Service History 616 - VIA Appliance

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS00

Near Glen Burnie, MD 21060

Emmanuel R.

Job Details: 03/08/2023

"Replaced FF evap , drier, coupler, process stub, pulled unit into vaccum and checked for leaks, filled with 6oz of r134a and checked frost pattern. Unit is now working properly. Collected $450 for labor."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS00

Near Newport News, VA 23602

Justin W.

Job Details: 03/08/2023

called techline spoke to Liam sr7735895527checked valve to find 120 vac going to ice maker fill side when calling for water at front. ordering lower harness with diode per techline.; ordrng 1 W11190822 (lower harness with power cord)

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DBL5

Near Haymarket, VA 20169

Daniel J.

Job Details: 03/08/2023

found the console lock was on. unlocked and ran diag cycle. no issue found.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Alexandria, VA 22303

Leon

Job Details: 03/08/2023

"cx complaint was unit wasnt working cx was getting a F8E3 OVERFLOW CONDITION seen the drain holes was ran wrong seen it and showed and triede to explain to him how it should be and the cx started to yell and got into my face and using profanity, cx was extremely aggressive denied serive to cx"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Virginia Beach, VA 23464

Branden R.

Job Details: 03/08/2023

cx complaint vibration during cycle - top load washer checked unit and ran a quick cycle with a blanket and a few towels found unit when agitating it makes loud grinding noise coming from gearcase let unit run and it gets worst with time while agitating . ordering full gearcase replacement to be done . LOOK LOOK LOOK; ordrng 1 W11449841 (gearcase) and 1 W11195971 (stator) and 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 W11260238 (rotor) and 1 W10902814 (washplate) and 1 LOOKLOOK (LOOK LOOK)

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Gaithersburg, MD 20882

Brian R.

Job Details: 03/08/2023

cx complaint is unit said clean washer then she did and it kept saying that and she could not reset unit. found code F0E7 for Load Detected WhenRunning Clean Washer Cycle.ran DLMS cycle and all tests. unit checks and running through everything. adjusted and went over unit with her. job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS08

Near Ashburn, VA 20148

Demonte S.

Job Details: 03/08/2023

Installed the Freezer Door. Heated the Door Seal with Heat Gun. Door is Sealed. Unit is working as Designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSF705HPS00

Near Bethesda, MD 20817

Shawn D.

Job Details: 03/08/2023

"arrived unit is still working read all notes and makes no sense fridge evap leak would cause the whole unit not to cool/freeszer would not make ice or freeze anythuing. called techline sr#7735901071 he read all notes and said same thing this is not a s.s. issue sonmehting is turning unit off. cx said when unti is not workng all lights work and ui panel works but no fans or cooling is happening. techline recomended checking thermister and if check out out goot to replace the ui and techline has no records it was changed said only main control was changed, fridge evap thermister 8k ,freezer thermister 7.9k and fridge top thermuster 7.9k all in ice water. left cx with quote and all file number and recomended calling customer service since that part was already changed; ordrng 1 W10822640 (ui 206.85)"

We serviced a

JENNAIR OVEN

Model JJW2427DS01

Near Alexandria, VA 22308

Leon

Job Details: 03/08/2023

cx complaint was oven is giving a error code f2e1i confirm the issue the replace console and tested the unit and working good now

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Columbia, MD 21045

Robert L.

Job Details: 03/08/2023

"installed new updated heater harness at house, replaced thermistor and icemaker per previous, tested all ops ok"

We serviced a

WHIRLPOOL WASHER

Model MVWB750WQ0

Near Fairfax, VA 22030

Robert W.

Job Details: 03/08/2023

"CX complaint is the unit is making noise, Inspected unit and found the Hub is making noise basket is a little loose on the shaft Ordering Hiub to correct issue.; ordrng 1 W10820039 (Hub)"

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US0HS00

Near Saint James, MD 21740

Ken M.

Job Details: 03/08/2023

LR spud replaced and tested. All burners are working properly. Rest of the kit left with customer.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Germantown, MD 20874

Julian H.

Job Details: 03/08/2023

replaced parts & closing better

We serviced a

WHIRLPOOL RANGE

Model KRFF707ESS01

Near Fairfax, VA 22030

Robert W.

