We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Richmond, VA 23231
Chris B.
Job Details: 02/10/2023
replaced drain pump apon testing found basket not locking to wash plate also f7e1 replaced shifter from vs tested unit working as desighned; used 1 w10913953 (shifter) from stock
We serviced a
WHIRLPOOL FREEZER
Model WRF736SDAM10
Near Chester, VA 23831
John P.
Job Details: 02/10/2023
Installed door tested working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Annandale, VA 22003
Leon
Job Details: 02/10/2023
cx complaint was there was dents in the door confirmed the complaint replaced the right side door
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Williamsburg, VA 23188
Justin W.
Job Details: 02/10/2023
cx complaint unit not spinning out clothes. checked unit to find error code f0e4. calibrated and tested to find cold water valve loose. tightened connector and tested error code cleared and did not come back. unit working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Williamsburg, VA 23188
Justin W.
Job Details: 02/10/2023
replaced parts ordered tested unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Newport News, VA 23606
Justin W.
Job Details: 02/10/2023
cx complaint no cool. checked unit to find temps at 5fc and 42 rc. found loose connector on compressor not allowing compressor to run correctly. reseated and tested. advised of location requirements cx to have location addressed. unit working as designed
We serviced a
WHIRLPOOL DRYER
Model WED6120HW1
Near Newport News, VA 23601
Justin W.
Job Details: 02/10/2023
cx complaint unit times out and shuts down but states still drying after 20-30 minutes. unit will have to cool down for about 15 minutes prior to allowing to start back up. checked unit to find unit not leveled towards moisture bars. adjusted level. ran cycle to confirm moisture bars working. added clothes and ran timed dry for 30 minutes unit continues to run. unable to duplicate cx complaint. advised cx to video issue and call us back. cx agreed unit working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW2
Near Mechanicsville, VA 23116
Thomas B.
Job Details: 02/10/2023
Cx complaint unit is not working properly inspected unit removed and replaced the capacitor tested for proper use unit now functions Normally
We serviced a
AMANA DRYER
Model NED4655EW1
Near Martinsburg, WV 25404
Ken M.
Job Details: 02/10/2023
Customer complaint is that one of the wires came loose at the back of the unit. Found the screw for the L2 wire stuck in the terminal block. Unit needs a new terminal block assembly.; ordrng 1 279393 (terminal block kit) and 1 WP3397659 (block-term)
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Ashburn, VA 20148
Ricky E.
Job Details: 02/10/2023
"installed parts, unit ks ok.."
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Bethesda, MD 20817
Roberto I.
Job Details: 02/10/2023
"Cx complaint loud noise during spin.Ran test mode, no errors. Ran manual spin, found noisy gearcase. Quoted repair $685.63 with $250 labor for gearcase W11393685 and slider W10734521 replacement. Cx needs more time to make a decision. Collected $120; ordrng 1 W11393685 (gearcase) and 1 W10734521 (slider)"
We serviced a
MAYTAG O.T.R MICROWAVE
Model MMV1174FZ0
Near Indian Head, MD 20640
David J.
Job Details: 02/10/2023
Cx complaint unit not heating arrived and inspected unit. Found when running loud noise from mag. Pulled unit down and removed lid. Found that whom ever installed it forgot to cut back vents off for fan. Causing oil and cooking moisture to get pulled into unit and not be vented out. Found mag and diod to be covered in oil. Removed mag and replaced with new (part covered under 10 year warranty) replaced diod and tested unit. Now heating properly. Installed lid and hung unit. Tested again with Cx and properly working. Cx paid in full. Unit now working as intended job complete
We serviced a
JENN-AIR COOKTOP
Model JGD8430ADS
Near Henrico, VA 23238
Joseph D.
Job Details: 02/10/2023
"Found failed ignitor arcing at switch to cabinet will need new ignitor switch and valve assembly, cx declined ; ordrng 1 WP74010858 (Ignitor switch) and 1 7513P421-60 (Valve)"
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Silver Spring, MD 20904
Israel R.
Job Details: 02/10/2023
Installed new thermosthat and now the unit is cycling on and off unit is back to normal operations.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Clinton, MD 20735
Robert A.
