cx has used it and it finished 1 of 2 cycles. Installed new control and tested in diagnostics and it completed each step. Job complete"

We serviced a

KITCHENAID RANGE

Model KSEG700ESS0

Near West Springfield, VA 22152

Lloyd B.

Job Details: 12/03/2023

Cx complained the unit did not heat. Installed new element and tested and it now heats to temp Job complete

We serviced a

JENN-AIR RANGE

Model JGS1450ML0

Near Alexandria, VA 22314

Lloyd B.

Job Details: 12/03/2023

"Cx complained the unit did not bake or broil. Installed new spark module and it still did not work. There is 120vac at the spark module but testing the gas valve, the continuity of both is 209 ohms which is out of the range of 216, also there is not 8-18vdc. Unit needs new gas valve and control; ordrng 1 W10861656 (gas valve) and 1 W11647021 (control)"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Georgetown, DE 19947

Frederick R.

Job Details: 12/03/2023

CX complaint is loud noise and spin. Found slider to be defective as bell at rotor screw. Replaced leveling leg from a spare I had in van. Calibrated and tested unit 5 times and it is working properly. Checked stator screw after testeing and it is locked in solid. Job is compete

We serviced a

WHIRLPOOL ICE MAKER

Model WUI75X15HZ01

Near Bethany Beach, DE 19930

Frederick R.

Job Details: 12/03/2023

CX complaint is no ice. inspected/tested and could not verify complaint. Unit ran two full cycles and is working properly. Informed CX and left unit running per their request. Job is complete

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC5

Near Lewes, DE 19958

Frederick R.

Job Details: 12/03/2023

"CX complaint is unit not spinning out. COuldnt verify any error codes other than F7E5. Replaced valve per prior diagnosis. Went to test unit after calibration and wouldnt go into spin. Washplates just slowly spins and gets stuck. Lifter unit up and found gearcase oil all inside drip pan. Found slider completely worn out and oil all over it as welll as clutch, rotor and stator. Repaced slider from VS and installed clutch just to get CX up and running. Ordering gearcase, rotor/stator, clutch, slider and washplate. Repair need AIG auth. Cannot reschedule; ordrng 1 W10752187 (screw) and 1 W11393685 (gearcase) and 1 W10752283 (washplate) and 1 W10734521 (slider FRVS) and 1 W10734521 (slider) and 1 W10915700 (stator) and 1 W10754448 (clutch) and 1 W10915701 (rotor), used 1 W10734521 (SLIDER FRVS) from stock"

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US0HS05

Near Lewes, DE 19958

Frederick R.

Job Details: 12/03/2023

CX complaint is cooktop rust. Inspected and verified. Replaced cooktop from pre-id. Once together I tested and and adjusted flames to CX satisfaction. Did find rust on 4 burner heads so Im ordering those. Other than that the cooktop is working properly Cannot reschedule due to part availability.; ordrng 1 W10833886 (cap-burner) and 3 WP8286814 (burnr-head)s and 1 WP8286813 (burnr-head) and 1 W10811599 (burnr-head)

We serviced a

WHIRLPOOL OVEN

Model WFG550S0LZ4

Near Lewes, DE 19958

Frederick R.

Job Details: 12/03/2023

Replaced defective bottom oven panel per prior diagnosis. Inut is now repaired and is working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Arlington, VA 22206

Lloyd B.

Job Details: 12/03/2023

Cx complained the unit did not make ice. Installed new ice maker and cycled it. Job complete

We serviced a

JENN-AIR MICROWAVE

Model JMW3430DP03

Near Arlington, VA 22204

Lloyd B.

Job Details: 12/03/2023

Cx complained the unit has an error. Inspected the unit and found that the code is for stuck key error. Unit needs new console. Service declined. Job complete; ordrng 1 W11236885 (console)

We serviced a

MAYTAG DRYER

Model MEDB955FC2

Near Arlington, VA 22207

Lloyd B.

Job Details: 12/03/2023

Cx complained of a noise. Installed new pulley and tested and there is no longer any noise. Job complete

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC2

Near Dunn Loring, VA 22027

Lloyd B.

