We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Wilmington, DE 19810
Taylor F.
Job Details: 07/08/2022
"Cx complaint is ice sticking together. Tested inspected and verifed complaint. Found ice sometimes gets stuck in the chute keeping the damper door open, letting warm air in to melt the ice. Informed cx what to look out for, unit is now working as designed. Job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Elizabeth City, NC 27909
Branden R.
Job Details: 07/08/2022
"cx complaint unit not cooling , checked unit found ice in freezer , defrosted ice and found heater wire not seated properly not allowing heater to run , reseated and tested all major componets everything checked good unit is running as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Wilmington, DE 19810
Taylor F.
Job Details: 07/08/2022
"cx complaint is unit freezing up again. Tested inspected and verifed complaint. What the cx was was referring to was condensation building up on the evap cover from warm air being left in. The unit is basically empty, which could cause alot of warm air to infiltrate in when it is opened, or the cx wasnt closing the door properly. Unit is working as designed. Job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Bryans Road, MD 20616
Shawn D.
Job Details: 07/08/2022
arrived and cx denied service already fixed unit
We serviced a
WHIRLPOOL WASHER
Model WFW7590FW0
Near Falls Church, VA 22046
David J.
Job Details: 07/08/2022
F5E2 door lock F0E1 load detectionCx complaint loud screeching noise. Inspected unit and found two error codes above. Cleared error codes and ran diagnostic cycle. When getting into the wash cycle the unit was trying to spin but barley able to and was screeching very loud. Unit will need a new drive assem. Quoted Cx for repair and paid 120.00 service call. Cx is going to buy a new unit. ; ordrng 1 Wpw10737541 (Tub assembly)
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS1
Near Washington, DC 20015
Samuel R.
Job Details: 07/08/2022
cx complaint unit is not cleaning.inspecteed unti and found sump to be bad.also found upper rails to be rusting out.found a scode S22916 to covere parts and labor dealing with upper rails.cx paid in full.W11259785 100 tribles W11259786 89 tribles ; ordrng 1 W11259786 (rail) and 1 W11259785 (left rail)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Richmond, VA 23226
Joseph D.
Job Details: 07/08/2022
cx complaint of loud damper. confirmed complaint. damper auidbly loud and not sealing. replaced damper. operation smooth and quite now.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Orange, VA 22960
Eric F.
Job Details: 07/08/2022
"Confirmed cx complaint unit lid strike/latch non functional, UI intermittently non responsive. Replaced lid latch and strike with pre-id'd parts, ordering UI.; ordrng 1 W11478526 (UI)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Washington, DC 20018
Mitchell H.
Job Details: 07/08/2022
cx compalint unit is not cooling well. inspected unti and found complaint. unit was on and running but no fan runing. found return frozen over. cleared it and hoping that helps slightly. the unit is in such a small tiny kitchen cant even open freezer door at all. freezer evap is completley frozen over. ordering all parts back there for defrost issue. please 2 ct for tight space and a big defrost job; ordrng 1 W11581973 (harness) and 1 W11559968 (fan motor) and 1 WPW10384183 (thermister) and 1 W11546981 (heater) and 1 2ctperdefrost (2ct per defrost)
We serviced a
MAYTAG DRYER
Model MED5700TQ0
Near Chesapeake, VA 23325
Anthony D.
Job Details: 07/08/2022
cx complaint unit not working no power checked unit verified 240 vac to dryer found door switch to be defective ordering door switch to complete repair; ordrng 1 WP3406107 (door switch)
We serviced a
IKEA DISHWASHER
Model IUD8555DX3
Near Washington, DC 20009
Mitchell H.
Job Details: 07/08/2022
cx complaint unit is leaking during cycle. inspected unti and found unit leaking from sump. went to grab sump from van and the box already opened and looked weird. checked it out and found the sump looked shoved in box and had a hole in bottom of it as if something was dropped on it. informed cx we will be ordering sump for next visit.; ordrng 1 w10904995 (sump and motoe)
We serviced a
WHIRLPOOL DRYER
Model WGD4950HW0
Near Columbia, MD 21044
Robert L.
Job Details: 07/08/2022
"cx complaint noise returned a week later, found same rumble type noise, removed drum and ran motor , smooth and quiet, swapped out pulley from old truck scrap parts, found 5/16 screw in base, found bulkhead had some play, reassembled, with top screww loose noise was faint once secured top noise gone, ran with load for ten minutes no noise, if noise returns need to remove back and put padding around bulk to secure, tested all ops, no charge prior 30"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near ,
Taylor F.
