We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS04
Near Pikesville, MD 21208
Emmanuel R.
Job Details:
11/03/2023
"Cs unit is not cooling, confirmed complaint. I found temps @60degrees on both rc and fc. Compressor is making a clunking noise and its to the touch. Sealed system , 3ct Ordering compressor.; ordrng 1 W11506635 (proccess stub) and 1 W11557671 (compressor) and 1 W11109499 (drier)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near South Mills, NC 27976
Austin D.
Job Details:
11/03/2023
"cx complaint the unti is not making ice with an error code E5 stating it is not cold enough to make ice. checked fc temp and it is at 3 degrees and the ice box fan is working as designed. therfore, the unit needs a new ice maker to resolve the issue. quoted cx for the repair. tested the valve, heater, ice maekr, ice box fan, evap fan, etc.; ordrng 1 W11658802 (ice maker)"
We serviced a
WHIRLPOOL DRYER
Model WGD4815EW4
Near Essex, MD 21221
Alexander D.
Job Details:
11/03/2023
"cx complaint unit not heating. inspected unit and verified complaint. tco and thermostats test good. found ignitor broken. ordering ignitor, in stock. scheduled return visit for 11/17, place cx on cancellation list; ordrng 1 279311 (ignitor)"
We serviced a
WHIRLPOOL RANGE
Model WFG775H0HZ5
Near Hyattsville, MD 20785
Leon
Job Details:
11/03/2023
"complaint was when the oven was installed, the delivery people scratch and Scoffed both of the handles up. Seen the issue at ordering two handles for the other; ordrng 2 Ovenhandles (W11107877)s"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKB0
Near Pikesville, MD 21208
Emmanuel R.
Job Details:
11/03/2023
"Replaced door switch,installed sealed and replaced main control board, previous tech didnt order the UI ,display is showing correctly. ORdering UI and latch wiring harness.F5e1 code still present after replacing door switch and main control.; ordrng 1 W11414079 (UI) and 1 W11611303 (vent/door switch wiring harness)"
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Germantown, MD 20874
Julian H.
Job Details:
11/03/2023
CX complaint about unit not spinning inspected put unit on test mode found errors F7E1basket speed fault F7E7motor not reaching target put unit on auto test motor not moving on agitation or spin went to the bottom found that wires had snapped from cap redid wiring to it calibrated & tested unit on auto working properly
We serviced a
WHIRLPOOL DRYER
Model WED75HEFW1
Near Middletown, DE 19709
Frederick R.
Job Details:
11/03/2023
Installed dryer repair kit per prior diagnosis. Unit was completely covered with dog hair. Cleaned and vac'd out for CX. Could not test unit because there was no power cord. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Disputanta, VA 23842
John P.
Job Details:
11/03/2023
Installed harness tested working as designed.
We serviced a
MAYTAG WASHER
Model MVW6230RHW1
Near Aydlett, NC 27916
Austin D.
Job Details:
11/03/2023
cx complaint the unit is not turning on. came out to replaced parts preiously ordered. disassembled the unit as needed. replaced all parts and ohhmed out new pump. it is good to go. so i plugged in the unit. made sure software was stored. calibrated/tested the unit. unit is runnning as designed.
We serviced a
KITCHENAID RANGE
Model KCGD500GSS00
Near Stafford, VA 22554
Tanner B.
Job Details:
11/03/2023
"installed new restrictor plate, job complete"
We serviced a
WHIRLPOOL ICE MAKER
Model KUIX505ESS2
Near Richmond, VA 23227
Chris B.
Job Details:
11/03/2023
cx comp unit will not make ice insp unit found water valve recirc pump pumping water from wall to wall and drain pump also found ice forming on evap tray work as desighned collected 140 sc cc
We serviced a
MAYTAG UNKNOWN
Model MVWX655DW0
Near Suffolk, VA 23435
Zachery R.
Job Details:
11/03/2023
"cx complaint unit started draining on its own, chcked unit, no faults stored. calibrated and tested, come to find oil leaking from bearings onto belt, advised cx to try small loads until return visit.; ordrng 1 W10902814 (washplate) and 1 W10528947 (drive hub kit) and 1 W11454734 (gearcase) and 1 W10721967 (pulley) and 1 WPW10006384 (drive belt)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Gettysburg, PA 17325
Drew B.
