We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Herndon, VA 20171
Richard B.
Job Details: 12/02/2022
"CX complant, Dryer has error code Inspected unit and found motor error code , Plugs tight. Changed motor from van stock and tested unit . Dryer working as designed. Job completed RB; ordrng 1 W11234001 (motor drive VS) and 1 looklook (look look), used 1 W11234001 (motor drive VS) from stock"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Bowie, MD 20721
Shawn D.
Job Details: 12/02/2022
"cx compalint unti is not working. inspected unit then plugged it in and drain pump is running, canceld it out then checked for errors and has f0e5 cleared code then ran service ccyle and everything passed but seems like when spinning its slipping. checked under unit no belt is good gearcase looks good. removed wash plate to find the hub going bad. replaced hub then ran servuce cycle agan and sounds good. calibrated control. unit is good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Lewes, DE 19958
Michael E.
Job Details: 12/02/2022
"CX complaint: very loud when running. Tested and verified complaint. I found the condenser is rattling and the vibration is coming from the compressor which is vibrating excessively. Ordering compressor, coupler, dye drier, 2 count and SS tech needed per FR; ordrng 1 W11370574 (compressor) and 1 W11506635 (coupler) and 1 W10143759 (drier (service))"
We serviced a
WHIRLPOOL FREEZER
Model WSZ57L18DM00
Near Elizabeth City, NC 27909
Branden R.
Job Details: 12/02/2022
"once arrived cx did not come to door , once cx came to door found unit is out of warrnty and cx advised unit still have 10 year warrenty advised unit is no longer under any warrenty and service will be 120 cx refused service stating it should be coverd and they will call us back out when they fine paper work ..."
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Stafford, VA 22556
Carl R.
Job Details: 12/02/2022
"Cx complaint is, Dryer throwing breaker in box, had electrician come out and check everything looks good. From previous tech recommendations timer switch is needed. Removed lid and original timer switch. Installed new timer switch and tested unit for 20 min. Unit working properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Round Hill, VA 20141
Ricky E.
Job Details: 12/02/2022
"installed parts, unit cks ok....; ordrng 1 look/look (look/look)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Surry, VA 23883
Lucas R.
Job Details: 12/02/2022
"cx complaint unit making noise, checked unit found banging noise from rear panel onto chassis, secured panel added foam gasket, tested on drain and spin w/ towels, unit working as designed"
We serviced a
KITCHENAID DBL WALL OVEN
Model KOCE507ESS11
Near Baltimore, MD 21208
Justin S.
Job Details: 12/02/2022
cx says the microwave on the unit has a burning smell when using it. cx says another company has been out already and has replaced the cooling fan mag tube and inverter. tested the unit and the unit is heating good but does have a burning smell. the unit has a f6e4(ui and appliance manager mismatched). dont see any burnt spots visually inspecting. called tech support and spoke with an ed. activated the mag in diagnostics no smell heating good. activated the cooling fan and the fan is smelling. activated the crisper and no smell. file number 7735185972.; ordrng 1 W11344874 (fan) and 1 W10915651 (cover-plt)
We serviced a
WHIRLPOOL RANGE
Model KSEG700ESS6
Near Myrtle Beach, SC 29579
Jason T.
Job Details: 12/02/2022
"Installed parts to complete the repair, verified all unit functions for proper operation...working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Upper Marlboro, MD 20774
Shawn D.
Job Details: 12/02/2022
arrived informed cx on pricing and she has extended warrenty she said she made appointment online and she said it showed her warrenty when filling out form. told cx to call whirlpool to send correct ticket over
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Halethorpe, MD 21227
Alexander D.
Job Details: 12/02/2022
cx complaint water dripping out of dispenser and ice falling out of chute onto floor. inspected unit and verified complaint. can see streak running down front of door. cx said he usually checks ice chute after hes done dispensing ice and its empty but ice falls out later. found hairline crack in door waterline and ice door not sealing. ordering fz door and ice container. need 2 tech to hold door up while feeding waterline and harness thru hinge. advised cx door will be shipped directly to his house and to call office to schedule return visit after inspecting for damages. cx understands.; ordrng 1 LW10918659 (fz door) and 1 WPW10558424 (ice container) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Virginia Beach, VA 23456
Austin D.
