Service History 651 - VIA Appliance

We serviced a

WHIRLPOOL DRYER

Model MED6230HW0

Near Falls Church, VA 22042

Leon

Job Details: 03/02/2023

cx complaint was drum seal was ripped off confirmed complaint replaced the seal and tested unit everything worked like it should

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Madison, VA 22727

Eric F.

Job Details: 03/02/2023

"Confirmed cx complaint unit leaking. Found front panel warped, not attaching to inner door properly, leaving a gap when door closes. Ordering front panel.; ordrng 1 W11613483 (front panel)"

We serviced a

WHIRLPOOL RANGE

Model AGR5330BAS

Near Bear, DE 19701

Taylor F.

Job Details: 03/02/2023

On arrival cx stated unit is at a different property. Gave cx a TY card and they will call to open a new ticket and reschedule.

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Largo, MD 20774

Shane B.

Job Details: 03/02/2023

cx complaint is the unit not powering on or running at all. confirmed complaint. unit is unresponsive. found no voltage at terminal block. found breaker was off. once on unit ran and heated properly. terminal block is wired properly adn supplying 216vac. advised cx if issue returns to have breaker replaced. it is very old. unit is working as designed.

We serviced a

MAYTAG DRYER

Model MGDC215EW1

Near Washington, DC 20017

Samuel R.

Job Details: 03/02/2023

cx complaint unit is not heating.inspected unit and could confirm.found vent to be clogged causing thermofuse to blow.tested thermo fuse and read 7.58mohms.unit needs a new thermofuse.cx will get vent cleaned WP3392519 100 tribles; ordrng 1 WP3392519 (thermo fise)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Bear, DE 19701

Taylor F.

Job Details: 03/02/2023

Cx complaint is unit not dispensing ice. Tested inspected and verified complaint. Found a cube got stuck in the dispenser chute and caused the ice to freeze together. Remvoed ice blockage and unit is now working as designed. Job is complete.

We serviced a

KITCHENAID FREEZER

Model KRFF507HPS01

Near Vienna, VA 22181

Jason A.

Job Details: 03/02/2023

CX complaint FRIDGE not cooling well & not making ice. Arrived at address & CX stated water bowl in FC frozen that same day & ice bin full the next day. Cleared all evap ice. Replaced harness. Test 3 evap fan & test 4 compressor runs. Set to MAX COOL dumped half of ice bin & select MAX ICE. CX will monitor temps. CX very unhappy about previous tech misdiagnose & waiting for incorrectly ordered parts that were not needed > JJ

We serviced a

JENN-AIR COOKTOP

Model JIC4536XS00

Near Washington, DC 20008

Brian F.

Job Details: 03/02/2023

"Cx states splintering in glass cooktop, inspected and confirmed. Unit needs new cooktop; ordrng 1 WPW10396765 (cooktop) and 1 look (look)"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Newark, DE 19702

Taylor F.

Job Details: 03/02/2023

Cx complaint is unit not draining properly. Tested inspected and verifed complaint. Replaced drain pump from previous diagnosis and unit is now working as designed. job is complete.

We serviced a

WHIRLPOOL OVEN

Model WGG555S0BS01

Near Edgewood, MD 21040

Neil H.

Job Details: 03/02/2023

replaced the control and when i first turned on the upper oven bake the breaker tripped i than checked the outlets around the kitchen and the same outlet for the range share all outlets and they are gfi outlets causing at anytime to trip breakers because now the upper oven heated and breaker didn't trip i explained over time units can handle conditions like this run no problem than years later wiring gets older unit older issue that didn't happen before unit itself is good.

We serviced a

WHIRLPOOL OVEN

Model KSEG950ESS2

Near Lothian, MD 20711

Shane B.

Job Details: 03/02/2023

"cx complaint is the unit displayijng an error code. cx cycled power but code returned. checked for codes and found F8E0, F2E1. cleared codes. found blower fan reads 120ohms. in spec is 105. ran a bake cycle. fan does run but error code returned. unit will need new blower fan. quoted cx for repair. they paid in full. schedule when part is avialble.; ordrng 1 W11107275 (fan-blwr)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Hagerstown, MD 21740

Ken M.

Job Details: 03/02/2023

Customer complaint is that the unit is not cooling. Found the evaporator frozen over. Evaporator thawed off and found that the brown wire for the element connector was backed out of the connector. Wire reseated and unit tested. Unit is working properly.

