We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Newark, DE 19713
Alexander W.
Job Details: 11/23/2022
Cx stated unit will not do anything inspected tested and verified cx complaint found F5E4 error code tested lock and found lid lock not actuating at all. Ordering lid latch and resched for 12/2 ; ordrng 1 W11307244 (Lid latch)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Washington, DC 20011
Mitchell H.
Job Details: 11/23/2022
cx complaint unit is not cooling again. got to unit and found low side pressure -25 high side 90 when i arrived. got nitrogen from van and filled to 180 psi. let sit and pressure started to drop very slow over 15 mins. only 3 psi but did drop so has sall leak somewhere. while pressurixed i checked over all jointws with uv light. no dye anywhere on evap or back of unit near comp. called techline with findings. found unit to have leak somewhere we could not access. unit is being put under for review. job completed. nothing more we can do.
We serviced a
WHIRLPOOL WASHER
Model MHW6630HW3
Near Street, MD 21154
Bernard M.
Job Details: 11/23/2022
"Replaced bothm parts per previous tech, ran auto test and unit completed test without issues. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ01
Near Clayton, DE 19938
Frederick R.
Job Details: 11/23/2022
CX complaint is no water/no ice. Inspected/tested and found the resevoir was frozen solid and wouildnt allow water to IM or dispenser. Defrosted resevoir for temp use. Ordering damper and new resevoir. Also unit had prior work done to it so unit needs foam block in back to keep warm air from getting in. All parts in stock. Rescheduled for Friday 12/2/22; ordrng 1 W11087463 (damper) and 1 W10801011 (reservoir) and 2 212643 (sealer-gum)s
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Virginia Beach, VA 23453
Branden R.
Job Details: 11/23/2022
"cx complaint unit will not spin, checked unit and found greenlight on control solid green tryed to test unit and unit is DOA , will not allow unit to go into test mode control has proper 120 vac to it . Drain pump ohmed out good at 20 ohms , found run capacitor has oil all over it and motor grinding when spinning freely . ordering all parts for proper repair to unit . p; ordrng 1 W11170317 (control) and 1 W10890624 (motor) and 1 W11428524 (Run Capacitor)"
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW0
Near Leesburg, VA 20175
Ken M.
Job Details: 11/23/2022
Control replaced. Fascia does not have the encoder attached to it. Unit leveled and tested. Unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Glen Allen, VA 23060
Thomas B.
Job Details: 11/23/2022
Cx complaint unit is not working properly inspected unit removed and replaced the ice bin and the chute tested and inspected for proper use unit now functions normally
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near Aldie, VA 20105
Richard B.
Job Details: 11/23/2022
"CX complant, Leak , Prior diagnosis found unit needs sweep , hinge , spring and dispenser, Installed all parts and tested unit. Dishwasher did not leak at tets , Job completedm RB"
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near ,
Brian R.
Job Details: 11/23/2022
came out to replace parts and took unit apart and found issue is belt was broke. did not have it on VS. cx upset as he said last guy didnt take unit apart just ran and looked over unit and said he will order parts needed. ordered belt and advised cx we will try and rush him back on the schedule for as soon as we can. he said last guy should come out that way he could see what he missed. office to schedule.; ordrng 1 661570V (Belt)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near Baltimore, MD 21207
Keith H.
Job Details: 11/23/2022
cx complaint is faucet not working . inpsected unit and found the faucet switch faulty/bad ordeirn new; ordrng 1 W11246872 (faucet switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Newark, DE 19702
Alexander W.
Job Details: 11/23/2022
Cx stated ice build up in RC inspected tested and verified cx complaint ran water line through drain tube no blockages followed service pointer and found unit has defective drain pan ordering drain pan. Cannot resched due to SO part; ordrng 1 W11457241 (Drain pan)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Washington, DC 20016
Mitchell H.
Job Details: 11/23/2022
cx complaint unit is making noise. confirmed noise to be damper. replaced damper and mullion. unit is now working as desinged. no noise and door is shutting proper. job completed.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Gaithersburg, MD 20882
Ricardo S.
