We serviced a
MAYTAG DRYER
Model MED7230HC1
Near Pawleys Island, South Carolina 29585
Jason T.
Job Details: 04/05/2023
"Installed UI-Panel, tested all unit functions for proper operation, cycle temperature tested at 145 degrees...working as designed."
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Centreville, Virginia 20120
Daniel J.
Job Details: 04/05/2023
cook top knobs to easy to turn center burer not locking in place at ties burner letting gas old without knowing left front burner not igniting when trying to use soot on burner head caps not installed on correct burner head left front burner sparking ordering center manifold burner caps front left and right burner heads and ignitor tech line; ordering 1 W11381269 (manifold center front and rear) and 1 W11344538 (burner caps) and 1 W11344539 (flame spreader) and 1 W11580024 (ignitor)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Lewes, Delaware 19958
Michael E.
Job Details: 04/05/2023
Replaced cab wrapper as per previous diagnosis. Tested unit and am now getting a gap on the left. Body appears to be contorted. Called WPTL and sent TL a pic of the problem. I was transferred to trade care. Trade care said they would review this and contact CX in 2-5 days for resolotion. Job ius complete
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near Arlington, Virginia 22213
Emmanuel R.
Job Details: 04/05/2023
"Cs water stays in the dispenser, confirmed complaint. Pulled up the service manuel and showed customer this is normal. Also she thinks it wasn't pushed in all the way so the drain wasn't connecting to drain out most of the water. On top of that she had old dried up detergent that is making sticky. Cleaned off dispenser and tested it. Unit is working as deisgned."
We serviced a
WHIRLPOOL DRYER
Model WED8127LW1
Near Conway, South Carolina 29526
Rolf K.
Job Details: 04/05/2023
installed all parts. All check ok. operating as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Gaithersburg, Maryland 20879
Justin S.
Job Details: 04/05/2023
"no service port on the low side of system. high side pressure is 75psi. found dye on the evaporator(pic) replaced the evaporator and filter along with adding a low side port to the system. filled and checked for leaks. the unit is now cooling good.; ordering 1 W10143759 (drier (service) (js vs)), used 1 w10143759 (filter (js vs)) from stock"
We serviced a
KITCHENAID ICE MAKER
Model KUID508HPS01
Near Riverdale Park, Maryland 20737
Samuel R.
Job Details: 04/05/2023
checked unit again and further test found unit drain pump has failed.spome with mr and could confirm too.1091a 12 tribles called office to reschedule; ordering 1 1901A (pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBB01
Near Williamsburg, Virginia 23185
Lucas R.
Job Details: 04/05/2023
"upon arrival temps at -3 and 38, resecured thermistor cover in fc, unit working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Glen Rock, Pennsylvania 17327
Sal R.
Job Details: 04/05/2023
I was able to access and repolace the motor and the blower wheel. I then tested the unit and found it tobe opperating as designed. UNit test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Hanover, Maryland 21076
Israel R.
Job Details: 04/05/2023
Customer complaint unit is that the ice keeps getting stuck on the chute and when she wakes up in the morning there are cubes on the door tray. I tested the unit and ice cubes a good size and found the ice door is working but sometimes it get stuck open and sometimes it closes really fast and jamms ice still coming down. Ordering ice door. 4 at tribles.; ordering 1 W11423781 (ICE DOOR)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Surfside Beach, South Carolina 29575
Paul F.
Job Details: 04/05/2023
Customers complaint is unit still not performing properly on a certain cycle. Found the extra power button was on when they used that cycle and it uses very little water to boost the concentration of soap to boost stain fighting. Started a cycle with some items and it filled up all the way. All check ok.
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Dallastown, Pennsylvania 17313
Sal R.
Job Details: 04/05/2023
"CX complaint was that the unit would not start a wash cycle. I found in daig the unit had a f5e1 error code stored. I was able to clear the code and ran a auto test. I found the lid lock to click 3 times and error code woulr repopulate. I clerared the code once more and replace the lidlock from van stock. I tehn tested unit on a auto test and a normal cycle. Unit test good.; ordering 1 W10810403 (Lid lock (VS)), used 1 W10810403 (lid lock) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WRS321SDHZ08
Near Harrisburg, Pennsylvania 17104
Bernard M.
Job Details: 04/05/2023
"Cx complaint FC has build up in back. Inspected and found heavy ice build up on evap cover. Accessed and defrosted evap and found the wire to heater connection coming out of mullex. The defrost heater is at fault. Ordering heater harness, once part is in contact cx to reschedule; ordering 1 W11650660 (FC heater harness)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Mount Airy, Maryland 21771
Brian R.
