Service History 773 - VIA Appliance

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Herndon, VA 20171

Richard B.

Job Details: 12/02/2022

"CX complant, Dryer has error code Inspected unit and found motor error code , Plugs tight. Changed motor from van stock and tested unit . Dryer working as designed. Job completed RB; ordrng 1 W11234001 (motor drive VS) and 1 looklook (look look), used 1 W11234001 (motor drive VS) from stock"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Bowie, MD 20721

Shawn D.

Job Details: 12/02/2022

"cx compalint unti is not working. inspected unit then plugged it in and drain pump is running, canceld it out then checked for errors and has f0e5 cleared code then ran service ccyle and everything passed but seems like when spinning its slipping. checked under unit no belt is good gearcase looks good. removed wash plate to find the hub going bad. replaced hub then ran servuce cycle agan and sounds good. calibrated control. unit is good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Lewes, DE 19958

Michael E.

Job Details: 12/02/2022

"CX complaint: very loud when running. Tested and verified complaint. I found the condenser is rattling and the vibration is coming from the compressor which is vibrating excessively. Ordering compressor, coupler, dye drier, 2 count and SS tech needed per FR; ordrng 1 W11370574 (compressor) and 1 W11506635 (coupler) and 1 W10143759 (drier (service))"

We serviced a

WHIRLPOOL FREEZER

Model WSZ57L18DM00

Near Elizabeth City, NC 27909

Branden R.

Job Details: 12/02/2022

"once arrived cx did not come to door , once cx came to door found unit is out of warrnty and cx advised unit still have 10 year warrenty advised unit is no longer under any warrenty and service will be 120 cx refused service stating it should be coverd and they will call us back out when they fine paper work ..."

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Stafford, VA 22556

Carl R.

Job Details: 12/02/2022

"Cx complaint is, Dryer throwing breaker in box, had electrician come out and check everything looks good. From previous tech recommendations timer switch is needed. Removed lid and original timer switch. Installed new timer switch and tested unit for 20 min. Unit working properly."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Round Hill, VA 20141

Ricky E.

Job Details: 12/02/2022

"installed parts, unit cks ok....; ordrng 1 look/look (look/look)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Surry, VA 23883

Lucas R.

Job Details: 12/02/2022

"cx complaint unit making noise, checked unit found banging noise from rear panel onto chassis, secured panel added foam gasket, tested on drain and spin w/ towels, unit working as designed"

We serviced a

KITCHENAID DBL WALL OVEN

Model KOCE507ESS11

Near Baltimore, MD 21208

Justin S.

Job Details: 12/02/2022

cx says the microwave on the unit has a burning smell when using it. cx says another company has been out already and has replaced the cooling fan mag tube and inverter. tested the unit and the unit is heating good but does have a burning smell. the unit has a f6e4(ui and appliance manager mismatched). dont see any burnt spots visually inspecting. called tech support and spoke with an ed. activated the mag in diagnostics no smell heating good. activated the cooling fan and the fan is smelling. activated the crisper and no smell. file number 7735185972.; ordrng 1 W11344874 (fan) and 1 W10915651 (cover-plt)

We serviced a

WHIRLPOOL RANGE

Model KSEG700ESS6

Near Myrtle Beach, SC 29579

Jason T.

Job Details: 12/02/2022

"Installed parts to complete the repair, verified all unit functions for proper operation...working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Upper Marlboro, MD 20774

Shawn D.

Job Details: 12/02/2022

arrived informed cx on pricing and she has extended warrenty she said she made appointment online and she said it showed her warrenty when filling out form. told cx to call whirlpool to send correct ticket over

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Halethorpe, MD 21227

Alexander D.

