We serviced a
WHIRLPOOL HOOD
Model KVWC908KSS
Near Bethesda, MD 20817
Roberto I.
Job Details: 09/01/2023
"CX complaint lights not working.Confirmed all lights not turning on.Removed wiring cover, found light circuit disconnected. Inserted connector, the lights turned on and worked as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Berlin, MD 21811
Frederick R.
Job Details: 09/01/2023
CX complaint is lights flickering. Inspected and found all lights on top and FC flickering. Checked FC and LED was good. Found left rear LED to be faulty. Replaced from pre-id and now all lights are working properly. Job is complete
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Pikesville, MD 21208
Shane M.
Job Details: 09/01/2023
cx complaint the upper rack diffcult to slide in/out. found wheels of rack out in mounts. fixed this issue unit working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near North Garden, VA 22959
Eric F.
Job Details: 09/01/2023
"Confirmed cx complaint unit frosting up in freezer compartment. Found gasket malformed, allowing air into unit. Reformed with heat gun, tested unit, unit working as designed."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Berlin, MD 21811
Frederick R.
Job Details: 09/01/2023
Replaced clip per prior diagnosis. Unit is now repaired and is working properly. Job is complete
We serviced a
WHIRLPOOL ICE MAKER
Model GI15NDXZS1
Near Mineral, VA 23117
Thomas B.
Job Details: 09/01/2023
Cx complaint unit is making ice however very very little inspected found the ice heater grid is not hot at all and a sheet of ice is sitting on top and melting unit will need new heater grid qouted 264.73 for repair cx paid in full By CC; ordrng 1 W10919199 (grid-cuttr)
We serviced a
MAYTAG DRYER
Model MEDP575GW0
Near Ocean City, MD 21842
Michael E.
Job Details: 09/01/2023
Replaced the start button switch and door switch as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPA00
Near Selbyville, DE 19975
Michael E.
Job Details: 09/01/2023
"Replaced water tube, tested unit and one of the water tube connections came out. I almost replaced the inlet valve but noticed a defect in the new valve. I reinserted waster tube into existing valve and notw it is holding securely. The defective valve is missing a locking part on the regulator connection point. Tested unit and it is now working properly. Job is complete"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Wilmington, DE 19810
Taylor F.
Job Details: 09/01/2023
"Cx complaint is unit shuts off mid cycle and wont turn back on. No lights or anything on display. Then unit will work again for a few cycles. Ran all functions of washer multiple times, unit has no error codes. Verifed power at outlet and correct condinuity. Ordering control to resolve issue. Cannot reschedule at this time.; ordrng 1 W11116592 (control)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Silver Spring, MD 20904
Israel R.
Job Details: 09/01/2023
"F8E3 over flow , F3E1Pressure system fault , F9E1 Long drain, F2E1 Stuck key. Customer complaint unit is not starting and is only draining. I found error codes for water pressure system. I tested the unit adn foiund the unit is just draining but the unit is empty and it has overflow condition and and pressure system fault. Quoted for control. They paid service call they will call if they want to do the repair.; ordrng 1 W11611438 (Control 222.14)"
We serviced a
MAYTAG MICROWAVE
Model MVWP586GW0
Near Silver Spring, MD 20902
Israel R.
Job Details: 09/01/2023
Custoemr complaint unti is making noises aftre installation. I tested the unit and found the unit is working and is completing a cycle i put cloth in and i could not hear the noise. She had a recording but i could not make the unit do the noise again. Unit is working they will call back if they hear the noise againa.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Kensington, MD 20895
Israel R.
Job Details: 09/01/2023
W18FWD1APL1. Customer complaint unit RC is not cooling and FC is ovefrosting. I found the FC had frost ove tthe items but the evap was clear. I found the Rc gasket was not sealing correctly. Adjusted gasket and tested. Unit is back to normal operations.
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Frederick, MD 21704
Ricardo S.
Job Details: 09/01/2023
"Cx complains about an error coade after power outage.. inpected unit, one of the board makes a clicking noise, the relay stuck.. reset power, ran test mode, and now both ovens started working.. power cks ok, ovens reach temp ok"
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Biglerville, PA 17307
Andrew S.
Job Details: 09/01/2023
"Cx complaint is that the unit is still making noise when agitating. Upon arrival I found that the slider has failed. I tipped the unit back and found that the gear case has also had a seal failure and there is oil all over the bottom of the unit. I am ordering the gearcase, rotor and will use the slider on return. Please contact cx when the part is available to schedule the return visit.; ordrng 1 W11393685 (Gear case) and 1 W10915701 (Rotor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Ocean Pines, MD 21811
Frederick R.
