Service History 541 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIDM02

Near Baltimore, MD 21206

Marc M.

Job Details: 05/09/2023

cx complaint unit not producing ice. inspected unit and found ice bin empty. checked in diag and found bin switch operational. ran test 44 and unit ended with a 23 designation indicating failed icemaker motor. however checked bottom left door hinge and found the wire harness to the hinge to be broken. unit would now need a fc door to repair. quoted cx but with price being so prohibitive the cx will not proceed. collected 120 service call in CASH (5-20 dollar bills)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HBS00

Near Millville, DE 19967

Frederick R.

Job Details: 05/09/2023

Replaced heater per prior diagnosis. Tested defrost after repair and the unit is working as designed. Job is complete

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ2

Near Millersville, PA 17551

Justin L.

Job Details: 05/09/2023

Cx complaint rf burner not working properly. Was able to access unit and tested to find that the switch was getting power and sending out to turn on element but the switch wasnt cycling. Ordering rf infinite switch and once in office will need to set return; ordrng 1 WPW10434452 (rf infinite switch)

We serviced a

WHIRLPOOL ICE MAKER

Model WRS965CIAH00

Near Damascus, MD 20872

Brian R.

Job Details: 05/09/2023

cx complaint is no ice out door. said they had someone out and they replaced motor as well as control and said no power to motor and might be broken wire in door. units O-O-W and he knows. tested power at motor and didnt get any. tested power at plug and had power but nothing to motor. cx will replace one day and will pay 120 service.

We serviced a

WHIRLPOOL WASHER

Model WFW3090JWO

Near Washington, DC 20003

Emmanuel R.

Job Details: 05/09/2023

"Cs unit will count down the timer but never start the cycle, confirmed complaint.I found the control board is unresponsive. Replaced control and tested unit.Unit is now working properly."

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Rockville, MD 20852

Roberto I.

Job Details: 05/09/2023

"Cx complaint washer not turning on.Confirmed unresponsive console. Removed part, confirmed 13.5Vdc supplied by the control board. Replaced part using pre id, ran diag, no errors. Ran UI test and then a test cycle. The unit worked as designed."

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFZ07

Near Nottingham, MD 21236

Neil H.

Job Details: 05/09/2023

REPLACED BOTH RC AND FC BULB LIGHTS BOTH ON

We serviced a

MAYTAG DRYER

Model MEDB765FW0

Near Yorktown, VA 23693

Justin W.

Job Details: 05/09/2023

cx complaint unit not heating. checked to find 240 vac between l1 and l2. checked to find heater ohming open. replaced heater from pre id. tested unit working as designed

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Upper Marlboro, MD 20772

Leon

Job Details: 05/09/2023

cx complaint was unit had a smell when drying i didnt smell anything but i did see the some type of mildo on the blower wheel housing cx dont like that he could see that so we are ordering a new blowing housing parts warehouse hav the part in stock; saved tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KUBL314KSS00

Near Rockville, MD 20850

Roberto I.

Job Details: 05/09/2023

"Cx doesn't have pop to prove the purchase date on the p/o, The unit is not registered and based on the serial # iot seems to be oow. Cx is calling Kitchenaid. If we go back, the unit needs new door assy W11644056. The door is warped."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Annapolis, MD 21409

Shawn D.

Job Details: 05/09/2023

"cx complaint unti is rattling wall behind unit and causing alot of noise. inspected unit and seems level, checked for errors and had f7e1 f7e7 so cleard them and ran service cycle and went trhough just fine with no errors retunring but when you want spinning rear panel is rattling an drain lines are againt the wall. tighten rear panel and rattle noise went away. i then instructed cx to get a plumber to install a new pan for washer and move it away from the wall. unit is good to go"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Newport News, VA 23608

Justin W.

Job Details: 05/09/2023

while swapping tub screw head broke off in left middle front rack holder. put aluminum tape over hole until new rack roller support and screw can be installed spoke to MA he is pulling screw for job.; ordrng 2 W11614118 (wheel tub)s and 2 wheelmountscrew (see MA)s and 1 look (look)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Tysons, VA 22102

Christian C.

Job Details: 05/09/2023

Arrived at building talked with maintenance and explained unit is out of warranty. They said they will look for proof of purchase or get it covered.

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Thomasville, PA 17364

Bernard M.

