We serviced a
KITCHENAID HOOD
Model KVWC956KSS
Near Centreville, VA 20120
Richard B.
Job Details: 05/09/2023
"CX complant. Hood loud and lights flicker. Inspected unit and found something is interfering with blower motor rotation and lights flicker when hitting switch. Ordering control and blower motor, Not in stock. Further work needed. RB; ordrng 1 W11516463 (control) and 1 UXB0585KYS (blower)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Glen Allen, VA 23059
Joseph D.
Job Details: 05/09/2023
Found unit leaking from seam in tub. Must replace entire tub. Two count to remove from cabinet and switch all components.; ordrng 1 W11409866 (Tub)
We serviced a
JENN-AIR OVEN
Model JDRP548HL01
Near Dayton, MD 21036
Brian R.
Job Details: 05/09/2023
came out and replaced all parts. cleaned door and glass and checked unit. door opens and closes free and as it should. unit checks. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Brandywine, MD 20613
Shane B.
Job Details: 05/09/2023
installed door and leveled so it matches the FC door. unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Rockville, MD 20853
Ricardo S.
Job Details: 05/09/2023
"Cx complains that the unit not cooling properly and turn of by itself, inspected unit temperatures the Fc temp 3/ Rc temp 36/ the drawer ui board and harness cks ok, but the drip pan on rc is bad, also cx said that the freezer fan make nosies, frost pattern cks ok, looks like the defrost sensor not working, main board connection cks ok, receives 120vac . today the fridge works fine. unit need parts.; ordrng 1 w11457241 (service kit) and 1 WPW10675033 (cntrl-elec)"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Martinsburg, WV 25401
Ken M.
Job Details: 05/09/2023
Customer complaint is that the unit is walking during spin. Unit inspected and found that one of the suspension rods had popped out of position. Rod inspected and is not damaged and suspension tested good with rod seating in place. Unit tested and is working properly.
We serviced a
MAYTAG REFRIGERATOR
Model MSF22C2EXW00
Near Alexandria, VA 22302
Lloyd B.
Job Details: 05/09/2023
Cx complained the unit did not dispense ice. Installed new ice maker and fitting and tested and it now operates as designed. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Ellicott City, MD 21043
Robert L.
Job Details: 05/09/2023
"cx complaitn door rubs when closing, found door tilted left, found sping out of hook on hinge, reassembled hinge, relocated insulations, releveled unit now door closes smoothly, tested all ops ok"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 05/09/2023
"arrived and found the splutch was not sent with the rest of the parts. called parts warehouse and they said part was not checked in. tribles has part in stock. scheduled return visit for 5/11 please 2 count, gearcase job.; ordrng 1 w10734521 (splutch) and 1 2count (2 COUNT)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS01
Near Hallam, PA 17406
Drew B.
Job Details: 05/09/2023
"arrived for repair.. seen rc evap completley frozen over defrost issue, also checked fc evap for proper frost pattern both completely frosted and full frost pattern.. unit is cycling properly in test 4 3 way valve also called TL spoke to bruce checked amp draw to compressor 2.5 and inside spec range per their range no ice on suction line today TL wants to get tech pointer #w11092686 and cx is calling for any additional auth from KA.; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Laurel, MD 20707
Brian F.
Job Details: 05/09/2023
"Cx states unit not making ice, inspected, ice bin empty, ice in IM tray. Attempted harvest cycle, IM would not harvest. Installed new IM, ran harvest and fill cycle. Unit is now working properly."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC3
Near Martinsburg, WV 25403
Ken M.
Job Details: 05/09/2023
"Customer complaint is that the unit is not running properly, throwing error codes. Checked for stored error codes and found F9E1 and F0E7. Unit will not run a test cycle, drain pump running constantly. Managed to get the unit to stop the drain pump long enough to unlock the lid and start a test cycle, but when the unit went to drain, it drained completely, but kept trying to drain. Unit has a bad pressure switch on the control. Ordering control.; ordrng 1 W11621183 (control)"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 05/09/2023
installed all ordered parts and tested unit for cx. unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Gordonsville, VA 22942
Kyle A.
Job Details: 05/09/2023
"M1705z0apl1Cx complaint of unit not completing cycle. Did confirm slidering had come loose. Replaced slider but will need to return with gearcase to replace the one leaking oil.; ordrng 1 W10734521 (Slider ka truckstock) and 1 2cnt (2cnt) and 1 W11449841 (Gearcas3), used 1 W10734521 (SLIDER) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Laurel, MD 20707
Brian F.
