Service History 770 - VIA Appliance

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM704KPS1

Near York, PA 17404

Bernard M.

Job Details: 12/02/2022

"Cx complaint the unit leaks. When arrived ran unit on normal cycle, after unit filled found water dripping from the tub and it would run down to the seal of sump assembly and continue to drip steadily. Contacted TL to report findings and suggests replacing tub. Ordering tub assembly and to be shipped to cx address. Once part arrives, cx will inspect and contact office to set up return.SR#7735185177; ordrng 1 W11409866 (tub assembly)"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Baltimore, MD 21209

Justin S.

Job Details: 12/02/2022

cx says the unit has leaked 3 times on the right side of the unit. doesnt leak every time since they use it once a day. put the unit into diagnostics and no error codes. ran the test mode and the unit is filling good. when the unit started to drain i found the drain pipe in the cx wall is slow to drain and is overflowing causing the leak. showed the cx. the unit is good

We serviced a

WHIRLPOOL WASHER

Model WTW4800BQ0

Near Waynesboro, PA 17268

Andrew S.

Job Details: 12/02/2022

Per previous tech I was able to access and repalce the control and console panel. I then tested the unit and found that it is now functioning as intended. Job complete

We serviced a

WHIRLPOOL RANGE

Model WFE540H0ES0

Near New Cumberland, PA 17070

Fred G.

Job Details: 12/02/2022

cx complaint preheated oven and went to place in a item and found the bottom of unit was glowing red. inspected unit and found a hole in the bake element cover. removed cover and found bake element shorted to ground and had a thermal event. element no longer has continuity. tested for voltage to element and found 240.5vac. I found then found bake element was getting 240 all the time. unit needs bake element and control. called safety. qouted cx for full repair $517.43. cx declined repair. no more work needed.

We serviced a

KITCHENAID OVEN

Model KDRS462VSS00

Near Washington, DC 20017

Emmanuel R.

Job Details: 12/02/2022

Pulled unit out and notice the cords are diffirent. The one on the unit is 4 prong 240 power cord and I recieved the 3 prong. I took pictures of the correct power cord. Please reorder and reschedule.; ordrng 1 PT500L (make sure its 4 prong cord)

We serviced a

WHIRLPOOL FREEZER

Model WSZ57L18DM00

Near Sykesville, MD 21784

Marc M.

Job Details: 12/02/2022

"cx complaint control not operating correctly still. cx states unit will still make beeping noise at seemingly random times after control replacement. at first went to enter diag,at which point found that the control was not seated in the housing which was causing the 'temp setting' button to be permanantly depressed, so when the cx would close the door the switch would active service diagnostic cycle. correctly installed existing control and tested unit. unit now checks good."

We serviced a

WHIRLPOOL WASHER

Model MWNC565FW

Near Midlothian, VA 23112

Jerod R.

Job Details: 12/02/2022

"tested unit found unit was working as designed at this time , no codes or issues at this time"

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Martinsburg, WV 25403

Ken M.

Job Details: 12/02/2022

Customer complaint is that the door gasket is starting to fray. Unit will need a new door gasket. Ordering adhesive to secure the gasket to the door.; ordrng 1 W10861521 (seal-door) and 1 WP279368 (adhesive)

We serviced a

JENNAIR OVEN

Model JJW2827WS02

Near Potomac, MD 20854

Roberto I.

Job Details: 12/02/2022

"Cx complaint bake cycle on upper oven was started, but lower oven preheated instead. It went on over temperature, a 'call service' message came on the display, and I had to flip the breaker off.Ran diag, found no errors. Tested lower oven relays, they worked as designed. Ran a 350F bake cycle on upper oven and inserted thermocouple on lower oven. The upper preheated and the lower didn't go over 75F. Unable to replicate any issue.Called tech line, spoke to Andy and explained all I did. He had no idea and told me to try to replicate the issue. I was unable to replicate any issue, the oven worked as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW4950HW3

Near Stafford, VA 22554

Carl R.

Job Details: 12/02/2022

"Cx complaint is, Washer is making really loud sounds when changing wash modes-jamming noise sounds like a grinding. Talked with cx and cx has recording of the sound. Looked underneath and removed the cover to splutch. Removed fastener and belt and splutch, seen plastic dust. Replaced splutch and installed other parts. Tested unit, no more grinding. Unit working properly."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Springfield, VA 22150

Dustin F.

