Service History 732 - VIA Appliance

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ4

Near Middletown, Maryland 21769

Andrew S.

Job Details: 02/03/2023

Cx complaint is that the unit is making noise and not heating. Upon arrival Cx was unable to produce a proper proof of purchase. Cx was in contact with Home depot. When cx gets POP please pre ID mag and diode; saved tckt

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Leonardtown, Maryland 20650

Shane B.

Job Details: 02/03/2023

"cx complaint is the unit not powering on again. control has been replaced once and console twice. wheni arrived unit would not power on. terminal box has 124vac. control has 124vac and LED light is flashing. inspected UI and found a grey discolored spot near one of the buttons, same as before. checked componants at board. heater 13ohms, wash motor 8.5ohms, drain pump 29ohms, fill valve 1355ohms, divertor 2800ohms, out of spec, vent 1139ohms, dispensor 353ohms. called techline. they had me power unit on with connections unplugged form ACU. drain pump did not run. after checking voltage at door switch drian pump began running. UI getting 7vdc, not 12. ordering UI, ACU, latch and sump assembly. schedule when available.; ordrng 1 W11627526 (harness) and 1 W11505225 (user interface) and 1 W11460945 (sump assembly) and 1 W11412299 (door latch) and 1 W11506012 (control board)"

We serviced a

MAYTAG WASHER

Model MVWC565FW0

Near Nellysford, Virginia 22958

Kyle A.

Job Details: 02/03/2023

Cx complaint of unit not finishing cycle. Did confirm and found unit failed tach test and will random lock and start spinning. Will need to replace shifter and control. Please put on me as a shop job due to lack of signal.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Williamsburg, Virginia 23185

Justin W.

Job Details: 02/03/2023

"cx complaint no cool. checked unit to find compressor kicks on then turns off. checked to find start and cap not issue. compressor overheating. spoke to LR was advised to order drier, precooler, compressor, coupler.; ordrng 1 W11370574 (compressor) and 1 W11109499 (drier) and 1 W11644054 (precooler) and 1 w11490399 (drier) and 1 W11506635 (coupler) and 1 W11506619 (coupler) and 1 W11504431 (coupler) and 1 W11504415 (coupler) and 1 W11504447 (coupler) and 1 W11504433 (coupler) and 1 W11504448 (coupler) and 1 W11504445 (coupler) and 1 W11506623 (coupler)"

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near Falls Church, Virginia 22042

Lloyd B.

Job Details: 02/03/2023

"Cx complained of a noise during spin. Inspected the unit and found during high speed, there is a squeaking noise, like rubber on rubber squeal. Nothing looks physically damaged so its hard to determine what the noise is. Unit NEEDS new gearcase, slider and rotor; ordrng 1 W11393685 (gearcase) and 1 W10734521 (slider) and 1 W10915701 (rotor)"

We serviced a

WHIRLPOOL FREEZER

Model WRQA59CNKZ01

Near Lincolnia, Virginia 22312

Lloyd B.

Job Details: 02/03/2023

Cx complained of damage. Inspected the unit and found scratches to the front of the right door. Unit needs new door; ordrng 1 W11477021 (door rh)

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Sterling, Virginia 20164

Jason A.

Job Details: 02/03/2023

COSTCO 2YR WRTY. CX complaint DW F9E1c error code. Verified error & F7 E1 F8E4 /E2. Ran test wash. Good fill but wash motor hums but no wash pressure. CORRECT HTR BUSHING TYPE Let water sit & didnt see water leak. May leak with a working wash motor so tech needs to check after sump repair. PART OOS - 0 AT WP > JJ; ordrng 1 W11416362 (Wash sump motor)

We serviced a

WHIRLPOOL RANGE

Model WMT50011KS02

Near Ashland, Virginia 23005

Thomas B.

Job Details: 02/03/2023

Cx complaint unit is not working properly inspected unit ; ordrng 1 W11545874 (Cooling fan motor) and 1 W11088354 (wheel-fan)

We serviced a

KITCHENAID OVEN

Model KSGG700ESS2

Near Chevy Chase, Maryland 20815

Samuel R.

Job Details: 02/03/2023

cx complaint unit is making loud noise and taking long time to cool.inspected unit and got error code f8e0 for low speed.further inspection found the fan to spin slowly.unit will need a new vent fan.called office to reschedule and order W11107275 3 tribles cx paid in full; ordrng 1 W11107275 (cooling fan)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Springfield, Virginia 22153

Tanner B.

Job Details: 02/03/2023

"unit not washing, 4-3 error and 7-1.. unit needs new control and motor .; ordrng 1 W11025157 (motor) and 1 W10906426 (control)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Olney, Maryland 20832

Roberto I.

Job Details: 02/03/2023

"Cx complaint water leak from the bottom.Inspected unit, found a crack on the inlet valve and water dripping from there. Replaced inlet valve using v/s part. Unit tested ok; ordrng 1 W10648041 (inlet valve (RI van stock)), used 1 W10648041 (inlet valve) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Edenton, North Carolina 27932

Austin D.

