We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW
Near Silver Spring, MD 20901
Israel R.
Job Details: 12/02/2022
Installed new door and tested. Unit is back to normal operations.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC2
Near Hampstead, MD 21074
Brian R.
Job Details: 12/02/2022
cx had a recording of sounds unit is making. a clicking at the end of each stroke and a srcapping sound as well. nothing really high pitch. he said its not every load its every few loads and he doesnt do large loads or to heavy of loads either. we ran a quick wash to listen to unit before breaking down. units O-O-W and he knows and not to happy about unit and needing repairs. no codes in unit. pulled unit and removed stator and found oil all on slidder this time and on magnets as well as causing unit to have the issues. went over unit and repairs and hes very upset and advised he will be calling in. new home and less the 2 years old and big repairs like this and he shouldnt have to pay for this and whirlpool shown own up to there appliances he said. will order parts for now. quote given; ordrng 1 W11393685 (Gearcase 263.77) and 1 W10734521 (Slidder 18.64) and 1 W10754158 (Stator 155.01) and 1 W10754448 (Clutch 85.97) and 1 W10754161 (Rotor 168.25)
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Sterling, VA 20164
Richard B.
Job Details: 12/02/2022
"CX complant. Washer not draining. Prior diagnosis found unit needs drain pump and possibally a harness. Installed drain pump after clearing underwear cloog from tub and drain pump impeller . Tested unit and unit is draining now , Job completed, RB"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Alexandria, VA 22308
Dustin F.
Job Details: 12/02/2022
"CX complaint: Unit Leaking on floor periodicallyInspected unit, found drain tube clogged in the back and condesor super dirty. Condensor being soo dirty more then likely is making the frist overcool and over defrost. With the drain tube clogged i found evidence of water leaking out of the check valve onto the floor. Also found evidence of mice damaging the drain pan. Checked all water valves, lines, and connectors for leaks. all good. I cleared out the blockage in the CX drain tube with pipe cleaner and reset the tube. unit now working as intended. Charged CX $120.00 service fee."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Thurmont, MD 21788
Ricardo S.
Job Details: 12/02/2022
"Unit still not making ice, inspected unit, the ice maker runs but not filling with water.. the wire connection on dual valve was not making a good contact and that's why the ice maker was not filling with water.. unti is working now"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Delta, PA 17314
Drew B.
Job Details: 12/02/2022
rwplaced element but foudn the sump to be leaking middle of unit when tested will need new wash motor call to reschd; ordrng 1 W11416362 (sump 3@trb)
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near Crozier, VA 23039
Kyle A.
Job Details: 12/02/2022
Cx complaint of off balance loads. Did confirm and changed suspension and unit is now as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Norfolk, VA 23503
Carl A.
Job Details: 12/02/2022
"cx complaint of unit not working,checked unit to fidn the following error code f7E1,found unit not turning ,checked under side of unit to find cap haning and connector not fully seated reseated connector on cap tested and calibrated unit works as designed"
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPA00
Near Selbyville, DE 19975
Michael E.
Job Details: 12/02/2022
CX complaint: melting ice. Tested and verified complaint. I replaced the grid cutter which WP had sent to CX. Tested unit and grid is warm but not hot. Unit is working properly. Job is complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Gaithersburg, MD 20879
Julian H.
Job Details: 12/02/2022
CX complaint about unit wasnt amking ice & freezing items on top shelve checked temps on arrival FC 2 RC 32 checked unit for errors test 66 E0 test 56 E0 thermistors checking ok as well checked temp set found RC33* FC1* temp set too cold affecting items on top let CX know about this MUST ALLOW 48 HRS TO ADJUST TEMP
We serviced a
WHIRLPOOL COOKTOP
Model WCG77US0HS00
Near Glen Allen, VA 23059
Thomas B.
Job Details: 12/02/2022
Cx complaint unit is not working properly inspected unit found burners needed adjustments used 2mm screwdriver and set to cx expectations tested unit now functions normally
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Harrisburg, PA 17110
Fred G.
Job Details: 12/02/2022
i was able to access unit and replace the console as per previous visit. when removing the front penal i found moisture on door once console was removed. i also found vent fan gasket was not installed currectly from factory. I was able to fix gasket and reinstalled front panel. tested unit and found unit now checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Hampton, VA 23669
Carl A.