Job Details: 05/09/2023

Cx complaint unit won't complete cycles. Entered diag and found error code F8E1 long fill. Removed top and found the connection to hot valve wasn't secure. Reconnected wire to valve and secured with zip tye. Ran test cycle and unit completed cycle without any further issues. Unit checks good

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Charles City, VA 23030

Orbie

Job Details: 05/09/2023

"cx complaint unit not going through cycles. checked unit found F9E1. checked hot and cold valve in test mode, cold valve sounds weak. checked drain pump. drain pump draining water. spin/agitate functioning. unit needs water valve to complete repair. send tech with drain pump as well just to be sure though. called office to schedule for sooner date.; ordrng 1 W11210459 (valve) and 1 W10919003 (pump-water)"

We serviced a

WHIRLPOOL FREEZER

Model WRS325SDHZ08

Near Virginia Beach, VA 23462

Zachery R.

Job Details: 05/09/2023

"cx complaint no cool, checked unit, come to find brown wire not seated to heater, used steamer to clear frost build, replaced harness, verified frost pattern is forming, and heater is responding, advised cx to monitor unit for atleast 24hrs."

We serviced a

ROPER WASHER

Model RTW4516FW2

Near Lancaster, PA 17603

Justin L.

Job Details: 05/09/2023

As per previous visit was able to access unit and replace parts. Tested unit and unit checks good no further work needed

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Fairfax, VA 22032

Simon

Job Details: 05/09/2023

CX complaints water despensing not working .check water pressure .change filter housing .water FLOW 8 oz in 12 sec.SZ; snapped 5 QuickPics

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Virginia Beach, VA 23456

Zachery R.

Job Details: 05/09/2023

"replaced both parts, while testing unit noticed insulation is soaked, tried ringing out insulation, insulation is still very wet and will need to dry out before installing. cx has insulation hung up and will be returning 5/15; schdld next appmnt for 5/15 MON !"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Washington, DC 20017

Sherwood

Job Details: 05/09/2023

cx compliant compressor blow up. found filter drier not attached. unit needs filter W11109499 and recharge; ordrng 1 W11109499 (filter drier)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Yorktown, VA 23692

Lucas R.

Job Details: 05/09/2023

"cx complaint unit not starting, checked unit found button on encoder no making contact to console"

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Lewes, DE 19958

Frederick R.

Job Details: 05/09/2023

"Found prior tech misdiagnosis. All this unit needed was a belt. CX paid $263.77 for gearcase which is not needed. Cost of belt is $54.88 difference of $208.89. Labor and shipping is $125.00 which leaves a credit due back to CX of $83.89. Calibrated unit after repair and tested all spin speeds and diagnostic cycle and the WM in now working as designed. Job is complete.; ordrng 1 W11239857 (belt FRVS) and 1 look (look), used 1 W11239857 (BELT FRVS) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Williamsburg, VA 23188

Justin W.

Job Details: 05/09/2023

cx complaint unit leaking from back valve. checked unit to find valve leaking. replaced valvev to find new valve leaking slower the old but still leaking. ordering new valve and fill line just in case for return. sending old valve back due to defective and leaking; ordrng 1 W11524655 (inlet valve)

We serviced a

MAYTAG WASHER

Model MVWP576KW0

Near Severn, MD 21144

Justin S.

Job Details: 05/09/2023

the unit is just locking and unlocking the lid. replaced the lock with vs and retested. the unit si now draining and spinning good. the unit is now ready; ordrng 1 WPW10482836 (latch)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Dover, DE 19904

Taylor F.

Job Details: 05/09/2023

"Cx complaint is unit off balance, making a vibrating noise. Tested unit and could not verify complaint. DId a load of wet towels on spin as well as regular clothes and unit is working as designed. What cx is hearing is the hoses hitting the wall or back of unit. Unit is working as designed. Job is complete."

We serviced a

JENNAIR MICROWAVE

Model JMC2430LL00

Near Great Falls, VA 22066

Jason A.

Job Details: 05/09/2023

CX compaint MW doesnt heat. Found cavity light out when testing. Adjusted installation of rails per service pointer. See SDpics. MW now heats w/o pushing in door > JJ; ordrng 1 W10886919 (lamp cavity) and 1 W11238401 (transformer light) and 1 W11325784 (MW apl mgr) and 1 2Tech (2tech) and 1 LOOk (LOOK)

We serviced a

WHIRLPOOL FREEZER

Model KBSD602ESS01

Near McLean, VA 22101

Lloyd B.

Job Details: 05/09/2023

Cx complained of dim and no lights. Installed new led's and tested and all lights now work. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Severn, MD 21144

Justin S.

