We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Norfolk, VA 23518
Orbie
Job Details: 02/08/2023
"cx complaint icemaker not working. checked temps. FC temp -4.6*F, RC temp 35.5*F. tested icemaker harvest. working in test mode. leveled unit and advised cx to call back if ice production doesn't increase. if cx calls back unit will need new icemaker (WPW10300024). completing job until cx calls back - cx paid $120 diag."
We serviced a
AMANA WASHER
Model NFW5800HW2
Near Franklin, VA 23851
Zachery R.
Job Details: 02/08/2023
"cx complaint unit not draining. checked unit, unit displaying f8e3, f5e4. cleared faults, ran auto test cycle, unit would not drain, used shop vac to clear water. come to find debris is lint filter, tested, unit still not draining. come to find defective acu, ordering acu and pressure switch to complete repair. advised cx they will be contacted for return visit.; ordrng 1 W11550652 (acu) and 1 W11316246 (pressure switch)"
We serviced a
MAYTAG DRYER
Model MEDX655DW0
Near Bridgeville, DE 19933
Michael E.
Job Details: 02/08/2023
CX complaint: unit not running. Tested and verified complaint. I found that i was getting 245 vac between 1 leg and the common. Other leg no voltage. Testing common to ground showing 120 vac. ! leg and common are acting as the two legs and the 2nd leg is acting as a gound. Test results were the same at terminal block and at receptacle. I advised CX to have a licensed electrician take a look at this. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Reinholds, PA 17569
Drew B.
Job Details: 02/08/2023
techline rob couplers needed for evap wasnt ordered. but when looking for the couplers for the evap fittings i have non to exact the evap.. FOUDN the evap was extremely bent out the box cx didnt want installed will need reordered along with the couplers for evaps; ordrng 1 w11582579 (compressor) and 1 w11562258 (evap reorder) and 1 W11504419 (coupler evap) and 1 W11504449 (coupler evap) and 1 W11504445 (drier coupler) and 1 W11504449 (dryer coupler) and 1 W11504415 (compressor coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler) and 1 LOOK (LOOK) and 1 3COUNT (3 COUTN) and 1 SSTECH (SS TECH)
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Timonium, MD 21093
Bernard M.
Job Details: 02/08/2023
"Replaced all parts and used clutch (W10734521) from vanstock due to it being saturated in oil,recalibrated and ran auto test. Unit completed test without issues. Unit checks good; used 1 W10734521 (clutch-BM-VS) from stock"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Elizabethtown, PA 17022
Justin L.
Job Details: 02/08/2023
"cx complaint unit not operating and making noise when it does. Was able to access unit and found F7E9 locked rotor, F2E1 stuck button, F0E3 overload and F5E1 lid lock. Ran test 51 and found unit to fill but make noise during agitate and spin and didnt want to unlock at end. Found during encoder test some buttons taking multiple presses and friction coming from internals of gearcase and rotor has grinding marks, Ordering parts needed for repair along with 2 call count for time needed. Once in and approved office will need to contact to set return; ordrng 1 W10902814 (washplate) and 1 W11393685 (gearcase) and 1 W10915700 (stator) and 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 W10915701 (rotor) and 1 W11112656 (console) and 1 W11400681 (control) and 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Harrisburg, PA 17104
Cody H.
Job Details: 02/08/2023
"CX complains unit is melting ice into a big block. Verified complaint cx's ice bucket has ice cubes but also 1' of soild ice on bottom of bucket. FC temp reads 17.5*F RC temp reads 39.2*F. When inspecting unit it was found that the icemaker was installed incorrectly and all screws stripped out the liner causing the icemaker to lean and spill water in the FC.Evap frost patterned looked good and unit defrosted with no issues, Called techline after attempt to repair screw holes failed. Spoke to Bruce . Unit is being looked into as unrepairable due to lowes installation of icemaker. Whirlpool to reach out to CX or office with next steps. No further work needed at this time."
We serviced a
MAYTAG WASHER
Model MVWB765FW
Near Woodbridge, VA 22193
Richard B.
Job Details: 02/08/2023
"Inspected unit and found shifter failure , Ordering slider and clutch assemblys. Further work needed. RB; ordrng 1 W10754448 (clutch) and 1 W10734521 (slider)"
We serviced a
WHIRLPOOL OVEN
Model WFE505W0JS3
Near Wilmington, DE 19810
Taylor F.
Job Details: 02/08/2023
Cx complaint is unit not heating back right burner or bake. Tested inspected and verifed complaint. Replaced switch and control from previous diagnosis and unit is now working as designed. job is complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Edgewood, MD 21040
Neil H.
Job Details: 02/08/2023
6-44-3inlet valve getting 26vac ordering new control and go from there because the valve can't open to start washing; ordrng 1 W10906426 (Whirlpool Dishwasher Electronic Control Board)
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Hagerstown, MD 21742
Ken M.