Job Details: 02/10/2023
"Cx complaint that the unit is leaving wet clothes at the end of the cycles. I inspected the unit to confirm the complaint. I found error codes: f0e5 f7e4. I checked the slider and found the magnet ring slid out of place. I replaced the slider (VS) and tested the unit for the cx. The unit is working as designed.; ordrng 1 W10734521 (clutch slider_VS RA), used 1 W10734521 (clutch slider_VS RA) from stock"
We serviced a
KITCHENAID COOKTOP
Model KCGS550ESS01
Near Hagerstown, MD 21740
Ken M.
Job Details: 02/10/2023
Spuds replaced and valve screws tightened. Unit tested and is working properly. Old spuds left with customer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHV08
Near McSherrystown, PA 17344
Sal R.
Job Details: 02/10/2023
CX complaint is that the utni stoped making ice. I found that the ic emaker mold was jamed. I attempted to jump icemaker and was not able to have it harvest. I am ordering 1 icemaker (W11546935).; ordrng 1 W11546935 (icemaker 17 @ tribs)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Fairfax, VA 22032
Leon
Job Details: 02/10/2023
replaced the right side RC door installed new name plate and someone would come on monday to pick up the door
We serviced a
WHIRLPOOL DRYER
Model WGD8127LC2
Near Owings Mills, MD 21117
Justin S.
Job Details: 02/10/2023
the unit is not trying to ignite the gas. the unit needs the ignitor; ordrng 1 279311 (ignitor kit & bracke)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Chesterfield, VA 23838
John P.
Job Details: 02/10/2023
"Cx complaint left side of middle rack not staying in place, found track not secured to rack secured track to rack tested working as designed"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ07
Near Richmond, VA 23236
John P.
Job Details: 02/10/2023
Verified unit needs microwave door replaced due to scratched; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS
Near Potomac, MD 20854
Roberto I.
Job Details: 02/10/2023
"M/s number on dispatch wrong again (2nd time). Cx very upset, is going to call AIG again."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Marshall, VA 20115
Daniel J.
Job Details: 02/10/2023
incorrect part odered removed tested unit ordering harness voltage off but evap looks normal no d=build up at this time; ordrng 1 WPW10290745 (harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFIV29PCMS02
Near Hanover, MD 21076
Andrew H.
Job Details: 02/10/2023
instaleed gasket.unit working properly
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Pawleys Island, SC 29585
Jason T.
Job Details: 02/10/2023
"Cx complaint, water leaks from the bottom, found during regular cycle, water leaks from the gear case. Advised cx gear case will direct ship to the house, contact VIA dispatch to schedule a return visit, cx agreed.; ordrng 1 W11449841 (gear case) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Baltimore, MD 21209
Shane M.
Job Details: 02/10/2023
"cx complaiint of grinding noise. found stripped cam. replaced cam, calibrated the unit."
We serviced a
AMANA RANGE
Model AER6603SFS5
Near Stanardsville, VA 22973
Eric F.
Job Details: 02/10/2023
Confirmed cx complaint unit front left burner staying on high when used. Infinite switch not working properly. Ordering infinite switch.; ordrng 1 WPW10434452 (switch-inf)
We serviced a
KITCHENAID OVEN
Model KDRS467VSS04
Near Reston, VA 20194
Christian C.
Job Details: 02/10/2023
Cx complaint unit light stays on. Inspected unit door does not close fully causing light to flicker or stay on. Adjusted hinges on door and light now turns off whenever door is closed. Cx paid for service call. If cx calls back order W11029221-latch.
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Stafford, VA 22554
Robert W.
Job Details: 02/10/2023
Cx complaint is when all burners are on and RR is turned to low flam goes out and never comes back on. Inspected unit and found and comformed issue and ordering Burner head and Regulator; ordrng 1 W11106948 (Regulator) and 1 W11344742 (RR burner head)
We serviced a
KITCHENAID OVEN
Model KEMC378KSS0
Near Great Falls, VA 22066
Christian C.
Job Details: 02/10/2023
"Cx complaint unit is not heating. Inspected unit no thermal events on wave guide. Tested mag reading .1ohms across terminals, 40ohms each terminal to chasis. Installed new magnetron. Tested unit. Unit is now heating. Cx paid in full."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Virginia Beach, VA 23464
Carl A.
Job Details: 02/10/2023
"cx cxomplaint of unit making noise checked unit to find the following error codes F7E4,found the gear case to be leaking oil and play in wash plate ordering parts need for repairs; ordrng 1 W10752187 (Washplate Screw) and 1 W11510461 ( WASHPLATE) and 1 W11449840 (Gearcase) and 1 W10721967 (Drive Clutch Kit) and 1 W11239857 (Drive Belt) and 1 W11409708 (Shield Cover) and 1 LOOK/LOOK"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Glen Allen, VA 23060
Joseph D.
