We serviced a
WHIRLPOOL WASHER
Model WTW6120HC0
Near Chesapeake, VA 23321
Zachery R.
Job Details: 12/01/2022
"cx complaint unit making loud noises and clothes super wet at endf of cycle, checked unit, no faults present. checked gearcase, come to find oil leaking from bearing onto clutch and motor, ordering all parts to complete repair. advised cx to try lighter loads until repair is complete. and she will be contacted for return visit. cx within 8 week grace period.; ordrng 1 W11449840 (gearcase) and 1 W10721967 (clutch) and 1 W11239857 (belt) and 1 W10752283 (washplate) and 1 W11396716 (suspension)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ07
Near Chesterfield, VA 23832
John P.
Job Details: 12/01/2022
"CX complaint unit not heating food on plate evenly, CX stated that the outer perimeter of the plate will heat but not the center, performed out put test per tech sheet and water was 114 after heating 70 degree water for 1 min per tech sheet unit is in range."
We serviced a
KITCHENAID COOKTOP
Model KFDC500JSS01
Near ,
Justin W.
Job Details: 12/01/2022
cx complaint front two burners simmer too high. cx explained that he can bring the front two burners to a boil and then put it on simmer and the water will remain boiling for a long period of time while back two burners stop boiling and will simmer within a minute almost. checked unit to find lp orifices installed. called techline spoke to Travis unit working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Columbia, MD 21044
Robert L.
Job Details: 12/01/2022
"installed ui and main control, unit was clear and cx treated area again while i was there,tested all ops ok"
We serviced a
MAYTAG WASHER
Model MVWC465HW
Near Staunton, VA 24401
Danny R.
Job Details: 12/01/2022
cant get to unit; schdld next appmnt for 12/2 FRI !
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS1
Near Midlothian, VA 23112
John P.
Job Details: 12/01/2022
"CX complaint unit not working checked unit found bad wash motor.F9e1 f7e1, ; ordrng 1 W11416362 (Sump)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HBS03
Near Indian Head, MD 20640
Robert A.
Job Details: 12/01/2022
Cx complaint that the unit is not cooling. I inspected the unit to confirm the complaint. I found the compressor is not running. It just buzzes and stop every few minutes. I replaced the start device and it did not same thing. The unit needs atleast a new compressor. I'm ordering a compressor kit and evap for the return visit.; ordrng 1 W11598434 (evap) and 1 W11574734 (compressor)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204GPS1
Near Gloucester, VA 23061
Justin W.
Job Details: 12/01/2022
arrived to find incorrect model number. advised cx to call lowes contract and have us dispatched under correct mod serial. cx agreed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM3
Near Middletown, PA 17057
Fred G.
Job Details: 12/01/2022
"cx complaint unit is leaking. inspected unit and found when unit was washing it was leaking from the middle of behind the front panel on door. removed panel and found water was splashing over the tub. i then found the unit was leaning forward. i also noticed door vent gasket was leaking as well. unit no longer spills over edge of tub, but vent gasket needs replaced. ordering gasket. cx paid in full $48.00."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Quinton, VA 23141
Jonathon C.
Job Details: 12/01/2022
"cx complaint, no ice. replaced optix. tested in test 15. unit working as designed, job is complete."
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near West Manchester Township, PA 17408
Drew B.
Job Details: 12/01/2022
"cx complaint that unit i not stoped spinning then went from spin to wash back again and again.. and the making noise, when arrived powered unit on ran test 52 after not seeing any codes stored to recalibrate then run test 51 no nissues and then checks good"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC36QMS02
Near Midlothian, VA 23113
Jerod R.
Job Details: 12/01/2022
"tested unit unti has bad controls , tested unit power being cut and returns every 20 sec , ordered new control; ordrng 1 W10818296 (cntrl-elec) and 1 WP2259350 (cntrl-elec)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Chantilly, VA 20152
Daniel J.
Job Details: 12/01/2022
unit not producing ice test 46 e5 error test 56 passed test 36 fan motor stayed the same test 57 passed thermistor and heater test 01 passed no blockage on evap ordering fan ice maker and valve ran filll test no water enter; ordrng 1 W10846539 (fan) and 1 W11482383 (dual valve) and 1 W11579560 (icemaker) and 1 W11087201 (heater)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ07
Near Chesterfield, VA 23832
John P.
