We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Fredericksburg, VA 22406
Tanner B.
Job Details: 12/04/2023
"Replacved strike, tested unit. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Powhatan, VA 23139
John P.
Job Details: 12/04/2023
CX complaint water leaking in the machine all the time checked unit found bad inlet valve ordering valve assembly; ordrng 1 W11513255 (Valve)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Ashburn, VA 20148
Demonte S.
Job Details: 12/04/2023
Installed the Striker to the Lid. Tested the unit. Unit is working as Designed.
We serviced a
WHIRLPOOL FREEZER
Model WRX735SDHZ08
Near Baldwin, MD 21013
Neil H.
Job Details: 12/04/2023
replaced the i/m unit checked good if cx still having low ice and smaller cubes plumber needed to replace the t-valve.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Laurel, MD 20708
Eric W.
Job Details: 12/04/2023
cx complant of unit still not making ice inspected unit found wATER VALVE IS AT 5 OMES should be 180 or higher installed new water valve and tested unit unit cycles and fills with water
We serviced a
KITCHENAID RANGE
Model KSDB900ESS5
Near Powhatan, VA 23139
John P.
Job Details: 12/04/2023
Reordering bake element.; ordrng 1 W10779716 (Element)
We serviced a
WHIRLPOOL REFRIGERATOR
Model ed22dqxdb01
Near Crozet, VA 22932
Eric F.
Job Details: 12/04/2023
"Installed ice maker, tested unit, unit working as designed."
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS6
Near Prince Frederick, MD 20678
David J.
Job Details: 12/04/2023
"Customer complaint, sometimes light under microwave does not come on arrive today and inspected unit and verified complaint found microwave works as intended but when I hit the light switch, it does not come on regardless of the setting. Disconnected power and removed cover and removed lightbulb and found socket on bulb was loose from glass and also the bulb was blown, ordering bulb for return visit and will install when part arrives. Proof of purchase is in SD pics.; ordrng 1 8206232A (Light bulb)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Bethesda, MD 20817
Brian F.
Job Details: 12/04/2023
"Cx states door not staying open, tested and confirmed. Found left hinge unhooked from spring, reattatched hinge to spring, tested, door now opens and closes properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ11
Near Huntingtown, MD 20639
David J.
Job Details: 12/04/2023
Customer complaints unit is not cooling again arrived today and verified complaint found temperatures in the freezer at 56 and temperatures in the refrigerator at 62. Inspected freezer and found back while the freezer is completely frosted over again ordering defrost harness for this was not changed on last visitevaporator fan is working properly and the Mr. was changed last visit. Will return when parts arrive. Customer will have unit powered off because it is not cooling properly and has belongings in another refrigerator so on return visit we will not have to thaw unit out will return when parts arrive.; ordrng 1 W11650660 (Defrost heater w/ harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Murrells Inlet, SC 29576
Paul F.
Job Details: 12/04/2023
Installed new part. All check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Richmond, VA 23236
Joseph D.
Job Details: 12/04/2023
Replaced and tested valve unit working properly no other issues he texted
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB09
Near Richmond, VA 23234
Chris B.
Job Details: 12/04/2023
cx comp unit fc door will not hold gasket insp unit conf cx comp found door gasket channel not holding gasket unit will need black fc door and fc gasket ship ddor to cx; ordrng 1 W10668875 (black fc door) and 1 W10667843 (gasket)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Murrells Inlet, SC 29576
Paul F.
Job Details: 12/04/2023
Installed new part. All check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Mechanicsville, VA 23116
Joseph D.
Job Details: 12/04/2023
customer complaints slow ice in refrigerator compartment confirm complaint found heater wire and freezer not plugged in causing unit to not defrost
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Powhatan, VA 23139
John P.
Job Details: 12/04/2023
"Found return ducts full of ice, also found cover not square onto unit, seated heater into drain pan per pointer tested can feel air going through return ducts and feel air coming from supply ducts. Tested unit working as designed"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Murrells Inlet, SC 29576
Paul F.
Job Details: 12/04/2023
Customers complaint is unit stop mid cycle. Found issue with timer. NTO part.; ordrng 1 W11685947 (timer)
We serviced a
WHIRLPOOL FREEZER
Model wzf34x20dw04
Near Hanover, PA 17331
Bernard M.
