We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Leesburg, VA 20176
Ken M.
Job Details: 11/23/2022
Appointment canceled per office.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Shepherdstown, WV
Danny R.
Job Details: 11/23/2022
installed parts checksok
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Hanover, PA 17331
Sal R.
Job Details: 11/23/2022
"CX complai t was that the utni was not producing ice and when it did that the icemaker would have water run out of it. I was able to access diag and ran test 56,57,45,and 36. I found that there are no stored errors in 56(E0). I also found the icemaker to harvest and the valve to open and fill the icemaker with out leak. Icebox fan motor is opperating as designed.. I inspected the pantry UI and and no sigs of water or corrosion . I could not recreat a leak. I did secure the face of the upper FC draw for CX as it kept coming off. Unit test good."
We serviced a
MAYTAG WASHER
Model MVWB765FW4
Near Warrenton, VA 20187
Daniel J.
Job Details: 11/23/2022
replaced cracked console from last vist tested unit had a overload error but customer stated they was washing blanket when it occured once
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Virginia Beach, VA 23457
Branden R.
Job Details: 11/23/2022
cx stated unit has warrenty advised nothing is coverd and warrenty expired . cx stated dr johnnys has warrnty advised they need to reach out to doctor johnnys for proper dispatched under their warrenty .
We serviced a
WHIRLPOOL MICROWAVE
Model WMC30516HZ
Near Richmond, VA 23225
Joseph D.
Job Details: 11/23/2022
did not get to this store; saved tckt
We serviced a
WHIRLPOOL STACKABLE
Model WET4027HW0
Near Bethesda, MD 20814
Roberto I.
Job Details: 11/23/2022
"Cx complaint washer not starting.Confirmed washer not starting, control not responding. Unable ro run diagnistic. Confirmed 120Vac supplied to the control board. Ordering contrl board W11481725. Collected $295.17, balance due $125. Return visit 12/5/22; ordrng 1 W11481725 (washer control board) and 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIDM00
Near Ashburn, VA 20148
Ken M.
Job Details: 11/23/2022
Customer complaint is that the ice maker has stopped working. Customer pointed out broken wires at the bottom of the freezer door. Shielding has failed and there are several broken wires. Unit needs a new door.; ordrng 1 LW10744163 (dor-fip)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Newark, DE 19702
Alexander W.
Job Details: 11/23/2022
Cx stated ice build up in RC inspected tested and verified cx complaint ran water line through drain tube no blockages followed service pointer and found unit has defective drain pan ordering drain pan. Cannot resched due to SO part; ordrng 1 W11457241 (Drain pan)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near New Oxford, PA 17350
Drew B.
Job Details: 11/23/2022
cx complaint that unit doesnt agitate.. but foudn last several times worked fine ran claibration and service test and manual test operations. after calibration and auto test cycle foudn no stored codes and no obvious issues with wash operations. did tighten the t27 torx for slightly lose causing the unit to possible have issues with constanty contact on stator.. being wobbly... unit appears to be functional today..
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Ranson, WV 25438
Danny R.
Job Details: 11/23/2022
installed parts checksok
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Herndon, VA 20171
Richard B.
Job Details: 11/23/2022
"VCCX complant, Takes several cycles to dry. Inspected unit and found dryer vent clear, Found heater measures good as well as Tco and thermal fuse. Found dryer setting on low heat and energy preferd, Advised CX to use high heat and timed dry settings for reduced dry times.RB"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Washington, DC 20011
Dustin F.
Job Details: 11/23/2022
"Inspected unit, had to disconnect power to get unit out, Found Spray arm clogged and not connected to sump properly on arrival,found the fitting going to the inlet water valve was leaking. Replaced sump, tested for leaks all good besides the water valve. Ran 2 test cycles to confirm and checked for codes. no codes present control not needed. Turned water off to unit, CX made appointment with installers while i was there to have them come repair the supply line. Advised CX NOT to use unit until supply line is repaired."