Job Details: 04/05/2023
cx complaint is unit started with no water out door then no ice and things on top shelf are freezing. took temp readings of 7 in freezer 36 in fridage. unit set to 37 n 0. when pressing paddle as well as test valves open and check. filter gets pressure and i emptied. put filter back in then nothing but filter fills. replaced filter housing and same. also found both temp sensors blocked and units not reading temps the way it should. cx had new filter and the same. will order both valves as well as control. office will schedule when paerts are in.; ordering 1 W11512399 (VALVE-INLT) and 1 WPW10341320 (Duel Water Valve) and 1 W11620204 (Control)
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS5
Near Marriottsville, Maryland 21104
Robert L.
Job Details: 04/05/2023
"installed handle trim, console panel and drawer panel per previous, tested all pos ok"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC
Near Prince George, Virginia 23875
Zachery R.
Job Details: 04/05/2023
"upon arrival noticed unit is a GE, spoke with ts, was advised we do not work on GE."
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ0
Near Accokeek, Maryland 20607
David J.
Job Details: 04/05/2023
Cx complaint light bulb under unit is not working. Arrived today and inspected found after previous tech he had found unit needed a new control. Unplugged unit and removed ui. Replaced control and bulb. Powered unit back on and set time. Tested unit with wet paper towel. And tested light feature. Unit is now working as intended. Job complete
We serviced a
WHIRLPOOL DRYER
Model REX5634KQ0
Near Harrisburg, Pennsylvania 17110
Fred G.
Job Details: 04/05/2023
"cx complaint unit won't heat. inspected unit and found upper thermal cut off was fualty again. tested element and found it to be good. I then found a big clog in the exhuast housing. thats why thermal cut off kept failing. removed clog and replace upper thermal cut off and found unit now checks good. I found lint trap is not collecting all the lint. unit needs lint trap as well. please ship lint trap to cx. cx can insert it herself with out return visit.; ordering 1 279816 (thermal cut off (FG VS)) and 1 339392V (screen) and 1 looklook, used 1 279816 (thermal cut off) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near East York, Pennsylvania 17402
Sal R.
Job Details: 04/05/2023
CX complaint was that the handel was not staying secure on the door. I was able to secure the handle and unit test good.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Gainesville, Virginia 20155
Richard B.
Job Details: 04/05/2023
"CX complaint. Washer doesn't lock. OR WORK. pRIOR DIAGNOSIS FOUND UNIT NEEDS LOCK AND STRIKE. INSTALLED both and tested unit, Working as designed , job completed, RB i"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Frederick, Maryland 21704
Ricardo S.
Job Details: 04/05/2023
"Cx complains about a beeping noise, inspected unit, no error codes the drip pan is dry, cx has a water detector sensor under the dw and the battery is dead, dw works fine"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Lancaster, Pennsylvania 17603
Cody H.
Job Details: 04/05/2023
"Was able to access unit and replace parts parts per previous technician. Unit filter still did not reset. Tested water filter reset switch and unit shows 0.0 ohms when filter is down and O.L when filter is closed. Went into diagnostic test, test 67-water filter switch is working as it should. Test 21-water filter time rating shows 182-, test 23-129 Test 24-shows 0. Called techline and spoke to Butch who is refering me to PR for further guidance. Due to expecting return call from techline would reccomend sending same tech back out. Office to schedule with CX when all parts arrive.; ordering 1 w11577100 (user interface) and 1 WPW10675033 (main control) and 1 look (look)"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Hagerstown, Maryland 21740
Ken M.
Job Details: 04/05/2023
"Gearcase, splutch, actuator, and belt replaced and tested. Unit is working properly. Old parts left with customer."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Hyattsville, Maryland 20782
Samuel R.
Job Details: 04/05/2023
cx complaint unit is not dispensing water.inspected unit and found filter head to have a broken.replaced filter head and unit is now workijg good.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Westminster, Maryland 21157
Brian R.
Job Details: 04/05/2023
cx complaint is they cant use unit as it shows a F2E2 code and says call for service. unit was froze and had to unplug to reset to check for codes and test. power at wall and control checks. issue is with concole and being froze. unit shows O-O-W but grandmother thats here thinks its newer then that. gave quote and they will call back for repair. she paid 120 labor; ordering 1 W11478526 (UI Panel 254.05)
We serviced a
GLADIATOR REFRIGERATOR
Model GARF30FDGB00
Near Westminster, Maryland 21158
Brian R.
Job Details: 04/05/2023
cx complaint ids with unit and its temps. said unit won't cool like it did before. said someone came out and looked at unit before and ordered parts and then asuron canceled ticket he said and told him unit was in garage but its a out door unit. took temp reading of 61 in unit. was the same on his guage in unit. took cover off and evap clear and no frost and lines are as warm as unit. compressor running and about a temp of 147 at time of service. unit needs a SS tech to pull vac and check for leaks. will order parts that could be needed on his return. office will schedule.; ordering 1 W11507067 (Evap) and 1 WPW10383615 (Thermistor) and 1 WPW10143759 (Drier) and 1 W10140971 (Compressor)
We serviced a
MAYTAG DRYER
Model MEDC300XW0
Near New Castle, Delaware 19720
Frederick R.