Job Details: 12/04/2023
Cx complaint unit makes noise. When arrived found unit makes noise when the door is open and pushed towards the back right corner. The front left leg was raised and unit was unlevel. Lowered FL leg down onto sound pad provided by cx to protect floor. Leveled unit and it no longer makes noise when door is opening or closing. Unit checks good
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Forest Hill, MD 21050
Neil H.
Job Details: 12/04/2023
blower wheel split/frayed new blower needed ordering motor in case the wheel seized; ordrng 1 W11549461 (Whirlpool Dryer Drive Motor) and 1 WP697772 (blower wheel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV01
Near Pawleys Island, SC 29585
Paul F.
Job Details: 12/04/2023
Installed new gaskets. ALl check ok.
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ1
Near York, PA 17406
Sal R.
Job Details: 12/04/2023
"I attempted to replace ordered parts. I fou d that the trim/vent was ordered correctly , but wrongly packaged. I am reordering 1 trim / Vent (W11564642). I will use other ordered parts on return visit. Once the trim / vent is avalible, please have someone from the office call to set a return date.; ordrng 1 W11564642 (Trim / Vent)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ05
Near Moseley, VA 23120
John P.
Job Details: 12/04/2023
Cxs complaint unit not dispensing ice checked unit found bin Frozen in place found low flow water through filter head assembly also found damper making noise ordering needed parts; ordrng 1 WPW10394053 (filter head) and 1 W11236851 (Damper) and 1 W11347840 (Bin)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKV2
Near Pawleys Island, SC 29585
Paul F.
Job Details: 12/04/2023
Installed new gasket. All check ok
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Gloucester Point, VA 23062
Carl A.
Job Details: 12/04/2023
replaced all parts tested and calibrated unit works as designed
We serviced a
KITCHENAID OVEN
Model KODE900HSS20
Near Bel Air, MD 21015
Neil H.
Job Details: 12/04/2023
replaced the hinges and put the upper door on and was testing upper door the glass cracked ordering new door; ordrng 1 W11602610 (GLASS-DOOR)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Pawleys Island, SC 29585
Paul F.
Job Details: 12/04/2023
Installed new part. All check ok.
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Louisa, VA 23093
Thomas B.
Job Details: 12/04/2023
Cx complaint unit is not working properly inspected found cx didn't know how to start the unit cx service kept telling her to hit start however first time the start button is hit wakes the unit and the second time the start button is hit starts the unit. Educated cx on proper use and care tips
We serviced a
WHIRLPOOL WASHER
Model WFW70HEBW1
Near Hanover, PA 17331
Bernard M.
Job Details: 12/04/2023
"Replaced all parts per previous tech, ran test cycle and unit completed test without issues. Unit checks good"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Surfside Beach, SC 29575
Paul F.
Job Details: 12/04/2023
Found operating thermostat was bad. Installed new part from truck stock. All check ok. Collected amount due.; used 1 wp3387134 (operating thermostat VS/PF) from stock
We serviced a
MAYTAG DRYER
Model MED5430MW0
Near Brogue, PA 17309
Bernard M.
Job Details: 12/04/2023
"Cx complaint unit doesn't heat. Ran unit on normal cycle and found no heat coming through. Removed back panel and found no continuity at the thermistor. All other components checked good. Ordering thermistor, set return for 12/8, office will contact cx with time frame; ordrng 1 8577274 (thermistor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near Bel Air, MD 21015
Neil H.
Job Details: 12/04/2023
cx complaint they just moved in and used unit and said unit was leaking i ran unit tested no leaking seen soap in unit told cx to run cleaner to remove suds and get the smell out of unit.unit tested good at the moment
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LS2
Near Myrtle Beach, SC 29575
Paul F.
Job Details: 12/04/2023
Installed new part. All check ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Oxford, PA 19363
Bernard M.
Job Details: 12/04/2023
"Cx complaint the unit won't power on. When arrived found the console wouldn't light up when pressing buttons. Accessed the junction box and found the black wires from the main harness weren't tight inside the wire nuts. Shut the power off and re-tightened the nut, ensured all wires were in working order, restored power, got 120v, ran test cycle and unit came on and completed cycle. Unit checks good"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Orange, VA 22960
Thomas B.