Job Details: 12/02/2022

"CX complaint: Unit not workingInspected unit, found F3 E1 code, code not listed in tech sheet. Ran test cycle unit would get to agitate and humm and not agitate. then stop cycle.Tilted unit back, found capacitor failed, leaking thermal paste everywhere. ORdering new capacitor, Belt, and clutch kit. Belt was also slipping, cutting into clutch. I removed Capacitor and asked CX to not plug in or attempt to use Unit till repaired. She has capacitor in a zip lock bag with the mounting screw, so it wont leak all over the floor.; ordrng 1 W11395618 (Capacitor) and 1 W10721967 (CLutch Kit) and 1 W11239857 (Belt)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Millsboro, DE 19966

Michael E.

Job Details: 12/02/2022

Replaced IM as per previous diagnosis. Tested unit and it is now working proiperly. Job is complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Upper Marlboro, MD 20772

Shawn D.

Job Details: 12/02/2022

replaced dispenser then tested in diag and opens now and no leaks. unit is good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Virginia Beach, VA 23456

Austin D.

Job Details: 12/02/2022

wrong compressor ordered due to the manufactuer code not being changed. my mistake. called the office and was able to get it rescheduled for the 9th. cx agreed and understood about the mistake. will return once the correct compressor is delivered.; ordrng 1 W11370574 (compressor)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Newport News, VA 23608

Carl A.

Job Details: 12/02/2022

"cx complaint of unit nmaking a grinding noise,checked unit to find no error codes at this time,checked bottom of unit to find that splinds have grinded on both the gear case and splutch replaced sputch as the moment but unit is going to need a grear case as leaking oil from it ordering parts needed for repairs; ordrng 1 W10752187 (Washplate Screw) and 1 W11510461 (WASHPLATE) and 1 W11449840 (Gearcase) and 1 W10721967 (Drive Clutch Kit) and 1 W11239857 (belt) and 1 LOOK/LOOK"

We serviced a

WHIRLPOOL WASHER

Model WFW96HEAW0

Near Bethesda, MD 20814

Samuel R.

Job Details: 12/02/2022

replaced parts ordered and tested unit.now working properly

We serviced a

WHIRLPOOL RANGE

Model KSDG950ESS3

Near Arnold, MD 21012

Mitchell H.

Job Details: 12/02/2022

cx complaint unit made a popping sound during the fan being on. confirmed complaint every time i would try to turn fan on it would spark at the motor. unit needs new fan motor. ordering capacitor too just incase.; ordrng 1 W11209781 (capacitor) and 1 W10921431 (blower motor) and 1 LOOK (LOOK)

We serviced a

MAYTAG WASHER

Model MVW6200KW1

Near Norfolk, VA 23513

Carl A.

Job Details: 12/02/2022

cx cancelled at door

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near Selbyville, DE 19975

Michael E.

Job Details: 12/02/2022

"CX complaint: banging sound. Tested and verified complaint. I found the drain and water lines were tapping trhe wall behind unit. I secured the lines, tested unit and it is now working prioperly. Job is complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Pasadena, MD 21122

Alexander D.

Job Details: 12/02/2022

"upon arrival noticed pantry ui not working. replaced main control, ui, fz fan with harness, fan blade and dual valve. both evaps had a good even frost pattern, no overfrosting at all so 3way valve should be working. tested unit, pantry ui still not working. no corrosion on pantry ui harness or harness going into door. ordering pantry ui.; ordrng 1 WPW10769076 (pantry ui) and 1 LOOK (LOOK)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Lititz, PA 17543

Justin L.

Job Details: 12/02/2022

As per previous visit was able to access unit and replace icemaker. Ran test 57 to harvest and 45 to fill. Unit now operates as designed no further work needed

We serviced a

KITCHENAID OVEN

Model KFGC558JSS00

Near Huntingtown, MD 20639

Shane B.

Job Details: 12/02/2022

installed ordered part and tested unit for cx. unit is working as designed.

