We serviced a
WHIRLPOOL REFRIGERATOR
Model WSF26C2EXF01
Near Windsor, VA 23487
Anthony D.
Job Details: 06/23/2022
cx complaint unit tripping gfci chrecked unit found 122vac at outlet polarity is correct compressor pulling 1 amp called techline spoke adrian SR#7733952041was advised to tell customer to have gfci looked at and to refer cx to service pointer w11525530 in service matters also found difuser shuttering and gasket on door not sealing properly steamed gasket door sealing properly ordering difuser to complete repair; ordrng 1 W10814173 (difuser)
We serviced a
WHIRLPOOL FREEZER
Model WRF550CDHZ07
Near Chantilly, VA 20151
Richard B.
Job Details: 06/23/2022
"CX complant. Frost in fridge and door alarm not working good. Inspedcted unit and unit will need rails installed due to rails prohibiting door from being pulled tight and sealing without pushing door when close to closed, Found door alarm not turned on , Turned door alarm on and will have CX monitor for return trip, Further work needed, RB; ordrng 1 rivetgun (rivet gun 1/8in rivets)"
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Williamsburg, VA 23188
Lucas R.
Job Details: 06/23/2022
"replaced screws and cover, no evidence of leak, unable to fully test, no water supply in store."
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Williamsburg, VA 23188
Lucas R.
Job Details: 06/23/2022
"replaced screws and cover, no evidence of leak, unable to fully test, no water supply in store."
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW4
Near Bel Air, MD 21014
Milton J.
Job Details: 06/23/2022
"CX complaint unit not spinning and making noise. Inspected and found a F7E9(Locked Rotor) code stored. Attempted to manually spin and can hear the shifter plus motor powered but not spinning in test 12. Is agitating in test 14. Basket will not free spin. Removed the rotor, stator and clutch and basket still not free spinning. Slider moving freely. Gearcase seized. Discussed findings with MR and in agreeance. Unit needs new Gearcase plus Slider to be sure. Also replacing Rotor and Stator(covered under entitlements) be be thorough and sure weren't damaged trying to force basket. Quoted CX for repair. CX paid $120 for diagnosis but is upset with overall cost versed age of unit and wants to discuss with Maytag/Whirlpool before moving forward. **2Count for Gearcase!** -MJrob; ordrng 1 W11393685 (Gearcase) and 1 W11195971 (Stator) and 1 W11260238 (Rotor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Baltimore, MD 21230
Kevin P.
Job Details: 06/23/2022
unit is in warranty and less than 30 days per receipt p.o.p. saved to quik pics; ordrng 1 LW10912110 (dor-fip ff ss) and 1 W11223753 (nameplate)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Clinton, MD 20735
Robert A.
Job Details: 06/23/2022
I installed the ordered part and tested the unit for cx. The unit is working as designed.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Clinton, MD 20735
Robert A.
Job Details: 06/23/2022
I installed the ordered part and tested the unit for cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Washington, DC 20002
Shawn D.
Job Details: 06/23/2022
replaced drain tube then cleared ice in freeezer but still hve water dripping out of gasket tried soaking it uo for 10 minutes but still slowly dripping so infomred cx wants water drys up in gasket/drips all out there wiill be no more water leaking. unit is good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Washington, DC 20002
Shawn D.
Job Details: 06/23/2022
replaced drain tube then cleared ice in freeezer but still hve water dripping out of gasket tried soaking it uo for 10 minutes but still slowly dripping so infomred cx wants water drys up in gasket/drips all out there wiill be no more water leaking. unit is good
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Vienna, VA 22181
Christian C.
Job Details: 06/23/2022
Installed heating element per special project. Tested unit no errors and no leaks.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Sterling, VA 20165
Ricky E.
Job Details: 06/23/2022
"installed element update kit, unit cks ok.."
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW4
Near Haymarket, VA 20169
Daniel J.
