We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW06
Near Chester, VA 23831
John P.
Job Details: 12/01/2022
Installed compressor and control tested working as designed.
We serviced a
WHIRLPOOL OVEN
Model WEG515S0FS2
Near Chesterfield, VA 23832
John P.
Job Details: 12/01/2022
CX complaint that center of oven doesn't cook evenly that the outer edges of food she is cooking will over cook edges before middle is done.342356340368337368Average 351 advised CX unit is heating as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Staunton, VA 24401
Danny R.
Job Details: 12/01/2022
cant get to unit; schdld next appmnt for 12/2 FRI !
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS20EVMS0
Near Bowie, MD 20721
Shane B.
Job Details: 12/01/2022
cx complaint is the door not catching the mullion when closing. confirmed complaint. i found the bottom fo the door missing the bushing. it was broken and part of it was inside the door. i removed it. found lower door cams missing. cx hand one she found on the floor after another company worked on it. reinstalled the 1 door cam. installed a washer and small plastic bushing to make door work for now. ordering door cam and bushing. cx paid for all but labor. will pay 110 on return. schedule when parts are avialalbe.; ordrng 1 W11245157 (hing-bushg) and 1 WP12028505AP (ref dr closer cam)
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Carlisle, PA 17013
Andrew S.
Job Details: 12/01/2022
Per previous diag I was able to access and replace the valve and tub ring. i was unable to test unit due to being in the storage room of a RAC. Job complete
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Carlisle, PA 17013
Andrew S.
Job Details: 12/01/2022
Per previous diag I was able to access and replace the valve and tub ring. i was unable to test unit due to being in the storage room of a RAC. Job complete
We serviced a
WHIRLPOOL RANGE
Model KSDG950ESS1
Near Alexandria, VA 22305
Eric W.
Job Details: 12/01/2022
cx complant of the console is not working properly buttons not working installed new console and tested unit unit is now working properly
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Williamsburg, VA 23188
Lucas R.
Job Details: 12/01/2022
"upon arrivalfound terminal shorted at L1 to power cord, replaced terminal, installed new cord, tested, unit working as designed. physical damage exists.; ordrng 1 W10245259 (block-term LR/VS) and 2 WP3400029 (nut LR/VS)s, used 1 W10245259 (terminal LR/VS), and 2 WP3400029 (nut LR/VS) from stock"
We serviced a
KITCHENAID RANGE
Model KFEG504KPS3
Near Dillsburg, PA 17019
Sal R.
Job Details: 12/01/2022
CX complaint was that the unit was not heating correctly. I foun d that the with using a thermacoupling the unit is opperating as designed. I found CX was kkeping temps with old metal winding thermomitor. I was able to usea digital thermacoupling to show CX the swing in temps on new enargy efficant unit . I did calibrated the unit 15 degrees up per CX request. UNit is with in the 1st 30 days of ownership. UNit test good.
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC0
Near Seven Valleys, PA 17360
Sal R.
Job Details: 12/01/2022
"I was able to access and replace all parts. I then ran a test cycle and found the unit to be opperating as designed. UNit completed auto test and I found no further error codes in diag, UNit test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Middletown, DE 19709
Michael E.
Job Details: 12/01/2022
Replaced ice container as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM03
Near Washington, DC 20016
Samuel R.
Job Details: 12/01/2022
cx complaint unit is not cooling.inspected unit and could confirm cx complaint.checked unit and found compressor not to be coming.starter is working properly.unit will need a new compressor.W11547313 special order W11504431 59 tribles W11504416 15 tribles W11506621 56 tribles W11506635 100 tribles; ordrng 1 W11547313 (compressor) and 1 W11504416 (coupler) and 1 W11504431 (coupler) and 1 W11506621 (coupler) and 1 W11506635 (coupler)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDM04
Near Sterling, VA 20164
Jason A.
Job Details: 12/01/2022
CX complaint FRIDGE door sw broken. Verified issue. Replaced switch & test light works > JJ
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYM4
Near Virginia Beach, VA 23452
Austin D.
