Service History 677 - VIA Appliance

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Gore, Virginia 22637

Ken M.

Job Details: 02/23/2023

"Customer complaint is that the unit will not run a cycle properly. Unit tested and the motor fails to turn either the drum or agitator. Capacitor tested and failed, 0 nF. Capacitor replaced and unit retested. Unit is working properly. Old part left with customer."

We serviced a

MAYTAG DRYER

Model MED8200FC2

Near Frankford, Delaware 19945

Frederick R.

Job Details: 02/23/2023

CX complaint is dryer still making noise. Inspected and could not verify complaint. I suggested CX take a video or audio of it if it happens again and call back. Unit is working properly. I dfid find damage to top panel of drer and documented it and CX is aware of it being prior to any VIA vist. Job is complete

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BW2

Near Georgetown, Delaware 19947

Michael E.

Job Details: 02/23/2023

"CX complaint: soot. Inspected and verified complaint. I adjusted the air shutter on the burner and tested unit and it is now working properly. If problem persists, the burner may need to be replaced. Job is complete"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Millsboro, Delaware 19966

Michael E.

Job Details: 02/23/2023

Upon arrival The persons here were unaware of any problem with the unit. No service done today. I left a TY just in case they need us again. No service done today. Job is complete

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW2

Near Falling Waters, West Virginia 25419

Ken M.

Job Details: 02/23/2023

Capacitor replaced and tested. Unit is working properly. Old part left with customer.

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Midlothian, Virginia 23112

John P.

Job Details: 02/23/2023

CX Complaint unit making noise found noise coming from rotor bolt backing out tightened rotor bolt tested working as designed

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HS6

Near Chesterfield, Virginia 23838

John P.

Job Details: 02/23/2023

Installed control tested working as designed

We serviced a

WHIRLPOOL WASHER

Model WTW8120HC0

Near Midlothian, Virginia 23113

Joseph D.

Job Details: 02/23/2023

"Cx complaint unit leaking found water dispenser clogged with detergent spraying over tub ring, found dye trapper sheet in fill cup clogging tub ring and unit off balance"

We serviced a

WHIRLPOOL ICE MAKER

Model KRFC704FPS04

Near Henrico, Virginia 23238

Joseph D.

Job Details: 02/23/2023

No email. Cx concerned filter leaking. Confirmed off brand filter leaking. Inserted every drop filter supplied by customer and unit not leaking. Fans working. Icemaker working. Gaskets good. No other issue found working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Norfolk, Virginia 23518

Carl A.

Job Details: 02/23/2023

"cx complaint of unit making ice,checked unit to find that the icemaker had failed replaced icemaker tested unit works as designed"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Front Royal, Virginia 22630

Daniel J.

Job Details: 02/23/2023

dishwasher f7 e1 error for water not being warm enough and control shutting off heater tested water at 74f exited diag replaced heater ran diag again never the end heating up to 89f informed customer to start running water in sink to heat water up husband informed me that it is a older water element drying at end of diag

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Myrtle Beach, South Carolina 29588

Paul F.

Job Details: 02/23/2023

Customers complaint is softner drained while she was putting it in the cup. Advised her it runs off a siphon so it was just it had to much in the cup when she closed it and it started to siphon. Collected service call. All check ok.

We serviced a

MAYTAG WASHER

Model MVW7232HC0

Near Hertford, North Carolina 27944

Branden R.

Job Details: 02/23/2023

cx complaint washer it shut off in the middle of the cycle and making loud noise and do nothing. checked unit and found drain pump connetion unseated not allowing unit to cycle when turned on . reseated connetion and checked over all other connetions on unit everything checked good . tested unit and everything is running as designed .

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW2

Near Yorktown, Virginia 23692

Lucas R.

Job Details: 02/23/2023

"cx complaint unit not completing cycle, checked unit found f5e2 lid latch code, found lid warped causing strike not to engage latch, replaced lid, calibrated, tested, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WRF989SDAH01

Near Fairfax, Virginia 22031

Demonte S.

Job Details: 02/23/2023

Inspected the unit. Checked the Temperature in the Freezer Section. I'm getting 5.9 Degrees and slowly dropping. Refrigerator Temperature is 38.1 Degrees. I then checked the Ice Box Temperatures I'm getting 8.9 Degrees. Checked the Compressor Section. Unit already has a Coupler & Drier installed. Checked the Pressures to the unit. High side is reading 120 Psi and 0 on the low side. Checked the Ice Bin. There is Ice in the Bin. I then checked the Coils to the unit. Coils are clogged with Cat Hair. Unclogged the Coils with a Vacuum. Told the cx to allow 48 hours for the unit to Cool properly. ( If any questions please check Sd Pictures.)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Woodbridge, Virginia 22192

Demonte S.

Job Details: 02/23/2023

Installed the High Voltage Board to the unit. Unit is working as Designed.

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near South Mills, North Carolina 27976

Branden R.

Job Details: 02/23/2023

came out to replace parts on unit disasembled and replace all parts tested unit is running as designed .

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS01

Near Ocean View, Delaware 19967

Frederick R.