We serviced a
WHIRLPOOL ICE MAKER
Model WRS571CIHZ00
Near Virginia Beach, VA 23462
Justin W.
Job Details: 11/23/2022
cx complaint ice maker not working. checked unit to find temps at 37 rc and 14fc. unit was in defrost at arrival. checked to find broken wires at bottom of door. ordering door to complete repair.; ordrng 1 LW11089011 (ss fc door)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Franklin, VA 23851
Zachery R.
Job Details: 11/23/2022
"cx complaint unit sounds like an airplane. verified issue, coem to find defective wash basket, also side to side play in gearcase shaft, ordering gearcase, wash basket, and clutch to complete repair.; ordrng 1 W10554251 (spin basket) and 1 W11454741 (gearcase) and 1 W10721967 (clutch) and 1 W11239857 (belt)"
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GL0
Near McLean, VA 22101
Lloyd B.
Job Details: 11/23/2022
Cx complained the upper rack would hit when pulling out. Inspected the unit and found the adjusters are in the way. Installed new adjusters and tested and it now operates as designed. Job complete
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Union Bridge, MD 21791
Ricardo S.
Job Details: 11/23/2022
"Cx complains that the unit not spining properly, i ran diangostic test mode, fonud some error codes f7e7 motor unable to reach target f7e6 motor circuit open,, cks connections on shifter ok,. diagnostic test works ok.. order capactor and actuator; ordrng 1 w11395618 (capacitor) and 1 w11481722 (actuator) and 1 NORSPLEASE (DOG SHELTER)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Alexandria, VA 22315
Christian C.
Job Details: 11/23/2022
Installed control and main harness. Set temps to recomended.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Shepherdstown, WV
Danny R.
Job Details: 11/23/2022
installed parts checksok
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Enola, PA 17025
Fred G.
Job Details: 11/23/2022
i was able to access unit and replace the capacitor as per previous visit. tested unit and found unit now checks good.
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC4
Near Georgetown, SC 29440
Jason T.
Job Details: 11/23/2022
"Installed all parts with a helper tech PF , also used drain pump from truck stock. Ran factory test # 12 to verify unit operation, calibrated and tested unit...working as designed.; ordrng 1 W11458345 (DRAIN-PUMP), used 1 W11458345 (DRAIN PUMP) from stock"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519FS1
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 11/23/2022
cx complaint is the unit making a very loud buzzing noise and not heating. confirmed complaint. unit does not heat and is very loud. i inspected and found tranformer is gettin 120vac. mag is gounded to chassis. wave guide is not damaged. documeneted with techline SR#7735117194. ordering mag and diode. cx paid in full. schedule when part are available.; ordrng 1 WPW10693025 (magnetron) and 1 W11256462 (diode)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ06
Near Sterling, VA 20165
Ken M.
Job Details: 11/23/2022
"Appointment canceled, issue resolved before I get here."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Hedgesville, WV 25427
Danny R.
Job Details: 11/23/2022
installed parts checksok
We serviced a
JENN-AIR OVEN
Model JJW3830WP00
Near Rohrerstown, PA 17603
Justin L.
Job Details: 11/23/2022
Cx complaint unit not powering on. Was able to access unit and found unit getting proper voltage at terminal block but no dc voltage to the console. Contacted techline. Verified 123VAC into power control but no dc voltage out. Reccomends power board. Quoted cx for repair and collecetd full amount. Replaced part with pre-id and tested unit now checks good no further work needed.
We serviced a
WHIRLPOOL RANGE
Model KERS807SSS00
Near Petersburg, VA 23803
Chris B.
Job Details: 11/23/2022
cx comp unit rf burner will not work insp unit conf cx comp found bad inf switch cx sated they will be replacing unit collected 120 sc cc
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW
Near Glen Allen, VA 23060
Joseph D.
Job Details: 11/23/2022
did not get to this store; saved tckt
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Millsboro, DE 19966
Michael E.