Job Details:
11/03/2023
cx complaint that unit is not cooling efficently still ahnd at times the waffles are soggy and not forzen and luittle to low ice production. i called wp spoke to brandon we did the psi checks and aobut -12 low and 55-65 on high we did equalization and with the mutple nitogen flushing and no leak identified yet they are doing a product report instructed cx on process.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Falls Church, VA 22042
Jason A.
Job Details:
11/03/2023
CX complaint RANGE OVEN BAKE not working. In test mode spark module to bake & broil working. Cleaned deposits on igniter tips. Test bake & broil burners in test mode. Preheat oven to 350F & then to 450F. JJ to RETURN > JJ; ordrng 1 W11449506 (Gas regulator)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Richmond, VA 23225
Chris B.
Job Details:
11/03/2023
cx comp unit will not cool insp unit conf cx comp found comp run ning at .3 amps and no frost on evap unit will need ss repair called jp ordering evap and compressor kit to complete repair; ordrng 1 W11580057 (compressor) and 1 W11546605 (evap)
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Waldorf, MD 20602
Shane B.
Job Details:
11/03/2023
installed all ordered parts. restored power and ran service cycle. unit completed cycle with no issues or leaks. unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Pomfret, MD 20675
Shane B.
Job Details:
11/03/2023
cx complaint is the door open light turning on when the door is opened. i explained that light is supposed to come on when any door is opened and go off when doors are closed. cx says light didnt used to turn on at all and she believes its a warning light. i showed her in the use and care guide what that light represents. she understands now. unit is also making a loud buzzing noise found IM is turned on but not hooked up to water. turned IM off. unit is now working as deisgned.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Stafford, VA 22554
Tanner B.
Job Details:
11/03/2023
"top IM led out in rc, reseated connection and tested unit. Leds working . Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model Krsc703hps00
Near Silver Spring, MD 20901
Shawn D.
Job Details:
11/03/2023
cx complaint filter is stuck. inspected filter head and found the release is broken. gave cx quote for new filter head and agreed. replaced part and tested no leaks flushed system and water is clear. collected payment unit is good to go
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near New Windsor, MD 21776
Justin S.
Job Details:
11/03/2023
cx showed me the unit is barely dispensing water. found that the unit is supplied with a good amount of water. removed and reinstalled the water filter and the unit is now dispensing water good. the unit is now good
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Bryans Road, MD 20616
Shane B.
Job Details:
11/03/2023
installed gasket. the gasket slipped off after getting glue on it and made a mess of the inner door. ordering inner door and new gasket for return visit. schedule when availalbe.; ordrng 1 W10861521 (seal-door) and 1 WPW10463967 (door) and 1 WP279368 (adhesive)
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM604KPS1
Near Williamsburg, VA 23188
Orbie
Job Details:
11/03/2023
replaced wheel. unit working as designed
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Sparrows Point, MD 21219
Alexander D.
Job Details:
11/03/2023
"cx complaint unit making rubbing noise while agitating so he paused cycle while unit was in wash to try and see where the noise was coming from. when he started cycle again, the unit locked the lid which he thought it didnt do that until it got to spin cycle. inspected unit and verified complaint. only have f2e1 stuck key error stored. ran autotest. agitation sounded good and cycle completed properly, heard a little squeaking during spin. checked under unit, no play in gearcase or oil leaking. noticed skidmark on pulley. removed agitator and found 2 coins with faces rubbed off, must of been cause of noise cx was hearing. started normal wash and found this model locks lid at end of sensing right before it switches to wash. advised cx locking lid was normal. ordering belt and splutch.; ordrng 1 WPW10006384 (belt) and 1 W10721967 (spltuch)"
We serviced a
MAYTAG WASHER
Model MVWB965HW0
Near Chesapeake, VA 23322
Branden R.
Job Details:
11/03/2023
"cx complaint unit will not wash , checkedu nit and found no error codes , disassembled and found slider metal ring deformed . replaced and tested unit is now running as designed ."
We serviced a
KITCHENAID RANGE
Model KFDC506JSS01
Near Ashland, VA 23005
Thomas B.
Job Details:
11/03/2023
Cx complaint units front left burner is not igniting everytime found some black char on the flame spreader verified proper orifice is in place ordering flame spreader.; ordrng 1 W11344539 (Burner head)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Lancaster, PA 17603
Justin L.
Job Details:
11/03/2023
Was able to access unit and transfer parts to new tub. Ran unit for 24 minutes to make sure no leaks. Unit now checks good no further work needed
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Montgomery Village, MD 20886
Julian H.