Job Details: 02/08/2023
"Customer complaint is that the unit cycles constantly, smells gas. Unit tested and is working properly. Contacted safety with findings."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Boonsboro, MD 21713
Ken M.
Job Details: 02/08/2023
Customer complaint is that the unit is not dispensing ice. Found that the ice auger coupling has stripped the auger motor shaft. Unit needs a new auger motor and coupling.; ordrng 1 W11310391 (auger motor) and 1 WP63052-2 (yoke)
We serviced a
WHIRLPOOL DRYER
Model CSP2970HQ0
Near Washington, DC 20009
Leon
Job Details: 02/08/2023
R#58328AIDAN cx complaint was top unit didnt work on stacked driers confirmed complaint when i installed new control we didnt have the key to proply program the control called tech line and they had me call commercial tech line they showed me how to do it with out they key once it was program the top dryer still didnt work tested the door switched everything seemeed to be working great but the dry still showed the top door was open called MR tried calling C TECH again but they was closed cx said he would just buy a new unit and he wanted a refund for the parts
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT106TFDB02
Near Newport News, VA 23601
Justin W.
Job Details: 02/08/2023
cx complaint no cool. confirmed no frost pattern ordering sealed system parts for repair.; ordrng 1 W11579351 (evap) and 1 W11504450 (coupler) and 1 W11506620 (coupler) and 1 W10843121 (drier) and 1 W11504445 (coupler) and 1 W11504447 (coupler) and 1 W11580057 (compressor) and 1 W11504415 (coupler) and 1 W11504430 (coupler) and 1 W11506619 (coupler) and 1 W11506635 (process stub coupler)
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Mechanicsburg, PA 17050
Andrew S.
Job Details: 02/08/2023
Per previous diag I was able to access and replace the ordered parts. I then ran the diag test and found that the unit is now functioning as intended. Job complete
We serviced a
KITCHENAID DBL WALL OVEN
Model KOCE500EBS20
Near Newport News, VA 23606
Justin W.
Job Details: 02/08/2023
cx complaint door damaged. confirmed complaint found error code f1e1. found oven door glass shattered during self clean ordering inner door a; ordrng 1 W11617223 (liner assembly) and 1 WPW10618107 (inner glass) and 1 W11448962 (control) and 1 look (look) and 1 W11598182 (retainer)
We serviced a
WHIRLPOOL RANGE
Model WEG730H0DS0
Near Washington, DC 20011
Leon
Job Details: 02/08/2023
cx complaint was ui stopped working confirmed complaint pulled unit apart seen the control where the ui gets power was burned out then 2 gas valves was stuck closed cx need new manifold called home owner cx said they would buy a new one
We serviced a
WHIRLPOOL OVEN
Model ACR4303MFS7
Near King and Queen Court House, VA 23085
Justin W.
Job Details: 02/08/2023
cx complaint oven not working. checked unit to find error code f1e0. found issue with control. ordering control to complete repair.; ordrng 1 look (look) and 1 W11536794 (control) and 1 look (look)
We serviced a
JENNAIR COFFEE-MAKER
Model JBC7624BS00
Near Hagerstown, MD 21742
Ken M.
Job Details: 02/08/2023
"Flow meter, filter, diverter, and infusion assembly replaced and tested. Unit is working properly. Old parts left with customer."
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204KPS0
Near East York, PA 17402
Fred G.
Job Details: 02/08/2023
i was able to access unit and replaced all parts as per previous tech. i also noticed unit was leaning to the left. adjusted front left foot. tested unit for leaks and found unit now checks good.; ordrng 1 looklook
We serviced a
MAYTAG WASHER
Model MVWB765FC1
Near Wilmington, DE 19803
Taylor F.
Job Details: 02/08/2023
Cx complaint is washer not spinning. Tested inspected and verifed complaint. Found the gearcase leaking oil all over the motor and slider. Also found the inlet valve full of sediment which caused a long fill. Also found the control not reading the weight of the basket properly. Quoted cx for repair which they declined. Cx paid 120.00 service call by CC. Job is complete.
We serviced a
WHIRLPOOL FREEZER
Model WRF757SDHZ00
Near Stafford, VA 22554
Robert W.
