We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Hanover, PA 17331
Bernard M.
Job Details: 11/29/2022
"Cx complaint unit doesn't make ice. Accessed and jumped icemaker and found the dial rotates and the bail arm raises, no water fills. Removed icemaker and found the fill tube was frozen. Steamed out all ice, jumped icemaker and it harvested and filled with water. Unit checks good. Cx paid $240 for service and labor"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Fairfax, VA 22030
Lloyd B.
Job Details: 11/29/2022
"Cx complained the unit did not dispense water. Installed new water valve and filter housing, also cleared the line from the housing to the inlet hose and tested and it now works as designed, dispensing water and will make ice. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Bowie, MD 20720
Shawn D.
Job Details: 11/29/2022
"cx complaint door not working right and are loose. inspected unit and confimred fridge door not closing right and is loose. found upper screws loose and stripped. got screws out and grabbed new ones from v/s installed them then raised front of unit up and doors are now tight and closing good. unit is good; ordrng 2 W11579735 (screws SD V/S)s, used 2 W11579735 (screws SD V/S) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Gloucester, VA 23061
Carl A.
Job Details: 11/29/2022
"cx complaint of ice bin stuck, checked unit to find buttong to be a little hard worked button and tested unit ,as well as ajusted leveling and calibating water dispenceing unit works as designed"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hampton, VA 23666
Lucas R.
Job Details: 11/29/2022
replaced control board - calibrated and tested unit working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Chesapeake, VA 23320
Austin D.
Job Details: 11/29/2022
cx complaint the unit is not turing on. checked the unit and found a loose connection at the control. reseated the connection and tested the operation. found that the unit only has 98 VAC being supplied to the unit from hot to nuetral. hot to ground has 120 vac. voltage drop somewhere between the unit and the breaker panel. advsied cx to contact an electrician at this time and once we have 120 vac from hot to nuetral and issues are still persisting to give us a call back. cx agreed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS07
Near Fairfax Station, VA 22039
Lloyd B.
Job Details: 11/29/2022
"Cx complained of frost in the freezer. Removed frost, installed gasket and applied heat around the seal for a better fit. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Waldorf, MD 20602
Andrew H.
Job Details: 11/29/2022
Customer complaint is the unit is not cooling. Inspected unit I found that I could barely pull unit out of the cabinetry area due to the two bolts holding the base plate have been removed in the base plate getting caught on a tile where the unit was sitting. I ended up just putting two bolts in the area to pick the base plate up so it wasn't dragging on the ground. I then remove the cover and hook my watt meter up in place. My watt meter read 42 watts. I noticed the dryer that was on the unit is the factory original dryer. And when the compressor was replaced both times the dryer was never replaced ever.The dryer was cold to the touch I cut the cap tube off from the dryer nothing came out from the dryer I then cut the dryer off from the loop going through the drain pan. I still had no refrigerant coming from unit or pressure. I cut the Yoda loop from the cabinet to the drain pan heater tubing and had refrigerant and brown / black oil coming from the Yoda loop out of the cabinet. I then isolated the system from the condenser through the yodaloo and hooked up nitrogen and try to flush Yoda loop but was unsuccessful. I still had black oil slash debris coming from Yoda loop and condenser. I tried to flush through the cap tube out of the low side line before the compressor and had three rags of oil. I waited on the phone with tech line while trying to flush the system out with nitrogen at 140 psi. Eventually tech line answered and I explained what I was having an issue with. Tech line stated the unit is has a burnout and that this can not be repaired and gave me file number. I left file number with customer
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Virginia Beach, VA 23452
Zachery R.
Job Details: 11/29/2022
"cx complaint unit leaking, no ice and freezing food. checked unit. fc temp at 4 degrees, rc at 35 degrees, come to find defective inlet valve measuring out of range, not allowing water to pass through. also come to find rc door not sealing due to defective hinges and stripped screws. ordering all parts to complete repair.; ordrng 1 WPW10279909 (valve-inlt) and 2 WP487576 (washer)s and 1 WP2325482 (hinge) and 1 W11026307 (hinge-pin) and 2 WP489497 (screw)s"
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Bowie, MD 20721
Shawn D.
Job Details: 11/29/2022
onstalled new console to find the corner os broken off snpped pic. reinstalled old console and reordering console; ordrng 1 W11413567 (console reorder)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Upper Marlboro, MD 20772
Andrew H.
Job Details: 11/29/2022
"Cx complaint is unit is not cooling. inspected unit, all items in freezer compartment frozen solid, frost building on top of freezer door and top of freezer compartment. Removed air tower, found return vents clogged with ice. Opened refrigerator door, noticed large gap (approx. 3/8 in.) between frame and liner. Called tech line, sent pictures of gap to representative, tech line deemed unit unrepairable. Tech line provided file number, left file number with cx, told them Whirlpool will be contacting them, File #7735150446"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Deltaville, VA 23043
Carl A.