Job Details: 07/08/2022
Cx complaint are shelves defective. Tested inspected and verifed complaint. Found the shelves that were ordered to be the right part number but wrong part. The boxes had drawers in them. Please have MR verify parts are packaged correct before return visit.; ordrng 2 W10362173 (cover)s
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Virginia Beach, VA 23464
Zachery R.
Job Details: 07/08/2022
"replace gearcase, washplate and valve, calibrated and tested, during calibration heard grinding, checked slider and wash basket, both checked good. come to find defective gearcase grinding, ordering gearcase, motor, and clutch to complete repair. left old parts with cx.; ordrng 1 W11393685 (gearcase) and 1 W10754158 (motor stator) and 1 W10754448 (clutch)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Ashburn, VA 20147
Carl R.
Job Details: 07/08/2022
"The rinse aid dispenser is not working. Talked with cx and she says that the dispenser isn't putting out enough liquid drying detergent. Checked for codes, no codes in found in unit. Closed dispenser door, and put dispenser on max. Ran dishwasher until the door popped open. Checked for solution from the drying detergent. Some bubbles was in the dishwasher, not alot. Cx also say that the dishes are not getting full dried, Unit has a plastic tube. Ordering dispenser ; ordrng 1 WPW10671905 (Dispenser)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Williamsburg, VA 23188
Lucas R.
Job Details: 07/08/2022
"replaced door, tested, unit working as designed."
We serviced a
IKEA REFRIGERATOR
Model IRT138FDM00
Near Washington, DC 20005
Mitchell H.
Job Details: 07/08/2022
got to unit annd pulled out. reclaimed r134 and it had a full charge. put on iv drier and coupler. filled to reccomended fill and informed cx to let us know if any better and to keep an eye on it. job comp;eted.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SBS3
Near Stafford, VA 22554
Tanner B.
Job Details: 07/08/2022
installed new console and upper rack parts . tested unit. job complete
We serviced a
KITCHENAID COOKTOP
Model KCGC500JSS00
Near Great Falls, VA 22066
Carl R.
Job Details: 07/08/2022
"Surface Burner Flames Too High - Natural Gas - Cooktop. Inspected unit, and noticed that the Lf and Rf Burners are not igniting fast enough. It's taking about 8 to 10 sec. To ignite and when it dose ignite, iys almost a burst of flames. Both igniters are weak. I used a wire brush to make good contact with burner bases and caps. Nothing changed. Ordering burner heads 2, and burner caps 2.; ordrng 1 W11580024 (Ignitor) and 1 W11380174 (Cap set) and 2 W11344539 (Burner head)s and 2 W11344742 (Burner head)s"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Bailey, NC 27807
Ronnie B.
Job Details: 07/08/2022
"cx complaint of unit not spinning out clothes. checked unit and found the following codes, f8-e1. Manually operated valves and cold water not opening to allow cold water flow with voltage present. Also unit not level. Leveled unit and removed and replaced water valves. Calibrated, tested, unit is working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507EBL01
Near Westminster, MD 21157
Brian R.
Job Details: 07/08/2022
cx cpmplaint is with the lights and most are out and some are flashing. checked unit and freezer light is out and the 4 sides. all top lights are dim but front under ice maker is out. replaced upper light first and all light up top casme back. then replaced freezer light and sides came back. unit now checks. job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Chesapeake, VA 23320
Zachery R.
Job Details: 07/08/2022
"cx complaint unit displaying lf and making loud noise during spin cycle,unit diplayed f0e3 overload f8e1 lf , f2e1stuck key. cleared codes, drain hose about 20 inches down spout, secured drain to proper position. calibrated, tested, no loud noises during spin, no faults after test cycle. slider is good, unit working as designed. cx paid in full"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Stafford, VA 22554
Thomas B.
Job Details: 07/08/2022
Cx complaint unit is not working properly inspected unit removed and replaced the ice maker and washer tested unit now functions normally
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Chantilly, VA 20152
Daniel J.
Job Details: 07/08/2022
installed heater confirmed water going into ice tray after replacing heater spoke with trade care and they are shipping the shelfs to customer
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Winchester, VA 22602
Ezra M.
Job Details: 07/08/2022
"door gasket failing, falling apart. replaced door gasket."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM04
Near Virginia Beach, VA 23455
Carl A.
Job Details: 07/08/2022
"cx complaint of unit not dispecening water of ice cahed unit to find resivior frozen again ,found cold air spebing in around the foam of air tower,called techline spoke with Rob,was advise to put permagum around were i could feel air and that,also replaced fliter housing as well would fix problem tested unit works as designed"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ07
Near Herndon, VA 20171
Richard B.
