Service History 663 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Spring Grove, Pennsylvania 17362

Drew B.

Job Details: 03/01/2023

cx complaint that unit is not cooling the rc section and when in arrived foudn the fc section is completely iced over and needs the new w11224591 call when in to reschd .; ordrng 1 W11224591 (harness fc fan)

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Spotsylvania Courthouse, Virginia 22551

Thomas B.

Job Details: 03/01/2023

Cx complaint of a clicking noise this sounds like the slider took apart rotor and stator screws are secure but can hear a bouncing clicking when running ordering the gearcase and slider.; ordrng 1 W11449841 (Gearcase) and 1 W10734521 (slider)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Stafford, Virginia 22554

Tanner B.

Job Details: 03/01/2023

CX concern the unit not washing well and after the first cycle the units manifold failed . cx founsd it sitting in middle rack . tabs on manifold and spary arm failed . Unit needs both parts to complete repair ..; ordrng 1 W11613489 (spary arm manifold) and 1 W11613488 (spary arm) and 1 look (look)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Virginia Beach, Virginia 23452

Carl A.

Job Details: 03/01/2023

"cx complaint of unit making noise,ran unit through diag on tested 4 was unable to duplicated noise found the freezer door not sealing from rails not fully retracking fully called techline spoke with Travis was advise to order rails SR#7735845066; ordrng 1 WPW10625069 (Assembly, Bracket (left Hand)) and 1 WPW10625070 (Assembly, Bracket (right Hand))"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDEM01

Near Silver Spring, Maryland 20902

Israel R.

Job Details: 03/01/2023

Installed new dual valve and the heater is the wrong one. Ordering heater. The other heater is for the freezer. Unit needs new fill tube heater for the top. not in stock.; ordrng 1 W11087201 (heater)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Newport News, Virginia 23601

Justin W.

Job Details: 03/01/2023

cx complaint unit not working. checked unit to find open operating thermostat. found 243vac between l1 and l2. spoke to parts warehouse. scheduled cx for 3/2/23. door switch checked good. thermal fuse and tcos checked good.; ordrng 1 WP3387134 (cycling thermostat)

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Middletown, Delaware 19709

Frederick R.

Job Details: 03/01/2023

"CX complaint is unit shuts off and doesnt finish cycle. Inspected/tested and the only error code I pulled was an F0E5 OB code. Ran diagnostics and unit would not go into hi spin. and agitate locked up after one turn. Looked under unit and saw alot of oil on bottom inside base and drive components. Gesrcase replaced a yr ago so not sure if this is from prior. Rotor bareley turns. Pulled rotor and clutch and insopected slider for defect and did see any. Ordering gearcase, slider, clutch, rotor/stator and suspension. Could not pin point exact issue but definitely no operating properly. I also calibrated unit before diagnosistc. Cannot reschedule at this time. FBO parts and TPB auth. 2 ct gearcase; rqstng P&A on 1 W11130359 (suspension), ordrng 1 W11393685 (gearcase) and 1 W11195971 (stator) and 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 W11260238 (rotor) and 1 look (look)"

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Bel Air, Maryland 21015

Neil H.

Job Details: 03/01/2023

F7E7F7E1CX COMPLAINT UNIT NOT STARTING FOUND 120 TO MOTOR AND MAKING HUMMING SOUND BUT NO MOVEMENT; ordrng 1 W11283592 (motor-drve) and 1 W11395618 (Whirlpool Washer Capacitor)

We serviced a

KITCHENAID COOKTOP

Model KFGC500JSS01

Near Timonium, Maryland 21093

Shane M.

Job Details: 03/01/2023

"cx complaint of left front burner being uneven burn & door not shuttig proper. replaced burner head, fixed burner issue. ordering hinges for door. pops on the left before shutting all the way.; ordrng 1 W11643630 (hinge L) and 1 W11643898 (hinge R)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF707ESS01

Near Milford Mill, Maryland 21244

Emmanuel R.

Job Details: 03/01/2023

"Replaced UI, paddles and auger motor but unit is still not dispensing ice. Ice door flap opens but no power going to motor. Ordering main control board to elimanate board failure. Tried to ohm out wiring harness at the p3 blue and gray wires to and Im getting intermitten readings, it could be my meter not acting right. Replacing control board on return visit and retest wiring harness. Also ordering auger shaft, the old one got siezed onto the motor and it wont come out.; ordrng 1 W11509548 (control) and 1 W11509548 (auger shaft)"

We serviced a

KITCHENAID FREEZER

Model KRFF507HPS03

Near Chesterfield, Virginia 23838

Chris B.

Job Details: 03/01/2023

cx comp unit will not cool insp unit conf cx comp found comp locked up and very hot to touch ordering compressor and couplers called jp; ordrng 1 W11574734 (compressor) and 1 W11504431 (coupler) and 1 W11504415 (coupler) and 1 W11506621 (coupler) and 1 W11506635 (tube) and 1 W11109499 (drier) and 1 W11504445 (coupler) and 1 W11504447 (coupler)

We serviced a

WHIRLPOOL WASHER

Model WET4024HW

Near Richmond, Virginia 23225

Chris B.

Job Details: 03/01/2023

helped dj; saved tckt

We serviced a

WHIRLPOOL DISHWASHER

Model WDT530HAMM

Near Frederick, Maryland 21702

Ricardo S.

Job Details: 03/01/2023

"New Home, no one live in the house yet.. contractor complains that the legs are damaged, inspected unit, the tub frame is damaged, order tub assy .2 counts job LOOK LOOK; ordrng 1 w11513977 (tub assy replacement) and 2 countsjob (counts job)s"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW2

Near ,

Ricardo S.

