We serviced a
KITCHENAID MICROWAVE
Model KHMS2056SSS2
Near Leesburg, VA 20175
Daniel J.
Job Details: 05/10/2023
while attempting to removed door screw holding door to hinge point black screw head stopped turning attempted to remove inner door but risk of damaging cook top informed customer is screw is broken while trying to remove wouldnt be able to attach door after customer paid for screw by check; ordrng 1 w10143963 (screw)
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near Towson, MD 21286
Alexander D.
Job Details: 05/10/2023
"cx complaint unit leaking from door on left side, small puddle. inspected unit and verified complaint. inspected vent and the gasket looks good. ran test cycle with front panel removed and unit started dripping from left door hinge within a couple min. pulled unit out and found unit leaking from bottom tub seam on left side. ordering tub. advised cx tub will be shipped here and to call office to schedule return visit after inspecting for damages. cx understands. advised cx to not use unit; ordrng 1 W11409865 (tub)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Rockville, MD 20850
Justin S.
Job Details: 05/10/2023
cx had to break tiles to get the unit to come out. replaced the sump and the heater. ran the diagnostic cycle and the unit is filling washing and draining good. the unit is not leaking. the unit is now good
We serviced a
WHIRLPOOL ALL IN ONE W/D
Model WET4027HW2
Near Richmond, VA 23227
Chris B.
Job Details: 05/10/2023
replaced basket tested unit working as desighned
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Palmyra, PA 17078
Cody H.
Job Details: 05/10/2023
"CX complains unit is always out of balance no matter load size or cycle. Cx has extended warranty and contracting company dispatched incorrectly, advised cx they would have to pay for visit if they wanted repair done today or contact their warranty to get dispatched correctly.; saved tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFO42FTX00
Near Sabillasville, MD 21780
Andrew S.
Job Details: 05/10/2023
Cx complaint is that the unit has a loud humming noise when it running. Upon arrival I that the compressor is causing the noise. It was getting louder the longer it ran in the cooling cycle. I also found that the control is shutting off intermittently when the compressor is running. I called MM and verified the repair. Cx also pointed out that the door Gasket is torn. I quoted the cx for the cost of the SS repair and control/gasket replacement. I am ordering the parts needed for the repair. Cx paid for the service/taxes/shipping and parts. Cx will owe the labor charge on return.; ordrng 1 W10841139 (Compressor) and 1 WPW10143759 (Filter Drier) and 3 w11506635 (Process Stubs)s and 1 W10195924 (Evap) and 1 8201809 (Door Gasket) and 1 LOOK (LOOK) and 1 2tech(builtin) (2 tech (Built IN) SS repair)
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Wilmington, DE 19808
Frederick R.
Job Details: 05/10/2023
"CX complaint is WM will not drain. Inspected/tested and found unit full of soaking wet clothes. After CX removed clothes I lifted unit up and found every functioning part completely defective. Gesrcase leaking oil. Unit completely inop. Ordering gearcase, splutch, belt, motor, capacitor, actuator, control and inlet valve. Unit has a manufacture dat of 37th week in 2022. This will be a 2 count gearcase job. Cannot reschedule due to FBO parts needed; ordrng 1 W11449840 (gearcase) and 1 W11283592 (motor-drve) and 1 W10721967 (drive pulley) and 1 W11409708 (pulley shield) and 1 W11395618 (capacitor) and 1 W11481722 (actuator) and 1 W11624938 (control) and 1 W11595805 (inlet valve) and 1 W11239857 (belt)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Frederick, MD 21704
Ricardo S.
Job Details: 05/10/2023
"Cx complains that the Fc not cooling and make nosies again, isnpected unit, found a sheet of ice next to the blade faan. the fill tube leaks, the fill tube hosuing is loose causing the leak,, unit tested several times and ice maker works fine"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Owings Mills, MD 21117
Brian R.
Job Details: 05/10/2023
cx has a list on unit. said unit ran and then came home and unit was shut down and off. nothing running and both sides warm and lost everything. said unplugged for awhile and plugged back in and unit started to work again. says ice bin has a crack down center and well as frost or ice in freezer section. unit set to normal temp range. not over packed tested and checked unit. unit not froze over and evap has normal frost pattern. will order parts needed and office will schedule.; ordrng 1 W11566851 (Control) and 1 W11518204 (UI Black) and 1 WPW10558424 (Ice Container)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Woodbridge, VA 22191
Robert W.
Job Details: 05/10/2023
"CX Complaint is the FC and RC lights out. Inspected unit and found the RC light dim and FC light out, Tested FC light and RC light came back on replaced FC light and unit is now working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model w10786090a
Near Edgewater, MD 21037
Dustin F.