Job Details: 03/08/2023

"CX Complaint is the RC not cooling and not making ice. Inspected unit and found RC warm FC isnt very cold removed FC and found the frost is very little temp in FC is 28Deg RC no frost pattern ran compressor test and RC didnt frost at all mastic is falling apart on RC evap Compressor is getting good power this appears to be a cooling issue. Ordering RC evap, compressor, Drier, Valve and coupler CBE; ordrng 1 W11492867 (RC evap) and 1 W10832994 (Compressor) and 1 WPW10143759 (Drier) and 1 W11580434 (Valve) and 1 W10913906 (Coupler) and 1 LOOK (LOOK)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Washington, DC 20005

Brian F.

Job Details: 03/08/2023

"Cx states frost building on evap. Inspected and confirmed. Defrosted evap, installed new defrost heater, tested in service mode, defrost heater now working. Harness was already included with defrost heater. Unit is now working properly."

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Annandale, VA 22003

Lloyd B.

Job Details: 03/08/2023

"Cx complained the unit did not wash. Installed new sump and tested and it now fills, washes and drains. NO leaks. Job complete"

We serviced a

KITCHENAID ICE MAKER

Model KUIS18PNZW1

Near Washington, DC 20036

Brian F.

Job Details: 03/08/2023

"Cx states ice being made too thin. Tested unit, found reservoir was empty. Tested inlet valve, water pressure to valve good, valve is receiving 120VAC, but almost no water coming from valve. Needs new inlet valve.; ordrng 1 W10897719 (valve)"

We serviced a

JENNAIR DISHWASHER

Model JDTSS245GX

Near Washington, DC 20003

Samuel R.

Job Details: 03/08/2023

cx complaint unit upper racl has fallen.inspected unit and could confirm.found rack adjuster to have failed.replaced adjusters and now working properly

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Rockville, MD 20850

Julian H.

Job Details: 03/08/2023

eplaced sump/motor tested & working

We serviced a

IKEA OVEN

Model IBS550DS02

Near Myrtle Beach, SC 29577

Paul F.

Job Details: 03/08/2023

Customers stating the unit is completely dead. Found no power coming from the main control. NTO parts.; ordrng 1 W10864193 (panel) and 1 W10803991 (control) and 1 WPW10545255 (fuse)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Washington, DC 20003

Samuel R.

Job Details: 03/08/2023

"cx co,mplaijt unit filter is stuck.inspected unit and could confirm.got filter free and installed door correctly to housing.installed new filter and unit is now working.cx will call if they go woth repair left cx a qoute"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Seaford, DE 19973

Frederick R.

Job Details: 03/08/2023

Upon arrival I verified voltage at block. and at control. Replaced UI per prior diagnosis as well as harness and wheel mount. Tested unit after repair and it is now working propoerly. Job is complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Alexandria, VA 22304

Leon

Job Details: 03/08/2023

cx only want EW TO COME TO HER HOUSE FOR WORK; saved tckt

We serviced a

MAYTAG RANGE

Model MER8700DS0

Near Edgewood, MD 21040

Alexander D.

Job Details: 03/08/2023

"cx complaint unit not heating properly. found element blown out in corner and is getting 240v. replaced bake element and tested. unit is now working properly. element covered by entitlements. quoted 230.00 for service call and labor, paid in full with c/c"

We serviced a

WHIRLPOOL OVEN

Model WGG745S0FS02

Near Suffolk, VA 23434

Zachery R.

Job Details: 03/08/2023

"cx complaint lower oven not getting warm, and top oven not maintaining temp. checked unit. unit is being supplied with 121vac, proper polarity. top oven temp sensor reading 1.087k ohms as well as bottom oven temp sensor. lower oven igniter reading open, top oven bake igniter reading 131.2 ohms, broil igniter reading 139.5ohms. tested unit. bottom oven igniter receiving 121vac but will not bake/glow. tech sheet states lower bake igniter should read 40-400 ohms. top oven reached 350. waited to see if unit would cycle, top oven working as designed. quoted cx for lower oven, cx paid in full, replaced igniter, tested, unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Arlington, VA 22202

Leon

Job Details: 03/08/2023

cx complete dishwasher has a crack in the tub comfirmed complant installed new tub tested unit seen the unit was still leaking seen where the leak was coming from which was the tub wheel looks like a screw was broken off inside of the wheel hold and the water was leaking from the RIGHT SIDE ordering RS tub wheel; ordrng 1 W11614118 (rack wheel)

We serviced a

KITCHENAID DISHWASHER

Model KDTM354ESS3

Near Alexandria, VA 22315

Leon

Job Details: 03/08/2023

cx complent was the DW wasnt working confirmed complaint seen the sump wasnt working at all replaced the sump and control tested the unit no leaks unit worked like it should didnt smell any burning smell but the element heater

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Bowie, MD 20715

Shane B.

