Service History 630 - VIA Appliance

We serviced a

WHIRLPOOL DRYER

Model WGD8620HW1

Near Culpeper, VA 22701

Eric F.

Job Details: 03/07/2023

leveled unit so that door stays open when loading.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Falls Church, VA 22041

Lloyd B.

Job Details: 03/07/2023

Cx complained of a noise. Installed new damper and tested in diagnostics and it did not make noise. Job complete

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKW0

Near Leesburg, VA 20175

Ricky E.

Job Details: 03/07/2023

"9-1 7-1 customer stated that the unit was giving a long drain error. verified issue and fnd unit is also giving an error for a faulty wash motor. the unit would go into diag but wouldnt run test cycle. when trying to run a standard cycle, the unit would just drain with no water in the unit. will order and replace the sump, flow meter, ui and control...; ordrng 1 w11416363 (sump assy) and 1 w11414079 (ui assy) and 1 w11410070 (control) and 1 w11535094 (water manifold)"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Hagerstown, MD 21740

Ken M.

Job Details: 03/07/2023

TCO replaced and tested. Unit is working properly. Old parts left with customer.

We serviced a

KITCHENAID DISHWASHER

Model KDTE254ESS2

Near Damascus, MD 20872

Ricardo S.

Job Details: 03/07/2023

"Cx complains that the door doesnt lock anymore, inspected unit, hinges cks ok, the upper rack get stuck because the spark arm is broken, unit need part WPW10340542 CX DOESN'T WANT TO CONTINUED WITH THE REPAIR.."

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Severn, MD 21144

Israel R.

Job Details: 03/07/2023

"SR// 7735895215. Installed newn control and still the same the unit shakes all over the place on low and fast is walking. CAlled techline and they had me ckecking the balancers and suspension. Suspension is new and the balancers are tight and not cracked. Techline said if those things are good. They there is probably something wrong witht he tub. Ordering tub and second tech is needed. and 2 count. Cx wil call when parts get to her.,; ordrng 1 W11460604 (Tub) and 1 W11557803 (Screw) and 1 look (look)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Reading, PA 19609

Justin L.

Job Details: 03/07/2023

Cx complaint unit not cleaning dishes was able to access unit and found unit filled and drained but didnt pump. Found voltage from control to motor but motor just hummed. Replaced with preid and tested unit now opereates as designed no further work needed

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Westminster, MD 21157

Brian R.

Job Details: 03/07/2023

replaced console. wire came with it. tested and ran unit. unit now checks. job complete.

We serviced a

MAYTAG WASHER

Model MVWB835DW0

Near Freeland, MD 21053

Sal R.

Job Details: 03/07/2023

CX complaint niwas that the unit would not lock. I found that the unit had a F5E1 and F5E2 error code in daige. I was able to access and replace the lid lock and unit test good.; ordrng 1 LOOK (LOOK)

We serviced a

MAYTAG WASHER

Model MHW5630HC2

Near Harrisburg, PA 17110

Cody H.

Job Details: 03/07/2023

"Was able to access unit and replace parts per previous visit. Unit now works as designed, no further work needed."

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Saluda, VA 23149

Justin W.

Job Details: 03/07/2023

replaced all parts ordered tested unit working as designed

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near East York, PA 17402

Drew B.

Job Details: 03/07/2023

cx complaoint that unit is pulling seperation at the base of the washplate causing improper washing. and will need replaced. replaced washplate and cap but still needs agitatior. have shipped to cx per request bc of work and they will install close ticket today.. ; ordrng 1 W11614636 (agitator)

We serviced a

KITCHENAID FREEZER

Model KRMF606ESS01

Near Carlisle, PA 17015

Andrew S.

Job Details: 03/07/2023

Per previous diag I was deli drawer. I then tested the function of the door. And the unit is now functioning as intended. Job complete

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Lorton, VA 22079

Demonte S.

Job Details: 03/07/2023

Installed Lid Lock & Control Board. Tested the unit. Unit is working as Designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ

Near Portsmouth, VA 23707

Zachery R.