Job Details: 02/10/2023
Replaced light switch and added spacers unit sealing properly.
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW3
Near Virginia Beach, VA 23464
Carl A.
Job Details: 02/10/2023
"cx complaint of unit not draining ,checked unit to find the following error codes F9E1,checked unit to find that wire hanrness on drain pump damaged repairs harnes and ordering new wire harness for repairs tested and calibrated unit works as designed; ordrng 1 W11590868 (HARNSWIRE)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Hagerstown, MD 21740
Ken M.
Job Details: 02/10/2023
TCO replaced and tested. Unit still did not heat. Further inspection found the red/white wire backed out of the motor connector. Wire reseated and unit retested. Unit is working properly. Old part left with customer.
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Chesapeake, VA 23321
Zachery R.
Job Details: 02/10/2023
"cx complaint unit not cooling, checked unit, come to find defective harness as well as control, service matters states to replace control if stickers are overlapping. snapped pic of control, advised cx parts on back order, used steamer to clear frost build. advised cx they will be contacted for return visit.; ordrng 1 W11546609 (control)"
We serviced a
WHIRLPOOL DRYER
Model WED9500TW2
Near Arlington, VA 22203
Lloyd B.
Job Details: 02/10/2023
"Cx complained the unit has an error. The unit is stacked in a closet in a pan and despite what the cx says or thinks, I was not pulling it down by myself. After a discussion, the cx declined service. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Blades, DE 19973
Michael E.
Job Details: 02/10/2023
"CX complaint: uniut tripped breaker. Tested and verified complaint. This only happened 1 time and at present, unit is working properly. When itv happened, there was no other power ;loss to anything else in the houise. I am hearing a vibration around compressor. On return visit, check the copper lines when replacing the main harness. Also, ask if any more freezing in RC. Ordering Diffuser (just incase) Main harness and evap harness.Cannot reschedule due to SO part.; ordrng 1 W11229025 (main harness) and 1 W11566892 (evap harness) and 1 W11236851 (diffuser)"
We serviced a
WHIRLPOOL OVEN
Model WFG525S0JZ2
Near Alexandria, VA 22309
Demonte S.
Job Details: 02/10/2023
"Installed the Dsi Board, Harness Wire & Ignitor Bake. Tested the unit. Unit is working as Designed."
We serviced a
AMANA WASHER
Model NED5800HW
Near Harrisonburg, VA 22802
Danny R.
Job Details: 02/10/2023
unit has bad touch pad will need a ui; ordrng 1 W11378950 (ui control)
We serviced a
MAYTAG DRYER
Model MEDB980BW0
Near Towson, MD 21204
Shane M.
Job Details: 02/10/2023
cx complaint of loud noise. can confirmed. took unit apart and found a seized pulley. replaced pulley. no sounds. cx paid in full by card. $279.38; used 1 279640 (pulley VS) from stock
We serviced a
WHIRLPOOL RANGE
Model WFG505MOBS3
Near Berryville, VA 22611
Daniel J.
Job Details: 02/10/2023
unable to removed knuckle from regulator ordering knuckle *** look look *** unable to locate part number for knuckle and gas pressure tester; ordrng 1 gaspressuretester (gas pressure tester)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT790SLYM3
Near Towson, MD 21204
Shane M.
Job Details: 02/10/2023
"cx complaint the unit isnt washing proper. found 7-1 6-6 found water entering unit, but action at motor. 120v at motor. gave cx a quote for the sump. $499.24. cx paid svc by check 131 WPW10605057"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near ,
Ken M.
Job Details: 02/10/2023
"Customer complaint is that the unit does not seem to be washing properly. Checked for stored error codes and found none. Ran test cycle and the cycle ran properly. Checked Load & Go settings and settings were good, but dispenser initially stated that the detergent level was low, then stated 75%, then changed to 50%. Started a normal cycle, confirmed that the Load & Go function was enabled to see if detergent was being added to the system. Unit did add detergent, control is working properly. Possible issue with the dispenser assembly not reading the detergent level properly. Ordering dispenser assembly.; ordrng 1 W11413407 (dispenser assy)"
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Cockeysville, MD 21030
Shane M.