Job Details: 12/02/2022
wrong compressor ordered due to the manufactuer code not being changed. my mistake. called the office and was able to get it rescheduled for the 9th. cx agreed and understood about the mistake. will return once the correct compressor is delivered.; ordrng 1 W11370574 (compressor)
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ2
Near Lewes, DE 19958
Michael E.
Job Details: 12/02/2022
"CX complaint: bake and broil are not lighting. Tested and verified complaint. I found neither bake nor broil are not sparking. Replaced spark module, tested unit and it is now working properly. Job is complete"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Herndon, VA 20171
Richard B.
Job Details: 12/02/2022
"CX complant, Dryer has error code Inspected unit and found motor error code , Plugs tight. Changed motor from van stock and tested unit . Dryer working as designed. Job completed RB; ordrng 1 W11234001 (motor drive VS) and 1 looklook (look look), used 1 W11234001 (motor drive VS) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300EBS00
Near Laurel, DE 19956
Frederick R.
Job Details: 12/02/2022
Replaced valve and reset ice maker. Tested unit after repair and the IM harvests properly and fills with water. Job is complete
We serviced a
KITCHENAID COOKTOP
Model KCED600GBL01
Near Haymarket, VA 20169
Demonte S.
Job Details: 12/02/2022
Inspected the unit. Found that the cx is saying that the Cooktop had split. Checked the Cooktop. Single line split. This is a sign of a Heat crack. Installed new Cooktop. Tested the unit. Unit is working as Designed. ( Any questions please check Sd Pictures.)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Norfolk, VA 23503
Carl A.
Job Details: 12/02/2022
"cx complaint of unit not washing or spinning,rand unit through diag to ginf the following error code F7E1,found that the acutator had failed with the cap,replaced both parts tested and calibrated unit works as deisgned"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Wilmington, DE 19805
Alexander W.
Job Details: 12/02/2022
Cx stated unit not drying clothes inspected tested and verified cx complaint found nothing wrong with dryer washer not spinning clothes out properly.
We serviced a
KITCHENAID DBL WALL OVEN
Model KOCE507ESS11
Near Baltimore, MD 21208
Justin S.
Job Details: 12/02/2022
cx says the microwave on the unit has a burning smell when using it. cx says another company has been out already and has replaced the cooling fan mag tube and inverter. tested the unit and the unit is heating good but does have a burning smell. the unit has a f6e4(ui and appliance manager mismatched). dont see any burnt spots visually inspecting. called tech support and spoke with an ed. activated the mag in diagnostics no smell heating good. activated the cooling fan and the fan is smelling. activated the crisper and no smell. file number 7735185972.; ordrng 1 W11344874 (fan) and 1 W10915651 (cover-plt)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHB03
Near Newark, DE 19711
Alexander W.
Job Details: 12/02/2022
"Cx complaint unit not making ice inspected tested and verified cx complaint found ice maker defective stuck in harvest position installed new ice maker from pre-id parts and tested unit, unit not finding him position or doing anything, reset power still nothing cut open harness through door no signs of failed harness took continuity through grey wire straight to ice maker and there is a break in wire just not visible, ordering FC door and informed cx of wait time and delivery to cx home also ordering control just in case. Cannot reached due to SO part. ; ordrng 1 LW11026427 (FC door) and 1 W11212392 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Richmond, VA 23237
Chris B.
Job Details: 12/02/2022
cx comp unit unit will not stop and take hours to finish cycle insp unit conf cx comp found wire not seated on valve seated wire tested unit working as desighned
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS5
Near Washington, DC 20009
Samuel R.
Job Details: 12/02/2022
spoke with cx and advised they will reshedule for friday the 16th; schdld next appmnt for 12/16 FRI Am
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Fulton, MD 20759
Eric W.
Job Details: 12/02/2022
installed parts and tested unit door now cloosing proeprly
We serviced a
JENNAIR DISHWASHER
Model JDTSS243GX0
Near Washington, DC 20009
Samuel R.
Job Details: 12/02/2022
cx complaint unit is not workinginspected unit and got error code f8e4.found drain pump to not be working.unit will need a new pump.WPW10531320 76 tribles; ordrng 1 WPW10531320 (drain pump)
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Virginia Beach, VA 23453
Zachery R.
Job Details: 12/02/2022
assisted ac with repair.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Mount Airy, MD 21771
Ricardo S.
Job Details: 12/02/2022
"Cx complains about a water leak, inspected unit the valve is leaking, waater lines cks ok, replaced valve assy.. unit tested several times and wahser machine workng ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near Winchester, VA 22602
Ricky E.
