Service History 537 - VIA Appliance

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Poquoson, VA 23662

Lucas R.

Job Details: 04/19/2023

"cx complaint squeeling noise, checked unit found stiff rollers and idler, belt fraying, replaced rollers, idler and belt, tested, unit working as designed.; ordrng 1 341241 (belt,drive lr/vs), used 1 341241 (belt lr/vs) from stock"

We serviced a

KITCHENAID COOKTOP

Model KCED606GBL01

Near Derwood, MD 20855

Julian H.

Job Details: 04/19/2023

CX complaint about surface under burners bubbling inspected found that CX may need new pans checked bottom are flate but have ridges called TL send them pics advised to clean glass with cooktop cleaner states spots are from spills from things that are cooked & also advised to use flat bottoms pots & pans gave CX SR#

We serviced a

WHIRLPOOL WASHER

Model WTW8800YC0

Near Wormleysburg, PA 17043

Fred G.

Job Details: 04/19/2023

"cx complaint unit wont run. inspected unit and found f51 in diag. found units postion sensor is faulty. unit needs position sensor, stator, plate kit. once parts are in please reach out to cx and set up a return visit.; ordrng 1 WPW10419333 (stator) and 1 WPW10178988 (position sensor) and 1 WP8557836 (plate)"

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Glen Allen, VA 23060

Joseph D.

Job Details: 04/19/2023

Customer complaints unit making squealing noise confirm complaint found broken fan must replace fan and motor seized together; ordrng 1 W11549461 (Motototor) and 1 W697772 (Fafafafan)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Glen Allen, VA 23060

Joseph D.

Job Details: 04/19/2023

customer complaint unit not making ice confirmed complaint ice maker would not feel found Frozen filled tube cleared and unit working properly if problem persists please send with inlet valve

We serviced a

JENN-AIR DISHWASHER

Model JDPSS245LX0

Near Richmond, VA 23226

Chris B.

Job Details: 04/19/2023

cx comp unit states f8e4.... float switch insp unit conf cx comp cleared codesremoved drip tray found water in drip tray cleared water ran unit on test mode then stayed with unit insp for leaks found drip from water velve ordering water vavle; ordrng 1 W11434044 (valve)

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Frederick, MD 21701

Brian R.

Job Details: 04/19/2023

office will reschedule.; ordrng 1 Look (Look)

We serviced a

WHIRLPOOL FREEZER

Model WRX986SIHZ00

Near Glen Allen, VA 23059

Joseph D.

Job Details: 04/19/2023

Customer complaint unit freezing properly confirmed complaint no frost pattern on freezer golf ball ice formed at capillary line compressor pulling point 4 amps the unit will need compressor and evaporator; ordrng 1 W11492867 (Fc evap) and 1 W10832994 (Compressor)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Front Royal, VA 22630

Ezra M.

Job Details: 04/19/2023

inspected unit. ordering door latch and control board; ordrng 1 W11513248 (lid latch) and 1 W11626074 (control board)

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Riverdale Park, MD 20737

Brian F.

Job Details: 04/19/2023

"Cx states unit not draining, tested and confirmed. Drain pump receiving power, but noty running, pump measured 29ohms which is under spec. Installed new drain pump (CBE), tested, unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near Mineral, VA 23117

Eric F.

Job Details: 04/19/2023

"Called number in sticky notes as instructed, no answer. Left voicemail with quote, instructed cx to call office to engage quote.; ordrng 1 FSPLW11255366 (Door) and 1 W10884773 (nameplate)"

We serviced a

JENNAIR RANGE

Model JES9800CAS00

Near Alexandria, VA 22309

Leon

Job Details: 04/19/2023

cx complaint was unit clock worked but couldnt push the button on the unit confirmed issue took unit apart there was no v going to the panel to the control cx would need a new control panel cx said they would call back if they want work done; ordrng 1 W10314417 (control panel)

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Lorton, VA 22079

Jason A.

Job Details: 04/19/2023

CX complaint WASHER lid doesnt lock. FoundF5 error code & cannot enable lid lock. Lock getting voltage from control. Replaced strike & latch. Test again & lid locks. Clear error code & ran test wash = completed. Start QUICK wash & unit advancing > JJ

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Franconia, VA 22315

Leon

Job Details: 04/19/2023

cx complaint is unit wouldnt make ice confirmed issue first i checked to see if the unit was dispising water watch it wasnt checked to see if the water was on which it was do i went into diag mode and both the ice maker filled with water and the water dispiser worked as well unplugged ge panty UI unplugge the unit for about 1 min plugged back in and everything worked great removed the panty ui seen it was filled with water ordering new panty door with ui and gasket unit was working before leaving; ordrng 1 W10832386 (gray gasket) and 1 W10815669 (door) and 1 WPW10769076 (control)

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Richmond, VA 23237

Chris B.