Job Details: 12/03/2023

Cx complained of a noise and of no hot water. Installed new valve and tested and there is no noise and hot water. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WOC95EC0AS00

Near Vienna, VA 22182

Lloyd B.

Job Details: 12/03/2023

"Cx complained of an error. Installed new control but the error persisted. The microwave also does not work and says feature unavailible. The unit began to bake but shut down. There are no codes in diagnostics. The bake, broil elements have continuity and the thermal fuse has less then 1 ohm, none shorted to ground. Turned the unit off for 5 min, waited a min and tried again but it still did not work. The wide board is what the microwave and oven have in common as well as the user interface. Please pre id mandatory parts and tech support must be called; ordrng 1 WPW10632435 (control) and 1 W10861736 (console) and 1 WPW10412514 (wide board)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Vienna, VA 22182

Lloyd B.

Job Details: 12/03/2023

Cx complained the unit did not operate. Inspected the unit and found a F8E4 error for float switch activated. There was very little water in the pan and I could not dupliace a leak. Explained how to load the unit. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Lewes, DE 19958

Frederick R.

Job Details: 12/03/2023

Replaced shelves per prior diagnosis. Beared weight down on bins while opening and closing and had no issue. Unit is repaired and is working as designed. Job is complete

We serviced a

WHIRLPOOL FREEZER

Model WRV986FDEM01

Near Townsend, DE 19734

Frederick R.

Job Details: 12/02/2023

"CX has a multitude of issues. no ice, no water dispense. inlet valve not sending water. IM does not work. Lights are intermitent but when they do work top and FC lights no good. Fans, compressor are all working. 12vdc going through pantry harness. Unit needs harness, led board and dispenser UI. CX wants to talk to whirlpool before proceeding because this unit is a replacement for a prior unit. CX did pay the $139 SC fee by check. Saving quote. Closing ticket in case CX does not call back"

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Wilmington, DE 19803

Frederick R.

Job Details: 12/02/2023

"Upon arrival found washplate siezed onto gearcase shaft. Used penetrating fluid and a dryer belt and was able to break washplate free within a few minutes. Replaced gearcase, basket, hub, washplate, splutch, capacitor, actuator and belt. After repair I calibrated unit and the tested it. The WM is now working properly. job is complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHW04

Near Baltimore, MD 21239

Drew B.

Job Details: 12/02/2023

cx complaint that unit is not dispencing ice. and icemaker is leaking into the bin. i found the icemaker to need replace whioch is causing ice to fuse together and break the coupler teeth.. replaced coupler and ordering icemaker W10873791 ans call to reschd.; ordrng 1 W10873791 (icemaker)

We serviced a

WHIRLPOOL DRYER

Model wed92hefw1

Near Towson, MD 21286

Drew B.

Job Details: 12/02/2023

replaced both parts and now no noise and operates.

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Towson, MD 21286

Drew B.

Job Details: 12/02/2023

cx complaint that unit had stopped mid cycle when arrived arrived found the unit to have proper 120v to the acu with the green lighjt blinking no action on fascia tho.. and attempted to replace fascia and the screen would light up but no words or actions also found issue with the strike engaging tjhe latch ordering the parts needed under the costco extended wrrnt all covered.; ordrng 1 W11457841 (strike) and 1 W11543994 (acu) and 1 W11394572 (latch)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Parkville, MD 21234

Drew B.

Job Details: 12/02/2023

cx complaint that unit is not dispencing water and found when filter out again great constant pressure and wa sable to replaced filter housing and insert filter back in and test full psi and never dropped and now appears to check good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Nottingham, MD 21236

Drew B.

Job Details: 12/02/2023

replaced nad unit filled with water in test 45 and rotated in test 57 unit is fuinctional today and allow time to cool to make ice.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS10

Near Alexandria, VA 22312

Lloyd B.