Job Details: 12/02/2022
"cx compliant of unit not washing dishes,checked unit to find the following error code F4E3 tested unit to find the sump and motor to find it doa ordering sump and motor for repairs; ordrng 1 W11087376 (pump&motor)"
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Westminster, MD 21157
Brian R.
Job Details: 12/02/2022
cx complaint is unit fills and says sencing and switched to wash and just stops and wont do anything. took a few tries for unit to want to take code and switch. found code F1E1 Main control fault F8E1 Long Fill ran recalibration and then auto test. unit gets no cold water but hot strong. unit will need parts. all parts in. scheduled cx as well as put in for a weekend or cancelation list or anything sooner. office will schedule if sooner. ; ordrng 1 W11481725 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near Chesapeake, VA 23322
Austin D.
Job Details: 12/02/2022
cx complaint the unit is not cooling again. checked the unit and found that the amp draw was at .6amps and low side is at -20 prewssure and the high side was at 190 psi. called the manufacturer and was told to isolate the system to see what section of the ss is restricted. blew from the suction line to the drier and had no flow. then i disconnected the evap and had airflow at the evaporator when cut at the cap tube. showing signs of a clogged cap tube. unit is deemed unrepairable. called manufacturer to inform them on the diagnosis and was told the unit is deemed unrepairable. cx is very upset and i advised her to contact the manufacturer at this time but they should be reaching out within the next 3-5 business days to let them know on the next steps. cx agreed.
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFE01
Near Williamsburg, VA 23185
Lucas R.
Job Details: 12/02/2022
"replaced shelf and pan, pan no longer falls out, new pan cracked reordering pan, please ship directly to CX; ordrng 1 WPW10308849 (pan-meat) and 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDW01
Near Edgewater, MD 21037
Mitchell H.
Job Details: 12/02/2022
got to abc appliance and saw parts were ordered on 10/17 called office they informed me parts were shipped to other addres AD was out to. which is a vacant house still. informed the cx they will need to go check and see if parts are there. if they are to call us back and schedule for repair. if not then call us and let us know so we can find where parts are or re order. moving on.; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Bridgeville, DE 19933
Frederick R.
Job Details: 12/02/2022
CX complaint is no ice. Replaced IM per prior diagnosis. Went to test and found dual valve stuck and not sending water to IM. Ordering dual valve and fill tube heater. Both parts in stock at Tribles. Spoke to CE. Rescheduled for Sunday 12/4; ordrng 1 W11482383 (dual valve) and 1 W11087201 (heater)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Alexandria, VA 22312
Lloyd B.
Job Details: 12/02/2022
Cx complained the unit leaked. Installed new tub and there is no damage for it to leak. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Alexandria, VA 22312
Lloyd B.
Job Details: 12/02/2022
Cx complained the unit leaked. Installed new tub and there is no damage for it to leak. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHW
Near Chesterfield, VA 23832
Joseph D.
Job Details: 12/02/2022
"unit with improper drawer installed keeping door open adn vent blocked, reset and unit working properly"
We serviced a
WHIRLPOOL DRYER
Model WED49STBW
Near Leesburg, VA 20175
Ezra M.
Job Details: 12/02/2022
"not drying properly. found blower wheel disconnected from motor shaft, reconnected, tested, working properly.also advised cust to have vents cleaned."
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Ellicott City, MD 21042
Robert L.
Job Details: 12/02/2022
"cx complaint noise every house and buzzing, icecmaker cycling with no water, contractor found water off under sink once on was able to cycle icemaker and noises stopped, cx to record and further noise issue, tested all ops ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near ,
Carl R.
Job Details: 12/02/2022
Unit will need the new style fitting for water line. Needs fitting wo4373559.; ordrng 1 Wp4373559 (Fitting) and 3 Wp4373559 (Fitting ( van stock))s
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSS25N4MKZ04
Near Courtland, VA 23837
Zachery R.
Job Details: 12/02/2022
"replaced modules, tested. unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Martinsburg, WV 25403
Ken M.
Job Details: 12/02/2022
"Console, control, and UI replaced and tested. Unit is working properly. Old console and UI left with customer."
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near Baltimore, MD 21205
Alexander D.
Job Details: 12/02/2022
replaced manifold and knob. tested unit. unit is now working properly
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW
Near Prince George, VA 23875
Joseph D.
Job Details: 12/02/2022
unit with failed lid lock; ordrng 1 W11513248 (lid latch)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Ellicott City, MD 21043
Robert L.