Job Details: 05/10/2023
"cx complaint: unit wont draininspected unit, confirmed CX complaint. Found F6E4 andF4E3 fault codes. with water in unit. Tested wash motor and have it reading open. Drain pump is also reading 2 ohms. Unit needs new sump assembly and drain motor. Quoted CX for the repair and charged $120.00 svc fee. rn cx doesnt want to repair."
We serviced a
WHIRLPOOL DRYER
Model MEDB835DW4
Near Harrisburg, PA 17111
Cody H.
Job Details: 05/10/2023
CX complains unit is making loud squeeling noise while running. Advised cx they were out of warranty and would have to pay service fee and for parts if installed. Cx declined service at this time due to unit not currently making noise. No work done at this time.
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Wormleysburg, PA 17043
Fred G.
Job Details: 05/10/2023
"Cx complaint unit is making a grinding noise. inspected unit and entered diag and found f3e3, f6e3. cleared codes and ran auto test and found when unit is empty in a spin I can hear the grinding from the gear case. I did check slider and found it to be ok, but i did found gear case oil. unit needs gearcase, slider, console, water valve to correct issue. once parts are in please reach out to cx and set up a return visit.; ordrng 1 W11449841 (gearcase) and 1 W11478526 (UI panel) and 1 W11614513 (inlet valve housing)"
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0AW03
Near Rockville, MD 20855
Justin S.
Job Details: 05/10/2023
cx says they saw sparking in the microwave and the unit was loud at the time. found the covers are burnt. pulled the covers and dont see any damage to the duct. cx needs the mag inverter and the covers. cx does not wish to proceed at this moment; ordrng 2 W10915651 (cover-plt(51.13))s and 1 W11346197 (mag(221.94)) and 1 W10217711 (inverter(247.17))
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Westminster, MD 21157
Bernard M.
Job Details: 05/10/2023
"Replaced clutch and actuator, inspected suspension and it checks good, ran test cycle and unit completed cycle without further issues."
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW0
Near Williamsburg, VA 23185
Orbie
Job Details: 05/10/2023
"cx complaint unit only showing top leds. verified cx complaint. upon plugging unit in will not start and cannot turn unit off w/ power button. drain pump ohm okay, lidlock good. advised cx she needs control board/encoder. control sent with was wrong part. quoted cx for repair. cx agreed. ordering parts needed for repair.; ordrng 1 W11481116 (encoder) and 1 W11481108 (control) and 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Gettysburg, PA 17325
Andrew S.
Job Details: 05/10/2023
Per previous diag I was able to access and repalce the heater/harness. I then repowered the unit and verified that the heater was activating. Unit then developed a frost pattern and began cooling. Job complete
We serviced a
KITCHENAID FREEZER
Model KRFF707ESS01
Near Waldorf, MD 20601
Shane B.
Job Details: 05/10/2023
"cx complaint is poor cooling in the RC section and panrty drawer not clossing. drawer is being pushed open by ice on RC evap. unit set to recomended temps. prob shows 43/6. all thermistors show a pass, both evap fans are running. pantry UI is working. i melted all ice. thermistor reads 8.75k ohms in ice water. called techline. they had me change defrost to timed. advised replacing evap cover due to strange frost pattern and wear marks on back side of evap cover. changed defrost to timed, ordering evap cover. scheudle when availabe.; ordrng 1 W11211387 (cover-evap)"
We serviced a
MAYTAG DRYER
Model MED6230RHW3
Near Toano, VA 23168
Orbie
Job Details: 05/10/2023
"cx complaint unit not heating. verified complaint. checked unit found F3E2,F2E1. pulled unit apart to find faulty element as well as tco. replaced moisture harness due to F3E2 code as well. put unit back together and tested. unit working as designed. advised cx unit will smell for a little while element bakes in."
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near McLean, VA 22101
Jason A.
Job Details: 05/10/2023
CX complaint FRIDGE not cooling. Compressor got noisey & locked up. Replaced compressor & install coupler & drier. Check for leaks. Ran vac & filled with 4.50 OZ R134a. Good running / equalise pressures. Test 38 100% 157W & FC is cooling > JJ
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE304DSS0
Near Vienna, VA 22180
Tanner B.
Job Details: 05/10/2023
"1-WPW10455261 sump/ motor if cx calls back.. unit was leaking from diverter , unit needs new sump.. cx paid svc call .. Job complete; ordrng 1 look (look)"
We serviced a
WHIRLPOOL WASHER
Model wfw5620hw0
Near Williamsburg, VA 23188
Orbie
Job Details: 05/10/2023
"cx complaint unit leaking. checked unit to find remnants of water leaking but no water currently leaking from anywhere. tested cold valve 1/2 and hot valve. ran through a few cycles to try to get unit to leak. no leaks present currently, but advise cx to call back if unit leaks again. charging cx $120 service charge and completing job unless cx calls back"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS04
Near Clarksburg, MD 20871
Ricardo S.