Job Details: 11/23/2022
"Cx complains about an error code on normal cycle F0E7 load detected on clean cycle, i ran diagnostic test mode, water leve, gearcase and clutch cks ok.. the computer board not working properly, when the client tried to run norma cycle the code appear in the first 3 minutes.. replaced control baord, unit tested and washer works ok"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0AS01
Near Westminster, MD 21157
Brian R.
Job Details: 11/23/2022
cx complaint is unit made a pop during a self cleaning and shut down and lower door stays locked and upper can open. unit is O-O-W and they know. tested and checked unit. pulled un it to find thermal fuse blown. shut unit down. maybe why lower door lock froze locked. will order new fuse and door lock just in case for return and if needed will charge cx. just want the part just in case to save a trip. cx knows and understands as well if part is needed he will pay on return. office will schedule when parts are in.; ordrng 1 WPW10545291 (Thermal Fuse 25.45) and 1 W10883049 (Door Lock)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Baltimore, MD 21215
Keith H.
Job Details: 11/23/2022
cx says unit is working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Washington, DC 20002
Mitchell H.
Job Details: 11/23/2022
"cx complaint unit not cooling. inspected and confirmed last techs diag. replaced control and power chord. unit came right on and compressor and condensor fan kicked on. waited about 10 mins and ice cold air blowing into fridge section. unit is now good to go, informed cx to keep an eye on it and let us know if any issues come back. job completed."
We serviced a
JENN-AIR DISHWASHER
Model JDTSS245GX0
Near Alexandria, VA 22314
Christian C.
Job Details: 11/23/2022
Rescheduling with part. No part sent today.; ordrng 1 W11178672 (sump)
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Bel Air, MD 21015
Neil H.
Job Details: 11/23/2022
CX COMPLAINT UNIT WAS MAKING GRINDING NOISE FOUND THE ROTOR WAS RUBBING THE PAN ON HEAVY LOAD WE RAISED THE UNIT SO WHEN TUB SINKS STILL HIGHER THAN THE PAN RIDGES UNIT CHECKEDD GOOD
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS02
Near Stone Ridge, VA 20105
Richard B.
Job Details: 11/23/2022
"CX complant. Error code. Prior diagnosis found unit needs console, Installed correct console and tested unit, Both upper and lower oven working , Job completed, RB"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WML55011HS7
Near Germantown, MD 20876
Julian H.
Job Details: 11/23/2022
CX complaint about unit peeling from top found a large area of protective coating of cavity bubbling & peeling off 8' wide 7'long next to interior light call TL area too large to svc provide them pics to attached to file
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM0A
Near Aberdeen, MD 21001
Neil H.
Job Details: 11/23/2022
CALLED TECH LINE AND EXPLAINED WHEN I OPEN THE UNIT IT SMELLED SO BAD AND MADE ME SICK AND UNIT IS JUST TO DISGUSTING AND NASTY
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ01
Near Churchville, MD 21028
Neil H.
Job Details: 11/23/2022
CX COMPLAINT ICE MAKER NOT WORKING FOUND ICE MAKER CYCLED BUT WAS STOPPING WHILE CYCLING NEW I/M NEEDED; ordrng 1 W10884390 (icemaker) and 1 WPW10420083 (valve)
We serviced a
JENNAIR DISHWASHER
Model JDPSS245LX0
Near Fairfax, VA 22032
Carl R.
Job Details: 11/23/2022
"Cx complaint is, Steam is escaping during wash cycle, dripping down onto the dishwasher and wood panel Seal. Found seal/gasket allowing steam / water to escape pass the door gasket and pool water on the counter and on to the floor. Replaced original gasket with new gasket."
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ02
Near Falls Church, VA 22044
Lloyd B.
Job Details: 11/23/2022
Cx complained of noise. Inspected the unit and found it made normal running noises and the cx just wanted to know if it was normal. Cx instruct. Job complete
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GL0
Near North Bethesda, MD 20852
Israel R.
