We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Brambleton, VA 20148
Daniel J.
Job Details: 03/01/2023
dishwasher complaint odor at end of cycle when drying ran diag completed no errors store heating element discolored ran diag agin with kick panel off no smell coming from under unit completed cycle customer also haad a complaint this unit louder than old unit with the water hitting the door informed customer the sounds are normal in my opinion not sure of the older pressure being pushed through the older unit and no way to adjust the pressure on spray heads; ordrng 1 W11537778 (heater)
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Washington, DC 20017
Samuel R.
Job Details: 03/01/2023
replaced control abd calib rated unit.unit went through all steps pf service cycle unit is now good.
We serviced a
JENNAIR REFRIGERATOR
Model JS48NXFXDE01
Near Stone Ridge, VA 20105
Daniel J.
Job Details: 03/01/2023
customer sent both fridge and freezer door panels large bulit in door panels heavy spoke with office deemed needs two techs to avoid damage to product self or home; saved tckt
We serviced a
JENN-AIR MICROWAVE
Model JMW3430IM
Near McLean, VA 22102
Leon
Job Details: 03/01/2023
cx complaint was unit got a f2e1 error code confirmed complaint replaced the ui tested unit MW and oven both worked
We serviced a
WHIRLPOOL DRYER
Model WGD7800XW0
Near Lancaster, PA 17603
Justin L.
Job Details: 03/01/2023
Cx complaint unit making screeching noise. Was able to access unit and found idler cause of noise. Rollers looked new and cx wants to replace belts. Quoted for repair and collected full amount via card and setting return for Fri 3/3/23; ordrng 1 WP8544742 (blower belt) and 1 WP8547157 (drum belt) and 1 WPW10547292 (idler)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Gainesville, VA 20155
Robert W.
Job Details: 03/01/2023
Cx complaint is still no detergant. Inspected unit and diag unit and toggled on dispenser pump and its not coming on. Replaced and tested and pump is now operating properly.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Wyomissing, PA 19610
Cody H.
Job Details: 03/01/2023
"Was able to access unit and install parts per previous visit. Noise has gone down but is still there, Sounds like motor is slowing down faster than the spin basket will allow, causing tention. Ordering motor and belt for return visit.; ordrng 1 w11283592 (Motor) and 1 WPW10006384 (belt)"
We serviced a
WHIRLPOOL DRYER
Model WET4027HW0
Near McLean, VA 22101
Leon
Job Details: 03/01/2023
cx complaint was washer was making a loud sound when washing put unit in wash cycle didnt hear any sound then i put unit in a drain and spin still didnt hear anything was unable to pick unit up to see under due to how tight the spot is told cx to video tape the sound if it comes back and call back
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Fredericksburg, VA 22405
Thomas B.
Job Details: 03/01/2023
Cx complaint unit is squealing inspection of unit found the idler has worn down on one side to the bare metal also noticed it is struggling to rotate in the circle ordering the idler pulley and the belt for return visit ; ordrng 1 W10837240 (idler pulley) and 1 W11162091 (belt)
We serviced a
AMANA RANGE
Model AER6303MFS5
Near Dover, DE 19901
Taylor F.
Job Details: 03/01/2023
Cx complaint is front right burner not working. Tested inspected and verified complaint. Replaced element from previous diagnosis and unit is now working as designed. job is complete.
We serviced a
WHIRLPOOL ICE MAKER
Model WRX986sihz03
Near Virginia Beach, VA 23453
Austin D.
Job Details: 03/01/2023
cx complaint the unit is leaking out of the ice box container but under neath it. found the water coming from the ice maker section. either the ice maker is calling for too much wazter over time and overfilling the ice tray or the water valve is allowing too much water through before closing. ordering a new valve and ice maker to replace together. will return once the ice maker comes in. part is on fbo. cx agreed.; ordrng 1 W11579560 (ice maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM02
Near Burke, VA 22015
Demonte S.
Job Details: 03/01/2023
Inspected the unit. Found that the cx is saying that the Refrigerator is making noise. Checked the Drier in the Compressor Section. Drier was never pushed horizontal. Drier was still vertical. Please see Sd Pictures. ( Advised that the cx gives the unit 48 hours to calm down. ) Unit is working as Designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Laurel, MD 20724
Israel R.
