We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near Fredericksburg, VA 22401
Tanner B.
Job Details: 12/02/2022
"Installed new heater, tested unit. Job complete"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HW2
Near Owings Mills, MD 21117
Justin S.
Job Details: 12/02/2022
cx says the unit has gotten louder recently and is no longer heating. found the unit is not heating. the unit is pulling 6aac when trying to heat. the cx does not wish to proceed with the repair
We serviced a
WHIRLPOOL WASHER
Model WFW7590FW0
Near Belvidere, NC 27919
Branden R.
Job Details: 12/02/2022
"cx complaint unit leaking and staying locked checked unit and found errors f3e1 f9e1 found drain pump intermittently coming on , also found bad front door seal ( bellow ) allowing unit to leak while running ordering new drain pump and seal for proper repair .; ordrng 1 W11106747 (Washer door Seal) and 1 WPW10605427 (drain pump)"
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near Williamsburg, VA 23188
Lucas R.
Job Details: 12/02/2022
"cx complaint no operation, checked unit, identified f5e1 unit lid lock code - verified 120vac to lock, mechanical failure within lid lock; ordrng 1 WPW10482836 (latch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Myrtle Beach, SC 29588
Jason T.
Job Details: 12/02/2022
"Cx complaint, no-cool installed parts to complete the repair, vacuumed and charged with 68 grams of R600A. Verified proper sor flow, cooling-freezing...working as designed.; ordrng 1 R600A (R600A JT VS) and 1 LOOK (LOOK) and 1 W11109499 (drier-tube JT VS), used 1 R600A (R600A), and 1 W11109499 (DRIER-TUBE) from stock"
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Norfolk, VA 23513
Carl A.
Job Details: 12/02/2022
cx cancelled at door
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Ocean View, DE 19970
Michael E.
Job Details: 12/02/2022
CX complaint: water in unit after cycle. Tested and verified complaint. I found the unit failed the air flow test with the electronic air flow tester. I informed CX of this and advised she contact builder to resolve. Unit is heating and tumbling properly. Unit is working properly. Job is complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT790SAYB
Near Crofton, MD 21114
Mitchell H.
Job Details: 12/02/2022
cx complaint units not coming on at times and start button wont work at times. found user interface was shorting out and had signs of corrosion on boards. replaced ui with pre id part and unit is now working good and as desinged. cx paid in full. job completed.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Pasadena, MD 21122
Alexander D.
Job Details: 12/02/2022
"cx complaint unit making grinding/rattling noise, water splashes on the lid and sometimes clothes dont seem like they got wet and some of the clothes are warm but not all of them. inspected unit and verified complaint. advised cx that splashing on the lid is normal because the water coming out of the faucet hits the basket close to the top. hoses arent reversed and have good water pressure coming all valves, noticed loud whistling noise from valve when hot was filling. cx played me video of sound and it sounds like slider or gearcase. tried replacing slider but there is alot of play in gearcase. leveled unit, ran calibration and autotest, can still hear noise. ordering gearcase, slider, clutch, control and valve. call cx to schedule return once we have eta on parts.; ordrng 1 W11449841 (gearcase) and 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 W11510463 (control) and 1 W11220230 (valve) and 1 LOOK (LOOK)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Annapolis, MD 21403
Andrew H.
Job Details: 12/02/2022
"Cx complaint unit is not cooling. Replaced 3 way valve, control board, evaporator, evap drain pan, evap cover, evap housing, drier, and compressor. Pulled unit to a 30 in vacuum, filled with 6 ounces of r134a. Unit is now working properly.; ordrng 1 W11435997 (Hosuing O/F)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Charles Town, WV 25414
Ricky E.
Job Details: 12/02/2022
"customer stated that the unit wasnt filling. verified issue and fnd loose cold connection at the valve. secured connection, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Fallston, MD 21047
Neil H.
Job Details: 12/02/2022
CX COMPLAINT THE HEATER WAS ONLY GETTING 5VAC FOUND CONTROL NOT SENDING PROPER VOLTAGE REPLACED AND THE HEATER NOW WORKING GOOD.