Job Details: 04/19/2023

"replaced conrtol tested unit same issue found motor good and draian pump good replaced shifter same iss ue unit will need ui W11481116; ordrng 1 W11481116 (UI) and 1 w10913953 (shifter), used 1 w10913953 from stock"

We serviced a

WHIRLPOOL DRYER

Model WED560LHW

Near Springfield, VA 22150

Leon

Job Details: 04/19/2023

cx refused service at the door when i told the cx it was $120 service call they thought everything was under warranty but couldnt show pop

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near York, PA 17404

Drew B.

Job Details: 04/19/2023

cx complaint that unti is lower drawer shelf is not going bavkl all the way and casuing to hoit door shelf thats on lower door. they sent a large shlf than required not locking in to stay inplace and back all the way inside 30 day wrrnty and needs WPW10463650 call to reschd; ordrng 1 WPW10463650 (shelf)

We serviced a

WHIRLPOOL REFRIGERATOR

Model Wrf535swhz00

Near Mechanicsville, VA 23116

Chris B.

Job Details: 04/19/2023

cx comp unit will dispence water inps unit found cx not using everydrop filter found when using filter bypass unit dispences water as desighned advised cx to replaced filter and use everdrop did give cx coupons for ed filter

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Hagerstown, MD 21742

Danny R.

Job Details: 04/19/2023

cx cancelled at door didnt kniow we were coming called wife then cancelled apt only wanted to pay diag no labor charge

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Glen Allen, VA 23059

Joseph D.

Job Details: 04/19/2023

Custom complaint unit leaking from front left confirmed complaint found leak through left side hinge must return with hinge and replace; ordrng 1 W11573703 (Hinge)

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Dundalk, MD 21222

Alexander D.

Job Details: 04/19/2023

"cx complaint unit not starting cycles. inspected unit and verified complaint. found lid strike defective. replaced lid strike from v/s. tested unit, wash shaking alot during spin. found unit leaning back and to the right. releveled unit. ran calibration and autotest. unit is now working properly; ordrng 1 W11457841 (lid strike(AD v/s)) and 1 LOOK (LOOK(email)), used 1 W11457841 (lid strike(AD v/s)) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Chesapeake Beach, MD 20732

Shane B.

Job Details: 04/19/2023

"cx complaint is poor cooling in the FC section, no ice production and a loud buzzing noise. unit wash quiet when i arrived but cx had video of unit making a loud buzzing noise. sounds llike an evap fan hitting ice. unit is set to recomended temps. prob shows 29/2. neither evap is iced up but FC evap cover has some ice on the outside of it, possibly melted frost that refroze. both evap fans and comdensor fan are quiet. ice box fan revs up then dies then revs up again. IM shows no error codes. ran harvest cycle IM completed cyle and dropepd ice. ran fill test, IM filled. ice level sensor is working in diagnostics. frost pattern on FC evap looked fine. evap cover had ice build up on front and back near fan, most likely cause of the noise. gaskets are all sealing. ordering fan and FC rails.; ordrng 1 W10846539 (evaporator fan blade) and 1 W10625067 (bracket) and 1 W10625068 (bracket)"

We serviced a

KITCHENAID FREEZER

Model KRMF706ESS01

Near Manassas, VA 20112

Demonte S.

Job Details: 04/19/2023

Inspected the unit. Found that the cx is saying that the Freezer Section isn't cooling / Light are turning off and on / The unit will stop cooling at times / Cx states that the Deli Drawer lights will not work at times. Checked the Freezer Evaporator. Found that the whole Evaporator is Iced Over. Removed all Frost to the Evaporator. Installed new Fan Motor with Harness. Unplugged the Deli Drawer. Advised the cx to allow the unit 24 hours to Cool. Unit is working as Designed. Cx paid by check. Check is in Blue money bag.

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Mechanicsville, VA 23116

Chris B.

Job Details: 04/19/2023

cx comp unit squeels insp unit conf cx comp found obstuction in drum gasket removed obstruction tested unit working as desighned

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Manassas, VA 20112

Demonte S.