Job Details: 12/02/2022

cx complaint water dripping out of dispenser and ice falling out of chute onto floor. inspected unit and verified complaint. can see streak running down front of door. cx said he usually checks ice chute after hes done dispensing ice and its empty but ice falls out later. found hairline crack in door waterline and ice door not sealing. ordering fz door and ice container. need 2 tech to hold door up while feeding waterline and harness thru hinge. advised cx door will be shipped directly to his house and to call office to schedule return visit after inspecting for damages. cx understands.; ordrng 1 LW10918659 (fz door) and 1 WPW10558424 (ice container) and 1 LOOK (LOOK)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Virginia Beach, VA 23456

Austin D.

Job Details: 12/02/2022

wrong compressor ordered due to the manufactuer code not being changed. my mistake. called the office and was able to get it rescheduled for the 9th. cx agreed and understood about the mistake. will return once the correct compressor is delivered.; ordrng 1 W11370574 (compressor)

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HZ2

Near Lewes, DE 19958

Michael E.

Job Details: 12/02/2022

"CX complaint: bake and broil are not lighting. Tested and verified complaint. I found neither bake nor broil are not sparking. Replaced spark module, tested unit and it is now working properly. Job is complete"

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Herndon, VA 20171

Richard B.

Job Details: 12/02/2022

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300EBS00

Near Laurel, DE 19956

Frederick R.

Job Details: 12/02/2022

Replaced valve and reset ice maker. Tested unit after repair and the IM harvests properly and fills with water. Job is complete

We serviced a

KITCHENAID COOKTOP

Model KCED600GBL01

Near Haymarket, VA 20169

Demonte S.

Job Details: 12/02/2022

Inspected the unit. Found that the cx is saying that the Cooktop had split. Checked the Cooktop. Single line split. This is a sign of a Heat crack. Installed new Cooktop. Tested the unit. Unit is working as Designed. ( Any questions please check Sd Pictures.)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Norfolk, VA 23503

Carl A.

Job Details: 12/02/2022

"cx complaint of unit not washing or spinning,rand unit through diag to ginf the following error code F7E1,found that the acutator had failed with the cap,replaced both parts tested and calibrated unit works as deisgned"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Wilmington, DE 19805

Alexander W.

Job Details: 12/02/2022

Cx stated unit not drying clothes inspected tested and verified cx complaint found nothing wrong with dryer washer not spinning clothes out properly.

We serviced a

KITCHENAID DBL WALL OVEN

Model KOCE507ESS11

Near Baltimore, MD 21208

Justin S.

Job Details: 12/02/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHB03

Near Newark, DE 19711

Alexander W.

Job Details: 12/02/2022

"Cx complaint unit not making ice inspected tested and verified cx complaint found ice maker defective stuck in harvest position installed new ice maker from pre-id parts and tested unit, unit not finding him position or doing anything, reset power still nothing cut open harness through door no signs of failed harness took continuity through grey wire straight to ice maker and there is a break in wire just not visible, ordering FC door and informed cx of wait time and delivery to cx home also ordering control just in case. Cannot reached due to SO part. ; ordrng 1 LW11026427 (FC door) and 1 W11212392 (Control)"

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Richmond, VA 23237

Chris B.

Job Details: 12/02/2022

cx comp unit unit will not stop and take hours to finish cycle insp unit conf cx comp found wire not seated on valve seated wire tested unit working as desighned

We serviced a

KITCHENAID MICROWAVE

Model KMHC319ESS5

Near Washington, DC 20009

Samuel R.

Job Details: 12/02/2022

spoke with cx and advised they will reshedule for friday the 16th; schdld next appmnt for 12/16 FRI Am

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near Fulton, MD 20759

Eric W.

Job Details: 12/02/2022

installed parts and tested unit door now cloosing proeprly

We serviced a

JENNAIR DISHWASHER

Model JDTSS243GX0

Near Washington, DC 20009

Samuel R.

Job Details: 12/02/2022

cx complaint unit is not workinginspected unit and got error code f8e4.found drain pump to not be working.unit will need a new pump.WPW10531320 76 tribles; ordrng 1 WPW10531320 (drain pump)

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Virginia Beach, VA 23453

Zachery R.