Job Details: 04/05/2023
CX complaint is dryer no power. Inspected and verified proper voltage at terminal block at all points. Checked thermal fuse and door switch and both were bad. Replaced both parts from pre-id. Teasted unit after repair and it is now working properly. Job is complete
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Haymarket, Virginia 20169
Daniel J.
Job Details: 04/05/2023
replaced cam gearcase drain pump and drawer after calibrated and ran diag sounds normal
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Richmond, Virginia 23235
John P.
Job Details: 04/05/2023
Installed UI calibrated tested working as designed.
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Chambersburg, Pennsylvania 17202
Andrew S.
Job Details: 04/05/2023
Per previous diag I was able to access and replace the control. I then ran the calbration and diag test and found that the unit is functioning as intended. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Sykesville, Maryland 21784
Robert L.
Job Details: 04/05/2023
"at arival RC temp 29, replaced main control, test3 damper open and closed , inspected damper seal,, seems tight no air leak, wrong harness sent (ice maker harness with thermistor), cx to monitor temps if still to low, ordering thermistor kit W10316760 and 212643 permagum to seal damper"
We serviced a
WHIRLPOOL MICROWAVE
Model WMHA9019HN1
Near Chesapeake, Virginia 23323
Austin D.
Job Details: 04/05/2023
cx complaint the unit is unresponsive sometimes. checked the unit and it is working at this time. cx stated she had to cycle power last night due to the screen being unresponsive and having small dots all over the screen. she showed me the video she had taken. ordering a new door assembly to resolve the issue. will return once the part comes in.; ordering 1 W11186019 (door/mw)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW5
Near Rockville, Maryland 20853
Roberto I.
Job Details: 04/05/2023
"Cx complaint oven not working, eror on display.Ran test mode, found F1E0 error. Per tech sheet unit needs control board replacement. Ordring control board W11546066. Pre id sensor to be used on return if needed.; ordering 1 W11546066 (control board)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Frederick, Maryland 21704
Ricardo S.
Job Details: 04/05/2023
"Replaced parts, unit tested and now the turntable motor spins all the time, all connections o interlock switches cks ok, i call TL, per tl unit needs a new interlock switches and cntrl board. order motor just in case; ordering 1 w11342846 (cntrl elec) and 1 w11551558 (upper interlock) and 1 w11551761 (lower interlock) and 1 W10642989 (motor-turn)"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Waldorf, Maryland 20603
David J.
Job Details: 04/05/2023
Cx complaint of rattling/bumping noise. Arrived today and inspected unit. Ran diagnostic cycle. Found no error codes. Ran diag cycle and unit completed cycle with no issues. Heard the drain line tapping back panel when spinning. Adjusted unit to make sure nothing touching. Inspected under unit and found nothing wore out. Inspected suspension and it was tight and. It weak. Explained to Cx if the noise happens again to try and record a video and make sure nothing is pressed against unit. Unit is working as intended job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Carlisle, Pennsylvania 17013
Fred G.
Job Details: 04/05/2023
"i arrived to cx home and first took temps and found 37 degree RC, FC temps were 0 degrees. I found all fans were working as designed. units frost pattern were perfect. I did find FC led was out. I replaced it with van stock. unit checks good.; ordering 1 W10695459 (module (FG VS)), used 1 W10695459 (module) from stock"
We serviced a
WHIRLPOOL OVEN
Model kdrp407hss4
Near Washington, District of Columbia 20007
Brian F.
Job Details: 04/05/2023
"Cx states oven display not working, inspected and confirmed display not lighting fully. Installed new display, powered on unit, all parts of display now working."
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Clear Spring, Maryland 21722
Ken M.
Job Details: 04/05/2023
Drain pump replaced and tested. Unit is working properly. Old part left with customer.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS1
Near Fairfax, Virginia 22033
Jason A.
Job Details: 04/05/2023
CX complaint DW rack falling. Secure middle rack. Inspect the rest of components. Ran test wash. NO LEAKS > JJ
We serviced a
WHIRLPOOL FREEZER
Model WRS315SDHM08
Near Ampthill, Virginia 23234
John P.
Job Details: 04/05/2023
Confirm CX is complaint of water leaking into the ice maker and his filled ice bin completely and covered ice maker removed ice from ice bin area and ice maker replaced bin and ice maker prior to installing valve found wrong valve sent ordering correct valve; ordering 1 W11546685 (Valve)
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Newport News, Virginia 23607
Justin W.
Job Details: 04/05/2023
replaced pts tested unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Williamsburg, Virginia 23185
Lucas R.
