Service History 629 - VIA Appliance

We serviced a

JENN-AIR HOOD

Model JXD7036YS7

Near New Market, VA 22844

Eric F.

Job Details: 03/07/2023

Assisted DR

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS1

Near Myrtle Beach, SC 29579

Jason T.

Job Details: 03/07/2023

"Installed parts to complete the repair, verified all unit functions for proper operation...working as designed."

We serviced a

MAYTAG DRYER

Model MEDE900VW0

Near Columbia, MD 21045

Robert L.

Job Details: 03/07/2023

"cx complaint unit not starting, found drum light stuck on and not responding with button, jumped out door switch unit did not start, ran diagnstics, drum turned nad heated and when door opened stopped, console start button issue, ordering console control; ordrng 1 WPW10164611 (cntrl-elec console)"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Tappahannock, VA 22560

Thomas B.

Job Details: 03/07/2023

Cx complaint unit is not working properly inspected unit removed and replaced the terminal block and the hardware tested for proper use unit now functions Normally

We serviced a

MAYTAG DRYER

Model MGDB835DW4

Near Gambrills, MD 21054

Israel R.

Job Details: 03/07/2023

Customer complaint unit is dryng correctly. Found loose connection to the humidity sensor. Unit is backn to normal operations.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Annandale, VA 22003

Demonte S.

Job Details: 03/07/2023

"Inspected the unit. Found that the cx is saying that the Washer isn't starting a cycle. I then ran Service Diagnostics on the unit. Error Codes are F5E3 = Lid Lock Fault. Ran Service Test on the unit. Washer filled, agitating, but will not spin because Lid Lock will not engage. Ordering the Lid Lock. ; ordrng 1 W11513248 (Whirlpool Washer Lid Lock Latch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ05

Near Centreville, VA 20120

Daniel J.

Job Details: 03/07/2023

same complaint as before called tech line informed rep of complaint of noise from evap fan and staying on too long customer comparing unit to neighbors fridge unit freezer temp at 0 f firdge section at 37 f informed by tech line normal operation informed to call customer service left number for customer care unit working far as cooling complaint on msound of fan and running too long

We serviced a

KITCHENAID FREEZER

Model KBSD608ESS01

Near Bel Air, MD 21015

Neil H.

Job Details: 03/07/2023

REPLACED THE DOOR SKIN OF LEFT DOOR CHECKED GOOD.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Hyattsville, MD 20781

Shane B.

Job Details: 03/07/2023

"cx complaint is the unit not cooling at all. cx said they opened fridge and found it at room temp after not opened door for about 2 months. cx said compressor would come on for a few seconds then lights would go out and everything would stop. cx had electrion inspect outlet and he found no issues. when i arrived unit was room temp, evap fan was running. compressor cycled on for a few seconds then went off again. when compressor comes on amp draw jumps to 8.44amps. compressor is locked up. ordeing new compressor and couplers. schedule when all parts are available.; ordrng 1 W11370574 (compressor) and 1 W11504419 (tube) and 1 W11504420 (coupler)"

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Littlestown, PA 17340

Bernard M.

Job Details: 03/07/2023

Cx complaint unit won't start. Found the lid won't go down all the way to latch. Inspected lid and the top screw on the left hinge won't tighten. This caused the lid to fragment and won't shut. Replaced lid using pre-id parts and the hinge screw using vanstock W11404293. Lid closes and locks to allow unit to start. Unit checks good

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Gloucester, VA 23061

Justin W.

Job Details: 03/07/2023

cx complaint unit takes long to unlock and fabric softener not dispensing. checked unit to find fabric softener turned off for majority of cycles.found no error codes. checked to find valves checked good. checked to find no oil at gearcase. suspension checked good. unit working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near Falls Church, VA 22043

Demonte S.