Job Details:
11/03/2023
"CX complaint about unit not heating confirmed found 243vac going to unit found an open tco replaced from VS tested & found that heater was only going to low regardles of temp setting replaced heater from preid & working advised CX to clean duct seem like they use old ducting; ordrng 1 279816 (thermal cut off hi (JH VS)), used 1 279816 (TCO(JH VS)) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Waldorf, MD 20602
Shane B.
Job Details:
11/03/2023
"cx complaint is the unit not washing. when i arrived unit ws full of water. unit would not power on at all. founnd no power at the outlet. breaker was off. turned it back on but it kept going off again. inspected terminal box on unit. found thermal damage to the white wire and a melted wire nut. trimmed wires back and replaced wire nut. restored power and unit stayed on. found no saved codes, ran service cycle with no issues. unit is working as designed."
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW10
Near Aberdeen, MD 21001
Neil H.
Job Details:
11/03/2023
CX COMPLAINT THE FC GASKET CAME OUT I PUSHED BACK AND HEATED AND SEAL HOLDING GOOD IF CX HAS IT HAPPEN AGAIN ORDERING NEW DOOR AND GASKET
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Haymarket, VA 20169
Daniel J.
Job Details:
11/03/2023
unit not going into spin cycle enter diag quck agitation while watching basket entered fault history failed shifter error stored with motor error found shifter arm freely movingn replaced ran calibration cycle good started diag cycle wil strriker in latch lid open water entering normally agitated good and spun started quick wash good pif by cc
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Fairfax, VA 22030
Demonte S.
Job Details:
11/03/2023
"Inspected the unit. Found that the cx is saying that the Washer is making a Screeching noise. Ran Service Diagnostics on the unit. Error Codes are F7E5 = Shifter Fualt. Checked the Shifter. Found that the Shifter is getting stuck in the middle, after going from agitation to spin. Installed the Actuator & Cam. Tested the unit. No noise. Unit is working as Designed. ( Any questions please check Sd Pictures.) ; used 1 W11481722 ( ACTUATOR ( DS / Vs)), and 1 W10721967 ( CAM ( DS / Vs )) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Haymarket, VA 20169
Daniel J.
Job Details:
11/03/2023
installed right reat burner due to not staying on when set to low even after adjusting valve replaced tested now stays on when set to low and all burners lighting normal
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS2
Near Millersville, MD 21108
Israel R.
Job Details:
11/03/2023
Installed new tub and tested. unit is back to normal operation.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Chesapeake, VA 23322
Branden R.
Job Details:
11/03/2023
cx complaint none of the dishes are dry - dishwasher checked unit and found no rinse aid in unit . advised cx they have to use rinse aid to allow water to run off of dishes tested and no error codes stored to unit . all major componets checked good and unit is running as designed .
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Elkridge, MD 21075
Emmanuel R.
Job Details:
11/03/2023
"Cs unit is showing error code f7e1 tach is missing. and clean wash cycle pops up and cant cancel it. Ran test cycle and motor just humms, replaced capacitor V/S and tested again , this time it passed and did everything it should have. Also noticed the control board is glitchy and unrespondsive at time . ORdering control board. .; ordrng 1 W11567712 (control), used 1 W11395618 (capacitor) from stock"
We serviced a
AMANA N/A
Model ADB1400PYW1
Near Glen Rock, PA 17327
Bernard M.
Job Details:
11/03/2023
"Replaced valve and attempted to run normal cycle and found not enough water is entering tub. Water fills into sump slowly from the inlet port. The pump comes on and water is in the lower spray arm but there's not enough water and pressure to rotate. The inlet hose is disintegrating from inside and causing it to clog. Ordering hose, once approved contact cx to reschedule; ordrng 1 W10878507 (water inlet hose)"
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Accokeek, MD 20607
Shane B.
Job Details:
11/03/2023
"cx complaint is a loud screaching nose (cx has video of the noise) and unit taking to long to dry. no codes. ran timed dry on high heat. air flow meter shows no air flow at all. temp prob shows unit is heating. noise started within a couple min of unit running. inspected and found nothing out of place. all rollers spin freely, same with idler. blower wheel had a little lint on it but no damage. ran unit with front off. found noise coming from heater box. adjusted and tightened but noise returns. ordering heater box and bracket. found with duct removed unit has good air flow. advised cx have vent cleaned or have builders fix whatever is clogging the duct. schedule when parts are available.; ordrng 1 W10802681 (box) and 1 8066099 (bracket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Culpeper, VA 22701
Robert W.