Job Details: 04/05/2023
"cx complaint unit leaking, at bottom right, checked unit, unable to duplicate at this time, found drain tube somewhat clogged, removed buildup, no water water lines on bottom of unit, verrified drain through evap compartment, no cracks in drain pan, set to 8 hour defrost, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Montgomery Village, Maryland 20886
Justin S.
Job Details: 04/05/2023
cx says the unit is not washing in hot enough water. the unit has a fae2(vent) error code in memory. ran the diagnostic and cycle compelted without any error codes afterwards. the unit is warm inside afterewards. showed the cx hot to turn on high temp wash and sani rinse
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Riverdale Park, Maryland 20737
Samuel R.
Job Details: 04/05/2023
replaced part and tested unit.found no leaks.unit is now good.
We serviced a
KITCHENAID COOKTOP
Model KCGS956ESS05
Near Fairfax, Virginia 22033
Jason A.
Job Details: 04/05/2023
CX complaint GAS COOKTOP slow to ignite & gas smell even when not in use. Used gas leak detector & tighten connections. Check burner caps & realign. Burners now ignite within 2 to 3 clicks & NO GAS LEAKS >JJ
We serviced a
WHIRLPOOL OVEN
Model WOD93EC0AS05
Near White Plains, Maryland 20695
David J.
Job Details: 04/05/2023
Cx complaint unit won't power on. Arrived today and inspected. Found no power turning on. Removed console and inspected thermal fuse. Found OL. Replaced thermal fuse and re installed parts. Powered unit back on. Unit now comes on and set time. Tested unit. Unit heats. Unit is now working as intended. Job complete
We serviced a
WHIRLPOOL FREEZER
Model KRMF706ESS00
Near Falls Church, Virginia 22046
Emmanuel R.
Job Details: 04/05/2023
"Cs unit is still not cooling after repairs, confirmed complaint.I found the Rc is 44 but the Fc is in room temps no frost pattern.I suspected a leak so i removed evap cover and compressor cover used my UV light to check for leaks , no leaks found. Test 5 compressor ramp up 154watts , Fc evap started buidling frost pattern, Fc fan runs only in diagnotics mode. Fc thermistor 4k, in range. Removed control cover and i got a heavy warm plastic smell. Spoke with tech line. Replace both UI and control. Customer paid for parts.sr; ordering 1 WPW10675033 (cntrl-elec) and 1 W11330971 (UI) and 1 looklook"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JZ2
Near Haymarket, Virginia 20169
Daniel J.
Job Details: 04/05/2023
informed customer that the handle was deemed comestic heated oven checked to make sure heat wasn't escaping
We serviced a
WHIRLPOOL DRYER
Model WED87HEDW1
Near Bowie, Maryland 20721
Andrew H.
Job Details: 04/05/2023
Customers complaint is of a loud squealing sound when in use. Inspected unit confirmed complaint. I removed front and tub. I found sound coming from idler arm. I replaced idler arm and tested unit. Unit is now working properly. Customer paid in full with check number 3519
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Upper Marlboro, Maryland 20772
Andrew H.
Job Details: 04/05/2023
Customer complaint is at the unit is not cooling. Inspected unit found freezer evaporator completely frosted over and frost built up on evaporator cover. I put you in a test mode I found all through Mrs check good except for freezer thermister. I removed the evaporator cover and began to clear ice. I checked evap thermistor and found it was not fully seated in the connector and sticking halfway out of the connector. I received connector and now it shows that it passed. I turn heater on and have 122 volt to the heater and heaters getting hot. After clearing ice and testing all functions unit is now working
We serviced a
KITCHENAID RANGE
Model KFEG500ESS6
Near Falls Church, Virginia 22044
Emmanuel R.
Job Details: 04/05/2023
"Cs unit is only preheating to 260degrees, confirmed complaint. I found the bake element is getting correct voltage but not heating. Tested for continuity and its reading open.Replaced bake element and tested unit to 350. Unit is now working properly."
We serviced a
KITCHENAID OVEN
Model KODE500ESS02
Near Chambersburg, Pennsylvania 17201
Andrew S.
Job Details: 04/05/2023
Per previous tech I was able to access and replace the console. I then tested the unit and found that ii is now functioning as intended. Job complete
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near Silver Spring, Maryland 20901
Brian F.
Job Details: 04/05/2023
"Cx states back right leveling foot fell out, inspected and confirmed. Hole that foot threads into was bent by installers. Bent hole back into place and reinstalled foot. Ran auto test, no errors. Unit is now working properly."
We serviced a
WHIRLPOOL WASHER
Model LTE5243DQB
Near Arlington, Virginia 22204
Emmanuel R.
Job Details: 04/05/2023
Cs unit is not getting cold water. Confirmed complaint. I found the hot water was connected to the cold water and viseversa. Switch over water line and fixed the issue. Collected $120.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Lancaster, Pennsylvania 17603
Drew B.