Job Details: 04/19/2023

Installed the Clutch. Tested the User Interface by running Key Activation. ( All Keys are working.) Cx was told we was gonna change the User Interface. Cx is making a big deal about this. Installed the User Interface that the cx has. Unit is working as Designed.

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Alexandria, VA 22304

Leon

Job Details: 04/19/2023

cx complaint was unit was leaking in the front confirmed issue seen that the leak was coming from the front replaced inner gasket tested againg no leaks while i was there waited for 20 mins due to the large amount of mold on the pad-in i ordering all new pad-in for the unit and if the unit leaks again i would bring out a new inner door; ordrng 1 W11223838 (shield) and 1 W10746772 (pad in) and 1 W10380173 (pad in) and 1 W10750120 (pad in)

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL04

Near Vienna, VA 22180

Dustin F.

Job Details: 04/19/2023

"CX complaint: uniit making loud sputtering noise randomly.Inspected unit, put unit into test mode to make the damper open and close. when it did, damper chattered loudly and CX stated that was the noise. replaced damper with pre id part and tested unit, unit working as intended."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Mechanicsville, VA 23116

Chris B.

Job Details: 04/19/2023

cxc comp unit front panel has rust insp unit conf cx comp replaced front panel sv satted she will be collecting payment 120 sc 15 ship 110 labor 194.66 front panel 11.68 tax total to be collected 451.34; saved tckt

We serviced a

WHIRLPOOL DRYER

Model WED8000DW4

Near Chesapeake, VA 23322

Branden R.

Job Details: 04/19/2023

"came out to unit and upon arrival notice unit is a GE , was advised by cx that owners made apt . called owners and was advised that the info i have is for their unit at a different house . advised cx they will need to contact a GE tech to take a look at unit at this address cx agreed ."

We serviced a

MAYTAG WASHER

Model MVW7230HC1

Near Sterling, VA 20164

Richard B.

Job Details: 04/19/2023

"CX complant. Washer making noise. Prior diagnosis found unit needs a gearcase , slider and clutch. Installed all parts , leveled unit. One leg screwed all the way up and unit wobbles. Tested unit after calibration of same. And unit working as designed. Job completed, RB"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Norfolk, VA 23505

Carl A.

Job Details: 04/19/2023

replaced both pump and control tested unit and calibrated works as designed

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2290REM00

Near Rockville, MD 20850

Ricardo S.

Job Details: 04/19/2023

"Replaced rh door gasket and lh endcap, unti cks ok"

We serviced a

WHIRLPOOL DRYER

Model WED7120HW1

Near Williamsburg, VA 23185

Orbie

Job Details: 04/19/2023

"cx complaint unit not heating. checked unit found F2E1 and F3E2. found open element. Quoted CX $335.82 for repair P+L. cx agreed. replaced element, tested unit working as designed. advised cx to get vents cleaned from wall to outside to prevent future issues."

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Eldersburg, MD 21784

Justin S.

Job Details: 04/19/2023

replaced the parts and calibrated. ran the diagnostic and the unit is sounding good. the cx wanted me to spin a load of clothes so i did without any odd noises. the unit is now good

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Hampton, VA 23666

Justin W.

Job Details: 04/19/2023

cx complaint no heat. checked to find 243vac between l1 and l2 each respective leg had roughly 122 vac between neutral and themselves. checked unit to find element reading open. replaced and tested unit working as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDTE304GPS0

Near Gaithersburg, MD 20878

Ricardo S.

Job Details: 04/19/2023

"Replaced sump motor assy, unit tested and works fine, no leaks"

We serviced a

WHIRLPOOL DRYER

Model WED8127LW1

Near Carrollton, VA 23314

Justin W.

Job Details: 04/19/2023

"replaced control and tested circuits prior to replacing motor found thermal fuse open. replcaed thermal fuse from v/s reordering thermal fuse to replenish v/s placed control in bin for core. tested unit is working as designed; ordrng 1 W10909685 (thermal fuse jw vs), used 1 W10909685 (thermal fuse jw vs) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Rockville, MD 20850

Ricardo S.

Job Details: 04/19/2023

"Cx complains about an error code f8e4 i ran test mode, found 2 error f9 and f8e4 .. the drip pan is full of water, inlet valve and supply hose cks ok no leaks, drain pump overheating and makes a humming noise, water level cks ok, tub seal is good .. looks like the water inlet putting to much water on each cycle .. order parts; ordrng 1 w11535094 (water inlet) and 1 w11545764 (switch)"

We serviced a

KITCHENAID COOKTOP

Model KCGS956ESS02

Near Smithfield, VA 23430

Justin W.

