We serviced a
WHIRLPOOL WASHER
Model WTW4850HW2
Near Woodbine, MD 21797
Brian R.
Job Details: 11/29/2022
came out to replace vavle and pulled old valve and both sides had grit in them. had to flush hot line out. cold side is the one that gets blocked off. went over unit and water issues with cx. recalibrated and ran auto test. unit now checks. job complete.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Waldorf, MD 20602
Andrew H.
Job Details: 11/29/2022
"Cx complaint unit not completing cycles. Entered unit into diagnostic mode, found f7e4 (basket re-engagement error) and f6e3 (comm error, ACU can't hear MCU). Inspected under unit found slider ring halfway off of slider and signs of gearcase oil leaking. Called tech line and spoke with rep, said F6E3 from overload condition. Replaced slider, ran diagnostic cycle, cylce completed, but unit made very loud noise when shifting from agitate to spin. Advised cx to avoid using unit until gearcase is replaced. Scheduled return job to replace gearcase (W11449841) on Friday 12/9/22.Tech line reference # 7735159375; (created new UIS, deleted prior attachment to UisID 444789), ordrng 1 W11449841 (Gearcase)"
We serviced a
JENNAIR DBL WALL OVEN
Model JMW2427IL03
Near Alexandria, VA 22305
Dustin F.
Job Details: 11/29/2022
"CX complaint: Unit not heating correctly while preheatingInspected unit, checked resistances and voltage on temp sensor 1092 ohms,broil element 14.5 ohms - 121vUnit needs 2 techs to pull out for further diagnosis. i advised CX to not use oven until we come back out with 2 techs to pull unit out and diagnose/fix the unit. while in my van she came out and apologized saying 'im so sorry your gonna hate me' CX stated she turned the power back on and accidently turned the oven on and heard a 'pop' noise. i inspected unit, confirmed my connections were good. ORdering Bake element, sending back the main control for return visit,Console,Harnass,OVen control, and both microwave fuses. for return visit 2 tech and 2 count if possible for time to diagnose, kitchen is small and CX is worried ; ordrng 1 W11545804 (Bake Element) and 1 WPW10260060 (Oven Control Board) and 1 W11454130 (Console) and 1 W11216677 (Harnass Main) and 1 WPW10017410 (fuse) and 1 W11188752 (Fuse) and 1 LOOK (LOOK) and 1 LOOK (LOOK)"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Portsmouth, VA 23707
Anthony D.
Job Details: 11/29/2022
cx complaint of loud sound durning cycle ran diagnostic mode no error codes ran test cycle found wash motor sounds like metal on metal replaced sump assembly with preid part tested unit working as designed
We serviced a
AMANA WASHER
Model NTW4516FW3
Near North Potomac, MD 20878
Julian H.
Job Details: 11/29/2022
CX complaint about a leak inspected no errors ran a cycle found that pipe on wall is backing up & causes to overflow & leak CX will need a plumber to take care of this issue
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Pasadena, MD 21122
Alexander D.
Job Details: 11/29/2022
"cx complaint unit intermittently not filling with enough water even when selecting deep fill, more consistently on heavy duty cycle. inspected unit and verified complaint. put a small load of towels on heavy duty with deep fill set to max and water didnt even cover the washplate. cx is using correct amount of detergent and ran cleaning cycle with bleach a week ago. no errors stored and valves are opening good. issue must be in control. ran calibration to see if that will help in the meantime. ordering control, call cx to schedule return visit once we have eta on part; ordrng 1 W11419171 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Broadlands, VA 20148
Richard B.
Job Details: 11/29/2022
"CX complant. No ice dispensed and food freezing in fresh food section. Prior diagnosis found unit needs a ice container due to broken cog . Reduced temps to recomended in fresh food section last visit and installed new ice container this trip. Used ice from old container to assure ice is dispensing and CX stated no longer freezing in fresh food section. Job completed, RB"
We serviced a
WHIRLPOOL OVEN
Model WFE775H0HZ1
Near Bowie, MD 20721
Shane B.
Job Details: 11/29/2022
"cx complaint is the unit taking a very long time to heat up and never reaching the set temp. i found F6E1 oven over temp. inspected bake element and found the element is broken. i asked cx if he had any issues with things burning, unit not shutting off. he said he never has. temp prob reads correct temp in diagnostics. ordering bake element.; ordrng 1 W10779716 (elmnt-bake)"
We serviced a
WHIRLPOOL HOOD
Model WVW53UC6LS
Near Brambleton, VA 20148
Richard B.
Job Details: 11/29/2022
"CX complant. Control fell inside. Prior diagnosis found unit needs hardware kit . Installed control plate to control and then fastened control plate to hood canopy securing control in holes . Job completed, RB"
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ03
Near Mechanicsville, VA 23116
Jonathon C.
Job Details: 11/29/2022
"cx complaint, bad door switch. door switch was a nightmare, basically glued in by the insulation. called techline to report non repairable, just before they answered i managed to dig enough foam out to succesfully replace switch. documented with techline in case of future issues. job is complete."