Job Details:
11/03/2023
CX Complaint is the unit isnt making ice. Inspected unit and found the dispenser is working IM is getting proper power when IM cycled never called for water pulled rear cover and found the connector at valve not connected reseatted and tested unit is working properly.
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ06
Near Alexandria, VA 22306
Lloyd B.
Job Details:
11/03/2023
Cx complained of a leak. Inspected the unit and found the leak was from the line in the door. Tried to cut the bad part out of the line and add a union but it still leaked. Unit needs new door; ordrng 1 W11577825 (freezer door)
We serviced a
WHIRLPOOL WASHER
Model MHW6630HW0
Near Haymarket, VA 20169
Daniel J.
Job Details:
11/03/2023
washer only power working on the right side panel removed console checked and removed connector plugged back in now all buttons on panel are working started and stopped a few cycles
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Hunter Mill District, VA 20171
Christian C.
Job Details:
11/03/2023
Installed FC door and there still is a gap at top of door to liner. Cx will be contacting whirlpool.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Kearneysville, WV 25430
Ezra M.
Job Details:
11/03/2023
"ran test 56 - e0, no errors. test 15, optics, pass, after turning ice maker on. ran test 19 for 2 mins. test 57 pass. test 45 - ice maker filled. right door gasket rubbing left door, adjusted at hinge and leveled doors."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WUI95X15HZ00
Near Chesapeake, VA 23322
Branden R.
Job Details:
11/03/2023
came out and rreplace all parts on unit . tested unit is now running as designed .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Purcellville, VA 20132
Ricky E.
Job Details:
11/03/2023
"installed part, unit cks ok"
We serviced a
MAYTAG RANGE
Model MER8700DS1
Near Wilmington, DE 19808
Taylor F.
Job Details:
11/03/2023
Cx complaint is unit not heating properly. Replaced bake element and unit is now working as designed. Job is complete. Cx paid 110.00 labor by check.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAB01
Near Alexandria, VA 22309
Lloyd B.
Job Details:
11/03/2023
Cx complained of no ice. Inspected the unit and found a frozen fill tube. Melted the ice and installed new water valve. Jumped T to H and the IM filled. Cx needs to get a plumber for the weak pressure. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS05
Near Upper Marlboro, MD 20772
Leon
Job Details:
11/03/2023
Issue was the unit wasn't getting water confirmed it seen That the unit wasn't getting any water going to. Then we went downstairs and the water cut off was open all the way. Client will have to call a plumber to figure out why water's not getting ran to the refrigerator.
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFZ02
Near Harrisburg, PA 17112
Cody H.
Job Details:
11/03/2023
"CX complains unit is freezing food in RC and fc thaws at random. CX is within manufacture warranty but has had multiple visits and repairs by another company. Found unit to be 31.5*F in RC at top and 30.2*F at bottom RC. FC shows -8*F Called techline due to multiple visits on unit, and unit being worked on by other company today as well. Spoke to Bruce who said to adjust FC temp to coldest setting and reduce RC temp setting. No further work needed. CX EMAIL CONFIRMED."
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS
Near Annapolis, MD 21401
Davonte
Job Details:
11/03/2023
"cx complained unit would fill withnwater but wouldnt wash dishes. confirmed cx complaint. unit filled with but wash arm never moved. after inspecting unit further, got error code f8e2. fill valve electrical problem, pulled unit out. could hear pump making humming noises. quotede cx for repair. cx paid service and will be getting new unit"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Charles Town, WV 25414
Ricky E.
Job Details:
11/03/2023
"installed parts, unit cks ok"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Waldorf, MD 20601
Shane B.
Job Details:
11/03/2023
cx complaint is the unit turning on on its own. when i arrived unit was unplugged. i plugged it in and ran unit. it worked properly. cx has video of unit turnning on and off. interior lights flickering and display turning on and off when no one is touching the unit. i could not replicate any issues. all door switches test good. replaced control with preIDed part and restored power. tested unit and monitored it for a while. nothing strange happened. unit is working as designed.
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS1
Near Bowie, MD 20721
Leon
Job Details:
11/03/2023
Replace defective middle knob on unitAnd test it to make sure it works right after it
We serviced a
KITCHENAID RANGE
Model KSGB900ESS8
Near Reisterstown, MD 21136
Shane M.