Job Details: 03/01/2023

"Cx complains about a water leak, inspected unit, the drain pan have some water. tub, pressure hose, inlet valve, water supply, drain pump and drain hose cks ok, i ran diagnostic test mode .. no error codes, water level cks ok, i ran rinse/spin.cycle, outer tub cks ok. no leaks any whrere.. but what i see is the agitator move too fast.. order parts; ordrng 1 W10836692 (agitator)"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Frederick, Maryland 21702

Ricardo S.

Job Details: 03/01/2023

R.A.C new dryer .. missing the terminal block cover and ground screw.. order parts; ordrng 1 WE02X10107 (scr 10-32 gx hxw 7/1) and 1 WP489069 (screw) and 1 W11298298 (cover)

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FS02

Near Manakin-Sabot, Virginia 23103

John P.

Job Details: 03/01/2023

CX complaint grates not staying in place confirmed CXs complaint ordering grates and cooktop ; ordrng 1 W11449099 (Grates)

We serviced a

WHIRLPOOL DRYER

Model WED6120HW2

Near Sykesville, Maryland 21784

Justin S.

Job Details: 03/01/2023

the cx says the unit is getting louder and louder in cycle. found the unit is starting off good but does start making noise. found the blower wheel is loosely connected to the motor. the blower wheel itself is seperating. the unit needs the blower wheel and motor. the blower wheel is going to have to be chiseled off the motor to remove the blower wheel connection; ordrng 1 W11549461 (motor) and 1 WP697772 (blower wheel)

We serviced a

WHIRLPOOL WASHER

Model wtw5800bw0

Near Richmond, Virginia 23238

Chris B.

Job Details: 03/01/2023

cx comp unit will drip and randomly start insp unit conf cx omp found cold valve dipping and punit will drain advised cx to turn off cold water to unit when not in use orderin g cold valve charged cx 120 sc 134.49 valve 15 ship 8.07 tax total collected 277.56 cx owes 10 on return visit; ordrng 1 W11168740 (cold valve)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Glen Allen, Virginia 23059

Chris B.

Job Details: 03/01/2023

cx comp unit will squeals when in high spin insp unit conf cx com po found gear case leaking ordering gear case splutch stator rotor gear case ; ordrng 1 W11449841 (gear case) and 1 W10915700 (stator) and 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 W10915701 (rotor)

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Richmond, Virginia 23220

Chris B.

Job Details: 03/01/2023

cx comp unit lid will not lock insp unit conf cx comp replaced strike found bezel n ot holding latch ordering bezel will use lastch on return visit town house is stright down and left at stop sighn on corner white bezel needed W11545554; ordrng 1 W11545554 (white bezel)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS03

Near Clarksburg, Maryland 20871

Ricardo S.

Job Details: 03/01/2023

"Cx complains that the unit not cooling properly, inspected unit, Rc temp 49 degrees, Fc temp 4 degrees, the freezer evaporator cover is full of ice, Defrost ptoblem, the control board not doing the defrost . i ran diagnostic test mode force to defrost and heater works ok.. order cntrl elec; ordrng 1 WPW10120827 (cntrl-elec)"

We serviced a

KITCHENAID RANGE

Model LLR6233AW0

Near Haymarket, Virginia 20169

Daniel J.

Job Details: 03/01/2023

free standing range number three on control not responding everytime about 3 of 7 tiimes was able to enter 3 on display number and oven light located next to three respond every time ordering control one in stock in UM; ordrng 1 W11029431 (control panel)

We serviced a

WHIRLPOOL WASHER

Model WET4024HW

Near Richmond, Virginia 23225

Joseph D.

Job Details: 03/01/2023

Suspension did not ship with cups although they are depicted in diagram. Reordering ; rqstng P&A on 1 W11174583 (Suspendion)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Bel Air, Maryland 21015

Neil H.

Job Details: 03/01/2023

CX COMPLAINT UNIT NOT COOLING IN FC FOUND OVER FROSTING IN THE FC AND THE THEMISTOR O.L. NEW FAN/HARNESS/THERMISTOR NEED FORCE DEFROST AND EVAP IN FC MELTED 449.48; ordrng 1 W11249952 (motor-evap)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near North Potomac, Maryland 20878

Julian H.

Job Details: 03/01/2023

CX complaint about unit not cooling got here found that unit is on no lights & both cavities @ room temp found that pantry ui was having water inside causing moisture to ui & harness also noticed that solenoid will click constantly compresor wont run found 2 blimks missing dc volts call TL had me check on test mode fans ui operation compressor then went to normal still clicking from solenoid valve resistance about 48oh between all windings need to replace drawer door pantry ui harness & controlSR#7735847085 GAVE CX AN ESTIMATE CX PAID FOR SVC CALL ONLY THRU APP; ordrng 1 W10815674 (dor-fip ss) and 1 W11170612 (harns-wire) and 1 WPW10677119 (cntrl-elec pantry) and 1 WPW10675033 (cntrl-elec)

We serviced a

MAYTAG DRYER

Model MGD6630HW3

Near Catonsville, Maryland 21228

Robert L.

Job Details: 03/01/2023

"cx complaint powers on clicks no start, found blown thermal fuse, cx said was using timed dry because sensor cycles where stoping after few minutes, replaced thermal fuse from truck stock, found f3e2 stored, ordering control, thermistor and sensor harness.....reorder thermal fuse for truck stock; ordrng 1 W11585677 (control) and 1 WPW10298258 (harns-wire) and 1 W10909685 (thermal fuse RL VS) and 1 WP8577274 (thermistor), used 1 W10909685 (thermal fuse RL VS) from stock"

We serviced a

WHIRLPOOL OVEN

Model WFG540H0ES1

Near Baltimore, Maryland 21218

Shane M.

Job Details: 03/01/2023

"cx complaint the display isnt powering on but soon you turn a burner on, control flickers. can confirmed. 120v at control. bring back control, ordering spark module.; ordrng 1 W11565127 (spark module)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Baltimore, Maryland 21213

Shane M.