Job Details: 12/01/2022
cx complaint the top rack is not staying in place. checked the unit and found that the top rack parts are worn out to the point where the rack will not stay in place. ordering all rack parts needed to resolve the issue.; ordrng 4 WPW10350401 (adjsuters/wheels)s and 2 WPW10195623 (track)s and 2 WPW10195622 (stop clip)s and 2 WPW10505751 (wheel tub)s and 1 WPW10491331 (spray arm)
We serviced a
MAYTAG FREEZER
Model MBF1958FEZ02
Near Eldersburg, MD 21784
Brian R.
Job Details: 12/01/2022
checked unit after last repair and no frost or ice on rails and drawer went in and out smooth as can be after adjusting and lubing rails. replaced gasket and heated to form unit. advised cx to leave door shut the next 20-30 min so gasket will form and set. unit checks. job complete.
We serviced a
MAYTAG FREEZER
Model MBF1958FEZ02
Near Eldersburg, MD 21784
Brian R.
Job Details: 12/01/2022
checked unit after last repair and no frost or ice on rails and drawer went in and out smooth as can be after adjusting and lubing rails. replaced gasket and heated to form unit. advised cx to leave door shut the next 20-30 min so gasket will form and set. unit checks. job complete.
We serviced a
UNKNOWN HOOD
Model WVU37UC0FS1
Near Haymarket, VA 20169
Daniel J.
Job Details: 12/01/2022
lights not working removed cover panel found connectors not connect going to right side led plugged in tested both lights now working
We serviced a
UNKNOWN HOOD
Model WVU37UC0FS1
Near Haymarket, VA 20169
Daniel J.
Job Details: 12/01/2022
lights not working removed cover panel found connectors not connect going to right side led plugged in tested both lights now working
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Hyattsville, MD 20785
Shane B.
Job Details: 12/01/2022
replaced blower wheel and tested unit for cx. unit is working as designed.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Herndon, VA 20170
Richard B.
Job Details: 12/01/2022
"CX complant. Washe rnot working right. Prior diagnosis found unit needs control , Installed control and calibrated unit twice , Unit working as designed , Job completed, RB; ordrng 1 looklook (look look)"
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ0
Near Warrenton, VA 20187
Daniel J.
Job Details: 12/01/2022
light staying on when not in use replaced switch turned unit on and let heat and waitied lights went back off
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Carlisle, PA 17015
Fred G.
Job Details: 12/01/2022
with the help of AS we were able to replace the right hand RC door. heated gasket up to form it to the body of the unit. unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Laurel, MD 20723
Israel R.
Job Details: 12/01/2022
Installed starting device and capacitor. Unit is back to normal operations.
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS1
Near Sterling, VA 20165
Jason A.
Job Details: 12/01/2022
CX complaint DW leaks. Found leak water dripping at coupler of supply line. See SDpics. Tightened fitting & watched for drips > JJ
We serviced a
KITCHENAID COOKTOP
Model KCGS956ESS02
Near Oakton, VA 22124
Christian C.
Job Details: 12/01/2022
"Cx complaint flames have orange tips. Inspected unit found all burners have a bit of orange at the tips of the flames. Orifaces and regulator are on correct position. Ordering burner heads, oriface holders, and caps.; ordrng 1 WPW10639175 (oriface holder center) and 1 W10836409 (burner head center) and 1 W11173537 (oriface holder RF) and 1 W10631209 (burner head RF) and 1 W10674921 (oriface holder LF) and 1 W10674918 (oriface holder LR) and 1 W10674919 (oriface holder RR) and 1 WP8286815 (burner head LF) and 1 WP8286813 (burner head LR) and 1 WP8286814 (burner head RR) and 1 W10836474 (burner caps)"
We serviced a
KITCHENAID COOKTOP
Model KFDC500JSS01
Near ,
Justin W.
Job Details: 12/01/2022
cx complaint front two burners simmer too high. cx explained that he can bring the front two burners to a boil and then put it on simmer and the water will remain boiling for a long period of time while back two burners stop boiling and will simmer within a minute almost. checked unit to find lp orifices installed. called techline spoke to Travis sr7734877562 unit working as designed
We serviced a
KITCHENAID COOKTOP
Model KFDC500JSS01
Near ,
Justin W.
