We serviced a
KITCHENAID RANGE
Model KERS303BSS0
Near Linden, VA 22642
Daniel J.
Job Details: 12/02/2022
replaced baking element heating rod broken nolonger connected after preheated to 350 f temps reached preheat temps
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Williamsburg, VA 23185
Lucas R.
Job Details: 12/02/2022
"cx complaint unit not heating, checked unit found open element, verified 240vac to element, replaced element, tested unit working as designed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB3
Near Palmyra, VA 22963
Kyle A.
Job Details: 12/02/2022
Cx complaint of unit not drying. Did confirm loose connection on heater. Seated connector and the unit is now as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Greensboro, MD 21639
Andrew W.
Job Details: 12/02/2022
"Per prior diagnosis, replaced motor, control, wire harness, inlet valve, capacitor, and lid lock latch. could not test unit because cx had another unit hooked up in the way. job complete"
We serviced a
WHIRLPOOL DRYER
Model MED6630HW2
Near Glen Allen, VA 23059
Kyle A.
Job Details: 12/02/2022
Cx complaint of loud scraping noise. Did confirm drum is contacting right panel. Ordering panel and drum as drum is malformed.; ordrng 1 W11233548 (Side panel) and 1 W10381481 (Drum)
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Silver Spring, MD 20906
Israel R.
Job Details: 12/02/2022
Customer complaint unti was not starting. I tested the unit and the unit has not error codes and completed the cycle. Tested more and the unit is starting the cycle i cant find any issue. And the is working everytime. Could not replicate the issue. She will call back if the problem keeps happening.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Harrisburg, PA 17110
Fred G.
Job Details: 12/02/2022
i was able to access unit and replace the console as per previous visit. when removing the front penal i found moisture on door once console was removed. i also found vent fan gasket was not installed currectly from factory. I was able to fix gasket and reinstalled front panel. tested unit and found unit now checks good.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near Hanover, VA 23069
Thomas B.
Job Details: 12/02/2022
Cx complaint unit is not working properly inspected unit removed and replaced the sump motor assy tested unit will need control board to complete repair ordering the control board assy; ordrng 1 W11225084 (cntrl-elec)
We serviced a
KITCHENAID DBL WALL OVEN
Model KEMS309BSS00
Near Arlington, VA 22207
David J.
Job Details: 12/02/2022
CX complaint microwave will sporadically heat. Arrive today and tested unit and found the timer starts and turntable start spinning after about 20 seconds the light stay on but the timer sticks at a certain time and the turntable stops moving. Went into diagnostic mode and had no error codes for oven or microwave. Ran microwave for about two minutes without turning off and the F1E5 error code displayed. Returning with control and mag thermostat. CX owes labor on return visit.; ordrng 1 W10915648 (Microwave control) and 1 W11233913 (Mag sensor) and 1 W11568584 (Thermostat)
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Gaithersburg, MD 20878
Julian H.
Job Details: 12/02/2022
Cx complaint about unit making a sound from blower wheel found that outer door is hanging from lh side causing door not to open all the way deformed plastic on the bottom open front & found a blower cracked causing to go out of place seal not in position need parts; ordrng 1 W11166841 (outer door) and 1 WPW10612925 (nameplate) and 1 WP697772 (blower wheel) and 1 W11596046 (spill guard seal)
We serviced a
JENN-AIR RANGE
Model JDRP436HL01
Near Chesterfield, VA 23838
Chris B.
Job Details: 12/02/2022
replavced console tested unit working as desighned
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Gaithersburg, MD 20878
Julian H.
Job Details: 12/02/2022
Cx complaint about unit making a sound from blower wheel found that outer door is hanging from lh side causing door not to open all the way deformed plastic on the bottom open front & found a blower cracked causing to go out of place seal not in position need parts; ordrng 1 W11166841 (outer door) and 1 WPW10612925 (nameplate) and 1 WP697772 (blower wheel) and 1 W11596046 (spill guard seal)
We serviced a
KITCHENAID RANGE
Model KSEG950ESS5
Near Annville, PA 17003
Justin L.
Job Details: 12/02/2022
"cx complains cooktop is cracked. Was able to access unit, and found that the cooktop had heat fractures. Was able to replace glass cook top. Unit works as designed no further work needed."
We serviced a
KITCHENAID RANGE
Model KSEG950ESS5
Near Annville, PA 17003
Justin L.