Job Details: 06/23/2022
unit not going into spin cycle clothing wet at end of cycle checked stator found screw missing and also rotor stuck to drain pan reinstalled screw and checked faults ran diag unit agitated and pun no faults stores after diag cycle paid service fee by credit card
We serviced a
WHIRLPOOL OVEN
Model WOD93EC0AS00
Near Haymarket, VA 20169
Daniel J.
Job Details: 06/23/2022
installed control kit with blower and temp sensor tested fan noise normal and both ovens heating properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Haymarket, VA 20169
Daniel J.
Job Details: 06/23/2022
icemaker clumpingn together removed ice tray water running down back side of ice maker into tray freezing ice cubes toegether replaced icemaker and also water valve found shft oon right side door hinge loose not holding stady when opening and closing door ordering right side hinge W11409290 17 in upper marlboro; ordrng 1 W11409290 (hinge right side)
We serviced a
JENNAIR MICROWAVE
Model JMV9196CS4
Near Parkton, MD 21120
Marc M.
Job Details: 06/23/2022
installed parts and tested unit. unit now checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Laurel, DE 19956
Michael E.
Job Details: 06/23/2022
"CX complad unit leaking back left side. Tested unit and verified complaint. I found the inner piece that secures the inlet had not been tightened. I corrected the inlet, tested unit and it is now working properly. Job is complete"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Georgetown, DE 19947
Frederick R.
Job Details: 06/23/2022
See sticky note; schdld next appmnt for 6/25 SAT !
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRB05
Near Kinston, NC
Ronnie B.
Job Details: 06/23/2022
"removed and replaced water valve and ice maker, tested, ice maker completed harvest and filled, unit is working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Annapolis, MD 21401
Andrew H.
Job Details: 06/23/2022
Customers complaint is the unit has rust spots on the front of the freezer door underneath of the dispenser and left of the dispenser that are leaking water out of the holes. Inspected unit found one hole underneath the water dispenser about 3 in down that has coming from the hole and down the front of the door. I then also noticed to the left of the dispenser there's another hole that has a rust running down the door from water leaking out of the holes. This is due to either a broken water line or condensation in the freezer door that is leaking out of those holes. Unit has a full bin of ice. I ran water dispenser did not have water leak from the holes. I ran ice maker did not have water leak from the holes. I removed auger assembly there was no water beneath the algor assembly. I called landlord and quoted customer for replacing freezer door.; ordrng 1 LW10728959 (Fz door s/s)
We serviced a
MAYTAG DRYER
Model MGDP575GW0
Near Washington, DC 20018
Shawn D.
Job Details: 06/23/2022
arrived checked part and is smashed looks like it was ran over or something. reordering part; ordrng 1 wp3391912 (high limit)
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW0
Near Spotsylvania Courthouse, VA 22551
Tanner B.
Job Details: 06/23/2022
"Cc the unit leaking , the feet on unit werent raised causing gearcase to rub and leak. qouted cx for repair, cx paid svc call. getting new maytag unit"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Locust Grove, VA 22508
Tanner B.
Job Details: 06/23/2022
"Found the Rc evap wasnt ordered by mistake w11505166.. Needed to repair tubing in FF section suction line .. Spoke w/ PWH and got the part secured and cx rescheduled .. The sysytem has had ss work already done , expect the 3way valve is very loud / possible restrction in fc rvap / lines to fc evap .. the rc evap return line has a kink in it , needs rc evap and tubing to correct issue .; ordrng 1 w11505166 (rc evap)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Baltimore, MD 21224
Kevin P.
Job Details: 06/23/2022
"cx complaint unit needs new lement as its in range for element service pointer but unit also has additional issues f8e4, f8e1, f8e6, and f10e2. ive been told by techline the 10-2 is a nuisance code and to just clear it but the others pertain to the flow metere not reading the water filling. quick inspection all the wiring harness is good so the flow is bad or the control is not seeing the input properly. i explained to cx the call was dispatched for the element only and thats the only thong covered any additional work and parts cx would be liable for as the unit is out of warranty. unit willeed element, control, and flow meter and cx is going to call to try and get a p+l concession to cover the additional costs, otherwise they may decide not to service unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Remington, VA 22734
Tanner B.