Job Details: 12/01/2022
cx complaint front two burners simmer too high. cx explained that he can bring the front two burners to a boil and then put it on simmer and the water will remain boiling for a long period of time while back two burners stop boiling and will simmer within a minute almost. checked unit to find lp orifices installed. called techline spoke to Travis sr7734877562 unit working as designed
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Arlington, VA 22201
Emmanuel R.
Job Details: 12/01/2022
"Cs water filter wont come out, confirmed complaint. I found the water pressure was holding filter in place but once got it out it worked fine. Customer didnt want to replace the filter head since this one isnt leaking or broken. Installed new water filter and had the customer take it out and reinsert it so she can have a feel for it. Collected for svc call."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Midlothian, VA 23114
Jerod R.
Job Details: 12/01/2022
"tested unit unit is not cycling properly , themistors are with in reason able range, control not allowing adjustment to 2 highest or highest setting , ordered new control; ordrng 1 W11594670 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Carlisle, PA 17013
Andrew S.
Job Details: 12/01/2022
"Per previous tech I was able to access and repalce the control, harness and thermistor. I was unable to test the unit due to it being in the storage room of a RAC. job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDW09
Near Derwood, MD 20855
Julian H.
Job Details: 12/01/2022
CX complaint about light not turning on on RC found that switch just separated & broke (not caused by CX) replaced switch with preid & light working again
We serviced a
WHIRLPOOL DRYER
Model WED92HEFW1
Near Arlington, VA 22207
Emmanuel R.
Job Details: 12/01/2022
"Cs unit is making a loud noise when he turns it on, confirmed complaint. Found the the rollers wheels are at fault.Replaced all 4 roller wheels and tested unit. Unit is now working properly. Collected $291.64. I used 2 of the pre-id roll wheels from po.#637138 and two roller wheels from van stock.; ordrng 1 looklook (I used 2 roller wheels from po#637138 that was a no show.), used 4 WPW10314173 (roller wheels) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Harrisonburg, VA 22802
Danny R.
Job Details: 12/01/2022
i checked tohe fuses and elelemnt they aarent getting power . timer is making wierd noises and motor hums will need thwse parts; ordrng 1 279827 (motor) and 1 W10846428 (timer) and 1 WPW10117655 (push to start) and 1 WPW10476828 (control)
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QMS02
Near Owings, MD 20736
Shawn D.
Job Details: 12/01/2022
"cx comlpaint unit is no longer cooling caled kitchen aid and they said to vacume out coils so he did and did not work said compressor will run for 5 econds then turn offf. inspected unit then turnd it on and compressor did not start, cyced power and tried again compressor started ran for a couple seconds then turned off. inverter has 3.3vdc to the small wires and 120 to the black and hwite wire on inverter. inverter has to be the issue. fixed inveter and tested now compressor stays running and temps are drpping. collected for service fee. unit is good"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Rockville, MD 20852
Julian H.
Job Details: 12/01/2022
CX complaint about unit taking almost half an hour to end cycle when is only 1 min left on display put unit on test mode no errors found but when unit was doing final spin drain pump vibrates & hums really loudly pump is causing cycle not to drain properly & extend lenght of cycle need part; ordrng 1 W11458345 (drain pump) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Norfolk, VA 23503
Carl A.
Job Details: 12/01/2022
"cx complaint of unit not working,checked unit to find error code F4E3,F7E1,found sump and motor to have failed,installed pre id part and found there to be a defect in the seal reordering sump and motor; ordrng 1 W11025157 (Dishwasher Pump & Motor)"
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Leesburg, VA 20176
Ricky E.
Job Details: 12/01/2022
6-4 the unit has a mismatch between the ui and appliance manager boards.. unit will need parts...; ordrng 1 w11598200 (appliance manager) and 1 w11600643 (ui assy)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Arlington, VA 22204
Eric W.
Job Details: 12/01/2022
we went to install compressor and found 3 way valve was unpluged tryed to plug in it will not go called tec line and sent pic of plug got
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Arlington, VA 22204
Eric W.
Job Details: 12/01/2022
we went to install compressor and found 3 way valve was unpluged tryed to plug in it will not go called tec line and sent pic of plug got
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Fallston, MD 21047
Neil H.