Job Details: 12/01/2022
"CX complaint unit not heating food on plate evenly, CX stated that the outer perimeter of the plate will heat but not the center, performed out put test per tech sheet and water was 114 after heating 70 degree water for 1 min per tech sheet unit is in range."
We serviced a
WHIRLPOOL DRYER
Model WGD7120HC1
Near Middletown, DE 19709
Michael E.
Job Details: 12/01/2022
Fascia is not on my van and CX did not recieve in mail.; ordrng 1 W11419059 (Fascia)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Gloucester, VA 23061
Justin W.
Job Details: 12/01/2022
cx complaint no ice. checked unit to find error code e5 on ice maker. reset unit by unplugging and plugging back in confirmed ice maker completed harvest. found ice maker fill line frozen. ohmed out heater at 60 ohms. thawed line and ran test 45 to fill. ice maker filled. advised cx to give 3-5 hours for first dispatch and 2-3 days to fill bin. advised to call back if ice maker remains inoperable. unit working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADW9
Near Lexington Park, MD 20653
David J.
Job Details: 12/01/2022
CX complaint unit will not wash. Arrived to unit and tested and found unit fills with water and then will sit and do nothing was able to force a drain unit drain correctly. Inspected harness underneath unit and found no rips wires unit is going to need a new sump assembly returning with control as well. Just in case that way next visit job is complete.; ordrng 1 W11025157 (Sump assembly) and 1 W11084121 (Turbidity sensor) and 1 W10906426 (Control)
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Strasburg, VA 22657
Ezra M.
Job Details: 12/01/2022
"no heat. found tco failed,not sending voltage toheater. replaced tco, tested, heating normally"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Pasadena, MD 21122
Alexander D.
Job Details: 12/01/2022
"cx complaint wheel broke off upper dishrack. inspected unit and verified complaint. called office to make sure repair would be covered because no date of purchase in entitlement search and was advised we can add a couple weeks to actual goods issue date. replaced adjusters. tested unit, unit is now working properly"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334GPS0
Near Fulton, MD 20759
Israel R.
Job Details: 12/01/2022
F2E1 Stuck key. Customer complaint unit is not starting. Customer said that she starts the washer and then walks away and when she comes back the unit has not wasehd or started. I ran teste found F2E1 UI test passed after the test the unit displayed F6E6 is not even a code that is listed. I got into the test again and the only thing was the F2E1 error code again. I ran test againa and did not not get any erro codes and completed the cycle. every time. Unit is working fine. Quoted fro 110 labor for UI and control but unit is working.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Clarksburg, MD 20871
Ricardo S.
Job Details: 12/01/2022
New home.. the stove missing the middle burner.. order part; ordrng 1 w11475513 (burner middle)
We serviced a
MAYTAG DRYER
Model MED5630HW
Near Ellicott City, MD 21042
Robert L.
Job Details: 12/01/2022
"cx complaint unit makeing scrapping rumble sound, she had vent cleaned for 2 time in 6 monthes, found bloweer layer with ling, cleared all lint and cleaned blower, all noises normal, tested all pos ok"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Rockville, MD 20850
Julian H.
Job Details: 12/01/2022
CX complaint about water level no proper when on deep fill max clothing with dry spots & bleach no dissolving well when next cycle is run put unit on test mode no errors test valves & all components individually no issues then ran a calibration cycle tested on deep fill max unit filled all the way up working as designed
We serviced a
MAYTAG WASHER
Model MVWC416FW0
Near Mount Airy, MD 21771
Brian R.
Job Details: 12/01/2022
replaced parts ordered and recalibrated unit as well as ran auto test. unit now checks. job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Chantilly, VA 20152
Richard B.
Job Details: 12/01/2022
"CX complant. Door falls down .Inspected unit and found door falls down if not supported,.Heater has stainless steel gromets indicating unit has updated heater . Unit will need left and right hinges. Advised CX until hinges are replaced door should be supported if opening and closing . Further work needed .Not in stock RB; ordrng 1 W11573703 (hunge left) and 1 W11573702 (hinge right)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Spotsylvania Courthouse, VA 22551
Eric F.