Job Details: 04/05/2023
replaced vlave tested no issues and checks good cx is PIF
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Kensington, Maryland 20895
Roberto I.
Job Details: 04/05/2023
"Cx complaint the unit is noisy and the clothes are wet at the end of the cycle.Ran test mode, found F0E5 error. Ran a test cycle, the unit didn't agitate properly. Inspected unit from the bottom, found leak from gearcase. Splutch, cap, shifter, shield and belt damaged. Quoted repair $900.75 with $250 labor for gearcase W11454734. belt W11239857, shield WPW10427633, splutch W10721967, capacitor W11395618 and shifter W10913953 replacement. **2 COUNTS**. Cx declined repair. Collected $120; ordering 1 W11454734 (gearcase) and 1 W11239857 (belt) and 1 WPW10427633 (shield) and 1 W10721967 (splutch) and 1 W11395618 (capacitor) and 1 W10913953 (shifter) and 1 2 counts"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Middletown, Delaware 19709
Taylor F.
Job Details: 04/05/2023
Replaced basket from previous diagnosis. Tested unit and its spinning much smoother. Job is complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Clayton, Delaware 19938
Taylor F.
Job Details: 04/05/2023
Cx complaint is unit leaking water out of the ice bin. Found an ice cube got stuck in the ice door and caused warm air to get in. Tested all functions of the ice door and ice maker and they are working as designed. Called WPTL to document findings. Job is complete.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Williamsburg, Virginia 23188
Justin W.
Job Details: 04/05/2023
cx complaint oil under unit and noisy operations. checked unit to find oil leaking from gearcase. ordering parts needed for repair.; ordering 1 W11550891 (agitator) and 1 W11393685 (gearcase) and 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 W11260238 (rotor) and 1 look (look)
We serviced a
KITCHENAID RANGE
Model KCGS956ESS02
Near Upper Marlboro, Maryland 20772
Andrew H.
Job Details: 04/05/2023
American plane is that the front right burner is not igniting. I found if I turned front right burner to the large burner setting it would ignite but once I went to center then it began to click. I checked through unit and then found that the center should not be turning off and going to simmer because the center is the center burner. Remove cooktop and found that the center burner had orifice pipes that cross each other in the front right burner had orifice pipes that did not cross each other. I looked and I found that these pipes on the front right burner should have been crossed. I removed those orifice pipes in Cross them then retighten them. I tested the unit in the unit is now working properly.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near Lancaster, Pennsylvania 17603
Cody H.
Job Details: 04/05/2023
"Was able to access unit and replace control. Tested unit, unit now works as designed, no further work needed"
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW3
Near Lancaster, Pennsylvania 17603
Drew B.
Job Details: 04/05/2023
cx complaint that unit is just beeping when buttons are selected cx is calling maytag for parts auth.. if they get it please send shop job for me to pre id needed parts. no work was done after instructed qoute prices
We serviced a
MAYTAG WASHER
Model MHW5630HC0
Near Fayetteville, Pennsylvania 17222
Andrew S.
Job Details: 04/05/2023
Cx complaint is that the unit is not starting. Upon arrival I found that the cx has had F6E1 error come up. I entered diag and found that no error codes have been stored. I then attmpted to start a diag test and the unit is not responding to touch inputs in some of the keys. I replaced the console and then attempted to enter again. I ran the key test and found that the keys are all now responsive. I attempted to run test 12 and the unit will not go into the test. Unit will need the control replaced as well. Please contact cx when the contract is approved.; saved ticket
We serviced a
KITCHENAID OVEN
Model KFGG504KPS1
Near Gettysburg, Pennsylvania 17325
Andrew S.
Job Details: 04/05/2023
Cx complaint is that the unit is not heating consistantly. Upon arrival I found that the unit is igniting within a couple sparks. I then ran the auto test and found that the unit has an F2E1 and F1E1 fault. I am ordering the control. I was able to set the return visit for Monday 4/10 AM preference.; ordering 1 W11088878 (Control)
We serviced a
WHIRLPOOL WASHER
Model WFC8090GX0
Near Waldorf, Maryland 20602
David J.
Job Details: 04/05/2023
Cx complaint unit will not start. Inspected unit and found error code f8e1. Unit would not fill with water. Checked water connection and have water coming though valve. Ordering part for return visit. Cx paid in full and will return when part arrives ; ordering 1 W11260769 (Valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Gettysburg, Pennsylvania 17325
Andrew S.
Job Details: 04/05/2023
Per previous diag I was able to access and replace the valve and fill tube. I then ran a harvest cycle and found that the unit is now filling as intended. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDP560HAMZ0
Near York, Pennsylvania 17402
Sal R.