Job Details: 11/23/2022
Replaced the broil burner as per previous diagnosis. Tested unit and it is not coming back to orfice now but gas flow is too low and will only hold a flame for a few seconds. Ordering regulator and broil orfice. Scheduled return visit for 11/30 any time; ordrng 1 W11449506 (regulator) and 1 W10758273 (orifice)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 11/23/2022
cx said they have a warrenty from whirlpool covering unit through 2024. i explained ticket and enetitlements shows no coverage. he said he is going to call whirlpool and have a new ticket sent in so unit is covered.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSP48QMS02
Near Washington, DC 20016
Mitchell H.
Job Details: 11/23/2022
cx complaint unit not cooling well in freezer. got to unit and found compressor at full ramp. partial frost pattern. compressor scolding hot. unit has a SS leak/issue. quoted cx for SS work and he just paid service call.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Hedgesville, WV 25427
Danny R.
Job Details: 11/23/2022
installed parts checksok
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Parkville, MD 21234
Keith H.
Job Details: 11/23/2022
cx complaint is unit not cooling inspected unit and found ball of ice on evap . comrpessor pulling .4amps will need ss tech for ss repair 3 ocunt job; ordrng 1 W11598434 (evap) and 1 W11506620 (cap tube) and 1 W11504450 (cap tube) and 1 W11574734 (compressor) and 1 W11504447 (coupler) and 1 W11504431 (coupler) and 1 W11504415 (coupler) and 1 W11506621 (coupler) and 1 W11506635 (coupler)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM00
Near Aldie, VA 20105
Richard B.
Job Details: 11/23/2022
"CX complant. Door falling. Prior diagnosis found unit needs backing plate and new screws for door hinge. Installed and tested . Working as designed. Job completed, RB"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYM6
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 11/23/2022
"cx complaint is the unit not washing or filling. i checked for codes and found F10E1 dispensor problem, F8E2 drain motor problem, F6E2 fill valve problem, F6E4 float switch open. cleard codes, ran service cycle and unit filled, wash motor buzzed but no water sprayed from arms. filter is clean, arms are not clogged with anything i can see. wash motor is getting 122vac. wash motor reads 7.15m ohms at the board. no damage to harness. wash motor is bad. dispensor door worked and unit drained properly. quoted cx for new sump assembly. she paid service call and said she is going to shop around first then decide if she wants unit fixed.; ordrng 1 WPW10482480 (pump&motor)"
We serviced a
IKEA DISHWASHER
Model IDT830SAGS0
Near Woodbridge, VA 22191
Robert W.
Job Details: 11/23/2022
"CX complaint is the unit is leaking, Ran diag and found unit leaking at the door found the door gasket has come out of place reseatted and leak stopped. Unit is working properly."
We serviced a
MAYTAG DRYER
Model MED6630HW0
Near Chevy Chase, MD 20815
Dustin F.
Job Details: 11/23/2022
"CX complaint: Unit making loud squeeling noise when spinningConfirmed CX complaint, confirmed no error codes present. Unit is stacked and needs 2 techs. Called office to confirm. sending parts for return visit, as they MAY fix the issue. cannot confirm till we can take the unit apart tho.; saved tckt"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Columbia, MD 21044
Robert L.
Job Details: 11/23/2022
"cx complaint on sensor dry stayed on jeans for '2 hours ' and never moved, found proper 121/119/241 at terminal, reached and pressed down on NTC control board, seemed to move alittle, vent long but clear with good air pressure getting out, heater cycling properly, set to normal, timer advanced after 15 minutes. possible cx load needed that much time, cx to monitor dry times, tested all ops ok, if cx calls back order op tstat WP8318268"
We serviced a
KITCHENAID DISHWASHER
Model KDTE304LPA0
Near Ashton-Sandy Spring, MD 20861
Julian H.