Job Details: 11/23/2022
Customer complaint unit is leakking from the bottom. I found the unit is leaking from the vavle and has rusted the hose. Custoemr is going to get a new hose for use to install. Ordering new water vavle.; ordrng 1 WPW10327249 (water intake valve) and 1 Look (LOOK)
We serviced a
KITCHENAID REFRIGERATOR
Model KUDF204KPA00
Near Charlottesville, VA 22901
Kyle A.
Job Details: 11/23/2022
Cx complaint of unit not making ice. Did confirm icemaker will not cycle. Motor has failed. Ordering icemaker.; ordrng 1 W11596827 (Icemaker)
We serviced a
WHIRLPOOL HOOD
Model WVW51UC0FS2
Near Bethesda, MD 20816
Dustin F.
Job Details: 11/23/2022
"Upon arrival, i went over OOW pricing for the CX, He respectfully declined service. DID ALLOW me to take pictures in case he changes him mind tho."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Hagerstown, MD 21740
Danny R.
Job Details: 11/23/2022
installed parts checksok
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Highland Springs, VA 23075
Carl A.
Job Details: 11/23/2022
call office spoke with ML about the address for this cx waas wrong; saved tckt
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Ashburn, VA 20148
Ken M.
Job Details: 11/23/2022
"Customer complaint is that the unit is not running cycles properly, giving an error code. Unit tested and found error code F8E1. Ran valve tests and the cold valve failed. Unit needs a new valve assembly.; ordrng 1 W11165546 (valve)"
We serviced a
KITCHENAID RANGE
Model KCGS550ESS01
Near Stafford, VA 22556
Tanner B.
Job Details: 11/23/2022
"installed new burner heads and caps/ rh grate . needs center and lh grate , mail to cx . Job complete; ordrng 1 W10583862 (grate) and 1 w10583860 (grate) and 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSF26C4EXY03
Near ,
Andrew W.
Job Details: 11/23/2022
"Cx complaint is unit not making ice, inspected and verified complaint. tetsted ice maker and found ice maker not responding at all. unit has water flow. unit needs new ice maker. quoted cx and cx stated he did not want to proceed with repair. cx paid $90 service call by cc (2nd appliance seen at visit oow)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Valley Lee, MD 20692
Shawn D.
Job Details: 11/23/2022
arrived upper uice maker started making ice was litttle over half full snapped pic but temps are still off he said. inspected temps and freezer is at 12 fridge 37. hooked low side up to compressor and 14 inch vacume. called AH and was told i need thr new scale and told me how to fill unit. filled unit to correct pressure and dryer is noice and warm condenser is good and hot but then return line stated icing over so let some freon out till that didnt happen. let unit run for 20 minuts 6 on the low side and that should be good and still good heat transfer on dryer system now seems good. unit is good
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Williamsburg, VA 23188
Lucas R.
Job Details: 11/23/2022
"replaced gearcase, cam and belt. calibrated & tested - unit working as designed"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Forest Hill, MD 21050
Bernard M.
Job Details: 11/23/2022
"Replaced part per previous tech, set for recalibration and unit didn't agitate or spin. Unit would make humming noise. Unit would need capacitor and found in stock. Set return for 12/1 and office will contact cx to reschedule; ordrng 1 W11428524 (capacitor)"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Severna Park, MD 21146
Emmanuel R.
Job Details: 11/23/2022
"Cs unit is rusting and damaging clothes, Confirmed complaint, I found the paint on the front bulkhead is not adhering and peeling off, its also rusting and snagging on the clothes, and staining clothes. Ordering front bulthead panel.; ordrng 1 279443 (panel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Tysons, VA 22102
Jason A.
Job Details: 11/23/2022
CX complaint FRIDGE not cooling. Sounds like a running faucet inside FC evap when compressor is running. Evacuated a good amount of R600. Cut at drier possible clog or restriction. Install drier & couplers. Test for leaks & ran vac. Filled with R600. Unit has good running & equalise pressures. Draws 0.8A & good frost pattern > JJ
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Rehoboth Beach, DE 19971
Michael E.