Job Details: 03/07/2023

"Inspected the unit. Found that the cx is saying that the Refrigerator Section / Freezer Section isn't cooling. Checked the Freezer Evaporator. Evaporator only has Frost on the capillary line. Unit is trying to Cool. ( Turned the unit off by unplugging the unit. ) Unit will need the Couplers, Compressor, Drier & Access Valve.); ordrng 1 W11582592 (COMPRESSOR) and 1 W11504415 (Whirlpool Refrigerator Coupler ( Compressor)) and 1 W11504431 (Whirlpool Refrigerator Coupler ( Compressor)) and 1 W11506619 (Whirlpool Refrigerator Coupler (Compressor)) and 1 W11109499 (Whirlpool Refrigerator Drier Tube) and 1 W11504445 (Whirlpool Refrigerator Coupler ( Drier)) and 1 W11504449 (COUPLER ( Drier)) and 1 W11504445 (Whirlpool Refrigerator Coupler ( Condenser)) and 1 W11506623 (Whirlpool Refrigerator Coupler ( Condenser)) and 1 W11506635 (Whirlpool Refrigerator Access Valve Coupler)"

We serviced a

KITCHENAID DISHWASHER

Model MDB9979SKZ0

Near Easton, MD 21601

Michael E.

Job Details: 03/07/2023

Replaced the element as per special project. tested unit and it is now working proeprly. Job is complete

We serviced a

JENN-AIR BEVERAGE CENTER

Model JUBFL242HX00

Near Ellicott City, MD 21042

Robert L.

Job Details: 03/07/2023

"cx complaint hinge stick out custome panel will not lay flush, found install instructiions and found corners needed to routed out (see pic) to cover hinge, left manual and instructions with contractor, opening heigth short at 34.5 inches"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Columbia, MD 21045

Justin S.

Job Details: 03/07/2023

cx says the unit worked for 4 days then started making noise then leaked everywhere. the unit was unplugged when i arrived. plugged the unit in and the compressor and fans activated. the compressor is running very rough. no dye around the compressor. low side pressure is 50psi and high side pressure is 50psi with the compressor active. compressor amp draw 2aac. called the office to schedule; ordrng 1 W10507884 (compressor) and 1 WPW10143759 (dryer) and 1 WP2188823 (evaporator) and 1 W10913906 (coupler)

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ1

Near Cambridge, MD 21613

Michael E.

Job Details: 03/07/2023

Replaced control as per previous diagnosis. Tested unit and it is no9w working proeprly. Job is complete

We serviced a

WHIRLPOOL COOKTOP

Model KCED600GBL01

Near Bel Air, MD 21015

Neil H.

Job Details: 03/07/2023

REPLACED THE ELEMENTS AND SWITCH WASN'T NEEDED TOLD THEM THEY WILL BE REFUNDED FOR THE SWITCH

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near Newport News, VA 23606

Lucas R.

Job Details: 03/07/2023

"cx complaint intermittent cooling, checked unit found temps at 20 fc 35 ff, ice buildup in fc, gap between cabinet and liner, sealed cabinet, and added washer under fc door to allow proper closure, tested, unit working as designed.; ordrng 1 WP489467 (washer lr/vs) and 1 482338 (adhesive lr/vs), used 1 WP489467 (washer lr/vs), and 1 482338 (adhesive lr/vs) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS4

Near Bethesda, MD 20817

Roberto I.

Job Details: 03/07/2023

"Replaced part and cleared errors. Ran a test cycle, the unit worked as designed and didn't leak"

We serviced a

AMANA DISHWASHER

Model ADB1400AGW3

Near Laurel, DE 19956

Michael E.

Job Details: 03/07/2023

Replaced pump and motor as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL DRYER

Model WED4985EW0

Near Sterling, VA 20164

Christian C.

Job Details: 03/07/2023

Installed chute and seals. Tested unit no more grinding noise. Unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRR56X18FW02

Near Lancaster, PA 17603

Justin L.

Job Details: 03/07/2023

Cx complaint unit not working. Was able to access unit and found in garage unplugged. Plugged unit in and removed evap cover. Ohmed out both thermistors at 5.031K ohms which was ambient temp at the time. Found everything kept powering off. Replaced control with pre-id and unit ran but frost pattern never formed. Spoke with Sealed System tech EW and ordering parts needed for repair. Once approved and in office will need to set 3 call count return; ordrng 1 W11507067 (evaporator) and 1 WPW10143759 (filter drier) and 1 W11125124 (compressor) and 3 w11506635 (process stub)s

We serviced a

WHIRLPOOL COMBO

Model WET4027HW1

Near Norfolk, VA 23503

Orbie

Job Details: 03/07/2023

cx complaint washer has no operation on unit. 123vac to board with no operation. drain pump 20 ohm checked good. replaced control and calibrated unit. tested unit. working as designed

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near East Petersburg, PA 17520

Justin L.

