Service History 630 - VIA Appliance

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Lewes, DE 19958

Michael E.

Job Details: 03/01/2023

"CX complaint: wont start. Tested and verified complaint. As per service pointer, i checked plugs and they are secure. Capacitor was reading 5 Molms which is not correct. Replaced capacitor from van stock. Tested unit and it is now working proeprly. Job is complete; ordrng 1 W11395618 (capacitor van stock), used 1 W11395618 (capacitor) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Reading, PA 19609

Cody H.

Job Details: 03/01/2023

"CX complaions unit is not dispensing detergent, dispenser is not opening during cycle. Found unit dispenser to be unplugged, was able to plug unit in and ensure it wasnt going to come unplugged again. Tested unit and unit now works as designed, no further work needed."

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Perry Hall, MD 21128

Neil H.

Job Details: 03/01/2023

"cx complaint unit making sqealing noise need rollers,pulley,and belt told cx no danger using unit they where scared it would spark and catch fire; ordrng 5 WPW10314173 (support)s"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS03

Near Millersville, MD 21108

Dustin F.

Job Details: 03/01/2023

"Replaced RC door and shelf, tested function. Unit works as intended."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Lewes, DE 19958

Michael E.

Job Details: 03/01/2023

CX complaint: no water or ice. Tested and verified complaint. I found water is not coming out oif dual valve. Diconnecting dual valve from resevior was difficult and afterwards the connection is no longer keeping sealed and leaks. Ordering dual valve reorder and resevior (just in case new connection leaks)...What i had to do to disconnect dual valve could possibly caused the resevior connection to leak on resevior side. Valve is definitely leaking at that point. NOTE: I DID SHUT WATER OFF BEHIND UNIT SO IT WOULDNT LEAK. Called TL just to check to see if findings could indicate a problem other than dual valve but TL did not think so. SR 7735848602 Cannot reschedule due to AIG; ordrng 1 W11482383 (dual valve reorder) and 1 W11482382 (resevior)

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Carlisle, PA 17015

Fred G.

Job Details: 03/01/2023

"cx complaint unit is displaying a f9e1. inspected unit and entered diag and found f9e1, f2e1. found standing water inside tub. emptied tube and tested drain pump. I found 122.3vac to pump. tested pump and found it to be faulty. replaced pump and found unit now checks good."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Derwood, MD 20855

Justin S.

Job Details: 03/01/2023

"the unit was off when i arrived. replaced the compressor and vacuummed the system down. filled to weight and checked for leaks. the unit is now cooling good. th eunit is now good; ordrng 1 W10913906 (coupler (js vs)), used 1 w10913906 (coupler (js vs)) from stock"

We serviced a

WHIRLPOOL FREEZER

Model WRF990SLAM02

Near Fredericksburg, VA 22407

Thomas B.

Job Details: 03/01/2023

Cx complaint unit is not working properly inspected unit ran a dye light all over couldn't find any issues unit is maintaining proper temperature in both refrigerator and freezer cx states it can get too cold sometimes educated cx on proper loading tips to avoid blocking the vents. verified no leaking unit is working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB09

Near Lebanon, PA 17046

Cody H.

Job Details: 03/01/2023

CX states unit stopped cooling again over the weekend. Found unit has same issue of moisture/warm air entering unit and unit return vent is freezing and getting blocked. Unit is showing 43*F in RC and 7*F in FC. Ordering doors per techlines recommendation in SR#7735712644 CX to call into office to reschedule when both doors arrive.; ordrng 1 LW10668874 (RC door (blk)) and 1 LW10668875 (FC door (Blk)) and 1 W11178521 (Badge (WP)) and 1 Look (Look)

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KWH0

Near Springfield, VA 22151

Lloyd B.

Job Details: 03/01/2023

"Cx complained the unit did not dry, not that it did not start. Inspected the unit and found 2 error codes, 8.2 for fill valve and 9.2 for drain pump. Ran diagnostics and it completed each step. Noticed the gasket was coming off so I reinstalled. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Conway, SC 29527

Jason T.

Job Details: 03/01/2023

"Cx complaint, will not finish a wash cycle, no error codes found, during agitation test, gear case slipping, drive motor slipping during manual test. Wash plate seized to the gear case, drive belt is slipping on the cam, unit needs a rebuild, ordering all parts to complete the repair, direct ship parts to her house, advised cx to contact VIA dispatch once all parts are received, cx agreed.; ordrng 1 W11454734 (GEAR CASE) and 1 W10721967 (drive pulley) and 1 WPW10006384 (drive belt) and 1 W11283592 (motor-drve) and 1 W10752283 (washplate) and 1 W10752187 (screw) and 1 W10528947 (drive hub kit) and 1 LOOK (LOOK)"

We serviced a

JENNAIR REFRIGERATOR

Model JS42PPDUDB01

Near Sterling, VA 20164

Christian C.