Job Details: 11/29/2022
replaced all parts tested unit works as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Earleville, MD 21919
Alexander W.
Job Details: 11/29/2022
Opened part and found sump is used water inside of drain pump and gasket is pretty nasty. Spoke to AN about used part checking another sump in now call to schedule with cx ; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS05
Near Woodsboro, MD 21798
Ricardo S.
Job Details: 11/29/2022
Repalced freezer door. the noise comes from underneath the unit.. so i level the unit and now the noise go away
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Severna Park, MD 21146
Alexander D.
Job Details: 11/29/2022
"replaced control and owi. tested unit, no leaks but wash motor not running. skipped thru test cycle to get to heating and unit is heating. noticed previous tech had f4e3 error stored which is wash motor not running not failed owi. can hear wash motor try to run and diverter moving, but no water coming out. ordering wash motor, in stock @tribles. scheduled return visit for 12/13, please place cx on cancellation list; ordrng 1 W11087376 (wash motor) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ02
Near Farmville, VA 23901
Kyle A.
Job Details: 11/29/2022
Installed parts and tested unit and unit is now as designed.
We serviced a
KITCHENAID RANGE
Model KFEG504KPS0
Near Fairfax Station, VA 22039
Lloyd B.
Job Details: 11/29/2022
"Cx complained the unit would shut off during bake. Inspected the unit and found that it does shut off within seconds of being in bake and other times, taking several min before shutting off. At the control, there is a constant 110vac when shutting off. Checked wires and there aren't any broken. C hecked in broil setting and it didn't turn off. Checked the bake element and it has 16ohms. Fixed the neutral wire at the control and tested again and when it goes out, there is not 120v from L1 to N, and N to L2 has 240v and L2 to L1 has 240v. Cx now needs electrician. Job complete"
We serviced a
KITCHENAID OVEN
Model KERI203PBS4
Near Harrisburg, PA 17110
Fred G.
Job Details: 11/29/2022
cx complaint unit is displaying f3e2 error code. temps are not steady. inspected unit and entered into diag and found f3e2. pulled unit out and found 235.1vac to unit. tested temp sensor and found 1.076kohms. tested the temp sensor at the control and found the same results tested both bake element and found them into spec. unit needs control. called Techline, they agreed with the info provided they said the control needs replaced. control is no longer available. charged cx only for serivce call. $120
We serviced a
WHIRLPOOL RANGE
Model KVWB606DSS3
Near Mount Airy, MD 21771
Marc M.
Job Details: 11/29/2022
"cx complaint obvious protrusions from the chimney exterior panels. cx states that they have been dealing with this since purchase of the home in may/05/2022 but after replacing tjhe panels multiple times the builder concluded that the control assembly is what is pushing the exterior/cosmetic panels outward and affecting it appearance. unfortunately the chimney is grouted into place and will need to be made accessible for service. once the cx has had a contractor remove the grout, they are contacting kitchen aid to provide an accurate proof of purchase/home closing docs. CX WILL NEED AUTH IF PROCEEDING WITH COSMETIC PARTS REPLACEMENT OR CHOOSE TO PROCEED OOW. explained process in detail and documented report to service matters under file number sr7735008027 parts needed have been added.; ordrng 1 W10909682 (nameplate) and 1 W11321566 (chimney assembly)"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Owings Mills, MD 21117
Brian R.
Job Details: 11/29/2022
cx complaint is unit wont run or power up or do anything. checked power at wall and didnt have anything on L1 or L2 or across. checked box and found breaker off. turned on and tested unit and unit checks. call was placed before 1 year was up it shows. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Clarksburg, MD 20871
Marc M.
Job Details: 11/29/2022
cx complaint unit not producing ice. inspected unit and found that the icemaker had produced ice for several days prior to stopping entirely. forced cycle and unit completed cycle and filled with water. possible stall in icemaker motor corrected by the force cycle. unit now checks good.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Alexandria, VA 22306
Dustin F.
Job Details: 11/29/2022
"CX complaint: Not enough water, dishes not cleaning after their garbage disposal went upInspected unit, pulled these codesF10E2F7E1F9E1cleared codes, ran test cycle, same codes came back. Had to disconnect power to pull unit out, Replaced Sump, tested unit and got F10 E5 for Diverter leak detected. Visually inspected, found no leaks. Disconnected diverter and reconnected. Ran 3 diff test modes, 1 inside the cabinet after resinstalling, and 2 outside. all passed. No codes or leaks present."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Front Royal, VA 22630
Daniel J.