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near Fredericksburg, VA 22401
Tanner B.
Job Details: 12/02/2022
"Installed new heater, tested unit. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Baltimore, MD 21224
Justin S.
Job Details: 12/02/2022
cx said the unit didnt get cold enough since replacing the compressor. refrigerator temp is at 39f and freezer temp is at 10f. set temps are at 37f and 0f. the unit has been making ice. the low side pressure is -5psi and high side is 60psi.. replaced the evaporator and vacuummed down the system. filled to weight and checked for leaks. the unit is now cooling.
We serviced a
MAYTAG WASHER
Model MHW6630HC2
Near Broadlands, VA 20148
Ezra M.
Job Details: 12/02/2022
"Lo Flo error, unit storing f8e1 error. found both valves getting voltage and have water coming to them, unit will need both the hot and cold valves. unable to shut water supply valves off at wall. advised cust to have checked by plumber before repair.; ordrng 1 W11316255 (valve)"
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HB01
Near Harpers Ferry, WV 25425
Ricky E.
Job Details: 12/02/2022
"installed parts, unit cks ok..."
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Lincoln, DE 19960
Frederick R.
Job Details: 12/02/2022
cx complaint is WM bouncing. Inspected tested and found the leveling legs were not proper. Repositioned legs all the way and adjusted accordingly. Tested unit with four wet towels and ran entire drain and spin cycle and the unit was no longer off balance or banging. WM working properly. Job is complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Charlottesville, VA 22903
Eric F.
Job Details: 12/02/2022
"Installed pan, tested unit, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW3
Near Bowie, MD 20715
Shawn D.
Job Details: 12/02/2022
cx compalint unti makes nosie at the end of cycle. inspected unit then chcked for errors nd has f0e2 ran service cycle and when spinning still had water inside no draining fast enough. tried adjusting line it did help still draining slow. removed hose and cant get blockage free. ordering all drain lines with hook ups for return; ordrng 1 3363920A (adapter) and 1 285834 (break incase) and 1 285863 (drain hose) and 1 w10721967 (splutch incase) and 1 look (look)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE104KPS0
Near Charlottesville, VA 22901
Eric F.
Job Details: 12/02/2022
"Confirmed cx complaint unit intermittently leaking from left side of door. Cx states leaking is intermittent. Sometimes will work fine, sometimes will leak. Found evidence of left side of door not always seating properly upon closure, allowing water to build up around left side mounting tab that runs down outside of cabinet. Adjusted door, sealed mounting tab holes with clear foodgrade silicone. Job was in a limited cell area, calling techline on monday to document findings.; schdld next appmnt for 12/12 MON !"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Wilmington, DE 19805
Alexander W.
Job Details: 12/02/2022
Cx stated unit not drying clothes inspected tested and verified cx complaint found nothing wrong with dryer washer not spinning clothes out properly.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Lincoln, DE 19960
Frederick R.
Job Details: 12/02/2022
cx complaint is WM bouncing. Inspected tested and found the leveling legs were not proper. Repositioned legs all the way and adjusted accordingly. Tested unit with four wet towels and ran entire drain and spin cycle and the unit was no longer off balance or banging. WM working properly. Job is complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS
Near Vienna, VA 22181
Jason A.
Job Details: 12/02/2022
CX complaint DW not cleaning. Replaced control / console & wash motor assym. Test wash 3X outside cabinet. Start normal cycle. Good wash pressure. NO LEAKS > JJ
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Gaithersburg, MD 20878
Julian H.
Job Details: 12/02/2022
Cx complaint about unit making a sound from blower wheel found that outer door is hanging from lh side causing door not to open all the way deformed plastic on the bottom open front & found a blower cracked causing to go out of place seal not in position need parts; ordrng 1 W11166841 (outer door) and 1 WPW10612925 (nameplate) and 1 WP697772 (blower wheel) and 1 W11596046 (spill guard seal)
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Dillsburg, PA 17019
Fred G.