Job Details: 03/07/2023

Cx complaint buttons not always responding to touch. Was able to access unit and verify concern. Removed outer door and found loose connection. Secured and tested unit now operates as designed no further work needed

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ0

Near Manassas, VA 20111

Robert W.

Job Details: 03/07/2023

Replaced burners and tested unit is working properly.

We serviced a

MAYTAG WASHER

Model MVWB835DW1

Near Kearneysville, WV 25430

Ken M.

Job Details: 03/07/2023

"Customer complaint is that the unit is steadily dripping water into the unit. The valve is slowly seeping water into the dispenser assembly to the point that there is black mold building up in both the dispenser assembly and the tray. There is also rust forming on the rails for the tray assembly because of the water leak, weaking the structural support of the left side of the tray. Ordering dispenser assembly and tray. Ran test cycle and the unit otherwise ran properly.; ordrng 1 W10919352 (drawer) and 1 W11172234 (housing)"

We serviced a

WHIRLPOOL DRYER

Model LDR3822PQ3

Near Norfolk, VA 23518

Carl A.

Job Details: 03/07/2023

replaced all parts tested unit works as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Mechanicsburg, PA 17050

Andrew S.

Job Details: 03/07/2023

Cx complaint is that the ice maker is missing the metal arm. Upon arrival I found that the unit has a twist tray style ice maker and does not have a metal bail arm. I tested the ice maker and it is functioning as intended. job complete

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Ashburn, VA 20147

Christian C.

Job Details: 03/07/2023

Installed latch and valve. Calibrated unit. Tested unit in diag cycle and water is much better flowing. Tested unit in regular and it advanced. Unit is working as designed.

We serviced a

WHIRLPOOL DRYER

Model WED5100HC1

Near Martinsburg, WV 25404

Ken M.

Job Details: 03/07/2023

"Customer complaint is that the door fell off. Inspection of the hinges found the base of the left side receiver is rolled, preventing the hinge from properly engaging. Hinges have been bent from the failure. Unit needs new hinges and receivers.; ordrng 2 W11551301 (hinge)s and 2 W11568982 (receiver)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Virginia Beach, VA 23455

Carl A.

Job Details: 03/07/2023

replaced all parts tested unit works as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near New Oxford, PA 17350

Fred G.

Job Details: 03/07/2023

i was able to access unit and found resveroir was not frozen and found water to unit was off. turned water on to unit and found water dispenses as designed.

We serviced a

JENN-AIR REFRIGERATOR

Model JBSS48E22L00

Near Ashburn, VA 20147

Christian C.

Job Details: 03/07/2023

Installed ice bin assembly. Cx will test when ice is in bin. Unit is working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD702MPS00

Near Virginia Beach, VA 23457

Austin D.

Job Details: 03/07/2023

"cx complaint the unit is freezing rodcue in bottom drawers, frosting in freezer, ice clumping in dispenser and not dispensing, ice bin getting stuck, etc. found the fresh chill on assorted. that keeps the damper motor open. set unit to the produce section which keeps that damper closed. next i noticed that the ice chute seal does not have a indention all the way around the gasket. therfore, ordering a new motor and gasket to solce that issue. that can also cause the unit to frsot up in the freezer seciton if moisture is getting into the freezer through the ice chute. also ordering some sealant to seal the cabinet in freezer as well. finally, the ice bucket stuck. auger motor not dispening crushed proeprly. caused damage to motor and bucket. ordering all parts needed to resolve the issue.; ordrng 1 WPW10546285 (motor ice chute) and 1 WPW10504458 (door-chute) and 1 W11574171 (ice container) and 1 W10822606 (auger motor) and 1 93249 (clear silicone sealant)"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Virginia Beach, VA 23462

Carl A.