Job Details: 06/23/2022
Installed new fc door and fiiting . job complete
We serviced a
WHIRLPOOL RANGE
Model MGR7700LZ1
Near Shrewsbury, PA 17361
Marc M.
Job Details: 06/23/2022
cx complaint unit makign a loud metallic sound when airfry fan is running. air fry setting activates the fucniton of the convect fan and it appears that one or more of the blades is defective and making contact on either side of the oven interior and creating a loud noise on impact. unit will need parts.; ordrng 1 W10167915 (fan-convct)
We serviced a
JENN-AIR DISHWASHER
Model JDPSG244LS0
Near Baltimore, MD 21224
Kevin P.
Job Details: 06/23/2022
"cx complaint cx found moisture on the floor underneath the vent fan tubing where steam condensed and wet the floor, cx also pointed out where afew boards that run in front of the fridge, dishwasher, and sink across a 10 foot span are cupped and warped up slightly. cx has never seen standing water on the floor and doesnt know if the issues with the hardwood are related to the dishwasher or if maybe theyre pre existing as she usually has rugs in place covering the area. i found no evidence of any leaking or water staining from the unit and advised cx i cannotchange how the vent fan vents and the potential it can have for creating moisture vent very hot air into the cooler air of the room, unit is in range for element service pointer but is good. ordering element 100 @ trbls; ordrng 1 W11537778 (element)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Bethesda, MD 20817
Roberto I.
Job Details: 06/23/2022
"CX complaint no ice.Temp in the Fc 0F. Ran test mode, no errors. Harvesting ok, no fill. Inlet valve tested ok and no leaks. Fill tube heater ok and confirmed 120V sent from control during test 19. Left heater on, the fill tobe defrosted and the icemaker filled. Tye unit seems to be ok at the moment but if the issue comes back we probably have to replace the control board W10843055"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS0
Near Baltimore, MD 21212
Shane M.
Job Details: 06/23/2022
cx complaint the unit isnt draining & now not washing. can confirmed. tried to start a cycle but unit kept trying to drain. put unit into test cycle. got unit to fill with water but not action on sump. humming noise coming motor. ordering sump & bring back control board.; ordrng 1 W11416362 (sump)
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Marriottsville, MD 21104
Justin S.
Job Details: 06/23/2022
cx says the unit is very loud when in use. found the unit is making a lot of excess noise. the blower wheel has seperated itself from the mounting nut. had to chisel off the blower wheel to remove it. replaced the blower wheel and tested. the unit is now spinning blowing and heating good without any odd noises. the unit is now good
We serviced a
WHIRLPOOL WASHER
Model MVWC555DW1
Near Mount Airy, MD 21771
Brian R.
Job Details: 06/23/2022
cx complaint is unit just stopped working right. unit shows O-O-W but she said they get extemded on it. found codes of F7E5 shifter fault F5E1 lid switch fault. cx will call maytag as its through them and call us back if not to pay for service and everything. listed parts that could be needed as well just in case. cx will call us back; ordrng 1 W10913953 (Brake Actuator) and 1 W11283592 (Motor)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Rockville, VA 23146
Eric F.
Job Details: 06/23/2022
Confirmed cx complaint door damaged. Ordering outer door assembley.; ordrng 1 W11600222 (Door Assembley (stainless)) and 1 W10909682 (nameplate)
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Gordonsville, VA 22942
Kyle A.
Job Details: 06/23/2022
Installed control and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Upper Marlboro, MD 20772
Robert A.
Job Details: 06/23/2022
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JW3
Near Williamsburg, VA 23188
Lucas R.
Job Details: 06/23/2022
"cx complaint, cooktop cracked, verrified cooktop cracked, ordering cooktop.; ordrng 1 W11178790 (cooktop)"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Suffolk, VA 23434
Anthony D.
Job Details: 06/23/2022
"cx complaint unit not cooling checked unit found evap to be frozen over and thermistor reading 8.8 kohms covered in ice thawed evap with steamer replaced thermistor unit working as designed, advised cx to allow 24 hrs for unit to cool"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near North Bethesda, MD 20852
Israel R.