Job Details: 12/02/2022

assisted ac with repair.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Mount Airy, MD 21771

Ricardo S.

Job Details: 12/02/2022

"Cx complains about a water leak, inspected unit the valve is leaking, waater lines cks ok, replaced valve assy.. unit tested several times and wahser machine workng ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ01

Near Winchester, VA 22602

Ricky E.

Job Details: 12/02/2022

tech line chris.. SR#7735189810.. per tech line the units inverter seems to be shorting and blowing the gfi... need part; ordrng 1 w11320585 (inverter)

We serviced a

WHIRLPOOL WASHER

Model MVW5430MW0

Near Port Tobacco, MD 20677

Robert A.

Job Details: 12/02/2022

Cx complaint that the unit is shaking violently during the spin cycle. I inspected the unit and confirmed the complaint. I found no error codes. I checked the suspension and found the RF suspension rod not sitting correctly in place. I correctly positioned the suspension rod and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS2

Near Myrtle Beach, SC

Jason T.

Job Details: 12/02/2022

"Tech called and spoke with tech line in reference to the unit, was advised the unit will disable the broil cycle when the door is left open to cook, this is a Safety design per tech line, spoke with Chris REF # 7735190455 to document. Also called and spoke with the cx to advise that the broil is working as designed when the door is closed, when left open the flame will shut off, cx agreed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Bealeton, VA 22712

Daniel J.

Job Details: 12/02/2022

fridge complaint icemaker not keeping up with families needs checked tray ice in tray about one cycle confirmed iceroom fan moving cold air from freezer replaced icemaker cycled water filled into tray

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ01

Near Winchester, VA 22603

Ricky E.

Job Details: 12/02/2022

compressor shipped unpressurerized and rattling.. will reorder part...; ordrng 1 W10507884 (compressor)

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Charlotte Hall, MD 20622

Shane B.

Job Details: 12/02/2022

"cx complaint is the unit not completling cycles. cx said on rinse water only trickles in and cycle does not finish. checked for codes and found F8E1 long fill, ran cold valve and can hear valve buzzing but had no flow. hot valve has good flow. water supply has good pressure and valves are not clogged with debry. installed preIDed part and tested again. both valves have good flow. ran service cycle and calibration cycle with no issues. unit is working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Virginia Beach, VA 23456

Austin D.

Job Details: 12/02/2022

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Williamsburg, VA 23185

Lucas R.

Job Details: 12/02/2022

upon arrival cx advised unit had been returned to Rent A Center

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Fort Washington, MD 20744

Robert A.

Job Details: 12/02/2022

Cx complaint that the unit is not turning on. I inspected the unit to confirm the complaint. The control panel is not responding at all. I checked power to the control and it's getting 122v but the connector was not secure. I secured the connector and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL OVEN

Model WFG505M0BS3

Near Centreville, VA 20120

Christian C.

Job Details: 12/02/2022

"Cx complaint metal piece sticking out of door and front right burner is not lighting. Inspected unit found thermal event caused side of glass to crack and side of door falling apart. Front right burner taking a while to ignite. Installed door panel, nameplate and burner head."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHB03

Near Newark, DE 19711

Alexander W.

Job Details: 12/02/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBLS36FMB01

Near Arnold, MD 21012

Andrew H.

Job Details: 12/02/2022

"Cx complaint unit is beeping. when replacing control noticed connectors did not match. referred to service pointer W10823361, found proper control replacement for KBLS36FMB01 is W10818296. Notified cx new board will have to be ordered, office will contact cx to schedule replacement.; ordrng 1 W10818296 (control kit)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near ,

Carl R.

Job Details: 12/02/2022

Unit will need the new style fitting for water line. Needs fitting wo4373559.; ordrng 1 Wp4373559 (Fitting) and 3 Wp4373559 (Fitting ( van stock))s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Richmond, VA 23222

Jonathon C.