Job Details: 02/08/2023
"CX complaint is the unit lights are out, Inspected unit and found the FC light is out and is cauing the upper RC lights to go out, Pullled FC light and found the FC light is the older out of date light SCode s191aq Ordering FC light; ordrng 1 W10695459 (FC light) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL DRYER
Model WET4027HW1
Near Washington, DC 20008
Leon
Job Details: 02/08/2023
cx complaint was unit wasnt heating all the clothes only thin items seen the cx vent runing outsaid had lint hanging out of it and also vent line coming from the unit to the wall wasnt connected when i pulled the unit out slightly the vent holes fell out reconnected the holes and thightly sercured the holes so it would vent better nnoticed when putting the unit down the vent was being crashed by the unit i was unable to pull unit out any farer because cx glued the leak pan to the ground cx said he would try to rise the unit then get someone to clean the vents out
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Norfolk, VA 23518
Orbie
Job Details: 02/08/2023
cx complaint unit getting stuck on rinse. checked unit found F7E1. ran unit through cycle and was humming during agitation and spin. ordering part needed to complete repair.; ordrng 1 W11428524 (capacitor)
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Parkville, MD 21234
Neil H.
Job Details: 02/08/2023
home depot is replacing the unit per cx
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS4
Near Washington, DC 20016
Leon
Job Details: 02/08/2023
NEW ICE MAKER WAS CRACKED NEED NEW IM; ordrng 1 D7824706Q ((REORDER) ICE MAKER(rop1y))
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Parkville, MD 21234
Neil H.
Job Details: 02/08/2023
complaint leaking in the rc found the fc pan/drain frozen and foam on top cleared all the foam steammed the line water went down explained to if in 3 days they notice this again the drain is restricted and non repairable ran linked zipties though to clear drain more unit checked good.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near New Castle, DE 19720
Taylor F.
Job Details: 02/08/2023
"Cx complaint is unit shaking really bad/off balance. Found the suspension rods to be defective causing the unit to shake. Ordering suspension rods, rescheduled for 2/13/23; ordrng 1 W10780045 (suspension)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MRT311FFFH00
Near Elizabethtown, PA 17022
Justin L.
Job Details: 02/08/2023
Was able to access unit and replace parts. Unit now checks good no further work needed
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Washington, DC 20003
Samuel R.
Job Details: 02/08/2023
wrong part was packaged but correct number on box.advised cx and took a pic.reordering part W11434044 0 tribles; ordrng 1 W11434044 (inlet valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS04
Near Cherry Run, WV 25427
Ken M.
Job Details: 02/08/2023
Heater replaced and ice maker tested. Unit is working properly. Old part left with customer.
We serviced a
WHIRLPOOL OVEN
Model WGG555S0BS01
Near Edgewood, MD 21040
Neil H.
Job Details: 02/08/2023
f6e1f3e0f3e1f1e0tested unit and it got to 260 and the breaker tripped than i turned it back on and the preheat went through and 350 and than i did 450 and it went to that temp and didn't trip again control display flicking digits and that where the sound was from when breaker tripped ordering new control they also mentioned that after i replaced the ignitor oven didn't heat at all now it is and error f1e0 was present in history; ordrng 1 WPW10539994 (cntrl-elec)
We serviced a
WHIRLPOOL FREEZER
Model WRT511SZDW02
Near Hampden Township, PA 17050
Andrew S.
Job Details: 02/08/2023
Cx complaint is that the housing tabs have failed and the light is hanging down in the FC. Upon arrival I found that the front tabs have failed. i was able to replace the housing. Unit is now functioning as intended. Job complete
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Falling Waters, WV 25419
Ken M.
Job Details: 02/08/2023
Customer complaint is that the unit is giving an F7E1 error code. Also found F7E6 stored. Ran test cycle and the unit did not agitate or spin. Inspection of the drive system found the capacitor is leaked out. Unit needs a new capacitor.; ordrng 1 W11395618 (capacitor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Catlett, VA 20119
Daniel J.
Job Details: 02/08/2023
fridge light switch failed replaced now lights working
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Carlisle, PA 17015
Andrew S.
Job Details: 02/08/2023
"Cx complaint is that the unit is not drainingall the time. Upon arrival I found that the unit drains during all the cycle but intermittently does not drain in the final drain cycle. I found an F9E1. The unit had not drained in the last cycle the cx ran. I was able to run the manual drain and the unit is draining as intended. I Quoted the cx for the cost of the repair. I am also ordering the heating element. The unit falls in the SP W11540964. I collected for the service call, part and shipping. Cx will owe 120 on return. Element is covered under S17304. I was able to set the return for Monday 2/13 AM preference.; ordrng 1 W11410065 (Control) and 1 W11537778 (Element)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Mount Wolf, PA 17347
Justin L.
Job Details: 02/08/2023
As per rpevious tech was able to access unit and replace part. Calibrated and tested unit now checks good no further work needed
We serviced a
KITCHENAID OVEN
Model KODC304ESS01
Near Willow Street, PA 17584
Justin L.
Job Details: 02/08/2023
"Cx complaint unit not heating in bottom oven. Was able to access unit and found no saved codes. Found display fading. Attempting to run bake and broil and no heat. Found temp sensor reading in range. Ordering controll and display and a second tech to help remove oven. Contacted tradecare to have parts exparted order number 1537488393. Once cx recieves the parts they will contact us for return; ordrng 1 look (look), ordrd 1 WPW10752316 (display) and 1 WPW10721210 (control)"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW07
Near York, PA 17402
Fred G.