Job Details: 12/01/2022
"Confirmed cx complaint unit making excess vibrating noise, door handles loose. Tightened handles. Found condensor fan vibrating due to unit not being properly level. Leveled unit, tested unit, unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FTS00
Near McLean, VA 22101
Emmanuel R.
Job Details: 12/01/2022
"Cs door arent sealing properly, confirmed complaint. I found all 3 door gaskets are torn and in bad shape. LH,RH rc doors and fc door . Icicles and frost building up. Also the icemaker is not making ice. Customer would like to replace all the gaskets and icemaker. Collected payment in full.; ordrng 2 8201809 (gasket-fip)s and 1 2309216 (gasket-fip) and 1 WPW10277450 (icemaker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Gloucester, VA 23061
Justin W.
Job Details: 12/01/2022
cx complaint lights flickering. checked unit to find serial outside of service pointer. charged cx 120 diag and 45 for labor. jumpered over fc led and lower right side led. lights came back on. cx paid in full with card
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HV2
Near Kearneysville, WV 25430
Ezra M.
Job Details: 12/01/2022
"not relighting consistantly during cooking cycles. previous company replaced control and thermostat. found bake ignitor misshapen and bent away from bake element. bent towards element, unit cycled heat properly. ordering bake ignitor.; ordrng 1 WPW10324262 (bake ignitor)"
We serviced a
WHIRLPOOL WASHER
Model ????
Near Virginia Beach, VA 23451
Austin D.
Job Details: 12/01/2022
unit was a GE appliance. advised her the unit is a brand we dont service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Frederick, MD 21702
Ricardo S.
Job Details: 12/01/2022
"Replaced parts.. reset power, unit tested .. heater circuit working ok"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Herndon, VA 20171
Richard B.
Job Details: 12/01/2022
"CX got notified about a issue. Found unit needs heater replaced due to brass grommetts , Tried several times to remove , A loose board in the back is holding machine from coming out, Advised CX to call installers that installed to have removed then call us back. Part is on site , Further work needed, CX will call via, RB; saved tckt"
We serviced a
KITCHENAID COOKTOP
Model KFDC500JSS01
Near ,
Justin W.
Job Details: 12/01/2022
cx complaint front two burners simmer too high. cx explained that he can bring the front two burners to a boil and then put it on simmer and the water will remain boiling for a long period of time while back two burners stop boiling and will simmer within a minute almost. checked unit to find lp orifices installed. called techline spoke to Travis unit working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Waynesboro, PA 17268
Bernard M.
Job Details: 12/01/2022
"Cx complaint unit still leaks and has brown residue at the bottom of tub. Ran test and found the unit didn't leak. Inspected underneath and found water residue on the outside of outer tub. The water is leaking from underneath the tub ring. Contacted TL about brown residue and documented that it's soap scum build up. TL suggests cutting back on detergent use. Ordering tub ring, once part is in contact cx to rescheduleSR#7735176188; ordrng 1 W11590590 (tub ring)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Glen Allen, VA 23060
Thomas B.
Job Details: 12/01/2022
Found ice maker stuck mid cycle inspected removed and replaced the ice maker tested unit now functions normally
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Catonsville, MD 21228
Robert L.
Job Details: 12/01/2022
"cx complaint top rack stcuk and pieces fell off, found end cap had fallen off and front wheel came out of rail and under jamming top rack, removed rack and reinstalled , reinstalled endd cap, ran full diagnostics, tested all ops ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near West Springfield, VA 22152
Carl R.
Job Details: 12/01/2022
"Cx complaint is Broken or Missing Parts - FDBM - PRE-ID Door Dented/Scratched. Removed door from box and held the door against the old door, new door matches perfectly against the frame and handle aligned perfectly. Put new door and handle on freezer rails and heat treatment to door gasket. Unit working properly."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Mineral, VA 23117
Eric F.
Job Details: 12/01/2022
Confirmed cx complaint unit not advancing cycles. Found cold water valve not actuating. Ordering valve.; ordrng 1 W11210463 (valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Little River, SC 29566
Jason T.