Job Details: 03/07/2023

"called cx via vonage. advised we will have to reschedule, rescheduled cx for thursday 3/9/23; schdld next appmnt for 3/9 THU !"

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Chesapeake, VA 23325

Orbie

Job Details: 03/07/2023

"replaced valve (Came with harness on it). checked unit found F0E9, F3E3, F0E5. cleared codes and performed DLMS calibration. tested unit and checked codes again. no codes came back. unit currently working as designed"

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Brandywine, MD 20613

Shane B.

Job Details: 03/07/2023

cx couldnt find proof of purchase. cx said they were told unit was less than a year old and under warrenty by whirlpool but ticket was not sent over as being covered. unit was purchased through a home warrenty as a replacement for another unit. cx contacted home warrenty to get purchase date while i waited but didnt have any luck. cx declined to pah out of pocket so i didnt diagnose unit.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Dundalk, MD 21222

Alexander D.

Job Details: 03/07/2023

"cx complaint unit not starting cycles. unit will make a few buzzing noises then skip to done. inspected unit and verified complaint. cx said issue started when she tried to wash a quilt. found pulley shield came off and is caught in belt and seizing up motor. no oil leaking. removed pulley shield and ran autotest. motor now runs but can hear rubbing noise during agitation, spin is good. found some coins wedged in washplate, removed coins and ran autotest again, no noises. unit is working properly now but needs pulley shield replaced since it melted from belt rubbing on it. put thicker screws in where pulley shield screws in since the screws got ripped out. ordering pulley shield, not in stock, call cx to schedule return visit once we have eta on part; ordrng 1 WPW10550173 (pulley shield)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS0

Near Fairfax, VA 22030

Jason A.

Job Details: 03/07/2023

CX complaint DW water stays in tub & backs up / odor. Test drain pump works. Hot water inlet. Raised drain so its not lower than disposer inlet - HI LOOP. See SDpics. Ran test wash 3X. Good drain. NO LEAKS > JJ

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ0

Near Frederick, MD 21701

Bernard M.

Job Details: 03/07/2023

Spoke with cx using vonage app to discuss charges for service and labor. Cx was told by WP unit covered. Informed that it isn't and told him the charges. Cx will contact WP. No service done at this time.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Franklin, VA 23851

Zachery R.

Job Details: 03/07/2023

"called cx via vonage, advised we will have to reschedule, rescheduled for friday 3/10/23 AM apt.; schdld next appmnt for 3/10 FRI Am"

We serviced a

WHIRLPOOL FREEZER

Model WRF757SDHZ00

Near Stafford, VA 22554

Robert W.

Job Details: 03/07/2023

Replaced FC light and tested unit is working properly.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Prince George, VA 23875

Chris B.

Job Details: 03/07/2023

cx comp unit is very loud insp unit conf cx comp when i9in spin can hear gear case gears gring unit will need gear case collected 120 sc cash rent a center will be in contact they do not know what route they are going atm

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Broadlands, VA 20148

Daniel J.

Job Details: 03/07/2023

Replaced door. New door is missing badge. ordering new badge. cx stated that badge can be shipped to them and they would install it.; ordrng 1 W10909682 (nameplate) and 1 ship nameplate to cx

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Hagerstown, MD 21740

Ken M.

Job Details: 03/07/2023

"Inspection of the compressor area found that the connectors to those components were resting against the inverter for the compressor. Anytime the compressor turned on, vibrator was transferred through the inverter and made the connector vibrate. Insulation placed between the inverter and connectors. Unit is working properly."

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Rockville, MD 20850

Julian H.

Job Details: 03/07/2023

CX complaint about unit not heating confirmed proper power 244vacwent to the back & found an open tco & heater replaced them from preid tested & working properly

We serviced a

KITCHENAID REFRIGERATOR

Model KURR114KSB00

Near Great Falls, VA 22066

Christian C.