Job Details: 05/10/2023
"Cx complains that the panel not working sometimes, inspected unit, i ran test mode found an error code f6e0 communication error between ui and acu, all connections cks ok, acu receives 120vac, today the panel control works fine, per tech sheet, unit need Acu and Ui .. order parts; ordrng 1 W11261165 (cntrl-elec)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290VEM4
Near Silver Spring, MD 20910
Brian F.
Job Details: 05/10/2023
"Cx states unit leaking from bottom, inspected and confirmed. Found fill tube and fill cup on IM blocked with ice, cleared ice. Cx declined further service, has decided to stop using IM."
We serviced a
JENN-AIR RANGE
Model JGRP536HL05
Near Gaithersburg, MD 20878
Julian H.
Job Details: 05/10/2023
CX complaint about unit not heating well on griddle inspected & takes a very long time to get to 200* issue with griddle control also complaint about ovens bottom not staying locked in found a bowed unit under 30 days; ordrng 1 W10496809 (oven bottom)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Parkville, MD 21234
Alexander D.
Job Details: 05/10/2023
"cx complaint still inconsistent temps in fz. sometimes it does get down to 0 but can get up to 20*, rc is usually between 32-40. inspected unit and verified complaint. unit in defrost and fz at 10* upon arrival. left doors open to until fan started running. fan getting steady 120v on any snowflake setting. evap thermistor reading 8.79k ohms in ice water. called techline. techline said control uses rc thermistor to cycle cooling on and off. rc thermistor reading 8.5k ohms in ice water, a little lower than other thermistor. replaced rc thermistor from v/s. advised cx to allow 3days for temps to adjust and call back if issues persist. techline mentioned issue could be the start of SS leak and may want to consider putting data loggers in each section.; ordrng 1 WPW10384183 (thermistor(AD v/s)), used 1 WPW10384183 (THERMISTOR(AD v/s)) from stock"
We serviced a
WHIRLPOOL OVEN
Model KDSS907SSS01
Near Wilmington, DE 19810
Frederick R.
Job Details: 05/10/2023
CX complaint is oven temps off. Inspected/tested and found oven about 90deg off from set temp. Checked calibration and found it set at -30. Adjusted calibration up unti unit temps were all in range. Final temp was 359deg when unit hit 350deg. All temps taken with thermocoupler device. Collected $120 SC fee from CX by CC. Unit is now working properly. Job is complete.
We serviced a
MAYTAG RANGE
Model MER8800FZ5
Near Chesapeake, VA 23322
Austin D.
Job Details: 05/10/2023
came out to resolve the issue. replaced the parts and tested operation. unit is running as designed. cx watched me boil a pot of water and agreed the unit is running as desigend.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Virginia Beach, VA 23451
Branden R.
Job Details: 05/10/2023
came out to replace parts on unit disassembled and replace all parts needed for repair . tested and unit is running as designed .
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Bowie, MD 20721
Leon
Job Details: 05/10/2023
"replaced the evap fan in fc defrosted all the ice that buildt up, replaced the ui tested and make sure all buttons and the IM and water worked which it did with the right side rc door i replaced the gasket and the hinge after i used the hair drier to make gaskert seal better"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW3
Near Virginia Beach, VA 23452
Branden R.
Job Details: 05/10/2023
cx complaint unit not turning on checked unit and found heavy amount of bugs on control . advised cx they will need to contact pest control to have it serviced . and call back with receipt of pest control service .
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Chantilly, VA 20151
Richard B.
Job Details: 05/10/2023
"CX complant , Door falls down. Inspected unit and found vent wax electrical motor issue , And hinges sprung. Ordering both hinges , vent wax motor , bezel and control ,unit washes and drains correctly. Further work needed; ordrng 1 W11573702 (hinge) and 1 w11573703 (hinge) and 1 W11462459 (control) and 1 W11649995 (vent) and 1 W11545290 (bezel)"
We serviced a
WHIRLPOOL WASHER
Model MVWB755DW1
Near Chevy Chase, MD 20815
Roberto I.
Job Details: 05/10/2023
"Cx complaint random water leak.Ran diag, no errors. Inspected unit on top and bottom, found no signs of water leak but found oil leak from the gercase. Ran a test cycle, confirmed noisy gearcase. The unit didn't leak any water. Ran a deep water wash cycle and added more water in the tub with a bucket. The unit didn't leak, drained ok, no sign of water overflowing from the standpipe. Possible random water leak from gearcase seal, but the gearcase should be replaced because of the oil leak. Quoted repair $682.44 with $250 labor for gearcase W11393685, slider W10734521, washplate W10902814 and screw W10752187 replacement. **2 COUNTS** per gearcase replacement. Cx declined; ordrng 1 W11393685 (gearcase) and 1 W10734521 (slider) and 1 W10902814 (washplater) and 1 W10752187 (screw) and 1 W10752187 (dbl lbr)"
We serviced a
KITCHENAID COOKTOP
Model KCGS956ESS02
Near East Petersburg, PA 17520
Justin L.
