We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Nokesville, Virginia 20181
Robert W.
Job Details:
11/13/2023
"Replaced Gearcase, Clutch, slider, Rotor and stator installed sping and calibrated tested unit unit is working properly."
We serviced a
MAYTAG RANGE
Model MER8775AS0
Near Martinsburg, West Virginia 25405
Daniel J.
Job Details:
11/13/2023
oven concerns with reaching set points and noise when using front burner tested front burner element normal currently not making a noise when heating removed bottom pan found element cracked and failed ordering right front switch and also heating element; ordrng 1 W10779716 (bake element) and 1 WPW10411934 (switch)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Catonsville, Maryland 21228
Robert L.
Job Details:
11/13/2023
"cx complaint not dispensing water, found no buzz from valve when paddle pressed, found 120v at valve, valve coil open, found LED dimming, ordering dual valve, and LED kit, CX paid $365 visa cx paid in full, LED covered; ordrng 1 WPW10341329 (water valve assy) and 1 W11683244 (LED kit)"
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS20
Near Westminster, Maryland 21157
Drew B.
Job Details:
11/13/2023
"went to arrive to install parts and foudn the whip is not long enough to remove to access rear panel for sensor connection and the blower fan access will need electrican to make accessable and lengthen the whip.. installed control today but left the blower and sensor at cxs and schd with ofice for 21st,; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Delta, Pennsylvania 17314
Bernard M.
Job Details:
11/13/2023
"Cx complaint yhere's water leaking from the top of RC. Removed top panel and found water dripping from the reservoir connection on the valve. Dispensed water and connection dripped faster. Also found ice build up along back wall where the icebox assembly seals. The insulation is worn down and no longer seals, this causes water to run down wall and underneath the pantry drawer. Ordering parts, once approved contact cx to reschedule; ordrng 1 WPW10635022 (adapter) and 1 W11168758 (reservoir) and 1 WPW10341329 (valve)"
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPS01
Near Leesburg, Virginia 20176
Demonte S.
Job Details:
11/13/2023
"Installed the Recitation Pump, Control Board & Harness. Tested the unit. Unit is working as Designed. ( Any questions please check Sd Pictures.)"
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near New Market, Maryland 21774
Ricardo S.
Job Details:
11/13/2023
"Cx complains about an error code f2e2, inspected unit, ran test mode f2e2 all connections on ui board and main board cks ok, faulty ui.. replaced fascia assy .. reset power, unit tested ok"
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near ,
Frederick R.
Job Details:
11/13/2023
"CX complaint is dryer not drying clothes. Inspected/tested and found unit had no airflow. I diagnosis entire maching found TCO, elemnt all working as designed. Suggested to CX to get her vents cleaned out. CX paid $139 SC fee by CC. Unit itself working as designed. Job is complete"
We serviced a
WHIRLPOOL DRYER
Model WHD862CHC2
Near Street, Maryland 21154
Bernard M.
Job Details:
11/13/2023
"Replaced parts per previous tech, ran normal cycle and unit would make buzzing noise and not spin. Used meter to run test 3, motor circuit and resistance was in range on connections through control. Found the capacitors were at fault. Ordering parts, once available contact cx to reschedule; ordrng 1 W11209428 (motor drive) and 1 W10724418 (capacitor)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Wilmington, Delaware 19810
Taylor F.
Job Details:
11/13/2023
"Replaced the hub, splutch, gearcase, belt and washplate and unit is now working as designed. Job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW00
Near Bryans Road, Maryland 20616
Shane B.
Job Details:
11/13/2023
installed fan and restored power. fan is running. unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Providence Forge, Virginia 23140
Orbie
Job Details:
11/13/2023
"cx complaint unit spinning out of balance. verified complaint. found worn suspension. replaced suspension, unit still out of balance. leveled unit as unit was leaning slightly towards right. unit still shaking violently. found oil at gearcase, but ordering tub as well just to be safe..; rqstng P&A on 1 W10752187 (screw), ordrng 1 W10752283 (washplate) and 1 W10752719 (basket) and 1 W11454734 (gearcase) and 1 W10890624 (motor-drve) and 1 W10721967 (drive pulley) and 1 W11239857 (belt)"
We serviced a
JENN-AIR HOOD
Model JVW0636LS
Near Bethesda, Maryland 20817
Brian F.
Job Details:
11/13/2023
"Installed UI, fan turns on same way as before, unit is working as designed."
We serviced a
KITCHENAID OVEN
Model KFGD500ESS04
Near Alexandria, Virginia 22315
Leon
Job Details:
11/13/2023
"If she was the unit wasn't baking at the bottom confirmed the issue. Replaced the ignitor testing unit. After it, everything worked as it should."
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Akron, Pennsylvania 17501
Cody H.