Job Details: 11/29/2022
top rack not getting cleaned bottm working better replaced middle spray arm and water is coming out but not making it to the dishes on top ordering feed tube and; ordrng 1 W10861745 (manifold) and 1 WPW10327455 (spray arm) and 1 WP3400918 (retainer) and 1 W10843168 (manifold)
We serviced a
WHIRLPOOL OVEN
Model WOD51EC7AS01
Near Brandywine, MD 20613
Andrew H.
Job Details: 11/29/2022
"Cx states bake cycle not working in upper oven. Pulled oven from wall, tested power to bake element and control board, tested control fuse. Bake element receiving 120 VAC, control fuse intact, control board only receiving 1.6 VAC. Checked breaker, breaker is working properly. Checked connections at junction box above oven, found melted wire nut at L1 in junction box. Replaced wire nut and entered diagnostic mode, found F1E0 (internal failure). i cleared error code and tested unit. unit is now working poperly and heating. cx paidn for service call with c/c"
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Mechanicsville, VA 23111
Jonathon C.
Job Details: 11/29/2022
"cx complaint, no power. power cycled unit, ui powered back on. ui was doing some weird things. unable to verify cause, replaced main board and ui. tested unit, unit working as designed. job is complete."
We serviced a
MAYTAG OVEN
Model MER8775AS0
Near Norfolk, VA 23504
Zachery R.
Job Details: 11/29/2022
"replaced element, tested, unit working as designed."
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Washington, DC 20003
Samuel R.
Job Details: 11/29/2022
replaced control and tested unit.ran unit in normal cycle.unit now working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAB01
Near Glen Allen, VA 23060
Jonathon C.
Job Details: 11/29/2022
"cx complaint, light out if FC. replaced parts per pre id. tested unit, unit working as designed. job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model JS48PPDUDB16
Near Leesburg, VA 20175
Ezra M.
Job Details: 11/29/2022
"not cooling properly. prior sealed system work by another company. stated replaced evaporator and compressor a week ago. compressor does not look to be a new compressor, bottom supports and sides covered with dust. compressor running extremely hot, pressures low. advise replacing compressor, evaporator and dryer. will need second tech and 3 ct. explained to cust cannot guarantee repair, especially not knowing what all the other company did. cust understands."
We serviced a
MAYTAG RANGE
Model MGR6600FZ1
Near Leonardtown, MD 20650
Robert A.
Job Details: 11/29/2022
"Cx complaint that the unit's broiler is intermittent in lighting. I inspected the unit to confirm the complaint. I found the cooktop burner and the bake burn work fine. However the broiler burner take a few seconds to fully light. Only half of the burner tube has a flame, the strong smell of gas emit from unburned gas out of the tube. The unit needs a new broiler burner to resolve the issue. I'm ordering the parts for the return visit. I collected the payment in full by CC.; ordrng 1 WP8054078 (broiler burner tube 128.62)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ06
Near Reisterstown, MD 21136
Brian R.
Job Details: 11/29/2022
"cx complaint is units under light stuck on and then blew out. he replaced buld and light wont change or go off. also said time jumps around and he has to keep changing it and numbers are missing bars or doing things. tested and checked unit. heated a wet towel for 30 sec and it heated well. never got van stock back for buld so ordering extra. unit will need new bulb as well as control replaced in case wrong bulb went in. he doesnt have box. as soon as parts ar in office will schedule.; ordrng 1 8206232A (Buld) and 1 W11545876 (Control), used 2 8206232A (Bulb BR Van Stock) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Suffolk, VA 23434
Anthony D.
Job Details: 11/29/2022
cx complaint dishes not wasing properly checked unit to find f4e3 wash motor fault code ohmed motor read open indicating bad wash motor replaced sump assembly with preid part tested unit is working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Virginia Beach, VA 23452
Zachery R.
Job Details: 11/29/2022
"cx complaint unit leaking, no ice and freezing food. checked unit. fc temp at 4 degrees, rc at 35 degrees, come to find defective inlet valve measuring out of range, not allowing water to pass through. also come to find rc door not sealing due to defective hinges and stripped screws. ordering all parts to complete repair.; ordrng 1 WPW10279909 (valve-inlt) and 2 WP487576 (washer)s and 1 WP2325482 (hinge) and 1 W11026307 (hinge-pin) and 2 WP489497 (screw)s"
We serviced a
KITCHENAID OVEN
Model KERI203PBS4
Near Harrisburg, PA 17110
Fred G.
