Service History 7 - VIA Appliance

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Washington, District of Columbia 20001

Samuel R.

Job Details: 12/04/2023

cx complaint unit is not washing dishes.inspected unit and found no error codes.ran service test and past all test.will need clear door to make sure spray arms are spraying properly; ordrng 1 cleardoor (clear door)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Washington, District of Columbia 20017

Sherwood

Job Details: 12/04/2023

cx complaint not cycling. arrived and found 120vac going to motor but motor is not coming on. ordering pump and motor; ordrng 1 W11025157 (pump and motor)

We serviced a

JENN-AIR HOOD

Model JXW8536HS1

Near Harrisburg, Pennsylvania 17110

Cody H.

Job Details: 12/04/2023

"Was able to access unit and replace parts per previous visit. Tested unit and unit is working as designed, no further work needed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF550CDHZ07

Near Brambleton, Virginia 20148

Demonte S.

Job Details: 12/04/2023

"Inspected the unit. Found that the cx is saying that the Refrigerator isn't cooling again. Checked the compressor. Pins 1 & 2 = 8.2 Ohms. Pins 2 - 3 = 15.2 Ohms. Pins 3 & 1 = 7.6 Ohms. I then checked the Start Device. I'm getting Open Line on the start Device & Capacitor. Filled the unit with 140 Psi of Nitrogen. Unit is leaking at the Drier. Installed new Compressor, Access Valve & Drier. Filled the unit again with 140 Psi of Nitrogen. I then let the unit sit for 20 mins. No leaks. Filled the unit with 1.9 Ozs. Unit is starting to Cool. Unit is working as Designed. ; ordrng 1 W10843121 (Whirlpool Refrigerator Filter Drier), used 1 W11506635 ( Access Valve ( DS / Vs )) from stock"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Greencastle, Pennsylvania 17225

Andrew S.

Job Details: 12/04/2023

Cx complaint is that the unit is not turning on but has power. Upon arrival I verified that the unit is getting the proper voltage. I then accessed the rear of the unit and tested the element and thermostats/thermal fuses. I found that all of the componants tested good. I then inspected the timer and found that the knob is not turning the timer. i am ordering the timer and knob. please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11685947 (Timer) and 1 W11708423 (Knob)

We serviced a

KITCHENAID REFRIGERATOR

Model KSCS25INBL01

Near Clifton, Virginia 20124

Daniel J.

Job Details: 12/04/2023

tested unit no change issue in control customer paying the difference in price for control will return with evap fan if needed after control replacement customer aware if need its would be more than already paid collected 174.12 for the control; ordrng 1 w10823804 (control)

We serviced a

WHIRLPOOL WASHER

Model MVW7230HC0

Near Parkville, Maryland 21234

Alexander D.

Job Details: 12/04/2023

"replaced lower harness. found white wire from J3-4 to shifter open. ran calibration and autotest. both completed properly, no errors came back. even waited thru a drain and spin cycle to be sure unit is good now and that completed too. unit is now working properly"

We serviced a

KITCHENAID DISHWASHER

Model KDPM354GBS0

Near Odenton, Maryland 21113

Emmanuel R.

Job Details: 12/04/2023

Replaced sump and tested unit. Unit is now working properly. No leaks detected.

We serviced a

WHIRLPOOL FREEZER

Model WRT541SZDM01

Near Charles Town, West Virginia 25414

Ezra M.

Job Details: 12/04/2023

"when door hinges were reversed to left side, lower rc door hinge area damaged, bolt cross threaded and cabinet seperated from liner, bolt hole threads damaged, advised cust contact who delivered and installed."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Stanley, Virginia 22851

Danny R.

Job Details: 12/04/2023

i found unit giving soak codes and doing things not programmed will need control als temp sensor seems out of range wi; ordrng 1 W11419171 (control) and 1 W11165546 (water vavle)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Clifton, Virginia 20124

Daniel J.

Job Details: 12/04/2023

fridge constant noise from behind unit and also dent in right side door within thirty days of purchase removed back panel wobble from condenser fan attempted to straighten out shround no change; ordrng 1 W10815687 (door right side) and 1 W11127829 (condener fan) and 1 WPW10406719 (shround) and 1 WP2188935 (fan blade)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM03

Near Ashburn, Virginia 20148

Demonte S.

