We serviced a
WHIRLPOOL REFRIGERATOR
Model GB9FHDXWS06
Near Washington, DC 20010
Samuel R.
Job Details: 04/12/2023
cx comaplaint unit is leaking.inspected unit and could confirm cx complaint.found drain tube to be badly clogged.tried cleaing it best as i could and doesn't drain properly.unit will need a new drain tube cx pif W10619951 33 tribles; ordering 1 W10619951 (drain tube)
We serviced a
WHIRLPOOL RANGE
Model WEG515S0FS0
Near Columbia, MD 21044
Robert L.
Job Details: 04/12/2023
"installed gas valve/regulator, cx to have plumber reconnect gas, found caps and burner heads defective, ordering 4 heads and caps........please direct ship to cx no return needed................ called safety got autho w16okt1wpl1; ordering 2 W11211506 (burner head RF and LF)s and 1 W10732319 (burnr-head LR) and 1 W10732320 (burnr-head RR) and 1 W11173535 (cap-burner) and 1 look (look)"
We serviced a
KITCHENAID RANGE
Model KFEG500ESS6
Near Alexandria, VA 22309
Emmanuel R.
Job Details: 04/12/2023
"Replaced cooktop, tested unit. Unit is now working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Fairfax, VA 22030
Richard B.
Job Details: 04/12/2023
"CX complaint. Dishwasher doesn't work , Inspected unit and found console is cracked on right side possibally allowing water to enter the Console assembly and short out the UI . Ordering UI , Console and control , Will use sump on return if needed, RB; ordering 1 W11116422 (console) and 1 W11402115 (ui) and 1 W11306302 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMYM00
Near Washington, DC 20024
David J.
Job Details: 04/12/2023
CX complaints fan and freezer making loud noise. Arrived and verified complaint removed back wall of freezer and found ice everywhere including on evaporator fan. Cleared ice with steam inspected harness and found everything plugged up correctly. Remove thermistor and found it reading .68K ohms. Thermistor is bad and needs to be replaced. Ordering thermistor kit as service pointer states. Cx paid in full and will install on scheduled return date. Unit is working and not making noise for now. ; ordering 1 W10902214 (Thermistor kit)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Chesapeake, VA 23322
Zachery R.
Job Details: 04/12/2023
"cx complaint unit squealing during spin cycle. checked unit, no fualts stored. come to find oil leaking from bearings onto clutch, also small amount of oil on capacitor, sanded clutch so belt would squeel, unit still has slight squeel. ordering all parts needed to complete repair.; ordering 1 W11449840 (gearcase) and 1 W11283592 (motor-drve) and 1 W10721967 (clutch) and 1 W11395618 (cap) and 1 W11396716 (suspension)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Eldersburg, MD 21784
Justin S.
Job Details: 04/12/2023
replaced the gasket seal vent and dispenser and ran the automatic test and the unitis filling washing and draining good. found no leaks after. the unit is now good
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Dunkirk, MD 20754
Shane B.
Job Details: 04/12/2023
"cx complaint is a clacking noise during the cycle. cx said it makes the noise conatnly and doesn't clean the clothes. i found no saved codes. ran service cycle. unit completed cycle with no issues. cx loaded unit. shes washing cotton, jeans and long sleeve shirts at the same time. i told her loads need to be sorted. she said 'thats bullshit, i paid to much for this machine to sort laundry'. ran the load anyway. unit started agitating and is making a clicking/clacking noise when agitator turns. i can not remove the rotor to inspect due to it being to tight it is stripping trying to remove it. called techline to document and let them hear the noise on speaker phone. they advised replacing the clutch. ordering all needed parts . scheudle when available.; ordering 1 W11449841 (gearcase) and 1 W11195971 (stator) and 1 W11260238 (rotor) and 8 W11027980 (screw)s and 1 W10752189 (screw) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDB09
Near Gaithersburg, MD 20886
Julian H.
Job Details: 04/12/2023
CX complaint about after delivery & doors reversed bottom seal not closing inspected & found RC door not sealing all the way on lh side molded back to position with heat gun & working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Silver Spring, MD 20905
Brian F.
Job Details: 04/12/2023
"Cx states unit not cooling, inspected and confirmed. Found evap completely frozen over, cleared evap, found brown heater wire de-pinned, repinned connector. Ordering heater w/ harness, currently on backorder.; ordering 1 W11650660 (Heater w/ harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES00
Near Falls Church, VA 22043
Lloyd B.