Job Details:
11/13/2023
"CX complains unit is making loud buzzing.humming during agitation,unit takes long time to run spin cycle as well as making loud noises during spin. CX also states normal cycle doesnt produce enough water to cover clothing entirely. Ran unit through auto test, unit shows no error codes, unit suspension checks good, unit ran though auto test with no issues. CX showed tech the noise that is main complaint, noise is normal opperartion and there are no parts that will reduce the noise cx complains about. No further work needed. documented with TL under. CX EMAIL CONFIRMED."
We serviced a
WHIRLPOOL DRYER
Model CEM2795JQ0
Near Virginia Beach, Virginia 23456
Branden R.
Job Details:
11/13/2023
"cx complaint aig dryer loud banging noise in cycle and gets hot . advised cx unit will get hot due to having to dry the clothes . all safety checked out good and unit cycling as designed , found blower wheel rubbing on housing causing alot of noise ordering new housing along with motor and blower wheel; ordrng 1 W10396031 (motor) and 1 W10135254 (blower housing) and 1 697770 (seal) and 1 W10349492 (blower wheel) and 1 8066168 (lint duct)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM02
Near Worton, Maryland 21678
Frederick R.
Job Details:
11/13/2023
This vicit was is a call back on a sealed system job I did on 11/1/23. Upon arrival I took low side pressure and it was sitting at a 5in vac. Couldnt do high side. FC tem is at 2F and RC is at 38F. The complaint is CX hears ringing and swooshing noises. To me the unit sounds like it is functioning normally bowever the compressor is making a loud ringing noise. Temp of compressor was warm/maybe a lil more at best. I tried moving all lines and condenser and nothing made this sound go away.Im not sure if the sound is coming from the lines inside of unit and just vibrating in the back. The swooshing noise is absolutely normal when refrigerant is moving through the lines. Called WPTL to document this appt to avoid any escalation with CX in future. Spoke to Adrian at WPTL.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Fredericksburg, Virginia 22407
Tanner B.
Job Details:
11/13/2023
"Installed new door panel, found the stub and screw for handle stripped .. Ordering both the stub and screw; ordrng 2 W11157086 (stud)s and 2 W10826179 (screw)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFG00
Near Nokesville, Virginia 20181
Robert W.
Job Details:
11/13/2023
CX Complaint is the FC door not closing properly. Inspected unit and found the door hinge is loose causing door to sag and hit cabinet fixed hinge and tested unit is now working properly
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Silver Spring, Maryland 20902
Brian F.
Job Details:
11/13/2023
"Tested unit with clear door, found water not coming out of middle or lower spray arm. Installed new spray arms, tested, spray arms working. Cleared error codes ran test cycle, completed with no errors, unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Hampton, Virginia 23666
Lucas R.
Job Details:
11/13/2023
"cx complaint filter stuck, checked unit found filter hard to remove, bleed lines and removed, replaced filter per cx request, tested for leaks, unit working as designed."
We serviced a
KITCHENAID RANGE
Model KFGD500ESS04
Near Ocean View, Delaware 19967
Michael E.
Job Details:
11/13/2023
CX complaint: doesnt get up to temp. Tested and verified complaint. Burners were having difficulty staying lit. I adjusted the air shutters and tested and unit is now working properly. Job is complete. CX paid 139.00 for service by CC.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHV00
Near Martinsburg, West Virginia 25405
Daniel J.
Job Details:
11/13/2023
fridge no ice or water removed filter slow trickle repalced inlet valve no change replaced filter housing and tested water dispensed normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Gettysburg, Pennsylvania 17325
Andrew S.
Job Details:
11/13/2023
Cx complaint is that the unit is not making ice. Upon arrival I inspected the lower harness and found no signs of broken or damaged wires. I then ran test 44 and found that the ice maker was able to complete the harvest cycle. I then ran test 45 and found that it filled as well. I ran test 47 and found that the thermistor is reading valid temp cooler than harvest temp. I then ran test 48 and found that the ice maker bucket detector switch is not responding or changing when the bin is removed. I am ordering the switch. please contact cx when the part is available to schedule the return visit.; ordrng 1 W11123943 (Ice bin Switch)
We serviced a
MAYTAG WASHER
Model MVWB865GW1
Near Hartly, Delaware 19953
Frederick R.
Job Details:
11/13/2023
"CX complaint is WM no spin out. Inspected/tested and found gearcase oil leaking pout of rotor. Unit has a loud geinding noise in spin. Also found hinge defective and has caused issues with lid no closing properly. Unit needs lid, hinges, gearcase, rotor/stator ad slider. This needs AIG auth. Cannot reschedule at this time; ordrng 1 W11259006 (lid) and 1 WP8563965 (lid hinge) and 1 WP8572974 (lid hinge) and 1 W11393685 (gearcase) and 1 W10915700 (stator) and 1 W10915701 (rotor) and 1 W10754448 (clutch)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Wyoming, Delaware 19934
Frederick R.