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Williamsburg, VA 23185

Lucas R.

Job Details: 03/02/2023

"replaced drive and suspension, calibrated, tested, unit working as designed."

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS4

Near Gloucester, VA 23061

Justin W.

Job Details: 03/02/2023

cx complaint door opens randomly. attempted to confirm complaint. unable to replicate issue. ordering control for open button malfunctioning.; ordrng 1 W11206156 (control)

We serviced a

MAYTAG WASHER

Model MHW3505FW1

Near Cobbs Creek, VA 23035

Justin W.

Job Details: 03/02/2023

cx complaint unit makes a clunking noise and doesnt drain all water out of bellow. checked to find no error codes. ran test cycle and was unable to replicate noise. cleared holes in bellow. unit working as designed. advised cx to monitor and try to record sound if it happens again. cx paid in full.

We serviced a

MAYTAG WASHER

Model MVWC415EW1

Near Stafford, VA 22554

Tanner B.

Job Details: 03/02/2023

"Found loose connection on shifter causing the unit not to wash/ give f7e6 error .. reseated connection , ran calibration and diag test . unit is now working as designed . Job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS2

Near Baltimore, MD 21218

Shane M.

Job Details: 03/02/2023

cx complaint the unit isnt washing dishes. found 9-1 9-4 ordering sump w lower spray arm.; ordrng 1 W10861526 (sump) and 1 W10860176 (spray arm)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Newark, DE 19713

Taylor F.

Job Details: 03/02/2023

Cx complaint is unit not making ice. Tested inspected and verifed complaint. Found the dual valve to be unplugged. Plugged in valve and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV02

Near Street, MD 21154

Neil H.

Job Details: 03/02/2023

cx complaint not dispensing ice auger and yoke stripped replaced both and divider unit tested good.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Baltimore, MD 21229

Shane M.

Job Details: 03/02/2023

cx complaint the tub being dirty after cleaning. tub still stained. ordering tub. advised cx inspect tub before calling back for install.; ordrng 1 W11178227 (tub)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Ocean View, DE 19967

Michael E.

Job Details: 03/02/2023

Replaced the RC LED as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Sterling, VA 20164

Christian C.

Job Details: 03/02/2023

"Installed inner door, outer door, hinges. foam. and arm. Tested MW door and left switch still doesnt press on door when normally closed. Found slight dent on right screw above left switch. Called techline. Unit is being sent for review."

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Chesterfield, VA 23838

John P.

Job Details: 03/02/2023

CX complaint unit not spinning clothes out checked the unit found no stored error codes upon putting unit in the high-speed spin can hear abnormal noise coming from bearings most likely causing control to not go into high spin speed properly ordering control and tub assembly; ordrng 1 W11354541 (Stator) and 1 W11314361 (Rotor) and 1 W11557803 (Bolt) and 1 W11544680 (Acu) and 1 2tech (2tech) and 1 W11460604 (Tub shp2cx) and 1 2ct (2ct)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Hanover, PA 17331

Drew B.

Job Details: 03/02/2023

replaced parts and now checks good no ice on the evap..

We serviced a

MAYTAG REFRIGERATOR

Model MSF21D4MDM01

Near Vienna, VA 22180

Leon

Job Details: 03/02/2023

cx complaint was unit lights didnt work in UNIT confirmed complaint replaced the FC led mod and both sides started to work

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Dundalk, MD 21222

Dustin F.

Job Details: 03/02/2023

"CX complaint: grinding noise when unit spinning or aggitatingInspected unit, spun drum by hand, could hear change or something stuck under washplate, pulled washplate screw but tried everything, could NOT get washplate off without breaking it. checked under unit, found gearcase seal failed. Gearcase oil EVERYWHERE. unit needs new Washplate,washplate screw,Gearcase,motor,capacitor,actuator, belt, shield. drive hub,and clutch Please 2 count Gearcase at the VERY least. ALOT of work here.; ordrng 1 W11454734 (gearcase) and 1 W11283592 (Motor) and 1 W11239857 (Belt) and 1 W10913953 (actuator) and 1 WPW10427633 (Shield) and 1 W10721967 (clutch) and 1 W10902814 (washplate) and 1 W10528947 (drive hub) and 1 W10752187 (washplate screw)"

We serviced a

JENNAIR OVEN

Model JJW2427DS03

Near Virginia Beach, VA 23451

Austin D.