Job Details: 03/01/2023

cx complaint the unit lights not turning on. found a broken door switch. gave cx a quote $270.44 cx paid in full by check 3135; ordrng 1 W11384469

We serviced a

MAYTAG WASHER

Model MHW6630HC3

Near Hampstead, Maryland 21074

Bernard M.

Job Details: 03/01/2023

"Cx complaint unit doesn't drain. Entered diag and found error codes F9E1 drain fault and F0E2 oversuds. Contacted TL and spoke with Butch, reported unit is located on farm and only the power comes on. Water and drain hose are unhooked. TL states the oversuds could be causing the drain pump to continously run and then go out. TL suggests replacing drain pump and cx should cut back on the detergent. Ordering drain pump, once part is in contact cx to reschedule; ordrng 1 W11458345 (drain pump)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Bear, Delaware 19701

Frederick R.

Job Details: 03/01/2023

CX complaint is DW leaking. Inspected/tested and found the inlet hose seems to have been damaged on install and is split open. Ordering new inlet hose. 14 in stock at Tribles. Rescheduled CX for 3/6/23; ordrng 1 W10878507 (inlet tubing)

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HZ08

Near Fredericksburg, Virginia 22405

Thomas B.

Job Details: 03/01/2023

Cx states unit doesn't heat every time ran a cup of water 5 times for 3 mins each time changing out water each time. unit heated every time ordering a capacitor and diode did notice the diode is very warm almost hot ordering parts; ordrng 1 W11256462 (diode) and 1 WPW10574736 (capactr-mg)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM01

Near Darnestown, Maryland 20874

Julian H.

Job Details: 03/01/2023

Cx complaint about unit not cooling as well on RC checked temps found 40@ 35 set notice drip pan starting to bowed as well water accumulating under drawer need to replace drip pan as well optimize sensor to suction line evapcover missing tabs sS16360 scode will cover labor seals are tearing (not caused by Cx) causing a bad sealing ui digits really hard to see temp set missing digits fading away frost acummulating on FC & behind adapter need parts ; ordrng 2 W10846057 (gasket-fip)s and 1 W10864518 (adapter) and 1 W11084807 (extension drain tube) and 1 W10789393 (cntrl-elec ui) and 1 W11188493 (cover-evap)

We serviced a

MAYTAG REFRIGERATOR

Model MSS26C6MFB01

Near Stafford, Virginia 22554

Tanner B.

Job Details: 03/01/2023

"CX Concern the unit not cooling well, freezing everything in rc.. found the temp at 35 but actual temps were 24.5 degrees F . RC thermisitor open and the unit defrost heater wasnt getting voltage in diag mode, but there was no deforst issue . unit needs new control , harness and rc thermisitor / cover . cover tabs failed , not properly securing the rc thermisitor to read temp correctly ..; ordrng 1 W11035841 (control) and 1 W10316760 (thermisitor) and 1 W11551372 (harness) and 1 WPW10425252 (cover) and 1 look (look)"

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Rosedale, Maryland 21237

Eric W.

Job Details: 03/01/2023

cx complant of unit not working inspected unit found when unit tryes to move shifter it shuts down and then comes back on on both spin and adjutate unit will need new control and shifter; ordrng 1 W11481722 (shifter)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Fairfax Station, Virginia 22039

Demonte S.

Job Details: 03/01/2023

Inspected the unit. Found that the cx is saying that the Refrigerator right Door Seal is ripping. Checked the Door Seal. Door Seal is ripping. Unit will need the Door Seal. ; ordrng 1 W10830274 (Whirlpool Refrigerator Door Gasket)

We serviced a

MAYTAG DRYER

Model MED5630HW2

Near Germantown, Maryland 20874

Julian H.

Job Details: 03/01/2023

2 YR WARRANTY COTSCO CX complaint about unit not drying on sensor dry stops several times & had to keep pressing button to start cycle checked test mode no errors found an issue with sensor harness not sendng signal to board need part; ordrng 1 WPW10298258 (harns-wire)

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Clarksburg, Maryland 20871

Julian H.

Job Details: 03/01/2023

CX complaiint about door opening by itself & condensation running out door inspected & found that seal is tearing (not caused by CX) & catch has difficulty to stay close sometimes need parts also complaint about discoloration of heater exhaust & back explained to her that is normal wear & tear need parts; ordrng 1 WPW10610880 (catch) and 1 WP3403431 (strike) and 1 W10861521 (seal-door) and 1 WP279368 (adhesive)

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Falls Church, Virginia 22043

David J.

Job Details: 03/01/2023

Cx complaint unit leaking. Arrived and inspected unit. Found drops off water coming from front left of outer door. Pulled outer door skin off and found When unit washes water splashes out of inner door. Ordering inner door and inner door gasket for return visit. Changed tub seal just in case. Will return when parts arrive. No leaks under unit or at valve. ; ordrng 1 W11559689 (Innerdoor panel) and 1 W11606677 (Lower door seal)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near Silver Spring, Maryland 20902

Roberto I.

Job Details: 03/01/2023

"CX complaint right door not closing properly. Inspected unit, found right door broken at the bottom hinge. Quoted repair $715.84 with $110 labor for right door LW10413519, nameplate W11178521 and cam WPW10470155 rteplacement. Cx declined. Collected $120; ordrng 1 LW10413519 (right door fip) and 1 W11178521 (nameplate) and 1 WPW10470155 (cam)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Bethesda, Maryland 20814

Roberto I.