Job Details: 03/07/2023

Arrived at house. Inspected door and there is a big dent at corner of new door. Rendering door.; ordrng 1 W11546133 (Door)

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JZ2

Near Waldorf, MD 20603

Robert A.

Job Details: 03/07/2023

"Cx complaint that the unit is not holding temp. I inspected the unit to confirm the complaint. I preheated the temp to 350degrees, it reached the temp. I allowed the unit to cycle on and off a few times. The unit seems to work fine but the cx has video of the unit not cycling back on to maintain the temp. I replaced the spark module and tested the unit for the cx. The unit is working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Alexandria, VA 22312

Lloyd B.

Job Details: 03/07/2023

"Cx complained the unit had ice clumping. Installed new ice maker and tested and when filling, there were no leaks. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KFC022EVBL5

Near Chevy Chase, MD 20815

Roberto I.

Job Details: 03/07/2023

"CX complaint freezer door not closing properly, Rc gaskets are broken.Inspected unit, found bad slide rails in thr Fc. Confirmed both Rc gaskets broken. Ordering 2 slide rails WP13055901 and 2 Rc door gaskets W10830047. Cx paid in full ($1069.57 with check # 105). Return visit 3/14/23; ordrng 2 WP13055901 (Slide rails)s and 2 W10830047 (Rc door gasket)s"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BB2

Near Newport News, VA 23602

Lucas R.

Job Details: 03/07/2023

"cx complaint oven not heating, checked unit found open ignitor, verrified 120 vac at control r-w wires, replaced ignitor, tested, unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF305ESS00

Near Upper Marlboro, MD 20772

Shane B.

Job Details: 03/07/2023

installed all orderd parts. restored power and programmed control board. unit is working as designed.

We serviced a

MAYTAG MICROWAVE

Model MVWP575GW0

Near Bristow, VA 20136

Richard B.

Job Details: 03/07/2023

"CX complant. Washer makes noise. Prior diagnosis found unit needs a shield , splutch and belt. Splutch was not in parts bin. used splutch from VS and completed repair . Adjusted leveling feet elevating washer off the floor. Legs were all the way down allowing splutch to interfeer with shield and floor. Ran a test wash and unit is working correctly. Found no gear oil on old splutch . Used splutch from Van stock, RB; ordrng 1 w10721967 (splutch VS), used 1 w10721967 (splutch VS) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT106TFDB02

Near Williamsburg, VA

Lucas R.

Job Details: 03/07/2023

"cx complaint no cool, checked unit found harness not seating to start device, replaced start device, advised cx to allow 24 hours to cool, unit working as designed."

We serviced a

KITCHENAID DISHWASHER

Model KDTE104ESS1

Near Silver Spring, MD 20910

Samuel R.

Job Details: 03/07/2023

replaced pump and unit is now working good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Gainesville, VA 20155

Richard B.

Job Details: 03/07/2023

"CX complant, Food and liquids freezing in fresh food compartment, Inspected unit and gallon of milk on top shelf is icy . Temp of milk was between 32 and 33 degrees. Even though fridge temp was set to recomended 37-38 degrees. Leading me to believe the thermister is reading out of range. Ordering defuser damper assembly . Not in stock , Further work needed, RB; ordrng 1 W11317276 (defuser)"

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Prince Frederick, MD 20678

Robert A.

Job Details: 03/07/2023

Cx complaint that the unit is not starting. I inspected the unit to confirm the complaint. I found the control lock was on not allowing any access to UI controls. I showed the cx multiple times the function of the control lock. I even asked the cx to turn the control lock on and off several times to make sure she knows how to operate it. The unit is working as designed.

We serviced a

KITCHENAID DISHWASHER

Model KUDS01FLSS0

Near Silver Spring, MD 20901

Roberto I.

Job Details: 03/07/2023

"Cx complaint door falling down.Inspected unit, found broken door links. Replaced door links using pre id part. Unit tested ok. Collected $276.21 with check"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Frederick, MD 21704

Ricardo S.

