We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Towson, MD 21286
Shane M.
Job Details:
04/03/2023
"cx complaint of leaving clothing wrinkled & loud noise, cx can hear throughout the house. found no error codes stored. raned test cycle 3 times, i told cx these new machine spun the clothing very fast to use dryer less. found only sound issue were lines smacking against cabient of unit. cx kept telling this wasn't the issue. i went to add zipties to tighten movements & cx didn't like what i was doing & advised plumber said everything was okay. i advised cx i cant duplicate sound issue & to record the issue. cx kept telling me i was running machine under colors when machine was in test cycle. cx is unhappy about machine. advised cx to capture sound complaint by phone."
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near East Berlin, PA 17316
Bernard M.
Job Details:
04/03/2023
"Cx complaint unit makes grinding noise. Spun basket manually and found no noise. Ran test cycle and when the unit was slowing down at the end of spin, unit made loud grinding noise. Inspected underneath and found the bolt to splutch wasn't tight causing the teeth to grind. Replaced splutch and actuator using pre-id parts, ran test and unit no longer made noise and completed test without issues. Unit checks good"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KBS1
Near Middletown, PA 17057
Bernard M.
Job Details:
04/03/2023
"Cx complaint themdispenser doesn't open during cycle. Inspected and found the spring on the dispenser door doesn't allow it to open. Cx stated he finds the door half open and pod dissolving. Ordering dispenser and found in stock. Set return for 4/6, office will contact cx with time frame; ordering 1 W11412300 (dispenser)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Springfield, VA 22153
Lloyd B.
Job Details:
04/03/2023
Cx complained the unit did not make ice. Inspected the unit and found the fill tube was frozen. Removed the ice ands tested and it now it fills with water. Job complete
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Richmond, VA 23229
Chris B.
Job Details:
04/03/2023
replaced cap tested unit working as desighned
We serviced a
IKEA RANGE
Model IER660GS0
Near Burke, VA 22015
Lloyd B.
Job Details:
04/03/2023
Cx complained the unit did not heat. Inspected the unit and found a broken element. Installed new element and tested and it now heats and cycles. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Glen Allen, VA 23060
Joseph D.
Job Details:
04/03/2023
Customer complaint dispenser Network and confirm complaint found Iceland Frozen slightly raised temperatures in freezer cleared ice and unit working properly will need new line and perma gum to seal cabinet; ordering 1 W11666461 (Water line) and 1 212463 (Permagum)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Annandale, VA 22003
Lloyd B.
Job Details:
04/03/2023
"Cx was concerned with the change water filter signal. Explained to the cx it is only a reminder and also, her unit doesn't have a water filter or water going to it and showed her how to reset. Cx instruct. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Henrico, VA 23233
Joseph D.
Job Details:
04/03/2023
customer complaint ice maker not working confirmed complaint found broken harness in door interfering with power to components quoted customer for new door customer declined in order to talk to trade care team ; rqstng P&A on 1 W11390104 (Frezr door)
We serviced a
WHIRLPOOL COOKTOP
Model WFG550S0HZ2
Near Chantilly, VA 20151
Richard B.
Job Details:
04/03/2023
"CX complaint. Oven not working right , Inspected unit and foundunit working correctly . Unit got to 355 , shut off , cycled back on and shut back off again. . CX decline unit calibrated , Job completed. RB"
We serviced a
WHIRLPOOL OVEN
Model KOCE507ESS11
Near Ashburn, VA 20147
Daniel J.
Job Details:
04/03/2023
installed sensor thermostat and blower tested unit now heating up
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Dillsburg, PA 17019
Bernard M.
Job Details:
04/03/2023
Cx complaint the temps are too hot. Set temp on low and on normal cycle and found the the heat low. Did same test on medium and high temps and could feel the difference. Instructed cx to make sure the dial is set to the certain cycle for time and heat. Also informed about using the cool down cycles on timed dry.Unit runs as designed
We serviced a
WHIRLPOOL OVEN
Model KODE900HSS20
Near Ashburn, VA 20148
Daniel J.
Job Details:
04/03/2023
replaced lower blower fan and convection tested set to bake at 350 f noise normal no whine from blower fans
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near Purcellville, VA 20132
Daniel J.
Job Details:
04/03/2023
gas smell preheated oven smell seemed normal and also tested burners informed customer that seemed normal but can return to make sure its at a safe level next opening for 4/6 customer would like am if avaible safety line case #; ordering 1 gassniffer (gas sniffer)
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BW2
Near Richmond, VA 23224
Chris B.