Job Details: 11/23/2022
Upon arrival i checked the continuity of the wires in the UI harness and was not getting consistant continuity. I switched out the ui harness with the harness on the new UI. Tested unit and it is now working properly. Job is complete
We serviced a
MAYTAG WASHER
Model MVWB835DC5
Near Winchester, VA 22602
Ezra M.
Job Details: 11/23/2022
"installed new gearcase, reinstalled washplate, calibrated unit, working properly"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Waldorf, MD 20602
Robert A.
Job Details: 11/23/2022
Cx complaint that the unit is not drying the clothes. I inspected the unit to confirm the complaint. I found the unit is heating and tumbles. However the unit has poor airflow using the dryer airflow test that was sent to them. I checked the duct exit in the back yard and there is no air coming out. The unit is working as designed. The home's duct line needs to be cleared.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Potomac, MD 20854
Roberto I.
Job Details: 11/23/2022
"Replaced parts, found also oil on the belt. Replaced belt using v/s part. Ran calibration and then a test cycle. The unit worked as designed; ordrng 1 W11239857 (belt (RI van stock)), used 1 W11239857 (belt) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Washington, DC 20002
Mitchell H.
Job Details: 11/23/2022
"cx complaint unit not cooling. inspected and confirmed last techs diag. replaced control and power chord. unit came right on and compressor and condensor fan kicked on. waited about 10 mins and ice cold air blowing into fridge section. unit is now good to go, informed cx to keep an eye on it and let us know if any issues come back. job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ4
Near Falls Church, VA 22041
Lloyd B.
Job Details: 11/23/2022
Cx complained of door issues. Installed new door and there are no longer issues. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHV00
Near Clayton, DE 19938
Frederick R.
Job Details: 11/23/2022
Replaced evap fan motor per prior diagnosis. Tested unit after repair and it is now working properly. CX paid $110 in labor and is paid in full. Unit working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Virginia Beach, VA 23451
Justin W.
Job Details: 11/23/2022
replaced ui. checked ice door to find ice going everywhere after ice door was changed. checked to find ice guide clip broke not allowing ice guide to stay on. ordering ice guide to complete repair.; ordrng 1 look (look) and 1 WPW10435760 (ice guide)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Glen Allen, VA 23060
Thomas B.
Job Details: 11/23/2022
Cx complaint unit is not working properly inspected unit removed and replaced the ice bin and the chute tested and inspected for proper use unit now functions normally
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Ashburn, VA 20148
Ken M.
Job Details: 11/23/2022
Harness replaced and tested. All burners except the right front are working properly. Unit cannot tell that the right front burner is lit. Swapped the burner heads for the left front and right front and retested. Issue remains. Ordering ignitor.; ordrng 1 W11507531 (ignitor)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near White Plains, MD 21804
Robert A.
Job Details: 11/23/2022
"Cx complaint that the unit does not seem to washing the clothes. I inspected the unit to confirm the complaint. I found error codes: f0e5 f0e9. I ran a service cycle, all component passed, but a did hear a scraping noise from under the unit while it spun and agitated. I looked under the unit and found the shield loose and out of place. One of the screws for the shield came out. I secured the screw in the shield and calibrated the unit for the cx. The unit is working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near York, PA 17402
Sal R.
Job Details: 11/23/2022
"CX complaint was that the unit would not wash., i found thatbthe sump & motor failed. I was able to access and replace the sump & motor. I then tested the unti and unit test good."
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Bethesda, MD 20814
Roberto I.
Job Details: 11/23/2022
"Cx complaint randomly wet clotws at the end of the cycle. Ran test mode, no errors. Ran a full test cycle, the unit worked fine and the spin at the end was good. Since this seems to be an ongoing issue, I quoted $235.47 for control board W11201274 replacement. Cx declined; ordrng 1 W11201274 (control board)"
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Ashburn, VA 20148
Ken M.