Job Details: 12/02/2022
"installed paddle, switch and seperator, i previously taped over old deli ui , once control was removed harness was ok, control ok, harness was the issue, left door unplugged, also found LEDs had gone out since last visit, ordering deli harness and LEDs; ordrng 1 W11170612 (harns-wire) and 1 W11462342 (LED silver RC) and 1 W11601311 (LED silver FC)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near Chesapeake, VA 23322
Austin D.
Job Details: 12/02/2022
cx complaint the unit is not cooling again. checked the unit and found that the amp draw was at .6amps and low side is at -20 prewssure and the high side was at 190 psi. called the manufacturer and was told to isolate the system to see what section of the ss is restricted. blew from the suction line to the drier and had no flow. then i disconnected the evap and had airflow at the evaporator when cut at the cap tube. showing signs of a clogged cap tube. unit is deemed unrepairable. called manufacturer to inform them on the diagnosis and was told the unit is deemed unrepairable. cx is very upset and i advised her to contact the manufacturer at this time but they should be reaching out within the next 3-5 business days to let them know on the next steps. cx agreed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near Chesapeake, VA 23322
Austin D.
Job Details: 12/02/2022
cx complaint the unit is not cooling again. checked the unit and found that the amp draw was at .6amps and low side is at -20 prewssure and the high side was at 190 psi. called the manufacturer and was told to isolate the system to see what section of the ss is restricted. blew from the suction line to the drier and had no flow. then i disconnected the evap and had airflow at the evaporator when cut at the cap tube. showing signs of a clogged cap tube. unit is deemed unrepairable. called manufacturer to inform them on the diagnosis and was told the unit is deemed unrepairable. cx is very upset and i advised her to contact the manufacturer at this time but they should be reaching out within the next 3-5 business days to let them know on the next steps. cx agreed.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519FS1
Near Upper Marlboro, MD 20772
Robert A.
Job Details: 12/02/2022
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Mount Airy, MD 21771
Marc M.
Job Details: 12/02/2022
cx complaint unit not dispensing water. inspected unit and found that there is a crack in the dual valve where the valv ehas split entirley and will not draw water or sustain pressure. replaced valve with pre id parts. unit now checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Dover, DE 19901
Andrew W.
Job Details: 12/02/2022
"Per prior tech's diagnosis, replaced inlet valve and tested unit and checked for leaks. unit is working as designed and no leaks detected. job complete. per prior tech notes, cx is paid in full"
We serviced a
AMANA OVEN
Model AER6303MFW
Near Seaford, DE 19973
Frederick R.
Job Details: 12/02/2022
CX complaint is range not working. Inspected unit and found the house and range is infested with live roaches. Control board is bad because of infestation. Spoke to Gina at My Way and she said they are goinf to replace the unit for the CX. Unit needs to be cleaned if any further service is needed on unit or at residence. No parts being ordered because MyWay said they are just going to dump the unit. Job is comnplete; ordrng 1 look (look)
We serviced a
WHIRLPOOL WASHER
Model WFW7590FW0
Near Washington, DC 20002
Emmanuel R.
Job Details: 12/02/2022
"Cs unit other not draining door gasket molded, confirmed complaint. Test cycle completed ok, no trouble codes. Found the bellow to be torn and water is leaking on the drip pan. Unit is in a small closet and stacked. Might need two techs.; ordrng 1 W11106747 (bellow)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HW2
Near Owings Mills, MD 21117
Justin S.
Job Details: 12/02/2022
cx says the unit has gotten louder recently and is no longer heating. found the unit is not heating. the unit is pulling 6aac when trying to heat. the cx does not wish to proceed with the repair
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Alexandria, VA 22314
Lloyd B.
Job Details: 12/02/2022
Cx complained the unit did not dry on sensor dry. Installed new control and cx will use and keep an eye out. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Selbyville, DE 19975
Michael E.
Job Details: 12/02/2022
Replaced UI as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL DISHWASHER
Model KUDS30FXSS1
Near Ashburn, VA 20147
Ezra M.
Job Details: 12/02/2022
no operation. found fuse at control open. will need fuse to further test unit. landlord denied repair.
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ0
Near Virginia Beach, VA 23464
Zachery R.
Job Details: 12/02/2022
"replaced switch, tested, unit working as designed."
We serviced a
WHIRLPOOL DRYER
Model MEDB955FC1
Near Annapolis, MD 21403
Mitchell H.