Job Details: 02/10/2023
cx complaint of long dry times. found improper airflow out exit of house. lint blocking the guard. duct cleaning company needed.
We serviced a
WHIRLPOOL WASHER
Model WED4815EW1
Near Owings Mills, MD 21117
Justin S.
Job Details: 02/10/2023
can see damage to the terminal block. the unit needs thew terminal repair kit; ordrng 1 279318 (terminal) and 1 WP3397659 (block-term)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Mechanicsville, VA 23116
Thomas B.
Job Details: 02/10/2023
Cx complaint unit is not working properly inspected unit found housing plastic cracked causing it not to eject filter removed and replaced the housing tested for proper use unit now functions Normally
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Hanover, PA 17331
Bernard M.
Job Details: 02/10/2023
"Replaced both parts per previous tech, ran test and when unit began to spin it stopped. Unit reached low RPMs and when attempting to go faster the unit shut down and the F7E1 error flashed. Ordering control and motor, once part are in contact cx to reschedule; ordrng 1 W11283592 (motor) and 1 W11556725 (control)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Aylett, VA 23009
Thomas B.
Job Details: 02/10/2023
Cx complaint light is not working cx states the bulb is good inspected found a break in bulb showed cx who wouldn't believe me an stated if she slammed door bulb would work was clearly moving the connection inside bulb to make contact showed cx that it was broken she still wouldn't believe me so put in new bulb supplied and bulb came on no issue. Proving that it is indeed the bulb tested and inspected for proper use unit now functions Normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near York, PA 17408
Sal R.
Job Details: 02/10/2023
"CX complaint is that the unti has lost cooling in the FC & RC. I found temps in both compartments to be in the mid 60's. I also found a hot to touch compressor. I am ordering 1 sealed system repair , 1 compressor (W10832994), 1 drier filter (WPW10143759), and 1 evap coil (W11492867). Return visit is will need to be 3 call counted. Once the contract is apporved, please have someone form the office call to set a retun date.; ordrng 1 W10832994 (compressor) and 1 WPW10143759 (drier filter) and 1 W11492867 (evap) and 3 callcount (3 call count)s"
We serviced a
KITCHENAID RANGE
Model KFDC506JSS01
Near Fairfax, VA 22032
Leon
Job Details: 02/10/2023
replaced Range door left plasic on handle cx wanted me to when i asked
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE104KPS0
Near Waynesboro, PA 17268
Andrew S.
Job Details: 02/10/2023
Cx complaint is that the unit is leaking from around the door. Upon arrival I found that the door gasket was not keeping its shape. I am ordering the door seal. please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 W11483553 (Seal)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Chester, VA 23836
Chris B.
Job Details: 02/10/2023
cx comp unit IM will not hold weater and flows into bucket insp unit found im therm hanging from trray into bucket replaced im tested filled im unit working as desighned
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKB0
Near Waynesboro, PA 17268
Andrew S.
Job Details: 02/10/2023
Cx complaint is that the unit Leaked a few day after the last repair. Upon arrival I found that the inlet valve has a crack running the length of the threads. I called MR and showed him the picture of the valve and he agreed it looks like the valve froze and cracked. The unit is against a exterior wall. I could feel a cold draft coming from behind the unit. I called TL and informed them of my findings. I spoke with Joe. He documented the findings. I am ordering the inlet valve. I informed the cx that they would need to insulate the wall behind the unit to prevent the valve from freezing again. I was able to set the return visit for Tuesday 2/14 PM Preference.; ordrng 1 W11434044 (Valve)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Woodbridge, VA 22193
Robert W.
Job Details: 02/10/2023
Cx complaint is the washer is making noise. Inspected unit and found the install the hoses are touching back of unit and causing the unit to make tons of noise during spin cycle. Fixed install issue and unit is now working properly.
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Glen Burnie, MD 21061
Justin S.
Job Details: 02/10/2023
parts have not been replaced since ordered on 1/27; ordrng 1 W10903246 (harns-wire) and 1 W11428524 (cap) and 1 W11603811 (control)
We serviced a
JENNAIR DISHWASHER
Model JDB8500AWX3
Near Burke, VA 22015
Leon
Job Details: 02/10/2023
replaced inner gasket on dishwasher
We serviced a
MAYTAG WASHER
Model MVWB865GC0
Near Waynesboro, PA 17268
Andrew S.