Job Details: 12/01/2022
"Installed ice door motor, verified all unit functions for proper operation...working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Hampton, VA 23666
Carl A.
Job Details: 12/01/2022
"replaced heating element per Technical Service Pointer #: W11540964,tested unit works as designed"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Mechanicsville, VA 23116
Thomas B.
Job Details: 12/01/2022
Cx complaint unit is not working properly inspected unit found f8e4 water in tray cleaned out tested and inspected for proper use unit now functions normally
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Richmond, VA 23233
Jerod R.
Job Details: 12/01/2022
"tested unit foun unit had f7-e1 twice and f9-e1, unit also falls under the sp S17304, ordered needed parts to correct issue, unit was under warranty at time of sch. due to costco 2 year warranty; ordrng 1 W11416362 (sump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near McLean, VA 22102
Emmanuel R.
Job Details: 12/01/2022
"Cs we ordered the left door and its supposed to be the right door, the left door is always damaged but he is mainly concerned about the right door. He will be calling whirlpool to sort this out. Im putting an order in just incase. also i installed the crisper door, crisper drwaer is working properly.; ordrng 1 W10912075 (dor-fip) and 1 W10884773 (nameplate)"
We serviced a
WHIRLPOOL WASHER
Model MHW5500FW1
Near Ellicott City, MD 21042
Robert L.
Job Details: 12/01/2022
"cx complaint mold and smell from washer , found boot in good condition, minimal spotting around front edge and behind fold, cx was using 3/4 up cap worth of soap and on well with hard water, new boot not necessary, needs good cleaning, instructed cx on cleaning, keeping doors open, and proper soap use, tested all ops ok, collected $120 visa"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Ashland, VA 23005
Thomas B.
Job Details: 12/01/2022
Cx complaint unit is not working properly inspected unit removed and replaced the ui assy tested and inspected for proper use unit now functions normally
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Richmond, VA 23235
Joseph D.
Job Details: 12/01/2022
aligned door so it would shut properly and not swing shut. unit heating properly. air flow good. levelled unit
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Richmond, VA 23235
Joseph D.
Job Details: 12/01/2022
aligned door so it would shut properly and not swing shut. unit heating properly. air flow good. levelled unit
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Rockville, MD 20850
Julian H.
Job Details: 12/01/2022
CX complaint about water level no proper when on deep fill max clothing with dry spots & bleach no dissolving well when next cycle is run put unit on test mode no errors test valves & all components individually no issues then ran a calibration cycle tested on deep fill max unit filled all the way up working as designed
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Wellsville, PA 17365
Sal R.
Job Details: 12/01/2022
"I was able to uninstall the unit and replaced the harness. I then tested and found the same results. I reented Diag and found errors to include F10E2 and F10E3. I ran the unit with the vent fan connected and found the disruption at the UI causing the unit to malfuntion. I canceled the cycle and disconnected the vent fan motor. I then ran the unit and found it to be opperating as designed. I called Whirlpool and explained my finds. I am ordering 1 vent fan motor (W11414073) . Once the part is avalible, please ahve somone form the office call ot set a retun date. Please see SR # 7735122651.; ordrng 1 W11414073 (vent fan motor) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Upper Marlboro, MD 20774
Shane B.
Job Details: 12/01/2022
"cx complaint is the ice making not shutting off when bin is full causing ice to spill, ice jamming in the chute causing water to drip from dispensor and the water filter not coming out. when i arrived ice bin was full to a normal level. nothing in the chute. i found the plastic tab on filter housing that pulls the filter back had come out of place. once back together the filter goes in and out easily. installed new filter that cx had on hand. tested IM with full bin in place. arm hit the ice so tray returned to home position without dumping anymore ice. thats working properly. i showed this to cx. cubes in the bin look good. unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM
Near Newport News, VA 23608
Justin W.
Job Details: 12/01/2022
cx complaint valve on back damaged. confirmed complaint and replaced from pre id parts. unable to test due to no hookup.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Bridgeville, DE 19933
Frederick R.