Job Details: 02/03/2023

"cx complaint the unit is not draining. checked the unit and found a drain pump reading 1 ohhm. dead short. checked vs and had pump. repalced pump and tested operaiton. unit is running as designed. no leaks oresent and unit is draining. unit is good to go.; ordrng 1 W11399437 (drain pump ar vs), used 1 W11399437 (drain pump ar vs) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Fredericksburg, Virginia 22408

Robert W.

Job Details: 02/03/2023

Cx Copmplaint is the unit isnt dispensing water properly. Inspected unit and found the dispenser isnt dispensing very fast pulled filter and unit still not dispensing properly valves are good water supply is good unit will need filter housing to correct issue. Ordering filter housing.; ordrng 1 W11194438 (Filter housing)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Bear, Delaware 19701

Taylor F.

Job Details: 02/03/2023

"Cx complaint is unit not making ice or dispensing water. Tested inspected and verifed complaint. Found the inlet valve getting 120VAC when the paddle is pushed in but not letting water through. Verifed water coming into valve. Ordering inlet valve, cannot reschedule due to contract. Also replaced FC light from VS, unit falls under S code S191AQ.; ordrng 1 W10865826 (valve) and 1 W11601310 (LED module TF VAN STOCK), used 1 W11601310 (LED TF VAN STOCK) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS20EVMS13

Near Reisterstown, Maryland 21136

Brian R.

Job Details: 02/03/2023

cx complaint is with unit and no cool. had unit shut down and off and unit was warm. he said no cold air out either section. tested and checked as far as we can and advised cx we will need to come back in a few days to check compressor temps and readings. had 120 at wall and at compressor. at time compressor and lights and fans check. will need unit to run a few days and have sealed system checked on unit. office will schedule with SS tech to check pressures. cx paid service fee.; saved tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Centreville, Virginia 20120

Richard B.

Job Details: 02/03/2023

"CX complant, Lights out in fridge. cx stated left drawer when opened lights go out Inspected unit and found when disconnecting drawer UI the klights remain out indicating a bad drawer harness . no corrosion on UI in drawer plugs , Quoting CX price to replace Harness in drawer , CX owes 200 labor on return; ordrng 1 W11170612 (harness 81.01)"

We serviced a

WHIRLPOOL DRYER

Model CSP2970HQ0

Near Washington, District of Columbia 20009

Samuel R.

Job Details: 02/03/2023

was not able to get ahold og guy in the building again as there was some confusion as proper notes werent added as piad in full.cx never showed back up and waited 10 mins ans now one came back out.;

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW1

Near Bowie, Maryland 20720

David J.

Job Details: 02/03/2023

Cx complaint unit is banging around when spinning. Arrived to unit and inspected. Checked errors and had none present. Ran test cycle and unit completed cycle. While Im spin found unit was violently shaking. Spun tub by hand and have a huge defective in tub causing to not be round. Unit needs new tub to properly. Fix. Ordering part. Cx knows to call once part arrives. Will return once we receive a call from Cx ; ordrng 1 W11178227 (Tub)

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near College Park, Maryland 20740

Brian F.

Job Details: 02/03/2023

"Cx states unit having problems with spin cycle. Ran auto test, made a loud grinding noise when attempting to shift from agitate to spin. Inspected unit, found loose gearcase shaft, which caused damage to clutch assembly. Ordering gearcase and clutch kit, job requires 2 count; ordrng 1 W11454372 (gearcase) and 1 W10721967 (clutch) and 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM00

Near Wilmington, Delaware 19810

Frederick R.

Job Details: 02/03/2023

"CX complaint is no ice and water filter stuck. Inspected/tested found unit had good temps in RC nd FC. Tried to harvest but neith IM was working. Good water flow to dispenser and IM(RC). Found filter stuck in housing. CX ask if I could try to remove. Made attempts and was unable to because it was an after market filet. Didnt want to break anything and be held accountable. Ordering both IM's filter housing , filter and Stealth UI(per CX request) because it isnt working properly. Quoted CX cost for repair at $919.10. CX paid everything except labor charge by CC; ordrng 1 W11577195 (ice maker) and 1 W11194438 (housing) and 1 W10680605 (filter)"

We serviced a

WHIRLPOOL OVEN

Model WFE525S0HV0

Near Port Republic, Maryland 20676

Shane B.

Job Details: 02/03/2023

"complaint is the unit heating far above set temp causing food to burn, cx says unit displayed an error code and shuts off. cx says they never see the broil element turn off when unit is in use. when i arrived unit was pulled out and plugged in. unit was cool. display is not working correctly, a lot of segments are dim or completly dead making it impossible to read. terminal block is wrired correctly and supplying 237vac. bake element 23ohms. broil element 16ohms. neither element is grounded to chassis. started a bake cycle. power cycles on and off to bake element but broil element always has 237vac. unit reached 350 but broil element kept running. cancelled cycle and both elements shut off. called techline, they advised replacing control board. documented with safety dept.; ordrng 1 W11544349 (control board)"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Rockville, Maryland 20852

Israel R.