We serviced a
WHIRLPOOL FREEZER
Model KRMF706ESS05
Near Bowie, MD 20721
Shawn D.
Job Details: 11/29/2022
"cx compalint water build up on top of freezer door showed me pic of the water build up and gasket is not sealing all the way it needs the seals behind gasket to keep it fluffy. grabbed seals from v/s installed and etsted door is sealing alot better now. unit is god; ordrng 2 w11159728 (seal SD V/S)s, used 2 w11159728 (seal SD V/S) from stock"
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Stephens City, VA 22655
Danny R.
Job Details: 11/29/2022
found the gear case making noise popping and grinding and making motor strain this will cuase it to over fill or under fill cx will gear case; ordrng 1 W11454734 (gear case) and 1 W10721967 (pully) and 1 WPW10006384 (belt)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Midlothian, VA 23114
Jerod R.
Job Details: 11/29/2022
"tested unit found unit had temps of 35 in ff section and was set to 36 , fr was at -2 and set to 0 , advised of temp settings and that use of a coil style thermometer will nt give accurate reading"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Woodford, VA 22580
Thomas B.
Job Details: 11/29/2022
Cx complaint unit is not working properly inspected unit removed and replaced the control and the lid lock tested and inspected for proper use unit now functions normally
We serviced a
JENN-AIR MICROWAVE
Model JMW3430IL02
Near Arlington, VA 22203
Dustin F.
Job Details: 11/29/2022
"CX complaint: UI board acting sparatic, losing power at times, buttons not responding, and the UI freezing.Inspected unit, confirmed CX complaint, could not get unit into test mode even after cycling power. ORdering New Console Assembly and Appliance manager board. Both Should be covered under entitlements. Quoting CX for Labor, Visit, and Shipping for a total of $245.00; ordrng 1 W11449431 (Console Assy) and 1 W11448961 (Appliance manager board)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Earleville, MD 21919
Alexander W.
Job Details: 11/29/2022
Opened part and found sump is used water inside of drain pump and gasket is pretty nasty. Spoke to AN about used part checking another sump in now call to schedule with cx ; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Bowie, MD 20720
Shawn D.
Job Details: 11/29/2022
"cx complaint door not working right and are loose. inspected unit and confimred fridge door not closing right and is loose. found upper screws loose and stripped. got screws out and grabbed new ones from v/s installed them then raised front of unit up and doors are now tight and closing good. unit is good; ordrng 2 W11579735 (screws SD V/S)s, used 2 W11579735 (screws SD V/S) from stock"
We serviced a
JENN-AIR REFRIGERATOR
Model JS42NXFXDE01
Near Falls Church, VA 22043
David J.
Job Details: 11/29/2022
CX complaints unit is freezing stuff in crisper drawer. Arrived to unit and found temps set to 41° in RC and 0° in FC. Check temps with probe and found correct temps inside both check temperature inside top crisper drawer and found at 35° and bottom crisper drawer at 41°. Call Techline SR number is above. They suggested everything is reading correctly and to have customer change from produce to deli setting on crisper drawer to see if that helps. I explain to customer with fresh vegetables that have water in them will naturally get harder. Unit is working as designed job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Midlothian, VA 23114
Jerod R.
Job Details: 11/29/2022
"tested unit found unit had temps of 35 in ff section and was set to 36 , fr was at -2 and set to 0 , advised of temp settings and that use of a coil style thermometer will nt give accurate reading"
We serviced a
MAYTAG RANGE
Model MGR6600FZ1
Near Leonardtown, MD 20650
Robert A.
Job Details: 11/29/2022
"Cx complaint that the unit's broiler is intermittent in lighting. I inspected the unit to confirm the complaint. I found the cooktop burner and the bake burn work fine. However the broiler burner take a few seconds to fully light. Only half of the burner tube has a flame, the strong smell of gas emit from unburned gas out of the tube. The unit needs a new broiler burner to resolve the issue. I'm ordering the parts for the return visit. I collected the payment in full by CC.; ordrng 1 WP8054078 (broiler burner tube 128.62)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near York, PA 17404
Bernard M.
Job Details: 11/29/2022
"When arrived, cx stated water has been dispensing. Dispensed several cups of water, found icemaker making and dispensing ice. No parts to replace at this time, the unit works as designed."
We serviced a
JENN-AIR MICROWAVE
Model JMW3430IL02
Near Arlington, VA 22203
Dustin F.
Job Details: 11/29/2022
"CX complaint: UI board acting sparatic, losing power at times, buttons not responding, and the UI freezing.Inspected unit, confirmed CX complaint, could not get unit into test mode even after cycling power. ORdering New Console Assembly and Appliance manager board. Both Should be covered under entitlements. Quoting CX for Labor, Visit, and Shipping for a total of $245.00; ordrng 1 W11449431 (Console Assy) and 1 W11448961 (Appliance manager board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV06
Near Kearneysville, WV 25430
Ken M.