Job Details:
04/03/2023
cx comp unit will show clock or work inside oven but 3 cooktop burners will work cx stated she does not have pop due to she is renting property satted unit came from rac advised cx to get pop to be able to move forward with repair unit will need control W11113908 and 1 ignitor WPW10515459; ordering 1 WPW10515459 (ignitor)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Arlington, VA 22207
David J.
Job Details:
04/03/2023
Cx complaint unit is leaking. After last visit I had found tub was defective causing leak. Also found sump is leaking. Arrived today and replaced tub along with sump/motor. Brought unit outside and hooked to power and water. Tested unit and checked for leaks. Unit is now working properly. Found adjuster on left side has came apart and needs to be replaced. Ordering parts for return visit. Will return when parts arrived ; ordering 2 W11551537 (Adjuster)s and 2 W11580020 (Adjuster clip)s
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Yorktown, VA 23692
Lucas R.
Job Details:
04/03/2023
"cx complaint lights and panel out, checked unit found no interior lights, u.i irratic, found corroded wires and board in deli drawer, disconnected and taped off, quoted cx parts door, W10815669 416.01, control WPW10769076 $263.50, shipping $15.00, labor $110.00, tax $40.77, total $965.28, cx unsure if repair or replace at this time."
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW3
Near Williamsburg, VA 23188
Justin W.
Job Details:
04/03/2023
arrived to find cx stated EPP is buying out there unit and they cancelled at door
We serviced a
AMANA WASHER
Model NFW5800HW
Near Wilmington, DE 19805
Taylor F.
Job Details:
04/03/2023
Cx complaint is unit leaking. Tested inspected and verified complaint.Found the bellow spring had come off. Reinstalled bellow and spring and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Virginia Beach, VA 23462
Branden R.
Job Details:
04/03/2023
"cx complaint unit making loud noise , checked unit and found no error codes stored to unit . uninstalled and found dirveclutch unseated causing unit to make loud noise when spinning/agitating . reseated and checked over all major components everything checked good with no oil on gearcase . reinstalled and tested once more unit is now running as designed ."
We serviced a
WHIRLPOOL WASHER
Model MHW5630HC3
Near Suffolk, VA 23434
Orbie
Job Details:
04/03/2023
cx complaint unit shaking badly. checked unit found no codes. ran unit through test cylce found no current issues. ran unit with load in it and it also had no issues. advised cx of proper loading and to monitor future loads. completing ticket but advised cx if he sees another issue to video it and call back if needed.
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ0
Near Felton, PA 17322
Drew B.
Job Details:
04/03/2023
replaced elements and still having cycling heat issues willl need the following parts for finished repair. and schd for the 6th an in stock @tribles.; ordering 2 WP3149404 (switches)s and 1 WPW10434452 (switch dual)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Providence Forge, VA 23140
Justin W.
Job Details:
04/03/2023
replaced parts ordered tested unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Berryville, VA 22611
Danny R.
Job Details:
04/03/2023
the door was miss blown and shelving couoldnt do into it reordered; ordering 1 lw11258441 (door)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Providence Forge, VA 23140
Justin W.
Job Details:
04/03/2023
cx complaint dent on front. confirmed complaint. replaced front panel for damage. tested unit working as designed
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Severn, MD 21144
Andrew H.
Job Details:
04/03/2023
Customer complaint is at the unit is making a sound. Inspected unit found a loud pitch squealing sound. I opened unit up and found sound coming from the rollers. I replace rollers and tested unit you need is no longer making the sound it is now working properly
We serviced a
KITCHENAID DISHWASHER
Model KDTE304LPA0
Near ,
Justin W.
Job Details:
04/03/2023
replaced sump tested unit working as designed placed control in bin to be returned
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Warrenton, VA 20187
Ezra M.
Job Details:
04/03/2023
cx complaint: long dry times. found low air flow on vent hose. advising cx to call vent cleaner.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104KWH0
Near Fredericksburg, VA 22405
Tanner B.
Job Details:
04/03/2023
"CX Concern the unit not drying .. found loose connection on heater , reconnected and tested unit.. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Delmar, DE 19940
Michael E.
