We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Hyattsville, MD 20785
Shawn D.
Job Details: 10/19/2022
cx complaint unit not dispensing ice. inspected unit and confirmed not dispensing ice motor moves ice bin does not. found yoke stripped. replaced yoke and tested and now dispenses ice good. unit is good
We serviced a
WHIRLPOOL DRYER
Model WET4024HW0
Near Baltimore, MD 21217
Alexander D.
Job Details: 10/19/2022
"arrived to replace timer, pts switch and door switch. dropped control panel to access timer and found timer motor not running, not getting 120v, neither is pts switch. i was already thinking issue sounds like power supply problem so rediagnosed unit before installing parts. unplugged unit and plugged it back in, pressed start and unit ran for more than 5sec like last tech experienced. found unit cuts out if i wiggle outlet. showed cx dryer cutting on and off while i was wiggling outlet, wasnt even touching power cord. advised cx to have electrician correct power supply. if cx calls back after electrician then send tech with timer, pts switch and door switch again, also see if we can come out with a power cord."
We serviced a
WHIRLPOOL MICROWAVE
Model MMV1175JZ
Near Virginia Beach, VA 23452
Branden R.
Job Details: 10/19/2022
came out to replace parts uninstalled and replace harnes. reinstalled and unit is running as designed .
We serviced a
WHIRLPOOL MICROWAVE
Model MMV1175JZ
Near Virginia Beach, VA 23452
Branden R.
Job Details: 10/19/2022
came out to replace parts uninstalled and replace harnes. reinstalled and unit is running as designed .
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Virginia Beach, VA 23452
Zachery R.
Job Details: 10/19/2022
"cx complaint unit creating so much moisture it is ruining cabinet directly above unit. no faults are present, called techline spoke with techline was advised unit working as designed. provided sr# to cx."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Washington, DC 20001
Samuel R.
Job Details: 10/19/2022
got cx house and cx advised unit has been serviced earlier this morning
We serviced a
AMANA DRYER
Model NED4655EW1
Near Salisbury, MD 21801
Andrew W.
Job Details: 10/19/2022
Cx complaint is dryer not working. inspected and verified complaint. found the door switch was broken. replaced door switch from pre id parts and tested unit again. unit is working as designed. job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Woodbridge, VA 22193
Robert W.
Job Details: 10/19/2022
Replaced IM and thermistor unit tested and is working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Beltsville, MD 20705
Israel R.
Job Details: 10/19/2022
"F8E1 long fill no fill, F0E5 off balance. Customer complaint unit is not spinning. I found a couple error codes and found the unit is working as designed. I notice they had two big blankets and theyh said that was the load that wont spin. The blankets are really heavy i adviced them not to wash those together and split it. Ran test cycle complete ran rinse and sping and did not get the water error. Unit is good"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Beltsville, MD 20705
Israel R.
Job Details: 10/19/2022
"F8E1 long fill no fill, F0E5 off balance. Customer complaint unit is not spinning. I found a couple error codes and found the unit is working as designed. I notice they had two big blankets and theyh said that was the load that wont spin. The blankets are really heavy i adviced them not to wash those together and split it. Ran test cycle complete ran rinse and sping and did not get the water error. Unit is good"
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Washington, DC 20001
Mitchell H.
Job Details: 10/19/2022
cx complaint unit not wokring. installed lid lock and callibrated. unit is now locking and wokring as desinged. job completd.
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Washington, DC 20001
Mitchell H.
Job Details: 10/19/2022
cx complaint unit not wokring. installed lid lock and callibrated. unit is now locking and wokring as desinged. job completd.
We serviced a
WHIRLPOOL FREEZER
Model WRT311FZDW02
Near Georgetown, DE 19947
Michael E.
Job Details: 10/19/2022
CX complaiunt: warm in RC. Tested and found 48 degrees in RC. I found a frost trail in FC from top of door to evap cover and into evap. Drip pan and vents were blocked with ice. Gasket is sealing properly. It looks like door was left cracked open for a few hrs and thjat frost blocked the drain and vents. I cleared the frost and drain is now working. Air flow is restored. Unit is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Hyattsville, MD 20785
Shawn D.