Job Details: 04/05/2023
"CX complaint was that unit scratech by the screw/mounting bracket. I was able to adjust the right foot and am orderign 1 console control (W11612307). Part is temp out of stock. Once the part is avalible, please have someone form the office call to set a retun date.; ordering 1 W11612307 (console control (TOS))"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS01
Near Hallam, Pennsylvania 17406
Sal R.
Job Details: 04/05/2023
"CX complina is that the unit is loosing clloing ion the RC and FC. I found that the there is no frostpattern on ether evap and temps are in the high 30's in the fc and high 40's in the rc. Unit will need 1 sealed system repair. I am ordering 1 compressor , RC evap , drier filter , and suction tube. All parts and labor are covered under liminted warranty. Service charges are covered under the C/B form 3/22 . I spoke to MM and DB inregards to SS repair. I spoke to parts ordering have have set a retun date for Thursday 4/13. Return visit will need to be 3 call counted.; ordering 1 W10832994 (compressor 6 @ tribs) and 1 WPW10143759 (dryer filter 77 @ tribs) and 1 W11492867 (RC evap 12 @ tribs) and 1 WPW10626970 (suction tub 2 @ tribs) and 1 3callcount (3 call count)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRR56X18FW02
Near Lancaster, Pennsylvania 17603
Drew B.
Job Details: 04/05/2023
replaced compressor and filter pulled good vac and filled 4.8 oz and evap started frosting allow 24 hours.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Germantown, Maryland 20876
Justin S.
Job Details: 04/05/2023
no screws were ordered with the unit. had to drill out the bolts to get the screws to replace the slider clutch stator gearcase and rotor. ran the diagnostic and the unit gets a f6e3(communication) f7e7(motor) f7e4(basket) and a f7e3(basket). tach sensor is not reading when i spin the basket by hand. the basket spins freely by hand. does not calibrate. called tech support and spoke with a andy. file number. says replace the main control and drain pump; ordering 1 W11419171 (control) and 1 W11396717 (pump)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near East York, Pennsylvania 17402
Sal R.
Job Details: 04/05/2023
"I was able to access and replace the dual valve and fou d the same results. I ohmed out the dual valve and the inlet. I found both valves to have a resistanse reading in between 230 and 250 ohms. I accessed the RC evap and found the resavoir to be frozen. I defrosted the res and fou d water to dispense. I am ordering 4 gaskets (W11573592) for the RC evap fan scroll and will return with 1 res (W11204869). once the parts are avalible , please have soemone from the office call to set a retun date.; ordering 1 W11204869 (Water Reservoir 2@tribs) and 4 W11573592 (fan scroll gasket.)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Bowie, Maryland 20721
Andrew H.
Job Details: 04/05/2023
Customer complaint is that the unit is not cooling. Customer States you can hear a humming sound. I found unit plugged in and not cooling. I could hear the humming sound coming from the back of the unit. I found this sound is a start device trying to energize the compressor. And then clicking off. I found the compressor is pulling 10.9 ohms when trying to start the compressor. Compressor is extremely hot. Condenser fan is running. I did not find any signs of any leaks. I advise a customer that the unit will need the compressor replaced. I found that sealed system parts and labor are covered under entitlements. I explain this to the customer and that the service call for today is not covered. And that they will owe the $120 service call charge. Customer explained to me that the compressor should have been replaced over a year ago when the unit was still in warranty. Customer stated that he will be calling Whirlpool to dispute the service call charge. Customer did not pay for service call; ordering 1 WPW10466675 (Compressor) and 1 WPW10608485 (EVAP just in case)
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS8
Near Glenn Dale, Maryland 20769
Andrew H.
Job Details: 04/05/2023
Customer stated units been making ice and canceled appointment
We serviced a
ROPER DRYER
Model RED4516FW0
Near Bowie, Maryland 20716
Andrew H.
Job Details: 04/05/2023
"Customer complaint is that the unit stopped working after they did one load and the unit was very hot. Inspected unit found after pressing start button the unit would not tumble or respond. I found that tube is crimped in multiple areas but is only about 4 ft long. I removed vent from the wall and immediately noticed it was completely clogged with lynn. I remove that from unit and found the same exact thing. I documented lit in the vent. I cleared all lit with lint brush. And reformed then. I removed back panel and sound thermal fuse had opened again and was also missing a quarter inch screw from the thermal fuse where it mounts to the blower housing. I reinstalled new thermal fuse from Van stock and quarter inch screw. I reattached event and tested unit. Unit is now heating and has good air flow. I also went outside to make sure that vent door was opening properly and it is now after removing lint from vent door as well. I advise customer that they should replace vent here very soon just do to the crimps that were in it and to have a better airflow. Customer understands and unit is now working properly; ordering 1 WP3392519 (Thermal fuse) and 1 LookAHvs (Look AH vs), used 1 WP3392519 (Thermal fuse) from stock"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Odenton, Maryland 21113
Andrew H.