Job Details: 03/08/2023

"cx complaint is a grinding noise when unit is washing. i found no saved codes. suspension feels fine, basket spins freely by hand. i ran a service cycle. unit completed cycle with no strange noises or issues. i did find the drain hose is going straight down to a drain at floor level causing water to drain while unit is filling. i zip tied drain hose as high as possible up the back of the unit to keep it from draining during the wash. inspected under unit and found nothing out of place. calibrated unit. unit is working as designed."

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Salisbury, MD 21804

Frederick R.

Job Details: 03/08/2023

"CX complaint is F7E1 error code. Inspoected/tested and verified complaint. Ran diagnostic cycle and Wm would not agitate or spin. Looked underneath and saw oil leaking from capacitor and had sprayed onto actuator. Replaced capacitor from VS and actuator from pre-id. Calibrated and retested unit and it is now working proerply, Job is complete; ordrng 1 W11395618 (capacitor FRVS), used 1 W11395618 (capacitor FRVS) from stock"

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Bethesda, MD 20816

Roberto I.

Job Details: 03/08/2023

"CX complaint damaged clothes.Inspected agitator, found some sharp edge on it. Replaced agitator using pre id part. ran a calibration cycle and a test cycle. the unit worked as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB

Near Mechanicsville, VA 23111

Joseph D.

Job Details: 03/08/2023

Ordering failed icemaker ; ordrng 1 WPW10715709 (Icemaker)

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Waynesboro, VA 22980

Kyle A.

Job Details: 03/08/2023

Cx complaint of unit being stuck on sensing. Did confirm start button not always starting wash due to improperly mount control. Remounted control and tested unit and unit is now as designed

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Washington, DC 20009

Brian F.

Job Details: 03/08/2023

"Cx states unit stops mid cycle. Entered diagnostic mode found F8E1 (long fill) error. Cleared error and ran quick service cycle, cold valve 1 buzzing but no water coming through, gave F8E1 error after completion. Unit needs new cold inlet valve. Unit has stacked dryer, will need second tech.; ordrng 1 W11316256 (valve) and 1 look (look)"

We serviced a

MAYTAG WASHER

Model MVWC425BW1

Near Washington, DC 20003

Samuel R.

Job Details: 03/08/2023

replaced parts ordered and tested unit.unit is now working.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Norfolk, VA 23505

Carl A.

Job Details: 03/08/2023

"cx complaint of unit making noise,checked unit to find no error codes at this time,tested unit to find play in agatior ,examined the under side of unit ot find that oil leaking from gear case ordering parts needed for repairs 2 ct as gear case job; ordrng 1 W11454734 (Gearcase) and 1 W11239857 (Drive Belt) and 1 W10721967 (drive pulley) and 1 W10752187 (Washplate Screw) and 1 W11550891 (Washer Agitator) and 1 LOOK/LOOK"

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ2

Near Crofton, MD 21114

Shane B.

Job Details: 03/08/2023

installed all ordered parts and tested all burners. unit is working as designed.

We serviced a

KITCHENAID DBL WALL OVEN

Model KODE500ESS20

Near Abingdon, MD 21009

Alexander D.

Job Details: 03/08/2023

"cx complaint intermittently set temp resets when setting timer. cx is already baking and she wants to add more time to timer after it goes off but it resets set temp. inspected unit, issue not happening at this time. started bake at 350 and set timer for 1min, had cx reset timer after it beeped and shes doing it correctly, presses timer but to stop beeping then presses timer again to set it again. shes not pressing cancel. found f6e4 ui/acu state status mismatch error stored. ordering console and marking preid control as will use on return to replace both at same time in case theres a communication issue. call cx to schedule return visit once we have eta on part. advised part may get shipped to her house and to call office if it does; ordrng 1 W11600643 (console(REORDER))"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Jarrettsville, MD 21084

Neil H.

Job Details: 03/08/2023

CX COMPLAINT LEAKING FOUND THE GASKET HAD WATER ON OUTSIDE BUT ALSO THE UNIT WAS RUNNING FOR A WHILE AND NOTICED SOAP THE LOOP LOW UNDER SINK AND SEEMS AS SINK SOAP GETTING DOWN THOUGH THE HOSE AND MADE ITS WAY INTO UNIT AND CAUSED IT TO LEAK SLIGHTLY CX GOING TO RASISE LOOP HIGHER AND IF ANYMORE LEAKS WILL GIVE US A CALL FOR RETURN VISIT

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Norfolk, VA 23518

Carl A.