Job Details: 09/01/2023
CX complaint is no ice. Inspected/tested and found the filltray frozen solid with ice from what appeared to be IM not harvesting properly IM is covered under year warranty from prior repair in February 23. Defrosted tray and fill tube and unit is temprarily working. Ordering IM for return visit. Charged CX $120 SC fee which was paid by CC. Same issue they have been having. Please wait about 3 weeks to reschedule.; ordrng 1 W11397137 (ice maker reorder)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Ocean View, DE 19970
Michael E.
Job Details: 09/01/2023
Used sealant the seal gaps on frame around all 4 sides of FC door. Tested and unit is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS00
Near Lewes, DE 19958
Michael E.
Job Details: 09/01/2023
"CX complaint: ice clumping. Tested and verified complaint. -5 degrees in FC, 5 degrees in IB. Ran diag on IM and had E3 error code. Quoted CX price to replace IM. CX paid fomr part. No money owed on return visit. Cannot reschedule due to SO part; (created new UIS, deleted prior attachment to UisID 459918), ordrng 1 W10908391 (icemaker)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Wilmington, DE 19810
Taylor F.
Job Details: 09/01/2023
"Cx complaint is oven door not closing properly. Tested inspected and verifed complaint. Found the door to be defective in multiple ways, the left side sticks out further than the right and does not close all the way and the outer door also has an inconsistant gap up the sides. Also the door doesn not sit level. Tried resetting the door multiple times with no results. Could be a defect in the cabinet but i want to try the hinges and door panels first to see if that makes a difference. Job is complete.; ordrng 1 W11617223 (door liner) and 1 W11600222 (outer door) and 1 W11296036 (hinge left) and 1 W11296037 (hinge right)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ1
Near Smithfield, VA 23430
Justin W.
Job Details: 09/01/2023
replaced console and tested unit working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Gambrills, MD 21054
Davonte
Job Details: 09/01/2023
"cx complained unit was leaking, confirmed cx complaint. parts that were sent with me are flor a ss tech. ordered diffuser for cx.; ordrng 1 W11236851 (diffuser)"
We serviced a
KITCHENAID OVEN
Model KOSC504ESS01
Near Perry Hall, MD 21128
Emmanuel R.
Job Details: 09/01/2023
"Cs unit shut down after self clean and temps are all wrong. Confirmed complaint. I found the thermal cut off fuse has blown, unit is getting 118volts but no power. Also the UI has burn marks on the left side and cant be secured. Ordering thermal fuse and UI to then test the unit and confirm customer complaint. Returning with sensor and Control.; ordrng 1 W10803991 (UI) and 1 W11025102 (thermal cut off) and 1 W11034459 (thermostat)"
We serviced a
KITCHENAID RANGE
Model KGRS505XSS05
Near Port Tobacco, MD 20677
Shane B.
Job Details: 09/01/2023
cx complaint is a gas smell from the unit even when not in use. when i arrived gas was turned off. i pulled the unit out and turned gas on. meter did not go off. i turned surface burner on for a minute then off and checked connections again. meter went off where the regulator meets the gas tube that goes to the manifold. i snugged up that connection but leak remains. called techline to document. they advised replacing regulator and gas tubing. spoke with safety. they are covering the service call. qutoed for repair. he is going to call whirlpool then call for repair if he decies to fix the unit.; ordrng 1 WPW10546238 (valve-gas) and 1 W10524331 (tubing-gas)
We serviced a
KITCHENAID MICROWAVE
Model KMLS311HSS09
Near Cockeysville, MD 21030
Justin S.
Job Details: 09/01/2023
CX home own says this servivce call is for his ex wife that no longer lives at this address.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC0
Near Wilmington, DE 19810
Taylor F.
Job Details: 09/01/2023
"Cx complaint is unit making a grinding noise. Tested inspected and verfied complaint. Found the pulley sheild had fallen off and had been rubbing on the belt and splutch. Holes for pulley shield in gearcase were stripped and even if larger screws were installed, shield would vibrate off again. Per cx request repaired belt and splutch. Unit is now working as designed. Job is complete. Cx paid in full for repair.; ordrng 1 W11239857 (belt TF VAN STOCK), used 1 W11239857 (BELT TF VAN STOCK) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Grandy, NC 27939
Austin D.
Job Details: 09/01/2023
replaced parts and tested operaton. found rust on the motor. heard noise coming from motor area. ordering new motor to resolve the issue.; ordrng 1 279827 (motor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Wilmington, DE 19803
Taylor F.