Job Details: 12/02/2022

icemaker sent to cx was wrong. i ordered the correct part but the part sent to cx was a different part number. took pictures.; ordrng 1 w11579560 (icemaker)

We serviced a

WHIRLPOOL RANGE

Model WFE515S0EW0

Near Burtonsville, MD 20866

Israel R.

Job Details: 12/02/2022

Installed new swtich and tested unti is back to normal operations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Elkridge, MD 21075

Robert L.

Job Details: 12/02/2022

"upon arrival unit shepard pratt hospital, unit extremely far form loading dock, spoke with cx they were willing to reschedule, NO RL; ordrng 1 look (look)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Laurel, MD 20723

Robert L.

Job Details: 12/02/2022

"installed RC and FC evap fan assys and main control, tested all ops ok"

We serviced a

KITCHENAID DISHWASHER

Model KDTE704DPA0

Near Frederick, MD 21701

Ricardo S.

Job Details: 12/02/2022

Replaced parts. i ran diagnostic test mode and dispenser working ok

We serviced a

KITCHENAID OVEN

Model KOCE507ESS11

Near Severna Park, MD 21146

Andrew H.

Job Details: 12/02/2022

"Cx complaint wave covers are becoming extremely hot after use and show signs of discoloration. Advised cx issues are caused by buildup of food debris on covers. Ordering 2 new replacement covers (W10915651), scheduled return job for Wednesday 12/14/22; ordrng 2 W10915651 (Waveguide Cover)s"

We serviced a

KITCHENAID COOKTOP

Model KCED600GBL01

Near Haymarket, VA 20169

Demonte S.

Job Details: 12/02/2022

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Virginia Beach, VA 23453

Anthony D.

Job Details: 12/02/2022

replaced all parts calibrated tested unit is working as designed

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Georgetown, DE 19947

Frederick R.

Job Details: 12/02/2022

CX complaint is F0E9 error code. Inspected tested unit and verified complaint. During inspection I foun leveling legs defective and causing WM to wobble uncontrollably. This is under 30 days from DOP and falls under 30 day warranty. Ordering levleing legs for unit. Parts in stock.; ordrng 4 WPW10687506 (leveling leg)s and 1 look (look)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near ,

Jason T.

Job Details: 12/02/2022

"Cx complaint, ice freezes together in the bucket, not dispaensing the cubed-crushed ice, also the cabinet is offset. Found ice door not closing properly allowing warm air to migrate and freeze the cubes, also the leveler needs replaced, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 WPW10577864 (door-ice) and 2 WPW10141622 (leveling leg)s"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Rockville, MD 20850

Roberto I.

Job Details: 12/02/2022

"CX complaint nome plate is coming off. Confirmed complaint, part needs to be replaced, but the cx doesn't have any invoice or delivery receipt showing the 'within 30 days'. He will get in touch with the store. If we go back, please pre id badge again W10876598; ordrng 1 W10876598 (badge)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ

Near Mount Airy, MD 21771

Ricardo S.

Job Details: 12/02/2022

"Cx complains about a clicking noise, cks unit, damper and fans working ok.. the noise comes from the back of the unit, a piece of blue shipping tape came off and is making noises when the condenser fan turns on.. unti cks ok"

We serviced a

KITCHENAID OVEN

Model KDRS462VSS00

Near Washington, DC 20017

Emmanuel R.

Job Details: 12/02/2022

Pulled unit out and notice the cords are diffirent. The one on the unit is 4 prong 240 power cord and I recieved the 3 prong. I took pictures of the correct power cord. Please reorder and reschedule.; ordrng 1 PT500L (make sure its 4 prong cord)

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Elkridge, MD 21075

Robert L.

Job Details: 12/02/2022

"installed updated heater per TSP and s-17304, ran diagnostics and tested all ops ok"

We serviced a

WHIRLPOOL FREEZER

Model WRF555SDFZ11

Near Ocean View, DE 19970

Michael E.