Job Details: 03/01/2023
Customer complaint someone from the extended warranty ereplace the ice maker. I tested the unit and ice maker is working. I ran a fill test and is not filling. Ran fill tube heater and is not tawing. I ran fill with the splice disconnected and is dispensing water. Unit needs new door and control. Told cusotmer to call use when the door is here.; ordrng 1 LW11026425 (dor-fip) and 1 W11212392 (cntrl-elec)
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Kingsville, MD 21087
Neil H.
Job Details: 03/01/2023
CX COMPLAINT UNIT NOT ADVANCING PASS FILL NOT SURE WHAT THE ISSUE WAS TESTED NO ERRORS AND RECALB AND RAN TEST DIA CYCLE WENT THROUGH AND UNIT WORKING PROPERLY NOW.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Pikesville, MD 21208
Emmanuel R.
Job Details: 03/01/2023
"Cs user interface not working, confirmed complaint. I found water behind the display and the 'wash' and 'clean' light no longer come on. Unit needs a User interface. Ordering UI.; ordrng 1 W11416458 (UI)"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Joppatowne, MD 21085
Neil H.
Job Details: 03/01/2023
REPLACED THE HINGES AND THE LID UNIT TESTED GOOD.
We serviced a
MAYTAG WASHER
Model MVW4505MW
Near Woodstock, VA 22664
Danny R.
Job Details: 03/01/2023
"found drain pump cracked replaced with van stock checksok; ordrng 1 W11399437 (pump), used 1 W11399437 (pump look look dr vs) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WRF555SDFZ15
Near Herndon, VA 20170
Christian C.
Job Details: 03/01/2023
Cx compaint unit leaks water at filter whenever IM fills. Inspected unit tested water dispenser no leaks. Cycled IM to fill no leaks. Tested a second time. Still no leaks. Installed water reservoir. Tested unit still no leaks. Unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Woodside East, DE 19962
Michael E.
Job Details: 03/01/2023
CX complaint: shelf cracked. Inspected asnd verified complaint. Unit is in the first 30n days. Documented shelf crack. Ordering shelf. Scheduled return visit for 3/7 AM; ordrng 1 WPW10710203 (bin-cntlvr)
We serviced a
JENNAIR O.T.R MICROWAVE
Model JMV8208CS-0
Near Pikesville, MD 21208
Emmanuel R.
Job Details: 03/01/2023
Previous tech installed door and couldnt install the trim clip for the top hinge.I was able to install the clip for customer. Unit is now complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS00
Near Newport News, VA 23602
Justin W.
Job Details: 03/01/2023
cx complaint unit leaking. checked unit to find liner warped behind ice maker and at top causing the potential to leak from left side. also found fill tube heater damaged. quoted cx for heater and advised we would level unit higher on left side to prevent potential leaking due to warped liner. cx pif; ordrng 1 W10760808 (93.64 fill tube heater)
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Haymarket, VA 20169
Daniel J.
Job Details: 03/01/2023
complaint noise during spin front load washer decribed as tire rubbing tested heard rubbing removed front panel and bello rubbing still present inspected found hose from dispenser to tub pushed in too far making contact with tub adjusted ran quick wash sounds normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Olney, MD 20832
Israel R.
Job Details: 03/01/2023
Custoemr complaint unit is not making ice. I found the ice bein full with itmes and the arm was off. I pulled bar down and the ice maekr started filling and water works fine. I dont see an issue with the filter or water. The ice maker was off. I tested and the unit harvested and filled. Unit is good. I quoted for the air filter he said he is getting it. Unit is good.; ordrng 1 W10311524 (air filter 10.19)
We serviced a
JENNAIR DISHWASHER
Model JDPSS244LM1
Near Haymarket, VA 20169
Daniel J.
Job Details: 03/01/2023
dishwasher unit giving f9 e1 error vacummed out drain hose removed drain pump from sump checked for debris reinstalled tested unit through diag no errors after tested again no errors no water remaining after drain normal operation
We serviced a
KITCHENAID OVEN
Model KSEG700ESS6
Near Earlysville, VA 22936
Kyle A.
Job Details: 03/01/2023
Replaced cooktop and unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Charlottesville, VA 22901
Kyle A.