Job Details: 02/03/2023

Customer complaint unit is not washing and is not working correctly. I tested the unit and found the unit is not washing and is draininig when is supposed to be filling. I pulled unit out and found the unit sump is shorting and hot needs to be replace. Disconnected and water starrted coming in unit needs new sump quoted. Customer is looking for the new one.; ordrng 1 W11416362 (Sump 232.28)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS00

Near Crozet, Virginia 22932

Danny R.

Job Details: 02/03/2023

unit is defrosting will need control and thirmistir and fan not working cx will think it over . cx will call back; ordrng 1 W11172798 (conttrol)

We serviced a

MAYTAG WASHER

Model MHW5630HW0

Near Arlington, Virginia 22203

Christian C.

Job Details: 02/03/2023

"Cx complaint water remains in dispenser assembly in softener space. Inspected unit found F5E2 lock failure and, F5E3 unlock failure. Ran through diagnostic cycle no issues. Ordering dispenser assembly, and valves. Dispenser 3 at upper marlboro 10+ at whirlpool. 2 Tech stacked unit.; ordrng 1 W11316255 (hot water valve) and 1 W11524103 (dispenser assembly) and 1 look (look)"

We serviced a

WHIRLPOOL RANGE

Model WFG535S0LZ1

Near Gainesville, Virginia 20155

Daniel J.

Job Details: 02/03/2023

replaced bake manifold unit preheated to 350 f tested times cook no ignition tested again no ignition called tech line removed bottom panel tested unit lit twice back to back tech line infomred me to try to see if when not lighting if there is a spark fourth time unit did not light and no spark possible damage to harness allowing cabinet to steal spark ording bake ignitor wire; ordrng 1 W11161843 (bake harnes) and 1 W11548757 (control)

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Glyndon, Maryland 21071

Brian R.

Job Details: 02/03/2023

no answer at any of there doors. tried to call and waited 10. cx will need to reschedule.; saved tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Reston, Virginia 20194

Jason A.

Job Details: 02/03/2023

CX complaint FRIDGE doors not closing & FC door loose. Adjusted levelers so L & R RC doors are even. Rails are loose on RIGHT side. Adjusted screws so gap is even > JJ; ordrng 1 WPW10330994 (bracket L) and 1 WPW10330995 (bracket R) and 2 WP13055901 (slide 2 needed. L & R)s

We serviced a

JENN-AIR OVEN

Model JJW2427DS01

Near Lancaster, Pennsylvania 17601

Justin L.

Job Details: 02/03/2023

Cx complaint of F2E1. Was able to access unit and verify model and serial and Found F2E1 error. Quoted cx for repair and collected service only as they are going to reach out to Jennair and will save console for return.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Rockville, Maryland 20852

Roberto I.

Job Details: 02/03/2023

"Cx complaint water and frost around icebox.Confirmed frost and watyer dripping from the back. Temp in the Fc 2F, noticed of frost in the freezer too. Icebox fan running ok, fascia heater worked ok on twst 76. Ordering adapter kit W10864519 per sp W10842568 Rev B. Collecteed $412.41, balance $125. Return visit 2/15/23; ordrng 1 W10864519 (icebox adapter)"

We serviced a

MAYTAG RANGE

Model MER7700LZ2

Near Silver Spring, Maryland 20904

Israel R.

Job Details: 02/03/2023

Customer complaint unit is not heating. I tested the unit is not heater correctly. I tested the unit and found the unit is now heating correctly. the oven is 100 degrees off. I tested temp sensor and is reading good and control sems to be matching the temps room temp. 1000 ohms. I ran a test and the oven is about 10o degrees off when the unit told me it was 400 my mete was barely getting over 300. Ordering control and temp sensor.; ordrng 1 W11548762 (Control) and 1 WPW10181986 (sensor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW00

Near Silver Spring, Maryland 20912

Brian F.

Job Details: 02/03/2023

Maintenance took me to unit which is being held in storage at 7701 Eastern Ave NW. Cx claims unit is in warranty but was unable to produce p.o.p. instructed cx to have p.o.p. ready for return visit.; saved tckt

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Georgetown, South Carolina 29440

Jason T.

Job Details: 02/03/2023

"Cx complaint, not spinning at the end of a cycle, no error codes found. Tested all components, found drive motor slipping during manual agitation test. Installed drive motor from van stock, ran factory test to calibrate and verify unit operation...working as designed.; ordrng 1 W11497303 (DRIVE-MOTOR JT VS) and 1 LOOK (LOOK), used 1 W11497303 (DRIVE-MOTOR) from stock"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Harrisonburg, Virginia 22802

Danny R.

Job Details: 02/03/2023

front panel has and insulation come off will need new gasket abd glue; ordrng 1 W11035878 (brng&seal)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Fredericksburg, Virginia 22408

Robert W.