Job Details: 12/02/2022

"CX complaint: ice stops from fusing together. Tested but was unsuccessful in duplicating the effect. IB at 7 degrees, FC at 1.7 and RC at 40 degrees. This is the same problem this unit has had all along but the problem is intermitant. I think could be the damper failing, or scroll fan failing or possibly control problem. Quoted CX price to replace damper, scroll fan, wheel and control. I recommended CX to contact WP and request a concession since this has been same problem all along. Parts needed would be damper WPW10196393, scroll fan W10309863, wheel WPW10123444K and control W11399844. I advised CX to contact WP and request a concession since this has been the same problem since the beginning. Job is complete pending CX contacting WP"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Fort Washington, MD 20744

Robert A.

Job Details: 12/02/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBLS36FMB01

Near Arnold, MD 21012

Andrew H.

Job Details: 12/02/2022

We serviced a

ROPER WASHER

Model RTW4516FW2

Near Bowie, MD 20715

Shawn D.

Job Details: 12/02/2022

cx complaint unit is not gong past filling. inspected unit then checked for errrors and has f2e1 f7e1 f7e6 clered errors then ran servce ccyle and when agitating unit buzzes same with spinn. checked under unit to find a drill the has smashed the capacitor. called office part is in stock there and is only 7 minutes away. went and picked part up installed capacitor and tested and now unit agitated and spins. collected payment. unit is good; ordrng 1 W11158830 (capacitor 118.11)

We serviced a

KITCHENAID OVEN

Model KEBS177DSS8

Near Chestertown, MD 21620

Alexander W.

Job Details: 12/02/2022

"Cx stated oven wont turn off inspected tested and verified cx complaint found bake relay welded sending constant voltage to bake element, element is NLA cx wants to just buy a new oven. Trip and diag covered by saftey Job is complete"

We serviced a

JENN-AIR RANGE

Model JDRP648HL01

Near Moseley, VA 23120

Jerod R.

Job Details: 12/02/2022

"replaced all parts but the module, new module had connector half off it, also found small rear burner has cracked electrode ordered; ordrng 1 W11234290 (cntrl-elec) and 1 W11238756 (igntr-surf)"

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Newport News, VA 23608

Carl A.

Job Details: 12/02/2022

"cx complaint of unit not heating checked unit , found it not heating ,checked unit to find power to be correct coming in, ohmed out to find the thermal cut off to be open,replaced part tested unit works as desinged; ordrng 1 W10900067 (Thermal Cut-Off CA V/S), used 1 W10900067 (Thermal Cut-Off CA V/S) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT705PAKZ0

Near North Myrtle Beach, SC 29582

Jason T.

Job Details: 12/02/2022

"Installed parts to complete the repair, calibrated and tested unit...working as designed."

We serviced a

WHIRLPOOL DRYER

Model WED5620HW1

Near Alexandria, VA 22315

Dustin F.

Job Details: 12/02/2022

"CX complaint: Dryer making noisesInspected unit, confirmed CX complaintInspected unit further, pulled off top and front panels, found heavy lint buildup in blower wheel (cleaned out with vacuum) and found the drum warped. ORdering New Drum Assembly and 2 rollers for return visit.; ordrng 1 W10508188 (Drum) and 2 WPW10314173 (Roller)s"

We serviced a

KITCHENAID REFRIGERATOR

Model KUID308ESS2

Near Richmond, VA 23238

Kyle A.

Job Details: 12/02/2022

Installed hosing and leak checked unit and unit is now as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Thurmont, MD 21788

Ricardo S.

Job Details: 12/02/2022

"Unit still not making ice, inspected unit, the ice maker runs but not filling with water.. the wire connection on dual valve was not making a good contact and that's why the ice maker was not filling with water.. unti is working now"

We serviced a

KITCHENAID HOOD

Model KXW9736YSS0

Near Charlottesville, VA 22901

Eric F.