Job Details: 03/07/2023

"cx complaint fo unit not spining,checked unit to find the folowing error codes F7E1,F7E6 checked unit to find that the belt had slipped off of pulley reseated belt on pulley tested and calibrated unit works as designed"

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near Hanover, PA 17331

Fred G.

Job Details: 03/07/2023

i was able to access unit and replace the inlet valve and console as per previous tech. tested unit and found unit now checks good.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Alexandria, VA 22315

Demonte S.

Job Details: 03/07/2023

Installed the Drum to the unit. Tested the unit. Unit is working as Designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Dundalk, MD 21222

Alexander D.

Job Details: 03/07/2023

"cx complaint unit not making ice, cx said he saw ice in fill tube. inspected unit and verified complaint. cycled icemaker and it harvested and can hear valve energize but no water coming in. valve is seeping causing fill tube to freeze. ordering valve, returning tech make sure to steam out fill tube and turn icemaker back on after. part not in stock, call cx to schedule return visit once we have eta on part; ordrng 1 W11455388 (valve) and 1 LOOK (LOOK)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Virginia Beach, VA 23462

Carl A.

Job Details: 03/07/2023

replaced all parts tested unit works as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS20EVMS13

Near Reisterstown, MD 21136

Fred G.

Job Details: 03/07/2023

"i was able to access unit and evacuate system and replace the compressor, dryer, tube as per previous tech. pulled the unit into a 30 in vacuum. charged system with 5.00oz of R134A. unit began to build a frost pattern. unit checks good."

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Moyock, NC 27958

Branden R.

Job Details: 03/07/2023

"cx complaint not draining , checked unit and found no error codes stored to unit , found drainpump connetion not fully seated not allowing proper vac to drainpump causing unit to act dead . reseated connetion and checked over all other connetions everything checked good , tested unit and unit is now running as designed ."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Suffolk, VA 23434

Zachery R.

Job Details: 03/07/2023

"called cx via vonage, advised cx we have to reschedule, rescheduled for thursday 3/9/23; schdld next appmnt for 3/9 THU !"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYW00

Near Bristow, VA 20136

Richard B.

Job Details: 03/07/2023

"CX complant. Water leaks out of fridge onto floor. Inspected unit and found evap drain tube clogged. Removed all ice , and cleared drain. Unit working correctly now , Job completed, Collected 120 and 110 labor. Job completed, RB 1ot"

We serviced a

WHIRLPOOL FREEZER

Model WRS555SIHZ06

Near Dover, PA 17315

Fred G.

Job Details: 03/07/2023

"i was able to access unit and unit was plugged in with room temps inside. evacuated full system and replaced compressor, filter/dryer. pulled unit into a 30 in vacuum and charged system with 68g of R600A. found unit was building a frost pattern. unit checks good."

We serviced a

WHIRLPOOL COOKTOP

Model JED4430WB02

Near Ashburn, VA 20147

Ricky E.

Job Details: 03/07/2023

"wpw10190396 248.93, wpw10190398 292.83, labor 120, shipping is 15, tax 32.51.... customer stated that the unit would not come on.. verified issue fnd correct voltage at the junction.. customer stated that the contractor hooked the unit up backwards when reinstalling, and i noticed that the ground was not connected when checking power.... the customer is unsure about the repair, and may replace the unit... please email the customer the po..."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Glen Allen, VA 23059

Joseph D.

Job Details: 03/07/2023

Unitt with malfunctioning control board. Giving non existent errors. Must replace please; ordrng 1 W11410066 (Cntrl)

We serviced a

WHIRLPOOL WASHER

Model Mvwb765fw1

Near Charlottesville, VA 22911

Eric F.

Job Details: 03/07/2023

"Removed sheet, charged 120 diagnostic."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Baltimore, MD 21229

Shane M.

Job Details: 03/07/2023

installed sump. unit working properly.

We serviced a

WHIRLPOOL OVEN

Model WGG745S0FS02

Near Fort Washington, MD 20744

Robert A.

