We serviced a
JENNAIR DISHWASHER
Model JDTSS243GX0
Near Washington, DC 20009
Samuel R.
Job Details: 12/02/2022
cx complaint unit is not workinginspected unit and got error code f8e4.found drain pump to not be working.unit will need a new pump.WPW10531320 76 tribles; ordrng 1 WPW10531320 (drain pump)
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Virginia Beach, VA 23453
Zachery R.
Job Details: 12/02/2022
assisted ac with repair.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Mount Airy, MD 21771
Ricardo S.
Job Details: 12/02/2022
"Cx complains about a water leak, inspected unit the valve is leaking, waater lines cks ok, replaced valve assy.. unit tested several times and wahser machine workng ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near Winchester, VA 22602
Ricky E.
Job Details: 12/02/2022
tech line chris.. SR#7735189810.. per tech line the units inverter seems to be shorting and blowing the gfi... need part; ordrng 1 w11320585 (inverter)
We serviced a
WHIRLPOOL WASHER
Model MVW5430MW0
Near Port Tobacco, MD 20677
Robert A.
Job Details: 12/02/2022
Cx complaint that the unit is shaking violently during the spin cycle. I inspected the unit and confirmed the complaint. I found no error codes. I checked the suspension and found the RF suspension rod not sitting correctly in place. I correctly positioned the suspension rod and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Myrtle Beach, SC
Jason T.
Job Details: 12/02/2022
"Tech called and spoke with tech line in reference to the unit, was advised the unit will disable the broil cycle when the door is left open to cook, this is a Safety design per tech line, spoke with Chris REF # 7735190455 to document. Also called and spoke with the cx to advise that the broil is working as designed when the door is closed, when left open the flame will shut off, cx agreed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Bealeton, VA 22712
Daniel J.
Job Details: 12/02/2022
fridge complaint icemaker not keeping up with families needs checked tray ice in tray about one cycle confirmed iceroom fan moving cold air from freezer replaced icemaker cycled water filled into tray
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Winchester, VA 22603
Ricky E.
Job Details: 12/02/2022
compressor shipped unpressurerized and rattling.. will reorder part...; ordrng 1 W10507884 (compressor)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Charlotte Hall, MD 20622
Shane B.
Job Details: 12/02/2022
"cx complaint is the unit not completling cycles. cx said on rinse water only trickles in and cycle does not finish. checked for codes and found F8E1 long fill, ran cold valve and can hear valve buzzing but had no flow. hot valve has good flow. water supply has good pressure and valves are not clogged with debry. installed preIDed part and tested again. both valves have good flow. ran service cycle and calibration cycle with no issues. unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Virginia Beach, VA 23456
Austin D.
Job Details: 12/02/2022
wrong compressor ordered due to the manufactuer code not being changed. my mistake. called the office and was able to get it rescheduled for the 9th. cx agreed and understood about the mistake. will return once the correct compressor is delivered.; ordrng 1 W11370574 (compressor)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Williamsburg, VA 23185
Lucas R.
Job Details: 12/02/2022
upon arrival cx advised unit had been returned to Rent A Center
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Fort Washington, MD 20744
Robert A.
Job Details: 12/02/2022
Cx complaint that the unit is not turning on. I inspected the unit to confirm the complaint. The control panel is not responding at all. I checked power to the control and it's getting 122v but the connector was not secure. I secured the connector and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS3
Near Centreville, VA 20120
Christian C.
Job Details: 12/02/2022
"Cx complaint metal piece sticking out of door and front right burner is not lighting. Inspected unit found thermal event caused side of glass to crack and side of door falling apart. Front right burner taking a while to ignite. Installed door panel, nameplate and burner head."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHB03
Near Newark, DE 19711
Alexander W.
Job Details: 12/02/2022
"Cx complaint unit not making ice inspected tested and verified cx complaint found ice maker defective stuck in harvest position installed new ice maker from pre-id parts and tested unit, unit not finding him position or doing anything, reset power still nothing cut open harness through door no signs of failed harness took continuity through grey wire straight to ice maker and there is a break in wire just not visible, ordering FC door and informed cx of wait time and delivery to cx home also ordering control just in case. Cannot reached due to SO part. ; ordrng 1 LW11026427 (FC door) and 1 W11212392 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBLS36FMB01
Near Arnold, MD 21012
Andrew H.