Job Details: 04/19/2023

cx complaint front right burner not igniting checked unit to find burner has to be lit manually. ordering parts for repair. switched dcenter cap for front right burner to get unit to work until correct cap arrives that is not off center. unit currently in working condition having caps shipped direct to cx; ordrng 1 W10831828 (cap burner) and 1 look (look)

We serviced a

WHIRLPOOL DRYER

Model MED7230HW3

Near Monrovia, MD 21770

Ricardo S.

Job Details: 04/19/2023

"New unit, the lower frame is broken and legs won't stay in place. order riser; ordrng 1 w11551643 (riser washer)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near New Castle, DE 19720

Taylor F.

Job Details: 04/19/2023

"Cx complaint is unit not starting cycle. Tested inspected and verfied complaint. Found the capacitor to be defective. Replaced capacitor from VS and unit is now working as designed. Job is complete.; ordrng 1 W11158830 (capacitor TF VAN STOCK), used 1 W11158830 (capacitor TF VAN STOCK) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Richmond, VA 23231

Chris B.

Job Details: 04/19/2023

cx comp unit will not dispence ice insp unit conf cx comp found obstruction in ice bin removed obstruction tested unit working as desighned

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Chesapeake, VA 23322

Branden R.

Job Details: 04/19/2023

came out and replace all parts on unit . tested unit and everything checked good and unit is now running as designed .

We serviced a

MAYTAG REFRIGERATOR

Model MSD2272VEW00

Near Bel Air, MD 21015

Neil H.

Job Details: 04/19/2023

CX COMPLAINT NO ICE FOUND ICE MAKER GETTING 120VAC BUT MODULE NOT MOVING ORDERING NEW I/M; ordrng 1 WPW10300022 (icemaker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDM04

Near Suffolk, VA 23435

Justin W.

Job Details: 04/19/2023

arrived to find unable to get pop spoke to Lauren was advised it is being handled by office speaking to ferguson and whirlpool representation. unable to look at unit under warranty until pop is obtained; saved tckt

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Derwood, MD 20855

Julian H.

Job Details: 04/19/2023

replaced control & working

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Chesapeake, VA 23322

Branden R.

Job Details: 04/19/2023

"came out to replace parts on unit , disasembled and replaced parts as needed . tested and unit is now running as designed ."

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC48QTF02

Near Alexandria, VA 22314

Jason A.

Job Details: 04/19/2023

CX complaint BI FRIDGE warm temps. Found ice ball at evap. Does not look like UV drier was installed on this unit. Called office to schdule. 2Tech+2CountSealSyst CX owes $1450 labor on return. 4th floor > JJ; ordrng 1 W10143759 (drier (service) #19.10) and 1 W10913906 (coupler #20.50) and 1 WP2306094 (evaporator 260.70) and 1 2Tech+2CountSealSyst (2Tech+2CountSealSyst)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Gloucester, VA 23061

Lucas R.

Job Details: 04/19/2023

"cx complaint unit not filling properly, checked unit found loose connection to hot water valve, reseated, valves 1300 ohms, unable to fully test without water supply, all components ohmed good from control, unit working as designed"

We serviced a

MAYTAG DISHWASHER

Model MDB6601AWB

Near Bowie, MD 20716

David J.

Job Details: 04/19/2023

Cx complaint water not leaving unit. Arrived a verified complaint. Tried to force drain and nothing came out. Drain pump does turn on but nothing pushes out. Removed bottom panel and found a lot of rodent poop. Advised Cx that its possible they could have messed up stuff underneath. Removed drain line from garbage disposal and and activated drain pump and nothing is pushing out. Unit is in older cabinets and the floor is messed up under unit. To remove this unit could possibly mess it up even more. Explained to Cx that we would like to have to only remove unit one time and that we definitely have a clog. Unit will need drain pump and drain line. Cx paid service call for now and will decide what they want to do within 30 days. ; ordrng 1 WP6-917641 (Drain pump) and 1 WP99002652 (Drain hose)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDW09

Near Gloucester, VA 23061

Lucas R.

Job Details: 04/19/2023

"pon arrival found discoloration in drier, called techline spoke with andy, advised to proceed with compressor replacement, upon replacing compressor found compressor shipped from expart rated for r134a, and suction line does not line up, replaced drier and capped off lines, referred cx to wp customer service, reordering compressor. expart; ordrng 1 W11582592 (compressor)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Edgewood, MD 21040

Neil H.