Job Details: 03/07/2023

"I installed the ordered part and tested the unit for the cx. The unit is working as designed. I mentioned the $110 remaining balance for the labor, but the cx said WP agreed to cover the charge. I called the office to confirm the payment coverage, they said negative. The cx still owe $110, she was not willing to make the patment vased on her conversation with WP."

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Millsboro, DE 19966

Frederick R.

Job Details: 03/07/2023

"CX complaint is burning sound. Inspected/tested and found F7E1 code for tachometer issue. pulled actuator off and found arm stripped ad this caused the loop on the cam to crack. Replaced cam and actuator from VS. WM also has a sever balnce issue and walks all over floor. Tried to adjust level legs but 2 were siezed in place and going to have to be replaced in order for unit to function properly in spin. Ordering levelers.. Cannot reschedule at this time due to part availabilty; ordrng 1 W10721967 (drive pulley FRVS) and 1 W10913953 (actuator FRVS) and 4 WPW10687506 (leveling leg)s, used 1 W10721967 (cam FRVS), and 1 W10913953 (actuator FRVS) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Virginia Beach, VA 23464

Austin D.

Job Details: 03/07/2023

cx complaint the unit is leaking. checked the unit and found that the bellow gasket had come off of the unit in the front. reseated the gasket so that it is tightly secured to the unit. tested unit and checked for leaks. unit is good to go.

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Parkville, MD 21234

Marc M.

Job Details: 03/07/2023

cx complaint unit producing unusual sounds. inpspected and found that the unit in fact appears to be operating perfectly. cx wanted simply to be sure that there are no defects or assembly errors during previous services. provided cx use and care instruct and detailed the varying sounds that he will and could hear from a dryer at any point. unit checks good.

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Ashland, VA 23005

Thomas B.

Job Details: 03/07/2023

Cx complaint unit is not working properly inspected unit found the gasket had divits in the corners causing the leak removed and replaced the door gasket tested and inspected for proper use unit now functions Normally

We serviced a

MAYTAG MICROWAVE

Model MMV1175JZ00

Near Leesburg, VA 20175

Ricky E.

Job Details: 03/07/2023

"customer stated tha the unit wasnt heating. verified issue, and during testing the unit began to smoke. fnd burnt diode.. unit will need the highside and control..; ordrng 1 w11460698 (transformer) and 1 W10850446 (capactr-mg) and 1 w11391712 (magnetron) and 1 w11360415 (mag tsat) and 1 W11256462 (diode) and 1 w11552021 (control)"

We serviced a

WHIRLPOOL DRYER

Model GEW9250PW1

Near Virginia Beach, VA 23451

Carl A.

Job Details: 03/07/2023

cx complaint of unit not heating checked unit to find power coming to board but not putting out to ui replaced control board that cx had ordered and had on site replaced board tested unit works as designed chaging cx 165.00 for total call

We serviced a

WHIRLPOOL WASHER

Model WTW8500DW1

Near Reisterstown, MD 21136

Marc M.

Job Details: 03/07/2023

cx complaint unit leaving water in dispenser drawer after cycle. inspected unit and found siphon cups in the dispenser tray are clogged and no longer seated properly. was able to clear obstruction and reseat the siphon cups and tested unit. unit cycle water thru all stages of the valve in manual tests and did not leave any residual water. unit now checks good.

We serviced a

JENN-AIR MICROWAVE

Model JMW3430IL02

Near Arlington, VA 22203

Lloyd B.

Job Details: 03/07/2023

Cx complained the display did not work and of a chiming. Installed new console and the unit works as designed. Job complete

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Easton, MD 21601

Michael E.

Job Details: 03/07/2023

"CX complaintr: squeeling and grinding sounds. Tested and verified cokmplaint. No error codes. I diagnostic, the first agitate did not run properly. it made 1 partial turn very briefly and then went to spin. Second agitate worked properly. I did recreate the sound but was unsure if it was the slider, shifter or rotor. Ordering control, slider, clutch, and rotor. Cannot reschedule due to AIG. CX would prefer ME for return visit if possible.; ordrng 1 W11429620 (control) and 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 W11260238 (rotor)"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Newport News, VA 23608

Lucas R.