Job Details: 02/23/2023

"CX complaint is no cool. no ice. Inspected/tested and found compressor blazing hot with both compartments barely working. Pulled amp draw of 0.73. Compressor also making rattling noise. Cut into drier and unit was evacuated and full of refrigerant. Replaced compressor and installed UV drier and coupler. Pressure tested with nitrogen and no leaks. Vac'd down to 30in for 15mins. Filled with 5.25oz of R134a. Compressor running at 1.01amps, all fans running properly. Informed CX 24 hrs for unit to get to temps. Unit working as designed. Job is complete"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Washington, District of Columbia 20016

Samuel R.

Job Details: 02/23/2023

cx complaint unit is not closing properly.inspected unit and could confrim.try readjusting door and unit had no change.further inspection found unit hinge to be defective.called office to order parts as this ticket was added to me.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC1

Near Front Royal, Virginia 22630

Daniel J.

Job Details: 02/23/2023

unit not draining replaced harness splioce going to drain pump and also replaced drain pump

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADW9

Near Accokeek, Maryland 20607

Robert A.

Job Details: 02/22/2023

Cx complaint that the unit is not washing the dishes. I inspected the unit to confirm the complaint. I found error codes: f4e3 f7e1. I ran a test cycle and the unit filled and drain but it did not washing at all. The unit will need a new sump motor assembly to resolve the issue. I'm ordering the part for the return visit.; ordrng 1 W11025157 (sump motor assembly)

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Seaford, Delaware 19973

Michael E.

Job Details: 02/22/2023

"Replaced the gearcase, motor, actuator, sheild and screws as per previous diagnosis. Tested and was getting screetching very loudly. Replaced the drive pulley and belt, tested unit and it is now working properly. Job is complete; ordrng 1 W11239857 (belt van stock and reorder) and 1 W10721967 (drive pulley van stock and reorder), used 1 W11239857 (belt van stock), and 1 W10721967 (drive pulley van stock) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHV0

Near Smyrna, Delaware 19977

Taylor F.

Job Details: 02/22/2023

"Cx complaint is unit leaking. Tested inspected and could not verify complaint. Found water splashing through the gasket on the bottom of the door and creating a wave. Gasket isnt working as designed. Wasnt able to duplicate leak onto floor but could see where it was splashing over. Ordering door gasket and returning with tub gasket. Cannot reschedule at this time.; ordrng 1 W10909089 (lower seal,bottom)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Bear, Delaware 19701

Taylor F.

Job Details: 02/22/2023

"Cx complaint is unit not dispensing ice or water. Tested inspected and verifed complaint. Replaced inlet valve from previous diagnosis. I now have water to the dual valve but nothing past the dual valve. Valve is getting proper voltage, just not letting water through. It is possible is froze from not being used for so long. Ordering dual valve, cannot reschedule at this time.; ordrng 1 WPW10341329 (water valve assy)"

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Falls Church, Virginia 22044

David J.

Job Details: 02/22/2023

F6e3 communication acu error F0e3 overload F0e5 off balanced load F7e9 locked rotor CX complaint came down to unit and found water all over the floor. Arrive today and inspected unit. Found four error codes in unit cleared error codes and ran a test cycle unit ran the test cycle and never finished control locked up. I had to disconnect power to resetting unit found unit is plugged into a older receptacle powered unit back on and checked for error code and had F6 E3 inspected unit for leaks and could not find any signs of leaking. I did find drain hose connected to unit was kinked fixed drain line to make sure unit flowed freely ordering control for return visit scheduled return visit.; ordrng 1 W11419051 (Control)

We serviced a

JENNAIR COOKTOP

Model JGD8345ADB22

Near Bethesda, Maryland 20817

Roberto I.

Job Details: 02/22/2023

"CX complaint low flame on LF burner, some burner not igniting properly.Confirmed low flame on LF burner. Unit needs also 4 igniters (center front, center rear, left front, right rear). Quoted repair $466.09 with $155 labor for LF burner WP3403M07510 and 4 igniters 74004053 replacement.x needs more time to make a decision. Collected $90; ordrng 1 WP3403M07510 (LF burner) and 4 74004053 (igniter)s"

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Camp Hill, Pennsylvania 17011

Cody H.

Job Details: 02/22/2023

CX complains unit is making loud squeeling sound from unit. Found 2 rollers in rear failing and idler failing. Ordering dryer kit for return visit. CX paid in full for repair.; schdld next appmnt for 2/27 MON !

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Lochearn, Maryland 21207

Justin S.

Job Details: 02/22/2023

"when pierced the unit had a good charge of refrigerant. replaced the compressor and vacuummed the system down. filled to weight and checked for leaks. the unit is now beginning to cool down. the unit is now good; ordrng 1 W10143759 (drier (service) (js vs)), used 1 w10143759 (filter (js vs)) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFO42FTX02

Near Pikesville, Maryland 21208

Eric W.

Job Details: 02/22/2023

w10225581 cx complant of unitnot cooling in fridge inspected unit found no air to fridge found evap frozen over went into service found bymetal reading ol in ice unit will need new bymetal cx paid in full; ordrng 1 WPW10225581 (by metal)

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED2KHAXVT01

Near Dillsburg, Pennsylvania 17019

Sal R.