Job Details: 12/02/2022

"Confirmed cx complaint unit control housing falling out of assembley. Found screw mounting bracket broken on control housing. Quoted cx for housing, cx paid in full. Ordering control housing.; ordrng 1 W11387938 (control housing)"

We serviced a

WHIRLPOOL FREEZER

Model WRF555SDFZ11

Near Ocean View, DE 19970

Michael E.

Job Details: 12/02/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Chesapeake, VA 23320

Austin D.

Job Details: 12/02/2022

cx complaint the unit is leaking at the bottom. checked the unit and found that the ice maker warter line was leaking at the conection at the bottom. reseated the water line and tested. unit is no longer leaking.

We serviced a

KITCHENAID DISHWASHER

Model KDTE704DPA0

Near Frederick, MD 21701

Ricardo S.

Job Details: 12/02/2022

Replaced parts. i ran diagnostic test mode and dispenser working ok

We serviced a

KITCHENAID OVEN

Model KOCE507ESS11

Near Severna Park, MD 21146

Andrew H.

Job Details: 12/02/2022

We serviced a

AMANA OVEN

Model AER6303MFW

Near Seaford, DE 19973

Frederick R.

Job Details: 12/02/2022

CX complaint is range not working. Inspected unit and found the house and range is infested with live roaches. Control board is bad because of infestation. Spoke to Gina at My Way and she said they are goinf to replace the unit for the CX. Unit needs to be cleaned if any further service is needed on unit or at residence. No parts being ordered because MyWay said they are just going to dump the unit. Job is comnplete; ordrng 1 look (look)

We serviced a

JENN-AIR DISHWASHER

Model JDPSS246LL1

Near Moseley, VA 23120

Jerod R.

Job Details: 12/02/2022

replaced ordered parts an dtested unit is now fully functional

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Kingsville, MD 21087

Neil H.

Job Details: 12/02/2022

NEED CALL SENT BACK ON MONDAY TO CALL TECH LINE AND THAN I WILL REACH BACK OUT TO CX'S BECAUSE THEY DON'T WANT ANY WORK DONE ON UNIT THEY WANT IT REPLACED BY LOWES; saved tckt

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Herndon, VA 20171

Christian C.

Job Details: 12/02/2022

CX complaint unit does not turn on. Inspected unit console turns on with the chime but no leds are lit. Power cycled unit and reseated connections. Issue still persists. Installed console. Tested unit. No errors. Leds are working and unit is heating. Unit is working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KSSO36FMX02

Near Washington, DC 20016

Emmanuel R.

Job Details: 12/02/2022

"Cs unit is not cooling in the Rc, confirmed complaint. I fpound the control board to be at fault. Unit is shuting down and powering back up and the control beeps everytime it flashes. Ruled out evap fan isnt shorting out and causing the issue. Advised customer the control for this unit is no longer availible. Collected for service call."

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Mineral, VA 23117

Tanner B.

Job Details: 12/02/2022

"latch assebly clip/ bezel clip failed, found lid lock hanging under lid. installed new latch and strike .. need to mail bezel to cx; ordrng 1 W11545554 (bezel) and 1 look (look)"

We serviced a

KITCHENAID REFRIGERATOR

Model KSSO36FMX02

Near Washington, DC 20016

Emmanuel R.

Job Details: 12/02/2022

We serviced a

ROPER WASHER

Model RTW4516FW2

Near Bowie, MD 20715

Shawn D.

Job Details: 12/02/2022

We serviced a

KITCHENAID COOKTOP

Model KECD807XBL00

Near Bel Air, MD 21015

Neil H.