Job Details: 11/23/2022
Harness replaced and tested. All burners except the right front are working properly. Unit cannot tell that the right front burner is lit. Swapped the burner heads for the left front and right front and retested. Issue remains. Ordering ignitor.; ordrng 1 W11507531 (ignitor)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Saint Charles, MD 20603
Robert A.
Job Details: 11/23/2022
"Cx complaint that the unit is not filling fully with water and the cycles are not completing. I inspected the unit to confirm the complaint. I found error codes: f0e3 f7e4. Cx had a photo of f0e9 but it was not saved in the unit's memory. I ran a service cycle, all components passed with no issues. I calibrated the unit as well. At the moment the unit has no obvious issue with performance. The cx uses the 'extra power'.feature. I explained to the cx how a small amount of water is dispensed at the beginning of the cycle, the unit appears to start washing then later the remaining water is added. The cx now understands the functionality of the unit. The unit is working as designed. I collected the service call fee by CC. I quoted him for a control just in case he has more issues.; ordrng 1 W11419171 (control board 222.14)"
We serviced a
KITCHENAID FREEZER
Model KFIV29PCMS00
Near Chesterfield, VA 23832
Jerod R.
Job Details: 11/23/2022
replaced ordered parts and tested unit ois now fully functional
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM0
Near Enola, PA 17025
Fred G.
Job Details: 11/23/2022
"i was able to access unit and replace the sump assy, drain pump, and silverware basket as per previous visit. I also found unit was not plum to cabinet and not level. adjusted unit so now unit sits in there perfect. tested unit for leaks and found unit now checks good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Fallston, MD 21047
Eric W.
Job Details: 11/23/2022
7734078247 cx complant of unit stil dispencingwater when trying to get ice called tec line went trew unit with them inspected ui and found the black conector on ui at p5 was not atached to ui board tec line said to replace ui and found ice contaners in side bucke plastic broken making a big hole neeed ice contaner and ui; ordrng 1 W11129522 (ice-contnr) and 1 W11089931 (ui)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Wellsville, PA 17365
Sal R.
Job Details: 11/23/2022
"I was able to access and replace both parts. I then powered the unit back on and found that the control panel and a relay in the control clicked and blinked. I called WP tech line and was able to rule out the run motor, the drain pump, and DC circuts. Per WP Tech Line I am ordering 1 main wire Harness (W11344507). I have set a retun date for 12/1. please see SR #7735122651.; ordrng 1 LOOK (LOOK)"
We serviced a
JENN-AIR REFRIGERATOR
Model JS42PPDUDE01
Near Potomac, MD 20854
Julian H.
Job Details: 11/23/2022
2 YR WARRANTYCX complaint about after filter replacement inspected & found that filter wasnt all the way in did it properly & water started to work when I took filter out water started to pour out fast need a filter housing also lights are flickering this will be covered by scode S84638 per svc pointer w11606409; ordrng 1 WPW10121140 (housing) and 4 W11632139 (led lights 3 point)s
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Potomac, MD 20854
Roberto I.
Job Details: 11/23/2022
"CX complaint water leak with hot water cycle.Ran test mode, no errors. Tested inlet valve, found leak from hot side. Replaced dispenser assy with valve using pre id. Ran calibration, a test cycle and then a hot water cycle. The unit worked ok and didn't leak."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Newark, DE 19711
Alexander W.
Job Details: 11/23/2022
"Cx stated crack in tub inspected tested and verified cx complaint installed part per previous diag tested unit, unit is now operating as designed job is complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KUDF204KPA00
Near Germantown, MD 20876
Ricardo S.
Job Details: 11/23/2022
"Replaced gasket, Freezer door cks ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ASI2575GRS08
Near Silver Spring, MD 20902
Israel R.
Job Details: 11/23/2022
Installed control heater and harenss. Thawed the ice maker.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM704KPS0
Near Washington, DC 20002
Samuel R.