Job Details: 05/09/2023
"Cx states arcing in cabinet w/ rack installed, can see thermal damage where arcing has occured. Ran 4 3 minute cook cycles w/ rack installed, no arcing occured. Ordering rack and rack supports to replace thermally damaged parts.; ordrng 1 W10803366 (rack) and 1 W10840795 (support) and 2 W10840759 (support)s and 1 W10840794 (support)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Camden, NC 27921
Branden R.
Job Details: 05/09/2023
came out to replace parts on unit . disassembled unit and replace all parts needed tested unit and everything now tested good unit is running as designed .
We serviced a
WHIRLPOOL OVEN
Model KSGG700ESS1
Near Reston, VA 20190
Jason A.
Job Details: 05/09/2023
CX complaint RANGE oven doesnt cook evenly. Replaced controls Set clock & preheat oven to 350F & also convect bake. Watch convect blower voltage > JJ
We serviced a
KITCHENAID DISHWASHER
Model WRS321SDHZ08
Near Virginia Beach, VA 23456
Zachery R.
Job Details: 05/09/2023
"cx complaint unit nonresponsive. checked unit, unit displaying f7e2 motor fault, checked motor, motor is measuring out of range, ordering sump and pump to complete repair. advised cx they will be contacted for return visit.; ordrng 1 W11460946 (sump&pump)"
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Newport News, VA 23606
Justin W.
Job Details: 05/09/2023
arrived to find blower wheel bad replaced motor and blower wheel. used repair kit. tested unit working as designed
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Charlottesville, VA 22901
Danny R.
Job Details: 05/09/2023
sr tech line said part is needed and funchnail will need panel holders and handle called partner team back please email a.lso adjusted the door seals it was leaking; ordrng 1 W11416371 (panel) and 1 W10708004 (handle)
We serviced a
KITCHENAID COOKTOP
Model KSDB900ESS4
Near Charlottesville, VA 22901
Danny R.
Job Details: 05/09/2023
came is black again please see if this is in fact the right; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Silver Spring, MD 20904
Ricardo S.
Job Details: 05/09/2023
"Cx complains that the unit not working on any cycle. inspected unit, the unti amke noises, the belt and shiled broke. and thats why the unit wont wash, order parts; ordrng 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 WPW10550173 (cover pulley)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Chester Gap, VA 22623
Daniel J.
Job Details: 05/09/2023
washer banging during cycle ran calibration removed lid basket more towards the front leveled unit off the top of cabinet raised front feet so basket was centered more in the middle ran diag and started quick wash filled agitated and spun nolonger hitting front of cabinet
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Richmond, VA 23223
Chris B.
Job Details: 05/09/2023
cx comp unit will not spin out clothes and garmets will be on agitator insp unit conf cx comp found wash plate spinning and basket found shifter to be in place and working as desighned cannot remove wash plate due to ructing togtehr unit will need wash plate and gear case to complete replair; ordrng 1 W11510461 (washplate) and 1 W11449840 (gear case) and 1 W10721967 (splutch) and 1 W11239857 (belt)
We serviced a
MAYTAG DRYER
Model MEDB850WQ0
Near Pasadena, MD 21122
Shawn D.
Job Details: 05/09/2023
"cx complaint unit is no longer heating. inspected unit and ran unit and no heat but spins good. took unit apart to find heater open and bad thermostat. grabbed pre id parts element,tco and thermostat and installed all 3 parts then tested and unit now heats good. unit is good"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ1
Near Waynesboro, PA 17268
Andrew S.
Job Details: 05/09/2023
Cx complaint is that the lower spray arm had come out of the sump and melted on the heating element. Upon arrival I inspected the element and verified it is functional. I then found that the lower spray arm has melted and is not able to be used. I am ordering the lower spray arm. I called Safety and informed them of my findings; ordrng 1 W11579565 (Lower spray arm)
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFM01
Near Reisterstown, MD 21136
Marc M.
Job Details: 05/09/2023
"installed compressor, drier, and evap. pulled unit into 30 inch vacuum for about 15 minutes. unit held vacuum with no leaks. charged system with 134a and tested. unit developed full frost pattern and now is cooling effectively. collected remaining labor on ticket. unit now checks good."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Middletown, PA 17057
Cody H.