Job Details: 11/29/2022
Gasket replaced and heat applied to close air gaps. Door is sealing properly. Old part left with customer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MISSING
Near Woodlawn, MD 21244
Robert L.
Job Details: 11/29/2022
"upon arrival cx met me at parking saying she called in and tried to change the repair to her dryer byt we dont service GE, and her fridge issue was someone spilled, so canceling call"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Waldorf, MD 20602
Andrew H.
Job Details: 11/29/2022
"Cx complaint unit is not cooling, found unit room temp, all fans working. Checked compressor, sounded like it was running, amp draw (0.3 amps), removed evaporator cover and inspected for leaks, found no apparent leaks. Removed factory drier, found unit full of refrigerant, compressor not pumping. Installed new start device, compressor still not pumping. Installed UV dye drier from van stock. Unit will need new compressor, uv drier and coupler. compressor in stock at tribles, i spoke with sammy in the office and rescheduled return date for 12/5/22. sealed system tech 2count job; ordrng 1 WPW10466675 (compressor) and 1 w11506635 (coupler) and 1 w10143759 (drier) and 1 w10143759 (drier (AH V/S) look), used 1 w10143759 (drier (AH V/S) look) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Smithsburg, MD 21783
Sal R.
Job Details: 11/29/2022
CX complaint is that the unti is leaking oil. I found that there is oil presant on the bottm of the spin basket coming from under the agitator as well as oil leaking form under the unit collecting in the sheild. I am orderign 1 gearcase (W11454741) and 1 splutch (W10721967). Return visit should be 2 call counted due to the time it takes to replace a gearcase. Return date set for 12/13; ordrng 1 W11454741 (gearcase 21 @ tribs) and 1 W10721967 (splutch 100 @ tribs) and 1 2callcount (2 call count) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Richmond, VA 23222
Joseph D.
Job Details: 11/29/2022
"replaced failed icemaker, cycled, test 57 working properly. filled properly. unit now working as designed."
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Lancaster, PA 17601
Justin L.
Job Details: 11/29/2022
"Was able to access unit, installed new control. Unit is working as designed. No further work needed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Bumpass, VA 23024
Thomas B.
Job Details: 11/29/2022
Cx complaint unit is not working properly inspected unit found evaporator is frozen over prior working states the heater and the control were replaced prior unit will need new harness per prior tech and what I'm visually seeing thermistor and harness. Cx is upset that I don't have the part and states whirlpool told her if I didn't have the parts needed they were going to replace the refrigerator. Called whirlpool to document. SR 7735158739; ordrng 1 W11581973 (Harness) and 1 WPW10384183 (thermistor)
We serviced a
ROPER DRYER
Model RED4516FW0
Near Martinsburg, WV 25404
Ken M.
Job Details: 11/29/2022
Element and timer replaced. Unit tested and is working properly. Old parts left with customer.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Hopewell, VA 23860
Chris B.
Job Details: 11/29/2022
cx comp unit will not heat insp unit conf cx comp found all switches and wires and fuses working found only 120v at l1 and no power off l2 tripped breaker tested unit working as desighned
We serviced a
WHIRLPOOL DRYER
Model MED7230HW0
Near Waynesboro, PA 17268
Sal R.
Job Details: 11/29/2022
"Per the previouse tech, I was able to access and replace the control board. I foun d the unit tobe opperating as designed. CX paid in full on 11/8; ordrng 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW
Near Smithsburg, MD 21783
Sal R.
Job Details: 11/29/2022
I attempted to service the unit and found that with the washer and dryer in the closet the units are wjder then the door frame. I attempoted to move the dryer and found that it would not clear the door jam even with the washer moved completly against the wall. CX to make unit accessible for service to be provided. CX will call office once this has been done inorder to corretly diagnose the unit.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Pasadena, MD 21122
Alexander D.
Job Details: 11/29/2022
"cx cant find pop but can see AGID of 11/8/21 and complaint called in on 11/7. cx complaint icemaker needs turned off because theres no water supply hooked up and unit is intermittently making low pitch humming noise. cx said she was trying get noise on video but she hasnt heard noise in a month but said her daughter heard it all night a couple days ago. inspected unit, no unusual noises. ran through all service tests, nothing making the noise. cx said noise stops when she touches door. more than likely something vibrating. put feet down to try and hold unit more steady to prevent vibration in case noise comes back. turned icemaker off. advised cx if noise comes back to try and get noise on video and find pop. cx understands. unit operating as designed at this time."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Fallston, MD 21047
Neil H.
Job Details: 11/29/2022
cx complaint unit making noise in spin cycle cx has put a foam pad behind the unit where the drain hose is because the hoses hitting rear of unit when drain and spinning she said that seems to have fixed issue i tested unit and sounds good no issues
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Mechanicsville, VA
Jonathon C.
Job Details: 11/29/2022
"cx complaint, no power. power cycled unit, ui powered back on. ui was doing some weird things. unable to verify cause, replaced main board and ui. tested unit, unit working as designed. job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Bumpass, VA 23024
Thomas B.