Job Details: 10/19/2022
cx complaint last tech left cx liight and said to change freezer led when it fullly goes out so tried replacing and wires pulled out. inspected unit confimred wires hanging there cabinet damage from who ever tried changing it. grabbed a new led light and used the kit and led lights up very little when door is closed and you open the door and will go out alll the way. i beleive wire is broken back farther so dug out some foam went farther than i wanted and i cant find the connector. infomred cx i cannot fix this and now doesnt want to pay for service fee. ive been here for an hour and he still doesnt wanna pay. called mark and he said to contact techline. so called techline spoke with travis said unit cant be repaired wire damage in cabinet. collected for service fee
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Charles Town, WV 25414
Ken M.
Job Details: 10/19/2022
Unit has no matching entitlement and could not put the unit in warranty. Customer referred back to Whirlpool to have entitlements corrected so unit can be worked on as a warranty repair.
We serviced a
MAYTAG WASHER
Model MVWB757JW0
Near Charlottesville, VA 22911
Kyle A.
Job Details: 10/19/2022
Cx complaint of f6e2 error. Did confirm and found corrosion shorting out two pins on board. Cleared corrosion with qtips and 80% alchohol. Unit now operates as designed.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Virginia Beach, VA 23452
Zachery R.
Job Details: 10/19/2022
"cx complaint timer is stiff, verified issue. replaced timer, tested, unit working as designed."
We serviced a
WHIRLPOOL RANGE
Model WFE710H0AS0
Near Gaithersburg, MD 20878
Julian H.
Job Details: 10/19/2022
CX complaint about not able to use burners or oven went to the back looking for a short or not enough power went to terminal block on stove and found readings L1 to N 120vac L2to N 10vac Nto ground 0vac L1to L2 60vac issue with L2 power going to stove CX Must hav an electrician to look at power incoming to stove
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HZ2
Near Martinsburg, WV 25403
Ken M.
Job Details: 10/19/2022
"Customer complaint is that the unit seems to be taking longer to cook items than expected. Ran oven temp test at 350 and the oven is averaging 340 (309, 367, 315, 370). Oven calibrated +10. Customer to monitor for further issues. If issue persists, sensor will need to be replaced(W10833885)."
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Washington, DC 20016
Roberto I.
Job Details: 10/19/2022
"CX complaint unit not turning on.Confirmed unresponsive console. Confirmed 5Vdc sent by the control board. Replaced console using pre id. Ran diag, cleared F6E3 error, ran a calibration cycle and then a test cycle. The unit worked as designed. Collected $476.67"
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Ashland, VA 23005
Jerod R.
Job Details: 10/19/2022
"all orfice were correct , gas valve was not set to lp , corrected and tested unit is now fully funcntional"
We serviced a
MAYTAG WASHER
Model MVWB765FW
Near Colonial Heights, VA 23834
Chris B.
Job Details: 10/19/2022
cx comp unit make loud noise insp unit found obstruction in washplate removed obstruction tested unit on spin and aggitate unit working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Edgewater, MD 21037
Shane B.
Job Details: 10/19/2022
installed orderd part and restored power. verified unit is set to recomended temps. unit is working as designed.
We serviced a
WHIRLPOOL UNKNOWN
Model KGSS907SSS02
Near Takoma Park, MD 20912
Shawn D.
Job Details: 10/19/2022
cx complaint unit is not working in the oven wont preheat past 220 or so. inspected unit then tested it and found bake or broil working the heaing element works. checked valve and ohms good. checked all connection and are tight. tested power to spark board and had 117v then meter leads touched and shorted. spark module is bad. replaced spark module and tested and nw bake works gas comes in and heated to 350 fine. tested broil and works. collected payment unit i good
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Mechanicsville, VA 23116
Jonathon C.
Job Details: 10/19/2022
"cx complaint, door rusting. replaced parts per prior diag. tested unit, unit working as designed. job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model MTB1948ARW
Near Silver Spring, MD 20901
Shawn D.