Job Details: 05/09/2023
"cx complains unit shut off mid cycle while trying to wash a bulky load on quick wash. CX is under manufacture warranty. Unit shows f7e1- tachometer wrong signal. error. Ran unit through diagnostic test, unit finished test with no issues. error did not reappear. ran unit through quick cycle with no load, unit did not have an error code after. Advised cx for larger items that hold more water to use bulky cycle and explained why. Unit is working as designed, no further work needed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Hanover, PA 17331
Bernard M.
Job Details: 05/09/2023
"Cx complaint unit shuts off. Unit is located in garage and plugged into GFCI outlet. Contacted TL and reported about outlet and informed unit needs to be on dedicated circuit. Cx understood and is moving unit into finished basement. Replaced cover per previous tech, restored power while on hold and unit was cooling. Unit runs as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HBL00
Near York, PA 17403
Sal R.
Job Details: 05/09/2023
I found that the unit was making a ice and has been for the last month. CX informed me thatb he replaced the filter and the unit started making ice. I left new icemaker with CX and did not install at the request of CX. CX will call office if any issues.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Clifton, VA 20124
Demonte S.
Job Details: 05/09/2023
Installed the Evaporator Cover & Control Board. Tested the unit. Unit is starting to Cool. Unit is working as Designed. ( Cx has damages on the lower shelf. We didn't do these damages. Shelf & knob to hold the shelf is cracked. Showed the cx before I moved the shelf. Any questions please check Sd Pictures.)
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Gum Spring, VA 23065
Kyle A.
Job Details: 05/09/2023
Replaced both parts and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL DRYER
Model WED8620HC2
Near McLean, VA 22101
Christian C.
Job Details: 05/09/2023
"Cx complaint of a rattling noise. Inspected unit found unit makes a rattling noise while in use. Adjusted lint duct and it stopped making the noise for a bit. Rattling is way less but cx still not happy. Ordering base plate, mounting bracket, blower housing, collar, and housing screws. Will use motor and blower wheel on return.; ordrng 1 W11215531 (base plate) and 1 W11481730 (mounting bracket) and 2 WP483219 (insulation)s and 1 WPW10211911 (blower housing) and 1 W11310026 (collar) and 6 WP488729 (screw)s"
We serviced a
MAYTAG DRYER
Model MGD3500FW0
Near Gainesville, VA 20155
Ezra M.
Job Details: 05/09/2023
"rattling noise during cycle. found blower housing bracket loose, rattling. tightened all screws, removed debris and lint and retested. unit sounds normal"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Westminster, MD 21157
Brian R.
Job Details: 05/09/2023
came out and pulled unit and replaced all parts. tested unit and now unity checks. job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104KBL1
Near Manchester, PA 17345
Drew B.
Job Details: 05/09/2023
cx had somthing come up reschd for thursday the 11th with me spoke to office and already schd. for 2 count; ordrng 1 LOOK (LOOK) and 1 2coutn (2 count)
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Gainesville, VA 20155
Ezra M.
Job Details: 05/09/2023
"not spinning properly on heavier loads. checked errors, none stored. tested dampers, normal. ran diag cycle, noise from cold valve, found sediment in valve. cleaned out valve, no errors. noise gone. unit working properly. also discussed proper load size and detergent use."
We serviced a
JENNAIR RANGE
Model JDS1750ES0
Near Leonardtown, MD 20650
David J.
Job Details: 05/09/2023
CX complaint customer found when placing knob to simmer. Flame was too high. Arrived to unit and inspected and found. Customer was only turning knob to the word simmer and did not know she could go past it to go to the lowest setting. Inspected all flames and found back left burner to be the only one that needs to be adjusted. Adjusted flame And made sure everything else worked on unit. Found writing on cover to be naturally coming off from cleaning. Unit is working as designed job complete.
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Earlysville, VA 22936
Eric F.
Job Details: 05/09/2023
"Confirmed cx complaint unit not advancing cycles. Found unit power cycling when spin/agitate function engaged. Believe there is dc voltage feedback affecting control. Ordering motor, will use control and capacitor on return.; ordrng 1 W10890624 (motor-drve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Richmond, VA 23231
Chris B.
Job Details: 05/09/2023
cx comp unit will not make ice insp unit found im stuck with tray twisted as in im stoped mid cycle replaced im tested im filled with water unit wiorking as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW00
Near Clifton, VA 20124
Richard B.
Job Details: 05/09/2023
"CX complant. Freezer door hits , Inspected unit and found interior of freezer door hits center divider when opening and closing Adjusted upper hinge plate so door swings wide of center divider and closes on its own. Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Baltimore, MD 21213
Shane M.
