Service History 537 - VIA Appliance

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM

Near Bethesda, Maryland 20814

Roberto I.

Job Details: 05/10/2023

"Cx complaint no heat and water on the floor.Ran diag, found 7-1 error. Ran a test cycle, the heater didn't work. Found open element, also found the vent leaking water inside the door. Replaced heater and vent using pre id parts. Cleatred error and ran a test cycle. The unit worked as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Glen Allen, Virginia 23060

Chris B.

Job Details: 05/10/2023

called tech line spoke with andrew stated unit is non repiable stated wp will be texting me; saved tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Washington, District of Columbia 20012

Shawn D.

Job Details: 05/10/2023

"arrived to unit not working again cx said unti cools fine when it unuti works found ice bin full to top snapped ui shows po blinking 3 way valve wont turn off. pulled unit out and unplugged dc parts and no change, tried a 3 way valve i had in van and no change but was used so reinsalled old one and still acting up. called techline spoke to tj we did test to beleive it could be a possible bad control or broken wire but no gurantee and thinks more broken wire and put unit has nonrepaiable and told me to tell cx to call customer service"

We serviced a

WHIRLPOOL COOKTOP

Model KDRS505XSS03

Near Washington, District of Columbia 20009

Samuel R.

Job Details: 05/10/2023

manifold comes with switch harness so swithharness is not needed.will be ordering screws needed to complete job.refunding cx $83.26 WP8273062 16 tribles; ordrng 10 WP8273062 (screws)s

We serviced a

WHIRLPOOL RANGE

Model gjd3044rb01

Near Laurel, Maryland 20724

Leon

Job Details: 05/10/2023

cx issue was the FL simmer didnt work but the and the RR element didnt work at all confirmed the issue tested the switches for both and the FL switch read open when it was on simmeand the the element read good the RR element was reading OL and the switch was jumping from OL to reading 1.3 ohms cx would need new switches for both and a element for the rr element; ordrng 1 WP8285937 (rr element) and 2 WP9759474 (switches)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near McLean, Virginia 22102

Jason A.

Job Details: 05/10/2023

CX commplaint FRIDGE FC LEFT door pops when closing. Checked upper & lower hinge sections. Noise is coming from lower hinge section. Added lube & check screws are tight. FC door W11566705 may need to be ordered - advised CX we will try closer & cams & hinges > JJ; ordrng 1 W11292872 (Hinge bottom incl cam) and 1 W11311687 (closer) and 1 WPW10257206 (Closer 9B)

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Frederick, Maryland 21704

Ricardo S.

Job Details: 05/10/2023

"Cx complains about a burning smell, but now the microwave not working at all, inspected unit, cabity light is out, i took the top cover out, found a bad themostat and wire.. (BURNED) . order part; ordrng 1 W11033422 (interlock)"

We serviced a

AMANA DISHWASHER

Model ADB1400AMS0

Near Alexandria, Virginia 22301

Simon

Job Details: 05/10/2023

CX complaints DW not starting or operating .Unit checks DW starting but not ending the cycle soap despencer not engaged during the cycle.diagnoses mode found error code F4 E3 Wash motor not working properly .ordered despencer and wash motor; ordrng 1 W10428217 (despencer) and 1 W11521438 (wash motor) and 1 W11182008 (grommet) and 1 W10445975 (hose and two clamps)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Berryville, Virginia 22611

Danny R.

Job Details: 05/10/2023

cx said uni9t has 8 4 code and wont run i found code and checked unit for flood and found sensor not having been open thenfound pin out of place on flood sensor harness . reseated and code went away

We serviced a

KITCHENAID REFRIGERATOR

Model KURR314KSS00

Near Mount Airy, Maryland 21771

Bernard M.

Job Details: 05/10/2023

"Cx complaint unit won't stay on to cool. When plugging unit in the compressor comes on for 3 seconds and shuts off. Accessed control and it receives proper voltage. All connections to compressor check good. Contacted TL and found the door switch on the front has been fragmented. It no longer retracts to recognize tthe door being closed. Ordering switch box, once available, contact cx to reschedule.; ordrng 1 W11359433 (switch box assembly)"

We serviced a

JENN-AIR REFRIGERATOR

Model JS42NXFXDE01

Near Stone Ridge, Virginia 20105

Daniel J.

Job Details: 05/10/2023

replaced both fridge and freezer gaskets and installed ice maker cycled informed custoemr to let sit for a few hours

We serviced a

KITCHENAID MICROWAVE

Model KHMS2056SSS2

Near Leesburg, Virginia 20175

Daniel J.