Job Details: 10/19/2022
"tried installing part and new one wont turn off the unit when you turn it off, moved down one more gear and wont work. tried adjusting nothing worked reinstalled old one and works fine. new part came bad but then i also noticed when you change temps in fridge section the damper door does not close it stays open bet is good something is wrong in damper and that part is no longer available. please refund cx for parts and labor"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Glen Allen, VA 23059
Jerod R.
Job Details: 10/19/2022
tested unit found unit had loose harness connection at drain pump causing unit not to drain
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Shadwell, VA 22947
Kyle A.
Job Details: 10/19/2022
Cx complaint of water going in rc from fc. Did confirm units heater not seated properly causing the drain to freeze over. Thawed drain and properly seated heater and unit is now as designed.
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Richmond, VA 23235
John P.
Job Details: 10/19/2022
CX declined service stated they have a warranty they were only supposed to owe us $30 explained to the customer they need to contact their warranty company back due to ticket being dispatch as out of warranty cod
We serviced a
MAYTAG DRYER
Model MGD6230HW1
Near Baltimore, MD 21217
Alexander D.
Job Details: 10/19/2022
"cx complaint unit not powering on, completely unresponsive. inspected unit and verified complaint. unable to enter diagnostics. unplugged unit, plugged it back in, no change. removed console and found power supply connector not fully seated on control. secured connection and tested. unit powers on, runs and heats. unit is now working properly. cx paid 120.00 service call with c/c"
We serviced a
JENN-AIR DISHWASHER
Model JDPSS244LL1
Near Fairfax, VA 22030
Demonte S.
Job Details: 10/19/2022
Installed the Tine Row Bar to the lower Rack. Unit is working as Designed.
We serviced a
AMANA RANGE
Model ACR4303MFS7
Near Charles City, VA 23030
Chris B.
Job Details: 10/19/2022
cx comp unit will not to temp insp un it found wire not seated on terminal block seated wire tested unit working as desighned
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Arlington, VA 22201
Christian C.
Job Details: 10/19/2022
Installed motor and sump assembly. Tested unit no errors and no leaks. Ran through service diag and no issues. Unit is working as designed.
We serviced a
JENN-AIR REFRIGERATOR
Model JS42SSDUDE01
Near Rockville, MD 20852
Julian H.
Job Details: 10/19/2022
CX complaint about lights not coming on replaced all leds per svc pointer w11606409 used preids scode S84638 covers p&L
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Midlothian, VA 23113
John P.
Job Details: 10/19/2022
CX complaint unit making loud noise found liquid line off of compressor vibrating on condenser line adjusted line placement and installed foam spacer tested working as design
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near Silver Spring, MD 20905
Israel R.
Job Details: 10/19/2022
"Installed new control, ui and fan and fan error or any other error did not return. Unit is back to normal operations."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC95EC0AS00
Near Silver Spring, MD 20906
Israel R.
Job Details: 10/19/2022
Customer complaint unit arms broke on the unit. I found the unit arm switch is cracked and not moving the the bar to activate the switches. The customer had the bar replace the bar and tested. Unit is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Virginia Beach, VA 23455
Zachery R.
Job Details: 10/19/2022
"cx complaint unit not cooling, no ice, and door alarm sounds every so often. checked unit, fc at 25 degrees, rc at 47 degrees. heater is good, come to find defective control and defective deli board. quoted cx, cx unsure for repair atm, advised ticket is open for 30 days. service call $120, labor $210, shipping $15.00, deli board $263.50, control 198.68."
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGK00
Near Virginia Beach, VA 23455
Austin D.
Job Details: 10/19/2022
came out to replace the door. disassembled the unit as needed. replaced the door and tested operation. unit is good to go. cx is upset that i am not taking the old door with me. advised her that there is no room in my van and that is why we have them shipped directly here and if they have any issues to please call the office.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Bethesda, MD 20816
Roberto I.
Job Details: 10/19/2022
"Replaced parts, unit tested ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM04
Near Richmond, VA 23223
Chris B.
Job Details: 10/19/2022
repaired cabinet unit sealed and working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Henrico, VA 23231
Chris B.
Job Details: 10/19/2022
cx comp unit will not make ice inspected unit found 120v at valve and valve not working unit will need valve W10865826 collected 120 sc cx could not provide pop
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Dumfries, VA 22025
Robert W.