Job Details: 12/02/2022

"AS I WAS REMOVING THE GLASS TOP IT WAS STUCK SLOWLY LIFTING I HEAR A CRACK LOWER CENTER EDGE CRACKS THANI REPLACE THE SWITCH PUT UNIT BACK TOGETHER AND THEN PUTTING KNOBS BACK ON ALL WHERE GOING ON GOOD THAN THE LAST ONE THE BLOWER FAN SWITCH IT FALLS THROUGH THAN THE FAN COMES ON AND WAS RUNNING THAN AFTER ABOUT 30-45 SEC BURNING SMELL LIKE THE BLOWER MOTOR BURNED OUT AND SWITCH IS IN 2 PIECES COOKTOP GLASS,BLOWER MOTOR AND SWITCH NEEDED EVERYTHING THAT COULD HAVE WENT WRONG IN A JOB HAPPENED HERE TODAY 2ND TECH NEEDED ON RETURN CX UNDERSTANDING OF EVERYTHING HE WAS RIGHT THERE AND WITNESSED ALL THE CRAZY THINGS HAPPENING 1 BY 1; ordrng 1 W10296247 (Whirlpool Range Main Cooktop - Black) and 1 WPW10247585 (motor-blwr) and 1 WP4456836 ( Switch, Blower)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Amelia Court House, VA 23002

Jerod R.

Job Details: 12/02/2022

"tested unit found unit is leaking at uppr left corner due to a malformed gasket , ordered new gasket; ordrng 1 W11483553 (gasket)"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Stafford, VA 22556

Carl R.

Job Details: 12/02/2022

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Milton, DE 19968

Frederick R.

Job Details: 12/02/2022

"Upon arrival Unit was working as designed except for the ice maker. FC temp was-2 and RC was 37. Evap fan running properly. Checked voltage from control and got 12.74vdc and same at fan itself. CX claims that carboard on boxes gets soft every now and then. Checked line going into IM and it was not frozen, however the fitting on valve itself was cracked in half. This is the reason water is not getting to IM. Made sure line was seated properlySpoke to Ed at WPTL (SR#7734846698). Went over findings and was tolf all my readings were good. Thinks the soft boxes are from unit being in defrost or CX leaving door open accidentally. Ordering dual valve. Spoke to CE and CX rescheduled for 12/9/22.; ordrng 1 W11482383 (dual valve)"

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Herndon, VA 20171

Christian C.

Job Details: 12/02/2022

We serviced a

AMANA RANGE

Model AGR5330BAS3

Near Baltimore, MD 21205

Alexander D.

Job Details: 12/02/2022

replaced manifold and knob. tested unit. unit is now working properly

We serviced a

MAYTAG OVEN

Model MGT8885XS01

Near Harrisburg, PA 17110

Fred G.

Job Details: 12/02/2022

cx complaint lower oven does not heat. inspected unit and removed burner cover and found ignitor is not heating up. pulled unit out and tested for voltage to ignitor and found 124.5vac. qouted cx for replacing the ignitor and cx accepted repair. replaced ignitor and tested unit. unit fired up and is working as designed. cx paid in full.

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Virginia Beach, VA 23464

Zachery R.

Job Details: 12/02/2022

"replaced gearcase, washplate, motor, and clutch, calibrated and tested, unit working as designed. left old parts with cx."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT780SAEM2

Near Stafford, VA 22554

Carl R.

Job Details: 12/02/2022

"Cx complaint is, AIG DW rack rollers broke off. Inspected unit and seen wheel no longer intact. Pulled unit from rails and removed original adjuster and installed new updated adjuster. Unit working properly."

We serviced a

WHIRLPOOL WASHER

Model PAVT910AWW

Near Charlottesville, VA 22903

Eric F.

Job Details: 12/02/2022

Cx rescheduled with office.; saved tckt

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Mount Airy, MD 21771

Ricardo S.

Job Details: 12/02/2022

"Cx complains about a water leak, inspected unit the valve is leaking, waater lines cks ok, replaced valve assy.. unit tested several times and wahser machine workng ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model JF42NXFXDE02

Near Alexandria, VA 22301

Lloyd B.