Job Details:
11/13/2023
"Went to replace gearcase and could not get it to fit properly. Not sure if it is a defective part. Upon further inspection I found the outer tub defective and leaking. Reorder gearcase, basket, Order outer tub , splutch, actuator, capacitor. Return with suspension, motor. Cannot reschedule due to AIG contract.; ordrng 1 W10752187 (screw) and 1 W10752719 (basket reorder) and 1 W11219115 (outer tub) and 1 W11454734 (gearcase) and 1 W11239857 (belt) and 1 W10913953 (actuator) and 1 W10721967 (splutch) and 1 W11395618 (capacitor)"
We serviced a
JENNAIR OVEN
Model JMW3430DP02
Near McLean, Virginia 22102
Christian C.
Job Details:
11/13/2023
Cx complaint of an error on console. Inspected unit found console has F2E1 error. Installed console. Tested unit. MW and oven are heating.
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Dover, Delaware 19904
Frederick R.
Job Details:
11/13/2023
CX comnplaint is WM banging noise and hot water issues. . Inspected/tested found banging noise coming from unit being pushed back against drain and water lines. No off balance error codes and unit is leveled properly. CX needs to have someone check the hot water temp level on the hot water heater because the entire console steams up as well as sides of unit when eashing in hot water. Ordering valve just in case. CX is going to address temp issues in home. Cannot reschedule due to part availability; ordrng 1 W11624934 (houising valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDB02
Near Leesburg, Virginia 20176
Demonte S.
Job Details:
11/13/2023
"Installed the Compressor, Access Valve & Drier. Filled the unit with 140+ of Nitrogen. Unit is holding pressure for 20 mins. Removed all Nitrogen. Pulled a Deep Vacuum on the unit. Filled the unit with 3.75 Oz's. Pressures are 110 on the high side and 1 Bar on the low side. Unit is starting to Cool. Unit is working as Designed. ( Any questions please check Sd Pictures. ) ; used 1 W11506635 ( Access Valve ( DS / Vs)), and 1 Wpw10143759 ( Drier ( DS / Vs)) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Ashburn, Virginia 20147
Demonte S.
Job Details:
11/13/2023
Inspected the unit. Found that the cx is saying that the Refrigerator isn't Dispensing Water from Dispenser / Ice Maker isn't making Ice. Cx just replaced the Water Filter. Took out the Water Filter. Tested the Dispenser. Dispenser is now Dispensing Water. Removed Ice from the Fill Tube to the Ice Maker with Steam Gun. Tested the Ice Maker. Ice Maker Harvested & Filled. ( Cx has the Freezer Section too packed. Lower Bin has Ice and will not allow you to pull it out. I advised the cx they will need to turn the unit off and lay down towels to catch the Water. Steam Gun isn't clearing ice when I tried. ) Unit is working as Designed. Cx paid in full by Card. If the cx calls back order the Water Filter Housing = W11162042. Don't go without parts.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near Scottsville, Virginia 24590
Eric F.
Job Details:
11/13/2023
"Confirmed cx complaint unit not heating. Found 4-2 error code, failing heater relay. Checked element for continuity/hotspots, no issues noted with element and unit is currently heating. Ordering acu.; ordrng 1 W11629915 (ACU)"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Schuyler, Virginia 22969
Eric F.
Job Details:
11/13/2023
"Confirmed cx complaint unit not advancing cycles. Found inlet valve not actuating, replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Staunton, Virginia 24401
Danny R.
Job Details:
11/13/2023
fund fan blade loose reseated andnoise seems to have left if called back order fan and blade for unit unit doesnr make nosie now i put in part numbers just in case they call back WP2315549 fn motor WP2169142 blade fan
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS
Near Staunton, Virginia 24401
Danny R.
Job Details:
11/13/2023
found filter stuck turned off water to unit releced water to get pressure off vacle then took it off repleced old filter with cxs filter they had it went in and i took out a gallon of water fine unit checksok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Baltimore, Maryland 21209
Brian R.
Job Details:
11/13/2023
came out and replaced doors. name plate not ordered. will order part as well as rescheduled cx for 11/28 cx also needs doors picked up in back of carport. 2 doors.; ordrng 1 W11223753 (Nameplate)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Hanover, Pennsylvania 17331
Sal R.
Job Details:
11/13/2023
"Per the previouse t4ech, I was able to access the under side of the unit. I then replaced the splutch, shifter, belt, motor, and sheild. I then recalibratedthe unit and ran a auto test. I also ran manuel test on the agitation and spin cycles. Unit test good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Fort Washington, Maryland 20744
Shane B.
