We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Gettysburg, PA 17325
Andrew S.
Job Details:
11/13/2023
Cx complaint is that the unit is not making ice. Upon arrival I inspected the lower harness and found no signs of broken or damaged wires. I then ran test 44 and found that the ice maker was able to complete the harvest cycle. I then ran test 45 and found that it filled as well. I ran test 47 and found that the thermistor is reading valid temp cooler than harvest temp. I then ran test 48 and found that the ice maker bucket detector switch is not responding or changing when the bin is removed. I am ordering the switch. please contact cx when the part is available to schedule the return visit.; ordrng 1 W11123943 (Ice bin Switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHV00
Near Martinsburg, WV 25405
Daniel J.
Job Details:
11/13/2023
fridge no ice or water removed filter slow trickle repalced inlet valve no change replaced filter housing and tested water dispensed normally
We serviced a
KITCHENAID RANGE
Model KFGD500ESS04
Near Ocean View, DE 19967
Michael E.
Job Details:
11/13/2023
CX complaint: doesnt get up to temp. Tested and verified complaint. Burners were having difficulty staying lit. I adjusted the air shutters and tested and unit is now working properly. Job is complete. CX paid 139.00 for service by CC.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Hampton, VA 23666
Lucas R.
Job Details:
11/13/2023
"cx complaint filter stuck, checked unit found filter hard to remove, bleed lines and removed, replaced filter per cx request, tested for leaks, unit working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Silver Spring, MD 20902
Brian F.
Job Details:
11/13/2023
"Tested unit with clear door, found water not coming out of middle or lower spray arm. Installed new spray arms, tested, spray arms working. Cleared error codes ran test cycle, completed with no errors, unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFG00
Near Nokesville, VA 20181
Robert W.
Job Details:
11/13/2023
CX Complaint is the FC door not closing properly. Inspected unit and found the door hinge is loose causing door to sag and hit cabinet fixed hinge and tested unit is now working properly
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Fredericksburg, VA 22407
Tanner B.
Job Details:
11/13/2023
"Installed new door panel, found the stub and screw for handle stripped .. Ordering both the stub and screw; ordrng 2 W11157086 (stud)s and 2 W10826179 (screw)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM02
Near Worton, MD 21678
Frederick R.
Job Details:
11/13/2023
This vicit was is a call back on a sealed system job I did on 11/1/23. Upon arrival I took low side pressure and it was sitting at a 5in vac. Couldnt do high side. FC tem is at 2F and RC is at 38F. The complaint is CX hears ringing and swooshing noises. To me the unit sounds like it is functioning normally bowever the compressor is making a loud ringing noise. Temp of compressor was warm/maybe a lil more at best. I tried moving all lines and condenser and nothing made this sound go away.Im not sure if the sound is coming from the lines inside of unit and just vibrating in the back. The swooshing noise is absolutely normal when refrigerant is moving through the lines. Called WPTL to document this appt to avoid any escalation with CX in future. Spoke to Adrian at WPTL.
We serviced a
WHIRLPOOL DRYER
Model CEM2795JQ0
Near Virginia Beach, VA 23456
Branden R.
Job Details:
11/13/2023
"cx complaint aig dryer loud banging noise in cycle and gets hot . advised cx unit will get hot due to having to dry the clothes . all safety checked out good and unit cycling as designed , found blower wheel rubbing on housing causing alot of noise ordering new housing along with motor and blower wheel; ordrng 1 W10396031 (motor) and 1 W10135254 (blower housing) and 1 697770 (seal) and 1 W10349492 (blower wheel) and 1 8066168 (lint duct)"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Akron, PA 17501
Cody H.
Job Details:
11/13/2023
"CX complains unit is making loud buzzing.humming during agitation,unit takes long time to run spin cycle as well as making loud noises during spin. CX also states normal cycle doesnt produce enough water to cover clothing entirely. Ran unit through auto test, unit shows no error codes, unit suspension checks good, unit ran though auto test with no issues. CX showed tech the noise that is main complaint, noise is normal opperartion and there are no parts that will reduce the noise cx complains about. No further work needed. documented with TL under. CX EMAIL CONFIRMED."
We serviced a
KITCHENAID OVEN
Model KFGD500ESS04
Near Alexandria, VA 22315
Leon
Job Details:
11/13/2023
"If she was the unit wasn't baking at the bottom confirmed the issue. Replaced the ignitor testing unit. After it, everything worked as it should."