Job Details: 12/02/2022
cx complaint unit was making noise but no water was dispensing. inspected unit and entered into daig and found f8e1 error code. ran auto test and found water was not dispensing as designed. removed both hot and cold lines and dispensed them into basket and found water pressure from house was good. removed inlet valve and found settlement in valves. cx is running on well water. was able to replace the valve and test unit. unit now checks good. i did advise cx to get screens for there water lines.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Winchester, VA 22602
Ricky E.
Job Details: 12/02/2022
"customer stated that the unit made a vibrating sound.. verified issue and fnd toe kick loose.. secured part, unit cks ok.."
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Herndon, VA 20171
Christian C.
Job Details: 12/02/2022
CX complaint unit does not turn on. Inspected unit console turns on with the chime but no leds are lit. Power cycled unit and reseated connections. Issue still persists. Installed console. Tested unit. No errors. Leds are working and unit is heating. Unit is working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0EW0
Near Burtonsville, MD 20866
Israel R.
Job Details: 12/02/2022
Installed new swtich and tested unti is back to normal operations.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0EW0
Near Burtonsville, MD 20866
Israel R.
Job Details: 12/02/2022
Installed new swtich and tested unti is back to normal operations.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Myrtle Beach, SC
Jason T.
Job Details: 12/02/2022
"Tech called and spoke with tech line in reference to the unit, was advised the unit will disable the broil cycle when the door is left open to cook, this is a Safety design per tech line, spoke with Chris REF # 7735190455 to document. Also called and spoke with the cx to advise that the broil is working as designed when the door is closed, when left open the flame will shut off, cx agreed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Winchester, VA 22602
Ricky E.
Job Details: 12/02/2022
"customer stated that the unit made a vibrating sound.. verified issue and fnd toe kick loose.. secured part, unit cks ok.."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Baltimore, MD 21209
Justin S.
Job Details: 12/02/2022
cx says the unit has leaked 3 times on the right side of the unit. doesnt leak every time since they use it once a day. put the unit into diagnostics and no error codes. ran the test mode and the unit is filling good. when the unit started to drain i found the drain pipe in the cx wall is slow to drain and is overflowing causing the leak. showed the cx. the unit is good
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Owings Mills, MD 21117
Justin S.
Job Details: 12/02/2022
cx says the unit makes noise 5 minutes into the wash. in component activation the unit is agitating spinning draining and filling good. no error ocdes in memory. ran the calibration and i heard the loud grinding noise. removed the shieldf and found the gearcase has been leaking oil. the unit needs parts; ordrng 1 W11454372 (gearcase) and 1 W10721967 (clutch) and 1 W11481722 (actuator) and 1 W11611297 (belt)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Smyrna, DE 19977
Andrew W.
Job Details: 12/02/2022
"Cx complaint is unit doors not closing properly, and drawer in fridge not staying in correctly. inspected and verified complaint. the RC doors were closing the way they should, cx recently leveled the unit with a slight lean back and this allowed the doors to close on their own. the crisper drawer in the rc was just out of track. put drawer back in track and tested pulling it out and pushing it back in and it stays and operates as designed. unit is working as designed. job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS05
Near Woodbridge, VA 22192
Demonte S.
Job Details: 12/02/2022
Inspected the unit. Found that the cx is saying that the Refrigerator is leaking Water from the Dispenser out of the Ice Dispenser. Found that the cx isn't closing the Left Door all the way because they are opening the Left Door and trying to close it. When I arrived the Left Door was open / not sealed to the cabinet. I advised that the cx opens both doors and close the Left Door first. I also asked if the cx uses crushed Ice. Cx says all the time. I advised that they run cubed Ice after getting crushed Ice to knock out the ice pellets. Unit is working as Designed. ( This is the one and only use and Care call that the cx gets. Cx is also aware of this also.)
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Inwood, WV 25428
Ken M.