Job Details: 03/01/2023

"Cx complaint no wash.Ran diag, found 4-3 and 7-1 errors. Ran a test cycle, the wash motor didn't run, the unit drained and the heater worked ok. Confirmed 120V supplied to the wash motor. Ordering sump/motor assy W11025157; ordrng 1 W11025157 (sump/motor assy)"

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near Providence Forge, Virginia 23140

Orbie

Job Details: 03/01/2023

cx complaint unit has intermittent problem controlling top and bottom ovens. no codes present. ordering control and console to complete repair. ordering another tech just to be safe as well.; ordrng 1 W11297709 (console) and 1 W11261167 (control) and 1 look (look)

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC0

Near Fredericksburg, Virginia 22405

Tanner B.

Job Details: 03/01/2023

"CX Concern thre unit not spinning out clothes. no errors in diag and went through diag cycle.. found no noise in spin, but noticed the bellow w/ abrasion and a tear .. statcked unit , needs two techs ..; ordrng 1 W11314648 (bellow) and 1 W11322905 (acu) and 1 look (look) and 1 secondtech (second tech)"

We serviced a

WHIRLPOOL WASHER

Model MVW5430MW0

Near Fredericksburg, Virginia 22406

Tanner B.

Job Details: 03/01/2023

"CX Concern the unit making horrible noise in spin every cycle ..water hazrd error in diag , no other errors .. unit completed a diag cycle, couldnt replicate issue. cx had video of unit and it screams.. there is some plastic shavings/ finer pieces on clutch .. unit needs new gearacse, clutch and valve .; ordrng 1 look (look) and 1 2ct (2ct) and 1 w11449840 (gearacse) and 1 w10721967 (clutch) and 1 W11513255 (valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF540CWHZ02

Near Fort Washington, Maryland 20744

Robert A.

Job Details: 03/01/2023

"Cx complaint that food is still freezing in the RC. I inspected the unit to confirm the complaint. I found the RC temp is 32 but it's set to 38. I took photos of multiple frozen items. The damper is working fine. I checked the thermistor reading at the control (con3 1&4), it read 5.6k ohms. I called techline to document the issue, they recommended replacing the RC thermistor. I'm ordering the part for the return visit.sr7735845234; ordrng 1 WPW10317076 (control board) and 1 WPW10224292 (harness w/sensor)"

We serviced a

JENNAIR OVEN

Model JJW2430DP03

Near Annandale, Virginia 22003

Jason A.

Job Details: 03/01/2023

Called office. IN WARRANTY: CX complaint stuck shorted key kitchen Single WALL OVEN. Replaced console. Set time & date. Preheated oven. Checked error codes. No error codes returned > SZ / JJCX called as we were driving away. Reported balck smoke.& fire from left side of oven cavity. CX stopped preheat & opened doors & ran vent Found scorched carbon & burnt BROILER. element & CONVECTION.fan & element discolored. See SDpics. BROILER > JJ; ordrng 1 W10860984 (motor-fan CONVECT) and 1 W10804429 (elmnt- BROIL) and 1 W11290999 (shield)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDB01

Near Frederick, Maryland 21703

Ricardo S.

Job Details: 03/01/2023

one of the copper lines on the compressor has become disconnected.. order coupler. sealed system repair LOOK LOOK; ordrng 2 w11504431 (coupler)s and 2 w11506619 (coupler)s and 2 W10913906 (coupler)s and 2 w11504415 (coupler)s and 1 sealedsystem (repair LOOK LOOK) and 2 countsjob (counts job)s and 1 W11109499 (drier-tube)

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Virginia Beach, Virginia 23452

Austin D.

Job Details: 03/01/2023

"cx complaint the unit is makiing abnormal noises during the spin cycle. checked the unit and let the unit run through a drain and spin. did hear some abnormal grinding throught the cycle. other than that no issues found. no oil located on gearcase. issue is interntal. ordering new gearcase, belt, pulley and motor. will return once the parts come in.; ordrng 1 W11454372 (transmission) and 1 W11497303 (motor) and 1 W10721967 (drive pulley)"

We serviced a

MAYTAG WASHER

Model MHW8000AW0

Near Pikesville, Maryland 21208

Emmanuel R.

Job Details: 03/01/2023

"Cs unit is leaking water , confirmed complaint. I found the diverter valve is leaking at the hose clamps (see pics) . Ordering replacement clamps, the screw types to ensure good seal. The old clamp are the pressure type and they are not sealing around the hose. Customer paid in full.; ordrng 2 WP596669 (clamp)s"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Conway, South Carolina 29527

Jason T.

Job Details: 03/01/2023

"Cx complaint, will not finish a wash cycle, no error codes found, during agitation test, gear case slipping, drive motor slipping during manual test. Wash plate seized to the gear case, drive belt is slipping on the cam, unit needs a rebuild, ordering all parts to complete the repair, direct ship parts to her house, advised cx to contact VIA dispatch once all parts are received, cx agreed.; ordrng 1 W11454734 (GEAR CASE) and 1 W10721967 (drive pulley) and 1 WPW10006384 (drive belt) and 1 W11283592 (motor-drve) and 1 W10752283 (washplate) and 1 W10752187 (screw) and 1 W10528947 (drive hub kit) and 1 LOOK (LOOK)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Derwood, Maryland 20855

Justin S.

Job Details: 03/01/2023

"the unit was off when i arrived. replaced the compressor and vacuummed the system down. filled to weight and checked for leaks. the unit is now cooling good. th eunit is now good; ordrng 1 W10913906 (coupler (js vs)), used 1 w10913906 (coupler (js vs)) from stock"

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Perry Hall, Maryland 21128

Neil H.

Job Details: 03/01/2023

"cx complaint unit making sqealing noise need rollers,pulley,and belt told cx no danger using unit they where scared it would spark and catch fire; ordrng 5 WPW10314173 (support)s"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300EBS00

Near Arlington, Virginia 22201

David J.