We serviced a
JENN-AIR HOOD
Model JVW0636LS
Near Bethesda, MD 20817
Brian F.
Job Details:
11/13/2023
"Installed UI, fan turns on same way as before, unit is working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Providence Forge, VA 23140
Orbie
Job Details:
11/13/2023
"cx complaint unit spinning out of balance. verified complaint. found worn suspension. replaced suspension, unit still out of balance. leveled unit as unit was leaning slightly towards right. unit still shaking violently. found oil at gearcase, but ordering tub as well just to be safe..; rqstng P&A on 1 W10752187 (screw), ordrng 1 W10752283 (washplate) and 1 W10752719 (basket) and 1 W11454734 (gearcase) and 1 W10890624 (motor-drve) and 1 W10721967 (drive pulley) and 1 W11239857 (belt)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW00
Near Bryans Road, MD 20616
Shane B.
Job Details:
11/13/2023
installed fan and restored power. fan is running. unit is working as designed.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Wilmington, DE 19810
Taylor F.
Job Details:
11/13/2023
"Replaced the hub, splutch, gearcase, belt and washplate and unit is now working as designed. Job is complete."
We serviced a
WHIRLPOOL DRYER
Model WHD862CHC2
Near Street, MD 21154
Bernard M.
Job Details:
11/13/2023
"Replaced parts per previous tech, ran normal cycle and unit would make buzzing noise and not spin. Used meter to run test 3, motor circuit and resistance was in range on connections through control. Found the capacitors were at fault. Ordering parts, once available contact cx to reschedule; ordrng 1 W11209428 (motor drive) and 1 W10724418 (capacitor)"
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near ,
Frederick R.
Job Details:
11/13/2023
"CX complaint is dryer not drying clothes. Inspected/tested and found unit had no airflow. I diagnosis entire maching found TCO, elemnt all working as designed. Suggested to CX to get her vents cleaned out. CX paid $139 SC fee by CC. Unit itself working as designed. Job is complete"
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near New Market, MD 21774
Ricardo S.
Job Details:
11/13/2023
"Cx complains about an error code f2e2, inspected unit, ran test mode f2e2 all connections on ui board and main board cks ok, faulty ui.. replaced fascia assy .. reset power, unit tested ok"
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPS01
Near Leesburg, VA 20176
Demonte S.
Job Details:
11/13/2023
"Installed the Recitation Pump, Control Board & Harness. Tested the unit. Unit is working as Designed. ( Any questions please check Sd Pictures.)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Delta, PA 17314
Bernard M.
Job Details:
11/13/2023
"Cx complaint yhere's water leaking from the top of RC. Removed top panel and found water dripping from the reservoir connection on the valve. Dispensed water and connection dripped faster. Also found ice build up along back wall where the icebox assembly seals. The insulation is worn down and no longer seals, this causes water to run down wall and underneath the pantry drawer. Ordering parts, once approved contact cx to reschedule; ordrng 1 WPW10635022 (adapter) and 1 W11168758 (reservoir) and 1 WPW10341329 (valve)"
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS20
Near Westminster, MD 21157
Drew B.
Job Details:
11/13/2023
"went to arrive to install parts and foudn the whip is not long enough to remove to access rear panel for sensor connection and the blower fan access will need electrican to make accessable and lengthen the whip.. installed control today but left the blower and sensor at cxs and schd with ofice for 21st,; saved tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Catonsville, MD 21228
Robert L.
Job Details:
11/13/2023
"cx complaint not dispensing water, found no buzz from valve when paddle pressed, found 120v at valve, valve coil open, found LED dimming, ordering dual valve, and LED kit, CX paid $365 visa cx paid in full, LED covered; ordrng 1 WPW10341329 (water valve assy) and 1 W11683244 (LED kit)"
We serviced a
MAYTAG RANGE
Model MER8775AS0
Near Martinsburg, WV 25405
Daniel J.
Job Details:
11/13/2023
oven concerns with reaching set points and noise when using front burner tested front burner element normal currently not making a noise when heating removed bottom pan found element cracked and failed ordering right front switch and also heating element; ordrng 1 W10779716 (bake element) and 1 WPW10411934 (switch)
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Nokesville, VA 20181
Robert W.