Job Details: 06/23/2022
Installed all parts and tested. Unit is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS04
Near New Freedom, PA 17349
Marc M.
Job Details: 06/23/2022
"cx complaint following previous repair, the door will pop when opening and closing. inspected unit and found that the recently installed hinge is defective and will not seat fully down onto the hinge (applied penty of pressure trying to seat it). replaced both hinge and receiver and tested unit. unit now checks good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FHEXVS04
Near Bethesda, MD 20817
Roberto I.
Job Details: 06/23/2022
"Cx complaint water on the floor on the front of the unit.Inspected freezer, found ice on the bottom and clogged drain. Defrosted drain with steam and tested with water. The drain worked a designed. Removed all the."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Ashburn, VA 20147
Ricky E.
Job Details: 06/23/2022
"installed parts and vrified operation, unit cks ok.."
We serviced a
MAYTAG WASHER
Model MVWC565FW
Near Martinsburg, WV 25401
Danny R.
Job Details: 06/23/2022
found erro code for low water or long fill found vavle clogged with junk and hooked unit up passed diag after i cleared the vavle checks ok
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS1
Near ,
Danny R.
Job Details: 06/23/2022
adjusted gasket checksok
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Virginia Beach, VA 23453
Branden R.
Job Details: 06/23/2022
"came out to replace parts on unit . disassembled and replace main control to unit , checked all connetions and all checked good , tested unit and all test passed , unit is running as designed , reassembled unit and tested again unit running as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Dundalk, MD 21222
Kevin P.
Job Details: 06/23/2022
"cx complaint unit not cooling properly in freezer section, per cx ice cream seems soft. checked temp and freezer between product got down to 3 degrees and was still slowly trickling down and would reach 0-1 degrees oif id left my meter in for anoth 25 -30 minutes. cx also stated there was apopping noise intermittently which i cant replicate at this time, i advised cx to try and make a recording if the noise persists. unit is working as designed, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM03
Near Westminster, MD 21157
Brian R.
Job Details: 06/23/2022
cx complaint is unit just shut down and stopped cooling and she lost everything. high temp light was flashing when i got here and control was off. all lights were on. turned control on and compressor kicked on as well as fans. unit wes off and hot so couldnt check temps on anything. will order parts needed and office will schedule. ; ordrng 2 WPW10384183 (Thermistor)s and 1 W11496881 (Control Box)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Westminster, MD 21157
Brian R.
Job Details: 06/23/2022
cx complaint is unit does not shift. checked unit to find actuator bad. replaced part and tested unit. unit checks. job complete.
We serviced a
JENNAIR COOKTOP
Model NOT SURE
Near Timonium, MD 21093
Shane M.
Job Details: 06/23/2022
cx complaint the fan not working. found handyman wire work to switch. pulled out. wired wires together. fan came on. advised cx to get another handyman for switch harness issue. collected svc
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Frankford, DE 19945
Frederick R.
Job Details: 06/23/2022
CX complaint is unit blinkin not working. Inspected/tested and verified complaint. Pulled F9E1 error code. FOund unit had no hi loop. Corrected hi loop and unit begain draining properly. Unit is now working properly. Job is complete
We serviced a
MAYTAG DRYER
Model MEDC400VW0
Near Virginia Beach, VA 23462
Branden R.
Job Details: 06/23/2022
"cx complaint dryer is blowing heat but drum is not turning , checked unit found unit not turning checked all safetys and everything checked good , found belt came unseated from pully , not allowing unit to spin , checked belt over really good and belt checks great along with pully , reinstalled and tested unit is running as designed , leveld front right leg so unit doesnt vibrate like it was . cx agreed . cx is paid in full"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Frederick, MD 21703
Ricardo S.
Job Details: 06/23/2022
"Replaced control board, resume power, i/m cycling ok"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hurlock, MD 21643
Jonathon C.
