Service History 677 - VIA Appliance

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near Chesapeake, VA 23322

Austin D.

Job Details: 02/23/2023

7735798284 butchcx complaint the unit is making abnormal noises. checked the unit and was unable to recreate the noise. cx had a video. looked over all the mechanical parts that were recently replaced. all were tightly secured. called techline to document and was given no recomendations at this time. other than to inform cx on loading the unit properly. called cx on vonage app to inform her since she wasnt home her husband was.

We serviced a

WHIRLPOOL DRYER

Model WED5620HW0

Near Gloucester, VA 23061

Orbie

Job Details: 02/23/2023

cx complaint unit making intermittent squealing noise. checked unit to currently have no issue present and no aparent issues as currently after running unit for over an hour opening and closing door intermittently to start and stop unit.. advised cx to call back if noise comes back.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Baltimore, MD 21206

Neil H.

Job Details: 02/23/2023

REPLACED THE I/M AND THE LH DOOR SWITCH UNIT TESTED GOOD.

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Millsboro, DE 19966

Michael E.

Job Details: 02/23/2023

Upon arrival i found out that tyhe unit is no longer at this location. No service done today. Job is complete

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC1

Near Front Royal, VA 22630

Daniel J.

Job Details: 02/23/2023

unit not draining replaced harness splioce going to drain pump and also replaced drain pump

We serviced a

WHIRLPOOL RANGE

Model WFG515S0JS2

Near Harrisburg, PA 17109

Sal R.

Job Details: 02/23/2023

"CX instruct concerns , CX is unawear of how her new gas range works. I was able edjucate CX on how her new gas range opperates. IUnit test good. Unit is with in the 1st 30 days of ownership."

We serviced a

WHIRLPOOL DRYER

Model WET4024HW0

Near Harrisburg, PA 17109

Sal R.

Job Details: 02/23/2023

"Per the previouse tech, with the assistse of a 2nd tech ,. I was able to access and replace the belt and idler. I then tested unit and unit test good."

We serviced a

MAYTAG MICROWAVE

Model MMV1175JZ0

Near York, PA 17406

Bernard M.

Job Details: 02/23/2023

Cx complaint unit doesn't heat. Accessed control and found wire connections from the harness to be loose. Connected all wires and made sure they're secure. Also checked and found proper voltage at putlet. Placed wet paper towel and ran for 1 minute. Towel heated with steam coming off. Unit heats as designed.

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Waldorf, MD 20603

Robert A.

Job Details: 02/23/2023

Cx complaint that the unit is not starting cycles. I inspected the unit to confirm the complaint. I found an error code: f2e2. I cleared the codes and checked the UI panel ribbon connector. It was a little out of position. I removed and secured the ribbon connector and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC2

Near Potomac, MD 20854

Roberto I.

Job Details: 02/23/2023

"Replaced parts, cleared error and ran atest cycle. The unit worked as designed. Collected $125"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near Chevy Chase, MD 20815

Brian F.

Job Details: 02/23/2023

"Cx states when unit tries to drain, sink next to unit fills with water. Ran drain pump with manual load test, unit is draining into drainpipe, but clog in drain pipe is causing very slow draining, tested by running sink that connects to same drain pipe, sink drained very slowly. Recommended cx call installers and/or a plumber to clear drain pipe."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near ,

Robert W.

Job Details: 02/23/2023

Replaced gearcase clutch and slider unit calibrated and tested and is working properly.

We serviced a

WHIRLPOOL WASHER

Model WTW6120HC2

Near Stafford, VA 22554

Tanner B.

Job Details: 02/23/2023

Installed new harness and resar leveling legs . tested unit. Job complete .

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDW03

Near Millsboro, DE 19966

Michael E.

Job Details: 02/23/2023

Replaced the IM kit as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPS01

Near Norfolk, VA 23505

Justin W.

Job Details: 02/23/2023

replaced recirculation pump. tested unit working as designed

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Norfolk, VA 23505

Justin W.

Job Details: 02/23/2023

cx complaint unit not functioning and wont unlock. checked unit to find error codes f8e6 and f9e1. removed water from unit to unlock lid. had cx remove wet clothes. removed drain pump to find 2 ssmall allen wrenches holding impellor in place. removed and reinstalled drain pump. tested unit working as designed

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Stafford, VA 22554

Tanner B.