Job Details: 05/09/2023

the unit is not filling with cold water. found the valve is open. replaced the valve with vs and retested. the unit is now spinning and draining good. the unit is nwo ready; ordrng 1 W11513255 (valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Emmitsburg, MD 21727

Bernard M.

Job Details: 05/09/2023

"Cx complaint the RC doors areen't sealing and FC handle is loose. Inspected RC and found both gasket beginning to tear. Also found the FC door handle loose. Using allen key, its unable to tighten and the screws are all the way up inside. Ordering gasket and will use the other gasket and handle on return. Set return for 5/12 and office will contact cx with time frame; ordrng 1 W10830274 (gasket)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Washington, DC 20017

Sherwood

Job Details: 05/09/2023

cx compliant not makin ice and rc not cooling. fou nd heater not working. orderingW11650661heater; ordrng 1 W11650661 (heater)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Boonsboro, MD 21713

Ken M.

Job Details: 05/09/2023

Capacitor and actuator replaced and tested. Unit managed to agitate once before starting to click again. Issue is either in a weak point in the harness or a chattering relay on the control. Ordering control and lower harness.; ordrng 1 W11643701 (lower harness) and 1 W11513246 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Woodbridge, VA 22193

Tanner B.

Job Details: 05/09/2023

"CX Concern the unit not cooling, found frosted up fc evap. cleared ice, replaced fc evap thermisitor and placed in correct location .. ordering updated defrost heater w/ harness to prevent future defrost issues ..; ordrng 1 W11650662 (heater) and 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near East Berlin, PA 17316

Bernard M.

Job Details: 05/09/2023

"Cx complaint unit doesn't cool properly. Inspected RC and temps were normal. In the FC found items weren't frozen. Removed the evap cover and found the evap beginning to build up frost. Evap isn't defrosting. The wire for the defrost heater is disconnected from the mullex Unit will need defrosted, ordering harness, once approved contact cx to reschedule; ordrng 1 W11650660 (harness)"

We serviced a

WHIRLPOOL HOOD

Model WVW53UC0LS

Near Clinton, MD 20735

Shane B.

Job Details: 05/09/2023

"when i arrived unit was put back together and unit had power. i found the controls board sitting loose in the unit so the buttons were flush with front of unit. tested all functions and they all seem to be working fine. fan is not needed. new control board is damaged, box was open when i arrived and the fan button is broken off the control. tried to reinstall original board but there are no mouting holes, no clips, nothing to hold the board in place. parts diagram doesnt show any missing parts. called techline, they couldnt find any info. they had me send pictures so they could have engineering figure it out. left TY card on unit. no one is here, house is new contruction so no one to sign card. whirlpool will be in contact to figure out next step.; saved tckt"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ1

Near Burtonsville, MD 20866

Ricardo S.

Job Details: 05/09/2023

"customer complains unit does not heat from day 1, unit inspected, power good, 120 VAC, interlock switches work ok, main board receives 120 VAC, high side problem, main board receives 120 VAC unit needs parts, but the customer does not want any repairs, so they will return it to the store..; ordrng 1 W11256462 (diode) and 1 WPW10693025 (magnetron)"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Laurel, MD 20723

Ricardo S.

Job Details: 05/09/2023

"Cx complans that the unit wont drain, inspected unit, i ran test mode, found an error code f9e1 long drain.. i try to ran a cycle but the unit wont respond.. the wire on drain pump looks bad .. when i move the wires the unit starts to drain order parts; ordrng 1 w11590868 (harness) and 1 w11399437 (drain pump)"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW3

Near Upper Marlboro, MD 20772

Samuel R.

Job Details: 05/09/2023

replaced parts and tested unit.no loud noises.unit working properly.calibrated unit.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Silver Spring, MD 20910

Dustin F.

Job Details: 05/09/2023

"CX complaint: RC door not sealingInspected unit, found waves in door frame. Door is bowed and is not sealing properly at times. gasket looks great. Ordering new White RC door. oversized part. ship to cx; ordrng 1 W11023679 (RC door (White))"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Reston, VA 20191

Jason A.

Job Details: 05/09/2023

CX complaint WASHER doesnt hi spin. Replaced complete splutch assym. Used red locktite on nut. Level unit & calibrate.Ran test wash &vtest spins hi > JJ

We serviced a

WHIRLPOOL DRYER

Model WED8000DW4

Near Fort Washington, MD 20744

Leon

Job Details: 05/09/2023

"cx complaint was unit didnt heat confirmed issue tested the tco everything tested 0,.3 ohmes then i tested the heater element i got OL replaced the element let the unit run for about 5 mins everything was heating like it should"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Fairfax, VA 22032

Demonte S.

