We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Laurel, MD 20707
Emmanuel R.
Job Details: 11/23/2022
"Cs unit is not washing with cold water , confirmed complaint. Found the connector to cold water not secured, secured connector and tested unit, No error codes present and unit completed test cycle. Unit is now working properly."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Delta, PA 17314
Bernard M.
Job Details: 11/23/2022
"Cx complaint unit has error code and on't run. When arrived found error code F8E4 overfill. Inspected under unit and found the float switch to be disconnected. Also the heater needs replaced due it having the gold bushings.Reconnected switch and ran test, unit completed test without any further issues. Ordering heater under service pointer #11540964. Once heater is in contact cx to reschedule; ordrng 1 W11537778 (element)"
We serviced a
MAYTAG DRYER
Model MED5630HC
Near Chesterfield, VA 23832
Joseph D.
Job Details: 11/23/2022
unable to access unit; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Dover, DE 19901
Frederick R.
Job Details: 11/23/2022
"CX complaint is no ice still. Inspected unit and verified all fans are working. Temps in FC are 11deg and 45 in RC. Want to schedule a 3 ct SS diagnosis on this unit with compressor, dye drier and process stub; ordrng 1 W10832994 (compressor) and 2 WPW10143759 (dryer)s and 2 W11506635 (coupler)s and 2 876764 (valve)s"
We serviced a
WHIRLPOOL DRYER
Model WTW5105HW2
Near Virginia Beach, VA 23462
Branden R.
Job Details: 11/23/2022
"cx complaint unit locked , checked unit and found unit is DOA checked over unit and found drain pump wire come unseated not allowing unit to cycle , rewired drain pump with new connetors and tested unit is now running as designed ."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near Ruther Glen, VA 22546
Thomas B.
Job Details: 11/23/2022
Cx complaint unit is not working properly inspected unit found F7E1 for tachometer found rub will not spin or agitate ordering shifter and the capacitor for repair; ordrng 1 W11395618 (Capacitor) and 1 W11481722 (Shifter)
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Carlisle, PA 17013
Drew B.
Job Details: 11/23/2022
installed control and now operates when hookup checks good
We serviced a
WHIRLPOOL WASHER
Model SSSSSSSSS
Near Bowie, MD 20721
David J.
Job Details: 11/23/2022
Could not find serial number or model number on unit. This is a washing machine and is very old explain to customer without the information theres no way to order anything and by the age of it if anything was needed its possible that part is not available. Job complete. No work was done for this appointment.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Cambridge, MD 21613
Andrew H.
Job Details: 11/23/2022
"Cx complaint unit is not cooling. Replaced compressor, drier, coupler. Pulled to 30 inch vacuum. Filled with 64 grams r600. Unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ01
Near Clayton, DE 19938
Frederick R.
Job Details: 11/23/2022
CX complaint is no water/no ice. Inspected/tested and found the resevoir was frozen solid and wouildnt allow water to IM or dispenser. Defrosted resevoir for temp use. Ordering damper and new resevoir. Also unit had prior work done to it so unit needs foam block in back to keep warm air from getting in. All parts in stock. Rescheduled for Friday 12/2/22; ordrng 1 W11087463 (damper) and 1 W10801011 (reservoir) and 2 212643 (sealer-gum)s
We serviced a
WHIRLPOOL RANGE
Model WOD51EC0HS02
Near Lititz, PA 17543
Justin L.
Job Details: 11/23/2022
As per previous visit was able to access unit and replace parts. Tested unit and unit now checks good no further work needed
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Stafford, VA 22556
Robert W.
Job Details: 11/23/2022
Cxcomplaint is the unit is tripping breaker if temp switch is changed. Inspected unti and found unit is getting good power sensors are good element is good not grounding. The issue is in the temp switch ordering switch.; ordrng 1 WP8578354 (Temp switch)
We serviced a
MAYTAG O.T.R MICROWAVE
Model MMV1175JZ0
Near Hockessin, DE 19707
Alexander W.
Job Details: 11/23/2022
Cx stated unit sparked and burnt lower plate rotator inspected tested but could not verify cx complaint grease looks like it hit something electrical and caused unit to burn the grease and it translated into microwave due to the heat of it. Cleaned grease from underneath and tested unit unit is working as designed job is complete.
We serviced a
WHIRLPOOL FREEZER
Model WRS571CIHZ02
Near Richmond, VA 23237
Jonathon C.