Job Details: 03/01/2023

RC 63� FC 64� CX complaint unit just stopped cooling. Customer had another service company come out and inspect unit and they found that the system was not cooling. Arrive today to check temperatures in both temperatures above. Unit was running when I arrived inspected evaporator had no frost pattern. Used UV light to inspect and found no leaks. Pulled unit out. Compressor is running as well as condenser fan. Compressor is warm and not boiling. Evaporator fan is working as well called EW and was told to order a sealed system repair for this unit will return once parts arrive. ; ordrng 1 WPW10507886 (Compressor kit) and 1 W11256565 (Evap) and 1 876764 (Coupler) and 1 WPW10143759 (Dryer) and 1 Sstech (Ss tech)

We serviced a

JENN-AIR OVEN

Model JMW2427LL00

Near McLean, Virginia 22102

Leon

Job Details: 03/01/2023

cx complaint is unit MW door dont stay closed cx had to put plasic stoppers to make door touch the switches and the when meat probe hit a temp the whole unit cuts off confirmed complaint ording interlock harness and new meat probe jack when the unit hits the temp for the prob a message pops up telling you to take the food out. if you dont open the door the unit would cut off cx said the food isnt at the temp the prob says it is called tech line SR#7735848463; ordrng 1 W11033422 (Interlock Harness) and 1 W11252826 (PROB JACK) and 1 W11598167 (UI)

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Washington, District of Columbia 20010

Samuel R.

Job Details: 03/01/2023

cx complaint unit will not start a cycle.inpsected unit and found unit stucl on drain.replaced control and unit will not register door is closed and door lock is good.all connections are good as well.reset power and tried again unit will still start a cycle.will order control and door in case.unit is also stacked will need a 2nd tech W11574590 5 tribles W11035628 10 tribles; ordrng 1 W11035628 (door lock) and 1 W11574590 (control) and 1 2ndtech (2nd tech)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ01

Near Myrtle Beach, South Carolina 29588

Paul F.

Job Details: 03/01/2023

Customers complaint is unit not running or cooling at all. Customer had the unit unplugged when I arrived but when I plugged it in the unit the compressor is locked up. NTO compressor kit.; ordrng 1 W11100924 (compressor) and 1 876764 (access valve)

We serviced a

WHIRLPOOL DRYER

Model WGD560LHW3

Near Silver Spring, Maryland 20901

Israel R.

Job Details: 03/01/2023

Installed new parts nad tested. Tested coild and they are slightly out of range. Ordering coil pack.; ordrng 1 279834 (2 coil gas valve set)

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Silver Spring, Maryland 20901

Israel R.

Job Details: 03/01/2023

"F0E5 Off balance load. Customer complaint unit was not turning on, I ran test and the unit is turening on but she said sometimes will come on and someties will be dead. Also the unit is hsaking a lot and steam was not working. I ran a cycle with steam and the steam is working.. The unit is staked and need second tech to remove the dryer. I tested load and go and is working good. Ordering control, UI suspension and dispenser to get the unit up to date with the service pointer. Call customer when parts are available.; ordrng 4 W11316766 (Suspension)s and 1 W11524105 (Dispenser) and 1 look (look 2 tech)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Providence Forge, Virginia 23140

Orbie

Job Details: 03/01/2023

cx complaint unit door warped. went to replace door and noticed new door was wrongly packaged. ordering new door. spoke with parts to try to expidite new door with no luck.; ordrng 1 W11461694 (panel) and 2 W11157086 (stud)s and 2 W10826179 (screw)s

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HBS04

Near Bel Alton, Maryland 20611

Robert A.

Job Details: 03/01/2023

Cx complaint that the unit is still not dispensing water. I inspected the unit to confirm the complaint. I found the reservior is frozen again. I thawed the reservior and water dispensed fine again. I called techline to document the issue. They recommended sealing the duct tower near the foam evap cover. I'm ordering the part for the return visit. sr7735848905; ordrng 3 w10684392 (gasket)s

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Vienna, Virginia 22180

Jason A.

Job Details: 03/01/2023

Model # is not the same. Updated MS. Job called in 2/21/23 POP 2/26/22. CX complaint WASHER does NOT hi spin. Load is wet at end of cycle. Checked NO ERROR Codes. Confirmed cold & hot water connections. Drain pump & hi/lo spin & agitate in maual component activation. Tub grinds when spinning. Found oil spun out of gearcase to belt housing. See SDpics. 2CountTub > JJ; ordrng 1 LOOK (LOOK) and 1 2CountTub (2CountTub) and 1 W11454741 (gearcase)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Little River, South Carolina 29566

Jason T.

Job Details: 03/01/2023

"Cx complaint, clothes getting tore up during any wash cycle, found drive motor slipping during manual load test, gear case slipping during agitation test. Installed parts from van stock to complete the repair, calibrated and tested unit...working as designed.; ordrng 1 W11449840 (GEAR CASE JT VS) and 1 W10721967 (drive pulley JT VS) and 1 W11283592 (motor-drve JT VS) and 1 WPW10006384 (drive belt JT VS) and 1 LOOK (LOOK), used 1 W11449840 (GEAR CASE), 1 W10721967 (CAM-KIT), 1 W11293592 (DRIVE-MOTOR), and 1 WPW10006384 (DRIVE-BELT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF540CWBM01

Near Alexandria, Virginia 22304

Lloyd B.

Job Details: 03/01/2023

"Cx complained the unit made noise and of cooling issues. Inspected the unit and found in diagnosttics, the damper was noisy and may be getting stuck open allowing things to freeze and temps in the freezer to not be normal bur currently the temps are good. Unit needs new damper; ordrng 1 WPW10594329 (damper)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Arlington, Virginia 22204

David J.

Job Details: 03/01/2023

Arrived to building and spoke with front desk. They do not have key or code. Please have owner of unit reschedule and give us the code to enter the unit. Front desk computer is down and cannot read any notes if there were any in the system.; saved tckt

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Bel Air, Maryland 21014

Eric W.