Job Details: 12/04/2023

Inspected the unit. Found that the cx is saying that the Refrigerator isn't making Ice. I then checked the power to the Ice Maker. I'm getting 120.2 volts. Tried to jump the Ice Maker with button underneath being pressed. Ice Maker will not Harvest. Installed new Ice Maker. Tested the unit. Ice Maker Harvested & Filled. No leaks. Cx then pointes out that the Arm for crutched & cubes ice isn't moving to allow these options. I put grease on the shaft. Tested the Dispenser. Dispenser is now Dispensing Crushed Ice Cubed Ice. Unit is working as Designed.

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL02

Near Arlington, Virginia 22213

Lloyd B.

Job Details: 12/04/2023

"Cx complained the unit did not dispense ice Inspected the unit and found that in step 97m the unit recognized the bin present and not present. The switch for the dispenser opens and closes. At the auger motor, there is no power. At the control, p3 7-8, there is no power going to the motor. Unit needs new control.; ordrng 1 W11533211 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Charles Town, West Virginia 25414

Ezra M.

Job Details: 12/04/2023

"valve failed, ordering valve; ordrng 1 WPW10279909 (valve-inlt)"

We serviced a

WHIRLPOOL COOKTOP

Model WFE515S0JS4

Near Charles Town, West Virginia 25414

Ezra M.

Job Details: 12/04/2023

cooktop came with insufficient sealant between glass and frame. ordering cooktop; ordrng 1 W11178791 (cooktop)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Falls Church, Virginia 22046

Lloyd B.

Job Details: 12/04/2023

"Cx complained of no water. Inspected the unit and found the reservoir is frozen. Air could be seeping from the evap, to the reservoir. Unit needs new gasket. Instructions could be found from pointer W10687916; ordrng 2 W10684392 (gasket)s"

We serviced a

WHIRLPOOL DRYER

Model LSE7804ACE

Near Alexandria, Virginia 22302

Lloyd B.

Job Details: 12/04/2023

Cx complained the unit did not tumble. Installed new blet and pulley and tested and it now heats and tumbles. Job complete

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Louisa, Virginia 23093

Thomas B.

Job Details: 12/04/2023

Removed and replaced the timer tested and inspected for proper use unit now functions normally

We serviced a

WHIRLPOOL DISHWASHER

Model MDB7759AWW0

Near Bowie, Maryland 20715

Davonte

Job Details: 12/04/2023

"cx complained door was free falling, confirmed cx compliant. after inspecting unit, notice that door hinge wasnt connected to door spring, reseated door hinge into spring, unit working as should"

We serviced a

KITCHENAID RANGE

Model KSDB900ESS2

Near Charlottesville, Virginia 22903

Kyle A.

Job Details: 12/04/2023

Installed element but units control is only sending 120. Control will need to be replaced. Cx to think over estimate for control.; ordrng 1 W11099784 (Control)

We serviced a

KITCHENAID DISHWASHER

Model KDPM704KPS1

Near Chesapeake, Virginia 23320

Branden R.

Job Details: 12/04/2023

"cx complaint light wont come on , checked unit and found door warped on the bottom also found door latch snapping shut causing unit to think door it shut . tryed to reseat and was unable to fix it . ordering all parts for repair to unit .; ordrng 1 W11416785 (outter door) and 1 W11412299 (door latch)"

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Finksburg, Maryland 21048

Brian R.

Job Details: 12/04/2023

replaced parts ordered and tested unit. tested first empty and unit ran a few min then went on cool down. put a wet towel over bars and unit ran then switched over to drying. unit now checks. job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Dagsboro, Delaware 19939

Frederick R.

Job Details: 12/04/2023

"CX complaint is WM loud. Inspected/tested and no codes. All functions working properly. However there was a loud noise coming from under unit that I could not pinpoint. Ordering motor, splutch, belt and capacitor. All parts in stock so I rescheduled CX for Monday 12/11/23 am preferred. CX provided receipt of delivery for 11/25/22 and this ticket was created on 11/21/23 so it is under warranty for this repair.; ordrng 1 W11283592 (motor-drve) and 1 W11395618 (capacitor) and 1 W10721967 (splutch) and 1 W11239857 (belt)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDPA70SAMZ1

Near Hanover, Pennsylvania 17331

Bernard M.

Job Details: 12/04/2023

"Cx complaint unit doesn't wash dishes. Entered diag and found error code F7E1 motor fault. Attempted to run test and there was no activation from sump. Also found the console beginning to peel along the top. Ordering console and will use sump on return, once available contact cx to reschedule; ordrng 1 W11660284 (console)"

We serviced a

KITCHENAID COOKTOP

Model KCGS550ESS01

Near Round Hill, Virginia 20141

Ricky E.