Job Details: 03/08/2023

"replaced cap and have same problem,found wire on cap broken need t o order wire harness to repairs did a temp repair to fix unit till we get back with harness; ordrng 1 W11450611 ( Harness, Lower)"

We serviced a

KITCHENAID REFRIGERATOR

Model KFXS25RYMS0

Near Crofton, MD 21114

Shane B.

Job Details: 03/08/2023

complaint is the unit not making ice and spilling water from the ice bin. i found bin was empty besides some ice that had formed along the bottom of the bin from spillage. i found the funnel on the ice maker was blocked with ice. once clear the IM filled properly and did not spill. unit is working as desined. cx paid service call in case.

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2290REM00

Near Bethesda, MD 20817

Julian H.

Job Details: 03/08/2023

CX complaint about unit making a noise from top put unit on test mode test121 confirmed noise w CX issue with damper control GAVE CX A QUOTE DECIDED TO THINK ABOUT IT LEFT QUOTE IN SYSTEM IN CASE OF A CALL BACKCOLLECTED SVC FEE THRU APP; ordrng 1 WPW10594329 (control)

We serviced a

JENN-AIR DISHWASHER

Model JDTSS246GS0

Near Ellicott City, MD 21043

Robert L.

Job Details: 03/08/2023

"cx complaint not drying dishes, found f7e1, FcE3 errors, FcE3 internet issue, ran diagnostics to reset heater, fans and heater working, rinse aid full set to 4 , unit was floor model may have been ran empty to trip error, drain hose long and no high loop, cx to rerun drain and install high loop, tested all ops ok"

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Myrtle Beach, SC 29588

Paul F.

Job Details: 03/08/2023

Installed new parts. Unit still spins badly. NTO inner basket.; ordrng 1 W11172199 (basket)

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Virginia Beach, VA 23452

Austin D.

Job Details: 03/08/2023

came out to resolve the issue. disassembled the unit as needed. replaced the parts and tested operartion. unit is running as designed. tested in a normal and drain and spin. no leaks detected and noise being made is normal. if cx is still not happy they need to contact the manufacturer and if we get called out again we must call techline.

We serviced a

WHIRLPOOL DRYER

Model WED8540FW2

Near Salisbury, MD 21804

Michael E.

Job Details: 03/08/2023

"CX complaint: dryer not starting. Tested and verified complaint. It looks like it starts and counts down but does not activate motor. F4E4, F4E3, F3E6, F2E1 error codes. WE have 240 vac at term block and 120 vac into control. No LED on control. H2O error is due to water not hooked up to unit. Ordering moisture sensor harness, control and motor (just in case). Cannot reschedukle due to AIG.; ordrng 1 WPW10298258 (harns-wire) and 1 W11364931 (motor)"

We serviced a

WHIRLPOOL DRYER

Model WED6120HC2

Near Ellicott City, MD 21043

Robert L.

Job Details: 03/08/2023

"installed control, new console had factory reset, unplugged 5 times, console came on but would not start do to lack of programming transfer, called techline, procuct had different owner , sent damage pics, unit is none repairable out of warranty per techline .."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Bridgeville, DE 19933

Michael E.

Job Details: 03/08/2023

CX complaint: not filling enough to get clothes wet. Tested and verified complaint. I inspected the pressure switch hose and found no problems but i suspect there is a piun hole im not seeing. Control has been replaced twice before today. Ordering pressure switch hose. Cannot reschedule due to 3rd party billing.; ordrng 1 WP353244 (pressure switch hose)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Wyomissing, PA 19610

Justin L.

Job Details: 03/08/2023

No answer at door. Reached out to office who said cx canceled and service was no longer needed.

We serviced a

MAYTAG WASHER

Model WFW560CHW2

Near Burtonsville, MD 20866

Israel R.

Job Details: 03/08/2023

Installed new hose and tested. Unit is back to normal operations.; saved tckt

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC0

Near Sterling, VA 20165

Christian C.

Job Details: 03/08/2023

"Cx complaint of a long fill error. Inspected unit found F0E5 off balance load, F2E1 ui stuck button, F3E2 inlet water temp fault, F8E1 long fill. Ran through diagnostic cycle. Water is a little slow to come in. Water shuttoffs are open all the way. When unit agitated or spun there was a grinding noise. Inspected parts underneath unit. Foud oil in rotor. Quoted cx and they will not be going through with repair. Cx paid for service call."