Job Details: 03/02/2023

came out to resolve the issue by repalcing the control. disassembled the unit as nbeeded. replaced the ui and put the unit back together. tested operation. unit is good to go and reqached 350 degrees like it should.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDW09

Near Gloucester, VA 23061

Justin W.

Job Details: 03/02/2023

cx complaint freezer getting warm. checked unit to find temps at 3 fc and 39 rc. amp draw from compressor .8 frost pattern on evap okay. while inspecting unit unit went into defrost. replacing control for unit getting stuck in defrost. replaced control. tested unit working as designed. advised cx to monitor over next week. control in bin for core

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Potomac, MD 20854

Roberto I.

Job Details: 03/02/2023

"CX complaint no power.Confirmed unresponsive control panel. Removed outer door, confirmed 120Vac supplied top the control board and 14.7Vac supplied to the console. Orddering console W11165145 (CBE). Collected $120, balance due $110. TReturn visit 3/9/23; ordrng 1 W11165145 (console)"

We serviced a

JENN-AIR MICROWAVE

Model JMW3430WS02

Near Reading, PA 19609

Cody H.

Job Details: 03/02/2023

"Was able to access unit and replace parts per previous visit. Tested unit, unit now works as designed, no further work needed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Germantown, MD 20874

Ricardo S.

Job Details: 03/02/2023

"Replaced parts, reset power, cntrl board cks ok.. air flow on rc is good"

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPS00

Near Bethesda, MD 20817

Roberto I.

Job Details: 03/02/2023

"CX complaint water overflows from reservoir and melts the ice.Ran test mode, found water level sensor not sensing water level and water running for long time before stopping. Orderring Rec pump W11542867; ordrng 1 W11542867 (rec. pump)"

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Chillum, MD 20712

Samuel R.

Job Details: 03/02/2023

cx complaint unit is leaking.inspected unit and founf unit to have no leaks.upon further inspection found house drain cloggeed up.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Silver Spring, MD 20902

Roberto I.

Job Details: 03/02/2023

"Replaced parts, unit tested ok"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Fredericksburg, VA 22407

Thomas B.

Job Details: 03/02/2023

Drain pump not operating ordering drain pump; ordrng 1 W10876537 (drain pump)

We serviced a

WHIRLPOOL FREEZER

Model WRT318FZDM09

Near Lancaster, PA

Justin L.

Job Details: 03/02/2023

Unable to locate address in gps reached out to number on file via vonage and no answer and office closes at 5. Contacted our office who had no luck either and left message they will have to reschedule

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near New Castle, DE 19720

Taylor F.

Job Details: 03/02/2023

Cx complaint is unit not making ice. Tested inspected and verfied complaint. Found the Im to be stuck mid cycle and not responding. Replaced IM from pre id and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ5

Near Bryans Road, MD 20616

Robert A.

Job Details: 03/02/2023

"Cx complaint that the unit gives an f4e4 code when sensing features are used. I inspected the unit to confirm the complaint. I used reheat and popcorn and the error code appeared. The unit heats fine in regular heating mode, there's only an issue during heating when the humidity sensor is used. I'm ordering a new humidity sensor and control board for the return visit.; ordrng 1 W11590866 (humidity sensor) and 1 W11342846 (control board)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Palmyra, PA 17078

Justin L.

Job Details: 03/02/2023

"Cx complaint unit leaving clothes wet. Was able to access unit and found F8E1 long fill and F7E1. Ran diagnostic and found that the hot valve wasnt opening the whole way. Found when going into agitation and spin unit just hummed. Checked under unit and found failed capacitor, Replaced valve and capacitor calibrated and tested unit now operates as designed no further work needed"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Murrells Inlet, SC 29576

Jason T.

Job Details: 03/02/2023

"Installed lower spray arm, ran factory test to calibrate and verify unit operation....working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDB01

Near Elkton, MD 21921

Frederick R.

Job Details: 03/02/2023

CX complaint is unit no cool. Pulled drier and compressor. Pulled new compressor out of box and realized it was the wrong one. This was a 134a compressor. Ordering proper compressor. Return with 2 ct SS. Drier and stub on site. Please reschedule asap.; ordrng 1 W11370574 (compressor) and 1 look (look)

We serviced a

WHIRLPOOL WASHER

Model GEE

Near Annapolis, MD 21401

Israel R.

Job Details: 03/02/2023

Got to te unit and the unit is a GE washer told customer to call GE to get service.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Silver Spring, MD 20902

Roberto I.