Job Details: 03/07/2023

touched up liner scratches.

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS20EVMS13

Near Reisterstown, MD 21136

Marc M.

Job Details: 03/07/2023

MM sealed system Training for FG. Notes with FG.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Ashburn, VA 20147

Christian C.

Job Details: 03/07/2023

Installed gasket and raised front feet. Tested unit in diag cycle no issues. Ran unit in normal for about 10 minutes still no leak. Unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Pawleys Island, SC 29585

Paul F.

Job Details: 03/07/2023

Customers complaint is dent in the FF door. Found the dent. NTO door.; ordrng 1 LW10913407 (FF door)

We serviced a

WHIRLPOOL WASHER

Model MVWC465HW3

Near Gloucester Point, VA 23072

Justin W.

Job Details: 03/07/2023

arrived to find cx stating they had warranty. advised we would have to be dispatched uner contract or pop under 1 year will need to be showed.

We serviced a

WHIRLPOOL FREEZER

Model WRS555SIHZ06

Near Dover, PA 17315

Marc M.

Job Details: 03/07/2023

MM sealed system training with FG. Notes with FG.

We serviced a

KITCHENAID DISHWASHER

Model KUDS30IXWH7

Near Annapolis, MD 21403

Israel R.

Job Details: 03/07/2023

Installed new tub and the unit is still leaking. The customer said is getting a new one.

We serviced a

WHIRLPOOL REFRIGERATOR

Model CXDIDNT

Near Suffolk, VA 23434

Zachery R.

Job Details: 03/07/2023

"called cx via vonage, advised we will have to reschedule. rescheduled cx for friday 3/10/23 cx req am apt; schdld next appmnt for 3/10 FRI !"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Elizabeth City, NC 27909

Branden R.

Job Details: 03/07/2023

cx complaint aig-ref water filter housing door not closing checked unit and found filter housing not properly seated on unit not allowing water filter to full seat into filter housing . reseated and tested filter now properly installing on unit allowing door to shut . unit is running as designed .

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Reisterstown, MD 21136

Brian R.

Job Details: 03/07/2023

replaced control and reset unit. ice maker cycles and dropped what ice was in tray. all lights and fans came on and unit checks now. job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WML35011KS01

Near Ellicott City, MD 21043

Robert L.

Job Details: 03/07/2023

"cx complaint on random no high end or fans sound when started and clock runs down with micro icon on, cx had video, found packing materials stuck to door prevent fully closing , interfereing with interlocks, cleared debris, door closes tighter and started10 times without issue, tested all ops ok, if cx calls back pre-id interlocks"

We serviced a

WHIRLPOOL WINE CELLAR

Model WUW35X24DS01

Near Milton, DE 19968

Frederick R.

Job Details: 03/07/2023

Installed new evaporator and went to install new compressor and same issue as last. Compressor sent is too tall and will not fit into cavity with drip pan. Tried putting drip pan in first and nothing workiedSpoke to Chris at WPTL (SR#7735757124). Needs to be sent to parts research. Attempted to send pics that are in sd mobile to WPTL but they wouldnt go through. Returning compressor for research; saved tckt

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS01

Near Hartly, DE 19953

Taylor F.

Job Details: 03/07/2023

"Cx complaint is door defective. Installed the spacers, screws, and handle from previous diagnosis and unit is now working as designed. job is complete."

We serviced a

WHIRLPOOL WASHER

Model MVWC465HW2

Near Wilmington Manor, DE 19720

Taylor F.

Job Details: 03/07/2023

Cx was not pushing the start button twice on the control to start the cycle. Updated control is different software from her old one. Explained use and care to the cx and unit is now working as designed. Also noticed a poor connection on the drain hose. Advised cx to have it corrected by a plumber. Job is complete.

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Oakton, VA 22124

Jason A.

Job Details: 03/07/2023

CX complaint WASHER will not advance. Found F5 error & lid doesnt lock. Replaced strike & cleared error code. Ran test wash & start NORMAL cycle. Unit completed test wash & is advancing in NORMAL cycle

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Roanoke, VA 24012

Kyle A.