Job Details: 03/01/2023

Installed inverter board. Powered back on unit. Compressor kicked on. Can feel cold air from fans inside FC section. Set temps to recommended. Unit is working as designed.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH1162XVB0

Near Hummelstown, PA 17036

Fred G.

Job Details: 03/01/2023

cx complaint unit is not working. inspected unit and found unit is displaying door is open even with door closed. I found three door switches are faulty. also found bottom light bulb is faulty. qouted cx for full repair and cx accepted. charged cx $392.90 paid in check #1936; ordrng 1 8206232A (lamp 40 watt) and 1 W10211972 (switch) and 1 W10269458 (switch) and 1 W10211974 (switch)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Winchester, VA 22601

Ezra M.

Job Details: 03/01/2023

Replaced belt. Ran auto test. No other issue.

We serviced a

MAYTAG WASHER

Model MHW8000AW0

Near Pikesville, MD 21208

Emmanuel R.

Job Details: 03/01/2023

"Cs unit is leaking water , confirmed complaint. I found the diverter valve is leaking at the hose clamps (see pics) . Ordering replacement clamps, the screw types to ensure good seal. The old clamp are the pressure type and they are not sealing around the hose. Customer paid in full.; ordrng 2 WP596669 (clamp)s"

We serviced a

WHIRLPOOL ICE MAKER

Model KUIX535HPS00

Near Potomac, MD 20854

Julian H.

Job Details: 03/01/2023

replaced pump & working MUST WAIT 24 HRS TO SEE ICE

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Hagerstown, MD 21740

Ken M.

Job Details: 03/01/2023

Customer complaint is that the unit was very hot for 1 cycle and then stopped heating afterwards. Unit tested and did not heat. Element tested good. Upper thermostat tested open. Ordering thermostat set.; ordrng 1 W10900067 (cutoff-tml)

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ2

Near Hampton, VA 23666

Lucas R.

Job Details: 03/01/2023

"cx complaint oven not heating, checked unit found r wire unseated from bake element, reseated wire, heated to 350, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Virginia Beach, VA 23452

Austin D.

Job Details: 03/01/2023

"cx complaint the unit is makiing abnormal noises during the spin cycle. checked the unit and let the unit run through a drain and spin. did hear some abnormal grinding throught the cycle. other than that no issues found. no oil located on gearcase. issue is interntal. ordering new gearcase, belt, pulley and motor. will return once the parts come in.; ordrng 1 W11454372 (transmission) and 1 W11497303 (motor) and 1 W10721967 (drive pulley)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Richmond, VA 23220

Joseph D.

Job Details: 03/01/2023

Replaced valve and filterhead

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Gordonsville, VA 22942

Eric F.

Job Details: 03/01/2023

Confirmed cx complaint unit damaged. Found crush damage to rear. Ordering dryer chute.; ordrng 1 W11117429 (chute)

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near ,

Daniel J.

Job Details: 03/01/2023

compliant unit at times walking during cycle not all cycles checked level went to adjust feet to pedastal found locking nuts not up and left front and right rear no hitting floor leveled tighten locking nuts ran drain and spin no pin normal and washer stable

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDB01

Near Frederick, MD 21703

Ricardo S.

Job Details: 03/01/2023

one of the copper lines on the compressor has become disconnected.. order coupler. sealed system repair LOOK LOOK; ordrng 2 w11504431 (coupler)s and 2 w11506619 (coupler)s and 2 W10913906 (coupler)s and 2 w11504415 (coupler)s and 1 sealedsystem (repair LOOK LOOK) and 2 countsjob (counts job)s and 1 W11109499 (drier-tube)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Baltimore, MD 21224

Eric W.

Job Details: 03/01/2023

installed new door valve and filrter housing tested unit no leaks

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Troy, VA 22974

Eric F.

Job Details: 03/01/2023

"Confirmed cx complaint unit not cooling. Compressor running but no frost pattern on evap. Cx states unit has not cooled since they purchased it. Ordering sealed system job, requesting 3 count for sealed system + 2 potential components TBD by returning tech.; ordrng 1 W11580057 (compressor) and 3 W11504415 (coupler)s and 3 W11504431 (coupler)s and 3 W11506619 (coupler)s and 1 W11546605 (evap) and 3 W11504449 (coupler)s and 3 W11506619 (coupler)s and 1 look and 1 W11632924 (condensor) and 3 W11506623 (coupler)s and 3 W11504445 (coupler)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Stone Ridge, VA 20105

Daniel J.

