"CX complaint is unit no dispensing ice;. Inspected/tested and found the augor motor is defective and not working at all. Ice block in container. Unit also having temp issues and the compressor is making a grinding noise. Ordering augor motor, valve, solenoid and compressor 2 ct SS job. Cannot reschedule at this time due to FBO parts needed for repair; ordrng 1 W11310391 (augor motor) and 1 WP2152713 (solenoid) and 1 W11546685 (valve) and 1 W11580057 (compressor) and 1 look (look)"

i think this was suppsoe to go to prev tech; saved tckt

Upon arfrival CX asked if she could reschedule because she is leaving tonight to go out of town. Requested 1/5/23 am appt. 600 unit; schdld next appmnt for 1/5 THU am

Cx complaint unit does not work. Inspected unit could not get into diagnostics and console is bowed up. Power cycled unit and reseated connections. Issue still persists. Ordering console and ui. Ui not in stock at both upper marlboro and whirlpool.; ordrng 1 W11505225 (ui housing) and 1 W11460908 (console)

"Cx complaint, front bezel paint falling off, pics on SD. dispatch will call toi schedule a return visit, cx agreed.; ordrng 1 WPW10400887 (tray-drip)"

checked unit first after thermistor was un blocked and unit adjusted as unit was over packed. temp checked at 1 now and in range. units cooling as it should now. called tech line 25 min wait and spoke to Travis. cx said unit beeps like 4 times and other times like 6 beeps. went over unit and unit checks. advised no parts to replace as of now. advised to inform cx if it does it again to check control and see if over temp light is blinking or if the green light is flashing and call customer care. will need to credit cx back for part ordered of 64.28. closing ticket as well. as walking out door unit made a video chime noise with multiple pitch beeps and cooling system came on. cx will listen to unit and see if beeps are from cooling coming on. she will note beeps and call in

"Installed parts to complete the repair, vacuumed and charged with 68 grams of R600A. Verified proper air flow, cooling-freezing, unit is working as designed.; ordrng 1 R600A (R600A), used 1 R600A (R600A) from stock"

replaced top then ran service cycle to make sure i hooked everything up correctly and service cycle completed. unit is good

"replaced compressor,vacuumed and filled sys. verified unit cooling properly"

Installed control. Tested underneath light. Switches between modes. Unit is working as designed.

cx complaint units downdraft will not go down. checked switch first and was fine. tried to get to other components and could not. would need a 2nd tech to help get this thing out of the counter and further daignose it. if cx calls back send me or another senior tech out to get this taken care of. cx paid service call today and will call back if they want to go thrpugh with it

"cx complaint, unit not heating, tested unit, verified complaint. found tco bad due to clogged vent. cx already had vent cleaned. replaced TCO, tested unit, unit working as designed job is complete."

"Cx complaint, will not wash, no error codes found, drive motor is slipping, also the motor capacitor leaked oil. Installed parts from van stock to complete the repair, calibrated and tested unit...working as designed.; ordrng 1 W11395618 (CAPACITOR JT VS) and 1 W11283592 (motor-drve JT VS) and 1 LOOK (LOOK), used 1 W11395618 (CAPACITOR), and 1 W11283592 (DRIVE-MOTOR) from stock"

cx complaint is unit not not dispensing ice inspected unit and found the icemaker leaking causing a sheet of ice in bin. therefore shaft isnt able to turn ordeirn new icemaker cx paid in full; ordrng 1 WPW10300024 (icemaker)

"Cx complaint, error code F8-E0 blower speed fan fault, also found bake element is brittle, repair estimate total : $477.88 Charging for the service call, parts, shipping and tax : $327.88 (PAID IN FULL credit card REF # 4769917807) Due Upon Return Visit LABOR : $150.00 Dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11107275 (fan-blwr) and 1 W10779716 (elmnt-bake)"

"Installed parts, tested unit, unit working as designed."

"Installed valve, tested unit, unit working as designed."

"Confirmed cx complaint unit not dispensing properly. Found inlet valve not functioning properly, confirmed voltage to valve. Replaced valve with pre-id'd part, tested unit, unit working as designed."

"W11165546 valve if cx cfalls back .. cx concern the unit having lf error. found f8e1 and 0-3 error . unit needs new valve, informed cx the trans leaked some oil and could fail in near future.. cx paid svc call only"

cx rescheduled w/ office

"Confirmed complaint unit leaking. Found inline hose from tub to drain pump unseated. Reseated line, tested unit, unit working as designed."