Job Details: 05/09/2023
cx complaint the lights arent coming on. found a switch was broken. replaced switch unit working properly.
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LM00
Near Bethesda, MD 20814
Dustin F.
Job Details: 05/09/2023
"CX complaint: fan runs after cycle is over.Inspected unit, confirmed complaint. built in unit has a function that runs the fan till the door is open to cool down electric components in unit during and slightly after usage. Jenn air specific. Explained to CX and shes happy. Shell call back if she has any other issues."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Moyock, NC 27958
Austin D.
Job Details: 05/09/2023
came out to resolve the issue. disassembled all components and replaced all parts. put the unit back together and tested all parts that i replaced. unit is running as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS04
Near Haymarket, VA 20169
Ezra M.
Job Details: 05/09/2023
installed new fan scroll and gasket.
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ00
Near Aldie, VA 20105
Richard B.
Job Details: 05/09/2023
"CX complant. Fan wont turn off . Inspected unit and confermed , Fan wont shut off unless unit is unplugged. Changed control panel and board. Will also need bulb and bulb holder. Further work needed. RB; ordrng 1 W10210871 (holder) and 1 8206232A (bulb)"
We serviced a
MAYTAG WASHER
Model MVWB765FW
Near Baltimore, MD 21207
Robert L.
Job Details: 05/09/2023
"cx complaint not spinning out clothes, noise and stopped with 'drn' on screen, found f0e3, f0e5,f7e0, 2e1, ran recalibration and diagnostics, pump hard starting but working every time, tilted unit and found no signs of gear oil, removed rotor and slider, reattached adn tightend, ran quick wash with load, unit made it all the way thru, cx to record noises, instructed soap,loading and possible outlet issue, tested all ops ok, if cx calls back pre-id drain pump W10876600"
We serviced a
KITCHENAID REFRIGERATOR
Model KBBR306ESS00
Near Arlington, VA 22203
Lloyd B.
Job Details: 05/09/2023
"Cx complained the unit did not cool correctly. Inspected the unit and found the rc is 46 degrees and the fc is -9. Explained all to tech support and we ohm'd the fc thermistor which just over 30k ohms so correct for -9 degrees. Removed the rc evap cover and there is ice/frost on the cap tube along with deteriorating permagum, indicating a leak. Tech support suggest changing the evaporator in the rc. Sealed system tech required. 3 job count. Please send 2 techs, built in unir. Unit needs new comprsesor, drier and evap SR7735970031 Cx owes 1100 for labor; ordrng 1 W10276644 (compressor) and 1 W11553229 (evaporator) and 1 WPW10143759 (drier) and 1 2ndtech (2 tech)"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Chambersburg, PA 17202
Andrew S.
Job Details: 05/09/2023
Cx complaint is that the unit is throwing a close lid error. Upon arrival I found that the lid strike is has failed at the bend. I was able to replace the strike. Unit is now functioning as inended. Job complete
We serviced a
WHIRLPOOL DRYER
Model MED7230HW2
Near Bristow, VA 20136
Ezra M.
Job Details: 05/09/2023
"not connecting to wifi after fascia/console replaced. checked m/s, none stored. called techline, advised trying to get old console and reinstall to check m/s. called parts warehouse, part not on site. cust stated wifi working before console replaced. replaced console,. called techline back, spoke with Chris. unit sent for review"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Etlan, VA 22719
Eric F.
Job Details: 05/09/2023
"Confirmed cx complaint unit produced ice one time then ice maker stopped functioning. Confirmed voltage to ice maker, ice maker will not turn over. Ordering ice maker.; ordrng 1 W11556926 (icemaker)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Elkridge, MD 21075
Justin S.
Job Details: 05/09/2023
the unit is not locking the lid. found the lid lock is getting voltage. replaced the lid lock with vs and retested. the unit is now agitating spinning draining and filling good. the unit is now ready; ordrng 1 W11307244 (latch)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Severn, MD 21144
Justin S.
Job Details: 05/09/2023
the unit is not washing. found the motor is getting voltage. replaced the sump with vs and retested. the unit is now filling washing and draining correctly. the unit is now ready; ordrng 1 W11613479 (sump)
We serviced a
MAYTAG MICROWAVE
Model MVWP576KW1
Near Alexandria, VA 22309
Lloyd B.