Job Details: 11/29/2022
cx complaint unit is displaying f3e2 error code. temps are not steady. inspected unit and entered into diag and found f3e2. pulled unit out and found 235.1vac to unit. tested temp sensor and found 1.076kohms. tested the temp sensor at the control and found the same results tested both bake element and found them into spec. unit needs control. called TL agreed with the info provided they said the control needs replaced. control is no longer available. charged cx only for serivce call. $120
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS08
Near Hybla Valley, VA 22306
Eric W.
Job Details: 11/29/2022
cx complaint was ref rear panel dented we replaced the dented panel
We serviced a
KITCHENAID BUILT-IN M/W
Model KMBD104GSS01
Near Crofton, MD 21114
Shawn D.
Job Details: 11/29/2022
cx complaint cooked macandcheese bowl and it started smoking and was all burnt. inspected unit ran unit and is working. heated wet paper towel for 30 seconds and is heating good. heated bowls of water for 2 minutes and started boiling at 1:58 and is working good. called safety spoke to michael documented issue and said to call techline to double check with them if any other notes are in system. called techline .
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB3
Near Poquoson, VA 23662
Lucas R.
Job Details: 11/29/2022
cx complaint unit not washing checked unit 4-3 wash motor code verified 120vac to motor motor not turning replace sump tested unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Bowie, MD 20721
Shane B.
Job Details: 11/29/2022
cx complaint is the door swing open to hard. i explained the unit doesnt have slow close hinges or anything to stop or slow the door. i adjusted the feet to help slow the door so it doesnt swing so hard. unit is still sitting level. cx isnt happy with unit be understands it is working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS3
Near Baltimore, MD 21209
Keith H.
Job Details: 11/29/2022
cx complaint is unti leaking inspected unti and found the leak from sump more specifically the diverter.. orderin new pump/motor; ordrng 1 W10805015 (pump&motor)
We serviced a
WHIRLPOOL WASHER
Model CHW9160GW1
Near Virginia Beach, VA 23454
Zachery R.
Job Details: 11/29/2022
"upon arrival cx stated they no longer need service, secured parts in bin."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Millsboro, DE 19966
Andrew W.
Job Details: 11/29/2022
Per special project s code s17304 replaced heater element. tested unit and checked for leaks. no leaks detected and unit is working as designed. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT134TFDB01
Near Aberdeen Proving Ground, MD 21005
Neil H.
Job Details: 11/29/2022
checked temp 8 in fc and 39-rc and .7 amp draw called EW and he explained with the amp draw is normal and temp normal i explained unit is in a hotel room where empty most times and not opened alot so unit normal i explained to maint. guy that putting like a gallon of water or to give unit something to have thermostat to run off to maintain run and defrost cycles
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ02
Near College Park, MD 20740
Israel R.
Job Details: 11/29/2022
SR// 7735160515. Customer complaint unit is not catching the pantry drawer and it falls out of the track. We have replaced the tracks and still the same. They call customer service and whirlpool told them that we will be able to order parts that it needs but the unit does not have anything wrong is the design the drawer is pulled and if not pulled slow and straight the drawers falls out. I called techline and they had me messuring the cabinet and the front of the cabinet is wider than the back i get 28 inches exact and 28.5 to 28 3/4. I took pictures and sent them to whirlpool. THey are sending the unit for review because if it is expaninding in the front too much the unit will be unrepairable. Waiting on whirlpool review.; saved tckt
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Stafford, VA 22554
Robert W.
Job Details: 11/29/2022
"Replaced Gearcase. rotor,stator,clutch,slider,screws unit calibrated and tested unit is working properly."
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Stafford, VA 22554
Robert W.
Job Details: 11/29/2022
"Replaced Gearcase. rotor,stator,clutch,slider,screws unit calibrated and tested unit is working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Mechanicsville, VA 23116
Thomas B.
Job Details: 11/29/2022
Cx complaint unit is not working properly inspected unit found gap in liner gasket heated and molded to form to liner tested unit now functions normally ; ordrng 1 W11566892 (Harness with bimetal)
We serviced a
MAYTAG WASHER
Model MFW2055FRZ02
Near Catonsville, MD 21228
Robert L.
Job Details: 11/29/2022
"cx complaints water slow and frost in freezer, found water trickling and ice haloow, removed filter full pressure return, cx needs new filter, found right corner of door not sealing, found gasket fully extended and heat treat didnt close gap, found inserts for door mounting screws sticking out (see pic), door not closing properly unless forced, ordering FC door stainless, left rail assy and will use right rail assy on return, cx aware of time frame, to inspect, and no haul away; ordrng 1 WPW10397636 (slide left) and 1 LW10858419 (dor-fip)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Mechanicsburg, PA 17050
Andrew S.