Job Details:
11/13/2023
"Replaced Gearcase, Clutch, slider, Rotor and stator installed sping and calibrated tested unit unit is working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM704ESS3
Near Vienna, VA 22180
Christian C.
Job Details:
11/13/2023
Installed dispenser. Tested unit found unit is still leaking from left front corner. Called techline. Advised to use a clear door to see if spray arm is spraying directly into leak area. Cx will contact whirlpool customer service.; ordrng 1 cleardoor (clear door)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Vienna, VA 22182
Christian C.
Job Details:
11/13/2023
Cx complaint fabric softener does not dispense. Inspected unit no errors. Ran through diag cycle no issues. Can manually turn on valve for softener. Advised cx they have to make sure that the option for fabric softener is turned on.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Manassas, VA 20109
Richard B.
Job Details:
11/13/2023
"CX complant. Dor dfalls down. Inspected unit and confermed , Hinges failed again. Ordering left and right hinges. In stock. Further work needed. RB; ordrng 1 W11573703 (hinge) and 1 w11573702 (hinge)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHT4
Near Burtonsville, MD 20866
Emmanuel R.
Job Details:
11/13/2023
"Cs unit is leaking from the bottom, couldnt confirm complaint. Ran multiple test cycles and i couldnt find a leak. I leveled unit , ordering door gasket . Advised to use the unit as normal and advise us on return trip if it leaked again.; ordrng 1 W11498831 (tub gasket)"
We serviced a
KITCHENAID MICROWAVE
Model KEBK101BSS00
Near Olney, MD 20832
Ricardo S.
Job Details:
11/13/2023
"Cx complains that after the self clean the oven not woking, inspected unit, the door is locked.. cks power 240vac ok.. the thermal fuse is open, replaced part from v/s .. unit tested and oven works and heating fine, ordrng 1 WPW10545291 (fuse-thrml rs/vs), used 1 WPW10545291 (FUSE) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS08
Near Alexandria, VA 22307
Leon
Job Details:
11/13/2023
Replaced all the parts heated both gaskets and made sure everything seated and opened and closed correctly.
We serviced a
WHIRLPOOL COOKTOP
Model WFG320M0MW0
Near Brogue, PA 17309
Bernard M.
Job Details:
11/13/2023
"Replaced electrode, restored power and now all burners ignite and the flames are adjustable. Unit checks good"
We serviced a
KITCHENAID RANGE
Model KFGC506JSS05
Near Manassas, VA 20112
Robert W.
Job Details:
11/13/2023
Replaced hinges and inner door unit heated to 425 and door is now closing properly.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Lancaster, PA 17603
Justin L.
Job Details:
11/13/2023
Was able to access unit and replace parts. Tested unit and unit now checks good no further work needed
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Waldorf, MD 20603
Shane B.
Job Details:
11/13/2023
installed tub. ran calibration and service cycle. unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Hyattsville, MD 20785
Davonte
Job Details:
11/13/2023
"cx complained unit washer isnt going into spin cycle, couldnt confirmed cx complaint. not able to test unit. unit doesnt have a power cord. advised maitenece man that power cord is missing. unit will need power cord, maitence wanted to wait until power cord comes to replace control. control was left with unit. in the basement; ordrng 1 PT400L (powr cord)"
We serviced a
JENN-AIR MICROWAVE
Model JMC2430DS01
Near Lancaster, PA 17603
Justin L.
Job Details:
11/13/2023
As per previous tech was able to access unit and replace console. Set up and heated unit now checks good no further work needed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Washington, DC
Samuel R.
Job Details:
11/13/2023
"cx complaint unit is not cooling properly.inspected unit and got 37 in rc and 7 fc.all fans are working.ran uv light in evap areas and no signs of leak.compressor makes a hissing sound which comes for unit not be filled correctly,called office to schedule with ss tech to get readimgs and make sure unit is filled correctly.cx owes $90.; snapped 3 QuickPics"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFO42FTX05
Near Hummelstown, PA 17036
Fred G.
Job Details:
11/13/2023
cx complaint units FC does not close. Inspected unit and found FC door wont close and ice has formed all over inside of FC. I qouted cx $339 to defrost FC and find anyh issues. I found FC door sliders were faulty. qouted cx for sliders and cx accepted. I found door had new gasket. I was able to clear all ice and replace door slides. I found door now closed liked design. i advised cx unit might take other trips and or other labor. allow unit to cool for 24hrs.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Manassas, VA 20112
Robert W.