Job Details: 05/10/2023
As per previous visit was able to access unit and when i opened the box found same issue with new part. Contacted techline and spoke to Nate 6370934. Unit will need burner cap to correct issue. Ordering cap and once in office will need to set return; ordrng 1 W10836474 (burner cap)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Waldorf, MD 20601
Shane B.
Job Details: 05/10/2023
"cx complaint is the door gaskets tearing. confirmed complaint. right gasket it torn badly and left a little at the bottom. replaced both with preIDed parts. used heat gun to adjust them. they both seal. advised cx to open right door first, close left door first. cx is happy with unit. working as designee.d"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JB3
Near Winchester, VA 22601
Danny R.
Job Details: 05/10/2023
wrong part was order needs one of each hindge ordering other hindge; ordrng 1 WPW10299227 (hindges)
We serviced a
JENN-AIR REFRIGERATOR
Model JS42NXFXDE01
Near Stone Ridge, VA 20105
Daniel J.
Job Details: 05/10/2023
replaced both fridge and freezer gaskets and installed ice maker cycled informed custoemr to let sit for a few hours
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Fairfax, VA 22031
Tanner B.
Job Details: 05/10/2023
Cleared ice/ frost and vaccumed out drain pan to prevent water from overflowing .. replaced rc evap thermistor and verified operation .. adjusted the unit to prevent units rc door from hitting top cabinet above unit and the side cabinet trim .. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Virginia Beach, VA 23451
Branden R.
Job Details: 05/10/2023
once i was able to find the proper address . cx under impression wp helped them out with service call advised cx i dont have any type of auth # or warrenty . service will be 120 not including parts or labor cx refused service at this time
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 05/10/2023
"cx complaint is a loud grinding noise. noise happens randomly when unit is spinning. cx had a video of unit making the noise. video is from another room in view of washer. noise last a few seconds then stops suddenly. i found no saved codes. ran service cycle. unit completed service cycle without making the noise. ran high speed spin and agitation a few times but could not replicate noise. inspected under unit. found guard has been hitting the drain pan, its dirty but not damaged. pulley has some white plstic powder on it. teeth on splutch may be skipping on the pulley causing noise. replaced splutch and actuator with preIDed parts. raised feet on unit. ran calibration and multiple service cycles. no strange noise. advised cx to use unit like normal and call back if noise returns."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Dagsboro, DE 19939
Michael E.
Job Details: 05/10/2023
"CX complaint: unit leaking. Tested and verified complaint. I found it is a defect in the upper track mount on the left. It is not able to mount tight so water is getting past. Also, left level leg is not raising unit, it just spins witgh no up/down movement. Ordering upper left track mount and left level leg. Cannot reschedule due to NW part; ordrng 1 W11561254 (level leg) and 1 W11579562 (track)"
We serviced a
JENNAIR DBL WALL OVEN
Model JJW2730DS00
Near Reisterstown, MD 21136
Brian R.
Job Details: 05/10/2023
came out and replaced all parts. reset unit and tested both ovens. now able to get both to work and come on. tested both ovens to check temps. both ovens heated at same temp range till pre heatied. temps in range and now unit checks.
We serviced a
KITCHENAID REFRIGERATOR
Model KURR314KSS00
Near Mount Airy, MD 21771
Bernard M.
Job Details: 05/10/2023
"Cx complaint unit won't stay on to cool. When plugging unit in the compressor comes on for 3 seconds and shuts off. Accessed control and it receives proper voltage. All connections to compressor check good. Contacted TL and found the door switch on the front has been fragmented. It no longer retracts to recognize tthe door being closed. Ordering switch box, once available, contact cx to reschedule.; ordrng 1 W11359433 (switch box assembly)"
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW4
Near York, PA 17402
Drew B.
Job Details: 05/10/2023
cx complaint that unit is not powering on and drianing. i found the unit to power on and have proper voltage to unit. and when checling the unit had a veryh long incorrect drain hose the washer drain hose clamped into the thick black tub with pvc pipe along the wall about 10 foot sideways and when i removed the thick incorrect hose from washer drain hose and put in bucket it drained no isseus. the unit is operational they have incorrect and issue with drain lines they arent understanding what im saying but showed them.. no further work unit is functional... they HAVE TO GET DRAIN LINE RESOLVED REGARLDESS AT THIS POINT.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Purcellville, VA 20132
Danny R.