Job Details: 11/23/2022
CX complaint about dented tub & panel confirmed issue unit just delivered less than 30 days see pic need parts; ordrng 1 W11505234 (panel front) and 1 W11409866 (tub) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ0
Near Halethorpe, MD 21227
Robert L.
Job Details: 11/23/2022
"cx complaint fans come on when door closes, found interlocks shorted, replaced interlocks from pre-id, tested all ops ok, called safety they gave autho for full repair W1510R0WPL1"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Glen Allen, VA 23060
Thomas B.
Job Details: 11/23/2022
Cx complaint unit is not working properly inspected unit removed and replaced the ice bin and the chute tested and inspected for proper use unit now functions normally
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Warrenton, VA 20187
Daniel J.
Job Details: 11/23/2022
dishes and inside cabinet full of soap at end of cycle ran diag no errors wash arms moving water at end of diag found soap bubbles in cabinet removed filter vacummed out saop ran diag no bubbles no soap customer concerns about rinse aid not going down ordering dispenser; ordrng 1 W11412300 (dispenser)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Bowie, MD 20716
David J.
Job Details: 11/23/2022
CX cancel appointment at door hast to take care of something for the holiday and will reschedule on whirlpools website ; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS1
Near Lincolnia, VA 22312
Lloyd B.
Job Details: 11/23/2022
"Cx complained the unit leaked. Installed new tub but could not test because it is in a garage but, the new tub has no damage and should not leak. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Glen Allen, VA 23060
Thomas B.
Job Details: 11/23/2022
Cx complaint unit is not working properly inspected unit removed and replaced the ice bin and the chute tested and inspected for proper use unit now functions normally
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Harrisburg, PA 17104
Fred G.
Job Details: 11/23/2022
"i was able to access unit and replace the drive motor, drive belt, and splutch as per previous tech. tested unit and found unit no longer makes noise and unit checks good."
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Bowie, MD 20715
David J.
Job Details: 11/23/2022
Arrived at home knocked multiple times. Had office call and no answer stayed until 10 after. Cx will need to reschedule
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Richmond, VA 23294
Joseph D.
Job Details: 11/23/2022
did not get to this store; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW8100BW0
Near Millsboro, DE 19966
Michael E.
Job Details: 11/23/2022
"Upon trying to remove the basket i was successful in getting basket out of tub. Called WPTL. TL recommended i order outer basket instead if the corrosion or build up is making it too difficult to get bearing out. Returning bearing kit and ordering outer basket which should have the bearing mounted into it already. Marking sensor, startor and hub for return visit. Ordering outer tub. Cannot reschedule due to direct to CX shipping.; ordrng 1 W10381078 (outer tub)"
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Lanham, MD 20706
David J.
Job Details: 11/23/2022
"CX complaint right front burner is not working properly. Inspected unit and found food or liquid. Had boiled over and got into burner head. Remove burner head cleaned and put back on tested unit. Flame is now properly lighting up and working as intended. Inspected all other burners, and they are working as well. Unit is now working at a designed job complete"
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Sinking Spring, PA 19608
Justin L.
Job Details: 11/23/2022
Cx complaint lid not locking or unlocking. Was able to access unit and found failed latch and bezel. Was able to replace with pre-id parts and test unit now operates as designed no further work needed
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Ashburn, VA 20148
Ken M.
Job Details: 11/23/2022
"Customer could not provide paperwork putting unit in warranty and entitlements put the unit out of warranty. Keeping ticket open, customer will call into office once they find the paperwork putting the unit in warranty.; saved tckt"
We serviced a
KITCHENAID BEVERAGE CENTER
Model KUBL204ESB00
Near Washington, DC 20017
Samuel R.
Job Details: 11/23/2022
replaced control per whirlpool.unit came on advised cx if unit does not work to call whirlpool with sr number
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Bel Air, MD 21015
Neil H.