Job Details: 03/07/2023

"Cx complains that the unit not holding temperatures and panel disconnect from wifi, inspected unit, temperature sensor read 1071k ohms on room temperature, so i call TL, oven reach temperatures 455, 377, 421,392,401,374,399.. so i calibrate the temp. oven holding temperature.. order wifi antena; ordrng 1 W11248075 (antenna)"

We serviced a

KITCHENAID COOKTOP

Model KCGS550ESS01

Near Hagerstown, MD 21740

Ken M.

Job Details: 03/07/2023

Customer complaint is that some of the burners are not working properly. Burners tested and found that all of the burners are not running properly. Checked spuds installed and found none of the spuds were correct. Customer had the LP spuds left from the conversion. Correct spuds installed and valve screws tightened. Unit retested and is working properly.

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW3

Near Petersburg, VA 23803

Chris B.

Job Details: 03/07/2023

cx denied service stated unit is under ext waranty advised cx to call ext warranty company

We serviced a

MAYTAG DISHWASHER

Model MDB7749SBW3

Near Takoma Park, MD 20912

Samuel R.

Job Details: 03/07/2023

"cx complaint unit is very hard to open.inspected unit and found door handle to have failed.causing unit to be hard to open.also found tab to consle to have failed and casuing console on left side to pop out.upon further inspection.found lower rack wheels deformed and causing right side to stop the spray arm from spinning.unit will need console,handle and wheels WPW10329510 special order W10195416V 57 tribles; ordrng 1 WPW10329510 (door handle) and 4 W10195416V (lower rack wheels)s"

We serviced a

MAYTAG WASHER

Model MHW5630HC2

Near Harrisburg, PA 17110

Cody H.

Job Details: 03/07/2023

"Was able to access unit and replace parts per previous visit. Unit now works as designed, no further work needed."

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Germantown, MD 20876

Julian H.

Job Details: 03/07/2023

Cx complaint about unit not heating confirmed proper power 242vac went to the back & found an open tco & heater replaced them from preid & working CX PIF THRU APP

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Ashburn, VA 20147

Daniel J.

Job Details: 03/07/2023

customer contacted kicthenaide to attemp to get unit repalced last vist compressor was ordered and tech line sugguested filling unit to 40 psi and new compressor and condenser to find leak parts not in yet unable to proceed unitl compressor is replaced and tested; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Glenarden, MD 20774

Shane B.

Job Details: 03/07/2023

cx complaint is the unit not dispensing ice. cx said they tried to remove bin and it was stuck. confirmed complaint. bin is full of ice from what i can see and it is jammed in place. auger sounds like its turning but nothing is coming out of the dispensor. i was able to remove bin and found ice build up under bin and inside of ice. cycled IM and it filled and began leaking form rear of the tray. i removed IM and cleared all ice/frost and inspected. i cant find any cracks in the tray or funnel. reinstalled and tested again. it still leaked. i could see it leaking from the fill tube where it meets the funnel. removed fill tube and found it torn at the edge causing water to flow oddly. i cut small piece that was haning off and tested agian. unit filled propelry. no leaks. working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Cockeysville, MD 21030

Dustin F.

Job Details: 03/07/2023

"CX complaint: Unit making chunking noiseInspected unit, confirmed CX complaint. Found screw holding up rotor was loose and rotor was dangling. Resecured and tightended bolt and tested unit. unit now working as intended noise gone."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ7

Near Mechanicsville, MD 20659

Robert A.

Job Details: 03/07/2023

Cx complaint that the unit's under light is not working. I inspected the unit to confirm the complaint. The light stays on in all light settings. The unit needs a new control board to resolve the issue. I'm ordering the part for the return visit.; ordrng 1 W11552018 (control board)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV06

Near Upper Marlboro, MD 20774

Shane B.