Job Details: 11/29/2022
Per previous diag I was able to access and replace the ice door and RF roller. I then verified that the unit is dispensing and the roller is functioning as intended. Job complete
We serviced a
WHIRLPOOL ICE MAKER
Model WUI95X15HZ01
Near California, MD 20619
Robert A.
Job Details: 11/29/2022
"Cx complaint that the unit is making a loud gurgling noise. I inspected the unit to confirm the complaint. The unit is making plenty of ice. I ran an auto service cycle, the noise was identified while the recirculation pump was running. I also ran the recirculation pump in manual test and the noise was presnet again. I showed the 'use and care guide' on page 3 about normal noises. The cx understands that the noise is normal. THe unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMHW00
Near Woodbridge, VA 22193
Demonte S.
Job Details: 11/29/2022
Inspected the unit. Found that the cx is saying that the Freezer has Frost. Checked the Freezer. No Frost. I then checked the Freezer Evaporator Section no Frost. Cx is saying Items in the Freezer Section had frosted over. Asked the cx if she left the door open. Cx started to get real get really aggressive because I asked this questions. Nothing is wrong with the unit.( I advised that the cx doesn't over load the Freezer Section.) (Please see Sd Pictures if any questions. )
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS04
Near Washington, DC 20011
Mitchell H.
Job Details: 11/29/2022
cx complaint noise is back. when i got here i was able to confirm noise and pull unit out while noise was happening. found compressor line was too close to bottom of unit and was vibrating against it. removed an old padding and slid it under line so now it can not vibrate. noise went away. job completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Silver Spring, MD 20910
Roberto I.
Job Details: 11/29/2022
"Replaced parts but shelves didn't aligned. Possible issue with side ladders or shelves. Ordering 2 side ladders WPW10372170, 3 shelves WPW10756310 and a shelf WPW10737427. If after this parts replacement stil not working, we have to call tech line.; ordrng 1 WPW10737427 (shelf) and 2 WPW10372170 (side ladder)s and 3 WPW10756310 (shelf)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Woodbridge, VA 22192
Demonte S.
Job Details: 11/29/2022
Inspected the unit. Found that the cx is saying that the Refrigerator is still giving the P.o. Error / Lower Freezer & Refrigerator Sections stops cooling when this occurs. P.o. is flashing on the User Interface. Called Whirlpool Techline Ref # 7735150133. Per Whirlpool Techline to replaced the Freezer Fan Motor. ; ordrng 1 W11249952 (Whirlpool Refrigerator Evaporator Fan Motor)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS1
Near Virginia Beach, VA 23452
Zachery R.
Job Details: 11/29/2022
"replaced console, tested, unit working as designed."
We serviced a
MAYTAG RANGE
Model MGR6600FZ1
Near Leonardtown, MD 20650
Robert A.
Job Details: 11/29/2022
"Cx complaint that the unit's broiler is intermittent in lighting. I inspected the unit to confirm the complaint. I found the cooktop burner and the bake burn work fine. However the broiler burner take a few seconds to fully light. Only half of the burner tube has a flame, the strong smell of gas emit from unburned gas out of the tube. The unit needs a new broiler burner to resolve the issue. I'm ordering the parts for the return visit. I collected the payment in full by CC.; ordrng 1 WP8054078 (broiler burner tube 128.62)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Pasadena, MD 21122
Alexander D.
Job Details: 11/29/2022
"cx complaint unit intermittently not filling with enough water even when selecting deep fill, more consistently on heavy duty cycle. inspected unit and verified complaint. put a small load of towels on heavy duty with deep fill set to max and water didnt even cover the washplate. cx is using correct amount of detergent and ran cleaning cycle with bleach a week ago. no errors stored and valves are opening good. issue must be in control. ran calibration to see if that will help in the meantime. ordering control, call cx to schedule return visit once we have eta on part; ordrng 1 W11419171 (control)"
We serviced a
WHIRLPOOL COOKTOP
Model KICU509XBL00
Near Great Falls, VA 22066
Jason A.
Job Details: 11/29/2022
CX complaint COOKTOP F47 error. Replaced power supply & test all elements heat. NO ERRORs > JJ
We serviced a
WHIRLPOOL WASHER
Model MVW6230HC3
Near Westminster, MD 21157
Brian R.
Job Details: 11/29/2022
replaced parts ordered as well as cleared codes. ran a DLMS cycle then auto test as well. unit now checks. job complete.
We serviced a
JENN-AIR OVEN
Model JJW2830IL01
Near Fairfax, VA 22030
Carl R.