CX complaint is DW not washing dishes. Inspected/tested and found unit had a defective sump/motor. CX had a wiring issue also and it took me awhile to figure it out. Replaced sump/motor from pre-id and also replaced heater. After all repairs I retested the unit and it is now working properly. Job is complete

Cx complaint unit is not working properly inspected unit found leaking water ordering venting and fan motor; ordrng 1 W11416460 (Vent air) and 1 W11545290 (Deflector)

Cx complaint unit is not working properly inspected unit found compressor buzzing very loudly. Tried a start device and capacitor same result ordering the compressor and drier and associated lokrings; ordrng 1 W11574734 (Compressor) and 2 W11504431 (Coupler A)s and 2 W11504415 (Coupler b)s and 2 W11506621 (Coupler c)s and 2 W11506635 (Fill coupler)s and 1 W11109499 (drier-tube) and 2 W11504445 (Drier coupler A)s and 2 W11504447 (Drier coupler B)s

Removed and replaced the motor pulley and belt tested and inspected for proper use unit now functions normally

Replaced DW htr element per TSP W11540964 & S17304. Ran test wash before pushing DW back into cabinet. Start NORMAL cycle. Unit is advancing. NO LEAKS > JJ

Customer complaint unit dispenser is not closing correcftly. I tested the unit and the door is no clicking the dispenser wax motor is bad is stiff. I replace dispenser unit is back to normal operations. The unit is 2 yr warranty from cotsco. No pip used dispatch POP

Removed and replaced leveling legs

Unable to locate unit; saved tckt

Removed and replaced the side panel and door reciever reseated door unit now functions normally

Customer complaint unit is not making ice is overfrosting in the ice box and lighst are not working. I tested the unit and found the unit really over frosting in the iuce bin. Customer had replace ice maker and ordered the wright ice maker with the rworng harness. Modded the harness to fint the new ice maker with the only harness. I tested ice maker and is harversting and reading temps. Unit is back to normal operation.

"Cx complaint, will not finish a wash cycle, no error codes, found drive motor slipping, washplate and drive hub stripped out. Installed parts from van stock to complete the repair, calibrated and tested unit...working as designed.; ordrng 1 W10902814 (washplate JT VS) and 1 W10528947 (drive hub kit JT VS) and 1 W10752187 (screw JT VS) and 1 W11497303 (DRIVE-MOTOR (CBE) JT VS) and 1 LOOK (LOOK), used 1 W10902814 (WASHPLATE), 1 W10528947 (HUB), 1 W10752187 (SCREW), and 1 W11497303 (DRIVE-MOTOR (CBE)) from stock"

Call is for a Dishwasher but was dispatched as a refrigerator. Cx will get in touch with lowes and have it dispatched correctly.

Cx complaint is that the unit is still over cooking food. Upon arrival I called TL and spoke with them and they stated that the unit is functioning as intended and it is a customer use issue.

Installed new lp conversion kit on cooktop. Job complete

CX complaint FRIDGE RC gaskets torn. Heated gaskets to remove wrinkles. Install gaskets. Test for good seal > JJ

"RC Led out, replaced led. Job complete"

"I was able to access and steam out the ice. I found that the wrong harness was received, I am ordering the correct part (W11581973). Once the part is avalible, please have someone form the office call to set a return date; ordrng 1 W11581973 (evap harness)"

CX complaint was that the unit was making a grinding noise. I found that washplate to be backed out. I was able to secure the washplate and unit test good.; ordrng 1 LOOK (LOOK)

"cx complaint, igniter running constantly. tested unit, switch causing issue had completely failed so it was no longer constanly sparking. quoted cx for switch harness, cx paid in full minus service call due to labor auth. unable to resched due to so part.; ordrng 1 W11087445 (switch harness)"

Control and console replaced and tested. Unit is working properly.

"Cabinet and outer tub replaced. Unable to test, no hook ups available, 2nd washer hooked up next to it. Cabinet did not come with a badge. Ordering bagde.; ordrng 1 WPW10612925 (nameplate)"

Bulb replaced. Unit is working properly.