Job Details: 12/02/2022
cx complaint unit is banging. replaced drum and tested. unit is now good to go. cx approves. job completed.
We serviced a
WHIRLPOOL DRYER
Model MEDB955FC1
Near Annapolis, MD 21403
Mitchell H.
Job Details: 12/02/2022
cx complaint unit is banging. replaced drum and tested. unit is now good to go. cx approves. job completed.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HW2
Near Owings Mills, MD 21117
Justin S.
Job Details: 12/02/2022
cx says the unit has gotten louder recently and is no longer heating. found the unit is not heating. the unit is pulling 6aac when trying to heat. the cx does not wish to proceed with the repair
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HW2
Near Owings Mills, MD 21117
Justin S.
Job Details: 12/02/2022
cx says the unit has gotten louder recently and is no longer heating. found the unit is not heating. the unit is pulling 6aac when trying to heat. the cx does not wish to proceed with the repair
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFZ06
Near Arlington, VA 22204
David J.
Job Details: 12/02/2022
CX complaint temperatures are all over the place. After previous text visit he had stated the unit needs a new control being that both Thermistors have been already replaced previously. Power down unit and removed old control from refrigerator section. Replaced with new control and powered unit back on set. Temps to recommend that setting. Unit is not working as intended. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Reston, VA 20191
Richard B.
Job Details: 12/02/2022
CX complant. No ice. Prior diagnosis found unit needs reciever and emmiter boards. Installed and cycled power. Unit working as designed. RB
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Potomac, MD 20854
Roberto I.
Job Details: 12/02/2022
"CX complaint dryer keeps runing after the cycle is done. The tenant was not present, I was unable to ask any questions and the maintenence person didn't know much about.Ran test mode, no errors. Ran a sensor dry cycle with a piece of wet paper towel on the sensor bars. The cycle ended in about 16 minutes, the paper was completely dry. I waoted several minutes and I didn't see any issue like the dryer keep running or the drum spinning. Instructed maintenence about wrinckle control/wrinckle shield options, and explained that if this options are selected, the drum randomly keeps moving, after the cycle is done, to prevent wrinckles on clothes. Collected $120"
We serviced a
MAYTAG WASHER
Model MHW6630HC2
Near Broadlands, VA 20148
Ezra M.
Job Details: 12/02/2022
"Lo Flo error, unit storing f8e1 error. found both valves getting voltage and have water coming to them, unit will need both the hot and cold valves. unable to shut water supply valves off at wall. advised cust to have checked by plumber before repair.; ordrng 1 W11316255 (valve)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Charlottesville, VA 22903
Eric F.
Job Details: 12/02/2022
"Installed pan, tested unit, unit working as designed."
We serviced a
KITCHENAID RANGE
Model KFDC506JSS01
Near Ashland, VA 23005
Thomas B.
Job Details: 12/02/2022
Cx complaint unit is not working properly inspected unit removed and replaced the valve and the manifold tested and inspected for proper use unit now functions normally
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS2
Near Washington, DC 20010
Samuel R.
Job Details: 12/02/2022
will need co and gas meter to check unit.have strong smell of gas in house cx will turn gas off.wil need to reshedule with both meters.cx owes 120 for service call; ordrng 1 cometer (co meter) and 1 gassniffer (gas sniffer)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Springfield, VA 22150
Dustin F.
Job Details: 12/02/2022
"CX complaint: Unit not workingInspected unit, found F3 E1 code, code not listed in tech sheet. Ran test cycle unit would get to agitate and humm and not agitate. then stop cycle.Tilted unit back, found capacitor failed, leaking thermal paste everywhere. ORdering new capacitor, Belt, and clutch kit. Belt was also slipping, cutting into clutch. I removed Capacitor and asked CX to not plug in or attempt to use Unit till repaired. She has capacitor in a zip lock bag with the mounting screw, so it wont leak all over the floor.; ordrng 1 W11395618 (Capacitor) and 1 W10721967 (CLutch Kit) and 1 W11239857 (Belt)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Martinsburg, WV 25403
Ken M.
Job Details: 12/02/2022
"Customer complaint is that the gaskets on both doors are not sealing properly. Found that both door frames are warped, pulling the gaskets away from the inner door liner. Unit needs new doors.; ordrng 1 W11575716 (door - rc(SS)) and 1 LW10638683 (door - fc(SS)) and 1 W11178521 (nameplate)"
We serviced a
JENNAIR OVEN
Model JJW2827WS02
Near Potomac, MD 20854
Roberto I.