Job Details: 11/29/2022
Cx complaint unit is not working properly inspected unit found evaporator is frozen over prior working states the heater and the control were replaced prior unit will need new harness per prior tech and what I'm visually seeing thermistor and harness. Cx is upset that I don't have the part and states whirlpool told her if I didn't have the parts needed they were going to replace the refrigerator. Called whirlpool to document. SR 7735158739; ordrng 1 W11581973 (Harness) and 1 WPW10384183 (thermistor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Virginia Beach, VA 23452
Zachery R.
Job Details: 11/29/2022
"cx complaint unit leaking, no ice and freezing food. checked unit. fc temp at 4 degrees, rc at 35 degrees, come to find defective inlet valve measuring out of range, not allowing water to pass through. also come to find rc door not sealing due to defective hinges and stripped screws. ordering all parts to complete repair.; ordrng 1 WPW10279909 (valve-inlt) and 2 WP487576 (washer)s and 1 WP2325482 (hinge) and 1 W11026307 (hinge-pin) and 2 WP489497 (screw)s"
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Bowie, MD 20721
Shawn D.
Job Details: 11/29/2022
onstalled new console to find the corner os broken off snpped pic. reinstalled old console and reordering console; ordrng 1 W11413567 (console reorder)
We serviced a
JENNAIR DBL WALL OVEN
Model JMW2427IL03
Near Alexandria, VA 22305
Dustin F.
Job Details: 11/29/2022
"CX complaint: Unit not heating correctly while preheatingInspected unit, checked resistances and voltage on temp sensor 1092 ohms,broil element 14.5 ohms - 121vUnit needs 2 techs to pull out for further diagnosis. i advised CX to not use oven until we come back out with 2 techs to pull unit out and diagnose/fix the unit. while in my van she came out and apologized saying 'im so sorry your gonna hate me' CX stated she turned the power back on and accidently turned the oven on and heard a 'pop' noise. i inspected unit, confirmed my connections were good. ORdering Bake element, sending back the main control for return visit,Console,Harnass,OVen control, and both microwave fuses. for return visit 2 tech and 2 count if possible for time to diagnose, kitchen is small and CX is worried ; ordrng 1 W11545804 (Bake Element) and 1 WPW10260060 (Oven Control Board) and 1 W11454130 (Console) and 1 W11216677 (Harnass Main) and 1 WPW10017410 (fuse) and 1 W11188752 (Fuse) and 1 LOOK (LOOK) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Arlington, VA 22204
Dustin F.
Job Details: 11/29/2022
"CX complaint: Unit stops cooling then freezes up. they have to thaw out the unit every few weeks to get it to workInspected unit, confirmed CX complaint, CX had Water laying all over the floor from the unit defrosting. Inspected evap harnass, found brown wire for defrost heater backed out. Defrost heater ohmed out good, thermistor ohmed out at 14k in slushy slowball snow with the unit unplugged(seems Good) replaced evap harnass and tested unit, unit now working as intended."
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Milford, DE 19963
Andrew W.
Job Details: 11/29/2022
"Cx complaint is unit not working and has an F9E1 error code. inspected and verified complaint. unit has drain and water lines detatched. checked for error codes and found F9E1 long drain fault, F7E7 motor unable to reach target rpm, and F0E8 water ring error codes. tested unit and heard a knocking/screeching sound during spin. unit needs new gearcase, motor, drain pump, and splutch. quoted cx on cost of repair and cx wants to think about it. cx paid $120 service call by cc. quote saved in ticket.; ordrng 1 W11283592 (motor-drve) and 1 W11449840 (gear case) and 1 W11399437 (drain pump) and 1 W10721967 (splutch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Hanover, PA 17331
Bernard M.
Job Details: 11/29/2022
"Cx complaint unit doesn't make ice. Accessed and jumped icemaker and found the dial rotates and the bail arm raises, no water fills. Removed icemaker and found the fill tube was frozen. Steamed out all ice, jumped icemaker and it harvested and filled with water. Unit checks good. Cx paid $240 for service and labor"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Clarksburg, MD 20871
Marc M.
Job Details: 11/29/2022
"installed parts again, strictly adhering to the instructions proivded by technical pointer W11498806. completed DLMS calibration cycle and documented call with Leon at Techline. . unit now checks good."
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS
Near Washington, DC 20015
Emmanuel R.
Job Details: 11/29/2022
"Cs wine glass holders are missing, confirmed complaint, I found the tin clips on the middle rack where damaged and wouldnt stay on the rack. I replaced 4 tin clips and inspected unit. Unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Littlestown, PA 17340
Sal R.
Job Details: 11/29/2022
I was able to drop off Ice bin. CX will call office once new doors arrive.; saved tckt
We serviced a
AMANA RANGE
Model ACR4303MFS7
Near Chester, VA 23831
Chris B.
Job Details: 11/29/2022
cx comp unit elements will not work found wire not seated on switch seated wire tested unit working as desighned also advised cx of coil elm temp sensor and unit coild eml will not just go high on full blast and stay red
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Fallston, MD 21047
Neil H.
