Service History 740 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW01

Near Leesburg, Virginia 20176

Ken M.

Job Details: 02/01/2023

Customer complaint is that the unit hammers when dispensing water. Customer stated that the issue started after filter replacement. Confirmed the filter is fully seated and is not an off brand filter. Filter ejected and the issue stopped. Unit needs a new filter head.; ordrng 1 W11162041 (housing)

We serviced a

MAYTAG DRYER

Model MED7230HC2

Near Myrtle Beach, South Carolina 29579

Paul F.

Job Details: 02/01/2023

Customers complaint is when the customer goes to use the unit sometimes they cannot turn it on. They have to unplug it and plug it back in to get it to work again. When I was there it ran fine witrh no issues. Ordering the main control.; ordrng 1 W11618917 (control)

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Chambersburg, Pennsylvania 17202

Andrew S.

Job Details: 02/01/2023

Cx complaint is that the unit is not filling with water. Upon arrival I found that the unit had an F8E1. I then ran the diag test and found that the unit is getting enough water flow. I found that the valve is also leaking when the unit is not running. I am ordering the valve and control. Please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 W11556725 (COntrol) and 1 W11396714 (Valve Housing)

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPA01

Near Williamsburg, Virginia 23185

Lucas R.

Job Details: 02/01/2023

"arrived no answer at door, called cx rescheduled for fri. request am appt.; schdld next appmnt for 2/3 FRI am"

We serviced a

KITCHENAID OVEN

Model KODE900HSS00

Near Ashburn, Virginia 20147

Ken M.

Job Details: 02/01/2023

Customer complaint is that the unit is giving error codes. Checked for stored error codes and found F6E9(Lost Communication - Lower Oven). Found no loose connections. Ordering oven controls and console.; ordrng 2 W11294388 (cntrl-elec)s and 1 W11399172 (console) and 1 look (look)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF590SAJM0

Near Leesburg, Virginia 20175

Ken M.

Job Details: 02/01/2023

"Customer complaint is that the lock tab to secure the dispenser lid has broken again. Visual inspection confirmed issue. Spoke with customer to determine how they are using the lid and determined that the customer is not touching the lock tab, part is breaking on its own. The entire dispenser assembly has been replaced before. Upper rack is not making contact with the dispenser assembly. Found 3 of the prior lock tabs sitting in the top of the filter. Found no damage to the tabs, tabs had popped out of position. Was able to reseat one of the tabs into the current lid and it is currently working. Contacted tech support with findings. Tech support has no recommendations at this time.; ordrng 1 look (look)"

We serviced a

WHIRLPOOL OVEN

Model WFE320M0JS3

Near Grasonville, Maryland 21638

Dustin F.

Job Details: 02/01/2023

"CX complaint: Issue with Oven holding and keeping temp when bakingInspected unit, confirmed CX complaint. Found oven Gasket had a hole and wasnt seating properly on unit. also found evidence of heat expansion on labels on door at exact same spot the gasket is torn. Ordering door gasket. also replaced oven sensor, old sensor was NOT changing resistance with the current oven temp. read 1.07 at room and at 400 was reading 1.3k; ordrng 1 WPW10129032 (Gasket/Seal)"

We serviced a

MAYTAG WASHER

Model MVWB855DW0

Near Mount Airy, Maryland 21771

Bernard M.

Job Details: 02/01/2023

"Attempted to remove washplate and found the screw to worn. The socket won't stay on to remove. The screw is seized onto basket/ tub. Ordering tub and basket assembly and parts. Repair will need 2 call count with 2 tech to help lift tub,basket and gear case out of cabinet. Basket and tub should be directly shipped to cx address. Once all approved and cx receives parts, they'll contact office to set up return; ordrng 1 W10811960 (basket) and 1 W10752187 (screw) and 1 W10512164 (tub) and 1 W10909670 (spanner nut) and 1 WPW10109200 (nut) and 1 W10597575 (pump hood)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Enola, Pennsylvania 17025

Fred G.

Job Details: 02/01/2023

"cx complaint unit is not producing ice. inspected unit and found about 20-25 cubes since last out to install ice maker. I also found ice maker was emtpy and there was small ice cubes hanging on to the front of IM. i took a FC temp and found -5 with thermal cuppler. took a ice box temp and found 13 degrees. test 56 shows E5. test 58 showed 01. test 57 i found IM did harvest and finish test. test 45 I found water dispensed to IM. test 36 I found icebox fan came on and felt strong. called TL ran test 15 and found 02, test 36 with TL and fan never came on. TL recommended replacing the ice box fan and duel water valve. i also found FC door switch was faulty. was able to remove it. unit needs ice box fan, triple valve and FC door switch. once parts are in please call cx to sched; ordrng 1 W10846539 (evaporator fan blade) and 1 W11579561 (triple valve) and 1 W11396033 (door switch)"

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Mechanicsburg, Pennsylvania 17050

Fred G.