Job Details: 11/23/2022
"cx complaint, leaking water line. inspected unit, verified complaint. leak coming from door side of connector, if connector doesnt fix, unit will need door. ordering fitting. spoke to office resched for 11/29; ordrng 1 WP2300868 (fitting)"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ12
Near Oakton, VA 22124
Carl R.
Job Details: 11/23/2022
"Cx complaint is, icemaker won't turn off. From previous technician recommendations. Ui, and paddles. Unplugged unit and removed both paddles and UI. Installed new paddles and UI, tested unit and unit working properly."
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ07
Near Urbana, MD 21704
Ricardo S.
Job Details: 11/23/2022
"Cx complains that the unit not heating , inspected unit, i ran diagnostic test mode, the mag not working at all. interlock switches cks ok. transformer receives 120vac, switches cks ok. unit need diode and magnatron.. order parts; ordrng 1 W11256462 (diode)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL01
Near Washington, DC 20017
Samuel R.
Job Details: 11/23/2022
replaced valve and filter head line would not come off.had to cut it and now line is to short.will need a new filter head W11346623 31 tribles; ordrng 1 W11346623 (filter head)
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GL0
Near North Bethesda, MD 20852
Israel R.
Job Details: 11/23/2022
Customer complaint unit is leakking from the bottom. I found the unit is leaking from the vavle and has rusted the hose. Custoemr is going to get a new hose for use to install. Ordering new water vavle.; ordrng 1 WPW10327249 (water intake valve) and 1 Look (LOOK)
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Bowie, MD 20715
David J.
Job Details: 11/23/2022
Arrived at home knocked multiple times. Had office call and no answer stayed until 10 after. Cx will need to reschedule
We serviced a
MAYTAG REFRIGERATOR
Model KFCS22EVBL5
Near Lititz, PA 17543
Justin L.
Job Details: 11/23/2022
As per previous visit was able to access unit and replace parts. Heated gasket to fit and harvested and filled icemaker unit now checks good no further work needed
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Washington, DC 20011
Dustin F.
Job Details: 11/23/2022
"Inspected unit, had to disconnect power to get unit out, Found Spray arm clogged and not connected to sump properly on arrival,found the fitting going to the inlet water valve was leaking. Replaced sump, tested for leaks all good besides the water valve. Ran 2 test cycles to confirm and checked for codes. no codes present control not needed. Turned water off to unit, CX made appointment with installers while i was there to have them come repair the supply line. Advised CX NOT to use unit until supply line is repaired."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Dumfries, VA 22026
Robert W.
Job Details: 11/23/2022
CX Complaint is the unit hnot cooling. Inspected unit and found the unit not starting pulled start device and ohm out compressor seems to be in range replaced start device and nothing. Ordering Control; ordrng 1 W11594670 (Control)
We serviced a
KITCHENAID RANGE
Model KFGD500ESS04
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 11/23/2022
cx complaint is the lower oven not getting to set temp. found ignitor not glowing at all. replaced with preIDed part and testedd. unit is now working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Hershey, PA 17033
Justin L.
Job Details: 11/23/2022
Cx complaint unit not working was able to access unit and found no saved codes. Ran diagnostic and found no saved codes. Ran test cycle and found it wouldnt come out of drain. Canceled and started another cycle and found unit to fill but once it went to pump it wouldnt. Found motor getting hot and making burning smell but not working. Ordering sump and control and once approved office will need to set return; ordrng 1 W11416362 (sump assembly) and 1 W11410065 (control)
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS20
Near Round Hill, VA 20141
Ricky E.
Job Details: 11/23/2022
"installed parts, unit cks ok.."
We serviced a
KITCHENAID DISHWASHER
Model KDTM804KPS0
Near Reston, VA 20191
Richard B.
Job Details: 11/23/2022
"CX complant. Dishwasher needs heater replacement, Inspected unit and found cx said unit not draining , Found drain pump impeller broken. CX called AIG to get authorized . Waited 1/2 hour , Auth never came through . Moved on , RB"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ08
Near Stevensville, MD 21666
Andrew H.
Job Details: 11/23/2022
"Customer complaint is items are freezing in refrigerator compartment. Customer set RC temp to 39 degrees. Used temperature probe to measure RC temp, measured 34 degrees. Found air flow coming through, removed ice maker and put into test mode. Ran test 3 (damper test) damper was not cycling. Exited test mode and installed new damper. Put unit into test mode again and ran test 3 again, new damper was cycling properly. Exited test mode and re-installed ice maker. Set refrigerator and freezer to recommended temperatures (38 and 0). Customer paid in full with credit card."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Fallston, MD 21047
Eric W.