Job Details: 05/09/2023

Inspected the unit. Found that the cx is saying that Refrigerator isn't Dispensing Water. Checked the Water Reservoir. Found that the L joint is frozen. Heated a cup of water to remove ice in Water Tube. All Ice is removed. Installed Perma Gum to the Water Tube. Tested the unit. Unit is now Dispensing Water. Unit is working as Designed.( Cx had the refrigerator section set to 33 Degrees. I advised to the cx to keep the refrigerator set to recommend settings. Any questions please check Sd Pictures.) ; used 1 WP505587 ( SEALER DS / Vs) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM00

Near Harrisburg, PA 17104

Fred G.

Job Details: 05/09/2023

i was able to access unit and found i recieved 2 left sliders and the cx also was shipped a left slider. I found left slider was the faulty part and was able to replace just left side and found unit now checks good.

We serviced a

WHIRLPOOL WASHER

Model MVWB765FW3

Near Monrovia, MD 21770

Ricky E.

Job Details: 05/09/2023

ckd unit at service and fnd water in the units motor. the seal between shafts is leaking.. the units gearcase is seizing due to this.. need parts...; ordrng 1 w11393685 (gearcase) and 2 2callcount (2 call count)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Richmond, VA 23238

Joseph D.

Job Details: 05/09/2023

"Arrived and do not have filter in Van, reordering cover. ; ordrng 1 WPW10457603 (Filter cover)"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Reston, VA 20191

Jason A.

Job Details: 05/09/2023

CX complaint WASHER shakes & dances on floor during hi spin. Replaced wash motor & control. Unit drains well. Advised CX washer need a dedicated outlet with no shared loads. Level unit & calibrate. Ran quick wash with 6 to 7 towels Unit still shaking CX not avail until after June 4 . JJ; ordrng 1 W11497303 (Control) and 1 W11217817 (suspension kit incl 4)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Silver Spring, MD 20906

Ricardo S.

Job Details: 05/09/2023

"Cx complains that behind the deli drawer is a big block of ice, inspected unit, defrost thermistor not working, also the drip pan is bad, water leaks on side, sheet of ice under the deli drawer, unit need parts CX WILL CONTACT THE MANUFACTURER TO SEE IF HE CAN BUY A SERVICE PLAN; ordrng 1 W11033168 (harns-wire) and 1 w11457241 (service kit)"

We serviced a

WHIRLPOOL WASHER

Model WED5605MW0

Near Owings Mills, MD 21117

Justin S.

Job Details: 05/09/2023

the unit is spinning and blowing but not heating. the element is getting voltage. replaced the element with vs and retested. the unit is now spinning blowing and heating correctly. the unti is now ready; ordrng 1 WP3387747 (element)

We serviced a

KITCHENAID FREEZER

Model KFIS29PBMS02

Near Fairfax, VA 22030

Simon

Job Details: 05/09/2023

"CX COMPLIANTS refrigrator not cooling and no ice .unit check found drier LEAK .ORDER DRIER AND comprossor need seal system TECH. 2 count .SZ; ordrng 1 W10276644 (COMPROSSOR ,DRIER AND START DIIVICE)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Rosedale, MD 21237

Alexander D.

Job Details: 05/09/2023

"cx complaint unit getting stuck with rinse light flashing, pressing start to resume or holding start to cancel doesnt do anything. cx said she selects 2 rinses with softener and thinks it pauses in between rinses. circuit breaker turned off upon arrival. turned power back on and rinse light started flashing. was able to cancel cycle. ran diagnostics, no errors stored. autotest completes properly. everything testing good at this time. cx is using correct amount of detergent. cx said she hasnt run cleaning cycle yet. advised cx it may need cleaning cycle run so it can sense water level accurately or just be having a control glitch. recalibrated unit. cx is going to try running cleaning cycle and will call back if issues persist. cx paid 120 service call with c/c.; ordrng 1 LOOK (LOOK)"

We serviced a

MAYTAG RANGE

Model WFE775H0HZ4

Near Bunker Hill, WV 25413

Ken M.

Job Details: 05/09/2023

Customer complaint is that the range drawer is dented at the handle is loose. Visual inspection confirmed issue. Ordering panel.; ordrng 1 W11291078 (panel-drwr)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Elizabeth City, NC 27909

Branden R.