"Customer complaint is that the unit gets hung up mid cycle wont advance, issue is intermittant. Any turn of the dial turns on multiple LEDs. Unit needs a new control.; ordrng 1 W11603810 (control)"

"Customer complaint is that the unit is arcing with or without the rack installed. Found that the rack must have made contact with the walls during use at one point, arcing the paint away. This causing the unit to continue to arc without the rack installed. Unit needs the paint touched up. Contacted Whirlpool Safety with findings. SR # 7735286692. Customer did not want to pay for repair, wants to do it themselves."

"Customer was not aware that they had an 8-10 appointment, would not let me in to start repair. Customer informed office would reschedule appointment. Customer is requesting an appointment after noon.; ordrng 1 look (look)"

"Cx complaint unit doesn't power on. When arrived found the display on the lower oven to be out. Hit breaker for power and still no display. Both upper and lower ovens are 2 different units but are attached. Unit will need control and 2 teched to pull out from wall and set onto floor. Set return for 12/28, office will contact cx with time frame"

Installed panels and unit is now as designed.

replaced control and tried installing sump but woukld not stay in place and one of the tabs would stay on and would fall off.hole is to big fir the scre wil need to reorder sump W11025157 0 tribles; ordrng 1 W11025157 (sump)

CX complaints when using oven they received an error code and oven stopped working. Inspected unit and found F6 E4 error code. Parts for repair fall under extended warranty. CX stated they purchased this unit in April 2022. CX is going to contact whirlpool to update the actual good date when they purchased product. Found that consul was damaged in packaging and will need to be re-ordered unit needs control and consul for repair. Will return one parts arrive.; ordrng 1 W11399171 (Stainless black Console)

"cx complaint is the unit not drying the clothes and the door seal coming apart leaving fibers in the clothes. temp prob shows unit is heating fine, reached 200 degrees within a minute or starting. air flow meter shows no air flow at all. i pulled unit out and removed duct. found a large amount of lint clogging the vent. cleaned it out and showed cx. air flow meter now shows yellow light instead of red. i showed cx the air flow meter and advised she have vent cleaned. ordering door seal. schedule when available.; ordrng 1 W10906683 (seal-door)"

Cx denied service on this unit.

CX complaint FRIDGE warm temps Found compressor runs & good frost pattern but after a few minutes Amp draw increases from 1.2 to 2.3A. Replaced compressor & install UV dryer & couplers. Install damper RC control. Check for leaks & ran vac. Filled with R600. Check evap has good frost pattern > JJ

complaint oven not even removed from wall inspected feet no damage to oven reinstalled checked level of built in microwave also no level informed customer she would have to reach out to builder due to the cabinets being the issuse unit would need shims to level out the difference

"noise from the fridge a few times a day ran test 3, 4, 25, 36 sounds normal removed back panel and ran test 4 again slight whine from condenser fan customer has recordings of noise unable to recreate will on site buzz from condenser fan sounds close but noise was more constant on video stops when door is opened per customer orering condenser fan ice room fan and evap fan motor (2 in stock); ordrng 1 W11387394 (condenser fan) and 1 W11334745 (evap fan motor) and 1 W11529245 (ice room fan)"

cx complaint unit light wont trun off.inspected unit and could confirm cx complaint.checked all connections and comnections are good.reset power to unit and unit still would not work right.unit will need a new control W11552018 special order; ordrng 1 W11552018 (control)

cx complaint unit not draining upon arrival cx had unit pulled into kitchen checked unit to find wire on drain pump broken advised cx unit was gonna need new harness and that i could splice wire to get drain pump working til new harness comes in quoted cx $120 service call $110 labor $69.26 parts $15 shipping $4.16 tax totaling $318.42 cx agreed and paid in full ordering harness for repair; ordrng 1 W11591637 (harness)

replaced drain lines and tested now draining better. unit is good

"front right burner not lighting, keeps sparking if lit manually. found smaller nozzle clogged. cleaned nozzle, retested, working properly"

W158B90WL1 cx complaint front right burner has come on by itself said cooktop hit light has been on since she has had the unit. inspected unit and confirmed issue with front right burner found switch blew out snapped pic. gave cx quote for new switch and wants to call whirlpool to see if they will help out more. cx will call us back when ready; ordrng 1 WP3149400 (switch f/r 62.94)

cx complaint is the large burner on the right not working. confirmed complaint. all other burners work fine. the large right burner gets a little warm and cooktop on light turns on but it does not glow. hot surface light doesnt turn on. burner was on for several min and only reached 135 degrees. i inspected and found no damage to elemnt. ohms out in spec. i found switch is the issue. it will turn on and run the element properly in some positions when knob is wiggled but if let go or turned slightly the element shuts off and a buzzing can be heard from the switch. ordering switch. i advised cx not to use that burner unitl its fixed. schedule when part is available.; ordrng 1 W10857622 (switch-inf)

replaced partsd and tested unit.now working properly

"replaced sump&pump, tested, motor not turning, come to find motor reading out of range, reordering sump&pump to complete repair.; ordrng 1 W11085683 (pump&motor)"