Job Details: 11/23/2022
7734078247 cx complant of unit stil dispencingwater when trying to get ice called tec line went trew unit with them inspected ui and found the black conector on ui at p5 was not atached to ui board tec line said to replace ui and found ice contaners in side bucke plastic broken making a big hole neeed ice contaner and ui; ordrng 1 W11129522 (ice-contnr) and 1 W11089931 (ui)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Windsor, PA 17366
Bernard M.
Job Details: 11/23/2022
Cx complaint about the balance of unit. Cx was concerned about how the basket suts in unit and bounces up and down. Explained to cx the floating basket and how its held by 4 suspension rods. Instructed cx on how to load and the size when running. Also made sure the unit was level. Ran test cycle and the unit runs as designed. Cx understood how the unit works.
We serviced a
JENN-AIR RANGE
Model JDRP436HL01
Near Washington, DC 20002
Samuel R.
Job Details: 11/23/2022
cx coimplaint unit is not heating up temp.tested unit various times and unit would bever reach temp.unit will need a new temp sensor.aklso ordering control as it would flas lights on and off when unit is closwed.W11334164 1 tribles W10859573 16 tribles ; ordrng 1 W10859573 (temp sensor) and 1 W11334164 (control)
We serviced a
KITCHENAID RANGE
Model KSDG950ESS3
Near Georgetown, SC 29440
Jason T.
Job Details: 11/23/2022
"Installed new UI-Panel, touch control keypad #'s 1-4-7 also clock-tools not operating to touch, no error codes found. Advised cx parts on re-order, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W10915031 (panl-cntrl) and 1 W10814133 (bezel-knob) and 1 LOOK (LOOK)"
We serviced a
MAYTAG DRYER
Model MEDX500XW1
Near Nokesville, VA 20181
Robert W.
Job Details: 11/23/2022
CX Complaint is the unit is making noise insopected unit and found the idler pulley making noise the sping holding pulley doent have much tention. Ordering pulley and spring; ordrng 1 WPW10446781 (Spring) and 1 W10837240 (Idler pulley)
We serviced a
KITCHENAID REFRIGERATOR
Model KUBL314KSS00
Near Alexandria, VA 22307
Christian C.
Job Details: 11/23/2022
Inspected kick plate no dents. Installed kick plate. Unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFX2570AEM3
Near Chesapeake, VA 23322
Austin D.
Job Details: 11/23/2022
"cx complaint the unit is not making ice and the freezer is not closing like it should. checke the unit and ice maker is defective with proper voltage sent to it. ordering new ice maker. also found that the slide rails are completely closing. orderign new slide rails. finally noticed ice production around the back panel. found that the evap fan motor is not coming on with power being sent to it. therefore, ordering a new evap fan as well. will return once it is approved and parts come in.; ordrng 2 WPW10120018 (slide rails)s and 1 W11334745 (evap fan)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Parkville, MD 21234
Keith H.
Job Details: 11/23/2022
cx complaint is unit not cooling inspected unit and found ball of ice on evap . comrpessor pulling .4amps will need ss tech for ss repair 3 ocunt job; ordrng 1 W11598434 (evap) and 1 W11506620 (cap tube) and 1 W11504450 (cap tube) and 1 W11574734 (compressor) and 1 W11504447 (coupler) and 1 W11504431 (coupler) and 1 W11504415 (coupler) and 1 W11506621 (coupler) and 1 W11506635 (coupler)
We serviced a
KITCHENAID COOKTOP
Model KGCS166GSS2
Near Norfolk, VA 23517
Anthony D.
Job Details: 11/23/2022
cx complaint of lf burner not igniting checked unbit to find lf ignitor not working also noticed srcews holding biurner head to oriface holder ar rusty looked up parts in tribles spark module and oriface holder are in stock but igniters are no longer available advised cx of parts not being available and that unit would not be able to be repaired cx agrees and paid $120 service call fee
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Hanover, PA 17331
Sal R.