Job Details: 05/09/2023
"Cx complained the unit made noise. Installed ew basket, screws, actuator, pulley and hub and tested in diagnostics and it passed each test with no noise. Job complete"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Glen Mills, PA 19342
Drew B.
Job Details: 05/09/2023
cx complaint that unit is not agitating.. they tried last nihgt with no clothing inside and advacned through cycle. i found when arrived no error codes and the unit lid locked and ran the unit on system claibration... i ran an auto test afterwrds to verofy all componets on the washer. the unit had good water psi lid locked and and drain no problems.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Chantilly, VA 20151
Richard B.
Job Details: 05/09/2023
"CX complant. Door rusty and dented , bin broken. Inspected unit and found crisper bin is broken presenting a sharp edge and cut hazard, Found the right toor has a dent in it and also two rust spots. Ordering door , crisper bin and door badge. Not in stock, One stop program , RB; ordrng 1 W11162443 (crisper pan,1) and 1 LW10912075 (door right) and 1 W11223753 (badge)"
We serviced a
MAYTAG WASHER
Model MVW6230RHW0
Near Norfolk, VA 23513
Carl A.
Job Details: 05/09/2023
"cx complaint of unit not working,checked uni to find the following error code F8E1,test ran unit with no problem found on this error code,as running the running the unit found unit to sqeeal bad,looked in the underside of unit to find the gear case leaking oil, oil in sheild and on drive pully ordering parts needed for repairs 2 ct as gear case; rqstng P&A on 1 W10752187 (screw), ordrng 1 W11550891 (Washer Agitator) and 1 W11449840 (Gearcase) and 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 LOOK/LOOK"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Williamsburg, VA 23188
Justin W.
Job Details: 05/09/2023
"replaced gearcase, slider, washplate tested unit working as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Edgewater, MD 21037
Shawn D.
Job Details: 05/09/2023
"arrived unit is unplugged. cx is not here yet so looked at unit and control shorted out somehow. cx gave me more info said last time during repair there was an ark and circuit breaker triped. called mark and gave me approval to fix whats broken so rpelaced control and new control blew right out. looked over unit more to find melted wire in the back. grabbed new harness from v/s and tried again but control is blown out. ordering part for my v/s then ordering control to get repair done. 2 instock so put cx on scehdule for 5/11; ordrng 1 W11238411 (harness SD V/S) and 1 W11371382 (control), used 1 W11238411 (harness SD V/S) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS01
Near Culpeper, VA 22701
Eric F.
Job Details: 05/09/2023
"Confirmed cx complaint UI/ACU randomely resetting. Service pointer pertaining to issue recommends software update and reset. Confirmed cx connected to the internet, cx states he reset unit after connecting as instructed and issue persisted. Quoting cx for new UI and ACU, cx has extended warranty, going to have call properly dispatched under warranty program.; ordrng 1 240-581-3204W11179310 (acu)"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near West Lawn, PA 19609
Justin L.
Job Details: 05/09/2023
Cx complaint unit not working properly. Was able to access unit and found unplugged. Plugged in and unit was stuck in middle of cycle. Cleared and found no saved codes. Ran auto test and went through no issues. Attempted regular cycle and unit wouldnt start a normal cycle unit would only drain and spin no matter which cycle is selected. After multiple tests only found F2E1 error. Ordering parts. Once in office will need to contact return; ordrng 1 W11626074 (control) and 1 W11626075 (encoder) and 1 W11626077 (hmi) and 1 W11513248 (lid lock)
We serviced a
MAYTAG WASHER
Model MVW7232HC0
Near Glenville, PA 17329
Sal R.
Job Details: 05/09/2023
"CX comoplai t is that the unti is not spinning correctly. I found thatb the the rotor cover screw was backed off causing a F0E5 error code. I also foun d concerns with the slider and clutch. I am ordering 1 slider (W10734521), and 1 clutch (W10754448) as well as 1 screw (W10752189). I have set a return date for 5/12; ordrng 1 W10734521 (clutch 9 @ tribs) and 1 W10752189 (screw 8 @ tribs) and 1 W10754448 (clutch 51@tribs)"
We serviced a
AMANA RANGE
Model AER6303MMS0
Near Mechanicsburg, PA 17055
Fred G.