Job Details: 12/01/2022
Replaced left mount assy and left adjuster per prior diagnosis. Unit is now repaired. Could not test unit because it was in garage. Job is complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Virginia Beach, VA 23464
Carl A.
Job Details: 12/01/2022
replaced parts tested unit works as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Glenelg, MD 21737
Robert L.
Job Details: 12/01/2022
"cx complaint leaking from hosuing , found slow leak from filter housing behind filter connectio, found corrosion once removed, replaced housing from pre-id, tested all ops ok, collected $309 visa cx paid in full......... while removing old housing i accidently broke tab to bracket (see pic), ordering bracket no charge; ordrng 1 WP67001668 (plate- filter) and 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Sterling, VA 20166
Richard B.
Job Details: 12/01/2022
"wp8286642 CX complant. Fridge continues to make noise on occassion , Inspected unit and could not replicate noise, Found cardboard touching components on bottom of unit and could cause buzzing noise. Isolated components with foam wedges to seperate cardboard from metal rails on bottom of fridge. Cycled power to unit and compressor kicked on and for now no buzzing noises On phone with techline for second time previous number CX advised he will moniter to see if sound returns . Got through with techline , Reported findings. Job completed. RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Sterling, VA 20166
Richard B.
Job Details: 12/01/2022
"wp8286642 CX complant. Fridge continues to make noise on occassion , Inspected unit and could not replicate noise, Found cardboard touching components on bottom of unit and could cause buzzing noise. Isolated components with foam wedges to seperate cardboard from metal rails on bottom of fridge. Cycled power to unit and compressor kicked on and for now no buzzing noises On phone with techline for second time previous number CX advised he will moniter to see if sound returns . Got through with techline , Reported findings. Job completed. RB"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near New Oxford, PA 17350
Sal R.
Job Details: 12/01/2022
CX complaint is that the unit will not complete a wash cycle. I found that the unti had a F8E1 error code. I cleared the error and ran a auto test. During the auto test I found no movment at the inlet valve. I accessed the control and found that the valve harness was not connected to the control board. I reconnected valve and ran a manule test 3 and aiuto test. I found the unit to be opperating as designed.; ordrng 1 LOOK (LOOK)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Hampton, VA 23666
Carl A.
Job Details: 12/01/2022
"replaced heating element per Technical Service Pointer #: W11540964,tested unit works as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Wellsville, PA 17365
Sal R.
Job Details: 12/01/2022
CX complai t is that the unit stoped cooling in both the RC & FC. I foiund the unit to be unpllugged apon arrivel. I plugged the unit in and found that when the compressor came on the compressor was seezed and unit shut down shortly after. Unit will need a new compressor and driier filter. I am also ordering all coupling. I have set a retun date for 12/9. return date will need to be 3 call counted and LOKRING is requirred.; ordrng 1 W11574734 (compressor 100 @ tribs) and 1 W11504431 (coupling 59 @ tribs) and 1 W11504415 (coupling 35 @ tribs) and 1 W11506621 (coupling 53 @ tribs) and 2 W11506635 (coupling 100 @ tribs)s and 1 W11109499 (filter 52 @ tribs) and 1 W11504445 (coupling) and 1 W11504447 (coupling 36 @ tribs) and 1 LOKRING (LOKRING) and 1 3callcount (3 call count) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL OVEN
Model KFED500EWH05
Near Reading, PA 19609
Justin L.
Job Details: 12/01/2022
Cx complaint they heard a loud bang and found screws on the floor along with side panel bowed out. Was able to access unit and found that the chasis where the screws go the holes were stipped and the screws slide in and out. Reached out to techline and spoke to Sterling. Unit is unrepairable and should not be used as heat can escape and cause damage to cabinets. Customer service will reach out to cx for next steps.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Rixeyville, VA 22737
Robert W.
Job Details: 12/01/2022
Cx complaint is the unit isnt making ice. Inspected unit and found unit is getting good power water flow is good IM not error codes IM will harvest just wont fill found tube frozen fixed the air bleed in IM and unit is working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHT4
Near Virginia Beach, VA 23462
Carl A.