Job Details: 05/09/2023

"cx complaint unit not cooling , checked unit and found no frost pattern on evap . also found compressor running at .39 amps . all fans running as designed . unit will need sealed systeam repair ordering all parts for proper repair .; ordrng 1 W11580057 (compressor) and 1 W11504415 (coupler) and 1 W11504430 (coupler) and 1 W11506619 (coupler) and 1 W11109499 (dryer) and 1 W11579351 (evap) and 1 W11504450 ((capillary Tube To Evaporator)) and 1 SSTECH (SS TECH)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Bunker Hill, WV 25413

Ken M.

Job Details: 05/09/2023

Customer complaint is that the right side door is dented. Visual inspection confirmed issue. Unit needs a new door and badge.; ordrng 1 LW11037738 (dor-fip) and 1 W11223753 (nameplate)

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US0HS00

Near Providence Forge, VA 23140

Orbie

Job Details: 05/09/2023

"upon arrival, manifold damaged. installed all other parts but need new manifold to complete repair.reordering manifold. called office to reschedule for date cx requested.; ordrng 1 W10594394 (manifold) and 1 look (look)"

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ1

Near Frankford, DE 19945

Michael E.

Job Details: 05/09/2023

Replaced bake orfice as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDHV04

Near Woodbine, MD 21797

Brian R.

Job Details: 05/09/2023

cx complaint is they get ice out door but auger freezes up. units O-O-W and cx knows. found fill bowl froze and had froze all ice and when getting ice out door it stripped threads on motor. unit will need motor and yoke and washer replaced as well as cut the shaft to replace parts. went over unit and repair and cx said thats to much for that repair and is a welder and wanted to tac weld yoke to shaft. advised its his unit and he could do as he wants and we would just charge for service. cleaned and cleared is and unit now checks.

We serviced a

MAYTAG REFRIGERATOR

Model MBF1958XEB1

Near Germantown, MD 20874

Roberto I.

Job Details: 05/09/2023

"CX complaintwater leak from thr freezer.Inspected unit, found clogged drain. Replaced drain tube, cx had the part. Removed all the ice from the freezer, defrosted drip pan. Colled $230"

We serviced a

MAYTAG DRYER

Model MED8000AW0

Near Potomac, MD 20854

Roberto I.

Job Details: 05/09/2023

"Cx complaint no heat.Tested unit, confirmed no heat. Power supply ok. Removed front, found open heater. Replaced part using pre id. Unit tested ok, collected $369.66"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ01

Near Parkville, MD 21234

Marc M.

Job Details: 05/09/2023

installed icemaker and tested unit. unit cycled and filled. unit now checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW02

Near Dagsboro, DE 19939

Michael E.

Job Details: 05/09/2023

"CX complaint: water in IB. Tested and verified complaiont. I found the IM inlet tube was only partially in the IM trough. I corrected the fill tube, tested unit and it is now working properly. Job is complete"

We serviced a

KITCHENAID HOOD

Model KVWB406DSS3

Near Ashland, VA 23005

Joseph D.

Job Details: 05/09/2023

Unit with failed panel thing won't shut properly must order and replace when available; ordrng 1 W10735352 (Panel)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Elkton, MD 21921

Taylor F.

Job Details: 05/09/2023

"Cx complaint is unit not making ice. Found the IM had an e5 error code as well as a frozen fill tube. I believe the fill tube was frozen due to the IM not working. Ordering IM, cannot reschedule at this time. Job is complete.; ordrng 1 W11658802 (ice maker)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN608ESS01

Near Ashland, VA 23005

Joseph D.

Job Details: 05/09/2023

"Cx complaint filter squeeling. Confirmed complaint. Noise is almost normal for this unit but possible to be quieter with new filter, and housing. Requires second man to remove fridge from wall. ; ordrng 1 F2WC9I1 (Filter) and 1 WPW10121140 (Filter housing)"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Hummelstown, PA 17036

Cody H.

Job Details: 05/09/2023

"CX complains unit is not heating properly. Found unit to be heating, but had no air flow. Showed CX lack of airflow, adjusted dryer vent for better air flow. Retested vent flow and unit now is recieving better air flow, Unit is now working as designed, no further work needed."

We serviced a

WHIRLPOOL FREEZER

Model WRS315SDHZ05

Near Tappahannock, VA 22560

Thomas B.

Job Details: 05/09/2023

Cx complaint unit is not working properly inspected unit removed and replaced the led module. Tested unit now functions Normally.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDT02

Near Newport News, VA 23607

Carl A.