Job Details: 12/02/2022
"Cx complaint bake cycle on upper oven was started, but lower oven preheated instead. It went on over temperature, a 'call service' message came on the display, and I had to flip the breaker off.Ran diag, found no errors. Tested lower oven relays, they worked as designed. Ran a 350F bake cycle on upper oven and inserted thermocouple on lower oven. The upper preheated and the lower didn't go over 75F. Unable to replicate any issue.Called tech line, spoke to Andy and explained all I did. He had no idea and told me to try to replicate the issue. I was unable to replicate any issue, the oven worked as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Chester, VA 23831
Chris B.
Job Details: 12/02/2022
cx comp unit will not cool in fc also cx stated that i have to deam unit non repairable cx stated whirlpool said this did call techline spoke with robert found amp draw at compressor to .58 sr#7735182604 found unit has sealed system leak ordering compressor evap and drier unit is r134a; ordrng 1 W10780378 (comp) and 1 WPW10239732 (evap) and 1 WPW10143759 (drier)
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Henrico, VA 23294
Kyle A.
Job Details: 12/02/2022
Installed fused and unit now has power but ui is unresponsive. Control is only sending 8vdc to ui.; ordrng 1 W11388040 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Frederick, MD 21702
Ricardo S.
Job Details: 12/02/2022
replaced parts.. upper rack cks ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Frederick, MD 21702
Ricardo S.
Job Details: 12/02/2022
replaced parts.. upper rack cks ok
We serviced a
WHIRLPOOL OVEN
Model WEE750H0HZ1
Near Monkton, MD 21111
Brian R.
Job Details: 12/02/2022
came out and replaced element and tested unit. unit now checks. job complete.
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Herndon, VA 20171
Richard B.
Job Details: 12/02/2022
"CX complant, Noise from machine. Prior diagnosis found unit needs splutch and gearcase, Installed both and tested unit after calibrating unit. Unit working as designed, Job completed, RB"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB3
Near Palmyra, VA 22963
Kyle A.
Job Details: 12/02/2022
Cx complaint of unit not drying. Did confirm loose connection on heater. Seated connector and the unit is now as designed.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS6
Near Owings Mills, MD 21117
Justin S.
Job Details: 12/02/2022
unit has been moved to the shop. replace dthe control holder and lamp. the unitis now illuminating the bulb. the unit is now good
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Owings Mills, MD 21117
Justin S.
Job Details: 12/02/2022
cx says the unit makes noise 5 minutes into the wash. in component activation the unit is agitating spinning draining and filling good. no error ocdes in memory. ran the calibration and i heard the loud grinding noise. removed the shieldf and found the gearcase has been leaking oil. the unit needs parts; ordrng 1 W11454372 (gearcase) and 1 W10721967 (clutch) and 1 W11481722 (actuator) and 1 W11611297 (belt)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS05
Near Woodbridge, VA 22192
Demonte S.
Job Details: 12/02/2022
Inspected the unit. Found that the cx is saying that the Refrigerator is leaking Water from the Dispenser out of the Ice Dispenser. Found that the cx isn't closing the Left Door all the way because they are opening the Left Door and trying to close it. When I arrived the Left Door was open / not sealed to the cabinet. I advised that the cx opens both doors and close the Left Door first. I also asked if the cx uses crushed Ice. Cx says all the time. I advised that they run cubed Ice after getting crushed Ice to knock out the ice pellets. Unit is working as Designed. ( This is the one and only use and Care call that the cx gets. Cx is also aware of this also.)
We serviced a
KITCHENAID RANGE
Model KSEG950ESS5
Near Annville, PA 17003
Justin L.
Job Details: 12/02/2022
"cx complains cooktop is cracked. Was able to access unit, and found that the cooktop had heat fractures. Was able to replace glass cook top. Unit works as designed no further work needed."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM704KPS1
Near York, PA 17404
Bernard M.
Job Details: 12/02/2022
"Cx complaint the unit leaks. When arrived ran unit on normal cycle, after unit filled found water dripping from the tub and it would run down to the seal of sump assembly and continue to drip steadily. Contacted TL to report findings and suggests replacing tub. Ordering tub assembly and to be shipped to cx address. Once part arrives, cx will inspect and contact office to set up return.SR#7735185177; ordrng 1 W11409866 (tub assembly)"
We serviced a
WHIRLPOOL RANGE
Model WFG515SOES1
Near Potomac, MD 20854
Roberto I.
