Service History 619 - VIA Appliance

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404ESS1

Near Arlington, VA 22207

Lloyd B.

Job Details: 03/08/2023

Cx complained the unit leaked. Inspected the unit and found there is evidence of a leak from the sump assy. Ran the unit and it drips from the middle of the bottom of the sump. Unit needs new sump assy. Service declined. Job complete; ordrng 1 W10861526 (sump assy)

We serviced a

MAYTAG WASHER

Model MVWB965HC0

Near Glen Allen, VA 23060

Thomas B.

Job Details: 03/08/2023

Removed and replaced the dispenser and bezel tested and inspected for proper use unit now functions y

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Baltimore, MD 21207

Shane M.

Job Details: 03/08/2023

"cx complaint the unit the front glass is pulling apart. can confirmed. glass corners where glue is held together is not sticking, make front glass pull apart when opening door. also found a broken gasket. ordering front glass nameplate n gasket.; ordrng 1 W11178521 (nameplate) and 1 W11176456 (front glass) and 1 WPW10535778 (gasket)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Fairfax, VA 22031

Lloyd B.

Job Details: 03/08/2023

"Cx declined service, said the unit is working fine"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Annandale, VA 22003

Lloyd B.

Job Details: 03/08/2023

"Cx complained the unit did not cool. Inspected the unit and found that with the compressor running, there is NO frost pattern and all the fans are running as well. Unit needs new compressor and drier. Sealed system tech required. 2 job count. Lokring kit; ordrng 1 w11656989 (compressor) and 1 W11504432 (suction line) and 1 W11506619 (coupler) and 1 W11506638 (process tube) and 1 W11109499 (drier) and 1 W11504445 (coupler) and 1 W11504448 (coupler) and 1 lokringkit (lokring)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Chesterfield, VA 23832

John P.

Job Details: 03/08/2023

Prior to installing parts try to remove light switch wires foamed in called tech line talk to Leon had me pull on wire wire broke being turned over for review for exchange

We serviced a

KITCHENAID RANGE

Model KFGC506JSS01

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 03/08/2023

CX Concern the units lf and rf burners not igniting correctly.. found the ignitor misaligned .. unit needs new orfice holders for burners to ignitie; ordrng 1 W11378584 (lf holder) and 1 W11334712 (rf holder)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Cooksville, MD 21723

Brian R.

Job Details: 03/08/2023

replaced parts and ran auto test as well as started a cycle. unit ran through stages and was quiet and checks. cx to try a few cycle and see how unit does. job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Chesapeake, VA 23324

Zachery R.

Job Details: 03/08/2023

"cx complaint no cool. checked unit, there is a floor vent on opposite side of compressor. closed vent per cx, unit supplied with 123vac. no frost pattern on evap, compressor reading 6.8amps. spoke with ar. was advised to order seal system components. ordering all parts needed to complete repair. advised cx they will be contacted for return visit.; ordrng 1 W11546605 (evap) and 1 W11504449 (coupler) and 1 W11506619 (coupler) and 1 W11109499 (drier-tube) and 1 W11504433 (lockring) and 1 W11504447 (coupler) and 1 W11580057 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Richmond, VA 23225

Joseph D.

Job Details: 03/08/2023

Replaced faulty light switch and unit now working properly. No other issues found

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Westminster, MD 21157

Bernard M.

Job Details: 03/08/2023

"Cx complaint unit doesn't start. Entered into diag and found error code F7E1 tachometer missing. Ran test cycle and when unit went into agitate and spin it would only make humming noise. Ordering capacitor, once part is in contact cx to reschedule; ordrng 1 W11395618 (capacitor)"

We serviced a

WHIRLPOOL OVEN

Model KEBS277DWH7

Near Vienna, VA 22180

Jason A.

Job Details: 03/08/2023

CX complaint OVEN smells electrical burning when preheating. Replaced UPR cooling fan & test UPR & LWR ovens heat. Preheat to 350F & both reached 350F > JJ

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Glen Allen, VA 23059

Thomas B.