Job Details: 03/07/2023

cx complaint is the unit not making any ice since last repair. i found bin was empty and IM had cubes hanging out of it that were hitting the bail arm. i removed ice and IM cycled on its own and dropped another batch of ice. cubes are the correct size but are bridged together. i adjsuted the fill level on IM. FC temps are set to recomended. my prob shows 4 in FC. i adjusted the FC temp down a few degrees. unit is working as designed. i informed cx the bin should be full in 3 days (72hr). she was upset that that is considered working correctly. i informed cx thats as good as it gets. she is going to monitor unit and call back if it doesnt fill the bin.

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW0

Near Joppatowne, MD 21085

Alexander D.

Job Details: 03/07/2023

replaced belt and splutch. ran calibration and autotest. no unusual noises. unit is now working properly.

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Timonium, MD 21093

Dustin F.

Job Details: 03/07/2023

"CX complaint: loud noise comming from unit, grinding noise as wellInspected unit, confirmed CX complaint. Found 1 of the suspension rods came out of the holder and dropped the basket, ate away at the shield and motor. reseated Suspension , leveled, calibrated and tested unit. had some issues swapping cycles. checked pressure hose and it was clear. ordering drive motor, acrtuator, and shield for return visit.; ordrng 1 W11497303 (Drive motor) and 1 W11481722 (Actuator) and 1 W11409708 (shield) and 1 Look (Look)"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 03/07/2023

"Found loose cold valve connection, reseated and tested unit.. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near Disputanta, VA 23842

Chris B.

Job Details: 03/07/2023

cx comp unit sound like dripping water insp unit cleared drip pan tested unit working as desighned

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Manassas, VA 20111

Robert W.

Job Details: 03/07/2023

"Opened up case box and found the case is damaged, Reordering case will use console on return.; ordrng 1 W10845689 (Case)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Edenton, NC 27932

Branden R.

Job Details: 03/07/2023

cx complaint continuously fills / fills and drains - top load washer checked unit and found when testing cold valve has proper vac but is stuck closed not allowing water to properly enter tub causing unit to time out and drain replaced with pre id and tested unit is now running as designed .

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Hampstead, MD 21074

Sal R.

Job Details: 03/07/2023

CX complaint was that the unit was not filling . I found that the float switch plunger was stuck in the up positon. I corrected the issues and unit test good.

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Martinsburg, WV 25404

Ken M.

Job Details: 03/07/2023

Customer complaint is that the cold water valve hums and fills slowly. Unit tested and issuew confirmed. Valve replaced and unit retested. Unit is working properly. Old valve left with customer.; ordrng 1 look (look)

We serviced a

MAYTAG WASHER

Model CAE2745FQ1

Near Lancaster, PA 17603

Justin L.

Job Details: 03/07/2023

tenant answered the door and had landlord on the phone and said they wouldnt arrive until 1205. Told them i could wait until 1210. Landlord showed up and showed me unit and verified model and serial and he thought he had a warranty but unable to find receipt. pulled up entitilements and showed no warranty and cx didnt want to pay so canceled the call. no further work needed

We serviced a

JENN-AIR MICROWAVE

Model JMW2430WS00

Near Gaithersburg, MD 20882

Ricardo S.

Job Details: 03/07/2023

Replaced blower fan. unit tested and oven reach temperatures..

We serviced a

WHIRLPOOL COMBO

Model WET4027HW1

Near Arlington, VA 22202

Eric W.

Job Details: 03/07/2023

cx complant of unit not wahing properly inspected unit found f7e1 f7e5 tested unit it will not adjutate shifter stuck in spin needs new shifter maintance will need to remove unit from closet to get asses to bottom unit; ordrng 1 W10913953 (shifter)

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Keymar, MD 21757

Bernard M.

Job Details: 03/07/2023

"Replaced clutch per previous tech, recalibrated and ran auto test and unit didn;t make any noise during spin cycles. Unit checks good"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Washington, DC 20011

Samuel R.

Job Details: 03/07/2023

replaced main control and tested unit.unit is now working properly.stator was not needed.

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HZ0

Near Fredericksburg, VA 22405

Tanner B.