Job Details: 12/02/2022
"Cx complaint display not working.Power supply ok. Removed back cover, found heavy roaches infestation on control board and spark module. Also a large quantiy of oil was droped on and inside the unit, got all absorbed by the cavity insolation and the part cannot be replaced. Quoted repair $730.93 ($90 for 2nd appliance), with $125 labor for control board WPW10348656 and spart module W11162730 replacement. Cx declined, collected $90 (2nd appliance). If we have to go back and do the repair, the cx must to provide proof of extermination first.; ordrng 1 WPW10348656 (control board) and 1 W11162730 (spark module)"
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES0
Near New Cumberland, PA 17070
Fred G.
Job Details: 12/02/2022
cx complaint preheated oven and went to place in a item and found the bottom of unit was glowing red. inspected unit and found a hole in the bake element cover. removed cover and found bake element shorted to ground and had a thermal event. element no longer has continuity. tested for voltage to element and found 240.5vac. I found then found bake element was getting 240 all the time. unit needs bake element and control. called safety (SR7735136715). qouted cx for full repair $517.43. cx declined repair. no more work needed.
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES0
Near New Cumberland, PA 17070
Fred G.
Job Details: 12/02/2022
cx complaint preheated oven and went to place in a item and found the bottom of unit was glowing red. inspected unit and found a hole in the bake element cover. removed cover and found bake element shorted to ground and had a thermal event. element no longer has continuity. tested for voltage to element and found 240.5vac. I found then found bake element was getting 240 all the time. unit needs bake element and control. called safety (SR7735136715). qouted cx for full repair $517.43. cx declined repair. no more work needed.
We serviced a
MAYTAG WASHER
Model WTW5057LW0
Near Hanover, PA 17331
Bernard M.
Job Details: 12/02/2022
"Attempted to replace capacitor and found the wrong one was ordered. Used correct capacitor from vanstock W11395618, ran test and unit completed test without issues. Unit checks good; used 1 W11395618 (capacitor-BM-VS) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Reading, PA 19608
Justin L.
Job Details: 12/02/2022
Was able to replace parts per previous visit. Unit now checks good. No further work needed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Earlysville, VA 22936
Eric F.
Job Details: 12/02/2022
"Confirmed cx complaint unit not cooling properly. Found evidence of water under pantry UI. Unit design is known issue, water in pantry UI can cause a number of other symptoms with the unit that might not be related to those components. Unplugged UI, power cycled unit. Instructed cx to observe unit over the weekend and see if temps return to normal and to call back if not. If there are no issues Cx is to let pantry UI dry for a week, plug it in and power cycle unit, will call back if any further issues afterwards."
We serviced a
JENNAIR DISHWASHER
Model JDTSS244GS0
Near Germantown, MD 20874
Roberto I.
Job Details: 12/02/2022
"CX complaint upper rack broke.Inspectred unit, found upper tracks separated. Replaced both tracks per sp W11296667. Parts and labor covered by S22916. Unit tested ok. Collected $120"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HV5
Near Accokeek, MD 20607
Robert A.
Job Details: 12/02/2022
Cx complaint that the unit is not turning off when use the potato heating setting. I inspected the unit to confirm the complaint. When there is a timer the unit turns off fine. The issue is when the unit is 'sensing' food to determine the time it does not show a set time. It just continues to run until it is manually stopped. I entered test mode but the unit did not advance to allow me test the components or see error codes. I ran multiple timed cycles and it stopped when the time expired. The unit has a sensing issue. The unit will need a new humidity sensor and control board to resolve the issue. I'm ordering the parts for the return visit. I called WP safety to document the issue 7735022718.; ordrng 1 W11590866 (humidity sensor 34.83)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC604FSS00
Near Arlington, VA 22207
David J.
Job Details: 12/02/2022
"CX complaint water will sporadically work here and there. After last text visit, he had found this unit needed a pressure regulator for the waterline. Arrived to the job and inspected unit and found that this unit has a steel braided line which is not compatible with the pressure regulator. Found that when disconnecting the water filter theres a lot of pressure behind it and reinstalling it. You have to muscle it on because of the pressure. Ordering pecks line to properly secure pressure regulator. That way that this issue is no longer present. Will return when parts come in.; ordrng 1 W10267701RP (Pex line) and 1 Look (Look)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Edgewood, MD 21040
Neil H.