Job Details: 12/04/2023

"safty team samantha... customer stated that when the units valves are turned on by accedent, when the valve is pushed the igniter will spark... this is normal operation for a gas cooktop. i explained that when ever the gas is loading like that, that shutting the gas down on the house side is what is supposed to happen."

We serviced a

WHIRLPOOL UNKNOWN

Model JDB9800CWS2

Near York, Pennsylvania 17402

Drew B.

Job Details: 12/04/2023

"x complaint that unit is stilil leaking out the to bottom left ONLY side of the fron of the DW. when srrived found the unit to have still no wet inner padding and also no leaks from inlet valve hoses, sump, pump etc. new gasket was replaced and inserted correctly prior no signs of leaking from rail screws and or manfiold tubing inserted fully water spray normally not just at one direction.... did however fine the fan issues with mositure left within the unit days after being ran. and where the water is leaing from is the vent funnel to the left of the DW, and found no fan operation when tested and discolored inside the venrt from not running. ordering vent fan assmebly with o ring wpw10469574. cal lto reschd. when approved...; ordrng 1 WPW10469574 (vent fan) and 1 WPW10195032 (vent fan deflector)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Stuarts Draft, Virginia 24477

Eric F.

Job Details: 12/04/2023

"Confirmed cx complaint unit not producing ice. Confirmed voltage to ice maker, ice maker not cycling properly. Ordering ice maker.; ordrng 1 W11556926 (ice maker) and 1 W11524655 (fill valve)"

We serviced a

MAYTAG WASHER

Model MVWB855DC4

Near Hanover, Pennsylvania 17331

Bernard M.

Job Details: 12/04/2023

"Cx complaint the lid won't lock in order for unit to start cycle. Inspected and found the plastic on lid is fragmented. Screws and hinges are still good. The lid must be held down for it to lock. Ordering lid, once available contact cx to reschedule; ordrng 1 W11256781 (lid)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSZ57L18DM04

Near Bowie, Maryland 20715

Davonte

Job Details: 12/04/2023

"cx complained unit isnt maintaining temp, previous tech confirmed cx complaint. defrosted evap, installed new thermistor and harness."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Fairfax, Virginia 22030

Richard B.

Job Details: 12/04/2023

"CX complant. PO comes up on display. Inpected unit and found PO error code on UI . Found unit needs control , power supply and UI boards . Quoting CX price to replace all three , plus minimum labor. CX declined service and only paying 139 service call only, Job completed . RB; ordrng 1 WPW10624574 (controol 208.77) and 1 WPW10675033 (control 258.68) and 1 W10894103 (UI 255.69)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Beltsville, Maryland 20705

Eric W.

Job Details: 12/04/2023

installed new sump and tested unit no leaks

We serviced a

KITCHENAID COOKTOP

Model KFEG500EBS6

Near Fredericksburg, Virginia 22407

Tanner B.

Job Details: 12/04/2023

"thermal event on rf burner damaged cooktop, unit needs new cooktop; ordrng 1 W10794932 (cooktop)"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW3

Near Middletown, Delaware 19709

Michael E.

Job Details: 12/04/2023

"CX complaint: unit shaking. Tested and verified complaint. I removed the articles in the washer to test. Suspension rods are firm. Unit is level. Fett are securely on floor. I reloaded washer and tested wet load on drain and spin and was able to balance load. I advised CX to try to balance the load and use as normal. If problem persists, to contact us. Unit is working proper;y. Job is complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC703HPS04

Near Round Hill, Virginia 20141

Ricky E.

Job Details: 12/04/2023

"installed door, unit ks ok..; ordrng 2 doorpickup (door pickup)s"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near Red Lion, Pennsylvania 17356

Drew B.

Job Details: 12/04/2023

cx complaint that unit is not draining or unlocking again and flahsing f9e1 and when arrived removed clothing form locked unit. and removed a hand full lint of gunk in the filter. and after removing and testing and now drains no issues.

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Marietta, Pennsylvania 17547

Fred G.

Job Details: 12/04/2023

"cx complaint when in a rinse cycle unit fills but the water level doesnt go up. inspected unit and entered daig and found 0 saved error codes. ran auto test and found unit finshed with no issues. i found cx is using quick wash for normal size loads, cx has agitate on super light, and fabric softner off. advised cx to run a normal cycle and turn agitate up to normal and turn fabric softner on. unit checks good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near Newark, Delaware 19711

Taylor F.

Job Details: 12/04/2023

Replaced both doors and nameplate from previous diagnosis and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL DRYER

Model MED5500FC0

Near Camp Hill, Pennsylvania 17011

Fred G.