Job Details: 12/02/2022
tech line chris.. SR#7735189810.. per tech line the units inverter seems to be shorting and blowing the gfi... need part; ordrng 1 w11320585 (inverter)
We serviced a
WHIRLPOOL WASHER
Model MVW5430MW0
Near Port Tobacco, MD 20677
Robert A.
Job Details: 12/02/2022
Cx complaint that the unit is shaking violently during the spin cycle. I inspected the unit and confirmed the complaint. I found no error codes. I checked the suspension and found the RF suspension rod not sitting correctly in place. I correctly positioned the suspension rod and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Myrtle Beach, SC
Jason T.
Job Details: 12/02/2022
"Tech called and spoke with tech line in reference to the unit, was advised the unit will disable the broil cycle when the door is left open to cook, this is a Safety design per tech line, spoke with Chris REF # 7735190455 to document. Also called and spoke with the cx to advise that the broil is working as designed when the door is closed, when left open the flame will shut off, cx agreed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Bealeton, VA 22712
Daniel J.
Job Details: 12/02/2022
fridge complaint icemaker not keeping up with families needs checked tray ice in tray about one cycle confirmed iceroom fan moving cold air from freezer replaced icemaker cycled water filled into tray
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Winchester, VA 22603
Ricky E.
Job Details: 12/02/2022
compressor shipped unpressurerized and rattling.. will reorder part...; ordrng 1 W10507884 (compressor)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Charlotte Hall, MD 20622
Shane B.
Job Details: 12/02/2022
"cx complaint is the unit not completling cycles. cx said on rinse water only trickles in and cycle does not finish. checked for codes and found F8E1 long fill, ran cold valve and can hear valve buzzing but had no flow. hot valve has good flow. water supply has good pressure and valves are not clogged with debry. installed preIDed part and tested again. both valves have good flow. ran service cycle and calibration cycle with no issues. unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Virginia Beach, VA 23456
Austin D.
Job Details: 12/02/2022
wrong compressor ordered due to the manufactuer code not being changed. my mistake. called the office and was able to get it rescheduled for the 9th. cx agreed and understood about the mistake. will return once the correct compressor is delivered.; ordrng 1 W11370574 (compressor)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Williamsburg, VA 23185
Lucas R.
Job Details: 12/02/2022
upon arrival cx advised unit had been returned to Rent A Center
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Fort Washington, MD 20744
Robert A.
Job Details: 12/02/2022
Cx complaint that the unit is not turning on. I inspected the unit to confirm the complaint. The control panel is not responding at all. I checked power to the control and it's getting 122v but the connector was not secure. I secured the connector and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS3
Near Centreville, VA 20120
Christian C.
Job Details: 12/02/2022
"Cx complaint metal piece sticking out of door and front right burner is not lighting. Inspected unit found thermal event caused side of glass to crack and side of door falling apart. Front right burner taking a while to ignite. Installed door panel, nameplate and burner head."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHB03
Near Newark, DE 19711
Alexander W.
Job Details: 12/02/2022
"Cx complaint unit not making ice inspected tested and verified cx complaint found ice maker defective stuck in harvest position installed new ice maker from pre-id parts and tested unit, unit not finding him position or doing anything, reset power still nothing cut open harness through door no signs of failed harness took continuity through grey wire straight to ice maker and there is a break in wire just not visible, ordering FC door and informed cx of wait time and delivery to cx home also ordering control just in case. Cannot reached due to SO part. ; ordrng 1 LW11026427 (FC door) and 1 W11212392 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBLS36FMB01
Near Arnold, MD 21012
Andrew H.
Job Details: 12/02/2022
"Cx complaint unit is beeping. when replacing control noticed connectors did not match. referred to service pointer W10823361, found proper control replacement for KBLS36FMB01 is W10818296. Notified cx new board will have to be ordered, office will contact cx to schedule replacement.; ordrng 1 W10818296 (control kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near ,
Carl R.
Job Details: 12/02/2022
Unit will need the new style fitting for water line. Needs fitting wo4373559.; ordrng 1 Wp4373559 (Fitting) and 3 Wp4373559 (Fitting ( van stock))s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Richmond, VA 23222
Jonathon C.