Job Details: 07/08/2022
"CX complant. Error code returned after control board replacement . Installed new control board without built in sensor and having the sensor plug. as well as a new sensor ,mTested unit , on vegitable . Microwave working as designed. Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ASI2175GRS08
Near Havre de Grace, MD 21078
Neil H.
Job Details: 07/08/2022
cx complaint unit loud to them and runs all the time explained the noise is normal and the unit is designed to run more than previous units.
We serviced a
WHIRLPOOL BEVERAGE CENTER
Model KUBL214KSB00
Near Centreville, VA 20121
Richard B.
Job Details: 07/08/2022
"CX complant. Machine makes a humming sound . Inspected unit and could not replicate sound , Opened door to let cold out so compressor kicks on. Compressor kicked on and CX stated its not the same sound . unit is level and not vibrating when running. CX will try and make a recording of the sound. And will call back, RB; saved tckt"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Sykesville, MD 21784
Brian R.
Job Details: 07/08/2022
cx complaint is a code of FaE2 wax fan electric Problem shows at times and numbers and display does all kinds of things and doesnt want to work right when pressing settings. tested and checked unit. replaced control and UI and tested unit again. advised cx to run a few cycles and see how unit does now and call back if needed. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near North Potomac, MD 20878
Julian H.
Job Details: 07/08/2022
CX complaint about water leaking from FC and frost found evap drain clogged use steamer to cleared drain and melt ice working properly now
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Manchester, MD 21102
Bernard M.
Job Details: 07/08/2022
"Replaced all parts per previous tech, restored power and compressor came on and the unit began to cool. Instructed cx to give 24 hrs before putting items in. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Lorton, VA 22079
Demonte S.
Job Details: 07/08/2022
Inspected the unit. Found that the cx is saying that the Refrigerator isn't Cooling. I then checked the power to the unit. I'm getting 122.2 Volts. No power to the Control at all. Made sure the Plug into the Compressor Section is fully in. I then checked the Control Board. Control is fully plugged in. Unit needs Control Board. ; ordrng 1 W11357371 (CONTRL-BOX)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Fairfax Station, VA 22039
Robert W.
Job Details: 07/08/2022
CX Recived a letter for service pointer for element. Inspected unit and found the element has failed and has been leaking also found damage to drain hose has stress cracks proably from water leaking on hose. replaced element and ordering drain hose with clip.; ordrng 1 W11414944 (Drian hose) and 1 W11036159 (Drain hose) and 1 W11596052 (Clip)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWHW01
Near Lewes, DE 19958
Andrew W.
Job Details: 07/08/2022
cx complaint is unit not warming. inspected and verified complaint. checked temps in rc and got 41 and fc was 3. temps are set at 37 in rc and 0 in fc. tested resistance at control and rc thermistor read at 51 and fc read at 6-7. cx also stated there had recently been a power outage and that the breaker had to be flipped a few times. tested compressor and fans and all are working as designed. believe control has a short and rc thermistor is defective. ordering control and thermistor. rescheduled for 7/11/22 pm requested. CX was quoted $559.46 for total repair and cx paid in full by cc.; ordrng 1 WPW10317076 (cntrl-elec) and 1 W10316760 (thermistor)
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Stone Ridge, VA 20105
Daniel J.
Job Details: 07/08/2022
installed orifice holder than went to install manifold and the new one correct box but when trying to install the main connection for gas was larger than the manifold intake reordering manifold and also spark module right front and left front; ordrng 1 W11378578 (manifold) and 1 W11319687 (spark module)
We serviced a
WHIRLPOOL COOKTOP
Model WCG77US0HS00
Near Milton, DE 19968
Andrew W.
Job Details: 07/08/2022
Cx complaint is unit flames are all same height. inspected and verified complaint. Verified unit has been fully converted to LP and just needed flames adjusted. unit is working as designed. job complete
We serviced a
KITCHENAID WASHER
Model KDTM354DSS4
Near Washington, DC 20015
Samuel R.
Job Details: 07/08/2022
cx complaint unit is not getting water.inspected unit and found unt getting water.ran service mode and got error codes f9e1 and f8e1.found sump motor to be bad and not pump water around.also during drain stage found drain to drain slowly.lines were good.unit will need a new drain pump and sump W10914557 11 tribles; ordrng 1 W10914557 (drain pump)
We serviced a
KITCHENAID RANGE
Model KFEG500EWH0
Near West Springfield, VA 22152
Christian C.