Job Details: 10/19/2022
CX complaint is the door isnt sealong. Inspected unit and found the RC door not sealing properly sealed door and unit is working properly.
We serviced a
MAYTAG WASHER
Model MHW5630HC0
Near Aldie, VA 20105
Daniel J.
Job Details: 10/19/2022
water leaking from washer when in use drain pan full of standing water removed washer front panel with door found large amount of holes in bellow checked hose connections nothing loose repalced bellow used shop vac to remove as much water as possible ran quick wash checked for leaks none present water damge to kitchen ceiling
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT312CZJB00
Near Washington, DC 20008
Mitchell H.
Job Details: 10/19/2022
cx complaint unit not cooling. go to unit. pulled leaking evap out and installed new one. installed new compressor and went to vaccume unit down and found no power in whole apartment. informed owner and he tried to get it back on but was not able to in time. so i filled unit and informed cx unit should be okay and whenever he gets power back to monitor it and mkae sure its cooling. otherwise i could not do anything welse. job completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near Bethesda, MD 20816
Roberto I.
Job Details: 10/19/2022
"Replaced parts, both dispensers tested ok"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Midlothian, VA 23112
John P.
Job Details: 10/19/2022
"Tested unit was unable to duplicate noise, removed rotor saw no signs of rubbing ran unit for 30 minutes was unable to duplicate noise verified roter not hitting drain pan unit currently working as designed advice CX to video next time it happens since it doesn't happen all the time."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Kents Store, VA 23084
Kyle A.
Job Details: 10/19/2022
Installed parts and raised fc temp 3 degress. Unit icemaker cycles as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM02
Near Crozet, VA 22932
Kyle A.
Job Details: 10/19/2022
Evacuated 134 and cut out evap only to find the back wall liner is melted through. Called techline and they have deemed unit unrepairable.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM02
Near Crozet, VA 22932
Kyle A.
Job Details: 10/19/2022
Evacuated 134 and cut out evap only to find the back wall liner is melted through. Called techline and they have deemed unit unrepairable.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Darlington, MD 21034
Neil H.
Job Details: 10/19/2022
spoke with tech line about all the service visits and the issues of the u.i. hanging off when delivered and the top panel in the rc tech line showed no calls reported from jarvis and only seen the parts replaced led driver and the hinges and cams told to tell cx's to call customer care for replacement of unit
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Darlington, MD 21034
Neil H.
Job Details: 10/19/2022
spoke with tech line about all the service visits and the issues of the u.i. hanging off when delivered and the top panel in the rc tech line showed no calls reported from jarvis and only seen the parts replaced led driver and the hinges and cams told to tell cx's to call customer care for replacement of unit
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Waldorf, MD 20603
Robert A.
Job Details: 10/19/2022
Cx complaint that the unit is not making ice. I inspected the unit and confirmed the complaint. I attempted a harvest cycle and the IM did not respond at all. The IM switch is in the 'on' position. I replaced the IM and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Waldorf, MD 20603
Robert A.
Job Details: 10/19/2022
Cx complaint that the unit is not making ice. I inspected the unit and confirmed the complaint. I attempted a harvest cycle and the IM did not respond at all. The IM switch is in the 'on' position. I replaced the IM and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS02
Near Arlington, VA 22207
Carl R.
Job Details: 10/19/2022
"Cx complaint is, Display control problem.Microwave display panel a number is fading. Removed power from unit and removed cover and original console and control parts. Installed new controller parts and console. Unit working properly."
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS02
Near Arlington, VA 22207
Carl R.
Job Details: 10/19/2022
"Cx complaint is, Display control problem.Microwave display panel a number is fading. Removed power from unit and removed cover and original console and control parts. Installed new controller parts and console. Unit working properly."
We serviced a
MAYTAG WASHER
Model MVWB865GC0
Near Ruckersville, VA 22968
Kyle A.
Job Details: 10/19/2022
Cx complaint of unit not completing cycle. Did confirm hot valve read open. Replaced valve and tested unit and unit is now as designed.
We serviced a
MAYTAG WASHER
Model MVWB865GC0
Near Ruckersville, VA 22968
Kyle A.