Job Details: 03/08/2023

"Cx complaint unit is not working properly inspected unit removed and replaced the gearcase, rotor, clutch, stator, and slider tested for proper use unit now functions Normally"

We serviced a

AMANA FREEZER

Model ASI2175GRS04

Near York, PA 17406

Fred G.

Job Details: 03/08/2023

"cx complaint FC, and RC lighst is out. I found door switches were good and both lights are getting voltage. I found FC led module and RC led module were faulty. unit needs modules to correct issue. once part is in please contact cx to set up a return visit.; ordrng 2 W11602886 (module)s"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Mount Joy, PA 17552

Justin L.

Job Details: 03/08/2023

As per previous visit was able to access unit and replace parts. Calibrated and tested unit now checks good no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Manchester, MD 21102

Bernard M.

Job Details: 03/08/2023

Cx complaint unit doesn't make ice. Removed cover on FC door to access icemaker and found the fill tube to be frozen. Removed kickplate and found the fill tube heater to be OL. Unit would need FC door. Gave cx quote and they will not be repairing at this time. Cx paid $120 service fee.

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC2

Near Elkton, MD 21921

Taylor F.

Job Details: 03/08/2023

Cx complaint is unit not powering on. Tested inspected and verifed complaint. Found proper voltage going to the console but console not powering on. Also found the power cord to be defective not allowing control board to be properly grounded. Ordeirng power cord and console.; ordrng 1 W11324037 (console) and 1 W11316254 (cord-power)

We serviced a

WHIRLPOOL WASHER

Model WFW9400sw01

Near Alexandria, VA 22314

Leon

Job Details: 03/08/2023

cx complaint was unit was making loud noise while i was in the home i didnt hear anything weird noises coming from the unit checked susp everything looked good learned that cx was putting alot of clothes in the unit and putting unit on a cycle thats not bulky or heavy cx said she would coach the cycles when washing

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Urbana, MD 21704

Ricardo S.

Job Details: 03/08/2023

"CX complains that the light bulb broke inside the socket.. Replaced bulb. reset power, unit tested and hood light works fine"

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW2

Near Columbia, MD 21046

Robert L.

Job Details: 03/08/2023

"cx complaint lights up but not starting, found when start pressed counts down but down start, reset power 2 times, same result, found f8e6 overflow error stored, tried diagnostics 3 times when start pressed no actions, lid lock ohmed out of range, orderin lid lock(18 trib) , strike (15 trib) and will use control on return; ordrng 1 W11394572 (lid lock) and 1 W11457841 (strike)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104KPS0

Near Vienna, VA 22180

Lloyd B.

Job Details: 03/08/2023

Cx complained of dispenser door issues. Inspected the unit and found the dispenser door would not stay shut. Installed new disp assy and tested and it now works as designed. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ05

Near Urbana, MD 21704

Ricardo S.

Job Details: 03/08/2023

"Cx complains that the water filter will not stay in after changing, pops out when water dispenser used. inspected unit, filter hosuing cks ok, the new filter is not pushing all the way in. unit tested several times with cx and works fine"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Bear, DE 19701

Taylor F.

Job Details: 03/08/2023

"Cx complaint is timer not responding. Tested inspected and verified complaint. Found the timer to be defective causing the knob to just spin in place and not turn the shaft. Ordering timer and knob, cannot rescheudle at this time due to SO parts.; ordrng 1 W11328381 (knob) and 1 W11566735 (timer)"

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Spotsylvania Courthouse, VA 22551

Eric F.

Job Details: 03/08/2023

"Installed parts, tested unit, unit working as designed."

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Frederick, MD 21701

Ricardo S.

Job Details: 03/08/2023

"Cx complains that the oven light stay on all the time, inspected unit, door hinges cks ok, door switch not making a good contact. so i adjust the door latch, now the light turn on and off. unti works fine"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Fairfax, VA 22030

Robert W.

Job Details: 03/08/2023

Cx Complaint is the RC id to cold. Inspected unit and found thr RC is colder then what set to ohm out thermistor from control and found its testing a little out of range ordering RC thermistor.; ordrng 1 W10316760 (Thermistor)

We serviced a

KITCHENAID RANGE

Model KCGS950ESS02

Near Laurel, MD 20723

Robert L.