We serviced a

WHIRLPOOL DRYER

Model WED5620HW1

Near Alexandria, VA 22315

Dustin F.

Job Details: 12/02/2022

"CX complaint: Dryer making noisesInspected unit, confirmed CX complaintInspected unit further, pulled off top and front panels, found heavy lint buildup in blower wheel (cleaned out with vacuum) and found the drum warped. ORdering New Drum Assembly and 2 rollers for return visit.; ordrng 1 W10508188 (Drum) and 2 WPW10314173 (Roller)s"

We serviced a

WHIRLPOOL WASHER

Model RTW4516FW2

Near Lancaster, PA 17601

Justin L.

Job Details: 12/02/2022

"CX complains unit was not activating cycles. During testing cold water had no flow from the valve, when removing the cold water inlet hose from valve silica gel was discovered clogging the valve. Was able to clean clogged valve and hose. Unit now checks good. No further work needed. Collected $120 for service call."

We serviced a

WHIRLPOOL FREEZER

Model WSZ57L18DM04

Near Richmond, VA 23233

Thomas B.

Job Details: 12/02/2022

Removed and replaced compressor and drier filled with 4.8oz tested unit started cooling is proceeded to cool for 20 mins after unit now functions normally

We serviced a

JENNAIR RANGE

Model JMW2430IL03

Near Chevy Chase, MD 20815

Samuel R.

Job Details: 12/02/2022

replaced control panel.tested unit and unit is now working properly.

We serviced a

KITCHENAID COOKTOP

Model KCGD500GSS00

Near Gaithersburg, MD 20878

Julian H.

Job Details: 12/02/2022

CX complaint about unit kept sparking when rf burner is on confirmed issue moisture /heat sensing related issue properly grounded and polarized on outlet 120vac reading from outlet issue with spark module switch and ignitor not detecting flame on need parts called TL after testing states to replace spark module ordering all other parts to fix it could be an opening on wiring internally that is causing issue SR#7735189804; ordrng 1 W10859820 (harns-wire) and 1 W10862325 (igntr-surf LF) and 1 W10862326 (igntr-surf LR) and 1 W10862323 (igntr-surf RF) and 1 W10862324 (igntr-surf RR) and 1 W10834700 (harns-wire)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Fallston, MD 21047

Neil H.

Job Details: 12/02/2022

CX COMPLAINT THE HEATER WAS ONLY GETTING 5VAC FOUND CONTROL NOT SENDING PROPER VOLTAGE REPLACED AND THE HEATER NOW WORKING GOOD.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Annapolis, MD 21401

Mitchell H.

Job Details: 12/02/2022

cx complaint unit freezing and then spoiling food because temps are so inconsistent. replaced all 3 controls. set to rec temps. unit should be good to go. infomred cx to monitor it over the next few weeks and let us know if issue is still there or not.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS01

Near Martinsburg, WV 25405

Ken M.

Job Details: 12/02/2022

Door received with a water line that will not fit the current barrel connector. Ordering connector.; ordrng 1 WP4373559 (fitting)

We serviced a

WHIRLPOOL WASHER

Model RTW4516FW2

Near Lancaster, PA 17601

Justin L.

Job Details: 12/02/2022

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW2

Near Lewes, DE 19958

Frederick R.

Job Details: 12/02/2022

Replaced tub ring per prior diagnosis. Ran test cycle and saw no leaks. Unit is now working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ01

Near Clayton, DE 19938

Andrew W.

Job Details: 12/02/2022

Arrived to cx address to repair per prior tech's diagnosis. while talking with the cx found that RAC had done work to the unit on the water lines and in doing so compromised the liner of the unit. they filled the holes with putty to try and seal it back up but warm air is still able to enter the unit. the water lines are also kinked in some spots passing through the liner. this is a non servicable area. called WPTL spoke to Adrian. cx contacted RAC for further actions. job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Elkridge, MD 21075

Robert L.

Job Details: 12/02/2022

"upon arrival unit shepard pratt hospital, unit extremely far form loading dock, spoke with cx they were willing to reschedule, NO RL; ordrng 1 look (look)"

We serviced a

KITCHENAID FREEZER

Model KRMF706ESS00

Near Seaford, DE 19973

Andrew W.