Job Details: 09/01/2023
"Cx complaint is unit not cooling properly. Tested inspected and verifed complaint. Found the cx had a thermometer in the unit before they put product in and were concerned about the fluctuating temp. Explained why the temps were inconsistant with no product in unit. Cx also has a cosmetic issue with the FC door. Ordering door, cannot reschedule at this time.; ordrng 1 W11449028 (door fip)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Chesterfield, VA 23838
John P.
Job Details: 09/01/2023
Bottom of refrigerator compartment separated from liner called tech lines spoke to Robert stated unit was now repairable turned over for review
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HZ05
Near Fredericksburg, VA 22405
Tanner B.
Job Details: 09/01/2023
"Installed new switches and bulb, tested unit.. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Gettysburg, PA 17325
Bernard M.
Job Details: 09/01/2023
Picked up datalogger;
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS20
Near Norfolk, VA 23517
Zachery R.
Job Details: 09/01/2023
"replaced parts, removed debris, tested, unit working as designed. left old parts with cx."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Reston, VA 20194
Demonte S.
Job Details: 09/01/2023
Checked the Heater Element with meter I'm getting 35.5 Ohms. Installed the Evaporator Fan Motor with Thermistor. Tested the unit. Unit is starting to Cool. Unit is working as Designed.
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Woodbridge, VA 22191
Robert W.
Job Details: 09/01/2023
Cx Complaint is the unit door not closing properly.Inspected unit and found the hinges are loose tighten with blue lock tight and tested unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD22SFXHS03
Near Mercersburg, PA 17236
Andrew S.
Job Details: 09/01/2023
Cx complaint is that the door is not staying closed. Upon arrival I found that the door closing cams at the bottom have failed. I quoted the cx for the cost of the repairs. Cx paid in full. Please contact cx when the parts are available to schedule the return visit. ; saved tckt
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Clinton, MD 20735
Leon
Job Details: 09/01/2023
cx complaint was unit was spinning loud confirmed issue seen that the Suspension was very loose ordering new Suspension Rod Kit; ordrng 1 W11130359 (Suspension Rod Kit)
We serviced a
AMANA REFRIGERATOR
Model THI21S3L
Near Lancaster, PA 17601
Justin L.
Job Details: 09/01/2023
"Cx complaint unit no cool. Found settings on and fans but no compressor. After moving freezer control around was able to get to kick on and found pinhole leak at evaporator. Will need need 3 call count sealed system compressor, drier and evap and evap is nla along with freezer control which is nla. if found office will need to set return; ordrng 1 W10160407 (compressor) and 1 WPB2150504 (drier) and 1 R0170067 (evap nla) and 1 R0161075 (freezer control)"
We serviced a
WHIRLPOOL FREEZER
Model KSSC42QMS02
Near Great Falls, VA 22066
Simon
Job Details: 09/01/2023
CX complaints refrigrator beeps sound at night and temprature concern .Inspected unit and replaced control board and evaporator fan .tested unit .unit works as designed .CX paid labor.SZ
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Huntingtown, MD 20639
Shawn D.
Job Details: 09/01/2023
cx complaint unit makes a clicking noise when switching cycles and clothes are coming out wetter than normal. inspected unit then checked for errors and had no error codes. ran service cycle and when washer switch to spin it made the click noise but she said that boise is alot louder when washer has full load in. infomred cx the clocking noise is normal. checked under unit and splutch did have some wear to it so rpelaced it then ran unit again and cold water is filling alot slower. found unit also needs water valve. ordering part for return and is instock so rescheudled for 9/11/23; ordrng 1 W11127357 (valve assem)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ09
Near Waldorf, MD 20602
Shane B.
Job Details: 09/01/2023
cx complaint is a loud buzzing noise when fan is running confirmed complaint. i was able to adjust the unit and the duct and unit now runs quietly. working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near Hanover, PA 17331
Drew B.
Job Details: 09/01/2023
cx complaint that unit is freezing everything on the rc section.. the unit had reading of 45 degrees 2.7k but inside was about 32 degrees replaced thermistor and ordeinf control. call to reschd .; ordrng 1 W11594670 (control)
We serviced a
MAYTAG WASHER
Model MVWB865GC1
Near White Marsh, MD 21162
Emmanuel R.
Job Details: 09/01/2023
"Replaced control and Ui, tested unit. Unit is now working properly."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near York, PA 17408
Bernard M.