Job Details:
11/03/2023
cx complaint the bottom warmer draw isnt siting flushed. pulled unit out removed all panel per techline. pushed abunch metal back panel. unit under review.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Virginia Beach, VA 23451
Justin W.
Job Details:
11/03/2023
cx complaint of door not sealing. checked unit to find rc door warped. ordering door to complete repair.; ordrng 1 W11374241 (door stainless)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Reisterstown, MD 21136
Shane M.
Job Details:
11/03/2023
cx complaint the unit getting stuck in spin cycle at 6 min mark and will continue upwards to 3hrs. couldnt duplicate issue. found error code F0E5. unit passed test cycle twice. passed calibration mode. called techline. Advised to replaced stator & rotor. collected 22.26 for clutch.; ordrng 1 W10915700 (stator) and 1 W10734521 (clutch) and 1 W10915701 (rotor)
We serviced a
WHIRLPOOL DRYER
Model MGD6500MBK1
Near Union Bridge, MD 21791
Justin S.
Job Details:
11/03/2023
replaced the tco kit and when converting found unit had regulator converted but the oriface was a 42 still. converted and tested. the unit is now heating good without blowing the tco. the unit is now good
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Chester, VA 23831
John P.
Job Details:
11/03/2023
Cxs complaint unit not working checked unit and found triax shorted on board which blew fuse on filter board ordering needed parts; ordrng 1 W11552018 (control) and 1 W11175576 (ui) and 1 8206232A (Bulb) and 1 W10422269 (Filter) and 1 W10138793 (Fuse)
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Norfolk, VA 23518
Justin W.
Job Details:
11/03/2023
cx complaint of unit shaking. checked unit to find no error codes. placed 4 towels on a rinse and spin cycle. no abnormal shaking witnessed. unit was removed from pedestal. called techline spoke to Adrian. unit working as designed for further issues pertaining to this problem. i advised cx to reach out to cx service
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW1
Near Nokesville, VA 20181
Demonte S.
Job Details:
11/03/2023
Installed the Cabinet & Tub Ring. Unit is working as Designed.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS1
Near Millsboro, DE 19966
Michael E.
Job Details:
11/03/2023
"CX complaint, error codes, drip pan had water, unit intermitantly working. Tested and verified complaint. F7E1, F9E2, F8E4 error codes. Unit went into diag for error codes but would not activate diag cycle. At water inlet i was able to get a 90 degree turn on the connection. Unit not trying to drain even after resetting at breaker. CX has been able to get it running by resetting at breaker previously. Based on error codes, ordering pump and motor assembly, Also ordering inlet valve (just in case it leaks) and control (just in case but no F1E! so may not be needed. Scheduled return visit for 11/13 any time; ordrng 1 W11629912 (control) and 1 W11416362 (pump and motor) and 1 W11434044 (inlet valve)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC0
Near Shermans Dale, PA 17090
Cody H.
Job Details:
11/03/2023
"CX complains unit is showing error and will not run cycle. unit shows f1e1-acu failure , f3e2-moisture sensor short. Found L1-N=121.3, L2-N=243.2 and L1-L2= 122.4. Unit is recieving improper voltages and causing issues. Told cx about voltage issue, CX to correct wiring issue and see if unit issues are fixed. No further work needed."
We serviced a
WHIRLPOOL RANGE
Model WFG535S0LZ4
Near New Freedom, PA 17349
Bernard M.
Job Details:
11/03/2023
"Cx complaint of dents on control panel. Inspected and found 2 dents on the left side of control panel Cx is in the 30 day cosmetic damage. Ordering panel, once available contact cx to rescedule; ordrng 1 W11026866 (control panel)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Gainesville, VA 20155
Daniel J.
Job Details:
11/03/2023
per notes intalled gearcase stator and slider ran calibration good diag cycle started quick spin filled and agitated no leaks ran high speed spin no issues
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Virginia Beach, VA 23464
Branden R.
Job Details:
11/03/2023
"cx complaint door not properly shutting , checked unit and found bad right rail not properly allowing door the shut all the way cx has towels stuffed down to close the air gap . tryed to free rails and unable to do so . ordering both rails for repair to unit; ordrng 1 WPW10397636 (rail left) and 1 WPW10397635 (rail right)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW0
Near Clinton, MD 20735
Shane B.