Job Details: 12/02/2022

"Per prior diagnosis, replaced rc door. tested door closing properly and there was an alignment issue. checked cam and hinges and correct them and the door is now closing properly and level. unit is working as designed. job complete"

We serviced a

KITCHENAID DBL WALL OVEN

Model KOCE507ESS11

Near Baltimore, MD 21208

Justin S.

Job Details: 12/02/2022

cx says the microwave on the unit has a burning smell when using it. cx says another company has been out already and has replaced the cooling fan mag tube and inverter. tested the unit and the unit is heating good but does have a burning smell. the unit has a f6e4(ui and appliance manager mismatched). dont see any burnt spots visually inspecting. called tech support and spoke with an ed. activated the mag in diagnostics no smell heating good. activated the cooling fan and the fan is smelling. activated the crisper and no smell. file number 7735185972.; ordrng 1 W11344874 (fan) and 1 W10915651 (cover-plt)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT790SAYB

Near Crofton, MD 21114

Mitchell H.

Job Details: 12/02/2022

cx complaint units not coming on at times and start button wont work at times. found user interface was shorting out and had signs of corrosion on boards. replaced ui with pre id part and unit is now working good and as desinged. cx paid in full. job completed.

We serviced a

WHIRLPOOL WASHER

Model wtw5000dw1

Near Dover, PA 17315

Bernard M.

Job Details: 12/02/2022

Cx complaint unit's leaking oil and making noise. Inspected underneath and found the gear case is leaking heavy oil. All components are covered. The belt is beginning to weard down along with the clutch. The teeth are worn down on clutch which causes the noise. Ordering parts and 2 call count for repair. Once approved contact cx to reschedule; ordrng 1 W11283592 (motor) and 1 W10721967 (clutch) and 1 WPW10006384 (belt) and 1 W11395618 (capacitor) and 1 WPW10427633 (shield) and 1 W10752283 (washplate) and 1 W10752187 (screw)

We serviced a

AMANA DRYER

Model NED4655EW1

Near Wilmington, DE 19805

Alexander W.

Job Details: 12/02/2022

Cx stated unit not drying clothes inspected tested and verified cx complaint found nothing wrong with dryer washer not spinning clothes out properly.

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPA00

Near Selbyville, DE 19975

Michael E.

Job Details: 12/02/2022

CX complaint: melting ice. Tested and verified complaint. I replaced the grid cutter which WP had sent to CX. Tested unit and grid is warm but not hot. Unit is working properly. Job is complete

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Herndon, VA 20170

Richard B.

Job Details: 12/02/2022

"CX complant. Dishwasher dosent clean very well , Inspected unit and unit would not go into diagnostics regardless of what three buttons used , Ordering console and control . Believe there is a syuck button on console. Machine goes into test wash fine Believe the CX selections are being canceled by keypad normal button . Ordering console and control , Install console first and test unit on normal cycle. Before installing control, RB; ordrng 1 W11416457 (console) and 1 W11410066 (control)"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X16DW08

Near York, PA 17408

Bernard M.

Job Details: 12/02/2022

Cx complaint unit makes noise while running. When arrived heard unit making loud metal vibrating noise. Accessed the compressor and found process stub vibrating against the cover. Placed mastic over pinched stub and placed cover back on and the unit no longer makes noise. Unit checks good

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Kingsville, MD 21087

Neil H.

Job Details: 12/02/2022

NEED CALL SENT BACK ON MONDAY TO CALL TECH LINE AND THAN I WILL REACH BACK OUT TO CX'S BECAUSE THEY DON'T WANT ANY WORK DONE ON UNIT THEY WANT IT REPLACED BY LOWES; saved tckt

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFZ06

Near Arlington, VA 22204

David J.

Job Details: 12/02/2022

CX complaint temperatures are all over the place. After previous text visit he had stated the unit needs a new control being that both Thermistors have been already replaced previously. Power down unit and removed old control from refrigerator section. Replaced with new control and powered unit back on set. Temps to recommend that setting. Unit is not working as intended. Job complete.

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Inwood, WV 25428

Ken M.