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Littlestown, PA 17340

Bernard M.

Job Details: 03/08/2023

"Cx complaint unit makes noise. Ran test cycle and was unable to duplicate noise. Inspected underneath unit and found oil inside the cabinet. Removed rotor and oil was inside and slowly coming through clutch. Also found when unit was filling, the inlet valve made buzzing noise and filled slowly.Ordering parts and 2 call count, once approved contact cx to reschedule.; ordrng 1 W11393685 (gear case) and 1 W10734521 (clutch) and 1 W11165546 (inlet valve)"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Annandale, VA 22003

Jason A.

Job Details: 03/08/2023

CX complaint WASHER slow drain. Cleared drain & ran test wash. Verified cold & hot water connections. Unit completed test wash. Start QUICK wash. Unit is advancing. Good fast drain. NO LEAKS > JJ

We serviced a

MAYTAG REFRIGERATOR

Model MSC21C6MFZ05

Near Brandywine, MD 20613

Robert A.

Job Details: 03/08/2023

"Cx complaint that the unit is not cooling at all. I inspected the unit to confirm the complaint. I found the unit is getting 123v from the wall, the fans and lights are working fine. The compressor is not running. I replaced the start device and the compressor still hums loudly then stops after a few seconds. The unit needs a new compressor. I'm ordering the part for the return visit. I consulted with SD about the SS parts ordered.; ordrng 1 W11370574 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler) and 1 WPW10197428 (start device_RA VS) and 1 W11546605 (evap) and 1 W11504448 (coupler) and 1 W11506620 (coupler)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Fredericksburg, VA 22408

Tanner B.

Job Details: 03/08/2023

"CX Concern the unit not making ice, fc temp good at 5degrees.icemaker wouldnt cycle w/ test button.. posiible loose connection. replaced im and tested unit. Job complete"

We serviced a

WHIRLPOOL WASHER

Model LA5200XTWO

Near Reading, PA 19609

Justin L.

Job Details: 03/08/2023

Cx complaint unit not working after preious visit. Was able to access unit and found timer unresponsive. Found voltage in but not out. Found when moving connector you could get timer to work but intermittantly shorting out. Needs timer for repair which is NLA. Left unplugged and informed cx to not use. No further work needed; ordrng 1 661509 (timer (NLA)) and 1 388792 (timer (NLA)) and 1 388960 (timer (NLA))

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC0

Near Reading, PA 19608

Justin L.

Job Details: 03/08/2023

As per previous tech was able to access unit and replace part. Tested unit and unit now checks good no further work needed

We serviced a

WHIRLPOOL WINE CELLAR

Model wuw35x24ds02

Near Shrewsbury, PA 17361

Sal R.

Job Details: 03/08/2023

"CX concerns is that the unit was in 7 ' of water in a due to burst pipping above the ktichen. When I arrived I found the unit unplugged. I was able to do a visual inspection of the unit inside and / outside and in the compressor compartment and foun d no visual concerns. I plugged the unit in and unit powered on. I found the codensor fan motor and the compressor to come on. I found the interior lights to illuminate and the evap fan motor to run. I was able to opperate the control console with out issues. I advised CX to leave the unit plugged in for no less the 48 hr's to monator temps. If CX has concerns after , I have advised her to reach back out to office for further service. Unit is opperating as desigend. I collected $120.00 for service charges via check #113.; ordrng 1 LOOK (LOOK)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Springfield, VA 22153

Robert W.

Job Details: 03/08/2023

Cx complaint is the unit isnt working. Inspected unit and found unit has power but console not responding pulled panel and found the UI connection not seatted all the way reconnected and unit tested and is now working properly.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Chesapeake, VA 23322

Zachery R.

Job Details: 03/08/2023

"cx complaint ice not dispensing. checked unit. ice maker is making ice. tested auger, auger not receiving proper voltage. ordering controls and auger to complete repair. advised cx she would be contacted for return visit.; ordrng 1 W11574767 (ui) and 1 W11574770 (control) and 1 W10822606 (motor)"

We serviced a

WHIRLPOOL DRYER

Model Medb880bw0

Near Strasburg, PA 17579

Justin L.

Job Details: 03/08/2023

Cx complaint making shrieking noise. Was able to access unit and found that the idler was seizing causing the noise. Quoted cx for repair and collected full amount via card. Replaced with pre-id and tested unit now operates as designed no further work needed

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Bel Air, MD 21014

Neil H.