Job Details: 03/01/2023
Cx cancelled with office.; saved tckt
We serviced a
WHIRLPOOL DRYER
Model LEQ9508PW1
Near Herndon, VA 20170
Christian C.
Job Details: 03/01/2023
Cx complaint unit is not heating. Inspected unit getting 250VAC from outlet. Getting 250VAC at terminal block. Tested thermal fuse reading closed. Tested element reading open. Installed new element. Tested unit. Unit is now heating. Unit is working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 03/01/2023
Customers complaint is not drying properly. Found loose blower wheel. Reinstalled all check ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS03
Near Baltimore, MD 21209
Shane M.
Job Details: 03/01/2023
took all pictures i could. please order parts that are needed on previous visit. will take more pictures of back of unit on return visit to repair unit.; saved tckt
We serviced a
KITCHENAID O.T.R MICROWAVE
Model KMHC319ESS5
Near Kensington, MD 20895
Brian F.
Job Details: 03/01/2023
"Cx states MW not powering on, tested and confirmed. Installed new interlock and line fuse. Powered on unit and tested cook cycle, MW is heating. Unit is now working properly."
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW04
Near Chesapeake, VA 23323
Zachery R.
Job Details: 03/01/2023
"upon arrival called techline, spoke with Butch. informed butch of issues. was advised that unit info will be sent over for review, provided sr# and advised cx they will be contacted in a few days."
We serviced a
MAYTAG WASHER
Model MVWB835DW2
Near McLean, VA 22102
Leon
Job Details: 03/01/2023
cx complaint was unit was making a loud noise when washing confirmed complaint went in diag mode seen the cold water valve was making a sound when ever its used also seen the the rotor was rubbing onthe bottom on the drain pan removed the pan tested unit didnt hear the sound ordering new water valve; ordrng 1 W11165546 (VALVE)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Virginia Beach, VA 23452
Austin D.
Job Details: 03/01/2023
came out and replaced sump and pump. disassembled thte unit as needed replaced the parts. could not test due to the unit not nbeing installed yet by contractor. cx agreed.
We serviced a
KITCHENAID FREEZER
Model KFIV29PCMS03
Near Williamsburg, VA 23188
Orbie
Job Details: 03/01/2023
"replaced clip, UI and rear board. unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Charles Town, WV 25414
Ken M.
Job Details: 03/01/2023
Customer complaint is that the unit is running noisy. Unit tested and determined that the noise is coming from the damper. Ordering damper.; ordrng 1 WPW10196393 (damper control assy)
We serviced a
MAYTAG WASHER
Model MVWB955FC0
Near Fredericksburg, VA 22406
Tanner B.
Job Details: 03/01/2023
"CX Concern the unit leaking. no errors. ran diag and found back right coner leaking, clothing in tub ring, removed debris and tested unit. NO leaks . Job complete"
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Yorktown, VA 23692
Lucas R.
Job Details: 03/01/2023
"cx complaint unit not draining, checked unit found f3e1water level fault, 120 vac to drain pump, pump not turning, replaced drain pump, tested, unit working as designed."
We serviced a
JENNAIR MICROWAVE
Model JMW2430DS1
Near Suffolk, VA 23435
Zachery R.
Job Details: 03/01/2023
"upon arrival waited on ac, spoke with office, was advised to wait until 9 am then contact ac, no answer from ac, called office, was advised to move on.; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV05
Near Bethesda, MD 20814
Dustin F.
Job Details: 03/01/2023
"replaced icemaker per previous tech, tested unit, unit working as intended."
We serviced a
WHIRLPOOL WASHER
Model WED5010LW
Near Ruckersville, VA 22968
Eric F.
Job Details: 03/01/2023
"Confirmed cx complaint unit power cord mounting nut not seated in terminal block. Found nut in bottom of cabinet, reseated in block. Unit working as designed."
We serviced a
WHIRLPOOL DRYER
Model MED5630HW2
Near Germantown, MD 20874
Julian H.