Job Details: 11/23/2022
cx complaint unit is not powering on.inspected unit and could cofirm cx complaint.tested unit and unit is getting 120.found therminal block and main harness to be bad.will need a new harness and block. W11573809 0 tribles W11330869 1 tribles; ordrng 1 W11330869 (harness) and 1 W11573809 (therminal block)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Chesapeake, VA 23322
Austin D.
Job Details: 11/23/2022
cx under impression unit is covered under warranty. advised them that the authorization we got three months ago is to old to use and will have to call back or pay out of pocket. cx decided to try and call manufacturer before moving forward with service.
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near ,
Brian R.
Job Details: 11/23/2022
came out to replace parts and took unit apart and found issue is belt was broke. did not have it on VS. cx upset as he said last guy didnt take unit apart just ran and looked over unit and said he will order parts needed. ordered belt and advised cx we will try and rush him back on the schedule for as soon as we can. he said last guy should come out that way he could see what he missed. office to schedule.; ordrng 1 661570V (Belt)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Alexandria, VA 22315
Christian C.
Job Details: 11/23/2022
Installed control and main harness. Set temps to recomended.
We serviced a
JENN-AIR RANGE
Model JDRP436HL01
Near Washington, DC 20002
Samuel R.
Job Details: 11/23/2022
cx coimplaint unit is not heating up temp.tested unit various times and unit would bever reach temp.unit will need a new temp sensor.aklso ordering control as it would flas lights on and off when unit is closwed.W11334164 1 tribles W10859573 16 tribles ; ordrng 1 W10859573 (temp sensor) and 1 W11334164 (control)
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Chevy Chase, MD 20815
Dustin F.
Job Details: 11/23/2022
"CX complaint: Control board warmer then should beInspected unit, could NOT confirm CX complaint. Control board felt good to the touch. Contacted WP TL to document, spoke to Rich, He agreed it was normal operation ESP after replacing the control to confirm."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Virginia Beach, VA 23454
Justin W.
Job Details: 11/23/2022
replaced control in rc. thawed evap. shop vac the water from drip tray in back of unit. reassembled unit after thawing evap. tested unit has good frost pattern and heater is working. unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Virginia Beach, VA 23451
Justin W.
Job Details: 11/23/2022
cx complaint unit shuts off randomly. checked unit to find failure is in the controls. ordering controls for the repair.; ordrng 1 W10830278 (power board) and 1 W10843055 (main control) and 1 W10830288 (led board) and 1 W11387386 (ui)
We serviced a
WHIRLPOOL DBL WALL OVEN
Model WOD51EC0HS20
Near Ashburn, VA 20148
Ken M.
Job Details: 11/23/2022
Customer complaint is that the upper oven inner glass panel shattered during a self clean cycle. Unit needs a new inner glass panel.; ordrng 1 WPW10618107 (glass-door)
We serviced a
ROPER DRYER
Model RED4640YQ0
Near Richmond, VA 23224
Jonathon C.
Job Details: 11/23/2022
"cx complaint, no heat. replaced TCO and element. tested unit, issue persists, tested timer, found fimer bad. ordering timer. resched for 12/6; ordrng 1 W11043389 (timer)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Newport News, VA 23602
Carl A.
Job Details: 11/23/2022
replaced all parts tested unit works as designed
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Woodstock, MD 21163
Brian R.
Job Details: 11/23/2022
cx complaint is unit leaks water in and after a few days has a good pubble in unit. says he has to turn hot water off and it stopps. found code F8E1 F8E3. testeed and checked unit. ran through tests. unit has slow leak on hot side. replaced both valves and tested again. water is help back and you cant hear the valve leaking. unit now checks. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Abingdon, MD 21009
Neil H.
Job Details: 11/23/2022
7735119780THE DOOR SWITCH CAME OUT AND WAS BROKEN I LOOKED AND NOTICED THE WIRES WHERE BACK AND NO ROOM TO COME OUT FURTHER CALLED TECH LINE EXPLAINED AND SENT PIC UNIT NON REPAIRABLE.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Highland Springs, VA 23075
Carl A.