Job Details: 02/03/2023

CX complaint is the unit is leaking water front left corner. Inspected unit and found when unit is in diag and the fabric softner fills its leaking over the tube ring.Technical Service Pointer #: W11651001 Ordering Tube ring to correct issue; ordrng 1 W11094304 (Tube Ring)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Bel Air, Maryland 21015

Neil H.

Job Details: 02/03/2023

cx complaint unit fills and sits new washmotor needed; ordrng 1 WPW10455268 (Whirlpool Dishwasher Sump & Seal)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Chesapeake, Virginia 23325

Zachery R.

Job Details: 02/03/2023

"cx complaint intermittent leds, checked unit, unit has proper voltage and leds are working as of now, service pointer W11218221 states to replace led power supply, ordering power supply to complete repair. advised cx they will be contacted for return visit.; ordrng 1 W10830288 (cntrl-elec)"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS4

Near Bel Air, Maryland 21014

Neil H.

Job Details: 02/03/2023

opened the box and ignitor was broken wasn't wrapped in bubble wrap and ignitor damaged; schdld next appmnt for 2/9 THU !

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Charlottesville, Virginia 22901

Kyle A.

Job Details: 02/03/2023

Unit dispatched was not the one in the house. Called landlord and advised he will need to get unit properly dispatched.; saved tckt

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Halethorpe, Maryland 21227

Eric W.

Job Details: 02/03/2023

cx complant of unit not compleating cycle inspected unit foundf2e1 f0e5 inspectedunit found unit not adjutating installed actuator now unit adjutating when motor is moving the lights on control dimming unit will need new control and motrol cap; ordrng 1 W10890624 (motor) and 1 W11428524 (cap) and 1 W11603810 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Columbia, Pennsylvania 17512

Justin L.

Job Details: 02/03/2023

Cx complaint unit not making ice in the rc. Was able to access unit and after verifying model and serial entered diag and ran 56 and found E2 motor lost home. Ran 57 and icemaker failed to move. Tested all fans and all worked. FC icemaker producing ice. Unit will need rc icemaker and once in office will need to set return; ordrng 1 W11579560 (rc icemaker)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Ocean Pines, Maryland 21811

Michael E.

Job Details: 02/03/2023

"CX complaint: screetching sound. Tested and verified complaint. Rollers and pulley are turning well. I found black dust in unit from belt rubbing side of pulley. I corrected belt so unit will operate properly until we return. Ordering drive belt. Cannot reschedule due to AIG; ordrng 1 341241 (belt,drive)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYW00

Near Fredericksburg, Virginia 22408

Robert W.

Job Details: 02/03/2023

CX complaint is the unit isnt making ice. Inspected unit and found the IM chute is frozen defrosted and tested unit is making ice but valve is allowing water to pass when IM is not calling for water. Ordering valve to correct issue.; ordrng 1 WPW10238100 (Valve)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Dover, Pennsylvania 17315

Sal R.

Job Details: 02/03/2023

"I attemped to replace the drain pump and found pinched wires. I am ordering 1 main harness (W11568793). I will use drain pump on return visit. Once the part is avalible, please have someone form the office call to set a return date. I am leaving dishwasher pulled out per CX so they might clean behind it.; ordrng 1 W11568793 (harness)"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Chesapeake Beach, Maryland 20732

Shane B.

Job Details: 02/03/2023

cx complaint is the enamale on the drum peeling off. confirmed complaint. a large area at the rear of the drum is flacking off. metal has some rust where its exposed. unit will need a new drum. ordering part. cx will call when drum is delivered.; ordrng 1 W10899578 (drum)

We serviced a

WHIRLPOOL DRYER

Model WED5620HW1

Near Glen Burnie, Maryland 21061

Dustin F.

Job Details: 02/03/2023

"Cx complaint: tapping noiseInspected unit, checked all moving parts for excessive ware/movement. Determind Motor worn and has excessive shaft play. also found crack in blower wheel and is ceased on shaft. Confirmed with WP TL Cliff suggested replacing motor and blower wheel.; ordrng 1 W11364931 (Drive motor) and 1 WP697772 (blower wheel)"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Smyrna, Delaware 19977

Taylor F.

Job Details: 02/03/2023

"Cx complaint is unit not spinning out properly. Testd inspected and verifed complaint. Found the hub to be stripped out causing damage to the gearcase as well as the basket. Also found the gearcase leaking oil which went all over the motor and other componants. Was unable to remove the washplate, it will have to be drilled off. Ordering basket, gearcase, washplate, motor, splutch, belt. Cannot reschedule at this time. 2 CT GEARCASE; ordrng 1 W11454734 (gearcase) and 1 W11283592 (motor-drve) and 1 W11239857 (belt) and 1 W10721967 (drive pulley) and 1 W10902814 (washplate) and 1 W10752719 (basket) and 1 look (look)"

We serviced a

WHIRLPOOL WASHER

Model MVWC465HW3

Near Ocean Pines, Maryland 21811

Michael E.