Job Details:
11/13/2023
installed sump and tested unit for cx. unit completed service cycle with no issues or leaks. unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Stewartstown, Pennsylvania 17363
Bernard M.
Job Details:
11/13/2023
"Cx complaint unit makes noise. When arrived the unit is empty and sitting in empty kitchen/living room. Unit was running and everything sounds normal. Accessed the back and found the compressor and fan both running without noise. Cx had contractor out and I instructed him on the operations of unit. The evap fan running is the cx concern, which sounds normal. Informed contractor, unit will sound loud while its empty and person sitting next to it. Contractor will relay to cx. Unit operates and sounds as designed."
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Unionville, Virginia 22567
Tanner B.
Job Details:
11/13/2023
"Installed splutch, shifter, belt and hose clamp. tested unit. Job complete"
We serviced a
JENNAIR REFRIGERATOR
Model JF36NXFXDE01
Near McLean, Virginia 22102
Christian C.
Job Details:
11/13/2023
Cx complaint left RC door does not fully close and leds are out. Inspected unit found mullion does not always allow door to close. All leds are out TSP.; ordrng 1 W10732106 (mullion) and 4 W11632139 (led kit)s
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Dover, Delaware 19901
Frederick R.
Job Details:
11/13/2023
CX complaint is F9E1 code on washer. Inspected/tested/verified code and found drain pump working. Water draining from hose but terrible odor. Suggested CX buy afferh and run a few clean cycles. He also has wrong drain hose on unit and this could beallowing unit not to drain properly. Returning with drain pump. Also found bello seal defective so ordering that as well. PO needs Lowes approval. CX is aware he needs to make unit accessible before our return.; ordrng 1 WPW10237499 (bellow) and 1 W11281268 (hose) and 1 285863 (drain hose)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Lancaster, Pennsylvania 17603
Justin L.
Job Details:
11/13/2023
As per previous visit was able to access unit and replace parts. Tested unit and unit checks good no further work needed
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Gettysburg, Pennsylvania 17325
Andrew S.
Job Details:
11/13/2023
Cx complaint is that the unit is making a loud noise when spinning. Upon arrival I found that the unit has no error codes. When started a spin cycle I found that the splutch has failed and is causing the noise. i accessed the bottom of the unit and found that the nut has worked it's way off of the shaft allowing the pulley and belt to slide down against the cover. i was able to replace the belt and Splutch. I then tested the unit and found that it is now functioning as intended. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Reading, Pennsylvania 19609
Cody H.
Job Details:
11/13/2023
"Was able to access unit and replace control and evap harness per previous visit. Was able to calibrate control to unit, unit was unplugged and pulled out on arrival. unit will take time to cool down before it gets to temp and making ice. No further work needed."
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Washington, District of Columbia 20024
Samuel R.
Job Details:
11/13/2023
replaced latch and tested unt with coins.unit still not working.will only work in service modes.unit is getting the 120v it needs.re order control which is still covered under 1yr warranty for part;W11368855; ordrng 1 W11368855 (control.)
We serviced a
WHIRLPOOL DRYER
Model WED5050LW1
Near Delmar, Maryland 21875
Michael E.
Job Details:
11/13/2023
"CX complaint: sometimes clothes still wet after cycle. Tested unit and it is heating, tumbling and air flow tested in the green. Sometimes cycle ends before all clothes are dry. I went over the moisture sensor and mixed loads with CX. Also went over that some heavy materials may need and additional sping. Unit is working proeprly. Job is complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Holtwood, Pennsylvania 17532
Justin L.
Job Details:
11/13/2023
As per previous visit was able to access unit and replace part. Tested unit and unit checks good no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Silver Spring, Maryland 20901
Brian F.
Job Details:
11/13/2023
"Cx states deli drawer slider stuck, tested and confirmed, doesn't slide from side to side. Removed old slider, installed new slider, tested, unit is now working properly."
We serviced a
WHIRLPOOL COOKTOP
Model WEE515S0LS2
Near Springfield, Virginia 22151
Lloyd B.
Job Details:
11/13/2023
"Cx complained the logo was crooked. Removed old WP logo but it cannot be reattached. Unit needs new wp logo. Please ship part to cx, no tech needed; ordrng 1 W11178521 (whirlpool)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Towson, Maryland 21286
Brian R.
Job Details:
11/13/2023
"cx has a few issues with unit and how this unit is othing like old unit. says cold does not fill cold and at times powder soap is still in things and unit does not wash right, also said cloths are wrinikled when she takes them out. no codes in unit. recalibrated unit and ran uto test. unit checks and runs as it should. also went over all settings as well as deep water fill for bigger loads and extra water. she will try a few different cycles and see how unit does. job complete."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Owings Mills, Maryland 21117
Brian R.