Job Details: 11/23/2022
call office spoke with ML about the address for this cx waas wrong; saved tckt
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Crofton, MD 21114
Alexander D.
Job Details: 11/23/2022
"cx complaint received notice saying unit needs service. inspected unit and verified complaint. serial# in range of service pointer for heater replacement. bushings on old heater still in tact and no signs unit has leaked. replaced heater. tested unit, no leaks. unit is now working properly"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW2
Near Virginia Beach, VA 23462
Justin W.
Job Details: 11/23/2022
arrived to find cx has EPP through lowes. advised she would have to contact lowes to have us dispatched under contract; ordrng 1 look (look)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV08
Near Locust Grove, VA 22508
Tanner B.
Job Details: 11/23/2022
installed new control and fc thermisitor after clearing ice.. fan and heater working
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Bethesda, MD 20817
Dustin F.
Job Details: 11/23/2022
"Cx complaint: Screeching when changing cyclesInspected unit, confirmed complaint. Pulled shield off and the splutch just fell off. the nut had fallen off somewhere. replaced the splutch and put unit back together. Ran test mode and confirmed no codes, unit working as intended."
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS01
Near Alexandria, VA 22312
Lloyd B.
Job Details: 11/23/2022
"CX complained the unit would at times, not shut off. Could not duplicate the problem and there is no error codes. Installed new console and control and cx will continue to use. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADW7
Near Portsmouth, VA 23703
Anthony D.
Job Details: 11/23/2022
cx complaint control panel does not work checked unit to fin unit has proper voltage coming from outlet to control but control not responsive also notice that control had evidence of bugs cx stated that they had bug problem about a year ago but its been resolved quoted cx $120 service call $110 labor $151.28 parts $15 shipping $9.08 tax totaling $405.36 cx agreed and paid in full replaced conrtrol tested unit is working as designed
We serviced a
JENNAIR DISHWASHER
Model JDTSS246GP0
Near Richmond, VA 23220
Jonathon C.
Job Details: 11/23/2022
"cx complaint, lights on console defective. inspected unit, verified complaint. ordering console. unable to reschedule.; ordrng 1 W11302461 (console)"
We serviced a
WHIRLPOOL OVEN
Model WOS11EM4EB02
Near Silver Spring, MD 20904
Israel R.
Job Details: 11/23/2022
Installed n ew control panel and tested. Unit is back to normal operations.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Richmond, VA 23233
Thomas B.
Job Details: 11/23/2022
Cx complaint unit is not working properly inspected unit found unit is not leveled causing tidal wave effect raised unit and tested for proper use unit now functions normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Winchester, VA 22602
Ezra M.
Job Details: 11/23/2022
"limited ice, ice maker not responding to test button. replaced ice maker, tested, cycled and filled normally."
We serviced a
MAYTAG DRYER
Model MEDB835DW3
Near Upper Marlboro, MD 20774
Shane B.
Job Details: 11/23/2022
"cx complaint is the drum not turning with a load in the unit. cx said if just 1 or 2 peices of light clothing are in or drum is empty it spins. checked for codes and found F3E2, F2E1, F4E4, F4E3. tested unit. basket spun empty. cx only had dry clothes on hand which were not heavy enough to replicate issue. unit is making a rattling noise and a screaching nose. belt is slipping on drum and idler is bad. all rollers spin freely. motor findings are 2ohms at board. 1-6ohms is in spec. moisture sensor is working, cx said unit has not been shutting off to soon. replaced belt and idler pulley. unit is working as designed.; ordrng 1 W10837240 (idler pulley), used 1 W10837240 (idler pulley) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Bethesda, MD 20814
Roberto I.
Job Details: 11/23/2022
"Cx complaint randomly wet clotws at the end of the cycle. Ran test mode, no errors. Ran a full test cycle, the unit worked fine and the spin at the end was good. Since this seems to be an ongoing issue, I quoted $235.47 for control board W11201274 replacement. Cx declined; ordrng 1 W11201274 (control board)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Phoenix, MD 21131
Eric W.