Job Details: 02/01/2023

"cx complaint unit stops during wash cycle and does not go through the rinse cycle. inspected unit and entered diag and found f8e1. i found drain hose is laying on floor. unit is not going to fill and finish cycle due to the unit self siphoning. ran auto test and found unit did finish without issue. unit drain set up needs to be at a min of 39 inches from floor. i did find unit has drive pulley and belt wear. i replace both with van stock. once drain hose is fixed unit will check good.; ordrng 1 W11239857 (belt (FG VS)) and 1 W10721967 (drive pulley (FG VS)), used 1 W11239857 (belt), and 1 w10721967 (drive pulley) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Aberdeen, Maryland 21001

Neil H.

Job Details: 02/01/2023

ORDERING NEW I/M NEEDED LEAKING FROM UNDERNETH AND MAKING ICE MAKER JAM; ordrng 1 WPW10300024 (icemaker) and 1 WPW10287601 (seal)

We serviced a

WHIRLPOOL WASHER

Model MVW4505MW0

Near Mount Wolf, Pennsylvania 17347

Sal R.

Job Details: 02/01/2023

"CX compliant is that the utni is not completing a wash cycle., I found that the harness at the connector to the Run Cap is severed. i am ordering 1 lower harness and will use Run Cap on return visit. Please see SDQ'pic's . Once the part is avalible, please have someone form the office call to set a return visit.; ordrng 1 W11643701 (lower harness)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Dagsboro, Delaware 19939

Michael E.

Job Details: 02/01/2023

"CX complaint: not spinning clothes out and control intermitantly unresponsive. Tested and verified complaint. F2E1, F7E1 error codes. CX has been able to get unit working by resetting via unplugging unit. Motor makes loud hum but not turning. Ordering capacitor and control. On return visit, replace both parts to be safe. Scheduled return visit for 2/8 any time; ordrng 1 W11158830 (capacitor) and 1 W11170319 (cntrl-elec)"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near Millsboro, Delaware 19966

Michael E.

Job Details: 02/01/2023

CX complaint: unit leaking gas. Tested and verified complaint. I was detecting the leak at the regulator and oven valve. I was not successful in isolating which of these is leaking. Ordering regulator and oven valve. Cannot reschedule due to SO part. Called WP safety to document. SR7735603795; ordrng 1 W11590292 (regulator) and 1 W11590251 (oven valve)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Millsboro, Delaware 19966

Michael E.

Job Details: 02/01/2023

Reploaced the IB fan and inlet tube heater as per previoius diagnosis. The evap harness was not the pert intended. Ordering RC evap fan and also adding control to order just in case. Cannot reschedule due to AIG; ordrng 1 W11033168 (harns-wire) and 1 W10843055 (control)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF305ESS00

Near Upper Marlboro, Maryland 20772

Shane B.

Job Details: 02/01/2023

cx complaint is the IM constantly making ice causing it to overfill the bin and spill everywhere. cx also has water leaking downstairs below the unit. i found IM bin full and arm up. pulled unit out to inspect. found no signs of a leak behind unit. took pictures. cx also said unit has not told her to order or replace filter is over 8 months. ordering control baord and IM for return visit.; ordrng 1 W10884390 (icemaker) and 1 W10860447 (cntrl-elec)

We serviced a

JENN-AIR REFRIGERATOR

Model JB36NXFXLE01

Near Easton, Maryland 21601

Dustin F.

Job Details: 02/01/2023

"CX complaint: fridge damagedInspected unit, confirmed CX complaint. Hinge busted and Cabinet bent and warped. Contacted WP to report the damage. Spoke to Bruce, he documented damages and gave me. Advised CX to contact WP CS in reference. I tapped the door to the cabinet to try and hold it. when i went to check MS the Door almost feel off. Bruce advised me to tape unit shut.Was able to pull MS off sticker on back of unit.; ordrng 1 Look (LOOK)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Dale City, Virginia 22193

Robert W.

Job Details: 02/01/2023

CX Complaint is the unit isnt starting. Inspected unit and found none of the display buttons working except cancel. Pulled door apart and found the bracket holding Control has failed and is keeping unit from working temp fixed unit and ran diag cycle and unit is working. Ordering Console Button and guide.; ordrng 1 WPW10733627 (Console) and 1 W10849355 (Botton) and 1 W10839423 (Guide)

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW1

Near Baltimore, Maryland 21202

Shane M.