Job Details: 03/02/2023

"REplaced valve and control. Ran test 19 and defristed fill tube again. Ran tes 45, icemaker fill ok."

We serviced a

MAYTAG WASHER

Model MHW5630HC0

Near Fredericksburg, VA 22407

Thomas B.

Job Details: 03/02/2023

Cx complaint unit is not working properly inspected unit found the tub spring snapped causing the tub to drop onto the supports ordering new tub spring and will return with supports checked bellow no rips or tears; ordrng 1 W11314394 (spring)

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near Harrisburg, PA 17112

Justin L.

Job Details: 03/02/2023

Cx complaint unit making noise. Was able to access unit and found that the blower wheel seperated and was hitting the housing. Was able to remove wheel and replace. Unit now checks good no further work needed

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Brightwood, VA 22715

Eric F.

Job Details: 03/02/2023

"Confirmed cx complaint unit not locking. Found lid latch receiving power but not actuating properly. Replaced with pre-id'd part, tested unit, unit working as designed."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Washington, DC 20003

Shawn D.

Job Details: 03/02/2023

"replaced valve and noticed unit has the bad heater so grabbed that from v/s installed and Special Project code S17304 covers that. ran unit and same issue no water. ohms valve from control and is open. ohms out both blue wires 1 was good other was open, found broken wire and fixed it snapped pics. went into diag unit had 10-2 8-2 so cleared them and serviuce cycle now completed with water. started a regular cycle and unit is working. unit is good to go cx is not here to get email; ordrng 1 W11537778 (heater v/s) and 1 look (look), used 1 W11537778 (heater SD V/S) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS1

Near Chesapeake, VA 23320

Branden R.

Job Details: 03/02/2023

"cx complaint regardless of cycle selected - the machine fails to pump water into the dishwasher at all checked unit and found valve didnt have proper vac when unit is calling for water , disasembled and found valve connetion unseated not allowing proper vac to valve also found drain pump connetion unseated from control also . reseated and tested all major componets everything in range and running as designed now ."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Rockville, MD 20850

Julian H.

Job Details: 03/02/2023

CX complaint about ice never work tested temp on arrival FC 0* icemaker on did a test it completed cycle but didnt fill confirmed water on dispenser went to the back to valve & found a disconnected solenoid for icemaker on dual valve connected back tested again & working MUST WAIT 24 HRS TO SEE ICE

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Highland Springs, VA 23075

Chris B.

Job Details: 03/02/2023

cx called socail care spoke with aisha at whirlpool socail care stated unit is under warranty till 3/30/22 cx comp unit will not go threw cycles insp unit conf cx comp found cap leaking replaced cap tested unit apon testing found tub seal squeeling loud ordering gear case splutch and belt; ordrng 1 W11449840 (gear case) and 1 W10721967 (splutch) and 1 W11239857 (belt)

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Frederick, MD 21702

Bernard M.

Job Details: 03/02/2023

"Cx complaint unit stopped running. Entered diag and found error code F7E1 tachometer missing. Ran test and when during agitation and spin the unit would only make humming noise and not move. Replaced capacitor using pre-id parts, ran test and unit completed test without further issues. Unit checks good"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Madison, VA 22727

Eric F.

Job Details: 03/02/2023

"Confirmed cx complaint unit leaking from door seal. Found tub gasket partially unseated. Reseated gasket, tested unit, unit working as designed."

We serviced a

JENN-AIR REFRIGERATOR

Model JF42NXFXDE02

Near Chester, VA 23836

Chris B.

Job Details: 03/02/2023

cx comp unit right door knocks when closing insp unit conf cx comp found top right hinge clicking loud apon closing it also found left door squelling loud also ordering left hinges will need second man to help replace hinges; ordrng 1 W10691145 (left top) and 2 W10828686 (bottom hinges)s and 1 look (look)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Harrisonburg, VA 22802

Danny R.

Job Details: 03/02/2023

installed parts checksok

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Sterling, VA 20166

Christian C.

Job Details: 03/02/2023

Cx complaint unit intermittently does not turn on. Inspected unit. Ui did not light up. Power cycled unit and reseated connections. Ui now lights up. Tested unit no errors. Recalibrated unit. Ran through diag cycle no issues. Unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Rosedale, MD 21237

Dustin F.