Job Details: 05/10/2023

while attempting to removed door screw holding door to hinge point black screw head stopped turning attempted to remove inner door but risk of damaging cook top informed customer is screw is broken while trying to remove wouldnt be able to attach door after customer paid for screw by check; ordrng 1 w10143963 (screw)

We serviced a

JENNAIR REFRIGERATOR

Model JS48NXFXDE01

Near Aldie, Virginia 20105

Daniel J.

Job Details: 05/10/2023

right top side of fridge door pops open when door is closed inspected found that screw that attaches hinge to door broken at hinge point allowing door to shift when closed door sent to customer no screws incluuded called tech line informed number 21 on cabinet parts ordering screw sugguested by tech line only flush mounted screw near hinge point infomred customer of service fees and she wants to speak with jennair due to concerns risk of falling while in use parts and labor screws sent to cx collected 120 for sc and 110 due on return; schdld next appmnt for 5/16 TUE am

We serviced a

WHIRLPOOL FREEZER

Model WRF555SDFZ02

Near Charlottesville, Virginia 22911

Kyle A.

Job Details: 05/10/2023

Found cx icemaker jammed. Replaced icemaker but will need to return to replace torn gaskets.; ordrng 2 W10830055 (Gaskets)s

We serviced a

WHIRLPOOL RANGE

Model WEG745H0LZ1

Near Annandale, Virginia 22003

Robert W.

Job Details: 05/10/2023

Cx complaint is the finish is peeling. Inspected unit and found the front panel crome piece is peeling the finish away. Door gasket is allowing to much heat out which is taking away the finish on trim. Ordering trim and door gasket; ordrng 1 W11564642 (Trim) and 1 W11562931 (Door gasket)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WUB35X24HZ02

Near Silver Spring, Maryland 20901

Brian F.

Job Details: 05/10/2023

"New door was damaged out of box, reordering door.; ordrng 1 W11369466 (door assy reorder)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near Manassas, Virginia 20112

Richard B.

Job Details: 05/10/2023

"CX complant Not cooling. Inspected unit and found heavy frost on evap cover , Found heavy frost on evap , Thawed out both , Found heater connection disconnected and not defrosting. . Reassembled unit and unit is cooling but will need heater aassembly . Not iin stock. Further work needed. RB; ordrng 1 W11650662 (heater)"

We serviced a

MAYTAG DRYER

Model MEDB955FC1

Near The Plains, Virginia 20198

Ezra M.

Job Details: 05/10/2023

"sqeaking noise during cycle. replaced idler pulley and rear rollers, tested, sounds normal"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Rockville, Maryland 20852

Roberto I.

Job Details: 05/10/2023

"Replaced parts, ran acalibration cycle and then a test cycle. The unit worked as designed. Collected $110."

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Rockville, Maryland 20852

Brian F.

Job Details: 05/10/2023

"Cx states DW door falling, tested and confirmed. Found left hinge spring came unhooked from hinge, reconnected spring to hinge, door now opens and closes properly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Spring Grove, Pennsylvania 17362

Drew B.

Job Details: 05/10/2023

cx complaintt hat unit is not washing the dishes and when arrived i found ran unit and found to fill u pand have the code f4e3 and will need the wash motor W11613480 and call when in stock to return to install for cx.; ordrng 1 W11613480 (sump 0@trb)

We serviced a

KITCHENAID MICROWAVE

Model KMBS104ESS03

Near Vienna, Virginia 22181

Christian C.

Job Details: 05/10/2023

Cx complaint unit is still smelling like burning plastic. Inspected unit tested power at outlet getting 122VAC. Felt resistance when putting in leads into outlet. Removed outlet cover and found thermal event on outlet. Called safety.Advised cx to contact an electrician. Left unit out of cabinet. Cx will call back to have us reinstall unit.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Ocean City, Maryland 21842

Michael E.

Job Details: 05/10/2023

CX complaint: no display on UI. Tested and verified complaint. I found the problem is the door switch. Door switch sent was left on BD van by mistake. Ordering door switch. Scgheduled return visit for 5/16 AM; ordrng 1 W11384469 (door switch)

We serviced a

MAYTAG WASHER

Model MVW7230HC0

Near Purcellville, Virginia 20132

Danny R.

Job Details: 05/10/2023

cx stated its loud and doesnt fimish cycles will need gear case and cluth and motor has tac code make griding noise and popping noise and is free to spin by hand cx will think over reapi r; ordrng 1 W11449841 (gear case) and 1 W10754448 (shifter) and 1 W10734521 (cluth)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Potomac, Maryland 20854

Roberto I.

Job Details: 05/10/2023

"Replaved part and forced defrost, the heater worked ok."

We serviced a

WHIRLPOOL DISHWASHER

Model ADB1400AMB0

Near Virginia Beach, Virginia 23455

Carl A.