Job Details: 12/02/2022
icemaker sent to cx was wrong. i ordered the correct part but the part sent to cx was a different part number. took pictures.; ordrng 1 w11579560 (icemaker)
We serviced a
WHIRLPOOL RANGE
Model WFE515S0EW0
Near Burtonsville, MD 20866
Israel R.
Job Details: 12/02/2022
Installed new swtich and tested unti is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Elkridge, MD 21075
Robert L.
Job Details: 12/02/2022
"upon arrival unit shepard pratt hospital, unit extremely far form loading dock, spoke with cx they were willing to reschedule, NO RL; ordrng 1 look (look)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Laurel, MD 20723
Robert L.
Job Details: 12/02/2022
"installed RC and FC evap fan assys and main control, tested all ops ok"
We serviced a
KITCHENAID DISHWASHER
Model KDTE704DPA0
Near Frederick, MD 21701
Ricardo S.
Job Details: 12/02/2022
Replaced parts. i ran diagnostic test mode and dispenser working ok
We serviced a
KITCHENAID OVEN
Model KOCE507ESS11
Near Severna Park, MD 21146
Andrew H.
Job Details: 12/02/2022
"Cx complaint wave covers are becoming extremely hot after use and show signs of discoloration. Advised cx issues are caused by buildup of food debris on covers. Ordering 2 new replacement covers (W10915651), scheduled return job for Wednesday 12/14/22; ordrng 2 W10915651 (Waveguide Cover)s"
We serviced a
KITCHENAID COOKTOP
Model KCED600GBL01
Near Haymarket, VA 20169
Demonte S.
Job Details: 12/02/2022
Inspected the unit. Found that the cx is saying that the Cooktop had split. Checked the Cooktop. Single line split. This is a sign of a Heat crack. Installed new Cooktop. Tested the unit. Unit is working as Designed. ( Any questions please check Sd Pictures.)
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Virginia Beach, VA 23453
Anthony D.
Job Details: 12/02/2022
replaced all parts calibrated tested unit is working as designed
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Georgetown, DE 19947
Frederick R.
Job Details: 12/02/2022
CX complaint is F0E9 error code. Inspected tested unit and verified complaint. During inspection I foun leveling legs defective and causing WM to wobble uncontrollably. This is under 30 days from DOP and falls under 30 day warranty. Ordering levleing legs for unit. Parts in stock.; ordrng 4 WPW10687506 (leveling leg)s and 1 look (look)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near ,
Jason T.
Job Details: 12/02/2022
"Cx complaint, ice freezes together in the bucket, not dispaensing the cubed-crushed ice, also the cabinet is offset. Found ice door not closing properly allowing warm air to migrate and freeze the cubes, also the leveler needs replaced, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 WPW10577864 (door-ice) and 2 WPW10141622 (leveling leg)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Rockville, MD 20850
Roberto I.
Job Details: 12/02/2022
"CX complaint nome plate is coming off. Confirmed complaint, part needs to be replaced, but the cx doesn't have any invoice or delivery receipt showing the 'within 30 days'. He will get in touch with the store. If we go back, please pre id badge again W10876598; ordrng 1 W10876598 (badge)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ
Near Mount Airy, MD 21771
Ricardo S.
Job Details: 12/02/2022
"Cx complains about a clicking noise, cks unit, damper and fans working ok.. the noise comes from the back of the unit, a piece of blue shipping tape came off and is making noises when the condenser fan turns on.. unti cks ok"
We serviced a
KITCHENAID OVEN
Model KDRS462VSS00
Near Washington, DC 20017
Emmanuel R.
Job Details: 12/02/2022
Pulled unit out and notice the cords are diffirent. The one on the unit is 4 prong 240 power cord and I recieved the 3 prong. I took pictures of the correct power cord. Please reorder and reschedule.; ordrng 1 PT500L (make sure its 4 prong cord)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Elkridge, MD 21075
Robert L.
Job Details: 12/02/2022
"installed updated heater per TSP and s-17304, ran diagnostics and tested all ops ok"
We serviced a
WHIRLPOOL FREEZER
Model WRF555SDFZ11
Near Ocean View, DE 19970
Michael E.