Job Details: 12/02/2022

"Customer complaint is that the unit is leaking. Unit tested and did not leak on the 1st diagnostic run. Reran the test cycle and unit still did not leak. Added two towels to the unit and ran a quick wash cycle. Found that when the unit drained, the standpipe nearly overflowed. Gearcase has a mettalic drag when in motion. Ordering gearcase and slider. Customer to have a plumber investigate the standpipe flow issue.; ordrng 1 W11449841 (gearcase) and 1 W10734521 (slider)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS

Near Vienna, VA 22181

Jason A.

Job Details: 12/02/2022

CX complaint DW not cleaning. Replaced control / console & wash motor assym. Test wash 3X outside cabinet. Start normal cycle. Good wash pressure. NO LEAKS > JJ

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW4

Near Bowie, MD 20716

Shawn D.

Job Details: 12/02/2022

cx complaint unit was showing f2e1 error code called whirlpool and wa told unplug and when they plug it back in they said it sparks at the outlet. inspected unit and plugged it in and it does spark this is normal. checked for errors and had none. ran test 51 and got stuck at step 18 checked gearcase and is leaking oil. unit has a bad gearcase slider clutch and washplate. called safety spoke with dana sr#7735149995 documented issue and eft cx with quote; ordrng 1 W11393685 (gearcase 263.77) and 1 W10734521 (slider 18.64) and 1 W10754448 (clutch 85.97) and 1 W10775188 (washplate 94.74)

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS2

Near Myrtle Beach, SC

Jason T.

Job Details: 12/02/2022

"Tech called and spoke with tech line in reference to the unit, was advised the unit will disable the broil cycle when the door is left open to cook, this is a Safety design per tech line, spoke with Chris REF # 7735190455 to document. Also called and spoke with the cx to advise that the broil is working as designed when the door is closed, when left open the flame will shut off, cx agreed."

We serviced a

KITCHENAID RANGE

Model KERS303BSS0

Near Linden, VA 22642

Daniel J.

Job Details: 12/02/2022

replaced baking element heating rod broken nolonger connected after preheated to 350 f temps reached preheat temps

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Virginia Beach, VA 23456

Anthony D.

Job Details: 12/02/2022

cx complaint unit still making noise checked unit to find evap covered in ice upon defrosting evap with steamer noticed defrost heater connector was not plugged in plugged connector backing finished defrosting unit tested unit is working as designed

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Martinsburg, WV 25404

Ken M.

Job Details: 12/02/2022

"Received a bulb instead of a socket. Confirmed part # ordered is correct. Reordering socket.; ordrng 1 W10210871 (holder,lamp)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAB12

Near York, PA 17408

Bernard M.

Job Details: 12/02/2022

Cx complaint unit makes noise. Ran test 4 and found compressor to be running and no noise being produced. Ran test 3 and found the evap fan hitting ice creating noise. The freezer door gasket wasn't sealing along the top creating ice to collect around the fan. Defrosted ice around fan then applied heat to gasket so it would seal. The door seals all the way around when closing. Unit checks good

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JB3]

Near Williamsburg, VA 23188

Lucas R.

Job Details: 12/02/2022

replaced panel

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW3

Near Springfield, VA 22151

Lloyd B.

Job Details: 12/02/2022

Cx complained the unit did not fill with enough water. Explained to the cx how to use the unit. There are no error codes. Job complete

We serviced a

KITCHENAID OVEN

Model KDRS462VSS00

Near Washington, DC 20017

Emmanuel R.

Job Details: 12/02/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Herndon, VA 20171

Christian C.

Job Details: 12/02/2022

Installed control. Set temps to recomended.

We serviced a

WHIRLPOOL WASHER

Model WFW8620HW4

Near Monkton, MD 21111

Brian R.

Job Details: 12/02/2022

cx had 1 load done and on 2nd load running when i got here and unit was leaking. puylled unit and removed back as thats where water was coming from and water coming out hole on center left of unit through a drain hole. called tech line and spoke to Travis and SR#7734819589 found unit switched to new drum and changed ait port and this drum did not come with hose. advised to order hose and install hose and sit again with unit and run a entire cycle. advised cx we will try to over night or expidite part if we can. we went off pointer W11495084. office to schedule. cx also wanted to leave back panel off to dry and put a towel down so she can finish load in there. advised unit wont be secure and will wabble. put unit back per there request.; ordrng 1 W11495084 (Hose)

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Virginia Beach, VA 23453

Anthony D.