Job Details: 02/08/2023
arrived at cx house and found cx thought unit still had coverage. entitlements shows 12 months only. unit is out of coverage. someone at whirlpool told cx they had a limited warrenty left. I called TC was informed unit warrenty is expired and their is no coverage left. cx did not want to pay the service call fee. I left and moved on.
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Alexandria, VA 22301
David J.
Job Details: 02/08/2023
Cx complaint unit is really off balance and displays OOB and sometimes comes back to clothes not being washed. Arrived today and inspected unit. Put into diagnostic mode and checked errors. Found none. Ran diagnostic cycle and unit completed with no errors. Tested suspension and that is working properly. Spun tub and found top of tub to move left to right about 1 which will definitely cause the off valve loads. Ordering a tub for return visit. Re calibrated unit before left ; ordrng 1 W11178227 (Inner tub)
We serviced a
KITCHENAID DISHWASHER
Model KUDP01FLSS2
Near Virginia Beach, VA 23451
Orbie
Job Details: 02/08/2023
replaced pulleys on door. tested unit working as designed
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Arlington, VA 22207
Christian C.
Job Details: 02/08/2023
Cx complaint unit is not dispensing ice. Inspected unit and found ice clumped in bin. Defrosted ice to remove bin and there is ice buildup on bottom of bin as well. TSP#W11539038 Ordering control kit. Control kit none in stock at both upper marlboro and whirlpool.; ordrng 1 W11533211 (control kit)
We serviced a
WHIRLPOOL DRYER
Model WET4024HW0
Near Myrtle Beach, SC 29577
Paul F.
Job Details: 02/08/2023
Installed new parts. All check ok.
We serviced a
JENN-AIR OVEN
Model JJW3830IL01
Near Street, MD 21154
Sal R.
Job Details: 02/08/2023
"CX complaint is that the unit is giving a intermitant F2E0 error code. I was able to recreat the erro. I inspected the console connections and found all connections to be secure. I am ordering 1 Control console (W11449114). Once the part is avalible, please have someone form the office call to set a return Service , parts, and labor are covered under the JennAir 24 month warraty.; ordrng 1 W11449114 (console control. TOS)"
We serviced a
WHIRLPOOL DBL WALL OVEN
Model WOD51EC0AS05
Near Westminster, MD 21157
Ricardo S.
Job Details: 02/08/2023
replaced control panel.. unit tested and works fine
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS3
Near N Litchfield, SC 29585
Jason T.
Job Details: 02/08/2023
"Installed parts, when testing the unit, found cooktop-on and cooktop-hot shut off, during the repair, cooktop light turned back on. Installed parts from van stock, RR burner not operating, ordering parts for the return visit. Advised cx to contact VIA dispatch to schedule a return visit once all parts are received, cx agreed.; ordrng 2 WPW10434452 (switch-inf JT VS)s and 2 WP3149404 (switch-inf JT VS)s and 1 WP3149400 (switch-inf JT VS) and 1 W11452622 (MAIN HARNESS) and 1 W11134603 (harns-wire) and 1 WP3149404 (switch-inf), used 2 WPW10434452 (SWITCH), 2 WP3149404 (SWITCH), and 1 w107273601 (SWITCH) from stock"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC7HS02
Near Herndon, VA 20171
Demonte S.
Job Details: 02/08/2023
Inspected the unit. Found that the cx is saying that the Oven has no power. Installed new Console just in case it's a bad console. Tried to power unit on. Unit has no power. Called Whirlpool Techline Ref. Checked power at the junction box. L1 to Junction box ground = 0.48 Volts. I then checked the L2 to junction box ground = 247.7 Volts. L1 to L2 = 248.3 Volts. When you have the units ground hit the junction box the unit will then power on. Cx called an electrician they said this is correct. Cx has a house power issue. Even whirlpool is saying its a house power issue. It's not the Oven. ( Please see Sd Pictures.)
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Chesapeake, VA 23325
Branden R.
Job Details: 02/08/2023
"cx complaint f0e5 error code - top load washer checked unit and found error codes f3e3 f0e5 f0e9 , ran multible test and everything seem to check good , suspension rods checked good along with gearcase . cleared codes and tested once more while testing found error code f3e3 ordering valve along with harness; ordrng 1 w11396714 (valve) and 1 w11198271 (harness)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Sterling, VA 20165
Demonte S.
Job Details: 02/08/2023
"Installed the Compressor, Coupler & Drier. Pulled Vacuum on the unit. Unit is holding a Vacuum. Filled the unit. Unit is starting to Cool. Pressure's are 125 Psi on the High side and 1 Bar on the low side. Unit is working as Designed."
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Darlington, MD 21034
Sal R.