Job Details: 05/10/2023

"cx complaint of unit not starting checked power supply coming to unit and found on L1 75 VAC to chaise ground,from N to Chasie ground had 1.15 vac advise cx they would need an electricain"

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW1

Near Hummelstown, Pennsylvania 17036

Cody H.

Job Details: 05/10/2023

"CX complains unit leaked about a week ago, but hasnt given any issues afterwords. Informed CX that they were out of warranty and quoted service call fee, to which the cx declined at this time due to not currently having the issue. No work done at this time"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS965CIAM01

Near Baltimore, Maryland 21229

Emmanuel R.

Job Details: 05/10/2023

"Replaced ice door, tested ok, Also auger motor is bad and needs replacing. Quoted customer but they denied repairs. Unit is working properly, needs auger motor."

We serviced a

MAYTAG WASHER

Model MHW8200FC0

Near Columbia, Maryland 21044

Robert L.

Job Details: 05/10/2023

"continued with repair from 3/3/23, replaced main control and pressure switch, tested all ops ok , collected $476.45 MC cx paid in full"

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Vienna, Virginia 22181

Tanner B.

Job Details: 05/10/2023

"When using ice dispenser the units breaker will trip.. found shorted wire that was pinched behind auger motor .. taped with electrical tape in mean time . ordering harness, part is special order; ordrng 1 W11676779 (harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS08

Near Springfield, Virginia 22151

Robert W.

Job Details: 05/10/2023

"CX Complaint is the unit is frosting in FC, Inspected unit and found the FC rails not closing properly causing door not to seal. Ordering rails; ordrng 2 WP13055901 (rails)s"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL04

Near Haymarket, Virginia 20169

Ezra M.

Job Details: 05/10/2023

"ticket built for wrong appliance. should have been for combi oven, cust stated has extended warranty on that. advised will need to call contract company."

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Williamsburg, Virginia 23188

Orbie

Job Details: 05/10/2023

"cx complaint unit not cycling. found F1E2 error. tried going through auto cycle and unit filled filled, beeping and throwing F1E2 error code. verified 16.9ohm at p5 connector 1-3 and 2-3. unit needs control and Panel with UI to complete repair. control is special order. advised cx unsure when it will come in.; ordrng 1 W11462461 (control) and 1 W11461688 (Panel with UI)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Richmond, Virginia 23220

Chris B.

Job Details: 05/10/2023

cx comp unit will not wahs dishes insp unit conf cx comp found f6e1 ui no com f7e1 motor failure f10e1 vent motor prob ordering vent fan UI and sump to compltete repair; ordrng 1 W11622490 (UI) and 1 W11649995 (vent) and 1 W11416362 (sump)

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Pasadena, Maryland 21122

Dustin F.

Job Details: 05/10/2023

"cx complaint: new dishwasher not washingInspected unit, confirmed CX complaint, found F7E2 code checked motor and found wash motor unplugged. resecurred connection and tried again after clearing code. unit threw F7E2 again. Tested motor and motor read open. Unit needs new sump assembly. tried using pre id part but when i opened the part i found a burner assembly in it. wrong part in right box. reordering sump assembly.; ordrng 1 W11460946 (Sump Assembly (reorder)) and 1 look (look)"

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29BBMS03

Near Fallston, Maryland 21047

Neil H.

Job Details: 05/10/2023

"CX'S COMPLAINT FC WARMING UP FOUND LITTLE TO NO FROST ON EOTHER EVAP AND THE TEMP FC-7 RC-47 S.S. REPAIR NEEDED THE COMPRESSOR LOUD AND UNIT RUNS NON STOP 1,6 AMP DRAW; ordrng 1 W10276644 (compressor) and 1 WPW10608485 (evaporator) and 1 W11429989 (Whirlpool Refrigerator Solenoid) and 1 978026 (valve) and 1 W11492867 (Whirlpool Refrigerator Evaporator), used 3 LOOK (S.S. REPAIR) from stock"

We serviced a

MAYTAG REFRIGERATOR

Model MSS25C4MGZ03

Near Charles Town, West Virginia 25414

Ken M.

Job Details: 05/10/2023

"Water damage assessed. Customer stated that after the door was replaced she had noticed a small puddle under the door, which she cleaned up, then went about her day. The following morning, she woke up to find water to the end of the island. Did inspect the ice maker barrel connection and it is fully seated at this time, but the prior tech did note that he found it unseated. Contacting office with findings.; saved tckt"

We serviced a

JENN-AIR DISHWASHER

Model JDPSS245LX0

Near McLean, Virginia 22101

Christian C.

Job Details: 05/10/2023

"Cx complaint unit does not work. Inspected unit found F8E4 float switch open, and F9E2 drain electrical problem. Found water in drip pan. Unit is not level. Leveled unit. Ran unit through diag cycle 3 times no leaks and no errors."

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL04

Near Virginia Beach, Virginia 23455

Carl A.