Job Details: 11/29/2022
"Cx complaint is, JA F2 E1 - Wall Oven. Inspected unit and tried to enter the diagnostic mode. F2e1 kept popping up. Diagnostic mode was /is not accessible. Unit will need console W11449303.; ordrng 1 W11449303 (Console)"
We serviced a
JENNAIR REFRIGERATOR
Model JS48CSDBDA
Near Reston, VA 20191
Richard B.
Job Details: 11/29/2022
"CX complant. Evap drip pan overflowing and freezing. Will need two techs to pull unit out and replace drip pan with heater. two matts needed for floors . Part in stock, Further work needed. TWO tech. Further work needed. RB; ordrng 1 w10199915 (drip pan 245.45) and 1 loollook (look look)"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Virginia Beach, VA 23464
Austin D.
Job Details: 11/29/2022
"cx complaint the unit is not able to lock the unit. checked the unit and the lid lock is acting as if the lid is open even with the lid closed. therefore, i replaced the lid lock and tested operation. unit is good to go. called tradecare to see if the manufacturer would be willing to help the cx in any way since we are just out of the one year by about 8 weeks. was told they will give her a P&L. added a sticky note and didnt charge cx. unit is good to go,."
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB1
Near Forest Hill, MD 21050
Neil H.
Job Details: 11/29/2022
cx complaint the temp not accurate temp up +15 calb. temp accurate on my meter now checked good and accurate now.
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104DBL5
Near Midlothian, VA 23113
Joseph D.
Job Details: 11/29/2022
"W11085683 CX complaint unit not running properly, confirmed complaint, sump motor leaking, no damage noted. cx declined quote"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0AS01
Near Brandywine, MD 20613
Shane B.
Job Details: 11/29/2022
complaint is the unit loosing power during a cleaning cycle. bottom oven is locked shut. i got both doors off. found fuse is blown. ordering part. schedule when available. cx asked that i leave bottom door off so she can clean oven. top door is back on.; ordrng 1 WPW10545291 (fuse-thrml)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Silver Spring, MD 20910
Roberto I.
Job Details: 11/29/2022
"Replaced parts but shelves didn't aligned. Possible issue with side ladders or shelves. Ordering 2 side ladders WPW10372170, 3 shelves WPW10756310 and a shelf WPW10737427. If after this parts replacement stil not working, we have to call tech line.; ordrng 1 WPW10737427 (shelf) and 2 WPW10372170 (side ladder)s and 3 WPW10756310 (shelf)s"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS01
Near Silver Spring, MD 20906
Roberto I.
Job Details: 11/29/2022
"CX complaint randomly oven doesn't turn off, even if the display says is off. Sometimes the oven turns off by itself. Ran test mode, found F6E4 (old code from 10/9/21). Called tech line, spoke to Bruce (sr # 7735154704), he advised to connect the unit to wifi and get the softwarte update, and if this doesn't work, to replace the console. Worked with the cx, connected the unit to wifi and go updates. Cx is monitorein the situation. Quoted console replacement just in case: $550.59 with $110 labor for console W11297728 replacement. Called Whirlpool Safety and documented ( sr # 7735071924); ordrng 1 W11297728 (console)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL04
Near Washington, DC 20010
Emmanuel R.
Job Details: 11/29/2022
"Cs doors dont line up or close correctly, confirmed complaint. I found the mullion isnt catching the striker, left hand door is really lower and wont catch striker, also when you try to level unit the entire fridge would teeter totter and not aligning with cabinets or doors themselves like the floor is bowing or warped. I cant get the unit leveled so the mullion closes correctly and unit is leveled. Ordering parts for return visit. On return visit please bring a large level and a angle square to get floor and cabinets straightness.; ordrng 1 W10892768 (hinge-door) and 1 12999501 (shim-hinge) and 1 W10861742 (hinge-door) and 1 WPW10515763 (roller) and 1 WPW10515762 (roller) and 1 WPW10120097 (stop-door) and 1 WP12028505AP (ref dr closer cam) and 1 W11177238 (rail-mulln) and 1 looklook (senior tech advised)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Hampton, VA 23666
Carl A.
Job Details: 11/29/2022
"cx complaint of unit not coming on at all.was unable to find any error code at this time,board is getting power but not sending out break down as follows 1/ W11419171,1/W11478526service call break down as follows service call 120.00parts 476.19shipping 15.00labor 110.00sub total 721.19tax 28.57grand total 749.75desposit 120.00"
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW2
Near Woodbine, MD 21797
Brian R.
Job Details: 11/29/2022
came out to replace vavle and pulled old valve and both sides had grit in them. had to flush hot line out. cold side is the one that gets blocked off. went over unit and water issues with cx. recalibrated and ran auto test. unit now checks. job complete.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Stafford, VA 22554
Robert W.