Job Details: 02/22/2023

"CX complaint is that the unit is now not dispensing ice. I found temps in the RC to be 37 and temps in the FC to be 3 degrees. i also found a full bin of ice. I was able to empty the ice in a bowl and found that the teeth on the icebin auger are worn/gone on the left side(please see SDQP's). Unit will need 1 nerw icebin , crusher bin, and auger. All 3 parts are No Longer Avalible.; ordrng 1 2317246 (Icebin - N/A) and 1 W10176384 (Cursher Bin - N/A) and 1 2317247 (Auger - N/A)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Lovettsville, Virginia 20180

Ricky E.

Job Details: 02/22/2023

ck fnd unit leaking from the valve and manifold.. this triggered the floatswitch... need parts..; ordrng 1 w11434044 (valve) and 1 w11545764 (float switch) and 1 w11535094 (manifold) and 1 w11535081 (inlet nut)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Unionville, Virginia 22567

Thomas B.

Job Details: 02/22/2023

Cx complaint unit is not working properly inspected unit found the dual valve is buzzing loudly. Ordering the dual valve ; ordrng 1 W11567408 (Dual valve)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Gordonsville, Virginia 22942

Thomas B.

Job Details: 02/22/2023

Cx complaint unit is not working properly inspected found wash pump malfunctioning ordering sump pump quoted 479.98 cx paid service call 90.00; ordrng 1 W11087376 (pump&motor)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Gaithersburg, Maryland 20877

Julian H.

Job Details: 02/22/2023

CX complaint about unit not getting water test found errors F4E3 motor not running F7e1not heating then let auto test run confirmed water coming in but not water circulation issue with motor confirmed 120vac MUST BE SCHEDULE B4 3 PM CX HAS TO WORK AT THAT TIME; ordrng 1 W11025157 (pump&motor) and 1 LOOK (LOOK)

We serviced a

WHIRLPOOL RANGE

Model WFG500M4HS

Near Rockville, Maryland 20853

Julian H.

Job Details: 02/22/2023

CX complaint about unit having a gas smell when on inspected & found gas valve just zipping gas when on also found that outer door is deformed causing edges to stick out causing a hazard to CX called safety states unit is on warranty & gave me a goods date 7735686226CX WILL EMAIL US POP; ordrng 1 W11225860 (valve-gas) and 1 W11223453 (panel-door)

We serviced a

WHIRLPOOL WASHER

Model wtw4955hw1

Near Woodbridge, Virginia 22192

Richard B.

Job Details: 02/22/2023

"CX complant. Washer dosent work. Prior diagnosis found unit needs a capaciter to start . Installed capaciter and tested unit by running a normal wash cycle. . Unit filled and then drained , No lights on control lite up.Tried a drain and spin cycle and control lites up , unit grunted once starting a spin and then started filling even though on drain and spin Again tried a drain and spin cycle. Unit tried spinning and canceled itself out . Advised CX unit needs a control . Not in stock , CX will advise what she wants to do . Possibally further work needed, Advised CX additional 218.81 plus tax for control would be needed. RB; ordrng 1 W11608056 (control 218.81)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Lake Frederick, Virginia 22630

Daniel J.

Job Details: 02/22/2023

noise from fridge ran test 4 compressor and condenser fan sound normal test three evap sounds normal fan moving air noise from damper ran test again more noise from damper ordering damper 11 in stock returning with evap motor incase but ice being made no cooling isssuses and no ice build up on evap; ordrng 1 wpw10479155 (damper)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ05

Near Crozet, Virginia 22932

Danny R.

Job Details: 02/22/2023

cx states unit makes noise found evap fan making lots of noise will order that and the kick plate is warped and; ordrng 1 WP2315549 (fan) and 1 W10251462 (fan scroll) and 1 WPW10713153 (grill)

We serviced a

WHIRLPOOL RANGE

Model WEG745H0LZ1

Near ,

Eric W.

Job Details: 02/22/2023

cx complant of plastoc in oven inspected unit found the vent plastic is flaking off vent and landing in food in oven unit will need new vent; ordrng 1 W11564642 (vent)

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW2

Near Washington, District of Columbia 20019

Samuel R.

Job Details: 02/22/2023

cx complaint unit is not starting a cycle and would not complete a cycle.inspected unit and got no error codes.tried running a service cycle and would not perofm the complete test.checked connections and reset power to unit.had no change.unit will need a new main control found service pointer W11481344 involing issue W11483175 special order; ordrng 1 W11483175 (control)

We serviced a

KITCHENAID COOKTOP

Model KCGS356ESS00

Near Frederick, Maryland 21702

Ricardo S.

Job Details: 02/22/2023

"Cx complains about a gas leak, but another company came and fixed it, but now the flame on each burner is big in side, the cap are not the correct ones ... order parts; ordrng 1 W10819916 (cap-burner) and 1 WP8286815 (burnr-head) and 2 WP8286814 (burnr-head)s and 1 WP8286813 (burnr-head)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM354EBS2

Near Frederick, Maryland 21703

Ricardo S.

Job Details: 02/22/2023

"Cx complains that the unit not washing dishes, inspected unit, water level cks ok, but the motor capacitor makes a humming noise, motor receives 120vac, connection cks ok. unit needs sump motor assy.. CX DOESN'T WANT TO CONTINUED WITH THE REPAIR; ordrng 1 W10805015 (pump&motor)"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL02

Near Lovettsville, Virginia 20180

Ricky E.