Job Details: 03/01/2023

freezing in fridge section last vist deemed faulty motor to damper not closing replaced damper jumped icemaker turned and filled with water

We serviced a

JENNAIR OVEN

Model JJW2430DP03

Near Annandale, VA 22003

Jason A.

Job Details: 03/01/2023

Called office. IN WARRANTY: CX complaint stuck shorted key kitchen Single WALL OVEN. Replaced console. Set time & date. Preheated oven. Checked error codes. No error codes returned > SZ / JJCX called as we were driving away. Reported balck smoke.& fire from left side of oven cavity. CX stopped preheat & opened doors & ran vent Found scorched carbon & burnt BROILER. element & CONVECTION.fan & element discolored. See SDpics. BROILER > JJ; ordrng 1 W10860984 (motor-fan CONVECT) and 1 W10804429 (elmnt- BROIL) and 1 W11290999 (shield)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Baltimore, MD 21214

Shane M.

Job Details: 03/01/2023

installed control. restart power to unit. unit working properly.

We serviced a

JENN-AIR REFRIGERATOR

Model JS48NXFXDE01

Near Earlysville, VA 22936

Eric F.

Job Details: 03/01/2023

"Confirmed cx complaint unit previously leaking water. Cx floors buckled, cx turned water off to unit after noticing issue. They turned it back on when I was in the home so I could locate the source of the leak. Could not replicate leak. Tested valves, filter housing. Cx states leak was from behind housing initially. Ordering filter housing in the event that it is having intermitent issues.; ordrng 1 WPW10121140 (housing)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM354DSS5

Near Wyomissing, PA 19610

Cody H.

Job Details: 03/01/2023

"CX complains unit is not cleaning dishes and the detergent is not disolving. CX declined service due to having to pay, cx states unit has a warranty through the company they bought unit from but only they can fix it under warranty. No further work needed unless CX wants to pay for diagnosis and repair."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF540CWHZ02

Near Fort Washington, MD 20744

Robert A.

Job Details: 03/01/2023

"Cx complaint that food is still freezing in the RC. I inspected the unit to confirm the complaint. I found the RC temp is 32 but it's set to 38. I took photos of multiple frozen items. The damper is working fine. I checked the thermistor reading at the control (con3 1&4), it read 5.6k ohms. I called techline to document the issue, they recommended replacing the RC thermistor. I'm ordering the part for the return visit.sr7735845234; ordrng 1 WPW10317076 (control board) and 1 WPW10224292 (harness w/sensor)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Owings Mills, MD 21117

Emmanuel R.

Job Details: 03/01/2023

"Replaced control board and UI,Tested unit.Unit is now working properly."

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Bowie, MD 20721

Shane B.

Job Details: 03/01/2023

cx complaint is the unit making a loud noise that wont stop. when i arrived unit ws unplugged. i restored power and drain pump started running. found F9E1 error saved. cleared code. unplugged unit and blew through pressure hose. it did not seem clogged. tested outlet. it is properly wired and supplying 121vac. restored power and drain pump kept running. no codes returned. the unit has no water in it. drain pump is in spec (21ohms). unit will need a new control board. ordering part. schedule when part is available.; ordrng 1 W11567712 (control board)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Manassas, VA 20110

Robert W.

Job Details: 03/01/2023

CX Complaint is the unit upper rack not staying in place. Inspected unit and found the upper rack has failed causing rack not to stay in place. Replaced and tested unti is working properly.

We serviced a

WHIRLPOOL WASHER

Model MVW5430MW0

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 03/01/2023

"CX Concern the unit making horrible noise in spin every cycle ..water hazrd error in diag , no other errors .. unit completed a diag cycle, couldnt replicate issue. cx had video of unit and it screams.. there is some plastic shavings/ finer pieces on clutch .. unit needs new gearacse, clutch and valve .; ordrng 1 look (look) and 1 2ct (2ct) and 1 w11449840 (gearacse) and 1 w10721967 (clutch) and 1 W11513255 (valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Richmond, VA 23231

Chris B.

Job Details: 03/01/2023

replaced IM found unit working as desighned but cx still complains of food freezing in fridge water dispencer leaking and still dropping advised cx to leave cup under dispencer for at least 3 seconds before removing cup cx was not agreeing that would solve issue also found rc temp 37 degrees and fc at -1 called tech line spoke with chris stated unit is funtioning as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706EBS01

Near Chesapeake, VA 23320

Zachery R.

Job Details: 03/01/2023

"cx complaint frost build on rc evap, checked unit, verified issue, unit falls within service pointer W11092686, stating to replace service kit. W11457241 service kit $77.34 S16360. requesting 2 count for removing all doors and shelves. quoted cx, cx paid for part. scheduled cx for 3/10/23; ordrng 1 W11457241 (servicekit)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFC42FTS03

Near McLean, VA 22101

Jason A.