Job Details: 03/01/2023

cx complant of unit not working inspected unit found when you try to adjutate unit cuts off unit needs new control shifter and motor; ordrng 1 W11481722 (shifter) and 1 W10890624 (motor) and 1 W11603811 (control)

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Alexandria, Virginia 22312

Lloyd B.

Job Details: 03/01/2023

"Cx complained that after the repair, there is still damage. Inspected the unit in the warehouse and there are 5 of the same model, 3 of them have the same ripples on the left and right side and 2 new panels in the box have the same. Explained to the cx we can order 1 more but if it comes as the other 5, then thats just how its designed. Unit needs new panel; ordrng 1 W11325579 (panel)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FSS02

Near Fairfax, Virginia 22031

Jason A.

Job Details: 03/01/2023

CX complaint FRIDGE RC warm temps FC temps are OK. Found ice sections bottom of evap cover & ice clump on cap tube of RC evap. Mastic is breaking up indicating low & refrigerant leak. Icemaker & ice bin is full. Cubes are solid. See SDpics. 3CountSealSyst > JJ; ordrng 1 W11109499 (drier NON UV) and 1 A31005 (coupler) and 1 W11548259 (condenser) and 1 W11291123 (RC evap) and 1 3CountSealSyst (3CountSealSyst) and 1 LOOK (LOOK)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Herndon, Virginia 20170

Christian C.

Job Details: 03/01/2023

"F8E2 fill valve electrical problem, F9E1 not draining, and F10E2 vent electrical problem. Called techline. SR#7735850165 Advised errors are found to be when a problem happens with water inlet flow meter. Advised to replace water inlet. SWPR334653811 K165KE0APL1. Was able to get parts and labor covered. Installed control. Recieved only deflector. Ordering Vent assembly and water valve. Water valve none in stock at upper marlboro and whirlpool.; ordrng 1 W11535094 (water inlet) and 1 W11416460 (vent assembly)"

We serviced a

KITCHENAID RANGE

Model KSGG700EBS3

Near Prince Frederick, Maryland 20678

Robert A.

Job Details: 03/01/2023

"I installed the ordered parts and tested the unit for the cx. The LF burner is still sputtering when transitioning from simmer to the regular burner area. I tightened and loosen the screws on the burner head. It works sparingly then goes back to sputtering. I checked the orifice, it's the right size and seemed clear. All other burners work fine. I'm ordering a new orifice kit for the return. Maybe the orifice is defected or clogged. I'll call techline on the next visit if the issue continues.; ordrng 1 W11436985 (LP conversion kit)"

We serviced a

KITCHENAID OVEN

Model KFGC558JSS05

Near Charles City, Virginia 23030

Orbie

Job Details: 03/01/2023

"cx complaint unit has no ignition in smaller oven as well as one of the burners. found burner head not lined up correctly, fixed burner. found small door hinge causing misalignment of door during closing. called techline for oven spoke with adrian. SR # 7735849602. advised to check control harness. control harness good. spoke to MR was advised to 2 tech and return to check for loose wire to igniter. unit is a professional 48' unit, need 2 tech to remove safely.; ordrng 1 W11643896 (hinge) and 1 W11643900 (hinge) and 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSF705HPS00

Near Bethesda, Maryland 20817

Roberto I.

Job Details: 03/01/2023

"CX complaint after the sealed system repair, the unit has stopped cooling few times for 12 to 24 hours, and then back to normal.Temp check with thermocouple showed 3F In the Fc and 35F in the Rc. Fans and compressor running ok. Called tech line, spoke to Joe (sr #7735849713) and explained the situation. He advised to fush the sealed system with nitrogen to eliminate possible moisture and then to replace the drier. Spoke to SD. Called office and scheduled return with **SEALED SYSTEM TECH** and **2 COUNTS** for the day 3/8/23. Parts and labor CBE. Collected $120; ordrng 1 WPW10143759 (UV drier) and 1 sealed system tech and 1 2 counts and 1 nitrogen"

We serviced a

MAYTAG WASHER

Model MVW6230RHW1

Near Potomac, Maryland 20854

Roberto I.

Job Details: 03/01/2023

"CX complaint washer not draining. Ran terst mode, found F9E1 error. Inspectred unit, found both drain pump wires broken for the third time in a year. Repaired wires as cx can use the washer until we go back. Called tech line spoke to Chris (sr # 7735851101), they are not aware of any particular issue with this part. Marked pre id (not yet received, no eta) lower harness to be installed on return.; saved tckt"

We serviced a

WHIRLPOOL DRYER

Model MED5630HW2

Near Germantown, Maryland 20874

Julian H.

Job Details: 03/01/2023

"CX complaint about flapper from filter housing just fell inside CX seems to be very careful with unit found that flapper just got stuck on blower wheel Cx was able to take it out but wheel separated causing a noise when using for a long time replaced hosuing from preid & wheel from VS tested & working; ordrng 1 WP697772 (blower wheel FOR RESTOCK JH VS) and 1 LOOK (LOOK), used 1 wp697772 (blower FOR RESTOCK JH VS) from stock"

We serviced a

JENNAIR MICROWAVE

Model JMW2430DS1

Near Suffolk, Virginia 23435

Zachery R.

Job Details: 03/01/2023

"upon arrival waited on ac, spoke with office, was advised to wait until 9 am then contact ac, no answer from ac, called office, was advised to move on.; saved tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Charles Town, West Virginia 25414

Ken M.