Job Details: 02/22/2023

"customer stated that the right side door gasket was split and the units ice was clumping. verified issue, unit will need the door gasket, and the unit will need the control kit per the service pointer...; ordrng 1 w11533211 (control kit) and 1 W10917313 (gasket-dor)"

We serviced a

KITCHENAID REFRIGERATOR

Model KUIS18NNZB0

Near ,

Robert L.

Job Details: 02/22/2023

"rediagnosis found cold plate not frosting on under siderear left tube slightly frosted, not cold enough, sealed system leak, quoted $1460, cx to way options, custome panel will not work on new units, service fee prior 30......WOULD BE 3 COUNT SEALED SYSTEM; ordrng 1 WPW10218037 (evaporator) and 1 WPW10605286 (compressor)"

We serviced a

JENN-AIR OVEN

Model JJW2827DS01

Near Williamsburg, Virginia 23185

Orbie

Job Details: 02/22/2023

cx complaint unit popping F2E1 code. checked unit verified needing new user interface. ordering new interface cx PIF.; ordrng 1 W11236899 (console)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Williamsburg, Virginia 23185

Orbie

Job Details: 02/22/2023

"cx complaint unit not cooling. checked temps, RC temp 46*F , FC temp 20*. found ice built up in freezer. called techline spoke with adrian. tested unit in test 6, bimetal coming on when jumping pins, test 7 put unit to 02 (8hr defrost). advised to replace bimetal and control. defrosted evap and ordering parts to complete repair; ordrng 1 W11567495 (control) and 1 W11566475 (bi-metal wiring harness)"

We serviced a

JENN-AIR DISHWASHER

Model JDTSS246GM0

Near Powhatan, Virginia 23139

Joseph D.

Job Details: 02/22/2023

"Order improper clip due to low detail in ilkustration. Ordering correct clip for upper dishrack. ,; ordrng 1 W11213333 (Guide clip)"

We serviced a

WHIRLPOOL WASHER

Model n/a

Near Hyattsville, Maryland 20783

Dustin F.

Job Details: 02/22/2023

Upon Arrival was informed by cx they cancelled thier appointment and rescheduled for the 28th; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Conway, South Carolina 29526

Rolf K.

Job Details: 02/22/2023

Called tech line after finding defrost issue. Able to force defrost but unit not defrosting. All components testing good. Tech line advised to replace UI. Defrosted evaporator which was completely frozen. SV#7735598765. w162991epl1 authoration for parts and labor policy adjusted Ordering 1 UI W11567938; ordrng 1 W11567938 (Freezer door UI)

We serviced a

WHIRLPOOL WASHER

Model CGT9000GQ1

Near Dundalk, Maryland 21222

Neil H.

Job Details: 02/22/2023

CX NEVER GOT KEYS WITH UNIT AND THE ONLY PART THAT CAME WAS THE BOX NO LOCK AND KEY AND LOCK SMITH NEEDED TO DRILL LOCK OUT BUT THEY SAID THEY WHERE CALL W/P TO HAVE UNIT PICKED UP SO NOT SURE WHAT'S GOING TO BE THE NEXT STEP RELATED TO THIS.; ordrng 1 W11308563 (lock)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Timonium, Maryland 21093

Justin S.

Job Details: 02/22/2023

cx says the refrigerator is warm but the freezer is just starting to warm up. large amount of frost on the back wall of evaporator panel. put the unit into diagnostics and turned the heater on.; ordrng 1 W11545823 (harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Stafford, Virginia 22554

Tanner B.

Job Details: 02/22/2023

"Found freezer @ 20 degrees and RC 40-46 degrees.. low side -20in vac and 125psi .. equalized to 15psi and 100psi in 5-7mins .. 03 -20in vac and 125psi04- the unit went from -20vac to 0psi and back to -20vac, head pressure was 125psi.. 05- the unit was 10in -15in vac and 125psi.. i noticed the suction line in rear w/ kink . sent pic to wpl techline and they want to replace suction line assembly and 3way valve assembly due to findings.. compressor was pretty hot, ordering compressor just in case ..; ordrng 1 W11578029 (suction tube assembly) and 1 W11575003 (3way valve) and 1 W11578205 (compressor) and 1 nitrogen (nitrogen)"

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JW3

Near Essex, Maryland 21221

Neil H.

Job Details: 02/22/2023

TERMINAL BLOCK MELTED FROM OXIDATION ON THE CORD OWNER WILL HAVE NEW CORD HERE WAITING TENANT WAS EXPLAINED; ordrng 1 WPW10245259 (block-term) and 1 WPW10281322 (connector) and 1 WP3400029 (Whirlpool Laundry Center Nut)

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW2

Near Mechanicsville, Virginia 23116

Chris B.

Job Details: 02/22/2023

cx comp unit will not run threw cycles insp unit found f0e9 off balance load ran unit threw test mode 2 times np then when trying to start a reg norm cycle unit will not start lights on ui do work but unit will not start cycle have to unplug unit for 30 sec then start reg cycle even going from reg cycle power down then start reg cycle again unit will not start software issue ordering control W11556725; ordrng 1 W11556725 (control)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS00

Near Glen Allen, Virginia 23059

Joseph D.

Job Details: 02/22/2023

"Freezer at zero degrees. Fridge at 50. In test four, zero refrigerant to fridge evaporator. Suspect either failure at three way valve or blockage at cap line to compressor.718-683-6635 is actual phone number please update ; ordrng 1 W11580434 (3 way valve) and 1 W10276644 (Compressor) and 1 W11492867 (Evap) and 3 Looklook (Look three count)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Bucksport, South Carolina 29527

Jason T.