Job Details: 05/09/2023

"replaced both doors tested unit works as designed,cx did not have an email to list at this itme"

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ08

Near Harrisburg, PA 17110

Fred G.

Job Details: 05/09/2023

cx complaint unit makes ice then sometimes doesnt. inspected unit and first took a FC temp and found -2 degrees. i jumped IM and found it top mid cycle. replaced IM and found IM now checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5FHEXVB01

Near Laurel, MD 20707

Brian F.

Job Details: 05/09/2023

"Cx states crisper drawer not sliding in and out smoothly, tested and confirmed, ordering new crisper drawer.; ordrng 1 WP2188656 (pan-crispr)"

We serviced a

WHIRLPOOL DRYER

Model WED7300DW0

Near Upper Marlboro, MD 20772

Leon

Job Details: 05/09/2023

cx said they wanted to scheduled when they get a warranty told me at the door

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS06

Near Stone Ridge, VA 20105

Richard B.

Job Details: 05/09/2023

"CX complant. Fridge doors dont close all the way, Inspected unit and found mullion strip dosent fully engage the top catch , Orderuing mullion strip . Found freezer door gasket dosent catch the door frame fully on the top. Needs parts research, Gasket sent is not correct. Gasket sent is slip in behind door liner and push into gap is type needed. , called to document . SR736361635 . Further work needed. RB; ordrng 1 W11177238 (mullion strip) and 1 W10571967 (gasket,) and 1 looklook (look look parts research)"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS

Near Fairfax, VA 22032

Simon

Job Details: 05/09/2023

CX compliants range not heating and some times.temp goes up and down .Replaced valve and ignitor .Unit tested 350F (Bake) UNIT works as designed .SZ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDM02

Near Hanover, PA 17331

Bernard M.

Job Details: 05/09/2023

Cx complaint unit doesn't make ice. Inspected and found the icemaker isn't making ice on regular basis. Cx stated it makes 1-2 batches a day. Refered to SP#11566182 and ordering updated icemaker. Foujnd in stock and set return for 5/15. Office will contact cx with time frame; snapped 6 QuickPics

We serviced a

AMANA FREEZER

Model ASI2175GRS07

Near Myersville, MD 21773

Ricky E.

Job Details: 05/09/2023

unit has had no issues since last servie. the customer stated that the unit takes 4-6 hours to make ice.. unit has the correct temps.. ordering the icemaker..; ordrng 1 w11546935 (icemaker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Glen Allen, VA 23059

Joseph D.

Job Details: 05/09/2023

"Cx complaint that unit is freezing in fridge compartment, found air baffle extraordinarily loud and not shutting properly . Replaced and unit working properly"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Ashburn, VA 20148

Richard B.

Job Details: 05/09/2023

"CX complant. Water leaking. Inspected unit and found freezer producing frost. Unit will need service kit and drain tube. Also found fresh food evap tray is warped and will need the service kit for that . Also found both drawer fronts for deli are deterorating, Will need both drawer fronts. Quoting CX price to thaw out , Install drain tube , install both service kits and both drawer fronts. . CX paying the 120 service call and will notify us once he compares replacement costs. RB; ordrng 1 W11457241 (drip kit 7.34) and 1 W10864519 (service kit 261.78) and 1 W10815669 (drawer front 416.01) and 1 W10738904 (drawer front 416.01) and 1 w11084807 (drain extension 21.67)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Hanover, PA 17331

Bernard M.

Job Details: 05/09/2023

"CX complaint unit's door falls when opening. When arrived, opened door and found the door didn't have any tension and would open fast. Pulled unit and found the friction sleeve out of place on the hinge. There's no damage to sleeve and was able to adjust. The door opens with tension and no longer falls. Unit checks good"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Elizabeth City, NC 27909

Branden R.

Job Details: 05/09/2023

"came out to replace parts on unit , disassembled and replace all parts needed tested unit is good to go"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Barboursville, VA 22923

Eric F.

Job Details: 05/09/2023

"Confirmed cx complaint unit still not cooling properly. Found evap thermistor reading out of range, ordering evap thermistor. Cx to have unit thawed before we return, please remind her when rescheduling to have unit thawed out and ready.; ordrng 1 W11087438 (motor-evap)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM01

Near Joppatowne, MD 21085

Neil H.