Job Details: 04/19/2023

CX COMPLAINT THE RIGHT SIDE BACK RC LIGHT IS OUT ORDERING THE HARNESS/LEDS MODULE; ordrng 1 W11205082 (module)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Moseley, VA 23120

John P.

Job Details: 04/19/2023

"Cxs complaint unable to remove filter, found arm retainer not seated in filter housing preventing filter from extracting reseated retainer tested working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Richmond, VA 23233

Joseph D.

Job Details: 04/19/2023

Custom complaint you not going properly confirmed complaint found freezer fan not running but power supplied by main control also found main control stating all doors are open. Customer declined repair going to contact Whirlpool for coverage; ordrng 1 W11452196 (Freezer fan) and 1 W10843055 (Cntrl) and 1 W11384469 (Switch)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Lusby, MD 20657

Shane B.

Job Details: 04/19/2023

"cx complaint is the unit not running cycles at all. cx said no water flow, lid does not lock, drum does not turn. checked for codes and found none saved. ran service cycle. unit filled, drained and lic locked but it did not agitate or spin, only buzzed. inspected under unit and found capacitor reads OL. replaced with preIDed part. restored power and ran service cycle. unit completed cycle with no issues. working as designed."

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Chester, VA 23831

John P.

Job Details: 04/19/2023

"Cxs complaint unit making noise found cam assembly slipping unable to tell if actuator is fully engaging cam assembly, replaced cam assembly and actuator calibrated tested working as designed; ordrng 1 W11481722 (Actuator JP/VS), used 1 W11481722 (Actuator JP/VS) from stock"

We serviced a

MAYTAG REFRIGERATOR

Model MFC2062FEZ03

Near Milford, DE 19963

Frederick R.

Job Details: 04/19/2023

"CX complaint is temp issues and door seal. Inspected and found both RC gaskets to be defective. Also damper was not opening properly and getting stuck making a loud clacking noise. Replaced damper from VS and right gasket. Ordering gasket for left door. 40 in stock at Tribles. Rescheduled CX for monday 4/24 am preferred. Third Part Billing; ordrng 1 W10830162 (gasket-fip) and 1 WPW10594329 (control FRVS), used 1 WPW10594329 (damper FRVS) from stock"

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW3

Near Baltimore, MD 21215

Emmanuel R.

Job Details: 04/19/2023

"Cs unit is not working properly.Upon arrival customer explained to me that she needs help working the unit and explainto her the feature. I answered any questions she had and instructed customer how to properly load unit. Test cycle completed, no error codes. Unit is working properly."

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 04/19/2023

"Installed new main control and lid latch.. attempted to remove the washplate from basket/ tub , but the plate was seized to the gearcase shaft .. needs washplate to install a new gearcase and clutch .. recalibrated the unit w/ new control / lock.. making rumbling noise during agitation ..; ordrng 1 W10902814 (washplate) and 1 look (look) and 1 2ct (2ct)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Baltimore, MD 21229

Emmanuel R.

Job Details: 04/19/2023

"Cs unit is making a banging noise couldnt confirm complaint. Test cycle completed. found error code f6e3 acu lost com. with mcu.Ordering UI. I ran test cycle and asked customer to point out the noise. She is referring to the slider shifting, i found components to be in good shape and noise is normal operation. I did find in spin the unit is off level and the drain hose is tapping the back panel. Secured hose so they dont move and stopped the noise.; ordrng 1 W11413337 (UI)"

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS02

Near Halethorpe, MD 21227

Emmanuel R.

Job Details: 04/19/2023

"Cs unit isnt making ice and compressor is running constantly, confirmed complaint. I found the Temps are warm to make ice and compressor running @ 3amps 201watts and it is loud. Unit has a bad thermsitor in Fc and it over worked the compressor . Ordering fc thermsitor and compressor. Hooked up my gauges and pressures are low on the high side and high on the low side. Need to checked for leaks, no dye detected at this time. Bring out nitrogen. Customer paid in full.; ordrng 1 W10276644 (compressor) and 1 WPW10143759 (dryer) and 1 W10316760 (thermistor) and 1 looklook (Need nitrogen w/regulator.) and 1 nitrogen (nitrogen)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Chester, VA 23836

Chris B.

Job Details: 04/19/2023

replaced fan motor tested unit working as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Chesapeake, VA 23322

Branden R.