Job Details: 03/08/2023

"cx complaint when turning on several burners no ignition and smells gas, at arrival gas on and leaks detected from unit, found several caps in wrong position,ands some ignitor angled, was able to adjust all ignitor and burner heads, installed caps in appropriete positions, cx took pic to remember, tested all ops ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAM04

Near Portsmouth, VA 23707

Zachery R.

Job Details: 03/08/2023

"replaced all parts, tested drain with cup of water, unit working as designed. advised cx to monitor temps."

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Carlisle, PA 17013

Andrew S.

Job Details: 03/08/2023

"Cx complaint is that the unit is not spinning clothes out intermittently. Upon arrival I found an F5E2 and an F5E3. I then ran the diag test. The unit was able to complete the test without any error, I found that the door latch is not functioning all of the time. I am ordering the latch. I was able to set the return visit for Monday 3/13 AM Preference.; ordrng 1 W11316250 (Latch)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Elizabethtown, PA 17022

Justin L.

Job Details: 03/08/2023

As per previous tech was able to access unit and replace parts. Tested unit and unit now checks good no further work needed

We serviced a

WHIRLPOOL DRYER

Model WED7500VW2

Near Washington, DC 20010

Brian F.

Job Details: 03/08/2023

"Cx states unit not heating. Tested and confirmed, installed new heater, unit now heats but blower motor not spinning. Quoted cx for full reapair, cx is going to replace unit."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW05

Near Annapolis, MD 21401

Shane B.

Job Details: 03/08/2023

cx complaint is the unit not making any ice. i found bin was empty. temp in FC is -7. i removed bin and found IM was stuck in the middle of a cycle with the arm down and tray partly twisted. IM is getting 120vac. unit will need a new ice maker. ordering part. schedule when approved.; ordrng 1 W11284458 (icemaker)

We serviced a

KITCHENAID RANGE

Model KSGG700EBS1

Near Baltimore, MD 21215

Shane M.

Job Details: 03/08/2023

installed control. panel was damage from delivery. tested the unit. unit working properly.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH73521CS6

Near Seaford, DE 19973

Michael E.

Job Details: 03/08/2023

CX complaint: unit smoking. Tested and verified complaint. I found the problem is that the cooktop vent fan had siezed up and was smoking. Called WP safety and went over findings. WP elected not to cover repair. Quoted CX price to replace vent fan motor and control (for not operating cooktop light). CX decided not to repair. Saved quote. 2 techs would be needed due to higher mount than normal. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Fallston, MD 21047

Neil H.

Job Details: 03/08/2023

CX COMPLAINT THE ICE CREAM IS SOFT BUT THE MEATS THEY HAVE IS SOLID IN FC AND THE RC GOOD THEY SAID NEED DATA LOGGERS TO SEE HOW UNIT IS RUNNING AND CYCLING; ordrng 2 DATALOGGERS (DATA LOGGERS)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ00

Near Prince Frederick, MD 20678

Eric W.

Job Details: 03/08/2023

installed compressor condencer and filled unit unit now starting to cool

We serviced a

WHIRLPOOL RANGE

Model GY397LXUS03

Near Germantown, MD 20874

Julian H.

Job Details: 03/08/2023

replaced RF LR switches tested & working

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW2

Near Conway, SC 29526

Paul F.

Job Details: 03/08/2023

Customers complaint is noise during spin cycle. Customer showed me a video of the noise and its spinning. Hard the noise when the unit is slowing down to stop spinning. NTO gearcase and belt.; ordrng 1 W11449840 (gearcase) and 1 W11239857 (belt)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHV08

Near Cobb Island, MD 20625

Eric W.

Job Details: 03/08/2023

fixed leak and filled unit

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Chesterfield, VA 23832

John P.

Job Details: 03/08/2023

CX complaint unit making knocking noise checked unit found nut backing off of Cam tighten up tested working as designed

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Centreville, VA 20120

Richard B.

Job Details: 03/08/2023

"CX complant. Wont drain. Inspected unit and found console delaminating exposing UI , Also found house is infested with cockroaches . Advised CX need to get rid of bugs before proceding further . Ordering console , ui and control to start with. Advised CX need to send in copys of pest control reciepts fir two treatments 2 weeks apart, RB; ordrng 1 W11116422 (ui) and 1 W11402115 (console) and 1 W10913611 (control) and 1 look (look)"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Elkton, MD 21921

Taylor F.