Job Details: 02/08/2023
I arrived at the home to find that the control board was not sent to CX and that CX received 2 of part ending in 6075. Please have parts reordered and insure parts are tangible at time of return visit; ordrng 1 W11627413 (control) and 1 W11626077 (HMI)
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW3
Near Washington, DC 20003
Samuel R.
Job Details: 02/08/2023
reppaced ui board and tested unit.unit is now working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ
Near Woodbridge, VA 22192
Richard B.
Job Details: 02/08/2023
"CX complant. Dishwasher dosent work. Inspected unit and found consols UI is displaying klingon charicters. And wond wash. Want to start with a console, control and UI , UI appears to have gotton wet. CX paying 120 service call. RB; ordrng 1 W11170182 (control228.52) and 1 W11449576 (console 264.40) and 1 W10918487 (ui 95.63)"
We serviced a
KITCHENAID COOKTOP
Model KCED606GBL01
Near Bowie, MD 20721
Shane B.
Job Details: 02/08/2023
nstalled orderd part. all burners now working. unitis working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Round Hill, VA 20141
Ricky E.
Job Details: 02/08/2023
right side door shipped damaged.. installed other doors; ordrng 1 13094739SQ (dor-fip ss) and 1 look/look (look/look)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Alexandria, VA 22301
David J.
Job Details: 02/08/2023
CX complaint icemaker is working sporadically. Inspected unit and found harness was split at bottom of door. Explain to customer to properly fix this unit. We would have to replace the harness thats inside the door and the only way to do that is to replace the whole door was able to connect broken red wire with pot connector tested icemaker icemaker did not harvest. Installed new icemaker and unit started to do a full harvest. Explain to customer to give unit 24 hours before checking for ice and to give us a call back if it does not produce ice.
We serviced a
KITCHENAID REFRIGERATOR
Model KUDF204KPA00
Near Lancaster, PA 17603
Justin L.
Job Details: 02/08/2023
Cx complaint unit not making ice. Was able to access unit and verify model and serial. Attempted to jump icemaker and no rotation. Verified incoming voltage. Ordering icemaker and once in office will need to set return visit; ordrng 1 W11596827 (icemaker)
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Accokeek, MD 20607
Robert A.
Job Details: 02/08/2023
"Cx complaint that he unit is intermittently draining. I inspected the unit to confirm the complaint. The cx says sometimes the water sits in the bottom of the unit. I found an error code: f9e1, I cleared the code and ran a service cycle. All components passed with no issues. I explained how debris gets caught in the drain pump and it can flush itself out. The unit is working as designed. I collected the service call fee by check."
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Summerdale, PA 17025
Cody H.
Job Details: 02/08/2023
"CX states unit is leaking oil onto floor. Inspected under unit to find oil from gearcase on floor and bottom of unit. belt and pulley failed due to having oil on them. Called tradecare due to unit being within 30 days of purchase. Tradecare states to go ahead with repair. Ordering parts to be used on following visit, return to be set up by office when all parts arrive.; ordrng 1 W11449840 (gearcase) and 1 W11283592 (motor) and 1 W11481722 (actuator) and 1 W11395618 (capacitor) and 1 W10721967 (splutch) and 1 W11239857 (belt)"
We serviced a
KITCHENAID MICROWAVE
Model KHMS2056SSS2
Near Stafford, VA 22556
Robert W.
Job Details: 02/08/2023
"CX Complaint is the unit is making a sparking in the MW inspected unit and found the wave guide cover has burn marks on it pulled cover and found the cover has oil on it which is causing the unit is ark, Whipped grease off cover and tested and the sparking stopped and unit is heating. CX has declined service to replace cover"
We serviced a
KITCHENAID RANGE
Model KSEG700ESS6
Near Harrisburg, PA 17109
Cody H.
Job Details: 02/08/2023
CX complains when they try to use the oven f8e0 appears and the oven shuts off. f2e1 Ran auto test which showed f1e1 error on connector p5-k9 pcb temp 91*. Blower fan showing .205kohms on p5.1-p5.6 blower fan is recieving 120V when active. P7.3-p7.1 showing OL. called techline and spoke to Bruc. while testing for techline ovenlight came on and now wont go off. ordering control and blower fan for return visit to be set up by office when parts arrive.; ordrng 1 W11107275 (blower fan) and 1 W11082269 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS00
Near Falling Waters, WV 25419
Ken M.
Job Details: 02/08/2023
"Customer had the unit unplugged on arrival, stated that the unit failed to run after the last visit. Pantry harness replaced and power restored. Pantry UI is now working properly. Fan s and lights are working properly. Customer to monitor unit for any further issues."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC302ESS00
Near Herndon, VA 20171
Richard B.