Job Details: 05/10/2023
cx states unit isnt making ice and freezer is to warm i found 31 in fresh side and 18 in freezer unit is running slow the fast . i found the ui in pantry door is full of water and shorted out door harness is caroided and harness to door needs replaced; ordrng 1 W10815669 (door service) and 1 W11170612 (harness)
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Vienna, VA 22182
Tanner B.
Job Details: 05/10/2023
"Unit not drying, foiund loose connection on heater , reconnected and tested . unit now heating ..; ordrng 1 look (look)"
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Parkville, MD 21234
Alexander D.
Job Details: 05/10/2023
"cx complaint unit overfilled and flooded apartment. tenant is saying theres no water damage. tenant said that when it flooded he paused cycle and it stopped filling so issue shouldnt be valve getting stuck open. only have f7e5 shifter fault error stored. found J12 connector for shifter not plugged in all the way. resecured connection. ran drain pump in component activation to pump water out left from last visit. autotest runs good, no issues or errors came back. blew thru pressure hose from where it connects to tub and my 2nd tech can feel it come out the other side. pressure dome port is clear. must be a hole in pressure hose or an issue with the coupler because its NLA. called techline. TL agrees and said to run a weed eater cord in port to make sure its clear. see stickys; ordrng 1 W11662155 (washer harness) and 1 W11629601 (control) "
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB543CMJZ00
Near Towson, MD 21286
Shane M.
Job Details: 05/10/2023
cx complaint the unit icemaker isnt working.. found icemaker stuck in twist mode. 120v to icmekaer. replaced icemaker unit working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Waverly, VA 23890
Justin W.
Job Details: 05/10/2023
replaced handle tested unit working as designed
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Berryville, VA 22611
Danny R.
Job Details: 05/10/2023
cx said uni9t has 8 4 code and wont run i found code and checked unit for flood and found sensor not having been open thenfound pin out of place on flood sensor harness . reseated and code went away
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Bremo Bluff, VA 23022
Kyle A.
Job Details: 05/10/2023
Installed cover and screws and ran cycle. Unit is now as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Frankford, DE 19945
Michael E.
Job Details: 05/10/2023
Replaced the lower harness as per previous diagnosis. When i opened control box i found it is a wall oven control in the box. Double checked part number and cross referenced with service matters and tribles and part number is correct but part in box is not. Tested unit but it shut down when it was time to spin. ordering control. Cannot reschedule due to CX not sure when will be back.; ordrng 1 W11603810 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLZ00
Near Hockessin, DE 19707
Frederick R.
Job Details: 05/10/2023
replaced compressor per prior diagnosis. Pressure tested with nitrogen. Vac'd down to 30in. Filled with 46g of R600a. Final low side pressure was 4in vac. Informed CX 24-36hrs for unit to reach temps. Unit is outside so this will effect temps. Also need to order drip tray. Cracked while trying to get it off old compressor. Cannot reschedule due to part availabilty; ordrng 1 W11559685 (tray)
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Virginia Beach, VA 23452
Lucas R.
Job Details: 05/10/2023
"replaced sump and dispenser, tested, unit working as designed."
We serviced a
MAYTAG WASHER
Model Mvwp575gw1
Near Sterling, VA 20165
Simon
Job Details: 05/10/2023
CX complaints washer cold water pressure low .Unit tasted cold water inlet valve found faulty. Inlet valve replaced .unit works as designed.SZ
We serviced a
WHIRLPOOL DRYER
Model WGD4815EW4
Near Stafford, VA 22554
Thomas B.
Job Details: 05/10/2023
Cx complaint unit is not drying inspected unit found unit is heating properly plenty of heat and volume units venting is clogged unit will need a vent cleaning in order to fix the not drying issue
We serviced a
WHIRLPOOL FREEZER
Model WRT518SZFG00
Near Hampton, VA 23666
Justin W.
Job Details: 05/10/2023
"cx complaint fc door sags and ice accumating at top of fc. confirmed complaint ordering used spacers from v/s to repair door. reordering to replace v/s. tested unit working as designed; ordrng 2 WP487576 (rc door washer jw vs)s, used 2 wp487576 (spacer jw vs) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HBS00
Near Woodbridge, VA 22191
Robert W.
Job Details: 05/10/2023
CX Complaint is the unit not dispensing ice. inspected unit and found unit not dispensing auger motor not working CX declined repair paid SVC
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Cheverly, MD 20785
Leon
Job Details: 05/10/2023
cx complaint was unit was making a nosie at the end of cycle confirmed issue i heard the nosie every time in diag mode going from agitate to spin every time after i confirmed the issue i went to remove the wash plate i was unable to remove picked unit up and looked at all the parts and seen the cam was beat up some of the teeth was warn down replaced thew cam and belt and went back into diag mode to the from going to agitate to spin and i didnt hear the sound at all tested it about 5 times and once with the cx by me we heard no sound together
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Dover, DE 19904
Taylor F.