Job Details: 11/23/2022
"CX complai t is that the unti woll not spin out the water. I found a Shifter fault error code. I inspected the under side of the unit and found the gearcase to be leaking oil. I am ordering 1 shifter, belt , run cap, splutch , motor , and gearcase. Retutn visit will need to be 2 call counted due to the time to replace the gearcase. Once the contract is aporoved , please have somoene form the office call to set a return date.; ordrng 1 W10913953 (shifter 100 @ tribs) and 1 W11395618 (run cap) and 1 W11239857 (belt 100 @ tribs) and 1 W10721967 (splutch 100 @ tribs) and 1 W11283592 (motor 73 @ tribs) and 1 W11454734 (gearcase 11 @ tribs) and 1 2callcount (2 call count) and 1 LOOK (LOOK)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25INSS00
Near Reston, VA 20191
Carl R.
Job Details: 11/23/2022
"Cx complaint is, Not Cooling - Freezer Section - Side by Side Refrigerator. Pulled unit out of cabinet area, and removed lower panel. Removed 1 screw and fan assembly. In stalled new fan assembly and cap. Unit working properly."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Newport News, VA 23607
Carl A.
Job Details: 11/23/2022
"cx complaint of unit not draining checked unit to find wire harness to drain pump damaged did a temp repair so cx could use unit ordering wire harness for repairs; ordrng 1 W11643701 (Harness, Lower)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Alexandria, VA 22315
Christian C.
Job Details: 11/23/2022
Cx complaint unit in heavy or normal cycle would stay on wash led and not go past it. Inspected unit no errors. Ran through diagnostic cycle. After agitating twice unit turned off. Retested and same issue unit cuts off after agitating twice. Inspected parts underneath no visual damage. capacitor reading closed. Outlet polarity is correct. Getting 123.3 VAC. Tested spin in manual test. No issues. Rested agitate in manual and unit cut off like in auto test. Called techline. SR#7735118954 Tested capacitor should be 30 ohm and increasing. Reading 2.7Mohms and increasing. Advised to replace capacitor. Ordering capacitor.; ordrng 1 W11428524 (capacitor)
We serviced a
MAYTAG DRYER
Model MEDB835DW3
Near Upper Marlboro, MD 20774
Shane B.
Job Details: 11/23/2022
"cx complaint is the drum not turning with a load in the unit. cx said if just 1 or 2 peices of light clothing are in or drum is empty it spins. checked for codes and found F3E2, F2E1, F4E4, F4E3. tested unit. basket spun empty. cx only had dry clothes on hand which were not heavy enough to replicate issue. unit is making a rattling noise and a screaching nose. belt is slipping on drum and idler is bad. all rollers spin freely. motor findings are 2ohms at board. 1-6ohms is in spec. moisture sensor is working, cx said unit has not been shutting off to soon. replaced belt and idler pulley. unit is working as designed.; ordrng 1 W10837240 (idler pulley), used 1 W10837240 (idler pulley) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV08
Near Lititz, PA 17543
Justin L.
Job Details: 11/23/2022
Cx complaint unit not cooling properly was able to access unit and found signs of defrost failure. Was able to use steamer to clear ice and found loose connection at harness. Secured connection and verified operation of heating element. Unit now checks good no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM00
Near Aldie, VA 20105
Richard B.
Job Details: 11/23/2022
"CX complant. Door falling. Prior diagnosis found unit needs backing plate and new screws for door hinge. Installed and tested . Working as designed. Job completed, RB"
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Charlottesville, VA 22901
Kyle A.
Job Details: 11/23/2022
"Cx complaint of grinding noise. Did confirm and found splutch stripped. Also control had stuck key error. Ordering control,splutch,and belt.; ordrng 1 W11498797 (Control) and 1 W10721967 (Splutch) and 1 W11239857 (Belt)"
We serviced a
JENNAIR RANGE
Model JGC7636BS01
Near Vienna, VA 22181
Carl R.
Job Details: 11/23/2022
"Cx complaint is, GAS SMELL AND FLAME HEIGHT. Pulled unit out 9f the counter top, and put on pads. Removed lid to cooktop and discount wire harness, and removed the previous technician switch harness. Installed new switch harness and put unit back together. Tested unit, and unit is working properly."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Dumfries, VA 22026
Robert W.
Job Details: 11/23/2022
Replaced right trim unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Dagsboro, DE 19939
Michael E.
Job Details: 11/23/2022
Replaced inlet valve and drain reed valve as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
JENN-AIR DISHWASHER
Model JDTSS245GX0
Near Alexandria, VA 22314
Christian C.
Job Details: 11/23/2022
Rescheduling with part. No part sent today.; ordrng 1 W11178672 (sump)
We serviced a
JENNAIR RANGE
Model JGC7636BS01
Near Vienna, VA 22181
Carl R.