Job Details: 09/01/2023
"Replaced per previous tech, ran test and unit no longer makes noise and completes cycle without any further issues. Unit checks good"
We serviced a
MAYTAG DRYER
Model MEDC215EW0
Near Hughesville, MD 20637
Leon
Job Details: 09/01/2023
cx complaint unit making noise. confirmed issue found worn rollers and idler pulley. replaced preID rollers and pulley and noise disappeared. tested unit it is now good to go.
We serviced a
WHIRLPOOL WASHER
Model WED5010LW1
Near Charlottesville, VA 22901
Eric F.
Job Details: 09/01/2023
"Installed door switch, tested unit, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Lewes, DE 19958
Michael E.
Job Details: 09/01/2023
"CX complaint: inlet valve leaking. Tested and verified complaint. I found the inlet valve was defective and had a crack which was leaking. Replaced inlet valve, Unit is now working properly. Newly constructed house that is not yet occupied. Job is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Chambersburg, PA 17202
Andrew S.
Job Details: 09/01/2023
Retrieved data loggers; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ00
Near Newport News, VA 23602
Lucas R.
Job Details: 09/01/2023
"cx complaint unit noise from ff, checked unit found gears in airdamper grinding, damper sticking slightly open, replaced damper, tested, unit working as designed.; ordrng 1 W11164593 (diffuser lr/vs), used 1 W11164593 (DIFFUSER lrvs) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WRT518SZFM02
Near Lancaster, PA 17602
Justin L.
Job Details: 09/01/2023
Cx complaint condensation in freezer.Was able to access unit and found no signs of air gap in liner or gasket. Contacted techline and using a ruler and level found that the inner part of the top op the liner is sloped inward causing insolation issues where the door is closed but not sealed inside. It has been sent for a lead review and once I hear back will contact cx for next steps; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near Leonardtown, MD 20650
Leon
Job Details: 09/01/2023
cx complaint unit still occasionally showing error codes. confirmed issue checked drain pump and ohmed it tested 16kohms. called whirlpool tech line they recommended changing water hardness and detergent concentration settings. instructed cx on how to use machine moving forward.
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS20
Near York, PA 17403
Sal R.
Job Details: 09/01/2023
"Per the previouse tech, I was able to access and replace the console. UNit test ogod."
We serviced a
WHIRLPOOL RANGE
Model WEE730H0DS0
Near Fallston, MD 21047
Neil H.
Job Details: 09/01/2023
replaced the control display and fan unit tested good
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Harrisburg, PA 17110
Fred G.
Job Details: 09/01/2023
i was able to access unit and replace the door switch as per previous tech. tested unit and found unit now checks good.
We serviced a
WHIRLPOOL FREEZER
Model WRB322DMBM
Near Bel Air, MD 21014
Neil H.
Job Details: 09/01/2023
fc handle was loose i removed and i secured screws and handle unit tested good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKW1
Near Frederick, MD 21703
Ricky E.
Job Details: 09/01/2023
"fnd corrosion on the door liner. replaced liner, unit cks ok.."
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Bel Air, MD 21014
Neil H.
Job Details: 09/01/2023
tested unit and heard chime but no lights replaced the console unit tested good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Frederick, MD 21704
Ricky E.
Job Details: 09/01/2023
"installed parts, unit cks ok.."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Great Mills, MD 20634
Leon
Job Details: 09/01/2023
cx complaint is unit is making a loud sound confirmed complaint unit makes the sound when switching from spin to agutiate when under unit seen alot of oil and oil on the cam shatf ordering new gear case and cam; ordrng 1 W11454741 (gear case) and 1 W10721967 (cam)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Harrisburg, PA 17112
Fred G.
Job Details: 09/01/2023
i was able to access unit and replace the valve and fill tube as per previous visit. bled system and tested unit and found unit now checks good.
We serviced a
KITCHENAID DISHWASHER
Model Kdfm404kps0
Near Bel Air, MD 21015
Neil H.
Job Details: 09/01/2023
replaced the control and wax motor ran test mode 6 times and unit checked good no error and unit went through and tested good but if cx has issue when using going forward after all the parts changed only thing left is the harness i checked harnnes didn't find any broken or snag wires
We serviced a
KITCHENAID OVEN
Model KODE500ESS01
Near Freeland, MD 21053
Drew B.
Job Details: 09/01/2023
"replaced all parts today, and had issues with the power leaving board again. i foudn after not working again. i called whirlpool TL spoke to steve we ohmed out multiple connector points for the line relay and the power and checked all the door switch input and all reading good. they wanted to reorder the app manager gaain and this would be the fourth time.. cx called whirlpool while in home i spoke to wp rep as well they wanted my notes and they will look firther into the unit today. as per tl i have to order board but per what cythinia is saying.. will be replaced ..; saved tckt"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Millsboro, DE 19966
Michael E.