Job Details: 11/29/2022
cx said he believes the issue isn't the unit because the ice maker was leaking but found that filter needs to be changed every month because the well water is making issue with ice maker and dispenser explained that makes since because pressure is what makes valves open stron and close strong and cx said when ice maker acts up the dispenser is slow.
We serviced a
WHIRLPOOL RANGE
Model KVWB606DSS3
Near Mount Airy, MD 21771
Marc M.
Job Details: 11/29/2022
"cx complaint obvious protrusions from the chimney exterior panels. cx states that they have been dealing with this since purchase of the home in may/05/2022 but after replacing tjhe panels multiple times the builder concluded that the control assembly is what is pushing the exterior/cosmetic panels outward and affecting it appearance. unfortunately the chimney is grouted into place and will need to be made accessible for service. once the cx has had a contractor remove the grout, they are contacting kitchen aid to provide an accurate proof of purchase/home closing docs. CX WILL NEED AUTH IF PROCEEDING WITH COSMETIC PARTS REPLACEMENT OR CHOOSE TO PROCEED OOW. explained process in detail and documented report to service matters under file number sr7735008027 parts needed have been added.; ordrng 1 W10909682 (nameplate) and 1 W11321566 (chimney assembly)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSC25C6EYY02
Near Gaithersburg, MD 20878
Julian H.
Job Details: 11/29/2022
GOT HERE went to install parts & found that exisitng fill tube not coming out after trying for more than 1hr will need door CX WANTS A REFUND FOR EVERYTHING WE CAN REFUND EVERYTHING BUT $165 FOR BOTH VISITS STATES IT WAS OK refund $271.68; ordrng 1 LW10397059 (dor-fip ms)
We serviced a
MAYTAG REFRIGERATOR
Model M1TXEGMYW0
Near Bryantown, MD 20617
Robert A.
Job Details: 11/29/2022
Cx complaint that the unit is not cooling. I inspected the unit and confirmed the complaint. I found that the evap fan is not running. I checked behind the evap cover and nothing is blocking the evap fan and it is getting 121v. The unit needs a new fan to resolve the issue. I also found the drain hose was clogged causing ice to form in the FC. I removed the ice and tested the drain hose for the cx. The unit needs a new evap fan motor to resolve the issue. I'm ordering the part for the return visit.; ordrng 1 WP2315539 (fan motor) and 1 WP2163777 (fan blade)
We serviced a
KITCHENAID O.T.R MICROWAVE
Model KMHS120ESS11
Near Arlington, VA 22205
David J.
Job Details: 11/29/2022
CX complaint microwave light does not work underneath. After last visit found that control board diode melted and caused the light to not receive power. Ordered control board for return visit. Arrived today unplugged unit and removed old control board replaced with new reinstall all parts in powered up unit set time and tested microwave light. It now works on high and low. Tested all features of microwave. unit is now working as designed job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Hagerstown, MD 21740
Ken M.
Job Details: 11/29/2022
"Customer complaint is that the unit is giving an F2E2 error code. Inspection of the UI found that the UI has no loose connections, but is not responding. Unit needs a new UI.; ordrng 1 W10918487 (housing-ui)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Chesapeake, VA 23320
Austin D.
Job Details: 11/29/2022
cx complaint the unit is not turing on. checked the unit and found a loose connection at the control. reseated the connection and tested the operation. found that the unit only has 98 VAC being supplied to the unit from hot to nuetral. hot to ground has 120 vac. voltage drop somewhere between the unit and the breaker panel. advsied cx to contact an electrician at this time and once we have 120 vac from hot to nuetral and issues are still persisting to give us a call back. cx agreed.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Washington, DC 20003
Samuel R.
Job Details: 11/29/2022
was now able to test unit more without cx having to leave early.found motor to be making grinding sound.unit will need a new motor W10890624 8 tribles called office to reschedule; ordrng 1 W10890624 (motor)
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Charlottesville, VA 22901
Kyle A.
Job Details: 11/29/2022
After unboxing damage is much more extensive to lower door. Damage to liner and inner glass pack. Will need to return with upper and lower door parts.; ordrng 1 W11600222 (Upper door glass) and 1 W11518518 (Upper door handle) and 1 W11617223 (Lower door liner) and 1 W11598181 (Lower door divider) and 2 WPW10618107 (Divider glass)s and 1 W11600222 (Lower door glass)
We serviced a
JENN-AIR REFRIGERATOR
Model JS42PPDUDE01
Near Richmond, VA 23220
Joseph D.
Job Details: 11/29/2022
"replaced all 12 bulbs, unit now illuminating properly. followed service pointer s code S84638"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Eheart, VA 22923
Eric F.
Job Details: 11/29/2022
"Confirmed cx complaint unit not dispensing ice. Flund yoke stripped out, replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM02
Near Manassas, VA 20109
Carl R.