Job Details: 05/10/2023
Cx complaint is doors not aligned. Tested inspected and verified complaint. Found the doors slightly not aligned due to the cx putting food back in the doors. Releved doors and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Virginia Beach, VA 23452
Lucas R.
Job Details: 05/10/2023
"cx complaint unit not completing cycle, checked unit found f9e1 and f9e2 drain codes, filter screen from motor assembly, seperated causing drain issue, replaced sump and element per service pointer. s code covers p&l for heater replacement S17304"
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS01
Near Union Bridge, MD 21791
Bernard M.
Job Details: 05/10/2023
"Replaced all parts per previous tech, restored power and unit came on and began to cool with fans running. Instructed cx to give 24 hrs for unit to reach temps. Unit checks good"
We serviced a
WHIRLPOOL DRYER
Model WED6120HC1
Near Leesburg, VA 20175
Ken M.
Job Details: 05/10/2023
Customer complaint is that the unit does not want to change settings after a power failure. Checked power to the unit and power is good. Cycled power to the unit and tested the console. Console is working properly. Suspect power disruption caused the unit to get hung up.
We serviced a
AMANA DISHWASHER
Model ADB1400AMS0
Near Alexandria, VA 22301
Simon
Job Details: 05/10/2023
CX complaints DW not starting or operating .Unit checks DW starting but not ending the cycle soap despencer not engaged during the cycle.diagnoses mode found error code F4 E3 Wash motor not working properly .ordered despencer and wash motor; ordrng 1 W10428217 (despencer) and 1 W11521438 (wash motor) and 1 W11182008 (grommet) and 1 W10445975 (hose and two clamps)
We serviced a
WHIRLPOOL MICROWAVE
Model WMHA9019HN1
Near Elizabethtown, PA 17022
Justin L.
Job Details: 05/10/2023
As per previous tech was able to access unit and replace door. Tested unit and unit checks good no further work needed
We serviced a
MAYTAG DRYER
Model MEDX655DW0
Near Gaithersburg, MD 20878
Julian H.
Job Details: 05/10/2023
"CX complaint about unit not starting put unit on a cycle can heard how pts switch clicks went to the back & found an open thermal fuse replaced from VS tested & working CX PIF THRU APP; ordrng 1 WP3392519 (thermal fuse), used 1 WP3392519 (THERMAL FUSE) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Frederick, MD 21704
Ricardo S.
Job Details: 05/10/2023
"Cx complains about a burning smell, but now the microwave not working at all, inspected unit, cabity light is out, i took the top cover out, found a bad themostat and wire.. (BURNED) . order part; ordrng 1 W11033422 (interlock)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2089WEM11
Near Hampton, VA 23664
Carl A.
Job Details: 05/10/2023
replaced all parts tested unit works as designed
We serviced a
WHIRLPOOL WASHER
Model WTW7300DW0
Near Washington, DC 20016
Samuel R.
Job Details: 05/10/2023
cx complaint unit will not wash clothes.inspected unit and found slider to be fragmented.replaced slider and calibrated unit.ran a load and unit is now spinning properly.unit is now good
We serviced a
JENN-AIR REFRIGERATOR
Model JUCFP242HM11
Near Ellicott City, MD 21043
Robert L.
Job Details: 05/10/2023
"inspected control and icemaker before start both were incorrect part for this unit, cont5rolstill missing 2 conections and new icemaker was module style. spoke with mr and ordring correct control and icemaker.; ordrng 1 w11596827 (icemaker) and 1 w11580234 (main pcb)"
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Washington, DC 20003
Sherwood
Job Details: 05/10/2023
outlet trip whole unit while using wet vac to remove water. we reset breaker. then it sparked and shut the whole unit down. cx wants to get electrican then she will reschedule; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS00
Near Rockville, VA 23146
John P.
Job Details: 05/10/2023
"CX complaint unit leaking water onto floor checked unit, found evap housing pulled away from wall on right side, removed ice from behind housing, and secured housing to cabinet. Tested drain and found no obstructions in tube or trap."
We serviced a
MAYTAG DRYER
Model MED5500FW2
Near Alexandria, VA 22309
Demonte S.
Job Details: 05/10/2023
Inspected the unit. Found that the cx is saying that the Dryer is making a Grinding Noise when they start the unit. Started the unit. Unit is making a Grinding Noise. I then checked the Blower Wheel. Blower is packed with Lint. Removed all Lint. Tested the unit. No noise. Unit is working as Designed.
We serviced a
AMANA RANGE
Model AER6303MFS2
Near Wilmington, DE 19809
Frederick R.