Job Details: 03/02/2023

"CX complaint: no water but is making iceInspoected unit, confirmed CX complaint. tested unit with and without filter in housing. housing would not keep pressure and hold the filter inside. replaced the filter but sadly still will not dispensed water. line is NOT frozen but has water. i can hear the valve energizing and checked. water dispense side is reading OPEN. unit needs new valve for return visit. schedueled CX for return visit 3/14/23 19 valves in stock at tribbles; ordrng 1 WPW10179146 (Inlet Valve)"

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near Round Hill, VA 20141

Ezra M.

Job Details: 03/02/2023

replace console and upper control. verified operation.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS01

Near Arlington, VA 22204

Eric W.

Job Details: 03/02/2023

installed new door and fill tube and tested unit nit now working propely

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Baltimore, MD 21212

Dustin F.

Job Details: 03/02/2023

"CX complaint: unit wont drainInspected unit, confirmed CX complaint. Drain hose was kinked. Put unit into test cycle, heard cold water valve humming. Inspected shutoff valve on wall and found cold water turned off. when CX turned water on there was an obvious leak at the shutoff valve. CX suspects installers new about it and shes been using only hot water to clean her clothes at this time. I advised CX to get her valves fixed so she can have full function of unit. besides the lack of cold water(house problem) unit now works as designed.; ordrng 1 Look (Look)"

We serviced a

AMANA DRYER

Model NED5800HW1

Near Harrisonburg, VA 22802

Danny R.

Job Details: 03/02/2023

found unit with power not coming on . i repleced contorl and ui unit turns on checksok

We serviced a

WHIRLPOOL WASHER

Model WED8000DW4

Near Bryans Road, MD 20616

Robert A.

Job Details: 03/02/2023

I installed the ordered part (blower wheel) and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS01

Near Mechanicsville, VA 23116

Joseph D.

Job Details: 03/02/2023

Replaced controls and lower thermostat is open. Unit still does not work. Must replace. ; ordrng 1 WP4449751 (Thernostat)

We serviced a

KITCHENAID REFRIGERATOR

Model KSCS23FVMS02

Near Fairfax, VA 22031

Jason A.

Job Details: 03/02/2023

CX complaints water and ice paddles not working properly. PEDAL REPLACED. Tested water & ice dispense. CX also tested. JJ /SZ

We serviced a

WHIRLPOOL ICE MAKER

Model WUI75X15HB00

Near Vienna, VA 22182

Leon

Job Details: 03/02/2023

cx complaint was unit was making too much ice confirmed the complaint replaced the control turned unit back on

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Baltimore, MD 21236

Dustin F.

Job Details: 03/02/2023

"CX complaint: unit wont fill or operateInspected unit, When running test cycle instead of locking lid the light wouldnt turn on and units control would keep clicking on and off. Replaced Lid lock from van stock and tested unit, unit now working as intended.; ordrng 1 W11307244 (Lid Latch for DF Van Stock) and 1 look (look), used 1 W11307244 (Lid Latch DF VS) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Winchester, VA 22603

Ken M.

Job Details: 03/02/2023

Control replaced and tested. Unit is working properly.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Waynesboro, VA 22980

Kyle A.

Job Details: 03/02/2023

Cx complaint of unit not draining. Did confirm and found units drain connector not plugged in. Plugged in connector and unit is now as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Manchester, MD 21102

Sal R.

Job Details: 03/02/2023

CX compliant is that the door gaskets are seperationg from the liner on the RC doors. I am ordering 2 RC door gaskets (W10407212). i have set a retun date for 3/8/23; ordrng 2 W10407212 (RC door gaskets 11 @ tribs)s

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Dover, PA 17315

Fred G.

Job Details: 03/02/2023

i was able to access unit and replace the acu and pressure switch as per previous tech. ran test 12 and found unit finshed test 12 with no issues. unit now checks good.

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPS00

Near Kensington, MD 20895

Roberto I.

Job Details: 03/02/2023

"CX complaint icemaker doesn't stop making ice. The unit has 3yr warranty.I was unable to confirm the complaint since the cx removed all the ice from the bin. attempted to check the bin thermistor, found the connection corroded. Replaced thermistor using pre id part. Unit good to go."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS03

Near Ellicott City, MD 21042

Robert L.

Job Details: 03/02/2023

"cx complaint not cooling, found unit off, once plugged compressor instantly over heated, ordering compressor kit per S-71162, sealed system 2 count, called office (VL) to schedule for tues. 3/7/23; ordrng 1 W11574734 (compressor kit)"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JW3

Near Owings, MD 20736

Shane B.