Job Details: 02/03/2023

"Upon arrival i found that the valve ordered is incorrect. I checked model and serial and found model was incorrect but serial was correct. Ran model inquiry under correct model and it is showing that it is in first year. I replaced the valve from Van Stock. Tested unit and it is now working properly. Job is complete; ordrng 1 W11038689 (valve), used 1 W11038689 (valve) from stock"

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Strasburg, Virginia 22657

Ezra M.

Job Details: 02/03/2023

"f0e9, not restarting after adjusting clothes. checked errors, f0e5, f0e9 and f3e3 stored. leveled unit, verified smooth spin, suspension good. tested inlet thermistor, no change during test. ordering control and valves.; ordrng 1 W11624938 (control) and 1 W11595805 (water inlet valves)"

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Hagerstown, Maryland 21740

Andrew S.

Job Details: 02/03/2023

Cx complaint is that the lid latch is not working. Upon arrival I found that the Latch mechanism has failed. I am ordering the lid lock. I was able to set the return visit for Thursday 2/9 AM preference.; ordrng 1 W11513248 (Lid Lock)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Hallam, Pennsylvania 17406

Sal R.

Job Details: 02/03/2023

"CX complaint is that the RC icemaker is not making ice,. I found that thenutnin is not allowing water throught the valve. I am orderign 1 rear valve . Once the contract is apporved, please have someone from the office call to set a retun date .; ordrng 1 W11430645 (rear daul valve)"

We serviced a

WHIRLPOOL WASHER

Model MVWB865GC1

Near Kearneysville, West Virginia 25430

Ken M.

Job Details: 02/03/2023

"Customer complaint is that the unit is squeaking during agitate. Inspection of the drive system found the gearcase is leaking oil. Checked for stored error codes and found F9E2 and F0E2. Ran test cycle and the cycle ran properly, but noisily. Unit needs a new gearcase.; ordrng 1 W11393685 (gearcase)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS05

Near Manassas, Virginia 20112

Demonte S.

Job Details: 02/03/2023

"Installed Control Board, Ice Box Fan Motor & Right Tracks. Left Tracks are Damaged. Reordering Left Tracks & Freezer Light Switch. ; ordrng 1 WPW10625069(reorder) (Whirlpool Refrigerator Freezer Door Bracket) and 1 W11291142 (SWITCH)"

We serviced a

JENN-AIR RANGE

Model JIS1450DP1

Near Williamsburg, Virginia 23188

Lucas R.

Job Details: 02/03/2023

"cx complaint unit not heating properly, checked unit found open bake element, verrified 245 vac to element, also found terminal block shorted at N, replaced element and block, tested, unit working as designed.; ordrng 1 W10779716 (elmnt-bake lr/vs) and 1 W10245259 (block-term lr/vs), used 1 W10779716 (element lr/vs), and 1 W10245259 (block lr/vs) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS00

Near Falling Waters, West Virginia 25419

Ken M.

Job Details: 02/03/2023

"Pantry UI replaced and power cycled to the unit. Unit did not power on properly. Disconnected the UI and is started working again. Issue is in the harness, not the pantry UI. Ordering harness. Evaporator fan motor assemblies and drain pan replaced.; ordrng 1 W11170612 (harns-wire)"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Ocean Pines, Maryland 21811

Michael E.

Job Details: 02/03/2023

"CX complaint: goes into high spin as soon as power button is pressed. Tested and verified complaint. When power button is pressed, it starts spinning before it can lock the lid but does lock the lid. Will not pause but will stop spin when power button is pressed. J6-1 is sending 120vac to motor. Also, i noticed a puddle of oil under unit and found it is coming from capacitor. SR 7735652808 Called WPTL and went over findings. Went through resistance readings on J6 and J4 plugs. TL recommended replace capacitor and control. Ordering capacitor and control. Cannot reschedule due to SO part; ordrng 1 W11395618 (capacitor) and 1 W11556725 (control)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Westminster, Maryland 21158

Bernard M.

Job Details: 02/03/2023

Cx complaint unit isn't completing cycles. Entered diag and found error code F8E1 long fill. Ran test cycle and found unit having a slow fill. Cx also complaint the unit is tearing clothes. Felt around metal inside of basket and its smooth not jagged metal edges. Did find the agitator to have small sharp edging. Will use agitator on return and order inlet valve. Found valve in stock and set return for 2/10. Office will call cx with time frame; ordrng 1 W11513255 (inlet valve)

We serviced a

WHIRLPOOL DRYER

Model WED6620HC2

Near Hampton, Virginia 23669

Orbie

Job Details: 02/03/2023

cx complaint no power. checked unit found L1 touching cabinet at rear cover causing direct short to ground. ordering all parts needed for repair. ordering ACU just in case it shorted out.; ordrng 1 279318 (terminal) and 1 279393 (screw) and 1 WP3397659 (terminal block) and 1 W11565025 (acu)

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near Williamsburg, Virginia 23188

Lucas R.