Job Details: 05/09/2023

E2-LOST HOME POS.CX COMPLAINT I/M STOPPED WORKING I RAN 45-57-58 ALL TESTED GOOD ICE BOX FAN WORKING GOOD ALSO AND FILL VALVE/TUBE GOOD TOLD CX TO USE UNIT AND SEE IF IT WORKS BECAUSE AT THE MOMENT NO ICE NEEDED BUT IF STOPS AGAIN I QUOTED HIM FOR IT. $120 COLLECTED; ordrng 1 W11577195 (Whirlpool Refrigerator Ice Maker Assembly)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Aldie, VA 20105

Richard B.

Job Details: 05/09/2023

"CX complant. After a extended spin cycle the machine stopped working and had a burning smell. Inspected unit and found capacitor open , Replaced capacitor and tested unit. Working correctly. Job completed, RB"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near Bon Air, VA 23235

Chris B.

Job Details: 05/09/2023

CX COMP unit will shake insp unit on test number 7 spin test and 12 diag cycle could not duplicated comp found shipping bolts had been removed unit is spinning and balanced as desighned cannot duplicate cx complaint advsised cx on use and care unit is working as desighned errors stored apon arrival or after test mode \'

We serviced a

KITCHENAID RANGE

Model KSDB900ESS5

Near Stevensburg, VA 22741

Robert W.

Job Details: 05/09/2023

CX Complaint is warming draw not working properly. Inspected unit and found the rails have poped out of placed pulled draw and reseatted rails and tested unit unit is working properly.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Dagsboro, DE 19939

Michael E.

Job Details: 05/09/2023

CX complaint: door dented. Inspected and verified complaint. I documented the dent in pics. Unit is past trhe first 30 days. I advised CX to call WP and request a concession. Door panel W11600322 is the correct part needed. Job is complete

We serviced a

MAYTAG DRYER

Model MED5100DW0

Near Essex, MD 21221

Alexander D.

Job Details: 05/09/2023

"cx complaint unit powers on and starts but doesnt actually run. inspected unit and verified complaint. f4e4 L2 voltage error, f3e6 moisture sensor open, f4e1 heater relay problem, f4e3 restricted airflow. cx said vent was cleaned last week which was after dryer failed. unit getting proper 240v. thermal fuse tests good. heater tests good. no power coming out of control. unit will need control and moisture sensor harness. unit stacked in closet and will need 2nd tech to unstack dryer. not enough room to use step ladder to get top panel off. i was only able to because im big and leaned the dryer on me, no stack kit installed. quoted cx 519.30. cx paid 120 service call and wants to shop around before continuing with repair. advised service call is good for 30days.; ordrng 1 W10845086 (control) and 1 WPW10298258 (sensor harness)"

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS08

Near Upper Marlboro, MD 20772

Shane B.

Job Details: 05/09/2023

"cx complaint is the unit not making any ice. when i arrived the unit was set to warmest setting in RC compartment, prob shows 42. freezer was set to colder, prob shows 13. evap cover is not iced up but i did find a package of pie crust that fell behind shelves that was blocking air vents at bottom of evap cover. unit is pulling .8 amps when compressor is running. i found evap has a little frost at the bottom of the evap but no frost on the rest. IM cycles and fills when test button is pressed. unit has a SS issue causing poor cooling. ordering evap and compressor. scheduled return visit for SS with office for 5/16.; ordrng 1 W11546605 (evaporator) and 1 W11504449 (COUPLER) and 1 W11506619 (coupler) and 1 W11580057 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Chesterfield, VA 23838

John P.

Job Details: 05/09/2023

CX complaint unit not working checked unit found slider separated replaced tested working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Dallastown, PA 17313

Sal R.

Job Details: 05/09/2023

CX complaint is that the unit is not cleaning. I found that unit to have a F8E3 and F8E4 error code stored in diag. I was able to access the float tray and found no water in the tray. I ran a test cycle and found the unit tobe opperating as designed. CX had suds residue inside the tub. I edjucated CX on the affects of suds in the diswaher. CX is going to run white vinagar cycles to address the suds and sanitize the unit. Install and Instruct has been Fulfilled. Unit test good.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Maurertown, VA 22644

Daniel J.

Job Details: 05/09/2023

replaced dispenser when trying to install water lines found black not connected to home valve and old line missing gasket old line on valve stuck informed customer to have a plummber look at it due to risk of damage to valve

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDW09

Near Gloucester, VA 23061

Lucas R.