Job Details: 02/01/2023

unit OOW but cx has extended warranty MANDATORY to have suspension on return visit. W11217817; ordrng 1 W11217817 (suspension)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Mount Wolf, Pennsylvania 17347

Sal R.

Job Details: 02/01/2023

"CX complaint is that the unit will not riunn. I found the unti to be unplugged. I plugged the unit in and found it attempted tol start. The compressor has failed. I spoke to DB and explained my findiongd. I am ordering 1 comporessor, 1 drier filter , and 3 access valves . I spoke to parts ordering and a return has been set for 2/9/23 . Return visit will need to be 2 call counted due to compressor and filter replacment .; ordrng 1 W11574734 (compressror 100 @ tribs) and 1 W11109499 (drier filter) and 3 W11506635 (Access Valve)s and 1 2callcount (2 call count)"

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Cross Junction, Virginia 22625

Ezra M.

Job Details: 02/01/2023

"not dispensing softener. verified drawer and housing failing, and need to be replaced.; ordrng 1 W11127357 (housing) and 1 W11127356 (drawer)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Hedgesville, West Virginia 25427

Ricky E.

Job Details: 02/01/2023

reordering evap; ordrng 1 W10836706 (evaporator)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Waterford, Virginia 20197

Ken M.

Job Details: 02/01/2023

"Customer complaint is that the unit is not washing properly, left detergent on the bottom of the tub. Ran test cycle and found error codes 10-2 and 5-1. Unit fills properly and the wash motor runs, but the wash arms are not turning. Wash motor is not generating enough pressure. Unit needs a new sump assembly. Ordering control and vent assembly to address 10-2 error code.; ordrng 1 W11416362 (sump assy) and 1 W11410066 (control) and 1 W11416460 (vent) and 1 W11545539 (vent gasket)"

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW4

Near Martinsburg, West Virginia 25404

Ricky E.

Job Details: 02/01/2023

customer stated that the unit wasnt filling... windings at the water valve test inrange... unit will need the control; ordrng 1 w11603811 (control) and 1 W11210463 (valve)

We serviced a

WHIRLPOOL RANGE

Model WFC315S0JB3

Near Virginia Beach, Virginia 23452

Carl A.

Job Details: 02/01/2023

"cx complaint of light in cavity not going off and unit not heating pass 100 degrees, checked unit to find the the broil element was warm even though the cx has not use the uint today found that board has stuck relay ordering parts needed for repairs,advise cx to leave unit off at breaker unless cooking; ordrng 1 W11594225 (Control, Electronic (lcx) (black)) and 1 WPW10181986 (Temperature Sensor) and 1 WP9757262 (swtch-lite)"

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Easton, Maryland 21601

Dustin F.

Job Details: 02/01/2023

"CX complaint: Sometimes water left over and stops during some cycles randomly. has to power unit off to work it.Inspected unit, found f8E1 code, tested valves and they were good and made sure pressure hose was clear and it was. Ordering Control and BOTH valves; ordrng 1 W11550649 (ACU) and 1 W11316255 (valve) and 1 W11316256 (Valve)"

We serviced a

KITCHENAID OVEN

Model KOST100ESS20

Near Easton, Maryland 21601

Dustin F.

Job Details: 02/01/2023

"CX complaint: Not heating since installInspected unit, found L1 had separated inside junction box. used wire nut and electric tape to resecure. tested unit, unit working as intended.; ordrng 1 Look (Look)"

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Virginia Beach, Virginia 23453

Branden R.

Job Details: 02/01/2023

"cx complaint unit wont drain , checked uint and found in test mode unit runs good , added 3 wet towels and found when in a drain and spin unit wont go passed sensing and staying barely tumbling , when unit has no load and in a drain and spin unit spinning out like designed , found trying to go into high spin to fast causing unit to think its over loaded ordering motor stator and control all to be replaced togeather for proper repair .; ordrng 1 W11550649 (acu) and 1 W11314661 (stator) and 1 W11557803 (rotor)"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Martinsburg, West Virginia 25404

Ricky E.

Job Details: 02/01/2023

"customer statwd that the unit wasnt unlocking.. fnd units ui nonfunctional.. verified power to the control, ui not functioning... need parts...; ordrng 1 w11478519 (ui)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Portsmouth, Virginia 23704

Austin D.