Job Details: 12/02/2022
"Customer complaint is that the unit is leaking. Unit tested and did not leak on the 1st diagnostic run. Reran the test cycle and unit still did not leak. Added two towels to the unit and ran a quick wash cycle. Found that when the unit drained, the standpipe nearly overflowed. Gearcase has a mettalic drag when in motion. Ordering gearcase and slider. Customer to have a plumber investigate the standpipe flow issue.; ordrng 1 W11449841 (gearcase) and 1 W10734521 (slider)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Round Hill, VA 20141
Ricky E.
Job Details: 12/02/2022
"installed parts, unit cks ok....; ordrng 1 look/look (look/look)"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Herndon, VA 20171
Christian C.
Job Details: 12/02/2022
CX complaint unit does not turn on. Inspected unit console turns on with the chime but no leds are lit. Power cycled unit and reseated connections. Issue still persists. Installed console. Tested unit. No errors. Leds are working and unit is heating. Unit is working as designed.
We serviced a
WHIRLPOOL HOOD
Model KVWB606DSS3
Near Glen Allen, VA 23059
Kyle A.
Job Details: 12/02/2022
Cx complaint of buttont not working. Did confirm and adjusted warped mount. Unit now operates as designed.; ordrng 1 WPW10716813 (Control)
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Virginia Beach, VA 23453
Anthony D.
Job Details: 12/02/2022
replaced all parts calibrated tested unit is working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Shippensburg, PA 17257
Andrew S.
Job Details: 12/02/2022
Cx complaint is that the unit is not spinning. Upon arrival I found an F7E1 and an F2E1. I then ran the diag cycle and found that the unit is humming during agitate and spin but not moving. I looked under the unit and found that the capacitor had failed and was leaking. I was able to removed and replace the capacitor. I then tested the unit and found that it is now functioning as intended. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Millsboro, DE 19966
Michael E.
Job Details: 12/02/2022
Replaced IM as per previous diagnosis. Tested unit and it is now working proiperly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Herndon, VA 20171
Christian C.
Job Details: 12/02/2022
Installed control. Set temps to recomended.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS00
Near Ellicott City, MD 21042
Robert L.
Job Details: 12/02/2022
"cx defrosted 48 hours, still couldnt get door open, steamed for about 30 minutes still wouldnt budge, used pry bar and was able to get open, massive ice caused from clogged evap drain, cleared all ice and creplaced drain tube,, bottom right FC door plug pulled out of liner, was able to get back in but loose, ordering Fc door stainless , cx aware of time frame, to inspect and no haul away; ordrng 1 LW10341279 (dor-fip ss)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Woodbridge, VA 22192
Demonte S.
Job Details: 12/02/2022
Inspected the unit. Found that the cx is saying it's hard to pull the Upper Rack out. Checked the Upper Rack. Found that the Right Rear Wheel is not in the Track. Fixed the Wheels. Tested the unit. Unit is working as Designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Shippensburg, PA 17257
Andrew S.
Job Details: 12/02/2022
Cx complaint is that the unit is not spinning. Upon arrival I found an F7E1 and an F2E1. I then ran the diag cycle and found that the unit is humming during agitate and spin but not moving. I looked under the unit and found that the capacitor had failed and was leaking. I was able to removed and replace the capacitor. I then tested the unit and found that it is now functioning as intended. Job complete
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Edgewood, MD 21040
Neil H.
Job Details: 12/02/2022
CX COMPLAINT UNIT NOT STARTING OR LOCKING FOUND THE HARNESS WIRE TO THE PUMP GOT SNAGGED SO I ADJUSTED HARNESS POSITION AND REPAIRED WIRE AND UNIT RECALB AND TESTED GOOD.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near Winchester, VA 22602
Ricky E.
Job Details: 12/02/2022
tech line chris.. SR#7735189810.. per tech line the units inverter seems to be shorting and blowing the gfi... need part; ordrng 1 w11320585 (inverter)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Bunker Hill, WV 25413
Ken M.
Job Details: 12/02/2022
Ice maker and valve replaced. Unit leveled. Unit tested and is working properly. Old parts left with customer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Fallston, MD 21047
Neil H.