Job Details: 02/08/2023
"CX complant. Fridge not cooling. Inspected unit and found unplugged , Cycled power and compressor kicked on but started blowing warm air, Quoting CX price to repair sealed system CX paying 120 service only. RB; ordrng 1 W10507884 (compressor 493.54) and 1 W11506635 (stub 20.50) and 1 WPW10143759 (dryer 19.10)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV06
Near Fredericksburg, VA 22405
Tanner B.
Job Details: 02/08/2023
installed new door
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Hagerstown, MD 21740
Ken M.
Job Details: 02/08/2023
Customer complaint is that the door does not want to close the door switch properly. Found the door is opening a little too far and there is a bend in the front panel around the hinges area. Ordering hinges and receivers.; ordrng 2 W11568982 (receiver)s and 2 W11551301 (hinge)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS04
Near Bowie, MD 20721
Shane B.
Job Details: 02/08/2023
"arrived to install ordered parts. cx said unit has been freezing food in the pantry drawer. unit is set to recomended temps. prob shows 28 in the pantry drawer. RC top shelf shows 38, FC temp is -1. i installed the ordered parts. found the air tower doesnt sit tightly against the foam insulation. may be letting cold air onto the back of the pantry drawer. i added some insulation for a tigher fit. adjusted feet so drawers no longer slide open on there own. unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335FDDM01
Near Newark, DE 19711
Frederick R.
Job Details: 02/08/2023
CX complaint is fridge no lights. Inspected/tested and found that the switch in the RC is OL and FC is broken inside. All lights work from time to time and they are getting 120vac when they are. Also fixed filter door for CX. Cannot reschedule due to FBO part needed. CX paid $207.15 by checkand owes $110 for labor upon return; ordrng 1 WPW10444115 (switch) and 1 WP2149705 (switch)
We serviced a
IKEA DISHWASHER
Model IUD8555DX4
Near Alexandria, VA 22304
Lloyd B.
Job Details: 02/08/2023
"Cx complained the unit did not operate. Installed new control and tested and it now fills, washes and drains. Job complete"
We serviced a
MAYTAG DRYER
Model MGD7230HW1
Near Delta, PA 17314
Sal R.
Job Details: 02/08/2023
"CX compplaint is that the unti is not heating. I found no errors in diag. I was able to unplugg the unti and accessed and tested the igniter and valve coils. I found that the element has failed and I am replacing the valve coils due to a reistanse reading of under 1000 OHMS. I am ordering 1 igniter (279311) and valve coils (279834) I will also order 1 burner assm (280119) for percautionary purposes. Once the contract is apporved, please have someone form the office call to set a return date.; ordrng 1 279311 (igniter) and 1 279834 (vlave coils) and 1 280119 (burner ass.)"
We serviced a
KITCHENAID DISHWASHER
Model WDT710PAHZ
Near Haymarket, VA 20169
Daniel J.
Job Details: 02/08/2023
ran diag no errors occured cleaned out tub
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHB00
Near Charlottesville, VA 22901
Kyle A.
Job Details: 02/08/2023
Cx complaint of unit leaking and not making ice. Did confirm fill tube heatet wire broken and units drain clogged. Thawed and cleared drain but unit will need freezer door replaced.; ordrng 1 LW11026427 (Black freezer door)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS1
Near Sterling, VA 20165
Demonte S.
Job Details: 02/08/2023
Installed Harness Wire. Tested the unit. Unit is working as Designed. ( Any questions please check Sd Pictures.)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS1
Near Progress, PA 17109
Cody H.
Job Details: 02/08/2023
"CX states unit will start cycle and then drain nonstop until unit is unplugged. Unit was removed from building and is now in maintance shop, unit is showing no error codes, ran unit through diagnostic test with no issues. Ran unit through cycle, unit is leaking out of tub on right side due to failed tub. Unit is leaking onto drain pump harness, causing a short. Ordering tub for use on return visit. Return to be set up by office when parts arrive.; ordrng 1 W11409866 (tub) and 1 W11629911 (control board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV04
Near New Freedom, PA 17349
Sal R.
Job Details: 02/08/2023
I was able to access and replace the water line fittings . I then tested the unit and unit test good.
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near Virginia Beach, VA 23462
Orbie
Job Details: 02/08/2023
"cx complaint only one burner sparking. found incorrect wiring to spark module. fixed wiring, unit working as designed. also found damaged knob. ordering knob directly to CX.; ordrng 1 WPW10614598 (knob) and 1 look (look)"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ09
Near Timonium, MD 21093
Bernard M.
Job Details: 02/08/2023
"Replaced both parts, handle is tight when opening and items on RC door stay in place. Unit checks good"
We serviced a
JENN-AIR MICROWAVE
Model JMW3430WS02
Near Reading, PA 19609
Drew B.