Job Details: 03/01/2023

CX complaint FRIDGE FC evap froszen over. Arrived at unit & it was powered down. Doors are open & towels to catch water. Measured 120V at bimetal harness to HTR element when set to defrost in test mode. Element measured 19.7 OHMs Test bimetal open & doesnt close when sprayed with liquid R600 doesnt close contact. Replaced bimetal. Turned on unit & compressor & evap & condenser fans run. Frost pattern forming. Test & check damper is open & good airflow to RC > JJ

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC0

Near Fredericksburg, VA 22405

Tanner B.

Job Details: 03/01/2023

"CX Concern thre unit not spinning out clothes. no errors in diag and went through diag cycle.. found no noise in spin, but noticed the bellow w/ abrasion and a tear .. statcked unit , needs two techs ..; ordrng 1 W11314648 (bellow) and 1 W11322905 (acu) and 1 look (look) and 1 secondtech (second tech)"

We serviced a

MAYTAG WASHER

Model MVWC415EW2

Near Baltimore, MD 21230

Eric W.

Job Details: 03/01/2023

cx complant of unit unit making noise found bearing going bad gave cx quote he is not fixing unit

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Annapolis, MD 21401

Alexander D.

Job Details: 03/01/2023

"cx complaint unit started beeping and giving f8e4 error after cx accidentally put dish soap in unit. cx tried to clean it all out but it still caused oversudsing. inspected unit and verified complaint. only have f8e4 error stored. found water in drip tray. took door apart to look for other causes but it definitely looks like its from oversudsing. ran rinse cycle with capful of vegetable oil to remove suds. also found unit still has old heater with defective bushings. bushings are still in tact and hasnt leaked yet. ordering heater, S17304 to cover part and labor. cx paid 120 service call with c/c. part in stock @tribles, scheduled return visit for 3/8. advised cx to not use unit until heater is replaced, cx understands; ordrng 1 W11537778 (heater)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM04

Near Stewartstown, PA 17363

Bernard M.

Job Details: 03/01/2023

"Cx complaint of issue with RC light. Opened RC and found the LED to be fickerling. Accessed wires and found no damage. Only 1 LED is out and causing the flicker. Replaced light using pre-id parts, the LED stays on. Cx paid $355.10 for full repair"

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near Providence Forge, VA 23140

Orbie

Job Details: 03/01/2023

cx complaint unit has intermittent problem controlling top and bottom ovens. no codes present. ordering control and console to complete repair. ordering another tech just to be safe as well.; ordrng 1 W11297709 (console) and 1 W11261167 (control) and 1 look (look)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Midlothian, VA 23112

John P.

Job Details: 03/01/2023

Installed console tested working as designed

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Williamsburg, VA 23188

Lucas R.

Job Details: 03/01/2023

"replaced console, installed mounting bracket on left side, unable to install on right hand side due to cabinet, advised cx we are not responsible for installation, or damage resuting from.; ordrng 1 look (look)"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Herndon, VA 20171

Christian C.

Job Details: 03/01/2023

"Installed console, MW control, and oven control. Tested MW and oven both are heating. Unit is working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Bethesda, MD 20814

Roberto I.

Job Details: 03/01/2023

"Cx complaint no wash.Ran diag, found 4-3 and 7-1 errors. Ran a test cycle, the wash motor didn't run, the unit drained and the heater worked ok. Confirmed 120V supplied to the wash motor. Ordering sump/motor assy W11025157; ordrng 1 W11025157 (sump/motor assy)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Baltimore, MD 21239

Shane M.

Job Details: 03/01/2023

installed all parts. calibrated the unit. unit workig properly.

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD708MPS00

Near Virginia Beach, VA 23454

Austin D.

Job Details: 03/01/2023

"cx complaint the unit is freezing product in a drawer. frosting up in the freezer, shelf issues, etc. called techline and was told to switch the drawer setting to produce to close the damper to help with the drawer freezing. was told to add sealant around the cabinet of the freezer capartment too help with frost since it is minimal and the gaskets are sealing. will return once the sealant comes in and advsied cx to leave a glass of water in the drawer over night to see if it freezes again. cx agreeed.; ordrng 1 93249 (clear sealant)"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW3

Near Columbia, MD 21045

Robert L.

Job Details: 03/01/2023

"cx complaint rubber smell, inspected belt cover and motor all good, found no errors , ran diag and recalibrated, ran drain and spin, only thing i could smell was and oily fluid type smell in the room when i walked in and when cam spun woild move air and spell would come and go, sump under dryer, smell not coming from uniit , motor moving air around, tested all ops ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near Silver Spring, MD 20902

Roberto I.