Job Details: 12/02/2022
CX COMPLAINT THE HEATER WAS ONLY GETTING 5VAC FOUND CONTROL NOT SENDING PROPER VOLTAGE REPLACED AND THE HEATER NOW WORKING GOOD.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Fallston, MD 21047
Neil H.
Job Details: 12/02/2022
CX COMPLAINT THE HEATER WAS ONLY GETTING 5VAC FOUND CONTROL NOT SENDING PROPER VOLTAGE REPLACED AND THE HEATER NOW WORKING GOOD.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Chesapeake, VA 23320
Austin D.
Job Details: 12/02/2022
cx complaint the unit is leaking at the bottom. checked the unit and found that the ice maker warter line was leaking at the conection at the bottom. reseated the water line and tested. unit is no longer leaking.
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near Crozier, VA 23039
Kyle A.
Job Details: 12/02/2022
Cx complaint of off balance loads. Did confirm and changed suspension and unit is now as designed.
We serviced a
WHIRLPOOL FREEZER
Model WRS315SDHZ04
Near Sterling, VA 20164
Richard B.
Job Details: 12/02/2022
"CX complant. Light out in freezer and crisper drawer broken. Prior diagnosis found freezer LED out and drawer broken. Installed new led in freezer and crisper drawer. Both working as designed, Confermed when door is closed light goes out. Job completed, RB"
We serviced a
WHIRLPOOL FREEZER
Model WRS315SDHZ04
Near Sterling, VA 20164
Richard B.
Job Details: 12/02/2022
"CX complant. Light out in freezer and crisper drawer broken. Prior diagnosis found freezer LED out and drawer broken. Installed new led in freezer and crisper drawer. Both working as designed, Confermed when door is closed light goes out. Job completed, RB"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near York, PA 17408
Bernard M.
Job Details: 12/02/2022
"Replaced lid latch,capacitor and control, ran auto test and unit completed test without issues or noise. Unit runs as designed"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near York, PA 17408
Bernard M.
Job Details: 12/02/2022
"Replaced lid latch,capacitor and control, ran auto test and unit completed test without issues or noise. Unit runs as designed"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS22ECWH00
Near Chevy Chase, MD 20815
Samuel R.
Job Details: 12/02/2022
cx complaint unit doesw not dispense water.inspected unit and could confirm cx complaint.unit will also need door gaskets as they are moldy and torn.cx advised they wiull need to find water shut off as husband is not home.will do full repair on return visit.advised cx will need water shut off.cx owes labor W10443315 3 tribles W10830287 1 tribles; ordrng 2 W10830287 (gasket)s and 1 W10443315 (freezer door gasket)
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Virginia Beach, VA 23464
Zachery R.
Job Details: 12/02/2022
"replaced gearcase, washplate, motor, and clutch, calibrated and tested, unit working as designed. left old parts with cx."
We serviced a
WHIRLPOOL FREEZER
Model WSZ57L18DM00
Near Sykesville, MD 21784
Marc M.
Job Details: 12/02/2022
"cx complaint control not operating correctly still. cx states unit will still make beeping noise at seemingly random times after control replacement. at first went to enter diag,at which point found that the control was not seated in the housing which was causing the 'temp setting' button to be permanantly depressed, so when the cx would close the door the switch would active service diagnostic cycle. correctly installed existing control and tested unit. unit now checks good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Lititz, PA 17543
Justin L.
Job Details: 12/02/2022
As per previous visit was able to access unit and replace icemaker. Ran test 57 to harvest and 45 to fill. Unit now operates as designed no further work needed
We serviced a
WHIRLPOOL WASHER
Model MHWE201YW00
Near Washington, DC 20003
Emmanuel R.
Job Details: 12/02/2022
"Cs unit is leaking , confirmed complaint. I found the hose that connects to the cold water valve is dripping water consistantly. Test unit itsself and the unit is not leaking, Advised customer he will need to replace the water hoses with a new on."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near La Plata, MD 20646
Robert A.