Job Details: 12/02/2022

replaced all parts calibrated tested unit is working as designed

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Martinsburg, WV 25403

Ken M.

Job Details: 12/02/2022

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Williamsburg, VA 23185

Lucas R.

Job Details: 12/02/2022

"cx complaint rack falling when trying to use, checked unit found adjuster wheel seperated from adjuster, replaced adjuster, tested unit working as designed"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Milton, DE 19968

Frederick R.

Job Details: 12/02/2022

"Upon arrival Unit was working as designed except for the ice maker. FC temp was-2 and RC was 37. Evap fan running properly. Checked voltage from control and got 12.74vdc and same at fan itself. CX claims that carboard on boxes gets soft every now and then. Checked line going into IM and it was not frozen, however the fitting on valve itself was cracked in half. This is the reason water is not getting to IM. Made sure line was seated properlySpoke to Ed at WPTL (SR#7734846698). Went over findings and was tolf all my readings were good. Thinks the soft boxes are from unit being in defrost or CX leaving door open accidentally. Ordering dual valve. Spoke to CE and CX rescheduled for 12/9/22.; ordrng 1 W11482383 (dual valve)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Surry, VA 23883

Lucas R.

Job Details: 12/02/2022

"cx complaint unit making noise, checked unit found banging noise from rear panel onto chassis, secured panel added foam gasket, tested on drain and spin w/ towels, unit working as designed"

We serviced a

WHIRLPOOL WASHER

Model MHWE201YW00

Near Washington, DC 20003

Emmanuel R.

Job Details: 12/02/2022

"Cs unit is leaking , confirmed complaint. I found the hose that connects to the cold water valve is dripping water consistantly. Test unit itsself and the unit is not leaking, Advised customer he will need to replace the water hoses with a new on."

We serviced a

MAYTAG REFRIGERATOR

Model MRT311FFFE01

Near Williamsburg, VA 23185

Lucas R.

Job Details: 12/02/2022

"replaced shelf and pan, pan no longer falls out, new pan cracked reordering pan, please ship directly to CX; ordrng 1 WPW10308849 (pan-meat) and 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Chesapeake, VA 23320

Austin D.

Job Details: 12/02/2022

cx complaint the unit is leaking at the bottom. checked the unit and found that the ice maker warter line was leaking at the conection at the bottom. reseated the water line and tested. unit is no longer leaking.

We serviced a

WHIRLPOOL RANGE

Model KFGG500ESS3

Near Elkridge, MD 21075

Robert L.

Job Details: 12/02/2022

"installed center orifice holder per previous, tested all ops ok"

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW3

Near Richmond, VA 23230

Jonathon C.

Job Details: 12/02/2022

"cx complaint, lid latch failed. replaced parts per prior diag. tested unit. unit working as designed. job is complete."

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Staunton, VA 24401

Danny R.

Job Details: 12/02/2022

found unit has issues with control and motor control comes on but wont run rotor stator will order mottor and control; ordrng 1 W11583890 (control) and 1 W11354541 (stator) and 1 W11314361 (rotor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Shippensburg, PA 17257

Andrew S.

Job Details: 12/02/2022

Cx complaint is that the icemaker isnt making ice consistently. Upon arrival I found that the FC temp at at 0 Deg. I ran the harvest test and found that the ice maker motor is loud and sticking at the twist position. I was able to replace the ice maker. The unit is now functioning as intended. Job complete

We serviced a

WHIRLPOOL WASHER

Model MHW6630HC3

Near Lusby, MD 20657

Shane B.

Job Details: 12/02/2022

installed bellows and tested unit for cx. unit compeleted cycle with no issues. no error codes were saved before or after service cycle. unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model Wrt318fzdm02

Near Delta, PA 17314

Drew B.

Job Details: 12/02/2022

foudn possible issue with evap was able to replace and also replacdirer ported compressor pulled vaccum and filled to the set 3.7r134a and lalow time to cool to note this unit is in a garage!!

We serviced a

WHIRLPOOL DRYER

Model WED5620HW1

Near Alexandria, VA 22315

Dustin F.