Job Details:
11/03/2023
"cx complaint is a tapping/clicking noise and unit not filling with enough water. spun basket by hand and i can hear the clicking noise. i checked for codes and found F3E3. cleared code, ran service cycle. unit completed the cycle but made the clicking noise during spin. noise speeds up as basket speeds up. inspected under unit and found oil leaking from gearcase. guard is hitting the pan as well, suspension is very worn. unit will need gearcase, drive pulley and suspension. cx paid service call. said they want to shop arund frist.; ordrng 1 W11449840 (gearcase 263.77) and 1 W10721967 (drive pulley) and 1 W11396716 (suspension kit 111.06)"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Lewes, DE 19958
Michael E.
Job Details:
11/03/2023
"Replaced gearcase as per previous diagnosis. Calibrated, then tested unit and it is now working properly. Job is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM04
Near Chester, VA 23831
John P.
Job Details:
11/03/2023
"CX complaint ff door not sealing, verified gasket not staying in door. Ordering door.; ordrng 1 LW10672972 (door shp2cx)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Millsboro, DE 19966
Michael E.
Job Details:
11/03/2023
"CX complaint: loud fan and warm in RC. Tested and verified complaint. Evap frosted up. Documented this in pics. I could see element has been working due to slight melting on styrofoam closes to element. Evap thermistor at 54kolms at 29 degrees. That was way off. I replaced thermistor, tested unit and it is now woirking properly. Job is complete; ordrng 1 WPW10384183 (thermistor van stock), used 1 WPW10384183 (THERMISTOR van stock) from stock"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Fort Washington, MD 20744
Leon
Job Details:
11/03/2023
Customer complaint was the knob and the timer on the dryer was beginning to crack in the middle.; ordrng 1 W11685947 (Timer) and 1 W11675852 (Knob) and 1 WP688805 (Spring clip.)
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS05
Near Virginia Beach, VA 23456
Carl A.
Job Details:
11/03/2023
"cx complaint of flames being too high even on the lowest set to simmer stews, called tech line spoke Robert was ad vise there are no flame ajustments on this model for LP ,tested unit works as designed"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Fairfield, PA 17320
Andrew S.
Job Details:
11/03/2023
Per previous tech I was able to access and replace the the gear case and all other related parts. I then ran the diag and calibration test. Unit is now functioning as intended. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Middletown, DE 19709
Frederick R.
Job Details:
11/03/2023
CX complaint is drum and back dented. Inspected and verified. Unit is uner 30 day cosmetic warranty. Ordering new drum and bulkhead. Cannot reschedule at this time.Drum to be shipped direct and CX knows to inspect upon arrival and then to call us for return appt.; ordrng 1 W10899578 (drum) and 1 W10828431 (bulkhead)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Emmitsburg, MD 21727
Andrew S.
Job Details:
11/03/2023
Cx complaint is that the drum is turning but the unit is not heating. Upon arrival I found that the unit is getting 124/124/248. I then removed the rear cover and found that the TCO is reading OL and the element is ready 14.4 Ohms. I am ordering the TCO and element. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W10900067 (TCO) and 1 279838 (Element)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP560HAMZ0
Near Fort Belvoir, VA 22060
Lloyd B.
Job Details:
11/03/2023
Cx complained the unit did not wash. Inspected the unit and found that there is a motor failure error of 4.3. The unit fills and drains. Made sure the motor was connected and recieved power but does not activate. Unit needs new sump assy; ordrng 1 W11613479 (sump)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Gettysburg, PA 17325
Andrew S.
Job Details:
11/03/2023
Per previouis diag I was able to access and replace the control and lid latch. I then ran the calibration and quick test. The unit is now functioning as intended. Job complete
We serviced a
WHIRLPOOL OVEN
Model WFC315S0JB3
Near Ivor, VA 23866
Lucas R.
Job Details:
11/03/2023
"cx complaints unit not heating. checked unit. found f1e0 board code, 240 vac to control, all components ohmed good, failure in board, expart; ordrng 1 W11594225 (control (expart))"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV08
Near Biglerville, PA 17307
Andrew S.
Job Details:
11/03/2023
Cx complaint is that the unit is not dispensing water and the ice cubes are very small when it makes ice. Upon arrival I verified that the unit is barely dispensing. I removed the filter and installed the bypass. It the had good pressure and flow out of the dispenser. I called TL and documented with them. Per TL the unit is functioning as intended. The incoming water supply is causing the filter to clog prematurely.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN406ESS00
Near North Potomac, MD 20878
Julian H.