Job Details: 02/10/2023
Per previous diag I was able to access and replace the console. i then ran the diag test and the unit was not able to complete the cycle. I attempted to run a diag cycle but it was unsuccessful. I found that when the unit was agitating it was only moving in the clockwise direction. I am ordering the control. Please contact cx when the part is avialable to schedule the return visit.; ordrng 1 W11401710 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Richmond, VA 23229
Joseph D.
Job Details: 02/10/2023
Replaced baffled. Actuated new baffle and unit operates quietly. No other issues found
We serviced a
WHIRLPOOL OVEN
Model WOS51ES4ES00
Near Columbia, PA 17512
Justin L.
Job Details: 02/10/2023
Cx complaint unit burning food and not beeping. Was able to access unit and found no saved codes but unit keeps changing itself to celsius during testing. Ordering membrane and control for repair. The unit is single oven that sits further up and to high for wall cart willl need 2 ppl (2 tech) to remove the oven and stablize. Once approved office will need to set return.; ordrng 1 look (look)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Myrtle Beach, SC 29572
Rolf K.
Job Details: 02/10/2023
installed new drain pan. All is ok.
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104KPS0
Near Martinsburg, WV 25403
Ken M.
Job Details: 02/10/2023
"Customer complaint is that the unit is running noisy. Unit tested and when the drain pump turned on, the entire floor shook. Let the rest of the wash cycle run out and it ran, but was groaning between wash arm changes, diverter is failing. Sump assembly replaced and unit retested. Unit is working properly. Old part left with customer.; ordrng 1 look (look)"
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near Bethesda, MD 20817
Brian F.
Job Details: 02/10/2023
"Cx states washer making noise. Inspected unit, tub is spinning freely, no loose connections or drain tubes. Entered diagnostic mode, no error codes, ran quick test cycle, completed with no errors. Unit is working perfectly, instructed cx to not overload washer."
We serviced a
WHIRLPOOL DRYER
Model MED4500MW0
Near Prince Frederick, MD 20678
Shawn D.
Job Details: 02/10/2023
"cx complaint unit is not spoinning only humminig. inspected unit nd conifmred issue, found unit has a bad start winding when you hold switchand hit start spin drum unit works. ordering motor for return and will use blower wheel on return; ordrng 1 279827 (motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFG02
Near Richmond, VA 23229
Joseph D.
Job Details: 02/10/2023
Replaced led and switch with arc mark inside it. Unit nowbillukinatingbproperly. Working as designed.no other issues foun
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Carlisle, PA 17013
Bernard M.
Job Details: 02/10/2023
"Cx complaint the unit makes noise while spinning. Entered diag and found error codes F7E1 tachometer missing and F7E7 motor unable to reach RPM. Ran test and found after agitation, it does shift into spin. The agitator spun fast creating loud grinding noise. Inspected underneath and found the clutch teeth are worn down. Also found unit makes screeching noise at beginningmof spin. Ordering parts,once all are in contact cx to reschedule; ordrng 1 W11283592 (motor) and 1 W11481722 (actuator) and 1 W10721967 (clutch) and 1 W11395618 (capacitor)"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Germantown, MD 20874
Julian H.
Job Details: 02/10/2023
CX complaint about unit giving error F0E9 off balance with almost every load put unit on diag found error on system notice that suspension when I push on it wont bounce back well also out of level leveled & replaced part with preid working let CX know about proper loading unit b4 starting cycles she understands
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near New Oxford, PA 17350
Andrew S.
Job Details: 02/10/2023
"Cx complaint is that the unit is not completing cycles and not starting cycles occassionally. Upon arrival I found an F7E4, F6E3 and an F5E4. I cleared the codes and ran the diag test and found that the unit had to attempt to shift into spin several times before it spun. It finished the diag cycle. I then found an F0E5, F7E4 and F6E3 again. I am ordering the control, UI, clutch and slider. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11478526 (Ui) and 1 W11419171 (Control) and 1 W10754448 (Clutch) and 1 W10734521 (Slider)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM354ESS3
Near Annandale, VA 22003
Lloyd B.
Job Details: 02/10/2023
Cx complained the units upper rack would fall. Inspected the unit and found the adjusters and tracks are broken. Installed new adjusters and rack and tested and it now no longer falls. Job complete S22916 parts and labor
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Williamsburg, VA 23188
Justin W.