Job Details: 02/23/2023

"Installed new control and outer door panel. tested unit in diag , no errors .. Job complete"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ3

Near Harrisburg, PA 17111

Cody H.

Job Details: 02/23/2023

"CX complains unit left front burner either doesnt light at all or is full power, no in between, Found element to be in good condition but not recieving voltage from inf. switch, Found inf switch to be recieving 240v ac but nothing coming out of switch. Replaced inf switch and tested unit, unit is now working as designed, no further work needed."

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Harrisburg, PA 17111

Cody H.

Job Details: 02/23/2023

"Was able to assist SL, see SL notes for details."

We serviced a

WHIRLPOOL DRYER

Model WET4024HW0

Near Harrisburg, PA 17109

Cody H.

Job Details: 02/23/2023

Was able to assist SL See his notes for details.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW01

Near Leesburg, VA 20176

Ricky E.

Job Details: 02/22/2023

"installed part, unit cks ok.."

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Alexandria, VA 22315

Lloyd B.

Job Details: 02/22/2023

"Cx complained the unit would not start. Inspected the unit and found it would hum 3 times, before just going to drain. Bad capacitor. Installed new capacitor and tested and it now fills, washes and drains. Job complete; ordrng 1 W11395618 (capacitor), used 1 W11395618 (capacitor) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED95HEDW0

Near Ashburn, VA 20147

Ricky E.

Job Details: 02/22/2023

"unit at the time of service wouldnt make the sound that the customer said it was making... tried loads in the unit, but fnd no issues... the customer will call back when needed.. the customer will take video and document whet load was in the unit when the sound was made..."

We serviced a

KITCHENAID COOKTOP

Model KCGS556ESS02

Near Murrells Inlet, SC 29576

Paul F.

Job Details: 02/22/2023

Installed new valve but that did not fix the unit. We have run into this issue alot not and what fixes it is usually the spark module and switch harness. NTO parts.; ordrng 1 WPW10475149 (spark module) and 1 W11561449 (switch harness)

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Chesapeake, VA 23322

Zachery R.

Job Details: 02/22/2023

"replaced parts, calibrated and tested, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Williamsburg, VA 23188

Lucas R.

Job Details: 02/22/2023

"cx complaint unit not filling, checked unit found open cold solenoid, replaced valve, calibrated, tested, unit working as designed.; ordrng 1 W11210463 (valve lr/vs), used 1 W11210463 (valve lr/vs) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Gordonsville, VA 22942

Thomas B.

Job Details: 02/22/2023

Removed and replaced the water valve assy tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Hughesville, MD 20637

Shawn D.

Job Details: 02/22/2023

"arrived to find new compressor is outside on the tech so brought compressor inside to find it upside down in box 1 plug missing and no oil in the compressor. cx said unit never worked from day 1. opened system and was low so added coupler to compressor then vacumed unit down and replaced the clip for thermister and control then filled to unit to recomended and styarted cooling good. told cx to give it 24 hours to see if unit works and if it doesnt we need to reorder compressor. unit is good; ordrng 1 w10913906 (coupler SD V/S), used 1 w10913906 (coupler SD V/S) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ

Near Gordonsville, VA 22942

Thomas B.

Job Details: 02/22/2023

Found the compressor unplugged reseated connection tested for proper use unit now functions Normally

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD708MSS00

Near Washington, DC 20011

Samuel R.

Job Details: 02/22/2023

replaced ice maker and tested ice maker.now working properly.checked top panel and panel dented will need to reorder.W10873128 special order; ordrng 1 W10873128 (top panel)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Taneytown, MD 21787

Bernard M.

Job Details: 02/22/2023

"Replaced damper, restored power and it opened allowing air to enter. Informed cx to allow 24hrs before placing items in RC. Unit checks good"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Catonsville, MD 21228

Robert L.

Job Details: 02/22/2023

"installed humidity sensor per previous, unit instantly error on popcorn f4e4, called tech line(forgot to get SR#), ohmed sensor from control 14.5k within range, they said replace control, ordering control; ordrng 1 W11342846 (main control)"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EFS04

Near Chesapeake, VA 23323

Zachery R.

Job Details: 02/22/2023

"cx complaint ice box fan making noise, checked unit, no ice build up atm, ran all fans, all fans are good, set unit to 8 hour defrost, documented on service matters app, provided sr# to cx."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Arlington, VA 22207

David J.