Job Details: 02/01/2023

cx complaint the unit is not allowing the unit to dispense ice but it is making ice. checked the unit and found that the auger motor is spinning but with any weight it slips and stops spinning the container; ordrng 1 W11202789 (auger motor) and 1 WP2220458 (coupler) and 1 WPW10258544 (shaft) and 1 W10852956 (spring) and 1 W11347840 (ice container)

We serviced a

MAYTAG WASHER

Model MVWP576KW1

Near Chesapeake, Virginia 23325

Justin W.

Job Details: 02/01/2023

cx needs to get pop prior to repairing unit to put in warranty.; ordrng 1 look (look)

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BB2

Near Camp Hill, Pennsylvania 17011

Fred G.

Job Details: 02/01/2023

cx complaint unit wont bake. inspected unit and found bake ignitor is faulty. tested for voltage to ignitor and found 123.4vac. ordering bake ignitor and 2 mounting screws. please call cx and set up a return visit once parts are in.; ordrng 1 W11176454 (igntr-oven) and 2 98005659 (screw)s

We serviced a

KITCHENAID RANGE

Model KSGG700ESS3

Near York, Pennsylvania 17406

Sal R.

Job Details: 02/01/2023

"CX complaint was that the front L&R burners would not light. I was able to access and replace the seperators and unit test good. CX also complaint was that the cooling fan was loud. I found the the fan is making a rattling sound. I am ordering 1 cooling fan motor (W11107275). Once the contract is apoorved, please have someone form the office call to set a retun date.; ordrng 1 W11107275 (cooling fan motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Hanover, Pennsylvania 17331

Andrew S.

Job Details: 02/01/2023

Cx complaint is that the top light was flickering and is now dim. Upon arrival I verified that the other lights are functioning as intended. I am ordering the LED Module. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11527432 (LED Module)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Lewisberry, Pennsylvania 17339

Fred G.

Job Details: 02/01/2023

"cx complaint unit is leaving clothes wet at the end of cycle. inpected unit and entered diag and found 0 saved error codes. ran auto test and found when the unit went to agitate the motor just hummed. lifted unit and tested capacitor and found it to be showing open. replaced capacitor with van stock and retested unit. unit now checks good.; ordrng 1 W11395618 (capacitor (FG VS)), used 1 W11395618 (capacitor) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE334DSS0

Near Lewes, Delaware 19958

Michael E.

Job Details: 02/01/2023

"CX complaint: fog horn sound. Tested and verified complaint. I found the sound is coming from the drain pump. Ordering drain pump. CX paid for service, S&H and part. Cannot reschedule due to NW part. CX will owe 110.00 for labor on return visit.; ordrng 1 WPW10531320 (drain pump)"

We serviced a

WHIRLPOOL DRYER

Model LER4634JQ1

Near Stephens City, Virginia 22655

Ezra M.

Job Details: 02/01/2023

"installed parts, also found lint screen failing, allowing lint to pass . ordering lint screen.; ordrng 1 339392V (screen)"

We serviced a

WHIRLPOOL DRYER

Model WED6120HW2

Near Windsor, Pennsylvania 17366

Sal R.

Job Details: 02/01/2023

CX compliant is that the unit shuts down after several mins . I found that the unit needs a moisture harness as well as a new housing (W11086603). I amalso ordering 2 sensores (WP3387223). i have set a retun date for 2/6/23; ordrng 2 WP3387223 (sensor 29@ tribs)s and 1 W11086603 (hausing 13@ tribs)

We serviced a

UNKNOWN RANGE

Model UMV1170LB00

Near Red Lion, Pennsylvania 17356

Drew B.

Job Details: 02/01/2023

replaced all parts an d tested still making loud chattering noise. and cuts out they will need another control being spoken to MR about repair finding all proper 120 and the relay is making the chattering and call cx to reschd when control in.; ordrng 1 W11552018 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near York, Pennsylvania 17402

Drew B.

Job Details: 02/01/2023

"arrived at cx house again and checked over mutple thing the internal temp in the rc was reading around 40 degrees, and the freezer with thermal couplng in between items was reading 15 degrees, they had no food spoil yet though no signs of a leak.. called whirlpool techline spoke to AndY WANTED TO REPLACED SUCTION LINE to the ocmpressor all again being the equalization not getting there and taking way to look indicating a possible restrcition andy..cx is callling wp about exchange but will oder and proceed; ordrng 1 W11578047 (suction line) and 1 3count (3 count) and 1 sstech (ss tech) and 1 LOOK (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Ruckersville, Virginia 22968

Eric F.