Job Details: 11/29/2022
Cx complaint is Not Making Ice - Side by Side Refrigerator. Pulled unitbfrom wall and removed power. Removed original ice maker from freezer and removed harness. Installed harness and new ice maker. Plugged unit back in. Unit harvest unit is working properly.
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Milford, DE 19963
Andrew W.
Job Details: 11/29/2022
"Cx complaint is unit not working and has an F9E1 error code. inspected and verified complaint. unit has drain and water lines detatched. checked for error codes and found F9E1 long drain fault, F7E7 motor unable to reach target rpm, and F0E8 water ring error codes. tested unit and heard a knocking/screeching sound during spin. unit needs new gearcase, motor, drain pump, and splutch. quoted cx on cost of repair and cx wants to think about it. cx paid $120 service call by cc. quote saved in ticket.; ordrng 1 W11283592 (motor-drve) and 1 W11449840 (gear case) and 1 W11399437 (drain pump) and 1 W10721967 (splutch)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Annapolis, MD
Alexander D.
Job Details: 11/29/2022
"cx complaint received notice saying unit needs service. inspected unit and verified complaint. serial# in range of service pointer for heater replacement. asked if unit has leaked, cx said he not sure and showed me some water damage in cabinet under sink, pic saved. doesnt seem like its from dishwasher. pulled unit out and can see some water stains on cutout floor. noticed a bunch of streaks on back wall of cutout, pics saved. no signs unit has leaked from heater. replaced heater and tested. no leaks from unit at this time. advised cx it seems the windows may be leaking but advised him to call a handy man to find cause of water damage since it doesnt appear to be from dishwasher. cx understands. unit is now working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrs315sdhz05
Near Chesapeake, VA 23321
Anthony D.
Job Details: 11/29/2022
replaced valve tested unit is working as designed
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Waldorf, MD 20602
Andrew H.
Job Details: 11/29/2022
"Cx complaint unit not completing cycles. Entered unit into diagnostic mode, found f7e4 (basket re-engagement error) and f6e3 (comm error, ACU can't hear MCU). Inspected under unit found slider ring halfway off of slider and signs of gearcase oil leaking. Called tech line and spoke with rep, said F6E3 from overload condition. Replaced slider, ran diagnostic cycle, cylce completed, but unit made very loud noise when shifting from agitate to spin. Advised cx to avoid using unit until gearcase is replaced. Scheduled return job to replace gearcase (W11449841) on Friday 12/9/22.Tech line reference # 7735159375; (created new UIS, deleted prior attachment to UisID 444789), ordrng 1 W11449841 (Gearcase)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ02
Near Farmville, VA 23901
Kyle A.
Job Details: 11/29/2022
Installed parts and tested unit and unit is now as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS05
Near Woodsboro, MD 21798
Ricardo S.
Job Details: 11/29/2022
Repalced freezer door. the noise comes from underneath the unit.. so i level the unit and now the noise go away
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC1
Near Hopewell, VA 23860
Chris B.
Job Details: 11/29/2022
f5e1 lid latch fault f8e1 long fill f5e3 lid will not lock or unlock f0e3 overload f5e2 then apon futerh insp found serial and model sticker does not match what the unit is or supposed to be someone khad swapped model and serial sticker and unit no longer sevicable
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Pasadena, MD 21122
Alexander D.
Job Details: 11/29/2022
"cx complaint unit intermittently not filling with enough water even when selecting deep fill, more consistently on heavy duty cycle. inspected unit and verified complaint. put a small load of towels on heavy duty with deep fill set to max and water didnt even cover the washplate. cx is using correct amount of detergent and ran cleaning cycle with bleach a week ago. no errors stored and valves are opening good. issue must be in control. ran calibration to see if that will help in the meantime. ordering control, call cx to schedule return visit once we have eta on part; ordrng 1 W11419171 (control)"
We serviced a
KITCHENAID COOKTOP
Model KCED600GBL01
Near King and Queen Court House, VA 23085
Jonathon C.
Job Details: 11/29/2022
"cooktop damaged on arrival. spoke to office, reordered part. cx will likely be unable to meet us for repair when the new one comes. requested that we complete repair with no one home.; saved tckt"
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Chesterfield, VA 23838
John P.
Job Details: 11/29/2022
"CX complaint unit not working checked unit found bad cold valve valve getting 120 volts but not opening, replaced the valve calibrated tested working as designed"
We serviced a
KITCHENAID OVEN
Model KERI203PBS4
Near Harrisburg, PA 17110
Fred G.
Job Details: 11/29/2022
cx complaint unit is displaying f3e2 error code. temps are not steady. inspected unit and entered into diag and found f3e2. pulled unit out and found 235.1vac to unit. tested temp sensor and found 1.076kohms. tested the temp sensor at the control and found the same results tested both bake element and found them into spec. unit needs control. called Techline, they agreed with the info provided they said the control needs replaced. control is no longer available. charged cx only for serivce call. $120
We serviced a
MAYTAG RANGE
Model MGR6600FZ1
Near Leonardtown, MD 20650
Robert A.