Job Details: 12/02/2022
"cx complains cooktop is cracked. Was able to access unit, and found that the cooktop had heat fractures. Was able to replace glass cook top. Unit works as designed no further work needed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Alexandria, VA 22308
Dustin F.
Job Details: 12/02/2022
"CX complaint: Unit Leaking on floor periodicallyInspected unit, found drain tube clogged in the back and condesor super dirty. Condensor being soo dirty more then likely is making the frist overcool and over defrost. With the drain tube clogged i found evidence of water leaking out of the check valve onto the floor. Also found evidence of mice damaging the drain pan. Checked all water valves, lines, and connectors for leaks. all good. I cleared out the blockage in the CX drain tube with pipe cleaner and reset the tube. unit now working as intended. Charged CX $120.00 service fee."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Earlysville, VA 22936
Eric F.
Job Details: 12/02/2022
"Confirmed cx complaint unit not cooling properly. Found evidence of water under pantry UI. Unit design is known issue, water in pantry UI can cause a number of other symptoms with the unit that might not be related to those components. Unplugged UI, power cycled unit. Instructed cx to observe unit over the weekend and see if temps return to normal and to call back if not. If there are no issues Cx is to let pantry UI dry for a week, plug it in and power cycle unit, will call back if any further issues afterwards."
We serviced a
KITCHENAID RANGE
Model KSIB900ESS1
Near Alexandria, VA 22314
Lloyd B.
Job Details: 12/02/2022
"Cx complained the burner did not work and the burttons at times did not work. Inspected the unit and found with the pot the cx was using, the burner did not recognize a pot on it. With a larger pot, the unit worked. There is a stuck key error. Unit needs new console; ordrng 1 W11034444 (console)"
We serviced a
KITCHENAID FREEZER
Model KBSN608ESS
Near Mount Airy, MD 21771
Ricardo S.
Job Details: 12/02/2022
"this is a built in refrigerator, the contractor ordered a freezer door because the door cover has some scratches, i explain to the client that she doesn't need the door, what she needs is the panel, she will contact the contractor."
We serviced a
WHIRLPOOL FREEZER
Model ASI2175GRS07
Near Glen Burnie, MD 21061
Alexander D.
Job Details: 12/02/2022
"replaced control, tested unit. advised cx to monitor and call back if issues persist"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Staunton, VA 24401
Danny R.
Job Details: 12/02/2022
found unit has issues with control and motor control comes on but wont run rotor stator will order mottor and control; ordrng 1 W11583890 (control) and 1 W11354541 (stator) and 1 W11314361 (rotor)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Alexandria, VA 22306
Dustin F.
Job Details: 12/02/2022
"Upon Arrival, Unit was stuck with lid lock on. Took top off to access control and replaced control per previous tech. Ran Test cycle and unit would not proceed after cold water and warm water valves were tested. No codes were present. Would not drain. Used Shop Vac to drain all water out of unit and clean floor. tested continuity for drain pump at j63 and j66 and got 24.7 ohms. Then went to drain pump and got 22,2 ohms at the drain pump its self. Drain pump was hot to touch, checked for clogs and found nothing. Tried test mode again and again, the drain pump would just hum and not work. unplugged unit to unlock then tried a drain and spin cycle. still, drain pump hums and unit doesnt work. Unit needs new drain pump. Ordering drain pump 32 in stack and scheduled cx please put on cancel list; ordrng 1 W11399437 (Drain Pump) and 1 Look (Look)"
We serviced a
KITCHENAID COOKTOP
Model KCED600GBL01
Near Haymarket, VA 20169
Demonte S.
Job Details: 12/02/2022
Inspected the unit. Found that the cx is saying that the Cooktop had split. Checked the Cooktop. Single line split. This is a sign of a Heat crack. Installed new Cooktop. Tested the unit. Unit is working as Designed. ( Any questions please check Sd Pictures.)
We serviced a
KITCHENAID COOKTOP
Model KCED600GBL01
Near Haymarket, VA 20169
Demonte S.
Job Details: 12/02/2022
Inspected the unit. Found that the cx is saying that the Cooktop had split. Checked the Cooktop. Single line split. This is a sign of a Heat crack. Installed new Cooktop. Tested the unit. Unit is working as Designed. ( Any questions please check Sd Pictures.)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Martinsburg, WV 25403
Ken M.
Job Details: 12/02/2022
"Console, control, and UI replaced and tested. Unit is working properly. Old console and UI left with customer."