Job Details: 02/22/2023

CX complaint unit is leaking water underneath of unit. This unit is at an appliance store that has no way of testing the unit. Inspected unit the best I could and found that tub has damage at the back right corner you can see were there is an old waterline leaking from where the tub damage is pulled back of motor off and water poured out of the motor unit is going to need a new tub and sump and motor to properly repair. Explain to customer if I have no way of testing after we repair I cannot guarantee the repair. Customer said there is a hose Spicket outside that he will make sure to have a hose to test once repair is done. Customer will give us a call. Once tub arrives.; ordrng 1 W11409866 (Tub) and 1 W11416362 (Pump / motor)

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Leesburg, VA 20175

Ricky E.

Job Details: 02/22/2023

"installed parts, unit cks ok.."

We serviced a

WHIRLPOOL WASHER

Model LLR6144BW0

Near Georgetown, SC 29440

Jason T.

Job Details: 02/22/2023

"Installed agitator and cap, lid hinge screws are seized, unable to remove to install the lid. Advised cx parts will direct ship to his house, contact VIA dispatch to schedule a return visit once parts are received, cx agreed.; ordrng 4 WPW10119828 (screw)s and 2 WP21097 (pad)s and 1 WP54584 (hinge) and 1 WP54583 (hinge)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Aldie, VA 20105

Daniel J.

Job Details: 02/22/2023

replaced tub seal again and bottom door seal customer loaded up dishwasher and started cycle ran for about 40 mins no leaks present

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Mechanicsburg, PA 17050

Andrew S.

Job Details: 02/22/2023

Cx complaint is that the unit is leaking. Upon arrival I found that the unit leveling legs have failed and the cabinet is sitting directly on the floor. I found that the outer tub is seperated at the drain pump. I am ordering the outer tub and levleling legs and drain pump. Cx will inspect and inform the office when the tub arrives.; ordrng 1 W11219115 (Outer tub) and 4 W11213957 (Leveling legs)s and 1 W11399437 (Drain Pump)

We serviced a

AMANA WASHER

Model NTW4516FW

Near Norfolk, VA 23502

Austin D.

Job Details: 02/22/2023

cannot locate the unit in the store. was able to find 3 of 4. this was is nowhere to be found. i checked down each bay and all sections of the back area. will need to relocate before rescheduling.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAM04

Near Washington, DC 20007

Samuel R.

Job Details: 02/22/2023

cx complaint unit is not making ice or any water is coming out.inspected unit and could confirm.removed filter and tested unit.got good water flow with out filter.unit will need a new filter head W10862460 8 tribles; ordrng 1 W10862460 (filter housing)

We serviced a

WHIRLPOOL WASHER

Model WTW4850HW2

Near Suffolk, VA 23434

Zachery R.

Job Details: 02/22/2023

"replaced all parts, calibrated and tested, unit working as designed."

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW04

Near Gordonsville, VA 22942

Thomas B.

Job Details: 02/22/2023

Unable to locate Unit RTM states she will look into it 1st Attempt; saved tckt

We serviced a

MAYTAG WASHER

Model Mvwb835dw3

Near Annandale, VA 22003

Richard B.

Job Details: 02/22/2023

"CX complant. Washer dosent work. Prior diagnosis found unit needs a lid assembly. Installed lid and tested unit. By running a cycle. Working as designed. Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Centreville, VA 20120

Demonte S.

Job Details: 02/22/2023

Inspected the unit. Found that the cx is saying that the Refrigerator isn't making Ice. Ran Service Diagnostics on the unit. Ran Service Test 15 - Ice Levels Sensor Test. Ice Level Sensor is switching from 02 to 01 once finger is over the Switch. Ran Service Test 36 - Ice Box Fan Motor. Ice Box Fan Motor is running. Ran Service Test 56 - Ice Maker Error Codes. I'm getting E5 = Ice Maker Thermistor isn't satisfied. Ran Service Test 57 - Ice Maker Harvest Test. Ice Maker Harvested. I then ran Service Test 45 - Ice Maker Fill Test. Ice Maker Filled. Unit will need Ice Maker. ; ordrng 1 W11579560 (Whirlpool Refrigerator Ice Maker)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Dover, PA 17315

Sal R.