Job Details: 04/19/2023

"cx complaint unit not cooling , checked unit and found when plugged in compressor amps up to 20 amps and locks up . unit will need SS reapir will be ordering all parts for proper repair . LOOK LOOK LOOK cx going out of town for a week and office will NEED to make sure they contact cx before sending tech out for SS work; ordrng 1 W11574734 (compressor) and 1 W11504431 (coupler) and 1 W11504415 (coupler) and 1 W11506621 (6 Nk Ms 00 (charging Tube To Compressor) and 1 W11506635 (valve coupler) and 2 W11504447 (coupler)s and 1 W11109499 (dryer) and 1 W11598434 (evap) and 1 SSTECH (SS TECH)"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Newark, DE 19711

Taylor F.

Job Details: 04/19/2023

Cx complaint is unit not drying properly. Found the vent to be clogged and full of water. Cleared blockage from vent for cx and cx has to have a new cap installed outside to prevent water from coming in. Job is complete.

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Chesapeake, VA 23320

Branden R.

Job Details: 04/19/2023

"cx complaint unit not starting , checked unit and found when trying to start unit theres not respond from UI , tested control has proper vac and sending out proper vdc to ui but so response . checked tco and element along with motor all major componets checked good other then UI not responding . ordering all parts for repair . will use main control on return visit just in case . cx has a washer also being worked on and should be scheduled at the same time .; ordrng 1 W11158457 (UI) and 1 LOOKLOOK (LOOK LOOK)"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Huntingtown, MD 20639

Shane B.

Job Details: 04/19/2023

cx complaint is the unit going off balance and tub not sitting centered in the unit. confirmed complaint. tub is leaning rearward when resting and empty so the tub is hitting the rear of the cabinet. i was able to push basket down and pull forward. tub ring was caught on the back of the cabinet. once freed the tub sat centered. suspension feels a bit soft. found no saved codes. ran service cycle. unit completed cycle with no issues. i replaced suspension with preIDed parts and raised feet on unit. ran calibration and shifter made a grinding noise and got stuck. i pressed on it and it freed up. ordering tub ring and shifter. schedule when parts are available.; ordrng 1 W11550886 (tub ring) and 1 W11481722 (actuator)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ02

Near Norfolk, VA 23502

Austin D.

Job Details: 04/19/2023

came out to resolve the issue. disassembled the unit and removed teh drier. found oil leaking from the cap tube. opened the filter drier and found that the system has been contaminatted by the compressor blowing internally and spreading the oil throughout the system. called techline and was told unit is deemed unrepairable. therefore the cx will be contacted in 3-5 business days. advsied cx and left her with the file number.

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Martinsburg, WV 25404

Danny R.

Job Details: 04/19/2023

harness was loose on control for water vavle reinsyalled works fine told cx that 1 or 2 or 3 things in tank will cause unit to miss fill unit checks ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDM04

Near Suffolk, VA 23435

Justin W.

Job Details: 04/19/2023

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Washington, DC 20011

Roberto I.

Job Details: 04/19/2023

"CX complaint random loud noise.Cx had the noise recorded and it sounded like a fan or the compressor. Ran diagnostic and tested evap fan, icebox fan, started stopped the compressor many times without hearing any noise. I was unable to pull the unit out the cabinet, no space because kitchen cabinets and countertop across are close, and also a column is in the way. Even removing all 3 door I'm not sure is the unit can be pulled out. Also there is not space for the slider and a high risk to scratch the wood floor if we don't use the slider. Cx must to make the unut accessible if we have to go back and check the compressor. Today I was unable to replicate any issue or noise."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Chesapeake, VA 23324

Zachery R.

Job Details: 04/19/2023

"replaced acu, tested, unit working as designed. advised cx to allow unit to cool 24 hrs before loading with product. acu in bin."

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Suffolk, VA 23434

Zachery R.

Job Details: 04/19/2023

upon arrival cx had normal cycle running and news paper had small drop of water

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Chesapeake, VA 23323

Zachery R.

Job Details: 04/19/2023

"cx complaint unit nonresponsive, checked unit, come to find unit does not have proper voltage supplied, advised cx of situation and advised to contact electrician."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS08

Near Chevy Chase, MD 20815

Roberto I.