Job Details: 12/02/2022
Cx was not home. She spoke with me through the door bell and asked to reschedule the appt. I put a TY card on her door at her request. I did not install the ordered parts.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC604FSS00
Near Arlington, VA 22207
David J.
Job Details: 12/02/2022
"CX complaint water will sporadically work here and there. After last text visit, he had found this unit needed a pressure regulator for the waterline. Arrived to the job and inspected unit and found that this unit has a steel braided line which is not compatible with the pressure regulator. Found that when disconnecting the water filter theres a lot of pressure behind it and reinstalling it. You have to muscle it on because of the pressure. Ordering pecks line to properly secure pressure regulator. That way that this issue is no longer present. Will return when parts come in.; ordrng 1 W10267701RP (Pex line) and 1 Look (Look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Upper Marlboro, MD 20774
Shawn D.
Job Details: 12/02/2022
arrived informed cx on pricing and she has extended warrenty she said she made appointment online and she said it showed her warrenty when filling out form. told cx to call whirlpool to send correct ticket over
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near Crozier, VA 23039
Kyle A.
Job Details: 12/02/2022
Cx complaint of off balance loads. Did confirm and changed suspension and unit is now as designed.
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Woodbridge, VA 22193
Demonte S.
Job Details: 12/02/2022
Installed Control Board. Tested the unit. Unit is working as Designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Upper Marlboro, MD 20772
Robert A.
Job Details: 12/02/2022
"Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. I found the IM was in the off position. I turned on the IM and ran a harvest cycle, it completed the water did not enter the unit. I found the fill tube clogged with ice. I removed the ice and tested the unit for the cx. The unit is now working as designed. Cx wants to replace the 2 drawers, I provided a quote for the parts.; ordrng 1 W11162443 (drawer 88.69) and 1 W11162446 (drawer 76.59)"
We serviced a
KITCHENAID OVEN
Model KOCE507ESS11
Near Severna Park, MD 21146
Andrew H.
Job Details: 12/02/2022
"Cx complaint wave covers are becoming extremely hot after use and show signs of discoloration. Advised cx issues are caused by buildup of food debris on covers. Ordering 2 new replacement covers (W10915651), scheduled return job for Wednesday 12/14/22; ordrng 2 W10915651 (Waveguide Cover)s"
We serviced a
WHIRLPOOL ICE MAKER
Model WRX735SDHZ
Near Petersburg, VA 23803
Chris B.
Job Details: 12/02/2022
cx denied service stated unit is now making ice
We serviced a
KITCHENAID DISHWASHER
Model KDTE204DSS0
Near McLean, VA 22101
Jason A.
Job Details: 12/02/2022
CX complaint DW leaks. Found elbow at fill tube loose. Water drip as soon as I bumped. See SDpics. Tightened elbow & ran test wash 2X Racks are separating S22916 covered > JJ; ordrng 1 W11259785 (track L S22916) and 1 W11259786 (track R S22916)
We serviced a
WHIRLPOOL RANGE
Model KSEG700ESS6
Near Myrtle Beach, SC 29579
Jason T.
Job Details: 12/02/2022
"Installed parts to complete the repair, verified all unit functions for proper operation...working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Manakin-Sabot, VA 23103
Kyle A.
Job Details: 12/02/2022
Cx complaint of led being out. Did confirm and replaced freezer led and unit is now as designed.
We serviced a
JENNAIR REFRIGERATOR
Model JBRFR36IGX00
Near Annapolis, MD 21403
Andrew H.
Job Details: 12/02/2022
Cx complaint is the unit is damaged at the top right corner of the frame area and across the top the the left corner. the top frame is not a replaceable part and there are no parts that can be replaced to repair this unit. i was advised that im am documenting issue for exchange.
We serviced a
KITCHENAID HOOD
Model KXW9736YSS0
Near Charlottesville, VA 22901
Eric F.