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ07
Near Urbana, MD 21704
Ricardo S.
Job Details: 12/02/2022
Replaced parts.. unit tested and microwave heating fine
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAK0
Near Red Lion, PA 17356
Drew B.
Job Details: 12/02/2022
cx complaint that unit is getting the f8e4 code and water was in float tray.. cleaned water checkd sels and all connections that could leak and reseated the tray switch znd now runs for 10 mins didnt find leak but will need cleaned being the suds amount after testing empty.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Derwood, MD 20855
Julian H.
Job Details: 12/02/2022
2yr WARRANTY COTSCO PURCHASEDCX complaint about unit not dispensing water inspected and found tube from valve to hinge restricted defrosted & started to work pressure to refrigerator is not very strong this can cause water to stand & freeze also found gaskets ripping causing air to zipped in(not caused by CX); ordrng 2 W10830274 (gasket-fip)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Derwood, MD 20855
Julian H.
Job Details: 12/02/2022
2yr WARRANTY COTSCO PURCHASEDCX complaint about unit not dispensing water inspected and found tube from valve to hinge restricted defrosted & started to work pressure to refrigerator is not very strong this can cause water to stand & freeze also found gaskets ripping causing air to zipped in(not caused by CX); ordrng 2 W10830274 (gasket-fip)s
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Bowie, MD 20721
Shawn D.
Job Details: 12/02/2022
"cx compalint unti is not working. inspected unit then plugged it in and drain pump is running, canceld it out then checked for errors and has f0e5 cleared code then ran service ccyle and everything passed but seems like when spinning its slipping. checked under unit no belt is good gearcase looks good. removed wash plate to find the hub going bad. replaced hub then ran servuce cycle agan and sounds good. calibrated control. unit is good"
We serviced a
WHIRLPOOL DRYER
Model WED49STBW
Near Leesburg, VA 20175
Ezra M.
Job Details: 12/02/2022
"not drying properly. found blower wheel disconnected from motor shaft, reconnected, tested, working properly.also advised cust to have vents cleaned."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDW01
Near Edgewater, MD 21037
Mitchell H.
Job Details: 12/02/2022
got to abc appliance and saw parts were ordered on 10/17 called office they informed me parts were shipped to other addres AD was out to. which is a vacant house still. informed the cx they will need to go check and see if parts are there. if they are to call us back and schedule for repair. if not then call us and let us know so we can find where parts are or re order. moving on.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Baltimore, MD 21224
Alexander D.
Job Details: 12/02/2022
"upon arrival cx said after he defrosted unit, it did make a couple batches of ice but stopped again because overfrosting came back. tech sheet has a note saying twist tray icemaker thermistor will test open in diagnostics. pressed icemaker test button and it harvested and filled fine, icemaker not needed. tested heater and it is heating, brown wire is secure. put a piece of tape around brown wire connector to make sure it doesnt unplug again. found defrost thermistor only reading 3.4k while encased in frost. cleared all frost with steamer and replaced defrost thermistor from v/s. advised cx monitor and call back if overfrosting comes back or if it stops making ice again.; ordrng 1 WPW10384183 (thermistor(AD v/s)), used 1 WPW10384183 (thermistor(AD v/s)) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS00
Near Ellicott City, MD 21042
Robert L.
Job Details: 12/02/2022
"cx defrosted 48 hours, still couldnt get door open, steamed for about 30 minutes still wouldnt budge, used pry bar and was able to get open, massive ice caused from clogged evap drain, cleared all ice and creplaced drain tube,, bottom right FC door plug pulled out of liner, was able to get back in but loose, ordering Fc door stainless , cx aware of time frame, to inspect and no haul away; ordrng 1 LW10341279 (dor-fip ss)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSS26C6MFZ00
Near Dover, DE 19901
Andrew W.
Job Details: 12/02/2022
"Cx complaint is unit not making ice. inspected and verified complaint. tested ice maker and ice maker would not respond. replaced ice maker and power cycled unit. tested new ice maker and still did not get a response. Called MR and double checked the wire harness on the door. found the tan wire severed on the fc door harness. Ordering FC door, new ice maker just in case it is defective from the shorted harness, ice maker switch, and jumper wire. cannot reschedule due to OS part and AIG authorization needed. cx informed to inspect the door when it arrives and call office for rescheduled visit.; ordrng 1 W10873791 (icemaker) and 1 W10646076 (wire-jumpr) and 1 W10918003 (switch-rkr) and 1 LW10839374 (dor-fip)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Lititz, PA 17543
Justin L.