Job Details: 05/10/2023

replaced all parts tested works as designed called techline and document problem with it SPOKE WITH ADRIAN

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Columbia, Maryland 21044

Robert L.

Job Details: 05/10/2023

"installed FC door and bin per previous, tested all ops ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Bolivar, West Virginia 25425

Ricky E.

Job Details: 05/10/2023

"customer stated tha the unit wasnt cooling. verified issue and fnd compressor warm, but not removing heat... need parts...; ordrng 1 w11580057 (compressor) and 2 w11504415 (coupler)s and 2 w11504431 (coupler)s and 2 w11506619 (coupler)s and 2 2callcount (2 call count)s"

We serviced a

WHIRLPOOL RANGE

Model KSGG700ESS0

Near Purcellville, Virginia 20132

Ken M.

Job Details: 05/10/2023

Customer complaint is that the unit is giving an F8E0 error code. Unit tested and issue confirmed. Unit needs a new cooling fan assembly.; ordrng 1 W11107275 (fan-blwr)

We serviced a

WHIRLPOOL WASHER

Model WTW7300DW0

Near Washington, District of Columbia 20016

Samuel R.

Job Details: 05/10/2023

cx complaint unit will not wash clothes.inspected unit and found slider to be fragmented.replaced slider and calibrated unit.ran a load and unit is now spinning properly.unit is now good

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HBS00

Near Woodbridge, Virginia 22191

Robert W.

Job Details: 05/10/2023

CX Complaint is the unit not dispensing ice. inspected unit and found unit not dispensing auger motor not working CX declined repair paid SVC

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Waldorf, Maryland 20601

Shane B.

Job Details: 05/10/2023

"cx complaint is the door gaskets tearing. confirmed complaint. right gasket it torn badly and left a little at the bottom. replaced both with preIDed parts. used heat gun to adjust them. they both seal. advised cx to open right door first, close left door first. cx is happy with unit. working as designee.d"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Newport News, Virginia 23608

Justin W.

Job Details: 05/10/2023

cx complaint slight cleaking noise. checked unit to find nothing in blower housing. checked to find motor has metal piece that is coming off causing sound during use. ordering motor and blower wheel to complete repair.; ordrng 1 279827 (motor(4 upper marlbaro)) and 1 WP694089 (blower wheel)

We serviced a

WHIRLPOOL OVEN

Model WFE540H0ES0

Near Frederick, Maryland 21702

Ricky E.

Job Details: 05/10/2023

"W10779716 63.68, WPW10586735 297.10, labor 120.00, shipping 15.00, tax 21.65... customer stated that the unit will not hold temps, and takes long time to heat. fnd a blown element and a faulty control.. customer unsure about the repair..."

We serviced a

WHIRLPOOL WASHER

Model WTW8120HW0

Near Mechanicsburg, Pennsylvania 17055

Fred G.

Job Details: 05/10/2023

cx complaint unit is shaking all over. inspected unit and entered diag and found f0e5. cleared code and ran auto test and found unit did finish with out issue empty. tested suspension and found it to be faulty. qouted cx for repair and cx declined. charged cx only for service call $120

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB329DMBB03

Near Mechanicsburg, Pennsylvania 17055

Fred G.

Job Details: 05/10/2023

i was able to access unit and replace the control and control harness as per previous visit. programmed control and found unit now checks good.

We serviced a

WHIRLPOOL WASHER

Model MHW5630HC3

Near California, Maryland 20619

David J.

Job Details: 05/10/2023

CX complaint unit keeps throwing error code for pressure switch failure. After previous text visit he had found this unit. Needed a new control and pressure switch. Arrive today with a second technician to remove dryer off of washer. Remove power and lid from washer and replaced control along with pressure switch. Ran diagnostic cycle And checked for error codes and had none present. Ran load of towels for customer to test unit unit is working as intended. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT705PAKZ0

Near Spring Grove, Pennsylvania 17362

Sal R.

Job Details: 05/10/2023

"Per the previluse tech, i was able to access and replace the drain lines. Unit test good.; ordrng 1 LOOK (LOOK)"

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Ocean City, Maryland 21842

Michael E.

Job Details: 05/10/2023

Replaced spin basket as per previous diagnosis. Tested unit and still getting a heavy clicking in agitate with a slight grinding sound. Ordering gearcase. Cannot reschedukle due to 2 count needed.; ordrng 1 W11449840 (gearcase)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near North Potomac, Maryland 20878

Julian H.