Job Details: 03/02/2023

replaced switch. restored power and tested unit. unitis workking as designe.d

We serviced a

KITCHENAID COOKTOP

Model KCED606GBL01

Near Gaithersburg, MD 20878

Ricardo S.

Job Details: 03/02/2023

"Replaced parts, unit tested and RR burners works fine"

We serviced a

WHIRLPOOL COMBO

Model WETLV27HW2

Near Ellicott City, MD 21042

Robert L.

Job Details: 03/02/2023

"cx complaint ujnit just installed and extremely loud, loud belt screech and motor very loud after 10 seconds motor blew (smoke), found at terminal BL to WH 239v, BL to RED 120v, RED to WH 120, neutral was hot, cx to have electrician fix outlet/cord, ordering motor, control, shifter; ordrng 1 W10890624 (motor-drve) and 1 W10913953 (actuator) and 1 W11481725 (control)"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SDM2

Near Gettysburg, PA 17325

Drew B.

Job Details: 03/02/2023

replacec bpth parts no issues when running when there appears to checks good send shop job if cx calls bck.

We serviced a

JENN-AIR REFRIGERATOR

Model JS48PPDUDE01

Near Gaithersburg, MD 20878

Ricardo S.

Job Details: 03/02/2023

"Replaced led modules.. reset power, all leds works fine."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Gaithersburg, MD 20878

Julian H.

Job Details: 03/02/2023

CX just had unit delivered complaint about cosmetic issues with toe grill end cap & FC handle not sitting flush also holes missing plugs need parts; ordrng 3 WPW10520304 (button-plg)s and 1 W10839426 (grille white) and 1 W10600071 (endcap) and 1 WPW10672333 (handle white) and 1 WPW10672338 (cover handle)

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Myrtle Beach, SC 29577

Paul F.

Job Details: 03/02/2023

Installed both parts. All check ok.

We serviced a

JENNAIR OVEN

Model JJW3830

Near Rockville, MD 20853

Julian H.

Job Details: 03/02/2023

replaced fan got to temp COLLECTED PAYMENT W CHECK 7191

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Ashburn, VA 20148

Demonte S.

Job Details: 03/02/2023

Inspected the unit. Found that the cx is saying that the Oven Console is not responding at times. Ran Service Diagnostics on the unit. No errors found. Tried to run a Bake cycle. Bake Cycle key isn't responding on the first touch. Had to touch it 8 times before it would allow me to select a Temperature. Unit will need a new Console. I advised that the cx hooks the Oven to WiFi. ; ordrng 1 W11600370 (PANL-CNTRL)

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ0

Near Dundalk, MD 21222

Dustin F.

Job Details: 03/02/2023

"CX complaint: unit throwing F1E0 code and blacking out.Inspected unit, confirmed CX complaint. Replaced Control and tested unit. unit now working as intended."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near North Potomac, MD 20878

Ricardo S.

Job Details: 03/02/2023

"Replaced parts, unit tested, the ui drawer and led modules works fine"

We serviced a

KITCHENAID COOKTOP

Model KCGS550ESS05

Near Martinsburg, WV 25404

Ken M.

Job Details: 03/02/2023

Customer complaint is that the unit sparks when not in use. Unit starts sparking the moment it is plugged in. Outlet is wired properly. Inspection of the switch harness found that the harness is seated properly. but still sending a signal to the spark module to ignite. Unit needs a new switch harness.; ordrng 1 W11561446 (switch harness)

We serviced a

WHIRLPOOL WASHER

Model MVWB855DC3

Near Harrisburg, PA 17109

Justin L.

Job Details: 03/02/2023

As per previous tech was able to access unit and replace parts. Calibrated and tested unit now checks good no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ02

Near Potomac, MD 20854

Ricardo S.

Job Details: 03/02/2023

"Replaced housing, unit tested with cx and water dispenser works great."

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Yorktown, VA 23692

Justin W.

Job Details: 03/02/2023

"cx complaint unit goes from sensing to done without washing. checked unit to find error codes f1e2, f7e4. checked to find magnetic strip on slider slipping. replaced sslider from v/s tested unit working as designed.; ordrng 1 w10734521 (Slider jw vs), used 1 w10734521 (slider jw vs) from stock"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Newport News, VA 23602

Orbie

Job Details: 03/02/2023

replaced gearcase. tested unit working as designed.