Job Details: 07/08/2022
Cx complaint unit does not keep temp after dropping it from 400 to 350. Inspected unit. Tested oven sensor reading 1.11kohms. Tested thermal fuse from P2-1 P2-4 reading .2 ohms. Tested bake element reading 16.6 ohms. Tested broil element reading 15.7 ohms. Preheated oven for 400. Tested temps with my multimeter. Reading 405 when preheat was finished. Cx wanted to be educated on broil and how to use the timer as well. Unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Hanover, MD 21076
Alexander D.
Job Details: 07/08/2022
cx complaint 3rd rack doesnt slide out easy. inspected unit and verified complaint. found left track came out of plastic mounting bracket. resecured track and tested. unit is now working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS04
Near Columbia, MD 21045
Robert L.
Job Details: 07/08/2022
"installed RC evap fan per previous, upon starte up fan activated properly, full frost pattern on RC evap, cx was nice enough to defrost, prior, tested all ops ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Haymarket, VA 20169
Daniel J.
Job Details: 07/08/2022
unit not cooling in fridge section freezer fine check evap cover found frost build up on evap no cold air coming from tower also found bowed drip pan ordering pan kit and returning with the fan harness w11087438 labor under scode : S16360; ordrng 1 W11457241 (drain pan)
We serviced a
KITCHENAID RANGE
Model KSEG700ESS3
Near Fort Washington, MD 20744
Shawn D.
Job Details: 07/08/2022
cx complaint handle is loose no screws for her to tighten she said and oven heat issue cakes and stuff wont bake correctly. inspected unit and confimred loose handle inside door and then checked for errroos and had f2e1 so cleared it. took dooor apart and tighten handle and now is goood. i then calibrated oven plus 25 and we etsted it at 350 and now seems to be working good and cx is going to give it a try. unit is good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Hanover, PA 17331
Bernard M.
Job Details: 07/08/2022
"Cx complaint icemaker in FC wouldn't produce ice. Inspected FC and found the water tube had debris inside preventing water to eneter icemaker. Removed ice build up and debris from tube. Jumped icemaker at T&H, harvested, and water entered icemaker. Unit checks good"
We serviced a
WHIRLPOOL DRYER
Model WET4027HW1
Near Stafford, VA 22554
Tanner B.
Job Details: 07/08/2022
"Cc the unit catching items inbetween the lint screen housing and metal panel.. removed the housing and adjusted metal that was bent toward me away from the lint housing, not allowing good seal . adjusted and installed new lint housing.. IF cx calls back order 1 - WP697557 PANEL AND CONTACT WPL ON RETURN . Job complete"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW
Near Kensington, MD 20895
Israel R.
Job Details: 07/08/2022
Customer complaint unit is not latching. I found the striker is bad and the latch is not locking. REplace both striker and latch. Tested unit is back to normal operations.
We serviced a
WHIRLPOOL RANGE
Model WEG515S0FS0
Near Fredericksburg, VA 22405
Thomas B.
Job Details: 07/08/2022
Cx complaint unit is not working properly inspected unit found control blown due to infestation. Also cx had issue with burner replaced manifold and cx prepaid for knobs removed and replaced supplied parts tested and inspected for proper use unit now functions normally left the core for the control due to infestation.
We serviced a
JENN-AIR FREEZER
Model JBZFL30IGX00
Near Stafford, VA 22556
Tanner B.
Job Details: 07/08/2022
installed new control and IM. tested unit. job compolete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Georgetown, SC 29440
Jason T.
Job Details: 07/08/2022
"Cx complaint, no ice production, tested all circuits, found backed out harness connection at the cabinet for the icemaker. Repaired the loose connection and verified vac voltage, ran factory diagnostic test to verify unit functions, also tested icemaker fill-harvest... working as designed."
We serviced a
WHIRLPOOL RANGE
Model WFG975H0HZ1
Near Woodbridge, VA 22193
Tanner B.
Job Details: 07/08/2022
"Seen evidence on infestastion at door, informed cx we need exterminator recipet before returning; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Edgewood, MD 21040
Neil H.
Job Details: 07/08/2022
cx complaint unit freezing in the rc replaced damper control stuck open and thermistor in rc.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Havre de Grace, MD 21078
Neil H.
Job Details: 07/08/2022
cx complaint unit not cooling properly found the fc evap cover in heavy frost 2x labob needed to defrost and thaw unit on return visit control thermistor and clip and harness needed.; ordrng 1 W11437914 (thermistor clip) and 1 W11581973 ( HARNS-WIRE)
We serviced a
JENNAIR REFRIGERATOR
Model JS42SEDUDW15
Near Reston, VA 20194
Carl R.