Job Details: 03/01/2023

"CX complaint right door not closing properly. Inspected unit, found right door broken at the bottom hinge. Quoted repair $715.84 with $110 labor for right door LW10413519, nameplate W11178521 and cam WPW10470155 rteplacement. Cx declined. Collected $120; ordrng 1 LW10413519 (right door fip) and 1 W11178521 (nameplate) and 1 WPW10470155 (cam)"

We serviced a

WHIRLPOOL OVEN

Model WEE730H0DB0

Near ,

Eric W.

Job Details: 03/01/2023

nstalled new cooling fan and tested unit no more erro code

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Hopewell, VA 23860

Chris B.

Job Details: 03/01/2023

cx comp unit will constanly spin insp unit conf cx comp when in test mode unit will go threw then non stop spin also found gear case leaking oil ordering gear case and control ; ordrng 1 W11449840 (gear case) and 1 W10721967 (splutch) and 1 WPW10006384 (belt) and 1 W11283592 (motor) and 1 W11395618 (cap) and 1 W11556725 (control)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS02

Near Vienna, VA 22182

Jason A.

Job Details: 03/01/2023

CX complaint FRIDGE warm temps in RC FC temps good. Unit made ice for a few days but a ziplock baggie in ice bin stays liquid. Opened RC evap & very light frost pattern. Equalised pressure reading on LO & HI side under 10 psi. Cut into system & very little freon. Replaced compressor & condenser. Pressure check for leaks with 140psi nitrogen & sprayed down with soapy water. No pressure drop 30 minutes. Run vac & filled 4.50 OZ R134. Good running & equalise pressures & 155W at 100% test 38. Good frost pattern > JJ

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Falls Church, VA 22043

David J.

Job Details: 03/01/2023

Cx complaint unit leaking. Arrived and inspected unit. Found drops off water coming from front left of outer door. Pulled outer door skin off and found When unit washes water splashes out of inner door. Ordering inner door and inner door gasket for return visit. Changed tub seal just in case. Will return when parts arrive. No leaks under unit or at valve. ; ordrng 1 W11559689 (Innerdoor panel) and 1 W11606677 (Lower door seal)

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Cartersville, VA 23027

John P.

Job Details: 03/01/2023

CX complaint unit not working check unit found bad cold valve replaced tested working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Richmond, VA 23294

Joseph D.

Job Details: 03/01/2023

Unit with locked compressor ; ordrng 1 WRX735SDHZ (Compressor)

We serviced a

KITCHENAID BUILT-IN M/W

Model KMBD104GSS01

Near Timonium, MD 21093

Emmanuel R.

Job Details: 03/01/2023

"Cs MW door wont open after heating food, confirmed complaint. I found when customer cooks anything that will release alot of steam the user interface stops responding and wont open the door. I noticed steamy moister collecting behind UI interfering with touch screen, Replaced console and ui, tested unit , unit is working as designed. Called techline to document because during testing moister started buidling up again. Techline advised to use a food cover."

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Clarksburg, MD 20871

Julian H.

Job Details: 03/01/2023

CX complaiint about door opening by itself & condensation running out door inspected & found that seal is tearing (not caused by CX) & catch has difficulty to stay close sometimes need parts also complaint about discoloration of heater exhaust & back explained to her that is normal wear & tear need parts; ordrng 1 WPW10610880 (catch) and 1 WP3403431 (strike) and 1 W10861521 (seal-door) and 1 WP279368 (adhesive)

We serviced a

WHIRLPOOL DRYER

Model WED5620HW1

Near Glen Burnie, MD 21061

Eric W.

Job Details: 03/01/2023

installed new wheels and shafts and tested unit unit is now quiet

We serviced a

KITCHENAID RANGE

Model KFEG504KPS3

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 03/01/2023

cx complaint unit was on 350 degrees on convect and unit made a pop sound and breaker tripped. inspected unit and removed back cover and found the main harness was pinched between the cover and the chassis of the unit. unit needs main harness and control to correct issue. also found relay on control is welded. called safety (SR7735825357) found part was back ordered. part will be shipped to cx and once in cx will call and set up a return visit; ordrng 1 W11454490 (main harness) and 1 W11088877 (control)

We serviced a

WHIRLPOOL DRYER

Model WGD4850HW1

Near Baltimore, MD 21221

Eric W.

Job Details: 03/01/2023

cx complant of no herat inspected unit found ignitor is ol installed new one and tested unit now heating

We serviced a

MAYTAG DRYER

Model MED5630HW2

Near Germantown, MD 20874

Julian H.