Job Details: 11/23/2022
CX COMPLAINT UNIT WAS MAKING GRINDING NOISE FOUND THE ROTOR WAS RUBBING THE PAN ON HEAVY LOAD WE RAISED THE UNIT SO WHEN TUB SINKS STILL HIGHER THAN THE PAN RIDGES UNIT CHECKEDD GOOD
We serviced a
WHIRLPOOL WASHER
Model MHW6630HW3
Near Street, MD 21154
Bernard M.
Job Details: 11/23/2022
"Replaced bothm parts per previous tech, ran auto test and unit completed test without issues. Unit checks good"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Silver Spring, MD 20902
Israel R.
Job Details: 11/23/2022
Customer complaint unti is not working the white insulation around the tub is falling apart and is not turning on. I found the insulation was tearing and streachingand is not fiting right around the tub. THe unti is not turning on becasue the power coming to the unit is bad. 120 power to ground 120 ground to neutral . Plug the unit into another plug. Unit is working. Unit need electrician. Unit needs insulation. 2 at tribles. Call customer when part is available.; ordrng 1 W11163985 (Insulation.)
We serviced a
WHIRLPOOL RANGE
Model WW30430P
Near Woodbridge, VA 22191
Robert W.
Job Details: 11/23/2022
"Arr at Cx and CX had part but the part is a relay that needs to be sotard to board not something we do. CX wanted hinges changed, Replaced hinges on lower oven didnt need second tech due to CX having wrong part."
We serviced a
JENNAIR RANGE
Model JDRP436HL01
Near Ellicott City, MD 21042
Robert L.
Job Details: 11/23/2022
"installed all new burner heads adjusting screws, now all 6 burners light within 3 clicks of the ignitor, tested all ops ok"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Delta, PA 17314
Bernard M.
Job Details: 11/23/2022
"Cx complaint unit has error code and on't run. When arrived found error code F8E4 overfill. Inspected under unit and found the float switch to be disconnected. Also the heater needs replaced due it having the gold bushings.Reconnected switch and ran test, unit completed test without any further issues. Ordering heater under service pointer #11540964. Once heater is in contact cx to reschedule; ordrng 1 W11537778 (element)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM01
Near Catonsville, MD 21228
Robert L.
Job Details: 11/23/2022
"installed dual valve and filter housing, cx supplied new fiter, water returned to door , pressure ok solid stream but a little slow, saddle valve on bottom of pipe, and tubing extra long, cx aware and ok with flow, tested all ops ok collected $110 labor"
We serviced a
WHIRLPOOL HOOD
Model WVW51UC0FS2
Near Bethesda, MD 20816
Dustin F.
Job Details: 11/23/2022
"Upon arrival, i went over OOW pricing for the CX, He respectfully declined service. DID ALLOW me to take pictures in case he changes him mind tho."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Laurel, MD 20723
Emmanuel R.
Job Details: 11/23/2022
"Cs unit stopped cooling both sections, Confirmed complaint. I found the start device on the compressor has failed everything but the compressor is running. Unit needs a start device. Ordering parts.; ordrng 1 W10873801 (start-dev) and 1 WPW10350564 (capacitor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Stevensville, MD 21666
Andrew H.
Job Details: 11/23/2022
"Replaced all parts ordered. Pulled unit to a 30 inch vacuum, filled with 5.6 ounces of r-134a. Unit is now working properly."
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Union Bridge, MD 21791
Ricardo S.
Job Details: 11/23/2022
"Cx complains that the unit not spining properly, i ran diangostic test mode, fonud some error codes f7e7 motor unable to reach target f7e6 motor circuit open,, cks connections on shifter ok,. diagnostic test works ok.. order capactor and actuator; ordrng 1 w11395618 (capacitor) and 1 w11481722 (actuator) and 1 NORSPLEASE (DOG SHELTER)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Williamsburg, VA 23188
Lucas R.
Job Details: 11/23/2022
"cx complaint unit leaking, checked unit found no codes, bellow torn in several places, replaced bellow, tested, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Bel Air, MD 21015
Neil H.