Job Details: 11/23/2022
cx complaint was water pressure was low we replaced the water valve and tested the unit there was no leaks everything was working great
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WML55011HS4
Near Dallastown, PA 17313
Bernard M.
Job Details: 11/23/2022
"Replaced all parts, all buttons now function when pressed. Unit checks good"
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Stevensville, MD 21666
Andrew H.
Job Details: 11/23/2022
Cx complaint is unit is not drying. Found loose L2 connector at temperature toggle switch on console. Unit is now working properly.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Glen Allen, VA 23059
Thomas B.
Job Details: 11/23/2022
Cx complaint unit is not working properly inspected unit removed and replaced the heating element per service pointer tested and inspected for proper use unit now functions normally
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Severn, MD 21144
Emmanuel R.
Job Details: 11/23/2022
"Cs unit is not making ice, confirmed complaint. Found error code E5 Ice maker thermistor isbad. Ice storage temperaturesatisfied but ice mold in frozenstate too long. Possible ice moldthermistor issue. Ordering icemaker.; ordrng 1 W11579560 (icemaker)"
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EHL02
Near Leesburg, VA 20176
Ken M.
Job Details: 11/23/2022
Customer complaint is that the unit had been running noisy and does not seem to be cooling properly. RC evap thernistor is registering as shorted and there is evidence of ice build up. Ordering RC evap cover and control set. Requesting 2 labor count for breakdown and thawing.; ordrng 1 W11395641 (evap cover - rc) and 1 W11533211 (control set)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Richmond, VA 23223
Jonathon C.
Job Details: 11/23/2022
"cx complaint, unit wobbly. replaced parts per prior diag. unit no more wobbly. tested unit, unit working as designed. found capacitor leaking oil, likely to fail entirely. ordering capacitor. part SO unable to resched.; ordrng 1 W11395618 (cap)"
We serviced a
MAYTAG DRYER
Model MEDB766FW0
Near Newark, DE 19711
Alexander W.
Job Details: 11/23/2022
Cx stated unit not turning on and no sound inspected tested and verified cx complaint found F2E1 error code and speaker within unit defective replaced console and tested unit unit is now operating as designed job is complete.
We serviced a
WHIRLPOOL OVEN
Model WFE550S0HZ1
Near Fairfax, VA 22030
Carl R.
Job Details: 11/23/2022
Duplicate ticket. Was completed by previous tech.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Virginia Beach, VA 23451
Justin W.
Job Details: 11/23/2022
cx complaint unit shuts off randomly. checked unit to find failure is in the controls. ordering controls for the repair.; ordrng 1 W10830278 (power board) and 1 W10843055 (main control) and 1 W10830288 (led board) and 1 W11387386 (ui)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Hanover, PA 17331
Sal R.
Job Details: 11/23/2022
"CX complai t was that the utni was not producing ice and when it did that the icemaker would have water run out of it. I was able to access diag and ran test 56,57,45,and 36. I found that there are no stored errors in 56(E0). I also found the icemaker to harvest and the valve to open and fill the icemaker with out leak. Icebox fan motor is opperating as designed.. I inspected the pantry UI and and no sigs of water or corrosion . I could not recreat a leak. I did secure the face of the upper FC draw for CX as it kept coming off. Unit test good."
We serviced a
WHIRLPOOL OVEN
Model n/a
Near Warrenton, VA 20186
Tanner B.
Job Details: 11/23/2022
"CX getting new oven , needs lp conversion. but no model or serial .."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKT0
Near Middletown, DE 19709
Frederick R.
Job Details: 11/23/2022
CX complaint is DW F8E4 error code. Inspected/tested and found 2 issues. Unit wa leaning about 3/4 forward from install and also inlet valve was dripping into tray. Tiaghtened valve and releveled DW. Unit is now working properly. Job is complete