Job Details: 11/23/2022
"Cx complaint is, GAS SMELL AND FLAME HEIGHT. Pulled unit out 9f the counter top, and put on pads. Removed lid to cooktop and discount wire harness, and removed the previous technician switch harness. Installed new switch harness and put unit back together. Tested unit, and unit is working properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Leesburg, VA 20176
Ken M.
Job Details: 11/23/2022
Appointment canceled per office.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104KPS0
Near Rockville, MD 20852
Israel R.
Job Details: 11/23/2022
Customer complaint unit is not draining. I tested the unit and the found the unit is not draining hard. I found the drain pump is very loud i replaced it and tested. Unit is back to normal operations.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Martinsburg, WV 25405
Danny R.
Job Details: 11/23/2022
cx cant make apt tooday resch for a friday must be am; saved tckt
We serviced a
WHIRLPOOL WASHER
Model MHW6630HC1
Near Annandale, VA 22003
Lloyd B.
Job Details: 11/23/2022
"Cx complained the unit did not operate correctly. Installed new control and tested and it now fills, washes and drains with no leaks. Job complete"
We serviced a
WHIRLPOOL DRYER
Model CEM2745FQ1
Near Ephrata, PA 17522
Justin L.
Job Details: 11/23/2022
As per previous visit was able to access unit and replace part. Tested unit and unit checks good no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315DSHZ05
Near Rockville, MD 20851
Julian H.
Job Details: 11/23/2022
CX complaint about slow water flow no ice thru dispenser inspected & found filter needs replacement also crushed ice blocking chute causing not dispensing told CX what to do interior light on FC not working ordering part CX PIF; ordrng 1 W11602886 (led module FC)
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC4
Near Georgetown, SC 29440
Jason T.
Job Details: 11/23/2022
"Installed all parts with a helper tech PF , also used drain pump from truck stock. Ran factory test # 12 to verify unit operation, calibrated and tested unit...working as designed.; ordrng 1 W11458345 (DRAIN-PUMP), used 1 W11458345 (DRAIN PUMP) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Frederick, MD 21703
Ricardo S.
Job Details: 11/23/2022
"CX complains that the middle burner make a clicking noise and won't stopped, the other burners working ok, inspected unit, connection on spark module cks ok.. looks like the unit has issue with the spark switches.. order parts; ordrng 1 W10836473 (harns-wire) and 1 w11565127 (spark module)"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HC0
Near Fredericksburg, VA 22407
Tanner B.
Job Details: 11/23/2022
cx stated they cancelled
We serviced a
KITCHENAID RANGE
Model KSGB900ESS0
Near Ocean View, DE 19970
Michael E.
Job Details: 11/23/2022
"CX complaint: no UI response and not lit up. Tested and verified complaint. I had 120vac into control. i found a plug into UI was half way out. I plugged it back in and at first no change...until i unplugged unit for a min, then UI came back on and now unit is working properly. Job is complete. CX paid 120.00 for service on CC"
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Mount Airy, MD 21771
Brian R.
Job Details: 11/23/2022
cx complaint is unit keeps running and wont count down and shut off. set timer and marked and ran unit. units time never left spot. unit will need timer replaced. unit heats and runs well. timer not sent out. as soon as part is in office will schedule. cx has 2 units needing parts. office will schedule.; ordrng 1 WPW10185982 (Timer)
We serviced a
WHIRLPOOL OVEN
Model RF362LXSB0
Near Harrisburg, PA 17110
Fred G.
Job Details: 11/23/2022
i was able to access unit and replace the right front infinite switch. I was also able to bent the bottom trim on the oven door to allow it to hold the glass to the door. tested unit and found unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV07
Near Gerrardstown, WV 25420
Ezra M.
Job Details: 11/23/2022
"making ice. fill valve excessively loud, water pressure drops with filter installed. ordering valve and filter head.; ordrng 1 W11548535 (dual valve) and 1 W11346622 (water resevoir)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Mount Airy, MD 21771
Ricardo S.
Job Details: 11/23/2022
"Cx complains that the unit stopped in middle of the cycle, inspected unit, no error codes found, i ran normal cycle, water level and pressure is good, terminal block recieves 120vac, connections cks ok, due to customer complaint the unit has a faulty control; ordrng 1 w11368911 (ui board) and 1 W11305308 (cntrl-elec)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near ,
Danny R.
Job Details: 11/23/2022
condensor is rattleing will need sleeve and perma gum to stop npoise; ordrng 2 2162499 (sleeve)s and 3 212643 (sealer-gum)s
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Phoenix, MD 21131
Eric W.