Job Details: 11/23/2022
CX COMPLAINT UNIT WAS MAKING GRINDING NOISE FOUND THE ROTOR WAS RUBBING THE PAN ON HEAVY LOAD WE RAISED THE UNIT SO WHEN TUB SINKS STILL HIGHER THAN THE PAN RIDGES UNIT CHECKEDD GOOD
We serviced a
WHIRLPOOL WASHER
Model MHW6630HC1
Near Annandale, VA 22003
Lloyd B.
Job Details: 11/23/2022
"Cx complained the unit did not operate correctly. Installed new control and tested and it now fills, washes and drains with no leaks. Job complete"
We serviced a
JENN-AIR RANGE
Model JDRP436HL01
Near Washington, DC 20002
Samuel R.
Job Details: 11/23/2022
cx coimplaint unit is not heating up temp.tested unit various times and unit would bever reach temp.unit will need a new temp sensor.aklso ordering control as it would flas lights on and off when unit is closwed.W11334164 1 tribles W10859573 16 tribles ; ordrng 1 W10859573 (temp sensor) and 1 W11334164 (control)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ06
Near Sterling, VA 20165
Ken M.
Job Details: 11/23/2022
"Appointment canceled, issue resolved before I get here."
We serviced a
JENNAIR DISHWASHER
Model JDPSS245LX0
Near Fairfax, VA 22032
Carl R.
Job Details: 11/23/2022
"Cx complaint is, Steam is escaping during wash cycle, dripping down onto the dishwasher and wood panel Seal. Found seal/gasket allowing steam / water to escape pass the door gasket and pool water on the counter and on to the floor. Replaced original gasket with new gasket."
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Bethesda, MD 20814
Roberto I.
Job Details: 11/23/2022
"Cx complaint randomly wet clotws at the end of the cycle. Ran test mode, no errors. Ran a full test cycle, the unit worked fine and the spin at the end was good. Since this seems to be an ongoing issue, I quoted $235.47 for control board W11201274 replacement. Cx declined; ordrng 1 W11201274 (control board)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Laurel, MD 20707
Emmanuel R.
Job Details: 11/23/2022
"Cs unit is not washing with cold water , confirmed complaint. Found the connector to cold water not secured, secured connector and tested unit, No error codes present and unit completed test cycle. Unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Tysons, VA 22102
Jason A.
Job Details: 11/23/2022
CX complaint FRIDGE not cooling. Sounds like a running faucet inside FC evap when compressor is running. Evacuated a good amount of R600. Cut at drier possible clog or restriction. Install drier & couplers. Test for leaks & ran vac. Filled with R600. Unit has good running & equalise pressures. Draws 0.8A & good frost pattern > JJ
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ02
Near Falls Church, VA 22044
Lloyd B.
Job Details: 11/23/2022
Cx complained of noise. Inspected the unit and found it made normal running noises and the cx just wanted to know if it was normal. Cx instruct. Job complete
We serviced a
MAYTAG WASHER
Model WTW8040DW4
Near Wrightsville, PA 17368
Justin L.
Job Details: 11/23/2022
Cx complaint lid has issues locking and unlocking. Was able to access unit and found f5e2 lid lock failure. Tested unit and found failed lid lock shorted control. Ordering parts and once approved and parts are in office will need to set loose.; ordrng 1 W10810403 (lidlock) and 1 W11182868 (control)
We serviced a
WHIRLPOOL OVEN
Model WOS72EC0HS20
Near Fort Washington, MD 20744
Robert A.
Job Details: 11/23/2022
I installed the blower fan motor and found the convection fan blade nut was loose. I tightened the convection fan nut and tested the unit for the cx. The unit is now working as designed.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Warrenton, VA 20186
Daniel J.
Job Details: 11/23/2022
installed gearcase and slider confirmed 120 vac to valves and unit spins and agitates not connected cusotmer using old washer at this time
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW
Near Mechanicsville, VA 23111
Joseph D.
Job Details: 11/23/2022
did not get to this store; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315DSHZ05
Near Rockville, MD 20851
Julian H.