Job Details: 11/29/2022
"Replaced Gearcase. rotor,stator,clutch,slider,screws unit calibrated and tested unit is working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Herndon, VA 20171
Carl R.
Job Details: 11/29/2022
"Cx complaint is, Upper Rack Concerns - Dishwasher. Talked with cx, and cx showed me that the adjustments on the dishwasher is no longer attached to the upper rack. Unit will need adjustment kit W10712395.; ordrng 1 W10712395 (Adjuster kit)"
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Colonial Heights, VA 23834
John P.
Job Details: 11/29/2022
CX complaint lid not staying in place ordering lid bushing; ordrng 1 WP21258 (Bushing)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB
Near Virginia Beach, VA 23452
Austin D.
Job Details: 11/29/2022
cx complaint the unit is making alot of noise. checked the unit and found that the compressor is rattling internally. ordering all parts needed to resolve the issue.; ordrng 1 W11580057 (compressor) and 1 W11506619 (coupler) and 1 W11578570 (coupler) and 1 W11506619 (coupler) and 1 W11109499 (drier-tube) and 1 W11578004 (evaporator) and 1 r600 (r600) and 1 sstech (ss tech)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Virginia Beach, VA 23464
Austin D.
Job Details: 11/29/2022
came out to resolve the issue. disassembled as needed. replaced the inlet valve. tested operation. unit is running as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Stewartstown, PA 17363
Drew B.
Job Details: 11/29/2022
replaced pre id freezer door now checks good
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW1
Near Stephens City, VA 22655
Danny R.
Job Details: 11/29/2022
installed parts cheddcksok
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Ellicott City, MD 21043
Robert L.
Job Details: 11/29/2022
"cx complaint leaking out bottom smaller amount, found no errors, ran diagnostics, filled to max water level twice and drained 3 times, no leaks, found basket and tub leaning forward to left, suspension worn in front, found splash and warter marks down back panel, when tub is full leaning to far forward and when water is activated splashing over back side of tub, quoted $390 to replace suspension, cx to way options, collected $120 ch# 1032; ordrng 1 W11217817 (suspension)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Clarksburg, MD 20871
Marc M.
Job Details: 11/29/2022
installed parts and tested unit. unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MISSING
Near Woodlawn, MD 21244
Robert L.
Job Details: 11/29/2022
"upon arrival cx met me at parking saying she called in and tried to change the repair to her dryer byt we dont service GE, and her fridge issue was someone spilled, so canceling call"
We serviced a
WHIRLPOOL DRYER
Model MEDB766FW0
Near Pawleys Island, SC 29585
Jason T.
Job Details: 11/29/2022
"Installed motor and blower assembly, verified all unit functions for proper operation...working as designed."
We serviced a
MAYTAG DRYER
Model MED7230HC2
Near Charles City, VA 23030
Chris B.
Job Details: 11/29/2022
cx comp unit has dent in rear of unit insp unit conf cx comp found dent in rear of unit cabinet ordering ione cabinet W11417445 house is vacant at the moment; ordrng 1 W11417445 (cabinet)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Jessup, MD 20794
Israel R.
Job Details: 11/29/2022
Got to the house and no ice maker in the bin. Called office and the said it still is at the office. Office schedule for tomorrow.; saved tckt
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Reisterstown, MD 21136
Brian R.
Job Details: 11/29/2022
replaced control and powered unit back up. control started blinking green. ran a DLMS cycle and unit now checks. cx paid in full. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Chesterfield, VA 23838
Joseph D.
Job Details: 11/29/2022
"cx complaint unit rattling could not confirm complaint but unit missing levelling leg, unable to straighten cabinet without leg will need two tech to tilt unit back to get leg on please.; ordrng 1 WPW10515763 (roller) and 1 WPW10141622 (leveling leg) and 2 2tech (2 tech to lift unit)s"
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Colonial Heights, VA 23834
John P.
Job Details: 11/29/2022
CX complaint lid not staying in place ordering lid bushing; ordrng 1 WP21258 (Bushing)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Hampton, VA 23666
Carl A.
Job Details: 11/29/2022
"cx complaint of unit not coming on at all.was unable to find any error code at this time,board is getting power but not sending out break down as follows 1/ W11419171,1/W11478526service call break down as follows service call 120.00parts 476.19shipping 15.00labor 110.00sub total 721.19tax 28.57grand total 749.75desposit 120.00"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Upper Marlboro, MD 20772
Mitchell H.
Job Details: 11/29/2022
cx complaint unit is not making ice. inspected unit and found ice maker stuck in cycle. getting power. just not moving ice maker. ordering new ice maker for return visit. please reschedule when approved; ordrng 1 W11284458 (icemaker)
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Yorktown, VA 23690
Carl A.