Job Details: 02/10/2023
cx complaint countertop and cabinets near dishwasher getting hot. removed dishwasher to find insulation too small for unit and not covering back of unit. ordering insulation to properly insulate unit.; ordrng 1 W11553445 (tub insulation aka shield)
We serviced a
WHIRLPOOL COOKTOP
Model KCGD500GSS00
Near Aylett, VA 23009
Thomas B.
Job Details: 02/10/2023
Cx complaint unit is not working properly inspected unit removed and replaced the spark module tested and inspected for proper use unit now functions Normally cx paid in full By CC
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Arlington, VA 22203
Jason A.
Job Details: 02/10/2023
Called CX at 6:40 pm to reschedule. I am overbooked at 9 stops. 2 of them are 2 count. And I have a ride-along for training. Request 9 stops / count route when training; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Rehoboth Beach, DE 19971
Michael E.
Job Details: 02/10/2023
Replaced the ice bin as per previous diagnosis. Tested unit and it is now working proeprly. Job is complete
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Murrells Inlet, SC 29576
Paul F.
Job Details: 02/10/2023
Customers complaint is UI sometimes doesnt respond right away. The Light button on the UI does not turn the light on but opening the door does. Also customer cannot get unit to connect to wifi to update it. They got the rest of their appliances connected no problem but this one refuses to. Went into diagnostics to check error codes. No error codes stored. NTO UI.; ordrng 1 W11297709 (console)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Elizabeth City, NC 27909
Austin D.
Job Details: 02/10/2023
cx complaint the unit is not filling coorrectly. called techline and was told to check the pressure hose. i i did and did multiple cycles to test the fill. unit is running as designed. techline agrees
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Suffolk, VA 23434
Zachery R.
Job Details: 02/10/2023
"cx complaint no cool, checked unit, fc at 6 degrees, rc at 39 degrees, thermistor reading 5k in rc, spoke with ar, was advised to replace thermistor and control. ordering parts to complete repair. advised cx they will be contacted for return visit.; ordrng 1 W11613574 (acu) and 1 WPW10384183 (thermistor)"
We serviced a
WHIRLPOOL DRYER
Model WGD94HEXW0
Near Chevy Chase, MD 20815
Brian F.
Job Details: 02/10/2023
"Cx states dryer making loud noise, confirmed complaint. Opened unit, inspected idler and rollers. Rollers are in good condition, idler was causing noise. Installed new idler, tested, unit is now working properly. Subtracted rollers from remaining balance."
We serviced a
JENNAIR OVEN
Model JMW2430WS02
Near Williamsburg, VA 23185
Lucas R.
Job Details: 02/10/2023
"cx complaint unit not heating oven or micro, checked unit found f6e8 communication, unable to remove unit from wall, after moving, microwave started to heat and timer went down, called techline spoke with bruce advised likely door switch issue, alo found bske element not coming on in oven, broil works, quoted cx parts WP7406P322-60 element $138.95 461968971522 interlock $93.31shipping $15.00, labor $300.00 (includes second tech), (extra time) tax $13.02, total $664.95. cx owes $300.00 lablr on return visit.; ordrng 1 WP7406P322-60 (elmnt-bake) and 1 461968971522 (interlock) and 1 look (look)"
We serviced a
MAYTAG DRYER
Model MGD7230HW2
Near Dundalk, MD 21222
Emmanuel R.
Job Details: 02/10/2023
Replaced front right roller and roller shaft. tested unit. Unit is now working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ASI2575GRS08
Near Dover, DE 19904
Taylor F.
Job Details: 02/10/2023
"Cx complaint is unit only dispensing crushed ice. Tested inspected and verifed complaint. Found the seperator to be defective. Ordering seperator, cannot rescheudle at this time.; ordrng 1 WP2152713 (solenoid)"
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Alexandria, VA 22315
Lloyd B.
Job Details: 02/10/2023
Cx complained the unit took a long time to light. Installed new panel and flame spreader and tested and it now lights almost instantly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDW01
Near Mount Joy, PA 17552
Justin L.
Job Details: 02/10/2023
as per previous tech was able to access unit and replace parts. During so found both doors to be warped causing issues woth gaskets and sealing. Ordering door which will ship to cx. Also ordering sealant to help seal gaps in liner. Once cx has door they will contact us to set return; ordrng 1 LW10636410 (white rc door) and 1 LW10636409 (white fc door) and 2 482338 (sealant)s and 1 look (look)
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Claymont, DE 19703
Frederick R.