Job Details: 03/07/2023

Unit still needs freezer door.; ordrng 1 LW11255360 (Freezer door)

We serviced a

MAYTAG DRYER

Model MED5630HW2

Near Bridgeville, DE 19933

Michael E.

Job Details: 03/07/2023

Repaired the terminal block wiring as per previous diagnosis. Also installed the new power cord. Tested unit and it is now working proeprly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT106TFDW02

Near Wilmington, DE 19805

Taylor F.

Job Details: 03/07/2023

"Cx complaint is unit not cooling. Tested inspected and verifed complaint. Replaced condensor from previous diagnosis. Pressure tested, vacumed down and refilled with 47g of r600a. Unit is now working as designed. Job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Parkville, MD 21234

Alexander D.

Job Details: 03/07/2023

"replaced valve, cleared frost from fill tube with steamer. tested unit, no leaks. unit is now working properly. cx paid remaining balance of 110.00 labor with c/c"

We serviced a

JENNAIR OVEN

Model JDS9860CDW01

Near Bethesda, MD 20816

Roberto I.

Job Details: 03/07/2023

"Cx complaint control panel not responding.Confirmed complaint, most of the keay are not responding. Ordering control panel W10236214. Cx paid in full ($503.88); ordrng 1 W10236214 (control panel (white))"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Elizabethtown, PA 17022

Justin L.

Job Details: 03/07/2023

As per previous visit was able to access unit and replace part. Unit now checks good no further work needed

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Newark, DE 19711

Taylor F.

Job Details: 03/07/2023

Helped AT

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS

Near York, PA 17401

Drew B.

Job Details: 03/07/2023

cx complaint that unit is not draining.. and also fell under the recall element replacmeenet was able to replace element no issues there and under the scode for parts shipping etc. and found the unit to have the drain hose line kinked .. when unkinked and moved back and tested unit drained and collected serv and labor and paid via card

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Madison Heights, VA 24572

Kyle A.

Job Details: 03/07/2023

"Installed control. Went to install harness and found gearcase leaking oil,splutch is stripped. Ordering drive assembly.; ordrng 1 W11449841 (Gearcase) and 1 W10915700 (Motor) and 1 W10754448 (Clutch) and 1 W10734521 (Splutch)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Gloucester Point, VA 23072

Justin W.

Job Details: 03/07/2023

replaced sump. tested unit working as designed

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Gloucester, VA 23061

Justin W.

Job Details: 03/07/2023

cx complaint unit is off balance. checked unit to find no error codes. found suspension good. found no oil on gearcase. no signs of belt slipping. motort checked good. cam checked good. calibrated and tested unit working as designed at time of visit

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Bel Air, MD 21015

Neil H.

Job Details: 03/07/2023

CX ISSUE WASN'T FROM THE VALVE THE COPPER WATER LINE LEAKING SO HE WILL REPAIR/REPLACE THE COPPER LINE NOT PART OF VALVE OR FRIDGE LEAKING NO WORK NEEDED

We serviced a

WHIRLPOOL HOOD

Model WVW53UC6LS0

Near Haymarket, VA 20169

Richard B.

Job Details: 03/07/2023

"CX complant. Chimney scratched and dented from instilation, Inspected unit and confermed issue, Scratched and dented, Chimney is also sealed to tile wall by caulking , Advised CX must be cut out prior to service, SD pics. Ordering chimney assembly , Not in stock , Further work needed, RB; ordrng 1 W11417192 (chimney)"

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JZ2

Near Baltimore, MD 21225

Shane M.

Job Details: 03/07/2023

"no show. called number provided, they called whoeever lives at location. no answer. no show. sdpic front door."

We serviced a

MAYTAG WASHER

Model MHW6630HW0

Near Herndon, VA 20170

Christian C.

Job Details: 03/07/2023

"Cx complaint unit is not draining. Inspected unit F0E2 oversuds, F5E2 lock failure, F8E1 low flow, and F9E1 long drain. Ran through diag cycle initial drain was taking a long time. Found clothing and debris in filter. Cleared filter. Tested unit and now drains normally. Cx paid for service call."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FTS04

Near Bel Air, MD 21014

Neil H.