Job Details:
04/03/2023
"CX complaint: after previous SS service, unit works better but still to warm in FC. Tested and verified complaint. 15 degrees in FC and 37 degrees in RC. Unit is set at colodest setting for FC. Replaced evap harness. While i was replacing that i cvould hear the damper making rattling sound the whole time i was working in the FC. Confirmed it was the damper making that sound. Ordering damper control. Scheduled return visit for 4/7 any time.; ordering 1 WPW10479155 (control)"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Newport News, VA 23606
Orbie
Job Details:
04/03/2023
"cx complaint unit not filling. checked unit found F8E1, F0E7. found faulty inlet valve and intermittent lid latch. replaced inlet valve and latch. unit making growling noise at low speed spin. found loose bolt at rotor which caused wear to gearcase and clutch. ordering parts to complete repair.; ordering 1 W10734521 (slider) and 1 W11449841 (gearcase)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHV0
Near Ruther Glen, VA 22546
Thomas B.
Job Details:
04/03/2023
Removed and replaced the hose and tested unit now functions Normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near York, PA
Sal R.
Job Details:
04/03/2023
"CX complaint is that the unit has lost cooling in the RC. I foujnd that the the defrsot heater harness is not staying connected to the harness. I am ordering 1 defrost heater with harness (W11650660) and 1 thermistor (WPW10384183). once the parts are avalibel, please have someone form the ofiice call to set a return date.; ordering 1 WPW10384183 (thermistor 64 @ tribs) and 1 W11650660 (defrost heater with evap harness (TOS))"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Lititz, PA 17543
Cody H.
Job Details:
04/03/2023
Found new door to be defective on arrival. Called tradecare and recieved confirmation # 1537644391. CX to call back into office when new door arrives.; ordrd 1 w11390104 (SS door FC)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Fredericksburg, VA 22405
Tanner B.
Job Details:
04/03/2023
"CX Concern the unit leaking, found water on top of unit and cabinetry above unit.. Found the units fill tube w/ pin hole in it. when ice maker filled unit will leak .. needs fill tube; ordering 1 W11415785 (fill tube)"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Bealeton, VA 22712
Ezra M.
Job Details:
04/03/2023
"cx complaint: unit is stopping before cloths are dry when using sense dry. vent flow is good. when running auto test unit will just stop in the middle of it, like it is over heating. ordering control, over temp thermostat, and thermistor.; ordering 1 W11591402 (acu) and 1 WP3977767 (thrmst-fix) and 1 WP8577274 (thermistor)"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Littlestown, PA 17340
Sal R.
Job Details:
04/03/2023
CX complaint was that that the unit was leaving wet heavey cloting at the end of the cycle. I found thatbthe nut on the drive pulley was loose. I was able to secure the nut and ran a auto test. I found the unit to test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Ocean City, MD 21842
Frederick R.
Job Details:
04/03/2023
Arrived at CX with no nameplate. Spoke to Austin and he is ordering one . Cx to be rescheduled; saved ticket
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Catonsville, MD 21228
Robert L.
Job Details:
04/03/2023
"installed bellow per previous, ran diagnostics, tested all ops ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Alexandria, VA 22301
Lloyd B.
Job Details:
04/03/2023
Cx complained of noise and low cool. Inspected the unit and found ice buildup on the evap cover. There is a pointer that states the user interface needs to be changed for longer evap fan run time. Melted the ice and and installed new user interface and set to factory settings. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Herndon, VA 20171
Jason A.
Job Details:
04/03/2023
CX complaint DW leaks from lower left corner. Foumnd FAE2 vent error code. Ran test wash with front panel off. Can see water activity at the corner. Hinge inner panel & tub is straight Lean unit back. No leaks elsewhere. CX will use DW with a bowl under left corner > JJ; ordering 1 W11545290 (deflector) and 1 W11664713 (bottom seal - OOS) and 1 W11483553 (door seal)
We serviced a
KITCHENAID RANGE
Model KGCU467VSS01
Near Spotsylvania Courthouse, VA 22551
Robert W.
Job Details:
04/03/2023
CX complaint is the center front burner not working. Inspected unit and pulled console and found the switch is testing open not allowing ignitor to get power. Ordering manifold; ordering 1 WPW10402611 (Manifold) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Seaford, DE 19973
Frederick R.
Job Details:
04/03/2023
CX complaint is moaning noise. Inspected/tested and after talking to CX found the noise he was describing is the refrigerant moving through the lines. Temps in unit are perfect and making ice. Compressor and all fans are running. Unit is working properly. Job is complete
We serviced a
MAYTAG DRYER
Model MGD5630HW3
Near Woodstock, MD 21163
Marc M.