Job Details: 02/10/2023
cx complaint is towels shredding. Inspected /tested and found CX was unaware of how to use certain cycles and how much detergent to use. This is a CX instruct. Explained to CX how different cycles work and what to wash in each and also to use deep water wash because the lack of water and the heavy wash cycle is what is most likely causing issue with towels. WM is working properly and as designe. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Culpeper, VA 22701
Eric F.
Job Details: 02/10/2023
Confirmed cx complaint unit leaking from filter housing. Ordering filter head assembley.; ordrng 1 WPW10394053 (housing)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Wilmington, DE 19810
Frederick R.
Job Details: 02/10/2023
cx complaint is frost in freezer and ice tastes funny. Inspected unit and found CX had FC food packed all against the evap cover blocking all the vents. CX just bought unit and was used to a fridge with a filter. Unit is working properly and as designed. Job is complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Leonardtown, MD 20650
Shawn D.
Job Details: 02/10/2023
"checked new diverter motor and is 2964 ohms a little more than other one the tech sheet has to be wrong or something. installed control, and ui control seems ui panel is pealing again moisture is to the panel. snapped pics. unti is now working but i think the panel is causing this allowing moisture is. ordering panel and reordering sump incase its really the issue but new diverter read the same as on the unit.; ordrng 1 W11460945 (pump and motor) and 1 W11460908 (panel) and 1 W11412696 (seal) and 1 W11505225 (ui hoiusing incase)"
We serviced a
WHIRLPOOL FREEZER
Model WRX735SDHZ07
Near Wilmington, DE 19810
Frederick R.
Job Details: 02/10/2023
CX complaint is seal broken. Inspected and found RC door gasket tore. Replaced RC door gasket and also tightened all handles per CX request. Unit is now repaired and working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHV08
Near Cobb Island, MD 20625
Shawn D.
Job Details: 02/10/2023
called cx and told him im ordering compressor due to how the one i installed came look at the pics compressor came package poorly and was upside down in box. ordering s.s. parts for return 4 count job s.s. tech only; ordrng 1 W11580057 (comprssor kit) and 1 w10143759 (uv drier) and 1 w10913906 (coupler) and 1 W11546692 (evap incase) and 1 W11504449 (coupler) and 1 W11506619 (coupler) and 1 look (look)
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Wilmington, DE 19801
Frederick R.
Job Details: 02/10/2023
CX complaint is WM not completing cycle. Inspected/tested unnit and pulled no error codes. CX stated that the error code hasnt came up since before last visit and it only happens once in awhile. Ran test and noticed that when unit drained you heard nothing. Pulled unit out with TF. Found drain jose shoved at least 3 ft down inside standpipe. Reset drain hose according to installation requirements. Ran test and unit is now draining properly. The F3E1 was most likely cause by this issue. Unit is working as designed. Job is complete
We serviced a
KITCHENAID OVEN
Model KOCE507ESS01
Near Bowie, MD 20715
Shane B.
Job Details: 02/10/2023
"cx complaint is the microwave not heating sometiems and the oven no theating properly. cx says when microwave doesnt heat it still sounds normal. oven runs lower temp then what its set to according to her thermometor. checked for codes and found F6E4 saved. cleared codes. ran MW, it heated 1 cup of water from 61 degrees to 123 in 1min. temp prob reads 1092 at room temp, in spec. bake 19.7ohms, broil 14.2ohms. both in spec. started a bake cycle at 350. got an average of 339. adjusted calibration setting. called techline to document. they said without being able to catch MW in the act of not heating it would be hard to pinpoint. could be mag or control. advised replacing appliance manager if F6E4 returns. quoted cx for worst care senerio. cx paid service call.; ordrng 1 W11179310 (control board) and 1 W10915648 (microwave control board) and 1 W11346197 (magnatron)"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Chevy Chase, MD 20815
Brian F.
Job Details: 02/10/2023
"Cx states unit not powering on, confirmed complaint. Installed new console, tested, unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSF26C2EXF01
Near Newark, DE 19713
Taylor F.