Job Details:
11/03/2023
CX complaint about ice melting checked temps on arrival FC 23* RC41*went to top to see if compressor was running checked pressures on the back low side -20 high side 70 had me disconnect unit to see if pressures equalized went down to 25 psi then told me that unit need a nitrogen leak test 140 psi uncovered both evaps & checked with a bubble solution need also parts that I think I will be needing 3 COUNTS SEALED SYS TECH; ordrng 1 NITROGEN (NITROGEN) and 1 W10915406 (evaporator FC) and 1 W11553229 (evaporator RC) and 1 W10276644 (compressor) and 1 w11506635 (process coupler)
We serviced a
KITCHENAID RANGE
Model KSGG700ESS6
Near Chantilly, VA 20152
Daniel J.
Job Details:
11/03/2023
installed console and bezels dsi board and ignitor tested all burners working tested bake heated and let run reached 280 f before canceling out working
We serviced a
JENN-AIR DISHWASHER
Model JDB9800CWX2
Near Falls Church, VA 22043
Jason A.
Job Details:
11/03/2023
CX complaint DW still beeping & LEDs are flashing after repair. Verified complaint. Found F10E3 error code for drying fan. Ran test wash. Display test some LEDs do not light & in standby mode are lit & dim. Unit is plugged into a shared outlet. Advised CX DW requires a dedicated outet. Left CX with quote for console. Part OOS. CX will call to decide on repair; ordrng 1 W11398783 (Console $251.81)
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near Stone Ridge, VA 20105
Daniel J.
Job Details:
11/03/2023
replaced failed support
We serviced a
KITCHENAID OVEN
Model KSDG950ESS3
Near Virginia Beach, VA 23456
Carl A.
Job Details:
11/03/2023
replaced both parts tested unit works as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Aldie, VA 20105
Daniel J.
Job Details:
11/03/2023
fridge noise at times test 3 noise from damper removed and replaced test 3 again normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHW06
Near Manchester, PA 17345
Fred G.
Job Details:
11/03/2023
cx complaint IM has never worked. Inspected unit and found IM was installed wrong and an extra male connector was keeping wires from fully connecting. removed connecter and found 123.5vac. tested IM and found it works as design.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Aberdeen, MD 21001
Neil H.
Job Details:
11/03/2023
KNOB FRAYED ORDERING NEW ONE CX CAN'T CHANGE THE TIME SETTING; ordrng 1 W11675852 (Whirlpool Dryer Control Knob)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Norfolk, VA 23503
Justin W.
Job Details:
11/03/2023
cx complaint condensation on fc gasket. checked unit to find temps at 39.4 rc and -1.2 fc. found condensation build up on fc gasket. unplugged condenser fan and called techline spoke to Rob ordering 2 gaskets to install under fc gasket at top of fc; ordrng 2 W11159728 (gasket)s
We serviced a
WHIRLPOOL RANGE
Model WEG730H0DS0
Near Belcamp, MD 21017
Neil H.
Job Details:
11/03/2023
CX COMPLAINT WHEN BAKE TURNED ON F8E0 COOLING FAN TOTAL-$381.04 $251.08 COLLECTED $130 OWED ON RETURN; ordrng 1 W11107275 (fan-blwr)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Elizabeth City, NC 27909
Austin D.
Job Details:
11/03/2023
came out to resolve the issue. disassembled the unti as needed. replaced the freezer door and tested operation unt is running as designed. no leaks present down below and ice maker passed all tests unit is good to go.
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS05
Near Abingdon, MD 21009
Neil H.
Job Details:
11/03/2023
CX HAS CONCERN ABOUT THE DUAL ELEMENTS WHICH I EXPLAIED ARE NORMAL WITH THE DESIGN AND CX WAS HAVING ISSUE STARTING THE OVENS BUT UNIT TESTED GOOD.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Elizabeth City, NC 27909
Austin D.
Job Details:
11/03/2023
"cx complaint the unit is not heating up just tumbleing. checked the unit and verified the issue. found that the tco was tripped. also found only 120 vac to the unit. therefore, i reset the breaker and now i have 240 vac. unit is now heating after replacing the tco. unit is good to go. if issue persists i advise them to have the breaker replaced since the dryer is running as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Silver Spring, MD 20902
Shawn D.
Job Details:
11/03/2023
cx complaint unit is not working did some trouble shooting themself she said water and power is good. inspected unit and ui works fine all buttons good. started a cycle and no water found undersink turn off valve has to be half on and hlf off for water to work and works good. i then went into dia and unit showed 4-3 7-1 and motor never ran just hummed some heater did work at the end and errors retunred at the end or service cycle. motor is bad and possible control. ordering pump/motor ane control for return; ordrng 1 W11613479 (pump/motor) and 1 W11637581 (control)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Elizabeth City, NC 27909
Austin D.