Job Details: 07/08/2022
"Ice maker only makes a few cubes at a time. Filter was just changed. Owner suspects the water line from filter to ice maker is clogged. Water dispenser works fine. Talked with cx about ice maker partially filling. Hward ice maker harvest for about 5 seconds. Ice maker was partially filled. No ice clogging flow. Tried to perform a harvest. Nothing happened. Receiver and emitter boards are not showing a beam while door switch is held and while emitter flap is held. Needs emitter, and ice maker and Receiver board. ; ordrng 1 WPW10277448 (Icemaker) and 1 W10757851 (Control board)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Virginia Beach, VA 23455
Carl A.
Job Details: 07/08/2022
"cx complaint of unit not turning on,checkedu nit to find terminal block melted replaced terminal block tested unit works as designed; ordrng 1 279318 (terminal wires) and 1 wp3397659 (block) and 1 wpw10281322 (connectors), used 1 279318 (terminal wires), 1 wp3397659 (block), and 1 wpw10281322 (connectors) from stock"
We serviced a
MAYTAG DRYER
Model MED6230HW
Near Reston, VA 20191
Jason A.
Job Details: 07/08/2022
CX complaintDRYER F3 error code & load is wet when dryer stops. Advised CX use timed dry for now. Parts in stock > JJ; ordrng 1 WPW10298258 (harns-moisture sensor) and 1 W11525996 (main ACU)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near Gaithersburg, MD 20878
Julian H.
Job Details: 07/08/2022
CX complaint about unit not cooling properly on RC checked temps on arrival CX had drop temp setting to 33*F checked temps and found 53* on top shelves 40*F on bottom unit overfrosting checked thermistors readings tests 1- 53* 3- 38* 23-59* 25-69* 33-14* temps readings are wrong from sensor test 59 fan running test 90 heater pulling 144 watts issue with evap also found svc pointer that talks about a control and ui replacement on thjis earlier bella models it will extend fan running time as well GAVE CX A QUOTE DECIDED TO CALL KA TO SEE IF THEY HELP WITH COST PAID FOR SVC CALL ONLY; ordrng 1 W11533213 (control elec kit)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Vienna, VA 22182
Jason A.
Job Details: 07/08/2022
CX complaint DW not drying. Items are wet at end of cycle. Rinseaid in dispenser. Measured 120VAC into & out of thermal fuse. Measured 3 to 4A not enough to heat properly. Checked wiring. Htr gets warm. > JJ; ordrng 1 W11305308 (cntrl-elec)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Millersville, MD 21108
Kevin P.
Job Details: 07/08/2022
"cx complaint unit not making ice and hasnt for months, arrived and found ice frozen in the mould and ice maker switch in off position. turned ice maker on and held test switch then unit twisted to eject ice and filled with water again. unit is working and appears to have been switched off mistakenly, cx said she didt know there was an off switch, job complete."
We serviced a
JENNAIR REFRIGERATOR
Model JFC2089BEP01
Near Washington, DC 20003
Ricardo S.
Job Details: 07/08/2022
"Replaced Grille, air flow cks ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Williamsburg, VA 23188
Justin W.
Job Details: 07/08/2022
cx complaint container has hole in it. confirmed complaint. verified model serial within warranty. swapped over container partss to new base. tested ice maker dispensing ice and working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Oakton, VA 22124
Jason A.
Job Details: 07/08/2022
"CX complaint FRIGE not cooling. Unit is in garage & unplugged. Checked RCevap & condenser lines. RC evap shows signs of leak. Corroded copper lines & mastic crumbllng. Ran test 38 / 100%. NO frost pattern. Unit pulls only 69W. NonUV type bella compressor. Parts OOS. 3CountSealSystem > JJ; ordrng 1 3CountSealSystem (3CountSealSystem) and 1 W10735062 (tube) and 1 W10865322 (evaporator RC) and 1 W11025999 (compressor kit incl invrtr, drier)"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKB0
Near Mount Holly Springs, PA 17065
Drew B.
Job Details: 07/08/2022
"cx complaintt hat unit is not washing/drying well.. i found code dry fan motor failure f10e3 and checked connecrtions no issues and went through test seeminlgy okay.. the drain motor works and the dispencer opens, valve opens and fills with good psi.. after cycle complete. found unti will need the control and bring back sump being the fan motor is actually okay.. schd for tuesday; ordrng 1 W11410070 (motor 10@trb)"
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW1
Near Ocean City, MD 21842
Michael E.