Job Details: 11/29/2022
"cx complaint of unit running in spin mode for 35 mins non stop untill they unplugged the unit,also found damage to counsule called techline spoke with Chris ran unit through dag and found no problems at this time ordering parts needed for repairs SR#7735157006; ordrng 1 W11627413 (Control Unit Assembly, Machine And Motor) and 1 W11576953 (Console Assembly)"
We serviced a
WHIRLPOOL DRYER
Model WED9400SW0
Near Camp Hill, PA 17011
Andrew S.
Job Details: 11/29/2022
Per previous diag I was able to access and repalce the belt and Idler pulley. I then tested the unit and it is now functioning as intended. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Clarksburg, MD 20871
Marc M.
Job Details: 11/29/2022
"installed parts again, strictly adhering to the instructions proivded by technical pointer W11498806. completed DLMS calibration cycle and documented call with Leon at Techline. . unit now checks good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Milton, DE 19968
Andrew W.
Job Details: 11/29/2022
Cx complaint is unit freezing product in the RC. inspected and verified complaint. cx has fresh produce like lettuce and liquids on the top shelf near the cold air coming from the diffuser. tested diffueser and thermistor and the are reading and working properly. cx also stated doors were uneven. leveled doors to the cx's satisfaction. informed cx on proper placements of items on the top shelf. unit is working as designed. job complete
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Chesapeake, VA 23322
Austin D.
Job Details: 11/29/2022
cx complaint the unit is making a loud noise during the cycle. checked the unit and found that the gearcase makes alot of noise during the cycles. ordering a new gearcase and motor to resovle the issue.; ordrng 1 W11454734 (gearcase) and 1 W11497303 (motor) and 1 W10721967 (drive pulley)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Severn, MD 21144
Israel R.
Job Details: 11/29/2022
Customer complaint unit is not dispensing ice and leaking from the ice dipenser. I found the unit lower part of the bin was frosted over. I clear the ice and the auger motor started working and dispensing ice. I found there is a lot of frost build up in the lower part of the bin diue to the ice door not sealing correctly. Ordering new ice door. in warranty.; ordrng 1 W11423781 (Ice door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS03
Near McLean, VA 22101
Jason A.
Job Details: 11/29/2022
CX complaint FRIDGE RC temps too cold (in the low 30s) when set to 38. Replaced ontrol & prg code 25. Test control is reading thermistors. Test damper & fans & compressors work. Set to recommended Fast cool. & compressor + fans working > JJ
We serviced a
KITCHENAID OVEN
Model KOSE500ESS02
Near Williamsburg, VA 23185
Lucas R.
Job Details: 11/29/2022
"cx complaint no operation, checked unit found F9E0 miswired, and f6e1 communication code, entered diagnostics, no relays would activate, pulled unit verrified 249 vac and proper polarity to control, relays began activating, called techline spoke with austin sr7735155947 advised to check connections and advise cx to monitor unit working as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Lewisetta, VA 22511
Jonathon C.
Job Details: 11/29/2022
"cx complaint, water build up in FC. water leaking out of ice dispenser. found evap thermistor and ambient FC thermistor reading the same figure (17k ohms about 9 degrees) FC air temp was around -10. called WPTL spoke to chris sr 7735154314, checked therm readings at board and thermistor itself. reading the same, chaged evap therm just in case, also changed control. unit seems like its getting stuck in defrost likely due to incorrect temp reading. techline wanted control changed and i changed thermistor just in case. issue takes a few days to appear, unable to test for problem, job is complete."
We serviced a
MAYTAG DRYER
Model MED7230HC2
Near Charles City, VA 23030
Chris B.
Job Details: 11/29/2022
cx comp unit has dent in rear of unit insp unit conf cx comp found dent in rear of unit cabinet ordering ione cabinet W11417445 house is vacant at the moment; ordrng 1 W11417445 (cabinet)
We serviced a
WHIRLPOOL FREEZER
Model WRS571CIHZ02
Near Richmond, VA 23237
Chris B.
Job Details: 11/29/2022
replaced fitting tested unit for leaks unit working as desighned
We serviced a
WHIRLPOOL FREEZER
Model WRF550CDHZ04
Near Stone Ridge, VA 20105
Daniel J.
Job Details: 11/29/2022
replaced rails sliders and brackets for drawer had customer test doesnt want work order closed to see if frost forms
We serviced a
WHIRLPOOL FREEZER
Model WRF550CDHZ04
Near Stone Ridge, VA 20105
Daniel J.
Job Details: 11/29/2022
replaced rails sliders and brackets for drawer had customer test doesnt want work order closed to see if frost forms