Job Details: 05/10/2023

2 YR WARRANTY COTSCOCX complaint about unit not cooling checked temps on arrival RC 43* FC4* checked airflow & fan not bringing air all the way up replaced from preid when i plugged unit back compressor didnt start is working intermittently CX states that sometimes goes as high as room temp issue with compressor s code s71162 covers p&L based on service pointer MUST BE A SEALED SYS TECH 2 COUNTS; ordrng 1 WPW10466675 (compressor) and 1 WPW10143759 (dryer) and 1 W11506635 (process coupler) and 1 LOOK (LOOK)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Richmond, Virginia 23222

Chris B.

Job Details: 05/10/2023

cx comp unit will not dispence ice insp unit conf cx comp found 120v at ice dispncer motor and motor not turning ordering dispncer motor and coupler and bracket; ordrng 1 W11307589 (bracket) and 1 W11310391 (motor)

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC7AB01

Near La Plata, Maryland 20646

Shane B.

Job Details: 05/10/2023

complaint is the unit sticking out slightly on the right side after last repair. confirmed complaint. small gap on right side. i removed screws pushed unit back and put screws back in. unit is now flush with the wall. cx looked at it and is happy. unit working as designed.

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Owings Mills, Maryland 21117

Brian R.

Job Details: 05/10/2023

cx complaint is unit was delivered and he just took pictures and never turned on or tested or set unit or anything and when she trien to set clock or use unit and code of F3E0 flashed. tested and checked unit. had 120 n 120 n 240 across power box as well as to unit. all burners check. tried to bake and broil and had 120 on both sides but not 240 across on either. all plugs seated and wires good. unit tries to heat a few min then beeps and then code flashes. will order parts needed and office will schedule.; ordrng 1 W11594224 (Control Black) and 1 WPW10181986 (Temp Sensor)

We serviced a

KITCHENAID FREEZER

Model KRMF706ESS01

Near Manassas, Virginia 20112

Richard B.

Job Details: 05/10/2023

CX complant. Lights dont work. Inspected unit and found freezer LED totally out and ceiling lights burning very dimely. Changed freezer LED with 3 point led module that was pre IDed . Module was foamed in place. Cut harnesses of replacement LED and harness from old module and used the quick connectors furnished with 3 point kit. S191AQ covers parts and labor . Collected 120 service call RB .

We serviced a

MAYTAG WASHER

Model MHW7100DC0

Near Fulton, Maryland 20759

Robert L.

Job Details: 05/10/2023

"cx complained f3e2 errors. cx replaced thermistor a month ago errors still popped. ohmed thermistor from control pinned j5 pins 3 and 4. got 13.8k ohms. ran sanitzed cycle, retested found 8.9k ohms. control issues. quoted for repair anf cx declined at this time. collected 120 from mc; ordrng 1 W11029154 (main control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF991BOOM01

Near Bowie, Maryland 20716

Shane B.

Job Details: 05/10/2023

"cx complaint is poor cooling in the RC, frost in the FC and the IM not working. unit is set to 33/-5. prob shows 55/10. thermistors shows as a pass in diagnostics, FC evap fan is running but i cant hear RC fan running. E1 ice maker error code. ran harvest cycle, IM completed cycle. RC evap is covered in ice. pantry UI is dead. thermistor reads 8.8k in ice water. i called techline with my findings. they advised leaving pantry UI unplugged and see how unit runs. unplugged UI. removed frost from FC rails. gaskets are sealing. cx paid service call. shes going to give it 48hr to get to temp and see if it makes ice. she'll call back if unit doesnt make ice after 48hr.; ordrng 1 WPW10565996 (cntrl-elec)"

We serviced a

WHIRLPOOL FREEZER

Model WRF989SDAH02

Near Newark, Delaware 19713

Taylor F.

Job Details: 05/10/2023

Cx complaint is no cool. Tested inspected and verifed complaint. Found it to be 33 in the FC and 46 in the RC. Exposed evqap and had no frost pattern past a ball of ice on the cap tube. Unit is low on refrigerant. Quoted cx for repair of sealed system and they declined repair. Job is complete. 33 in FC46 in RC

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Springfield, Virginia 22150

Robert W.

Job Details: 05/10/2023

Replacved bin and IM unit is working properly.

We serviced a

JENN-AIR REFRIGERATOR

Model JS48PPDUDE01

Near Great Falls, Virginia 22066

Lloyd B.

Job Details: 05/10/2023

Cx complained of lighting issues. Inspected the unit and found a few dim lights and few lights out. Unit needs new led's; ordrng 4 W11632139 (led's)s

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Warrenton, Virginia 20186

Ezra M.

Job Details: 05/10/2023

"noise during cycle. called and spoke to steve w/ techline - advised replace gearcase and splutch at the same time. ordering gearcase, wiill use other parts on return as needed.; ordrng 1 W11449840 (gearcase) and 1 look (look)"

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Townsend, Delaware 19734

Frederick R.