Job Details:
11/13/2023
eplaced mullion and tested unit is now working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Chester, VA 23831
Chris B.
Job Details:
11/13/2023
cx comp unit will not make ice and left rc door is hard to close insp unit ocnf cx comp found obstrution in im removed obstruction tested im wokring as desighned advised cx to open right door then left then close left then right door mullion on door is alighned as desighned unit is working as desighned still need fc door; saved tckt
We serviced a
AMANA DRYER
Model NED4655EW1
Near Ephrata, PA 17522
Cody H.
Job Details:
11/13/2023
"CX complains unit is not heating again. Venting has improved but is slightly restricted, gave cx advise how to improve air flow. Found tco was failed again as well as element to be shorting to chasis. Was able to replace with pre i.d parts, retested unit and unit now works as designed. no further work needed."
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Orrtanna, PA 17353
Andrew S.
Job Details:
11/13/2023
Cx complaint is that the unit is not drying clothes as it should. Upon arrival I found that the unit is coming on spinning but not heating. I accessed the terminal block and tested the incoming voltage. I found that the unit is getting 118v on L1 and 0v on L2. I also accessed the element and found that it i reading 10.2 Ohms. I also found that the tco is reading .6 Ohms. The unit is functioning as it should. I informed the cx about the incoming voltage and that an electician will need to look at the power supply. Job complete
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Woodbridge, VA 22192
Robert W.
Job Details:
11/13/2023
"CX Complaint is the unit is making noise. Inspected unit and found something is stuck between basket and bulkhead, Removed unit is working properly."
We serviced a
WHIRLPOOL WASHER
Model LAT8840AAW
Near Olney, MD 20860
Ricardo S.
Job Details:
11/13/2023
"Cx complains about a water leak, inspected unit, the hose in the injector tub leaks, has a hole. i fix the problem, unit tested several times with cx and washer works fine.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM02
Near Alexandria, VA 22312
Lloyd B.
Job Details:
11/13/2023
"Cx complained of no lights. Inspected the unit and found after a power reset and unplugging the deli ui, there was still no lights. There is damage to the led driver board. Unit needs new board; ordrng 1 WPW10306786 (led board)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Leesburg, VA 20176
Demonte S.
Job Details:
11/13/2023
Inspected the unit. Found that the cx is saying that the Right Refrigerator Door has a dent. ( First 30 Day cosmetic reported. ) Installed new Right Refrigerator Door. Made sure all doors are leveled. Heated the Door Seal with Heat Gun . Doors are Sealed. Unit is working as Designed. ( Any questions please check Sd Pictures.)
We serviced a
AMANA REFRIGERATOR
Model ART318FFDB11
Near Hampton, VA 23605
Lucas R.
Job Details:
11/13/2023
"upon arrival compressor pulling .9 amps, low side pressure, -22' hg, oil in machine compartment, small leak at drier on lokring to cap tube, cut drier, drier contaminated, called techline spoke with jor, advised to isolate cap tube, clear, then replace compressor and evap, isolated cap tube, pressurized 140 psi nitrogen, unable to clear, called back spoke with Derek, advise non-repairable, referred store to tradecare."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ3
Near Hanover, MD 21076
Israel R.
Job Details:
11/13/2023
Installed new control and tested. Unit is not displaying error codes and unti is heating. Unit is back to normal operations.
We serviced a
KITCHENAID OVEN
Model KEMS308SWH05
Near Fallston, MD 21047
Neil H.
Job Details:
11/13/2023
replaced the mag tested m/w unit checked good.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Sykesville, MD 21784
Justin S.
Job Details:
11/13/2023
replaced the cap and the beklt. put the unit inot calibration and the unit started spinning first thing and would not stop. started to smell a burning. was able to unplug the unit and tried a diagnostic cycle. the unit is starting to spin right away and then started dispensing water before the display went out and stayed out. found 120vac to the control and the coirrectly polorized. called tech support and spoke with a chris. the unit needs the control and the cap replaced again. called safety and spoke with a diaca. safety says if that doesnt fix call them directly first thing.; ordrng 1 W11524824 (control) and 1 W11395618 (cap)
We serviced a
MAYTAG DRYER
Model MED3500FW1
Near Hanover, MD 21076
Israel R.