Job Details: 05/10/2023
CX complaint is sparking sound. Inspected/tested and hearding sparking sound when turning LF element on. Removed back panel and found infinite switch for said burner charred with black inside. Replaced switch from pre-id. Tested unit after repair and it is now working properly. Job is complete.; ordrng 1 look (look)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Alexandria, VA 22309
Demonte S.
Job Details: 05/10/2023
Inspected the unit. Found that the cx is saying that the Refrigerator isn't Dispensing Water. ( Noticed that the counter top has damages / chipped . Documented issue on Sd Pictures.) Cx has a saddle Valve. Explained to the cx that they will need a plumber to change this Valve. ( Cx states they had two plumber friends come and check. I advised to the cx that we will need a certified plumber to come. ) Installed new Dual Valve & Water Filter Head. Tested the unit. No leaks. Still no water. I advised to the cx it's not the unit. It's the water pressure. Unit is working as Designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ5
Near Severna Park, MD 21146
Dustin F.
Job Details: 05/10/2023
"upon arrival, unit was working.Unplugged and replaced control per previous tech. plugged unit back in and couldnt get any operation. confirmed connections good. contacted WP TL and spoke to adrian. he had me check voltage at p1 connector(red with white and brown wires) i got nothing. confirmed 122 at outlet. and then L1 on power wire to brown on p1 connector and read 'open' unit blew fuse. CX is not happy and will be looking for resolution to get unit replaced. in meantime i spoke to VL in office and got him scheduled for 5/16/23; ordrng 1 W10138793 (fuse) and 1 look (look)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM354DSS5
Near Falls Church, VA 22043
Lloyd B.
Job Details: 05/10/2023
Cx complained the unit leaked. Inspected the unit and found water coming from the above the diverter motor. Unit needs new sump assy. Cx wants to discuss with wife and shop around before continuing. Job complete
We serviced a
MAYTAG WASHER
Model MVWC415EW2
Near Stephenson, VA 22656
Danny R.
Job Details: 05/10/2023
unit would need gear case belt and pul;ly cx doesnt want to go further with repair
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0AS04
Near Clarksburg, MD 20871
Justin S.
Job Details: 05/10/2023
cx showed me a video of the unit starting a cycle then the unit made a click and the turntable stops moving. the time stops moving but the light and fan remain on. the inverter and the mag have already been replaced for this issue. called tech support and spoke with a brandon. file number 7736206825. called the office to update; ordrng 1 WPW10586836 (cntrl-elec)
We serviced a
WHIRLPOOL MICROWAVE
Model WMHA9019HN1
Near Chesapeake, VA 23323
Zachery R.
Job Details: 05/10/2023
"replaced door, secured old door in bin. tested, unit working as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near McLean, VA 22102
Jason A.
Job Details: 05/10/2023
CX commplaint FRIDGE FC LEFT door pops when closing. Checked upper & lower hinge sections. Noise is coming from lower hinge section. Added lube & check screws are tight. FC door W11566705 may need to be ordered - advised CX we will try closer & cams & hinges > JJ; ordrng 1 W11292872 (Hinge bottom incl cam) and 1 W11311687 (closer) and 1 WPW10257206 (Closer 9B)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Townsend, DE 19734
Taylor F.
Job Details: 05/10/2023
Replaced door gasket from previous diagnosis and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL RANGE
Model KSGG700ESS0
Near Purcellville, VA 20132
Ken M.
Job Details: 05/10/2023
Customer complaint is that the unit is giving an F8E0 error code. Unit tested and issue confirmed. Unit needs a new cooling fan assembly.; ordrng 1 W11107275 (fan-blwr)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Laurel, MD 20724
Leon
Job Details: 05/10/2023
replaced the control but ui and control in the back tested unit every worked great after cx tested unit about 4 times no ice came out after
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Elkridge, MD 21075
Emmanuel R.
Job Details: 05/10/2023
"Cs filter wont come out, confirmed complaint. Found the filter head is broken and need to be replaced. Quoted customer but they need time to think about it. Collected $120 cash in bin."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Alexandria, VA 22309
Demonte S.
Job Details: 05/10/2023
Will need the Couplers & Access Valve to complete job. Rescheduled the cx. Talked with pervious Tech about not ordering these parts. Ordering the Access Valve & Couplers will use Compressor on return. ; ordrng 1 W11504415 (Whirlpool Refrigerator Coupler) and 1 W11504431 (Whirlpool Refrigerator Coupler) and 1 W11506619 (Whirlpool Refrigerator Coupler) and 1 W11506635 (Access Valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Berlin, MD 21811
Michael E.