Job Details: 05/10/2023

CX complaint is WM squealing noise. Inspected/tested and found the splutch pulley and belt to be worn which is causing noise. Gave CX quote of $339.79. CX does not want to proceed at this time and paid the $120 SC fee by CC. Job is complete

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Halethorpe, Maryland 21227

Emmanuel R.

Job Details: 05/10/2023

"Cs unit is making a rattling noise, confirmed complaint. I removed rear cover and couldnt locate the rattle. Removed druma nd found the roller wheels are very noisy so i replaced them. the noise still persists. Ordering idler that is also noisy and blower housing seal. Returning with blower incase.; ordrng 1 WP691366 (idler) and 1 W11415783 (blower housing seal) and 1 WP339956 (seal)"

We serviced a

WHIRLPOOL WASHER

Model wtw5000dw2

Near Harrisburg, Pennsylvania 17112

Cody H.

Job Details: 05/10/2023

"CX complains unit will not run cycle. Unit will instead continue to try to drain even when no water is in unit. Unit was unplugged on arrival. upon plugging unit in, unit began tryin to drain, when putting unit into diagnostic cycle unit would continue draining while also filling. Inspected under unit and found gearcase oil had got onto the drain pump and cause unit to short. Unit will need gearcase, drain pump, control, capacitor, actuator and splutch for return visit, As well as washplate and hub. Office to reach out to cx when all parts arrive and approved.; ordrng 1 W10876600 (drain pump) and 1 W11454734 (gearcase) and 1 W11283592 (motor) and 1 W10721967 (splutch) and 1 W11239857 (belt) and 1 W10913953 (actuator) and 1 W11395618 (capacitor) and 1 W10752283 (washplate) and 1 W10528947 (hub) and 1 W10752187 (washplate screw) and 1 W11116590 (control) and 1 W11095106 (harness)"

We serviced a

KITCHENAID FREEZER

Model KFIS29PBMS00

Near Bowie, Maryland 20716

Shane B.

Job Details: 05/10/2023

"cx complaint is the unit not cooling. cx said it worked for 1 days, made a batch or 2 of ice then it stopped cooling. unit is set to recomended. prob shows 64 in FC. compressor is running. unit is pulling .82amps when checked at the wall. UV light shows no leaks in rear of unit. couldnt find anything glowing near either evap. neither evap have any frost on them. unit still has a SS issue. i called techline to document.. reordering SS parts. schedule when SS tech when parts are available.; ordrng 1 W11457263 (evaporator) and 1 W11580434 (3 way valve) and 1 W11506635 (coupler) and 1 W10276644 (compressor)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS01

Near Baltimore, Maryland 21208

Shane M.

Job Details: 05/10/2023

"cx complaint the unit isnt making ice. found temps to be off in FZ. removed evap cover, discovered a low cool. SDPICS. seal system issue w unit. ordering FZ evap, compressor w drier. 2ct needed.; ordrng 1 WPW10239732 (fz evap) and 1 WPW10143759 (drier) and 1 W10779331 (compressor)"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Wilmington, Delaware 19805

Frederick R.

Job Details: 05/10/2023

"CX complaint is WM not working. Inspected / tested and found the issue with the water inlet is due to the fact that the CX has at least 50ft of garden hose that runs out of the window and sitting outside curled up then in through the basement window and about 25ft to the actual valve for the house. unit does bounce and bang all over the place in spin. Found level legs all out of balance. Adjusted leveling legs all the way up to lower the center of gravity but unit still bangs around. Ordering basket, gearcase, splutch, belt and suspension(just in case this should be replaced while basket is out). Cannot reschedule due to needing Lowes auth and direct shipment of basket to CX... 2 ct gearcase; ordrng 1 W10752719 (basket) and 1 W11454734 (gearcase) and 1 W11239857 (belt) and 1 WP22001995 (screw) and 1 W11130362 (suspension) and 1 look (look)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHB0

Near Edgewater, Maryland 21037

Dustin F.

Job Details: 05/10/2023

"Cx complaint: not drainingInspected unit, confirmed cx complaint. found unit throwing F6E5 and F4E3 codes. Unit needs new sump assembly. ORdering new sump and putting Pre id parts for return visit in case needed.; ordrng 1 W11665769 (sump assembly) and 1 look (look)"

We serviced a

KITCHENAID COOKTOP

Model KCGD500GSS05

Near Lexington Park, Maryland 20653

David J.

Job Details: 05/10/2023

CX complaint after unit was installed. Tech tested unit and found blower to make loud rattle noise. Arrived today and verified complaint. Disconnected all power and removed blower fan. Installed new blower fan and re-taped with metal duct tape tested unit unit is working properly and no longer making noise. Unit is working as designed job complete.

We serviced a

KITCHENAID MICROWAVE

Model KMHS120ESS11

Near Great Falls, Virginia 22066

Christian C.