Job Details: 12/01/2022
7735177766CALLED TECH LINE EXPLAINED THE REPLACEMENT OF DRAIN EXT AND STEAMING THE DEFROST DRAIN AND RUNNING WIRE THROUGH THE DRAIN AND FOAM COMING OUT OF BACK END AND CX STILL HAVING THE LEAKING AND OVER FLOW OF THE FF DRAIN PAN.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Fallston, MD 21047
Neil H.
Job Details: 12/01/2022
7735177766CALLED TECH LINE EXPLAINED THE REPLACEMENT OF DRAIN EXT AND STEAMING THE DEFROST DRAIN AND RUNNING WIRE THROUGH THE DRAIN AND FOAM COMING OUT OF BACK END AND CX STILL HAVING THE LEAKING AND OVER FLOW OF THE FF DRAIN PAN.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Alexandria, VA 22303
Lloyd B.
Job Details: 12/01/2022
"Cx complained the unit did not operate correctly. Installed new control and after calibration, tested in diagnostics and it now operates as designed. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Herndon, VA 20170
Richard B.
Job Details: 12/01/2022
"CX complant. Washer dosent work. Installed motor and capaciter from last diagnosis and tested unit. Unit still doing same thing. Grunts once and stops. Ordering lower harness . Further work needed, RB; ordrng 1 W11643701 (harness lower)"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Carlisle, PA 17013
Andrew S.
Job Details: 12/01/2022
Per previous diag I was able to access and replace the valve and tub ring. i was unable to test unit due to being in the storage room of a RAC. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Quinton, VA 23141
Jonathon C.
Job Details: 12/01/2022
"cx complaint, no ice. replaced optix. tested in test 15. unit working as designed, job is complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM
Near Waynesboro, VA 22980
Danny R.
Job Details: 12/01/2022
unit checks ok nothing wrong with you checks ok;
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Manakin-Sabot, VA 23103
Jerod R.
Job Details: 12/01/2022
"tested unit found unit had clogged filter advised customer , that with new construction in the area main lines are being open and filters will clog till construction is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Stone Ridge, VA 20105
Ricky E.
Job Details: 12/01/2022
"installed parts, unit cks ok"
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near Ashburn, VA 20148
Ricky E.
Job Details: 12/01/2022
"customer stated that the unit element clop was broken. verified issue and replaced the klip, unit ckso9k.."
We serviced a
WHIRLPOOL RANGE
Model KSDG950ESS1
Near Chestertown, MD 21620
Alexander W.
Job Details: 12/01/2022
"Installed part per previous diag tested unit, unit is now operating as designed job is complete cx paid remaining balance by CC"
We serviced a
KITCHENAID ICE MAKER
Model Kuis18nnts3
Near Huntingtown, MD 20639
David J.
Job Details: 12/01/2022
"CX complaint after performing clean cycle unit stopped working correctly. Arrived today and unit was powered on. There was ice on the plate but small ships of ice and water in the ice bin. Circulation pump was working correctly and running water over the plate, but could not get the drain pump to drain water out of bin tried forcing a drain but would not work. Unit needs both Yvette thermistor and Ben thermistor as well as a drain pump. Quoted CX for repair and he will let us know within 30 days. CX paid 120 for service call.; ordrng 1 W11566407 (Res drain pump)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Forest Hill, MD 21050
Neil H.
Job Details: 12/01/2022
CX WAS TOLD BY WHIRLPOOL OVER THE PHONE UNIT WAS UNDER WARRANTY I EXPLAINED UNIT OVER 2 YEARS OLD AND OUT OF WARRANTY AND THE ADJUSTER SP DOESN'T RELATE TO THIS UNIT CX DECLINED AND WORK
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Forest Hill, MD 21050
Neil H.
Job Details: 12/01/2022
CX WAS TOLD BY WHIRLPOOL OVER THE PHONE UNIT WAS UNDER WARRANTY I EXPLAINED UNIT OVER 2 YEARS OLD AND OUT OF WARRANTY AND THE ADJUSTER SP DOESN'T RELATE TO THIS UNIT CX DECLINED AND WORK
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5PVEXWS00
Near Washington, DC 20002
Mitchell H.