Job Details:
04/03/2023
cx complaint unit not sealing door to front of unit. inspected unit and found that the gasket os ripped from the seams within the inner door panel brackets. in order to replace unit will require replacement of the inner door.; ordering 1 W11465962 (inner door panel)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Germantown, MD 20874
Julian H.
Job Details:
04/03/2023
replaced heater per service pointer w11540964s code S17304 covers P&L tested & working
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Biglerville, PA 17307
Andrew S.
Job Details:
04/03/2023
Cx complaint is that the unit is going off balance on some loads. Upon arrival I found an F9E1. I cleard the code and ran the diag test. I found that the unit is draining properly and is able to complete the cycle. I found that the unit is spinning smoothly. I advise cx on how the unit and suspension work. I also found that the drain hose was hitting the back of the unit as it is spinning. I found that the unit is functioning as intended. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Odenton, MD 21113
Andrew H.
Job Details:
04/03/2023
Customer complaint is that there is damage to the guard. I replaced guard and tested unit. Unit is not working properly
We serviced a
WHIRLPOOL DRYER
Model MED3500FW1
Near Bethesda, MD 20814
Roberto I.
Job Details:
04/03/2023
"Cx complaint burning smell during cycle.Inspected unit inside, found burned lint build up around and on the heater. removed all lint. I was unable to inspect the terminal block. the unit is surrounded by washer in the pan and a custom cabinet/countertop. I couldn't see if the vent tube is long enough and I advised the cx that in the case the vent comes out of place, I will not be able to put it back. If the burning smell comes back, the cx mjus to get the vent cleaned and make sure there is enough lent in order to pull the unit out. Collected $120"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Prince George, VA 23875
Zachery R.
Job Details:
04/03/2023
"cx complaint unit not completing cycles, checked unit, come to find defective strike, replaced strike, calibrated and tested, unit working as designed.; ordering 1 W11457841 (strike (zr v/s))"
We serviced a
KITCHENAID RANGE
Model KFGG504KPS1
Near Dallastown, PA 17313
Drew B.
Job Details:
04/03/2023
cvx complaint that unit is not lighting on the one side of the burner tube. when checking the unit the tube had some debris in the ports able to clean and not replace and tested 4-5 times and lit both sides everytime. and checks good no issues further
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Toano, VA 23168
Justin W.
Job Details:
04/03/2023
replaced tub ring tested unit working as designed
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ00
Near Leesburg, VA 20175
Daniel J.
Job Details:
04/03/2023
transformed busting through box did not use returning as damaged tested old transormer winding good replaced mag mag tco diode control and cap tested unit heating no smoke reinstalled tested again working as it should
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Ruther Glen, VA 22546
Thomas B.
Job Details:
04/03/2023
Removed and replaced the supplied parts tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Norfolk, VA 23503
Carl A.
Job Details:
04/03/2023
"cx complaint of unit making noise while washing,checked unit to find no error codes at time,looked under unit to find that the splutch nut had backed itself off causing unit to grind,replaced splutch and tighten nut down on unit tested unit works as designed"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Sterling, VA 20164
Ricky E.
Job Details:
04/03/2023
"ck fnd lid not locking.. replaced lid lock assy, unit cks ok.."
We serviced a
WHIRLPOOL OVEN
Model KODC304ESS01
Near Gettysburg, PA 17325
Andrew S.
Job Details:
04/03/2023
Per previous diag I was able to access and repalce the control and temp sensors. I then tested the unit and found that it is now functioning as intended. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Waynesboro, PA 17268
Andrew S.
Job Details:
04/03/2023
Cx complaint is that the unit will not start a cycle. Upon arrival I found that the unit is entering the cycle but when the unit attempts to move it is not. I found that the screws had come out of the cover and then caused the belt to come off of the drive pulley and motor. I was able to reattach the cover and secure it. I then ran the diag test and found that the unit is now functioning as intended. Job complete
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Camp Hill, PA 17011
Fred G.
Job Details:
04/03/2023
i was able to access unit and replace the control as per previous visit. I found the same results happened. as soon as the unit went into a spin I found the control shut off and the lid lock flashed. i attempted to replace the drive motor and capacitor and found the same results. diag shows a f1e2 error code. removed drive motor and capacitor. called TL ruled the unit none repairable.