Job Details: 12/02/2023

Cx complained the freezer had no light. Inspected the unit and found that the light switch was frozen shut. Free'd the switch and made sure the gasket was sitting flush against the cabinet. Job complete

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Fairfax, VA 22031

Lloyd B.

Job Details: 12/02/2023

"Cx complained the unit did not operate Installed new lid latch and tested and the unit powers on, fills, locks, washes and drains. Job complete"

We serviced a

WHIRLPOOL FREEZER

Model WRX735SDHZ08

Near Bear, DE 19701

Frederick R.

Job Details: 12/02/2023

CX complaint is no freezer light. Inspected and verified. FOund FC module defective cause by a bad switch. Ordering new madule and switch. Cannot reschedule at this time due to part availability; ordrng 1 W11602886 (light) and 1 W11445850 (switch.)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHV08

Near Timonium, MD 21093

Drew B.

Job Details: 12/02/2023

cx complaint that unit is making loud humming buzzing sound. when arrived tested the fc fan and also damper compressor test. i found the unit to have npo cooling issues and also foudn the unit be vibrating from the condensor vibrating. will order w11553819 and layer the proper tubing to help linmit the noise vibrations.; ordrng 5 w11553819 (thermal mastic)s

We serviced a

WHIRLPOOL DRYER

Model WGD8620HW3

Near Timonium, MD 21093

Drew B.

Job Details: 12/02/2023

arrived and replaced the panel and the drum and still making a scrapping on the right side only. i found the unit be good on the left side and the panel is not flexing. but when you watch the side of the right panel does scrap and flex every rotation. will need reschd with contact durning M-F to contact wp but please email these notes to conatct email for their records so they can make any further actions needed beforehand.; saved tckt

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Springfield, VA 22152

Lloyd B.

Job Details: 12/02/2023

Cx complained the unit did not wash correctly. Installed new suspention and the tub no longer bounces. Job complete

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WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Springfield, VA 22153

Lloyd B.

Job Details: 12/02/2023

Cx complained of damage. Installed new console and there is no longer damage. Job complete

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MAYTAG REFRIGERATOR

Model MFF2055FRZ02

Near Lorton, VA 22079

Lloyd B.

Job Details: 12/02/2023

Cx complained of not cooling. Installed new fan and set the unit to factory settings. Job complete

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MAYTAG WASHER

Model MVW6230HW2

Near Alexandria, VA 22309

Lloyd B.

Job Details: 12/02/2023

Cx complained the unit did not drain. Installed new harness and tested ad it passed each step in diagnostics. Job complete

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MAYTAG FREEZER

Model MFI2269DRM01

Near Alexandria, VA 22315

Lloyd B.

Job Details: 12/02/2023

"Cx complained the unit did not make ice. Installed new ice maker and when connected, the unit called for water and began a harvest. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM04

Near Frederica, DE 19946

Frederick R.

Job Details: 12/02/2023

"Replaced control, switch and both LED mods. Reset power to unit and all lights are now working properly. Job is complete"

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JENN-AIR DBL WALL OVEN

Model JJW2830DP01

Near Potomac, MD 20854

Julian H.

Job Details: 12/01/2023

CX complaint about jack not reading proper temp & giving an f2e1 stuck key confirmed both errors on test F3e3 probe jack issue & console erased errors confirmed 239vac to control reset power both errors coming back again need parts; ordrng 1 W11236888 (console) and 1 W11220388 (jack-probe)

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KITCHENAID RANGE

Model KSEG950ESS0

Near Sparks Glencoe, MD 21152

Bernard M.

Job Details: 12/01/2023

"Replaced all parts, preheated to 350, unit reached temp without issues. Unit checks good"

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JENN-AIR OVEN

Model JJW3430WP02

Near Washington, DC 20003

Samuel R.

Job Details: 12/01/2023

cx compliant unit will not work.inspected untu and got error code f2e2.reset power and checked connections all checked good.testedf unit agfter reset and found control to have failed.replaced control and tested unit now workign properly

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ09

Near Newport News, VA 23602

Justin W.