Job Details: 11/29/2022
"Cx complaint that the unit's broiler is intermittent in lighting. I inspected the unit to confirm the complaint. I found the cooktop burner and the bake burn work fine. However the broiler burner take a few seconds to fully light. Only half of the burner tube has a flame, the strong smell of gas emit from unburned gas out of the tube. The unit needs a new broiler burner to resolve the issue. I'm ordering the parts for the return visit. I collected the payment in full by CC.; ordrng 1 WP8054078 (broiler burner tube 128.62)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ06
Near Reisterstown, MD 21136
Brian R.
Job Details: 11/29/2022
"cx complaint is units under light stuck on and then blew out. he replaced buld and light wont change or go off. also said time jumps around and he has to keep changing it and numbers are missing bars or doing things. tested and checked unit. heated a wet towel for 30 sec and it heated well. never got van stock back for buld so ordering extra. unit will need new bulb as well as control replaced in case wrong bulb went in. he doesnt have box. as soon as parts ar in office will schedule.; ordrng 1 8206232A (Buld) and 1 W11545876 (Control), used 2 8206232A (Bulb BR Van Stock) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ0
Near Harrisburg, PA 17112
Fred G.
Job Details: 11/29/2022
was able to access unit and replace both the L/F and R/F switches as per previous visit. tested unit and found unit now checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Waldorf, MD 20602
Andrew H.
Job Details: 11/29/2022
"Cx complaint unit is not cooling, found unit room temp, all fans working. Checked compressor, sounded like it was running, amp draw (0.3 amps), removed evaporator cover and inspected for leaks, found no apparent leaks. Removed factory drier, found unit full of refrigerant, compressor not pumping. Installed new start device, compressor still not pumping. Installed UV dye drier from van stock. Unit will need new compressor, uv drier and coupler. compressor in stock at tribles, i spoke with sammy in the office and rescheduled return date for 12/5/22. sealed system tech 2count job; ordrng 1 WPW10466675 (compressor) and 1 w11506635 (coupler) and 1 w10143759 (drier) and 1 w10143759 (drier (AH V/S) look), used 1 w10143759 (drier (AH V/S) look) from stock"
We serviced a
MAYTAG OVEN
Model MER8775AS0
Near Norfolk, VA 23504
Zachery R.
Job Details: 11/29/2022
"replaced element, tested, unit working as designed."
We serviced a
JENNAIR MICROWAVE
Model JMW3430DS03
Near Stafford, VA 22554
Robert W.
Job Details: 11/29/2022
Cx Compolaint is the unit is giving an error code. Inspected unit and found console not responding and will throw error F2E1 stuck key cycled power and checked connections and all is good UI wont respond properly. Ordering UI; ordrng 1 W11236885 (Console) and 1 LOOk (Look)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Bowie, MD 20720
Shawn D.
Job Details: 11/29/2022
"cx complaint door not working right and are loose. inspected unit and confimred fridge door not closing right and is loose. found upper screws loose and stripped. got screws out and grabbed new ones from v/s installed them then raised front of unit up and doors are now tight and closing good. unit is good; ordrng 2 W11579735 (screws SD V/S)s, used 2 W11579735 (screws SD V/S) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Carlisle, PA 17015
Fred G.
Job Details: 11/29/2022
"cx complaint unit is not making ice. inspected unit and took FC temp reading with thermial cuppler and found -4 degrees. ran test 56 and found E5, timed ice making. ran test 57 and found ice maker completed harvest test. ran test 58 and found 1/0. test 37 shows 01/pass. test 36 I found ice box fan came on. test 45 I found no water coming to ice maker. I found dual water valve is spraying and I also found fill tub heater is showing open and fill tube is frozen. unit needs dual water valve and fill tub heater. please call cx once parts are in to schedule a return visit.; ordrng 1 W11087201 (heater) and 1 W11482383 (dual water valve)"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW2
Near Richmond, VA 23235
Joseph D.
Job Details: 11/29/2022
"cx complaint unit leaking, found leak at valve at wall, shut off valve recommend professional plumber to repair valve at wall/home plumbing"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Bowie, MD 20716
Shane B.
Job Details: 11/29/2022
installed orderd parts and tested all funtions. unit is working as designed.
We serviced a
MAYTAG WASHER
Model MHW5630HC0
Near Aldie, VA 20105
Daniel J.
Job Details: 11/29/2022
per notes installed console tested unit repsonding
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Clarksburg, MD 20871
Marc M.
Job Details: 11/29/2022
installed parts and tested unit. unit now checks good.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Murrells Inlet, SC 29576
Jason T.
Job Details: 11/29/2022
"Cx complaint, right side door gasket is seperated, also the left gasket is starting to offset from the door liner. Advised cx parts on order, dispatch will call to schedule a return visit, cx agreed.; ordrng 2 W10917313 (gasket-dor)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Ashburn, VA 20147
Richard B.
Job Details: 11/29/2022
"CX complant. Lights out in fridge. Prior diagnosis found lights out in fridge. Installed 4 leds and now all lights burning bright , Job completed, RB"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Washington, DC 20003
Samuel R.