Job Details: 12/01/2022
cx complaint unit not dispensing water well. instlled valve and tested. unit working as desinged. job completed.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near New Castle, DE 19720
Andrew W.
Job Details: 12/01/2022
"Per prior tech and sticky note, arrived to unit and called WPTL. checked for error codes before testing and found F7E7 motor not reaching target RPM. Called WPTL and spoke to Bruce SR#7735178022. Per WPTL cleared error code and tested unit manually and automatically. error code did not reoccur and unit completed tests without issue. Per WPTL checked wire harness at actuator and drain pump and did find the cover for the drain pump at the connector broken off but wires were still intact on connection. per WPTL lower harness should be replaced. Gearcase, motor, belt, and actuator were not recommended at this time but will use on return visit in case there is still an issue after replacing lower harness. cannot reschedule due to 0 stock in UM.; ordrng 1 W11545744 (lower harness)"
We serviced a
UNKNOWN HOOD
Model WVU37UC0FS1
Near Haymarket, VA 20169
Daniel J.
Job Details: 12/01/2022
lights not working removed cover panel found connectors not connect going to right side led plugged in tested both lights now working
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Strasburg, VA 22657
Ezra M.
Job Details: 12/01/2022
"no heat. found tco failed,not sending voltage toheater. replaced tco, tested, heating normally"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Colonial Heights, VA 23834
Chris B.
Job Details: 12/01/2022
cx comp unit will squeel really loud insp unit could not duplicated noie did find rubber on belt gaurd did replaced belt and splutch tested unit working as desighned if cx call back unit will need gear case
We serviced a
AMANA DRYER
Model NED4655EW1
Near Bealeton, VA 22712
Robert W.
Job Details: 12/01/2022
Cx Complaint is the unit isnt starting. Inspected unit and found the door switch has failed keeping unit from staring up bye pass switchg and unit still not starting found thermal fuse failed.; ordrng 1 WP3392519 (Thermal fuse) and 1 WPW10237959 (Door switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM01
Near Laurel, MD 20708
Israel R.
Job Details: 12/01/2022
"Customer complaint unit is not cooling, I found the refrigerators off i plugged it in and the compressor starts and hums then shuts off the unit has a locked compressor. Unit needs compressor, couplers and process stud scheduled with office for repair.; ordrng 1 W11370574 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506635 (coupler) and 1 W11506619 (coupler)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Ashburn, VA 20147
Ricky E.
Job Details: 12/01/2022
"installed parts, unit cks ok..."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Street, MD 21154
Neil H.
Job Details: 12/01/2022
COMPLAINT WAS LOW ICE PRODUCTION NO ERRORS ICE FAN STRONG FILL TEST GOOD CX SAID THEY REMOVED MOST OF THE ICE EXPLAINED THAT THAT IT TAKES 72 HOURS TO FULLY FILL BEEN IF NOT USED BUT THEY HAVE ASSISTED LIVING HOUSE AND MANY PEOPLE WORK AND LIVE HERE TOLD CX TO USE MAX ICE AND MAX COOLING TO MAKE MORE ICE FASTER. BUT UNIT GOOD AND ICE MAKER GOOD.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDM04
Near Sterling, VA 20164
Jason A.
Job Details: 12/01/2022
CX complaint FRIDGE door sw broken. Verified issue. Replaced switch & test light works > JJ
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Rochelle, VA 22738
Eric F.
Job Details: 12/01/2022
"5407185657 Wife Cell4349807458 Husband Work#Ordering components to address crush damage to unit. Motor receiving power but non functional, blower wheel seized on motor shaft. Ordering motor, blower wheel and control incase it has been damaged by electrical feedback. UI mounting tabs broken by crush damage, potential damage to harness from crush damage. Job will be a near complete dryer rebuild, requesting 2 count cabinet replacement time, requesting job be put on me at end of the day. ; ordrng 1 W11364931 (motor) and 4 49621 (foot)s and 2 W11315726 (panel)s and 2 W10653662 (foam pad)s and 1 W11215531 (base) and 1 W11491749 (front panel) and 1 W10908007 (medallion) and 1 WPW10460919 (top) and 1 W11384512 (console) and 1 W11310055 (harns-wire) and 1 W11310027 (bracket) and 1 W10208198 (bracket) and 1 W11299300 (bulkhead) and 1 W10673493 (bulkhead) and 1 WPW10211911 (housing) and 1 WP697772 (blower wheel) and 1 W11512515 (control) and 1 look and 1 WPW10211911"
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS08
Near Kensington, MD 20895
Roberto I.