Job Details:
11/13/2023
replaced parts ordered and tested unit. unit checks. job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Dover, Pennsylvania 17315
Sal R.
Job Details:
11/13/2023
"CX complai t was that the unit would not start a wash cycle. I entered diag and found a F7E1 error code. I cleared the code and ran a auto test. Unit was able to fill and agitate during the auto test , but once at spin cycle the unit would half spin and the unit backed out od diag mod and canceled the test. I was able to unplugg the unit and accessed and replaced the acturator. I then plugged unit back in and tested. I found the unit to compete the auto test and recal with out problems . I then started a drain and spin form CX at her request. Unit started auto sencing and filling. Unit is opperating as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5100VQ2
Near York, Pennsylvania 17408
Sal R.
Job Details:
11/13/2023
"CX complai t is that the unit is not spinning correctly. I found that under the unit the gearcase is dripping /leaking oil. I also found that the retention spring and the suspenions springs are worn and will need to be replace. I am ordering 1 gearcase (3360629), 1 motor coupler (285753A), 1 clutch (285785), 1 retainer spring (8316845), 3 ssupenion springs (WP63907), 1 drive block (WP389140), 1 spanner nut (WP21366), and 1 agitator(285565). Once all parts are avalible, please have someone form the office call to set a retun date. Rreturn date will need to be 2 call counted due to rusted spanner and drive block not seperating .; ordrng 1 3360629 (gearcase) and 1 285753A (motor coupler) and 1 8316845 (rear support spring) and 3 WP63907 (suspenion rings)s and 1 285785 (clutch) and 1 2callcount (2 call count) and 1 WP389140 (drive block) and 1 WP21366 (spanner nut) and 1 285565 (agitator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Spotsylvania Courthouse, Virginia 22551
Tanner B.
Job Details:
11/13/2023
"Installed new filter housing, tested unit.. Unit still has low flow with filter in .. water flow to unit is weak.. cx has filtration system on home, stated to just remove filter .. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Middletown, Pennsylvania 17057
Fred G.
Job Details:
11/13/2023
i was able to access unit and replace the sump and motor as per previous visit. I found unit now checks good.
We serviced a
KITCHENAID RANGE
Model KFGC506JSS05
Near Fredericksburg, Virginia 22407
Tanner B.
Job Details:
11/13/2023
"Units door not closing properly, found hinges w/ drag causing issue .. also the gas flow is loud on cooktop.. unit needs new regulator; ordrng 1 W11568941 (hinge left) and 1 W11568813 (hinge right) and 1 W11193822 (pressure regulator)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Fredericksburg, Virginia 22405
Tanner B.
Job Details:
11/13/2023
"leds out, unit needs led kit for this specific model .; ordrng 1 W11683244 (led kit)"
We serviced a
JENNAIR FREEZER
Model JF42NXFXDE01
Near Washington, District of Columbia 20017
Sherwood
Job Details:
11/13/2023
cx complaint frost in fc. arrived and found cx put unit into sabbath mode. removed sabbath mode cx needs fc door evap is freezing up due to door not sealing completly.; snapped 4 QuickPics
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM01
Near Winchester, Virginia 22602
Daniel J.
Job Details:
11/13/2023
filter not comingn out when filter door not bringing filter out when door open drawers not supported found glasses removed from braces and used as shelf missing one support customer would like to try to install herself to avoid labor charge glass for drawer being used as shelf informed customer that would have to go on the new holder with plastic trim pc; ordrng 1 w11368751 (holder)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS05
Near New Freedom, Pennsylvania 17349
Bernard M.
Job Details:
11/13/2023
"Replaced both parts per previous tech, ran test 57 and icemaker harvested, ran test 45 and it filled. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Hyattsville, Maryland 20782
Brian F.
Job Details:
11/13/2023
"Installed new ice maker, ran test 56, 57, 58, and 59, all tests passed, ran test 45, valve activated and water filled mold. Unit is now working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Frederick, Maryland 21701
Ricardo S.
Job Details:
11/13/2023
"Cx complains that the unit not cleaning dishes anymore, inspected unit, valve and water level cks ok, the motor receives 120vac, but make a humming noise, the motor is bad, order sump pump assy; ordrng 1 w11613479 (sump pump)"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Toano, Virginia 23168
Orbie
Job Details:
11/13/2023
replaced lid and top. unit working as designed.
We serviced a
WHIRLPOOL WASHER
Model WET4027HW2
Near East York, Pennsylvania 17402
Sal R.
Job Details:
11/13/2023
CX complai t ws that the unit would not complete a wash cycle. I found that the unt would not allow hot water in from the hot side of the inlet valve. I was able to access and replace inlet valve . I tehn tested unit and unit test good.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Goldsboro, Pennsylvania 17319
Fred G.