Job Details: 12/01/2023

cx complaint unit not heating properl. checked unit to find unit is heating slowly takes. a few minutes to bring one cup of water to boil. high side sounds weak. ordering high side for repair.; ordrng 1 W10754299 (magnetron) and 1 W11545872 (transformer) and 1 W10850446 (capactr-mg) and 1 W11256462 (diode) and 1 W11574181 (thermostat)

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Odenton, MD 21113

Israel R.

Job Details: 12/01/2023

Customer complaint unit is displaying F3E0 error. Tested unit and the display is showing F3E0. I pulled unit out and tested the sensor and is reading 1080 ohms. Tested sensor at the board and is reading the same. Unit has bad board. Ordering board. Call customer whne part is available.; ordrng 1 W11620570 (control)

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KITCHENAID DISHWASHER

Model KDTE204KPS2

Near McLean, VA 22102

Christian C.

Job Details: 12/01/2023

Installed top rack tracks. Tested rack no issues.

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WHIRLPOOL COOKTOP

Model KCED600GBL01

Near Marriottsville, MD 21104

Brian R.

Job Details: 12/01/2023

checked parts this morning and noticed box was opened before but on bottom and part was damaged and dented and part will need to be reordered. called cx and left a detailed voicemail that part was damaged and will are ordering him a new one and will get him back on schedule assoon as we can. took pictures of box and part as well.; ordrng 1 W11083804 (Blower Re Order)

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KITCHENAID WINE CELLAR

Model KUWS24RSSS14

Near McLean, VA 22102

Christian C.

Job Details: 12/01/2023

Cx complaint unit is not cooling. Inspected unit fans working. Temps in unit avg 72. No frost pattern. Cx paid for service call.

We serviced a

MAYTAG WASHER

Model MVWB766FW1

Near Potomac, MD 20854

Julian H.

Job Details: 12/01/2023

5 YR WARRANTY CX complaint about unit randomly not responding to commands changing timing on cycles put unit on test mode I was able to confirmed error F2E1 stuck key on diagnostics remove console & found 5vdc from control need console asm also when I was testing unit on auto test found that gearcase is doing a really loud grinding noise from bearing & leaking a little oil from the bottom agitator is not coming out screw locked in need to be cut MUST BE SET AS 2 COUNTS GEARCASE REPLACEMENT; ordrng 1 W11550891 (agitator) and 1 W11393685 (gearcase) and 1 W11130359 (suspension) and 1 W10752187 (screw)

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WHIRLPOOL WASHER

Model WTW5700SW0

Near Martinsburg, WV 25403

Drew B.

Job Details: 12/01/2023

replaced lid switch tested unit fuinciotnal ans checks good.

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WHIRLPOOL MICROWAVE

Model KOCE500ESS22

Near Sterling, VA 20165

Jason A.

Job Details: 12/01/2023

30DAYCOSMETIC. CX complaint MW+O door dent & trim section not secured. See SDpics > JJ; ordrng 1 W11600216 (MW door SS) and 1 W11598202 (vent lower oven)

We serviced a

KITCHENAID OVEN

Model KSDG950ESS2

Near Sterling, VA 20165

Jason A.

Job Details: 12/01/2023

CX complaint DUAL fuel range NO OVEN ELEMENTS heat. Measured good resistance on all oven elements. Good voltage at terminal block. Checked thermal fuse is good & has 120VAC on each end when unit plugged in. Good voltage at ACU but relays not closing. CX paid in full. Part OOS > JJ; ordrng 1 W11100513 (ACU $225.67 )

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KITCHENAID OVEN

Model KSDB900ESS0

Near Severna Park, MD 21146

Eric W.

Job Details: 12/01/2023

installed new bake element and tested unit now heating up

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS01

Near Manakin-Sabot, VA 23103

Joseph D.

Job Details: 12/01/2023

Replace valve no leaking and unit sound within normal limits working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM03

Near Stafford, VA 22554

Tanner B.