Job Details: 03/08/2023

Cx complaint is unit not powering on. Tested inspected and verifed complaint. Replaced console and unit is now working as designed. Verified unit is working properly and MS info was transferred. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ00

Near Essex, MD 21221

Alexander D.

Job Details: 03/08/2023

"replaced valve and filter housing. tested unit, no leaks. water now dispensing with old filter in. unit is now working properly"

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Williamsburg, VA 23188

Lucas R.

Job Details: 03/08/2023

"cx complaint no operation, checked uint found 240 vac to unit, 13.6 vdc to u.i, u.i not accepting selections. expart; ordrng 1 W11413567 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near West Point, VA 23181

Lucas R.

Job Details: 03/08/2023

"cx complaint ff not cold enough, checked unit found temps: fc 3.8 set to 3, 41 ff set to 2, all loads passed in diagnostics, set ff back to recomended settings, called techline spoke with nate, to document."

We serviced a

MAYTAG DRYER

Model MED5630HW2

Near Germantown, MD 20874

Julian H.

Job Details: 03/08/2023

replaced harness tested & working

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Baltimore, MD 21215

Shane M.

Job Details: 03/08/2023

"cx complaint the unit isnt finishing cycles found in test mode, no spin, found belt off drivemotor, found cover destroyed from belt coming off. put everthing back together, raned test cycle, failed w F7E1 ordering shifter belt n cover. washer sitting VERY tight spot. dryer needs to be moved to access washer.; ordrng 1 W11481722 (shifter) and 1 W11239857 (belt) and 1 W11409708 (cover)"

We serviced a

JENNAIR COOKTOP

Model JGC3536GS00

Near Washington, DC 20003

Samuel R.

Job Details: 03/08/2023

cx complaint burner is flame is to high.found burner head not sitting correctly adjudted burner head and unit is now working

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Pasadena, MD 21122

Dustin F.

Job Details: 03/08/2023

Repleaced Sump and tested for leaks and function. no leaks present and unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Silver Spring, MD 20906

Israel R.

Job Details: 03/08/2023

I went to replac the parts and found the unit is rubnbing on the drain tube for the pan and the seal has fail is leaking oil. The unit will need more parts and parts sent are covered in oil no point in replacing the parts if is going to be covered by oil. We need to replace the gearcase before we replace everything else. Oil got eveywhere and other parts are needed. Called office and they said to send the parts back and will reschedule with Auth and parts.; ordrng 1 W11454734 (Gearcase) and 1 W10721967 (drive pulley) and 1 WPW10427633 (pulley shield) and 1 W11428524 (Capacitor) and 1 W10890624 (motor-drve) and 1 W11130362 (suspension)

We serviced a

WHIRLPOOL COOKTOP

Model WCE77US0HS01

Near Jessup, MD 20794

Robert L.

Job Details: 03/08/2023

"installed new burners and switch per previous, all 4 burners and switches working , tested all ops ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Sterling, VA 20166

Christian C.

Job Details: 03/08/2023

Installed door switch. Lights and control are now working. Unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near North Myrtle Beach, SC 29582

Paul F.

Job Details: 03/08/2023

Customers complaint is unit will work for 2 or 3 days and then get warm in both sections. If he unplugs it for a few days and then the plugs it back in it will repeat the process. Found unit cooling when I arrvied but he just plugged it in yesterday. Unit was in defrost when I arrived so I know thats the not issue. Also those are not the symptoms of a bad compressor. NTO control.; ordrng 1 W11594670 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Gordonsville, VA 22942

Eric F.

Job Details: 03/08/2023

"Confirmed cx complaint unit freezing up in freezer. Found freezer door gasket malformed, letting air in. Reformed gasket, tested unit, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model MHW5630HW3

Near Chevy Chase, MD 20815

Roberto I.