Job Details: 12/04/2023

"cx complaint dryer noise when in use. i found idler was faulty. I qouted cx and cx accepted. replaced idler with van stock, clean all 4 drum rollers, cleaned all lint from inside unit. reattached exhaust vent to unit. cx paid in full. unit checks good. mb; ordrng 1 W10837240 (idler (FG VS)), used 1 W10837240 (BRACKET) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Hollywood, Maryland 20636

David J.

Job Details: 12/04/2023

Customer complaint unit makes noise when spinning arrived today and could not verify complaint. Customer had stated when they wash clothes and unit is in the spin cycle as it comes down from fast spin the tub makes a knocking noise. Inspected unit and check for error codes and had none. Ran test 12 in diagnostic mode. Unit completed full test mode with no issues and no noises. Explain the customer that what they are experiencing is due to the amount of clothes that they are putting in unit and balancing. Unit is also on a pedestal which will make it move more than others.unit is working as intended. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHB

Near Stuarts Draft, Virginia 24477

Eric F.

Job Details: 12/04/2023

"Confirmed cx complaint unit not producing ice. Found ice maker fill line frozen over, ice maker not receiving water. Cleared line, tested unit, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WFW7590FW0

Near Hampstead, Maryland 21074

Brian R.

Job Details: 12/04/2023

cx complaint is unit wont run cycle and stops and beeps. also said when pressing buttons sound works when it wants and unit wont do some of the cycleor run like it should. each day is something different.found codes F3E1 for water level system error. tested and checked unit. will order parts needed as well as extra help as its a stacked unit. as soon as parts are in office will schedule.; ordrng 1 W11218392 (Console White) and 1 W11201273 (Control) and 1 WPW10448876 (Pressure Switch)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Stuarts Draft, Virginia 24477

Eric F.

Job Details: 12/04/2023

"Installed parts, tested unit, unit working as designed."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Norfolk, Virginia 23513

Zachery R.

Job Details: 12/04/2023

"cx complaint unit nonresponsive, checked unit, come to find open fuse, replaced fuse, tested, heard mag humming super loud then blew fuse, ordering high side to complete repair.; ordrng 1 W10138793 (fuse) and 1 WPW10574736 (capactr-mg) and 1 W11256462 (diode) and 1 W11391712 (mag)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Waldorf, Maryland 20603

Leon

Job Details: 12/04/2023

"Replace all the parts for the unit tested a unit. Everything worked like it should cut unit all for about 40 seconds cut it back on, didn't Hear any loud noise."

We serviced a

AMANA RANGE

Model AER6303MMS0

Near Harpers Ferry, West Virginia 25425

Ricky E.

Job Details: 12/04/2023

customer stated that the door vent assy comes off when using and the door falls apart.. also the switch is bent and the knob broke.. the cooktop has finish isses as well. need parts...; ordrng 1 WPW10310922 (trim-vent) and 2 W10817436 (screw)s and 1 WP3148953 (switch-inf) and 1 W11210997 (knob) and 1 W10906141 (cooktop)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FBS05

Near Middletown, Delaware 19709

Michael E.

Job Details: 12/04/2023

"CX complaint: doors not aligned. I adjusted the doors, tested unit and it is now working properly. Job is complete"

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Hampstead, Maryland 21074

Brian R.

Job Details: 12/04/2023

cx complaint is since we last fixed unit in Augest unit shut down and flashed F9E1 code 26 times as she had it mark on the calender. she said unit does this on all cycles but if she cancels and drins it drains and the unit might start back up and do another cycle. tested and checked unit. was a auto test and unt filled and drined and ran as it should. will order control and drain pump to correct this issue. as soon as parts are in office will schedule.; ordrng 1 W11410063 (Control) and 1 W11497943 (Drain Pump)

We serviced a

MAYTAG DRYER

Model MEDC400VW0

Near Millsboro, Delaware 19966

Frederick R.

Job Details: 12/04/2023

"CX complaint is dryer not always running. Inspected and found that the door switch was broken. Quoted CX $280.55 for cost of repair and he agreed. Replaced switch from VS. After repair I tested and the dryer is now working properly. Job is complete; ordrng 1 WP3406107 (switch-dor FRVS), used 1 WP3406107 (SWITCH FRVS) from stock"

We serviced a

MAYTAG REFRIGERATOR

Model MRT711SMFZ02

Near York, Pennsylvania 17406

Sal R.

Job Details: 12/04/2023

I was able to ccess and replace teh valve and the icemaker. I then jumped unit and found it tofill woth out issues. Unit test good.

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Red Lion, Pennsylvania 17356

Drew B.