Job Details: 10/19/2022
Cx complaint of unit not completing cycle. Did confirm hot valve read open. Replaced valve and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT910SAYM1
Near Herndon, VA 20170
Jason A.
Job Details: 10/19/2022
"CX complaint DW not getting water. Found unit fils to correct war leven. Wash motor maes noisey, CX declined further repair"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT910SAYM1
Near Herndon, VA 20170
Jason A.
Job Details: 10/19/2022
"CX complaint DW not getting water. Found unit fils to correct war leven. Wash motor maes noisey, CX declined further repair"
We serviced a
WHIRLPOOL OVEN
Model WFG374LVS1
Near Fairfax, VA 22033
Richard B.
Job Details: 10/19/2022
"CX complant. Oven dosent start , Prior diagnosis found unit needs bake igniter. Installed bake igniter and tested unit severl times with CX . Unit working as designed. Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFS25EWMS10
Near Richmond, VA 23233
Jerod R.
Job Details: 10/19/2022
replaced valve and thawed out res. unit is now fully functional
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Ellicott City, MD 21043
Dustin F.
Job Details: 10/19/2022
"CX complaint: RC freezing up and not cooling.Replaced Evap Fan Harnass per previous tech, put unit into test 3 to test evap fan, then tested all thermistors and did test 4 compressor and evap test to confirm cool air being moved. unit is working as intended."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC604FSS00
Near Fairfax, VA 22030
Demonte S.
Job Details: 10/19/2022
Inspected the unit. Found that the cx has two complaints on the unit. Cx is saying when Dispensing Water it only Dispense for 2 seconds then stop / Water was leaking behind the unit. Found that the Hinge Cover is broken. Per Whirlpool to replace the Hinge Cover & Door Reed. Called Whirlpool. Per Whirlpool Techline this isn't a Seal System issue. Checked the Refrigerator Temperatures. Refrigerator is reading 37.5 Degrees. Freezer is reading 1.1 Degrees. Per whirlpool this issue about the pipes freezing in the rear of the unit can be caused by a Defrost issue or high moisture in the cx house. I was told to put Perma Gum on the 5/16 line to the Compressor line at the cabinet. ( Was instructed to take it off of the Coupler on the Compressor.) If the cx calls back order the Hinge = W11199487 & Door Switch = W11221357. If the cx calls back order these parts.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Arlington, VA 22203
Christian C.
Job Details: 10/19/2022
Installed heating element. Tested unit no errors and no leaks.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKW0
Near Reston, VA 20191
Jason A.
Job Details: 10/19/2022
Replaced DW htr element per TSP W11540964 & S17304. Ran test wash before pushing DW back into cabinet. Start NORMAL cycle. Unit is advancing. NO LEAKS > JJ
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Glen Allen, VA 23060
Jonathon C.
Job Details: 10/19/2022
"cx complaint, clunking during operation. tested unit, cx pointed out sound during spin cycle. found hoses banging against the wall. adjusted hoses. tested unit, unit working as designed. job is complete."
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Oakton, VA 22124
Demonte S.
Job Details: 10/19/2022
"Installed the Gearcase, Splutch, Agitator & Rotor. Tested the unit. No Leaks. Unit is working as Designed."
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW3
Near Windsor, VA 23487
Anthony D.
Job Details: 10/19/2022
cx complaint iof long wash time checked unit found severe damage to unit from install that cx did not see due to installer from lowes being rude and telling cx they could not be in the room while he installed it and then left without notifying the cx advised cx to take this up with lowes and to call whirlpool customer service to try and get new washer before attempting to install parts on badly damaged unit cx agreed and said they would try to get replaced before attempting to fix
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW3
Near Windsor, VA 23487
Anthony D.
Job Details: 10/19/2022
cx complaint iof long wash time checked unit found severe damage to unit from install that cx did not see due to installer from lowes being rude and telling cx they could not be in the room while he installed it and then left without notifying the cx advised cx to take this up with lowes and to call whirlpool customer service to try and get new washer before attempting to install parts on badly damaged unit cx agreed and said they would try to get replaced before attempting to fix
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Alexandria, VA 22309
Lloyd B.