Job Details: 12/02/2022
"Cx complaint unit is beeping. when replacing control noticed connectors did not match. referred to service pointer W10823361, found proper control replacement for KBLS36FMB01 is W10818296. Notified cx new board will have to be ordered, office will contact cx to schedule replacement.; ordrng 1 W10818296 (control kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near ,
Carl R.
Job Details: 12/02/2022
Unit will need the new style fitting for water line. Needs fitting wo4373559.; ordrng 1 Wp4373559 (Fitting) and 3 Wp4373559 (Fitting ( van stock))s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Richmond, VA 23222
Jonathon C.
Job Details: 12/02/2022
icemaker sent to cx was wrong. i ordered the correct part but the part sent to cx was a different part number. took pictures.; ordrng 1 w11579560 (icemaker)
We serviced a
WHIRLPOOL RANGE
Model WFE515S0EW0
Near Burtonsville, MD 20866
Israel R.
Job Details: 12/02/2022
Installed new swtich and tested unti is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Elkridge, MD 21075
Robert L.
Job Details: 12/02/2022
"upon arrival unit shepard pratt hospital, unit extremely far form loading dock, spoke with cx they were willing to reschedule, NO RL; ordrng 1 look (look)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Laurel, MD 20723
Robert L.
Job Details: 12/02/2022
"installed RC and FC evap fan assys and main control, tested all ops ok"
We serviced a
KITCHENAID DISHWASHER
Model KDTE704DPA0
Near Frederick, MD 21701
Ricardo S.
Job Details: 12/02/2022
Replaced parts. i ran diagnostic test mode and dispenser working ok
We serviced a
KITCHENAID OVEN
Model KOCE507ESS11
Near Severna Park, MD 21146
Andrew H.
Job Details: 12/02/2022
"Cx complaint wave covers are becoming extremely hot after use and show signs of discoloration. Advised cx issues are caused by buildup of food debris on covers. Ordering 2 new replacement covers (W10915651), scheduled return job for Wednesday 12/14/22; ordrng 2 W10915651 (Waveguide Cover)s"
We serviced a
KITCHENAID COOKTOP
Model KCED600GBL01
Near Haymarket, VA 20169
Demonte S.
Job Details: 12/02/2022
Inspected the unit. Found that the cx is saying that the Cooktop had split. Checked the Cooktop. Single line split. This is a sign of a Heat crack. Installed new Cooktop. Tested the unit. Unit is working as Designed. ( Any questions please check Sd Pictures.)
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Virginia Beach, VA 23453
Anthony D.
Job Details: 12/02/2022
replaced all parts calibrated tested unit is working as designed
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Georgetown, DE 19947
Frederick R.
Job Details: 12/02/2022
CX complaint is F0E9 error code. Inspected tested unit and verified complaint. During inspection I foun leveling legs defective and causing WM to wobble uncontrollably. This is under 30 days from DOP and falls under 30 day warranty. Ordering levleing legs for unit. Parts in stock.; ordrng 4 WPW10687506 (leveling leg)s and 1 look (look)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near ,
Jason T.
Job Details: 12/02/2022
"Cx complaint, ice freezes together in the bucket, not dispaensing the cubed-crushed ice, also the cabinet is offset. Found ice door not closing properly allowing warm air to migrate and freeze the cubes, also the leveler needs replaced, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 WPW10577864 (door-ice) and 2 WPW10141622 (leveling leg)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Rockville, MD 20850
Roberto I.
Job Details: 12/02/2022
"CX complaint nome plate is coming off. Confirmed complaint, part needs to be replaced, but the cx doesn't have any invoice or delivery receipt showing the 'within 30 days'. He will get in touch with the store. If we go back, please pre id badge again W10876598; ordrng 1 W10876598 (badge)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ
Near Mount Airy, MD 21771
Ricardo S.
Job Details: 12/02/2022
"Cx complains about a clicking noise, cks unit, damper and fans working ok.. the noise comes from the back of the unit, a piece of blue shipping tape came off and is making noises when the condenser fan turns on.. unti cks ok"
We serviced a
KITCHENAID OVEN
Model KDRS462VSS00
Near Washington, DC 20017
Emmanuel R.
Job Details: 12/02/2022
Pulled unit out and notice the cords are diffirent. The one on the unit is 4 prong 240 power cord and I recieved the 3 prong. I took pictures of the correct power cord. Please reorder and reschedule.; ordrng 1 PT500L (make sure its 4 prong cord)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Elkridge, MD 21075
Robert L.