Job Details: 03/08/2023

"Cx complaint wet clothes at the end of the cycle.Ran test mode, found no errors. Ran a test cycle (12) the unit worked and spinned ok. Ran a quick cycle with a load of 5 bathroom towels. The cycle ended ok, the unit spinned normally. I was unable to replicate any issues"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Sykesville, MD 21784

Bernard M.

Job Details: 03/08/2023

Cx complaint unit doesn't heat or clean dishes. Entered into diag and found error codes F4E3 motor fault and F7E1 no heat. Ran test cycle and after filling the pump would come on but stop. The pump would start and stop through test. Ordering pump assembly and will use element and control on return. Pump is in stock and set return for 3/15. Office will contact cx with time frame; ordrng 1 W11025157 (pump/motor assembly)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Virginia Beach, VA 23464

Branden R.

Job Details: 03/08/2023

"came out to replace parts on unit , disasembled and replaced ice maker reset unit and ice maker is running as designed advised 24 hours to drop ice and 72 for a full bin ."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Chesterfield, VA 23832

Chris B.

Job Details: 03/08/2023

replaced sump tested insp for leaks unit woirking as desighned

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS00

Near Newport News, VA 23602

Justin W.

Job Details: 03/08/2023

called techline spoke to Liam sr7735895527checked valve to find 120 vac going to ice maker fill side when calling for water at front. ordering lower harness with diode per techline.; ordrng 1 W11190822 (lower harness with power cord)

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DBL5

Near Haymarket, VA 20169

Daniel J.

Job Details: 03/08/2023

found the console lock was on. unlocked and ran diag cycle. no issue found.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Dumfries, VA 22026

Robert W.

Job Details: 03/08/2023

CX complaint is the first time running DW unit isnt draining. Inspected unit and found error code F9E1 drain pump error pulled unit and found the drain pump connection loose reseatted and tested unit is now draining properly.

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Virginia Beach, VA 23464

Branden R.

Job Details: 03/08/2023

cx complaint vibration during cycle - top load washer checked unit and ran a quick cycle with a blanket and a few towels found unit when agitating it makes loud grinding noise coming from gearcase let unit run and it gets worst with time while agitating . ordering full gearcase replacement to be done . LOOK LOOK LOOK; ordrng 1 W11449841 (gearcase) and 1 W11195971 (stator) and 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 W11260238 (rotor) and 1 W10902814 (washplate) and 1 LOOKLOOK (LOOK LOOK)

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Gaithersburg, MD 20882

Brian R.

Job Details: 03/08/2023

cx complaint is unit said clean washer then she did and it kept saying that and she could not reset unit. found code F0E7 for Load Detected WhenRunning Clean Washer Cycle.ran DLMS cycle and all tests. unit checks and running through everything. adjusted and went over unit with her. job complete.

We serviced a

MAYTAG DRYER

Model MED7230HW1

Near Hagerstown, MD 21740

Ken M.

Job Details: 03/08/2023

Hinges and receivers replaced and tested. Unit is working properly. Old parts left with customer.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSF705HPS00

Near Bethesda, MD 20817

Shawn D.

Job Details: 03/08/2023

"arrived unit is still working read all notes and makes no sense fridge evap leak would cause the whole unit not to cool/freeszer would not make ice or freeze anythuing. called techline sr#7735901071 he read all notes and said same thing this is not a s.s. issue sonmehting is turning unit off. cx said when unti is not workng all lights work and ui panel works but no fans or cooling is happening. techline recomended checking thermister and if check out out goot to replace the ui and techline has no records it was changed said only main control was changed, fridge evap thermister 8k ,freezer thermister 7.9k and fridge top thermuster 7.9k all in ice water. left cx with quote and all file number and recomended calling customer service since that part was already changed; ordrng 1 W10822640 (ui 206.85)"

We serviced a

JENNAIR OVEN

Model JJW2427DS01

Near Alexandria, VA 22308

Leon

Job Details: 03/08/2023

cx complaint was oven is giving a error code f2e1i confirm the issue the replace console and tested the unit and working good now

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Hagerstown, MD 21740

Ken M.

Job Details: 03/08/2023

Gearcase replaced and tested. Unit is working properly. Old part left with customer.

We serviced a

WHIRLPOOL WASHER

Model MVWB750WQ0

Near Fairfax, VA 22030

Robert W.