Job Details: 06/23/2022
"cx complaint, unit not completeing cycle. tested unit, verified complaint. at this point i am suspecting power issues. checked for dedicated circuit found unit on the same circuit as the entire kitchen, living room and, main bedroom. 4 appliances, a television, etc. all on the same circuit. reccomended cx have dedicated circuit for washer. unit ran as designed in test mode. reported to Ed at WPTL."
We serviced a
MAYTAG RANGE
Model MGT8885XS01
Near Louisa, VA 23093
Eric F.
Job Details: 06/23/2022
"Confirmed cx complaint unit middle knob not turning, seized in manifold. Replaced Manifold with pre-id'd part, tested unit, unit working as designed, CX paid in full."
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXW2
Near Rockville, MD 20852
Israel R.
Job Details: 06/23/2022
Customer complaint wanted the pump to be claear.Clear debry from pump unit is back to normal operatioins.
We serviced a
ROPER WASHER
Model RTW4516FW
Near Baltimore, MD 21230
Kevin P.
Job Details: 06/23/2022
"cx complaint terrible noise and wont light up or start a cycle, when i arrived i plugged the unit in and the drain pump came on immediately. i held the cancel button and the unit cancelled and drain pump stopped running, unit would start a cycle normally at this point, ran a calibration and auto test all of which finished properly and unit has no error codes. unit tests good, job complete"
We serviced a
WHIRLPOOL FREEZER
Model KRFF507HPS03
Near Clarksville, MD 21029
Neil H.
Job Details: 06/23/2022
replacced the valve tested dispenser and the filling ice maker unit tested/checked good.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Taylors Island, MD 21669
Jonathon C.
Job Details: 06/23/2022
needs special project heater replaced. Special Project code S17304; ordrng 1 W11047695 (heater)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Bel Air, MD 21014
Milton J.
Job Details: 06/23/2022
Added Waterline Reducer for completion of door installation; ordrng 1 WP4373559 (Waterline Reducer)
We serviced a
AMANA REFRIGERATOR
Model ABB1924WEW1
Near Hockessin, DE 19707
Taylor F.
Job Details: 06/23/2022
Cx complaint is unit not making ice. Tested inspected and verifed complaint. Found the IM not making ice. Cycled IM and it got about half way around and stopped. Tried resetting power and IM would not return to home position. Ordering IM kit. Cannot reschedule at this time.; ordrng 1 WPW10261234 (icemaker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model ET1CHEXVQ01
Near Randallstown, MD 21133
Justin S.
Job Details: 06/23/2022
the cx says the unit is leaking into the frige sometimes. found the bottom of the freezer is covered in ice. the drain line is clogged. melted the ice and the unit is now draining good. the unit is now good
We serviced a
AMANA DRYER
Model NED4655EW1
Near Woodstock, VA 22664
Ezra M.
Job Details: 06/23/2022
"dryer not starting. unable to get unit to workable position, was able to verify correct unit, belt connected. ordering motor for possible start winding issue, and pts switch.; ordrng 1 WPW10420741 (switch-pts) and 1 279827 (motor!dryer)"
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXW2
Near Rockville, MD 20852
Israel R.
Job Details: 06/23/2022
Customer complaint wanted the pump to be claear.Clear debry from pump unit is back to normal operatioins.
We serviced a
KITCHENAID FREEZER
Model KFIS29BBMS00
Near Fairfax, VA 22031
Carl R.
Job Details: 06/23/2022
Follow up on previous technician notes. Went to install glass shelf that is damaged. No glass shelf damaged in refrigerator. Both cx and I couldn't find the damaged glass. Please contact cx or previous technician to get proper parts. ; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Bowie, MD 20715
Alexander D.
Job Details: 06/23/2022
"upon arrival cx said they dont remember being told to get a plumber for drain issue. replaced heater, no signs unit has leaked yet. for drain issue found units drain hose was ran correctly but connected to a black rubber extension hose that was kinked, pic saved. straightened rubber hose and unit started draining. tested unit, no leaks. was able to reinstall unit without kinking drain. tested again with unit reinstalled and it drained all the water out good. unit is now working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Fort Washington, MD 20744
Robert A.