Job Details:
11/13/2023
Customer complaint unit is not starting. I tested the unit and the unit is not starting. I removed the front panel and found the fuse is OL. I replaced the fuse and the unti is back to normal operations. I collected in full and unit is good. I adviced the customer to get the vent clean and to keep doing it every year. PIF; ordrng 1 W10909685 (fuse-thrml 64.10)
We serviced a
KITCHENAID REFRIGERATOR
Model KDTE204KPS1
Near Arnold, MD 21012
Dustin F.
Job Details:
11/13/2023
"CX complaint: normal cycle button wont workInspected unit, confirmed CX complaint. found normal button not working. confirmed all connections secure. ordering new ui harnass, control and UI.; ordrng 1 W11622500 (UI) and 1 W11690158 (UI harnass) and 1 W11629914 (control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Woodbine, MD 21797
Justin S.
Job Details:
11/13/2023
cx showed me the right refrigerator door gasket is coming apart and needs to be replaced. the unit needs the door gasket; ordrng 1 W10917313 (gasket-dor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS00
Near Sykesville, MD 21784
Justin S.
Job Details:
11/13/2023
"the unit was still active when i arrived. when pierced the unit had some pressure in it but unsure if full amount. replaced the compressor and the refrigerator evaporator. vacuummed the system down and filled to weight. the unit is now beginning to cool. the unit is now good; ordrng 1 W11506635 (coupler(js vs)), used 1 W11506635 (COUPLER(js vs)) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS586FIEM05
Near Washington, DC
Sherwood
Job Details:
11/13/2023
cx complaint not dispensing ice. arrived installed auger motor unit is now dispensing ice correctly. repair complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Savage, MD 20763
Israel R.
Job Details:
11/13/2023
Installled new splutch. Unit is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Fredericksburg, VA 22406
Tanner B.
Job Details:
11/13/2023
"Replaced dampner , tested unit. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Gainesville, VA 20155
Richard B.
Job Details:
11/13/2023
"CX complant. Dishwasher only one button works. Inspected unit and found vent wax , dispenser , error codes. Found console left side dosent drespond , Ordering console , control , dispenser and vent . Not in stock, Further work needed. RB; ordrng 1 W11496608 (console) and 1 W11092649 (dispenser) and 1 W11025593 (vent) and 1 W11025634 (bezel) and 1 W11524471 (control)"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Vienna, VA 22182
Christian C.
Job Details:
11/13/2023
Cx complaint unit is not heating. Inspected unit found element open. Installed new heating element. Tested unit now heating.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Washington, DC 20009
Samuel R.
Job Details:
11/13/2023
replaced part and tested unit now working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ11
Near Finksburg, MD 21048
Drew B.
Job Details:
11/13/2023
cx complaint that unit is over freezing in the fc section.. unit i freezing no issues in the fc section and in the rc ection at times reading mid to upper 40s then below33 degree they keep the back left corner free was able to test abnd found the door /thermistor is not closing regularly. todays apt the temp was reading 42 degrees when arrived but found the evap to be in mid defrost cycle. good temps orderiung diffuser. call to reschd in wrrnty.; ordrng 1 W11645127 (diffuser)
We serviced a
KITCHENAID MICROWAVE
Model KMHS120KPS01
Near Waldorf, MD 20603
Shane B.
Job Details:
11/13/2023
"cx complaint is the unit shuttign off while in use. cx said they were heating something and it just went dead. confirmed complaint, no display, no lights. found fuse blown. repalced with VS part and tested. unit buzzed, lightswent dim then fuse blew again. inspected and found capactior bulging. unit will need new cap, diode and fuse. ordering parts.; ordrng 1 W11256462 (diode) and 1 W10850446 (capactr-mg) and 3 W10138793 (fuse)s"
We serviced a
WHIRLPOOL OVEN
Model WFG515S0ES0
Near Hyattsville, MD 20785
Davonte
Job Details:
11/13/2023
"cx complained unit oven wasnt working , confirmed cx complaint after inspecting unit. tried to start a bake cycle but unit ui isnt responding, no buttons are working. unit needs new control; ordrng 1 WPW10348656 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ01
Near Leesburg, VA 20176
Ricky E.
Job Details:
11/13/2023
unit still not cooling correctly. the units temps are 15 and 45... unit will need the compressor and evap; ordrng 1 W11209866 (compressor) and 1 w11536253 (evap)
We serviced a
WHIRLPOOL MICROWAVE
Model MMV1175JZ00
Near Frankford, DE 19945
Michael E.