Job Details: 04/12/2023
"Cx complained of a no cool. Explained to the cx the OOW pricing and there was a discussion about billing and how previous visits, there was no charge and how we billed. i explained we do no bill, the maintaince man then left me alone in an empty apt for 10 min so I left"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Jarrettsville, MD 21084
Neil H.
Job Details: 04/12/2023
REPLACED SLIDER AND GEARCASE UNIT RECALB AND TESTED GOOD.
We serviced a
JENNAIR OVEN
Model JJW3430WP02
Near Baltimore, MD 21230
Dustin F.
Job Details: 04/12/2023
"Replaced control per previous tech and tested unit, Unit now operating as intended.; ordering 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB09
Near Sykesville, MD 21784
Justin S.
Job Details: 04/12/2023
when pierced the unit still had refrigerant in the system. contaminated oil when i was evacuating the system. cut open the filter and took pics. swept the system multiple times with nitrogen. replaced the compressor and the evaporator and vacuumed down the system. filled to weight and checked for leaks. the unit is beginning to cool down. the unit is good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Gaithersburg, MD 20877
Julian H.
Job Details: 04/12/2023
"CX complaint about light not working as well controls found an issue with door switch replaced with VS when I did that lights came back on led just blinking replaced with preid & working properly; ordering 1 W11384469 (SWITCH FOR RESTOCK JH VS), used 1 W11384469 (SWITCH-1 FOR RESTOCK JH VS) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Nottingham, MD 21236
Alexander D.
Job Details: 04/12/2023
"cx complaint unit not washing. inspected unit and verified complaint. f4e3 and f7e1 errors stored. unit is heating but wash motor not running. replaced sump asm. tested unit, no leaks. unit is now working properly"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Westminster, MD 21157
Brian R.
Job Details: 04/12/2023
cx complaint is when unit is plugged in and started it trips breaker right away. had proper power at wall as well as unit to all terms and tested when called MM to go over. checked heater as well as took out and started and had same issdue. checked wires and all fuses and back. breaker good as well as everything is new for rebuild. he said he thought he herd something when turning timer on for first time then unit always triped breaker. will order motor as well but believe issue is in timer. will order parts. as soon as parts are in office will schedule.; ordering 1 WPW10436303 (Timer) and 1 279827 (Motor)
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Nottingham, MD 21236
Alexander D.
Job Details: 04/12/2023
"cx complaint unit not spinning clothes out. inspected unit and verified complaint. ran diagnostics and have f0e0, f2e1, f0e7 errors stored. ran autotest and can hear bearings are loud in agitate and spin. suspension tests good. checked under unit and found grooves from belt in pulley and it looks like gearcase is starting to leak water. ordering gearcase, splutch, belt. also ordering control for f0e0 error being stored. all parts in stock @tribles. called office and scheduled 2ct return visit for 4/19; ordering 1 W11449840 (gearcase) and 1 W10721967 (splutch) and 1 W11239857 (belt) and 1 W11543994 (control) and 1 LOOK (LOOK)"
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFZ07
Near Nottingham, MD 21236
Alexander D.
Job Details: 04/12/2023
"cx complaint unit still making a groaning noise in fz and fz light is out. inspected unit and verified complaint. cx showed me video of noise and it got louder when fz door opened. sounds like refrigerant passing thru cap tube into evap. while i was taking evap cover off i was hearing a rattling noise that sounded like evap fan hitting something but once i got cover off and touched the cap tube, the noise stopped. added more sound insulation to cap tube, also adjusted drier so its at 45* angle. advised cx they may still hear noise but it shouldnt be as loud. for light, door switches are good, just bulb burned out. hard to tell which bulb is for fz in IPL. ordering both bulbs to make sure we get correct one. call cx to schedule return visit once we have eta on part.; ordering 1 W11518235 (fz bulb) and 1 W11216993 (bulb)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near New Cumberland, PA 17070
Bernard M.
Job Details: 04/12/2023
"Cx complaint the lid wouldn't latch. Inspected and found the bezel didn't have the latch locked into place. When the strike came down, the latch wouldn't recognize because it wasn't attached to lid. Lifted top panel and locked latch to bezel, ran auto test and lid locked. Test completed without further issues. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW03
Near Rosedale, MD 21237
Alexander D.