Job Details: 12/01/2022
Cx complaint frost build up on evap cover. Confirmed light overfrost on evap
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Shepherdstown, WV 25443
Ken M.
Job Details: 12/01/2022
Customer complaint is that the unit is still leaking from the front underneath. Ran the unit with a load of small towels to see if putting the unit under stress would cause the leak. Was not able to produce the visible leak that the customer is experiencing. Issue is internal where I cannot currently access to determine the source of the problem. Will need a 2nd tech to remove the full size dryer from on top. Adding dispenser assy and valve hose as pre-id's. Will contact Whirlpool Tech Support on return visit when there is something to report and there is full access to the unit.; ordrng 1 W11524103 (dispenser assy) and 1 W11316599 (hose) and 1 look (look)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Beaverdam, VA 23015
Eric F.
Job Details: 12/01/2022
"Confirmed cx complaint unit intermittently leaking from left side of door. Found door mounting bracket intermittently allowing water through cabinet and down left side of unit. Cx mounting unit from top brackets, side brackets not in use. Sealed brackets with clear food grade silicone to prevent water accumlation that passses through either side. Documented job with techline."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Lexington Park, MD 20653
David J.
Job Details: 12/01/2022
CX complaint as soon as they turn on the oven air codes for low speed fan pop-up. After previous text visit he had found the unit need a new blower fan that it was causing the air code and preventing customer from using the oven properly. arrive today called unit from wall And removed all bar fan. Replace with new blower fan and tested unit before installing and found on low speed and high speed fan. Both blows in diagnostic mode. Placed unit back in cabinets after making hooks to hold powerline on back wall. Tested unit on a bake cycle at 350° Unit was preheating as intended. Unit is now working job complete
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Lexington Park, MD 20653
David J.
Job Details: 12/01/2022
CX complaint as soon as they turn on the oven air codes for low speed fan pop-up. After previous text visit he had found the unit need a new blower fan that it was causing the air code and preventing customer from using the oven properly. arrive today called unit from wall And removed all bar fan. Replace with new blower fan and tested unit before installing and found on low speed and high speed fan. Both blows in diagnostic mode. Placed unit back in cabinets after making hooks to hold powerline on back wall. Tested unit on a bake cycle at 350° Unit was preheating as intended. Unit is now working job complete
We serviced a
MAYTAG DRYER
Model MEDB855DC3
Near Berryville, VA 22611
Ezra M.
Job Details: 12/01/2022
"squealing noise during cycle. found idler pulley failing, not spinning properly."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near North East, MD 21901
Alexander W.
Job Details: 12/01/2022
Cx stated long fill or no fill. Inspected tested and verified cx complaint found capacitor defective leaking oil ordering capacitor and sched for Tuesday the 13th; ordrng 1 W11395618 (Capacitor)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204GPS1
Near Gloucester, VA 23061
Justin W.
Job Details: 12/01/2022
arrived to find incorrect model number. advised cx to call lowes contract and have us dispatched under correct mod serial. cx agreed
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Staunton, VA 24401
Danny R.
Job Details: 12/01/2022
cant get to unit; schdld next appmnt for 12/2 FRI !
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ
Near Virginia Beach, VA 23456
Austin D.
Job Details: 12/01/2022
cx complaint the unit is not turning on. checked the unit and found that the fuse was blown. replaced the fuse and tested the unit multiple times. unit is good to go.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Catonsville, MD 21228
Robert L.
Job Details: 12/01/2022
"cx complaint noise and burner smell, found belt cover screw had fallen out and was rubbing cam pulley, removed old belf and cleaned cam and pulley installed new b elt, recalibrated and tested all ops ok, ordering new cover and screws; ordrng 1 W11409708 (belt shield) and 2 WP22001995 (screw)s"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Beltsville, MD 20705
Andrew H.