Job Details: 04/19/2023

"CX complaint random loud noise, temparature fluctuating.Cx had the noise recorded, and it seemed to be a noisy evap fan. Inspected freezer, found door liner warped on the botom and gasket not sealing in the middle. Also found frost formation around the fan blade. Ordering Fc door 12977880SQ and name plate W10876598. Pre id fan motor to be installed on return.; ordrng 1 12977880SQ (freezer door) and 1 W10876598 (name plate)"

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Williamsburg, VA 23188

Orbie

Job Details: 04/19/2023

replaced all parts.calibrated and tested unit working as designed

We serviced a

KITCHENAID DISHWASHER

Model KDTM504EPA1

Near Chevy Chase, MD 20815

Roberto I.

Job Details: 04/19/2023

"CX complaint lower spray arm constantly comes out of place.Inspected and reinstalled part, it didn't stay tight in place. Replaced spary arm again using pre id part, but it came out again. Replaced sump using pre id. Now I was able to properly install the spray arm. Ran atest cycle, the lower spray arm turned and worked as designed."

We serviced a

KITCHENAID FREEZER

Model KRFF507ESS01

Near Virginia Beach, VA 23455

Carl A.

Job Details: 04/19/2023

"cx complaint of fc too warm,ran unit through tested 39 to find that the evap thermistor in fc was reading open,removed evap cover to find thermistor corred replaced thermistor tested unit works as designed"

We serviced a

MAYTAG DRYER

Model MGDP575GW0

Near McLean, VA 22102

Dustin F.

Job Details: 04/19/2023

"CX complaint: unit making squeelInspected unit, confirmed CX complaint. took unit apart found belt comming apart and front right roller on bulkhead squeeling. unit needs dryer repair kit to ensure no more noises are being made.; ordrng 1 4392067 (dryer repair kit)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Waldorf, MD 20601

Shawn D.

Job Details: 04/19/2023

"inspected unit heater and found it hs gold one and needs to be changed and is not leaking, replaced heater and tested no leaks and works. unit is good special project s17304"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Tysons, VA 22102

Dustin F.

Job Details: 04/19/2023

"Replaced FC door and used water connector.Tested door, door looks and works good.; ordrng 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Hampton, VA 23666

Justin W.

Job Details: 04/19/2023

cx complaint rc door falling off. checked unit to find pin on hinge has come loose from hinge. unit will need new hinge. quoted cx 285.05 cx paid 120. stated she was going to get hinge and replace due to fixed income. notified cx quote is good for 30 days cx agreed.

We serviced a

MAYTAG REFRIGERATOR

Model MRT711SMFZ02

Near Takoma Park, MD 20912

Brian F.

Job Details: 04/19/2023

"Cx states FC door switch broken, inspected and confirmed. Ordering door switch (W11384469 39 tribles). Also noticed gap between liner and cabinet, cx states no issues with temps, no frost in FC, calling WPL tech line on return trip to document.; ordrng 1 W11384469 (light switch)"

We serviced a

MAYTAG DRYER

Model MGD6230HW3

Near Williamsburg, VA 23188

Orbie

Job Details: 04/19/2023

"replaced harness, burner and console. tested unit, still doing the same thing. called techline spoke to Bruce. advised to check flame sensor. found flame sensor was faulty.; ordrng 1 WP338906 (sensor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM04

Near Silver Spring, MD 20910

Brian F.

Job Details: 04/19/2023

"Cx states unit not making ice, inspected and confirmed. Jumped T to H, closed door switches, probed Lto N, IM is receiving 120VAC but not cycling. Ordering ice maker (WPW10300024 15 Tribles). Cx pif."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ01

Near Leesburg, VA 20176

Ken M.

Job Details: 04/19/2023

"Customer complaint is that the water is getting onto the top shelf of the fresh food compartment. Found evidence of water entering the fresh food compartment. Gaskets are sealing properly. Drain tube is not obstructed, but was turned to empty against the back of the pan instead of towards the front into open space. Tube rotated and reinstalled. Inspection of the evaporator drain found an ice dam above the drain. Steam applied to the drain to open it back up and clear the blockage. Unit is now draining properly."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Palmyra, VA 22963

Kyle A.

Job Details: 04/19/2023

Installed parts and unit is now as designed except it needs new splash guard update due to leaking.; ordrng 1 W11094304 (Splash guard)

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Virginia Beach, VA 23455

Carl A.

Job Details: 04/19/2023

"cx complaint of unit making noise checkedu nit to find rear felt bearing is torn causeing tub to rub on rear bulkhead wall also found the rollers had failed replaced rollers and door seal failed allowing cool air in causeing mostior in tub as well ordering parts needed for repairs; ordrng 2 WPW10314173 (Drum Roller CA / VS)s and 1 W10612022 (Drum Seal, Rear) and 1 W10906683 (Door Seal), used 2 WPW10314173 (Drum Roller CA / VS) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Ruther Glen, VA 22546

Thomas B.