Job Details: 12/02/2022
As per previous visit was able to access unit and replace icemaker. Ran test 57 to harvest and 45 to fill. Unit now operates as designed no further work needed
We serviced a
WHIRLPOOL WASHER
Model WFW8620HW4
Near Monkton, MD 21111
Brian R.
Job Details: 12/02/2022
cx had 1 load done and on 2nd load running when i got here and unit was leaking. puylled unit and removed back as thats where water was coming from and water coming out hole on center left of unit through a drain hole. called tech line and spoke to Travis and SR#7734819589 found unit switched to new drum and changed ait port and this drum did not come with hose. advised to order hose and install hose and sit again with unit and run a entire cycle. advised cx we will try to over night or expidite part if we can. we went off pointer W11495084. office to schedule. cx also wanted to leave back panel off to dry and put a towel down so she can finish load in there. advised unit wont be secure and will wabble. put unit back per there request.; ordrng 1 W11495084 (Hose)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Fort Washington, MD 20744
Robert A.
Job Details: 12/02/2022
Cx complaint that the unit is not turning on. I inspected the unit to confirm the complaint. The control panel is not responding at all. I checked power to the control and it's getting 122v but the connector was not secure. I secured the connector and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Fort Washington, MD 20744
Robert A.
Job Details: 12/02/2022
Cx complaint that the unit is not turning on. I inspected the unit to confirm the complaint. The control panel is not responding at all. I checked power to the control and it's getting 122v but the connector was not secure. I secured the connector and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Alexandria, VA 22314
Lloyd B.
Job Details: 12/02/2022
Cx complained the unit did not dry on sensor dry. Installed new control and cx will use and keep an eye out. Job complete
We serviced a
WHIRLPOOL COOKTOP
Model MGC7536DS00
Near Ellicott City, MD 21042
Justin S.
Job Details: 12/02/2022
replaced the right rear gas valve and tested. all burners now heating good. the unit is now good
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Newport News, VA 23608
Carl A.
Job Details: 12/02/2022
"cx complaint of unit not heating checked unit , found it not heating ,checked unit to find power to be correct coming in, ohmed out to find the thermal cut off to be open,replaced part tested unit works as desinged; ordrng 1 W10900067 (Thermal Cut-Off CA V/S), used 1 W10900067 (Thermal Cut-Off CA V/S) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Newport News, VA 23608
Carl A.
Job Details: 12/02/2022
"cx complaint of unit not heating checked unit , found it not heating ,checked unit to find power to be correct coming in, ohmed out to find the thermal cut off to be open,replaced part tested unit works as desinged; ordrng 1 W10900067 (Thermal Cut-Off CA V/S), used 1 W10900067 (Thermal Cut-Off CA V/S) from stock"
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ2
Near Lewes, DE 19958
Michael E.
Job Details: 12/02/2022
"CX complaint: bake and broil are not lighting. Tested and verified complaint. I found neither bake nor broil are not sparking. Replaced spark module, tested unit and it is now working properly. Job is complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Silver Spring, MD 20906
Israel R.
Job Details: 12/02/2022
Installed new motor and ntested. Unit is back to normal operations.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Stephenson, VA 22656
Ricky E.
Job Details: 12/02/2022
"customer stated that the right door gasket was ripped. verified issue and replaced the gasket, unit cks ok.."
We serviced a
KITCHENAID OVEN
Model KOCE500ESS05
Near Laurel, MD 20723
Eric W.
Job Details: 12/02/2022
installd new harness and tested unit unit is now heating propery
We serviced a
KITCHENAID OVEN
Model KOCE500ESS05
Near Laurel, MD 20723
Eric W.
Job Details: 12/02/2022
installd new harness and tested unit unit is now heating propery
We serviced a
KITCHENAID RANGE
Model KSEG950ESS5
Near Annville, PA 17003
Justin L.
Job Details: 12/02/2022
"cx complains cooktop is cracked. Was able to access unit, and found that the cooktop had heat fractures. Was able to replace glass cook top. Unit works as designed no further work needed."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Bethesda, MD 20817
Roberto I.
Job Details: 12/02/2022
"Cx complaint random banging noise during spin.Ran test mode, no errors. Shocks tested ok and no shipping bolts on the unit. Ran a complete test cycle, the unit worked ok and didn't make any noise. Inspected legs, level and all the hoses. I was unable to replicate any issue."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near ,
Andrew W.