Job Details: 12/01/2022
"Cx complaint is unit is not spinning water out. Entered unit into diagnostic mode, found F7E7 (motor unable to reach target RPM), F7E1 (basket speed fault). Ran automatic test cycle, unit did not shift into spin. Inspected underside of unit, found belt tearing, gearcase shaft separating, clutch installed incorrectly. Also found excessive play between basket and wash plate, indicating worn hub drive. Unit wil need new gearcase, belt, hub, washplate. Built quote for full repair, cx decided not to go forward with full repair, collected payment for service call."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Powhatan, VA 23139
Jerod R.
Job Details: 12/01/2022
replaced ordered parts and tested unit is now fully funnctional and working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYM4
Near Virginia Beach, VA 23452
Austin D.
Job Details: 12/01/2022
cx complaint the top rack is not staying in place. checked the unit and found that the top rack parts are worn out to the point where the rack will not stay in place. ordering all rack parts needed to resolve the issue.; ordrng 4 WPW10350401 (adjsuters/wheels)s and 2 WPW10195623 (track)s and 2 WPW10195622 (stop clip)s and 2 WPW10505751 (wheel tub)s and 1 WPW10491331 (spray arm)
We serviced a
WHIRLPOOL DRYER
Model WED8127LW1
Near Conway, SC 29527
Jason T.
Job Details: 12/01/2022
"Installed UI-Panel, tested all unit functions for proper operation...working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED8127LW1
Near Conway, SC 29527
Jason T.
Job Details: 12/01/2022
"Installed UI-Panel, tested all unit functions for proper operation...working as designed."
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Chesapeake, VA 23323
Branden R.
Job Details: 12/01/2022
came out to replace parts on unit disassembled and replace sump and pump tested unit and everything tested good unit is runnnig as dsigned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near North East, MD 21901
Alexander W.
Job Details: 12/01/2022
Cx stated one led is out entirely and the other is dim inspected tested and verified cx complaint found both modules defective ordering another module to get both of the modules replaced at the same time. Ordering an additional module resched when parts received. ; ordrng 1 W11527432 (Module)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Gloucester, VA 23061
Justin W.
Job Details: 12/01/2022
cx complaint no ice. checked unit to find error code e5 on ice maker. reset unit by unplugging and plugging back in confirmed ice maker completed harvest. found ice maker fill line frozen. ohmed out heater at 60 ohms. thawed line and ran test 45 to fill. ice maker filled. advised cx to give 3-5 hours for first dispatch and 2-3 days to fill bin. advised to call back if ice maker remains inoperable. unit working as designed
We serviced a
WHIRLPOOL WASHER
Model ????
Near Virginia Beach, VA 23451
Austin D.
Job Details: 12/01/2022
unit was a GE appliance. advised her the unit is a brand we dont service.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Virginia Beach, VA 23452
Austin D.
Job Details: 12/01/2022
cx complaint the unit is not draining. checked the unit and ofund a c logged drain filter. removed all debri and tested operation. unit is running as designed. no error showed after clearing drain.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC36QMS02
Near Midlothian, VA 23113
Jerod R.
Job Details: 12/01/2022
"tested unit unti has bad controls , tested unit power being cut and returns every 20 sec , ordered new control; ordrng 1 W10818296 (cntrl-elec) and 1 WP2259350 (cntrl-elec)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Rockville, MD 20852
Julian H.
Job Details: 12/01/2022
CX complaint about unit taking almost half an hour to end cycle when is only 1 min left on display put unit on test mode no errors found but when unit was doing final spin drain pump vibrates & hums really loudly pump is causing cycle not to drain properly & extend lenght of cycle need part; ordrng 1 W11458345 (drain pump) and 1 LOOK (LOOK)
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Mount Airy, MD 21771
Brian R.
Job Details: 12/01/2022
"replaced timer and let unit run while working on other unit and unit timed down., unit checks now. job complete."
We serviced a
JENN-AIR MICROWAVE
Model JMW3430IL03
Near Suffolk, VA 23436
Anthony D.