Job Details: 05/09/2023

"upon arrival compressor shipped from expart rated for r134a, called techline spoke with rit, advised to have a parts research, checked service matters part # w11332034 subs to W11582592, spoke with MR, sent pics for research, left wrong compressor with cx, no part # on box, in order for cx to be able to check for correct r600a compressor.; saved tckt"

We serviced a

JENNAIR COOKTOP

Model JGC8536ADS

Near Takoma Park, MD 20912

Dustin F.

Job Details: 05/09/2023

"CX complaint: middle and back left burner not workingInspected unit, confirmed CX complaint. was able to clean off burnerheads and caps. reseated caps. tested unit, unit now working as intended."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Fort Washington, MD 20744

Leon

Job Details: 05/09/2023

cx complaint was unit was warm confirmed the issue replaced the control waited checke dthe evap frost patten which looked good compressor not running hot and getting 1amp the evap fan seem not to be working as good i felt air coming from the diffuser but very slight ordering a new fan motor and data loggers to check the temps after the fan has been replaced; ordrng 2 DATALOGGERS (DATA LOGGERS)s and 1 W11559968 (EVAP FAN MOTOR)

We serviced a

WHIRLPOOL WASHER

Model MVWB855DW0

Near Millersville, MD 21108

Emmanuel R.

Job Details: 05/09/2023

"Cs unit is wobbling and stops load midway, confirmed complaint.Found error codes f0e5 for off balance, Suspension is tight and unit is leveled. Ran test cycle and found washplate was loose and gearcase sounded like marbles. Removed washplate and didnt find any debris under it, tighted washplate ans tested again. Still noise like marbles in the gearcase. Unit shift fine agitates and spins great but it sound horrible. Quoted customer for gearcase and slider but they will think about it. Advised quote is good for 30days.; ordrng 1 looklook (customer paid $120 in cash for svc call. Cash in the bin.)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near ,

Lucas R.

Job Details: 05/09/2023

"cx complaint low ice production, checked unit found temps at 5 and 35, door switches, optics, fans all checked good, found e2 icemaker motor code, 12.6 vdc to icemaker, icemaker cycling intermittently, cleared code, ordering icemaker for repair. expart; ordrng 1 W11658802 (icemaker)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HB06

Near Silver Spring, MD 20905

Ricardo S.

Job Details: 05/09/2023

"Cx complains that the microwave blowing inside the house, insepcted unit, blower motor cks ok, reverse motor, unit tested and blower works fine now, blowing air outside"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHZ1

Near Manassas, VA 20110

Tanner B.

Job Details: 05/09/2023

"CX Concern the unit not washing items , found 6-1 error . unit fills but with not enough water, pump is working .. alsol found heater warped . unit needs valve and heater; ordrng 1 WPW10327249 (inlet valve) and 1 W10703867 (heater)"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW02

Near North East, MD 21901

Taylor F.

Job Details: 05/09/2023

Cx complaint is unit not cooling properly. On arrival found FC evap frozen. Thawed evap and replaced control and thermistor from previous diagnosis. Unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL OVEN

Model WGE745C0FS01

Near Ellicott City, MD 21043

Robert L.

Job Details: 05/09/2023

"cx complaint temps off when cooking, at terminal only getting 107 /104 and 220 across , also found upper calibration +15 and lower -30 , reset calibration and breaker power returned at 119/119.240 at terminal but when unit heated voltage dropped weak breaker, cx will contact electrician"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIDM01

Near Arlington, VA 22206

Lloyd B.

Job Details: 05/09/2023

Cx complained the unit didn't dispense water or make ice. Inspected the unitand found that the water valve was unplugged. Reconnected and tested and it now dispenses water and will make ice. Job complete

We serviced a

JENN-AIR COOKTOP

Model JED3430GB01

Near North Potomac, MD 20878

Roberto I.

Job Details: 05/09/2023

Cx complaint a pot was deropped on the glass and it broke.Confirmed broken glasstop. Replaced part using pre id. Unit good to go. Collected $773.54

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Front Royal, VA 22630

Daniel J.

Job Details: 05/09/2023

microwave vent lighting not working replaced control and lamp tested light now responding

We serviced a

WHIRLPOOL DRYER

Model NED5800HW1

Near Etlan, VA 22719

Eric F.

Job Details: 05/09/2023

"Confirmed cx complaint terminal kit burnt out in rear. No internet in home, could not create proper quote for cx on site, creating one for cx to call and engage. Cx did not have money to pay diagnostic fee, is land lord of property with unit in it. Cx must pay in full before return visit, collect labor when collecting for parts.; ordrng 1 279320 (terminal block) and 1 look"

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