Job Details: 05/09/2023
cx complaint unit is not getting to temp. inspected unit and found unit is getting 248.5vac. I then found all 4 burners are working. i preheated oven to 350 degrees and found my meter read 370 degrees. I also found front door vent and handle has failed. unit needs vent and handle. called TL to file unit is working as design. once handle parts are in please rech out to cx and set up a return visit.; ordrng 1 WPW10310922 (door vent) and 1 WPW10323589 (handle)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Vienna, VA 22182
Christian C.
Job Details: 05/09/2023
Cx complaint ice drops from dispenser door intermittently. Inspected unit ice door does not fully close. Installed new ice door motor. Tested door x5. Door fully closes.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near York, PA 17403
Sal R.
Job Details: 05/09/2023
"CX complaint is that the unit was making a loud noise. I found that the dirve pulley is cutting into the sheild due to nut backing off. I am ordering 1 sheild (W11409708)Once the part is avalible, please have someoen form the office call to set a retun date.; ordrng 1 W11409708 (sheild)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW
Near Tappahannock, VA 22560
Thomas B.
Job Details: 05/09/2023
Inspected unit found loose connection at the capacitor retightend and tested unit now functions Normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT134TFDM01
Near Norfolk, VA 23511
Austin D.
Job Details: 05/09/2023
went to two different gates and was told i must get a base pass before entry. called the cx and was told i should be able to get on with no issues. never told where to get a visitors pass from. will need to reschedule once the cx knows the process on how i can get on base.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHW05
Near Midlothian, VA 23114
John P.
Job Details: 05/09/2023
CX complain light switch not working confirmed complaint ordering light switch; ordrng 1 W11396033 (Switch)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Tappahannock, VA 22560
Thomas B.
Job Details: 05/09/2023
Unable to locate this unit no longer on the RTM area checked all over unable to locate 1st Attempt; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Spotsylvania Courthouse, VA
Thomas B.
Job Details: 05/09/2023
Cx complaint unit is not working properly inspected unit found freezer panel frozen over unplugged placed towels and ordering the parts; ordrng 1 WPW10384183 (thermistor) and 1 W11650660 (Harness and heater) and 1 W11559968 (Fan motor) and 1 WP2169142 (evaporator fan blade)
We serviced a
WHIRLPOOL OVEN
Model WGE745C0FS05
Near Millsboro, DE 19966
Michael E.
Job Details: 05/09/2023
Replaced the membrane assemblky as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near West Springfield, VA 22152
Tanner B.
Job Details: 05/09/2023
"found loose connection on control, reseated and tested . Job complete"
We serviced a
JENN-AIR FREEZER
Model JBZFL24IGX00
Near Washington, DC 20011
Dustin F.
Job Details: 05/09/2023
"CX complaint: not making iceInspected unit, confirmed CX complaint. found ice maker full of ice but would not cycle and drop it. tried cycling but still wouldnt move. While looking at icemaker found UI clickering and icemaker on and off button getting stuck. ordering new icemaker and UI for return visit.; ordrng 1 W11646196 (ICemaker) and 1 W11404238 (UI)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Millsboro, DE 19966
Michael E.
Job Details: 05/09/2023
Replacved the door panel as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Baltimore, MD 21209
Marc M.
Job Details: 05/09/2023
arrived at cx house and she met me in the driveway VERY UPSET and insisting she will not be accepting a repair. she conveyed she will ONLY accept a new unit entirely
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near Lusby, MD 20657
David J.
Job Details: 05/09/2023
CX complaint refrigerator is not cooling arrive today and verified complaint. Inspected air ducts and found completely clogged of ice. Inside of freezer has frost built up all over the ceiling and door. Found customer will sometimes not close freezer all the way as well as refrigerator door causing warm air to enter unit and calls buildup of ice. Removed all parts inside freezer using steam gun removed all ice and cleaned inside of unit. Inspected air duct holes in refrigerator and they are now clear reassembled unit and plugged in power. Waited 10 minutes. Unit is cooling and air is entering refrigerator section. Explain to customer to make sure the doors are closed with these units. Its easy to forget to close because it does not have an alarm. Unit is now working as designed job complete
We serviced a
WHIRLPOOL FREEZER
Model KRFF507ESS01
Near Chantilly, VA 20152
Richard B.
Job Details: 05/09/2023
"CX complant. Fridge not as cold as it should be. Indpected unit and found unit is getting low on coolant due to different temps. Fresh food as cold as freezer. . Will need sealed system work. CX paid the 120 servce call , RB; ordrng 1 W10832994 (conpressor 453.50) and 1 W11580434 (3 way 51.28) and 1 W11506635 (stub 20.50) and 1 WPW10143759 (dryer 19.10) and 1 look (look)"
We serviced a
MAYTAG WASHER
Model MVWB835DC3
Near Strasburg, VA 22657
Daniel J.