Job Details: 12/02/2022
"CX complaint: ice stops from fusing together. Tested but was unsuccessful in duplicating the effect. IB at 7 degrees, FC at 1.7 and RC at 40 degrees. This is the same problem this unit has had all along but the problem is intermitant. I think could be the damper failing, or scroll fan failing or possibly control problem. Quoted CX price to replace damper, scroll fan, wheel and control. I recommended CX to contact WP and request a concession since this has been same problem all along. Parts needed would be damper WPW10196393, scroll fan W10309863, wheel WPW10123444K and control W11399844. I advised CX to contact WP and request a concession since this has been the same problem since the beginning. Job is complete pending CX contacting WP"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Fort Washington, MD 20744
Robert A.
Job Details: 12/02/2022
Cx complaint that the unit is not turning on. I inspected the unit to confirm the complaint. The control panel is not responding at all. I checked power to the control and it's getting 122v but the connector was not secure. I secured the connector and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBLS36FMB01
Near Arnold, MD 21012
Andrew H.
Job Details: 12/02/2022
"Cx complaint unit is beeping. when replacing control noticed connectors did not match. referred to service pointer W10823361, found proper control replacement for KBLS36FMB01 is W10818296. Notified cx new board will have to be ordered, office will contact cx to schedule replacement.; ordrng 1 W10818296 (control kit)"
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Bowie, MD 20715
Shawn D.
Job Details: 12/02/2022
cx complaint unit is not gong past filling. inspected unit then checked for errrors and has f2e1 f7e1 f7e6 clered errors then ran servce ccyle and when agitating unit buzzes same with spinn. checked under unit to find a drill the has smashed the capacitor. called office part is in stock there and is only 7 minutes away. went and picked part up installed capacitor and tested and now unit agitated and spins. collected payment. unit is good; ordrng 1 W11158830 (capacitor 118.11)
We serviced a
KITCHENAID OVEN
Model KEBS177DSS8
Near Chestertown, MD 21620
Alexander W.
Job Details: 12/02/2022
"Cx stated oven wont turn off inspected tested and verified cx complaint found bake relay welded sending constant voltage to bake element, element is NLA cx wants to just buy a new oven. Trip and diag covered by saftey Job is complete"
We serviced a
JENN-AIR RANGE
Model JDRP648HL01
Near Moseley, VA 23120
Jerod R.
Job Details: 12/02/2022
"replaced all parts but the module, new module had connector half off it, also found small rear burner has cracked electrode ordered; ordrng 1 W11234290 (cntrl-elec) and 1 W11238756 (igntr-surf)"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Newport News, VA 23608
Carl A.
Job Details: 12/02/2022
"cx complaint of unit not heating checked unit , found it not heating ,checked unit to find power to be correct coming in, ohmed out to find the thermal cut off to be open,replaced part tested unit works as desinged; ordrng 1 W10900067 (Thermal Cut-Off CA V/S), used 1 W10900067 (Thermal Cut-Off CA V/S) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near North Myrtle Beach, SC 29582
Jason T.
Job Details: 12/02/2022
"Installed parts to complete the repair, calibrated and tested unit...working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Alexandria, VA 22315
Dustin F.
Job Details: 12/02/2022
"CX complaint: Dryer making noisesInspected unit, confirmed CX complaintInspected unit further, pulled off top and front panels, found heavy lint buildup in blower wheel (cleaned out with vacuum) and found the drum warped. ORdering New Drum Assembly and 2 rollers for return visit.; ordrng 1 W10508188 (Drum) and 2 WPW10314173 (Roller)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KUID308ESS2
Near Richmond, VA 23238
Kyle A.
Job Details: 12/02/2022
Installed hosing and leak checked unit and unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Thurmont, MD 21788
Ricardo S.
Job Details: 12/02/2022
"Unit still not making ice, inspected unit, the ice maker runs but not filling with water.. the wire connection on dual valve was not making a good contact and that's why the ice maker was not filling with water.. unti is working now"
We serviced a
KITCHENAID HOOD
Model KXW9736YSS0
Near Charlottesville, VA 22901
Eric F.
Job Details: 12/02/2022
"Confirmed cx complaint unit control housing falling out of assembley. Found screw mounting bracket broken on control housing. Quoted cx for housing, cx paid in full. Ordering control housing.; ordrng 1 W11387938 (control housing)"
We serviced a
WHIRLPOOL FREEZER
Model WRF555SDFZ11
Near Ocean View, DE 19970
Michael E.