Job Details: 02/01/2023

"Confirmed cx complaint unit not making ice. Checked ice maker, found E2 error code. Ordering ice maker.; ordrng 1 W11579560 (Ice Maker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM06

Near Waynesboro, Virginia 22980

Danny R.

Job Details: 02/01/2023

i found unit to have miss formes freezer door gasket dorsnt stay cuasing frost build up that is making unit not cool well ordering door; ordrng 1 W10638683 (freezer door)

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS3

Near York Springs, Pennsylvania 17372

Andrew S.

Job Details: 02/01/2023

Cx complaint is that the control is not coming on. Upon arrival I found that the burners are heating up but the control panel is not reacting to any inputs. I also found when I opened the oven door that the unit has an infestation of Roaches. I informed the cx that the area around the unit will need treated by a professional exterminator and that we will need proof before servicing the unit.; ordrng 1 W11567368 (Control)

We serviced a

MAYTAG WASHER

Model MVWB865GW1

Near Dallastown, Pennsylvania 17313

Drew B.

Job Details: 02/01/2023

cx complaint that unit is brken on the left side of the hinge on the left side at the hinge impeding the closure of the lid. the new lid was already broken and will need to re order lid again.; ordrng 1 w11259006 (lid)

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Biglerville, Pennsylvania 17307

Andrew S.

Job Details: 02/01/2023

Cx complaint is that the washer will not finish cycles. Upon arrival I found that the unit had an F8E1. I then ran the diag test and found that the cold is not dispensing much. I removed the hose and found that the valve is functional. i am ordering the valve. please contact cx when the part is available to schedule the return visit.; ordrng 1 W11210463 (Valve)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Front Royal, Virginia 22630

Ezra M.

Job Details: 02/01/2023

"not heating, storing error f7e1, ran diag cycle, still no heat. ordering control and heater.; ordrng 1 W10518394 (heater) and 1 W11306302 (cntrl-elec)"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Charles Town, West Virginia 25414

Ricky E.

Job Details: 02/01/2023

"customer stated that the unit wasnt drying. tested all t-stats and the thermal fuse.. all tested as good.. plugged unit in and the unit heated.. the drum wasnt turning.. fnd faulty belt.. need parts..; ordrng 1 279827 (motor!dryer) and 1 341241 (belt,drive) and 1 WP691366 (pulley-idr)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM0B

Near ,

Daniel J.

Job Details: 02/01/2023

new home just moved in fridge no cool and complaint of clicking throughout the day removed back panel checked connections of start device and compressor removed evap no frost build or signs of moisture ordering start device cap and compressor with couplers and uv dryer; ordrng 1 W11580057 (compressor) and 1 W11504415 (coupler 1) and 1 W11504431 (couipler) and 1 WPW10662129 (cap) and 1 W11547180 (relay) and 1 WPW10143759 (dryer)

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Annandale, Virginia 22003

Leon

Job Details: 02/01/2023

cx complaint is unit wouldnt cut back on confirmed complaint pulled unit out to check for v seen the terminal block was fried ordering parts to replaced and fix unit cx will buy the power cord; ordrng 1 WP3397659 (Terminal Block) and 1 W11164044 (wire harness) and 1 279318 (Terminal Block Wire Set)

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Owings, Maryland 20736

Shane B.

Job Details: 02/01/2023

"installed all ordered parts and restored power. tried running service cycle but it would just shut off. started a normal wash cycle and unit filled. unit makes a buzzing noise from wash motor but no water is being pumped. after a couple minutes the wash motor ran and sprayed water for 10 seconds or so then went back to buzzing. cancelled cycle, unit drained properly. checked for codes and found F7E1 single speed wash motor failure saved. ordering sump assembly. schedule when available.; ordrng 1 W11416363 (sump assembly)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SMHZ00

Near Murrells Inlet, South Carolina 29576

Paul F.

Job Details: 02/01/2023

Customers complaint is milk is spoiling within a few days of buying it. Current temps check fine in the fridge in fact it was a little too cold since she turned the setting colder since shes been having issues. I cleaned here coils underneathand I want to order data loggers to monitor the fridge over time and get a more certain diagnosis.; ordrng 2 Data loggers

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPS01

Near Murrells Inlet, South Carolina 29576

Paul F.

Job Details: 02/01/2023

Customers complaint is unit not making ice. Found the recirc pump is bad. NTO parts.; ordrng 1 W11542867 (recirculation pump)

We serviced a

WHIRLPOOL DRYER

Model MED7230HW1

Near New Castle, Delaware 19720

Taylor F.