Job Details:
11/13/2023
"cx complaint unit wont drain and wont run. inspected unit and entered diag and found f9e1, f9e2, f8e4, fae2. I found units drain pump was not coming on. I found sump works and it does have incoming water. vacuumed out standing water. unit needs drain pump and control. scheduled cx for 11/16/23; ordrng 1 W11497943 (drain pump) and 1 W11462459 (control)"
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Smithsburg, Maryland 21783
Andrew S.
Job Details:
11/13/2023
Cx complaint is that the unit is making a screaching noise as soon as it starts. Upon arrival I verified the noise. i found that the idler is causing the noise. i was able to access and replace the Idler. I then tested the unit and found that it is now functioning as intended. job complete
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near York, Pennsylvania 17406
Sal R.
Job Details:
11/13/2023
"CX complai t is that the unit is making a loud noise during opperation. I found that the blower wheel is fragmented and damaged witch is causing the noise. I am ordering 1 blower wheel (WP697772) and 1 motor assem (W1126010). I collected $317.20 cash for service , parts, shipping, taxes, and labor charges. Motor is covered under the 10 year limited warranty. I have set a return date for 11/29 at CX request. CX is paid in full as of 11/13/23; ordrng 1 WP697772 (blower wheel) and 1 W1126010 (motor)"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0ES0
Near Wilmington, Delaware 19810
Taylor F.
Job Details:
11/13/2023
"Cx complaint is oven door not closing properly. Found the hinges out of adjustment causing the door to not close properly. Was ablew to adjust hinges and get door to close properly. Cx broke the glass on the outer door trying to close door. Ordering outer door, screws and cannot reschedule at this time. Cx paid for outer door and screws.; ordrng 1 WPW10409946 (glass-door) and 2 WP355214 (screw)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Williamsburg, Virginia 23188
Orbie
Job Details:
11/13/2023
installed sump and motor. tested unit. working as designed
We serviced a
WHIRLPOOL DRYER
Model MED7230HW2
Near Bristow, Virginia 20136
Richard B.
Job Details:
11/13/2023
"CX complant. Dryer leaks when steaming. Inspected unit and could not find evidence of leak from steam valve. Replaced steam valve and tested unit. With drum empty on steam feature . Steam valve kicked open and sprayed water at front of machine , No clothes in unit and unit leaked out front due to nothing to catch water . RB; ordrng 1 w11611436 (steam valve)"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB3
Near Newport News, Virginia 23607
Lucas R.
Job Details:
11/13/2023
"replaced control, sensor reading 75 degrees, heated to 350, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVW7232HW2
Near Virginia Beach, Virginia 23456
Branden R.
Job Details:
11/13/2023
"cx complaint still not spinning, making loud noise when it tries. checked unit and found f0e3 over load error code .cleared error codes and ran test and everything checked out good . asked cx for a load of clothes and cx loaded unit . ran FULL quick cycle at 31 mins and everything checked out good. Cycle finished as designed. unit is running as designed ."
We serviced a
WHIRLPOOL RANGE
Model WFG515S0MS0
Near Claymont, Delaware 19703
Taylor F.
Job Details:
11/13/2023
Replaced console from previous diagnosis and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL DRYER
Model MED5500FW1
Near Lancaster, Pennsylvania 17603
Justin L.
Job Details:
11/13/2023
"Cx complaint unit making noise. Was able to access unit and verify concern. Dissasembled unit and found idler seizing and rollers wearing. Quoted cx for repair and collected full amount. Replaced parts, cleared lint build up and tested unit and unit now operates as designed no further work needed; ordrng 1 W10837240 (idler (JL VS)) and 4 WPW10314173 (roller (JL VS))s, used 1 W10837240 (idler (JL VS)), and 4 WPW10314173 (roller (JL VS)) from stock"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Salunga-Landisville, Pennsylvania 17538
Justin L.
Job Details:
11/13/2023
Cx complaint unit not cleaning clothes. Was able to access unit and verify model and serial. Entered diag to find F7E4 basket engagement failure. Ran auto test and found unit filled and drained but couldnt spin or agitate due to failed parts. Area surrounding unit and underneath was unsanitary and cx will need to have it cleaned up for return or service will be denied. Scheduling return for Thur 11/16/23 with slider and clutch; ordrng 1 W10754448 (clutch) and 1 W10734521 (slider)
We serviced a
WHIRLPOOL RANGE
Model WFG371LVB1
Near Mount Joy, Pennsylvania 17552
Justin L.