Job Details: 11/23/2022
cx complaint was water pressure was low we replaced the water valve and tested the unit there was no leaks everything was working great
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Stevensville, MD 21666
Andrew H.
Job Details: 11/23/2022
"Replaced all parts ordered. Pulled unit to a 30 inch vacuum, filled with 5.6 ounces of r-134a. Unit is now working properly."
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Glen Rock, PA 17327
Bernard M.
Job Details: 11/23/2022
Cx called and rescheduled;
We serviced a
WHIRLPOOL ICE MAKER
Model WUI75X15HZ01
Near Millville, DE 19970
Michael E.
Job Details: 11/23/2022
"CX complaint: IM is making a very loud sound. This sound went on for 2 weeks and stopped yesterday. Tested and verified complaint. CX played a recording for me. What it sounds like is whistling. I believe this was a water line whistling as water was running through it. I could not duplicate. I did slight;ly turn the valve to alter the water flow slightly. If it is whistling, that would likely solve problem. If sound returns, we may need to replace a pump and water line in the unit. Unit is working properly. Job is complete"
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Hampstead, MD 21074
Brian R.
Job Details: 11/23/2022
cx complaint is unit and its heating and running issues. says drys great one day then no heat it seems other days. F3E2 F4E4 F6E2 F6E3. tested and ran unit. she said some days wash room feels ligh a heated room as its really hot after a load when dryer runs. ftested and checked unit. unit heated and was in range on normal. she said not all settings work and heats and she said times jump all over. cleared codes asked if she tried timed dry or just normal to pin point issue. unit had trouble taking codes and responding as well. will order parts needed as well as advised parts. unit wouldnt stay running with a wet towel over sensor either. as soon as approval is given and parts are in office will schedule. on timed unit has H203 down to L109.; ordrng 1 W11089306 (Fascia) and 1 W11089308 (Control) and 1 279973 (TCO Kit) and 1 WPW10298258 (Harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Harrisburg, PA 17104
Fred G.
Job Details: 11/23/2022
arrived to cx home to find the cx did call into the office yesterday at 11:40am and spoke to Tori and canceled apt. cx declined service and told me he fixed unit himself.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ06
Near Sterling, VA 20165
Ken M.
Job Details: 11/23/2022
"Appointment canceled, issue resolved before I get here."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Troy, VA 22974
Eric F.
Job Details: 11/23/2022
"Confirmed cx complaint unit not operational. Confirmed power to control, control non responsive. Replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Falling Waters, WV 25419
Danny R.
Job Details: 11/23/2022
"the ui is just a piece of plastic no control , ther main control wasnt ordered will order that and use ui control on return will still need tewo men; ordrng 1 W11616491 (control main) and 2 2men (lookm look 2 men)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT106TFDW01
Near Richmond, VA 23231
Jonathon C.
Job Details: 11/23/2022
"cx complaint, unit not cooling. unit had been unplugged so i was unable to check frost pattern, compressor only pulling .46 amps. spoke to JP to quote SS repair updated correct M/S, unit is OOW cx refused to pay up front, claims they only do invoice billing. cx claims it 'not fair to us to pay for a service call on a unit thats in warranty.' i was unable to collect payment. listing needed parts here incase they get it fixed. compressor wpw10507886, evap w10836706, filter w10843121, coupler w11506635, burn kit 4387444."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS1
Near Glen Allen, VA 23059
Thomas B.
Job Details: 11/23/2022
Cx complaint unit is not working properly inspected unit removed and replaced the sump assy tested and inspected for proper use unit now functions normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Middletown, DE 19709
Frederick R.
Job Details: 11/23/2022
CX complaint is freezer light doesnt work. Inspected and found lights were defective. Replaced LEDs from pre-id. All lights working now. Also found ice bin defective. CX had prior repair on IM from another provider. Ice was coming out and just falling through into FC so she shut it off. Ordering ice container bin. Poke to CE. Scheduled on AT for next thursday; ordrng 1 WPW10670845 (container)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Valley Lee, MD 20692
Shawn D.
Job Details: 11/23/2022
arrived upper uice maker started making ice was litttle over half full snapped pic but temps are still off he said. inspected temps and freezer is at 12 fridge 37. hooked low side up to compressor and 14 inch vacume. called AH and was told i need thr new scale and told me how to fill unit. filled unit to correct pressure and dryer is noice and warm condenser is good and hot but then return line stated icing over so let some freon out till that didnt happen. let unit run for 20 minuts 6 on the low side and that should be good and still good heat transfer on dryer system now seems good. unit is good
We serviced a
WHIRLPOOL COOKTOP
Model WFG525S0JS2
Near Bowie, MD 20721
David J.