Job Details: 03/01/2023

2 YR WARRANTY COTSCO CX complaint about unit not drying on sensor dry stops several times & had to keep pressing button to start cycle checked test mode no errors found an issue with sensor harness not sendng signal to board need part; ordrng 1 WPW10298258 (harns-wire)

We serviced a

WHIRLPOOL DISHWASHER

Model WRS315SDHM08

Near Hanover, PA 17331

Bernard M.

Job Details: 03/01/2023

"Replaced valve, turned on the water and dispensed, no leaks were found and water has steady flow from dispenser. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Washington, DC 20007

Samuel R.

Job Details: 03/01/2023

"cx complaint unit is not cooling.inspected unit and could confirm,founf freezer 34degress and fridge 48degrees.found evap frozen over.tested thermister and thermister read 65kohms while it was frozen in ice.checked heater and got 127ohms.checked harness and browm popped out.tried repinning and would not stay in.will need a new fan harness W11650660 special order; ordrng 1 W11650660 (heater and harness)"

We serviced a

MAYTAG RANGE

Model MGR8800FZ2

Near Gettysburg, PA 17325

Andrew S.

Job Details: 03/01/2023

Cx complaint is that the oven temp does not seam to be correct. Upon arrival I found that the oven had no errors and the temp sensor was showing the correct temp in diag. I then ran the oven calibration test and found that the average temp was 333 degrees when set at 350. I was able toadjust the temp offset to +20. Unit is now functioning as intended. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Fairfax Station, VA 22039

Demonte S.

Job Details: 03/01/2023

Inspected the unit. Found that the cx is saying that the Refrigerator right Door Seal is ripping. Checked the Door Seal. Door Seal is ripping. Unit will need the Door Seal. ; ordrng 1 W10830274 (Whirlpool Refrigerator Door Gasket)

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near New Kent, VA 23124

Orbie

Job Details: 03/01/2023

cx complaint unit may not be running through full cycle. no codes present at this time. noticed intermitent vibration during spin in test. advised cx to monitor operation and to call back if unit gets worse.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHB0

Near Westminster, MD 21157

Bernard M.

Job Details: 03/01/2023

"Cx complaint unit doesn't dry dishes. Entered diag and found error code F7E1 no heat. Ran test cycle and found the element didn't heat at the conclusion of test. Ordering element and found in stock. Set return for 3/8, office will contact cx with time frame; ordrng 1 W10518394 (heater)"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Wyomissing, PA 19610

Cody H.

Job Details: 03/01/2023

"CX states unit is flashing a 'clean' light and draining nonstop. will not run cycle. unit is unpowered on arrival, when CX powered unit on, unit began to work. Asked CX to provide POP due to unit showing as out of warranty, CX could not find POP and when CX was told unit would not be covered and they would be charged service fee, CX declined service. No further work needed."

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Rosedale, MD 21237

Eric W.

Job Details: 03/01/2023

cx complant of unit not working inspected unit found when unit tryes to move shifter it shuts down and then comes back on on both spin and adjutate unit will need new control and shifter; ordrng 1 W11481722 (shifter)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Manakin-Sabot, VA 23103

John P.

Job Details: 03/01/2023

Installed sump tested working as designed

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADB2

Near Alexandria, VA 22301

David J.

Job Details: 03/01/2023

Cx complaint of smell when using unit. Arrived to home and Cx came to door wearing a mask. Cx told me he just tested positive for covid Sunday. Spoke with office and will reschedule appointment. I attached pop sent to me from landlord. Need to reschedule after Cx no longer test positive. ; saved tckt

We serviced a

AMANA DRYER

Model NED4655EW1

Near Norfolk, VA 23502

Zachery R.

Job Details: 03/01/2023

"replaced motor, tested, unit working as designed."

We serviced a

MAYTAG REFRIGERATOR

Model MSS26C6MFB01

Near Stafford, VA 22554

Tanner B.

Job Details: 03/01/2023

"CX Concern the unit not cooling well, freezing everything in rc.. found the temp at 35 but actual temps were 24.5 degrees F . RC thermisitor open and the unit defrost heater wasnt getting voltage in diag mode, but there was no deforst issue . unit needs new control , harness and rc thermisitor / cover . cover tabs failed , not properly securing the rc thermisitor to read temp correctly ..; ordrng 1 W11035841 (control) and 1 W10316760 (thermisitor) and 1 W11551372 (harness) and 1 WPW10425252 (cover) and 1 look (look)"

We serviced a

JENN-AIR FREEZER

Model JBSS48E22L00

Near Richmond, VA 23226

Chris B.

Job Details: 03/01/2023

cx comp unit will smoke insp unit conf cx comp found steam coming from heater when unit defrost inspected heater and evap unit is working as desighned called safety spoke with eric unit working as desighned

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Woodbine, MD 21797

Justin S.