Job Details: 12/01/2022
"cx complaint of unit not washing dishes,checked unit to find no error codes at this time found the water valve to be faiiling,replaced water vavle from v/s,asl found that the cx had low water pressure and advise cx they will need a plumber as well tested unti works as designed.; ordrng 1 W11175771 (Inlet Valve CA /VS), used 1 W11175771 (Inlet Valve CA /VS) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM05
Near Bowie, MD 20720
Shawn D.
Job Details: 12/01/2022
pulled unit out opened system then instaled coupler used nitrogen and found pin hole leak at condenser to cabinet connection is rusting. fixed connection then installed uv drier vacumed unit down and filled to 3.7oz and started coooling. unit is good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Hanover, VA 23069
Thomas B.
Job Details: 12/01/2022
Cx complaint unit is not working properly inspected unit found ice maker not working removed and replaced the ice maker tested unit now functions normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Portsmouth, VA 23707
Zachery R.
Job Details: 12/01/2022
"cx complaint no ice, checked unit, come to find defective filter cover, tested icemaker, icemaker is working as designed. ordering filter cover to complete repair.; ordrng 1 WP67006331 (cover-filt)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Enola, PA 17025
Fred G.
Job Details: 12/01/2022
cx complaint unit senses and then just finshes cycle. inspected unit and entered into diag and found 0 error codes saved. ran auto test and found when unit went to agitate the motor only hummed. lifted unit and tested capacitor and found it showed it was OL. unit needs capacitor to fix unit. once part is in please call and set up a return visit.; ordrng 1 W11395618 (capacitor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Bethesda, MD 20815
Samuel R.
Job Details: 12/01/2022
cx complaint unit is not dispensing water.inspected unit and could confirm cx complaint.tested unit with no filter and still got no water.ran service test 46 and got no water.checked door harness for unit and narness is good.checked water valve and found dual valve to be bad.will also replace inlet valve aswell its humming loud to but letting water through.unit will need both water valve W11512399 2 tribles WPW10341320 36 tribles ; ordrng 1 WPW10341320 (dual valve) and 1 W11512399 (inlet valve)
We serviced a
WHIRLPOOL ICE MAKER
Model GI15NDXZS2
Near North East, MD 21901
Alexander W.
Job Details: 12/01/2022
Cx complaint unit not making any ice inspected tested but cannot verify cx complaint unit is making ice and watched it dump two trays of ice. Unit is working as designed job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM02
Near Winchester, VA 22602
Ezra M.
Job Details: 12/01/2022
"right rc door gasket failed, ordering door gasket. ; ordrng 1 W10830274 (gasket-fip)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Virginia Beach, VA 23464
Carl A.
Job Details: 12/01/2022
replaced parts tested unit works as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Virginia Beach, VA 23464
Carl A.
Job Details: 12/01/2022
replaced parts tested unit works as designed
We serviced a
WHIRLPOOL WASHER
Model MVW7230HC0
Near Columbia, PA 17512
Drew B.
Job Details: 12/01/2022
replaced parts unit doens spin still after parts replced just inside agitator spins not outter tub ordering the following parts for compplete repair.; ordrng 1 W11449841 (gearacse) and 1 W11195971 (stator) and 1 W10734521 (slider) and 1 W11550891 (agitator) and 1 2count (2 count)
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Waynesboro, PA 17268
Bernard M.
Job Details: 12/01/2022
"Cx complaint unit doesn't spin. Ran unit and found motor running but the drum doesn't spin. Accessed the drum and found the belt had broken. Replaced belt using pre-id parts, ran unit and it now spins and heats as designed. Unit checks good"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Finksburg, MD 21048
Brian R.
Job Details: 12/01/2022
cx complaint is unit not draining like it should. shes not here her dad was and said he believes its not draining all the way. tested unit and unit filled and sprayed strong. canceled to check draining. took drain pump off and found a hair pin in pump and had it locked up. removed and tested unit again and unit checks and drains saw small drip from seal around motor and rempved motor and cleaned around and installed back and no drips seen now.and unit drains good and fast. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Gloucester, VA 23061
Lucas R.