Job Details: 02/22/2023

"Cx complaint, no-cool installed all parts, also used parts from van stock to complete the repair. Vacuumed and charged with 68 grams of R600A, verified proper air flow, cooling-freezing, unit is working as designed.; ordrng 1 RTKR600A8 (R600A JT VS) and 1 LOOK (LOOK), used 1 W10913906 (COUPLER), and 1 RTKR600A8 (R600A) from stock"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH32519HZ07

Near Alexandria, Virginia 22315

Lloyd B.

Job Details: 02/22/2023

"Cx complained that there was a pop and the light went out, he changed it but now won't come back on. Inspected the unit and found there is a constant 42vac going to the socket on high, med and low setting and the socket looks slightly damaged. Unit needs new control and socket; ordrng 1 W11342846 (control) and 1 W10210871 (socket)"

We serviced a

WHIRLPOOL MICROWAVE

Model KOCE507EBS06

Near Rockville, Maryland 20852

Roberto I.

Job Details: 02/22/2023

"Replaced control board, F1E5 came back again after 20 sec of testing. Called terch line, spoke to Scot. After several voltage tests, he advised to replace mag and inverter again. Ordering mag W11346197 and inverter W11325604; ordrng 1 W11346197 (magnetron (Rop1y)) and 1 W11325604 (inverter ( rop1y))"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Enola, Pennsylvania 17025

Cody H.

Job Details: 02/22/2023

When inspecting new tub it was discovered the new part had been damaged in shipping and will need replaced with a new tub. CX to call into office to reschedule when new tub arrives and is inspected.; ordrng 1 w11409865

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS0

Near Chesterfield, Virginia 23832

John P.

Job Details: 02/22/2023

CX complaint unit leaking water found water leaking from seam at bottom. Ordering tub.; ordrng 1 W11409865 (Tub shp2cx) and 1 2ct (2ct)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Mechanicsville, Virginia 23111

Chris B.

Job Details: 02/22/2023

"replaced cap from vs tested unit working as desighned; ordrng 1 w11428524 (cap), used 1 w1142852 (cap) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ01

Near Richmond, Virginia 23235

Joseph D.

Job Details: 02/22/2023

Unit pulls 9 amps and start device cuts off. Compressor with failed valve. Must replace compressor and drier. Cbe; ordrng 1 WPW10466675 (Compressor) and 1 WPW10143759 (Drier) and 1 Look3count (Look 3 count)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM06

Near Virginia Beach, Virginia 23455

Carl A.

Job Details: 02/22/2023

"cx complaint of unit freezing food in fc,checked unit ,pulled evap cover to find ice ball in right hand coner indicating either low charge or leak in system spoke with LR and was advise to orderup parts for repairs unit covered under entitlemnts colleceted service call; ordrng 1 W11407409 (Assembly, Evaporator) and 1 W11512423 (Condenser) and 1 W11480426 ( COMPRESSOR) and 1 WPW10143759 (dryer) and 1 W10913906 (coupler) and 1 4387444 (evap repar) and 1 look/look"

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near Laurel, Maryland 20707

Israel R.

Job Details: 02/22/2023

F8E1 no fill long fill. Customer complaint unit is filling and draining in the middle of the cycle and the unit says DONE but the cloth are not washed. Customer stated the house was in a fire and was rebuilt. Closing dociments from 1/27/23. RAn test and completed the test. I ran a quick cycle anc completed. Ran a normal cycle with towells and the unit took a really long timne sensing. but then completed the cycle. The cusotmer stated at one point it was more thatn 30 min on the sense loght. Unit is working but sensing is very slow and long time. Ordering control board.; ordrng 1 W11481725 (Control)

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Richmond, Virginia 23236

Joseph D.

Job Details: 02/22/2023

"Actuator failed, cam gear faulty. Ordering control , control board losing power and resetting over and over again. Caused shifter and cam failure ; ordrng 1 W10721967 (Cam JP/VS) and 1 W11481722 (Shifter JP/VS) and 1 W11608058 (Cntrl), used 1 W11481722 (Shifter JP/VS), and 1 W10721967 (Cam JP/VS) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBLS22KWMS5

Near Ellicott City, Maryland 21042

Robert L.

Job Details: 02/22/2023

"cx complaint thaws randomly and not making ice, found icemaker harvested and called for water , found temps 42 RC, 28 Fc, all food in freezer soft and wet, found ball of ice top right of evap, no frost pattern, sealed system leak, quoted $1170, cx declined repair, collected $120 visa; ordrng 1 W10233960 (compressor) and 1 WPW10143759 (dryer) and 1 W11459354 (Fc evap)"

We serviced a

AMANA RANGE

Model ACR4303MFB7

Near Afton, Virginia 22920

Danny R.

Job Details: 02/22/2023

"cx stated ujit wont heat found broil elelemnt shorted and melted replaced and called safty got sr number repleced broil but control is bad also will need new control elele,mnt took out control; ordrng 1 W11536794 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Carlisle, Pennsylvania 17015

Andrew S.