Job Details:
11/13/2023
CX complaint sometimes unit works sometimes it doesnt. Entered diag and found no saved codes. Found temp sensor reading 70F. Preheated oven to 350F and while preheating checked the drawer and found left side slide disconnected which allowed a pan to fall out and ground itself to ignitor. Corrected slide and allowed unit to pre-heat. Unit preheated 350 and using thermocoupler verified temp and watched it cycle. Unit now checks good no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model MRT118FFFM01
Near Wilmington, Delaware 19809
Taylor F.
Job Details:
11/13/2023
Cx complaint is unit freezing even when on the warmest setting. Tested inspected and verifed complaint. Found the unit to be 34 when set on the warmest setting and would get colder and freeze things. Quoted cx for thermistor and cx is going to think about decision. Marking job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ2
Near Manheim, Pennsylvania 17545
Justin L.
Job Details:
11/13/2023
As per pevious visit was able to access unit and replace parts. Pre-heated unit and unit now checks good no further work needed
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Frederick, Maryland 21702
Ricardo S.
Job Details:
11/13/2023
"Rent a center, washer lid lock not working, insected unt when i press the start button .. the lock makes a clicking noise, faulty latch, replaced part,.. Pre-id, unit tested and washer works fine"
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Wilmington, Delaware 19801
Taylor F.
Job Details:
11/13/2023
Cx complaint is unit not completing cycles. Tested inspected and verifed complaint. Replaced control and unit is now working as designed. Heater ohmed 15.2 ohms. Job is complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Westminster, Maryland 21157
Drew B.
Job Details:
11/13/2023
replaced all parts and tested now checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Magnolia, Delaware 19962
Frederick R.
Job Details:
11/13/2023
CX complaint is WM not draining. Since prior techs visit CX has replaced drain line. Drain pump was stuck on through control. Reset control to resolve that issue. Drain hose was full of water. Levled hosed down and drain entire unit for CX. They need to figure out a better draining setup then what is in their home. Gave some advice and advised them to consult with a plumber. Unit itself is working properly. CX paid $139 SC fee last week
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Schuyler, Virginia 22969
Eric F.
Job Details:
11/13/2023
"Confirmed cx complaint unit icing up in freezer. Found drain line clogged, frozen. Cleared line, tested unit, unit working as designed. Cx paid in full."
We serviced a
MAYTAG WASHER
Model MHW5100DW0
Near Virginia Beach, Virginia 23462
Zachery R.
Job Details:
11/13/2023
"cx complaint unit not completing cycle and constantly trying to drain, checked unit, unit displaying f9e1, cleared fault, tried running test cycle unit acting sporadic. checked drain pump, drain pump reading 15ohms. removed debris from drain, tried running test cycle, no luck with test cycle, come to find defective acu and defective drain pump, quoted cx for repair. cx unsure atm, advised cx ticket is open for 30 days. collected service fee via check, check in bag."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Reading, Pennsylvania 19610
Cody H.
Job Details:
11/13/2023
"CX complains unit is not making ice. Unit shows 7.6*F in FC, unit icemaker is showing rotation as well as water fill. Unit shows E5 error. Was able to reset power to unit and leave unit powered down for 30 seconds. Unit is going to need icemaker and control for repair. Office to schedule repair with cx when all parts arrive.; ordrng 1 W11658802 (icemaker) and 1 WPW10675033 (control)"
We serviced a
WHIRLPOOL WASHER
Model WFW8620HW3
Near Waynesboro, Pennsylvania 17268
Andrew S.
Job Details:
11/13/2023
Cx complaint is that the unit is giving an F4E1 error code. Upon arrival I verified the code. I then ran thru the testing for the error code and found that the the element is reading 18.2 Ohms at J3-1 and J3-2. I quoted the cx for the cost of the repair. Cx paid for the parts and taxes( svc and lbr covered as call back). I was able to access and replace the main control. I then tested the unit and found that it is now functioning as intended.
We serviced a
KITCHENAID RANGE
Model KFGD500EBS00
Near York, Pennsylvania 17402
Sal R.
Job Details:
11/13/2023
"CX complai t is that the upper oven will not start a bake cycle. I found that all the cooktop burners are opperating as designed. I found that the lower oven is starting a bake and broil cycel. In the upper oven the broil will start , but no the bake. I was able to use a moving mat and pulled unit out of the cab. I accessed the rear and ohmed out the upper oven bake ignitor . I only foun d 13.8 OHM's resistanse . I plugged the igniter back in and tested board between P2-3 & P6-3 . I found 13.8 OHM's resistanse. i am ordering 1 igniter (WPW10324738) and 2 screws (WP4159193). I have set a return date for 11/16. I collected payment for complete repair in the amount of $461.99. CX is paid in full.; ordrng 1 WPW10324738 (igntr-bake upper oven) and 2 WP4159193 (screw)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ02
Near West York, Pennsylvania 17404
Sal R.