Job Details: 05/10/2023

"Installed lamp. Tested lamp. Switches from high, low, and off. Unit is working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS08

Near Great Falls, Virginia 22066

Christian C.

Job Details: 05/10/2023

Cx said they fixed issue. Unit was pulled out slightly from wall and water started working again. Verified water is dispensing. Unit is working as designed.

We serviced a

WHIRLPOOL DRYER

Model WED6120HC1

Near Leesburg, Virginia 20175

Ken M.

Job Details: 05/10/2023

Customer complaint is that the unit does not want to change settings after a power failure. Checked power to the unit and power is good. Cycled power to the unit and tested the console. Console is working properly. Suspect power disruption caused the unit to get hung up.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Frankford, Delaware 19945

Michael E.

Job Details: 05/10/2023

Replaced the lower harness as per previous diagnosis. When i opened control box i found it is a wall oven control in the box. Double checked part number and cross referenced with service matters and tribles and part number is correct but part in box is not. Tested unit but it shut down when it was time to spin. ordering control. Cannot reschedule due to CX not sure when will be back.; ordrng 1 W11603810 (control)

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Vienna, Virginia 22182

Tanner B.

Job Details: 05/10/2023

"Unit not drying, foiund loose connection on heater , reconnected and tested . unit now heating ..; ordrng 1 look (look)"

We serviced a

WHIRLPOOL OVEN

Model KDSS907SSS01

Near Wilmington, Delaware 19810

Frederick R.

Job Details: 05/10/2023

CX complaint is oven temps off. Inspected/tested and found oven about 90deg off from set temp. Checked calibration and found it set at -30. Adjusted calibration up unti unit temps were all in range. Final temp was 359deg when unit hit 350deg. All temps taken with thermocoupler device. Collected $120 SC fee from CX by CC. Unit is now working properly. Job is complete.

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2290VEM4

Near Silver Spring, Maryland 20910

Brian F.

Job Details: 05/10/2023

"Cx states unit leaking from bottom, inspected and confirmed. Found fill tube and fill cup on IM blocked with ice, cleared ice. Cx declined further service, has decided to stop using IM."

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW0

Near Williamsburg, Virginia 23185

Orbie

Job Details: 05/10/2023

"cx complaint unit only showing top leds. verified cx complaint. upon plugging unit in will not start and cannot turn unit off w/ power button. drain pump ohm okay, lidlock good. advised cx she needs control board/encoder. control sent with was wrong part. quoted cx for repair. cx agreed. ordering parts needed for repair.; ordrng 1 W11481116 (encoder) and 1 W11481108 (control) and 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM04

Near Woodbridge, Virginia 22191

Robert W.

Job Details: 05/10/2023

"CX Complaint is the FC and RC lights out. Inspected unit and found the RC light dim and FC light out, Tested FC light and RC light came back on replaced FC light and unit is now working properly."

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS1

Near Towson, Maryland 21286

Alexander D.

Job Details: 05/10/2023

"cx complaint unit leaking from door on left side, small puddle. inspected unit and verified complaint. inspected vent and the gasket looks good. ran test cycle with front panel removed and unit started dripping from left door hinge within a couple min. pulled unit out and found unit leaking from bottom tub seam on left side. ordering tub. advised cx tub will be shipped here and to call office to schedule return visit after inspecting for damages. cx understands. advised cx to not use unit; ordrng 1 W11409865 (tub)"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Tysons, Virginia 22102

Jason A.

Job Details: 05/10/2023

CX complaint MW+O combo oven door falling. Found OVEN door taped down & left hinge popped off receiver. Reset lock & check bt hinges secure. Test door operates properly. Unit heats > JJ

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Salunga-Landisville, Pennsylvania 17538

Justin L.

Job Details: 05/10/2023

As per previous tech was able to access unit and replace harness. Lifted feet to give more space. Tested unit and unit now checks good no further work needed

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Silver Spring, Maryland 20906

Brian F.

Job Details: 05/10/2023

"Cx states items in RC freezing, inspected and confirmed. Informed cx RC is overloaded, damper and air flow channels blocked with food. Advised cx to store less food in RC, keep items away from damper and back wall. Unit leaning forward, adjusted feet to level. Unit is working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KUDR204KPA00

Near Charlottesville, Virginia 22901

Eric F.

Job Details: 05/10/2023

"Installed pcb, tested unit, found push plate on door that depressed bottom switch not functional, not depressing door switch to tell unit door is closed. Taped switch, tested unit, unit working as designed. Ordering push plate.; ordrng 1 W11568796 (plate, push)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Annapolis, Maryland 21401

Dustin F.

Job Details: 05/10/2023

"Cx complaint: thumping noiseInspected unit, ran test 121 confirmed loud noises comming from damper. replaced damper with pre id and tested unit, unit now working as intended."