Job Details: 02/22/2023

"I was able to access and replace both parts,. Unit test good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI6SDRXXY07

Near Suffolk, VA 23434

Zachery R.

Job Details: 02/22/2023

"replaced evap fan motor and blade, tested, unit has proper voltage supplied, advised cx to monitor unit for 24-48 hours before loading with product. while packing up cx pointed out defective drawer rail, quoted cx, cx paid in full; ordrng 1 W10874836 (end cap)"

We serviced a

MAYTAG DRYER

Model MEDP576KW0

Near New Oxford, PA 17350

Bernard M.

Job Details: 02/22/2023

"Cx complaint unit doesn't heat. Started on normal high heat and unit didn't heat up. Accessed the heater box and found no continuity at the element. All other components checked good. Replaced element using pre-id parts, unit now heats as designed. Cx paid $345.82 for full repair"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Mount Wolf, PA 17347

Sal R.

Job Details: 02/22/2023

"CX complaint is that the unit is givinh a electrical burning smell. that the outlet/power supply is experianceing a thermal event. I powered the breaker off and advised CX to have a licensed electrican come into the home and inspect the pwer supply. I alos unplugged the unit and informed CX to not use or power unit on until a licensed electrican inspects the power supply. I contacted WP saftey team and explained my findings I informed CX that if called service is called for the same reason, a receipet form a licensed electrican will be needed before service is provided.; ordrng 1 LOOK (LOOK)"

We serviced a

WHIRLPOOL RANGE

Model KCGS556ESS02

Near Aldie, VA 20105

Daniel J.

Job Details: 02/22/2023

spoke with wife about burner was unsure she tested called husband who came home while i was working on fridge both tested and burner working

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Columbia, MD 21046

Andrew H.

Job Details: 02/22/2023

"c xcomplaint is the unit is not cooling. i checked and found leak at the discharge line. compressor is in working condiction and not over heating, i replaced the coupler, drier and high side line leak. i pulled unit into a vac and filled to 68g, unit is now working proiperly; ordrng 1 look (look) and 1 w11506635 (coupler), used 1 w11506635 (coupler AH VS) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHB0

Near Charlottesville, VA 22902

Eric F.

Job Details: 02/22/2023

"Could not confirm cx complaint unit leaking from door, unable to replicate leak. Instructed cx to run unit and call back if issue reoccurs."

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Williamsburg, VA 23188

Lucas R.

Job Details: 02/22/2023

"cx complaint water not pumping, checked unit found 7-2 wash motor failure, 120 vac to motor, motor not turning.; ordrng 1 W11460946 (pump and motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDZ01

Near Westminster, MD 21158

Justin S.

Job Details: 02/22/2023

finished adding the refrigerant. the unit is now beginning to cool down. the unit is nwo good

We serviced a

KITCHENAID OVEN

Model KSDB900ESS2

Near Chevy Chase, MD 20815

Roberto I.

Job Details: 02/22/2023

Cx complaint bake not working. Found thermal event on bake element and control board sending128V to the element. Quoted repair $566.71 with $125 labor for control board W11099784 and bake element W10779716 replacement. Cx needs mor time to make a decision. Collected $120 with check ; ordrng 1 W11099784 (main control) and 1 W10779716 (bake element)

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2089BEM00

Near Union Bridge, MD 21791

Justin S.

Job Details: 02/22/2023

replaced the harness and reset power to the unit. the unit is now good

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Silver Spring, MD 20902

Roberto I.

Job Details: 02/22/2023

Cx complaint no ice. found frozen fill tube again. Ran test 45 no fill. Ran test 19 and left heatrr on for few minutes and then the icemaker fill worked. The heater is fine and gets the power but seems like the control board is not activeting it during normal operations. ordering control board W11224256. Return visit 3/2/23; ordrng 1 W11224256 (main control)

We serviced a

MAYTAG DRYER

Model MGD7230HW0

Near Baltimore, MD 21206

Neil H.

Job Details: 02/22/2023

REPLACED THE MOTOR TESTED AND CHECKED GOOD.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHZ1

Near Lewisberry, PA 17339

Sal R.