Job Details: 02/10/2023
"Cx complaint is the water dispenser leaks. Tested inspected and verifed complaint. Found that the water dispenser will drip for about 2 mins, about 2oz of water and then stop. It seems water is dripping out due to a bad spigot. The fact that the water drip never continues and always stops after a minute or two, makes me think the dual valve is not the issue. Also the unit does not leak if they turn off the IM and dont use the dispenser. Ordering spigot which the cx is paid in full for. I would like to return with the dual valve just incase it is also needed. Cx is aware the valve might be needed and is willing to pay for the part if it is needed. Cannot reschedule at this time due to the spigot being out of stock.; ordrng 1 WP2305235 (spigot) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Owings, MD 20736
David J.
Job Details: 02/10/2023
CX complaint refrigerator was installed and before they push the unit all the way back the water was working arrive today and inspected pulled unit out about 2 inches and water started working. Unit was sitting on waterline causing no ice to produce or water come out to Spencer. Unit is now working as designed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC0
Near Ocean View, DE 19970
Michael E.
Job Details: 02/10/2023
"CX complaint: unit stopped in cycle and would not progress. Tested asnd verified complaint. F3E1, F5E4 error codes for water level system error and door not opened between cycles. Inspected and found no visible problems with hose or electrical connections. Ordering pressure sensor switch and pressure switch hose (just in case). Cannot reschedule due to AIG; ordrng 1 WPW10448876 (switch-wl) and 1 W11044559 (hose)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS
Near Alexandria, VA 22308
Demonte S.
Job Details: 02/10/2023
"Inspected the unit. Found that the cx is saying that the Dishwasher is giving an error code. Ran Service Diagnostics on the unit. Error Codes are F8E4 = Float Switch reading Open. Checked the Float Switch found water in the Float Switch Trey. Removed all Water. Cleared the Error Code. Ran a Service Test. No Leaks found. Ran a normal cycle for 10 mins. No Leaks. ( Asked the cx how they are loading the Dishwasher. Cx is putting Bowls, Cups , Pots & Pans in the front of the lower Rack. Advised that they only load the front lower Rack with plates only ,all other items in the back of the Rack. Advised cx to read Use & Care Guide.) Leveled the Dishwasher. Unit is working as Designed. ( Any questions please check Sd Pictures.)"
We serviced a
KITCHENAID OVEN
Model KODE500ESS02
Near Suffolk, VA 23434
Zachery R.
Job Details: 02/10/2023
"cx complaint lower oven not reaching temp, checked unit, come to find defective bake element, spoke with travis was advised to replace bake element and sensor, ordering parts needed to complete repair.; ordrng 1 W11545804 (bake element)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near Great Falls, VA 22066
Christian C.
Job Details: 02/10/2023
Cx complaint upper rack is falling off. Inspected unit found wheels cracked on upper rack. Adjusters cbe. Installed adjusters. Tested upper rack. Slides in and out normally now. Cx paid in full.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Red Lion, PA 17356
Sal R.
Job Details: 02/10/2023
"CX complaint was that the unti was not spinning out the water and iteam remained wet at the end of a wash cycle. I found several error code in daig to include F0E4, F3E2, and F8E6. I was able to access and replace the water inlet valve form van stock. While accessing the inlet , I found the water supply hoses are heavaly corroded possible due to hard water. I was able to remove the S.L. and replace the valve . While the supply was powered off I found the hot side to still allow water through into a bucket. I reattatched the supply lins and foun d the hot side to be leaking before the unit . I turned the hot side supply off and advised CX to replace the water supply ines befor e unit is opperated. I also advised CX to have a licesned plumber inspect the supply valve.; ordrng 1 W11165546 (inlet valve (VS)), used 1 W11165546 (inlet valve) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KUDS01FLBL1
Near McLean, VA 22101
Christian C.
Job Details: 02/10/2023
Cx complaint unit is not working. Inspected unit ran unit in normal cycle. No water went into unit but heard motor start up. Water is coming from house connection. No voltage coming from control to water valve. Control no longer being made. Soap buildup on dispenser and tub does not look recent. Unsure if unit was working before we worked on it.
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Virginia Beach, VA 23455
Carl A.
Job Details: 02/10/2023
"cx complaint of hearing a pop in dryer and tub quit turning,checkedu nit to find that the idler arm wheel had come off and and the lock ring that held it on,replaced ilder arm tested unit works as designed; ordrng 1 W10837240 (Idler Pulley CA / VS), used 1 W10837240 (Idler Pulley CA / VS) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Nottingham, MD 21236
Eric W.
Job Details: 02/10/2023
installed new shigter and calabrated unit