Job Details: 02/22/2023

Cx complaint is that the unit is freezing items in the RC section. Upon arrival I found that the damper is not opening and closing properly. I also found that the thermistor was reading 5.7 K Ohms and the rc temp is 25 degrees. I am ordering the damper and thermistor. I was able to set the return for Monday 2/27 Am preference.; ordrng 1 WPW10196393 (Damper) and 1 W10316760 (Thermistor)

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near Gambrills, Maryland 21054

Israel R.

Job Details: 02/22/2023

"SR// 7735357029. F0E2 Sudsing, F5E4 Door not open between cycles. I ran a cycle with detergent and Lysol and it started a quick cycle and when the unit dispensed the detergent the unit was not suding that bad. When dispensed thje lyson the unit started having a lot of suds. Also i foiund the suspension is weak and is shaking a lot. I clear washer from suds by running water a lot of times. Called customer and added even less detergent with out Lysol and the unit was still sudsing but it was not that much. CAlled techline and adviced toi stop using addetives lysol and only use detergent. And less detergent becaseu of the house using well water. I told the customer to do a cleaning with affresh and only use detergent and call back if they have issues. Ordering shocks.; ordrng 4 W11316766 (Suspension.)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Hampden Township, Pennsylvania 17050

Sal R.

Job Details: 02/22/2023

"CX has 2 complaints. First is that the unit is leaking water when the filter is removed. I found that the pressurized seals on the filter housing have failed when the filter is removed causing water to shoot out of the housing. I am ordering 1 filter housing (W11162042). Second concern is that the RC has lost cooling. I found that the evap harness has fragmented and not making a soild connection from the harness to the defrost heater. I was able to temp secure the harness. I am ordering 1 defrost heater with harness (W11650660). Once the contract is apporved, pleaase have someone form the office call to set a retun date.; ordrng 1 W11650660 (defrost heater with harness) and 1 W11162042 (filter housing)"

We serviced a

WHIRLPOOL RANGE

Model WFE770H0FZ1

Near Mechanicsburg, Pennsylvania 17050

Sal R.

Job Details: 02/22/2023

"CX complaint is that the unit does not reach desired temps when temp is set. I found thatbthe bake element has a blistered / fragmented corrner. I am orderign 1 bake element. Once the contract is apporved, please have someone form the office call to set a return date.; ordrng 1 W10779716 (bake element)"

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near North Myrtle Beach, South Carolina 29582

Rolf K.

Job Details: 02/22/2023

cx says display not working correctly. Unable to enter into diagnostics keys unresponsive. Tried powering down to reset control. Did not work. Control and UI issue. Ordering 1 UI and 1 control.; ordrng 1 W11410063 (cntrl electric) and 1 W11413965 (cntrl panel)

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Smyrna, Delaware 19977

Taylor F.

Job Details: 02/22/2023

"Cx complaint is grinding noise. Tested inspected and verifed complaint. Found the gearcase had leaked all of the oil out and made all componants defective. Ordering clutch, slider, rotor, stator, gearcase. Cannot reschedule at this time.; ordrng 1 W11449841 (gearcase) and 1 W11195971 (stator) and 1 W10754448 (clutch) and 1 W11260238 (rotor)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Fairfax, Virginia 22030

Demonte S.

Job Details: 02/22/2023

Inspected the unit. Found that the cx is saying that the Dishwasher isn't Washing Dishes. Ran Service Diagnostics on the unit. Error Codes are F4E3 = Sump Motor will not run. Checked to make sure Sump Motor is fully plugged in. Sump Motor is plugged in. Unit will need Sump Motor. ; ordrng 1 W11613480 (PUMP MOTOR)

We serviced a

MAYTAG WASHER

Model MHWE300VF00

Near Selbyville, Delaware 19975

Michael E.

Job Details: 02/22/2023

CX complaint: not draining or unlocking. Tested and verified complaint. I vacuumed the water out and inspected drain pump from both ends. No obstruction but the impeller is moving all over inside drain pump. Ordering drain pump. Authorization code for labor only on job details page. CX paid for part and S&H. Cannot reschedule due to NW part. CX paid in full.; ordrng 1 WPW10730972 (pump-water)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Warrenton, Virginia 20186

Tanner B.

Job Details: 02/22/2023

"CX Concern the unit freezing items in rc w/ temps set too warm .. units thermistors in diag passed , unit needs ui and diffuser to correct freezing temps in rcand check valve for dripping..; ordrng 2 WP2314271 (check valve)s"

We serviced a

JENN-AIR COOKTOP

Model JGD3430GB05

Near Indian Head, Maryland 20640

Robert A.

Job Details: 02/22/2023

"Cx complaint that the cooktop knobs are bent to the right, and the LR knob does not rotate to turn on. I inspected the unit and confirmed the complaint. I found the entire manifold is bent to the right. The LR knob does not rotate because it's making contact with the bezel from being bent. The unit will need a new manifold to resolve the issue. I'm ordering the part for the return visit.; ordrng 1 W11512355 (manifold assembly)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHV04

Near Clinton, Maryland 20735

Shane B.