Job Details: 12/02/2022
"installed updated heater per TSP and s-17304, ran diagnostics and tested all ops ok"
We serviced a
WHIRLPOOL FREEZER
Model WRF555SDFZ11
Near Ocean View, DE 19970
Michael E.
Job Details: 12/02/2022
"CX complaint: ice stops from fusing together. Tested but was unsuccessful in duplicating the effect. IB at 7 degrees, FC at 1.7 and RC at 40 degrees. This is the same problem this unit has had all along but the problem is intermitant. I think could be the damper failing, or scroll fan failing or possibly control problem. Quoted CX price to replace damper, scroll fan, wheel and control. I recommended CX to contact WP and request a concession since this has been same problem all along. Parts needed would be damper WPW10196393, scroll fan W10309863, wheel WPW10123444K and control W11399844. I advised CX to contact WP and request a concession since this has been the same problem since the beginning. Job is complete pending CX contacting WP"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Fort Washington, MD 20744
Robert A.
Job Details: 12/02/2022
Cx complaint that the unit is not turning on. I inspected the unit to confirm the complaint. The control panel is not responding at all. I checked power to the control and it's getting 122v but the connector was not secure. I secured the connector and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBLS36FMB01
Near Arnold, MD 21012
Andrew H.
Job Details: 12/02/2022
"Cx complaint unit is beeping. when replacing control noticed connectors did not match. referred to service pointer W10823361, found proper control replacement for KBLS36FMB01 is W10818296. Notified cx new board will have to be ordered, office will contact cx to schedule replacement.; ordrng 1 W10818296 (control kit)"
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Bowie, MD 20715
Shawn D.
Job Details: 12/02/2022
cx complaint unit is not gong past filling. inspected unit then checked for errrors and has f2e1 f7e1 f7e6 clered errors then ran servce ccyle and when agitating unit buzzes same with spinn. checked under unit to find a drill the has smashed the capacitor. called office part is in stock there and is only 7 minutes away. went and picked part up installed capacitor and tested and now unit agitated and spins. collected payment. unit is good; ordrng 1 W11158830 (capacitor 118.11)
We serviced a
KITCHENAID OVEN
Model KEBS177DSS8
Near Chestertown, MD 21620
Alexander W.
Job Details: 12/02/2022
"Cx stated oven wont turn off inspected tested and verified cx complaint found bake relay welded sending constant voltage to bake element, element is NLA cx wants to just buy a new oven. Trip and diag covered by saftey Job is complete"
We serviced a
JENN-AIR RANGE
Model JDRP648HL01
Near Moseley, VA 23120
Jerod R.
Job Details: 12/02/2022
"replaced all parts but the module, new module had connector half off it, also found small rear burner has cracked electrode ordered; ordrng 1 W11234290 (cntrl-elec) and 1 W11238756 (igntr-surf)"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Newport News, VA 23608
Carl A.
Job Details: 12/02/2022
"cx complaint of unit not heating checked unit , found it not heating ,checked unit to find power to be correct coming in, ohmed out to find the thermal cut off to be open,replaced part tested unit works as desinged; ordrng 1 W10900067 (Thermal Cut-Off CA V/S), used 1 W10900067 (Thermal Cut-Off CA V/S) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near North Myrtle Beach, SC 29582
Jason T.
Job Details: 12/02/2022
"Installed parts to complete the repair, calibrated and tested unit...working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Alexandria, VA 22315
Dustin F.
Job Details: 12/02/2022
"CX complaint: Dryer making noisesInspected unit, confirmed CX complaintInspected unit further, pulled off top and front panels, found heavy lint buildup in blower wheel (cleaned out with vacuum) and found the drum warped. ORdering New Drum Assembly and 2 rollers for return visit.; ordrng 1 W10508188 (Drum) and 2 WPW10314173 (Roller)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KUID308ESS2
Near Richmond, VA 23238
Kyle A.
Job Details: 12/02/2022
Installed hosing and leak checked unit and unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Thurmont, MD 21788
Ricardo S.
Job Details: 12/02/2022
"Unit still not making ice, inspected unit, the ice maker runs but not filling with water.. the wire connection on dual valve was not making a good contact and that's why the ice maker was not filling with water.. unti is working now"
We serviced a
KITCHENAID HOOD
Model KXW9736YSS0
Near Charlottesville, VA 22901
Eric F.
Job Details: 12/02/2022
"Confirmed cx complaint unit control housing falling out of assembley. Found screw mounting bracket broken on control housing. Quoted cx for housing, cx paid in full. Ordering control housing.; ordrng 1 W11387938 (control housing)"
We serviced a
WHIRLPOOL FREEZER
Model WRF555SDFZ11
Near Ocean View, DE 19970
Michael E.