Job Details: 02/22/2023

CX complaint is that the unit is making a grinding noise during opperation. I quoted CX for the cost of repair in the amount of $240.00 for service and labor charges. Part is covered under a 1 year warraty. CX is calling WP for P&L.; ordrng 1 LOOK (LOOK)

We serviced a

WHIRLPOOL WASHER

Model WFC7500VW2

Near Stephenson, VA 22656

Ken M.

Job Details: 02/22/2023

Customer stated that the error code came back after the last visit. Found no standing water in the unit on arrival. Started a quick wash cycle and monitored the unit. Unit is draining very slowly again. Confirm poor flow to the drain pump. Inspection of the drain hose found torn underwear blocking the intake. Obstruction removed and unit retested. Unit is working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Ellicott City, MD 21042

Robert L.

Job Details: 02/22/2023

"cx complaint just stopped coling, fans running, both compartments room temp, no frost pattern, compressor overheat and clicking of instantly, ordering compressor and fitting .........2 count sealed system; ordrng 1 W11580057 (compressor) and 1 W11504415 (fitting 28A) and 1 W11504431 (fitting 28B) and 1 W11506619 (fitting 28C) and 1 W11109499 (drier-tube) and 1 W11504433 (fitting 32A) and 1 W11504447 (fitting 32B)"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JW3

Near Hyattsville, MD 20784

Shawn D.

Job Details: 02/22/2023

replaced front left element and tested and now works good on both settings. unit is good

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Vienna, VA 22181

Richard B.

Job Details: 02/22/2023

"CX complant Fridge not cooling. Inspected unit and found fresh food evap iced over , Found drip pan is warped and cracked. Unit will need thawed out and pan replaced per service pointer Tying back evap against back wall . Quoting CX price to replace fan with thermisters and drip tray. CX owes 200 labor on return, RB; ordrng 1 W11457241 (drain pan kit 77.34) and 1 w11087438 (evap fan 126.87)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE104ESS1

Near Harrisburg, PA 17109

Cody H.

Job Details: 02/22/2023

"CX complains everytime unit goes through drying cycle unit kicks breaker. Ran unit through diagnostic cycle with amp clamp to see amp readings. during wash cycle unit is pulling 1.35 amps, during drain cycle unit is pulling .235 amps. Unit did not kick breaker in diagnostic cycle nor did it get close to max amp draw. Put unit into pro wash with heated dry to replicate what CX normally does and watched amp draws. high limit thermostat reads 0.0 ohms during normal cycle, heater element shows 11 ohms. CX claims unit would have kicked breaker by now into the cycle, was unable to replicate issue CX was having. Instructed CX that it could have something to do with breaker being shared with basement receptical, but at this time unit is working as designed"

We serviced a

WHIRLPOOL MICROWAVE

Model KOCE500ESS20

Near Sterling, VA 20164

Jason A.

Job Details: 02/22/2023

CX complaint MW+O MW light is out & door error message when using MW/ Verified complaint. Inspect MW door liner & cavity for flatness & gaps. Door doesnt hold position when partial open. Pushing in top right corner closes switch & relay & MW heats. Schedule same day as FRIDGE 661628 & MW+O 662928. CX request JJ to return > JJ; ordrng 1 W11578578 (harness interlock incl switches) and 1 W10886919 (lamp-MW) and 1 W11238401 (transformr light) and 1 W11325786 (MW Apl Mgr) and 1 W11598178 (MW door Hinge RIGHT) and 1 WPW10128850 (arm) and 2 461967825781 (shoulder screw / hinge)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model ART318FFDW10

Near Salisbury, MD 21804

Frederick R.

Job Details: 02/22/2023

Arrived at job and upon visual inspection saw black oil all inside drain pan under condenser.. Installed coupler and filled with nitrogen. Black oil started coming out of condeser. Cut drier and found black sludge oil all inside. Spoke to Robert at WPTL. Sent pics of total SS contamination via text. Unit is being submitted for in warranty non-repairable designation. Informed CX of WP's decision. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Shrewsbury, PA 17361

Bernard M.

Job Details: 02/22/2023

"Used water pressure gauge and had 75psi from supply. Contacted TL, reported findings and was told pressure is in the proper specs. TL suggested placing regulator on the supply valve side using pex tubing to reduce pressure. Cx is having licensed plumber replace the copper line feeding from valve to unit. Cx will contact office when this is done. Ordering kit and tubing, once in reschedule; ordrng 1 W10786952 (regulator kit) and 1 8212547RP (tubing)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF505ESS01

Near Scottsville, VA 24590

Eric F.