Job Details: 12/02/2022
"Confirmed cx complaint unit control housing falling out of assembley. Found screw mounting bracket broken on control housing. Quoted cx for housing, cx paid in full. Ordering control housing.; ordrng 1 W11387938 (control housing)"
We serviced a
WHIRLPOOL DRYER
Model MED5500FW2
Near Ashburn, VA 20147
Ezra M.
Job Details: 12/02/2022
"installed belt and pulley, tested, sounds normal"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE104KPS0
Near Charlottesville, VA 22901
Eric F.
Job Details: 12/02/2022
"Confirmed cx complaint unit intermittently leaking from left side of door. Cx states leaking is intermittent. Sometimes will work fine, sometimes will leak. Found evidence of left side of door not always seating properly upon closure, allowing water to build up around left side mounting tab that runs down outside of cabinet. Adjusted door, sealed mounting tab holes with clear foodgrade silicone. Job was in a limited cell area, calling techline on monday to document findings.; schdld next appmnt for 12/12 MON !"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWHZ
Near Newark, DE 19711
Alexander W.
Job Details: 12/02/2022
Cx stated light will not come on inspected tested and verified cx complaint found door switch in FC not actuating replaced from pre-id parts tested unit unit is now operating as designed job is complete.
We serviced a
KITCHENAID OVEN
Model KOCE500ESS05
Near Laurel, MD 20723
Eric W.
Job Details: 12/02/2022
installd new harness and tested unit unit is now heating propery
We serviced a
WHIRLPOOL WASHER
Model RTW4516FW2
Near Lancaster, PA 17601
Justin L.
Job Details: 12/02/2022
"CX complains unit was not activating cycles. During testing cold water had no flow from the valve, when removing the cold water inlet hose from valve silica gel was discovered clogging the valve. Was able to clean clogged valve and hose. Unit now checks good. No further work needed. Collected $120 for service call."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Newark, DE 19711
Alexander W.
Job Details: 12/02/2022
"Installed parts per previous diag tested unit, no leak told cx to keep tested and if unit leaks to call us back unit is working as designed job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Spotsylvania Courthouse, VA 22551
Carl R.
Job Details: 12/02/2022
"Cx complaint is, No Cool Refrigerator - SP W11634348 - Special Project S71162 - Kit Per SP W11634348 - Not Cooling. Pulled unit from wall and compressor is hot to the touch. No fans blowing or no cooling. SR#7735188179. Evap fan is working properly. Sealed system needed.; ordrng 1 W11370574 (Compressor) and 1 W11504419 (Suction tube) and 1 W11504420 (Coupler) and 1 W11504418 (Lock ring compressor to condenser) and 1 W11506623 (Coupler) and 1 W11490399 (Drier) and 1 W11504448 (Coupler) and 1 W11506635 (Access valve)"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near Annandale, VA 22003
Lloyd B.
Job Details: 12/02/2022
Cx complained the rf burner would only stay on high. Inspected the unit and found a bad switch. Also there are burn marks on the element. Unit needs switch and element.; ordrng 1 WP3149400 (switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Newark, DE 19713
Alexander W.
Job Details: 12/02/2022
Cx complaint of sizzling sound handles looses and doors not aligned. Inspected tested and verified cx complaint tightened handles and leveled fridge explained how the frost hitting defrost heater will make a sizzling sound and its operating normally. Unit is working as designed job is complete.
We serviced a
WHIRLPOOL FREEZER
Model WSZ57L18DM00
Near Sykesville, MD 21784
Marc M.
Job Details: 12/02/2022
"cx complaint control not operating correctly still. cx states unit will still make beeping noise at seemingly random times after control replacement. at first went to enter diag,at which point found that the control was not seated in the housing which was causing the 'temp setting' button to be permanantly depressed, so when the cx would close the door the switch would active service diagnostic cycle. correctly installed existing control and tested unit. unit now checks good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Herndon, VA 20171
Christian C.
Job Details: 12/02/2022
Installed adjuster kit. Tested rack. No issues. Had cx test as well.
We serviced a
KITCHENAID FREEZER
Model KRSC503ESS00
Near Haymarket, VA 20169
Daniel J.