Job Details: 12/02/2022
"CX complaint: ice stops from fusing together. Tested but was unsuccessful in duplicating the effect. IB at 7 degrees, FC at 1.7 and RC at 40 degrees. This is the same problem this unit has had all along but the problem is intermitant. I think could be the damper failing, or scroll fan failing or possibly control problem. Quoted CX price to replace damper, scroll fan, wheel and control. I recommended CX to contact WP and request a concession since this has been same problem all along. Parts needed would be damper WPW10196393, scroll fan W10309863, wheel WPW10123444K and control W11399844. I advised CX to contact WP and request a concession since this has been the same problem since the beginning. Job is complete pending CX contacting WP"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Chesapeake, VA 23320
Austin D.
Job Details: 12/02/2022
cx complaint the unit is leaking at the bottom. checked the unit and found that the ice maker warter line was leaking at the conection at the bottom. reseated the water line and tested. unit is no longer leaking.
We serviced a
KITCHENAID DISHWASHER
Model KDTE704DPA0
Near Frederick, MD 21701
Ricardo S.
Job Details: 12/02/2022
Replaced parts. i ran diagnostic test mode and dispenser working ok
We serviced a
KITCHENAID OVEN
Model KOCE507ESS11
Near Severna Park, MD 21146
Andrew H.
Job Details: 12/02/2022
"Cx complaint wave covers are becoming extremely hot after use and show signs of discoloration. Advised cx issues are caused by buildup of food debris on covers. Ordering 2 new replacement covers (W10915651), scheduled return job for Wednesday 12/14/22; ordrng 2 W10915651 (Waveguide Cover)s"
We serviced a
AMANA OVEN
Model AER6303MFW
Near Seaford, DE 19973
Frederick R.
Job Details: 12/02/2022
CX complaint is range not working. Inspected unit and found the house and range is infested with live roaches. Control board is bad because of infestation. Spoke to Gina at My Way and she said they are goinf to replace the unit for the CX. Unit needs to be cleaned if any further service is needed on unit or at residence. No parts being ordered because MyWay said they are just going to dump the unit. Job is comnplete; ordrng 1 look (look)
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL1
Near Moseley, VA 23120
Jerod R.
Job Details: 12/02/2022
replaced ordered parts an dtested unit is now fully functional
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Kingsville, MD 21087
Neil H.
Job Details: 12/02/2022
NEED CALL SENT BACK ON MONDAY TO CALL TECH LINE AND THAN I WILL REACH BACK OUT TO CX'S BECAUSE THEY DON'T WANT ANY WORK DONE ON UNIT THEY WANT IT REPLACED BY LOWES; saved tckt
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Herndon, VA 20171
Christian C.
Job Details: 12/02/2022
CX complaint unit does not turn on. Inspected unit console turns on with the chime but no leds are lit. Power cycled unit and reseated connections. Issue still persists. Installed console. Tested unit. No errors. Leds are working and unit is heating. Unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSO36FMX02
Near Washington, DC 20016
Emmanuel R.
Job Details: 12/02/2022
"Cs unit is not cooling in the Rc, confirmed complaint. I fpound the control board to be at fault. Unit is shuting down and powering back up and the control beeps everytime it flashes. Ruled out evap fan isnt shorting out and causing the issue. Advised customer the control for this unit is no longer availible. Collected for service call."
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Mineral, VA 23117
Tanner B.
Job Details: 12/02/2022
"latch assebly clip/ bezel clip failed, found lid lock hanging under lid. installed new latch and strike .. need to mail bezel to cx; ordrng 1 W11545554 (bezel) and 1 look (look)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSO36FMX02
Near Washington, DC 20016
Emmanuel R.
Job Details: 12/02/2022
"Cs unit is not cooling in the Rc, confirmed complaint. I fpound the control board to be at fault. Unit is shuting down and powering back up and the control beeps everytime it flashes. Ruled out evap fan isnt shorting out and causing the issue. Advised customer the control for this unit is no longer availible. Collected for service call."
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Bowie, MD 20715
Shawn D.
Job Details: 12/02/2022
cx complaint unit is not gong past filling. inspected unit then checked for errrors and has f2e1 f7e1 f7e6 clered errors then ran servce ccyle and when agitating unit buzzes same with spinn. checked under unit to find a drill the has smashed the capacitor. called office part is in stock there and is only 7 minutes away. went and picked part up installed capacitor and tested and now unit agitated and spins. collected payment. unit is good; ordrng 1 W11158830 (capacitor 118.11)
We serviced a
KITCHENAID COOKTOP
Model KECD807XBL00
Near Bel Air, MD 21015
Neil H.