Job Details: 03/01/2023
"CX complaint about flapper from filter housing just fell inside CX seems to be very careful with unit found that flapper just got stuck on blower wheel Cx was able to take it out but wheel separated causing a noise when using for a long time replaced hosuing from preid & wheel from VS tested & working; ordrng 1 WP697772 (blower wheel FOR RESTOCK JH VS) and 1 LOOK (LOOK), used 1 wp697772 (blower FOR RESTOCK JH VS) from stock"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Derwood, MD 20855
Justin S.
Job Details: 03/01/2023
cx says the unit is not spinning. found the unit has a f8e1(fill). found the unit has the water supply hooked up wrong. reconnected and the unit is now filling agitating spinning and draining good. the unit is now good
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Smithfield, VA 23430
Justin W.
Job Details: 03/01/2023
cx complaint unit noisy and water collecting at bottom of rc. confirmed complaint of noise and water in rc. checked unit to find at time of visit obstruction in rc drain line. evap tray not warped. attempted to clear drain to no success. called techline spoke to Nate unit submitted for review for PEX
We serviced a
MAYTAG WASHER
Model MVW6230RHW1
Near Potomac, MD 20854
Roberto I.
Job Details: 03/01/2023
"CX complaint washer not draining. Ran terst mode, found F9E1 error. Inspectred unit, found both drain pump wires broken for the third time in a year. Repaired wires as cx can use the washer until we go back. Called tech line spoke to Chris (sr # 7735851101), they are not aware of any particular issue with this part. Marked pre id (not yet received, no eta) lower harness to be installed on return.; saved tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Sykesville, MD 21784
Justin S.
Job Details: 03/01/2023
the cx says the unit is going out of balance and makes a grinding noise. put the unit into component activation and the unit is agitating spinning draining and filling good. no error codes stored. calibrated the unit. ran the spin a few more times and the unit isnt making any odd noises. had the cx get a few towels and ran a rinse and spin. the unit didnt make any odd noises or go out of balance3
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near Upper Marlboro, MD 20774
Shawn D.
Job Details: 03/01/2023
"cx compalint unit made 1 batch of ice after repair, inspected unit and confimred no ice temps are good ice maker arm is up so pushed it down and ice maker cycled and arm did not fall back down it stayed up. ica maker arm not falling down is the issue, adjusted arm and now falls down good. pulled kice maker out and dumped water and cycled it again and ice maker did everything perfect. unit is good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSF705HPS00
Near Bethesda, MD 20817
Roberto I.
Job Details: 03/01/2023
"CX complaint after the sealed system repair, the unit has stopped cooling few times for 12 to 24 hours, and then back to normal.Temp check with thermocouple showed 3F In the Fc and 35F in the Rc. Fans and compressor running ok. Called tech line, spoke to Joe (sr #7735849713) and explained the situation. He advised to fush the sealed system with nitrogen to eliminate possible moisture and then to replace the drier. Spoke to SD. Called office and scheduled return with **SEALED SYSTEM TECH** and **2 COUNTS** for the day 3/8/23. Parts and labor CBE. Collected $120; ordrng 1 WPW10143759 (UV drier) and 1 sealed system tech and 1 2 counts and 1 nitrogen"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT771RWYM01
Near Columbia, MD 21045
Robert L.
Job Details: 03/01/2023
"cx complaint still freezing in RC found temp 35 RC 10 FC, and constantly running, found mullion between secti0on hot, found condensor fan not running, found plug had fallen out, reconneced fan working, frost pattern weak due to compressor being hot, blocked half the return vents and adjusted temp down to 1*, cx to adjust as needed, tested all ops ok"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104DBL0
Near Norfolk, VA 23508
Carl A.
Job Details: 03/01/2023
cx complaint of ball bearings all over in side of unit checked unit to find that the rails had sperated and the ball bearings fell out causeing the upper rack to fall also the ajusters had failed replaced both parts tested unit works as designed
We serviced a
KITCHENAID OVEN
Model KFGC558JSS05
Near Charles City, VA 23030
Orbie
Job Details: 03/01/2023
"cx complaint unit has no ignition in smaller oven as well as one of the burners. found burner head not lined up correctly, fixed burner. found small door hinge causing misalignment of door during closing. called techline for oven spoke with adrian. SR # 7735849602. advised to check control harness. control harness good. spoke to MR was advised to 2 tech and return to check for loose wire to igniter. unit is a professional 48' unit, need 2 tech to remove safely.; ordrng 1 W11643896 (hinge) and 1 W11643900 (hinge) and 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM01
Near Lanham, MD 20706
Shawn D.