Job Details: 06/23/2022
Cx complaint that the unit is not filling with water. I inspected the unit to confirm the complaint. The unit has power and the controls and working as designed. I did not heard the valve engage when the water valve was activated. I checked the water valve connector and the connector was loose. I secured the connector and tested the unit again. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HBS03
Near Gambrills, MD 21054
Alexander D.
Job Details: 06/23/2022
replaced valve and ice door. tested unit. advised cx to monitor and call back if issues persist.
We serviced a
WHIRLPOOL OVEN
Model KDRP463LSS07
Near Glen Rock, PA 17327
Bernard M.
Job Details: 06/23/2022
"Replaced fuse, powered on unit, console flashed, set preheat to 350 and unit heated as designed. Unit checks good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW00
Near Washington, DC 20017
Shawn D.
Job Details: 06/23/2022
replaced parts powered unit back on and started running again unit is good
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Front Royal, VA 22630
Ezra M.
Job Details: 06/23/2022
"drum snagging clothes. found drum failed, seperating at seam and snagging clothes. ordering drum.; ordrng 1 W10545923 (drum (cbe))"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS537SIAM01
Near Stafford, VA 22556
Tanner B.
Job Details: 06/23/2022
"Installed new FC-led and RC -crisper led , tested unit. units leds working as designed . job complete"
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Frederick, MD 21702
Ricardo S.
Job Details: 06/23/2022
"I explain the charges to the client and he says that he does not want to pay, he prefers to buy another washing machine"
We serviced a
WHIRLPOOL BEVERAGE CENTER
Model WUW35X15DS01
Near Delaplane, VA 20144
Daniel J.
Job Details: 06/23/2022
customer complaint unit not cooling confirmed evap fan condenser fan and evap fan working removed power removed evap to check coils plugged back in 7 to 10 mins no frost forming inlet barely below cabinet temps called tecch support sr 7733949373 informed compressor and evap and check for leaks customer home remodeled in 2019 cintractor purchased they have no proof of purchase will reach out to contractor ; saved tckt
We serviced a
MAYTAG DRYER
Model MEDB855DC4
Near Felton, DE 19943
Andrew W.
Job Details: 06/23/2022
"Cx complaint is unit not spinning/starting. tested and verified complaint. pulled up diagnostic mode and got an F4E4 error code for L2 line voltage error. exposed control and tested connections for motor and incoming power. believe the control has a short not sending proper voltage at the start of the cycle. ordering control and motor that was not received, returning with belt. cannot reschedule due to OOS part, none showing in UM stock.; ordrng 1 W11158453 (cntrl-elec) and 1 W11448775 (motor)"
We serviced a
AMANA DISHWASHER
Model ADB1400AGW3
Near Abingdon, MD 21009
Milton J.
Job Details: 06/23/2022
"Cx complaint unit not drying dishes still. Called into WP TL(7733954973) and was told to make sure CX is following a few operating/loading proceedures as not fully rinsing dishes with pods, purging before starting cycle, no more liquid detergent then 1/2 a dispenser and monthly affresh cleaning. CX to try recommendations. Door falling though because of torn friction sleeve. Ordering new Friction Sleeves. -MJrob; ordrng 2 WP8268961 (Friction Sleeves)s"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Goldsboro, MD 21636
Jonathon C.
Job Details: 06/23/2022
"cx complaint, unit making grinding noise. tilted unit back to start pulling gearcase. found pumpkin carver under the shroud pushing it up into splutch. replaced splutch and updated motor and actuator. tested unit, job is complete."
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Midlothian, VA 23112
John P.
Job Details: 06/23/2022
"Installed blower wheel tested working as designed ; ordrng 1 WP697772 (Blower wheel), used 1 WP697772 (Blower wheel) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ00
Near Marydel, MD 21649
Jonathon C.
Job Details: 06/23/2022
"cx complaint, unit not making ice. replaced parts per prior diag. ran unit through every ice related test on the list. all passed. unit working as designed. job is complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Upper Marlboro, MD 20774
Mitchell H.