Job Details: 04/19/2023

Cx complaint unit is not working properly inspected unit found the stainless steel joint to compressor leaking removed and replaced tested and inspected for proper use unit now functions Normally filled with R600A; ordrng 1 72017 (touchup wht) and 1 Look (Look atten Notes for paint)

We serviced a

WHIRLPOOL DRYER

Model NED4655EW1

Near Virginia Beach, VA 23452

Austin D.

Job Details: 04/19/2023

cx stated they were not ready to make payment today for the unit. advised them i would need payment for any unit oow before starting work. cx agreed.

We serviced a

JENNAIR DOWNDRAFT

Model JGD3430WS00

Near Richmond, VA 23233

Joseph D.

Job Details: 04/19/2023

Unable to remove see screws from orifice holder must replace orifice holder; ordrng 1 WP7527P03160 (Orifice holder)

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Hampton, VA 23666

Justin W.

Job Details: 04/19/2023

cx complaint unit leaking. checked unit to find wrong soap used causing oversudsing. removed suds and advised cx to run empty cycle with cap of vegetable oil to clear remainder suds. cx agreed. tested unit working as designed

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Adamstown, MD 21710

Ricardo S.

Job Details: 04/19/2023

"CX complains that the unit make a weird noise, inspected unit, i ran test mode, found an error code f3e2 owi calibrate error, connection on sensor and motor cks ok, the noise comes from the motor, drain pump cks ok, also the tub seal is bad, unit leaks from right bottom corner .. order parts; ordrng 1 w11410464 (sensor) and 1 w11483553 (tub seal)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ04

Near Chesapeake, VA 23323

Zachery R.

Job Details: 04/19/2023

"cx complaint unit freezing food in rc, checked unit, come to find defective rc door gasket, replaced and used heat gun to fluff gasket, tried testing damper, control not allowing me to advance through steps, ordering control and returning with damper.; ordrng 1 WPW10503278 (refer elect cont brd)"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Haymarket, VA 20169

Daniel J.

Job Details: 04/19/2023

combi oven microwave light not coming on when in use heaiting turn table moving display working replaced lamp powered back on light now working confirmed heating unit working as designed

We serviced a

WHIRLPOOL OVEN

Model WFE505W0JZ0

Near La Plata, MD 20646

Shawn D.

Job Details: 04/19/2023

replaced the control and tested unit in bake cycle at 350 and reached temps and let it run for an extra 10 minnutes and no errors. collected for labor got email unit is good

We serviced a

WHIRLPOOL RANGE

Model WFE320M0EW2

Near Germantown, MD 20876

Julian H.

Job Details: 04/19/2023

CX complaint about unit rr burner not working & rf not chnaging temps confirmed issues found a split on coil rr & issue with element & switch on rf need parts; ordrng 1 WP3149400 (switch-inf RF) and 1 W11047722 (elmnt-surf RF) and 1 W11171119 (elmnt-surf RR)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS06

Near Ellicott City, MD 21042

Robert L.

Job Details: 04/19/2023

"installed damper and new door Rc gaskets, per previous, tested all ops ok"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN506EPA01

Near Arlington, VA 22209

Leon

Job Details: 04/19/2023

cx complaint was lights in RC wasnt cuting on confirmed issue cx didnt have the sticker with M/S on it in the unit looked all around but couldnt find the M/S cx said they would call WP and get a copy of the M/S STICKER; saved tckt

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Washington, DC 20003

Samuel R.

Job Details: 04/19/2023

cx complaint unit is leaking.inspected unti and could confirm cx complaint.found sump tp be leaking.unit will need a new sump.W11087376 55 tribles.cx pif.; ordrng 1 W11087376 (sump.)

We serviced a

MAYTAG WASHER

Model MHW5500FW1

Near Earlysville, VA 22936

Eric F.

Job Details: 04/19/2023

"Confirmed cx complaint unit F3E1 error code. Checked pressure line for damage, line and unit physically sound. Checked pressure switch, found control/pressure switch communication relay failing. Control kicking on drain pump intermittently due to loss of pressure switch communication. Quoted cx for control, pressure switch under parts warranty, will use on return visit. Cx going to take 30 days to think over the quote.; ordrng 1 W11201286 (control)"

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