Job Details: 02/01/2023

"Cx complaint is unit not starting. Tested inspoected and verifed complaint. Found the belt to be defective. Replaced belt and unit is now working as designed. Job is complete. Cx paid in full by CC.; ordrng 1 661570V (belt TF VAN STOCK), used 1 661570V (belt TF VAN STOCK) from stock"

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS01

Near Dover, Delaware 19901

Taylor F.

Job Details: 02/01/2023

"Cx complaint is unit not heating properly an dlight staying on in the upper oven. Tested inspected and verfied complaint. Found the latch to be defective on the upper oven causing control to think the door is open. Ordering latch, cannot reschedule at this time.; ordrng 1 W11166856 (latch-door)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Staunton, Virginia 24401

Danny R.

Job Details: 02/01/2023

unit is missimh auger parts ordering spring holder and coupling; ordrng 1 WP2220458 (coupling augar motor) and 1 W10852956 (spring) and 1 WP2198628 (seal) and 1 W10293211 (mounting plate)

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Hampton, Virginia 23663

Carl A.

Job Details: 02/01/2023

cx compliant of unit not turning on checked unit to find ui board has failed ordering parts needed for repairs; ordrng 1 W11478519 (Control Panel Console)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHV00

Near Conway, South Carolina 29527

Jason T.

Job Details: 02/01/2023

"Cx complaint, no freezer led light, top left fridge led not working, found led shorted. Installed Qty 2 led module to complete the repair, verified all led functions for proper operation. Technical Service Pointer #: W11460554 S-Code # S191AQ; ordrng 2 W11601310 (LED-MODULE JT VS)s and 1 LOOK (LOOK), used 2 W11601310 (LED-MODULE) from stock"

We serviced a

KITCHENAID FREEZER

Model KRFF507HPS00

Near North Myrtle Beach, South Carolina 29582

Paul F.

Job Details: 02/01/2023

Customers complaint is LED keep going out even after they have been repaired. NTO new style LED modules.; ordrng 10 W11601311 (LED module)s and 1 W11205082 (led modules with harness)

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Bladensburg, Maryland 20710

Samuel R.

Job Details: 02/01/2023

cx complaint unit glass top shattered.inspected uit and found no signs of misuse.further inspection found glass faild from heat stress on left side.unit will need a new cook top.called office to reschedule W11178791 16 tribles; ordrng 1 W11178791 (cook top)

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Lancaster, Pennsylvania 17603

Justin L.

Job Details: 02/01/2023

As per previous visit was able to access unit and replace part. During testing found shorted lid lock. Ordering lid lock and setting return for Mon 2/6/23; ordrng 1 WPW10482836 (lid lock)

We serviced a

WHIRLPOOL WASHER

Model WFW6620HW0

Near Chesapeake, Virginia 23323

Zachery R.

Job Details: 02/01/2023

"cx complaint unit displaying loc even after holding loc button for 3 seconds, verified issue. acu receiving 122vac, hmi receiving 12.32vdc. put test into test mode, hmi then unlocked. started consumer cycle with normal sized load, unit rocking around. unit is leveled, damoers have been replaced ,ordering acu, springs, and hmi to complete repair. advised cx she will be contacted for return visit.; ordrng 1 W11319991 (hmi) and 1 W11322905 (acu) and 2 W11314394 (spring)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Franklin, Virginia 23851

Zachery R.

Job Details: 02/01/2023

"upon arrival no answer at door, called office, was advised to wait until 12:05 PM, waited my 10, left ty card on door"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS

Near Charlottesville, Virginia 22901

Danny R.

Job Details: 02/01/2023

found warming draw out of placew and door seal off reinstaLLED both checksok

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Upper Marlboro, Maryland 20772

Shane B.

Job Details: 02/01/2023

arrived and replaced heater. unit has been leaking. found water stains behind the unit. cx said it has been leaking for weeks and has damaged the floor below the unit. replaced heater with preIDed part. tested unit for cx. unit completed service cycle with no leaks or errors. unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW0

Near Hampton, Virginia 23666

Orbie

Job Details: 02/01/2023

"cx complaint unit vibrating and filling while draining. checked unit found F8E3 F0E2. cleared pressure hose from debris, pulled hub and checked all suspension which were good, narrowed down issue to faulty gearcase hub causing excessive vibration. cx paid service call but will call back if he goes forward with repair as unsure if repair or replace. accidentially charged CX full amount (514.60) when only ment to charge ($120)."