Job Details: 07/08/2022
Replaced drive motor as per previous diagnosis. Tested unit and still not getting the motor to turn F7E3 error code. I am not hearing motor try to activate or actuator im also not hearing try to activate. ACU has 120vac coming in. 12vdc to UI. ACU flashing. Tested for voltage drop but did not have any voltage drop. Tested motor from control and had 5olms on both windimngs. Control W11519742 needed per WPTL. I quoted CX price and saved the quote. CX declined repair at this time so she can contact WP and/or look at new units. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB543CMJZ00
Near Baltimore, MD 21218
Shane M.
Job Details: 07/08/2022
called cx to be let in house and said everything good... sdpics of showing up
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Greenville, NC 27858
Ronnie B.
Job Details: 07/08/2022
"recovered refrigerant, removed and repalced compressor, filter/dryer, and installed coupler. Pulled 28hg of vac and verified no leaks during leak down. Charged with 4.6 oz of 134a low side 0 psi, high side 100 psi and amp draw 1.09. Filled gaps with silicone, unit is working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM3
Near Eldersburg, MD 21784
Brian R.
Job Details: 07/08/2022
cx complaint is unit doesnt run or wash right and doesnt seem to dry like it did before. said she cleaned filter and unit started to act up. unit shows O-O-W and cx know. started a cycle and unit fills and motor pumps good and spray arms turn. canceled to drain ands opened door and you can feel heat.found code F7e1 ran through tests and turned heater on to check. turned heater on and it heated a bit then code came back. had steam when putting water on element. unit will need control replaced. went over quote and unit with cx.; ordrng 1 W11306302 (Control 228.52)
We serviced a
WHIRLPOOL WASHER
Model WTW4800XQ4
Near Goochland, VA 23063
Jerod R.
Job Details: 07/08/2022
replaced ordered part and tested unit is now fully functional
We serviced a
JENNAIR MICROWAVE
Model JMC2430WP01
Near Haymarket, VA 20169
Daniel J.
Job Details: 07/08/2022
unit error f6 e8 error reset unit waited then tested no errors occured while working on range would heat water in a cup unit working as it should
We serviced a
WHIRLPOOL DRYER
Model WED7990FW0
Near Washington, DC 20003
Samuel R.
Job Details: 07/08/2022
replaced parts ordered.tested unit and unit performed properly.
We serviced a
WHIRLPOOL DRYER
Model WET4024HW0
Near Alexandria, VA 22304
Christian C.
Job Details: 07/08/2022
"Installed control, lid lock, and harness. Tested unit issue still persists. When put in a drain and spin unit will spin for about 2 secs then give the E4 lid open error. Called techline SR#7734066786 tested control and lid lock all good. But does not detect lid is closed. Advised to order lid assembly and lid lock. Lid lock is not detecting magnet from lid.; ordrng 1 W11189136 (lid) and 1 W11371714 (lid lock)"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Crofton, MD 21114
Eric W.
Job Details: 07/08/2022
"CX Complaint: Burners not lighting all the timeInspected unit, Found intermitant lighting with burner heads and caps. swapped caps and heads around and got different results. Ordering all new burner heads and caps.; ordrng 1 W11435570 (Burner Caps) and 2 W11435630 (Burner heads)s and 1 W11435659 (Burner Heads) and 1 W11435657 (Burner Heads) and 1 W11435660 (Middle Burner Head)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Virginia Beach, VA 23451
Carl A.
Job Details: 07/07/2022
cx had to rescudle as they had an dr appt that they could not be late for; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Stafford, VA 22554
Tanner B.
Job Details: 07/07/2022
helped wr
We serviced a
MAYTAG DRYER
Model MED5630HW1
Near Chesapeake, VA 23322
Branden R.
Job Details: 07/07/2022
"came out to replace parts on unit , disassembled unit and replaced all safetys , tested and reassembled tested once more unit is running as designed ."
We serviced a
WHIRLPOOL DRYER
Model WED8500BR0
Near Bowie, MD 20715
Andrew H.
Job Details: 07/07/2022
Cx complaint is the unit has a burning smell when in use. I removed basket and found a large build up of lint. The lint has sign of a thermal event. So I found that the lint at one point had caught on fire inside the element and outside the element. I showed this to the customer the customer is just going to replace the unit. Customer paid for service call
We serviced a
KITCHENAID RANGE
Model KSIB900ESS1
Near Charlottesville, VA 22901
Kyle A.
Job Details: 07/07/2022
Called office and office has rescheduled cx. Ordering module.; ordrng 1 W10886867 (Module)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Baltimore, MD 21230
Milton J.