Attempted to replace parts and was unable remove unit from under counter. The unit's gasket is tucked behind trim pieces and it's possible the mounting clips on the side are hitting trim. the clips would damage wood cabinets if pulled hard enough. Instructed cx to contact installers and have them remove unit from under counter. Cx will contact office when this is done. Will use all ordered parts on return.;

"Cx complaint unit leaks. When arrived found water residue below the door and running down into drawer. Opened door and found the bellow is damaged and no longer seals to door. Ordering bellow, once approved contact cx to reschedule; ordrng 1 W11106747 (bellow)"

"f2e1 error. error populates constantly, cannot enter diag mode. will need console. cust stated Jenn air wil ship part and cover cost.; ordrng 1 W11236899 (console) and 1 look (look)"

installed valve and float switch. tested unit. no leaks and unit working as desinged. job compelted.

installed belt. ran calibration and service cycle with no issues.

"Cx complaint is, Not Spinning or Wet Clothes at the End of the Cycle - Top Load Washer. Cx is using to much soap. Using powder soap. Unit working properly."

cx complaint the unit is not working. found unit with f6e4. removed the unit and found that the control was defective. replaced tghe control and tested operation. unit is runniung as designed

"cx complaint the unit is not running like it should checked the unit and found that the capcitor is leaking oil and also that the control has a dead short on the board. making the unit spin the second it is turned on. therefore, ordering a new control, capacitor, and actuator to resovle the issue. will return once the parts come in.; ordrng 1 W11395618 (capacitro) and 1 W11481722 (actuator)"

Replaced the plate push. tested the unit. valve is making a loud noise. unit needs a new valve that was previously order. also ordering the filter housing just incase. the valve says shipped to cx but no part was left and the man who let me into property said nothing was left to give to me. will need to reorder the part due to it not arrving at cx location. did notice the address on SD is missing an A in chesapeake. maybe it got lost in mail. recommend sending to office.; ordrng 1 w11580309 (valve) and 1 W11594479 (filter housng)

cx does not have a receiopt and will need a receipt before we went to resolve the issue. the recept they were given by homedepot has no model or serial on it. i waited patinetly while they tried to call home depot and get it taken care of. unfortunately they were told they bought a floor model and floor models do not come with warranty. at that time i packed up and advised them they will need to have a proper receipt before we can reschedule.

came out to resovle the issue with the leak in the fridge and no ice/water. also the abnormal shutdown. replaced all parts that were needed. tested operaiton. cx is still very upset with the unit and wants a replacement. advsied the cx that i am not the one who handles replacements/refunds for products and refered her to the cx service.

customer stated that the unit was making a noise. verified issue and fnd compressors piston is broke internally and will not cool... need parts...; ordrng 1 W10276644 (compressor) and 2 2ndman (2nd man)s

safty team dominic k15cqx0wpl1 ... SR#7735289949 ... customer stated that the unit at random will stay on after the unit is shut down.. the elements ck as good and are not grounding... the unit has a faulty bake relay on the main control... W11099784; ordrng 1 W11099784 (control)

customer stated that the unit was filling with water when it wasnt in use... ckd when the water enters the tub and fnd no water weeping... ran drain and the unit drained the water... the unit may have an issue with the ck valve closing; ordrng 1 WPW10545278 (drain hose) and 1 8269144A (drain hose)

"tested unit found unit had no motor function, found unit had harness to motor disconnected , reconnected and tested unit is now fully functional"

"tested unit found unit not connecting to wifi, ordered needed parts for software update and fix conectivity issue; ordrng 1 W11297709 (panel) and 1 W11261167 (control) and 1 W11261169 (control)"

replaced tower and tested unit is now fully functional

"no one ho,ke called offcie"

unithas condensor fan blade off and fan not running . permagum on high side pipe was melted off unit bc compressor was so hot from no fan this would cause unit to short cycyle and tuen off fast before unit gets cold enough called last tech and was told he didnt take blade off fan put fan back on had good frost patern . should cool fine now if called back will need compressor evap and unit blown out bc oil was pushed up inot unit bc of heat unit checxksok

cx installed door .