Job Details: 09/01/2023
"CX complaint: unit not washing. Tested and verified complaint. F4E3 error code. I replaced the pump and motor, tested unit and it is now working propelry. Job is complete"
We serviced a
MAYTAG WASHER
Model MVWX700AG0
Near Dillsburg, PA 17019
Sal R.
Job Details: 09/01/2023
I was able to access and replace all parts. I recalibrated the unit and then ran a auto test. I found the unit to complete the auto test with out issues. UNit test good.
We serviced a
WHIRLPOOL ALL IN ONE W/D
Model WFW5620HW0
Near Washington, DC 20015
Sherwood
Job Details: 09/01/2023
cx complaint clothes wet at end of cycle. arrived and found display not working and not able to get into diag. when you go into diag display just goes blank. after being in a service diag for 10mins error code f6e1 did show but nothing else would respond. will need help to assist with removal of dryer in order to do further diagnosis;
We serviced a
WHIRLPOOL UNKNOWN
Model WDT970SAHV0
Near Lewisberry, PA 17339
Bernard M.
Job Details: 09/01/2023
"Cx complaint the dishes aren't getting dry. Entered diag and found error codes F7E1 no heat and F2E1 stuck key. Cx stated the left side of console doesn't work all the time and that buttons need to be pressed repeatdly. Ran test cycle and found after wash cycle, the element didn't heat up. Ordering element and will use console on return. Once apporved contact cx to reschedule; ordrng 1 W10703867 (element)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Westminster, MD 21157
Brian R.
Job Details: 09/01/2023
cx complaint is unit just stopped making ice. says water out door is good. she doesnt use ice maker in freezer so she doesnt know if that one works or not. took temp readings of -2 in freezer 33 in fridge -1 through ice maker. unit set to 37 n 0. checked unit. went through all tests and got a E% for ice maker. unit is over cooling is fridge and UI temp was set up. will order parts needed and office will schedule.; ordrng 1 W11658802 (Ice Maker) and 1 WPW10479155 (Damper) and 1 W11579559 (UI Black)
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Sinking Spring, PA 19608
Cody H.
Job Details: 09/01/2023
"CX complains unit is leaking from underneath. CX states they bought unit from Lowes and they have extended warranty. Advised cx to call and get unit dispatched correctly or pay service fee. CX declined service fee. No work done, no work needed at this time."
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Prince Frederick, MD 20678
Leon
Job Details: 09/01/2023
cx complaint control panel not working. confirmed issue found display completely distorted unplugged and plugged back ui contrcter back in no change . ordering new control and UI; ordrng 1 W11618916 (control) and 1 W11626080 (ui)
We serviced a
MAYTAG MICROWAVE
Model MMV4207JZ01
Near Lancaster, PA 17602
Justin L.
Job Details: 09/01/2023
Cx complaint smoke coming out of gap between door and cabinet. Was able to access unit and verified concern. Found that the cavity of the microwave is warped causing concern. Cx stated geek squad was out and replaced door and attempted to adjust but couldnt so they called us. Contacted techline and spoke to Derek. Unit is not repairable and cx will need to contact cx service. No further work needed
We serviced a
MAYTAG DRYER
Model MED6500MBK0
Near Chesapeake, VA 23323
Branden R.
Job Details: 09/01/2023
cx complaint unit not heating checked unit and found OL on tco on unit not allowing proper vac to element . replaced and tested unit is now running as designed and cycling .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Lancaster, PA 17602
Justin L.
Job Details: 09/01/2023
As per previous visit was able to access unit and replace parts unit now checks good no further work needed
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMB0
Near Waldorf, MD 20602
Shane B.
Job Details: 09/01/2023
"cx complaint is the unit not washing. checked for codes and found F4E3, F7E1. cleared code. ran service cycle. wash motor did not run. control is sending 122vac and harness is not damaged. unit will need new sump assembly. ordering part. schedule when part is available.; ordrng 1 W11613479 (sump assembly)"
We serviced a
KITCHENAID COOKTOP
Model KCED606GSS01
Near Upper Marlboro, MD 20772
Shawn D.
Job Details: 09/01/2023
cx complaint used cooktop for the first time and cracked while using it. ordering another cooktop and 6 bezels for; ordrng 1 W11051487 (cooktop stainless) and 6 W10853046 (bezel-knob)s
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Glen Rock, PA 17327
Drew B.