Job Details: 03/01/2023

Customer complaint is that the unit is running noisy. Unit tested and determined that the noise is coming from the damper. Ordering damper.; ordrng 1 WPW10196393 (damper control assy)

We serviced a

MAYTAG WASHER

Model MVWB835DW2

Near McLean, Virginia 22102

Leon

Job Details: 03/01/2023

cx complaint was unit was making a loud noise when washing confirmed complaint went in diag mode seen the cold water valve was making a sound when ever its used also seen the the rotor was rubbing onthe bottom on the drain pan removed the pan tested unit didnt hear the sound ordering new water valve; ordrng 1 W11165546 (VALVE)

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29BBMS03

Near Baltimore, Maryland 21209

Shane M.

Job Details: 03/01/2023

took all pictures i could. please order parts that are needed on previous visit. will take more pictures of back of unit on return visit to repair unit.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Charlottesville, Virginia 22901

Kyle A.

Job Details: 03/01/2023

Cx cancelled with office.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near Olney, Maryland 20832

Israel R.

Job Details: 03/01/2023

Custoemr complaint unit is not making ice. I found the ice bein full with itmes and the arm was off. I pulled bar down and the ice maekr started filling and water works fine. I dont see an issue with the filter or water. The ice maker was off. I tested and the unit harvested and filled. Unit is good. I quoted for the air filter he said he is getting it. Unit is good.; ordrng 1 W10311524 (air filter 10.19)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS00

Near Newport News, Virginia 23602

Justin W.

Job Details: 03/01/2023

cx complaint unit leaking. checked unit to find liner warped behind ice maker and at top causing the potential to leak from left side. also found fill tube heater damaged. quoted cx for heater and advised we would level unit higher on left side to prevent potential leaking due to warped liner. cx pif; ordrng 1 W10760808 (93.64 fill tube heater)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Woodside East, Delaware 19962

Michael E.

Job Details: 03/01/2023

CX complaint: shelf cracked. Inspected asnd verified complaint. Unit is in the first 30n days. Documented shelf crack. Ordering shelf. Scheduled return visit for 3/7 AM; ordrng 1 WPW10710203 (bin-cntlvr)

We serviced a

MAYTAG WASHER

Model MVW4505MW

Near Woodstock, Virginia 22664

Danny R.

Job Details: 03/01/2023

"found drain pump cracked replaced with van stock checksok; ordrng 1 W11399437 (pump), used 1 W11399437 (pump look look dr vs) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Pikesville, Maryland 21208

Emmanuel R.

Job Details: 03/01/2023

"Cs user interface not working, confirmed complaint. I found water behind the display and the 'wash' and 'clean' light no longer come on. Unit needs a User interface. Ordering UI.; ordrng 1 W11416458 (UI)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Laurel, Maryland 20724

Israel R.

Job Details: 03/01/2023

Customer complaint someone from the extended warranty ereplace the ice maker. I tested the unit and ice maker is working. I ran a fill test and is not filling. Ran fill tube heater and is not tawing. I ran fill with the splice disconnected and is dispensing water. Unit needs new door and control. Told cusotmer to call use when the door is here.; ordrng 1 LW11026425 (dor-fip) and 1 W11212392 (cntrl-elec)

We serviced a

WHIRLPOOL ICE MAKER

Model WRX986sihz03

Near Virginia Beach, Virginia 23453

Austin D.

Job Details: 03/01/2023

cx complaint the unit is leaking out of the ice box container but under neath it. found the water coming from the ice maker section. either the ice maker is calling for too much wazter over time and overfilling the ice tray or the water valve is allowing too much water through before closing. ordering a new valve and ice maker to replace together. will return once the ice maker comes in. part is on fbo. cx agreed.; ordrng 1 W11579560 (ice maker)

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Fredericksburg, Virginia 22405

Thomas B.

Job Details: 03/01/2023

Cx complaint unit is squealing inspection of unit found the idler has worn down on one side to the bare metal also noticed it is struggling to rotate in the circle ordering the idler pulley and the belt for return visit ; ordrng 1 W10837240 (idler pulley) and 1 W11162091 (belt)

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Wyomissing, Pennsylvania 19610

Cody H.

Job Details: 03/01/2023

"Was able to access unit and install parts per previous visit. Noise has gone down but is still there, Sounds like motor is slowing down faster than the spin basket will allow, causing tention. Ordering motor and belt for return visit.; ordrng 1 w11283592 (Motor) and 1 WPW10006384 (belt)"

We serviced a

WHIRLPOOL DRYER

Model WGD7800XW0

Near Lancaster, Pennsylvania 17603

Justin L.

Job Details: 03/01/2023

Cx complaint unit making screeching noise. Was able to access unit and found idler cause of noise. Rollers looked new and cx wants to replace belts. Quoted for repair and collected full amount via card and setting return for Fri 3/3/23; ordrng 1 WP8544742 (blower belt) and 1 WP8547157 (drum belt) and 1 WPW10547292 (idler)

We serviced a

JENNAIR REFRIGERATOR

Model JS48NXFXDE01

Near Stone Ridge, Virginia 20105

Daniel J.

Job Details: 03/01/2023

customer sent both fridge and freezer door panels large bulit in door panels heavy spoke with office deemed needs two techs to avoid damage to product self or home; saved tckt

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Brambleton, Virginia 20148

Daniel J.

Job Details: 03/01/2023

dishwasher complaint odor at end of cycle when drying ran diag completed no errors store heating element discolored ran diag agin with kick panel off no smell coming from under unit completed cycle customer also haad a complaint this unit louder than old unit with the water hitting the door informed customer the sounds are normal in my opinion not sure of the older pressure being pushed through the older unit and no way to adjust the pressure on spray heads; ordrng 1 W11537778 (heater)

We serviced a

JENN-AIR REFRIGERATOR

Model JBSS48E22L00

Near Williamsburg, Virginia 23185

Lucas R.