Job Details: 12/02/2022

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Newark, DE 19711

Alexander W.

Job Details: 12/02/2022

"Installed parts per previous diag tested unit, no leak told cx to keep tested and if unit leaks to call us back unit is working as designed job is complete."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS2

Near Washington, DC 20010

Samuel R.

Job Details: 12/02/2022

will need co and gas meter to check unit.have strong smell of gas in house cx will turn gas off.wil need to reshedule with both meters.cx owes 120 for service call; ordrng 1 cometer (co meter) and 1 gassniffer (gas sniffer)

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Virginia Beach, VA 23464

Zachery R.

Job Details: 12/02/2022

"replaced gearcase, washplate, motor, and clutch, calibrated and tested, unit working as designed. left old parts with cx."

We serviced a

WHIRLPOOL RANGE

Model KSDG950ESS3

Near Arnold, MD 21012

Mitchell H.

Job Details: 12/02/2022

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near York, PA 17408

Bernard M.

Job Details: 12/02/2022

"Replaced lid latch,capacitor and control, ran auto test and unit completed test without issues or noise. Unit runs as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model JF42NXFXDE02

Near Alexandria, VA 22301

Lloyd B.

Job Details: 12/02/2022

"Cx complained the unit did not cool. Inspected the unit and found frost on the rc evap. Spoke with tech support and we tried to get the rc and fc fans to run in diagnostics but they did not, only the cond fan. Checked for voltage at the connection and there is 12vdc. Checked for continuity on the yellow wire and it was there. Tech support says to replace all evap fans and control at the same time. SR7735189356; ordrng 2 W10683015 (rc fan)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model MSS25N4MKZ04

Near Courtland, VA 23837

Zachery R.

Job Details: 12/02/2022

"replaced modules, tested. unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Newark, DE 19713

Alexander W.

Job Details: 12/02/2022

Installed lid latch per previous diag and tested unit unit is now operating as designed job is complete.

We serviced a

MAYTAG WASHER

Model MVWB865GC0

Near Milford, DE 19963

Frederick R.

Job Details: 12/02/2022

CX comnplaint is WM grinding. Inspected/tested and found the rotor/stator have worn out. Parts are CBE. CX paid $120 SC fee by AMEX and will owe $110 labor upon completion of job.; ordrng 1 W10915700 (stator) and 1 W10915701 (rotor)

We serviced a

WHIRLPOOL RANGE

Model KSEG700ESS6

Near Myrtle Beach, SC 29579

Jason T.

Job Details: 12/02/2022

"Installed parts to complete the repair, verified all unit functions for proper operation...working as designed."

We serviced a

WHIRLPOOL DRYER

Model MEDB955FC1

Near Annapolis, MD 21403

Mitchell H.

Job Details: 12/02/2022

cx complaint unit is banging. replaced drum and tested. unit is now good to go. cx approves. job completed.

We serviced a

WHIRLPOOL FREEZER

Model ASI2175GRS07

Near Glen Burnie, MD 21061

Alexander D.

Job Details: 12/02/2022

"replaced control, tested unit. advised cx to monitor and call back if issues persist"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW04

Near Carlisle, PA 17013

Fred G.

Job Details: 12/02/2022

i was able to access unit and replace the FC door and nameplate as per previous visit. heated door gasket to form to body of unit. unit now checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF305ESS00

Near Washington, DC 20011

Samuel R.

Job Details: 12/02/2022

cx complaint unit door handle is loose and ice maker wont stop making ice.found bail arm to be fallen reinstalled bail arm.tightend handle unit is now good

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS06

Near Stephenson, VA 22656

Ricky E.

Job Details: 12/02/2022

"customer stated that the right door gasket was ripped. verified issue and replaced the gasket, unit cks ok.."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Kingsville, MD 21087

Neil H.

Job Details: 12/02/2022

NEED CALL SENT BACK ON MONDAY TO CALL TECH LINE AND THAN I WILL REACH BACK OUT TO CX'S BECAUSE THEY DON'T WANT ANY WORK DONE ON UNIT THEY WANT IT REPLACED BY LOWES; saved tckt

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Newark, DE 19713

Alexander W.