Job Details: 02/03/2023

"cx complaint knocking noise, checked unit found cracked blower wheel, called office spoke with cb, scheduled for thurs. 2/9; ordrng 1 WP697772 (blower wheel)"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Hagerstown, Maryland 21740

Ken M.

Job Details: 02/03/2023

"Customer complaint is that the unit is not working properly, bounces around when spinning. Unit tested and found that the unit does not engage to agitate properly and when the unit spins, the entire tub is wobbling. Found the basket is not secure to the shaft. The drive hub is so loose that the basket will not secure to the shaft. Unable to loosen the screws to the hub. Unit needs a new basket assembly. Also needs a new gearcase, splutch, and actuator.; ordrng 1 W10752719 (basket) and 1 W11454734 (gearcase) and 1 W10913953 (actuator) and 1 W10721967 (drive pulley)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Virginia Beach, Virginia 23452

Carl A.

Job Details: 02/03/2023

"cx complaint of unit making a banging and clunging noise ,pulled error codes to find the following error codes F0E3,under unit to pull the pulley off,and found oil leaking from gear case and play on drive shaft as reinstalling the pulley on shaft ordering parts needed for repairs; ordrng 1 Look/Look and 1 W11449840 (Gearcase) and 1 W11283592 (motor-drve) and 1 W11395618 (Capacitor) and 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 W10752187 (Washplate Screw) and 1 W11510461 (WASHPLATE)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Lititz, Pennsylvania 17543

Justin L.

Job Details: 02/03/2023

Cx complaint unit not dispensing water. Was able to access unit and verify model. Removed filterhousing and verified water going through. Found frozen reservoir. Cleared and found water going through but dual valve just buzzing and not opening. Unit is recessed down into floor and cx will either need to remove unit or will need second tech to remove. Quoted cx for repair and collected service as they want to think about it no further work needed; saved tckt

We serviced a

MAYTAG RANGE

Model MER6600FW2

Near Airville, Pennsylvania 17302

Sal R.

Job Details: 02/03/2023

"CX complaint is that the display gos in and out. I found the unt to be opperating , but then display is flickering and god out. I found nall connection to be tight . I am ordering 1 control board (W11313016). Once the contract is apporved, plese have someone form the office call to set a return date,; ordrng 1 W11313016 (control board)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Stewartstown, Pennsylvania 17363

Sal R.

Job Details: 02/03/2023

"CX compliant is that thenutni is not cooling in ether the Rc nor FC. I foundtempos to be in the 60's in both compartments . I found the compressor to not be running. i was able to ru8hn several diag test to include test 3 , and test 4. I foun d that when the compressor came on it was making a deep rumbling sound and would die out and stop running after a few sec. I called and discussed my findings with DB . Unit needs 1 sealed system repair. I am ordering 1 compressor, filter , and evap. Once the parts are avlible, please have somone foprm the office call to set a return date. Return visit will need to be 3 call counted due to the sealed system repair. Limited warranty covers labor and parts . I collected $120.00 for service charges via check.; ordrng 1 W10832994 (compressor 16@ tribs) and 1 WPW10143759 (Drier filter 100 @ tribs) and 1 W11492867 (RC Evap) and 1 3callcount (3 call count)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Virginia Beach, Virginia 23454

Branden R.

Job Details: 02/03/2023

"cx complaint unbalanced operations-unbalanced/vibrate/shake checked unit and found no error codes cx has load of towels in unit and spinning when i enter home , checked under unit and only error i could find would be heavy amount of oil coming from gearcase and motor vary hot to touch unit will need full gearcase repair being unit goes unbalanced after 1 or 2 washes when bearing warms up . ordering all parts for repair .; ordrng 1 W11454734 (gearcase) and 1 W10721967 (pully) and 1 W11239857 (belt) and 1 W10752283 (washplate)"

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Timberville, Virginia

Danny R.

Job Details: 02/03/2023

unit has foe5 and f0 e9 codes tearing clothes agittor and gear case move freely and the tub wabbles; ordrng 1 W11449840 (gear case) and 1 W10721967 (pully) and 1 W11550891 (agitator) and 1 W11178224 (basket assy) and 1 W11551646 (lock nut)

We serviced a

WHIRLPOOL WASHER

Model MVWP575GW0

Near Severna Park, Maryland 21146

Israel R.

Job Details: 02/03/2023

I called the customer becasuse i was running late and i was going to get ther very late. Called cx and reschedule but im getting this call put back for tomorroew. Im keeping the part.; saved tckt

We serviced a

WHIRLPOOL FREEZER

Model WRS315SDHM08

Near Hanover, Pennsylvania 17331

Sal R.

Job Details: 02/03/2023

"CX complaint is that the utni is not cooling . I found that the Evap is frosted over. I am ordering 1 defrost heater with harmess. Part is temp out of stock. Once the part is avsalible, please have someone form the office call to set a retun date.; ordrng 1 W11650661 (heater with harness TOS)"

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Norfolk, Virginia 23513

Carl A.