Job Details: 12/04/2023

replaced all parts and ran through and no issues. unit checks good.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Harrisburg, Pennsylvania 17111

Cody H.

Job Details: 12/04/2023

"CX complains unit does not turn on. Unit is recieving 245.7vAC to terminal block. Found piece of plastic to be binding up push to start button causing it to not engauge entirely. Was able to clear debris and restore function to unit. Unit now works as designed, no further work needed. CX HAS NO EMAIL."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Townsend, Delaware 19734

Michael E.

Job Details: 12/04/2023

"CX complaint: no ice. Tested and verified complaint. When i harvested IM, it also filled at same time. It did harvest and fill. Ordering control. Cannot reschedule due to only few left on system.; ordrng 1 W11566891 (control)"

We serviced a

MAYTAG WASHER

Model MVWB835DW

Near Mechanicsville, Virginia 23111

Joseph D.

Job Details: 12/04/2023

customer complaint of you to making noise while running confirmed complaint found loose rotor on bottom of unit Titan rotor and applied loctite you did not working properly

We serviced a

WHIRLPOOL FREEZER

Model WRS325SDHZ

Near Virginia Beach, Virginia 23456

Branden R.

Job Details: 12/04/2023

came out and replace parts on unit . tested and unit is now running as designed .

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Locust Grove, Virginia 22508

Tanner B.

Job Details: 12/04/2023

"cx concern intially was a noise , a squeeking noise.. Now it doesnt turn on, found l1 wire burned up on the harness of unit .. unit needs wire kit, hardware kit and terminal block. returning rollers and idler for noise.. scheduled with office; ordrng 1 279393 (nut kit) and 1 279318 (harness kit) and 1 WP3397659 (terminal)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB09

Near Charlotte Hall, Maryland 20622

David J.

Job Details: 12/04/2023

Arrived today to install both freezer and refrigerator door after previous visit. Once arrived removed doors to inspect freezer door was good so I replaced freezer door and using heat to form gasket to make good seal on cabinet. Removed refrigerator door and found that the mold on the inside of the door had a lot of wrinkles on itshowed customer and asked customer if she would like me to install it and she stated no that she wants me to re-order door. Re-ordering door for return visit. Customer will give us a call once door arrives.; ordrng 1 Lw10668874 (Rc door black(reorder))

We serviced a

WHIRLPOOL RANGE

Model WCC31430AW03

Near Waldorf, Maryland 20603

Leon

Job Details: 12/04/2023

"The client's complaint was indication light not illuminating. Confirm the issue seeing that the light is cutting on. But very Dim and what's I add a new burner on. It starts to cut off Also seeing that each burner takes about twenty seconds to get to the right heat when it's on high What and check the electrical box underneath the stove and seen that the client had the oven and the range Daisy chain togetest it voltage going in too the range and I only got a 120 v. And when it was under load, it dropped to 110v Client said he will run a new 240 v for range"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE404DSS0

Near Brandywine, Maryland 20613

Leon

Job Details: 12/04/2023

Client's complaint Is The door just falls to the ground when opening it confirm issue. Seeing that the left side door cable was cut in the Spring was stretched to capacity. Ordering think new door cable spring and hinge ; ordrng 1 8194001 (Door cable) and 1 WP8270020 (Spring) and 1 W11612302 (Left side hinge)

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Newport News, Virginia 23607

Carl A.

Job Details: 12/04/2023

"cx complaint of unit banging cabinet ,checked unit to find the following error codes F0E9,checked unit to find that there is play in the gear case as tech could pull on washplate ordering parts as needed; ordrng 1 W10752283 (Washplate) and 1 W10752187 (screw) and 1 W10721967 (Drive Clutch Kit) and 1 W11239857 (belt)"

We serviced a

WHIRLPOOL FREEZER

Model MSD2572VEW00

Near Red Lion, Pennsylvania 17356

Drew B.

Job Details: 12/04/2023

arrived and checked the connections foudn pins of the compressor werent not fully seated into the start device. i found the compressor was the faulty issue.. i replaced and pulled down and filled no issues and frost pattern occured... pics in sd mobile and checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Pasadena, Maryland 21122

Dustin F.

Job Details: 12/04/2023

"Replaced all parts ordered and Leveled unitput unit into diag mode. ran test 57, unit cleared with 01Ran test 56, confirmed no im fault codesran test 45 confirmed im fills good.unit working as designed"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS2

Near Pylesville, Maryland 21132

Bernard M.