Job Details: 11/29/2022
was now able to test unit more without cx having to leave early.found motor to be making grinding sound.unit will need a new motor W10890624 8 tribles called office to reschedule; ordrng 1 W10890624 (motor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB3
Near Poquoson, VA 23662
Lucas R.
Job Details: 11/29/2022
cx complaint unit not washing checked unit 4-3 wash motor code verified 120vac to motor motor not turning replace sump tested unit working as designed
We serviced a
WHIRLPOOL DRYER
Model WED6620HC1
Near Monrovia, MD 21770
Ricardo S.
Job Details: 11/29/2022
Replaced blower wheel.. unti tested ok
We serviced a
WHIRLPOOL DRYER
Model WED7120HW0
Near Silver Spring, MD 20901
Roberto I.
Job Details: 11/29/2022
"Cx complaint noise during cycle.Ran the unit, confirmed noisy blower. Removed front, found 2 loose screws on the blower. Tightened screws, the noise stopped. Unit good to go"
We serviced a
KITCHENAID DBL WALL OVEN
Model KODE500EBS
Near Wellsville, PA 17365
Andrew S.
Job Details: 11/29/2022
"Cx complaint is that the lower oven is not heating up as it should. Upon arrvial I found that the lower oven temp is more than 40 degrees off after doing a calibration test. I am ordering the lower oven control and temp sensor. I am also ordering a 2 tech due to the ove being in the corner of the kitchen and only having a few inches of clearance on the LH side. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11598200 (Control, Lower oven) and 1 W11598120 (Temp sensor)"
We serviced a
WHIRLPOOL WASHER
Model CHW9160GW1
Near Virginia Beach, VA 23454
Austin D.
Job Details: 11/29/2022
helped ZR with the repair.
We serviced a
JENN-AIR HOOD
Model JXW8530HS1
Near Bethesda, MD 20814
Roberto I.
Job Details: 11/29/2022
"Replaced clip, unit good to go."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Hagerstown, MD 21740
Ken M.
Job Details: 11/29/2022
"Customer complaint is that the unit is giving an F2E2 error code. Inspection of the UI found that the UI has no loose connections, but is not responding. Unit needs a new UI.; ordrng 1 W10918487 (housing-ui)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Silver Spring, MD 20910
Roberto I.
Job Details: 11/29/2022
"Replaced parts but shelves didn't aligned. Possible issue with side ladders or shelves. Ordering 2 side ladders WPW10372170, 3 shelves WPW10756310 and a shelf WPW10737427. If after this parts replacement stil not working, we have to call tech line.; ordrng 1 WPW10737427 (shelf) and 2 WPW10372170 (side ladder)s and 3 WPW10756310 (shelf)s"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS3
Near Baltimore, MD 21209
Keith H.
Job Details: 11/29/2022
cx complaint is unti leaking inspected unti and found the leak from sump more specifically the diverter.. orderin new pump/motor; ordrng 1 W10805015 (pump&motor)
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US0HS00
Near Ashburn, VA 20147
Richard B.
Job Details: 11/29/2022
"CX complant, Center burner dosent ignite. Inspected unit and found after milk was boiled over on center burner , Center burner now fails to ignite. . Cleaned orrifaces from spilled milk with a straight pin and tested unit . All burners now igniting and working as designed, Job completed, RB"
We serviced a
JENNAIR MICROWAVE
Model JMW3430DS03
Near Stafford, VA 22554
Robert W.
Job Details: 11/29/2022
Cx Compolaint is the unit is giving an error code. Inspected unit and found console not responding and will throw error F2E1 stuck key cycled power and checked connections and all is good UI wont respond properly. Ordering UI; ordrng 1 W11236885 (Console) and 1 LOOk (Look)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Mechanicsburg, PA 17050
Andrew S.
Job Details: 11/29/2022
Per previous diag I was able to access and replace the ice door and RF roller. I then verified that the unit is dispensing and the roller is functioning as intended. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Clarksburg, MD 20871
Ricardo S.
Job Details: 11/29/2022
Replaced parts.. i ran diagnostic test .. the defrsot step working ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Berlin, MD 21811
Frederick R.
Job Details: 11/29/2022
"Removed compressor, drier and sanded lines. Placed new compressor in place. Did not braze compressor in because no coupler ordered. Unit is 1 of 4 and is now prepped to have compressor brazed, drier installed on next visit. Ordering drier, and coupler. Still have to vac unit and fill it also. 2ct SS job on return. All units needs to be rescheduled together; ordrng 2 WPW10143759 (dryer)s and 2 W11506635 (coupler)s and 1 look (look)"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Hagerstown, MD 21740
Ken M.
Job Details: 11/29/2022
"Customer complaint is that the unit does not want to start. Tried to put the unit into diagnostics, but the unit would not respond. Can power the unit on, but it does not start. Some keys do not respond in normal operation. Ordering console. Need 2 techs, unit is stacked.; ordrng 1 W11591400 (console) and 1 look (look)"