Job Details: 09/01/2023
cx complaint that unit is not powering on and the unit is brand new and they had a friend help hook up the unit for cx. the unit has 120 from white to red and 32 to black to newutral .. we do not have 240 volts incoming to the washer. the unit also has no internal ligjht coming on being lack of proper voltage to unit. they have the unit also direct wired to the electrical box and not an outlet to check.. cx admanent dryer is issue but infomred we NEED electrican out and once we can verify 240/120 each leg at dryer while power on we cant look further into the unit being its not even at the start block to power uinit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAB01
Near Upper Marlboro, MD 20772
Shawn D.
Job Details: 09/01/2023
"asked cx whats going on i had no idea why i was back and he said fridge is cooling right someitmes freezer will freeze but most the time not working fridge side is cool. insected unit freezer is 51 fridge 49. pulled unit out hooked up lowside guage to find we are in a 28inch vacume the system is clogged with oil from running out freon. recovered freon it stunk up cx house then used nitrogen and flushed system then replacd dryer vacumed system down in home postion and held vac then filled to 5.5. oz and started cooling and pressure is good. unit is good to go. cx will call when freezer door arrives completing ticket out; ordrng 1 w10143759 (uv drier SD V/S), used 1 w10143759 (uv drier SD V/S) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Glen Rock, PA 17327
Drew B.
Job Details: 09/01/2023
cx complaint that unit is not dispoencing ice and when arrived found the teeth on the coupler are broken. the unit snapped the coupler teeth and the bucket teeth to turn are also compromised. will need the following poarts for full correct repair.; ordrng 1 W11347840 (bucket) and 1 WPW10258544 (shaft) and 1 W11202789 (auger)
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS01
Near York, PA
Sal R.
Job Details: 09/01/2023
"CX complaint is that the unit still continues to leak and not cool. I was taking a temp reading when the unit shut down all LED out, and compressor / condensor fan stopped. I inspected teh delie UI and found no inital concerns. I accessed the control and found a loud buzzing sound from the P3 connecotr on the LED Power Board. I unplugged P3 and found no movmeont from the fan motors. I called WP Tech Line and disussed my findings. after removing different loads form the cercuit I found that the unit will need 1 main control board and 1 Deli UI per WP. I am ordeirng 1 control (WPW10675033) and 1 deli UI (WPW10769076). I hae set a return date for 9/8/23.; ordrng 1 WPW10675033 (main control baord) and 1 WPW10769076 (Deli UI)"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Spring Grove, PA 17362
Drew B.
Job Details: 09/01/2023
x complaint that unit is not operating when the hot water is selected. i found the for f7e9 and f2e1 i ran manual test and in manual testing the valve does open and put in hot and cold water. ran test 52 and reclaibrated and ran test 51 afterwards and ran through that no issues checked codes again and was getting the LF again and noisey hot valve opening.. will need the valve and acu for repair... call when in and approved to return...; ordrng 1 W11165546 (valve) and 1 W11429620 (acu)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB09
Near Upperco, MD 21155
Brian R.
Job Details: 09/01/2023
cx compaint is with fridge door gasket keeps coming out. said she presses back in and after a few days gasket comes back out. checked over unit. she said when she called in she said fridge door and freezer gasket was sent. will order fridge door gasket as well as some sealr to help hold gasket in place. as soon as parts are in office will schedule.; ordrng 1 W11240749 (fridg gasket black) and 1 8201711 (Adhesive Clear)
We serviced a
MAYTAG DRYER
Model MED5740TQ0
Near Waldorf, MD 20603
Shane B.
Job Details: 09/01/2023
cx complaint not starting at all. cx said first it stopped heating but still ran then it stopped running. i checked for power. terminal block has 243vac and is properly wired. inspected and found all fuses are good. element has continuity and is not grounded to chassis. i found timer not turning easily. start button also does not have continuity when pressed. ordering timer and start switch. schedule when approved.; ordrng 1 WP8566184 (timer) and 1 WPW10117655 (relay-pts)
We serviced a
MAYTAG FREEZER
Model MZF34X20DW07
Near Willow Street, PA 17584
Justin L.
Job Details: 09/01/2023
Cx complaint unit not cooling. Arrived to find outside but plugged in and unit had substanial damamge to top back corner of unit. Found that the compressor is locked. Will need 2 count compressor and drier. Once in office will need to set return; ordrng 1 W11547313 (compressor) and 1 W11109499 (drier) and 3 W11506635 (process stub)s and 1 876765 (tubing kit)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS01
Near Timonium, MD 21093
Justin S.