Job Details: 04/12/2023
"cx complaint unit will stop cooling and won't turn back on. inspected unit and verified complaint. moved knob and compressor started running. also heard overload click. replaced thermostat, defrost control and start device. tested unit. unit is now working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrs321sdhz05
Near Baltimore, MD 21239
Shane M.
Job Details: 04/12/2023
"cx complaint the unit isn't making ice. can confirmed. tried to test ice maker but no action. removed ice maker, 120v. ordering ice maker.; ordering 1 w11284458 (ice maker)"
We serviced a
WHIRLPOOL DRYER
Model WET4024HW0
Near McLean, VA 22102
Christian C.
Job Details: 04/12/2023
Installed control. Tested unit no abnormal noise during spin.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Middle River, MD 21220
Alexander D.
Job Details: 04/12/2023
"cx complaint display went out during a wind storm and wouldnt operate after some time, unit came back on and started working again. cx said the outlet was still working fine when unit went out. inspected unit and it is working fine at this time. replaced control and display board and advised cx if it happens again then power supply may be the issue. cx understands. tested unit, unit is now working properly"
We serviced a
ADMIRAL VAN
Model 7CZ0245
Near Crofton, MD 21114
Julian H.
Job Details: 04/12/2023
oil changed at 19520 Walter johnson rd Germantown Md 20874
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Washington, DC 20024
David J.
Job Details: 04/12/2023
Cx complaint unit start button does not work. Verified complaint. Previous tech stated unit needed new ui control. Arrived today and cut power. Removed front of door and replaced ui control. Powered unit back on and tested. Unit is now working as intended. Job complete
We serviced a
WHIRLPOOL FREEZER
Model WRF535SWHZ07
Near Norfolk, VA 23502
Austin D.
Job Details: 04/12/2023
"cx complaint the unit is not dispensing light and that ice cream is soft. checked the unit and found that the freezer temp was at 2 degrees and the fridge was at 40. temps were good to go. found that the freezer LED was not on. found frozen door switch. replaced the switch and now the light is on and working. sealed the cabinet and verified the seal of the freezer and fridge are good to go. found no other issues with the unit. unit is running as designed.; ordering 1 w11396033 (fc switch ar vs), used 1 w11396033 (fc switch ar vs) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Stafford, VA 22556
Robert W.
Job Details: 04/12/2023
CX Complaint is the unit isn't washing well. Inspected unit and found error for motor and software issue on control but also found the middle spray arm seperating nt wating to stay in place. Ordering sump and spray arm; ordering 1 WPW10498900 (Spary arm)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKB0
Near Woodbridge, VA 22193
Richard B.
Job Details: 04/12/2023
"CX complaint, Spray arm fell off , melted , cxonfermed issue , Lower spray arm melted on element . Installed new element and spray arm , Cycled power , Called techlne reported findings , Dishwasher working as designed, Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Richmond, VA 23223
Chris B.
Job Details: 04/12/2023
cx comp unit will n ot make ice insp unit conf cx comp found fc temp at 0 and fc at 37 found when hit test button on im im not moving replaced im tested unit working as desighned collcetde 120 sc 110 labor 152.16 part 15 shipping 9.13 tax total collcetd 406.29 cc cx paid in full
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC48QVS06
Near Midlothian, VA 23113
John P.
Job Details: 04/12/2023
Installed EVAP vacuumed charged tested working as designed
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Glen Allen, VA 23060
Joseph D.
Job Details: 04/12/2023
Replaced failed control board not sending power to heater. Unit now cooling as designed
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Lexington, VA 24450
Kyle A.
Job Details: 04/12/2023
Installed part and unit is now as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Glen Allen, VA 23059
Joseph D.
Job Details: 04/12/2023
Replaced faulty filter head unit dispensing properly. Unit with shelves not wide enough to contact rails on both sides of ff compartment. Part number has updated. Ordering two shelves to replaced faulty shelving that does not engage clipbon both right and left sides at once.; ordering 2 W11284443 (Shelf)s
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Farmville, VA 23901
Kyle A.
Job Details: 04/12/2023
Cx complaint of unit not spinning. Did confirm lf error due to cold valve reading open. Ordering valve.; ordering 1 W11595805 (Valve)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT780SAEM1
Near Bethesda, MD 20817
Julian H.