Job Details: 02/22/2023

"cx complaint is the unit not dispensing ice. cx said they had some small parts fall out from under ice bin. i inspected and found the coupler on the bin is missing, teeth from it are on the chute bellow the bin. part of the chute is damged as well. unit will need a new bin and chute. schedule when available.; ordrng 1 W11347840 (ice bin) and 1 W11573761 (chute) and 1 WP2220458 (coupling)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Williamsburg, Virginia 23185

Orbie

Job Details: 02/22/2023

cx complaint unit not making ice. verified cx complaint. IM not moving in test 29. removed panel to find stuck icemaker and seperated red wire going into door from icemaker. unit needs door to complete repair. called techline spoke with Rich to document; ordrng 1 W11551458 (door-fip)

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Rockville, Maryland 20850

Andrew H.

Job Details: 02/22/2023

"cx complaint is the unit is not working properly. i found control not responding properly when in maunal test mode, when i activated the water valves the drain pump came on only for both cold water and hot water. i found f7e1 tach not reading or missing signal. i replaced control and actuator. i then checked suspension and found it is working poperly. one bounces once when pushing down on basket. i ran calibration. then manual high speed test. i had to adjust front right leg. when in high speed test unit was making sound coming from pulley and bottom of unit. also basket is out of balance. no oil from gearcase. unit has bent gearcase shaft. unit will need new gearcase, pulley and belt. parts in stock; ordrng 1 W11449840 (gearcase) and 1 W10721967 (pulley) and 1 W11239857 (belt)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Fairfax, Virginia 22033

Jason A.

Job Details: 02/22/2023

"CX compliant DW spray arm not moving and melted during dry heat cycle. i check lower sprsy arm is secure.used sand papper to remove melt plastic .run test wash verified wash arms was moving .unit completed test wash drain,heated no smell. SZ/JJ; ordrng 1 WPW10491331 (spray arm lower)"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HB5

Near Mechanicsburg, Pennsylvania 17050

Andrew S.

Job Details: 02/22/2023

Cx complaint is that the control is not displaying. Upon arrival I found that the burners all work properly but the control board is unresponsive. I verified the incoming voltage. I checked the ribbon cable and found that it is secure. I am ordering the control board. Please contact cx when the part is available to schedule the return visit.; ordrng 1 W11567368 (Control)

We serviced a

WHIRLPOOL DRYER

Model WGD70HEBW0

Near Washington, District of Columbia 20015

Brian F.

Job Details: 02/22/2023

"Cx states lint trap broke when forced into filter housing facing wrong direction. Inspected unit, found lint trap ok, but filter housing is broken. Ordering filter housing, cx PIF.; ordrng 1 W10906551 (Filter housing)"

We serviced a

JENN-AIR OVEN

Model JJW6024HL0

Near North Bethesda, Maryland 20852

Roberto I.

Job Details: 02/22/2023

"VCx complaint descale cycle ran for over an hour without finishing. Cx cancelled cycle.Ran diag, found F6E4 error. Called tech line, spoke to Nate. He advised to replace UI and main control and to tell the cx to let the descale cycle run for more time iuntil it finish. Ordering control panel W11354234 and appliance manager W11353849.; ordrng 1 W11354234 (control panel) and 1 W11353849 (appliance manager)"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Hanover, Pennsylvania 17331

Bernard M.

Job Details: 02/22/2023

"Cx complaint unit won't start cycles. Entered into diag and found error code F5E4. Ran test and unit completed test without issue. Had cx add clothes and start normal cycle and the it would lock, unlock, sense then say done. Inspected underneath and found oil leaking from gear case. Referenced SP#11632927, ordering parts and 2 call count, once all are in contact cx to reschedule.; ordrng 1 W11449840 (gear case) and 1 W11283592 (motor) and 1 W11395618 (capacitor) and 1 W10721967 (clutch) and 1 W11481722 (actuator)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBFN502ESS02

Near Suffolk, Virginia 23435

Zachery R.

Job Details: 02/22/2023

"cx complaint right door not sealing. checked unit, come to find defective stopper. lubricated stopper, door still has to be forced shut. ordering right rc door to complete repair. advised cx part could take up to 6-8 weeks and will be sent directly to their home and to inspect part; ordrng 1 W10782299 (dor-fip)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Shrewsbury, Pennsylvania 17361

Bernard M.

Job Details: 02/22/2023

"Used water pressure gauge and had 75psi from supply. Contacted TL, reported findings and was told pressure is in the proper specs. TL suggested placing regulator on the supply valve side using pex tubing to reduce pressure. Cx is having licensed plumber replace the copper line feeding from valve to unit. Cx will contact office when this is done. Ordering kit and tubing, once in reschedule; ordrng 1 W10786952 (regulator kit) and 1 8212547RP (tubing)"

We serviced a

WHIRLPOOL MICROWAVE

Model KOCE500ESS20

Near Sterling, Virginia 20164

Jason A.

Job Details: 02/22/2023

CX complaint MW+O MW light is out & door error message when using MW/ Verified complaint. Inspect MW door liner & cavity for flatness & gaps. Door doesnt hold position when partial open. Pushing in top right corner closes switch & relay & MW heats. Schedule same day as FRIDGE 661628 & MW+O 662928. CX request JJ to return > JJ; ordrng 1 W11578578 (harness interlock incl switches) and 1 W10886919 (lamp-MW) and 1 W11238401 (transformr light) and 1 W11325786 (MW Apl Mgr) and 1 W11598178 (MW door Hinge RIGHT) and 1 WPW10128850 (arm) and 2 461967825781 (shoulder screw / hinge)s

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Vienna, Virginia 22181

Richard B.