Job Details: 12/02/2022
Cx complaint is unit has small blemish on the paint of the cabinet. inspected and verified complaint. blemish is about the size of the tip of a pen and is not visible without direct light on the unit. cx had 3 people looking for it to show for picture documentation. blemish looks like a minor scrape of the paint from possibly taking the box off. cannot recommend a repair because there is no paint to put on the unit and it is not causing a functional issue to the unit worth deeming non-repairable. cx said they will just get touch up paint from lowes. unit is working as designed. job complete
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Richmond, VA 23222
Jonathon C.
Job Details: 12/02/2022
"cx complaint, unit shakes. attempted to replace suspension rods. new rods damaged. unable to complete repair, reordering rods. i leveled the unit, also added absorbtion pads from VS. resched for 12/16 cx prefers AM app; ordrng 1 W11130362 (suspension)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Fulton, MD 20759
Eric W.
Job Details: 12/02/2022
installed parts and tested unit door now cloosing proeprly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Mount Airy, MD 21771
Marc M.
Job Details: 12/02/2022
cx complaint unit not dispensing water. inspected unit and found that there is a crack in the dual valve where the valv ehas split entirley and will not draw water or sustain pressure. replaced valve with pre id parts. unit now checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Silver Spring, MD 20906
Israel R.
Job Details: 12/02/2022
Customer complaint unti was not starting. I tested the unit and the unit has not error codes and completed the cycle. Tested more and the unit is starting the cycle i cant find any issue. And the is working everytime. Could not replicate the issue. She will call back if the problem keeps happening.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Ellicott City, MD 21043
Robert L.
Job Details: 12/02/2022
"installed paddle, switch and seperator, i previously taped over old deli ui , once control was removed harness was ok, control ok, harness was the issue, left door unplugged, also found LEDs had gone out since last visit, ordering deli harness and LEDs; ordrng 1 W11170612 (harns-wire) and 1 W11462342 (LED silver RC) and 1 W11601311 (LED silver FC)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near La Plata, MD 20646
Robert A.
Job Details: 12/02/2022
Cx was not home. She spoke with me through the door bell and asked to reschedule the appt. I put a TY card on her door at her request. I did not install the ordered parts.; saved tckt
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Linden, VA 22642
Daniel J.
Job Details: 12/02/2022
complaint clothing wet at end of cycle ran diag during spin noise metal on metal sound removed agitator found drum seperated from shaft moving freely orering drum 7 showing in stock; ordrng 1 W10554251 (spin basket)
We serviced a
WHIRLPOOL COOKTOP
Model WCG77US0HS00
Near Glen Allen, VA 23059
Thomas B.
Job Details: 12/02/2022
Cx complaint unit is not working properly inspected unit found burners needed adjustments used 2mm screwdriver and set to cx expectations tested unit now functions normally
We serviced a
WHIRLPOOL COOKTOP
Model WCG77US0HS00
Near Glen Allen, VA 23059
Thomas B.
Job Details: 12/02/2022
Cx complaint unit is not working properly inspected unit found burners needed adjustments used 2mm screwdriver and set to cx expectations tested unit now functions normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model ASI2175GRS07
Near Glen Burnie, MD 21061
Alexander D.
Job Details: 12/02/2022
replaced evap harness and defrost thermistor. tested unit. unit is now working properly
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Pasadena, MD 21122
Andrew H.
Job Details: 12/02/2022
"Cx complaint unit did not complete cycle, cx states unit has not had same issue since requesting service call. Entered unit into diagnostic mode found F0E5 (off balance load), and F7E8 (motor drive module over temp). Unit was severely out of balance. Adjusted feet to level/balance unit. Advised cx to not overload unit with heavy items."
We serviced a
KITCHENAID RANGE
Model KSIB900ESS2
Near Silver Spring, MD 20902
Israel R.
Job Details: 12/02/2022
Intalled both parts and tested and still did not work. I found the that the control is not detecting the cancel buttons at all. Unit needs new control. Called office and schedule for 12/8/22; ordrng 1 W11100619 (cntrl-elec)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Charlotte Hall, MD 20622
Shane B.
Job Details: 12/02/2022
"cx complaint is the unit not completling cycles. cx said on rinse water only trickles in and cycle does not finish. checked for codes and found F8E1 long fill, ran cold valve and can hear valve buzzing but had no flow. hot valve has good flow. water supply has good pressure and valves are not clogged with debry. installed preIDed part and tested again. both valves have good flow. ran service cycle and calibration cycle with no issues. unit is working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Reston, VA 20191
Richard B.