Job Details: 11/23/2022
CX complaint about slow water flow no ice thru dispenser inspected & found filter needs replacement also crushed ice blocking chute causing not dispensing told CX what to do interior light on FC not working ordering part CX PIF; ordrng 1 W11602886 (led module FC)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Washington, DC 20011
Dustin F.
Job Details: 11/23/2022
"Inspected unit, had to disconnect power to get unit out, Found Spray arm clogged and not connected to sump properly on arrival,found the fitting going to the inlet water valve was leaking. Replaced sump, tested for leaks all good besides the water valve. Ran 2 test cycles to confirm and checked for codes. no codes present control not needed. Turned water off to unit, CX made appointment with installers while i was there to have them come repair the supply line. Advised CX NOT to use unit until supply line is repaired."
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near White Plains, MD 21804
Robert A.
Job Details: 11/23/2022
"Cx complaint that the unit does not seem to washing the clothes. I inspected the unit to confirm the complaint. I found error codes: f0e5 f0e9. I ran a service cycle, all component passed, but a did hear a scraping noise from under the unit while it spun and agitated. I looked under the unit and found the shield loose and out of place. One of the screws for the shield came out. I secured the screw in the shield and calibrated the unit for the cx. The unit is working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Carlisle, PA 17013
Andrew S.
Job Details: 11/23/2022
Upon arrival I inspected the outer tub that was received and found that it was damaged from shipping. I am reordering the tub. Cx will inspect and inform the office when the receive the tub.; ordrng 1 W11219115 (Outer Tub REORDER) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL FREEZER
Model WRX735SDHZ07
Near Stafford, VA 22554
Tanner B.
Job Details: 11/23/2022
Installed new fc fan and main board . set temps and leveled unit.. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Baltimore, MD 21209
Keith H.
Job Details: 11/23/2022
w151210apl1... sr7735116778..cx says whpl said they were covereing repair so he called and got autho...i found the evap heavily frosted and the wire harness is damaged therfore heater not coming on; ordrng 1 W11581973 (harness) and 1 W11546684 (clip
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Norfolk, VA 23513
Anthony D.
Job Details: 11/23/2022
cx complaint unit will not power on called techline spoke with kirt was advised to replace interlock assembly due electric door opener stuck in the open position not allowing door to close replaced interlock assembly tested unit is working as designed
We serviced a
WHIRLPOOL HOOD
Model WVW51UC0FS2
Near Bethesda, MD 20816
Dustin F.
Job Details: 11/23/2022
"Upon arrival, i went over OOW pricing for the CX, He respectfully declined service. DID ALLOW me to take pictures in case he changes him mind tho."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT106TFDW01
Near Richmond, VA 23231
Jonathon C.
Job Details: 11/23/2022
"cx complaint, unit not cooling. unit had been unplugged so i was unable to check frost pattern, compressor only pulling .46 amps. spoke to JP to quote SS repair updated correct M/S, unit is OOW cx refused to pay up front, claims they only do invoice billing. cx claims it 'not fair to us to pay for a service call on a unit thats in warranty.' i was unable to collect payment. listing needed parts here incase they get it fixed. compressor wpw10507886, evap w10836706, filter w10843121, coupler w11506635, burn kit 4387444."
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Wilmington, DE 19808
Alexander W.
Job Details: 11/23/2022
"Cx stated lid not locking and loud operations inspected tested and verified cx complaint found tape still on new lid causing interference with latch. Removed tape and got unit to lock consistently ran unit through diag on test 12 for spin cycle. Found noise during spin and agitate tilted unit back and found gearcase leaked oil everywhere. Ordering gearcase, rotor, stator, clutch and slider. Cannot reached due to SO parts. ; ordrng 1 W11393685 (Gearcase) and 1 W11195971 (Motor) and 1 W10734521 (Slider) and 1 W10754448 (Clutch) and 1 W11260238 (Rotor) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS01
Near Alexandria, VA 22312
Lloyd B.