Job Details: 04/12/2023
"CX complaint about unit not washing well inspected & found no errors found that spray arms jets were block with food particles filters are not clean also stop for top rack is falling causing top rack adjusters to be missaligned and not connecting to arm on the back for properly dissolve soap also disp door is jammed causing detergent issues aligned top rack replaced stop to hold it in position cleaned filters recommend to use rinse agent unit is working properly now; ordering 1 WPW10508950 (stop FOR RESTOCK JH VS) and 1 W10888684 (cover FOR RESTOCK JH VS), used 1 WPW10508950 (STOP FOR RESTOCK JH VS), and 1 W10888684 (LID FOR RESTOCK JH VS) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS00
Near Alexandria, VA 22308
Lloyd B.
Job Details: 04/12/2023
"Cx complained of no ice. Inspected the unit and found upon arrival, there was a bucket full of ice. Also, the cx says that it did not dispense. Tested the unit and found that the bucket was skipping on the motor. Removed ice and bucket, took motor apart,removed ice under the bucket, reassembled and tested and it now dispenses ice. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Fredericksburg, VA 22408
Tanner B.
Job Details: 04/12/2023
"Unit making loud squeel noise during spin. found grooves on splutch and belt rubbing . replaced the belt, actuator and splutch. recalibrated unit and ran diag. Unit is now working .. Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ7
Near Winchester, VA 22603
Danny R.
Job Details: 04/12/2023
unit has a welded replay and also will need door switches; ordering 1 W11552018 (control) and 1 W11551761 (switch assy) and 1 W11551558 (switch assy)
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS3
Near Washington, DC 20010
Samuel R.
Job Details: 04/12/2023
cx complaint unit is not closing and starting.inspected unit and found interlocks not workling and causing unit not to start.unit will need new interlocks W11244490 15 tribles cx pif; ordering 1 W11244490 (interlock)
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Chambersburg, PA 17201
Andrew S.
Job Details: 04/12/2023
Cx complaint is that the unit is not spinning out clothes and going off balance. Upon arrival I found an F0E5. I cleared the error and ran the diag test. The unit complete the diag without any errors. I then tipped the unit back and found that the rotor screw had backed out. i was able to secure the screw. The unit is functioning as intended. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES00
Near Falls Church, VA 22043
Lloyd B.
Job Details: 04/12/2023
"Cx complained of a no cool. Explained to the cx the OOW pricing and there was a discussion about billing and how previous visits, there was no charge and how we billed. i explained we do no bill, the maintaince man then left me alone in an empty apt for 10 min so I left"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS05
Near Virginia Beach, VA 23455
Austin D.
Job Details: 04/12/2023
"cx complaint the unit is not cooling the unit like it should. checked the unit and found that the unit average temps were 35 in rc, 4 in fc, temps are good in both sections. replaced the orion board to resolve the issue. also added the stop pan pieces. sending back ss parts due to temps being what they are. unit is running as designed."
We serviced a
WHIRLPOOL WASHER
Model WFW862CHC1
Near Washington, DC 20024
David J.
Job Details: 04/12/2023
CX complaint washer user interface is nonresponsive. Arrived today and inspected unit and verified complaint put unit into diagnostic mode and had control on the UI. Checked for air codes and had none. Ran test cycled unit completed to cycle with no problems. Tested all buttons on user interface and everything worked. attempted to do normal cycle and quick cycle. And unit worked. Found Cx was pressing ui buttons hard and I explained its touch sensitive so less is more in some cases. Unit is working as intended. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Sunbury, NC 27979
Branden R.
Job Details: 04/12/2023
"cx complaint unit steady draining , checked unit and found when plugged in unit is locked and draining with nothing on screen , unseated pressure hose from unit and tested drain steady running disassembled to make sure drain was not clogged . unit will need lidlock and control for proper repair to unit found error codes stored to unit f9e1 f0e4 f0e7; ordering 1 W11394572 (lidlock) and 1 W11457841 (strike) and 1 W11557935 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Frederick, MD 21703
Ricky E.
Job Details: 04/12/2023
"guess fitting at the top of the left side door leaking... secured lines, fitting stopped leaking"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Alexandria, VA 22304
Lloyd B.