Job Details: 03/01/2023
cx complaint unti stopped cooling again inspected unit and confimred both section room temp unit is 26inch vacumed unit barley building pressure. cant find any uv dye but factory fitting for condenser to cabinet is very oily and went i used soapy water on connection i beleieve i see uv dye. used nitrogen and nitrogen never changed pressure but i can see i have to have a leak. cut fitting out and fixed that and then changed line going through drip pan the coating it popping off as if the line could be rusting out then insatleld drier to it vacumed unit down and filled to 5.5. oz and started cooling. told cx do not pack fridge wait a week again.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Virginia Beach, VA 23456
Austin D.
Job Details: 03/01/2023
checked unit and found a loose connection at the drain pump. reseated the connection and tested the drain pump. will send back pump since it is not needed. unit is running as designed.
We serviced a
KITCHENAID RANGE
Model KSGG700EBS3
Near Prince Frederick, MD 20678
Robert A.
Job Details: 03/01/2023
"I installed the ordered parts and tested the unit for the cx. The LF burner is still sputtering when transitioning from simmer to the regular burner area. I tightened and loosen the screws on the burner head. It works sparingly then goes back to sputtering. I checked the orifice, it's the right size and seemed clear. All other burners work fine. I'm ordering a new orifice kit for the return. Maybe the orifice is defected or clogged. I'll call techline on the next visit if the issue continues.; ordrng 1 W11436985 (LP conversion kit)"
We serviced a
KITCHENAID OVEN
Model KODE500ESS01
Near Bethesda, MD 20814
Brian F.
Job Details: 03/01/2023
"Cx states oven not displaying correct temp, tested and confirmed. Installed new temp sensor, compared reported temps to temp on meter. Unit is now working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Chesapeake, VA 23320
Zachery R.
Job Details: 03/01/2023
"replaced gaskets, used heat gun to form gaskets, advised cx to allow gasket to form to cabinet. unit working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Herndon, VA 20170
Christian C.
Job Details: 03/01/2023
"F8E2 fill valve electrical problem, F9E1 not draining, and F10E2 vent electrical problem. Called techline. SR#7735850165 Advised errors are found to be when a problem happens with water inlet flow meter. Advised to replace water inlet. SWPR334653811 K165KE0APL1. Was able to get parts and labor covered. Installed control. Recieved only deflector. Ordering Vent assembly and water valve. Water valve none in stock at upper marlboro and whirlpool.; ordrng 1 W11535094 (water inlet) and 1 W11416460 (vent assembly)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Silver Spring, MD 20902
Roberto I.
Job Details: 03/01/2023
"Cx wanted the refrigerator leveled on the back, but there is a depression on the floor. Sdvised cx to call a handyman or a floor expert to solve the issue with the floor. Service cancelled"
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW2
Near Virginia Beach, VA 23456
Branden R.
Job Details: 03/01/2023
came out to replace parts on unit disasembled and replace all parts needed for repair. tested unit and all major componets tested good and unit is running as designed .
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FSS02
Near Fairfax, VA 22031
Jason A.
Job Details: 03/01/2023
CX complaint FRIDGE RC warm temps FC temps are OK. Found ice sections bottom of evap cover & ice clump on cap tube of RC evap. Mastic is breaking up indicating low & refrigerant leak. Icemaker & ice bin is full. Cubes are solid. See SDpics. 3CountSealSyst > JJ; ordrng 1 W11109499 (drier NON UV) and 1 A31005 (coupler) and 1 W11548259 (condenser) and 1 W11291123 (RC evap) and 1 3CountSealSyst (3CountSealSyst) and 1 LOOK (LOOK)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Nokesville, VA 20181
Robert W.
Job Details: 03/01/2023
Replaced evap fan motor with harness.
We serviced a
WHIRLPOOL DRYER
Model WED5100HC1
Near Carlisle, PA 17013
Fred G.
Job Details: 03/01/2023
i was able to access unit and replace the drum as per previous visit. tested unit and found unit now checks good.
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Alexandria, VA 22312
Lloyd B.