Job Details: 12/02/2022
"AS I WAS REMOVING THE GLASS TOP IT WAS STUCK SLOWLY LIFTING I HEAR A CRACK LOWER CENTER EDGE CRACKS THANI REPLACE THE SWITCH PUT UNIT BACK TOGETHER AND THEN PUTTING KNOBS BACK ON ALL WHERE GOING ON GOOD THAN THE LAST ONE THE BLOWER FAN SWITCH IT FALLS THROUGH THAN THE FAN COMES ON AND WAS RUNNING THAN AFTER ABOUT 30-45 SEC BURNING SMELL LIKE THE BLOWER MOTOR BURNED OUT AND SWITCH IS IN 2 PIECES COOKTOP GLASS,BLOWER MOTOR AND SWITCH NEEDED EVERYTHING THAT COULD HAVE WENT WRONG IN A JOB HAPPENED HERE TODAY 2ND TECH NEEDED ON RETURN CX UNDERSTANDING OF EVERYTHING HE WAS RIGHT THERE AND WITNESSED ALL THE CRAZY THINGS HAPPENING 1 BY 1; ordrng 1 W10296247 (Whirlpool Range Main Cooktop - Black) and 1 WPW10247585 (motor-blwr) and 1 WP4456836 ( Switch, Blower)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Amelia Court House, VA 23002
Jerod R.
Job Details: 12/02/2022
"tested unit found unit is leaking at uppr left corner due to a malformed gasket , ordered new gasket; ordrng 1 W11483553 (gasket)"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Stafford, VA 22556
Carl R.
Job Details: 12/02/2022
"Cx complaint is, Dryer throwing breaker in box, had electrician come out and check everything looks good. From previous tech recommendations timer switch is needed. Removed lid and original timer switch. Installed new timer switch and tested unit for 20 min. Unit working properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Milton, DE 19968
Frederick R.
Job Details: 12/02/2022
"Upon arrival Unit was working as designed except for the ice maker. FC temp was-2 and RC was 37. Evap fan running properly. Checked voltage from control and got 12.74vdc and same at fan itself. CX claims that carboard on boxes gets soft every now and then. Checked line going into IM and it was not frozen, however the fitting on valve itself was cracked in half. This is the reason water is not getting to IM. Made sure line was seated properlySpoke to Ed at WPTL (SR#7734846698). Went over findings and was tolf all my readings were good. Thinks the soft boxes are from unit being in defrost or CX leaving door open accidentally. Ordering dual valve. Spoke to CE and CX rescheduled for 12/9/22.; ordrng 1 W11482383 (dual valve)"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Herndon, VA 20171
Christian C.
Job Details: 12/02/2022
CX complaint unit does not turn on. Inspected unit console turns on with the chime but no leds are lit. Power cycled unit and reseated connections. Issue still persists. Installed console. Tested unit. No errors. Leds are working and unit is heating. Unit is working as designed.
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near Baltimore, MD 21205
Alexander D.
Job Details: 12/02/2022
replaced manifold and knob. tested unit. unit is now working properly
We serviced a
MAYTAG OVEN
Model MGT8885XS01
Near Harrisburg, PA 17110
Fred G.
Job Details: 12/02/2022
cx complaint lower oven does not heat. inspected unit and removed burner cover and found ignitor is not heating up. pulled unit out and tested for voltage to ignitor and found 124.5vac. qouted cx for replacing the ignitor and cx accepted repair. replaced ignitor and tested unit. unit fired up and is working as designed. cx paid in full.
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Virginia Beach, VA 23464
Zachery R.
Job Details: 12/02/2022
"replaced gearcase, washplate, motor, and clutch, calibrated and tested, unit working as designed. left old parts with cx."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT780SAEM2
Near Stafford, VA 22554
Carl R.
Job Details: 12/02/2022
"Cx complaint is, AIG DW rack rollers broke off. Inspected unit and seen wheel no longer intact. Pulled unit from rails and removed original adjuster and installed new updated adjuster. Unit working properly."
We serviced a
WHIRLPOOL WASHER
Model PAVT910AWW
Near Charlottesville, VA 22903
Eric F.