Job Details: 04/12/2023
Cx complained the unit did not cool. Inspected the unit and found that the compressor is running but there is no frost pattern and the temp in the rc and fc are close to room temp. Unit needs new compressor and drier. Sealed system tech required. 2 job count; ordering 1 WPW10507886 (compressor) and 1 WPW10143759 (drier)
We serviced a
WHIRLPOOL WASHER
Model WFW9400SW00
Near Great Falls, VA 22066
Christian C.
Job Details: 04/12/2023
Cx complaint unit is moving a lot during spin. Inspected unit found F20 no water F22 door lock error. Ran through diag cycle no issues. Unit is not level. Leveled unit. Ran through diag cycle no issues. Cx paid for service call.
We serviced a
WHIRLPOOL FREEZER
Model KRFF305ESS00
Near Arlington, VA 22202
Emmanuel R.
Job Details: 04/12/2023
"Cs unit still not cooling after repairs, confirmed complaint. Called tech line. Found the control board fixed the fridge temps but the freezer is still too cold -20degrees. Fridge at 38 degrees. Found the thermsitor cn3 pin 2-4 is givining an off reading. Good one time bad another . Diagnostics shows 108 degrees in freezer actual temp -10. With my meter reading OL. Ordering freezer thermistor.. Customer paid in full.; ordering 1 W10316760 (thermistor)"
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Richmond, VA 23222
Chris B.
Job Details: 04/12/2023
cx comp unit will not rinse with cold water insp unit found cold and hot water lines reversed corrected water lines insp for leaks uniot working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Chambersburg, PA 17201
Andrew S.
Job Details: 04/12/2023
Cx complaint is that the unit was not cooling properly in the RC. Upon arrival I found that the RC temp was currently at 35 degrees and the FC was at -3. Cx also stated that there was ice build up at the diffuser. I found that the evap is not excessively frost and has a normal frost pattern. I ran test 3 and found that the damper is loud and rough as it's cycling. I also found that the Ice bin has frost on the bottom of it. I tested the ice door and found that it is leaking air. I am ordering the diffuser and the ice door. i was able to set the return visit for Friday 4/21 anytime.; ordering 1 W11098702 (Ice door) and 1 W11236851 (Diffuser)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Glen Allen, VA 23059
Joseph D.
Job Details: 04/12/2023
Replaced heater asbper service pointer. No leaks detected unit now working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Virginia Beach, VA 23454
Austin D.
Job Details: 04/12/2023
came out to resolve the issue. disassembled the unit as needed. replaced all parts and put the unit back together. tested operation. unit is running as designed. amp draw 1.2 low side pressure 0. advised cx to moniotr the unit for 24 hours and if issues persists to please call us back. cx agreed.
We serviced a
MAYTAG DRYER
Model MEDB980BW0
Near Bethesda, MD 20814
Leon
Job Details: 04/12/2023
replaced the dryer wheels and ider wheel tested unit and the unit wasn't making anymore sounds
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Newport News, VA 23608
Orbie
Job Details: 04/12/2023
"Cx complaint unit still making noise. checked unit to find nothing that would cause issues. belt good, rollers good, drum good, tightened element housing to chassis. blower good. everything appears to be correct on unit. tested unit for a while with load in it."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES00
Near Falls Church, VA 22043
Lloyd B.
Job Details: 04/12/2023
"Cx complained of a no cool. Explained to the cx the OOW pricing and there was a discussion about billing and how previous visits, there was no charge and how we billed. i explained we do no bill, the maintaince man then left me alone in an empty apt for 10 min so I left"
We serviced a
JENN-AIR MICROWAVE
Model JMC6224HL0
Near Centreville, VA 20121
Richard B.
Job Details: 04/12/2023
"Inspected door in front of customer and replacement door has a Broken tab on replacement door also. Reordering door assembly. Further work needed, RB p; ordering 1 w11512450 (door)"
We serviced a
JENN-AIR RANGE
Model JGRP548HL01
Near Mechanicsville, VA 23116
Chris B.
Job Details: 04/12/2023
seated wire on broil elm tested unit workin g as desighned
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Greencastle, PA 17225
Andrew S.