Job Details: 12/02/2022
complaint weak cooling in freezer removed evap cpver pne bar and linelet line frosted other coils no frost pattern waited with evap cover back on and door closed checked again after ten mins no change ordering fresh food evap aand compressor uv drier informed customer 600 for labor on return customer believes they might be within the 5 year window will contact kitchenaid; ordrng 1 W10779331 (compressor) and 1 WPW10239732 (fresh foodds evap) and 1 WPW10143759 (uv drier) and 1 w11506635 (process stub)
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Alexandria, VA 22314
Lloyd B.
Job Details: 12/02/2022
Cx complained the unit did not dry on sensor dry. Installed new control and cx will use and keep an eye out. Job complete
We serviced a
KITCHENAID OVEN
Model KERS306BSS0
Near Milford Mill, MD 21244
Justin S.
Job Details: 12/02/2022
cx says the burners are working but the display doesnt. found 120/240/120vac to the terminal block without any damaged wires. the control is getting 120vac. when power was reset the display came back. the unit is now preheating with bake. the unit is now good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Rockville, MD 20850
Julian H.
Job Details: 12/02/2022
CX complaint about freezing temps on RC inspected temps & found FC -5 RC 27 checked resistance on thermistor 7500oh issue with control board & thermistor replaced parts from preid MUST ALLOWED 48 HRS FOR UNIT TO RECALIBRATE
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Newark, DE 19713
Alexander W.
Job Details: 12/02/2022
Installed lid latch per previous diag and tested unit unit is now operating as designed job is complete.
We serviced a
WHIRLPOOL DRYER
Model MED7230HW2
Near Williamsburg, VA 23188
Lucas R.
Job Details: 12/02/2022
"cx complaint noise when operating, checked unit found bowed cabinet causing drum to hit cabinet while spinning, straighten cabinet, tested, working as designed"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Mineral, VA 23117
Tanner B.
Job Details: 12/02/2022
"latch assebly clip/ bezel clip failed, found lid lock hanging under lid. installed new latch and strike .. need to mail bezel to cx; ordrng 1 W11545554 (bezel) and 1 look (look)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near Leesburg, VA 20175
Ezra M.
Job Details: 12/02/2022
replaced dispenser
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Virginia Beach, VA 23464
Zachery R.
Job Details: 12/02/2022
"replaced thermistors, verified unit is forming frost pattern, advised cx to monitor unit."
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW08
Near York, PA 17408
Bernard M.
Job Details: 12/02/2022
Cx complaint unit makes noise while running. When arrived heard unit making loud metal vibrating noise. Accessed the compressor and found process stub vibrating against the cover. Placed mastic over pinched stub and placed cover back on and the unit no longer makes noise. Unit checks good
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hopewell, VA 23860
Chris B.
Job Details: 12/02/2022
cx comp unit will not work insp unit found f5e4 lid not opened between cycles found unit buzzing when in agite and when in spin unit will hum and buuz unit will need cap W11395618; ordrng 1 W11395618 (cap)
We serviced a
KITCHENAID RANGE
Model KSEG700ESS2
Near McLean, VA 22101
Jason A.
Job Details: 12/02/2022
CX complaint OVEN doesnt maintain temps. Measure sensor resistance &test mode shows temp is 84F & unit has not been used since last night. Display sections are not working. See SDpics. CX on vacation Jan2 to March5 > JJ; ordrng 1 W11105615 (Display) and 1 LOOK (LOOK) and 1 CXonvacationJan2toMarch5 (CX on vacation Jan2 to March5)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Manakin-Sabot, VA 23103
Kyle A.
Job Details: 12/02/2022
Cx complaint of led being out. Did confirm and replaced freezer led and unit is now as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Ocean View, DE 19970
Michael E.
Job Details: 12/02/2022
CX complain t: not filling properly. Tested and verified complaint. I found the unit is barely filling on auto sense. Ordering control and pressure switch hose. Scheduled return visit for 12/9 PM; ordrng 1 W10846364 (hose) and 1 W11498190 (control)