Job Details: 10/19/2022
Cx complained the oven did not run. Inspected the unit and found the motor does not run. The house is disgusting and I refuse to lay on his floor and touch anything in the home.
We serviced a
WHIRLPOOL ICE MAKER
Model KUIX335HBL00
Near McLean, VA 22101
Carl R.
Job Details: 10/19/2022
"Cx complaint is, IM makes screeching noise. Looked at unit. It was unplugged talked with cx and he turned unit back on. No noise was heard. Informed unit that he needs to allow the unit to run, record sound then call back. No parts needed at this time."
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Aldie, VA 20105
Daniel J.
Job Details: 10/19/2022
heater project s17304 removed old gold heating element installed silver capped element ran diag checked for leaks none present reinstalled unit
We serviced a
MAYTAG REFRIGERATOR
Model MSF25D2EAB00
Near Fort Washington, MD 20744
David J.
Job Details: 10/19/2022
CX complaint water filter is stuck in housing. Arrive to unit and found issue. Removed water filter and found that black cap for end of filter is broken. Customer is going to purchase their own filter cap. Reinstalled filter tested to make sure unit is working properly. Unit is now working as intended. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Waldorf, MD 20602
Robert A.
Job Details: 10/19/2022
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL OVEN
Model WFC150M0JW0
Near Chesapeake, VA 23324
Austin D.
Job Details: 10/19/2022
cx showed proof of purchase but when pulling the unit out i noticed an infestation of roaches behind the unit. advised the cx about them and how it will void the warranty and no parts can be installed until it has been proeprly exterminated. i advised her if we come back and there are still any signs of bugs we unfortunately will bot be able to proceed. cx agreed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM0B
Near Dumfries, VA 22026
Robert W.
Job Details: 10/19/2022
Replaced chute cleared ice and added adhesive unit tested and is working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Gainesville, VA 20155
Daniel J.
Job Details: 10/19/2022
installed parts per notes steamed out ice build up on last vist no ice reformed on this vist
We serviced a
WHIRLPOOL FREEZER
Model WRF757SDHZ02
Near North Potomac, MD 20878
Justin S.
Job Details: 10/19/2022
cx says the unit was making noise like the door was open when the door was closed. says the lights were not coming on when they opened the door until after a few minutes. the unit has not had a problem for 3 days though. the unit is turning all the lights on when i open the doors now and the lights go off with the door switches activated. left the door open to get the door alarm to sound and the unit is activating the door alarm speaker. no frost build up on back wall and cx says the unit has been cooling good. ran test 3 and can feel air flow. test 36 has good air flow. test 56 has no errors. test 38 the unit is heating in defrost. cannot recreate problem. reset power to the unit and the unit is now good
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HZ
Near Gaithersburg, MD 20878
Julian H.
Job Details: 10/19/2022
CX complaint about rf burner always going on high not matter temp selected confirmed issue found a problem with rf switch ot controlling temp replaced from preid & working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Virginia Beach, VA 23456
Branden R.
Job Details: 10/19/2022
"came out for repair , replace all parts needed for repair , tested unit and all major componets are running as designed ."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near McLean, VA 22101
Carl R.
Job Details: 10/19/2022
"Cx complaint is, not pumping water or starting. Pulled unit from underneath counter top and removed lower rack and spray arm and door panel. Removed harness and pulled sump from underneath dishwasher with harness. Installed new harness with sump. Installed door panel. Put unit back underneath counter top andbran unit on test cycle. Unit ran properly. Unit working properly."
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Hampton, VA 23669
Carl A.
Job Details: 10/19/2022
"cx complaint of tub not turning,checked unit to find belt had come off of pulleys, reseated belt on puleeys and also the cx ask to have door revers,revse door tested unit works as designed"
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Reston, VA 20191
Jason A.
Job Details: 10/19/2022
CX complaint WASHEF does nof draub . Drain pump has good resistance & 120VAC. Cleared filter & blockage.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Alexandria, VA 22309
Lloyd B.
Job Details: 10/19/2022
Cx complained of weird temps. Installed new control and set to factory settings. Job complete
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Alexandria, VA 22307
Lloyd B.