Job Details: 12/04/2023
Cx complaint unit is not working properly inspected unit found unit needs a cleaning recommended cx use whirlpools cascade cleaning pods also recommended trying a cup of distilled white Vinegar. Tested unit everything is functioning properly unit fills drains and washes normally checked element unit is heating normally unit is working properly
We serviced a
MAYTAG WASHER
Model MVWB965HW0
Near Norfolk, VA
Zachery R.
Job Details: 12/04/2023
"cx complaint loud operation, verified issue, no faults stored, cold water valve not allowing water to pass due to defective soilenoid, come to find oil leaking from bearings onto slider, tried removing spanner nut, no luck, will have to cut spanner nut in order to complete repair. ordering all parts needed to complete repair. 2 count; ordrng 1 W11025446 (panel-cntl) and 1 W11393684 (gearcase) and 1 W10734521 (slider) and 1 W11665965 (spanner nut) and 1 W11188329 (valve)"
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Spotsylvania Courthouse, VA 22551
Thomas B.
Job Details: 12/04/2023
Found loose bolt causing panel to rattle tightened up the bolt tested and inspected for proper use unit now functions normally
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HB07
Near Carlisle, PA 17013
Fred G.
Job Details: 12/04/2023
"cx complaint she was heating up a slice of stuffing and the unit cought fire inside. inspected unit and found whole inside of unit was black. cx left items inside unit so i can see them. cx was using a micro safe dishware with a microwave splash shield. cx had unit unplugged. I plugged unit in and found interior light came on and display came on. I found unit still heats, turn table still turns. I called TL, called safety, cx to call safety to get answers."
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS1
Near Timonium, MD 21093
Justin S.
Job Details: 12/04/2023
c xsays the unit has dropped again and the door hits the cabinet when closing. found the unit does hit the cabinet side when closing the door. called tech support and spoke with a drew. file number. was told to pin the legs with screws. installed the screws to hold the legs in place. the unit is now good
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MB0
Near York, PA 17404
Sal R.
Job Details: 12/04/2023
"Per the previouse tech, I was able ot access and replace all parts . I tehn plugged unit in and turned gas back on. I steped out front ande calibrated a combustable gas metter . I reentered the home and found a gas leak at the gas tube coming out of the top of the new regulator and the oven valve tube. I am reordering 1 reg (W11590251), gas tube (W11684515), and 1 oven valve (W11590251). Gas is turned off and unit is unplugged. Unit is still tagged-out from Columbia gas company.; ordrng 1 W11684515 (gas tube) and 1 W11590251 (oven valve) and 1 W11590292 (REG (REORDER ))"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LS2
Near Bel Air, MD 21015
Neil H.
Job Details: 12/04/2023
cx complaint took oven over 30 mins to get to 200 degrees cx said door maybe loosing heat i removed door first reseated and the unit heated to 200 in 6 mins and 350 15 mins and 500 in under 23 mins c mentioned the light would come on while oven on while testing didn't happend unit checked good now.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Dundalk, MD 21222
Alexander D.
Job Details: 12/04/2023
"cx complaint unit leaking and not running properly. unit uninstalled and moved across room prior to arrival. noticed whole tub leaning. found top of tub caught under upper back panel causing tub ring to get chewed up. got tub unstuck. suspension tests good. no errors stored. only signs of leak i can see is splash marks all over back panel and inside bottom of cabinet. filled tub with water twice and ran agitation and pumped it all out, no leaks. think leak is from water splashin out of tub if it was run with tub stuck under back panel. floor is very uneven, wanted to get unit back in original place and run autotest. while moving unit RR foot snapped off. had enough foot left to get unit leveled. autotest ran good, besides belt screeching. ordering belt, splutch, tub ring and feet; ordrng 1 W11239857 (belt) and 1 W10721967 (splutch) and 1 W11550886 (tub ring) and 1 W11213957 (leveling feet)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Chesterfield, VA 23832
Chris B.
Job Details: 12/04/2023
replaced elm tested unit insp for leaks working as desighned
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS3
Near Free Union, VA 22940
Eric F.
Job Details: 12/04/2023
"Installed gasket, tested unit, unit working as designed."