Job Details:
11/13/2023
CX complaint: air coming out of cabinet above unit. Tested and verified complaint. I found MW fan is in the correct configuration to blow upward which vent is from above. Fan running well but i am getting air from folds in vent and from inside front corners of cabinet. I informed CX that the problem is the house venting. Unit is working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM04
Near Annapolis, MD 21401
Dustin F.
Job Details:
11/13/2023
CX complaint: door wouldnt shut. found door came unhooked. resecured door and tested unit working as intended.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Hampstead, MD 21074
Drew B.
Job Details:
11/13/2023
replaced parts and tested fully functional unit now.. check good.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS03
Near Dumfries, VA 22026
Robert W.
Job Details:
11/13/2023
"CX Complaint is the unit isnt cooling. Inspected unit and found the FC fan when it comes on its taking out the control, unit has a bad FC fan, Ordering FC fan motor; ordrng 1 W11452196 (FC fan)"
We serviced a
AMANA DISHWASHER
Model WDF520PADM9
Near Laurel, MD 20724
Israel R.
Job Details:
11/13/2023
Customer complaint unit is not making loud noises when is draining. I tested the unit and found the unit noise is coming from the drain pump. Found the pump is bad. Replaced Drain pump and tested. Unit is now draining quite. Unit is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Charlottesville, VA 22902
Eric F.
Job Details:
11/13/2023
"Confirmed cx complaint ice maker freezing over. Found ice maker fill chute blocked with ice, fill line spilling water over side of ice maker. Cleared ice, tested unit, unit working as designed."
We serviced a
KITCHENAID RANGE
Model KSEG700ESS6
Near Bethesda, MD 20817
Brian F.
Job Details:
11/13/2023
"Cx states oven not heating, cooktop not working, tested and confirmed. Pulled unit, found broken/burnt plug wiring at terminal block. Ordering terminal block and suppressor board, advised cx unit might need main harness replaced, part is on backorder. Cx ordering new power cord. Called office unit is in warranty.; ordrng 1 W11175842 (suppressor) and 1 WPW10245259 (block-term)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Dumfries, VA 22026
Robert W.
Job Details:
11/13/2023
Replaced Control UI and damper unit is working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Dumfries, VA 22026
Robert W.
Job Details:
11/13/2023
"Replaced hinges, sleeve, support and sping unit tested and is working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near ,
Daniel J.
Job Details:
11/13/2023
dishwasher f6 e1 error acu not seeing ui replaced console and ui tested no errors after now responding to touch found water marks on ui seal sealing informed customer to be careful with the water next to sink water sitting on top of console could short out ui
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ4
Near Gerrardstown, WV 25420
Daniel J.
Job Details:
11/13/2023
range concerns with temps in oven tested on bake set to 350f showing 350 f on thermocoupler and also on display customers gauage showing 220 f entered diag no errors and temp display matching thermocoupler reads
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ0B
Near Hyattsville, MD 20785
Davonte
Job Details:
11/13/2023
"cx complained unit wasnt cooling on the rc side, confirmed cx complaint. after inspecting unit further temps on the rc side was 45 degrees and fc was -2 degrees. inspected evap for over frosting. there wasnt any over frosting on the evap, normal frost pattern. went into service moide, heater worked a sshould. checked the damper for air flow, damper opening and clsoing as should. good air flow. replaced control, set unit to lowest temp, rc started cooling as should"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW00
Near Gainesville, VA 20155
Richard B.
Job Details:
11/13/2023
"CX complant. Fridge not cooling. Inspected unit and found compressor turns on sporadicaly when cycling power . WHEN ON compressor fails to cool , No frost patterrn on evaperator.Quoted CX price for compressor replacement. CX paying service call only . Collecting 139.; ordrng 1 WPW10507886 (comptressor 493.54)"
We serviced a
KITCHENAID COOKTOP
Model KGCC566RBL00
Near Aldie, VA 20105
Richard B.
Job Details:
11/13/2023
"CX complant. Fires dont light. Prior diagnosis found unit needs burner caps . Installed and tested unit , Working as designed. Job completed, RB"
We serviced a
KITCHENAID FREEZER
Model KRSC700HPS04
Near Millersville, MD 21108
Dustin F.