Job Details: 12/01/2022
"cx complaint icemaker not working, cycled icemaker, checked good, after 20 min. run time, found no frost to evap, and condensor cool to touch, unit needs sealed system repair.; ordrng 1 W11562258 (evap) and 1 W11504419 (coupler) and 1 W11504449 (coupler) and 1 W11109499 (drier-tube) and 1 W11504445 (coupler) and 1 W11504449 (coupler) and 1 W11582579 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler) and 1 W11506635 (coupler)"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Walkersville, MD 21793
Justin S.
Job Details: 12/01/2022
replaced the valve and calibrated the unit. the cold valve was clogged with sediment. went over cleaning or getting a filter installed so this wouldnt happen again. the unit is now good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near East Berlin, PA 17316
Sal R.
Job Details: 12/01/2022
I was able to access and replace all 3 parts. I tehn tested the icemaker by jumping T-H . UNit test good. I infromed CX to allow a min of 24hr's for unit to produce ice. Unit test good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507EBL01
Near Silver Spring, MD 20905
Israel R.
Job Details: 12/01/2022
Customer complaint unit is leaking from the freezer and light is out. I found the unit is not draining from the freezer i removed the drain tube and the tube was jammed i could not clear it. I replace the tube and now the unit is draining correctly. I found the ceqling led is dimming and needs to be replaced. Ordering LED module. 27 in stock.; ordrng 1 W11205082 (module)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near East Berlin, PA 17316
Sal R.
Job Details: 12/01/2022
I was able to access and replace all 3 parts. I tehn tested the icemaker by jumping T-H . UNit test good. I infromed CX to allow a min of 24hr's for unit to produce ice. Unit test good.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53520CS6
Near Henrico, VA 23075
Jonathon C.
Job Details: 12/01/2022
"cx complaint, burning smell. replaced interlock kit from prior visit. tested unit, blew fuse, found that i hooked up the capacitor wrong, replaced fuse, fixxed wiring, tested unit, unit making loud buzzing from transformer. ordering heating overhaul. spoke to office, resched for 12/12; ordrng 1 W10818686 (magnetron) and 1 W10850446 (capactr-mg) and 1 W11256462 (diode) and 1 W10880342 (Transformer) and 1 W10138793 (fuse)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Tilghman Island, MD 21671
Frederick R.
Job Details: 12/01/2022
"CX complaint is no cool. Verified prioir diagnosis of seized up compressor. Replaced compressor, installed new drier and coupler. Pressure tested unit with 140psi of nitrogen and corrected on leak. After that there were no leaks at brazed joints. Vac'd unit down to 30in for 15mins. Filled with 68g of R600a. Tested unit and the compressor came on and stayed on. Informed CX 24-36hrs for unit to get to temps. Fridge now working as designed. Job is complete"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS00
Near Fort Washington, MD 20744
Robert A.
Job Details: 12/01/2022
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS00
Near Bowie, MD 20720
Shawn D.
Job Details: 12/01/2022
took unit apart to find wrong fill tube heater is on the unit snapped pic. replaced fill heater and tested ice maker found hme position and test 45 filled ice maker with water valve is not needed wrong heater was on unit so it was never be tunred on. cx needs refunvd for valve. unit is good
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Alexandria, VA 22309
Lloyd B.
Job Details: 12/01/2022
Cx complained of gasket issues. Installed new door and gasket and applied heat around the cabinet for a better seal. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Newville, PA 17241
Andrew S.
Job Details: 12/01/2022
Cx complaint is that the unit is not washing dishes. Upon arrivla I found that the unit had no error codes. I then ran the diag test and the unit was not filling with water. I found that the sump ran and drain pump as well. I tested the fill valve and found that there was 0v coming to the valve. I am ordering the valve and control. I was able to set the return visit for Wednesday 12/7 AM preference.; ordrng 1 W11087226 (Control) and 1 W11175771 (Valve)
We serviced a
WHIRLPOOL RANGE
Model WEE730H0DS0
Near Bear, DE 19701
Michael E.
Job Details: 12/01/2022
"CX complaint: F8E0 error code. Tested and verified complaint. Cooling fan at 104.8 olms. 5vdc from control to hall sensor. Control board has been replaced twice to address this same issue. Ordering cooling fan assembly. CX paid for service, part, S&H. CX will owe 110.00 for labor upon return visit. Cannot reschedule due to NW part; ordrng 1 W11107275 (fan-blwr)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Berryville, VA 22611
Ezra M.