Job Details: 07/07/2022
CX complaint unit not making ice. Installed new Evap Harness and Ice Maker as ordered by previous tech. Tested unit and is now functioning properly.
We serviced a
WHIRLPOOL FREEZER
Model WRS335SDHM06
Near Ashburn, VA 20148
Ezra M.
Job Details: 07/07/2022
"low cool, evap frozen over again. verified unit reading thermistor, verified defrost heater working. called techline, spoke with JR. updated sr 7733999098, advised ordering ui and control. steamed out evaporator and dried liner and cover; ordrng 1 W11518204 (dispenser UI) and 1 W11558182 (control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Nottingham, MD 21236
Neil H.
Job Details: 07/07/2022
"cx complaint unit not coming on found good voltage then found power to u,i, but no lights replaced and unit tested good."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC1
Near Elizabeth City, NC 27909
Branden R.
Job Details: 07/07/2022
"came out to replace parts on unit , disassembled and replaced all parts needed , calibrated unit and tested unit is running as designed ."
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Newark, DE 19713
Alexander W.
Job Details: 07/07/2022
Cx stated unit has murky water when finished. Tested inspected and verified cx complaint found F8E2 F10E2 F9E1 error codes found harness and sump defective ordering sump harness and returning with control just in case. Cannot reached at this time due to SO parts. ; ordrng 1 W11568793 (Harness) and 1 W11416362 (Pump motor)
We serviced a
AMANA O.T.R MICROWAVE
Model AMV2307PFS07
Near Essex, MD 21221
Milton J.
Job Details: 07/07/2022
CX complaint OTR light not coming on. Installed new Control and Bulb as previously ordered. Tested and is now functioning properly. -MJrob
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Littlestown, PA 17340
Bernard M.
Job Details: 07/07/2022
"Cx complaint unit won't spin. Ran normal cycle and heard motor run and it heated. Removed top panel and found the belt had broken. Replaced belt using pre-id parts, ran cycle and the unit now spins and heats as designed. Cx paid for full repair. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Dumfries, VA 22026
Tanner B.
Job Details: 07/07/2022
Cc the unit had bad water tatste/ slighjt condensation in RC. foun d the units RC lh door seal w/ gap. Applied heat to make sure gap is sealing .. informed cx to flush unit out to improve taste/ change filter..
We serviced a
WHIRLPOOL FREEZER
Model WRT311FZDW01
Near Smyrna, DE 19977
Taylor F.
Job Details: 07/07/2022
"cx complaint is RC door coming open when the FC door is swung shut. Found unit unlevel, leaning forward, and the door gasket not sealing perfect in the bottom left corner. Corrected gasket with heat gun, tested unit and unit is now working as designed. Job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Stanardsville, VA 22973
Eric F.
Job Details: 07/07/2022
"Installed door, tested unit, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Greenville, NC 27858
Ronnie B.
Job Details: 07/07/2022
"cx complaint of f0-e4 error code. checked unit and found the following codes f3-e3, f0-e4. Ran test on inlet thermistor and is reading about 95 degrees celsius and should be closer to 30. Removed and replaced inlet valves, cailbrated, tested, is now reading 28 celsius, unit is working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Fulton, MD 20759
Alexander D.
Job Details: 07/07/2022
"cx complaint unit lost cooling, rc in 60s and fz was around 15. cx unplugged unit and plugged it back in over the weekend(4-5days ago) and its been cooling fine since then. cx said she noticed the 2-5 year warranty in her paper work and said that kitchenaid told her repair would be covered. explained to cx that its a limited parts only covers parts/labor for specific parts and that 'sealed refrigeration system' does not mean the whole unit. showed cx list of parts covered and advised that even if issue is one of these parts then i would still have to charge 120 service call. went over oow pricing and cx declined service since its been working properly for 4-5days. no service provided, no money collected"
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS04
Near Hampton, VA 23669
Carl A.
Job Details: 07/07/2022
"cx complaint of ui not working ,checked unit to find that ui was failing and getting stuck in a mode when in use,reset unit back to factory settings whiel ui board beening ordered; ordrng 1 W11297728 (CONSOLE)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Dumfries, VA 22026
Tanner B.
Job Details: 07/07/2022
"Cc the unit making vibration noise , intermittenly ..CX states the unit cools fine but the unit will randomly make a loud noise. Cx stated the last tech mentioned the compressor was very hot and white marks at discharge line .. i Pulled unit and found compressor running as designed/ not very hot , atleast not right now .. the white mark is fluz from soldering .. i couldnt repliacte noise .. the compressor i had looked as if it may have been dropped.. a small hole where it looks like the process stem hit / bent back .. unit needs a new uncompromised compressor .. install new comp and coupler / drier ..; ordrng 1 W11557671 (compressor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Brandywine, MD 20613
Shane B.