Job Details: 12/04/2023

"Cx complaint unit doesn't dry dishes. Entered diag and found error code F10E2 vent motor fault. Ran test cycle and found the heating element come on but the vent doesn't open to release the exhaust. Condensation builds up inside and causes dishes not to dry. Ordering vent motor and deflector, once available contact cx to reschedule; ordrng 1 W11649995 (air vent) and 1 W11545290 (deflector)"

We serviced a

WHIRLPOOL OVEN

Model WFE540H0AS0

Near Landisburg, Pennsylvania 17040

Fred G.

Job Details: 12/04/2023

"i was able to access unit and replace the control, main harness, and bake element as per previous tech. unit now checks good."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Hummelstown, Pennsylvania 17036

Cody H.

Job Details: 12/04/2023

"CX complains unit light does not work. Found unit display also is not comming on. Found unit control has shorted triac, was able to replace control and bulb with pre i.d parts. tested unit and unit now works as designed. No further work needed. CX EMAIL CONFIRMED."

We serviced a

JENNAIR MICROWAVE

Model JMW2330WS00

Near Crozet, Virginia 22932

Eric F.

Job Details: 12/04/2023

"Confirmed cx complaint unit not heating properly. Cx states that unit will heat sometimes, other times will not. Tested unit, found magnetron failing, working intermittently. Ordering magnetron, cx paid in full.; ordrng 1 W11346197 (magnetron)"

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Lewes, Delaware 19958

Frederick R.

Job Details: 12/04/2023

CX complaint is fames too high. Inspected and verified LP conversion. Adjusted flames down for CX. Unit is now working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW10

Near Newark, Delaware 19713

Taylor F.

Job Details: 12/04/2023

Cx complaint is unit leaking. On arrival IM was turned on but saw no signs of water anywhere around unit or water lines or valve. Cycled IM and found the factory crimp connection where the water line attaches to the fill tube to be defective. This caused a few dripps to leak every time the IM was cycled. Reordering IM repair kit to resolve issue. Cannot reschedule at this time.; ordrng 1 W11517113 (IM kit)

We serviced a

WHIRLPOOL DRYER

Model WGD4850HW0

Near East York, Pennsylvania 17402

Sal R.

Job Details: 12/04/2023

CX complaint was that the unit is intermitantly drying . I found that venting was crimped and not allowing moisture out. I was able to pull the unit out and reformed te vent hosing. I found then unit to have good air flow. Unit test good. I also advised CX to have the venting addressed by a licensed vent cleaning company.

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Newport News, Virginia 23601

Carl A.

Job Details: 12/04/2023

repalced lid switch tested and calibrated unit works as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ00

Near Palmyra, Pennsylvania 17078

Cody H.

Job Details: 12/04/2023

"cx complains unit sometimes does dont dispense water, cx also complains unit water filter is stuck in housing. Unit will need filter housing replaced for repair. Ordering filter housing to be used on return. CX EMAIL CONFIRMED.; ordrng 1 W11162042 (filter housing)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Fairfield, Pennsylvania 17320

Andrew S.

Job Details: 12/04/2023

Per previous tech I was able to access and replace the heating element and control. I then tested the unit and found that it is now functioning as intended. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near East York, Pennsylvania 17402

Drew B.

Job Details: 12/04/2023

replaced seal and tested through cycle and checks good.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near York, Pennsylvania 17403

Drew B.

Job Details: 12/04/2023

cx compaint that unit is not stop spinning andf wouldnt stop and repsond to buttons pressed also when reset the unit finally was able to fine the cap was bad replaced and tested spins and agiatates still issues pressing buttons orderin paerts call to reschd in wrrnt.y; ordrng 1 W11481116 (control)

We serviced a

WHIRLPOOL WASHER

Model WFW9200SQA12

Near West Point, Virginia 23181

Justin W.

Job Details: 12/04/2023

replaced door hinge. ran test cycle unit working as designed.

We serviced a

WHIRLPOOL WASHER

Model WFW9470WL01

Near Seven Valleys, Pennsylvania 17360

Drew B.

Job Details: 12/04/2023

Cx complaiont that unit is flashing f01 ccu baord fault reset and trouble shot per tech sheet and same thing that part is W10326995 nla and cant be repaired.; ordrng 1 W10326995 (ccu baord NLA)

We serviced a

WHIRLPOOL RANGE

Model WOS51EC0HS20

Near Gettysburg, Pennsylvania 17325

Andrew S.

Job Details: 12/04/2023

Upon arrival I attempted to remove the wall oven to access the control and console. However I found that the oven was tight and unable to move. Cx removed one of the units above the oven and found that the installation is bad. The unis had spacers setting on top of each unit. The units are not on individual shelves. Cx is having the builder look at the instalation and have it accessible for us to replace the parts.; saved tckt

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Culpeper, Virginia 22701

Tanner B.