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Saint Thomas, PA 17252
Andrew S.
Job Details:
04/03/2023
Per previous tech I was able to access and repalce the heating element. i then tested the unit and found that it is now functioning as intended. Job complete
We serviced a
KITCHENAID MICROWAVE
Model KMBD104GSS01
Near Ashland, VA 23005
Thomas B.
Job Details:
04/03/2023
Arrived at the cx home knocked rang bell no answer called office office called cx no answer left voicemail waited 10 and moved on.; O-emld ticket
We serviced a
WHIRLPOOL DRYER
Model wed8500dc4
Near Ruther Glen, VA 22546
Thomas B.
Job Details:
04/03/2023
Cx complaint unit is not working properly inspected unit removed and replaced the control tested interface would not come on replaced with old board interface came right now. Removed and replaced the heating element and fuses tested for proper use unit now heats properly reordering the board; ordering 1 W11158453 (cntrl-elec)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Woodbridge, VA 22193
Demonte S.
Job Details:
04/03/2023
"Installed the Compressor, Couplers and Access Valve. Pulled a Vacuum on the unit. Unit is holding a Vacuum. I then filled the unit with 1.7 Oz's. Unit is starting to Cool. Unit is working as Designed."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Alexandria, VA 22314
Lloyd B.
Job Details:
04/03/2023
Cx complained the unit would not start. Inspected the unit and found the control was locked. Held the extra rinse button to unlock the console and tested and all the buttons now work. Cx instruct. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Ocean City, MD 21842
Frederick R.
Job Details:
04/03/2023
CX complaint is water leaking in FC. Replaced dual valve per prior techs diagnosis. CX recieved P&L auth from WP on 3/28 and has already paid SC fee on last visit. Turned water on after repair and saw no leaking. Unit is working properly. Job is complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Woodbridge, VA 22191
Demonte S.
Job Details:
04/03/2023
Inspected the unit. Found that that the cx is saying that the Refrigerator stops cooling / User Interface stops working / L.e.d. Lights will stop as well. Called Whirlpool Techline Ref #. Per Whirlpool Techline to unhook the Deli User Interface. Let this go until the cx calls back if issues keep happening then we will need to plug that back in and try something else that is Dc Voltage related. Checked Freezer Temperature. I'm getting 38.6 Degrees. Checked the Freezer Section. I'm getting 0.7 Degrees. Unit is making Ice. As of now this isn't a Seal System Repair. Unit is working as Designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Rockville, MD 20851
Emmanuel R.
Job Details:
04/03/2023
"Cs right door falls down when opening it. Confirmed complaint. I found the lower pivot point where the hinges ride on has snapped off and broken so when you open the door it fall off the. Unit is going to need a new door,RH stainless. Customer paid in full.; ordering 1 LW10858417 (dor-fip)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Silver Spring, MD 20906
Emmanuel R.
Job Details:
04/03/2023
"Replaced sump and motor, tested unit. Unit is now working properly."
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS1
Near Washington, DC 20011
Samuel R.
Job Details:
04/03/2023
found unit not getting hot enough water.unit was only getting 80 degress of water coming in.ran faucet and finally got 115 degress of water.upon further testing found sump to not come on and found divertor to never find home postion.unit needs a new sump.cx pif.WPW10605057 32 tribles; ordering 1 WPW10605057 (sump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Washington, DC 20010
Samuel R.
Job Details:
04/03/2023
cx complaint unit is not dispensing ice.inspected unit and could confirm cx complaint.found ice to be stuck in tray causing unit to not dispense ice.cleared ice and unit is now working properly
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Pequea, PA 17565
Sal R.
Job Details:
04/03/2023
CX complaint was that the unit would not complete a wash cycle. I found the unit had a F8E1 error code stored in diag. I was able to clear the code and run a manuel test on the valve. I found that the cold side valve would not open to allow water the pass. I was able to access and replace the water inlet valve and unit now test good.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Saint Thomas, PA 17252
Andrew S.
Job Details:
04/03/2023
Per previous tech I was able to access and replace the lid. i then tested the unit and found that it is functioning as intended. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model GU3200XTXY3
Near Springfield, VA 22153
Demonte S.
Job Details:
04/03/2023
Inspected the unit. Found that the cx is saying that the Dishwasher isn't powering On. Checked the Bi - Metal to the unit. I'm getting Open Line. Installed Bi - Metal. Tested the unit. Unit is now powering on. Ran a Service Test on the unit. Unit is working as Designed. Cx paid in full by Card.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near York, PA 17403
Drew B.