Job Details: 02/22/2023

"Called techline, techline determined that all the parts that can be replaced to affect intermittent cooling issues have been replaced, determined that unit is non repairable. Informed cx of techlines decision, gave cx reference number. Cx going to reach out to whirlpool customer support for documentation of unit condemnation. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBFN502ESS02

Near Suffolk, VA 23435

Zachery R.

Job Details: 02/22/2023

"cx complaint right door not sealing. checked unit, come to find defective stopper. lubricated stopper, door still has to be forced shut. ordering right rc door to complete repair. advised cx part could take up to 6-8 weeks and will be sent directly to their home and to inspect part; ordrng 1 W10782299 (dor-fip)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Frankford, DE 19945

Michael E.

Job Details: 02/22/2023

Replaced tun assembly as per previuous diagnosis. Could not test unit due to it being in garage with no power or water to test with. Job is complete

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Hanover, PA 17331

Bernard M.

Job Details: 02/22/2023

"Cx complaint unit won't start cycles. Entered into diag and found error code F5E4. Ran test and unit completed test without issue. Had cx add clothes and start normal cycle and the it would lock, unlock, sense then say done. Inspected underneath and found oil leaking from gear case. Referenced SP#11632927, ordering parts and 2 call count, once all are in contact cx to reschedule.; ordrng 1 W11449840 (gear case) and 1 W11283592 (motor) and 1 W11395618 (capacitor) and 1 W10721967 (clutch) and 1 W11481722 (actuator)"

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Virginia Beach, VA 23454

Carl A.

Job Details: 02/22/2023

"cx complaint of not being able to start unit ,checked unit to find that the strick on lid had fallen out, try to reseated strick on lid and glass lid sperated,replced lid from pre id tested and claibrted unit works as designed"

We serviced a

JENN-AIR OVEN

Model JJW6024HL0

Near North Bethesda, MD 20852

Roberto I.

Job Details: 02/22/2023

"VCx complaint descale cycle ran for over an hour without finishing. Cx cancelled cycle.Ran diag, found F6E4 error. Called tech line, spoke to Nate. He advised to replace UI and main control and to tell the cx to let the descale cycle run for more time iuntil it finish. Ordering control panel W11354234 and appliance manager W11353849.; ordrng 1 W11354234 (control panel) and 1 W11353849 (appliance manager)"

We serviced a

WHIRLPOOL RANGE

Model WEG515S0LZ1

Near Waynesboro, VA 22980

Danny R.

Job Details: 02/22/2023

installed part cx had plumber hook unit up do to gas pipe was used to install unit not athe gas hose nipples . unit checksok

We serviced a

WHIRLPOOL DRYER

Model WGD70HEBW0

Near Washington, DC 20015

Brian F.

Job Details: 02/22/2023

"Cx states lint trap broke when forced into filter housing facing wrong direction. Inspected unit, found lint trap ok, but filter housing is broken. Ordering filter housing, cx PIF.; ordrng 1 W10906551 (Filter housing)"

We serviced a

WHIRLPOOL WASHER

Model MVW5430MW0

Near Virginia Beach, VA 23462

Branden R.

Job Details: 02/22/2023

"cx complaint grinding or rubbing noise - top load washer checked uint and found no error codes stored to unit , tested all major componets found when in drain and spin rubbing noise happens disasembled to find cap halfway unseated allowing it to clip that holds it on to rub on housing of belt causing loud noise when spinning. seated properly and tested unit . everything now checks good and unit is running as designed"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HB5

Near Mechanicsburg, PA 17050

Andrew S.

Job Details: 02/22/2023

Cx complaint is that the control is not displaying. Upon arrival I found that the burners all work properly but the control board is unresponsive. I verified the incoming voltage. I checked the ribbon cable and found that it is secure. I am ordering the control board. Please contact cx when the part is available to schedule the return visit.; ordrng 1 W11567368 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Hanover, PA 17331

Bernard M.

Job Details: 02/22/2023

"Replaced LED, RC fully illuminates. Unit checks good"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Fairfax, VA 22033

Jason A.