Job Details: 06/23/2022
cx complaint unit is not completing cycles at times. inspected unit and found no error codes. unit went through test mode good. recallibrated unit. no suspenion play at all. looked under unit and was clean and looked good. informed cx to give it a try after recallibrating it and informed her of some load sizes and issues that can arise from loading it certain ways.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ
Near Clayton, DE 19938
Alexander W.
Job Details: 06/23/2022
Unit is a rent a center unit and entiltements not showing anything and not dispatched properly. cannot work on unit.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Front Royal, VA 22630
Ezra M.
Job Details: 06/23/2022
"not washing properly. unit storing f3e2, due to pressure hose not connected to control. connected hose to control, unit working properly"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Beaverdam, VA 23015
Thomas B.
Job Details: 06/23/2022
Cx complaint unit is not working properly inspected unit removed and replaced the capacitor itself tested and inspected for proper use unit now functions normally. called whirlpool to report issue documentated
We serviced a
JENN-AIR OVEN
Model JJW2730WB00
Near Clifton, VA 20124
Jason A.
Job Details: 06/23/2022
CX complaint DBL wall OVEN F8E0 error code & shuts down at 200F. Replaced Upper & lower ovens. Cleared error codes. & preheat to 350F. Waited for both ovens to reach temps & checked for error codes. No erro codes > JJ
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS01
Near Glen Allen, VA 23060
Thomas B.
Job Details: 06/23/2022
Arrived at cx home knocked rang bell no answer called office office called cx no answer left voicemail. Need the panel for this job anyway called office to ensure we have panel upon return visit Mandatory item; saved tckt
We serviced a
WHIRLPOOL ICE MAKER
Model WRQA59CNKZ
Near Glen Allen, VA 23060
Joseph D.
Job Details: 06/23/2022
"according to tech guide, unit will need fill tube, icemaker and valve to eliminate problem with frozen over fill tube. must reschedule when available pls.; ordrng 1 W11397137 (ice maker) and 1 (W11395429 (fill tube) and 1 W11455388 (valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Glen Allen, VA 23059
Thomas B.
Job Details: 06/23/2022
Cx complaint unit is not working properly inspected unit removed and replaced the pan heater tubing and drier filled with 5.3 oz tested and inspected for proper use unit now functions normally
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW1
Near Laurel, DE 19956
Michael E.
Job Details: 06/23/2022
Replaced lower harness and actuator as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Burke, VA 22015
Jason A.
Job Details: 06/23/2022
CX complaint WASHER continues to fill & noise. Replaced valve assym & test connections. Check for error codes F8E3 overfill & F2E1 stuck key. Cleared error codes. Check belt is solid. Leveled unit & calibrate & test wash. Noise is coming from under washplate but it is stuck. Credit for belt + tax to $110 labor > JJ
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Rockville, MD 20852
Israel R.
Job Details: 06/23/2022
Installed new inverter and tested. Compressor turned on and the unit started cooling. Unit is back to normal operations.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Chester, MD 21619
Jonathon C.
Job Details: 06/23/2022
"cx complaint, F8E4 error. tested unit, verified complaint. found drip tray full of water. cx told me she came in to water and suds on the floor. had cx walk me through her wash procedure, she just started using the dawn powerwash (super sudsy) before putting the dishes in dishwasher. discussed proper use, tested unit, found no leaks. unit working as designed. job is complete."
We serviced a
KITCHENAID ICE MAKER
Model KUIX305ESS2
Near Germantown, MD 20874
Julian H.
Job Details: 06/23/2022
CX states another company was out b4 us and diagnosed a bad sealed sys put unit on diagnostics pulled unit out and found that gravity drain line that it was installed which is not part of the unit is pinched CX needs to contact previous servicer put unit on test mode and found that water valve is not getting water confirmed water to unit also confirmed that water lvl sensor is not working checks reservoir full all the time cooling is working can see frost pattern on ramp found a broken grid as well need all these parts; ordrng 1 W11542867 (circ pump) and 1 W10897719 (valve) and 1 W10919199 (grid-cuttr)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW
Near Frederick, MD 21701
Ricardo S.