Job Details: 12/02/2022
"CX complaint: ice stops from fusing together. Tested but was unsuccessful in duplicating the effect. IB at 7 degrees, FC at 1.7 and RC at 40 degrees. This is the same problem this unit has had all along but the problem is intermitant. I think could be the damper failing, or scroll fan failing or possibly control problem. Quoted CX price to replace damper, scroll fan, wheel and control. I recommended CX to contact WP and request a concession since this has been same problem all along. Parts needed would be damper WPW10196393, scroll fan W10309863, wheel WPW10123444K and control W11399844. I advised CX to contact WP and request a concession since this has been the same problem since the beginning. Job is complete pending CX contacting WP"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Chesapeake, VA 23320
Austin D.
Job Details: 12/02/2022
cx complaint the unit is leaking at the bottom. checked the unit and found that the ice maker warter line was leaking at the conection at the bottom. reseated the water line and tested. unit is no longer leaking.
We serviced a
KITCHENAID DISHWASHER
Model KDTE704DPA0
Near Frederick, MD 21701
Ricardo S.
Job Details: 12/02/2022
Replaced parts. i ran diagnostic test mode and dispenser working ok
We serviced a
KITCHENAID OVEN
Model KOCE507ESS11
Near Severna Park, MD 21146
Andrew H.
Job Details: 12/02/2022
"Cx complaint wave covers are becoming extremely hot after use and show signs of discoloration. Advised cx issues are caused by buildup of food debris on covers. Ordering 2 new replacement covers (W10915651), scheduled return job for Wednesday 12/14/22; ordrng 2 W10915651 (Waveguide Cover)s"
We serviced a
AMANA OVEN
Model AER6303MFW
Near Seaford, DE 19973
Frederick R.
Job Details: 12/02/2022
CX complaint is range not working. Inspected unit and found the house and range is infested with live roaches. Control board is bad because of infestation. Spoke to Gina at My Way and she said they are goinf to replace the unit for the CX. Unit needs to be cleaned if any further service is needed on unit or at residence. No parts being ordered because MyWay said they are just going to dump the unit. Job is comnplete; ordrng 1 look (look)
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL1
Near Moseley, VA 23120
Jerod R.
Job Details: 12/02/2022
replaced ordered parts an dtested unit is now fully functional
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Kingsville, MD 21087
Neil H.
Job Details: 12/02/2022
NEED CALL SENT BACK ON MONDAY TO CALL TECH LINE AND THAN I WILL REACH BACK OUT TO CX'S BECAUSE THEY DON'T WANT ANY WORK DONE ON UNIT THEY WANT IT REPLACED BY LOWES; saved tckt
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Herndon, VA 20171
Christian C.
Job Details: 12/02/2022
CX complaint unit does not turn on. Inspected unit console turns on with the chime but no leds are lit. Power cycled unit and reseated connections. Issue still persists. Installed console. Tested unit. No errors. Leds are working and unit is heating. Unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSO36FMX02
Near Washington, DC 20016
Emmanuel R.
Job Details: 12/02/2022
"Cs unit is not cooling in the Rc, confirmed complaint. I fpound the control board to be at fault. Unit is shuting down and powering back up and the control beeps everytime it flashes. Ruled out evap fan isnt shorting out and causing the issue. Advised customer the control for this unit is no longer availible. Collected for service call."
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Mineral, VA 23117
Tanner B.
Job Details: 12/02/2022
"latch assebly clip/ bezel clip failed, found lid lock hanging under lid. installed new latch and strike .. need to mail bezel to cx; ordrng 1 W11545554 (bezel) and 1 look (look)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSO36FMX02
Near Washington, DC 20016
Emmanuel R.
Job Details: 12/02/2022
"Cs unit is not cooling in the Rc, confirmed complaint. I fpound the control board to be at fault. Unit is shuting down and powering back up and the control beeps everytime it flashes. Ruled out evap fan isnt shorting out and causing the issue. Advised customer the control for this unit is no longer availible. Collected for service call."
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Bowie, MD 20715
Shawn D.
Job Details: 12/02/2022
cx complaint unit is not gong past filling. inspected unit then checked for errrors and has f2e1 f7e1 f7e6 clered errors then ran servce ccyle and when agitating unit buzzes same with spinn. checked under unit to find a drill the has smashed the capacitor. called office part is in stock there and is only 7 minutes away. went and picked part up installed capacitor and tested and now unit agitated and spins. collected payment. unit is good; ordrng 1 W11158830 (capacitor 118.11)
We serviced a
KITCHENAID COOKTOP
Model KECD807XBL00
Near Bel Air, MD 21015
Neil H.