Job Details: 02/22/2023

"CX compliant DW spray arm not moving and melted during dry heat cycle. i check lower sprsy arm is secure.used sand papper to remove melt plastic .run test wash verified wash arms was moving .unit completed test wash drain,heated no smell. SZ/JJ; ordrng 1 WPW10491331 (spray arm lower)"

We serviced a

WHIRLPOOL STACKABLE

Model wet4027HW1

Near York, PA 17401

Sal R.

Job Details: 02/22/2023

"Per the previouse tech, I was able to access and replace the dryer door switch,. I then tested on a timed dry cycle and found the unit tobe opperating as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Rockville, MD 20850

Andrew H.

Job Details: 02/22/2023

"cx complaint is the unit is not working properly. i found control not responding properly when in maunal test mode, when i activated the water valves the drain pump came on only for both cold water and hot water. i found f7e1 tach not reading or missing signal. i replaced control and actuator. i then checked suspension and found it is working poperly. one bounces once when pushing down on basket. i ran calibration. then manual high speed test. i had to adjust front right leg. when in high speed test unit was making sound coming from pulley and bottom of unit. also basket is out of balance. no oil from gearcase. unit has bent gearcase shaft. unit will need new gearcase, pulley and belt. parts in stock; ordrng 1 W11449840 (gearcase) and 1 W10721967 (pulley) and 1 W11239857 (belt)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Winchester, VA 22603

Ezra M.

Job Details: 02/22/2023

"doors not stable. found installers used incorrect hardware to attach top door hinge, stripped out holes. unit not repairable."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Williamsburg, VA 23185

Orbie

Job Details: 02/22/2023

cx complaint unit not making ice. verified cx complaint. IM not moving in test 29. removed panel to find stuck icemaker and seperated red wire going into door from icemaker. unit needs door to complete repair. called techline spoke with Rich to document; ordrng 1 W11551458 (door-fip)

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HS09

Near Faber, VA 22938

Danny R.

Job Details: 02/22/2023

installed door cx had from wp there was marring on door

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHV04

Near Clinton, MD 20735

Shane B.

Job Details: 02/22/2023

"cx complaint is the unit not dispensing ice. cx said they had some small parts fall out from under ice bin. i inspected and found the coupler on the bin is missing, teeth from it are on the chute bellow the bin. part of the chute is damged as well. unit will need a new bin and chute. schedule when available.; ordrng 1 W11347840 (ice bin) and 1 W11573761 (chute) and 1 WP2220458 (coupling)"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Winchester, VA 22601

Ezra M.

Job Details: 02/22/2023

Replaced name plate.

We serviced a

JENN-AIR COOKTOP

Model JGD3430GB05

Near Indian Head, MD 20640

Robert A.

Job Details: 02/22/2023

"Cx complaint that the cooktop knobs are bent to the right, and the LR knob does not rotate to turn on. I inspected the unit and confirmed the complaint. I found the entire manifold is bent to the right. The LR knob does not rotate because it's making contact with the bezel from being bent. The unit will need a new manifold to resolve the issue. I'm ordering the part for the return visit.; ordrng 1 W11512355 (manifold assembly)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Arlington, VA 22207

David J.

Job Details: 02/22/2023

CX complaint unit gave an F to E2. Error code. Arrived today and inspected unit found in the fault history the F2 E2 error code performed an HMI test and checked all features. Everything worked properly cleared air codes and ran a diagnostic cycle. Unit completed cycle re-checked for error codes and had none Found that unit was not level. Re-leveled unit ran factory calibration cycle checked for error codes one more time and had none unit is working as intended. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Warrenton, VA 20186

Tanner B.

Job Details: 02/22/2023

"CX Concern the unit freezing items in rc w/ temps set too warm .. units thermistors in diag passed , unit needs ui and diffuser to correct freezing temps in rcand check valve for dripping..; ordrng 2 WP2314271 (check valve)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Reinholds, PA 17569

Drew B.

Job Details: 02/22/2023

called TL spoke to andy infromed stub length and not long enough for proper repair... non repairbale and pics will be attached to the app and now will be contact by wp nd instructed with next steps

We serviced a

MAYTAG WASHER

Model MHWE300VF00

Near Selbyville, DE 19975

Michael E.