Job Details: 03/08/2023

"CX complaint is the unit is making noise, Inspected unit and found the Hub is making noise basket is a little loose on the shaft Ordering Hiub to correct issue.; ordrng 1 W10820039 (Hub)"

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US0HS00

Near Saint James, MD 21740

Ken M.

Job Details: 03/08/2023

LR spud replaced and tested. All burners are working properly. Rest of the kit left with customer.

We serviced a

KITCHENAID COOKTOP

Model KICU509XBL00

Near Ellicott City, MD 21042

Robert L.

Job Details: 03/08/2023

"installed module and programmed to 23, all burners responsive, tested all ops ok"

We serviced a

WHIRLPOOL RANGE

Model KRFF707ESS01

Near Fairfax, VA 22030

Robert W.

Job Details: 03/08/2023

"CX Complaint is the RC not cooling and not making ice. Inspected unit and found RC warm FC isnt very cold removed FC and found the frost is very little temp in FC is 28Deg RC no frost pattern ran compressor test and RC didnt frost at all mastic is falling apart on RC evap Compressor is getting good power this appears to be a cooling issue. Ordering RC evap, compressor, Drier, Valve and coupler CBE; ordrng 1 W11492867 (RC evap) and 1 W10832994 (Compressor) and 1 WPW10143759 (Drier) and 1 W11580434 (Valve) and 1 W10913906 (Coupler) and 1 LOOK (LOOK)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Washington, DC 20005

Brian F.

Job Details: 03/08/2023

"Cx states frost building on evap. Inspected and confirmed. Defrosted evap, installed new defrost heater, tested in service mode, defrost heater now working. Harness was already included with defrost heater. Unit is now working properly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Catonsville, MD 21228

Shane M.

Job Details: 03/08/2023

cx complaint the door has no tenison. found broken cable on right side. gave cx a quote for the repairs $285.61 cx paid in full by card. found unit improperly installed. i fought to get unit back into place. unit working properly.

We serviced a

KITCHENAID ICE MAKER

Model KUIS18PNZW1

Near Washington, DC 20036

Brian F.

Job Details: 03/08/2023

"Cx states ice being made too thin. Tested unit, found reservoir was empty. Tested inlet valve, water pressure to valve good, valve is receiving 120VAC, but almost no water coming from valve. Needs new inlet valve.; ordrng 1 W10897719 (valve)"

We serviced a

JENNAIR DISHWASHER

Model JDTSS245GX

Near Washington, DC 20003

Samuel R.

Job Details: 03/08/2023

cx complaint unit upper racl has fallen.inspected unit and could confirm.found rack adjuster to have failed.replaced adjusters and now working properly

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Glen Burnie, MD 21061

Justin S.

Job Details: 03/08/2023

cannot find this unit anywhere. was informed the unit has already been scrapped

We serviced a

IKEA OVEN

Model IBS550DS02

Near Myrtle Beach, SC 29577

Paul F.

Job Details: 03/08/2023

Customers stating the unit is completely dead. Found no power coming from the main control. NTO parts.; ordrng 1 W10864193 (panel) and 1 W10803991 (control) and 1 WPW10545255 (fuse)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Washington, DC 20003

Samuel R.

Job Details: 03/08/2023

"cx co,mplaijt unit filter is stuck.inspected unit and could confirm.got filter free and installed door correctly to housing.installed new filter and unit is now working.cx will call if they go woth repair left cx a qoute"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Elkridge, MD 21075

Justin S.

Job Details: 03/08/2023

took extra pics of this unit. the frame is damaged and cannot be repaired

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Alexandria, VA 22304

Leon

Job Details: 03/08/2023

cx only want EW TO COME TO HER HOUSE FOR WORK; saved tckt

We serviced a

MAYTAG RANGE

Model MER8700DS0

Near Edgewood, MD 21040

Alexander D.

Job Details: 03/08/2023

"cx complaint unit not heating properly. found element blown out in corner and is getting 240v. replaced bake element and tested. unit is now working properly. element covered by entitlements. quoted 230.00 for service call and labor, paid in full with c/c"

We serviced a

KITCHENAID MICROWAVE

Model KCMS1655BSS0

Near Red Lion, PA 17356

Fred G.