Job Details: 02/08/2023
"cx complaint that unit is not allowing them to do anything and just comes up the f6e8 lost communication between the ui and the app manager the connections are all secure and inserted , cx and i both tried cycling power but no luck with the code to rest will need the board and the panel in the aig contract call when in and approved to do repair...; ordrng 1 W10323052 (console) and 1 WPW10292566 (control) and 1 WPW10286791 (board)"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Virginia Beach, VA 23453
Branden R.
Job Details: 02/08/2023
"came out to replace parts on unit , disasembled and replaced switch , tested unit running as designed ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM02
Near Purcellville, VA 20132
Ricky E.
Job Details: 02/08/2023
"installed compressor, new compressor seized .. reordering part...; ordrng 1 W11125124 (compressor)"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Virginia Beach, VA 23453
Branden R.
Job Details: 02/08/2023
"came out to replace parts on unit , disasembled and replace all parts needed for proper repair. tested unit and unit is running as designed ."
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Sparrows Point, MD 21219
Emmanuel R.
Job Details: 02/08/2023
"Upon arrival i checked for correct voltage and polarity, outlet does have 121v and correct polarity now. I installed the control and unit powered up and started a test cycle. Unit ran for about 2mins then it starting popping and getting a plastic burning smells, unit stopped working. Investingated futher and found the drain pump has swollen up and cracked the case. Also the drive motor smells like its burning and the splutch has splines grooved in it by the belt. (SEE PICS!) belts is ok, Transfer case is ok, no oil no noise ,spins good. Unit has a dead short on one or more components. no ohm readings on motor and drain pump Ordering control, harnesss, returning with drain pump, ordering actuator, splutch and drive motor with capacitor. UI is new i installed it after the unit cluncked out.; ordrng 1 W11567712 (control) and 1 W11614635 (filter) and 1 W11590868 (harness) and 1 W11283592 (motor-drve) and 1 W11395618 (cap) and 1 W10721967 (drive pulley) and 1 W11481722 (actuator)"
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXRE01
Near Washington, DC 20037
Samuel R.
Job Details: 02/08/2023
cx complaint unit lights are out.inspected uit and could confirm.replaced lights and unt is now working.parts and labor covered by scode s84638 cx paid for service call
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW01
Near Leesburg, VA 20176
Ricky E.
Job Details: 02/08/2023
part shipped incorrectly from the office.. reordering part..; ordrng 1 W11162041 (housing)
We serviced a
MAYTAG DRYER
Model MGD6200KW1
Near Silver Spring, MD 20902
Andrew H.
Job Details: 02/08/2023
"cx complaint is the unit making a sound. inspected unit and found the tub ring came detacted from the drum. i removed front panel. i reatached drum ring to the drum, i reinstalled the front panel and tested unit. unit is now working properly"
We serviced a
WHIRLPOOL WASHER
Model CAE2795FQ1
Near Leesburg, VA 20176
Ricky E.
Job Details: 02/08/2023
"the belt is warn due to pulley wear and the cage is causing issues with the drive pulley.. did not install the gearcase because of belt issue, but got the unit running so they could use it.. need parts...; ordrng 1 W10721967 (drive pulley) and 1 W11213879 (belt) and 1 WPW10427633 (pulley shield)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB2
Near Camp Hill, PA 17011
Cody H.
Job Details: 02/08/2023
"Was able to access unit with tyler from maintance and was able to replace parts per previous visit. Used gas detector to ensure no gas leaks after repair, and tested unit. Unit now works as designed, no further work needed."
We serviced a
WHIRLPOOL DRYER
Model WED92HEFW2
Near Washington, DC 20016
Leon
Job Details: 02/08/2023
cx complaint was unit ws making a loud sound when drying confirmed complaint took unit apart seen that the idler was very stiff belt was good ordering new idler; ordrng 1 W10837240 (idler)
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near York, PA 17406
Fred G.
Job Details: 02/08/2023
cx complaint unit displayed a f8e3 and they called for service. inspected unit and entered diag and found f8e3. ran auto test and found unit did finish with no issues. removed console and checked if pressure hose was fully connected and it was. units drain hose is properly installed. manually ran both water valves and found they turned off and on when asked. recalibrated unit and found unit is working as designed today. if anything unit might needs control. I qouted cx for control and told them to wait and see if it acts up again. cx declined repair as of today. charged cx only for service call $120 paid
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Norfolk, VA 23502
Austin D.
Job Details: 02/08/2023
spoke to the office and got the right part on order that is needed. office will contact the cx and reschedule.; ordrng 1 WPW10469574 (vent asm)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Salisbury, MD 21804
Michael E.
Job Details: 02/08/2023
"Replaced the filter housing as per previous diagnosis. Also, IM inlet tube was frozen up agian. I defrosted the inlet tube. Tested unit and it is now working properly. I asked CX to watch the inlet tube for freezing. If this problem returns, please preID W11546685 dual inlet valve. Job is complete"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Stewartstown, PA 17363
Sal R.