We serviced a

WHIRLPOOL DRYER

Model WED5100HW1

Near Newport News, Virginia 23608

Orbie

Job Details: 02/01/2023

cx complaint unit making strange noise. checked unit verified cx complaint. pulled unit apart to find worn rollers. replaced rollers working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Newport News, Virginia 23602

Orbie

Job Details: 02/01/2023

installed control and dispenser in. tested unit working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Virginia Beach, Virginia 23455

Carl A.

Job Details: 02/01/2023

"cx complaint of unit not making ice called techline spoke with Robert temp reading -5 in freezer tested harvest would not harvest checked connector on freezer side have 122 vac advise to replace icemaker ,tested all componets through tested mode, and tested ice maker by itself works as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHV08

Near Portsmouth, Virginia 23701

Justin W.

Job Details: 02/01/2023

arrived to find no answer. called cx using vonage app at 7:09 cx answererd phone and started yelling at me said she did not want service. she then came to door waved me up from my vehicle and preceded to berate me and tell me never to come back. cx is very disrespectful. she stated i called to early with my automatic call ahead a little after 6:30. she said you came to early i do not work this early.

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL03

Near Falls Church, Virginia 22043

Lloyd B.

Job Details: 02/01/2023

Cx complained the unit made noise. Cx showed a video of noise and it is water hitting the heater during defrost. Made sure there was no excess frost buildup on either evap but the noise is normal. Cx instruct. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Elizabethtown, Pennsylvania 17022

Justin L.

Job Details: 02/01/2023

Cx complaint unit not powering on. Was able to access unit and verify m/s. Checked incoming power at terminal and found 120.6VAC. Checked voltage from control to UI and found voltage but no response. Replaced UI with pre-id and tested unit now checks good no further work needed.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HW06

Near Middletown, Pennsylvania 17057

Justin L.

Job Details: 02/01/2023

Cx complaint unit not displaying. Was able to access unit and found no continuity in fuse. Replaced fuse and display came on as lines only. Replaced User interface and unit now operates as designed no further work needed.

We serviced a

JENN-AIR RANGE

Model JES8850CAS02

Near Glenville, Pennsylvania 17329

Drew B.

Job Details: 02/01/2023

repalced both parts unit was heating up and working checks good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS01

Near Lorton, Virginia 22079

Demonte S.

Job Details: 02/01/2023

Installed Evaporator Cover. Unit is starting to Cool. Unit is working as Designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Glen Burnie, Maryland 21060

Andrew H.

Job Details: 02/01/2023

I replaced door and nameplate. Tested units not working properly.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Shrewsbury, Pennsylvania 17361

Drew B.

Job Details: 02/01/2023

replaced lower door seal while running for 10 so mins after and service test no leaks present and appears to be resolved todat @apt.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF505ESS01

Near New Freedom, Pennsylvania 17349

Drew B.

Job Details: 02/01/2023

cx complaint that unit is frosting on the upper right side gasket seal.. foudn the top 4 inches arent sealing on the mullen rail. was able to aply heat from heat gun to seal gap thats vausing frost. now fully sealed and checks good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Petersburg, Virginia 23803

John P.

Job Details: 02/01/2023

Installed control and thermistor after defrosting evap.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS07

Near Littlestown, Pennsylvania 17340

Bernard M.

Job Details: 02/01/2023

Cx complaint unit's temps are too high. When arrived the display read 0 for the FC and 38 in RC. Cx stated unit's temps were high and that she unplugged and plugged back in. Since then temps are good. Informed cx to watch the control display and the temps on unit and if anything changes to contact WP. Unit runs as designed with the temps at normal.

We serviced a

KITCHENAID COOKTOP

Model KCGS556ESS02

Near Haymarket, Virginia 20169

Daniel J.

Job Details: 02/01/2023

installed module and ignitor all burners working

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Silver Spring, Maryland 20902

Israel R.

Job Details: 02/01/2023

Installed new control and ice maker. Unit is back to normal oprations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near Scottsville, Virginia 24590

Kyle A.

Job Details: 02/01/2023

Installed parts and tested unit and unit is now as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC

Near Charlottesville, Virginia 22901

Danny R.

Job Details: 02/01/2023

ran unit found loose wire at water vavle reinstalled checlsopl

We serviced a

JENN-AIR DISHWASHER

Model JDTSS244GL0

Near Charlottesville, Virginia 22903

Danny R.

Job Details: 02/01/2023

found conections at water vavle loose reinstalled harness now fills fine checksok

We serviced a

KITCHENAID ICE MAKER

Model KUIC18PNZS0

Near Charlottesville, Virginia 22901

Danny R.