Job Details:
11/13/2023
"CX complaint: FC not cooling rightInspected unit, Coonfirmed complaint RC set at 37, sitting at 34. FC set to 0 but sitting at 22 degrees. pulled evap found ice ball where cap tube meets suction line, then thick frost layer about 6 inchest down side of evap. no frost on evap face. Ordering parts.; ordrng 1 W11557671 (compressor) and 2 W11504431 (lockring(compressor))s and 2 W11504415 (lockring(compressor))s and 2 W11504416 (lockring(Compressor))s and 1 W11506635 (process stubb (compressor)) and 1 W11109499 (drier) and 2 W11504445 (lockring (drier))s and 2 W11506623 (lockring (drier))s and 1 W11546605 (FC Evap) and 2 W11506619 (coupler (fc evap))s and 1 W11504450 (Cap tube ( FC Evap)) and 1 W11595221 (RC evap assembly) and 2 W11506619 (Coupler ( RC)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Glen Burnie, MD 21061
Dustin F.
Job Details:
11/13/2023
"Installed gaskets and tested unit, unit is sealing good, making ice, and cooling as intended."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM01
Near Lebanon, PA 17042
Cody H.
Job Details:
11/13/2023
"cx complains unit is not making ice. Found unit to be -18.7*F Tried to jump icemaker but had no rotation, unit is going to need icemaker for repair. Ordering icemaker for return, office to schedule with cx when parts arrive. CX EMAIL ADDED.; ordrng 1 W10884390 (icemaker)"
We serviced a
WHIRLPOOL FREEZER
Model wzf34x20dw04
Near Hanover, PA 17331
Drew B.
Job Details:
11/13/2023
cx complaint that unit is freezing no issues and when arrived cx complaint of the noise vibrations of the unit just running.. i found when arriving the unit is leveled and they also have the legs on pads to help any sound reduction not much success cx has video of noise and when running and pressing on the door or the sides the noise goes away. i found tioday rge fans are running no issues with them and the noise.. and the noise could be benefited from adding thermal mastic to the compressor condensor lines to help with vibrations when opersting. ordering several mastics and call to rechd when in to return. the unit is under wrntty per the enetiltment page see the pics for veirifed. call to reschd; ordrng 4 w11553819 (mastic)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Bunker Hill, WV 25413
Daniel J.
Job Details:
11/13/2023
found cooling off idicator on pressed and held button to turn on cycled power and ran test 44 good and 45 water into mold and dispensing water from dispenser comfirmed cooling with thermocoupler informed customer to let unit cool down for a another hour so it can reach set points before reloading with food
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Fredericksburg, VA 22406
Tanner B.
Job Details:
11/13/2023
"Units center burner not lighting, adjusted the center ignitor and tested unit .. Job complete;"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHW04
Near Falls Church, VA 22046
Lloyd B.
Job Details:
11/13/2023
"Cx complained of a noise. Inspected the unit and found in step 3, the damper made noise. Installed new damper and tested and it no longer makes noise. Job complete"
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ04
Near Ocean View, DE 19970
Michael E.
Job Details:
11/13/2023
"Upon arrival i found 3 degrees in FC and 11 degrees in IB. CX informed me that the ice had been intermitant. Tested and it was showing an E5 error code agian. When i harvested, IM sounded very rough. When fill test run, valve activated but did not open. Evap harness not needed due to temps holding correct but ordering IM and triple valve. Cannot reschedule due to SO part; ordrng 1 W11579561 (triple valve) and 1 W11658802 (IM reorder)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Waldorf, MD 20603
Shane B.
Job Details:
11/13/2023
installed all ordered parts. tested unit for cx. unit is working as desgined.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Dumfries, VA 22026
Robert W.
Job Details:
11/13/2023
Replaced Control UI and damper unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Lancaster, PA 17601
Justin L.
Job Details:
11/13/2023
"Cx complaint unit freezing items in fresh food section. Was able to access unit and verify concern. Verified fan operation, good frost pattern, and found that the damper is sticking open. Ordering damper and setting return for Thur 11/16/23; ordrng 1 W11087463 (damper)"
We serviced a
WHIRLPOOL STACKABLE
Model CGT9000GQ1
Near Dundalk, MD 21222
Alexander D.