We serviced a

JENNAIR COOKTOP

Model JGD8345ADB22

Near Bethesda, MD 20817

Roberto I.

Job Details: 03/02/2023

"Replaced parts, all burners tested ok. Collected $155"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Lebanon, PA 17042

Cody H.

Job Details: 03/02/2023

"CX complains unit will not run through cycle for about 5 days. Unit will try to lock then drain water out. unit shows f5e4-lid not opened between cycles. Ran unit through diagnostic test, unit would not spin or agitate, unit would then exit diagnostic test with an error. Inspected under unit and found capacitor had failed and was not allowing unit to get the power it needed to operate. Replaced capacitor with VS part w11395618, and retested unit in wash cycle, unit is now working as designed, no further work needed.; ordrng 1 w11395618 (CH VS Capacitor) and 1 look (look)"

We serviced a

WHIRLPOOL FREEZER

Model WRF535SWHZ07

Near Norfolk, VA 23502

Zachery R.

Job Details: 03/02/2023

"cx complaint unit has ice forming around fc door switch, cleared ice build and adjusted fc door, could not duplicate knocking sound, advised cx unit will make some different noises during operation. advised cx to monitor unit for next 24 hours before loading with product."

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS2

Near Little River, SC 29566

Paul F.

Job Details: 03/02/2023

Customers complaint is burners not getting low enough. Adjusted burner valves all check ok.

We serviced a

MAYTAG REFRIGERATOR

Model MFW2055FRZ00

Near Virginia Beach, VA 23456

Branden R.

Job Details: 03/02/2023

cx complaint not cooling fridge not getting cold checked unit and found small ball of frost in right hand corner of evap . all componets were in range and running as designed notice the evap fan i can stop with my finger . compresser running at .7 amps ordering SS repair along with evap fan . SS TECH NEEDED .; ordrng 1 WPW10321158 (evap) and 1 WPW10507886 (compressor) and 1 W10843121 (filter dryer) and 1 WPW10464673 (evap fan) and 1 SSTECH (SS TECH) and 1 LOOKLOOK (LOOK LOOK) and 1 876764 (valve)

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Washington, DC 20002

Brian F.

Job Details: 03/02/2023

"Cx states basket came unmounted, inspected and confirmed. Found back left suspension rod pulled through mount. Cabinet has holes from rust, unit woul need cabinet, all basket & tub parts, and all gearcase & motor parts. Called WPL tech line to document parts that would be needed for repair. Cx will contact third party warranty provider to asses coverage. If not covered cx will replace unit."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Scottsville, VA 24590

Kyle A.

Job Details: 03/02/2023

Installed compressor and charged unit with nitro and unit held pressure. Charged unit with r600 and unit is now as designed.

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Virginia Beach, VA 23464

Zachery R.

Job Details: 03/02/2023

"called cx via vonage app, advised cx i had family emergency and rescheduled for 3/8/23; schdld next appmnt for 3/8 WED !"

We serviced a

KITCHENAID DISHWASHER

Model KUDS30IVWH2

Near Takoma Park, MD 20912

Samuel R.

Job Details: 03/02/2023

cx advised she cancelled since appointment was never confirmed

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS1

Near Bowie, MD 20721

Shane B.

Job Details: 03/02/2023

installed ordered part and ran a bake cycle at 350 degrees. unit reached set temp in 7 minutes then element cycled off. after cooling for a few min the element came back on and worked properly. advised cx to use unit and call back if issue returns but it seems to be working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Virginia Beach, VA 23456

Zachery R.

Job Details: 03/02/2023

"cx complaint no cool, coem to find brown wire not seated to heater, verified heater is good. secure connection until return visit. ordering harness and heater to complete repair.; ordrng 1 W11545823 (harness) and 1 WP2323198 (defrost heater)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ09

Near Hardyville, VA 23070

Justin W.

Job Details: 03/02/2023

cx complaint unit not dispensing ice. confirmed complaint. found ice container seized. forced ice container out. ice maker working properly. found ice container was not sitting properly. reseated and tested unit working as designed.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS08

Near Virginia Beach, VA 23452

Austin D.

Job Details: 03/02/2023

came out to replace the control board on the unit. disassembled the unit as needed. repalced all parts and tested operation. like is operated now by control panel and microwave is heating. unit is good to go.

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