Job Details:
11/03/2023
cx complaint the unit is not turning on. checked the unit and found a slider damaged and slight oil coming from the gearcase. hearing a ticking noise now whenever it is spinning. ordering the gearcase as something internal is ticking and causing the oil to leak as well. will return once the parts come in. tub nut seized to the tub therefore will need to cut it off on return unless able to break it free.; ordrng 1 W11449841 (gearcase) and 1 W10754448 (clutch) and 1 W10915700 (stator) and 1 W10902814 (washplate) and 1 W11551646 (tub nut)
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS4
Near Silver Spring, MD 20901
Shawn D.
Job Details:
11/03/2023
cx complaint ice is building on bottom of freezer said he defrosted it but it returned. inspected unit and conifmred ice build up on bottom of freezer leaks out the front of door form the evaporaot drain being clogged. cleared clog then cleared ice and drains good. noticed topof freezer gasket ripped and magnets gone but gasket is sealing fine and has no issue. gave cx quote for drain tube that part is covered but gasket is not. cx paid for service and said he will think about it. unit is good to go; ordrng 1 W10619951 (drain tube) and 1 W10571967 (freezer gasket 174.56)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Williamsburg, VA 23185
Orbie
Job Details:
11/03/2023
cx complaint unit has no water. verified water coming into rear of unit. replaced dual valve at rear of unit. tested again. heard humming from inlet valve where water line goes into but not dispensing water from that.; ordrng 1 W11512399 (valve)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH75520AB0
Near Bear, DE 19701
Taylor F.
Job Details:
11/03/2023
"Cx complaint is unit not heating. After replacing interlock hosuing and cam and spring, unit still not operating properly. Ordering interlocks, cannot reschedule at this time.; ordrng 1 W10211974 (switch) and 1 W10211972 (switch) and 1 W10269458 (switch)"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JZ5
Near Bunker Hill, WV 25413
Ezra M.
Job Details:
11/03/2023
"cust concerns with chemical smell. has run multiple self cleans for 1 hour and ran at 500 degrees for multiple hours. heated oven to 500 on bake. unable to smell any unusual smells for a gas range. did noticed door not closing fully on left side due to hinge not seated in reciever properly. reinstalled, verified door closing fully."
We serviced a
MAYTAG ALL IN ONE W/D
Model MLG2000AWW
Near Chevy Chase, MD 20815
Brian F.
Job Details:
11/03/2023
"Cx states unit was not heating, they called a repair company, tech from that company said they needed to order a part and never came back. Cx said during repair there was a strong gas odor, they opened a window to circulate air out, have not smelled gas since. Inspected, gas supply is on, opened service cover, found wires disconnected from hi limit thermostat, wires were taped together to bypass tstat, measured tstat with meter, measured open, ran cycle with wires still taped together, ignitor started to glow valve opened and gas lit, no gas odor when machine is in standby or during cycle. Ordering new high limit thermostat. Emailed safety report; ordrng 1 WP303395 (thermostat)"
We serviced a
JENNAIR ICE MAKER
Model JUIFX15HX01
Near Baltimore, MD 21212
Shane M.
Job Details:
11/03/2023
installed filter housing. unit working properly.
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE05
Near Washington, DC 20009
Brian F.
Job Details:
11/03/2023
"Cx states unit not making ice, inspected and confirmed. No ice in bin, no ice in mold, bail arm in shutoff position. Pulled down bail arm to turn on and forced a harvest cycle, IM harvested but did not fill with water, did not hear valve activate. Ordering ice maker, inlet valve, isolation valve, and main control.; ordrng 1 WPW10739408 (cntrl-elec) and 1 W11650057 (ice maker) and 1 W11246413 (valve-inlt) and 1 W11225845 (valve-inlt)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Dundalk, MD 21222
Alexander D.
Job Details:
11/03/2023
"upon arrival cx said unit doesnt wash anymore. inspected unit and verified complaint. f6e4 float switch open, f4e3 wash motor not running, f7e1 no heat. found float switch stuck in up position. pushed it back down. ran test cycle, wash motor getting 120v but not running. replaced vent and sump asm. ran 2 test cycles to make sure vent doesnt start dripping, no leaks. unit is now working properly"