Job Details: 03/07/2023

"Installed new lh / rh orfice holders, tested unit.. right front working fine now .. left front flames still too high .. ordering manifold and burner kit to correct issue .; ordrng 1 W11259408 (manifold) and 1 W10867890 (kit)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Charles Town, WV 25414

Ken M.

Job Details: 03/07/2023

Damper replaced and tested. Unit is working properly. Old part left with customer.

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrs321sdhz08

Near Highland Springs, VA 23075

Chris B.

Job Details: 03/07/2023

x comp unit will not cool insp unit conf cx comp found evap in block of ice insp unit found unit not defrosting found brown wire not seated in connector seated wire in connector thawed evap tested unit working as desighned

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HB07

Near Timonium, MD 21093

Dustin F.

Job Details: 03/07/2023

"Replaced Control per previous tech, however when i went to replace door i could not get the new door to seat correctly. Investigated further and pulled unit down, found significant cabinet damage and bent frame. contacted TL and spoke to Joe, he documented the damage and advised me to get CX to contact WP. gave me SR#7735893065. CX asked me to leave the unit on the counter, and agreed on ty card. will contact WP for resolution; ordrng 1 Look (Look)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Dillsburg, PA 17019

Andrew S.

Job Details: 03/07/2023

Cx complaint is that the unit is tripping the breaker intermittently since the last repair. Upon arrival I found that the unit has no error codes. I then started a diag test and ran an amp draw test during the complete diag test. I found no ampr draw over 8.1 amps except for one brief spike at 10 amps. I called TL and SPoke with Bruce. I informed him of my findings. He stated that the unit is performing within its normal amp range and the breaker may be the issue. I informed the cx that the breaker would need to be looked at by an electrician. Unit is functioning as intended. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Chesterfield, VA 23838

John P.

Job Details: 03/07/2023

Confirmed CX complaint left adjuster not staying in place replaced left adjuster tested working as designed.

We serviced a

JENNAIR OVEN

Model JJW2430IL01

Near Gaithersburg, MD 20878

Julian H.

Job Details: 03/07/2023

CX complaint about temperature running hot on oven tested bake cycle350* & found overall temp @ 322* adjusted with calibration tested & now temp is staying up tested on 375* 7 temperature staying on 410* overall issue with control board & sensor; ordrng 1 W11448962 (ctrl elec)

We serviced a

WHIRLPOOL DRYER

Model wed8500dc4

Near Ruther Glen, VA 22546

Thomas B.

Job Details: 03/07/2023

Cx complaint unit is not working properly inspected unit removed and replaced the heating element and fuses tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near ,

John P.

Job Details: 03/07/2023

"Confirmed console is separating, replaced tested working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near ,

Ken M.

Job Details: 03/07/2023

Right door has part of the lower cam cover snapped off and one of the door anchors holes is dented in. Reordering door. Also ordering badge for that door. Freezer door replaced and is working properly.; ordrng 1 LW11037738 (dor-fip) and 1 W11223753 (nameplate)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Virginia Beach, VA 23464

Orbie

Job Details: 03/07/2023

"arrived to site, cx stated they had to leave and the husband was capable to install part and to leave part with cx. left part with cx completing job."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFB02

Near Richmond, VA 23223

Chris B.

Job Details: 03/07/2023

"cx comp unit freezes food in rc insp unit conf cx comp found gap in rc door and cabinet at top right corner of rc ordering rc ddor and hinges to repair ship door to cx; ordrng 1 LW10803934 (rc door black) and 2 WP2258681W (shims)s and 1 WPW10300065 (bracket) and 1 WP2166037 (hinge), rqstng P&A on 1 W11026307 (pin), ordrng 1 WP2325482 (hinge)"

We serviced a

MAYTAG WASHER

Model MVWB855DW0

Near Moseley, VA 23120

John P.

Job Details: 03/07/2023

Upon arrival explained to CX 10-year warranty was for motor and basket only CX thought was for entire machine CX declined service at this time

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Fredericksburg, VA 22405

Tanner B.