Job Details: 04/05/2023
The unit is leaving water in the softener tray. Customer states that she doesn't use software tray but after cycle she'll find water in it. I advise her that it'll still go through and fill water up through this area. Regardless if it's being used or not. I ran diagnostics found unit does not have any error codes. I ran diagnostics test that runs all cycles. And tested unit I found a small amount of water in the softener tray. I removed tray and made sure that siphoning caps were pressed down firmly. I found detergent one I could press down more. But it's okay it's on anything to worry about. I also made sure that what unit was level had to adjust front feet just a little bit. Unit is working properly
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Odenton, Maryland 21113
Andrew H.
Job Details: 04/05/2023
Arrive to replace gear case and basket. I inspected basket before starting repair. I found large dent in the side of basket. Advise customers that we will have to reorder basket it would rather to replace all parts at the same time. Reordering basket; ordering 1 W11178227 (Reordering basket)
We serviced a
WHIRLPOOL RANGE
Model WFG515S0JB2
Near Claymont, Delaware 19703
Frederick R.
Job Details: 04/05/2023
CX complaint is range clicking. Inspected/tested and found the unit is working properly and designed. Found no issues at all. CX was hearing ignitor clicking. Job is complete
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BW2
Near East York, Pennsylvania 17402
Sal R.
Job Details: 04/05/2023
CX complaint was that the oven door would not close all the way. I fpound that the right side hinge bushing was binding. I was able to access and replace the hinges and the gasket due to tear. Unit test good.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Lorton, Virginia 22079
Demonte S.
Job Details: 04/05/2023
Model / Serial numbers are completely different on the unit. Advised the cx that this unit is completely out of warranty. Have the cx a price quote. Cx stated they are not paying anything at all. ( Please see Sd Pictures.) Unit will need the Lid Latch = W11394572. Don't go without parts.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507ESS
Near Chantilly, Virginia 20151
Richard B.
Job Details: 04/05/2023
"CX complaint , Unit not cooling , Found cooling was switched off, Swicched unit on and unit is starting to cool. Job completed. RB"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Manassas, Virginia 20110
Richard B.
Job Details: 04/05/2023
"CX complaint. Washer not working , Prior diagnosis found unit needs cam and motor , . Installed motor and cam . elevated feet so unit doesn't bottom out and tested unit. Working as designed , Job completed, RB"
We serviced a
MAYTAG DRYER
Model MEDP576KW1
Near Ephrata, Pennsylvania 17522
Cody H.
Job Details: 04/05/2023
CX declined service due to being out of warranty and did not want to pay for service. CX thought unit had 10 year warranty.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Arlington, Virginia 22203
Emmanuel R.
Job Details: 04/05/2023
"Replaced compressor , vaccum and filled 48g r600. Tested unit. Unit is cooling and working as designed."
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Lancaster, Pennsylvania 17602
Drew B.
Job Details: 04/05/2023
"cx complaint that unit is cracked on the lip of thje lid stainless area. inside 30 day wrrnty cosemtic, will need W11404468 for repair call to reschd; ordering 1 W11404468 (lid)"
We serviced a
KITCHENAID OVEN
Model KDRS467VSS04
Near Alexandria, Virginia 22307
Leon
Job Details: 04/05/2023
"cx complaint was that unit leaks a small amount of gas and the front left and right burned took to long to start up confirmed issue couldnt replaced the manifold because the holding screws for the burner heads was stuck on the cook top, i was going to replaced each valve but some of the valves that came band new was bent cx said they just want a new manifold that wasn't bent cx also wanted a refund for the spark module; ordering 1 wpw10402611 (manifold (reorder))"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near La Plata, Maryland 20646
David J.
Job Details: 04/05/2023
CX complaint unit is not making ice. Inspected unit and found no water frozen fill tube. Found ice maker arm to not lock into place tried to force ice maker to harvest by jumping T and H ice maker would not respond. You didn't needs new ice maker for repair. Ordering ice maker for return visit CX paid in full. Will return when parts arrive. ; ordering 1 W10882923 (Ice maker)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Gordonsville, Virginia 22942
Eric F.
Job Details: 04/05/2023
Confirmed cx complaint unit agitator assembley damaged. Ordering agitator assembley.; ordering 1 WPW10074580 (agitator cap) and 1 WPW10072840 (o-ring) and 1 W10772621 (screw) and 1 WP3951744 (agitator)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Waynesboro, Virginia 22980
Kyle A.
Job Details: 04/05/2023
Cx complaint of unit not cooling. Did confirm unit compressor had a bad bearing causing compressor to blow the overload. Ordering compressor kit.; ordering 1 WPW10507886 (Compressor kit) and 1 134a (134a) and 2 W11506635 (Coupler)s and 1 2cnt (2cnt)
We serviced a
WHIRLPOOL OVEN
Model KOCE500ESS20
Near Edgewater, Maryland 21037
Eric W.