Job Details: 07/07/2022
cx complaint is poor cooling and low ice production. when i arrived ice bin was full. cx just moved in a week or to ago and said this is all the ice its made since they got here. unit is set to coldest settings in both sections. my prob shows 35/-6. i tested the ice dispensor and motor did not turn only made a buzzing noise. auger in bin spins freely by hand. unit will need new auger motor. ordering part. frost pattern looks good and air ducts are clear. set unit back to recomended temps and informed cx that temps are good. schedule cx when motor is available.; ordrng 1 W11310391 (motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Stone Ridge, VA 20105
Ezra M.
Job Details: 07/07/2022
"freezer full of frost, rc warm. freezer full of frost, found bottom of cabinet gapped out from liner. unit not sealing. called techline, spoke with Austin, unit submitted for review"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHV08
Near Fort Washington, MD 20744
Robert A.
Job Details: 07/07/2022
Cx complaint that the unit is not cooling at all. I inspected the unit and confirmed the complaint. I found the defrost brown wire connector had seperated. I removed all ice and reconnected and secured the wire and tested the defrost sensor and heater. Both are working fine. The unit is working as designed.
We serviced a
JENNAIR RANGE
Model JDR8895AAS
Near Virginia Beach, VA 23451
Carl A.
Job Details: 07/07/2022
"cx complaint of hearing a pop noise,checked unit to find the following error code 9d22,aslo complaint of temps,could not find any problems at thsi time cx asked to have main board repalced,replaced board - cx paid in full"
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Fort Belvoir, VA 22060
Tanner B.
Job Details: 07/07/2022
units control board has been wet and has corrosion .. unit needs new control ..; ordrng 1 W11100602 (control)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Spotsylvania Courthouse, VA 22553
Robert W.
Job Details: 07/07/2022
"CX Complaint is the unit is having wet clothes at end of cycle. Inspected unit and found error for off balance and lid fault ran diag and found the basket not spinning just wash plate pulled basket and found hub teeth warn out, Replaced hub and tested unit and unit is working properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS02
Near Arlington, VA 22207
Jason A.
Job Details: 07/07/2022
K128Y21NPL2 - - - CX complaint FRIDGE FC not freezing. NO ice production. Checked FC evap partial frost pattern. top half of evap is heavy frost. See SDpics. Test evap & condenser & icebox fans. Condenser fan covered with dust. Cleaned vents & blade but motor is very slow. Ran test 40. step 01 02 COMPRESSOR STILL RUNNING??? Step 4 & 5 only 28W. Ran test 38 100% 154W. 3COUNTSEALSYST. Parts in stock Called office to schedule > JJ; ordrng 1 3COUNTSEALSYST (3COUNTSEALSYST) and 1 W11024494 (condenser fan) and 1 W11575001 (3way valve) and 1 W11592010 (compressor kit incl drier & invtr)
We serviced a
WHIRLPOOL FREEZER
Model WZC3115DW01
Near Newville, PA 17241
Andrew S.
Job Details: 07/07/2022
Cx complaint is that the unit is not cooling. Upon arrival I found that the compressor is running. I found only a partial frost pattern in the cabinet. I then did and amp draw and found that the amp draw was at 1.34 amps at the start and then went down to .56 amps and equalized out at .60 steady. I called MM and informed him of my finding. I am ordering a compressor and a filter drier. Will also need a 2 call count for the sealed system repair. Please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 WPW10507886 (Compressor) and 1 WPW10143759 (Drier) and 1 2callcount (2 call count)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Henrico, VA 23231
Chris B.
Job Details: 07/07/2022
cx complaint unit will randomly pause in middle of cycle inspecetd unit confirmed cx complaint found when unit does pause mid cycle you press start and unit will continue original cycle ordering control and UI and console found no error codes stored also ran unit threw test mode and unit will complete test mode without pause but will not complete normal cycle; ordrng 1 W11462458 (control) and 1 W11460962 (ui) and 1 W11460908 (console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Ashland, VA 23005
Thomas B.
Job Details: 07/07/2022
Cx complaint unit is not working properly inspected unit found the freezer wall covered top to bottom in ice unit has a bad thermistor verified it is reading out of range. Reordering the thermistor. Ordering the control and heating element as well to be used as needed. SR 7734054811 ; ordrng 1 W11566851 (Control) and 1 W11581973 (Sensor harness) and 1 W11546981 (Heating element)