Job Details: 03/07/2023

CX stated he spoke w/ office about reschduling appt; saved tckt

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near South Boston, VA 24592

Kyle A.

Job Details: 03/07/2023

Installed lock and tested unit and unit is now as designed.

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ12

Near Haymarket, VA 20169

Richard B.

Job Details: 03/07/2023

"CX complant. Doors uneven on fresh food section and freezer door damaged Inspected unit and found unit needs a freezer door asembly . Ordering door, Found fresh food doors uneven , Found door closer not seated on righr door, Removed door and seated door closer so door closes on its own , Lowered leveling feet leaning unit back so doors self close , Lubricated mullion strip with petrolium jelly so mullion strip engages correctly. Doors self close . Will call tech line on return after freezer door is installed , RB; ordrng 1 W11436981 (door freezer)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Baltimore, MD 21206

Shane M.

Job Details: 03/07/2023

cx complaint he cant select normal cycle. can confirmed. replaced another console. unit working properly.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Silver Spring, MD 20910

Shawn D.

Job Details: 03/07/2023

"Cx complained that refrigerator and freezer wasnt cooling properly. opened system and is low on froen, cant pinpoint leak so changed out the evaporator and compresser added uv drier then vacume unit down and filled to 5oz and started cooling. unit is good; ordrng 1 w10913906 (coupler SD V/S), used 1 w10913906 (coupler SD V/S) from stock"

We serviced a

KITCHENAID MICROWAVE

Model KMHS120KPS01

Near Beaverdam, VA 23015

Thomas B.

Job Details: 03/07/2023

Removed and replaced the control board tested for proper use unit now functions Normally

We serviced a

MAYTAG DRYER

Model MED8000AW0

Near Chesapeake, VA 23320

Austin D.

Job Details: 03/07/2023

"cx complaint unit not starting. checked the unit and found an open thermal fuse. replaced the fuse and tested operaiton. unit is heating as it should. unit is located in center of home so i did recommend having the vents cleaned and checked since the thermal fuse was blown. number one cause of thermal fuse failure is poor airflow. cx afreed.; ordrng 1 WP3392519 (thermal fuse ar vs), used 1 WP3392519 (thermal fuyse ar vs) from stock"

We serviced a

KITCHENAID FREEZER

Model KRMF706EBS01

Near Mechanicsville, VA 23116

Joseph D.

Job Details: 03/07/2023

Replaced LEDs and control board. All LEDs working and no issue with icemaking or defrost is present. Working properly

We serviced a

JENNAIR REFRIGERATOR

Model JS48NXFXDE01

Near Leesburg, VA 20175

Ricky E.

Job Details: 03/07/2023

"W10800806 772.18, W10691145 290.17, W11189635 8.95 x 4, w10691534 342.18, 2nd man 90.00, shipping 150.00, labor 400.00, tax 86.42.... customer stated that he heard a loud crack and then the ff door was sagging. verifie issue and fnd door bolt broke off into the dooor at the top.. the hinges are bent as well.. the unit would need the door, hinges and screws to hold the hinges in... the customer is going back to jenn air and his home warranty company...; ordrng 1 look/look (look/look)"

We serviced a

KITCHENAID OVEN

Model KSGG700ESS6

Near Virginia Beach, VA 23464

Orbie

Job Details: 03/07/2023

replaced spark module and igniter. tested unit heated to 350 and 425. unit working as designed

We serviced a

WHIRLPOOL OVEN

Model IBS550DS03

Near Chesapeake, VA 23320

Austin D.

Job Details: 03/07/2023

cx complaint the unit is not turning on. checked the unit and found that the thermal fuse is reading open. this is not allowing the control to turn on. ohhmed out the elements and found nothing shorted out. not sure what casued the fuse to blow. ordering two thermal fuses incase the first trips i can see at what point it trips and try to fix it before installing the second fuse. will return oncd the parts come in.; ordrng 2 WPW10545255 (fuse-thrml)s

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS03

Near Clarksburg, MD 20871

Ricardo S.