Job Details: 04/05/2023
went to install new glass and found it was wrong checked ms and found engering code was backward looked up new part and it is mor than twice the amount cx is calling wp to try and get consesssion; ordering 1 W11600222 (ss door)
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Leesburg, Virginia 20175
Ken M.
Job Details: 04/05/2023
"Actuator replaced and calibrated. Unit shifted to agitate, but when it shifted to spin, it failed to properly engage. Ordering control and splutch. Old part returned for quality analysis.; ordering 1 W10721967 (drive pulley) and 1 W11608058 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS00
Near Georgetown, South Carolina 29440
Jason T.
Job Details: 04/05/2023
"Cx complaint, no ice production, test 56 error code E5 timed ice production, ice box fan not running properly, verified vac at the control, heater circuit open, fill tube is frozen, removed the ice from the fill tube. Installed parts from van stock to complete the repair, ran factory diagnostics, verified ice maker fill-harvest, unit is working as designed.; ordering 1 W10846539 (evaporator fan blade JT VS) and 1 W11087201 (heater JT VS) and 1 W11579560 (ice maker JT VS) and 1 LOOK (LOOK), used 1 W10846539 (ICE BOX FAN), 1 W11087201 (HEATER), and 1 W11579560 (ice maker) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Chesapeake, Virginia 23321
Austin D.
Job Details: 04/05/2023
cx complaint the unit is not making ice. checked the unit and found that the water line was frozen. added sealant to the back of the unit where the water line goes through after unthawing the line. put unit back together and tested operation. ice maker now passing the test. unit is good to go
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Haymarket, Virginia 20169
Daniel J.
Job Details: 04/05/2023
replacecd gasket and upper rack diag rack no longer hitting gasket
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Baltimore, Maryland 21225
Dustin F.
Job Details: 04/05/2023
"CX complaint: won't fill with water.Inspected unit, confirmed CX complaint. Found Capacitor Ruptured, Splutch grooved by belt, Splutch stripped, and gearcase seal at gear leaking oil. unit needs new gearcase,splutch,belt,capacitor,shield,actuator,wash plate and wash plate screw.; ordering 1 W11449840 (Gearcase) and 1 W10721967 (clutch) and 1 WPW10006384 (belt) and 1 W11409708 (shield) and 1 W11395618 (capacitor) and 1 W11481722 (Actuator) and 1 W10902814 (wash plate) and 1 W10752187 (wash plate screw) and 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDW00
Near Leesburg, Virginia 20175
Ken M.
Job Details: 04/05/2023
Customer complaint is that the freezer light burned out the day after it was replaced. Confirmed that the freezer door switch is working properly. Socket is shorting and taking out the replacement bulbs. Ordering bulb and socket.; ordering 1 W11661565 (socket) and 1 W11518235 (bulb)
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Millsboro, Delaware 19966
Michael E.
Job Details: 04/05/2023
"CX complaint: strike broken. Inspected and verified complaint. I explained to CX that broken/missing parts are not covered. Replaced strike, tested unit and it is now working properly. CX paid for part, S&H and labor for the repair. Job is complete; ordering 1 W11457841 (strike Van Stock), used 1 W11457841 (strike Van Stock) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HBS00
Near Rockville, Maryland 20852
Roberto I.
Job Details: 04/05/2023
"CX complaint no cool.Found both compartment at room temp.Found also evap cover and frezer baskets removed from the unit.Fans running, compressor running and dragging 4.4A. Noticed of a block of ice around capillary and suction lines. Unit needs sealed system repair. Ordering compressor WPW10466675, UV drier WPW10143759 and evaporator WPW10608485. Parts and labor CBE. **SEALED SYSTEM TECH** and **3 COUNTS**. Collecterd $120 with check #; ordering 1 WPW10466675 (compressor) and 1 WPW10143759 (UV drier) and 1 WPW10608485 (evaporator) and 1 sealed system tech and 1 3 counts"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Ashland, Virginia 23005
Thomas B.
Job Details: 04/05/2023
Cx complaint unit is not working properly inspected unit removed and replaced the shifter tested for proper use still doing a rapid clicking from the shifter ordering the capacitor and control as needed; ordering 1 W11395618 (Capacitor) and 1 W11513246 (Control)
We serviced a
KITCHENAID OVEN
Model KFGD500ESS04
Near Ashburn, Virginia 20147
Ricky E.
Job Details: 04/05/2023
gas valve assy shipped damaged. the part is bent and a gap has formed at the fitting... reordering part...; ordering 1 WPW10546238 (valve-gas)
We serviced a
WHIRLPOOL DRYER
Model WED92HEFW0
Near Annapolis, Maryland 21401
Eric W.
Job Details: 04/05/2023
cx complaint of unit making noise nose is idler installed new idler and tested unit now quiet