Job Details: 05/09/2023
per notes replaced gearcase slider and clutch ran test 52 calibration and test 51 diag cylce completed no errors during cycle ran rinse and spin let unit fill checked for leaks none present
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Huntingtown, MD 20639
David J.
Job Details: 05/09/2023
"CX complaint icemaker is not making ice and plastic is coming out of icemaker. Arrived today and verified complaint found when resetting icemaker, icemaker does not complete a full harvest. ice tray does not go all the way to empty the ice. Ice cubes are in tray and have been for a couple weeks and have not dispensed them. Found small pieces of plastic inside ice bin that are coming from a defective auger motor in a spin. dispenser is working properly and dispensing water. temperatures Were at 40� in our rc and 9 in FC. Doors had been open to inspect. Explain to customer to keep things off back wall to allow proper airflow for unit to call properly. Ordering parts for return visit and will repair once they arrive. ; ordrng 1 WPW10558423 (Ice bucket assembly) and 1 W11546935 (Ice maker)"
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Norfolk, VA 23518
Carl A.
Job Details: 05/09/2023
"cx complaint of unit not turning on,checked to find the following error code F5E1 found that lid lock had failed replace lid lock tested unit works as designed break down as follows 1/W11307244,Lid Latch Lid Latch service call break down as follows service call 120.00parts 131.75shipping 15.00labor 110.00sub total 376.75tax 7.91grand total 384.66depsosit 384.66 ; ordrng 1 W11307244 (Lid Latch CA / VS), used 1 W11307244 (Lid Latch CA / VS) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSO48QTB04
Near McLean, VA 22101
Lloyd B.
Job Details: 05/09/2023
"Cx complained the panel was coming off. There is custom cabinetry on the doors of the unit and cabinets in the kitchen, the needs the maker of the cabinets or a carpenter, not an appliance repair. Service decline"
We serviced a
MAYTAG DRYER
Model MGD7230HW3
Near Fayetteville, PA 17222
Andrew S.
Job Details: 05/09/2023
Cx complaint is that the unit is not drying clothes properly. Upon arrival I found that the unit is not igniting. The ignitor glows and the valve activated but did not ignite. I found that the supply line valve is not fully opened. I opened the valve some and found that the unit then ignited. I then opened the valve the whole way and it shut back off. The valve is only letting gas in at a very small window in its rotation. I informed the cx that the valve would need to be replaced. Unit is functioning as intended. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KUIS15NRXB0
Near Centreville, VA 20120
Demonte S.
Job Details: 05/09/2023
"Inspected the unit. Found that the cx is saying that the Free standing Ice Maker isn't Cool. Per last tech notes, to check for a leak. Ran nitrogen through the system at 140 Psi. You can hear air coming from the lower section. Found that the Condenser leaking air. 3rd Coil from the top on the left side is leaking. Used soup & bubbles to find it. ( Please see Sd Pictures if any questions. Unit will need the Condenser. ; ordrng 1 WP2313624 (CONDENSER)"
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Chambersburg, PA 17201
Andrew S.
Job Details: 05/09/2023
Per previous diag I was able to access and replace the control and lid lock. I then ran the diag test and found that the bearings have also failed in the gearcase. I am ordering the gearcase and related parts. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11454372 (Gear case) and 1 W11239857 (Belt) and 1 W10721967 (Splutch) and 1 W10528947 (Hub)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near York, PA 17402
Sal R.
Job Details: 05/09/2023
"CX complai t is that the RC has lost cooling as well as no ice production. I found that the FC evap was frozen over. I was able to access and steam out the ice blockage . I found that the defrost heater connection is pulled form the connector. I was able to temp resecure then harness. I am ordering 1 defrost heater with evap harness (W11650660). Once the part is avalible, please have someone form the office call to set a retun date.; ordrng 1 W11650660 (defrosat heater with harness)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Palmyra, VA 22963
Kyle A.
Job Details: 05/09/2023
Cx complaint of unit leaking from front left of the washer. Did confirm and changed tub ring as per service notice. Tested unit and unit is now as designed.
We serviced a
JENNAIR DBL WALL OVEN
Model JJW3830DS
Near Germantown, MD 20874
Roberto I.