We serviced a
JENN-AIR COOKTOP
Model JGD3536GB00
Near Richmond, VA 23235
Joseph D.
Job Details: 12/04/2023
Replaced orifice and unit igniting properly will occasionally reignite and this is normal operation
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Westminster, MD 21157
Brian R.
Job Details: 12/04/2023
cx complaint is unit dances all around during cycle. found F5E2 F0E2 code. tested and checked unit. ran a drain and spin to check drum and bearings. drum seems to have normal wobble and unit is lever. wife is not here and he doesnt do the laundry to answer to many questions. also said about a sound at times when unit is moving around. per issues and service pointer will order new damper kit for unit. as soon as parts are in office will schedule.; ordrng 1 W11094464 (Dampers Ser Pointer)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Vienna, VA 22180
Lloyd B.
Job Details: 12/04/2023
"Cx complained the unit did not cool. Inspected the unit and found that when plugged in, there was no lights or compressor. Chekced the outlet and there is 121vac. I jiggled the power cord by the compressor and the light, compressor and fans came on. There must be a break in the harness. Unit needs new power cord assy; ordrng 1 W11248029 (power cord)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Yorktown, VA 23692
Carl A.
Job Details: 12/04/2023
"cx complaint of unit clumping in ice chute,checked unit ot find that small amount of air passing through the ice chute door ordering parts needed for repairs; ordrng 1 W11423781 (Ice Chute)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Richmond, VA 23236
Chris B.
Job Details: 12/04/2023
replaced heater elm tested unit wroking as desighned
We serviced a
WHIRLPOOL WASHER
Model WFW85HEFW0
Near Goochland, VA 23063
Kyle A.
Job Details: 12/04/2023
Cx complaint of f3e1 error. Did confirm and found unit had ALOT of soap build up. Rand water through washer and cleared pressure line. Advised cx on soap use and to run the clean washer setting twice to clear the soap.
We serviced a
WHIRLPOOL HOOD
Model WMH32519HZ07
Near Midlothian, VA 23114
Joseph D.
Job Details: 12/04/2023
Customer complaint of insufficient air flow at vent. Unit installed properly and venting as designed some steam will make contact with front panel of microwave as you're using cooktop and this is unavoidable.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Gettysburg, PA 17325
Andrew S.
Job Details: 12/04/2023
Cx complaint is that the unit is leaving white residue on the clothing. Upon arrival I found no error codes. i then manually ran the hot and cold valve and found that the water flow is sufficient and the valves are functioning. I then started a quick wash cycle and let the unit fill. i found that the unit is filling as expected. The unit is functioning as intended. I advised cx on proper loading procedures and detergent usage. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Alexandria, VA 22304
Christian C.
Job Details: 12/04/2023
Installed control. Tested unit no issues.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Littlestown, PA 17340
Andrew S.
Job Details: 12/04/2023
Cx complaint is that the unit is not draining all the water out of the clothes. Upon arrival I found an F0E5. I then attempted to manually run a spin cycle and found that the hub has failed. I then accessed the underside and found that the gear case has oil residue on it as well. I am ordering the gear case and related parts. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11454372 (Gear case) and 1 W11239857 (Belt) and 1 W10721967 (Splutch) and 1 W10528947 (Hub)
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Baltimore, MD 21218
Shane M.
Job Details: 12/04/2023
cx complaint the unit is vibrating all over the place. found cx has family member releveled the unit. found no error codes. unit passed test 12.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Reva, VA 22735
Tanner B.
Job Details: 12/04/2023
"Installed new vent and drum, tested unit. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Baltimore, MD 21207
Robert L.
Job Details: 12/04/2023
"installed filter housing per previous, cx supplied new filter, water flowing smoothly with good pressure at dispense, tested all ops ok"
We serviced a
AMANA OVEN
Model AGR4230BAB3
Near Palmyra, VA 22963
Kyle A.
Job Details: 12/04/2023
Found units ignitor for the oven unplugged and torn door seal. Reconnected ignitor but will need to replace the door seal.; ordrng 1 WPW10535778 (Oven seal)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Perry Hall, MD 21128
Alexander D.
Job Details: 12/04/2023
"replaced belt and pulley shield. tested unit, no unusual noises. unit is now working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Yorktown, VA 23692
Carl A.