Job Details:
04/03/2023
"replaced all parts and tested good, no issues and checks good"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near North Myrtle Beach, SC
Rolf K.
Job Details:
04/03/2023
cx states steam escaping from oven. Found bad gasket for oven door. Ordering 1 W11262567 oven door gasket; ordering 1 W11262567 (oven door gasket)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Myrtle Beach, SC 29577
Rolf K.
Job Details:
04/03/2023
cx states no water dispensing . Found bad water filter housing. Ordering 1 water filter housing. WPW10394053 cx has extened warranty through Allstate from home depot.; ordering 1 WPW10394053 (water filter housing)
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW1
Near Myrtle Beach, SC 29577
Rolf K.
Job Details:
04/03/2023
cx states washer leaking. Found misaligned tub ring. Realigned. All check ok operating as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Myrtle Beach, SC 29577
Rolf K.
Job Details:
04/03/2023
"cx states no ice refrigerator ice maker. Found bad icebox fan, bad filltube heater , bad ice maker error code didn't return to home position. Would not home in diagnostic. Ordering 1 ice maker w11658802, 1 water valve w11579561, 1 filltube heater w11087201, 1 ice maker fan w10846539; ordering 1 W11658802 (ice maker) and 1 W11579561 (water valve) and 1 W11087201 (fill tube heateer) and 1 W10846539 (ice maker fan)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Myrtle Beach, SC 29588
Paul F.
Job Details:
04/03/2023
Customer complaint is unit is dead with no power. Found wire came off the terminal block. Reinstalled all check ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Surfside Beach, SC 29575
Paul F.
Job Details:
04/03/2023
Installed. new parts. All check ok.
We serviced a
AMANA DRYER
Model NED5800HW1
Near Myrtle Beach, SC 29575
Paul F.
Job Details:
04/03/2023
Customers complaint is unit stop heating after a little while. Found issue with the control. Reset power and checked for loose connections. Tested again and all check ok.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Surfside Beach, SC 29575
Paul F.
Job Details:
04/03/2023
Found new basket is damaged. NTO another basket.; ordering 1 W10554251 (basket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Myrtle Beach, SC 29579
Jason T.
Job Details:
04/03/2023
"Cx complaint, loud chattering noises during cooling-freezing, fridge door squeals when opened. Removed fridge door and installed super lube at the hinge, re-installed and verified no noises. Ordering diffuser for return visit, advised cx to contact VIA dispatch to schedule a return visit once part is received, cx agreed.; ordering 1 W11236851 (diffuser)"
We serviced a
KITCHENAID RANGE
Model KSEG950ESS2
Near Murrells Inlet, SC 29576
Paul F.
Job Details:
04/03/2023
Customers complaint is unit giving the Shorted keypad error. Found unit has a bad Ui panel. NTO parts.; ordering 1 W10915815 (UI panel)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW1
Near Hampton, VA 23669
Carl A.
Job Details:
04/03/2023
"cx complaint of unit not heating in the dry cycle checked unit to finid the following error code F7E1,checked unit to find that the heating element was open along with a short on board replaced both parts tested unit works as as deisgned; ordering 1 look/look"
We serviced a
WHIRLPOOL WASHER
Model WTW4950XW2
Near Millersville, PA 17551
Sal R.
Job Details:
04/03/2023
"Per the poreviouse tech, I was able to access and replace the tub , baskect , and gearcase. Unit test good."
We serviced a
KITCHENAID REFRIGERATOR
Model KBBR306ESS01
Near Neffsville, PA 17601
Cody H.
Job Details:
04/03/2023
"was able to access unit and replace parts per previous visit. CX complains unit now is not cooling at all. Found inverter is receiving voltage but compressor is just humming. Called DB and was reccomended to order sealed system with inverter, evap, compressor, and drier for return as well as 3 ct. Was unable to call techline due to CX asking me to leave the house before techline could be called. Proper diagnosis could not be performed. Office to schedule followup when all parts arrive.; ordering 1 W11573593 (inverter box) and 1 W10832994 (compressor) and 1 W10704381 (drier) and 1 876764 (service valve 1) and 1 WP978025 (service valve 2) and 1 W11553229 (RC evap)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS03
Near Ocean City, MD 21842
Frederick R.