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Virginia Beach, Virginia 23464

Austin D.

Job Details: 05/10/2023

very nice elderly man was very confused on the 10 year warranty sticker. was under impression service would be covered. i took my time to explain to him the warranty and everything. at this time he didnt want to go ahead with service.

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Centreville, Virginia 20121

Richard B.

Job Details: 05/10/2023

"CX complant. Washer dosent work , Inspected unit and found per techline Unit has lost stored information for model and serial numbers , Deemed non repairable. CX advised to contact extended contract co. Job completed, RB"

We serviced a

KITCHENAID REFRIGERATOR

Model KFIV29PCMS03

Near Virginia Beach, Virginia 23456

Branden R.

Job Details: 05/10/2023

"came out to replace parts on unit , steamed out evap and replace evap motor and harness . tested unit is running as designed . advised cx to monitor unit and call back if anything else happens ."

We serviced a

WHIRLPOOL ICE MAKER

Model WRS321SDHZ05

Near Virginia Beach, Virginia 23456

Branden R.

Job Details: 05/10/2023

cx complaint unit not making ice checked unit and found ice maker stoped half way on harvest . reset ice maker and tested found all major componets running as should . but ice maker makes loud grinding noise going back into home position . ordering ice maker for repair .; ordrng 1 W11284458 (ice maker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Hershey, Pennsylvania 17033

Cody H.

Job Details: 05/10/2023

"CX complains unit is not producing ice. Ran unit through test 44 and icemaker had no rotation, ran unit through test 45 and unit filled with water. Replaced icemaker with pre i.d part. Tested icemaker in test 44 and icemaker rotated and filled in test 45 as designed. Unit now works as designed, no further work needed."

We serviced a

JENN-AIR RANGE

Model JGRP548HL00

Near Arlington, Virginia 22202

Lloyd B.

Job Details: 05/10/2023

"Cx complained the unit did not operate correctly at times. Checked the cooling fan for the right oven, P5 3 to P63 for the high speed resistence is 23ohms which is in range and for the low speed resistence is 31ohms, also in range. At the p7 1 to 7, there is 12vdc. There is an error code F8E3 for left oven cooling fan speed. The high speed resistence at the control is correct at 25ohms but the low speed is 414ohms. Unit needs new cooling fans.; ordrng 2 W11248652 (blower fan)s"

We serviced a

JENN-AIR WINE CELLAR

Model JUWFR242HL1

Near The Plains, Virginia 20198

Ezra M.

Job Details: 05/10/2023

"not cooling. cooling on. unit unplugged on arrival. plugged in, compressor and condenser fan turned on, compressor not sounding normal. let run 15 mins, no heat at discharge tube on compressor, can hear refrigerant gurgling in unit. ordering compressor, evaporator, drier; ordrng 1 W11360594 (compressor) and 1 W10163273 (drier) and 1 look (look) and 1 W11506635 (valve)"

We serviced a

MAYTAG OVEN

Model CWG3100AAB25

Near Baltimore, Maryland 21206

Alexander D.

Job Details: 05/10/2023

"cx complaint oven not heating. inspected unit and verified complaint. found ignitor open and is getting 120v. replaced ignitor. tested unit. unit is now working properly. quoted 293.42, paid in full with c/c"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Newport News, Virginia 23601

Justin W.

Job Details: 05/10/2023

cx complaint loud noise during spin. checked to find no oil showing on shield. removed pulley to find slight oil showing on splutch from gearcase. noise did not start until unit was trying to stop spinning. ordering parts needed for repair.; ordrng 1 W11449840 (gearcase) and 1 W11283592 (motor) and 1 W11510461 (washplate)

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near Alexandria, Virginia 22314

Lloyd B.

Job Details: 05/10/2023

Cx complained of a tapping noise. Inspected the unit and found that the drain hose was tapping on the back of the appliance. Secured the hose to themachine and tested and it no longer taps. Job complete

We serviced a

WHIRLPOOL WASHER

Model NFW7200TW

Near Washington, District of Columbia 20007

Samuel R.

Job Details: 05/10/2023

replaced latch and tested unit now working.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Berlin, Maryland 21811

Michael E.

Job Details: 05/10/2023

Upon arrival i found that the unit is not a whirlpool refridgerator. Unit is a Kenmore. No service done today. Job is complete

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2089WEM11

Near Hampton, Virginia 23664

Carl A.

Job Details: 05/10/2023

replaced all parts tested unit works as designed

We serviced a

MAYTAG WASHER

Model Mvwp575gw1

Near Sterling, Virginia 20165

Simon

Job Details: 05/10/2023

CX complaints washer cold water pressure low .Unit tasted cold water inlet valve found faulty. Inlet valve replaced .unit works as designed.SZ

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