Job Details: 11/23/2022
"CX complained the unit would at times, not shut off. Could not duplicate the problem and there is no error codes. Installed new console and control and cx will continue to use. Job complete"
We serviced a
WHIRLPOOL OVEN
Model MEW7530DS01
Near Severna Park, MD 21146
Alexander D.
Job Details: 11/23/2022
replaced thermal fuse. tested unit. unit is now powering on and heating. unit is now working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM00
Near Aldie, VA 20105
Richard B.
Job Details: 11/23/2022
"CX complant. Door falling. Prior diagnosis found unit needs backing plate and new screws for door hinge. Installed and tested . Working as designed. Job completed, RB"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Potomac, MD 20854
Roberto I.
Job Details: 11/23/2022
"CX complaint water leak with hot water cycle.Ran test mode, no errors. Tested inlet valve, found leak from hot side. Replaced dispenser assy with valve using pre id. Ran calibration, a test cycle and then a hot water cycle. The unit worked ok and didn't leak."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ4
Near Falls Church, VA 22041
Lloyd B.
Job Details: 11/23/2022
Cx complained of door issues. Installed new door and there are no longer issues. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near Baltimore, MD 21207
Keith H.
Job Details: 11/23/2022
cx complaint is faucet not working . inpsected unit and found the faucet switch faulty/bad ordeirn new; ordrng 1 W11246872 (faucet switch)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Chesapeake, VA 23322
Austin D.
Job Details: 11/23/2022
came out to resolve the issue with the dishwasher. disassembled the unit as needed. repalced all parts and then put it back together. tested operation. unit is running as designed. left it on a rinse cycle to help rinse off old soap residue. unit is good to go.
We serviced a
JENNAIR REFRIGERATOR
Model JB36NXFXRE01
Near Vienna, VA 22180
Carl R.
Job Details: 11/23/2022
"Cx complaint is, Upper light is not working. opened refrigerator door and seen left side of not working properly and 1 on the bottom right. Replace the 4 LED'S THAT was out, and seen lights still not functioning properly. Replaced the led board and all lights are working properly. Unit os working properly s84638"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Smyrna, DE 19977
Frederick R.
Job Details: 11/23/2022
CX complaint is WM banging and not advancing. Inspected/tested and found unit has a broken gercase and a bad motor. Motor is CBE. Quotes CX $508.77. They want to proceed with repair. CX paid $120 in cash. Owes $388.77 on return before repair is performed;. Spoke to CE. CX rescheduled for Sat 12/3/22. 2 ct gearcase; ordrng 1 W11454734 (gearcase) and 1 W11283592 (motor-drve)
We serviced a
KITCHENAID DISHWASHER
Model KDTM804KPS0
Near Reston, VA 20191
Richard B.
Job Details: 11/23/2022
"CX complant. Dishwasher needs heater replacement, Inspected unit and found cx said unit not draining , Found drain pump impeller broken. CX called AIG to get authorized . Waited 1/2 hour , Auth never came through . Moved on , RB"
We serviced a
ROPER DRYER
Model RED4640YQ0
Near Richmond, VA 23224
Jonathon C.
Job Details: 11/23/2022
"cx complaint, no heat. replaced TCO and element. tested unit, issue persists, tested timer, found fimer bad. ordering timer. resched for 12/6; ordrng 1 W11043389 (timer)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Stevensville, MD 21666
Andrew H.
Job Details: 11/23/2022
"Replaced all parts ordered. Pulled unit to a 30 inch vacuum, filled with 5.6 ounces of r-134a. Unit is now working properly."
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Chevy Chase, MD 20815
Dustin F.
Job Details: 11/23/2022
"CX complaint: Control board warmer then should beInspected unit, could NOT confirm CX complaint. Control board felt good to the touch. Contacted WP TL to document, spoke to Rich, He agreed it was normal operation ESP after replacing the control to confirm."