Job Details: 05/09/2023
"Cx complaint control panel not responding, F2E1 error.Confirmed error, unable to run test mode, keys didn't respond. Connections on control panel ok. The unit doesn'r have m/s # tag, the cx has a model number but without engeneering numbers. Looked on Pl, all the engeneering numbers use the same part as control panel. Ordering control panel W11232121. Cx paid in full ($1,681.63); ordrng 1 W11232121 (control panel)"
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS20
Near Jessup, MD 20794
Brian F.
Job Details: 05/09/2023
"Installed new cooling fan, ran auto test. Cooling fan was working properly during test."
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Washington, DC 20003
Emmanuel R.
Job Details: 05/09/2023
"Replaced pressure switch , tested unit. Unit is now working properly. Control not needed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF550SAHW0
Near Falls Church, VA 22041
Lloyd B.
Job Details: 05/09/2023
Cx complained the unit did not dry. Inspected the unit and found no error codes in diagnostics and the heater came on. Explained to the cx to use rinse aid and run the water at the sink prior. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Knoxville, MD 21758
Ricky E.
Job Details: 05/09/2023
"customer stated that the unit wasnt spinning. fnd no errors stored, recalibrated tha controls and tested, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMYW04
Near York, PA 17404
Drew B.
Job Details: 05/09/2023
cx complaint that nit is is cloggred drain and freezing bottom on the unit.. removed ice.. and unlcoged dano port with new kit and now checks good
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Springfield, VA 22153
Tanner B.
Job Details: 05/09/2023
CX Concern the unit making noise.. the motor is making a strainning noise .. replaced motor and tetsed unit .. no leaks/ no errors .. the installers never installed the insulation on the unit .. all of insulation is gone .. Unit is now working as designed .. Job complete
We serviced a
MAYTAG DRYER
Model MEDB835DC4
Near Oakton, VA 22124
Simon
Job Details: 05/09/2023
X complaints dryer not dry no heating .UNIT tested .heating element not heating .Heating element replaced.unit tested.unit works as designed.SZ
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Pasadena, MD 21122
Shawn D.
Job Details: 05/09/2023
"cx complaint unit is working said it keeps filling when using normal cycle and wont complate the cycle and said drain and spin will spin the clothes dry. inspected unit then checked for errrors and had f7e5 so ran diag cycle and unit shut down when agitating, tried again and same issue. grabbed shifter from v/s and installed and tried again and same issue unit shuts down. replaced the control and capacitor and unit shut down again. grabbed clutch from v/s amd installed it and retested and now unit completed the servic cycle with no issues. unit is good; ordrng 1 W11481722 (shifter SD V/S) and 1 W10721967 (clutch SD V/S), used 1 W11481722 (shifter SD V/S), and 1 W10721967 (clutch SD V/S) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WFG320M0BS4
Near New Freedom, PA 17349
Sal R.
Job Details: 05/09/2023
CX compolai t was that the units inner glass poped duri g a preheat cycle. I was able to access and replace the inner glass and unit test good.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Upper Marlboro, MD 20772
Leon
Job Details: 05/09/2023
cx complaint was unit would give a error code when they pop popcorn confirmed issue replaced the control on unit tested unit by popping a bag of popcorn no errors didnt instill the sensor because the part was missing but without it installed unit still worked
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Columbia, MD 21044
Robert L.
Job Details: 05/09/2023
"cx complaint not cooling RC, cx had defrosted for bray ad scarf whom replaced main control, found no fan movement and bimetal open, replaced evap fan motor harness from pre-id, tested all ops ok"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Middle River, MD 21220
Alexander D.
Job Details: 05/09/2023
"cx complaint unit keeps becoming unlevel. cx said her husband keeps having to unscrew back left foot. inspected unit and verified complaint. screwed in feet all the way so unit will be level until return visit but its not perfectly level. calibration and autotest run good, no errors. preid feet didnt arrive in time, reordering but only need 4. 13 in stock @tribles. scheduled return visit for 5/18; ordrng 4 WPW10687506 (feet)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Fredericksburg, VA 22408
Robert W.
Job Details: 05/09/2023
CX Complaint is the unit isnt cooling in either section. Inspected unit and found unit is running no frost pattern on evap pulled unit and foiund compressor is on but not cooling at all. Ordering compressor dryer and coupler and inverter; ordrng 1 LOOK (LOOK) and 1 W11557671 (Compressor) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler) and 1 W11109499 (Dryer)