Job Details: 12/02/2022
CX COMPLAINT UNIT NOT STARTING OR LOCKING FOUND THE HARNESS WIRE TO THE PUMP GOT SNAGGED SO I ADJUSTED HARNESS POSITION AND REPAIRED WIRE AND UNIT RECALB AND TESTED GOOD.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Arlington, VA 22205
David J.
Job Details: 12/02/2022
CX complaint LEDs are dim in refrigerator. Also pantry UI is not working and freezer drawer is defective and will not piece together after previous visit. Found what unit needed arrive today and replaced pantry UI along with user interface in pantry. Found that the freezer LED was out and the top left LED and refrigerator is out replace both LEDs. Pantry you are in our house power and works correctly along with all the lights are lit in the unit unit is not working as intended. Job complete
We serviced a
MAYTAG WASHER
Model MVWB865GC0
Near Milford, DE 19963
Frederick R.
Job Details: 12/02/2022
CX comnplaint is WM grinding. Inspected/tested and found the rotor/stator have worn out. Parts are CBE. CX paid $120 SC fee by AMEX and will owe $110 labor upon completion of job.; ordrng 1 W10915700 (stator) and 1 W10915701 (rotor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Leesburg, VA 20175
Ezra M.
Job Details: 12/02/2022
"noise concerns, doors uneven, unit not leveled, first noise caused by condenser rubbing cardboard sheet under condenser, second noise is compressor and is normal. leveled unit, adjusted doors."
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFW2055FRZ00
Near Arlington, VA 22203
David J.
Job Details: 12/02/2022
Cx complaint unit not making ice. Found filter to be jammed into filter head causing no water to pass through and be dispensed. Removed filter and now water comes out at proper pressure. Other complaint was ice maker does not produce ice. Inspected and found arm had popped out in the off position. Re installed arm and turned ice maker on. Unit needs a filter head and filter. Possible ice maker but told Cx to let us know in 24 hours. Quoted Cx for filter head and filter repair. Cx paid 120.00 for service call ; ordrng 1 W10844267 (Filter head) and 1 EDR1RXD1 (Water filter)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ01
Near Clayton, DE 19938
Andrew W.
Job Details: 12/02/2022
Arrived to cx address to repair per prior tech's diagnosis. while talking with the cx found that RAC had done work to the unit on the water lines and in doing so compromised the liner of the unit. they filled the holes with putty to try and seal it back up but warm air is still able to enter the unit. the water lines are also kinked in some spots passing through the liner. this is a non servicable area. called WPTL spoke to Adrian SR#7735184047. cx contacted RAC for further actions. job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ01
Near Clayton, DE 19938
Andrew W.
Job Details: 12/02/2022
Arrived to cx address to repair per prior tech's diagnosis. while talking with the cx found that RAC had done work to the unit on the water lines and in doing so compromised the liner of the unit. they filled the holes with putty to try and seal it back up but warm air is still able to enter the unit. the water lines are also kinked in some spots passing through the liner. this is a non servicable area. called WPTL spoke to Adrian SR#7735184047. cx contacted RAC for further actions. job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Haymarket, VA 20169
Daniel J.
Job Details: 12/02/2022
per notes installed control customer stated unit has been producing ice since last vist but wanted the new control installed anyway installed control
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Selbyville, DE 19975
Michael E.
Job Details: 12/02/2022
Replaced UI as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKB0
Near Silver Spring, MD 20905
Israel R.
Job Details: 12/02/2022
"Service Pointer #: W11540964. S17304. F9E1 long drain, F10E2 Vent wax motor. Customer complaint unit is not finishing cycle. I ran test and found 2 error codes i ran the test and the unit completed cycle. I ran quick wash and the unit stopped when the washer was abut to drain for the last time before drying. Now i cant drain the control clicks but nothing. i quoted customer for 230 for replacin the drain pump and the heater is covered by the service pointer. I attempted to removed the unit but the unit is not coming out because the the wood floors are too hig to clear the unit feet. Customer is going to have someone to cut the floor or removed it so we can have enough space to get it out. The unit will need to bring the drain pump back and order the heater. Cx is calling back for return.; ordrng 1 W11537778 (Heater) and 1 look (look)"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near Annandale, VA 22003
Lloyd B.