food freezing in fridge section found plastic protectors blocking back wall ran test 3 air moving canceled out clicking noise from dampener ordering new one 30 + in stock; ordrng 1 WPW10196393 (control)

CX WANTS TO CANCEL UNIT WORKING NO WORK NEEDED

"Cx complaint of unit not draining. Did confirm units drain wire has a break in the wire. Also, the unit is leaking into itself while one standby. Ordering harness and inlet.; ordrng 1 W11590868 (Harness) and 1 W11220230 (Inlet)"

"Replaced parts per previous diag tested unit, unit is now operating as designed job complete."

Cx stated gas leak after valve wouldnt shut inspected tested and verified replaced manifold from pre-id parts and tested found additional failure to spark module and when trying to test broke screw one to back right and the other stripped out ordering back right holder and spark module and two screws. Cannot resched due to SO parts. ; ordrng 1 WPW10475147 (Module) and 1 W10826751 (Burner head) and 2 WP90767 (Screws)s

"Installed motor, gear case cam belt, found new gear case with high pitch sequel when turning. Re Lolordering gearcase. ; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Cam) and 1 2ct (2ct)"

CX complaint: display working intermitantly and cooktop has marks. Tested and inspected and verified complaint. I found a loose plug on the UI. Also i documneted the cooktop issue in pics. According to POP the unit is in first 30 days so Im ordering a cooktop. Cannot reschedule due to only a few left on the system.; ordrng 1 W11112610 (cooktop)

"tested unit found unit had bad gasket , gasket is puckering in upper right corner , unable to manipulate to straighten , ordered gasket; ordrng 2 w11545539 (gasket)s"

replaced element and tested unit now good

cx complaint unit imakes loud noise.inspected unit and could confirm cx complaint.inspected unit and foud back and side panel dented and rubbing on drum.unit will need a new back panel and side panel.unit is stacked will need a second tech W10869854 2 tribles; ordrng 1 W10869854 (back panel) and 1 2ndtech (2nd tech)

replaced parts ordered and tested unit.all good recalibrated unit.

Customer complaint is a unit is making a rattling sound. Inspected unit customer showed me when the door was opened and closed the compressor started rattling. I removed the compressor cover and found one of the dog bones had become detached from the compressor this is most likely due from the unit being dropped before shipping. Left side of compressor dog bones were attached but unit was leaning to the left side. I found compressor was raised about an inch and a half not even meeting the dog bone supports where the compressor is secured to. I found dog bone secure bracket sitting in bottom of compressor area. I reattached compressor properly. Also found low side leaning up against the compressor. I then opened up refrigerator door and notice a large gap in the bottom left corner of the refrigerator where the frame and the cabinet meet. This could be potentially leaking warm air into the unit. I called tech line and advised them that there is a gap in the lower corner and the compressor issue that I found and fixed. Tech line advised me unit is going to review and gave me file number 7735323506. I left file number with customer and buy them that Whirlpool will be contacting them shortly

cx says unit randomly chimes as if door is open has videos and pics ordeirn new ui along with door switches; ordrng 1 W11405309 (ui)

Do not have parts in truck. They werent on parts list so i didnt notice until arriving at cx house. called warehouse and office. office spoke with cx. reordering parts for job.; ordrng 1 W11413963 (console) and 1 W11414079 (ui) and 1 W11416460 (vent) and 1 W11545290 (deflector) and 1 W11545539 (gasket) and 1 W11410070 (control)

"Cx complaint that the unit's door is stuck locked. I inspected the unit to confirm the complaint. I found the drain pump continues to run. I checked for error codes and found a few: f03, f24 & f11. I ran a service cycle and it did not pass the drain portion on the cycle. I checked the drain pump filter and nothing was clogging he drain pump. The unit needs a new drain pump,pressure switch and control board. I'm ordering the parts for the return visit. I collected the payment in full by CC.; ordrng 1 W11046209 (drain pump 175.93) and 1 W11044866 (pressure switch 24.58) and 1 W11367297 (control 222.14)"

"Cx stated unit out of level and doors wont sit properly. Inspected tested and verified found left leveler defective replaced leveler and leveled unit, unit is now operating as designed job is complete."

"Installed parts per previous diag tested unit, unit is now operating as designed job is complete."