Job Details: 12/01/2023

"CX Concern the unit not making ice, when it was it wasnt dispensing cubed/ crush correctly.. also a crack in liner .. IM cant find home position and the bin isnt engaging the auger motor correctly . needs new IM, IM BIN , auger, coupler and liner repair kit; ordrng 1 W11284458 (IM) and 1 482395 (liner repair) and 1 8201700 (liner repair) and 1 WPW10558423 (ice bin) and 1 w11671282 (auger motor) and 1 wpw10169511 (coupler)"

We serviced a

WHIRLPOOL DRYER

Model WET4024HW0

Near Pikesville, MD 21208

Justin S.

Job Details: 12/01/2023

cx says the unit is not activating the dryer. found the motor hums when the start button is pushed. spun the unit by hand while pushing the button and the unit starts the cycle and heats good. the unit needs the motor; ordrng 1 WPW10448901 (motor-drve) and 1 WP696426 (wheel)

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MAYTAG DISHWASHER

Model MDB8959SKB0

Near Catonsville, MD 21228

Justin S.

Job Details: 12/01/2023

replaced the vent ui control and gasket. ran the diagnostic. the unit is now good

We serviced a

AMANA RANGE

Model WGE550SOBW02

Near Charlottesville, VA 22903

Kyle A.

Job Details: 12/01/2023

Cx complaint of.oven being to hot. Found oven set to celcius. Did average and at 350 came out to be 354. Unit is now as designed.

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WHIRLPOOL DISHWASHER

Model WDT970SAHV0

Near Cockeysville, MD 21030

Emmanuel R.

Job Details: 12/01/2023

"Cs unit wont start a cycle, confirmed complaint. I found the door striker has come unsecured. I was able to reclip the striker and tested unit. Diagnostic cycle completed, no error codes. Unit is now working properly."

We serviced a

MAYTAG DRYER

Model MED3500FW0

Near Waldorf, MD 20602

Shawn D.

Job Details: 12/01/2023

replaced element and fuse noticed tco kit on top so had to install also then put back together and tested and unit is heating good. cx said vent did get cleaned so checked flow outside and seems good. unit is good to go

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Charles Town, WV 25414

Ken M.

Job Details: 12/01/2023

"Customer complaint is that the doors will not close properly. Inspection of the doors found that the left door is sagging towards the middle, causing the right door to drag and not close. Upper left hinge loosened and left door realigned. Hinge secured and doors tested. Doors are now opening and closing properly."

We serviced a

KITCHENAID REFRIGERATOR

Model KDTM604KPS1

Near Sykesville, MD 21784

Brian R.

Job Details: 12/01/2023

cx complaint is unit was running just fine and said she thinks one day then unit started and she had to open door and then unit just kept beeping and wouldnt start or run and was flashing a F8E4 code. thats for float switch stuck open or closed. tested and checked unit. had him turn breaker back on to unit. found a F9E2 F8E4 cleared codes and started a auto test and ran unit. unit she does wash dishes all the way and then wash advise her to leave some stuff on for soap. unit checks. job complete.

We serviced a

KITCHENAID MICROWAVE

Model KEMC378KSS01

Near Doswell, VA 23047

Thomas B.

Job Details: 12/01/2023

Cx complaint unit is not working properly inspected unit found the door strap is not working causing the microwave door to fall unable to service this part no longer available part number 4375330. Charged 90.00 for second unit.

We serviced a

JENN-AIR REFRIGERATOR

Model JS48NXFXDE01

Near Dayton, MD 21036

Brian R.

Job Details: 12/01/2023

cx complaint is right fridgee door at the top not shutting all the way. chcked unit and went over with them. unit not centered and all the way to the right and hinge is jamming on side trim piece and not letting door to close all the way. about 1 inch gap on left and flus on the right and she pointed out as well as top is sticking out more the bottom and unit is not level. advised as of now unit checks and its a instll issue. new home and they advised builder was out and they adjusted unit and told them issue is with door. took pictures of everything as well as hinge jammed against side wood rail. also of all gaps and areas. advisd unit needs to be centered and same space on both sides as well as be level from top to bottom and its a install issue and builder needs to adjust as we dont.

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