Job Details: 09/01/2023
the bottom of the refrigerator is 37f and the top of the refrigerator compartment is 57f. can hear the compressor on but no evaporator fan is active. test 57 activates the rc evaporator fan. rc evaporator clear of frost. ran test 40 step 4 the fan is blowing good. refrigerator evaporator gets no frost on it. replaced the compressor and vacuummed down the system. Filled system with 4.5oz of r134. test 40 step 1 pressures equilize to 35psi. step 4 low side pressure is 25psi and high side pressure is 90psi. step 5 low side pressure is 18 psi and high side pressure is 100 psi. main control and refrigerator evaporator cover already replaced. called tech support and spoke with an austin. cx to monitor since unit did start working while on the phone with techline
We serviced a
WHIRLPOOL REFRIGERATOR
Model RT18BKXKQ03
Near Charles Town, WV 25414
Ken M.
Job Details: 09/01/2023
"Customer complaint is that the unit runs, but does not cool. Unit is running, but not cooling. No frost pattern on the evaporator, but compressor is running. Sealed system issue.; ordrng 1 WP2263920 (evaporator) and 1 W10843121 (filter dryer) and 1 W10285060 (compressor) and 1 482801 (mount-tray) and 1 876765 (mtg kit) and 1 W11506635 (coupler)"
We serviced a
WHIRLPOOL DRYER
Model wed4815ew1
Near Accokeek, MD 20607
Shane B.
Job Details: 09/01/2023
cx complaitn is the unit heating but not drying clothes and a loud noise. confirmed complaints. unit has poor air flow. showed cx the meter and advised her to have landlord clean vent ASAP. i found noise from the rollers not rolling. replaced with VS parts. unit is now quiet. working as designed.; ordrng 2 WPW10314173 (roller VS SB)s
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS03
Near Reading, PA 19608
Cody H.
Job Details: 09/01/2023
"cx complains unit stopped making ice then fc thawed and rc stopped cooling. FC reads 27*F RC shows 47*F. Put unit into diagnostic testing, 01- 45, 02-25, 03-41, 04- 25, 18-21, 23-75, 24- 65, 28-39, 29- 20, 33-35, 34--20, temp coming out of RC air tower is 42*F test 40.4 temp coming out of FC air tower is 41*F test 40.5 called techline and spoke to austin who said he would like a sealed system tech to read pressures and call back into techline. Pre i.ding control for return, cx will owe for control if it needs replaced. Office to schedule return.; ordrng 1 W11533213 (control (PRE I.D.))"
We serviced a
WHIRLPOOL WASHER
Model WTW4915EW2
Near Waldorf, MD 20603
Shane B.
Job Details: 09/01/2023
"cx complaint is the unit going off balance, not spinning correctly. cx says it only works properly when running very small loads. i found no saved codes. pushed basket down and let it go. suspension is worn. i ran service cycle. shifter is very loud and makes a grinding/clicking noise. it didnt sound like much was moving in the basket during agitation. during spin it sounds like agitator is turning only. ran cycle again with lid open. unit is turning basket during agitation and only turning agitator during spin. ordering suspension kit and acutator. schedule when approved.; ordrng 1 W10780044 (suspension) and 1 W10913953 (actuator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ
Near Charlottesville, VA 22901
Eric F.
Job Details: 09/01/2023
"Confirmed unit leaking water. Found ice maker fill line incorrectly positioned, spilling over back of ice maker. Repositioned line, tested unit, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Columbia, MD 21044
Marc M.
Job Details: 09/01/2023
30dp.cx complaint upon arrival began as dust from belt on floor of unit. with this in mind first lifted unit to evaluate the belt condition. found belt to look brand new and with no noticeable wear (pics attached to file). cx then stated unit would not spin clothes dry. noticed cx has a drain hose extension installed (which is not and approved whirlpool part) with about 3-4 feet worth of hose laying on the floor behind the unit. explained that this will backflow water into the unit at end of cycle. cx then evolved complaint to unit was 'smoking' during use. checked for error codes and found error f7e6 stored in diag. ran auto test and found counter clockwise winding of motor failed resulting in weak agitation but normal spin speeds. replaced motor and ran cal. cycle. unit now checks good.
We serviced a
WHIRLPOOL DRYER
Model wed4815ew1
Near Reinholds, PA 17569
Cody H.