Job Details: 03/07/2023

"Replaced cntrl elec, reset power, defrost heater works ok."

We serviced a

WHIRLPOOL DRYER

Model n/a

Near White Plains, MD 20695

Robert A.

Job Details: 03/07/2023

Cx complaint that the unit's door is not closing. I inspected the unit to confirm the complaint. I found the door latch is not catching. The unit needs a new door latch kit. I'm ordering the part for the return visit.; ordrng 1 279570 (door latch kit)

We serviced a

KITCHENAID COOKTOP

Model KCGD500GSS05

Near Bowie, MD 20720

Shane B.

Job Details: 03/07/2023

installed ordered part and tested unit for cx. unit is workign as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404EBS3

Near Hampton, VA 23669

Carl A.

Job Details: 03/07/2023

"cx complaint of the wash arm falling off, checked unit to find the following error code F9E4,found that the lower wash arm keeps falling off because the theeth on sump and motor appear to be deforem causeing the wash arm to countune falling off after every waash; ordrng 1 W10861526 (pump&motor) and 1 W10860176 (arm-spray)"

We serviced a

KITCHENAID COOKTOP

Model KCGS356ESS00

Near Frederick, MD 21702

Bernard M.

Job Details: 03/07/2023

"Replaced all parts per previous tech, all burners ignite and the flame adjusts from low to high. Unit checks good"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS00

Near McLean, VA 22101

Leon

Job Details: 03/07/2023

"cx complaint door making noise gasket is ripped confirmed complaint replaced all the door parts but the gasket, new gasket was ripped out the box reordering new gasket for cx level and tested door and everything was working great just need to reorder gasket; ordrng 1 w10846057 (gasket (reorder))"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Woodside East, DE 19962

Frederick R.

Job Details: 03/07/2023

Replaced door bin for CX. Unit is not repaired. Job is complete

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EFS04

Near Chesapeake, VA 23323

Zachery R.

Job Details: 03/07/2023

"called cx via vonage, resceduled for friday 3/10/23; schdld next appmnt for 3/10 FRI !"

We serviced a

WHIRLPOOL ALL IN ONE W/D

Model JDRP548HL01

Near McLean, VA 22101

Leon

Job Details: 03/07/2023

cx complant is the oven is blinking orange which is some type of error code confirmed issue een the error code was f8 e2 which is Main Oven Cooling Fan Speed High check ui everything was seat right check fan which was working great we replaced the AM tested unit on 375 for about 15 mins no error came up and unit cut off as soon as i needed it to

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Hampton, VA 23666

Lucas R.

Job Details: 03/07/2023

"cx complaint slow water and ice, checked unit found loss of pressure at inlet valve, possible issue with diodes in unit harness, brinnging housing back in case needed.; ordrng 1 WPW10238100 (valve-inlt) and 1 W11229025 (unit harness)"

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Lanham, MD 20706

Shane B.

Job Details: 03/07/2023

installed all ordered parts and tested unit for cx. unit is working as designed and had no saved codes.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Suffolk, VA 23434

Zachery R.

Job Details: 03/07/2023

"called cx via vonage, advised we will have to reschedule, rescheduled for monday 3/13/23; schdld next appmnt for 3/13 MON !"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHV08

Near Mechanicsville, VA 23116

Joseph D.

Job Details: 03/07/2023

"found brown wire to heater unplugged. Defrosted unit, replaced thernister. Working properly ow"

We serviced a

KITCHENAID REFRIGERATOR

Model KUDF204KPA00

Near Ellicott City, MD 21042

Robert L.

Job Details: 03/07/2023

"cx complaint never stopped beeping but appeared to reach temp and alarm reset never came on, unit only on for 3 hours but freezer down to 15* beeping continue but no alarm on display, control possible shorted, ordering control, thermistor and evap cover..........control must be from whirlppol; ordrng 1 W11359415 (thermistor) and 1 W11580229 (evap cover) and 1 W11580234 (main control) and 1 look (look)"

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