Job Details:
11/13/2023
"cx complaint unit heats but doesnt dry, takes multiple cycles to get load dry. inspected unit and verified complaint. airflow coming out of vent feels a little weaker than airflow coming out back of unit. cx took vent off and it does need cleaned. tech sheet says burner should cycle off at 150* and im reading temps coming out the exhaust at 150+ so it should be heating good. found unit only set to run for 30min. changed run time to 45min and cx cleaned out vent while i was doing that. i also shortened the vent to eliminate a turn. tested unit, airflow coming out vent feels slightly better, but im not convinced load will dry in one cycle. ordering control and cycling thermostat. advised cx to have tenant try it out and call office and cancel if its good now; ordrng 1 W11475717 (control) and 1 WP8577274 (cycling thermostat)"
We serviced a
KITCHENAID COOKTOP
Model KICU569XSS0
Near Gaithersburg, MD 20882
Ricardo S.
Job Details:
11/13/2023
"Cx complains that the cooktop is dead, inspcted unit, suction box receives 240vac, power cks ok, the board on the cooktop is bad, cks power on the terminal 240vac.. 120vac on each line.. unti is dead, needs new control modulde, but the part is no longer available; ordrng 1 W10857233 (module) and 1 W10607550 (module nla)"
We serviced a
AMANA N/A
Model ADB1400PYW1
Near Glen Rock, PA 17327
Bernard M.
Job Details:
11/13/2023
"Replaced hose, ran test cycle, unit completed cycle without issues. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Silver Spring, MD 20906
Emmanuel R.
Job Details:
11/13/2023
"Upon arrival found evap frozen over , tested thermistor 23k, heater activated ok in diagnotics. P8 pink/pink reading 23k. After defrosted thermistor ohmed out 13k at the thermsitor and at the board. Thermistor ok,replaced thermistor anyways, heater and heater circuit and harness ok, Unit needs a control board.; ordrng 1 W11566851 (control)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Leesburg, VA 20176
Ricky E.
Job Details:
11/13/2023
"installed parts, unit needs motor and belt; ordrng 1 W11283592 (motor-drve) and 1 W11239857 (belt) and 1 W10721967 (drive pulley)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Fredericksburg, VA 22406
Tanner B.
Job Details:
11/13/2023
"Installed new capacitor, belt, splutch and harness . Recalibrated and ran diag . Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ4
Near Waldorf, MD 20603
Shane B.
Job Details:
11/13/2023
arrived to install board and found light is now off. found blubl blown. repalced with VS part. installed board and restored power. unit is working as designed.; ordrng 1 8206232A (lamp 40 watt vs sb)
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES1
Near Waldorf, MD 20601
Shane B.
Job Details:
11/13/2023
cx complaint is the oven not heating. cx said cooktop is working. inspected and found terminal block is properly wired and supplying 243vac. found bake element is OL. inspected element and found it damaged. unit will need a bake element. ordering part.; ordrng 1 W10779716 (elmnt-bake)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Baltimore, MD 21207
Shane M.
Job Details:
11/13/2023
"cx complaint the unit isnt dispensing ice. found old ice in icebin. when testing .found skipping icebin when trying to dispense ice. removed ice, stops skipping. ordering icebin.; ordrng 1 W11196076 (icebin)"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Hanover, PA 17331
Drew B.
Job Details:
11/13/2023
cx complaint that unit had leaked alot and flooded the laundry room. when arrived found previous compnay out here and foudn the unit to have hairline crack in outter tub and was in garage uninstalled inwhich i oculd see a crack in outter tub and when it spun it leaks everywhere.. will need 2 man for tub job replaced if lowes apporval cx will call when tub arrives to reschd and do repair.; ordrng 1 2TECH (2 TECH) and 1 W11219115 (OUTTER TUB) and 1 W11178227 (SPIN bakset) and 1 W11449841 (gearcase) and 1 WP8533928 (screw) and 1 W11568797 (filter)
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Perry Hall, MD 21128
Alexander D.
Job Details:
11/13/2023
"cx complaint unit wont complete cycles on most settings. unit will run and sense for a couple min then switch to cooling down then done. inspected unit and verified complaint. f3e2 moisture sensor open/shorted. found one of the moisture strips is open, moisture sensor harness is also open. ordering moisture sensor strip and harness, in stock. scheduled return visit for 11/28; ordrng 1 WP3387223 (moisture strip) and 1 WPW10298258 (moisture harness)"