Job Details: 02/08/2023
CX complaint is that the unit is making a loud squeeling / metal noise during opperation after a few min. I found that the unit is consistent with a worn idler pulley / roller supports. I am ordering 1 dryer repair kit (4392067) and have set a return date for Monday 2/13/23.; ordrng 1 4392067 (dryer repair kit 100 @ tribs)
We serviced a
WHIRLPOOL DRYER
Model WED5100HC0
Near Lancaster, PA 17602
Justin L.
Job Details: 02/08/2023
Cx complaint taking long times to dry. Was able to access unit and found 243.2VAC incoming. Ran diagnostic and found all to be working and moisture harness to pass. Ran on high temp and watched it cycle and it reached 157F high and 129F low. Cpntactced techline and spoke to Nate. At time of visit unit is operating as designed and techline wanted me to go over proper loading with cx. No further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM02
Near Newark, DE 19702
Frederick R.
Job Details: 02/08/2023
"CX complaint is fridge no cool. Inspected/tested found compressor running and drawing .73 amps(134a) and all fans operating. Temp in freezer is 34 and RC is 59. Installed UV drier and coupler. Ordering 3 ct SS with compressor and evapprator. Unit has 5yr SS entitlements that cover parts and labor. Collected $120 SC by CC from property mngr. 3 ct ss job on return; ordrng 1 W11092625 (compressor) and 1 W10836706 (evaporator) and 2 WPW10143759 (dryer FR VS))s and 2 W11506635 (coupler (FR VS))s, used 2 WPW10143759 (drier (FR VS)), and 2 W11506635 (coupler (FR VS)) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Ashburn, VA 20147
Richard B.
Job Details: 02/08/2023
"CX complant. Microwave light dosent work. Prior diagnosis found unit needs inner , outer doors , light , light harness , hinges , foam strip led , control and holder. Installed all and tested unit. Working as designed. Job completed, RB"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS
Near Herndon, VA 20170
Demonte S.
Job Details: 02/08/2023
Inspected the unit. Found that the cx is saying that the Dishwasher is Leaking Water. Ran Service Diagnostics on the unit. Error Codes are F9E1 = Diverter can't find home position. Ran Service Test on the unit. Water is leaking from the Diverter Valve. Unit will need Sump Motor. ( Any questions please check Sd Pictures.) ; ordrng 1 W11178672 (Whirlpool Dishwasher Pump and Motor)
We serviced a
WHIRLPOOL DRYER
Model WHD862CHC
Near Sterling, VA 20165
Demonte S.
Job Details: 02/08/2023
Inspected the unit. Found that the cx is saying when using any cycle the Dryer will stop running after 20 - 40 mins. ( This doesn't happen every cycle.) Ran Service Diagnostics on the unit. No error codes = 8:88. ( Explained to the cx that the load might have a lot of moisture the pumps will activate and the Drum will stop spinning to kick all moisture out of the unit. Then the load will restart to Dry the Clothes. ) Advised that the cx reads the Use & Care Guide. Unit is working as Designed.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDZ0
Near Falls Church, VA 22046
Christian C.
Job Details: 02/08/2023
Cx complaint of console not working. Inspected unit F2E2 no response from ui. is on the screen and cannot be canceled. Tested control getting 5VDC from P1A-2/P1A-4. Ordering console. Console none in stock at both upper marlboro and whirlpool.; ordrng 1 W10898448 (console)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Great Falls, VA 22066
Demonte S.
Job Details: 02/08/2023
Inspected the unit. Found that the cx is saying that the Right Door Seal is ripping all the way down the Door Seal. Checked the Door Seal. Door Seal is ripping all the way down. Installed new Door Seal to the unit. Heated Door Seal with Heat Gun. Unit is working as Designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Oakton, VA 22124
Jason A.
Job Details: 02/08/2023
CX complaint FRIDGE RC temps are too cold & wide temperature swings. Diabetic medicine is spoiling. Ice production is erratic. Found Left RC innner door is sunk in causing switch contact issues. Unit is leaned back. Will order switch pad for return but it may not be enough. Door issunk in pretty deep. Remove ice maker & test damper. Measured thermistor. RC door gaskets are not sealing > JJ; ordrng 1 WPW10196393 (damper control assy) and 1 W11548538 (icemaker harness) and 1 W10316760 (thermistor) and 1 WP2177331 (pad) and 2 W10830055 (gasket-RC LEFT & RIGHT)s and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL HOOD
Model WVW53UC0LS
Near ,
Thomas B.
Job Details: 02/08/2023
Removed and replaced the blower tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF707ESS01
Near Maidens, VA 23102
Thomas B.
Job Details: 02/08/2023
Removed and replaced a top led however freezer is still out and the side LEDs are flashing on and off ordering new LEDs as needed; ordrng 5 W11462342 (Led modules)s