Job Details: 03/08/2023

ARRIVED CALLED OUR OFFICE THEY CONFIRMED THAT THE OFFICE HERE IS CLOSED THEY MUST CALL TO RESCH. APPT.; saved tckt

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Martinsburg, WV 25403

Ken M.

Job Details: 03/08/2023

"Console, UI, and control replaced and power restored. Ran test cycle and is working properly. Old parts, except the control, left with customer."

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Chesapeake, VA 23320

Zachery R.

Job Details: 03/08/2023

"cx complaint unit making banging sound and vibrating off balance, checked unit, no faults stored. calibrated and tested, verified issues. come to find small amount of oil leaking onto clutch from bearing also rear left suspension rod is weak. ordering all parts needed to complete repair. advised cx they will be contacted for return visit. 2 COUNT; ordrng 1 W11454734 (gearcase) and 1 W11497303 (motor) and 1 W11611297 (belt) and 1 W10721967 (drive pulley)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSSC48QVS03

Near Vienna, VA 22180

Jason A.

Job Details: 03/08/2023

CX complaint BI FRIDGE not cooling. Replaced compressor & FC evap. Install coupler & UV drier. Check for leaks & ran vac. Filled with 7>75 OZ R134. Good working & equalise pressures. Good frost pattern > JJ

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Washington, DC 20016

Roberto I.

Job Details: 03/08/2023

"cX complaint waterr left in the softner dispenser.Ran test mode, found no errors. Noticed of water in the softner dispenser, looks like the water doesn't complately drain. Tested the dispenser, the water overflowed. Ordering softner dispenser W11569112 and dispenser assy W11413407. RTeturn visit 3/15/23; ordrng 1 W11569112 (softner dispenser) and 1 W11413407 (dispenser assy) and 1 look (look)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Sterling, VA 20165

Christian C.

Job Details: 03/08/2023

Cx complaint of a grinding noise. Inspected unit no errors stored. Ran through diag cycle. No issues. No oil underneath unit. Ran DLMS calibration. Tested in diag cycle. No issues. Could not replicate noise. Unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HC3

Near Norfolk, VA 23518

Carl A.

Job Details: 03/08/2023

"cx complaint of unit not drain,checked unit for the following error codes F9E1,looked under unit to find that the wires on the pump had broke,ordering parts needed for repairs,did a temp repair on drain pump tested unit will work till we return to repair unit; ordrng 1 W11478519 (Control Panel Console)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Charlottesville, VA 22902

Kyle A.

Job Details: 03/08/2023

Cx complaint of f8e4 error. Also found sudsing error. Instructed cx to stop soaking dishes in dawn before putting them in dishwasher or to thoroughly rinse them as sudsing in dishwasher is causing it to leak into drain pan. Also found units heater had one leg unplugged and reseated connector. Unit is now as designed.

We serviced a

JENN-AIR HOOD

Model JXU9130HP

Near Clover Hill, MD 21702

Ricardo S.

Job Details: 03/08/2023

"Cx complains that the hood ligths flickers, inspected unit connection cks ok, the lights flicker only in low .. order light siwtch; ordrng 1 W10293968 (swtch-rotr)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW05

Near Fredericksburg, VA 22408

Tanner B.

Job Details: 03/08/2023

Installed new bin/ chute. tested unit. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ0

Near Manassas, VA 20112

Richard B.

Job Details: 03/08/2023

"CX complant. Microwave starts on its own , Inspected unit and cycled power to unit , Microwave started as door was closed , Found unit needs interlock kit. Tennant did not want to pay either the service call or the labor,part,tax shipping or reduced labor rate. Called landlord and left detailed voicemail message stating for them to call office to pay for services or just service call. RB; saved tckt"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near East Riverdale, MD 20737

Samuel R.

Job Details: 03/08/2023

cx complaint unit is not working.reset power to unit and calibrated unit.tested unit and now working.unit is now good was overloaded.

We serviced a

MAYTAG REFRIGERATOR

Model MSF25D4MDM01

Near Frederick, MD 21702

Ricardo S.

Job Details: 03/08/2023

"Cx complains that the led lights on the fridge not working, inspected unit, the led flashing all the time, but the Freezer led is dead.. main light reveic power, order the main led module and 2 regular led; ordrng 1 WPW10515057 (light)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Leesburg, VA 20175

Ricky E.