Job Details: 12/02/2022
"AS I WAS REMOVING THE GLASS TOP IT WAS STUCK SLOWLY LIFTING I HEAR A CRACK LOWER CENTER EDGE CRACKS THANI REPLACE THE SWITCH PUT UNIT BACK TOGETHER AND THEN PUTTING KNOBS BACK ON ALL WHERE GOING ON GOOD THAN THE LAST ONE THE BLOWER FAN SWITCH IT FALLS THROUGH THAN THE FAN COMES ON AND WAS RUNNING THAN AFTER ABOUT 30-45 SEC BURNING SMELL LIKE THE BLOWER MOTOR BURNED OUT AND SWITCH IS IN 2 PIECES COOKTOP GLASS,BLOWER MOTOR AND SWITCH NEEDED EVERYTHING THAT COULD HAVE WENT WRONG IN A JOB HAPPENED HERE TODAY 2ND TECH NEEDED ON RETURN CX UNDERSTANDING OF EVERYTHING HE WAS RIGHT THERE AND WITNESSED ALL THE CRAZY THINGS HAPPENING 1 BY 1; ordrng 1 W10296247 (Whirlpool Range Main Cooktop - Black) and 1 WPW10247585 (motor-blwr) and 1 WP4456836 ( Switch, Blower)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Amelia Court House, VA 23002
Jerod R.
Job Details: 12/02/2022
"tested unit found unit is leaking at uppr left corner due to a malformed gasket , ordered new gasket; ordrng 1 W11483553 (gasket)"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Stafford, VA 22556
Carl R.
Job Details: 12/02/2022
"Cx complaint is, Dryer throwing breaker in box, had electrician come out and check everything looks good. From previous tech recommendations timer switch is needed. Removed lid and original timer switch. Installed new timer switch and tested unit for 20 min. Unit working properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Milton, DE 19968
Frederick R.
Job Details: 12/02/2022
"Upon arrival Unit was working as designed except for the ice maker. FC temp was-2 and RC was 37. Evap fan running properly. Checked voltage from control and got 12.74vdc and same at fan itself. CX claims that carboard on boxes gets soft every now and then. Checked line going into IM and it was not frozen, however the fitting on valve itself was cracked in half. This is the reason water is not getting to IM. Made sure line was seated properlySpoke to Ed at WPTL (SR#7734846698). Went over findings and was tolf all my readings were good. Thinks the soft boxes are from unit being in defrost or CX leaving door open accidentally. Ordering dual valve. Spoke to CE and CX rescheduled for 12/9/22.; ordrng 1 W11482383 (dual valve)"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Herndon, VA 20171
Christian C.
Job Details: 12/02/2022
CX complaint unit does not turn on. Inspected unit console turns on with the chime but no leds are lit. Power cycled unit and reseated connections. Issue still persists. Installed console. Tested unit. No errors. Leds are working and unit is heating. Unit is working as designed.
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near Baltimore, MD 21205
Alexander D.
Job Details: 12/02/2022
replaced manifold and knob. tested unit. unit is now working properly
We serviced a
MAYTAG OVEN
Model MGT8885XS01
Near Harrisburg, PA 17110
Fred G.
Job Details: 12/02/2022
cx complaint lower oven does not heat. inspected unit and removed burner cover and found ignitor is not heating up. pulled unit out and tested for voltage to ignitor and found 124.5vac. qouted cx for replacing the ignitor and cx accepted repair. replaced ignitor and tested unit. unit fired up and is working as designed. cx paid in full.
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Virginia Beach, VA 23464
Zachery R.
Job Details: 12/02/2022
"replaced gearcase, washplate, motor, and clutch, calibrated and tested, unit working as designed. left old parts with cx."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT780SAEM2
Near Stafford, VA 22554
Carl R.
Job Details: 12/02/2022
"Cx complaint is, AIG DW rack rollers broke off. Inspected unit and seen wheel no longer intact. Pulled unit from rails and removed original adjuster and installed new updated adjuster. Unit working properly."
We serviced a
WHIRLPOOL WASHER
Model PAVT910AWW
Near Charlottesville, VA 22903
Eric F.
Job Details: 12/02/2022
Cx rescheduled with office.; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Mount Airy, MD 21771
Ricardo S.