Job Details: 12/02/2022

"Cx complained the unit did not cool. Inspected the unit and found frost on the rc evap. Spoke with tech support and we tried to get the rc and fc fans to run in diagnostics but they did not, only the cond fan. Checked for voltage at the connection and there is 12vdc. Checked for continuity on the yellow wire and it was there. Tech support says to replace all evap fans and control at the same time. SR7735189356; ordrng 2 W10683015 (rc fan)s"

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Chesterfield, VA 23838

Chris B.

Job Details: 12/02/2022

cx comp unit will not go threw cycles insp unit conf cx comp found f8e1 logged found obstruction in valve replaced valve tested unit working as desighned

We serviced a

MAYTAG OVEN

Model MGT8885XS01

Near Harrisburg, PA 17110

Fred G.

Job Details: 12/02/2022

We serviced a

WHIRLPOOL WASHER

Model WFW7590FW0

Near Belvidere, NC 27919

Branden R.

Job Details: 12/02/2022

"cx complaint unit leaking and staying locked checked unit and found errors f3e1 f9e1 found drain pump intermittently coming on , also found bad front door seal ( bellow ) allowing unit to leak while running ordering new drain pump and seal for proper repair .; ordrng 1 W11106747 (Washer door Seal) and 1 WPW10605427 (drain pump)"

We serviced a

WHIRLPOOL ICE MAKER

Model KUID308HPS01

Near Harrisburg, PA 17110

Fred G.

Job Details: 12/02/2022

cx complaint unit is the unit is making noise and ice production is all over the place. sometimes good wet ice and sometimes its cloudy and sticks together. inspected unit and found unit was making a squealing noise. found that noise was coming from the recirculation pump. found unit falls under the Technical Service Pointer #: W11623132 Rev. A. found pump that was installed was dated 2/20/21. called TL (SR7734813049) replaced recirc pump and tested unit and found unit now is no longer making noise. noises heard are as designed. cx also complained about somthing yellow running down from above unit. i found it was mold. tl adviced cx to run unit through a cleaning cycle. unit now checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Richmond, VA 23222

Jonathon C.

Job Details: 12/02/2022

icemaker sent to cx was wrong. i ordered the correct part but the part sent to cx was a different part number. took pictures.; ordrng 1 w11579560 (icemaker)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Delta, PA 17314

Drew B.

Job Details: 12/02/2022

rwplaced element but foudn the sump to be leaking middle of unit when tested will need new wash motor call to reschd; ordrng 1 W11416362 (sump 3@trb)

We serviced a

KITCHENAID DISHWASHER

Model KDTE704DPA0

Near Frederick, MD 21701

Ricardo S.

Job Details: 12/02/2022

Replaced parts. i ran diagnostic test mode and dispenser working ok

We serviced a

WHIRLPOOL RANGE

Model WFG535S0LZ1

Near Fredericksburg, VA 22408

Tanner B.

Job Details: 12/02/2022

"CX Concern of the units burner not working well , found the units lf burner flame very high on low , adjusted the units valve and tested unit .. LF burner working well , flame is corrected.. Also noticed the bottom bake burner cover warped and not staying in place .. Unable to secure cover ..; ordrng 1 WP3195097 (COVER) and 1 look (look)"

We serviced a

WHIRLPOOL WASHER

Model MWNC565FW

Near Midlothian, VA 23112

Jerod R.

Job Details: 12/02/2022

"tested unit found unit was working as designed at this time , no codes or issues at this time"

We serviced a

KITCHENAID RANGE

Model KFDC506JSS01

Near Ashland, VA 23005

Thomas B.

Job Details: 12/02/2022

Cx complaint unit is not working properly inspected unit removed and replaced the valve and the manifold tested and inspected for proper use unit now functions normally

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Fredericksburg, VA 22405

Tanner B.

Job Details: 12/02/2022

"Installed new valve and dispenser, tested unit. Job complete"

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