Job Details: 12/02/2022
Cx complained the rf burner would only stay on high. Inspected the unit and found a bad switch. Also there are burn marks on the element. Unit needs switch and element.; ordrng 1 WP3149400 (switch)
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Woodbridge, VA 22193
Demonte S.
Job Details: 12/02/2022
Installed Control Board. Tested the unit. Unit is working as Designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ASI2175GRS07
Near Glen Burnie, MD 21061
Alexander D.
Job Details: 12/02/2022
replaced evap harness and defrost thermistor. tested unit. unit is now working properly
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Martinsburg, WV 25405
Ken M.
Job Details: 12/02/2022
Door received with a water line that will not fit the current barrel connector. Ordering connector.; ordrng 1 WP4373559 (fitting)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Pasadena, MD 21122
Alexander D.
Job Details: 12/02/2022
"upon arrival noticed pantry ui not working. replaced main control, ui, fz fan with harness, fan blade and dual valve. both evaps had a good even frost pattern, no overfrosting at all so 3way valve should be working. tested unit, pantry ui still not working. no corrosion on pantry ui harness or harness going into door. ordering pantry ui.; ordrng 1 WPW10769076 (pantry ui) and 1 LOOK (LOOK)"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Brogue, PA 17309
Drew B.
Job Details: 12/02/2022
replaced all parts and no issues checks good
We serviced a
WHIRLPOOL WASHER
Model MVWB880BW0
Near Goldsboro, PA 17319
Bernard M.
Job Details: 12/02/2022
Cx complaint the unit's lid won't lock to start cycle. Entered into diag and found error code F82 lid lock fault. Ran test cycle and unit completed cycle without issues. Gave cx quote for full repair and they'll be purchasing new unit. Cx paid $120 service fee.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Odenton, MD 21113
Mitchell H.
Job Details: 12/02/2022
cx complaint unit is leaking. inspected unit and tested every single component with water. no leaks. filled unit all the way up shook around and drained it all out and not a drop anywhere. looked under unit after the fill and did not find any sign of water form unit. (new or old) unit checks okay. job completed.
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Hagerstown, MD 21742
Ken M.
Job Details: 12/02/2022
"Customer complaint is that the unit shut down in the middle of the cycle, lid is locked. Customer had the unit unplugged. Unit plugged in and the display will breifly flash F5 and then reset. Disconnected power and disconnected the latch from the control. Power restored, but the unit continues to flash the same error. Manually released the door strike from the latch and plugged latch back in. Power restored and the unit powered on normally. Unit put into diagnostics and the unit has error codes F5E1, E2, and E3. Issue is in the latch assembly. Latch replaced and unit tested. Unit is working properly. Old part left with customer."
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Hagerstown, MD 21742
Ken M.
Job Details: 12/02/2022
"Customer complaint is that the unit shut down in the middle of the cycle, lid is locked. Customer had the unit unplugged. Unit plugged in and the display will breifly flash F5 and then reset. Disconnected power and disconnected the latch from the control. Power restored, but the unit continues to flash the same error. Manually released the door strike from the latch and plugged latch back in. Power restored and the unit powered on normally. Unit put into diagnostics and the unit has error codes F5E1, E2, and E3. Issue is in the latch assembly. Latch replaced and unit tested. Unit is working properly. Old part left with customer."
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS00
Near Seaford, DE 19973
Andrew W.
Job Details: 12/02/2022
"Per prior diagnosis, replaced rc door. tested door closing properly and there was an alignment issue. checked cam and hinges and correct them and the door is now closing properly and level. unit is working as designed. job complete"
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Selbyville, DE 19975
Michael E.
Job Details: 12/02/2022
"CX complaint: banging sound. Tested and verified complaint. I found the drain and water lines were tapping trhe wall behind unit. I secured the lines, tested unit and it is now working prioperly. Job is complete"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ07
Near Urbana, MD 21704
Ricardo S.
Job Details: 12/02/2022
Replaced parts.. unit tested and microwave heating fine
We serviced a
WHIRLPOOL FREEZER
Model WSZ57L18DM00
Near Elizabeth City, NC 27909
Branden R.
Job Details: 12/02/2022
"once arrived cx did not come to door , once cx came to door found unit is out of warrnty and cx advised unit still have 10 year warrenty advised unit is no longer under any warrenty and service will be 120 cx refused service stating it should be coverd and they will call us back out when they fine paper work ..."