Job Details: 03/01/2023

cx says the unit is not washing. found the unit is filling and i hear the motor trying but no water circulation. the unirt needs the sump; ordrng 1 W11025157 (pump&motor)

We serviced a

KITCHENAID ICE MAKER

Model KUID308HPS01

Near Severna Park, MD 21146

Alexander D.

Job Details: 03/01/2023

replaced drain pump and all 3 hoses that came with it. hole in floor isnt big enough for correct drain pump. left unit half pulled out per cx request so he can drill bigger hole in floor for drain hose. tested unit. unit is now working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM01

Near Darnestown, MD 20874

Julian H.

Job Details: 03/01/2023

Cx complaint about unit not cooling as well on RC checked temps found 40@ 35 set notice drip pan starting to bowed as well water accumulating under drawer need to replace drip pan as well optimize sensor to suction line evapcover missing tabs sS16360 scode will cover labor seals are tearing (not caused by Cx) causing a bad sealing ui digits really hard to see temp set missing digits fading away frost acummulating on FC & behind adapter need parts ; ordrng 2 W10846057 (gasket-fip)s and 1 W10864518 (adapter) and 1 W11084807 (extension drain tube) and 1 W10789393 (cntrl-elec ui) and 1 W11188493 (cover-evap)

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Locust Grove, VA 22508

Thomas B.

Job Details: 03/01/2023

Cx complaint unit not working properly inspected unit found drain line installed incorrectly reseated and installed correctly unit now functions Normally

We serviced a

WHIRLPOOL RANGE

Model WOC54EC0HS04

Near Waynesboro, VA 22980

Kyle A.

Job Details: 03/01/2023

"W165c20wpl1. Sr#7735816582Cx complaint of unit staying on after canceling and also reseting Did confirm and found service notice for unit reseting. Had cx connect unit to internet to update as per notice. Unit keeps reseting and reverting to factory settings. Found short on soldering for antenna. Ordering ui, antenna, and controls due to possible feedback. Will need to install ALL of these parts.; ordrng 1 W11261167 (Control) and 1 W11248075 (Antena) and 1 W11297728 (Console) and 1 W11325603 (Control) and 1 Note (Note)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Huntingtown, MD 20639

Shane B.

Job Details: 03/01/2023

"cx complaint is the unit leaking water from under unit and not washing the dishes. checked for codes and found F8E1 no fill. cleared code, turned water supply on and ran service cycle. unit did not leak. found no damage to cabinet, no gaps that would cause a leak. started a quick wash cycle and let it fill and wash for a little while. unit did not leak. i can not replicate any issues with this unit. advised cx for use unit like normal and call us back if issue returns."

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HZ08

Near Fredericksburg, VA 22405

Thomas B.

Job Details: 03/01/2023

Cx states unit doesn't heat every time ran a cup of water 5 times for 3 mins each time changing out water each time. unit heated every time ordering a capacitor and diode did notice the diode is very warm almost hot ordering parts; ordrng 1 W11256462 (diode) and 1 WPW10574736 (capactr-mg)

We serviced a

MAYTAG WASHER

Model MVW6230HC2

Near Toano, VA 23168

Orbie

Job Details: 03/01/2023

cx complaint unit not locking. verified cx complaint. found malfunctioning strike. replaced strike. tested unit working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model ASI2175GRS07

Near Dundalk, MD 21222

Eric W.

Job Details: 03/01/2023

cx complant of unit not making ice and not cooling enough icemaker will cycle but not fill also found unit not defrosting found dubble sticker on control unit will need new control installed ice maker and tested unit now filling; ordrng 1 W11546609 (control)

We serviced a

KITCHENAID REFRIGERATOR

Model KSRS25ILWH01

Near Pasadena, MD 21122

Alexander D.

Job Details: 03/01/2023

"cx complaint unit not making ice. inspected unit and verified complaint. optics pulsing twice and repeating when opening fz door. held flapper shut and optics led changed to solid on so optics should be good. found cycle knob on icemaker falling off. icemaker getting 120v and when i jump T and H it does nothing. replaced icemaker and tested. unit is now working properly. quoted 423.02, paid in full with c/c."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Bear, DE 19701

Frederick R.

Job Details: 03/01/2023

CX complaint is DW leaking. Inspected/tested and found the inlet hose seems to have been damaged on install and is split open. Ordering new inlet hose. 14 in stock at Tribles. Rescheduled CX for 3/6/23; ordrng 1 W10878507 (inlet tubing)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near York, PA 17408

Drew B.