Job Details: 04/12/2023
"Cx complaint is that the unit is only running for a few seconds and then shuts off. Upon arrival I found that the unit is starting and heats but after just a few seconds is shuts down. I starts back up after a minute or so. I found that the motor is the issue. I am ordering the motor, blower and idler. Please contact cx when the parts are available to schedule,the return visit.; ordering 1 279827 (Motor) and 1 WP694089 (Blower Wheel) and 1 WP691366 (Idler)"
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPS00
Near Richmond, VA 23226
Chris B.
Job Details: 04/12/2023
cx comp unit will not make ice insp unit conf cx comp found no water entering res replaced valve tested unit working as desighned
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Suffolk, VA 23438
Branden R.
Job Details: 04/12/2023
cx complaint unit putting in water when not on . checked unit and found error code f0e5 checked unit and everything checked good while testing found valve not getting proper vac to valve . control has proper vac to control but its not sending out proper vac to components . unit will need main control . will use valve on return visit just in case . called WP safety to doc; ordering 1 W11621180 (control)
We serviced a
JENNAIR DISHWASHER
Model JDTSS246GP0
Near New Kent, VA 23124
Orbie
Job Details: 04/12/2023
cx complaint unit has wierd smell almost like something burning during operation. checked unit to find rust popping out from racks. called safety spoke with shena to document findings. J16OQO1WL1.3. advised if part isn't covererd to call back and we can get authorization. ordering all parts associated with racks to complete repair.; ordering 1 W10194861 (dishrack) and 1 W11129939 (rack) and 1 WPW10409522 (dishrack) and 2 W11238398 (cupshelf)s and 2 WPW10546503 (adjuster)s and 1 WPW10195240 (track) and 1 WPW10195238 (track) and 1 W10194862 (tine-row) and 1 W10918860 (tine-row) and 1 WPW10056351 (tine-row) and 1 W10610895 (tine-row) and 1 WPW10473807 (support) and 1 WPW10473809 (support) and 1 W10822165 (track) and 1 W10822166 (track)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Chesterfield, VA 23832
John P.
Job Details: 04/12/2023
CX complaint unit not working checked unit found wire not seated on valve seated wire tested working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Richmond, VA 23235
John P.
Job Details: 04/12/2023
CX complaint unit not working and full of water checked unit found bad drain pump removed water and replaced drain pump tested working as designed
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Woodbridge, VA 22192
Demonte S.
Job Details: 04/12/2023
Inspected the unit. Found that the cx is saying that the Washer is making a Grinding Noise. Ran Service Diagnostics on the unit. Error Codes are F7E7 = Motor unable to reach Rpm. I then checked the Motor. Motor is fully plugged in. Noticed that the Splutch Nut is not connected. Installed Motor and Splutch with Loctite. Tested the unit in Service Diagnostics. No noise. Unit is working as Designed. ; used 2 WP4210460 ( ADHESIVE) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near McLean, VA 22102
Lloyd B.
Job Details: 04/12/2023
Cx complained the units dispenser did not open. Installed new dispenser and tested and it now opens and closes. job complete
We serviced a
WHIRLPOOL ICE MAKER
Model GI15NDXZS2
Near Fredericksburg, VA 22408
Tanner B.
Job Details: 04/12/2023
"Installed new valve, tested unit. Now filling w/ correct amount of water"
We serviced a
JENNAIR RANGE
Model JDRP548HM00
Near McLean, VA 22102
Lloyd B.
Job Details: 04/12/2023
Cx complained the unit would blink and not reach temps at times. Installed new control and user interface (right side) and tested and all works as designed. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Fredericksburg, VA 22407
Tanner B.
Job Details: 04/12/2023
"Found unit in suds lock , cancelled unit out of lock.. checked for errors . no errors . recalibrated unit and ran diag .. recommended to clean unit out w/ distilled white vinegar .. job complete"
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Annandale, VA 22003
Lloyd B.
Job Details: 04/12/2023
"Cx complained the unit would go from start, to drain/finish. Installed new capacitor and tested in diagnostics and it filled, locked, washed and drained. Job complete"
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Norfolk, VA 23518
Carl A.
Job Details: 04/12/2023
"cx complaint of unit not start all the time,checked unit to find that door switch wire harness not fully seated together causing unit to work intermittinly,reseated wire harness tested unit works as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Lanham, MD 20706
Andrew H.
Job Details: 04/12/2023
"Customer complaint is a no cool due to a locked up compressor. I replace the compressor, dryer and coupler. I pulled unit into a 30-in vacuum and filled to 47 g of r600. Unit is not working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Hampton, VA 23666
Lucas R.