Job Details: 12/01/2022
cx complaint unit randomly shuts off like the breaker is tripping but does not trip breaker tried to duplicate issue for 20minutes with cx was unable to duplicate called techline spoke to rob was advised was advised that if issue is unable to be replicated unit is working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Carlisle, PA 17015
Fred G.
Job Details: 12/01/2022
with the help of AS we were able to replace the right hand RC door. heated gasket up to form it to the body of the unit. unit now checks good.
We serviced a
MAYTAG WASHER
Model MVWC465HW
Near Staunton, VA 24401
Danny R.
Job Details: 12/01/2022
cant get to unit; schdld next appmnt for 12/2 FRI !
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Stafford, VA 22554
Tanner B.
Job Details: 12/01/2022
"Installed new drive motor, splutch and belt. recalibrated unit and ran diag.. unit still wobbling and making noise, needs new gearcase.; ordrng 1 W11449840 (gearcase) and 1 2ct (2ct) and 1 look (look)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Virginia Beach, VA 23454
Austin D.
Job Details: 12/01/2022
repalced the valve and tested operation. unit is running as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Virginia Beach, VA 23454
Austin D.
Job Details: 12/01/2022
repalced the valve and tested operation. unit is running as designed.
We serviced a
WHIRLPOOL ICE MAKER
Model GI15NDXZS2
Near North East, MD 21901
Alexander W.
Job Details: 12/01/2022
Cx complaint unit not making any ice inspected tested but cannot verify cx complaint unit is making ice and watched it dump two trays of ice. Unit is working as designed job is complete.
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near Middletown, DE 19709
Michael E.
Job Details: 12/01/2022
CX complaint: front left burner starts puffing when it gets hot. Tested and verified complaint. Ordering front left flame spreader. Scheduled next visit for 12/8 any time.; ordrng 1 W11436986 (flame spreader)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Gloucester, VA 23061
Justin W.
Job Details: 12/01/2022
cx complaint lights flickering. checked unit to find serial outside of service pointer. charged cx 120 diag and 45 for labor. jumpered over fc led and lower right side led. lights came back on. cx paid in full with card
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Rochelle, VA 22738
Eric F.
Job Details: 12/01/2022
"5407185657 Wife Cell4349807458 Husband Work#Ordering components to address crush damage to unit. Motor receiving power but non functional, blower wheel seized on motor shaft. Ordering motor, blower wheel and control incase it has been damaged by electrical feedback. UI mounting tabs broken by crush damage, potential damage to harness from crush damage. Job will be a near complete dryer rebuild, requesting 2 count cabinet replacement time, requesting job be put on me at end of the day. ; ordrng 1 W11364931 (motor) and 4 49621 (foot)s and 2 W11315726 (panel)s and 2 W10653662 (foam pad)s and 1 W11215531 (base) and 1 W11491749 (front panel) and 1 W10908007 (medallion) and 1 WPW10460919 (top) and 1 W11384512 (console) and 1 W11310055 (harns-wire) and 1 W11310027 (bracket) and 1 W10208198 (bracket) and 1 W11299300 (bulkhead) and 1 W10673493 (bulkhead) and 1 WPW10211911 (housing) and 1 WP697772 (blower wheel) and 1 W11512515 (control) and 1 look and 1 WPW10211911"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Boiling Springs, PA 17007
Andrew S.
Job Details: 12/01/2022
Per previous diag I was able to access and replace the drip tray and FC LED. I then tested the unit and found that it is now functioning as intended. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS4
Near Lusby, MD 20657
David J.
Job Details: 12/01/2022
Complaint unit will not continue to heat. After previous tech visit they had stated to replace fan board. Installed new board and found was still not working. Inspected harness and found it was not seated all the way on connector of main board. Fan is now working but unit doesnt continue to heat after 15 seconds. Found cooling fan to not move either. After seating harness it now works. Called Techline and waited on hold for 30 minutes SR#7735177156. Came to conclusion after testing voltage at P4-1 to ground and had 119vac. Tested voltage at transformer during heat cycle and had 122vac. Found two wires on harness not connected to control all the way. Unit needs new transformer. Ordering for return visit. ; ordrng 1 W11628655 (Transformer)