Job Details: 05/10/2023
Upon arrival i found that the unit is not a whirlpool refridgerator. Unit is a Kenmore. No service done today. Job is complete
We serviced a
WHIRLPOOL RANGE
Model gjd3044rb01
Near Laurel, MD 20724
Leon
Job Details: 05/10/2023
cx issue was the FL simmer didnt work but the and the RR element didnt work at all confirmed the issue tested the switches for both and the FL switch read open when it was on simmeand the the element read good the RR element was reading OL and the switch was jumping from OL to reading 1.3 ohms cx would need new switches for both and a element for the rr element; ordrng 1 WP8285937 (rr element) and 2 WP9759474 (switches)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Bolivar, WV 25425
Ricky E.
Job Details: 05/10/2023
"customer stated tha the unit wasnt cooling. verified issue and fnd compressor warm, but not removing heat... need parts...; ordrng 1 w11580057 (compressor) and 2 w11504415 (coupler)s and 2 w11504431 (coupler)s and 2 w11506619 (coupler)s and 2 2callcount (2 call count)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Poolesville, MD 20837
Julian H.
Job Details: 05/10/2023
GOT HERE CX statest it wil only dispense crushed ice confirmed complaint found solenoid stuck not moving from position took asm out all connectors on issue w solenoid; ordrng 1 WPW10309866 (solenoid)
We serviced a
KITCHENAID RANGE
Model KSGG700ESS1
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 05/10/2023
cx complaint R/F burner wont always light. inspected unit and found r/f lights every 6-7 tries. I was able to clean the cap and found no results. I pulled the orifice out and clean it as well. ignitor is working but the spark is not lighting gas. I found the cap and burner head needs to replaced. qouted cx for repair and cx declined. charged cx only for service call fee $120
We serviced a
WHIRLPOOL COOKTOP
Model KDRS505XSS03
Near Washington, DC 20009
Samuel R.
Job Details: 05/10/2023
manifold comes with switch harness so swithharness is not needed.will be ordering screws needed to complete job.refunding cx $83.26 WP8273062 16 tribles; ordrng 10 WP8273062 (screws)s
We serviced a
MAYTAG WASHER
Model MVWC416FW
Near Damascus, MD 20872
Ricardo S.
Job Details: 05/10/2023
"Cx complains that the unit not working on any cycle, wont fill with water, inspected unit, i ran test mode found an error code f8e1 long fill .. the cold valve not working, conneciton cks ok, replaced valve assy, unit tested and works fine"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Baltimore, MD 21217
Emmanuel R.
Job Details: 05/10/2023
"Cs unit is not working properly, couldnt confirmed , no error codes in the system and diagnotic cycle completed ok. Customer is used to her old machine and I had instruct her on how her new machine works. Unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS08
Near Great Falls, VA 22066
Christian C.
Job Details: 05/10/2023
Cx said they fixed issue. Unit was pulled out slightly from wall and water started working again. Verified water is dispensing. Unit is working as designed.
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS11
Near Great Falls, VA 22066
Christian C.
Job Details: 05/10/2023
"Installed lamp. Tested lamp. Switches from high, low, and off. Unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Hampton, VA 23669
Lucas R.
Job Details: 05/10/2023
"cx complaint unit quit cooling, then started back up, checked unit tempos at -3 fc, and 35 ff, all dc loads passed, per cx lights were coming on slow, found indention on left hand door causing door switch not to make full contact, added spacer to resolve for time being, ordering door to complete, advised cx to contact office upon delivery.; ordrng 1 W11518696 (door) and 1 WPW10221048 (spacer lr/vs), used 1 WPW10221048 (spacer lr/vs) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Rockville, MD 20850
Julian H.
Job Details: 05/10/2023
CX complaint about unit leaking every 2 days inspected & found a frost formation on RC evap found drip pan bowing up need evap cover tabs not there need to sealed evap compartment to direct airflow to top; ordrng 1 W11457241 (drip pan) and 1 W11087438 (motor-evap) and 1 W11256332 (cover-evap) and 1 W10841140 (adhesive)
We serviced a
KITCHENAID COOKTOP
Model KCGD500GSS05
Near Lexington Park, MD 20653
David J.
Job Details: 05/10/2023
CX complaint after unit was installed. Tech tested unit and found blower to make loud rattle noise. Arrived today and verified complaint. Disconnected all power and removed blower fan. Installed new blower fan and re-taped with metal duct tape tested unit unit is working properly and no longer making noise. Unit is working as designed job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Washington, DC 20012
Shawn D.
Job Details: 05/10/2023
"arrived to unit not working again cx said unti cools fine when it unuti works found ice bin full to top snapped ui shows po blinking 3 way valve wont turn off. pulled unit out and unplugged dc parts and no change, tried a 3 way valve i had in van and no change but was used so reinsalled old one and still acting up. called techline spoke to tj we did test to beleive it could be a possible bad control or broken wire but no gurantee and thinks more broken wire and put unit has nonrepaiable and told me to tell cx to call customer service"