Job Details: 04/12/2023
"replaced compressor and drier, flushed lines, pressurized, no visible leaks, vacuumed to -30'hg 20 min, charged, low pressure @ -3' hg, unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Glen Allen, VA 23059
Joseph D.
Job Details: 04/12/2023
Replace emitter and receiver unit now displaying bin status properly working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Sterling, VA 20164
Christian C.
Job Details: 04/12/2023
Cx complaint unit is leaking from RC section. Inspected unit found FC drain clogged with styrofoam and ice. Defrosted ice and cleared drain. Unit is working as designed.
We serviced a
MAYTAG WASHER
Model MHW5630HW
Near Goochland, VA 23063
Joseph D.
Job Details: 04/12/2023
Tech was assigned as a helper;
We serviced a
WHIRLPOOL ICE MAKER
Model wrs315sdhz08
Near Charlottesville, VA 22901
Eric F.
Job Details: 04/12/2023
"Confirmed cx complaint unit not dispensing ice. Found ice clogging dispenser chute. Removed blockage, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near College Park, MD 20740
Andrew H.
Job Details: 04/12/2023
Customers complaint is that the refrigerator light will not turn on. Inspected unit found door switch has no recoil. Door switch is sitting flush with the cabinet and the switch housing. I pulled switch out and found that the spring has failed in the switch. Unit will need new door switch. Ordering; ordering 1 W11384469 (Light switch)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Bowie, MD 20716
Shane B.
Job Details: 04/12/2023
installed all ordered parts and restored power. tested unit for cx. unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Winchester, VA 22601
Danny R.
Job Details: 04/12/2023
"fpound unit niot locking found conection at control loose reseated checksok cx was also worried about scratches on lid theses arnt cracks and are cut marks . lid is cosmedic issues not covered , unit checksok after lid latch issues resolved"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KBL0
Near Boiling Springs, PA 17007
Fred G.
Job Details: 04/12/2023
i was able to access unit and replace the pump motor as per previous tech. tested unit and found unit now checks good.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Stephens City, VA 22655
Danny R.
Job Details: 04/12/2023
"cx stated unit won't lock i found strike not making contact bc of being cracked replaced checksok; ordering 1 W11513250 (strike look look dr vs), used 1 W11513250 (strike look lokk dr vs) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Bowie, MD 20721
Shane B.
Job Details: 04/12/2023
cx complaint is softener not dispensing. cx said dispenser was full when cycle was complete. when i arrived dispenser had some softener in it. cx says they got as much out as they could with a towel. i found no saved codes. ran service cycle. unit completed cycle. i then ran each valve 1 at a time. i found no flow from softener valve or hot valve. found supply was turned off. once on all valves have good flow. advised cx unit needs hot and cold on at all times. installers must not have turned it on. unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Richmond, VA 23226
Chris B.
Job Details: 04/12/2023
cx comp unit will not start insp unit found no error codes stored found in test mode unit went threw no problem and no errors stored found when trying to do a qiuk wash and or reg cycle unit glitches terable as if buttons are not responding to touch and screen scrambles ordering control W11549931 and will use console on return visit will need second tech to help remove dryer from stacked washer; ordering 1 W11549931 (control)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Charlottesville, VA 22903
Eric F.
Job Details: 04/12/2023
"Confirmed cx complaint unit F9E1 error code. Found water in drain pan, found evidence of poor gasket seal. Could not get unit out of drain cycle when tested. Removed float switch from reservoir and attempted to ensure the circuit was in the open position to stop drain from running but unit caught in drain loop. Ordering gasket, float switch and control, will use drain pump on return if necessary.; ordering 1 W11483553 (gasket) and 1 W11545764 (float switch) and 1 W11410062 (control)"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Midlothian, VA 23112
John P.
Job Details: 04/12/2023
"CX complaint unit has burning smell, was unable to duplicate issue did hear motor was extremely loud when on low or medium spin speed, motor measured 5ohms on both windings, replaced motor calibrated tested working as designed Steve; ordering 1 W11283592 (Motor), used 1 W11283592 (Motor) from stock"
We serviced a
WHIRLPOOL OVEN
Model WFE775H0HZ2
Near Fredericksburg, VA 22407
Tanner B.