Job Details: 12/02/2022
CX complant. No ice. Prior diagnosis found unit needs reciever and emmiter boards. Installed and cycled power. Unit working as designed. RB
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Amelia Court House, VA 23002
Jerod R.
Job Details: 12/02/2022
"tested unit found unit is leaking at uppr left corner due to a malformed gasket , ordered new gasket; ordrng 1 W11483553 (gasket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Spotsylvania Courthouse, VA 22551
Carl R.
Job Details: 12/02/2022
"Cx complaint is, No Cool Refrigerator - SP W11634348 - Special Project S71162 - Kit Per SP W11634348 - Not Cooling. Pulled unit from wall and compressor is hot to the touch. No fans blowing or no cooling. SR#7735188179. Evap fan is working properly. Sealed system needed.; ordrng 1 W11370574 (Compressor) and 1 W11504419 (Suction tube) and 1 W11504420 (Coupler) and 1 W11504418 (Lock ring compressor to condenser) and 1 W11506623 (Coupler) and 1 W11490399 (Drier) and 1 W11504448 (Coupler) and 1 W11506635 (Access valve)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL03
Near Germantown, MD 20876
Julian H.
Job Details: 12/02/2022
CX complaint about unit started to melt ice & FC not coling well test temps on arrival FC38* RC35* went to check fans test 56&57 running check temperatures on tests 23-28 same as my reading fan for icemaker running test120 PA test97FF dissassembled test 40 watts are fine increasing 4-5 watts when changes test 38 compressor @ 100% it dropped down to 80 watts issue to high side NEEDS NITROGEN TO PRESSURIZED SYS SEALED SYS 3 COUNTS JOB R600A LOKRING KIT; ordrng 1 W11506635 (process stub) and 1 W11565768 (FC evap) and 1 W11506620 (coupler capillary to evap) and 1 W11506620 (coupler suction to evap) and 1 NITROGEN (NITROGEN) and 2 W11504445 (coupler(heat loop to cond))s and 2 W11504431 (coupler (suction to cond))s and 1 W11109499 (drier-tube) and 1 W11506623 (coupler (3 way to drier)) and 1 W11578031 (compressor) and 1 W11504415 (coupler high side to com) and 1 W11506621 (charging tube)
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Bowie, MD 20715
Shawn D.
Job Details: 12/02/2022
cx complaint unit is not gong past filling. inspected unit then checked for errrors and has f2e1 f7e1 f7e6 clered errors then ran servce ccyle and when agitating unit buzzes same with spinn. checked under unit to find a drill the has smashed the capacitor. called office part is in stock there and is only 7 minutes away. went and picked part up installed capacitor and tested and now unit agitated and spins. collected payment. unit is good; ordrng 1 W11158830 (capacitor 118.11)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Chesapeake, VA 23325
Anthony D.
Job Details: 12/02/2022
"cx complaint of grinding noise checked unit to find no error codes ran test cycle heard grinding noise checked under unit to find small amount of oil coming from gearcase and also found cam gear wearing throwing plastic dust on components under unit ordering gearcase, clutch kit, belt and actuator to complete repair; ordrng 1 W11449840 (gearcase) and 1 W11481722 (actuator) and 1 W10721967 (clutch kit) and 1 W11239857 (belt)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHW
Near Chesterfield, VA 23832
Joseph D.
Job Details: 12/02/2022
"unit with improper drawer installed keeping door open adn vent blocked, reset and unit working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHW
Near Chesterfield, VA 23832
Joseph D.
Job Details: 12/02/2022
"unit with improper drawer installed keeping door open adn vent blocked, reset and unit working properly"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Surry, VA 23883
Lucas R.
Job Details: 12/02/2022
"cx complaint unit making noise, checked unit found banging noise from rear panel onto chassis, secured panel added foam gasket, tested on drain and spin w/ towels, unit working as designed"
We serviced a
WHIRLPOOL DISHWASHER
Model wdt730pahzo
Near Pasadena, MD 21122
Andrew H.
Job Details: 12/02/2022
"Cx complaint dishwasher handle is loose. Removed handlle, checked studs. Reinstalled handle and tightened grub screws. Unit is now working properly."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Richmond, VA 23222
Jonathon C.