Job Details: 02/01/2023

installed part checkisok

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Alexandria, Virginia 22304

Leon

Job Details: 02/01/2023

cx complaint was when adding water to unit they could hear a loud nosie confirmed complaint when i put unit into diag mode you code hear a nosie when cold water was added into unit not hot cx didnt want to buy the part to fix the unit cx said that they would live with the sound and buy the part if need cx said they would only want the cold water inlet valve if we come back out

We serviced a

WHIRLPOOL WASHER

Model WFW9620HW0

Near Reston, Virginia 20191

Jason A.

Job Details: 02/01/2023

"CX complaint LEFT WASHER no water fill. Found F0E2 oversuds, F8E1 no water F9E1 long drain. Found wire at J8 has backed out. See SDpics. Did a temporary repair to test valves. Cleared error codes & ran test wash. Unit fills. Start NORMAL cycle & its advancing. Advised CX harness could fail but CX declined repair. Charged SC 655520 SC+labor+parts 655512. CX paid in full. IF CX CALLS BACK ORDER W10919956 HARNESS > JJ"

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Rockville, Maryland 20850

Roberto I.

Job Details: 02/01/2023

Replaced motor and temp selector. Unit tested ok

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HS09

Near Rockville, Maryland 20850

Roberto I.

Job Details: 02/01/2023

"Replaced parts, unit tested ok."

We serviced a

MAYTAG DRYER

Model MED5630HC2

Near Conway, South Carolina 29527

Jason T.

Job Details: 02/01/2023

"Installed all parts to complete the repair, verified all unit functions, cycle temperature tested at 145 degrees...working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Bremo Bluff, Virginia 23022

Kyle A.

Job Details: 02/01/2023

Changed compressor and charged unit after leak checking evap and connection with soapy bubbles. Unit has no leaks. Charged unit with 60g of r600 and unit is now as designed.

We serviced a

WHIRLPOOL STACKABLE

Model CET9000GQ1

Near Virginia Beach, Virginia 23462

Carl A.

Job Details: 02/01/2023

replaced consule tested works as designed

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Laurel, Maryland 20724

Andrew H.

Job Details: 02/01/2023

"Customer complaint is the unit is shaking during spin cycle. I replaced the gear case, slider and rotor. I ran auto test cycle and calibration units now working properly. Customers unhappy with the results."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near New Market, Maryland 21774

Bernard M.

Job Details: 02/01/2023

Cx complaint unit has low ice production. When arrived the ice bin was 3/4 full. Informed cx of the size and quanity of ice it produces. Pressed reset and it harvested out the ice that was in it and then filled with water. Informed cx the icemaker will stop if the bail arm doesn't raise or lower due to too much ice in bin. Unit runs as designed

We serviced a

WHIRLPOOL DISHWASHER

Model ADB1400AGS3

Near Richmond, Virginia 23230

Chris B.

Job Details: 02/01/2023

replaced tub tested unit insp for leaks working as desighned

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPS01

Near Richmond, Virginia 23221

Chris B.

Job Details: 02/01/2023

replaced recirc pump tested unit working as desighned

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Alexandria, Virginia 22309

Demonte S.

Job Details: 02/01/2023

"Inspected the unit. Found that the cx is saying that the Washer is making a grinding noise when unit is trying to Wash Clothes. Ran Service Diagnostics on the unit. No error codes. I then checked the Splutch to the unit. Found that the Splutch is missing teeth. Installed new Splutch. Checked the Wash Plate to the unit. Wash Plate is tight. Ran a Normal Cycle. No Grinding noises from the unit, all sounds are Normal. Unit is working as Designed. ( Any questions please check Sd Pictures.)"

We serviced a

KITCHENAID RANGE

Model KSDG950ESS3

Near Owings Mills, Maryland 21117

Brian R.

Job Details: 02/01/2023

came out and replace outter door. cleaned and cleared all glass and installed door. opened and closed a few times to make sure hinges were clear of glass and door opened and closed smooth. job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW05

Near Barhamsville, Virginia 23011

Lucas R.

Job Details: 02/01/2023

"cx complaint unit not cooling properly, checked unit found evap clogged with ice, heater failed in diag, 120 vac to cabinet molex, found br wire unseated from heater, secured connection, verrified heater function, thawed evap, advised cx to allow 24 hours to resume, unit working as designed."

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Smyrna, Delaware 19977

Frederick R.

Job Details: 02/01/2023

CX complaint is handle wobbles. Inspected and found screws inside door had come loose. No stripped screws or broken harware. Tightened scres and put door back together. Handle is now secured properly. Job is comnplete

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