Job Details: 12/04/2023

"Cx concern the unit stopped heating, replaced the element and tested unit. needs dryer vent cleaned.. replaced door seal. job complete; ordrng 1 279838 (bt/vs), used 1 279838 (heater) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Chantilly, Virginia 20152

Daniel J.

Job Details: 12/04/2023

fridge taking 11 seconds to despense water for one cup adjusted pressure still 11 secs even with less pressure or more pressure sugguesting inlet valve 4 in stock tested at inlet no change when paddle is depressed noise from triple valve cusotmer stated unit has been like this sunce purchased and wants parts coverd paid service call fee by cc sugguest triple valve

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Haymarket, Virginia 20169

Daniel J.

Job Details: 12/04/2023

washer top load noise during cycle tested and confirmed found wash palte making the noise and seized sugguesting wash plate hub and chlutch gave qoute to customer would prefer to get new unit

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Toano, Virginia 23168

Justin W.

Job Details: 12/04/2023

cx complaint unit not heating. checked unit to find tco reading open. replaced and tested unit working as designed

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Williamsburg, Virginia 23185

Justin W.

Job Details: 12/04/2023

cx complaint unit not washing. checked unit to find latch loose. tightened latch connector on control and tested unit working as designed

We serviced a

JENN-AIR MICROWAVE

Model JMW3430IL03

Near Williamsburg, Virginia 23185

Justin W.

Job Details: 12/04/2023

cx complaint turntable not working. checked to find turn table turned on. unable to pull unit and replace without helper due to builtin combo. ordering motor and helper to complete job.; ordrng 1 W11325784 (microwave control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Yorktown, Virginia 23692

Carl A.

Job Details: 12/04/2023

replaced icemaker and waster vavles tested unit works as designed

We serviced a

AMANA OVEN

Model AGR4230BAB3

Near Palmyra, Virginia 22963

Kyle A.

Job Details: 12/04/2023

Found units ignitor for the oven unplugged and torn door seal. Reconnected ignitor but will need to replace the door seal.; ordrng 1 WPW10535778 (Oven seal)

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Reva, Virginia 22735

Tanner B.

Job Details: 12/04/2023

"Installed new vent and drum, tested unit. Job complete"

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Littlestown, Pennsylvania 17340

Andrew S.

Job Details: 12/04/2023

Cx complaint is that the unit is not draining all the water out of the clothes. Upon arrival I found an F0E5. I then attempted to manually run a spin cycle and found that the hub has failed. I then accessed the underside and found that the gear case has oil residue on it as well. I am ordering the gear case and related parts. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11454372 (Gear case) and 1 W11239857 (Belt) and 1 W10721967 (Splutch) and 1 W10528947 (Hub)

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Gettysburg, Pennsylvania 17325

Andrew S.

Job Details: 12/04/2023

Cx complaint is that the unit is leaving white residue on the clothing. Upon arrival I found no error codes. i then manually ran the hot and cold valve and found that the water flow is sufficient and the valves are functioning. I then started a quick wash cycle and let the unit fill. i found that the unit is filling as expected. The unit is functioning as intended. I advised cx on proper loading procedures and detergent usage. Job complete

We serviced a

WHIRLPOOL WASHER

Model WFW85HEFW0

Near Goochland, Virginia 23063

Kyle A.

Job Details: 12/04/2023

Cx complaint of f3e1 error. Did confirm and found unit had ALOT of soap build up. Rand water through washer and cleared pressure line. Advised cx on soap use and to run the clean washer setting twice to clear the soap.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Yorktown, Virginia 23692

Carl A.

Job Details: 12/04/2023

"cx complaint of unit clumping in ice chute,checked unit ot find that small amount of air passing through the ice chute door ordering parts needed for repairs; ordrng 1 W11423781 (Ice Chute)"

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Westminster, Maryland 21157

Brian R.

Job Details: 12/04/2023

cx complaint is unit dances all around during cycle. found F5E2 F0E2 code. tested and checked unit. ran a drain and spin to check drum and bearings. drum seems to have normal wobble and unit is lever. wife is not here and he doesnt do the laundry to answer to many questions. also said about a sound at times when unit is moving around. per issues and service pointer will order new damper kit for unit. as soon as parts are in office will schedule.; ordrng 1 W11094464 (Dampers Ser Pointer)

We serviced a

KITCHENAID DISHWASHER

Model KDTE104ESS3

Near Free Union, Virginia 22940

Eric F.