Job Details: 03/08/2023

cx complaint unit control sometimes doesnt work. also the turn table turns on its own sometimes. I found unit needs control and interlock switches. i found the unit is not repairable due to parts not being produced for unit.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Arlington, VA 22202

Leon

Job Details: 03/08/2023

cx complete dishwasher has a crack in the tub comfirmed complant installed new tub tested unit seen the unit was still leaking seen where the leak was coming from which was the tub wheel looks like a screw was broken off inside of the wheel hold and the water was leaking from the RIGHT SIDE ordering RS tub wheel; ordrng 1 W11614118 (rack wheel)

We serviced a

KITCHENAID DISHWASHER

Model KDTM354ESS3

Near Alexandria, VA 22315

Leon

Job Details: 03/08/2023

cx complent was the DW wasnt working confirmed complaint seen the sump wasnt working at all replaced the sump and control tested the unit no leaks unit worked like it should didnt smell any burning smell but the element heater

We serviced a

WHIRLPOOL DRYER

Model WED92HEFW0

Near Sterling, VA 20164

Christian C.

Job Details: 03/08/2023

"F2E1 stuck button, F3E6 inlet and exhaust thermistor open, F4E3 restricted air flow, and F4E4 line voltage error. Tested tco, thermister and fuse reading closed. Heating element open. Installed new heating element. Tested unit. Unit is now heating. Unit is working as designed."

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Salisbury, MD 21804

Frederick R.

Job Details: 03/08/2023

"CX complaint is F7E1 error code. Inspoected/tested and verified complaint. Ran diagnostic cycle and Wm would not agitate or spin. Looked underneath and saw oil leaking from capacitor and had sprayed onto actuator. Replaced capacitor from VS and actuator from pre-id. Calibrated and retested unit and it is now working proerply, Job is complete; ordrng 1 W11395618 (capacitor FRVS), used 1 W11395618 (capacitor FRVS) from stock"

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Bethesda, MD 20816

Roberto I.

Job Details: 03/08/2023

"CX complaint damaged clothes.Inspected agitator, found some sharp edge on it. Replaced agitator using pre id part. ran a calibration cycle and a test cycle. the unit worked as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS01

Near Ashburn, VA 20148

Daniel J.

Job Details: 03/08/2023

Replaced FC door and hose. verified proper operation.

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Washington, DC 20009

Brian F.

Job Details: 03/08/2023

"Cx states unit stops mid cycle. Entered diagnostic mode found F8E1 (long fill) error. Cleared error and ran quick service cycle, cold valve 1 buzzing but no water coming through, gave F8E1 error after completion. Unit needs new cold inlet valve. Unit has stacked dryer, will need second tech.; ordrng 1 W11316256 (valve) and 1 look (look)"

We serviced a

MAYTAG WASHER

Model MVWC425BW1

Near Washington, DC 20003

Samuel R.

Job Details: 03/08/2023

replaced parts ordered and tested unit.unit is now working.

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29BBMS02

Near Ashburn, VA 20148

Demonte S.

Job Details: 03/08/2023

Inspected the unit. Found that the cx is saying that the Refrigerator is making a vibration noise. Noise is coming from the Freezer Section. Checked the Freezer Evaporator . Ice is hitting the Fan. Removed all Ice. Ran Service Diagnostics on the unit. Ran Service Test 6 - Defrost Heater Test. I'm getting 01 Bi - Metal Closed. Heater Element activated. Ran Service Test 1 - Fc Thermistor is reading 01. Freezer Light is not working. Installed new Freezer Light. Tested the L.e.d. Light. Light is now illuminating. Unit is working as Designed. Cx paid in full by Card.; used 1 W10695459 ( Whirlpool Refrigerator LED Light Module) from stock

We serviced a

KITCHENAID DBL WALL OVEN

Model KODE500ESS20

Near Abingdon, MD 21009

Alexander D.