Job Details: 02/22/2023

"CX complant Fridge not cooling. Inspected unit and found fresh food evap iced over , Found drip pan is warped and cracked. Unit will need thawed out and pan replaced per service pointer Tying back evap against back wall . Quoting CX price to replace fan with thermisters and drip tray. CX owes 200 labor on return, RB; ordrng 1 W11457241 (drain pan kit 77.34) and 1 w11087438 (evap fan 126.87)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Ellicott City, Maryland 21042

Robert L.

Job Details: 02/22/2023

"cx complaint just stopped coling, fans running, both compartments room temp, no frost pattern, compressor overheat and clicking of instantly, ordering compressor and fitting .........2 count sealed system; ordrng 1 W11580057 (compressor) and 1 W11504415 (fitting 28A) and 1 W11504431 (fitting 28B) and 1 W11506619 (fitting 28C) and 1 W11109499 (drier-tube) and 1 W11504433 (fitting 32A) and 1 W11504447 (fitting 32B)"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHZ1

Near Lewisberry, Pennsylvania 17339

Sal R.

Job Details: 02/22/2023

CX complaint is that the unit is making a grinding noise during opperation. I quoted CX for the cost of repair in the amount of $240.00 for service and labor charges. Part is covered under a 1 year warraty. CX is calling WP for P&L.; ordrng 1 LOOK (LOOK)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Silver Spring, Maryland 20902

Roberto I.

Job Details: 02/22/2023

Cx complaint no ice. found frozen fill tube again. Ran test 45 no fill. Ran test 19 and left heatrr on for few minutes and then the icemaker fill worked. The heater is fine and gets the power but seems like the control board is not activeting it during normal operations. ordering control board W11224256. Return visit 3/2/23; ordrng 1 W11224256 (main control)

We serviced a

KITCHENAID OVEN

Model KSDB900ESS2

Near Chevy Chase, Maryland 20815

Roberto I.

Job Details: 02/22/2023

Cx complaint bake not working. Found thermal event on bake element and control board sending128V to the element. Quoted repair $566.71 with $125 labor for control board W11099784 and bake element W10779716 replacement. Cx needs mor time to make a decision. Collected $120 with check ; ordrng 1 W11099784 (main control) and 1 W10779716 (bake element)

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Williamsburg, Virginia 23188

Lucas R.

Job Details: 02/22/2023

"cx complaint water not pumping, checked unit found 7-2 wash motor failure, 120 vac to motor, motor not turning.; ordrng 1 W11460946 (pump and motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Columbia, Maryland 21046

Andrew H.

Job Details: 02/22/2023

"c xcomplaint is the unit is not cooling. i checked and found leak at the discharge line. compressor is in working condiction and not over heating, i replaced the coupler, drier and high side line leak. i pulled unit into a vac and filled to 68g, unit is now working proiperly; ordrng 1 look (look) and 1 w11506635 (coupler), used 1 w11506635 (coupler AH VS) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Mount Wolf, Pennsylvania 17347

Sal R.

Job Details: 02/22/2023

"CX complaint is that the unit is givinh a electrical burning smell. that the outlet/power supply is experianceing a thermal event. I powered the breaker off and advised CX to have a licensed electrican come into the home and inspect the pwer supply. I alos unplugged the unit and informed CX to not use or power unit on until a licensed electrican inspects the power supply. I contacted WP saftey team and explained my findings I informed CX that if called service is called for the same reason, a receipet form a licensed electrican will be needed before service is provided.; ordrng 1 LOOK (LOOK)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI6SDRXXY07

Near Suffolk, Virginia 23434

Zachery R.

Job Details: 02/22/2023

"replaced evap fan motor and blade, tested, unit has proper voltage supplied, advised cx to monitor unit for 24-48 hours before loading with product. while packing up cx pointed out defective drawer rail, quoted cx, cx paid in full; ordrng 1 W10874836 (end cap)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Centreville, Virginia 20120

Demonte S.

Job Details: 02/22/2023

Inspected the unit. Found that the cx is saying that the Refrigerator isn't making Ice. Ran Service Diagnostics on the unit. Ran Service Test 15 - Ice Levels Sensor Test. Ice Level Sensor is switching from 02 to 01 once finger is over the Switch. Ran Service Test 36 - Ice Box Fan Motor. Ice Box Fan Motor is running. Ran Service Test 56 - Ice Maker Error Codes. I'm getting E5 = Ice Maker Thermistor isn't satisfied. Ran Service Test 57 - Ice Maker Harvest Test. Ice Maker Harvested. I then ran Service Test 45 - Ice Maker Fill Test. Ice Maker Filled. Unit will need Ice Maker. ; ordrng 1 W11579560 (Whirlpool Refrigerator Ice Maker)

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW04

Near Gordonsville, Virginia 22942

Thomas B.

Job Details: 02/22/2023

Unable to locate Unit RTM states she will look into it 1st Attempt; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAM04

Near Washington, District of Columbia 20007

Samuel R.

Job Details: 02/22/2023

cx complaint unit is not making ice or any water is coming out.inspected unit and could confirm.removed filter and tested unit.got good water flow with out filter.unit will need a new filter head W10862460 8 tribles; ordrng 1 W10862460 (filter housing)

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