Job Details: 06/23/2022
no one know what unit i need to check // reschedule; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Virginia Beach, VA 23455
Branden R.
Job Details: 06/23/2022
"cx called back stating unit not dispencing water , turned water on to unit and tested , unit now dispencing water filled ice maker and everything checked good , advised cx to wait 24 hours for ice production . temps checked good unit running as designed ."
We serviced a
WHIRLPOOL COOKTOP
Model KCGS556ESS02
Near York, PA 17404
Bernard M.
Job Details: 06/23/2022
"Cx complaint none of the electrodes spark. Removed cooktop from counter and accessed the inside and found one of the main wire connections from the spark module was disconnected. Reconnected wire, then re-assembled burners and top and now all the burners ignite. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Gaithersburg, MD 20878
Julian H.
Job Details: 06/23/2022
"CX complaint about unit have a condensation on top left hand of RC confirmed a gap on the gasket also noticed unit out of level ,leveled and molded gasket to proper position gap is gone closing properly"
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC0
Near Front Royal, VA 22630
Ezra M.
Job Details: 06/23/2022
"installed control, clutch, rotor, and stator. unable to test unit as cust has purchased a replacement and unit is in basement away from hookups."
We serviced a
WHIRLPOOL RANGE
Model KSGB900ESS5
Near Washington, DC 20016
Roberto I.
Job Details: 06/23/2022
"Cx complaint gas smell when the oven starts, center burner not lighting properly.Removed oven bottom and started a bake cycle, the burner lighted immediately and made an acceptable odor tipical on every gas range. Instructed cx about this and uxplained that the oven is working perfectly. Tested center burner, found dit lighting only on the left side. Removed burner and separated it from the cap. Found all the right inside channels clogged with oil. Washed it with hot water and soap and reassembled parts. Burner tested ok, it lighted perfectly all around. Called Whirlpool safety and documented everything"
We serviced a
KITCHENAID RANGE
Model KFEG504KPS0
Near Warrenton, VA 20186
Daniel J.
Job Details: 06/23/2022
right front burner not working relaced switch tested now working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM01
Near Gaithersburg, MD 20899
Julian H.
Job Details: 06/23/2022
"CX complaint about unit not cooling both compartments @ room temp compressor making a buzzing loud noise not starting hot to the touch checked resistance on windings 10,6,4 problem with compressor not starting R600A LOKRING KIT NEEDED MUST BE SET WITH A SEALED SYS TECH 2 COUNTS JOB; ordrng 1 LOKRINGKIT (LOKRING KIT R600A) and 1 W11109499 (drier-tube) and 1 W11370574 (compressor) and 1 2COUNTS (SEALED SYS JOB)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Fairfax, VA 22031
Jason A.
Job Details: 06/23/2022
"CX complaint FRIGE not making ice. Replaced gaskets. Ran test 120 icemaker harvest passed 'PA' test 96 water dispense & 97 icemaker fill, No fill. Fill tube iced up. Test 66 12.5VDC. Htr measures open > JJ; ordrng 1 W11401679 (Door fill tube incl HTR)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near Rockville, MD 20853
Julian H.
Job Details: 06/23/2022
CX complaint about led lights not on freezer side inspected tests 16 &17 to check switches are working properly found that module on top and strip light are causing lights to fail led driver replaced less than 1 yr replace both parts from preid resume power and working
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Mechanicsburg, PA 17055
Bernard M.
Job Details: 06/23/2022
Cx complaint unit makes noise while spinning. Entered diag and found no error codes. Ran test cycle and when spinning it made loud off balanced sounds and was hitting sides. Inspected underneath and found no damage. Removed agitator and found the drive shaft to be bent. Ran manuel high speed spin and unit wobbled and made noise. Ordering gear case and splutch and will need 2 call count for gear case repair. Once parts are in contact cx to reschedule.; ordrng 1 W11454741 (gear case) and 1 W10721967 (splutch)