Job Details: 12/02/2022
Cx rescheduled with office.; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Mount Airy, MD 21771
Ricardo S.
Job Details: 12/02/2022
"Cx complains about a water leak, inspected unit the valve is leaking, waater lines cks ok, replaced valve assy.. unit tested several times and wahser machine workng ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model JF42NXFXDE02
Near Alexandria, VA 22301
Lloyd B.
Job Details: 12/02/2022
"Cx complained the unit did not cool. Inspected the unit and found frost on the rc evap. Spoke with tech support and we tried to get the rc and fc fans to run in diagnostics but they did not, only the cond fan. Checked for voltage at the connection and there is 12vdc. Checked for continuity on the yellow wire and it was there. Tech support says to replace all evap fans and control at the same time. SR7735189356; ordrng 2 W10683015 (rc fan)s"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Chesterfield, VA 23838
Chris B.
Job Details: 12/02/2022
cx comp unit will not go threw cycles insp unit conf cx comp found f8e1 logged found obstruction in valve replaced valve tested unit working as desighned
We serviced a
MAYTAG OVEN
Model MGT8885XS01
Near Harrisburg, PA 17110
Fred G.
Job Details: 12/02/2022
cx complaint lower oven does not heat. inspected unit and removed burner cover and found ignitor is not heating up. pulled unit out and tested for voltage to ignitor and found 124.5vac. qouted cx for replacing the ignitor and cx accepted repair. replaced ignitor and tested unit. unit fired up and is working as designed. cx paid in full.
We serviced a
WHIRLPOOL WASHER
Model WFW7590FW0
Near Belvidere, NC 27919
Branden R.
Job Details: 12/02/2022
"cx complaint unit leaking and staying locked checked unit and found errors f3e1 f9e1 found drain pump intermittently coming on , also found bad front door seal ( bellow ) allowing unit to leak while running ordering new drain pump and seal for proper repair .; ordrng 1 W11106747 (Washer door Seal) and 1 WPW10605427 (drain pump)"
We serviced a
WHIRLPOOL ICE MAKER
Model KUID308HPS01
Near Harrisburg, PA 17110
Fred G.
Job Details: 12/02/2022
cx complaint unit is the unit is making noise and ice production is all over the place. sometimes good wet ice and sometimes its cloudy and sticks together. inspected unit and found unit was making a squealing noise. found that noise was coming from the recirculation pump. found unit falls under the Technical Service Pointer #: W11623132 Rev. A. found pump that was installed was dated 2/20/21. called TL (SR7734813049) replaced recirc pump and tested unit and found unit now is no longer making noise. noises heard are as designed. cx also complained about somthing yellow running down from above unit. i found it was mold. tl adviced cx to run unit through a cleaning cycle. unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Richmond, VA 23222
Jonathon C.
Job Details: 12/02/2022
icemaker sent to cx was wrong. i ordered the correct part but the part sent to cx was a different part number. took pictures.; ordrng 1 w11579560 (icemaker)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Delta, PA 17314
Drew B.
Job Details: 12/02/2022
rwplaced element but foudn the sump to be leaking middle of unit when tested will need new wash motor call to reschd; ordrng 1 W11416362 (sump 3@trb)
We serviced a
KITCHENAID DISHWASHER
Model KDTE704DPA0
Near Frederick, MD 21701
Ricardo S.
Job Details: 12/02/2022
Replaced parts. i ran diagnostic test mode and dispenser working ok
We serviced a
WHIRLPOOL RANGE
Model WFG535S0LZ1
Near Fredericksburg, VA 22408
Tanner B.
Job Details: 12/02/2022
"CX Concern of the units burner not working well , found the units lf burner flame very high on low , adjusted the units valve and tested unit .. LF burner working well , flame is corrected.. Also noticed the bottom bake burner cover warped and not staying in place .. Unable to secure cover ..; ordrng 1 WP3195097 (COVER) and 1 look (look)"
We serviced a
WHIRLPOOL WASHER
Model MWNC565FW
Near Midlothian, VA 23112
Jerod R.
Job Details: 12/02/2022
"tested unit found unit was working as designed at this time , no codes or issues at this time"
We serviced a
KITCHENAID RANGE
Model KFDC506JSS01
Near Ashland, VA 23005
Thomas B.
Job Details: 12/02/2022
Cx complaint unit is not working properly inspected unit removed and replaced the valve and the manifold tested and inspected for proper use unit now functions normally
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Fredericksburg, VA 22405
Tanner B.