Job Details: 02/03/2023

"cx complaint of unit not starting,checked unit to find the following error code F5E1, found the lid switch to have failed ordering parts needed for repairs; ordrng 1 W11513248 (Lid Lock Latch)"

We serviced a

KITCHENAID DISHWASHER

Model WDT750SAKZO

Near Norfolk, Virginia 23518

Carl A.

Job Details: 02/03/2023

"cx complaint of unit leaking water checked unit to find leak coming from pin hole in drain line hose,as scatch on door and handle,also the support ont he right side of unit is stripped out not allowing foot to level; ordrng 1 W11579564 (Shield, Tub Sound) and 1 W11391973 (Door Handle, Stainless Steel) and 1 W11461694 (PANEL) and 1 W10920122 (SUPPORT) and 1 W11461694 (HOSE-DRAIN) and 1 W10920120 (Side Support, Tub (right Hand)) and 4 W11561254 (Leg, Leveling)s"

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Chesapeake, Virginia 23322

Branden R.

Job Details: 02/03/2023

"cx complaint control panel not working checked unit and found unit is DOA checked for proper vac to unit and everything checked good proper vac to control but both ui and control are not doing anything , no greenlight on control ordering all parts for proper repair .; ordrng 1 W11414079 (ui) and 1 W11410063 (control)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Norfolk, Virginia 23503

Carl A.

Job Details: 02/03/2023

"cx complaint of unit banning of on cabinet,checked unit to find no error codes at this time,checked unit to find gear case having play in it as well as leaking a little oil from it ordering parts needed for repairs; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Drive Clutch Kit) and 1 W11239857 (Drive Belt) and 1 W10752187 (Washplate Screw) and 1 W11510461 ( WASHPLATE) and 1 Look/Look"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKV0

Near Poquoson, Virginia 23662

Lucas R.

Job Details: 02/03/2023

"cx complaint no operation, checked unit found f6e1 u.i code, moisture on u.i from console pulling back.; ordrng 1 W11460908 (console) and 1 W11460962 (u.i)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT705PAKZ0

Near Elizabeth City, North Carolina 27909

Austin D.

Job Details: 02/03/2023

"cx complaint the unit is not draining,. checked the unit and found that the impeller on the drain pump had broken off of the shaft. therefore, i replaced the drain pump and tested operation. unit is running as designed.; ordrng 1 w10876537 (drain pump ar vs), used 1 W11537778 (drain pump ar vs) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE204KPS0

Near Edenton, North Carolina 27932

Austin D.

Job Details: 02/03/2023

found dishwasher at the house with special project for the heating element. forgot to take photo of model abd serial but i called the cx on vonage and cx told me info over the phone. ordering new element to resolve the issue. advsied cx that we will be in contact with them once the part has arrived. cx agreed.; ordrng 1 W11537778 (element)

We serviced a

WHIRLPOOL DRYER

Model WED8000DW4

Near Annville, Pennsylvania 17003

Cody H.

Job Details: 02/03/2023

"Was able to access unit and replace parts per previous visit. Unit is now working as designed, no further work needed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Stafford, Virginia 22556

Robert W.

Job Details: 02/03/2023

Arr at CX and knocked on door Cx stated another company came out and took care of issue and they tried cancel appt. Cancel appt

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Myrtle Beach, South Carolina 29579

Paul F.

Job Details: 02/03/2023

Instaled new parts. All check ok.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS02

Near Myrtle Beach, South Carolina 29572

Jason T.

Job Details: 02/03/2023

"Removed wall oven with PF, installed parts to complete the repair. Verified all unit or proper operation...working as designed."

We serviced a

WHIRLPOOL RANGE

Model weg750h0hz2

Near New Oxford, Pennsylvania 17350

Drew B.

Job Details: 02/03/2023

replaced parts and now works fine no issues..

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Palmyra, Pennsylvania 17078

Cody H.

Job Details: 02/03/2023

"Was able to access unit and replace parts per previous visit. Ran unit through diagnostic test to which it passed. Unit is now working as designed, no further work needed."

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Sterling, Virginia 20166

Daniel J.

Job Details: 02/03/2023

costco warehouse unit leaked in customers home sent to costco warehouse for diag rep i spoke with stated was sent out only to document casue of failure found unit leaking fronm whole in drain hose called tech line documented hole in drain hose W10802689 rep didnt want part ordered just documaented

We serviced a

WHIRLPOOL REFRIGERATOR

Model KUWL204ESB00

Near Myrtle Beach, South Carolina 29572

Jason T.

Job Details: 02/03/2023

"Installed control, verified led light in the unit...working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near West Donegal, Pennsylvania 17022

Cody H.

Job Details: 02/03/2023

Was able to access unit and replace parts per previous vist. Unit is now filling with water ready to produce ice. No further work is needed.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS02

Near Myrtle Beach, South Carolina 29572

Paul F.

Job Details: 02/03/2023

Installed new parts. All check ok.

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Charlottesville, Virginia 22901

Kyle A.