Job Details: 02/22/2023

CX complaint: not draining or unlocking. Tested and verified complaint. I vacuumed the water out and inspected drain pump from both ends. No obstruction but the impeller is moving all over inside drain pump. Ordering drain pump. Authorization code for labor only on job details page. CX paid for part and S&H. Cannot reschedule due to NW part. CX paid in full.; ordrng 1 WPW10730972 (pump-water)

We serviced a

JENNAIR WINE CELLAR

Model JUW248RBRS00

Near Virginia Beach, VA 23454

Carl A.

Job Details: 02/22/2023

"cx complaint of unit not cooling,checked unit to fin temps at 75 in cabinet, got behind unit to take an amp draw,compressor pulling .4 of an amp spoke with LR about unit was advise is cx want to confrim problem at evap that it would be for 350 for die dryer and charge advise cx that evap is non serviceable checked for other parts to find part are NLA"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Fairfax, VA 22030

Demonte S.

Job Details: 02/22/2023

Inspected the unit. Found that the cx is saying that the Dishwasher isn't Washing Dishes. Ran Service Diagnostics on the unit. Error Codes are F4E3 = Sump Motor will not run. Checked to make sure Sump Motor is fully plugged in. Sump Motor is plugged in. Unit will need Sump Motor. ; ordrng 1 W11613480 (PUMP MOTOR)

We serviced a

KITCHENAID COOKTOP

Model KCGD500GSS05

Near Suffolk, VA 23434

Zachery R.

Job Details: 02/22/2023

"cx complaint unit constantly sparking, checked unit, hot and neutral are reversed, used extension cord on different outlet, unit working as designed. advised cx to contact electrician"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Smyrna, DE 19977

Taylor F.

Job Details: 02/22/2023

"Cx complaint is grinding noise. Tested inspected and verifed complaint. Found the gearcase had leaked all of the oil out and made all componants defective. Ordering clutch, slider, rotor, stator, gearcase. Cannot reschedule at this time.; ordrng 1 W11449841 (gearcase) and 1 W11195971 (stator) and 1 W10754448 (clutch) and 1 W11260238 (rotor)"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Virginia Beach, VA 23451

Carl A.

Job Details: 02/22/2023

"cx complaint of unit not filling with water on certian cycles ,tested unit to find no error codes at this time called techline spoke with Steve , found kink in pressure hose ajust hose tested and calibrated unit works as designed"

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near North Myrtle Beach, SC 29582

Rolf K.

Job Details: 02/22/2023

cx says display not working correctly. Unable to enter into diagnostics keys unresponsive. Tried powering down to reset control. Did not work. Control and UI issue. Ordering 1 UI and 1 control.; ordrng 1 W11410063 (cntrl electric) and 1 W11413965 (cntrl panel)

We serviced a

WHIRLPOOL DISHWASHER

Model WDPA70SAMZ0

Near Virginia Beach, VA 23451

Carl A.

Job Details: 02/22/2023

"cx complaint of unit leaing ,put unit in diag found the following error codes F8E4,F9E2,FAE2,tested ran unit after clearing codes did not reappeair, ran unit mulitply time and found no leaks at this time made sure to check everything over and was unable to dulplicate leak from unit"

We serviced a

WHIRLPOOL RANGE

Model WFE770H0FZ1

Near Mechanicsburg, PA 17050

Sal R.

Job Details: 02/22/2023

"CX complaint is that the unit does not reach desired temps when temp is set. I found thatbthe bake element has a blistered / fragmented corrner. I am orderign 1 bake element. Once the contract is apporved, please have someone form the office call to set a return date.; ordrng 1 W10779716 (bake element)"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Portsmouth, VA 23704

Justin W.

Job Details: 02/22/2023

replaced control performed automatic test unit working as designed tested unit outside of diagnostics to find unit working as designed. put old control in bin for core charge

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Hampden Township, PA 17050

Sal R.

Job Details: 02/22/2023

"CX has 2 complaints. First is that the unit is leaking water when the filter is removed. I found that the pressurized seals on the filter housing have failed when the filter is removed causing water to shoot out of the housing. I am ordering 1 filter housing (W11162042). Second concern is that the RC has lost cooling. I found that the evap harness has fragmented and not making a soild connection from the harness to the defrost heater. I was able to temp secure the harness. I am ordering 1 defrost heater with harness (W11650660). Once the contract is apporved, pleaase have someone form the office call to set a retun date.; ordrng 1 W11650660 (defrost heater with harness) and 1 W11162042 (filter housing)"

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