Job Details: 11/23/2022
Cx stated the unit is working as intended. Called to give them a heads up and they stated they wanted to cancel the appt. I attached photo in quick pics. She will call to reschedule if problem re occurs
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW2
Near Westminster, MD 21158
Brian R.
Job Details: 11/23/2022
"cx complaint is a metal knocking sound or clanking or something. she said unit is covered but called us about issues. unit was quiet as can be during a entire drain and spin. asked what size load does unit make sounds on and she didnt recall. did find broken bolt in stator and a slight turbo sound in the back. will reorder parts as well as new screws and cx said she is calling whirlpool about this and this is something she has been dealing with since they got unit and units the same. advised her i will order parts needed and she can call unit in as well. also remember the load size as we will run the same cycle when here to better pin point noise and issue. no codes in unit either.; ordrng 1 W11354541 (Stator, Motor) and 1 W11314361 (Rotor, Motor) and 8 W11314657 (Screw)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Harrisburg, PA 17111
Fred G.
Job Details: 11/23/2022
cx complaint upper rack fell out. inspected unit and found upper rack wheels are faulty. was able to replace the upper rack adjusters and tested unit. unit now checks good.
We serviced a
JENN-AIR OVEN
Model JMW2427DS00
Near Charlottesville, VA 22911
Eric F.
Job Details: 11/23/2022
Confirmed cx complaint stuck key error code. Ordering UI.; ordrng 1 W11236900 (UI (stainless))
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW2
Near Virginia Beach, VA 23462
Justin W.
Job Details: 11/23/2022
arrived to find cx has EPP through lowes. advised she would have to contact lowes to have us dispatched under contract; ordrng 1 look (look)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS07
Near Martinsburg, WV 25404
Danny R.
Job Details: 11/23/2022
"installed parts checksok also used pera gum noises are normal; ordrng 3 212643 (sealer-gum look look dr vs)s, used 3 212643 (sealer gum look look dr vs) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Rockville, MD 20852
Julian H.
Job Details: 11/23/2022
replaced parts tested fans & working
We serviced a
WHIRLPOOL FREEZER
Model WRX735SDHZ07
Near Stafford, VA 22554
Tanner B.
Job Details: 11/23/2022
Installed new fc fan and main board . set temps and leveled unit.. Job complete
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Wilmington, DE 19808
Alexander W.
Job Details: 11/23/2022
"Cx stated lid not locking and loud operations inspected tested and verified cx complaint found tape still on new lid causing interference with latch. Removed tape and got unit to lock consistently ran unit through diag on test 12 for spin cycle. Found noise during spin and agitate tilted unit back and found gearcase leaked oil everywhere. Ordering gearcase, rotor, stator, clutch and slider. Cannot reached due to SO parts. ; ordrng 1 W11393685 (Gearcase) and 1 W11195971 (Motor) and 1 W10734521 (Slider) and 1 W10754448 (Clutch) and 1 W11260238 (Rotor) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBB01
Near Maurertown, VA 22644
Ezra M.
Job Details: 11/23/2022
"no cool. replaced start run device and run capacitor. due to compressor not running.; ordrng 1 W10873801 (start-dev EM VS) and 1 WPW10350564 (capacitor EM VS), used 1 W10873801 (start device) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSCS25INSS01
Near Bethesda, MD 20817
Roberto I.
Job Details: 11/23/2022
"Cx complaint noise from the inside that starts and stops every few seconds.Inspectred unit, found evaporator fan starting and stopping constantly and the control board beeping. Ordering evap fan motor W10822580 and control board W10823804. Cx paid in full ($757.39 with check # 228). Return visit 12/6/22; ordrng 1 W10823804 (control board) and 1 W10822580 (evap fan motor)"
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW2
Near Hyattsville, MD 20785
David J.
Job Details: 11/23/2022
CX complain unit would not drain. After previous tech visit he found that control need to be replaced power down unit and removed top panel removed all control board and replace with new control board reinstalled everything and run diagnostic cycle unit completed diagnostic cycle and drain properly know Errors were present after diagnostic cycle. Unit is not working as intended. Job complete.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW08
Near Conway, SC 29526
Jason T.