Job Details:
04/03/2023
Upon arrival I checked pressures and got 4 on the low side. No signs of leak(checked with UV light). Temps were 35 in RC and -3 in FC. Unit is making ice and all functions working properly. Job is complete
We serviced a
KITCHENAID RANGE
Model KSDG950ESS1
Near Hummelstown, PA 17036
Fred G.
Job Details:
04/03/2023
cx complaint unit won't reach temp. inspected unit and found all three elements tested good. I found bake was the only element that was not getting voltage. I found thermofuse was good. unit needs control to correct issue. control was replaced in September. control is covered under warrenty. quoted cx for repair and cx accepted. once part is in please call cx and set up a return visit.; ordering 1 W11100513 (control)
We serviced a
WHIRLPOOL WASHER
Model WTW4950XW2
Near Millersville, PA 17551
Cody H.
Job Details:
04/03/2023
Was able to assist SR. See SR notes for further details.
We serviced a
WHIRLPOOL RANGE
Model WVW53UC0FS3
Near ,
Marc M.
Job Details:
04/03/2023
cx complaint unit not powering on leds. inspected and found 'button control' sendign 123v to led driver. driver is not then sending power to the leds. unit will need new led driver.; ordering 1 W11282989 (transformr)
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Leesburg, VA 20176
Daniel J.
Job Details:
04/03/2023
per notes installed control and console tested on sensor dry empty unit went onto cool down than done like normal started qucik dry heated nonstop ended normal started another cycle no issuses checked faults none present
We serviced a
WHIRLPOOL WASHER
Model MVW4505MW0
Near Ocean View, DE 19970
Michael E.
Job Details:
04/03/2023
"CX complaint: unit leaking. Tested and verified complaint. Unit is leaking into the drum, not on the floor. I opened console and then opened valves in wall. As soon as i opened hot vale, water started running into the drum through the hot on the inlet valve. Ordering inlet valve assembly. Cannot reschedule due to SO part; ordering 1 W11513255 (water inlet assembly)"
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Beaverdam, VA 23015
Thomas B.
Job Details:
04/03/2023
Removed and replaced the supplied parts tested for proper use unit now functions Normally
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD606ESS01
Near Ellicott City, MD 21043
Robert L.
Job Details:
04/03/2023
"cx complaint LEDs out for 4th time, replaced all 12 LEDs with updated parts per S-84638, tested all ops ok"
We serviced a
GLADIATOR REFRIGERATOR
Model GARF30FDGB00
Near Laurel, MD 20708
Andrew H.
Job Details:
04/03/2023
"Customer complaint is the unit is not cooling. I found leak at evaporator. I replaced evaporator, coupler and dryer. I pulled unit to a 30 inch vacuum and filled to 4.8 oz unit is now working properly"
We serviced a
KITCHENAID COOKTOP
Model KICU509XSS00
Near Wilmington, DE 19803
Taylor F.
Job Details:
04/03/2023
Cx complaint is unit not powering on. Cx had a power surge and it damaged the module on the cooktop. Ordering the UI just incase its also damaged. Cannot reschedule at this time.; ordering 1 W10857232 (module) and 1 WPW10396615 (display)
We serviced a
WHIRLPOOL REFRIGERATOR
Model JFFCC72EFP02
Near Alexandria, VA 22308
Lloyd B.
Job Details:
04/03/2023
Cx complained the unit did not cool. Inspected the unit and found the temp in the rc is 60 degrees. Removed evap cover and found the thermistor was off. Reinstalled thermistor and set unit to factory settings. Job complete
We serviced a
KITCHENAID RANGE
Model KSIB900ESS3
Near Great Falls, VA 22066
Ricky E.
Job Details:
04/03/2023
"customer stated that the unit was making a noise. verified issue and fnd convect fan loose. secured fan, unit cks ok.."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Sterling, VA 20164
Ricky E.
Job Details:
04/03/2023
"customer stated that the unit would not heat to the set temp. fnd no errors stored. ran a cycle to 350. after preheat the unit was at 365, after 5 minutes the unit was down to325.. the unit began to bake at set temp after about 15.. unit cks ok.."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Washington, DC
Samuel R.
Job Details:
04/03/2023
cx complaint unit is not washing dishes.inspected unit and got rror code f4e3.checked connections and all good.motor is geting 120v.tried setting power and unit is not working.unit will need a new motor W11025157 7 tribles; ordering 1 W11025157 (sump pump)