Job Details: 12/02/2022
"Cx complains about a water leak, inspected unit the valve is leaking, waater lines cks ok, replaced valve assy.. unit tested several times and wahser machine workng ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model JF42NXFXDE02
Near Alexandria, VA 22301
Lloyd B.
Job Details: 12/02/2022
"Cx complained the unit did not cool. Inspected the unit and found frost on the rc evap. Spoke with tech support and we tried to get the rc and fc fans to run in diagnostics but they did not, only the cond fan. Checked for voltage at the connection and there is 12vdc. Checked for continuity on the yellow wire and it was there. Tech support says to replace all evap fans and control at the same time. SR7735189356; ordrng 2 W10683015 (rc fan)s"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Chesterfield, VA 23838
Chris B.
Job Details: 12/02/2022
cx comp unit will not go threw cycles insp unit conf cx comp found f8e1 logged found obstruction in valve replaced valve tested unit working as desighned
We serviced a
MAYTAG OVEN
Model MGT8885XS01
Near Harrisburg, PA 17110
Fred G.
Job Details: 12/02/2022
cx complaint lower oven does not heat. inspected unit and removed burner cover and found ignitor is not heating up. pulled unit out and tested for voltage to ignitor and found 124.5vac. qouted cx for replacing the ignitor and cx accepted repair. replaced ignitor and tested unit. unit fired up and is working as designed. cx paid in full.
We serviced a
WHIRLPOOL WASHER
Model WFW7590FW0
Near Belvidere, NC 27919
Branden R.
Job Details: 12/02/2022
"cx complaint unit leaking and staying locked checked unit and found errors f3e1 f9e1 found drain pump intermittently coming on , also found bad front door seal ( bellow ) allowing unit to leak while running ordering new drain pump and seal for proper repair .; ordrng 1 W11106747 (Washer door Seal) and 1 WPW10605427 (drain pump)"
We serviced a
WHIRLPOOL ICE MAKER
Model KUID308HPS01
Near Harrisburg, PA 17110
Fred G.
Job Details: 12/02/2022
cx complaint unit is the unit is making noise and ice production is all over the place. sometimes good wet ice and sometimes its cloudy and sticks together. inspected unit and found unit was making a squealing noise. found that noise was coming from the recirculation pump. found unit falls under the Technical Service Pointer #: W11623132 Rev. A. found pump that was installed was dated 2/20/21. called TL (SR7734813049) replaced recirc pump and tested unit and found unit now is no longer making noise. noises heard are as designed. cx also complained about somthing yellow running down from above unit. i found it was mold. tl adviced cx to run unit through a cleaning cycle. unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Richmond, VA 23222
Jonathon C.
Job Details: 12/02/2022
icemaker sent to cx was wrong. i ordered the correct part but the part sent to cx was a different part number. took pictures.; ordrng 1 w11579560 (icemaker)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Delta, PA 17314
Drew B.
Job Details: 12/02/2022
rwplaced element but foudn the sump to be leaking middle of unit when tested will need new wash motor call to reschd; ordrng 1 W11416362 (sump 3@trb)
We serviced a
KITCHENAID DISHWASHER
Model KDTE704DPA0
Near Frederick, MD 21701
Ricardo S.
Job Details: 12/02/2022
Replaced parts. i ran diagnostic test mode and dispenser working ok
We serviced a
WHIRLPOOL RANGE
Model WFG535S0LZ1
Near Fredericksburg, VA 22408
Tanner B.
Job Details: 12/02/2022
"CX Concern of the units burner not working well , found the units lf burner flame very high on low , adjusted the units valve and tested unit .. LF burner working well , flame is corrected.. Also noticed the bottom bake burner cover warped and not staying in place .. Unable to secure cover ..; ordrng 1 WP3195097 (COVER) and 1 look (look)"
We serviced a
WHIRLPOOL WASHER
Model MWNC565FW
Near Midlothian, VA 23112
Jerod R.
Job Details: 12/02/2022
"tested unit found unit was working as designed at this time , no codes or issues at this time"
We serviced a
KITCHENAID RANGE
Model KFDC506JSS01
Near Ashland, VA 23005
Thomas B.
Job Details: 12/02/2022
Cx complaint unit is not working properly inspected unit removed and replaced the valve and the manifold tested and inspected for proper use unit now functions normally
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Fredericksburg, VA 22405
Tanner B.
Job Details: 12/02/2022
"Installed new valve and dispenser, tested unit. Job complete"