Job Details: 12/04/2023
replaced icemaker and waster vavles tested unit works as designed
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Essex, MD 21221
Alexander D.
Job Details: 12/04/2023
"cx complaint unit not heating. inspected unit and verified complaint. can hear transformer energize. replaced magnetron. tested unit, heating good now. unit is now working properly"
We serviced a
JENN-AIR MICROWAVE
Model JMW3430IL03
Near Williamsburg, VA 23185
Justin W.
Job Details: 12/04/2023
cx complaint turntable not working. checked to find turn table turned on. unable to pull unit and replace without helper due to builtin combo. ordering motor and helper to complete job.; ordrng 1 W11325784 (microwave control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Charlottesville, VA 22901
Kyle A.
Job Details: 12/04/2023
Cx complaint of dented door. Replaced door and unit is now as designed.
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Williamsburg, VA 23185
Justin W.
Job Details: 12/04/2023
cx complaint unit not washing. checked unit to find latch loose. tightened latch connector on control and tested unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Essex, MD 21221
Alexander D.
Job Details: 12/04/2023
"cx complaint unit still not making ice. inspected unit and verified complaint. found one batch of full size ice in container and very small cubes stuck on fascia but mold in icemaker is full. optics working good, icebox fan blowing good. test56 E5 timed icemaking. test 58 cool enough to harvest. test57 completes harvesting. test 45 fills with water. reordering icemaker for E5 error and ordering valve and fill tube heater for small cubes on fascia. call cx to schedule return visit once we have eta on parts; ordrng 1 W11579561 (triple valve) and 1 W11087201 (fill tube heater) and 1 W11658802 (icemaker(REORDER))"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Toano, VA 23168
Justin W.
Job Details: 12/04/2023
cx complaint unit not heating. checked unit to find tco reading open. replaced and tested unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Baltimore, MD 21215
Shane M.
Job Details: 12/04/2023
cx complaint the just keeps making ice. found no extended arm on icemaker. quote $313.82 cx paid in full by card. ordering arm..; ordrng 1 WPW10351019 (extended arm)
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Haymarket, VA 20169
Daniel J.
Job Details: 12/04/2023
washer top load noise during cycle tested and confirmed found wash palte making the noise and seized sugguesting wash plate hub and chlutch gave qoute to customer would prefer to get new unit
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MW0
Near Woodlawn, MD 21207
Shane M.
Job Details: 12/04/2023
installed control. unit working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Chantilly, VA 20152
Daniel J.
Job Details: 12/04/2023
fridge taking 11 seconds to despense water for one cup adjusted pressure still 11 secs even with less pressure or more pressure sugguesting inlet valve 4 in stock tested at inlet no change when paddle is depressed noise from triple valve cusotmer stated unit has been like this sunce purchased and wants parts coverd paid service call fee by cc sugguest triple valve
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Owings Mills, MD 21117
Shane M.
Job Details: 12/04/2023
"cx complaint the unit making a loud grinding noise. found no error codes. found when testing unit, found cam skipping on gears. replaced from vanstock. unit working properly.; ordrng 1 W10721967 (cam Vs), used 1 W10721967 (cam VS) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Culpeper, VA 22701
Tanner B.
Job Details: 12/04/2023
"Cx concern the unit stopped heating, replaced the element and tested unit. needs dryer vent cleaned.. replaced door seal. job complete; ordrng 1 279838 (bt/vs), used 1 279838 (heater) from stock"
We serviced a
JENNAIR REFRIGERATOR
Model JS48NXFXDE01
Near Fallston, MD 21047
Justin S.
Job Details: 12/04/2023
cx says the refrigerator door is not even front to back with the freezer door. called tech support and spoke with a butch. was able to remove and reinstall the door correctly. door still sits out a little more at the top then the bottom. talked to mr about the door panels. cx is going to try to get the parts covered; ordrng 1 W10800806 (dor-fip(772.18)) and 1 jbsfs48nhl (panel(1799))
We serviced a
WHIRLPOOL RANGE
Model WOS51EC0HS20
Near Gettysburg, PA 17325
Andrew S.