Job Details: 12/02/2022
"cx complaint, unit shakes. attempted to replace suspension rods. new rods damaged. unable to complete repair, reordering rods. i leveled the unit, also added absorbtion pads from VS. resched for 12/16 cx prefers AM app; ordrng 1 W11130362 (suspension)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Chester, VA 23831
Chris B.
Job Details: 12/02/2022
cx comp unit will not cool in fc also cx stated that i have to deam unit non repairable cx stated whirlpool said this did call techline spoke with robert found amp draw at compressor to .58 sr#7735182604 found unit has sealed system leak ordering compressor evap and drier unit is r134a; ordrng 1 W10780378 (comp) and 1 WPW10239732 (evap) and 1 WPW10143759 (drier)
We serviced a
WHIRLPOOL RANGE
Model WFE515S0EW0
Near Burtonsville, MD 20866
Israel R.
Job Details: 12/02/2022
Installed new swtich and tested unti is back to normal operations.
We serviced a
KITCHENAID FREEZER
Model KBSN608ESS
Near Mount Airy, MD 21771
Ricardo S.
Job Details: 12/02/2022
"this is a built in refrigerator, the contractor ordered a freezer door because the door cover has some scratches, i explain to the client that she doesn't need the door, what she needs is the panel, she will contact the contractor."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Martinsburg, WV 25403
Ken M.
Job Details: 12/02/2022
"Customer complaint is that the gaskets on both doors are not sealing properly. Found that both door frames are warped, pulling the gaskets away from the inner door liner. Unit needs new doors.; ordrng 1 W11575716 (door - rc(SS)) and 1 LW10638683 (door - fc(SS)) and 1 W11178521 (nameplate)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Wilmington, DE 19804
Alexander W.
Job Details: 12/02/2022
Cx canceled at door fixed themselves
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Wilmington, DE 19804
Alexander W.
Job Details: 12/02/2022
Cx canceled at door fixed themselves
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Norfolk, VA 23503
Carl A.
Job Details: 12/02/2022
"cx complaint of unit not washing or spinning,rand unit through diag to ginf the following error code F7E1,found that the acutator had failed with the cap,replaced both parts tested and calibrated unit works as deisgned"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Norfolk, VA 23503
Carl A.
Job Details: 12/02/2022
"cx complaint of unit not working,checked unit to fidn the following error code f7E1,found unit not turning ,checked under side of unit to find cap haning and connector not fully seated reseated connector on cap tested and calibrated unit works as designed"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near King William, VA 23086
Jonathon C.
Job Details: 12/02/2022
"cx complaint, squeaking during operation. replaced belt with tighter belt. after repair tested unit with a heavy blanket in it, cx said it sounded better. job is complete."
We serviced a
JENN-AIR RANGE
Model JGS1450FS0
Near Chevy Chase, MD 20815
Samuel R.
Job Details: 12/02/2022
cx complaint burning smell.inspected unti and found no signs of thermal events.tested unit and found unit to be caked in grease casuing a burning smell.als found door gasket not to seal properly and causing vent trim coating to melt.cx will call jen air to try get parts covered.gave cx a qoute.after explaing to safety they will cover repair pand parts j154jj1wpl1.3 pl #7735050558 WPW10162385 7 tribles W11025120 4 tribles; ordrng 1 WPW10162385 (gasket) and 1 W11025120 (trim)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ
Near Mount Airy, MD 21771
Ricardo S.
Job Details: 12/02/2022
"Cx complains about a clicking noise, cks unit, damper and fans working ok.. the noise comes from the back of the unit, a piece of blue shipping tape came off and is making noises when the condenser fan turns on.. unti cks ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Vienna, VA 22181
Christian C.
Job Details: 12/02/2022
"Installed IM, shutofff arm, and gasket. When removing FC door found crack in liner to the door screws. Cx did not have old IM and new IM does not have front cover. Ordering FC door and IM front cover. Ship door to cx oversized part.; ordrng 1 WPW10289690 (IM front cover) and 1 LW10858419 (FC door)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hopewell, VA 23860
Chris B.
Job Details: 12/02/2022
cx comp unit will not work insp unit found f5e4 lid not opened between cycles found unit buzzing when in agite and when in spin unit will hum and buuz unit will need cap W11395618; ordrng 1 W11395618 (cap)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Sterling, VA 20164
Richard B.