Job Details: 12/01/2022
"no water, no ice. found ice maker off, water resevoir frozen. thawed line with hot towel. found air return to freezer partially obstructed by factory insulation. removed obstruction, verified good air flow and water dispensing."
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Hagerstown, MD 21740
Ken M.
Job Details: 12/01/2022
"Customer complaint is that the strike broke trying to close the lid. Latch is not properly set to accept the strike, which caused the strike to fail. Ordering latch and strike.; ordrng 1 W11457841 (strike) and 1 W11394572 (latch) and 1 look (look)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Strasburg, PA 17579
Justin L.
Job Details: 12/01/2022
Cx complaint flame issues on left rear burner. Found that the oriface was clogged. Was able to clean and test unit now checks good no further work needed
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Bel Air, MD 21014
Neil H.
Job Details: 12/01/2022
"1.9 AMP DRAW ORDERING FF EVAP,DRIER,AND COMPRESSOR JUST IN CASE NEEDED 3COUNT S.S. JOB$120 COLLECTED TODAY AND $450 DUE ON RETURN FOR LABOR; ordrng 1 W11492867 (Whirlpool Refrigerator Evaporator) and 1 W11575003 (VALVE) and 1 W10832994 (compressor) and 1 876764 (valve) and 1 978027 (valve) and 1 978026 (Whirlpool Refrigerator Service Valve), used 3 LOOK (3COUNT S.S. REPAIR) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ0B
Near Fredericksburg, VA 22405
Tanner B.
Job Details: 12/01/2022
"CX Concern the unit not dispensing water. Found the unit making ice, pulled unit and tested valve to water dispenser . valve allowing water to flow , noticed on left side behind unit exessive amount of waterline bundled up on left side, pulled lower drawers of rc and found 4in of line coming in only and kinked .. adjusted line and installed 5/16in fiiting , resecured line. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Hershey, PA 17033
Fred G.
Job Details: 12/01/2022
c x complaint unit is making a buzzing sound from behind unit. pulled ;lnunit out and removed rear cover and found suction line was rubbing on back panel. was able to slighty bend pipe out of the way and placed sealer on it to stop it from happening again. unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Williamsburg, VA 23188
Lucas R.
Job Details: 12/01/2022
"upon arrival unable to access unit unit, blocked in back corner of bunker. sealed system tech needed for return visit; ordrng 1 look (look)"
We serviced a
JENNAIR REFRIGERATOR
Model JFFCF72DKL04
Near Mechanicsville, VA 23116
Thomas B.
Job Details: 12/01/2022
Mullion not reaching fitting slot removed and replaced the mullion tested unit now functions normally
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Strasburg, PA 17579
Justin L.
Job Details: 12/01/2022
Cx complaint flame issues on left rear burner. Found that the oriface was clogged. Was able to clean and test unit now checks good no further work needed
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Elkton, MD 21921
Alexander W.
Job Details: 12/01/2022
Cx stated strange noise coming from dryer inspected tested and verified cx complaint found back left drum support defective ordering two drum supports just in case. Cannot reached due to SO part.; ordrng 2 WPW10314173 (Drum support)s
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS00
Near Fort Washington, MD 20744
Robert A.
Job Details: 12/01/2022
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Elkton, MD 21921
Alexander W.
Job Details: 12/01/2022
Cx stated strange noise coming from dryer inspected tested and verified cx complaint found back left drum support defective ordering two drum supports just in case. Cannot reached due to SO part.; ordrng 2 WPW10314173 (Drum support)s
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Powhatan, VA 23139
Jerod R.
Job Details: 12/01/2022
replaced ordered parts and tested unit is now fully funnctional and working as designed
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Hyattsville, MD 20783
Samuel R.
Job Details: 12/01/2022
replaced parts needed.there was no geasr case oil just over spilled detergent.unit is unleveled causing unit to not perform well.will habe to order suspension as two rods came bent.unitill need to have suspension changed and leveled correctly; ordrng 1 w111130362 (suspension)