Job Details: 03/01/2023

arrived was able to replacec evap drier and pulled vac and had 29 in vac for 15 mins then filled to 5.50 oz 134a.. and evap (see pic) full frost pattern and at scaled weight had 3+- low and 150 or so max on high unit appears to check good

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Chesapeake, VA 23322

Branden R.

Job Details: 03/01/2023

"cx complaint not draining - top load washer checked unit and found unit not cycling ,tryed to test unit and was unable too unit is DOA found drainpan fragmented from the drain took picture of it before Continuing found drainpump wire harness seperating from drainpump and connection . found drainpump wire harness seperating from drainpump and connection ordering new drainpump for repair . 1 LOOK LOOK; ordrng 1 W11399437 (drainpump) and 1 LOOKLOOK (LOOK LOOK)"

We serviced a

MAYTAG DRYER

Model MGDC465HW2

Near Huntingtown, MD 20639

Shane B.

Job Details: 03/01/2023

cx complaint is the unit not heating. i started the unit. air flow meter shows good air flow. my temp prob shows unit is not heating at all. i found the ignitor is glowing but no gas is flowing. i found a loose connection at the burner. once plugged in unit worked properly. unit is working as designed.

We serviced a

MAYTAG WASHER

Model MHW6630HC3

Near Hampstead, MD 21074

Bernard M.

Job Details: 03/01/2023

"Cx complaint unit doesn't drain. Entered diag and found error codes F9E1 drain fault and F0E2 oversuds. Contacted TL and spoke with Butch, reported unit is located on farm and only the power comes on. Water and drain hose are unhooked. TL states the oversuds could be causing the drain pump to continously run and then go out. TL suggests replacing drain pump and cx should cut back on the detergent. Ordering drain pump, once part is in contact cx to reschedule; ordrng 1 W11458345 (drain pump)"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Towson, MD 21286

Shane M.

Job Details: 03/01/2023

cx complaint of error F1. can confirmed. replaced control. unit working properly.

We serviced a

MAYTAG WASHER

Model MVWB835DW1

Near Shippensburg, PA 17257

Andrew S.

Job Details: 03/01/2023

Per previous diag I attempted remove the spin basket and gearcase. i found that the spin basket was seized to the gear case shaft. I was unable to separate the two. I am ordering the tub and spin basket as well as a 2 tech. I informed the cx that the tub a nd spin basket will be shipped directly to them. Cx will inspect and inform the office when the parts arrive.; ordrng 1 W10811960 (Spin Basket) and 1 WPW10215093 (Drain Filter) and 1 W11219115 (Outer Tub)

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near East York, PA 17402

Sal R.

Job Details: 03/01/2023

CX compllaint is that the unit is making a loud noise during opperation and is not spining out the water. I found a F7E5 error code. I inspected under the unti and found it to be leaking oil. I quoted CX for the cost of repairs in the amount of $733.24. I collected $120.00 for serivce charges. CX informed me that she intends to replace the unit.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Baltimore, MD 21213

Shane M.

Job Details: 03/01/2023

cx complaint the unit lights not turning on. found a broken door switch. gave cx a quote $270.44 cx paid in full by check 3135; ordrng 1 W11384469

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Milford Mill, MD 21244

Emmanuel R.

Job Details: 03/01/2023

heating element - sp w11540964 - special project s17304 - pre-id heater bushing w11537778.Replaced heater and tested for leaks. Unit is working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 03/01/2023

"CX Concern the unit not making ice. inspected fc door harness at botton and connections. no broken wires. ice in the tray , entered diag and unit wouldnt respond for im harvest .. could hear it move slightly then stop .. checked on/off button and door /bin switch.. unit needs new control. no power to im when harvesting .; ordrng 1 W11566891 (control)"

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near York, PA 17404

Sal R.

Job Details: 03/01/2023

CX complaint is that the unit trips the breaker 1-2 hours during opperation. I was able to find that the unit has the propper voltage for opperation at the outlet and the term block. I was able to run a hevay duty opperation on high temp for 30 min with out issues. I found the unit tobe opperating as designed. CX informed me of desire to have the unit repalced. I called WP Tech Line and discussed my findings. I is advised by WP to have a licensed electricain come into the home and inspect the in coming power supply/ Unit is opperating as desigend.

We serviced a

WHIRLPOOL OVEN

Model WFG540H0ES1

Near Baltimore, MD 21218

Shane M.

Job Details: 03/01/2023

"cx complaint the display isnt powering on but soon you turn a burner on, control flickers. can confirmed. 120v at control. bring back control, ordering spark module.; ordrng 1 W11565127 (spark module)"

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Union Bridge, MD 21791

Ricardo S.

Job Details: 03/01/2023

Replaced parts.. unit tested and dryer works fine

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