Job Details: 12/02/2022
"CX refused service today , Stated there are other issues with fridge but when asked what they were she would not tell me. Stated she could not think of them right now. I told her i could take care of any issues she had with fridge today but CX insisted she has a appointment on 12th dec. RB; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS05
Near Woodbridge, VA 22192
Demonte S.
Job Details: 12/02/2022
Inspected the unit. Found that the cx is saying that the Refrigerator is leaking Water from the Dispenser out of the Ice Dispenser. Found that the cx isn't closing the Left Door all the way because they are opening the Left Door and trying to close it. When I arrived the Left Door was open / not sealed to the cabinet. I advised that the cx opens both doors and close the Left Door first. I also asked if the cx uses crushed Ice. Cx says all the time. I advised that they run cubed Ice after getting crushed Ice to knock out the ice pellets. Unit is working as Designed. ( This is the one and only use and Care call that the cx gets. Cx is also aware of this also.)
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Manheim, PA 17545
Justin L.
Job Details: 12/02/2022
cx complaint unit leaking and going off balance no matter what cycle. Was able to access unit and found f0e5 off balance f0e2 suds f5e2 lock failure. Ran test 12 and found unit banged around. Found the shocks failed. During fill found leaking from dispenser and bellow and during drain its struggling to drain due to impeller in pump is failing and hose has a pinholes causing leaks. While unit spins unit is giving err message as well. Unit is stacked and in a tight space so will need a 2nd technician to safely unstack dryer for repair. Ordering parts and once approved office will need to set return.; ordrng 1 W11524103 (dispenser) and 1 W11314648 (bellow) and 4 W11545322 (shock)s and 1 W11316671 (drain hose) and 1 W11458345 (drain pump) and 1 W11322883 (control)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Chester, VA 23831
Joseph D.
Job Details: 12/02/2022
"replaced valve contrl and suspension, working properly"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Chester, VA 23831
Joseph D.
Job Details: 12/02/2022
"replaced valve contrl and suspension, working properly"
We serviced a
WHIRLPOOL WASHER
Model MVW5430MW0
Near Port Tobacco, MD 20677
Robert A.
Job Details: 12/02/2022
Cx complaint that the unit is shaking violently during the spin cycle. I inspected the unit and confirmed the complaint. I found no error codes. I checked the suspension and found the RF suspension rod not sitting correctly in place. I correctly positioned the suspension rod and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Urbana, MD 21704
Ricardo S.
Job Details: 12/02/2022
i got here and the customer opens the door and informed me that she never call for any service
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS07
Near Williamsburg, VA 23188
Lucas R.
Job Details: 12/02/2022
"cx complaint fost in fc, not cooling properly, checked unit found fc temp at -5, rc at 37, found excessive frost buildup in fc, gap between gasket and cabinet, heated gasket, leveled unit for proper door closure, set controls top read set points, advised cx not to monitor air temp in fc, unit working as designed."
We serviced a
KITCHENAID RANGE
Model KSIB900ESS2
Near Silver Spring, MD 20902
Israel R.
Job Details: 12/02/2022
Intalled both parts and tested and still did not work. I found the that the control is not detecting the cancel buttons at all. Unit needs new control. Called office and schedule for 12/8/22; ordrng 1 W11100619 (cntrl-elec)
We serviced a
MAYTAG WASHER
Model MVWB750WR0
Near Hampton, VA 23661
Carl A.
Job Details: 12/02/2022
"cx complaint of unit going off blance,checked unit to find no error codes at this time,found crack in wash basket had leaked out fuild from tub ring cause it to go off blance unit will needed a new Basket Assembly as the part NLA; ordrng 1 W10118182 (Basket Assembly PART N/L/A)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near North Myrtle Beach, SC 29582
Jason T.
Job Details: 12/02/2022
"Installed parts to complete the repair, calibrated and tested unit...working as designed."
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Herndon, VA 20171
Richard B.
Job Details: 12/02/2022
"CX complant, Noise from machine. Prior diagnosis found unit needs splutch and gearcase, Installed both and tested unit after calibrating unit. Unit working as designed, Job completed, RB"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Bowie, MD 20721
Shawn D.
Job Details: 12/02/2022
"cx compalint unti is not working. inspected unit then plugged it in and drain pump is running, canceld it out then checked for errors and has f0e5 cleared code then ran service ccyle and everything passed but seems like when spinning its slipping. checked under unit no belt is good gearcase looks good. removed wash plate to find the hub going bad. replaced hub then ran servuce cycle agan and sounds good. calibrated control. unit is good"