Job Details: 12/02/2022
"Installed new valve and dispenser, tested unit. Job complete"
We serviced a
WHIRLPOOL RANGE
Model KSEG700ESS6
Near Myrtle Beach, SC 29579
Jason T.
Job Details: 12/02/2022
"Installed parts to complete the repair, verified all unit functions for proper operation...working as designed."
We serviced a
KITCHENAID COOKTOP
Model KECD807XBL00
Near Bel Air, MD 21015
Neil H.
Job Details: 12/02/2022
"AS I WAS REMOVING THE GLASS TOP IT WAS STUCK SLOWLY LIFTING I HEAR A CRACK LOWER CENTER EDGE CRACKS THANI REPLACE THE SWITCH PUT UNIT BACK TOGETHER AND THEN PUTTING KNOBS BACK ON ALL WHERE GOING ON GOOD THAN THE LAST ONE THE BLOWER FAN SWITCH IT FALLS THROUGH THAN THE FAN COMES ON AND WAS RUNNING THAN AFTER ABOUT 30-45 SEC BURNING SMELL LIKE THE BLOWER MOTOR BURNED OUT AND SWITCH IS IN 2 PIECES COOKTOP GLASS,BLOWER MOTOR AND SWITCH NEEDED EVERYTHING THAT COULD HAVE WENT WRONG IN A JOB HAPPENED HERE TODAY 2ND TECH NEEDED ON RETURN CX UNDERSTANDING OF EVERYTHING HE WAS RIGHT THERE AND WITNESSED ALL THE CRAZY THINGS HAPPENING 1 BY 1; ordrng 1 W10296247 (Whirlpool Range Main Cooktop - Black) and 1 WPW10247585 (motor-blwr) and 1 WP4456836 ( Switch, Blower)"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Georgetown, DE 19947
Frederick R.
Job Details: 12/02/2022
CX complaint is F0E9 error code. Inspected tested unit and verified complaint. During inspection I foun leveling legs defective and causing WM to wobble uncontrollably. This is under 30 days from DOP and falls under 30 day warranty. Ordering levleing legs for unit. Parts in stock.; ordrng 4 WPW10687506 (leveling leg)s and 1 look (look)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Shippensburg, PA 17257
Andrew S.
Job Details: 12/02/2022
Cx complaint is that the icemaker isnt making ice consistently. Upon arrival I found that the FC temp at at 0 Deg. I ran the harvest test and found that the ice maker motor is loud and sticking at the twist position. I was able to replace the ice maker. The unit is now functioning as intended. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Elkridge, MD 21075
Robert L.
Job Details: 12/02/2022
"upon arrival unit shepard pratt hospital, unit extremely far form loading dock, spoke with cx they were willing to reschedule, NO RL; ordrng 1 look (look)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW
Near Prince George, VA 23875
Joseph D.
Job Details: 12/02/2022
unit with failed lid lock; ordrng 1 W11513248 (lid latch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Thurmont, MD 21788
Ricardo S.
Job Details: 12/02/2022
"Unit still not making ice, inspected unit, the ice maker runs but not filling with water.. the wire connection on dual valve was not making a good contact and that's why the ice maker was not filling with water.. unti is working now"
We serviced a
MAYTAG WASHER
Model MVWC555DW0
Near Washington, DC 20002
Emmanuel R.
Job Details: 12/02/2022
"Cs unit isnt agitating and its leaving red stains on the clothes. Confirmed complain. I found the unit would agitate but the splines on the washplate, drive hub and gear case are completely gone. The splines are corroded and shaved almost all the way off. Unit needs a gear case, drivehub and a washplate to restore proper operation. Ordering parts. Advised customer not to use the machine.; ordrng 1 W10528947 (hub) and 1 W10902814 (washplate) and 1 W10752187 (screw) and 1 W11454734 (gearcase)"
We serviced a
WHIRLPOOL WASHER
Model WFW96HEAW0
Near Bethesda, MD 20814
Samuel R.
Job Details: 12/02/2022
replaced parts ordered and tested unit.now working properly
We serviced a
WHIRLPOOL ICE MAKER
Model KUID308HPS01
Near Harrisburg, PA 17110
Fred G.
Job Details: 12/02/2022
cx complaint unit is the unit is making noise and ice production is all over the place. sometimes good wet ice and sometimes its cloudy and sticks together. inspected unit and found unit was making a squealing noise. found that noise was coming from the recirculation pump. found unit falls under the Technical Service Pointer #: W11623132 Rev. A. found pump that was installed was dated 2/20/21. called TL (SR7734813049) replaced recirc pump and tested unit and found unit now is no longer making noise. noises heard are as designed. cx also complained about somthing yellow running down from above unit. i found it was mold. tl adviced cx to run unit through a cleaning cycle. unit now checks good.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW3
Near Bowie, MD 20715
Shawn D.