Job Details: 12/04/2023
Upon arrival I attempted to remove the wall oven to access the control and console. However I found that the oven was tight and unable to move. Cx removed one of the units above the oven and found that the installation is bad. The unis had spacers setting on top of each unit. The units are not on individual shelves. Cx is having the builder look at the instalation and have it accessible for us to replace the parts.; saved tckt
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near Owings Mills, MD 21117
Shane M.
Job Details: 12/04/2023
installed all parts. unit working properly.
We serviced a
WHIRLPOOL WASHER
Model WFW9470WL01
Near Seven Valleys, PA 17360
Drew B.
Job Details: 12/04/2023
Cx complaiont that unit is flashing f01 ccu baord fault reset and trouble shot per tech sheet and same thing that part is W10326995 nla and cant be repaired.; ordrng 1 W10326995 (ccu baord NLA)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Joppatowne, MD 21085
Neil H.
Job Details: 12/04/2023
replaced the control and dispenser control than i relized the fc door switch is frayed ordering new fc door switch dispenser is working and ice maker; ordrng 1 W11396033 (Whirlpool Refrigerator Door Light Switch)
We serviced a
WHIRLPOOL WASHER
Model WFW9200SQA12
Near West Point, VA 23181
Justin W.
Job Details: 12/04/2023
replaced door hinge. ran test cycle unit working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Charlottesville, VA 22901
Kyle A.
Job Details: 12/04/2023
Cx complaint of poor dry quality. Did confirm lower than average temp averages for drum and outlet. but unit has proper airflow and is heating ordering thermistor.; ordrng 1 WP8577274 (Thermistor)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near York, PA 17403
Drew B.
Job Details: 12/04/2023
cx compaint that unit is not stop spinning andf wouldnt stop and repsond to buttons pressed also when reset the unit finally was able to fine the cap was bad replaced and tested spins and agiatates still issues pressing buttons orderin paerts call to reschd in wrrnt.y; ordrng 1 W11481116 (control)
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ1
Near Silver Spring, MD 20902
Roberto I.
Job Details: 12/04/2023
Replaced parts and starts a bake cycle several times. The burner lighted proiperly every single time. Unit good to go
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near East York, PA 17402
Drew B.
Job Details: 12/04/2023
replaced seal and tested through cycle and checks good.
We serviced a
JENNAIR MICROWAVE
Model JMW3430DP02
Near Gainesville, VA 20155
Daniel J.
Job Details: 12/04/2023
combi oven unit cycling on and off at random times and powered off and customer had to leave breaker off over night when trying to enter diag nothing happened 1st time resetting oven light on but console dead unit storing f6 e0 error for ui to control lost comminication ui version 16.00tested oven on bake at 350 f teste icrowave door reading open when opened and closed when closed customer saying at times says to open and close door to start cycle ; ordrng 1 W10821712 (control) and 1 WPW10260060 (oven control) and 1 WPW10128850 (arm) and 2 W10874474 (door hinges)s
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Fairfield, PA 17320
Andrew S.
Job Details: 12/04/2023
Per previous tech I was able to access and replace the heating element and control. I then tested the unit and found that it is now functioning as intended. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Newport News, VA 23608
Justin W.
Job Details: 12/04/2023
cx complaint unit leaking. ran diagnostics cycle unable to replicate leak. leveled unit back and advised cx to monitor for future leaks. advised cx to video or take pictures of where water is leaking if it happens again. unit currently working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ00
Near Palmyra, PA 17078
Cody H.
Job Details: 12/04/2023
"cx complains unit sometimes does dont dispense water, cx also complains unit water filter is stuck in housing. Unit will need filter housing replaced for repair. Ordering filter housing to be used on return. CX EMAIL CONFIRMED.; ordrng 1 W11162042 (filter housing)"
We serviced a
AMANA REFRIGERATOR
Model ASi2175GRS07
Near Wilmington Manor, DE 19720
Taylor F.
Job Details: 12/04/2023
"Cx complaint is unit not making ice. Tested inspected and verfied complaint. Found IM had ice in the bin but wasnt harvesting it. Ordering IM, rescheudled for 12/22/23.; ordrng 1 W11546935 (ice maker)"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Newport News, VA 23601
Carl A.
Job Details: 12/04/2023
repalced lid switch tested and calibrated unit works as designed
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Westminster, MD 21158
Brian R.