Job Details: 12/02/2022

Cx stated unit is making loud noises during cycle inspected tested and verified cx complaint found drive hub defective tried to remove wash plate wash plate seized would need to be cut out. Gave cx quote for wash plate and drive hub cx denied quote paid service call by check job complete.

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC0

Near North Beach, MD 20714

Shane B.

Job Details: 12/02/2022

"complaint is unit leaving clothes soaking wet. cx said it doesnt happen when her husband does laundry but happens to her frequently. when i arrived unit had finished a load. load was not soaking wet. spin speed set to medium. checked for codes and found F0E1 load in during clean cycle, F0E5 off blance, F5E2 lock failure, F0E2 over suds, F9E1 long drain. cleared codes, ran service cycle. unit completed cycle with no codes or issues. ran several cycles without any issues. i did find some water stains at the bottom middle of door. bellows is allowing water to leak from door into the pull out tray at the bottom of unit. it had water in it. unit will need a new bellows. advised cx to check spin setting before starting cycle and went over loading/cycle selection. ordering bellows. schedule when; ordrng 1 W11314648 (bellow)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF540CWHZ

Near Newark, DE 19711

Alexander W.

Job Details: 12/02/2022

Cx stated light will not come on inspected tested and verified cx complaint found door switch in FC not actuating replaced from pre-id parts tested unit unit is now operating as designed job is complete.

We serviced a

KITCHENAID COOKTOP

Model KCGD500GSS00

Near Gaithersburg, MD 20878

Julian H.

Job Details: 12/02/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model MSS26C6MFZ00

Near Dover, DE 19901

Andrew W.

Job Details: 12/02/2022

"Cx complaint is unit not making ice. inspected and verified complaint. tested ice maker and ice maker would not respond. replaced ice maker and power cycled unit. tested new ice maker and still did not get a response. Called MR and double checked the wire harness on the door. found the tan wire severed on the fc door harness. Ordering FC door, new ice maker just in case it is defective from the shorted harness, ice maker switch, and jumper wire. cannot reschedule due to OS part and AIG authorization needed. cx informed to inspect the door when it arrives and call office for rescheduled visit.; ordrng 1 W10873791 (icemaker) and 1 W10646076 (wire-jumpr) and 1 W10918003 (switch-rkr) and 1 LW10839374 (dor-fip)"

We serviced a

MAYTAG DBL WALL OVEN

Model MEW9630DS01

Near Upper Marlboro, MD 20774

Shawn D.

Job Details: 12/02/2022

cx compalint unit is giving off gas smell. inspected unit and this is a double wall oven no gas. infomred cx there will be a burning smell when using self clean and now understands the smell she was smelling was not gas. cx started a self clean before i left. unit is good

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS03

Near Waldorf, MD 20601

Robert A.

Job Details: 12/02/2022

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Fairfax, VA 22030

Christian C.

Job Details: 12/02/2022

Cx complaint unit sometimes works and sometimes doesnt. Inspected unit correct outlet polarity. Getting 123.7VAC from outlet. Unit turns on no errors stored. Ran through diagnostics no issues. Ran through normal wash and after a few minutes unit cut off and cannot turn back on. Inspected control no blinking led. Getting 123.7VAC to control. Ordering control. Control 3 at upper marlboro and 0 at whirlpool.; ordrng 1 W11116592 (control)

We serviced a

KITCHENAID OVEN

Model KERS306BSS0

Near Milford Mill, MD 21244

Justin S.

Job Details: 12/02/2022

cx says the burners are working but the display doesnt. found 120/240/120vac to the terminal block without any damaged wires. the control is getting 120vac. when power was reset the display came back. the unit is now preheating with bake. the unit is now good

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ0

Near Virginia Beach, VA 23464

Zachery R.

Job Details: 12/02/2022

"replaced switch, tested, unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Silver Spring, MD 20906

Israel R.

Job Details: 12/02/2022

Installed new motor and ntested. Unit is back to normal operations.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Linden, VA 22642

Daniel J.

Job Details: 12/02/2022

complaint clothing wet at end of cycle ran diag during spin noise metal on metal sound removed agitator found drum seperated from shaft moving freely orering drum 7 showing in stock; ordrng 1 W10554251 (spin basket)

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