Job Details: 10/19/2022
"Cx complained the units door did not close. Inspected the unit and found that with the racks out, the door closed. Put the racks back in and tested and the door closed. Something was impeding. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC36QMS03
Near Norfolk, VA 23518
Zachery R.
Job Details: 10/19/2022
"cx complaint unit beeps, checked unit. unit beeps then compressor turns off as well as evap fan and UI. ran diags, unit beeps during step 3 evap fan motor, does not beep during any other step. fc at -3 degrees, rc at 39 degrees, control has constant 122vac, travis was advised to replace control, control NLA, advised cx to contact kitchen aid with sr#. advised ticket open for 30 days. cx paid in full."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near Hampstead, MD 21074
Brian R.
Job Details: 10/19/2022
came out and replaced arm. had to bail out 2 buckets of ice and clean unit out as unit just kept making ice. unit now checks. job complete.
We serviced a
WHIRLPOOL FREEZER
Model WRF560SEHZ
Near Falls Church, VA 22046
Carl R.
Job Details: 10/19/2022
"Cx complaint is, The on/off wire lever on the ice maker has come off, and needs to be reattached and/or replaced. Removed freezer door and reinstalled bail arm. Unit working properly. No parts needed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Alexandria, VA 22302
Christian C.
Job Details: 10/19/2022
Cx complaint unit is not washing. Inspected unit no errors. Ran through diag. Unit filled but when supposed to wash no noise. Unit drained at the end. Installed sump assembly. Tested unit. No errors. Motor came on. No issues. Unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Brandywine, MD 20613
David J.
Job Details: 10/19/2022
Cx complaint door does not stay sealed. Inspected unit and found gasket defective. Removed and replaced gasket as stated by previous tech. Used heat to form gaskets and made sure seals were good. Unit is now working as intended. JOB COMPLETE
We serviced a
WHIRLPOOL OVEN
Model WFE505W0JS
Near Goochland, VA 23063
Jerod R.
Job Details: 10/19/2022
replaced ordered pats and tested unit is now fully functional
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Alexandria, VA 22308
Lloyd B.
Job Details: 10/19/2022
"Cx complained the unit did not wash. Cx's husband pulled it out slightly prior. Installed new motor and tested and it now fills, washes and drains. Job complete"
We serviced a
KITCHENAID OVEN
Model KODE500ESS05
Near Alexandria, VA 22309
Lloyd B.
Job Details: 10/19/2022
"Cx complained the unit did not heat correctly, neither oven. Inspected the unit and with a thermocouple thermometer, let the unit cycle 4 times and divide by 4 to get an average of 375 degrees for the top oven and an average of 376 degrees, both ovens tested with only 1 rack in, thermocouple in foil in the middle, see pics. Explained all to tech support and they documented. "
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Forest Hill, MD 21050
Neil H.
Job Details: 10/19/2022
cx complaint unit not advancing through cycle replaced gearcase rotor and stator clutch unit checked good.
We serviced a
MAYTAG MICROWAVE
Model MMV4207JZ00
Near Springfield, VA 22153
Lloyd B.
Job Details: 10/19/2022
Cx complained the unit did not power on. Inspected the unit and found the fuse was open. Installed new fuse and closed the door and it did not pop. Ran some water for 45 seconds and it heats as designed. Job complete
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Goochland, VA 23063
Jerod R.
Job Details: 10/19/2022
"testedn unit ,unable to duplicate issue"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDB04
Near Silver Spring, MD 20904
Shawn D.
Job Details: 10/19/2022
replaced compressor drier coupler then vacumed unit down and held for 10 minutes then filled to 1.69 oz and is building presssure slowly im at 18 inch vacume and i hear the freon flowing through evaporator. told cx give it 24hours to cool and if it does not to call us back.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Waldorf, MD 20602
Robert A.
Job Details: 10/19/2022
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Springfield, VA 22151
Carl R.
Job Details: 10/19/2022
"Cx complaint is, Grinding or Rubbing Noise - Top Load Washer. Unplugged unit and tilted unit back to gain access to cam , belt. and actuator. Removed cover, and cam, belt, and actuator. Installed new can, belt and actuator and cover ran a rinse spin for testing and a drain spin. No abnormal sounds. Unit working properly."