Job Details: 12/04/2023
came out and replaced both flame spreaders and adjusted all burners as they were to high. tested and checked unit. the LF and Rf has a slight orange flame but also the duel burners with a lot of fuel to them as well. home is propain and he said he was told unit was converted. advised cx to use unit and see how it breaks in and does. unit checks as of now. job complete.
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW0
Near East York, PA 17402
Sal R.
Job Details: 12/04/2023
CX complaint was that the unit is intermitantly drying . I found that venting was crimped and not allowing moisture out. I was able to pull the unit out and reformed te vent hosing. I found then unit to have good air flow. Unit test good. I also advised CX to have the venting addressed by a licensed vent cleaning company.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near Chantilly, VA 20152
Richard B.
Job Details: 12/04/2023
"cx COMPLANT , meat went bad in fresh food ection , Inspected unit and found 41 degrees under a metal pot FF section top shelf. , 43 under soup FF section middle shelf and 41under a jar of cabbage middle shelf. ,Ording gasket for defective gasket splitting and ACU per service pointer; ordrng 1 W11455229 (acu) and 1 W11456682 (gasket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW10
Near Newark, DE 19713
Taylor F.
Job Details: 12/04/2023
Cx complaint is unit leaking. On arrival IM was turned on but saw no signs of water anywhere around unit or water lines or valve. Cycled IM and found the factory crimp connection where the water line attaches to the fill tube to be defective. This caused a few dripps to leak every time the IM was cycled. Reordering IM repair kit to resolve issue. Cannot reschedule at this time.; ordrng 1 W11517113 (IM kit)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Ashburn, VA 20148
Demonte S.
Job Details: 12/04/2023
"Inspected the unit. Found that the cx is saying that the Dishwasher Door drops down when you open the Door. Checked the Hinges to the unit. The right Door Hinge spring isn't connected. Unit will need the Door Hinges. ; ordrng 1 W11573703 (Whirlpool Dishwasher Door Hinge, Left) and 1 W11573702 (Whirlpool Dishwasher Right Door Hinge)"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Lewes, DE 19958
Frederick R.
Job Details: 12/04/2023
CX complaint is fames too high. Inspected and verified LP conversion. Adjusted flames down for CX. Unit is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Laurel, MD 20724
Eric W.
Job Details: 12/04/2023
cx complant of unit not dispencing ice installed ne auger motor and tested unit it is now working
We serviced a
JENNAIR MICROWAVE
Model JMW2330WS00
Near Crozet, VA 22932
Eric F.
Job Details: 12/04/2023
"Confirmed cx complaint unit not heating properly. Cx states that unit will heat sometimes, other times will not. Tested unit, found magnetron failing, working intermittently. Ordering magnetron, cx paid in full.; ordrng 1 W11346197 (magnetron)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFS20ECMS00
Near Burke, VA 22015
Jason A.
Job Details: 12/04/2023
CX complaint FRIDGE noise. Cooling is good. Found water lines & power cord tapping on back of unit when condenser fan runs. Taped down & test fans & no more noise
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Hummelstown, PA 17036
Cody H.
Job Details: 12/04/2023
"CX complains unit light does not work. Found unit display also is not comming on. Found unit control has shorted triac, was able to replace control and bulb with pre i.d parts. tested unit and unit now works as designed. No further work needed. CX EMAIL CONFIRMED."
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Havre de Grace, MD 21078
Justin S.
Job Details: 12/04/2023
cx says the unit randomy powers the clock down and resets. no error codes in memory. ran component activation and nothing causes the display to stop illuminating. unit is not on wifi. reset power tot he unit and tried to get unit connected to wifi but cx could not get to connect. cx does not wish to continue with the repair at this time; ordrng 1 W11600355 (ui(674.35))
We serviced a
WHIRLPOOL OVEN
Model WFE540H0AS0
Near Landisburg, PA 17040
Fred G.
Job Details: 12/04/2023
"i was able to access unit and replace the control, main harness, and bake element as per previous tech. unit now checks good."
We serviced a
MAYTAG MICROWAVE
Model MOEC6030LZ00
Near Midlothian, VA 23114
Joseph D.
Job Details: 12/04/2023
Found no display on HMI found HMI not plugged in plugged in HMI and unit now working