Job Details: 03/01/2023
"Cx complained that after the repair, there is still damage. Inspected the unit in the warehouse and there are 5 of the same model, 3 of them have the same ripples on the left and right side and 2 new panels in the box have the same. Explained to the cx we can order 1 more but if it comes as the other 5, then thats just how its designed. Unit needs new panel; ordrng 1 W11325579 (panel)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS01
Near Bethesda, MD 20814
Brian F.
Job Details: 03/01/2023
"Cx states lights burned out in RC and FC, confirmed complaint. Installed new led lights. Unit is now working properly."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Harrisburg, PA 17109
Fred G.
Job Details: 03/01/2023
"cx complaint unit is making a grinding, humming noise. inspected unit and entered diag and found f10e2, f8e2. cleared code and ran auto test and found when wash pump came on it was making loud noise. replaced sump with motor and retested unit. unit now checks good."
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Bel Air, MD 21014
Eric W.
Job Details: 03/01/2023
cx complant of unit not working inspected unit found when you try to adjutate unit cuts off unit needs new control shifter and motor; ordrng 1 W11481722 (shifter) and 1 W10890624 (motor) and 1 W11603811 (control)
We serviced a
JENNAIR OVEN
Model JMW2427IM03
Near Chevy Chase, MD 20815
Brian F.
Job Details: 03/01/2023
"Cx states door latch still not functioning properly, tested and confirmed. Inspected unit, found one of the wires on the door latch harness was cut by a panel. Installed new harness, tested, unit is now working properly."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Gordonsville, VA 22942
Eric F.
Job Details: 03/01/2023
"Confirmed cx complaint unit not heating properly. Found inline power to heating element unseated. Reseated line, tested unit, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Arlington, VA 22204
David J.
Job Details: 03/01/2023
Arrived to building and spoke with front desk. They do not have key or code. Please have owner of unit reschedule and give us the code to enter the unit. Front desk computer is down and cannot read any notes if there were any in the system.; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KUDF204KPA00
Near Ellicott City, MD 21042
Robert L.
Job Details: 03/01/2023
"installed new control and inverter, replaced supply line to icemaker per previous, compressor and all fans came on, tested all ops ok.... beeps from ver temp will stop once reaches temp"
We serviced a
KITCHENAID OVEN
Model KSEG700ESS6
Near Earlysville, VA 22936
Kyle A.
Job Details: 03/01/2023
Replaced cooktop and unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWBM01
Near Alexandria, VA 22304
Lloyd B.
Job Details: 03/01/2023
"Cx complained the unit made noise and of cooling issues. Inspected the unit and found in diagnosttics, the damper was noisy and may be getting stuck open allowing things to freeze and temps in the freezer to not be normal bur currently the temps are good. Unit needs new damper; ordrng 1 WPW10594329 (damper)"
We serviced a
WHIRLPOOL RANGE
Model MGR5755QBD
Near Rockville, MD 20852
Roberto I.
Job Details: 03/01/2023
"CX complaint all 4 burners spark once the unit is plugged in.Confirmed complaint, found LR ignition switch shorted. In order to replace the switch hearness assy, the top most to be lifted, but all the burner screw are rusted/stuck in place and must to be drilled. Orifice holders are NLA and the unit cannot be repaired. Called Whirlpool Safety and documented."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near North Myrtle Beach, SC 29582
Jason T.
Job Details: 03/01/2023
"Installed control and UI-Panel, verified all unit functions for proper operation...working as designed."
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Little River, SC 29566
Jason T.
Job Details: 03/01/2023
"Cx complaint, clothes getting tore up during any wash cycle, found drive motor slipping during manual load test, gear case slipping during agitation test. Installed parts from van stock to complete the repair, calibrated and tested unit...working as designed.; ordrng 1 W11449840 (GEAR CASE JT VS) and 1 W10721967 (drive pulley JT VS) and 1 W11283592 (motor-drve JT VS) and 1 WPW10006384 (drive belt JT VS) and 1 LOOK (LOOK), used 1 W11449840 (GEAR CASE), 1 W10721967 (CAM-KIT), 1 W11293592 (DRIVE-MOTOR), and 1 WPW10006384 (DRIVE-BELT) from stock"
We serviced a
WHIRLPOOL RANGE
Model IES900DS02
Near Poolesville, MD 20837
Julian H.