Job Details: 04/12/2023
CX Concern the units light coming on intermittently and not heating well when that happens . found door closes fine and unit was responding .. checked connections on door switch and control.. control intermittently causing issue. needs new control and door switch; ordering 1 W11536793 (control) and 1 WP9757262 (door switch)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HW08
Near Silver Spring, MD 20904
Brian F.
Job Details: 04/12/2023
"Cx states hood lamp not turning off, tested and confirmed. Installed new control board, tested, unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 04/12/2023
"i was able to access unit and found IM was dry with no water or ice. I found fill tube was frozen again. replace heater, water tube, water valve ran test 45 and found water to ice maker. called TL and was told what i replaced was a good idea and we shall see if unit is fixed after repair. unit checks good."
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Gordonsville, VA 22942
Eric F.
Job Details: 04/12/2023
Confirmed cx complaint unit not advancing cycles. Found inlet valve not actuating properly. Ordering inlet valve.; ordering 1 W11210463 (valve)
We serviced a
AMANA MICROWAVE
Model AMV2307PFS07
Near Virginia Beach, VA 23455
Carl A.
Job Details: 04/12/2023
"cx complaint for blower fan comming on byself checked could not duplicate at time of diag called techline spoke with Austin was advise to replace control board as cabinet thermistor is built in on board, was advise,called saftey as well spoke with Neski was advise to move forward with repairs; ordering 1 W11544456 (CNTRL-ELEC)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608ESS01
Near Ashland, VA 23005
Thomas B.
Job Details: 04/12/2023
Cx complaint unit is not working properly inspected unit removed and replaced the ice maker assy tested for proper use unit now functions Normally recommended cx replace the water filter when possible.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW00
Near Hagerstown, MD 21740
Ken M.
Job Details: 04/12/2023
Customer complaint is that the fresh food side is freezing items. Found the customer had the unit set to its coldest setting. Unit reset back to the 'ideal' setting and walked customer through the use of the freezer damper lever. Customer will monitor unit for any further issues.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Columbia, MD 21044
Robert L.
Job Details: 04/12/2023
"cx complaint starts then senses forever, found f5e1, f2e1, ran diagnostics, heard noise from rotor, found rotor bolt missing, slider scrapped up, small amount of fluid on rotor, replaced slider, and bolt, recalibrated and tested all ops ok. collected $186.15 ch#310...reorder for van stock; ordering 1 W10734521 (slider RL VS), used 1 W10734521 (slider RL VS) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hanover, PA 17331
Sal R.
Job Details: 04/12/2023
CX complaint was that the unit would not agitate. I found that the run cap was leaking . I was able to access and replace the run cap. Unit test good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Richmond, VA 23220
Chris B.
Job Details: 04/12/2023
replaced control thawed fill tuber filled im unit working as desighned
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Franklin, VA 23851
Branden R.
Job Details: 04/12/2023
"came out to replace parts on unit , disassembled and replace all parts needed for repair . tested and unit is running as designed."
We serviced a
WHIRLPOOL DRYER
Model WED6200SW0
Near Mechanicsville, MD 20659
Shawn D.
Job Details: 04/12/2023
"wrong fuse grabbed one from v/s installed and tested and unit now turns on and runs and heats good. collected for labor by check. unit is good; ordering 1 WP3392519 (thermal fuse SD V/S), used 1 WP3392519 (thermal fuse SD V/S) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Upper Marlboro, MD 20774
Shane B.
Job Details: 04/12/2023
cx complaint is the unit leaking cx says water in on the floor behind and under unit after cycle. no saved code. i inspected under basket and found no damage. i ran water into unit and nothing leaked. ran drain pump and found water behind the unit. closer inspection of drain hose and i found a pinhole leak. i wrapped drain hose with electric tape and advised cx if shes going to use it to keep a towel under drain line and stop using unit if leak gets worse. she understands. ordering both listed drain hoses and a clamp. schedule when approved and when parts are available.; ordering 1 285863 (drain hose) and 1 WP356138 (clamp) and 1 W11244231 (hose)
We serviced a
JENNAIR REFRIGERATOR
Model JF42NXFXDE02
Near New Kent, VA 23124
Orbie
Job Details: 04/12/2023
cx complaint unit lights out. verified complaint. replaced all leds in unit. unit working as designed