Job Details: 12/02/2022
cx compalint unti makes nosie at the end of cycle. inspected unit then chcked for errors nd has f0e2 ran service cycle and when spinning still had water inside no draining fast enough. tried adjusting line it did help still draining slow. removed hose and cant get blockage free. ordering all drain lines with hook ups for return; ordrng 1 3363920A (adapter) and 1 285834 (break incase) and 1 285863 (drain hose) and 1 w10721967 (splutch incase) and 1 look (look)
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Ocean View, DE 19970
Michael E.
Job Details: 12/02/2022
CX complaint: water in unit after cycle. Tested and verified complaint. I found the unit failed the air flow test with the electronic air flow tester. I informed CX of this and advised she contact builder to resolve. Unit is heating and tumbling properly. Unit is working properly. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Norfolk, VA 23513
Carl A.
Job Details: 12/02/2022
"cx complaint of unit locking and unlocking,checked unit to find no error codes at this time called techline spoke with Rob ran unit through diagnoise tested componets unit is working as designed found bezel to be broken and the bottom part of door switch broken as well,advise cx on use of soap as they are use up to the number 4 line on cup that comes with the degregeant,also advise cx to run clean wash mode as instruced by techline SR#7735187754; ordrng 1 W11643703 (BEZEL)"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Alexandria, VA 22315
Dustin F.
Job Details: 12/02/2022
"CX complaint: Dryer making noisesInspected unit, confirmed CX complaintInspected unit further, pulled off top and front panels, found heavy lint buildup in blower wheel (cleaned out with vacuum) and found the drum warped. ORdering New Drum Assembly and 2 rollers for return visit.; ordrng 1 W10508188 (Drum) and 2 WPW10314173 (Roller)s"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Staunton, VA 24401
Danny R.
Job Details: 12/02/2022
found unit has issues with control and motor control comes on but wont run rotor stator will order mottor and control; ordrng 1 W11583890 (control) and 1 W11354541 (stator) and 1 W11314361 (rotor)
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near Baltimore, MD 21205
Alexander D.
Job Details: 12/02/2022
replaced manifold and knob. tested unit. unit is now working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Windsor, NC 27983
Branden R.
Job Details: 12/02/2022
"cx complaint crack in the bottom of the refrigerator. checked unit and found hairline crack on liner inside fridge . allowing warm air into unit and cause moisture build up , ordering liner epoxy repair kit and whirlpool touch up paint for proper repair to be done .; ordrng 1 8201700 (Liner Epoxy Repair Kit) and 1 72017 (Whirlpool Appliance Touch Up Paint, White)"
We serviced a
JENNAIR RANGE
Model JMW2430IL03
Near Chevy Chase, MD 20815
Samuel R.
Job Details: 12/02/2022
replaced control panel.tested unit and unit is now working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Arlington, VA 22205
David J.
Job Details: 12/02/2022
CX complaint LEDs are dim in refrigerator. Also pantry UI is not working and freezer drawer is defective and will not piece together after previous visit. Found what unit needed arrive today and replaced pantry UI along with user interface in pantry. Found that the freezer LED was out and the top left LED and refrigerator is out replace both LEDs. Pantry you are in our house power and works correctly along with all the lights are lit in the unit unit is not working as intended. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near Fredericksburg, VA 22401
Tanner B.
Job Details: 12/02/2022
"Installed new heater, tested unit. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWHZ
Near Newark, DE 19711
Alexander W.
Job Details: 12/02/2022
Cx stated light will not come on inspected tested and verified cx complaint found door switch in FC not actuating replaced from pre-id parts tested unit unit is now operating as designed job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Richmond, VA 23222
Jonathon C.
Job Details: 12/02/2022
icemaker sent to cx was wrong. i ordered the correct part but the part sent to cx was a different part number. took pictures.; ordrng 1 w11579560 (icemaker)
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Fairfax, VA 22031
Jason A.
Job Details: 12/02/2022
CX complaint DW not draining. Found standing water in tub. Unit will not drain. Unit fills but no voltage to drain pump. Drain pump measures good resistance at control connector but no way to test otherwise > JJ; ordrng 1 W11305303 (cntrl-elec)