Job Details:
11/13/2023
"CX complaint is that the unit is not dispensing water. CX informed me that the unit is intermitantly not dispensing water. I fou d that the unit is dispensing water at tie of service , however the seperator / water paddel is fragmenting . I am ordering 1 seperator (WP4159193). IOnce the contract is apporved, please have somoen form the office call to set a retun date. 1; ordrng 1 w11423787 (seperator)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53520CS0
Near Freeland, Maryland 21053
Bernard M.
Job Details:
11/13/2023
Cx complaint the fan runs and interior light stays on while the door is closed. Was unable to enter service due to unit running and display reading door open. Accessed the interlock switches and found the upper and lower switches had no continuity. Contacted Safety to report and they won't be covering repair due to age of unit. Gave cx quote for full repair and he'll be purchasing new unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAE00
Near Williamsburg, Virginia 23185
Orbie
Job Details:
11/13/2023
"replaced icemaker, replaced heater but wrong part number. called MR and was advised to order correct heater kit to update unit. also ordering door gaskets as gasket is seperating.; ordrng 1 W10619962 (heater) and 2 W10407212 (gasket-fip)s"
We serviced a
JENN-AIR RANGE
Model PRG4810LP
Near Carlisle, Pennsylvania 17015
Fred G.
Job Details:
11/13/2023
cx complaint left front and center rear burner flames not the same. Inspected unit and found burner caps were faulty. I found burner caps were no longer avaliable. charged cx only for serivce call fee only.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW01
Near Greencastle, Pennsylvania 17225
Andrew S.
Job Details:
11/13/2023
Per previous tech I was able to access and replace the control box. I then repowered the unit and found that the unit is now functioning as intended. Job complete
We serviced a
WHIRLPOOL RANGE
Model KFGG504KPS1
Near Waynesboro, Virginia 22980
Danny R.
Job Details:
11/13/2023
i found the air flow guide closed on oven burner adjusted this and the vavles on cook top . unit checksok now
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Greencastle, Pennsylvania 17225
Andrew S.
Job Details:
11/13/2023
Cx complaint isn that the unit is making noise when it is spinning. Upon arrival I found that the unit is level. i also ran the manual spin cycle and found that the unit is not making the noise. I inspected the area surrounding the unit and found that the water lines are resting against the back panel. WHen the unit is starting a spin cycle with a load in the hoses are bouncing off of the panel causing the noise. I advised the cx to use pool noodles on the water lines to minimize the noise. unit is functioning as intended. job complete.
We serviced a
WHIRLPOOL FREEZER
Model WRS325SDHZ
Near Virginia Beach, Virginia 23456
Branden R.
Job Details:
11/13/2023
"cx complaint unit frosted up , checked unit and found heater connetion unseated allowing not vac to heater , connetion warped not allowing proper connetion to click into heater from harness . ordering new harness along with heater for repait . thermistor ohmed out good steamed out unit and shop vaced drain pan .; ordrng 1 WP2323198 (heater) and 1 W11545823 (harness)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53520CS5
Near New Castle, Delaware 19720
Taylor F.
Job Details:
11/13/2023
Cx complaint is unit tripping breaker. Found the interlocks to be defective. Ordering the interlocks and fuse. Cannot rescheudle at this time. Returning tech see sticky notes.; ordrng 1 W10138793 (fuse) and 1 W11244490 (interlock)
We serviced a
KITCHENAID RANGE
Model kgcd807xss02
Near Bowie, Maryland 20721
Davonte
Job Details:
11/13/2023
"cx complained unit burners would making clicking noises after being lit. confirmed cx complaint. back left and front right burner igniter isnt coming in contact with cap burner causing cx to ignite stove with a lighter. left front burner is working as should. all burners caps and burners heads have rust , and screws are rusted as well. asdvised cx that since screws are rusted, there is good cahnce they will break off. quoted cx for repair. cx stated she will be looking to get new unit. unit need burner heads and cap. orfice holfers, 2 iginiter. screws and switches"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Waynesboro, Virginia 22980
Danny R.
Job Details:
11/13/2023
i found chut loose and out of placde in door reseated chut and also ice bin now sends ice into cup right if called back send bin
We serviced a
MAYTAG WASHER
Model MVW7232HC1
Near Westminster, Maryland 21157
Drew B.
Job Details:
11/13/2023
replaced all parts tested reclaibrate and tested and now checks good
We serviced a
KITCHENAID COOKTOP
Model KCGS550ESS01
Near Upper Marlboro, Maryland 20772
Shane B.
Job Details:
11/13/2023
installed both ordered parts. used bubble solution to check for leaks with unit off and with all burners on. no bubbles. found front left burner flame looks odd. found cap is deformed. ordering new cap kit. schedule when avialable.; ordrng 1 W10814915 (cap-burner)