Job Details: 03/08/2023

"installed parts, unit cks ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Virginia Beach, VA 23457

Austin D.

Job Details: 03/08/2023

"cx complaint the unit is not cooling all the time and sometimes over time will freeze up the evaporator. checked the unit and compressor sounds great, thermistor was in range, heater was in range, conderser fan motor and evaporator fan motor are running. therefore, ordering a new control that is either not going into defrost enough or is pulling out of defrost too early. will return once the parts come in. ordering thiermistors since the control may be messing with there readings.; ordrng 1 W11624942 (harness) and 1 W11446726 (control) and 2 WP2188820 (thermistors)s"

We serviced a

KITCHENAID M/W OTR

Model KMHC319ESS0

Near Washington, DC 20002

Samuel R.

Job Details: 03/08/2023

replaced interlock switched and unit and is now working

We serviced a

WHIRLPOOL DRYER

Model MED5630HW

Near Walkersville, MD 21793

Ricardo S.

Job Details: 03/08/2023

"Cx complains about a loud noise, the unit vibrate too much, blower housing and wheel cks ok. the whole bottom part of the dyrer vibrate.. motor sound weird, order parts; ordrng 1 w11364931 (motor) and 1 w11481730 (brakcet) and 1 WPW10211911 (housing)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHB0

Near Westminster, MD 21157

Bernard M.

Job Details: 03/08/2023

"Replaced heater, ran auto test and the heater heated. Unit checks good"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Williamsburg, VA 23185

Lucas R.

Job Details: 03/08/2023

"cx complaint spray arm not working, checked unit found lower spray arm not seating to sump, also found drain pump running loud.; ordrng 1 W11550888 (wash arm) and 1 W11412291 (drain pump)"

We serviced a

WHIRLPOOL WASHER

Model LLR6144BW0

Near Georgetown, SC 29440

Jason T.

Job Details: 03/08/2023

"Installed all parts to complete the repair, verified all unit functions for proper operation...working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near Centreville, VA 20121

Richard B.

Job Details: 03/08/2023

"CX complant. Fridge not cooling. Inspected unit and found compressor not starting. But warm to the touch . Compressor is locked up. Ordering sealed system . TWO count . Parts not in stock. Further work needed, RB; ordrng 1 W11582579 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler) and 1 W11506635 (schrader valve.) and 1 looklook (;look look)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS00

Near Glen Allen, VA 23059

Thomas B.

Job Details: 03/08/2023

"Cx complaint unit is not working properly inspected unit removed and replaced the compressor, evap, and 3 way valve tested and inspected for proper use unit now functions Normally filled with 5.5 oz"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Toano, VA 23168

Justin W.

Job Details: 03/08/2023

cx complaint gasket tearing on right door. checked unit to confirm cx complaint. called parts to find gasket was not delivered. scheduled on cx for 3/10/23.; ordrng 1 w10830274 (gasket)

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Hampton, VA 23666

Carl A.

Job Details: 03/08/2023

replaced all parts was unable to tested unit as it was outside on a prouch advise cx f they had any problem to call back

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Westminster, MD 21157

Bernard M.

Job Details: 03/08/2023

"Removed oven from wall and accessed the top of unit, replaced control and inverter, while removing cover for mag, found the thermostat had experienced thermal event. This caused damage to the interlock harness. Ordering harness, once part is in contact cx to reschedule; ordrng 1 W11356970 (interlock harness)"

We serviced a

AMANA RANGE

Model ACR4303MFS7

Near Carlisle, PA 17013

Andrew S.

Job Details: 03/08/2023

Cx complaint is that the unit is not heating properly in the oven. Upon arrival I found that the unit was in a storage room at RAC and was not plugged in. I tested the elements and found the bake element at 22.1 Ohms and the broil element at 19.8 Ohms. I was able to get the unit hoooked up to the power. I then set the oven to 350 and ran a calibration. I found that the temp averaged out to 337 degrees. I adjusted the temp offset up 15 degrees. Unit is functioning as intended. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Hagerstown, MD 21740

Ken M.

Job Details: 03/08/2023

"Customer complaint is that the unit will not run. Found some standing water in the bottom of the unit, but could not get the drain pump to turn on or the unit to run diagnostics. Inspection of the drain pump found the wiring had ripped itself out of the drain pump, leaving the connector still plugged in. Unit needs a new harness.; ordrng 1 W11643701 (lower harness)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Hanover, PA 17331

Drew B.

Job Details: 03/08/2023

replaced parts unit is now working fully functional and checks good

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Gaithersburg, MD 20882

Brian R.