Job Details: 11/23/2022
"Cx complaint, not freezing properly, found new compressor direct ship to the cx from Whirlpool not starting and running, verified 121.6 vac at the control circuit. Called tech line and spoke with Andrew REF # 7735123286, system pressures low side at 60 psi dropping to near 20 psi...high side tested at 100 psi dropping to near 60 psi. Per tech line advised to contact Trade Care Support...spoke with Jessica to advise, re-ordering Compressor kit P/N W15578208 direct shipping to the cx Order # 1532726187. Per cx is contacting Whirlpool in reference to the unit, advised cx to contact VIA dispatch to schedule a return visit once the new compressor is shipped, cx agreed.; ordrng 1 LOOK (LOOK)"
We serviced a
MAYTAG WASHER
Model MVWb765FW1
Near Carlisle, PA 17015
Andrew S.
Job Details: 11/23/2022
Per previous diag I was able to access and replace the gearcase and water valve. I then ran the diag test and the unit is now functioning as intended without any leaks. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS1
Near Lincolnia, VA 22312
Lloyd B.
Job Details: 11/23/2022
"Cx complained the unit leaked. Installed new tub but could not test because it is in a garage but, the new tub has no damage and should not leak. Job complete"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Glen Allen, VA 23060
Thomas B.
Job Details: 11/23/2022
Cx complaint unit is not working properly inspected unit cx states does not leak everytime only sometimes not alot small puddles inspected found rear higher then the front leveled out unit and tested unit now functions normally
We serviced a
WHIRLPOOL FREEZER
Model WZC3115DW01
Near Richmond, VA 23234
Jonathon C.
Job Details: 11/23/2022
"cx complaint, loud buzzing and popping breaker. tested, inspected, verified complaint. unit is cooling normally but has popped breaker on a few occaisions. found cause of buzzing, adjusted refrigerant line touching back of compressor. pulled amp draw on compressor, .79amp. unplugged unit to force a power cycle. when plugged back in, comp pulled 12 amps, down to 8 amps and did not start. cycled the same way 4 times in about 10 minutes before finally starting. im unable to reach a SS tech at this time. considering the unit cools well normally, i doubt its a leak so i am only ordering compressor, coupler and dryer. 2 count labor. unable to resched.; ordrng 1 WPW10507886 (compressor) and 1 WPW10143759 (dryer) and 1 W11506635 (coupler)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC0
Near Chesterfield, VA 23832
Chris B.
Job Details: 11/23/2022
cx comp unit will not dry clthes sometimes insp unit conf cx comp found f3e2 open or shoted miosture sensor found moisture sensore very obstructed clear sensore tested unit at sensor with wet towl and at control threw green and yellow and red wire unit now working as desighned
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Falls Church, VA 22041
Lloyd B.
Job Details: 11/23/2022
Cx complained of no lights. Installed new freezer led and there are now lights. Job complete
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near New Freedom, PA 17349
Bernard M.
Job Details: 11/23/2022
"Cx complaint unit is makes noise while spinning. Entered into diag and found no error codes. Ran test cycle and found the unit didn't reach max RPMs when in spin mode. Inspected underneath and found oil leaking from gear case. Oil has sprayed all around the inside of cabinet as well as clutch and slider. Ordering parts and 2 call count for gear case repair, once approved contact cx to reschedule; ordrng 1 W10902814 (washplate) and 1 W10752187 (screw) and 1 W11393685 (gear case) and 1 W10915700 (stator) and 1 W10734521 (clutch) and 1 W10754448 (shifter)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near Baltimore, MD 21207
Keith H.
Job Details: 11/23/2022
cx complaint is faucet not working . inpsected unit and found the faucet switch faulty/bad ordeirn new; ordrng 1 W11246872 (faucet switch)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Washington, DC 20016
Mitchell H.
Job Details: 11/23/2022
cx complaint unit is making noise. confirmed noise to be damper. replaced damper and mullion. unit is now working as desinged. no noise and door is shutting proper. job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Myrtle Beach, SC 29588
Jason T.
Job Details: 11/23/2022
"Installed parts to complete the repair, also used adhesive to secure the door handle, vacuumed and charged with 1.9 oz. of R600A. Verified proper door seal, proper cooling-freezing...unit is working as designed.; ordrng 1 WP4210460 (adhesive JT VS) and 1 R600A (R600A) and 1 LOOK (LOOK), used 1 WP4210460 (ADHESIVE), and 1 R600A (R600A) from stock"