Job Details: 03/01/2023
replaced parts & working
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Marietta, PA 17547
Drew B.
Job Details: 03/01/2023
"cx complaint that unit is making loud shaking and vibrating when arrived i did power on and run a spin test to see if anything can be determinded, foun issues with lock shifting from ag to spin, i found unit to have no suspennion issues and also is leveled asked cx for couple towels to run and see if i could duplicate what happened bc other wise the functions of the washer check good....showed cx with wet towels in that unit is working as deisgned with normal vibrations.."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Vienna, VA 22180
Jason A.
Job Details: 03/01/2023
Model # is not the same. Updated MS. Job called in 2/21/23 POP 2/26/22. CX complaint WASHER does NOT hi spin. Load is wet at end of cycle. Checked NO ERROR Codes. Confirmed cold & hot water connections. Drain pump & hi/lo spin & agitate in maual component activation. Tub grinds when spinning. Found oil spun out of gearcase to belt housing. See SDpics. 2CountTub > JJ; ordrng 1 LOOK (LOOK) and 1 2CountTub (2CountTub) and 1 W11454741 (gearcase)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Forest Hill, MD 21050
Neil H.
Job Details: 03/01/2023
CX COMPLAINT EVERY MORNING FROST IN FC AND THAN SHORT TIME LATER IT'S GONE UNIT SOUNDS LIKE IT TAKING OFF CX DESCRIPTION THAN SHE TOLD ME AFTER MY LAST VISIT ICE MAKER DIDN'T WORK FOR 2 DAYS BUT ARRVIED TODAY EVERYTHING IS FINE I CALLED T.L. TO DOC THIS IS A REPLACEMENT UNIT CX STILL HAS PROBLEMS WITH UNIT SHE SAYS
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near Georgetown, DE 19947
Michael E.
Job Details: 03/01/2023
Replaced panel as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HBS04
Near Bel Alton, MD 20611
Robert A.
Job Details: 03/01/2023
Cx complaint that the unit is still not dispensing water. I inspected the unit to confirm the complaint. I found the reservior is frozen again. I thawed the reservior and water dispensed fine again. I called techline to document the issue. They recommended sealing the duct tower near the foam evap cover. I'm ordering the part for the return visit. sr7735848905; ordrng 3 w10684392 (gasket)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ07
Near Fredericksburg, VA 22407
Thomas B.
Job Details: 03/01/2023
Cx complaint unit is not working properly inspected unit removed filter installed bypass no issues during filling and water returned to normal rate filled several cups no issues reinstalled filter filled serveral cups no issues after the 4th fill that's when the line start to jump and had a issue removed filter and reinstalled fixed the issue filled again to the same result recommended replacing filter possible dud filter charged 120.00 service call cx paid by CC
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Glenn Dale, MD 20769
Shane B.
Job Details: 03/01/2023
installed both ordered parts. restored power and ran calibration and service cycle. unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Providence Forge, VA 23140
Orbie
Job Details: 03/01/2023
cx complaint unit door warped. went to replace door and noticed new door was wrongly packaged. ordering new door. spoke with parts to try to expidite new door with no luck.; ordrng 1 W11461694 (panel) and 2 W11157086 (stud)s and 2 W10826179 (screw)s
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Kensington, MD 20895
Roberto I.
Job Details: 03/01/2023
"CX complaint softner dispenser not working.Ran test mode, no errors. Ran hot, cold and spftner dispenser test, everything worked as designed. Seems like the cx didn't know about the softner dispenser on/off feature, and it was turned off."
We serviced a
WHIRLPOOL WASHER
Model MVW5430MW0
Near Orrstown, PA 17244
Andrew S.
Job Details: 03/01/2023
Cx complaint is that the unit is going from sense to done and not starting a cycle. Upon arrival I found that the unit is just humming when the cycle is started. I found that the capacitor has failed and is leaking oil. I was able to access and replace the capacitor. Unit is now functioning as intended. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Silver Spring, MD 20901
Israel R.