Job Details: 03/07/2023

CX COMPLAINT THE I/M WAS TWISTED AND NOT MOVING REPLACED AND I/M STARTED AND TESTED GOOD.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS03

Near Ellicott City, MD 21042

Justin S.

Job Details: 03/07/2023

"unit was unplugged when i arrived. when pierced there was pressure in the system. replaced the compressor and vacuummed down the system. fiulled to weight and checked for leaks. the unit is now cooling good. the unit is now good; ordrng 1 W10143759 (drier (service) (js vs)), used 1 w10143759 (filter (js vs)) from stock"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Virginia Beach, VA 23454

Carl A.

Job Details: 03/07/2023

"cx complaint of unit making noise,checkedu nit to find object between bulk front bulk head wall and tub bearings,removed object from inbetween and reseated bearings on tub tested unit works as designed"

We serviced a

MAYTAG WASHER

Model MVWB765FW2

Near Alexandria, VA 22314

Eric W.

Job Details: 03/07/2023

cx complant of unit not starting and cant solect the cycle inpected unit found 2 errors f5e1 f7e9 tested unit all functions working recalabrated unit it is working i cant find any probles with unit at this time

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Bel Air, MD 21014

Neil H.

Job Details: 03/07/2023

REPLACED THE SOLENOID AND BIN UNIT CHECKED GOOD.

We serviced a

WHIRLPOOL ICE MAKER

Model JSC24C8EAM00

Near Hyattsville, MD 20781

Shane B.

Job Details: 03/07/2023

"cx complaint is poor cooling and no ice. cx said IM made 1 batch of ice since last repair and FC section is now 40 degrees. confirmed complaint. my prob shows FC temp is 32. Rc is 44. no frost is visable at the bottom of the evap cover. i found unit is pulling .74 amps. amp draw dropped to .4. after a few minutes amp draw went up to 1.36. using my UV light i can see some glowing green near the compressor. removed RC lower bin and found green/yellow liquid under bin. it glows under UV light. unit will need new RC evap and possible compressor. compressor was replaced 2/9/23 and evap was replaced on 5/26/22, both less than a year old so parts are covered. service call/labor paid within 30days. schedule when parts are available.; ordrng 1 WPW10643261 (evaporator) and 1 W10309988 (compressor)"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW2

Near Elizabethtown, PA 17022

Justin L.

Job Details: 03/07/2023

Cx complaint washer making loud noise. Was able to access unit and found no saved codes. Ran unit and found when filling found severe water hammer from pipes. Was able to partially close valves to help alleviate some of the noise but cx will need a plumber to fully correct. Leveled and calibrated unit and unit now checks good no further work needed

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Woodsboro, MD 21798

Bernard M.

Job Details: 03/07/2023

"Replaced slider per previous tech, recalibrated, and ran auto test, unit completed test without further issues. Unit checks good"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS01

Near Myrtle Beach, SC 29579

Jason T.

Job Details: 03/07/2023

"Cx complaint, ice freezes in the bucket, ice door not closing properly, installed auger motor and shaft. Ordering ice door to complete the repair, advised cx to contact VIA dispatch to schedule once part is received, cx agreed.; ordrng 1 W11189145 (door-ice)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM704ESS1

Near Orange, VA 22960

Eric F.

Job Details: 03/07/2023

"Installed sump, tested unit, unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS00

Near Sparks Glencoe, MD 21152

Sal R.

Job Details: 03/07/2023

CX complaint is that the unit is slow to dispence water. I found that CX will need to replace the water filter. CX also has concerns with the water res. I found that the unit is black and dark collered due to well water and sediment and wants it replaced. I quoted CX for the cost of a water tank and a filter head . I collected $120.00 for service charges via check CX will call office at a later date if repair is wanted.

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL01

Near Stone Ridge, VA 20105

Daniel J.

Job Details: 03/07/2023

"cx stated this is for the right side door gasket and not a loose handle. door gasket is cracked and coming apart. ordering both door gasket, W10830046; ordrng 2 W10830046 (gasket-fip)s"

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