Job Details: 03/08/2023

cx complaint is unit styarts to run a few seconds and gives some water then shuts off. found code F7E4 Basket Re-engagementFailure.ran a DLMS cycle as well as auto test. unit ran through all stages. unit spun slow. then picked back up and was in and out. he also said unit has a filling issue. its on all loads not just heavy. unit also keeps drippping after valve is off. i was able to start and run a quick wash. will order parts and office will schedule.; ordrng 1 W10734521 (Splutch) and 1 W11614513 (Housing & Inlet Valve)

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Annapolis, MD 21403

Shane B.

Job Details: 03/08/2023

cx complaint is white residue on dark clothes. cx said shes been using deep fill since last visit but residue still remains. cx had pictures of residue on clothes and cx has been running clean cycle. i found no saved codes. dispensor tray is clean. ran service cycle. no suds during test cycle. i called techline to document. techline advised me to go over use and care guide again. said to change no parts. gave cx SR# and tradecare number beings shes unhappy with the unit. unit is working as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS1

Near Lewes, DE 19958

Michael E.

Job Details: 03/08/2023

Replaced control as per previous diagnosis. Tested unit and display and half the buttons are not working. I put the original control back on and everything is working. Prowash feature stopped working once since previous visit and CX was able to get it working by resetting unit at breaker box. Reordering control. Cannot reschedukle due to SO part.; ordrng 1 W11629912 (control reorder)

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW1

Near Fairfield, PA 17320

Drew B.

Job Details: 03/08/2023

replaced ;; parts tetsed and now checks good

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS01

Near Delmar, DE 19940

Frederick R.

Job Details: 03/08/2023

Arrived at appt and opened control box and found the UI inside is not the proper one. Verified the right part ordered and labeled properly but packaged wrong. Installed IM and cleared frozen bin. Had another SS job at same CX and by the time I finished it had dropped 2 trays of ice (properly). Please have box checked by MR to verify proper UI before scheduling; ordrng 1 W11533213 (control kit (reorder)) and 1 look (loo

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRR56X18FW02

Near Delmar, DE 19940

Frederick R.

Job Details: 03/08/2023

"Replaced compressor, installed UV drier per prior diagmnosis. Pressure tested unit with 140psi of Nitrogen. Vac'e down to 30in for 15mins. Filled with 4.8oz or R134a. Final low side pressure was at 7psi. Compressor and all fans running properly. Informed CX 24-36 hrs for unit to get to temps. Job is complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Crozet, VA 22932

Kyle A.

Job Details: 03/08/2023

Cx complaint of icebuild up on the bottom of the fc. Did confirm and cleared ice and thawed drain. Will need to retur. To replace drain.; ordrng 1 W11084807 (Drain)

We serviced a

WHIRLPOOL DRYER

Model WET4027HW1

Near Crofton, MD 21114

Shane B.

Job Details: 03/08/2023

"cx complaint is the dryer not spinning. when i arrived unit had been removed from the appartment and placed in another unit that was being remodeled. it was not hooked up to power. i inspected and found the belt had popped off the idler. once back on the drum spun easily by hand, belt did not pop off again. i tested all fuses and door switch. they are all good. unit should run with no issues once its hooked back up to power."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS

Near Parkville, MD 21234

Alexander D.

Job Details: 03/08/2023

"cx complaint door not closing, seems rack is getting in the way. cx said they have extended warranty and showed me receipt from bray and scarff. advised cx warranty info needs to be dispatched to us from contract company and they need to call contract to get warranty info dispatched. cx understands; saved tckt"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS00

Near Glen Burnie, MD 21060

Eric W.

Job Details: 03/08/2023

installed parts and filled unit

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Winchester, VA 22602

Danny R.

Job Details: 03/08/2023

unit wont start the cap is bad not letting motor to start will need cap; ordrng 1 W11395618 (cap)

We serviced a

WHIRLPOOL FREEZER

Model WRF757SDEM00

Near Harrisburg, PA 17110

Cody H.

Job Details: 03/08/2023

"CX complains unit is not cooling enough. RC shows 71*F FC shows 69*F. Evap fans can be heard and felt working. Drip pan missing on arrival. Unit has no frost pattern on RC evap, FC evap also has no frost pattern. Compressor is hot to the touch and making a grinding noise. Quoted CX for sealed system repair to which they declined. Cx paid service fee and owes nothing unless they decide they want further service. No further work needed."

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