Job Details: 09/01/2023
"CX complains unit is not spinning drum. Found unit to be heating and motor sounded to be spinning but drum was not moving. Found unit motor pulley had failed causing the idler, and belt to fail as well. Unit will need motor, belt, and idler for repair. Was able to replace motor and belt with pre i.d parts and replace idler with vs part. Retested unit and unit now works as designed. No further work needed. CX EMAIL CONFIRMED.; ordrng 1 WP691366 (idler ch vs), used 1 WP691366 (idler ch vs) from stock"
We serviced a
JENNAIR DISHWASHER
Model JDPSS246LL1
Near Bethesda, MD 20817
Roberto I.
Job Details: 09/01/2023
"CX complaint F8E4 error, unit beeping and not starting.Ran diag, found F8E4 and F9E2 errors. Found also waterin the drip pan. Removed water and cleared errors. Ran a test cycle, no leaks from tub gasket or inlet valve, the unit worked ok . Possible issue with drain pump (F9E2). Replaced drain pump using v/s part. Ran a new test cycle, the unit worked as designed. If the cx calls back, pleade pre id sump/motor assy W11460946; ordrng 1 W11462456 (drain pump (RI van stock)), used 1 W11462456 (drain pump) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Round Hill, VA 20141
Ken M.
Job Details: 09/01/2023
Mullion and damper replaced and tested. Unit is working properly. Old parts left with customer.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Aberdeen, MD 21001
Neil H.
Job Details: 09/01/2023
"fc not as cold as should be found the fc evap fan was weak and also the ice maker fan weak in dia they eventually got up to speed but in natural cycling having issue maintaining high speed and making strange revving up speed sounds; ordrng 1 W11658802 (Whirlpool Refrigerator Ice Maker) and 1 W11578030 ( Motor, Evaporator (includes Harness, Thermistor, And Defrost Thermostat)) and 1 WP67006337 (blade- fan) and 1 W10846539 (Whirlpool Refrigerator EvaporatorFan Motor)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Ellicott City, MD 21043
Marc M.
Job Details: 09/01/2023
installed motor and tested unit. unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318MDW09
Near Ocean City, MD 21842
Frederick R.
Job Details: 09/01/2023
CX complaint is switch not working.. CX had removed switch and had ordered part himself. Used CX switch. CX was not here but had unit delevered in March of 2023 but didnt hace receipt and no goods issue date. Serial number says its from May of 22. Charged CX $205 for SC and labor which was paid in full by CC. Unit is now working as designed. Job is complerte
We serviced a
KITCHENAID HOOD
Model KVUB606DSS
Near Monrovia, MD 21770
Ricardo S.
Job Details: 09/01/2023
"Cx complains that the cover base wont stay in place, inpected unit, the clip and the catch are defective, order parts; ordrng 2 W10854245 (clip)s"
We serviced a
MAYTAG DRYER
Model MGD4500MW1
Near Middle River, MD 21220
Emmanuel R.
Job Details: 09/01/2023
"Cs dryer cant select any settings, confirmed complaint. I found the timer and knob free wheels and can select any settings the inside has frayed, ordering knob and timer.; ordrng 1 W11566736 (timer) and 1 W11675852 (knob)"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Severn, MD 21144
Marc M.
Job Details: 09/01/2023
"cx complaint unit showing error code. checked and found codes f7e1 and f7e6 saved in diag entry. ran diagnostic cycle and during agitation found unit not generate enough power to motor to rotate basket. also found capacitor leaking oil. per service pointer W11632927, unit is covered under scode S17538 for parts and labor, but not service call. collected only for service call. unit now checks good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Baltimore, MD 21215
Shane M.
Job Details: 09/01/2023
"took evap cover off, found no signs of backed up water or improper drainage. called techline advised to change entire diffuser & air tower setup. gave quote for the repairs $378.80"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJW0
Near Stafford, VA 22554
Tanner B.
Job Details: 09/01/2023
"installed new sump, tested unit. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Germantown, MD 20874
Julian H.
Job Details: 09/01/2023
GOT HERE cut into system full of refrigerant replaced parts & pulled sys to vacuum 30 inch filled with 4.27oz of r134a & holding pressures MUST WAIT 24 HRS TO SEE UNIT COOL DOWN
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Newport News, VA 23601
Justin W.
Job Details: 09/01/2023
cx complaint unit making slow ice fast. checked unit to find temps at 36 rc and -2 fc. tested ice maker completed harvest and fill. found ice bin nearly full. advised cx against blocking vents in fc. unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Prince Frederick, MD 20678
Leon
Job Details: 09/01/2023
cx complaint frost forming in FC. confirmed issue found light switch frozen closed and loose FC gasket. used steamer to remove ice and dryer to help seal until we can bring a new one. ordering door gasket; ordrng 1 WPW10714545 (FC gasket)