Job Details: 03/08/2023

"cx complaint intermittently set temp resets when setting timer. cx is already baking and she wants to add more time to timer after it goes off but it resets set temp. inspected unit, issue not happening at this time. started bake at 350 and set timer for 1min, had cx reset timer after it beeped and shes doing it correctly, presses timer but to stop beeping then presses timer again to set it again. shes not pressing cancel. found f6e4 ui/acu state status mismatch error stored. ordering console and marking preid control as will use on return to replace both at same time in case theres a communication issue. call cx to schedule return visit once we have eta on part. advised part may get shipped to her house and to call office if it does; ordrng 1 W11600643 (console(REORDER))"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Jarrettsville, MD 21084

Neil H.

Job Details: 03/08/2023

CX COMPLAINT LEAKING FOUND THE GASKET HAD WATER ON OUTSIDE BUT ALSO THE UNIT WAS RUNNING FOR A WHILE AND NOTICED SOAP THE LOOP LOW UNDER SINK AND SEEMS AS SINK SOAP GETTING DOWN THOUGH THE HOSE AND MADE ITS WAY INTO UNIT AND CAUSED IT TO LEAK SLIGHTLY CX GOING TO RASISE LOOP HIGHER AND IF ANYMORE LEAKS WILL GIVE US A CALL FOR RETURN VISIT

We serviced a

WHIRLPOOL DRYER

Model WED7500GW0

Near Ashburn, VA 20148

Demonte S.

Job Details: 03/08/2023

Inspected the unit. Found that the cx is saying that the Dryer isn't Drying the clothes. Started the Dryer. No Heat from Heater Element. Checked the Heater Element. Red Harness Wire isn't plugged into the Heater Element. Plugged in the Harness Wire. Tested the unit. Unit is now Heating. Checked the Vents with meter. Poor Drying. Lid top is getting warm after running the Dryer.( Advised the cx to get the vents cleaned.) Unit is working as Designed. ( Any questions please check Sd Pictures.)

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2290REM00

Near Bethesda, MD 20817

Julian H.

Job Details: 03/08/2023

CX complaint about unit making a noise from top put unit on test mode test121 confirmed noise w CX issue with damper control GAVE CX A QUOTE DECIDED TO THINK ABOUT IT LEFT QUOTE IN SYSTEM IN CASE OF A CALL BACKCOLLECTED SVC FEE THRU APP; ordrng 1 WPW10594329 (control)

We serviced a

JENN-AIR DISHWASHER

Model JDTSS246GS0

Near Ellicott City, MD 21043

Robert L.

Job Details: 03/08/2023

"cx complaint not drying dishes, found f7e1, FcE3 errors, FcE3 internet issue, ran diagnostics to reset heater, fans and heater working, rinse aid full set to 4 , unit was floor model may have been ran empty to trip error, drain hose long and no high loop, cx to rerun drain and install high loop, tested all ops ok"

We serviced a

JENNAIR REFRIGERATOR

Model JS48NXFXDE01

Near Stone Ridge, VA 20105

Daniel J.

Job Details: 03/08/2023

Replace RC door and made all needed alignments. Look Look customer needs door picked up.

We serviced a

WHIRLPOOL DRYER

Model WED8540FW2

Near Salisbury, MD 21804

Michael E.

Job Details: 03/08/2023

"CX complaint: dryer not starting. Tested and verified complaint. It looks like it starts and counts down but does not activate motor. F4E4, F4E3, F3E6, F2E1 error codes. WE have 240 vac at term block and 120 vac into control. No LED on control. H2O error is due to water not hooked up to unit. Ordering moisture sensor harness, control and motor (just in case). Cannot reschedukle due to AIG.; ordrng 1 WPW10298258 (harns-wire) and 1 W11364931 (motor)"

We serviced a

WHIRLPOOL DRYER

Model WED6120HC2

Near Ellicott City, MD 21043

Robert L.

Job Details: 03/08/2023

"installed control, new console had factory reset, unplugged 5 times, console came on but would not start do to lack of programming transfer, called techline, procuct had different owner , sent damage pics, unit is none repairable out of warranty per techline .."

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Stone Ridge, VA 20105

Daniel J.

Job Details: 03/08/2023

found no error code on arrival. found that the corrector was not fully seated. reseated connector and run diag with no problems.

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