Job Details: 03/01/2023
"F0E5 Off balance load. Customer complaint unit was not turning on, I ran test and the unit is turening on but she said sometimes will come on and someties will be dead. Also the unit is hsaking a lot and steam was not working. I ran a cycle with steam and the steam is working.. The unit is staked and need second tech to remove the dryer. I tested load and go and is working good. Ordering control, UI suspension and dispenser to get the unit up to date with the service pointer. Call customer when parts are available.; ordrng 4 W11316766 (Suspension)s and 1 W11524105 (Dispenser) and 1 look (look 2 tech)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW
Near Mechanicsville, VA 23111
Joseph D.
Job Details: 03/01/2023
Levelled calibrated spinning properly
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Littlestown, PA 17340
Bernard M.
Job Details: 03/01/2023
"Replaced splutch per previous tech, ran auto test and unit no longer makes noise. Unit checks good"
We serviced a
WHIRLPOOL DRYER
Model WGD560LHW3
Near Silver Spring, MD 20901
Israel R.
Job Details: 03/01/2023
Installed new parts nad tested. Tested coild and they are slightly out of range. Ordering coil pack.; ordrng 1 279834 (2 coil gas valve set)
We serviced a
WHIRLPOOL WASHER
Model WED4815EW1
Near Richmond, VA 23231
Joseph D.
Job Details: 03/01/2023
Replaced motor and blower
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Williamsburg, VA 23185
Orbie
Job Details: 03/01/2023
replaced icemaker. advised cx to dump first few batches and monitor ice production.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ01
Near Myrtle Beach, SC 29588
Paul F.
Job Details: 03/01/2023
Customers complaint is unit not running or cooling at all. Customer had the unit unplugged when I arrived but when I plugged it in the unit the compressor is locked up. NTO compressor kit.; ordrng 1 W11100924 (compressor) and 1 876764 (access valve)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW
Near Richmond, VA 23220
Joseph D.
Job Details: 03/01/2023
Tightened cam gear unit working properly
We serviced a
MAYTAG REFRIGERATOR
Model MFX2570AEM4
Near Herndon, VA 20171
Christian C.
Job Details: 03/01/2023
"Installed filltube, door gasket, valve, ice maker, and seal. Found RC section temps set to 33. Set temps back to recommended. Unit is working as designed."
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Washington, DC 20010
Samuel R.
Job Details: 03/01/2023
cx complaint unit will not start a cycle.inpsected unit and found unit stucl on drain.replaced control and unit will not register door is closed and door lock is good.all connections are good as well.reset power and tried again unit will still start a cycle.will order control and door in case.unit is also stacked will need a 2nd tech W11574590 5 tribles W11035628 10 tribles; ordrng 1 W11035628 (door lock) and 1 W11574590 (control) and 1 2ndtech (2nd tech)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Dickerson, MD 20842
Ricardo S.
Job Details: 03/01/2023
"Cx complains that the unit stopped in middle of the cycle i ran diagnostic test mode.. found error f8e1 long fill, the cold valve makes a humming noise, cks water pressure from supply valve and is bad, cx need a plumber .. washer machine cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model JCD2389GES
Near Washington, DC 20009
Samuel R.
Job Details: 03/01/2023
cx complaint unit is not closing dispenser door.inspected unot and could confirm.replaced dispenser assemebly and unit is all good.tested unit a few times and now sealing properly
We serviced a
JENN-AIR OVEN
Model JMW2427LL00
Near McLean, VA 22102
Leon
Job Details: 03/01/2023
cx complaint is unit MW door dont stay closed cx had to put plasic stoppers to make door touch the switches and the when meat probe hit a temp the whole unit cuts off confirmed complaint ording interlock harness and new meat probe jack when the unit hits the temp for the prob a message pops up telling you to take the food out. if you dont open the door the unit would cut off cx said the food isnt at the temp the prob says it is called tech line SR#7735848463; ordrng 1 W11033422 (Interlock Harness) and 1 W11252826 (PROB JACK) and 1 W11598167 (UI)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Pikesville, MD 21208
Emmanuel R.
Job Details: 03/01/2023
"Cs unit is not washing clothes, confirmed complaint. I found the control is unresponive in select cycles.Replaced control and tested unit. Unit is now working properly."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Norfolk, VA 23518
Carl A.
Job Details: 03/01/2023
replaced lid strike tested works as designed