Job Details: 12/04/2023

"Installed gasket, tested unit, unit working as designed."

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Dundalk, Maryland 21222

Alexander D.

Job Details: 12/04/2023

"cx complaint unit leaking and not running properly. unit uninstalled and moved across room prior to arrival. noticed whole tub leaning. found top of tub caught under upper back panel causing tub ring to get chewed up. got tub unstuck. suspension tests good. no errors stored. only signs of leak i can see is splash marks all over back panel and inside bottom of cabinet. filled tub with water twice and ran agitation and pumped it all out, no leaks. think leak is from water splashin out of tub if it was run with tub stuck under back panel. floor is very uneven, wanted to get unit back in original place and run autotest. while moving unit RR foot snapped off. had enough foot left to get unit leveled. autotest ran good, besides belt screeching. ordering belt, splutch, tub ring and feet; ordrng 1 W11239857 (belt) and 1 W10721967 (splutch) and 1 W11550886 (tub ring) and 1 W11213957 (leveling feet)"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MB0

Near York, Pennsylvania 17404

Sal R.

Job Details: 12/04/2023

"Per the previouse tech, I was able ot access and replace all parts . I tehn plugged unit in and turned gas back on. I steped out front ande calibrated a combustable gas metter . I reentered the home and found a gas leak at the gas tube coming out of the top of the new regulator and the oven valve tube. I am reordering 1 reg (W11590251), gas tube (W11684515), and 1 oven valve (W11590251). Gas is turned off and unit is unplugged. Unit is still tagged-out from Columbia gas company.; ordrng 1 W11684515 (gas tube) and 1 W11590251 (oven valve) and 1 W11590292 (REG (REORDER ))"

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HB07

Near Carlisle, Pennsylvania 17013

Fred G.

Job Details: 12/04/2023

"cx complaint she was heating up a slice of stuffing and the unit cought fire inside. inspected unit and found whole inside of unit was black. cx left items inside unit so i can see them. cx was using a micro safe dishware with a microwave splash shield. cx had unit unplugged. I plugged unit in and found interior light came on and display came on. I found unit still heats, turn table still turns. I called TL, called safety, cx to call safety to get answers."

We serviced a

MAYTAG WASHER

Model MVWB965HW0

Near Norfolk, Virginia

Zachery R.

Job Details: 12/04/2023

"cx complaint loud operation, verified issue, no faults stored, cold water valve not allowing water to pass due to defective soilenoid, come to find oil leaking from bearings onto slider, tried removing spanner nut, no luck, will have to cut spanner nut in order to complete repair. ordering all parts needed to complete repair. 2 count; ordrng 1 W11025446 (panel-cntl) and 1 W11393684 (gearcase) and 1 W10734521 (slider) and 1 W11665965 (spanner nut) and 1 W11188329 (valve)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Oxford, Pennsylvania 19363

Bernard M.

Job Details: 12/04/2023

"Cx complaint the unit won't power on. When arrived found the console wouldn't light up when pressing buttons. Accessed the junction box and found the black wires from the main harness weren't tight inside the wire nuts. Shut the power off and re-tightened the nut, ensured all wires were in working order, restored power, got 120v, ran test cycle and unit came on and completed cycle. Unit checks good"

We serviced a

MAYTAG DRYER

Model MED5430MW0

Near Brogue, Pennsylvania 17309

Bernard M.

Job Details: 12/04/2023

"Cx complaint unit doesn't heat. Ran unit on normal cycle and found no heat coming through. Removed back panel and found no continuity at the thermistor. All other components checked good. Ordering thermistor, set return for 12/8, office will contact cx with time frame; ordrng 1 8577274 (thermistor)"

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Louisa, Virginia 23093

Thomas B.

Job Details: 12/04/2023

Cx complaint unit is not working properly inspected found cx didn't know how to start the unit cx service kept telling her to hit start however first time the start button is hit wakes the unit and the second time the start button is hit starts the unit. Educated cx on proper use and care tips

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Gloucester Point, Virginia 23062

Carl A.

Job Details: 12/04/2023

replaced all parts tested and calibrated unit works as designed

We serviced a

WHIRLPOOL RANGE

Model WEG745H0LZ1

Near York, Pennsylvania 17406

Sal R.

Job Details: 12/04/2023

"I attempted to replace ordered parts. I fou d that the trim/vent was ordered correctly , but wrongly packaged. I am reordering 1 trim / Vent (W11564642). I will use other ordered parts on return visit. Once the trim / vent is avalible, please have someone from the office call to set a return date.; ordrng 1 W11564642 (Trim / Vent)"

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