Job Details: 03/01/2023

"cx complaint low ice production, checked unit, temps upon arrival 3 fc, 37 ff, icemaker cycled and filled upon arrival, while checking connections on optics, found fc liner peeling back above optics on top left corner, called techline spoke with steve, sent pucs of liner, advised unit produces about 96 cubes a day, harvests about once every 2 hours, advised to have cx dump ice and not use for 24 hours and count cubes, please shop job tomorrow so i can call cx and collect info. sr7735714452; ordrng 1 look (look)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Germantown, Maryland 20874

Julian H.

Job Details: 03/01/2023

CX complaint about unit not draining confirmed water inside pooling ran cancel/drain & water is going out to sink found a little hole also found water zipping inside from check valve no sealing well will need to replace drain hose; ordrng 1 8269144A (drain hose) and 1 WPW10545278 (drain hose)

We serviced a

JENN-AIR DISHWASHER

Model JDPSS245LX0

Near Alexandria, Virginia 22304

David J.

Job Details: 03/01/2023

F7E2 variable speed wash error F10e2 vent wax motor F5e1 door switch Cx complaint heard grinding and nothing is happening. Arrived and inspected unit. Found 3 error codes above. Cleared codes and tested unit drained but sounded like the pump was not propelling properly. Water filled but never started. Trying to make unit go into diagnostic was not working properly. Need to replace control sump and vent wax motor. Cx is having construction workers remove unit to work on next visit. ; ordrng 1 W11414073 (Vent wax motor) and 1 W11572094 (Control)

We serviced a

KITCHENAID REFRIGERATOR

Model WRV986FDEM01

Near Washington, District of Columbia 20016

Dustin F.

Job Details: 03/01/2023

"CX complaint: randomly the lights will go out and the unit will die completely, then shell call for service, they will do something behind it then it will do it again. we are the 5th company dispatched from AIGInspected unit, Found issues,rc thermistor 8.2kFC thermistor 20.39kRC evap 12.2kFC evap 15.3k5 degrees in FC area37 degrees in RC areaContacted MR, We suspect theres an intermitant issue with the LED driver Board, ORdering parts to complete repair.; ordrng 1 W10804160 (LED Driver Board) and 1 W11429989 (3 way valve solenoid) and 1 W11109595 (FC Evaporator Fan Motor) and 1 Look (Look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS03

Near Ellicott City, Maryland 21043

Robert L.

Job Details: 03/01/2023

"installed enw doors, relevled , unnit needs shim in right rear, used tile for now was able to get doors even, cx had new complaint ice melting, found ciedoor had large gap letting air in, ordering ice door ..........RL only; ordrng 1 W11268536 (door-ice) and 1 look (look)"

We serviced a

WHIRLPOOL FREEZER

Model GI6FDRXXY07

Near Ellicott City, Maryland 21043

Robert L.

Job Details: 03/01/2023

"cx complaint ice in base of freezer and not making ice, found evap drain frozen over, steamed clear drain and installed updated draiin tube kit, found ice maker stuck mid harvest, ordering icemkaer kit, collected, $363.62 amex cx paid in full...... drain tube covered for parts s-38253; ordrng 1 W10619951 (drain tube RL VS) and 1 W10882923 (icemaker), used 1 W10619951 (drain kit RL VS) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTE234GPS0

Near Lorton, Virginia 22079

Lloyd B.

Job Details: 03/01/2023

"CX complained the unit did not wash or dry. Inspected the unit and found the element was warped and the motor did not pump water initally. The motor would hum, not have any pressure and then begin to work, stop with no pressure and repeat. Explained all to safety and they told me to provide the cx with the quote and have them call WP with any questions. Job complete; ordrng 1 W11085683 (sump 248.98) and 1 W10703867 (element)"

We serviced a

WHIRLPOOL FREEZER

Model WRS315SDHM08

Near Laurel, Maryland 20724

Israel R.

Job Details: 03/01/2023

Customer complaint unit has dented door and was found on inspection date for the house but the unit is pass 30 days i quoted for both door they are calling the builder and whirlpool to get the doors covered. Quoted 1067.69; ordrng 1 LW11258441 (Door freezer 378.54) and 1 LW11258450 (dor-fip 397.58)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near McLean, Virginia 22102

Leon

Job Details: 03/01/2023

cx complaint was unit wouldnt cool confirmed complaint unit was turned off when i got into home compressor kept cutting off and on ran a amp draw when the compressor was on i got 3.1 amps called EW he told me what to order; ordrng 1 W11574734 (compressor) and 2 W11504445 (coupler)s and 2 W11504447 (coupler)s and 2 W11504431 (coupler)s and 2 W11504415 (coupler)s and 1 W11506635 (Valve Coupler) and 1 W11109499 (drier)

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW4

Near Fort Washington, Maryland 20744

Shane B.

Job Details: 03/01/2023

"cx complaint is the unit not running cycles. checked for codes and found F5E1 lid switch fault, F0E3 overload, F7E9 locked rotor, F2E1 stuck key. cleared codes. i tried locking the lid but display went blank, lid latch did not click at all. lid is starting to break at the left hinge. hinge looks fine but trim along back of lid is seperating and glass is pulling up away from the plastic underside of the lid when its being opened/closed. i found nothing out of place with drive motor. basket spins freely. ordering lid latch and control board for return visit. marking lid for use on return beings i wasent sent with it. schedule when approved.; ordrng 1 W10810403 (lid lock assy) and 1 W11182868 (control board)"

We serviced a

WHIRLPOOL WASHER

Model WFW75HEFW0

Near Upper Marlboro, Maryland 20772

Shane B.

Job Details: 03/01/2023

spoke with cx on the phone. she said she would not be home until 2pm. she explained that the bellows is needed (she said rubber boot around the door is torn and leaking water). i was not sent with the preIDed part. spoke with the office and they rescheduled visit for 3/3 and verified the bellows has been delivered to the shop. office contacted cx to reshedule.; saved tckt

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