Job Details: 02/03/2023

Arrived and found part installed. Unit was popping lf error code due to unit not being hooked up to water. Informed cx

We serviced a

MAYTAG DRYER

Model MEDC215EW1

Near Harrisburg, Pennsylvania 17111

Cody H.

Job Details: 02/03/2023

"CX complains unit is not heating. CX states it has been this way for a few weeks. Tested unit on arrival to verify complaint and unit is not producing heat. Checked thermal fuse, found it to be good, checked element and found a O.L. resistance reading. Replaced element with prei.d part. Unit now works as designed, no further work needed."

We serviced a

AMANA DRYER

Model NED4655EW1

Near Woodbridge, Virginia 22193

Demonte S.

Job Details: 02/03/2023

Inspected the unit. Found that the cx is saying that the Dryer will take multiple cycles before clothes are Dry. Checked the Vent with Meter to see how much air flow is moving. Poor Air Flow. Started the unit on Time Dry. Checked the Vents on the out side of the house. Vents are clogged. No air flow at all. Cx will need to have Vents Cleaned and Cleared before using the unit again. Unit is heating. Unit is working as Designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Aldie, Virginia 20105

Daniel J.

Job Details: 02/03/2023

installed new control diffuser and also freezer thermistor

We serviced a

WHIRLPOOL MICROWAVE

Model WOC75EC0HS20

Near Aberdeen, Maryland 21001

Neil H.

Job Details: 02/03/2023

CX COMPLAINT WHEN USING THE BAKE/COVECTION BAKE THE UNIT TRIPS BREAKER REPLACED THE BAKE ELEMENT AND THE COVECTION FAN TESTED AND UNIT WORKING NO ISSUES.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Bumpass, Virginia 23024

Eric F.

Job Details: 02/03/2023

"Installed parts, tested unit, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW2

Near Richmond, Virginia 23226

Thomas B.

Job Details: 02/03/2023

Cx complaint unit is not working properly inspected unit found no issues ran auto test no issues cx states it did it with a load loaded unit and tested same result no issues cx states it sounded like a worn serpentine belt checked belt and it's integrity all checks good pulley and motor also look good found no other issues unable to duplicate requested cx record the noise and where in the cycle this is happening however unable to duplicate at this time

We serviced a

MAYTAG WASHER

Model MHW5500FC1

Near Alexandria, Virginia 22308

Lloyd B.

Job Details: 02/03/2023

Cx complained the unit had wet clothes at the end of the cycle. Inspected the unit and found that there is a code of F8E3 for too much water. Ran diagnostics and it completed each cycle but the drain was slow. Removed the debris from the pump and tested in a normal cycle and it filled with the proper amount and drained properly. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Richmond, Virginia 23237

Chris B.

Job Details: 02/03/2023

replaced ordered parts tested unit working as desighned

We serviced a

WHIRLPOOL FREEZER

Model WRX986SIHZ02

Near Arnold, Maryland 21012

Israel R.

Job Details: 02/03/2023

Installed mulluion and drawers. Unit is back to normal operations. she stated the new one is not better. I found the front cover was coming off on the new one. I reseated and it stayed but she ios nmot happuy.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Crownsville, Maryland 21032

Israel R.

Job Details: 02/03/2023

Got to the unit and the husband took me to the unit and i started asking questions about the unit and he went to get his wife. His wife came out and said she cancelled the call citing she had another technician and that is the sump and they will get a new one.

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH32519CT0

Near Mount Airy, Maryland 21771

Ricardo S.

Job Details: 02/03/2023

I explain to the customer the service charges and he says that he does not want to do any repairs since it could be more expensive than the unit

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Elkridge, Maryland 21075

Eric W.

Job Details: 02/03/2023

ran nitrogen threw unit unit could not find any restrictions installed new dryer and filled unit with 1.98 oz r600 and ran unit for 10 min then unpluged unit and the pressures equalized in about 8 min

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS973CIDM00

Near Richmond, Virginia 23230

Thomas B.

Job Details: 02/03/2023

"Removed and replaced evaporator and dryer filter, and coupler filled with 5.75 went to test and heard hissing from the evaporator inspected found the high pressure tubing is cracked inside the rear of the cabinet hear hissing clearly from it called whirlpool tech line SR 7735649959 deemed unrepairable"

We serviced a

MAYTAG REFRIGERATOR

Model MFC2062FEZ01

Near Middleburg, Virginia 20117

Ezra M.

Job Details: 02/03/2023

"discussed repair with customer, explained cannot guarantee repair due to leak in unit. cust opted to not proceed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDEM01

Near Wyomissing, Pennsylvania 19610

Drew B.

Job Details: 02/03/2023

replaced compressor and drier filter when doing so opening system foudn a completely full charge of 134a... was able to cut open the system and replaced the compressor and filter. and pllled 29in vacc and filled to the required 5.50oz 134a scaled to the 5 on low and 155 on high in specs and started cooling at holding spec guage readings per sd quic pics.

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